Annual Report
Leaving a healthier planet for our children by creating responsible choices every day 02 Content
Year 2017 in brief ...... 03 Governance ...... 63 CEO’s review ...... 04 Corporate Governance Statement 2017 ...... 64 03 Risk Management ...... 81 Strategy ...... 07 Governance Neste Remuneration Statement 2017 ...... 86 Strategy and Way Forward to 2030 ...... 08 01 Business drivers ...... 09 Review by the Board of Directors ...... 100 Strategy Strategic targets ...... 10 Key figures ...... 113 Business areas in brief ...... 13 04 Calculation of key figures ...... 115 Key events 2017 ...... 15 Review by Key figures 2017 ...... 16 the Board of Financial targets ...... 17 Directors Information for investors ...... 18
Sustainability ...... 20 Financial statements ...... 117 Sustainability highlights ...... 21 Consolidated financial statements ...... 118 05 Parent company financial statements ...... 172 02 Managing sustainability ...... 22 Financial Proposal for the distribution of earnings and signing of Sustainability Neste as part of society ...... 25 statements Stakeholder engagement ...... 26 the Review by the Board of Directors and the Financial Creating value for stakeholders ...... 28 Statements ...... 190 Climate and the environment ...... 29 Auditor’s Report ...... 191 Sustainable raw materials ...... 36 Environmental management ...... 42 People ...... 45 Human rights ...... 45 Supporting our employees in business transformations ...... 48 Safety ...... 49 Performance and reporting ...... 52 Neste’s sustainability reporting in 2017 ...... 52 Performance in figures ...... 54 Independent Practitioner’s Assurance Report . . . . . 61
Neste Annual Report 2017 Content 03 Year 2017 in brief
Neste creates sustainable choices for the needs of transport, companies, and consumers. We help our customers reduce their carbon footprint with our high-quality, low-emission renewable products, and 298 high-grade oil products. safe days
For us, 2017 was another year of exploring the Our renewable renewable future. We are the world’s largest products reduced producer of renewable diesel refined from waste climate emissions by and residues but we also see significant potential Leverage ratio 8.3 for renewable solutions in aviation and the plastics 8.7% million tons industries.
Over
Our dividend 1,000 proposal for 2017 stations in The share of waste Comparable the Baltic Sea and residues in the operating profit region renewable raw EUR 1.70€ materials per share Investments 76% 1,101 EUR million 536 million Revenue EUR Return on average capital employed 13,217 after tax million 17.5% (ROACE)
Neste Annual Report 2017 Year 2017 in brief 04 CEO’s review
Building the future – Passion for renewal
International and national discussions of the climate in developing our corporate culture to deeply ingrain increased during 2017 . According to studies, citizens customer satisfaction, safety and operational effi- are more and more concerned about climate change . ciency in our day-to-day operations . We believe that Many are thinking about how they could contribute to by focusing on these goals, we can create significant the fight . We are also thinking about our role, as we value for our shareholders, the environment, and work to leave a healthier planet for future generations . society . We fulfill our commitment by creating sustainable We implemented our strategy successfully in 2017 . choices every day . Above all, this is reflected in our ecord-breakingr financial performance, which indicates our strong will Strategy implementation according to plan to move forward . It also reflects our employees’ high Neste has a clear strategy . We are working to grow in level of motivation and professional skills . I would like the global market for renewable products, in addition to take this opportunity to extend my gratitude to to being the leading provider of low carbon solutions each and every one of our employees . in the Baltic Sea markets . Our refinery operations in Finland were integrated Our goal is to become the global leader in into one . The major turnaround and the related renewable products by 2030, offering solutions to investments in the Naantali Production Line were reduce emissions and replace fossil fuels in road implemented to further improve the competitiveness traffic, aviation, and the chemical industry . We are of our refinery operations . These investments enable also seeking to renew our traditional business opera- us to increase the share of high-quality fractions in tions and become the industry leader in low-carbon production . production and services . In addition, we are investing
Neste Annual Report 2017 CEO’s review 05
I am extremely happy We also made progress in business operations principles and increased safety training . During 2017, related to renewable products . We decided that the we intensified our safety-related cooperation with our how well our Neste MY best location to our additional production capacity contractors and achieved our all-time best result in Renewable Diesel has for renewable diesel, renewable aviation fuel, and contractor safety . been received among biochemicals would be in Singapore . The final We seek to develop a diverse range of services as investment decision will be made by the end of this part of our offering, and to be where the customers private car owners as year . If the project progresses as planned, production are; that is, in the mobile sphere . Last year, we well as professional will begin by the end of 2022, and it will increase introduced a mobile app for consumers, to enable the current capacity for renewable products in the mobile payments for fuel . In addition to the payment transportation Singapore refinery by one million tons . option, the app helps customers locate the nearest companies and During 2017, we also invested strongly in research Neste stations and navigate