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Cannock Chase Clinical Commissioning Group South East and Seisdon Peninsula Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group

Cannock Chase Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group

Governing Body Meetings in Common in PUBLIC

to be held on Thursday 25th October 2018 at 2.30pm to 4.30pm

AGENDA

A=Approval R=Ratification S=Assurance D=Discussion I=Information Enc Lead A/R/S/D/I Time 1. Welcome Verbal Chair I 2:30 2. Apologies Verbal Chair I 3. Conflicts of Interests Enc. 01 Chair I 4. Quoracy Verbal SY I 5. Minutes of the last meeting held on 28/03/18 Enc. 02 Chair A 6. Actions of the last meeting held on 28/03/18 Enc. 03 Chair A

Standing Items 7. Accountable Officer’s Report Enc. 04 MW D/I 2:40 8. Finance Update Report Enc. 05 AM D/I 2:50 9. Quality Report Enc. 06 HJ S 3:00 10. Performance Report Enc. 07 ZJ S 3:10 11. Board Assurance Framework Enc. 08 SY I 3:20

Items for Discussion 12. Commissioning Intentions 2019/20 Enc. 09 CH I 3.30 13. Risk Strategy Enc. 10 SY I 3.40 Policies • IG Policy 14. Enc. 11 SY R 3.50 • IG Handbook • Privacy Policies 15. Managing Allegations of Abuse Policy Enc. 12 AH R 4:00

Committee Assurance Reports – issues to be raised by exception by the Chairs of the Committees Joint Communications and Engagement 16. Enc. 13 SH I 4:10 Committee 17. Commissioning Patient Council Highlight Report Enc. 14 AHe I Finance, Performance and Contracts Committee Enc. 15 18. AHe I Highlight Report To follow

Enc 00 Items for Information 19. Together We’re Better Update – September 2018 Enc. 16 I 20. Any Other Business/Close ALL I 4:15 21. Questions from the Public 4:20 22. Glossary of Terms (Enc. 17)

FOLLOWED BY: Confidential Governing Body Meeting at 4.30pm

Items for discussion 1. APMS Tender Award 2. New Committees Terms of Reference 3. Turnaround Board Terms of Reference 4. Transformation Programme - Older People’s Care

CONFLICTS OF INTEREST REGISTER 2018/19 GOVERNING BODY MEETING AS OF 20/09/2018

Employing Forename Surname Role in the CCG Directorships held in Ownership of private Shareholdings in health & Positions of authority Connection with Research Any other role or relationship which the public CCG private companies, PLCs companies, businesses, social care in field of health and voluntary,other funding/grants could perceive would impair or otherwise (CC/SAS/ consultancies social care organisation influence the individual's judgement or actions in SES) their CCG role

Financial Interest ( This Non-financial Non-financial person Indirect interests Actions taken to is where individuals may professional interests interests (This is where (This is where there is mitigate identified directly benefit financially (This is where an individual an individual may benefit a close association conflicts of interest SAS CCG Manu Agrawal Clinical Lead, Stafford Director of Rising Brook Chadsmoor Medical Practice Practice is a member and None None None Governing body member and Surrounds CCG GPF shareholder in GP First Ltd. Membership board member Manu Agrawal Medical (GP Federation) (2013 - CCG employee Services Ltd present) GP Partner AGR Property Investments Ltd

CC CCG Neil Chambers Lay Member - Old Hall Partnership None None None Voluntarily run a debt None Chair of Audit Committee Governance, Cannock Darlaston Town (1874) and benefits advice Chase CCG and Stafford Football Club surgery for a charity of and Surrounds CCG which I am a Chair of Trustees

CC CCG Gary Free Clinical Lead, Cannock None Partner at Red Lion Surgery Practice is a member and None None None Locum to practices across South StaffsFriends and Chase CCG shareholder in GP First Ltd. relatives working for organisations providing NHS (GP Federation) services to patients from South Staffs.

CC CCG Paul Gallagher Lay Member - Patient None None None None None None Chair of Quality Committee for the Southern CCGs Public Interest / Vice (Cannock Chase CCG, East Staffordshire CCG, Chair of Governing Body South East Staffordshire and Seisdon Peninsula for Cannock Chase CCG and Stafford and Surrounds CCG) Lay Member - Quality for Chair of the Individual Funding Requests Panel SAS CCG Gillian Hackett* Executive Assistant None None None None None None None

SAS CCG Paddy Hannigan Chair of Governing Body, None Partner at Holmcroft Surgery Practice is a member and None None None Spouse is a Consultant Neonatologist at University Stafford and Surrounds shareholder in GP First Ltd. Hospital North Midlands (UHNM) CCG (GP Federation)

SLT Cheryl Hardisty* Director of Strategic None None None None None None Role works across the 6 Staffordshire CCGs since Commissioining & 11/12/2017 Operations

SAS CCG Sue Harper Lay Member - Patient and None None None None None None Justice of the Peace, South Staffordshire Bench Public Interest/Vice Chair of Governing Body for Stafford and Surrounds CCG SES CCG Anne Heckels Lay Member - Patient and None None None None None None Member of Patient Participation Group at Spires Public Interest (PPI) / Practice Finance and Member of South Staffordshire and Performance/Vice Chair Healthcare NHS Foundation Trust (SSSFT) of Governing Body for Family Member is an employee shareholder - NORR South East Staffordshire Consulting, providing architectural services to public and Seisdon Peninsula service CCG Employing Forename Surname Role in the CCG Directorships held in Ownership of private Shareholdings in health & Positions of authority Connection with Research Any other role or relationship which the public CCG private companies, PLCs companies, businesses, social care in field of health and voluntary,other funding/grants could perceive would impair or otherwise (CC/SAS/ consultancies social care organisation influence the individual's judgement or actions in SES) their CCG role

SLT Allison Heseltine* Deputy Director of Director/Company Secretary None None None None None Role works across the 6 Staffordshire CCGs Nursing, Quality and of Net Technology UK Safety Limited (Spouse's company) (01.08.2001 to present)

SAS CCG Marianne Holmes Clinical Lead, Stafford None Partner of Hazeldene House Practice is a member and None None None Governing Body member and Surrounds CCG Surgery shareholder in GP First Ltd. Membership Board member (GP Federation) - (01.04.13 CCG employee - present) Relative works for Pharmaceutical Company

CC CCG Mo Huda Chair of Governing Body, None Partner at Aelfgar Surgery Practice is a member and None None None AQP Provider uses practice for Ultrasound scans and Cannock Chase CCG shareholder in GP First Ltd. Hearing Aid (GP Federation) Chair Educational meetings for various PHARMA companies.

SLT Heather Johnstone* Director of Nursing and None None None None None None Role works across the 6 Staffordshire CCGs since Quality 11/12/2017 Spouse is employed by HEFT. Sibling working as a nurse for SSOTP Brother-in law works as an Occupational Health Nurse for Team Prevent at UHNM, providing occupational health across the health economy SES CCG Sukhdip Kaur Johal Locality Director for None None None None None None Govering Body Member Seisdon Peninsula 01.04.2016 - Looking at working in partnership with the South Staffordshire District Council and Staffordshire County Council in the One Public State redevelopment initiative (ongoing).

SAS CCG Lynn Millar* Director of Primary Care None None None None None None Role works across the 6 Staffordshire CCGs since 11/12/2017

SAS CCG Kate Millward Clinical Lead, Stafford None Partner at Mansion House Practice is a member and None None None Clinical Advisor in Quality & Safety for CCG and Surrounds CCG Surgery shareholder in GP First Ltd. (GP Federation)

SLT Alistair Mulvey* Chief Finance Officer None None None None None None Director of Finance for: Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group Stoke on Trent Clinical Commissioning Group

SES CCG Ehtesham Noor Chair of Govenring Body, Partner at Darwin Medical None Patient with Type 1 None None None N SES&SP CCG Practice diabetes who self-funds Locality Director - Darwin Medical Practice is a glucose monitoring Lichfield and Burntwood member and shareholder in Author of book addressing Alexin stigma in depression and Darwin Medical Practice is a anxiety member and shareholder in Alexin Membership of South East Staffordshire Alliance Board

CC CCG Anna Onabolu Clinical Lead, Cannock None Partner at Nile Practice Practice is a member and None None None Spec Savers use practice Chase CCG shareholder in GP First Ltd. Training practice for GPs (GP Federation) Ultrasound diagnostic work Employing Forename Surname Role in the CCG Directorships held in Ownership of private Shareholdings in health & Positions of authority Connection with Research Any other role or relationship which the public CCG private companies, PLCs companies, businesses, social care in field of health and voluntary,other funding/grants could perceive would impair or otherwise (CC/SAS/ consultancies social care organisation influence the individual's judgement or actions in SES) their CCG role

SES CCG Douglas Robertson Secondary Care Associate Medical Director None None None None Received Role works across the 3 CCGs and North Consultant for: and consultant physician at Educational Grants Staffordshire CCG Cannock Chase CCG Leighton Hospital Crewe from, taken part in Clinical Lead for Planned Care in Staffordshire South East Staffordshire (Mid Cheshire Hospitals FT) clinical research for, Transformation programme and Seisdon Peninsula and have consulted Honorary Lecturer in Education at Warwick Medical CCG for, the School Stafford and Surrounds pharmaceutical CCG companies Takeda, Sanofi and NovoNordisk

CC CCG Mukesh Singh Clinical Lead, Cannock Director of Private Limited None Practice is a member and None None None General Practitoner at Horse Fair Practice Chase CCG Company shareholder in GP First Ltd. AQP Ultrasound with Physiological Measurements (GP Federation) Receives payment for non promotional lecturers on behalf of various pharma companies and for attending pharmaceutical advisory board meetings. Occasional sponsorship attending national and SES CCG Sekhar Singu Locality Director - None None Alexin Healthcare None None None General Practitioner at Tri Links Medical Practice Tamworth

SAS CCG Diana Smith Lay Member, Stafford None None None None None None Member of Labour Party and Surrounds CCG Member of Weeping Cross PPG Member of the Univewrsity of the Third Age (U3A)

SES CCG Lynne Smith Lay Member, None None None None None None Lay Member for Quality at East Staffordshire CCG Governance, South East since June 2013 Staffordshire & Sesidon Peninsula CCG

CC CCG Janet Toplis Lay Member, Cannock None None None Vice Chair of Adoption None None Chair of a Staffordshire Primary School Chase CCG and Permanence Member of High Street Practice, Cheslyn Hay PPG Panel for Walsall Borough Council Vice Chair of the Fostering Panel for Walsall Council SLT Marcus Warnes* Accountable Officer None None None None None None Accountable Officer for: Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group Stoke on Trent Clinical Commissioning Group SLT Paul Winter Deputy Director of None None None None None None Role works across the 6 Staffordshire CCGs Corporate Services, Governance and Communications Employing Forename Surname Role in the CCG Directorships held in Ownership of private Shareholdings in health & Positions of authority Connection with Research Any other role or relationship which the public CCG private companies, PLCs companies, businesses, social care in field of health and voluntary,other funding/grants could perceive would impair or otherwise (CC/SAS/ consultancies social care organisation influence the individual's judgement or actions in SES) their CCG role

SLT Sally Young* Director of Corporate None None None None None None Role works across the 6 Staffordshire CCGs since Services, Governance 11/12/2017 and Communication * Individual/role works across Cannock Chase CCG, North Staffs CCG, South East Staffordshire & Seisdon Peninsual CCG, Stafford & Surrounds CCG and Stoke on Trent CCG. Item: 05 Enc: 02

Cannock Chase Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group

Cannock Chase, South East Staffordshire and Seisdon Peninsula and Stafford and Surrounds Clinical Commissioning Groups Public Governing Body Meetings in Common 28th June 2018 2.30pm – 4.30pm Northfield Village, Stafford ST16 2RB

Members: 28/06/18 Quoracy Marcus Warnes (MW) Accountable Officer  Alistair Mulvey (AM) Chief Finance Officer  Heather Johnstone (HJ) Executive Director of Quality & Safety  Doug Robertson (DR) Secondary Care Consultant  Cannock Chase CCG Dr Mo Huda (MH) Chair CC CCG 

Dr Gary Free (GF) Clinical Leader  Dr Mukesh Singh (MS) Clinical Leader  Dr Anna Onabolu (AO) Clinical Leader  Paul Gallagher (PG) Vice Chair & Lay Member for PPI  Neil Chambers (NC) Lay Member for Governance  Janet Toplis (JT) Lay Member 

Stafford & Surrounds CCG Clinicalleast 2 Leaders Paddy Hannigan (PH) Chair SAS CCG  Sue Harper (SH) Lay Member for PPI and Vice Chair  Marianne Holmes (MHo) Clinical Lead 

Kate Millward (KM) Clinical Lead 6 Voting Members including Chair/Vice Chair, Chief  Manu Agrawal (MA) Clinical Lead 

officer/Chief Finance Officer, at least one lay member and at Diana Smith (DS) Lay Member  South East Staffordshire and Seisdon Peninsula CCG Shammy Noor (SN) Chair and Locality Director  Suky Johal (SJ) Locality Director  Sekhar Singu (SS) Locality Director 

Lynne Smith (LS) Lay Member for Governance Chair  5 members, 5 members, Paul Gallagher (PG) Lay Member for Quality and or Deputy  Anne Heckels (AHe) Lay Member for PPI, Finance & Performance and Vice Chair Chair the including  In Attendance: Sally Young (SY) Director of Corporate Services, Governance and Communications  Allison Heseltine (AH) Deputy Director of Nursing and Quality  Lynn Millar (LM) Director of Primary Care  Cheryl Hardisty (CH) Director of Commissioning and Operations  Zara Jones (ZJ) Director of Strategy, Planning and Performance  Craig Porter (CP) Managing Director (South)  Gill Hackett Executive Assistant – Minutes 

Action 1.0 Welcome PH welcomed everyone to the meeting.

