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OPERATIONAL MASTER PLAN June 2017 Submitted by the Marine Institute of Memorial University as part of the Consultancy to Develop an Operational Master Plan for the Anguilla Community College (ACC) ACC A N G U I L L A , W . I . CONTENTS 1. Introduction _________________________________________________________________________________________ 1 2. Background __________________________________________________________________________________________ 2 2.1 Anguilla _________________________________________________________________________________________________________ 2 2.2 Anguilla Community College __________________________________________________________________________________ 2 2.3 Operational Master Plan Project _____________________________________________________________________________ 5 2.3.1 Terms of Reference _______________________________________________________________________________________ 5 2.3.2 Consultants ________________________________________________________________________________________________ 7 2.3.3 Methodology ______________________________________________________________________________________________ 8 2.3.4 Approach __________________________________________________________________________________________________ 9 3. Environmental Scan ______________________________________________________________________________ 11 3.1 Observations on ACC Operating Environment _____________________________________________________________ 11 3.2 Opportuntities and Challenges ______________________________________________________________________________ 15 3.3 Observations on ACC Internal Operating Environment ___________________________________________________ 16 3.4 Strengths and Weaknesses __________________________________________________________________________________ 19 4. ACC Strategic Plan – Roadmap for Revision ____________________________________________________ 19 4.1 Background ___________________________________________________________________________________________________ 20 4.2 Existing Planning Resources _________________________________________________________________________________ 20 4.3 An Integrated Planning Approach for ACC __________________________________________________________________ 21 5. Academic Plan _____________________________________________________________________________________ 24 5.1 Introduction ___________________________________________________________________________________________________ 25 5.2 Programs ______________________________________________________________________________________________________ 30 5.2.1 Overview _________________________________________________________________________________________________ 30 5.2.2 Hospitality Programs ____________________________________________________________________________________ 31 5.2.3 Education Programs _____________________________________________________________________________________ 40 5.2.4 Associate Degree, Business Studies ____________________________________________________________________ 47 5.2.5 Associate of Science Degree in Management Information Systems __________________________________ 52 5.2.6 Potential for New Associate Degrees ___________________________________________________________________ 53 5.2.7 TVET Programs __________________________________________________________________________________________ 54 5.2.8 Continuing Education ___________________________________________________________________________________ 59 TABLE OF CONTENTS 5.2.9 Form 6 and Tech 6 _______________________________________________________________________________________ 61 5.2.10 Potential for New Programming Areas _______________________________________________________________ 64 5.3 Teaching and Learning - Faculty ____________________________________________________________________________ 66 5.3.1 Current Situation ________________________________________________________________________________________ 66 5.3.2 Qualifications of Study __________________________________________________________________________________ 68 5.3.3 Curriculum Development _______________________________________________________________________________ 70 5.4 Students _______________________________________________________________________________________________________ 73 5.4.1 Current Enrollment ______________________________________________________________________________________ 73 5.4.2 Recruitment ______________________________________________________________________________________________ 74 5.4.3 Retention and Student Support _________________________________________________________________________ 77 5.4.4 General Student Support ________________________________________________________________________________ 78 5.4.5 Career Success ___________________________________________________________________________________________ 79 6. Community Engagement Plan ____________________________________________________________________ 80 6.1 Overview ______________________________________________________________________________________________________ 80 6.2 Current Situation and Outlook _______________________________________________________________________________ 81 6.2.1 ACC Preliminary Community Engagement Plan _______________________________________________________ 81 6.2.2 Current Community Engagement Activities ___________________________________________________________ 81 6.3 Building Bridges – ACC in the Community __________________________________________________________________ 83 6.3.1 Extending Education and Training Opportunities Geographically ___________________________________ 83 6.3.2 Extending Education and Training Opportunities through Technology _____________________________ 85 6.3.3 Enhancing Experiential Learning for Students ________________________________________________________ 85 6.3.4 Supporting Innovation and Economic Diversification ________________________________________________ 85 6.3.5 Supporting Growth of Individuals and Groups within the Community ______________________________ 85 6.3.6 Facilitation and Participating in Public Dialogue Regarding Key Issues ____________________________ 86 6.4 Building Bridges – Public Engagement in the College _____________________________________________________ 86 6.5 Building Bridges – Alumni Linkages ________________________________________________________________________ 86 6.6 Building Bridges – College Advancement ___________________________________________________________________ 87 7. Research Plan _____________________________________________________________________________________ 88 7.1 Overview ______________________________________________________________________________________________________ 88 7.2 Current Situation and Outlook _______________________________________________________________________________ 89 7.3 Recommendations ____________________________________________________________________________________________ 89 TABLE OF CONTENTS 8. Technology Plan ___________________________________________________________________________________ 90 8.1 Overview ______________________________________________________________________________________________________ 90 8.2 IT Capacity ____________________________________________________________________________________________________ 91 8.2.1 Current Environment ___________________________________________________________________________________ 91 8.2.2 Recommendations _______________________________________________________________________________________ 92 8.3 Academic and Student Services _____________________________________________________________________________ 92 8.3.1 Student Information System ____________________________________________________________________________ 93 8.3.2 Student Services _________________________________________________________________________________________ 95 8.4 Administration services ______________________________________________________________________________________ 96 8.4.1 Human Resources _______________________________________________________________________________________ 96 8.4.2 Finance ___________________________________________________________________________________________________ 97 8.4.3 Marketing and Communication _________________________________________________________________________ 97 8.4.4 Information Management and Protection _____________________________________________________________ 98 8.4.5 Administrative Support _________________________________________________________________________________ 99 8.5 Educational Technologies ____________________________________________________________________________________ 99 8.5.1 Formal Information Learning Spaces __________________________________________________________________ 99 8.5.2 Learning Management System _______________________________________________________________________ 100 8.5.3 Library __________________________________________________________________________________________________ 101 8.5.4 Application Software __________________________________________________________________________________ 102 8.5.5 Student Digital Literacy _______________________________________________________________________________ 102 8.5.6 Faculty Support ________________________________________________________________________________________ 103 8.5.7 Delivery Models________________________________________________________________________________________ 104 8.5.8 Partnerships ___________________________________________________________________________________________