to them . and development, which is a prerequisite for renewal municipalities. and sustainable growth . We are constantly seeking New opportunities in the circular economy new, sustainable raw material options to ensure as well as in aviation and marine traffic growth, even into new business areas . Regulation and increasingly efficient vehicles reduce At the beginning of 2017, we launched Neste MY the need and demand for fossil fuels . For this reason, Renewable Diesel™, a renewable diesel made entirely we have been systematically developing solutions and from waste and residues, in our network of service services based on renewable raw materials over the stations in the Finnish market . I am extremely happy long term, to gradually replace fossil fuels . We have how well our Neste MY Renewable Diesel has been also been studying how we can use renewable raw received among private car owners as well as profes- materials at fossil fuel production plants, as a mixture sional transportation companies and municipalities . with fossil raw materials . We also launched Neste Pro Diesel™ in our network The circular economy is an increasingly topical of service stations in Estonia . theme . For example, we have interesting new oppor- In addition, we reorganized our distribution of tunities in recycling fossil waste oil and plastic waste renewable diesel in California, our most important to be used as raw materials for new fuels and plastics . market area in the United States . We entered into The aviation industry is globally committed to partnerships with four fuel distributors . As a result, carbon-neutral growth as of 2020, and regulations are public and private fleets have access to a constant being prepared to support this commitment . Renew- supply of Neste MY Renewable Diesel . able fuels are seen as a key means to reduce emis- We work to ensure safety for our own employees sions in aviation . Neste MY Renewable Jet Fuel™ is and for our contractors and their employees . As part one of the many ways in which we can help aviation of that target, we updated our safety management operators reduce their greenhouse gas emissions .
Neste Annual Report 2017 CEO’s review 06
In 2020, the International Maritime Organization Our corporate culture encourages renewal (IMO) will implement a global sulfur cap of 0 .5 percent Neste has developed from an oil refiner into the for marine fuels . This means that ships will largely world’s largest company that produces renewable start using low-sulfur marine fuels instead of heavy diesel from waste and residues . This change has fuel oil . We already offer low-sulfur marine fuels that taken place rapidly, particularly over the past ten meet the new requirements for shipping companies . years . We are keeping up with the discussion concerning It has called for a strong vision and a belief in there the mobility solutions of the future and their develop- being a need for our solutions . We have made bold ment, and we are also actively participating in this decisions and have been able to reinvent ourselves discussion . In addition to biofuels, we need engine constantly . Everything is based on our employees technologies that consume less fuel, as well as elec- understanding and internalizing our strategy . tric traffic, to replace fossil fuels and reduce emissions . Our corporate culture is inspiring, encouraging This is not only a question of whether consumers people to create something new . We succeed choose an electric car, a natural gas car vehicle or by dividing our challenges into smaller parts and a hybrid version, but also a question of people’s assigning people responsibility to complete their For us to move forward, our competence base mobility habits and their development . The most work . We set clear goals and schedules and reward needs to be sufficient, which is why we are investing significant driver of this development is urbanization, people for achieving their goals . Such rewards are not in continuous personnel development . A key moti- which has in many European and Asian countries and always financial; they can also be acknowledgments vational factor is our company’s vision: “We create the United States progressed far . This requires us to of individuals or groups for putting our strategy and responsible choices, every day .” Our employees know find sustainable ways to organize mobility in densely values into practice . that they are making a difference . They are contrib- populated cities and centers . uting to resolving one of the most difficult global The transition does not concern only transport, but A sprightly, naturally curious 70-year-old problems, so it is easy for them to find meaning in also major social and structural changes . Work and Our company will be celebrating its 70th anniversary their work . our ways of working are changing, which affects the in 2018 . Instead of looking back on our achievements, We are networking with other operators more number and location of jobs and urban infrastructure . we will celebrate by moving forward, implementing actively than before, for agile cooperation is the only This will become evident in the 2030s and 2040s, if our vision and strategy one step at a time . way to succeed in a world that is changing more not sooner . Multidisciplinary cooperation is required to We have worked hard to ensure safety at work and and more rapidly . We are building sustainable growth ensure people’s well-being under new circumstances will continue to establish good safety practices across by remaining open to change and not being afraid and to overcome multiform, interconnected social the company . We will increase our customer focus, of change, and by systematically seeking solutions challenges . continue to digitize our services and develop new that are good for us, the environment and our types of services in various business areas . stakeholders .