PH announced that the meeting would be slightly shorter in order to give members

extra time to discuss governance arrangements and how to progress that piece of work.

2.0 Apologies Anna Onabolu and Zara Jones, Sekhar Singu Item: 05 Enc: 02

Action 3.0 Declaration of Conflicts of Interest All Governing Body Members confirmed no conflict of interest in relation to items on the Agenda other than those listed on the register.

It was noted that all practices would be asked to declare conflicts of interest in view of the new federations across the county.

SY reminded members about the Conflict of Interest Training and confirmed that the links to the online training would be re-circulated.

4.0 Quoracy SY reported that the meeting was quorate for all three CCGs.

5.0 Minutes of the last meeting The minutes of the meeting held on the 22nd March 2018 were APPROVED as a true and accurate record.

6.0 Actions of the last meeting Actions were noted on the Action Sheet.

7.0 Minutes of Extra ordinary SES-SP CCG meeting held 24/05/2018 Subject to the following amendments, the minutes of the meeting held on 24th May 2018 were APPROVED as a true and accurate record

• Page 2 – Kinver did not offer extended house hours, however if merged with Kingswinford there would be an opportunity to offer more services in a larger practice. Other reasons for the merger and move are due to the include economyies of scales; • Page 4 - She asked that if the NHSE view that the debt stayed with SES-SP CCG was this based on non-standard statutory guidance. • Replace “FOR: If Dudley CCG took the debt – All Members UNANIMOUSLY APPROVED the third option (SN, SJ, SS, DR,AM, PG, LS, MW)” with “The SESSP Governing Body approved the application for Moss Grove to transfer CCGs, subject to the legacy debt transferring with the practice and the SESSP CCG control total being adjusted by NHS-E to reflect the changing allocation”.

Page 3: add “In view of agreeing a transfer between CCG areas (albeit subject to the debt) being viewed as a precedent, LM stated that this was a unique case due to the practice having long established surgeries in 2 different CCG areas.

8.0 Accountable Officer’s Report MW briefed the board on the key items in his paper.

Financial position The three CCGs’ financial positions remained challenging, as they were across all six CCGs and as such, NHS had asked for more regular meetings with AM and MW. Mw advised that AM would be meeting with NHSE finance colleagues every two weeks and MW would be meeting with Paul Watson monthly.

NHSE colleagues recognised the scale of the challenge we face and were being supportive in helping us to further develop our plans to mitigate the high level of risk in our plans. Additional resources have also been provided to strengthen our programme

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Action management capacity and capability.

The financial outturn for 2017/18 was a deficit of c£47m against a control total of a c£6m deficit.

For 2018/19, a combined control total for the three CCGs of a £26m deficit, a £20m deficit across all six CCGs, remains in place. There is still a significant gap between the CCGs’ plans and the control total that needs to be closed, which would be the focus of the escalation meetings.

NHS England Commissioning Capability Programme The CCGs successfully completed the commissioning capability programme, which as previously reported was a programme of support commissioned by NHSE designed to help challenged CCGs. The programme was tailored to the needs identified by the CCGs and focussed on areas such as governance, finance and strategic planning.

The feedback from the programme facilitators was very positive in terms of how seriously and enthusiastically we engaged with the programme and with them. The actions agreed at the end of the programme would enable us to make further progress on the priority areas we identified during the programme.

MW advised that he had asked for further support to enable the CCG to continue the progress made and NHSE were working on this for us. Buddying support via NHS Clinical Commissioners had already been arranged for Shammy Noor and MW. He was also meeting with the Leadership Academy about a tailored programme of OD support over the coming year.

Urgent Care System Challenges in the urgent care system remain across most of our main providers, despite it being summer. Of the three Staffordshire providers, Heart of England FT was the most challenged, with A&E 4 hours performance at c81% in April, but having dropped to 75% in January. DTOCs were also an issue with Staffordshire residents spending too long in hospital when ready to leave with daily average days lost to DTOCs at 47 in April.

UHNM remained the most challenged trust, not just in Staffordshire but nationally. Senior leaders continue to work together daily with NHSE and NHSI to take the appropriate measures to deliver the sustainable improvements required.

A&E 4 hours performance improved from c69% in December to c80% in April, with the County Hospital regularly exceeded 95% but Royal Stoke remained in the high 70%s. The daily average days lost to DTOCs in April was c69, an increase from 37 in December, but these are now on a downward trend.

MW explained that the actions being taken to improve performance across the Staffordshire system were well documented, with multi-agency discharge events (MADE) at the RSUH and County sites having been helpful in challenging acute and discharge processes and more effectively aligning out of hospital capacity to expedite timely discharge. The daily focus on flow and discharge across all our providers had contributed to improved performance and the reduction in EMS levels. MFFD and Green to Go (G2G) patients at UHNM have not reduced to the levels we have agreed as a system, so this remains an area of focus through our discharge to assess programme.

MW advised that CH was programme director for the urgent care programme for the 3

Item: 05 Enc: 02

Action STP.

Management of Change (MOC) MW announced that the MOC was now finished although it took 5/6 months. There were still 35 vacancies in the structure which had gone out to advert. These vacancies were mainly in admin and commissioning. MW advised that Zara Jones would be leaving the CCG on 6th August 2018.

MW stated that we needed to fill the vacancies and develop an OD plan in order to listen to staff and build some morale. He announced that there was a provisional date of 28th October for an away day for all 6 CCGs.

New Governance Arrangements MW explained that there would be a meeting held in common for all 6 CCGs either on 12th or 19th July to discuss the proposed governance arrangements with a hope to implement a new structure in August/September.

MS referred to the long delays in the hospitals and asked what were the reasons for the delays. MW responded that delayed DTOC were due to NHS, social care etc. All the delays in the north were HS delays, although the south was mixed but mainly social care. MW explained that there was a deficit in community services in the south that needed to be put right. MS stated that a lot of failed discharges were bad for the patients, GPs and primary care where the readmission rate was 90 days. PH asked if it was a hospital issue or a LTC management issue this is an interesting issue. MHo added that something was failing with D2A in Stafford.

GF stated that in Leicester they did D2A in 1990’s and asked why it would not be done now. He added that the work on GPs was remedial care work which was not general practice.

CH responded that D2A was well established in the north of the patch and that the clinical responsibility of D2A lay with the clinical discharger.

PG referred to the Capability and Capacity Programme and asked if PWC had told us anything about the organisation that we did not already know. MW responded that some of the learning materials had some good things on how to do things differently. MW advised that there were some helpful suggestions on how to become a high performance team and how we engage and communicate effectively with members etc.

The Governing Body Meetings in Common NOTED the contents of the report 9.0 Finance Update Report AM gave a brief outline of the financial situation for the CCGs:-

Plan Context NHS England had set the Staffordshire CCGs a combined 2018/19 deficit control total of £20m. The plan submitted delivers this control total position recognising the requirements to achieve a Staffordshire wide QIPP programme of £77.7m and that unmitigated net risk of £19.3m exists within the plan.

The Southern CCGs had a combined control total deficits of £26m. While the collective Staffordshire CCGs’ plans achieve the combined Staffordshire control total, the plans submitted for the Southern CCGs achieve a £2.8m adverse control total variance, i.e. a total deficit of £28.8m. This included a QIPP requirement of £37.1m, 5.42% of

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Action recurrent resource limit (RRL); the plans also highlighted a level of currently unmitigated risk of £11.7m.

Delivery of the requisite deficit control total for the Southern CCGs’ would facilitate access to £26m of Commissioner Support Funding (CSF). This, non-recurrent, nationally allocated support funding would be applied to achieve a break even position in year and, whilst this would not support the improvement in the underlying financial position, it would mean that the cumulative deficit of the CCGs did not increase above the 17/18 outturn level. Failure to achieve the required control total deficit position would mean that the CCGs are unable to access the CSF.

Month 2 Position Cannock, Stafford and South East Staffordshire CCGs have a year to date deficit at Month 2 of £4.8m which is £0.8m better than the planned deficit position agreed with NHS England.

The predominant driver of the better than anticipated position were non-recurrent gains from the previous financial year.

Pressures had emerged within the Acute Care sector (£0.6m) and Prescribing (£1.1m) but this was due to the phasing of the QIPP programme and had been more than offset by the previous year’s brought forward benefits and slippage on CHC investment (£0.3m).

The CCGs were still forecasting to achieve the agreed deficit control totals assuming delivery of the QIPP programme totalling £37.1m.

AM reported that the MOC was more distracting than anticipated and that 2 people had been brought in to supplement delivering the QIPP.

He advised that the Finance and Performance Committee had dedicated most of their last meeting to looking through the QIPP schemes and getting more information and assurance on them. AM added that there needed to be more clinical engagement around the schemes and added that there was an open invitation for all clinicians and executives to attend weekly PDSG meetings.

AM explained that he needed to go back to NHSE in about 2 months’ time to show them where the risks sat.

The Governing Body Meeting in Common RECEIVED and ACKNOWLEDGED the contents of the report

10.0 Quality Report HJ took the report as read and highlighted some specific items from the report.

She referred to the end of report which gave a summary of key issues and demonstrated how the JQC were working together.

Safety concerns were raised regarding the Anticoagulation Service across all providers impacting on primary care. The Joint Quality Committee had asked for an urgent update from the lead commissioner which was presented with a valuable discussion and agreed actions.

HJ also referred to the patient story which was presented to the JQC in June. She

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Action thanked the gentleman for sharing his wife’s experience and advised that the JQC had established regular contact with him in Stoke-on-Trent.

HJ reported that they had revisited progress and continued work on the Francis report in 2008 and that they were maximising what was shared and learned.

HJ reported that a large number of QIAs had been submitted in order to ensure all QIPP schemes had a QIA and thanked everyone who had contributed to that.

HJ advised that they would be piloting a Staffordshire and S-O-T wide JQC and would look at whether it would be taken forward and take the best practice.

GF raised concerns about OOH. HJ advised that OOH had a CQC review and all the team members were involved.

GF stated that anti coag was a problem across the patch and that shared care was a quality, safety and contractual issue. SN added that Mel Mahon was working on anti coag and that there was a clinical director dedicated to it. PH advised that this would be presented to Membership Boards in July. HJ responded and gave assurance that the shared care would be dealt with.

NC referred to the Francis report and asked if there were any more deaths since. HJ confirmed that there was no issue around maternity.

SY mentioned the Jonnie Meek case and explained the problems with the milk feed. HJ added that the child had complications. SY explained that the CCG agreed to get an independent clinician to review the case. An application was made to the Attorney General to have a 2nd inquest put in place and the original case overturned. This was now going to the High Court for a decision. HJ advised that we would not normally discuss this in a public meeting and wanted to make the board aware what we had done and continued a commitment by the former AO.

The Governing Bodies RECEIVED and ACKNOWLEDGED the contents of the report

11.0 Performance Report Colin Fynn introduced himself and reported on the performance report.

He advised that most of the providers across the region had seen an upward trend.

Urgent & Emergency Care • All core providers failed to meet the A&E standard in April. However, Burton will achieve the 95% standard in May. RAPs remain in place across all core providers. • All three CCGs had C.Diff cases in March. In total, across the three CCGs there were 8 reported C.Diff cases. There are mitigating plans in place at HEFT and RWT. All cases are subject to review at CQRM and a root cause analysis. • There were no cases of MRSA. • In April there was one EMSA breach for SES&SP. • UHNM were the only provider to incur a 12 hour trolley breach in April. UHNM had two trolley breaches. This is a significant improvement on Q4 2017/18. There were no breaches reported for our other main Providers. • Given the success of recent MADE events (UHNM) and the frequent daily Executive command and control MADE calls, the West Staffordshire A&E

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Action Delivery Board has agreed that two weeks prior to any Bank holiday MADE should be implemented.

Planned Care • All three CCGs failed the 92% RTT standard in April. SES&SP have failed for the 5th consecutive month, following a period of sustained achievement; this is largely due to an increase in backlog of patients at HEFT. Burton continue to achieve the standard at provider level and for SES&SP/Cannock patients. • Across the three CCGs there were 18 52 week breaches. Combined across the three CCGs, 12 out of the 18 breaches were at UHNM. Commissioners were currently issuing a contract variation to increase scrutiny on 52 week breaches and derive more robust assurances. • Over the past month data quality issues with Medway at UHNM which continue to be a significant contributory factor to the Trusts non-achieving position. UHNM is therefore working with their internal auditors KPMG to undertake a 18 week diagnostic sustainability review with the speciality teams. This piece of work was informing recovery and improvement plans, as well as work on data quality and waiting lists. This would also include in-depth Demand and Capacity work, which would eventually put UHNM in a position to forecast a recovery trajectory. • A Planned Care Board had been established at UHNM which has the remit for the recovery and sustainability of RTT. Commissioners have requested to be included in the membership of the Board rather than duplicate with the Planned Care Operation Group currently held at the CCGs and chaired by UHNM Planned Care AD. If agreed the Planned Care Board will be the forum whereby delivery against the recovery plan will be held to account.

Cancer • Due to a problem with national system closures, data split by CCG and provider is not available at the time of publication • CCG level data suggests a significant deterioration in the overall cancer performance for Cannock. Cannock achieved 3 out of the 8 cancer standards. SaS and SES&SP achieved 6 and 5 of the standards respectively. • Once the data has been published, performance will be reviewed.

