A market research survey to understand the internet A digital eBook and survey report speeds that our CSP partners are experiencing Written by: Nick Botha and Jonathan Hoehler across Sub-Saharan Africa and North Africa. Published: February 2021 Let’s Connect: +27 10 596 8558 | [email protected] | www.dynamicsafrica.biz Table of Contents
|1 Introduction 03
|2 It is time to enjoy the power of the cloud 05
|3 The internet speed test survey results 10
|4 Quick win solutions for the cloud 21
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Let’s Connect: +27 10 596 8558 | [email protected] | www.dynamicsafrica.biz 1 Introduction
Introducing our Speed Test Market Research Survey for Africa
The COVID-19 global pandemic has decimated economies across the globe; the digital economy however has seen accelerated growth as more and more workers have started working from home. It has become abundantly clear how dependent we all are on the internet, not only to be connected, but to be connected at speeds that could allow us to be productive, entrepreneurial, and forward thinking.
Broadband connectivity has been an enabler especially across sub-Saharan Africa and North Africa and connection speeds to data centres together with the speeds provided by local ISP’s all play an integral role in broad market adoption of digital services.
To better understand the internet speeds of our partners across the region, we recently conducted an internet speed test survey. We invited our 4Sight Dynamics Africa Microsoft Cloud (CSP) partners to participate in the survey so we can determine:
Our partners local internet Our partners connection connection speeds. speed to Azure Data Regions.
The goal for the survey is to gain a greater understanding of the internet speeds experienced by our partners, and in turn, their customers across the region. This is particularly important as more and more products and solutions are now cloud hosted. We hope that the results of the survey will go in a small way to further accelerating our partners and their customers journey’s to the cloud.
Managing Director at 4Sight Dynamics Africa and Chief Partner Officer at 4Sight Holdings
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The time has never been more apt for organisations across Sub-Saharan This has led many mobile network operators At the same time, the average mobile Africa (SSA), Middle East and North Africa (MENA) to enjoy the power, (MNO’s) to expand and grow both their connection speed will grow 3.6-fold from flexibility, and scalability of the cloud. The key components of high-speed network coverage across the regions but also 2018 to 2023, from 6.9 Mbps in 2018 to 24.8 ensure the rapid growth of mobile data and Mbps by 2023. The growth in speeds is also internet, international connectivity and local hyperscale data centres are internet connectivity services. Massive accelerating the expansion of public Wi-Fi now in place to accelerate workload and business application migration network investments in high speed data hotspots (including home spots) which is and management from the cloud across SSA and MENA. networks (e.g. 4G/LTE networks) has driven up expected to grow 4-fold from 1.9 million in the penetration of mobile internet users as 2018 to 6.8 million by 2023. well as connected devices (e.g. smartphones). In SSA, even though only 9% of total The 4G/LTE & 5G GSM and fixed broadband With a partner network that extends across More so than anywhere else in the world, the connections were 4G enabled in 2019, this is networks are only one part of the ‘connected sub-Saharan African (SSA), North Africa & populations of SSA and MENA have expected to grow to 27% in 2025. The amount ecosystem’ across SSA and MENA. The Middle East (MENA), 4Sight is in a fortunate experienced the greatest impact of mobile of 4G connections is expected to be even landing of high speed undersea cables across position to engage and work with partners telephony and internet connectivity higher in MENA with 48% of all connections in the east and west coasts of Africa is and customers that represent the uniqueness technology. The ubiquitous adoption, social 2025. accelerating Africa’s connectivity to the rest of and diversity of these two regions. With over and economic contribution of mobile services the world. There are 26 active and in- 1.1 billion[1] people in SSA and over 457 and phone devices ranks up there with radio, development undersea internet cables[7] million[2] in MENA, the regions together foreign languages and religion. Investing in connectivity across Africa and the Middle East. represent ±20%[3] of the world’s population. Most people may not be connected to the With the investment in both mobile (4G and An example of this type of investment has electricity grid or have access to fresh running 5G) and fixed broadband by MNO’s and other been Facebook[8] which is building a 37,000- water, but they have a mobile device. For service providers, the average mobile and kilometer long undersea cable (a.k.a. 2africa) [4,5] example, according to the GSMA , in 2019, fixed broadband speeds across the regions around Africa to provide the continent with 614m SSA had 477 Million unique mobile has continued to increase. Cisco[6] have shown better internet access. The subsea cable will Unique mobile subscribers (over 816 million sim connections). that across the Middle East and Africa, the interconnect 23 countries in Africa, the Middle subscribers by That is forecasted to grow to 614 Million average fixed broadband speed will grow 4.2- East and Europe. 2025 in SSA unique mobile subscribers and 1.05 billion sim fold from 2018 to 2023, from 9.7 Mbps in connections by 2025. 2018 to 41.2 Mbps.