Matti Lievonen President and CEO @MattiLievonen Neste Annual Report 2017 CEO’s review 07 Strategy
Strategy and Way Forward to 2030 ...... 08 Key events 2017 ...... 15 Business drivers ...... 09 Key figures 2017 ...... 16 Strategic targets ...... 10 Financial targets ...... 17 Business areas in brief ...... 13 Information for investors ...... 18
Our purpose and vision is to leave a healthier planet for our children We have two strategic by creating responsible targets: we want to choices every day. seek growth in the global Read more renewable markets and be the champion in the Baltic Sea area. Read more 08 Strategy and Way Forward to 2030
Our strategy and Way Forward to 2030 are guided by our purpose and vision: Leaving a healthier planet for our children by creating responsible choices every day. Passion for renewal and our Forward Way of Working are at the heart of everything we do, guiding our 030 way to Neste in 2030. 2 Renewable Leading global chemicals renewables company build-up We are heading towards a world within traffic and Refinery that struggles in addressing rising Leader in chemicals transfor- low-carbon refining Neste MY mation global energy demand and climate & services going global Safety change – all at the same time. Markets and reliability demand sustainable solutions and new Customer satisfaction Global step reach to change opportunities open for those who are and safety at the core waste raw of our culture materials Pas d willing to embrace the change. Winning ou sion for ewal an r Fo ren ing with the rward way of work h t customers Read more l w a o b r lo G le a G b e Our unique competitive a S n w ic io e alt p advantages differentiate us en B am R Ch DEMAND from our competitors. Our two RGY OPLE DE NE PE MAND S E strategic targets are founded USTA NG INAB SI ILIT A Y RE on these strengths. C EnvironmentBusiness IN Read more D IG I TA LI ZATION
E Fo ANG Way rward CLIMATE CH ur to O te in 20 Y es 3 E IT N 0 C XC IL N OO E B IO PE L I AT R L S V A E N O TI N O N O P IN N C S E Neste Annual Report 2017 Strategy and Way Forward to 2030 RE 09
We are in the business of fighting climate change We are heading towards a period during which the energy sector will witness significant changes. Global commitment to tackle climate change requires major efforts to reduce emissions and the use of fossil raw materials will inevitably need to decline in different markets. Therefore there is significant potential for renewable solutions in the road transport sector as well as in aviation and the plastics industries. We have identified a selection of drivers that are closely linked to Neste’s strategic choices:
3. The market is defined by 1. tightening sustainability Climate change requirements and 5. growing competition . defines the future of the Circular economy energy sector and drives Renewable fuels have is moving ahead in the demand for sustainable a growing role chemical markets solutions
2. 4. 6. Fossil fuels will not New business Decarbonization of disappear but models emerge transport is necessary transformation is from digitalization, and multiple solutions inevitable in the convenience, are required for it industry and services
Neste Annual Report 2017 Business drivers 10 Strategic targets
Global Renewable Baltic Sea Growth Champion
Focus areas Focus areas
Global reach Neste MY Renewable Capacity Winning with the Operational Refinery transformation to waste raw going global chemicals increase customers performance materials build-up program step change
Indicators Indicators
Aiming at a strong Share of 100% Towards commercial Final investment Measured by Net Promoter Safety performance TRIF Yearly additional margin global waste and Neste MY Renew- deliveries in decision to be done Score (NPS) Methodology and PSER in 1st quartile above USD 5 5. per barrel on residue raw materials able Diesel to grow bio-based plastics . by the end of 2018 position from 25% in 2017 to and targeting 1st Quartile compared to other European average Target: first Performance, NPS over 50 in refineries by 2020 Target: to have 50% of total sales commercial delivery New production unit One million tons of low all B2B segments access to up to 20% volume in 2020 in 2018 to be operational by The utilization rate is 97 5%. carbon refinery feedstocks of the available waste The proportion of our 2022 Increased share of profits by 2020 annually by 2030 and residue streams sales outside of road coming from services by 2021 traffic increases to Target: to add 20% by 2020 production capacity Target: Neste to 4 million tons by Aviation Solution 2022 taking off with first delivery of renewable jet fuel
Neste Annual Report 2017 Strategic targets 11 Global Renewable Growth We have a strong, flexible business model to outdo competition and regulative turbulence.