Mental Health • All IAPT access and recovery standards have been met for 2017/18. local intelligence suggests continued achievement into M1 • The CCG will continue to monitor against the MH5YFV standards • SES&SP have not achieved the EIP standard in April. This is a quarterly standard and will be monitored. A CPN remains in place with actions targeting data quality and access. The Mental Health commissioner is monitoring achievement via Contract Review Boards.

Kate Millward arrived 1534

MA asked why the front of house streaming had been given to UHNM from Vocare. CH responded that this was a temporary arrangement whilst the action plan was in place and that this would be turned back on 23rd July if we received assurance from the provider.

NC stated that he had counted 46, 3 letter abbreviations which were not in the glossary for the public papers.

SH made a general comment that as things were changing with transformation and 7

Item: 05 Enc: 02

Action working in demand she asked how were these figures being shown and can they be shown in the future where the CCG had intervened. LM responded that we had a data pack and conduct weekly ward rounds. Although it was difficult to see that the intervention had an impact, but soft intelligence showed how the care had improved.

GF asked if there were any mitigating actions on RTT.

MW responded to SH’s question on impact on nursing homes and stated that each care home would have a GP and providers to support the care in the home. MW referred to Bradwell Hall in Newcastle which resulted in 25% reduction in admissions.

LM clarified that the enhanced service was clinically lead and was supported by Membership Boards and the specification message was this was a new way of working.

The Governing Bodies RECEIVED and ACKNOWLEDGED the contents of the report

12.0 Board Assurance Framework SY advised that there were a total of 11 risks on the Board Assurance Framework.

5 Extreme 6 High

SY advised that there was concern raised at the Audit Committee meeting in May. The Governing Body needed to show more concern on the risks and on how we did business. As Governing Body members you needed to be sighted on the risks of the CCGs.

SY reported that there was a draft Risk Management Strategy which was going to be presented to EMT in July and would then come back to Governing Body later.

PH stated that we did touch on risks elsewhere in the agenda, not just in the BAF section.

GF referred to the risk on urgent care and stated that he was not reassured and that the risk should not be reduced. There should be a plan in place. CH responded that there was a plan in place which sat as part of the STP programme and was about transformation of urgent care. ACTION: CH to circulate the plan to GB members. CH

AM referred to FPC risk and stated that we were going to miss the financial targets and the Governing Body should be coming back with a plan as to what we were going to do about it. This is where the Governing Body would be assured and not reassured.

ACTION: Chairs and SY coordinate how to make the BAF dynamic discussions. SY / Chairs The Governing Bodies RECEIVED and ACKNOWLEDGED the contents of the report

13.0 Safeguarding Children Supervision Policy HJ explained that this document defined the Safeguarding Children Supervision Policy for Cannock Chase, East Staffordshire, South East Staffordshire & Seisdon Peninsula, Stafford & Surrounds Clinical Commissioning Groups and was being presented for formal ratification from the Governing Body.

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Action AHe asked why it was presented as a new policy now. HJ responded that the Safeguarding Nurse felt that there was a gap and the CCGs needed this.

GF confirmed that an EIA has been undertaken.

The Governing Body Meetings in Common RATIFIED the Safeguarding Supervision Policy

14.0 Moss Grove Practice, Kinver – SES-SP CCG Governing Body LM gave a verbal update following the decision made to the Kinver practice in May.

She confirmed that the decision supported the transfer to Dudley CCG with two caveats 1. cumulative deficits were transferred to Dudley and 2. the control total adjusted.

Trish Thompson, NHSE understood the view and stated that the national and regional view was that that this was a SES-SP CCG debt and therefore placed the matter back to the CCG.

MW advised that the Finance Director from Dudley had called him to say that Dudley were going to submit an application tomorrow. If we were to support this, we would need to put in an application tomorrow.

LM advised that she had asked for a joint communications plan to be produced for practices. SN added that the SES-SP Governing Body was quite clear that it was about the quality of our patients. If Dudley were willing to ensure that the rest of our CCG patients would not come under hardship, they needed to do so by close of play tomorrow.

DR arrived 16:03

PH agreed that there would need to be a joint communications plan.

The Governing Bodies NOTED the current situation

15.0 IFR Process PH added an additional item to the agenda on the IFR Process in that the chairs of the CCG had the urgent authority to take the decision on the IFR process and wished to make the Governing Body aware that this decision needed to be made. Paul Winter explained that the IFR contract needed an urgent decision and asked the Chairs to use their emergency powers. On 19th June all 6 Chairs gave assent within 24 hours and stated that the Governing Body were being asked to ratify the decision.

PG advised that he chaired the IFR process and asked for the clinicians to agree.

CH added that the IFR team would be a single team going forward and that there were 50 cases that had not been actioned and we needed to get these actioned quickly.

The Governing Bodies RATIFIED the Chairs’ action on the IFR Process.

16.0 Stafford and Surrounds Membership Report PH took the report as read and highlighted the key issues discussed at the meeting on

6 March 2018:- 9

Item: 05 Enc: 02

Action • Locality Development Programme • Integrated Urgent Care • PMS Reinvestment • Draft Primary Care Committee Audit Report • Governance Arrangements and MOU • Amendments to Stafford and Surrounds Consultation • Constitution • IM&T Update • Workforce Update • APG Summary Report

The Governing Bodies RECEIVED and ACKNOWLEDGED the contents of the report

17.0 Cannock Chase Membership Report MH took the report as read and highlighted the key issues discussed at the meetings on 13 March 2018

• Integrated Urgent Care Centre • Membership Agreement 2018/19 • Cannock Membership Agreements

The Governing Bodies RECEIVED and ACKNOWLEDGED the contents of the report

18.0 Joint Tamworth & Lichfield Locality Report SN take as read and highlighted the key issues discussed at the meeting on 13 March and 10 April 2018: • Integrated Urgent Care Centre • PMS Reinvestment • Locality Board TORs • Micro-suction at Community Hospitals • Meds Optimisation Update

• Alzheimer’s Presentation • Rheumatology Team from BHFT • Clinical Practice Research Datalink • Clinical leadership

The Governing Bodies RECEIVED and ACKNOWLEDGED the contents of the report

19.0 Seisdon Peninsula Locality Report SN highlighted that there was one issue that required to be escalated to the Governing Body:-

Communication between SSOTP and practices in Seisdon regarding how service change was being implemented and how this was to be accessed with reference to the Retinopathy Screening. ACTION: CP agreed to pick this up with Jennie CP Collier and feedback to SJ outside of the meeting.

The Governing Bodies RECEIVED and ACKNOWLEDGED the contents of the report

20.0 Committee Assurance Reports Communications and Engagement Committee

SH stated that the Joint Communications & Engagement and Task and Finish Group 10

Item: 05 Enc: 02

Action discussed public engagement from the STP and that it was noted that there had not been suitable engagement with clinicians and GB members. She advised that the planned public engagement July 2018 would not now go ahead. Although she now felt more assured.

The 360 Degree survey was raised that highlighted a number issues and concerns and a question asked how was this being taken forward in the CCG. SH advised that it had been to the C&E committee and an action plan would be developed to come to a Governing Body in future. SY agreed that this would be brought back to Governing Body.

The Governing Bodies RECEIVED and ACKNOWLEDGED the contents of the report

21.0 Together We’re Better Update – June 2018 The Governing Body Meetings in Common NOTED the STP Update which had been distributed to Membership Boards and Governing Body Members.

PH stated that we were going to ask Simon Whitehouse to come to our governance meeting. SY added that we were trying to close that loop and that the decisions made by the STP would be following our governance processes. SY advised that Anna Collins would have a link role with the STP to ensure that everything went to the right committees at the right time.

HJ added that Anna Collins would need to see what the execs were already involved in with the STP.

22.0 Any Other Business There being no further business, the Chair closed the meeting at 16:23

23.0 Questions from the Public There were no questions from the public.

24.0 Date and time of next meeting in Public TBC

11

Item: 06 Enc: 03

Cannock Chase, South East Staffordshire and Seisdon Peninsula and Stafford and Surrounds Clinical Commissioning Groups Governing Body Meeting in Common

LIVE PUBLIC ACTION LIST

Outcome/update MEETING Responsible AGENDA ITEM REFERENCE Action DUE DATE (Completed Actions remain on the Action List for the following meeting DATE Officer and are then removed to the 'Completed' Worksheet) 21/06/2018 Update: There were 19 incidents categorised as harm to MA referred to the 19 patient safety incidents reported for WMAS and asked if there was a patients. The top trend for harm relates to harm occuring during the 22/03/2018 Quality Report 9 pattern to what harm was caused. ACTION: HJ confirmed that she would report with more 28/06/2018 HJ detail on patient safety incidents at the next meeting movement of patient. WMAS are working with the Commissioner to ensure actions are in place to address this. 22/02/2018 AOB - OD Session on GP Contracts 19 GH to arrange with Gulshan Kaul a future OD session on GP Contracts (GMS/PMS etc.) Ongoing GH Ongoing Update: AM & MW reviewing CCGs runing costs with National Audit 22/02/2018 Finance Update 8 AM agreed to share the an analysis of the CCGs running costs over the past few years 28/06/2018 AM office on 2/7/18 Update: Meeting scheduled 28/6/2018 has been postponed. SW has It was agreed that Simon Whitehouse be invited to an OD session to make a presentation to the 22/02/2018 Finance Update 8 Ongoing SY/GH been invited to the Governing Body Meetings in common for the six Governing Bodies on the STP. CCGs. CB to provide a presentation to a future Governing Body meeting on the work undertaken to 28/09/2017 2016/17 Annual Assessments 15 Ongoing AM/CB AM/CB will bring this back to a future meeting date on CHC. 22.02.18:

X:\CCG\Cannock Staffs and Surrounds\Corporate\Governance\Mtgs - Leg Require\03 Jt GB\Meetings in Common\2018-19\07 - 25 October 2018 - PUBLIC\PUBLIC\Enc 03 Draft JOINT CCG PUBLIC Actions List 22 03 18 1 of 1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 04

Report to: Governing Body Meetings in Common in PUBLIC

Title: Accountable Officer’s Report

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Marcus Warnes, Accountable Officer N/A Marcus Warnes, Accountable Officer

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme):

Action Required (select): Decision Discussion For Assurance / For Information 

Purpose of the Paper (Key Points + Executive Summary):

This report provides an update to the governing bodies around the current environment that the CCGs are operating in. The report highlights

• The first 6 months financial performance including QIPP delivery • The appointment of a Turnaround Director • A&E performance • An update on the NHS Delivery Unit System Diagnostic • Update on the CQC Local System Review programme • Progress on the development of the CCGs’ revised governance arrangements

The Governing Bodies are requested to: • Note the contents of the report.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register):

Implications: Legal and/or Risk N/A CQC N/A Patient Safety N/A Patient Engagement N/A Financial N/A

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Sustainability N/A Workforce / Training N/A

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices /  Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Bodies are asked to:

Note the content of the report

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

1.0 Financial and QIPP Position for 2018/19

1.1 At month 6, Cannock Chase, Stafford and Surrounds and South East Staffordshire and Seisdon Peninsular CCGs have a year to date deficit of £16.6m which is £3.2m worse than the planned position agreed with NHSE. The CCGs are forecasting an under delivery (mitigation-adjusted) of their control totals by £1.1m. Further details are contained within the Finance Report.

1.2 At Month 6 QIPP delivery forecast for the three CCGs is an under-delivery of £885k against a YTD plan of £6.9m.

1.3 As reported in September the CCGs remain in financial escalation with NHS England, and as recommended by NHSE, the CCGs have appointed an interim Turnaround Director, Wendy Farrington Chad, who commenced in post on 18th September 2018.

1.4 Alistair and I attended a financial escalation meeting with NHSE’s Regional Director on 4th October 2018. NHSE commissioned Deloitte to review the CCGs’ financial position and the drivers of the deficit, and the findings and recommendations informed the escalation meeting. The recommendations of the review are being used to support the CCGs fix and deliver this year’s plan and support development of a medium term financial plan to return to balance over the next few years.

2.0 A&E Performance

2.1 Performance across the urgent care system has again shown some improvement. At Month 5 (Aug 18) all three major local Trusts, UHNM, UHDB and RWT achieved in excess of 90% against the 95% standard. Detailed performance information is reported later in the agenda.

2.2 The CCGs continue to work with partners to manage demand and to ensure that sufficient bed and home based capacity is in place to facilitate timely discharge.

3.0 Staffordshire and Stoke-on-Trent Sustainability and Transformation Partnership (STP)

3.1 As reported last month, Staffordshire and Stoke-on-Trent is the subject of a joint diagnostic review being undertaken by the NHS Delivery Unit. The Delivery Unit includes both NHSE and NHS Improvement and is latest diagnostic of the Staffordshire system.

3.2 Staffordshire and Stoke-on-Trent are only the second system nationally to benefit from this intervention, which will include the diagnostic and a 12 week programme of supported implementation.

3.3 A series of workshops have been held to validate the findings of the diagnostic, the latest being held with the Health and Care Transformation Board on 20th September.

3.4 Work is progressing to implement the STP plan with the creation of integrated care teams to improve the quality of community care provided and avoid hospital admissions for the frail elderly being one key initiative.

3.5 Phase 1 of a Frailty Hub model commenced in Tamworth/Lichfield on 11th September 2018. Sir Neil McKay and Simon Worthington attended the Hub, providing positive feedback on development to date.

3 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

3.6 Engagement has been undertaken with each of the South Staffordshire Membership Boards and agreement reached on a localised model. Clinical Leads are working with the CCG Locality Team on the development of implementation plans.

4.0 CQC Local System Review

4.1 A further round of local system reviews have been announced. The Staffordshire system will be reviewed in October and Stoke-on-Trent will be subject to a review of progress in November. Work is underway with partners to prepare for both reviews.