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The growth potential of SSA and MENA has led An example of this investment has been to many other multi-national technology Microsoft’s Enterprise-grade Datacentre companies investing in Africa’s connected regions in South Africa[9]. Microsoft’s ecosystem. Facebook is just one example of datacentre regions based in Cape Town and this investment with the 2africa undersea cable. Johannesburg enables local companies to However, another critical cog in the connected securely and reliably move their businesses to ecosystem is the investment in local data the cloud while maintaining data residency and centre infrastructure (e.g. hyperscale data compliance requirements, thanks to Microsoft centres) to support the growth of cloud Azure. computing services across Africa to take advantage of increased speeds and connectivity.
Figure 1: African Undersea Cables (July 2020)[7] Figure 2: Azure Geographies[10]
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Hyperscale data centres (HDC’s) like the Azure datacentre regions from Microsoft can When the lockdowns and working from home Remote and mobile usage of specific accommodate thousands of services and millions of virtual machines. These data centres act as guidance lines were implemented in many applications and services also changed. Users delivery mechanisms for cloud-powered processes and applications. HDC’s provide massive companies, the companies who were already were using services that would normally be scalability for businesses to take control of all aspects of their infrastructure, workload, and operating from the cloud, had little or no major outside of working hours during the day from business application management. With datacentre regions on both the African continent as well impact on day to day business operations. home. Remote working apps usage increased as the Middle East, local businesses can now benefit first-hand from the power of hyperscale Across many countries, the increased amongst users. This has been highlighted by with Azure. Benefits include: connectivity speeds from their MNO and fixed research conducted by Ericsson[11] who saw that broadband providers allowed them to connect remote working apps usage had increased and engage with co-workers, remotely. compared to other services during the Reduced downtime High-volume traffic pandemic’s lockdown periods. losses management
Ability to handle Easier Transition into heavy computing the Cloud workloads.
Horizontal scaling by Scalability based on increasing available demand processing power.
Taking advantage of speed, connectivity, and cloud
Our partners across SSA and MENA are seeing the benefits of improved speed, connectivity, and power of the cloud. This has been highlighted even more during the COVID-19 pandemic. Our world has dramatically changed in 2020 due to the current COVID-19 pandemic and national lockdowns imposed in many countries. This has forced all companies (big and small) across SSA and MENA to pivot and adapt their traditional ways of working and business models.
