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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE FOUR SEASONS HOTEL KUALA LUMPUR PRE-CONFERENCE MASTERCLASS: 10 JUNE 2019 MAIN CONFERENCE: 11 - 12 JUNE 2019 Driving Massive Benefits in Productivity Through Robotic Automation KEY SPEAKERS INCLUDE ROBERTO NEETI MAHAJAN KEY THEMES RAMIREZ PINSON Managing Director, - Senior Vice Global Service Centre • Bank of America: How RPA Will be a Game President, Retail Risk / Head of Workforce & Changer in the World of Data Regulatory Capacity Management Reporting Global Global Operations • How RPA Deliver Massive Benefits in Lead and Data HSBC Malaysia Productivity Through Automation of Manual Strategy Expert Citibank Singapore Process • Citibank: Importance of Governance Models in RPA Implementation Roll-Outs ALLAN BOCQ FERHAD ISMAIL Data Analytic Project Senior Manager - • Scaling RPA to the Next Level: From Local to Leader (Leading IT Customer Engagement, Global Implementation Robotic Process Commercial and Bid Automation (RPA) Management • Axiata: Dealing with Unstructured Data Analysis in East Asia Japan Toll Group and Unclear Rules-Based Processes in RPA Pacific), Schneider Electric Bhd • Lessons Learnt from Failed Robotic Process Implementation • Barclays: Assessing RPA Missteps to Avoid SELVEEN MUNIADY RAJESH Failures in the Long Run Head, Robotics NANDAKUMAR Process Automation Head of Enterprise • CEVA Logistics: Setting up an RPA Center of Architecture RHB Malaysia Excellence Governance Global Consumer Technology • HSBC: How RPA Delivers Value by Improving Asia & EMEA Citibank Singapore Automation in HSBC’s Operations • AXA: How RPA Can Automate 65% of HR’s Rule-Based Processes SHIVANGI KAMATH RAJ CHAUDHURI • Prudential: Integrating RPA and IA with Head Quality Global Servicing Machine Learning and AI Management and Network Process Improvement - American Express Process Excellence • Phillips: RPA in Procurement Group Tata AIG General • DHL, Unilever, RHB RPA Implementation Case Insurance Company Studies & More! Limited RAJAN KUMAR RITU THAKUR WINNIE WONG PEDRO UPADHYAY Head Of Operations Head, Operations URIA-RECIO Machine Learning Transformation Innovation and Group Vice Technical Expert Allianz Malaysia Resilience President, Head of DHL AXA Affin General Axiata Analytics Insurance Berhad Axiata 2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019 BOOK BY 18 MAR 2019 TO SAVE US$500 2 THE CONFERENCE KILLER REASONS TO ATTEND AT A GLANCE 6 RPA AND IA CONFERENCE 1. Align your organization’s innovation goals to gain DAY 1: MONDAY, 10 JUNE 2019 competitive edge and sustainable growth with the deployment of RPA and IA PRE CONFERENCE MASTERCLASS A: 2. Learn from the experts on how to plan a roadmap for • RPA and IA Bootcamp: Preparing Your Organization for your organization’s RPA and IA Implementation Successful RPA Implementation 3. Unleash a digital workforce platform that is continually PRE CONFERENCE MASTERCLASS B: improving with AI, machine learning and other innovative technologies to discover the future of RPA • Scaling RPA for Enterprise Wide Adoption 4. Inculcate a successful cultural change in people and DAY 2: TUESDAY, 11 JUNE 2019 management for a smooth execution of the RPA journey MAIN CONFERENCE 5. Understand the scalability of RPA and why it is a sustainable choice for the future • Citibank Case Study: How Robotic Process Automation Helps Citi Deliver Massive Benefits in Productivity Through 6. Uncover the massive benefits of productivity enhancement Automation of Manual Process from RPA with multiple business case studies from areas • Petronas’ RPA Journey: How Petronas Leverages Robotic banking, insurance, telecommunications, hr, finance Process Automation to Eliminate Manual, Repetitive Tasks and accounting in Procurement • Taking RPA to the Next Level: From Local implementation To Global Expansion: How Standard Chartered Improve Efficiency and Productivity by Massively Scaling Up RPA to 3,000 Bots? • The Dark Side of Robotics: Lessons Learnt from Failed PARTICIPATING Robotic Process Implementation • Preparing your Organization for RPA and IA Implementation: COMPANIES INCLUDE: Developing Realistic Targets, Quick Wins and Roadmaps to Enable Successful Implementation • Dealing with Unstructured Data Analysis and Unclear Rules-Based Processes in RPA • The