4.2 The CQC intend to visit the Lichfield Frailty Hub on 23rd October 2018.

5.0 New Governance Arrangements

5.1 The Joint Strategic Commissioning Committee met for the first time on 27th September. Paddy Hannigan was elected as Chair of the meeting. Initial discussions focussed on the scheme of delegation and Terms of Reference along with areas of joint commissioning with the local authorities.

5.2 Governing body members are reminded that the key purpose of this Committee is to make strategic commissioning decisions across all six CCGs where it makes sense to do so and is a key committee to the effectiveness of the CCGs.

5.3 The establishment of Divisional Committees was discussed by Governing Body members for the 6 CCGs, at the extra-ordinary meeting in common, on 19th July 2018. The terms of reference for the South East and South West Divisional Committee have been shared for comment. The first meetings of the Committees are to be held on 24th and 31st October respectively.

6.0 Pre Consultation Business Case – The Future of Local Health Services

6.1 The pre-consultation business case (PCBC) relating to the future of health services in northern Staffordshire was presented to NHS England assurance panel on 17th August 2018 following which further recommendations were made.

6.2 A further version was approved by the North Staffordshire and Stoke on Trent Governing Bodies at an extraordinary meeting held on 18th September 2018. This final version was submitted to NHSE on 21st September 2018 and will be considered at a second regional review panel in October 2018.

6.3 Subject to approval by NHSE, the proposal will then ultimately go to the National Investment Committee in November 2018.

6.4 The Consultation Institute continues to work with the CCGs to quality assure the consultation process to ensure compliance with our legal duties and best practice.

6.5 The CCGs still expect that the consultation process will be concluded before the period of “Purdah” commencing in mid-March 2019, prior to local elections in May 2019.

7.0 Recommendations

7.1 The governing bodies are requested to note the contents of the report.

4 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 04

Report to: Governing Body Meetings in Common in PUBLIC

Title: Finance Report Month 6

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Alistair Mulvey, Chief Finance Officer Y David Skelton, Financial Controller

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme): N/A

Action Required (select): Decision Discussion For Assurance / For Information 

Purpose of the Paper (Key Points + Executive Summary):

To present to members the financial performance at Month 6 (End of September 2018).

Plan Context Senior members of the Executive Management Team and NHS England have been involved in discussions regarding risk associated with delivering the control totals. Following the recent conclusion of an audit by Deloitte's commissioned by NHS England an overspend of £34.2m has been agreed against the Control Totals for 2018/19. This results in a Staffordshire wide performance of £54.2m against the planned control total with a net risk position of £18m mainly relating to UHNM, Local Authority and Winter Pressures. Cannock, Stafford and South East Staffordshire CCGs have combined control total deficits of £26m which remain unchanged. While the collective Staffordshire CCGs’ plans achieve the combined Staffordshire control total, the plans submitted for the Southern CCGs achieve a £2.8m adverse control total variance, i.e. a total deficit of £28.8m.This includes a QIPP requirement of £37.1m, 5.42% of recurrent resource limit (RRL); the plans also highlighted a level of currently unmitigated risk of £11.7m. Delivery of the requisite deficit control total for the Southern CCGs’ will facilitate access to £26m of Commissioner Support Funding (CSF). This, non-recurrent, nationally allocated support funding will be applied to achieve a break even position in year and, whilst this will not support the improvement in the underlying financial position, it will mean that the cumulative deficit of the CCGs does not increase above the 17/18 outturn level. Failure to achieve the required control total deficit position will mean that the CCGs are unable to access the CSF.

Month 6 Position Cannock, Stafford and South East Staffordshire CCGs have a year to date deficit at Month 6 of £16.8m which is £3.2m worse than the planned Control Total position agreed with NHS England.

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Predominant drivers of that pressure is over performance against the University Hospitals (historic Heart of England activity), Ambulance Service and the Community element of the Midlands Partnership Foundation Trust offset by under performance within Continuing Healthcare.

The CCGs are forecasting to under deliver their control totals for the year by £1.1m.The "Do nothing" forecast results in a £17.2m variance from plan which is then mitigated down to the £1.1m with the inclusion of £9.1m QIPP, £2.3m UHNM fines and penalties, £3m contingency and £1.3m MPFT Community challenges.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register):

Implications: Legal and/or Risk Failure of the CCG to achieve its financial duty. CQC N/A Patient Safety N/A Patient Engagement N/A Must hit the control total and demonstrate that the CCG is sustainable over Financial the longer term. Sustainability See above Workforce / Training N/A

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices /  Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

The Governing Bodies are asked to: Note the content of the report and discuss accordingly

3 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

1.0 Financial and QIPP Position for 2018/19

1.1 At month 6, Cannock Chase, Stafford and Surrounds and South East Staffordshire and Seisdon Peninsular CCGs have a year to date deficit of £16.6m which is £3.2m worse than the planned position agreed with NHSE. The CCGs are forecasting an under delivery (mitigation-adjusted) of their control totals by £1.1m. Further details are contained within the Finance Report.

1.2 At Month 6 QIPP delivery forecast for the three CCGs is an under-delivery of £885k against a YTD plan of £6.9m.

1.3 As reported in September the CCGs remain in financial escalation with NHS England, and as recommended by NHSE, the CCGs have appointed an interim Turnaround Director, Wendy Farrington Chad, who commenced in post on 18th September 2018.

1.4 Alistair and I attended a financial escalation meeting with NHSE’s Regional Director on 4th October 2018. NHSE commissioned Deloitte to review the CCGs’ financial position and the drivers of the deficit, and the findings and recommendations informed the escalation meeting. The recommendations of the review are being used to support the CCGs fix and deliver this year’s plan and support development of a medium term financial plan to return to balance over the next few years.

2.0 A&E Performance

2.1 Performance across the urgent care system has again shown some improvement. At Month 5 (Aug 18) all three major local Trusts, UHNM, UHDB and RWT achieved in excess of 90% against the 95% standard. Detailed performance information is reported later in the agenda.

2.2 The CCGs continue to work with partners to manage demand and to ensure that sufficient bed and home based capacity is in place to facilitate timely discharge.

3.0 Staffordshire and Stoke-on-Trent Sustainability and Transformation Partnership (STP)

3.1 As reported last month, Staffordshire and Stoke-on-Trent is the subject of a joint diagnostic review being undertaken by the NHS Delivery Unit. The Delivery Unit includes both NHSE and NHS Improvement and is latest diagnostic of the Staffordshire system.

3.2 Staffordshire and Stoke-on-Trent are only the second system nationally to benefit from this intervention, which will include the diagnostic and a 12 week programme of supported implementation.

3.3 A series of workshops have been held to validate the findings of the diagnostic, the latest being held with the Health and Care Transformation Board on 20th September.

3.4 Work is progressing to implement the STP plan with the creation of integrated care teams to improve the quality of community care provided and avoid hospital admissions for the frail elderly being one key initiative.

3.5 Phase 1 of a Frailty Hub model commenced in Tamworth/Lichfield on 11th September 2018. Sir Neil McKay and Simon Worthington attended the Hub, providing positive feedback on development to date.

4 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

3.6 Engagement has been undertaken with each of the South Staffordshire Membership Boards and agreement reached on a localised model. Clinical Leads are working with the CCG Locality Team on the development of implementation plans.

4.0 CQC Local System Review

4.1 A further round of local system reviews have been announced. The Staffordshire system will be reviewed in October and Stoke-on-Trent will be subject to a review of progress in November. Work is underway with partners to prepare for both reviews.

4.2 The CQC intend to visit the Lichfield Frailty Hub on 23rd October 2018.

5.0 New Governance Arrangements

5.1 The Joint Strategic Commissioning Committee met (in shadow form) for the first time on 27th September. Paddy Hannigan was elected as Chair of the meeting. Initial discussions focussed on the scheme of delegation and Terms of Reference along with areas of joint commissioning with the local authorities.

5.2 Governing body members are reminded that the key purpose of this Committee is to make strategic commissioning decisions across all six CCGs where it makes sense to do so and is a key committee to the effectiveness of the CCGs.

5.3 The establishment of Divisional Committees was discussed by Governing Body members for the 6 CCGs, at the extra-ordinary meeting in common, on 19th July 2018. The terms of reference for the South East and South West Divisional Committee have been shared for comment. The first meetings of the Committees are to be held on 24th and 31st October respectively.

6.0 Pre Consultation Business Case – The Future of Local Health Services

6.1 The pre-consultation business case (PCBC) relating to the future of health services in northern Staffordshire was presented to NHS England assurance panel on 17th August 2018 following which further recommendations were made.

6.2 A further version was approved by the North Staffordshire and Stoke on Trent Governing Bodies at an extraordinary meeting held on 18th September 2018. This final version was submitted to NHSE on 21st September 2018 and will be considered at a second regional review panel in October 2018.

6.3 Subject to approval by NHSE, the proposal will then ultimately go to the National Investment Committee in November 2018.

6.4 The Consultation Institute continues to work with the CCGs to quality assure the consultation process to ensure compliance with our legal duties and best practice.

6.5 The CCGs still expect that the consultation process will be concluded before the period of “Purdah” commencing in mid-March 2019, prior to local elections in May 2019.

7.0 Recommendations

7.1 The governing bodies are requested to note the contents of the report.

5

Cannock Chase Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group

Cannock Chase CCG, Stafford and Surrounds CCG and South East Staffordshire and Seisdon Peninsula CCG

Report To: Governing Bodies meeting in common Report From: Director of Finance Report Author: David Skelton, Financial Controller Title: Finance Report Month 6 (1st September 2018 to 30th September 2018)

1.0 Introduction

1.1 The purpose of this report is to inform Governing Body Members of Cannock Chase CCG, Stafford and Surrounds CCG and South East Staffordshire and Seisdon Pensinula CCG of their financial position as at the end of Month 6 2017/18 within the wider context of the six Staffordshire CCGs.

2.0 Financial Position

2.1 Senior members of the Executive Management Team and NHS England have been involved in discussions regarding risk associated with delivering the control totals. Following the recent conclusion of an audit by Deloitte's commissioned by NHS England an overspend of £34.2m has been agreed against the Control Totals for 2018/19. This results in a Staffordshire wide performance of £54.2m against the planned control total with a net risk position of £18m mainly relating to UHNM, Local Authority and Winter Pressures. 2.2 Cannock, Stafford and South East Staffordshire CCGs have combined control total deficits of £26m which remain unchanged. While the collective Staffordshire CCGs’ plans achieve the combined Staffordshire control total, the plans submitted for the Southern CCGs achieve a £2.8m adverse control total variance, i.e. a total deficit of £28.8m.This includes a QIPP requirement of £37.1m, 5.42% of recurrent resource limit (RRL); the plans also highlighted a level of currently unmitigated risk of £11.7m. 2.3 Delivery of the requisite deficit control total for the Southern CCGs’ will facilitate access to £26m of Commissioner Support Funding (CSF). This, non-recurrent, nationally allocated support funding will be applied to achieve a break even position in year and, whilst this will not support the improvement in the underlying financial position, it will mean that the cumulative deficit of the CCGs does not increase above the 17/18 outturn level. Failure to achieve the required control total deficit position will mean that the CCGs are unable to access the CSF. 2.4 Cannock, Stafford and South East Staffordshire CCGs have a year to date deficit at Month 6 of £16.8m which is £3.2m worse than the planned deficit position agreed with NHS England. The CCGs are forecasting to under deliver their control totals for the year by £1.1m. The "Do

Page | 1 of 12

nothing" forecast results in a £17.2m variance which is then mitigated down to £1.1m with the inclusion of £9.1m QIPP, £2.3m UHNM fines and penalties, £3m contingency and £1.3m MPFT Community challenges. 3.0 Financial position to Month 6

3.1 Income and expenditure by services commissioned is shown in Table 1 with the detailed position provided in the Appendices.

Table 1 - Income and Expenditure by Service – Year to Date

Year to Date CC SaS SES&SP South Group

YTD Budget YTD Variance YTD Budget YTD Variance YTD Budget YTD Variance YTD Budget YTD Variance Month 6 (September 18)

£,000 £,000 £,000 £,000 £,000 £,000 £,000 £,000 Revenue Resource Allocation -96,529 0 -103,896 0 -146,951 0 -347,377 0

Expenditure Acute 50,068 148 53,793 335 77,140 2,853 181,001 3,336 Mental Health 8,140 154 9,815 446 11,679 296 29,635 896 Community 9,443 -62 9,664 1,032 12,726 142 31,833 1,112 Prescribing 11,495 144 12,274 255 16,463 133 40,233 533 Primary Care Other 946 -77 1,420 -194 1,487 -58 3,853 -329 Primary Care Co-Commissioning 8,880 -8 10,116 -24 13,571 -11 32,568 -43 Cont Care & FNC 10,583 -525 10,763 -579 11,212 -440 32,558 -1,545 Other 965 -237 2,159 -477 1,710 -442 4,835 -1,156 Sub-total 100,521 -463 110,005 794 145,990 2,472 356,516 2,802

Corporate/Running Costs 1,203 148 1,393 240 1,816 25 4,412 413

Total Expenditure 101,723 -316 111,398 1,034 147,807 2,496 360,928 3,215 Total In-Year Surplus / Deficit 5,194 -316 7,502 1,034 855 2,496 13,552 3,215

3.2 The year to date position is a deficit of £3.2m against the planned position agreed with NHS England (Cannock is underspent by £0.3m, Stafford is overspent by £0.9m and South East Staffs is overspent by £3.2m) which translates into an overall £16.8 overspend against the total allocation received 3.3 The acute portfolio is overspent by £3.3m. The data from providers underpinning this information is based on patient activity between April and August. There are emergent pressures at University Hospitals Birmingham and West Midlands Ambulance partially offset by reduced patient activity at Burton Hospital. In year QIPP under delivery against the Acute portfolio is also driving part of the YTD over spend. 3.4 Prescribing has an over spend of £0.5m partially relating to the phasing of the QIPP schemes which are expected to deliver later in the year. Prescribing Monitoring data for month 4 is now available and the QIPP delivery for months 1 to 4 has been used as a proxy for month 5 and 6 to estimate the Year to Date position. 3.5 CHC at month 6 is under spent by £1.5m against budget, partially caused by the profile of the QIPP programme being phased from Month 4 whereas the savings have been delivered from month 1 and also due to slippage on investment in the assessment and support service.