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Companies who have embraced remote advantage of the benefits of hyperscale data In summary, our partners are in a strong Microsoft is enabling partners to enjoy the working and providing their employees and centres. This has been supported by position across SSA and MENA. The benefits of cloud services thanks to improved customers with the tools to continue improved connectivity speeds thanks to the investments by MNO’s and other multi- speed, connectivity, and availability of operating during the lockdowns have roll out of high speed data networks across national companies like Facebook and hyperscale data centres across the regions.. benefitted the most. These are companies SSA and MENA. that have migrated their offerings and services to cloud infrastructure to take References
[1] https://data.worldbank.org/region/sub-saharan-africa
[2] https://data.worldbank.org/region/middle-east-and-north-africa
[3] https://data.worldbank.org/region/world
[4] https://www.gsma.com/mobileeconomy/sub-saharan-africa/
[5] https://www.gsma.com/mobileeconomy/mena/
[6] https://www.cisco.com/c/en/us/solutions/executive-perspectives/annual-internet-report/air- highlights.html#
[7] https://manypossibilities.net/african-undersea-cables/
[8] https://www.cnbc.com/2020/05/14/facebook-building-undersea-cable-in-africa-to-boost- internet-access.html
[9] https://www.microsoft.com/africa/datacenter/
[10] https://azure.microsoft.com/en-us/global-infrastructure/geographies/
[11] https://www.ericsson.com/49da93/assets/local/mobility-report/documents/2020/june2020- Figure 3: Smartphone apps – user growth and net change in usage during COVID-19 lockdown restrictions[11] ericsson-mobility-report.pdf
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The Methodology Internet Speed Test Survey Tools and Instructions
A total of 59 CSP partners from 23 countries across sub-Saharan Africa and North Africa participated in the 4Sight Dynamics Africa About the Speed Tests Submission Instructions Internet Speed Test Survey. The participating partners represented a cross section of the 4Sight Dynamics Africa partner network. A total of Ookla Speedtest 60 survey results were submitted. Speedtest® by Ookla® is the definitive Each survey participant completed two speed tests, namely: way to test the speed and performance of your internet connection. Every day, ▷ The Ookla Speedtest over ten million unique tests are actively http://speedtest.net initiated by our users in the locations and at the times when their connectivity ▷ Azure Speed Test 2.0 matters to them. https://azurespeedtest.azurewebsites.net/ About Azure Speed Test 2.0 The speed test results were submitted to 4Sight Dynamics Africa for inclusion into this survey report. Results were received between 23 Measuring the latency from your web October 2020 and 30 November 2020. browser to the Blob Storage Service in each of the Microsoft Azure Data Regions Please note: There is no distinction between in the survey results to the type of internet connection used. A partner could use either mobile or fixed broadband connections to conduct their speed tests.
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The Definitions
To assist with understanding the survey results, the following definitions should be taken into account:
▷ Download Speed: How quickly you can pull data from a ▷ Ping: Also called latency, ping is the reaction time of your server on the internet to your device. Most connections are connection–how quickly your device gets a response after designed to download much faster than they upload. This is you've sent out a request. A fast ping means a more responsive because the majority of online activity, like loading web pages or connection, especially in applications where timing is streaming videos, consists of downloads. Download speed is everything (like video games). Ping is measured in milliseconds measured in megabits per second (Mbps). (ms).
▷ Upload Speed: How quickly you send data from your device ▷ Azure Speed Test 2.0 Latency: Measuring the latency to the internet. A fast upload speed is helpful when sending large from your web browser to the Blob Storage Service in each of files via email, or in using video-chat to talk to someone else the Microsoft Azure Data Regions. online (since you have to send your video feed to them). Upload speed is measured in megabits per second (Mbps).
Sources: https://www.speedtest.net/about/knowledge/glossary https://azurespeedtest.azurewebsites.net/
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Of the 60 completed survey tests by participating CSP partners, the following overall average results were seen:
▷ Ookla Speedtest Survey Results:
Survey Mobile: Fixed Broadband: Details Results Global* Global*
Average Download 41.9 Mbps 39.18 Mbps 87.84 Mbps Total participating Speed (Mbps) 59 CSP partners Average Upload 33.5 Mbps 11.63 Mbps 47.16 Mbps Speed (Mbps)
Average Latency Countries 25.5 ms 38 ms 21 ms Ping) (ms) 23 represented * Ookla Global Speeds October 2020
Ookla speedtests and ▷ Azure Speed Test 2.0 Survey Results Azure Speed Test 2.0 60 Participating countries ▷ The average latency: 153.5 ms Figure 4: Participating countries in the internet speed test survey
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Seven (7) countries had three (3) or more survey participants. A total of 39 partners had the following results:
The average download speed from Ookla speed 52.5Mbps tests conducted by partners
The average upload speed from Ookla speed tests 48.7Mbps conducted by partners
The average ping from Ookla speed tests 25.8ms conducted by partners Recommended bandwidth for Power Workloads* The average latency
from the Azure 2.0 tests Recommended 145.3ms conducted by partners bandwidth for Heavy Workloads* Please note that a weighted average calculation was used.