Importance of Governance Models in Process Automation and Implementation Roll-Outs • Choosing the Right RPA and IA Platform, Vendor and Proof of Concept • Taking RPA to the next level: Scaling Implementation into Global Expansion DAY 3: WEDNESDAY, 12 JUNE 2019 MAIN CONFERENCE • Industry Interactive Roundtable Discussions • Case Study: How RPA and IA Brings Massive Automation in Reporting, Financial and Accounting Closing • Live Demonstrations • Case Study: How RPA Delivers Value by Improving Automation in Procurement, Operations and Data Reconciliation • Case Study: How RPA Can Automate 65% of HR’s Rule-Based Processes • Case Study: Applying Robotics in Banking, Financial and Insurance Industry • The Next Steps: Integrating RPA and IA with Machine Learning and AI • AXA Case study: Developing a Robotic Process Centre of Excellence QUESTIONS? Contact us at: +65 6899 5030 [email protected] claridenglobal.com 2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019 2018 3 PAST PARTICIPATING COMPANIES Our 2018 Robotics Process and Intelligent Automation in Operation and Business Process Conference in Australia and Singapore garnered professionals from the following leading companies: Abbyy Australia FPT Asia Pacific Nova Systems Affin Hwang Investment Bank Havaianas - Australia NTT DATA Singapore Air Products Shared Services IAG Perpetual Guardian Air Products Singapore Industrial Ingredion Singapore PSA Corporation Limited Gases INSEE Digital Company PT Astra Honda Motor ANZ Banking Group Institute of Technical Education Queensland Shared Services Apple South Asia Interplex Precision Technology Rakuten Asia APRA INTI Universal Holdings Redflex Australian National University INTI International University & Reserve Bank of Australia Auto & General Colleges Rio Tinto AXA Insurance Jabil Circuit (Singapore) Serba Dinamik Group Bank OCBC NISP Keenway International Siam City Cement Bank of Singapore Kelly Services (S) Signavio Bioeq Energy Holdings Komatsu Singapore Telecommunication Bis Industries Kryon Systems Singtel Optus Black Line Retail KT Corp ST Logistics Blackbook.AI Kumpulan Wang Persaraan (KWAP) Stryker Blumark La Trobe University Synergy CBA Land Transport Authority Telstra Singapore CBRE LEI Management Asia The Australian National Co-operative Bank University Lendlease COS Todae Solar Link Housing Curtin University Total eBiz Solutions Local Government Super Deakin University Tower Insurance Maersk Malaysia Department of Human Services Unico Computer Systems Magellan Asset Management Department of Planning & Uniting Care Environment Mark Moran Group Vale International SA Singapore DFASS SATS ME Bank Branch Edwards Lifesciences Meritus Hotels & Resorts Vital, Ministry of Finance Ernst & Young Services MVC Wolters Kluwer Event Hospitality & National Gallery Singapore Entertainment QUESTIONS? Contact us at: +65 6899 5030 [email protected] claridenglobal.com 2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019 HEAR FROM KEY RPA AND IA EXPERTS 4 WORLD-CLASS LINEUP OF SPEAKERS ROBERTO RAMIREZ PINSON ALLAN BOCQ CHIN ZE WEI RITU THAKUR Senior Vice President, Retail Risk Data Analytic Project Leader East Asia, Japan and Pacific Head Of Operations Regulatory Reporting Global Lead (Leading Robotic Process Regional Leader Transformation and Data Strategy Expert Automation (RPA) in East Asia Japan Schneider Electric Allianz Malaysia Citibank Singapore Pacific), Schneider Electric RAJESH NANDAKUMAR PEDRO URIA-RECIO SELVEEN MUNIADY FERHAD ISMAIL Head of Enterprise Architect Group Vice President, Head, Robotics Process Senior Manager - IT Customer Governance Global Consumer Head of Axiata Analytics Automation Engagement, Commercial and Technology Asia & EMEA Axiata RHB Bank Malaysia Bid Management Citibank Singapore Toll Group ALAIN BOEY RAJAN KUMAR UPADHYAY NEETI MAHAJAN SAFINAS MOHD IBRAHIM Chief Transformation Machine Learning Managing Director, GSC HSBC Senior Vice President, Officer Technical Expert Malaysia and Head of Workforce People Intelligence & Project Media Prima Berhad DHL & Capacity Management Global Activation (HR) Operations AXA INM HSBC Malaysia SHIVANGI KAMATH WINNIE WONG RAJ CHAUDHURI SANDEEP BHALEKAR Head Quality Management and Head, Operations Global Servicing Network Vice President, Audit Process Improvement- Process Innovation and Resilience American