Page | 2 of 12

Table 2 - Income and Expenditure by Service – Forecast

Forecast Outturn CC SaS SES&SP South Group

Budget Variance Budget Variance Budget Variance Budget Variance Month 6 (September 18) £,000 £,000 £,000 £,000 £,000 £,000 £,000 £,000 Revenue Resource Allocation -193,331 0 -207,803 0 -292,276 0 -693,410 0

Expenditure Acute 99,516 -2,479 107,534 -3,198 152,228 4,027 359,278 -1,650 Mental Health 16,353 313 19,978 542 23,417 472 59,747 1,327 Community 17,961 502 18,507 1,179 23,323 847 59,792 2,528 Prescribing 23,031 282 24,440 652 32,900 291 80,372 1,225 Primary Care Other 2,425 -110 2,991 -192 4,266 -3 9,681 -305 Primary Care Co-Commissioning 17,717 109 20,293 5 27,061 54 65,071 168 Cont Care & FNC 21,167 -525 21,436 -579 22,425 -440 65,028 -1,545 Other 3,145 -419 4,845 -353 4,732 -622 12,722 -1,394 Sub-total 201,315 -2,328 220,023 -1,944 290,352 4,626 711,690 354

Corporate/Running Costs 2,404 200 2,784 365 3,635 227 8,823 792

Total Expenditure 203,719 -2,128 222,807 -1,579 293,987 4,853 720,513 1,146 Total In-Year Surplus / Deficit 10,388 -2,128 15,004 -1,579 1,711 4,853 27,103 1,146 3.6 The CCGs are forecasting an in year deficit of £28.2m which is £1.1m worse than the agreed control totals. 3.7 The Acute, Mental Health & Community forecast positions are based on 5 months SLAM data which has been extrapolated to month 12 therefore this position remains volatile 3.8 The Acute position above assumes £13.6m QIPP delivery, of which £4.5m is assumed to already be reflected in extrapolated provider SLAMs, and, therefore, a gross additional bottom line QIPP delivery has been built into the acute position of £9.1m which is driving the move from a YTD overspend to a forecast underspend of £1.6m 3.9 The Mental Health overspend is mainly as a result of emergent pressures on S117 cases whereby Staffs CC have highlighted a number of cases that should have CCG contribution, these will be assessed and validated by the CSU CHC team over the coming months. 3.10 The Community over spend forecast of £2.5m is driven by a £0.5m over spend on the MPFT Community contract which is a £0.4m improvement on last month and a number of challenges have been raised on this activity and quality of the data received. £0.8m relates to a new block contract with Hyde Lea Nursing home for D2A beds, £0.7m relates to emerging pressures on spot purchase intermediate care beds and £0.2m relates to over performance on the Health Harmonie contract. 3.11 Primary Care is showing an overall under spend positon predominately relating to LES payments and Primary Care Co-Commissioning is has a small forecast overspend which is recognition of a pressure on the budget relating to GP Indemnity costs. 3.12 Prescribing has a forecast overspend of £1.2m which is based on the current run forecast using the PMD data and assumes no further QIPP benefit in addition to that already forecast forward within the run rate. 3.13 CHC is forecast to under spend by £1.5m; this is against a YTD under spend position of the same value which is currently being investigated. A deep dive into the data and processes of CHC is in progress to validate the current financial position. This will be concluded by the end of October.

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3.14 The table below highlights for the committee the position of the CCGs from a “do nothing” scenario based on current run rates and assumptions that have been included in as part of the forecast outturn position:

CC SAS SES Group "Do Nothing" forecast position - variance to 1,695 4,592 10,838 17,125 control total Adverse variance to control totals QIPP bottom line benefit to come (2,365) (2,716) (4,056) (9,137) Known identified schemes UHNM fines and penalties (507) (1,726) (44) (2,277) MPFT Community challenges (110) (572) (592) (1,274) Contingency (871) (898) (1,318) (3,087) Other off ledger mitigations/risks 29 (258) 26 (203) Revised variance to control total (2,128) (1,579) 4,853 1,146 3.15 The CCGs corporate running costs are monitored separately within the Revenue Resource Limit. The CCGs are required to run the organisation within its running cost allowance. The CCGs have a savings target of £1.5m which they are currently forecast to under deliver against by £0.7m. The 2018/19 pay award has now been fully accounted for within the forecast position and has caused a cost pressure of £0.175m due to the shortfall in allocations received from NHS England. 3.16 The underspend on pay is reflective of the vacancies that the CCGs have been carrying to the end of September 2018. These vacant posts have now begun to be filled and therefore the rate of underspend is expected to slow down. The overspend on Non-Pay is reflective of the under delivery of the running costs QIPP. 3.17 It has been assumed in the Running Costs that costs for staff excluding Locality teams, Non- Executive Directors and Clinical Leads will be allocated across all six Staffordshire CCGs on the basis of their individual running costs allocations.

Table 3 - Running Costs

Forecast out turn CC SaS SES&SP Group Corporate Running Costs Budget Variance Budget Variance Budget Variance Budget Variance Acute £,000 £,000 £,000 £,000 £,000 £,000 £,000 £,000 Pay 1,335 -35 1,571 -60 2,317 -235 5,224 -329 Non-Pay 289 240 318 422 130 468 737 1,130 CSU 780 -5 895 3 1,187 -6 2,863 -8 Total Corporate Running Costs 2,404 200 2,784 365 3,635 227 8,823 792

4.0 Revenue Resource Limit 4.1 The Revenue Resource Limit at Month 6 is £536.1m (Cannock is £141.6m, Stafford £154.1m and South East Staffs is £240.4m). 4.2 There has been an initial non-recurrent deduction of £157.3m from the opening allocation (Cannock £51.7m, Stafford £53.7m and South East Staffs £51.9m). This is the return of the previous years’ deficits. 4.3 In Month 6 a number of non-recurrent allocations were received, principally for Urgent and Emergency Care (£0.4m) and Medicines Optimisation in Care Homes (£0.2m).All of the allocations received are anticipated to be fully utilised and will therefore not impact the bottom line financial position.

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Table 4 - Revenue Resource Limit

CC SaS SES&SP Group Revenue Resource Limit Non- Total Non- Total Non- Total Non- Total Recurrent Recurrent Resource Recurrent Recurrent Resource Recurrent Recurrent Resource Recurrent Recurrent Resource Month Month 6 (September 18) Confirmed £000 £000 £000 £000 £000 £000 £000 £000 £000 £000 £000 £000 Return of Surplus / (Deficit) -51,692 -51,692 -53,704 -53,704 -51,884 -51,884 0 -157,280 -157,280 Initial CCG Programme Allocation 189,466 189,466 197,236 197,236 286,652 286,652 673,354 0 673,354 Initial CCG Running Cost Allocation 2,857 2,857 3,165 3 3,168 4,713 4,713 10,735 3 10,738 Allocations to M5 304 491 795 806 6,080 6,886 34 862 896 1,144 7,433 8,577 MOCH funding Y1 Q1 - 3 M06 - 213 213 ------213 213 2018 GP OOH Services Funding Allocation M06 - - - - 10 10 - 5 5 - 15 15 Agreed UEC Allocations - 2018/19 - N Brown M06 - - - - 421 421 - - - - 421 421 Elective Care - Elective Care Transformation M06 Funding for STP - Neil Brown - - - - 82 82 - - - - 82 82 Safeguarding Funding M06 ------10 - - 10 Total Month 6 192,627 -50,988 141,639 201,207 -47,108 154,099 291,399 -51,017 240,392 685,233 -149,113 536,130

5.0 Contracting Position at Month 6

5.1 The Individual CCG performance against NHS Providers can be found in Appendices 1, 2 and 3. Acute Portfolio 5.2 The Acute portfolio is showing an under spend in the forecast position of £1.6m, however, within the “Other Acute” section an assumption of gross additional bottom line QIPP delivery has been included at a value of £9.1m (this is in addition to the £4.5m QIPP already reflected in the extrapolated YTD QIPPs, reflecting an overall £13.6m acute QIPP forecast). 5.3 The CCGs have access to 5 months data & therefore the position remains volatile at this time. 5.4 UHB now includes the HEFT activity and has seen an increase in non-elective activity which is driving the forecast overspend, this is being queried with the Provider. This rise in activity is being witnessed across the whole Provider footprint and not just within South Staffordshire. 5.5 WMAS is currently showing a £1.1m forecast overspend with the majority of this (£0.9m) being in the SES patch. The CCG plan was based on WMAS’s own modelling and is being queried through the contractual route. 5.6 Dudley has seen an increase in activity based on the month 5 data which is being queried by the BI team. 5.7 University Hospitals of Burton & Derby FT are showing the largest under which is in line with the providers view of the position 5.8 RWT includes a £0.9m prior year gain against the closure of the 17/18 contractual position which is offsetting an in year overspend of £0.7m 5.9 A number of challenges against UHNM (£0.7m) and fines and penalties (£2.3m) have been included to mitigate the overspend. 5.10 Walsall, SATH, Birmingham Children’s and Rowley indicating an underspend position at this stage. Mental Health Portfolio

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5.11 The Mental Health contract portfolio is showing an over spend of £1.3m. All the QIPP delivery is assumed to be coming through the YTD actuals and, therefore, no bottom line additional QIPP delivery has been assumed. 5.12 The non-block elements of the SSSFT contract for PICU activity are showing an under spend of £0.2m, as these are low volume, high cost cases this position remains volatile. This position has remained stable for the last 2 months. 5.13 Non NHS is currently showing a forecast overspend of £1.3m. £0.1m of this relates to emerging cost pressures around the TCP (Transforming Care Programme) LD work stream. These are extremely complex patients with learning difficulties and as the programme progresses it is becoming more challenging to identify appropriate providers able to meet their needs. £0.4m relates to S117 cases raised by Staffs CC as requiring health contribution, these are being assessed by the CSU CHC team in the coming months to verify these costs. £0.3m relates to emerging pressures in OOA MH placements and remaining £0.6m relates to under delivery of LD QIPP. Community Portfolio 5.14 The community portfolio is showing an out turn position of a £2.5m over spend. 5.15 The £0.5m pressure on the MPFT position has improved since last month by £0.4m. Challenges for quarter 1 have been submitted to the Trust for £130k and we are awaiting a formal response from the provider. 5.16 Within Other Community £0.8m relates to a new block contract with Hyde Lea Nursing home for D2A beds, there is an additional £0.7m emerging pressure on spot purchase intermediate care beds which commissioners are currently working through negotiating into an additional block contract and £0.2m relates to over performance on the Health Harmonie contract offset by smaller underspends

6.0 Use of Reserves

6.1 The NHS England planning rules require the CCGs to include a 0.5% Contingency Reserve within their plans which are identified in Table 5. These remain fully uncommitted

Table 5 - Reserves

Balance Group Committed Remaining Reserves Annual Budget to forecast Reserves £000's £000's £000's 0.5% Contingency 3,087 0 -3,087 3,087 0 -3,087

7.0 Recommendations

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7.1 The Governing Bodies are asked to note that:

• Senior members of the Executive Management Team and NHS England have been involved in discussions regarding the risk associated with delivering the control totals. • Following the conclusion of the audit by Deloitte’s commissioned by NHS England an overspend of £34.2m has been agreed against the Control Totals for 2018/19 across all six Staffordshire CCGs. • This assumes delivery of the QIPP programme of £37.1m but also identifies a level of unmitigated risk totalling £11.7m • That, if the CCGs achieve their originally agreed control totals, they will then be eligible for Commissioner Support Funding of £26m for which NHS Stafford CCG has already received for Quarter 1.