Let’s Connect: +27 10 596 8558 | [email protected] | www.dynamicsafrica.biz * Refer to Page 19 - Network guidelines and applications | 14 3 The internet speed test survey results
To give an indication of the best survey results per country that Morocco Uganda had three (3) or more survey participants, we have provided 91 Mbps 92 Mbps 5 Ms 55 Ms* 24 Mbps 15 Mbps 2 Ms 178 Ms* the highest download, upload *Azure Data Region: Switzerland West *Azure Data Region: South Africa North and latency pings experienced within each country (regardless Kenya of the participant).
Nigeria 825 Mbps 92 Mbps 3 Ms 96 Ms* Map Legend: *Azure Data Region: South Africa North
77 Mbps 83 Mbps 5 Ms 162 Ms* Morocco *Azure Data Region: South Africa North Botswana
91 Mbps 92 Mbps 5 Ms 55 Ms* 255 Mbps 395 Mbps 1 Ms 38 Ms* *Azure Data Region: Switzerland West *Azure Data Region: South Africa North
Highest download speed in the country Namibia South Africa Highest upload speed in the country
36 Mbps 24 Mbps 4 Ms 76 Ms* Fastest latency ping (Ookla test) 188 Mbps 97 Mbps 2 Ms 16 Ms* *Azure Data Region: South Africa North *Azure Data Region: South Africa North Fastest latency ping (Azure 2.0 test) Highlighted Participating countries countries * The Azure Data Region for the Azure 2.0 test Figure 5: Best results from the seven countries with 3 or more participants
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To assist partners in planning the implementation of various workloads, the following Azure Data Regions provide the best latency for partners across Africa. The results are based on Azure Data Regions that experienced 3 or more Azure 2.0 latency ping tests by survey participants.
Azure 2.0 Ping Results Observations: Average ping per Azure Data Region Azure Data Total Countries conducting Azure 2.0 tests result for the ▷ For the majority of partners, South Africa Regions Tests to a specific Azure Data Region data centre Best Ping Worst Ping North was the most popular Azure Data region Result Result Region for their ping tests.
South Botswana, Burundi, Ethiopia, Kenya, ▷ For partners in Southern and East Africa, Africa 39 Mozambique, Namibia, Nigeria, South 16 ms 987 ms 163 ms South Africa North provides promising ping North Africa, Swaziland, Uganda and Zimbabwe results for possible future workloads.
France Benin, The Gambia, Morocco, Sierra Leone 6 60 ms 206 ms 106 ms ▷ The France Central data region produces Central and Tunisia promising ping results for partners in West Switzerland and North Africa. 4 Algeria, Egypt, Kenya and Morocco 55 ms 186 ms 109 ms West ▷ The Switzerland West and North data Switzerland 3 Libya and Tunisia 99 ms 157 ms 122 ms regions provide promising ping results for North partners in North Africa.
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Observations and Takeaways
The average download speed for the partners in the survey of Of the 23 countries represented in the survey, 14 countries 41.9 Mbps is above the mobile broadband global average of had average download speeds that exceeded Microsoft’s 39.2 Mbps and within a conformable range to the global fixed recommended bandwidth requirements for ‘power’ workloads. broadband average of 87.8 Mbps. (Refer 3B Reference: Network guidelines and applications)
The average upload speed for the partners in the survey of 33.5 Of the 60 Azure 2.0 speed tests completed, 39 were to the Mbps exceeds the mobile broadband global average of 11.6 South Africa North Azure Data region. The average Mbps and within a good range to the global fixed broadband experienced by the partners was 163ms. average of 47.2 Mbps.
Across the 4Sight Dynamics Africa network, the partners surveyed have shown that both download and upload speeds have improved across Nick Botha Chief Partner Officer “ the region. Many partners are experiencing internet speeds that allow 4Sight Holdings them and their customers the opportunity to use the power of Azure.