Our focus areas Achievements in 2017 Next steps
• We enhanced our global reach, introduced new pre-treatment solutions, and • Our target is to have access to up to 20% of the available waste and residue ensured continued acceptability in our key markets . streams by 2021 . For this we have a clear roadmap in place: developing • Waste and residues accounted for 76% of our renewable raw material usage . traceability and certification for residues by 2020, opening up new feedstock Global reach to waste markets in North America and South East Asia, developing platforms for • The Sluiskil plant for pre-treatment and storage capacity for renewable raw feedstock trading operations, and investing in new pre-treatment technology . raw materials materials was acquired in the Netherlands . Neste is now able to expand its raw material base even further . The site was in full operation at the end of 2017 . • We will also collaborate with new partners and continue to expand our renewable raw material base to lower-grade waste and residues as well as invest in our capability to process these .
• Neste’s renewable diesel celebrated 10 years of reducing emissions . During • Our target is to grow the share of 100% Neste MY Renewable Diesel from 25% those ten years, the innovation has made Neste the world’s leading circular in 2017 to 50% of total sales volume in 2020 . We will do this by creating loyalty economy company in biofuels and reduced GHG emissions from traffic by more with key customers and strengthening Neste brand in select key markets . We than 33 million tons . will also continue to develop our main market segments and expansion to new • We rebranded our 100% renewable diesel to Neste MY Renewable Diesel . customer segments . The product is extensively used in California as well as in Finland where it is • We will continue to develop new renewable solutions and services for the aviation Neste MY going global produced entirely from waste and residues . industry together with our customers and partners . • We introduced Neste Green Hub, a new solution designed to decarbonize aviation . Genève Aéroport is the first mover with plans to introduce renewable jet fuel for aircraft operations starting late 2018 . We also announced our collaboration with American Airlines to explore opportunities for renewable solutions .
• We have been working towards commercial deliveries in bio-based plastics • We will continue to develop our business model for bio-based plastics and will and have put a large amount of resources into research on waste and residue extend our discussions with potential customers . Our target is to have our first raw materials that can be used in bio-plastics . We are also focusing our raw commercial delivery in 2018 . materials research on waste plastics as a substitute for crude oil . Renewable chemicals • We will also continue to develop our renewable solvents and bio-based • We did the first major feasibility run for bio-plastics by the steam cracker outer chemicals businesses together with our customers and partners along different build-up to produce for example partially bio-based poly-propylene . value chains . • The Swedish forestry company Sveaskog started testing a new coolant based • We aim to increase the proportion of our renewable solutions outside of road on Neste MY Renewable Isoalkane™ . traffic to 20% of the total sales volume by 2020 . This will also include our solutions for the aviation industry .
• The annual production capacity of our renewable products was 2 .6 million tons . • We will continue the debottlenecking of existing units towards three million tons • The utilization rate of our renewable product refineries was 98% . by 2020 . Capacity increase program • It was decided that Neste’s additional production capacity for renewable • We will also finalize feasibility studies for the new Singapore capacity, aiming at a products will be located in Singapore and a feasibility study on the Singapore final investment decision by the end of 2018 and at four million tons capacity by site expansion was started . 2022 .
Neste Annual Report 2017 Strategic targets 12 Baltic Sea Champion When the world wavers, our strong home markets lead the way and support our growth.