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Appendix 1 – Acute Services

YTD Forecast Forecast CCG South Group Acute Providers Annual Budget YTD Budget YTD Variance Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 University Hospital North Midlands NHS Trust 91,339 45,665 45,655 -10 0 91,310 -29 Royal Wolverhampton Hospitals NHS Trust 92,540 46,270 46,505 235 0 92,321 -219 Walsall Healthcare NHS Trust 13,338 6,669 6,575 -94 0 13,149 -189 Dudley Group of Hospitals NHS FT 10,895 5,448 5,836 389 0 11,673 777 University Hospitals of Birmingham NHS FT 46,146 23,073 24,048 975 0 48,097 1,951 University Hospitals of Burton & Derby NHS FT 55,854 27,927 27,575 -352 0 55,274 -580 Shrewsbury & Telford Hospitals NHS Trust 1,931 965 806 -160 0 1,611 -319 Sandwell & West Birmingham NHS Trust 1,734 867 859 -8 0 1,718 -16 Royal Orthopaedic Hospital NHS FT 1,825 913 926 13 0 1,851 26 Birmingham Childrens Hospital NHS FT 1,614 807 720 -87 0 1,441 -173 University Hospital Coventry and NHS Trust 597 299 319 20 0 637 40 West Midlands Ambulance Services NHS FT 17,876 8,938 9,538 600 0 19,016 1,140 Total Main Acute Providers 341,073 170,529 171,957 1,428 343,253 2,180

Rowley Hall Hospital 10,408 5,204 5,131 -73 0 10,262 -146 Nuffield Healthcare 1,483 741 773 32 0 1,547 64 Other acute 6,314 4,527 6,476 1,949 2,566 -3,748 Total Acute 359,278 181,001 184,337 3,336 0 357,628 -1,650

YTD Forecast Forecast Cannock Chase CCG Acute Providers Annual Budget YTD Budget YTD Variance Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 University Hospital North Midlands NHS Trust 20,477 10,238 10,026 -212 0 20,052 -425 Royal Wolverhampton Hospitals NHS Trust 47,527 23,763 24,223 459 0 47,756 230 Walsall Healthcare NHS Trust 9,485 4,743 4,561 -181 0 9,123 -362 Dudley Group of Hospitals NHS FT 456 228 290 62 0 580 124 University Hospitals of Birmingham NHS FT 1,998 999 1,020 21 0 2,041 42 University Hospitals of Burton & Derby NHS FT 6,946 3,473 3,367 -106 0 6,808 -138 Shrewsbury & Telford Hospitals NHS Trust 149 74 52 -23 0 103 -45 Sandwell & West Birmingham NHS Trust 334 167 188 21 0 375 42 Royal Orthopaedic Hospital NHS FT 365 183 192 10 0 384 19 Birmingham Childrens Hospital NHS FT 398 199 214 15 0 428 30 East Cheshire NHS Trust 0 0 0 0 0 0 0 University Hospital Coventry and Warwickshire NHS Trust 0 0 0 0 0 0 0 West Midlands Ambulance Services NHS FT 4,782 2,391 2,388 -3 0 4,787 5 Total Main Acute Providers 94,102 47,051 47,084 33 93,523 -580

Rowley Hall Hospital 3,593 1,796 1,645 -152 0 3,290 -303 Nuffield Healthcare 131 65 60 -6 0 119 -12 Other acute 1,690 1,156 1,428 272 106 -1,584 Total Acute 99,516 50,068 50,216 148 0 97,037 -2,479 YTD Forecast Forecast Stafford & Surrounds CCG Acute Providers Annual Budget YTD Budget YTD Variance Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 University Hospital North Midlands NHS Trust 69,192 34,591 34,657 66 0 69,314 122 Royal Wolverhampton Hospitals NHS Trust 17,385 8,692 8,578 -114 0 17,156 -229 Walsall Healthcare NHS Trust 150 75 104 29 0 208 58 Dudley Group of Hospitals NHS FT 168 84 110 26 0 220 53 University Hospitals of Birmingham NHS FT 845 423 353 -70 0 706 -139 University Hospitals of Burton & Derby NHS FT 600 300 305 5 0 632 32 Shrewsbury & Telford Hospitals NHS Trust 803 401 340 -61 0 681 -122 Sandwell & West Birmingham NHS Trust 178 89 98 9 0 196 18 Royal Orthopaedic Hospital NHS FT 272 136 85 -51 0 170 -102 Birmingham Childrens Hospital NHS FT 246 123 106 -17 0 212 -34 East Cheshire NHS Trust 0 0 0 0 0 0 0 University Hospital Coventry and Warwickshire NHS Trust 0 0 0 0 0 0 0 West Midlands Ambulance Services NHS FT 5,942 2,971 3,107 136 0 6,190 248 Total Main Acute Providers 97,801 48,895 48,900 5 97,749 -52

Rowley Hall Hospital 6,479 3,239 3,245 6 0 6,491 12 Nuffield Healthcare 558 279 179 -100 0 358 -200 Other acute 2,695 1,380 1,804 425 -263 -2,958 Total Acute 107,534 53,793 54,128 335 0 104,336 -3,198 Page | 8 of 12

South East Staffordshire & Seisdon Peninsula CCG Acute YTD Forecast Forecast Annual Budget YTD Budget YTD Variance Providers Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 University Hospital North Midlands NHS Trust 1,670 835 972 137 0 1,944 274 Royal Wolverhampton Hospitals NHS Trust 27,629 13,814 13,704 -110 0 27,409 -220 Walsall Healthcare NHS Trust 3,703 1,852 1,909 58 0 3,818 115 Dudley Group of Hospitals NHS FT 10,272 5,136 5,436 301 0 10,873 601 University Hospitals of Birmingham NHS FT 43,303 21,651 22,675 1,024 0 45,350 2,047 University Hospitals of Burton & Derby NHS FT 48,308 24,154 23,902 -251 0 47,834 -473 Shrewsbury & Telford Hospitals NHS Trust 979 490 414 -76 0 827 -152 Sandwell & West Birmingham NHS Trust 1,223 611 573 -38 0 1,147 -76 Royal Orthopaedic Hospital NHS FT 1,188 594 648 54 0 1,297 109 Birmingham Childrens Hospital NHS FT 970 485 400 -85 0 800 -170 East Cheshire NHS Trust 0 0 0 0 0 0 0 University Hospital Coventry and Warwickshire NHS Trust 597 299 319 20 0 637 40 NCAs 2,177 1,088 978 -110 0 2,006 -171 West Midlands Ambulance Services NHS FT 7,151 3,576 4,042 467 0 8,039 888 Total Main Acute Providers 149,169 74,584 75,974 1,390 151,981 2,812

Rowley Hall Hospital 336 168 241 73 0 482 146 Nuffield Healthcare 794 397 535 138 0 1,069 275 Other acute 1,929 1,991 3,244 1,252 2,723 794 Total Acute 152,228 77,140 79,993 2,853 0 156,255 4,027

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Appendix 2 – Community Services

YTD Forecast Forecast CCG South Group Community Providers Annual Budget YTD Budget YTD Variance Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 Midlands Partnership NHS FT 25,550 12,213 12,495 282 0 26,115 565 Staffordshire CC 13,677 6,839 6,839 0 0 13,679 2 Royal Wolverhampton Hospitals NHS Trust 2,759 1,380 1,365 -14 0 2,736 -23 Shropshire Community NHS Trust 402 201 201 0 0 402 0 Walsall Healthcare NHS Trust 1,659 830 830 0 0 1,659 0 Total Main Community Providers 44,048 21,461 21,729 268 0 44,591 544 0 Other community 15,744 10,372 11,215 844 17,729 1,984 Total Community 59,792 31,833 32,945 1,112 0 62,320 2,528

YTD Forecast Forecast Cannock Chase CCG Group Community Providers Annual Budget YTD Budget YTD Variance Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 Midlands Partnership NHS FT 482 0 95 95 0 672 190 Staffordshire CC 3,447 1,723 1,723 0 0 3,449 2 Royal Wolverhampton Hospitals NHS Trust 369 185 179 -6 0 363 -6 Shropshire Community NHS Trust 0 0 0 0 0 0 0 Walsall Healthcare NHS Trust 952 476 476 0 0 952 0 Total Main Community Providers 5,250 2,384 2,473 89 0 5,436 186 0 Other community 12,712 7,059 6,908 -151 13,028 316 Total Community - Pre Mitigations 17,961 9,443 9,381 -62 0 18,464 502 Stafford & Surround CCG Group Community YTD Forecast Forecast Annual Budget YTD Budget YTD Variance Providers Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 Midlands Partnership NHS FT 10,853 5,105 5,136 31 0 10,915 62 Staffordshire CC 4,087 2,043 2,043 0 0 4,087 0 Royal Wolverhampton Hospitals NHS Trust 173 86 86 -0 0 172 -1 Shropshire Community NHS Trust 36 18 18 0 0 36 0 Walsall Healthcare NHS Trust 700 350 350 0 0 700 0 Total Main Community Providers 15,849 7,603 7,633 31 0 15,910 61 0 Other community 2,658 2,062 3,063 1,001 3,777 1,118 Total Community - Pre Mitigations 18,507 9,664 10,696 1,032 0 19,686 1,179 South East Staffordshire & Seisdon Peninsula CCG YTD Forecast Forecast Annual Budget YTD Budget YTD Variance Group Community Providers Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 Midlands Partnership NHS FT 14,215 7,108 7,264 156 0 14,528 313 Staffordshire CC 6,144 3,072 1,852 -1,220 0 6,144 0 Royal Wolverhampton Hospitals NHS Trust 2,217 1,109 1,100 -8 0 2,201 -16 Shropshire Community NHS Trust 366 183 183 0 0 366 0 Walsall Healthcare NHS Trust 7 4 4 0 0 7 0 Total Main Community Providers 22,949 11,475 10,403 -1,072 0 23,246 296 0 Other community 374 1,252 2,465 1,213 924 550 Total Community - Pre Mitigations 23,323 12,726 12,868 142 0 24,170 847

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Appendix 3 – Mental Health Services

YTD Forecast Forecast CCG South Group Mental Health Providers Annual Budget YTD Budget YTD Variance Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 Midlands Partnership NHS FT 42,289 21,145 21,066 -78 0 42,078 -211 Starfish Mental Health Services 1,492 746 784 38 0 1,568 76 Midlands Psychology 915 457 457 0 0 915 0 North Staffordshire Combined Healthcare NHS Trust 381 190 185 -6 0 369 -12 Black County Partnership NHS FT 380 190 178 -11 0 394 14 Birmingham & Solihull NHS FT 150 75 79 4 0 174 24 Dudley & Walsall MH Partnership NHS Trust 354 177 187 10 0 347 -7 Derbyshire Healthcare NHS FT 242 121 118 -3 0 242 0 Total Main Mental Health Providers 46,202 23,101 23,056 -45 0 46,087 -115 0 Other MH - NHS 391 195 207 11 0 413 23 Other MH - Non NHS 13,154 6,339 7,269 930 0 14,574 1,420 Total Mental Health 59,747 29,635 30,531 896 0 61,074 1,327

YTD Forecast Forecast Cannock Chase CCG Mental Health Providers Annual Budget YTD Budget YTD Variance Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 Midlands Partnership NHS FT 11,336 5,668 5,605 -64 0 11,209 -127 Starfish Mental Health Services 690 345 383 38 0 767 76 Midlands Psychology 250 125 125 0 0 250 0 North Staffordshire Combined Healthcare NHS Trust 29 14 18 3 0 35 6 Black County Partnership NHS FT 57 29 41 12 0 86 29 Birmingham & Solihull NHS FT 29 14 11 -4 0 31 2 Dudley & Walsall MH Partnership NHS Trust 142 71 71 0 0 142 -0 Derbyshire Healthcare NHS FT 64 32 32 -0 0 64 0 Total Main Mental Health Providers 12,598 6,299 6,285 -14 0 12,584 -14 0 Other MH - NHS 44 22 26 4 0 51 7 Other MH - Non NHS 3,710 1,819 1,983 164 0 4,030 319 Total Mental Health - Pre Mitigations 16,353 8,140 8,294 154 0 16,665 313 YTD Forecast Forecast Stafford & Surrounds Mental Health Providers Annual Budget YTD Budget YTD Variance Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 Midlands Partnership NHS FT 12,773 6,387 6,348 -38 0 12,695 -78 Starfish Mental Health Services 801 401 401 0 0 801 0 Midlands Psychology 242 121 121 0 0 242 0 North Staffordshire Combined Healthcare NHS Trust 323 161 152 -10 0 303 -20 Black County Partnership NHS FT 42 21 15 -6 0 30 -12 Birmingham & Solihull NHS FT 24 12 17 5 0 38 14 Dudley & Walsall MH Partnership NHS Trust 30 15 15 -0 0 23 -7 Derbyshire Healthcare NHS FT 72 36 36 0 0 72 0 Total Main Mental Health Providers 14,308 7,154 7,105 -49 0 14,205 -103 0 Other MH - NHS 82 41 45 4 0 90 8 Other MH - Non NHS 5,588 2,621 3,112 491 0 6,226 638 Total Mental Health - Pre Mitigations 19,978 9,815 10,261 446 0 20,520 542 South East Staffordshire & Seisdon Peninsula CCG YTD Forecast Forecast Annual Budget YTD Budget YTD Variance Mental Health Providers Expenditure Expenditure Variance Month 6 (September 18) £,000 £,000 £,000 £,000 HEC £,000 £,000 Midlands Partnership NHS FT 18,179 9,090 9,113 24 0 18,174 -6 Starfish Mental Health Services 0 0 0 0 0 0 0 Midlands Psychology 423 212 212 0 0 423 0 North Staffordshire Combined Healthcare NHS Trust 29 15 16 1 0 31 2 Black County Partnership NHS FT 280 140 122 -18 0 277 -3 Birmingham & Solihull NHS FT 98 49 51 3 0 106 9 Dudley & Walsall MH Partnership NHS Trust 181 91 101 10 0 181 -0 Derbyshire Healthcare NHS FT 106 53 50 -3 0 106 0 Total Main Mental Health Providers 19,296 9,648 9,666 17 0 19,298 2 0 Other MH - NHS 265 132 136 4 0 272 7 Other MH - Non NHS 3,855 1,899 2,173 274 0 4,318 463 Total Mental Health - Pre Mitigations 23,417 11,679 11,975 296 0 23,889 472 Page | 11 of 12

Appendix 4 – Continuing Healthcare

CC SaS SES&SP Group Annual Budget 21,166,508 21,436,434 22,425,031 65,027,973 Forecast Outturn 20,641,043 20,857,301 21,984,539 63,482,883 YTD Budget 10,583,209 10,762,702 11,212,454 32,558,365 YTD Spend 10,057,744 10,183,569 10,771,962 31,013,275

• The CHC position (which does not include Section 117’s or Complex Cases) is forecasting to underspend by £1.5m. The current forecast includes an assumption of full QIPP delivery of £2.6m. A deep dive is currently taking place to validate the year to date position and will be concluded by the end of October. • Continuing healthcare expenditure relates to a number of categories of services to patients. Standard CHC services take up 80% of the allocated funds. • Funded nursing care is the next largest service within the budget. This represents 13% of the total spend.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase CCG, Stafford and Surrounds CCG and South East Staffordshire and Seisdon Peninsula CCG

Enclosure: 06

Cannock Chase CCG, Stafford and Surrounds CCG and South East Report to: Staffordshire and Seisdon Peninsula CCG Governing Bodies (Open Session)

Staffordshire and Stoke-on-Trent CCGs Quality and Safety Committees Title: ‘In Common’ Report – October 2018

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Quality Leads – Alex Birch, Lindsey Heather Johnstone, Executive Boughey, Letitia Murray, Kay Roberts, Y Director of Nursing and Quality Harriet Summerfield and Nigel Williams.