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Remote Desktop Workloads Workload type Example users Example apps
Users doing basic data Database entry applications, command-line Users can run different types of workloads on the virtual machines Light managed by Remote Desktop Services or Windows Virtual Desktop. entry tasks interfaces Scale your deployment depending on the expected need of each type of user. Consultants and Database entry applications, command-line Medium market researchers interfaces, Microsoft Word, static web pages The following table provides examples of a range of workload types to help you estimate what size your virtual machines need to be. Database entry applications, command-line After you set up your virtual machines, you should continually Software engineers, interfaces, Microsoft Word, static web pages, monitor their actual usage and adjust their size accordingly. If you Heavy content creators Microsoft Outlook, Microsoft PowerPoint, end up needing a bigger or smaller virtual machine, you can easily dynamic web pages scale your existing deployment up or down in Azure. Database entry applications, command-line Graphic designers, interfaces, Microsoft Word, static web pages, The following table describes each workload. "Example users" are the 3D model makers, Microsoft Outlook, Microsoft PowerPoint, types of users that might find each workload most helpful. "Example Power machine learning rese dynamic web pages, Adobe Photoshop, apps" are the kinds of apps that work best for each workload. archers Adobe Illustrator, computer-aided design (CAD), computer-aided manufacturing (CAM)
Source: https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/remote-desktop-workloads
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Network guidelines and applications The following table lists the minimum recommended bandwidths for a smooth user experience. These recommendations are based on the When using a remote Windows session, your network's available guidelines in Remote Desktop workloads. bandwidth greatly impacts the quality of your experience. Different applications and display resolutions require different network configurations, so it's important to make sure your network is Workload type Recommended bandwidth configured to meet your needs.
Please note: The following recommendations apply to networks Light 1.5 Mbps with less than 0.1% loss. These recommendations apply regardless of how many sessions you're hosting on your virtual machines Medium 3 Mbps (VMs). Heavy 5 Mbps The following table lists the minimum recommended bandwidths for a smooth user experience. These recommendations are based on the guidelines in Remote Desktop workloads. Power 15 Mbps
Source: https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/network-guidance
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Azure network round-trip latency statistics
Azure continuously monitors the latency (speed) of core areas of its network using internal monitoring tools as well as measurements collected by ThousandEyes, a third-party synthetic monitoring service.
How are the measurements collected? The latency measurements are collected from ThousandEyes agents, hosted in Azure cloud regions worldwide, that continuously send network probes between themselves in 1- minute intervals. The monthly latency statistics are derived from averaging the collected samples for the month.
September 2020 round-trip latency figures The monthly average round-trip times between Azure regions for past 30 days (ending on September 30, 2020) are shown below. The following measurements are powered by ThousandEyes.
Figure 5: Azure network round-trip latency statistics Source: https://docs.microsoft.com/en-us/azure/networking/azure-network-latency
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Let’s Connect: +27 10 596 8558 | [email protected] | www.dynamicsafrica.biz 4 Quick win solutions for the cloud
For our partners across the region, there are four quick win solutions that we have identified that can be deployed due to the improvement of internet speed across the continent. All these solutions are available from 4Sight Dynamics Africa.
These solutions include:
ERP in the Backup in Cloud the Cloud
Digital Selling Communications in the Cloud in the Cloud
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ERP in the Cloud
Whether you are kicking off a new ERP implementation, or you are looking to ‘shift-and-lift’ your current ERP deployment into the cloud, Microsoft Azure provides the perfect cloud platform for businesses of all sizes. Business applications need to be accessible anytime, anywhere, and your ERP solution is no different. With many resources now working remotely coupled with the increasing costs and complexity of managing on-premise infrastructure, the question is not if your ERP should be in the cloud, but rather, ‘which cloud platform is right for my ERP requirements’.
Microsoft Azure puts hyperscale cloud computing power in the hands of your finance and IT divisions; giving you access to enterprise-grade technology, data security and the required scalability to match your budgetary requirements. With your ERP managed in Microsoft Azure, you are future proofing your organisation and accelerating your journey for true digital transformation.
Main features include:
Microsoft Microsoft Azure Shift Get started in Azure SLA Data Region Hardware 24 Hours
For more information on our quick win cloud solutions:
With 99.95% Select your preferred CAPEX to Up and running in 24 hours Drop us an email: [email protected] uptime guarantee Data Region operational OPEX (depending on size and complexity) Let’s Connect: +27 10 596 8558 | [email protected] | www.dynamicsafrica.biz | 23 4 Quick win solutions for the cloud
Backup in the Cloud
4Sight SQL Backup is a solution that protects an organisations’ data from the effects of significant data loss. Events like regional power outages, cyber-attacks, hardware failures, or data corruption could cripple an organisation should an offsite data backup solution not be in place. Utilising the advanced infrastructure and best-in-breed security features of Microsoft Azure, 4Sight has developed an industry leading SQL backup solution utilising the power of the cloud.