Our focus areas Achievements in 2017 Next steps
• We offered a unique range of high-quality fuel solutions that combine both fossil • We are looking into expanding the availability of Neste MY Renewable Diesel to and renewable fuels to our customers . even more customers in the Baltic Sea area . • We launched our 100% Neste MY Renewable Diesel at selected stations in • We are doing development work to convert fuel oil production to low-sulphur by Finland . City of Porvoo, Helsinki Airport shuttle buses, DB Schenker, and Lassila 2020 and to offer our customers IMO 2020 compliant solutions . & Tikanoja were among the B2B customers who started using it in Finland . • We aim to be the industry leader in commercialization of services and will • We expanded the distribution of Neste Pro Diesel to cover all the Baltic continue to develop our digital services to further improve our customer countries . experience . Winning with the • We also expanded the distrubution of low-sulphur bunkers to the East Coast • We will also continue our efforts to improve our supply capacity and minimize customers of Sweden and started preparations to convert our fuel oil offering to be fully quality non-conformances . International Maritime Organization IMO 2020 compliant by 2020 . • Active customer satisfaction management (NPS = Net Promoter Score) was implemented to all key customers in all businesses . On average, the NPS score was over 50 in B2B segments . • We improved our digital services by introducing payment-related services, for example mobile payment in Finland . In addition, we launched our Neste customer community platform to improve collaboration with our strategic wholesale customers .
• Our total recordable incident frequency (TRIF) was 2 .1 compared to 2 .8 in 2016 . • We will implement our Way Forward to Safety program with particular focus on • We improved our Process Safety Event Rate (PSER) by 30% and it was 2 .1 in contractor safety and process safety, targeting 1st quartile performance by 2020 . Operational performance 2017 compared to 3 .1 in 2016 . • We will also complete the reliability program to cover all One Refinery production step change • Our operational performance improvement program continued to enhance lines by mid-2018 . safety, reliability, and cost competitiveness . Unplanned production losses were reduced by 60% compared to 2016 .
• Our strategic investment program as well as the merger of our Naantali and • We will continue to improve our flexibility in raw materials . A door is opening for Porvoo refineries into a single refinery unit was completed . This improves the the co-processing of renewable and recycled feedstocks: we are targeting one competitiveness of our refinery operations, product portfolio, and flexibility in raw million tons annually of low carbon refinery feedstocks by 2030 . Refinery transformation materials . • We will continue to develop our energy efficiency and our commitment to the • We finalized the Solvent Deasphalting (SDA) unit and other strategic efineryr programs and its new agreement period 2017–2025, during which we aim at investments as part of the strategic investment program . saving 500 GWh from the 2014 level . • Our additional margin was USD 5 .4 per barrel . • Our target is to have a yearly additional margin above USD 5 .5 per barrel on average .
Neste Annual Report 2017 Strategic targets 13 Business areas in brief
Renewable Oil Products Marketing & Products Services
Offers renewable diesel, renewable jet fuels Offers low-carbon solutions that are based Is a notable marketing organization for the and solutions, renewable solvents as well as on high-quality oil products and related company’s extensive range of services and raw materials for bioplastics . services . high-quality products . Capacity 15 million tons per year . In total 1,076 stations in five countries . Capacity 2 .6 million tons per year .