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme): Allison Heseltine, Deputy Director of Nursing and Quality. N/A Lynn Tolley, Head of Nursing, Quality & Patient Safety

Action Required (select): Decision Discussion For Assurance X

Purpose of the Paper 1.0 Introduction:

1.1 This monthly report is intended to provide the Governing Bodies with assurance in respect of the on-going monitoring of quality and safety with all key providers. This assurance is obtained as a result of day to day quality and safety monitoring and regular proactive interaction with providers. 1.2 Key quality information is reported monthly to the Joint Quality and Safety Committee, which has delegated responsibility from all 6 of the Staffordshire CCGs for providing assurance on the quality of services commissioned and delivery of improved outcomes for patients. 1.3 The Joint Quality and Safety Committee on behalf of the Governing Bodies provides thorough detailed scrutiny and analysis of all information received and currently declares itself to have received one of the following levels of assurance:

 Full Assurance  Partial Assurance  Limited Assurance  Not Assured

2 .0 Key Risk/Assurance Areas

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

2.1 Providers were reviewed at Joint Quality and Safety Committee on the 11th October 2018. The assurance levels illustrated in the body of the report reflected the challenges that the individual providers are managing. The Governing Bodies are advised of specific actions being taken with each relevant provider in respect of this as follows:

LEAD COMMISSIONER University Hospital North Midlands • Never Event - One Never Event was reported in August 2018. This was a wrong site surgery carried out in the Central Treatment Suite in December 2016; no harm came to the patient as a result of the procedure as two procedures were planned for removal; therefore the other procedure was carried out at a later date. • Dermatology – The Trust sent a letter to the CCG detailing their intention to close part of the Dermatology service for a minimum of 4 months. UHNM will only be accepting all paediatric referrals (routine and urgent) and cancer referrals. Actions are being taken to rectify: • To mitigate, all patients in Northern Staffordshire will go through Choice and Referral Centre (CRC) and then triaged to tier 3 service (tier 3 service have confirmed that they have capacity to pick up). An audit of patients referred to UHNM has shown that many of the patients are appropriate for tier 3. • Commissioners are also looking to extend the criteria for tier 3 service to meet further demand. • All tier 4 patients will be booked through CRC to alternate providers. • Follow up overdue appointments backlog - At September 2018 CQRM, the Trust presented a report on overdue appointments. The reported total numbers were 33,906, which is a reduction from the 36,784 reported in Q4. The report gave an overview by speciality of the numbers of patients waiting and actions being taken by each Division. This concern has been escalated to Contract Review Board and the CQRM will receive a monthly report. • Cancer Target - UHNM are now achieving the 62 day wait cancer target and were the top performers nationally in June 2018. • Referral to treatment time (RTT) - The number of patients waiting over 52 weeks is 116 from a position of 114 last month; the majority of these patients are General. A 52 week RCA breach panel was held on 6th of September 2018. The panel reviewed 85 RCA’s from patients who were confirmed as over 52 weeks during June 2018 and July 2018. All had been treated and discharged; no harm had come to any of the patients as a result of the waits.

University Hospitals of Derby & Burton (Burton, Lichfield & Tamworth Sites) • The ophthalmology backlog peaked in September 2018. A locum consultant commenced post on the 10th September 2018 and additional clinics have been scheduled. The Trust focused on reducing the backlog and providing face to face appointments to patients identified as theoretically highest risk. As part of the audit and ongoing validation the Trust has identified some areas of service improvement. The CCG are developing a business case to support the service by controlling access into the service and providing community surveillance provision which the Trust can discharge into. • Derby Hospital are now accepting new out of area referrals for Neurology from East Staffs since 1st August 2018 following the merge of the 2 organisations. A formal assessment will be undertaken at the end of October to assess the impact of this change in process. The Provider will revisit the possibility of opening to other CCG areas, including SES & SP, once they have completed the assessment; however, they need to ensure the services have the capacity and do not become overwhelmed. • There were 3 mixed sex accommodation breaches during August 2018 at Queens Hospital; each of the patients was ready for discharge from critical care, however, no bed was available.

E-zec Medical Transport Services Limited • CQC Visit – E-zec was inspected by CQC on 24th & 25th July 2018. The CQC report has been not yet been published. No immediate concerns were raised or warning notices given.

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

• Future service re-procurement - The current contract with EZEC ends in July 2019 and requires re-procuring. In order for a robust procurement exercise to be undertaken a 12 month contract extension to the current contract will be requested at Joint Planning Committee in October 2018. Close monitoring of this contract will continue during this period.

NHS 111 • CQUIN - There has been a dip in direct booking performance as part of the local CQUIN. Meir, Burton and Uttoxeter Hubs have not proved to be productive. There has been a higher acuity of patients and patient demand for these geographical areas has not materialised. Direct bookings will improve with the implementation of Black Pear which links Primary Care and 111 patients systems. • Safeguarding - As part of NHS 111 safeguarding improvements, Vocare’s Safeguarding Strategy is being implemented. This is being supported by a new nominated Lead for safeguarding and a robust safeguarding network. There have been internal Safeguarding workshops to discuss the strategy and the changes going forward to improve all aspects of the training, reporting, sharing of safeguarding concerns within Vocare. Midlands Partnership Foundation Trust • Establishment Review: Trust acuity review, the establishment review has not proposed permanent changes to staffing numbers or skill mix. The review has indicated that registered nurse vacancy rates remain high within the services. Trust oversight of this is being monitored through operational managers and is reported through the care groups and on a month by month basis to the Trust Board to monitor any consequential risks. • Early Intervention: In June 2018 through the Royal College of Psychiatrists the Trust conducted a self-assessment of their Early Intervention Services against NICE guidelines and quality standards for psychosis and schizophrenia. The Trust results show that there are some areas of good working practice and some areas that require improvement. • Brighton House Service move to Maple Tree Court Residential Home: a recommendation to halt the move has been submitted to the provider by the CCG Director of Nursing & Quality due to CQC registration criteria.

ASSOCIATE COMMISSIONER Dudley Group of Hospitals NHS Foundation Trust • Following the re-inspection of the Emergency Department at Russells Hall Hospital in June 2018, the CQC published their report and assigned a rating of ‘Inadequate’ to the Urgent and Emergency Care Services at DGFT. The CQC has been frustrated at the pace of change within the DGFT Emergency Department and has taken enforcement action under Section 31 of the Health and Social Care Act 2008 following their visit on the 28th June 2018. A range of actions are underway and the Staffordshire CCGs are working closely with Dudley CCG to monitor impacts on Staffordshire patients. Walsall Healthcare NHS Trust • Referral to Treatment Incomplete pathways, it is anticipated that the Trust will achieve the 92% target for the month of September 2018. • The Trust has improved their Accident and Emergency 4 hour wait times and are achieving their internal target of 92%. • Staff sickness continues to be problematic; however a slight improvement was made in July 2018.

University Hospitals of Derby & Burton (Derby Site) • Derbyshire CCG continues to meet with the trust on a regular basis to discuss A&E performance at Royal Derby Hospital and a revised recovery action plan has been developed. • There were 4 mixed sex accommodation breaches during August 2018 at Royal Derby Hospital; each of the patients was ready for discharge from critical care, however, no bed was available. The Trust speaks to the patients as part of the follow up care and routinely ask about same sex accommodation. Further, the patient experience team are undertaking a patient survey to better

3 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

understand the possible impact of any breaches.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): Following a review of the Corporate Risk Register for all 6 CCGs, risks relating to the above providers may have now been closed or moved to the Nursing and Quality Issues Log. The following risk remains on the risk register: • A14 - Provider Discharge Summaries: GPs not being able to access the system for (BHFT). • Following the presentation of the combined clinical risk register across all 6 CCGs, the committees decided to reinstate the below risks from the issues log back to the combined clinical risk register. • A138 – NHS Constitutional Target of 18 weeks for Referral to Treatment • A139 - Backlog of patients appointments at UHNM across specialities

Implications: Risks identified and managed via the CCG Risk Register and Board Legal and/or Risk Assurance Framework. CQC Updates contained within the report. Levels of Assurance agreed within the Quality and Safety Committees in Patient Safety Common. Patient Engagement Priority agenda item at Quality and Safety Committees in Common Financial Aligned to CCG financial recovery plan. Sustainability Workforce / Training Details contained within the report relating to providers by exception.

Key Requirements: Yes No Has a Quality Impact Assessment been completed? 1. x Has an Equality Impact Assessment been completed? x 2. Key Requirements: Yes No Has Engagement activity taken place with Stakeholders / Practices / 3. x Communities / Public and Patients

Recommendations / Action Required: The Governing Bodies are asked to be: • Assured that where full assurance cannot be offered at this time that the Quality Team under the leadership of the Director of Nursing & Quality have appropriately identified key areas of risk and are taking the correct steps with Providers and other Lead Commissioners to ensure that our local population continues to have access to high quality and safe care. • Assured that the Director of Nursing & Quality has acted appropriately to address any immediate quality and safety concerns included within the exception reports.

4 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Quality and Safety Assurance Report – October 2018

LEAD COMMISSIONER REPORTING:

1.0 University Hospital North Midlands NHS Trust ACUTE - 1500 beds across 2 sites Acute/major Trauma Centre

Quality and Safety Committees ‘In Common’ Levels of Assurance Month Quality Safety September 2018 Partial Assurance Partial assurance October 2018 Partial Assurance Partial assurance

LEAD- Stoke-on Trent & North Staffordshire Clinical Commissioning UHNM Group Target Trend May June July CQC Rating N/A N/A Requires Improvement (Caring domain- Outstanding) Safety Never Events 0  0 0 1 Serious Incidents Reported No target  19 15 18 Falls with harm per 1000 bed days No target  0.21 0.15 0.17 Falls with moderate harm or above No target = 8 7 7 Pressure Ulcers avoidable 0  8 4 11 C’Diff (Trust apportioned) 81 Threshold = 4 3 5 MRSA 0 = 0 0 0 Safety-Thermometer Harm free care – NEW 0 = 96.87% 97.73% 97.76% HARM (%) Patient Experience EMSA Breaches 0 = 0 0 0 F&F score – in patient % 95% = 98% 98% 98% F & F Number of responses = 3308 2470 2683 Effectiveness 12 hour Trolley Breaches (Validated) 0 0 0 0 104 day breaches 0 4 6 4 Hospital Standard Mortality Ratio (HSMR.) Year 100 102.8 to Date (YTD) (Apr17-Mar18)

5 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

1.1 Key Quality Issues/Concerns for the attention of the Governing Bodies related to the metrics: Summary of key quality issues/concerns: 1.1.2 Never Event – During July 2018 there was one surgical incident which was reported as a Never Event, details of this incident were included in the August 2018 Governing Body paper. This was a wrong site surgery carried out in the Central Treatment Suite in December 2016; no harm came to the patient as a result of the procedure as 2 areas were planned for removal; therefore the other area was carried out at a later date. 1.1.3 In July 2018 there were 19 serious incidents reported; of the 19 Serious Incidents 11 were avoidable pressure ulcers and 7 were falls meeting the serious incident criteria. There was one surgical incident which was reported as a Never Event. The 11 pressure ulcer Serious Incidents were reported in different areas across the Trust with the actual occurrence of incidents being at different time periods (between February and July 2018) although reported in July 2018. This is due to the Root Cause Analysis being reviewed at the Trusts panel to determine avoidability following completion of the investigation. 1.1.4 The current rate of falls with moderate harm or above per 1000 bed days in July 2018 was 0.17 (7) which is slightly above the previous month of 0.15 (7). However, the number of falls (moderate harm and above) remained the same, the rate changed due to slightly lower activity in July 2018. The number of falls resulting in harm in July 2018 has decreased to 66 (89% were low harm) verses an internal target of 60; compared to 82 in June 2018. Seven Falls (11%) were recorded as moderate harm and above, these were reported as serious incidents. There were no particular themes in terms of location of the falls with moderate harm and above. The Trust rate of falls per 1000 bed days was 5.17 during July 2018 and below the target of 5.6 (national average based on Royal College of Physicians National Falls Audit). The Trust have a Falls steering group that monitors trends and themes and falls prevention improvement work, this is attended periodically by a representative from the CCG’s Quality team. 1.2 Key Quality Issues / Concerns for the attention of the Governing Bodies not captured in the metrics: 1.2.1 Never Event – UHNM reported a Never Event on 2nd October 2018, a Central Venous Long (CVL) line was inserted with a guide wire into left arm in the Neonatal Unit. The Guide wire was left in situ post procedure and it is understood that the baby has not incurred any harm. Note: In this case the guidewire was intentionally left in situ to aid repositioning. This is recorded in the patient notes; however there was an issue with handover communication at UHNM. A 72 hour brief was received and confirmed that an immediate alert sent out across the Trust regarding removal of guidewires. 1.2.2 Dermatology – The Trust sent a letter to the CCG detailing their intention to close part of the Dermatology service for a minimum of 4 months as of September 2018. UHNM will no longer accept written, faxed or typed referrals from GP Practices or appointments booked via the e- Referral Service (eRS). UHNM will continue to accept all Paediatric referrals (routine and urgent) and Cancer referrals. Actions are being taken are as follows: • To mitigate all patients in Northern Staffordshire, patients will go through Choice and Referral Centre (CRC) and then triaged to tier 3 service (tier 3 service have confirmed that they have capacity to pick up). An audit of patients referred to UHNM has shown that many of the patients are appropriate for tier 3. • Commissioners are also looking to extend the criteria for tier 3 service to meet further demand. • All tier 4 patients will be booked through CRC to alternate providers.