Express Automation and Data Analytics, Excellence Group AXA Affin General SME for Artificial Intelligence Tata AIG General Insurance Insurance Berhad and Machine Learning Company Limited QUESTIONS? Contact us at: +65 6899 5030 [email protected] claridenglobal.com 2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019 HEAR FROM KEY RPA AND IA EXPERTS 5 WORLD-CLASS LINEUP OF SPEAKERS RAMESH KRISHNAMOORTY DOMINIC MASCRINAS KAILASH RAMALINGAM FREDERIC DUCROS Head of Procurement – APAC, Head – Group Operations Regional Head, Contact Center Chief Transformation Officer India & Japan and Technology and Servicing Platforms AirAsia Philips Hong Leong Bank Berhad DBS Bank QUESTIONS? Contact us at: +65 6899 5030 [email protected] claridenglobal.com Welcome to 2nd Annual Digital Customer Care, 2019 ROBOTICS
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    Base Rates, Base Lending/Financing Rates and Indicative Effective Lending Rates No. Financial Institution Base Rate (%) Base Lending Indicative Effective Rate (%) Lending Rate* (%) 1 Affin Bank Berhad 2.70 5.56 3.30 2 Alliance Bank Malaysia Berhad 2.57 5.42 3.11 3 AmBank (M) Berhad 2.60 5.45 3.25 4 Bangkok Bank Berhad 3.22 5.87 4.42 5 Bank of China (Malaysia) Berhad 2.55 5.35 3.55 6 CIMB Bank Berhad 2.75 5.60 3.50 7 Citibank Berhad 2.40 5.55 3.20 8 Hong Leong Bank Malaysia Berhad 2.63 5.64 3.50 9 HSBC Bank Malaysia Berhad 2.39 5.49 3.50 10 Industrial and Commercial Bank of China 2.52 5.45 3.47 (Malaysia) Berhad 11 Malayan Banking Berhad 1.75 5.40 3.25 12 OCBC Bank (Malaysia) Berhad 2.58 5.51 3.45 13 Public Bank Berhad 2.27 5.47 3.10 14 RHB Bank Berhad 2.50 5.45 3.50 No. Financial Institution Base Rate (%) Base Lending Indicative Effective Rate (%) Lending Rate* (%) 15 Standard Chartered Bank Malaysia Berhad 2.27 5.45 3.50 16 United Overseas Bank (Malaysia) Bhd. 2.61 5.57 3.36 No. Islamic Financial Institution Base Rate (%) Base Financing Indicative Effective Rate (%) Lending Rate (%) 1 Affin Islamic Bank Berhad 2.70 5.56 3.30 2 Al Rajhi Banking & Investment Corporation 2.85 5.75 4.20 (Malaysia) Berhad 3 Alliance Islamic Bank Berhad 2.57 5.42 3.11 4 AmBank Islamic Berhad 2.60 5.45 3.25 5 Bank Islam Malaysia Berhad 2.52 5.47 3.25 6 Bank Muamalat Malaysia Berhad 2.56 5.56 3.56 7 CIMB Islamic Bank Berhad 2.75 5.60 3.50 8 Hong Leong Islamic Bank Berhad 2.63 5.64 3.35 9 HSBC Amanah Malaysia Berhad 2.39 5.49 3.50 10 Kuwait Finance House (Malaysia) Berhad 2.25 6.14 3.30 11 Maybank Islamic Berhad 1.75 5.40 3.25 No.
  • Partner – Enhancing Banking Efficiency and Customer Services Towards True Business Partnership

    Partner – Enhancing Banking Efficiency and Customer Services Towards True Business Partnership

    PARTNER – ENHANCING BANKING EFFICIENCY AND CUSTOMER SERVICES TOWARDS TRUE BUSINESS PARTNERSHIP PHASE 1 INITIATIVE: STREAMLINING AND SIMPLIFYING SME LOAN APPLICATIONS Frequently Asked Questions (FAQs) 1. What is “PARTNER”? “PARTNER” is a series of initiatives undertaken by The Association of Banks in Malaysia (ABM) and its commercial bank members to support the growth and development of Small and Medium Enterprises (SMEs). Under “PARTNER”, we aspire to be a partner and not just financiers. Under Phase 1 of the initiatives, we have attempted to streamline and simplify the processes and procedures of applications for a SME loan. 2. How many banks will participate in “PARTNER”? A total of 14 commercial banks comprising 9 local banks and 5 locally incorporated international banks will participate in “PARTNER”. The following are the participating banks (listed in alphabetical order) in “PARTNER”:- 1. Affin Bank Berhad 8. HSBC Bank Malaysia Berhad 2. Alliance Bank Malaysia Berhad 9. Malayan Banking Berhad (Maybank) 3. AmBank (M) Berhad 10. OCBC Bank (Malaysia) Berhad 4. CIMB Bank Berhad 11. Public Bank Berhad 5. Citibank Berhad 12. RHB Bank Berhad 6. EON Bank Berhad 13. Standard Chartered Bank Malaysia Berhad 7. Hong Leong Bank Berhad 14. United Overseas Bank (Malaysia) Bhd 3. How are the processes and procedures of a SME loan application made easier? Under “PARTNER”, a simple loan application form is made available which can be used in the event the bank you wish to approach does not have its own. To the best of our knowledge, the following banks have their own application form(s) for SMEs:- 1. Alliance Bank Malaysia Berhad 6.