Renewable Products Oil Products Marketing & Services
MEUR 2017 2016 2015 MEUR 2017 2016 2015 MEUR 2017 2016 2015 Revenue 3,243 2,690 2,372 Revenue 8,490 7,395 7,467 Revenue 3,912 3,552 3,748 Comparable operating profit 561 469 402 Comparable operating profit 495 453 439 Comparable operating profit 68 90 84 Operating profit 476 518 233 Operating profit 650 563 389 Operating profit 69 89 79 Net assets 1,863 1,811 1,884 Net assets 2,497 2,424 2,320 Net assets 280 196 184 Comparable return on net Comparable return on net Comparable return on net assets (RONA) 30 .2 25 .9 21 .8 assets (RONA) 19 .5 18 .7 18 2. assets (RONA) 28 .5 47 5. 41 .2 Capital expenditure and Capital expenditure and Capital expenditure and investments in shares 122 104 28 investments in shares 307 249 453 investments in shares 37 31 37
Neste Annual Report 2017 Business areas in brief 14
Renewable Oil Products Marketing & Products Services
Main market areas: Europe and North America . Main market areas: the Baltic Sea area and the rest of Main market areas: 796 stations in Finland, 75 in the St . Customers: Oil companies, retailers, wholesale customers Europe and North America . Petersburg region in Northwest Russia, and 205 stations in such as professional transportation companies and Customers: Oil companies and companies marketing oil, the Baltic countries (Estonia, Latvia and Lithuania) . municipalities, airlines and airports, chemical industry fuels, lubricants, and other special products . Customers: Consumers, professional transportation, producers, Original Equipment Manufacturers (OEMs) as customers in the aviation, shipping, industrial and well as major brands . Strengths: agricultural sectors, municipalities, heating customers, and • Extensive selection of high-quality products, including distributors . Strengths: products combining fossil and renewable products Strengths: • High-quality renewable products designed for present- • Advanced refineries day engines, distribution systems, and processes • Best customer experience • Flexibility in raw materials • Reliable production technology enabling flexible use of • High-quality products and services • Flexible and reliable customer solutions raw materials • Strong brand • Global customer base and supply chain Main demand factors: • Extensive station network Main demand factors: • Economic growth is driving global demand growth for • Customer solutions that create additional value oil products, however in Europe demand is expected • Climate change and reduction of emissions to start declining with increasing shift to low-carbon Main demand factors: • Increasing requirements to use renewable energies, solutions • Developments in traffic and transport volumes particularly in Europe and the U .S . • Stricter oil product quality requirements • Motorists’ growing expectations for services • Energy security and reduction of dependency on crude • Increasing demand for solutions containing both fossil oil • Municipal and industry requirements for cleaner energy and renewable fuels solutions • Pioneering brands that want to provide consumers with more sustainable and renewable solutions Market position: Leading position in the Baltic Sea Market position: Leading market position in Finland . wholesale markets and strong global operator in Group III Among the leading operators in Estonia, Latvia, Lithuania, Market position: Neste is the world’s largest producer of base oils . and the St . Petersburg region in Northwest Russia . renewable diesel . Its share of the world’s total renewable Main competitors: Advanced refineries in Northwest diesel production capacity is approximately 60% . Main competitors: Other large retailers in Finland, the Europe, Russia, and in the Middle East . Baltic countries, and Northwest Russia . Main competitors: Other renewable diesel producers in the U .S . and Europe as well as producers of conventional biodiesel .
Neste Annual Report 2017 Business areas in brief 15 Key events 2017
Easier refuelling A step forward for Renewable Products The Neste mobile application enables mobile payment for fuel in Finland, Neste’s additional production capacity making refuelling faster, safer, and for renewable products will be located easier for customers . in Singapore . Neste is aiming at a final investment decision by year-end 2018 . Read more Read more Neste MY Renewable Diesel launched in Finland
Produced entirely from waste and Solvent Deasphalting Unit American Airlines residues, Neste MY Renewable Diesel was introduced for consumers and The new Solvent Deasphalting (SDA) Unit Neste and American Airlines started later for heavy vehicles in Finland . progressed at the Porvoo refinery during to explore opportunities for renewable Q2 and reached full capacity utilization fuel use . Read more rate by year-end 2017 . Genève Aéroport Read more Neste and Genève Aéroport started a collaboration to offer sustainable and Neste Engineering renewable solutions for aviation . Genève Deeper knowhow on the Solutions Aéroport is planning to introduce circular economy renewable jet fuel for aircraft operations Neste acquired Neste Jacobs and now holds all Neste is putting a large amount of resources of its shares . The new name Neste Engineering starting late 2018 . into research on waste and residue raw Solutions describes how the company operates as materials . Bioplastics and waste plastics are an engineering solutions provider for its customers . Read more now in focus .
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Neste Annual Report 2017 Key events 16 Key figures 2017
Revenue, Operating profit, Comparable operating profit, Sales by region from EUR million EUR million EUR million in-house production, %
20,000 1,200 1,200
1,000 1,000 15,000 Finland 42% (40%) 800 800 Other Nordic countries 17% (16%) Other Europe 32% (30%)