The features that make 4Sight SQL Backup an ideal backup solution includes:
A 100% Cloud Rapid deployment with Power BI Dashboards Based Solution minimal configuration and reporting
For more information on our quick win cloud solutions: Accessible from any Secure data with Continuous and device that has role-based record seamless updates Drop us an email: [email protected] a web browser level security & enhancements
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Digital Selling in the Cloud
As customers demand faster response times, higher quality products, and exceptional customer service and relationships, businesses are leveraging technology to transform their customer buying experience and to help them stay competitive. With Dynamics 365 Sales, you can nurture demand, personalise buyer experiences, build relationships at scale, and make insight-driven decisions to stay connected with customers. Create exceptional experiences, increase revenue, and drive more qualified leads with sales and marketing applications that are built on the same Dynamics 365 platform and work seamlessly with Office 365.
Digital selling from Dynamics 365 enables organisations to be digital- first, data-driven, aligned, and agile:
Digital-first Insights-driven Aligned Agile
For more information on our quick win cloud solutions: Guide and collaborate Understand your Align and optimize sales and Help your teams adapt to with customers remotely customers and build marketing processes to rapidly changing Drop us an email: through enabling cross stronger relationships reduce costs through unified environment through [email protected] channel communication. through relevant data, process automation and improved training and insights in real-time. improved response times. real-time insight visibility.
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Communication in the Cloud
4Talk from 4Sight enables direct PSTN (Public Switched Telephone Network) calling directly from Microsoft Teams. The user (party A) calls from Microsoft Teams utilising the internal PBX (Private Branch Exchange) and then heads into our fully 100% hosted environment in Azure. The platform handles the call and routes the traffic to the end user (party B) and visa versa for incoming calls. Customers benefit from significant cost savings, increased functionality (call centre functionality, Smart IVR, reporting from the 4Talk platform) and finally increased calling capacity.
The Benefits of the 4Talk solution include: Improved More Flexible Improved Cost Additional Customer working Productivity Savings Services Experience
For more information on our quick win cloud solutions:
With automation Working from Integration Telephony services Contact Centre Drop us an email: and cognitive anywhere at anytime communication with provided with VoIP Functionality, services linking via any device Microsoft Apps Advanced reporting [email protected] enabled to MS Teams and Smart IVR
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Incorporated in 2017, 4Sight is a JSE AltX (ticker: 4SI) listed, multi-national, diversified technology group. Our purpose is to leverage our extensive product and services portfolio, focused on 4IR technologies, people and data-focused solutions to design, develop, deploy and grow solutions for our partners (customers and vendors).
The company’s mission is to empower our partners to future proof their businesses through digital transformation to make better and more informed decisions in the modern digital economy. 4Sight’s business model enables its partners to take advantage of products and solutions within its group of companies, which will allow them to enjoy turnkey digital transformation solutions across industry verticals. 4Sight is the digital transformation partner of choice to quantum leap your business into the realm of Enterprise 5.0 .
4Sight Channel Partner Cluster The Channel Partner (CP) cluster is 4Sight’s 100% partner focused ecosystem. The cluster supports and empowers an ever-expanding channel of Value-Added Resellers across Africa, the Middle East and Central Europe to distribute 4Sight’s OT, IT and BE integrated solutions to market across the world. Contained within the CP cluster is 4Sight’s Cloud Distributor through the Microsoft Indirect Cloud Solution Provider (iCSP) program, ISV channel, Alliance channel and software licensing capabilities. This allows for the distribution of 4Sight’s integrated solutions and OEM partner offerings across our footprint. The offerings include Sage and Microsoft’s range of cloud applications to our dedicated partners located in the Middle East, Central Europe and Africa regions.
For further information about this report and our channel partner and CSP opportunities, please contact us:
Nick Botha Jonathan Hoehler Chief Partner Officer Group Marketing Manager 4Sight Holdings 4Sight Holdings
Mobile: +27 82 876 9420 Mobile: +27 08 712 2534 Email: [email protected] Email: [email protected]