Retail Today's Way

Retail Assist

Retail today's way

Digital first mobile retailing on a simple monthly plan.

Key benefits In today’s customer driven economy, Welcome to the world of digital first, mobile ••Enable staff to provide retailing. customers with personalised, the digitally connected shopper has high value and instantaneous a wealth of knowledge and buying Optus has minimised the barriers of entry, service on the go, enhancing delivering enterprise retailing functionality and capability at their fingertips. This serviceability on a monthly plan similar to a customer experience and has placed increasing demands on mobile phone. encouraging faster sales today’s retailers to attract, service “Retail Assist” is a Mobile Point of Sale solution ••Handle peak periods with queue and transact with shoppers their with integrated payments. It includes a suite busting capabilities of retailing applications with device options, way that it seems only the largest integrated with bank payment terminals. ••Self-service kiosks of retailers seem to have been able ••Increase staff capability and Retail Assist is hosted and continually evolving to deliver. providing you the capability and technology productivity with information to allow you to concentrate on delivering So how do smaller retailers compete and cost at their fingertips, such as outstanding customer service and operational effectively deliver the similar experience to excellence without the IT and commercial customer knowledge and those made available by larger retailers? loyalty, product information headaches. and inventory availability ••Avoid dead rent areas/ counters and complement existing traditional point of sale systems ••Integrate loyalty cards, offers, vouchering and customer personalisation ••Notification services and alerts ••Enterprise grade services supporting your operations (not consumer grade service) Retail Assist

Using Retail Assist

Optus will keep your solution up-to-date through automated software updates and can be refreshed hardware every two years to ensure your business is up to date with the latest functionality in a rapidly evolving environment. Customer Product knowledge information How you can save ••Retail Assist is mobile which means you can eliminate telephone rental and cabling costs ••Store design will no longer be reliant on fixed infrastructure so you can maximise your space Empowered sales assistant ••Reduce training costs through the intuitive application and ease of use ••Reduce manual operational activities including: end of day reporting, Business Activity Statements (BAS), end of year tax returns, automating inventory management, sales performance and other previously manual and time consuming operations Inventory Mobile visibility payment

The Retail Assist application has the following core features: ••Secure access through user login ••Processing transactions – such as adding and removing products, Retail Assist includes and can be integrated to: changing details, suspending and resuming, voiding and cancelling ••Customer Insights CRM (know your customer) ••Tendering and finalising transactions – such as tendering by cash and ••Product Information (know your products) EFTPOS, printing and emailing receipts ••Inventory Visibility (know their availability) ••Returning / refunding transactions ••Mobile Payments (complete the transaction ••Viewing completed / suspended transactions on a device

Additional application features available for purchase separately include: ••Receipt printer support These capabilities help you manage your business more effectively, automating manual daily processes and reporting (i.e. end of day ••Bank support functions – such as activating bank login and performing reporting, payment reconciliation, inventory management) and bank settlement functions unleashes your store assets (staff, floor space, processes) to deliver ••Device status functions on the way your customers expect to be served – all in a cost effective model. ••Centralised configuration from management console – to configure receipt templates and terminals connected to the cloud database Retail Assist capabilities are delivered across a secure, reliable and ••Search and display transactions across your fleet of Mobile POS scalable network either hosted or integrated with your existing systems devices on the management console and is completely managed and supported through a 24 month plan with smart device options (Bring-your-own-device (BYOD), Android5+, ••Ability to integrate your existing applications iOS 9+ and Windows 10 with or without a data SIM).

Step 1 Step 2 Step 3 Step 4 Build a Create Ensure Process personal desire product payment connection for product avaibility immediately

The assistant uses The assistant shares The assistant accesses Retail The assistant securely Retail Assist to access rich product and usage Assist’s real-time visibility of processes payment on the customer data and deliver information through Retail inventory in-store and beyond spot through Retail Assist’s a personalised shopping Assist to build a strong to check available stock and completely mobile POS experience emotional desire for the ensure a successful sales solution store’s offering completion Retail Assist

Getting started is as simple as, choosing your plan

Plans Silver Gold Platinum

Retail Assist Application √ √ √

Virtual Server (Retail Management System – Cloud hosted) √ √ √

Enterprise grade support √ √ √

Smartphone or tablet (options – Android, iOS, Windows) √ √

Device management package √

Mobile POS Kiosk POS Counter POS

And your options...

Options Description

Internet, voice and data Optus internet (DSL or mobile)

Cash drawer Could use existing cash drawer

Printer Bluetooth or USB connected printer

Barcode scanner Could be part of the payment terminal

Device peripherals - ruggedised casing, hand straps, docking Options are based upon choice of smart device / tablet station

1800 555 937 optus.com.au/enterprise @optusbusiness yesopt.us/blog bit.ly/OBLinkedIn