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1.2.3 Follow up overdue appointments backlog – At the September 2018 CQRM the Trust presented a report on overdue appointments. The reported total numbers were 33,906, which is a reduction from the 36,784 reported in Quarter 4. The report gave an overview by speciality of the numbers of patients waiting and actions being taken by each division. It was decided by members of the CQRM, as the numbers are continuing to cause concern to escalate to CRB and receive a monthly report at CQRM.

7 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Quality and Safety Assurance Report – October 2018

LEAD COMMISSIONER REPORTING:

2.0 University Hospitals of Derby and Burton NHS Foundation Trust (UHDB) - Burton, Lichfield and Tamworth sites. Acute Trust

Quality and Safety Committees ‘In Common’ Levels of Assurance September 2018 Partial Assurance Partial Assurance October 2018 Partial Assurance Partial Assurance

LEAD UHDB - Burton, Lichfield and Tamworth sites

Target Trend June July August CQC Rating Good Safety Never Events 0 = 0 0 0 Serious Incidents Reported No target  6 13 10 Clostridium Difficile to date 19 yearly = 2 2 3 MRSA 0  0 1 0 Safety-Thermometer Harm free care - ALL (%) No target 91.9 89.8 94.8 Patient Experience EMSA Breaches No target 0 6 3 F&F score – in patient % No target 98 98.1 96 F & F Number of responses No target 600 621 2787 Effectiveness 12 hour Trolley Breaches (Validated) No target 0 0 0 104 day breaches No target 0 0 0 HSMR. Year to Date  104 (May-17 to Apr-18)

2.1 Key Quality Issues/Concerns for the attention of the Governing Bodies related to the metrics: 2.1.1 ED Breaches 4 hours: During August 2018, the achievement was 91.1% against a target of 95%. The General Manager for the Department gave a presentation at the September 2018 CQRM giving assurance around the safety and quality of the care delivered, despite the performance target breaches. All in attendance were assured that the patients received the correct and safe care. The breaches are being addressed via the contractual route.

2.1.2 Serious Incidents (SI): During the month of July 2018, the process of reporting tissue viability incidents had changed at the Burton, Tamworth and Lichfield sites. All grade 3 and grade 4 pressure ulcers are reported as serious incidents until the conclusion of the investigation report where it will be identified if there is evidence of acts and/or omissions of care. For those where acts or admissions are not identified, requests will be made to downgrade the incidents accordingly. The newly merged Provider holds meetings to review the alignment of the process across all sites and will include a post harm review meeting occurring 10 days after the validation of grade 3 and grade 4 pressure ulcers.

8 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

There were reported 10 serious incidents in August 2018, which is a significant reduction from the previous month’s submission. Of the 10 Serious Incidents, 5 relate to the CCG Host Contract: Grade 3 pressure ulcer (1), Slips/Trips/Falls meeting SI criteria (2), Surgical/intervention (1), Diagnostic/suboptimal care/Treatment delay (1). The remaining 5 relate to Virgin Care Services Limited (VCSL) and those will be discussed in the VCSL report to the Committee.

2.1.3 High Level Incidents (HLI formerly Internal Safety Alerts): These incidents are identified as a category of incident which may or may not meet the published serious incident criteria; however, gives cause for concern for the organisation. In August 2018, 12 HLI were reported under the following categories; 7 relate to the CCG Host Contract: Venous Thrombo-Embolism (1) , Unintentionally retained cannula (1) (Local Avoidable Event), Diagnostic/suboptimal care/Treatment delay (5), Patient fall (1). The remaining 5 relate to Virgin Care Services Limited (VCSL) and those will be discussed in the VCSL section of this report to the Governing Body. There have been changes to align the SI and internal safety alert incident reporting processes within the new organisation which has potentially resulted in an increase in the numbers reported. The incidents formerly classified as internal safety alerts (ISA) have been renamed as high level incidents (HLI). The reporting timescales for HLI remains the same as ISA.

As this is a persistent theme, the Accountable Officer of the Staffordshire CCGs wrote to the Chief Executive of the Provider expressing concerns around elements of patient safety and quality in respect of the SI and ISA/HLI processes and other service provision. Commissioners (CCGs and Virgin Care Services Limited) have also expressed concerns around the delay in identifying incidents that meet the Serious Incident definition, delays in reporting the incident on STEIS and learning from the incident. Further challenge around the classification and actions taken by the Provider was sought at the October CQRM. It was agreed for a panel of stakeholders from UHDB and CCGs (Staffordshire, Virgin Care Service Limited and Derbyshire) to undertake a confirm and challenge review of a selection of HLIs to provide assurance of compliance with the SI Framework.

2.1.4 Mixed Sex Accommodation Breaches: For the Burton, Tamworth and Lichfield sites, there were 3 breaches (3 patients). Each of the patients were ready for discharge from critical care; however, no bed was available. The Provider is currently developing their seasonal plan for winter which will include how they manage potential breaches going forward.

2.1.5 Complaints: There were 28 formal complaints reported in August 2018, which is a considerable increase when compared with previous months (16 in June 2018 and 16 in July 2018); however, appears to be comparative with information from previous years. The consistent theme for the complaints is clinical treatment and communication. The response time to the complainant has improved, with all being acknowledged within 2 working days of receipt. The number of reopened complaints decreased from 5 in July 2018 to 2 in August 2018. There is ongoing work going to align the complaints and PALS services across the new Provider, beginning with data around complaints being sent to the Divisional Nurse Directors on a weekly basis for awareness.

2.1.6 Tissue Viability: In August 2018, the total number of pressure ulcers reported was 63. Of these, 24 were hospital acquired and 39 were community acquired; 13 were not validated by the Tissue Viability Nurses due to patients being discharged home in 11 cases. The remaining 2 cases were not validated as the patients had died before being seen by the Tissue Viability Nurses. There were 16 cases inaccurately reported as pressure ulcers and were verified as minor trauma injuries, moisture lesions

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and dry skin, most of which were community acquired. The Provider acknowledge there may be slight discrepancies between the figures released by the Governance Department and those released by the Tissue Viability team due to: • Not all pressure ulcers are validated by the first of the month; this can be due to caseload or the end of the month falling at a weekend when there is no Tissue Viability service. • Reported duplicate incidents are not always reflected in Governance figures. • Some incidents originally reported as pressure ulcers have been validated by Tissue Viability as not pressure ulcers. • Occasionally, there has been a delay in reporting by wards.

Once all Datix forms have been updated then previous months governance data should correlate with Tissue Viability figures. Meetings continue between Tissue Viability teams to compare practice; share ideas and devise ways of moving forward to ensure a smooth transition to a unified service following the merger. NHS Improvement has released new guidelines: “Pressure ulcers: revised definition and measurement”. A gap analysis has been undertaken by the Tissue Viability team in order to ascertain any additional measures which need to be taken to ensure compliance. Liaison is planned to devise a plan to implement recommendations across the wider Provider.

2.2 Key Quality Issues / Concerns for the attention of the Governing Bodies not related to the metrics:

2.2.1 Royal College of Surgeons Orthopaedic Surgical Review: The Royal College of Surgeons of England undertook an invited review of the orthopaedic surgical service at Burton Hospitals NHS Foundation Trust 19-20 April 2018. The report was issued to the Trust on the 27 June 2018. The terms of reference asked the Royal college to: • To consider the quality and safety of the surgical care provided by the orthopaedic service following the recent occurrence of three ‘never events’ and one death during an emergency hip operation. • To consider the Trust’s investigation of the four incidents and relevant orthopaedic policies/processes to identify the reasons for their occurrence. • To make an assessment as to the overall safety of the service, taking into account the learning from these incidents. • To make recommendations for the consideration of the Chief Executive and Medical Director of Provider as to: Whether there is a basis for concern about the orthopaedic service in light of the findings of the review. Possible courses of action which may be taken to address any specific areas of concern which have been identified.

The review team concluded that they were “impressed by Burton’s orthopaedic service” and “believed that it had a safe elective capability, and that, whilst further improvements could be made on the trauma side, it was, nevertheless, on the right trajectory.” Recommendations were made by the review team with regard to service improvement and incident management. The Trust advises that the recommendations have been incorporated into an overarching Trauma & Orthopaedic Service Improvement Plan which has recently been refreshed for presentation at the Divisional Governance meeting on 17th October. CQRM will receive a copy of the Improvement Plan in full on 7th November 2018. It should be noted that trauma patients are transferred to regional trauma centres rather than the Burton Hospital sites.

2.2.2 Ophthalmology: The backlog in ophthalmology at the former Provider (Burton Hospitals NHS

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Foundation Trust) has been in existence since 2016 and the risk associated with this has been managed by the Provider and reported to and monitored by commissioners. In 2017, the former Provider reported an increase in the number of patients on the backlog which was exacerbated by reduced capacity and difficulties recruiting to new posts and the increase in demand from a growing elderly population. In 2017, commissioners agreed a contracted activity management plan with the Provider and the CCG Quality team undertook quality visits and worked with them to ensure actions were undertaken to reduce the risk to patient care. The risk management was monitored by the CCG Quality team and the activity management plan was monitored via the contract. Commissioner and Quality team members worked together to monitor overall progress and to reduce risk. In addition, commissioners worked with the Provider’s transformation team with the aim to increase the number of nurse led clinics, open follow ups and virtual clinics with the aim to increase clinical capacity which could be used to reduce the backlog. The backlog of patients in Ophthalmology at Burton Hospital has continued to grow steadily over the last year. During summer 2018, the Provider reported a serious incident involving a patient whose eye condition worsened leading to blindness; however, it should be noted that the patient was not within the backlog of patients and was not a causative factor of the exacerbation of their condition. The incident remains open and due for completion early October 2018.

The CCG Quality Team, concerned about a growing backlog and increasing potential clinical risk, met with the Divisional Manager and Matron for the Trust. The Divisional Manager presented at CQRM on 9th July 2018 and further updates were provided at subsequent CQRMs. The CCGs issued the Provider with a contract performance notice in July 2018 and a remedial action plan (RAP) was agreed where it was acknowledged that the RAP would maintain the service and not reduce the number of patients within the backlog. It was agreed and confirmed in writing by the CCGs that alongside the RAP a CCG action plan would be developed to scope the capability and capacity of the market to do the following: • Control access at the front door. • Discharge patients for ongoing surveillance.

An options appraisal is being written by the East Locality Commissioners supported by the Head of Quality for the East and South Localities. Once completed, it will be presented to the Executive Management Team for approval. Within the Provider (Burton site), an audit of 10% of the patients in the backlog (360 patients), in accordance with the high impact changes to support the identification of clinical risk/potential for patient harm, took place over 3 weekends during August and September 2018.

To increase the capacity available to support the ophthalmology service within the Provider, two consultant posts have been approved for recruitment. One consultant post has been appointed to and a second post is currently being advertised as part of a recruitment programme under the newly merged organisation. An additional 18 clinics were set up throughout September 2018 to aid the clearance of the backlog. The newly appointed consultant will have capacity to run 4 clinics with the focus of clearing the backlog. There are plans for 30 additional clinics to take place during October 2018, using new locum capacity or waiting list initiatives. The capacity for providing specific tests at weekends is impacting on the ability to bring in certain patients, resulting in those being planned according to available resources. Based on the current position and level of additions to the pending list, the Provider states they would require an additional 120 appointment slots each week to reduce the list to a manageable quantity by the beginning of March 2019. Discussions to repatriate some activity to community optometry services are ongoing.

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During the validation of those patients with a short review interval of between 1 and 3 months, the Provider has discovered that the processes between the Samuel Johnson Community Hospital site and the Queens Hospital site were inconsistent; an individual staff member required additional training; and some patients had been seen around their due date and were not removed from the pending list. All of these issues have since been rectified.

The Accountable Officer of the Staffordshire and Stoke on Trent CCGs and the Chief Executive of the merged Provider are due to meet in the coming weeks. In addition, the Director of Nursing & Quality of the Staffordshire and Stoke on Trent CCGs provides NHSE with regular updates on the progress of this work.

2.2.3 Neurology Service Update: First fit pathway – There are no issues as this has been addressed via the GP using choose and book. Follow up patients: For new referrals, UHDB (Derby site) has opened up to new out of area referrals from East Staffs since 1 August 2018 following the merge of the 2 organisations. Derbyshire patients will be seen within the UHDB Derby services. A formal assessment will be undertaken after 2 months to assess the impact of this change in process. It is anticipated that there should be early indicators of the impact by the end of September 2018. The Provider will revisit the possibility of opening to other CCG areas, including South East Staffordshire & Sesidon Peninsula, once they have completed the assessment; however, they need to ensure the services have the capacity and do not become overwhelmed. The Locum Consultant has confirmed that their contract ends at the end of October 2018. Discussions at the Contract Information Finance Operation Group have further questions to address with the Trust in respect of those patients from CCGs external to East Staffordshire.

2.2.4 Redesign of Maternity Community Postnatal Visiting Project: Following a number of concerns raised in respect of the redesign of maternity postnatal visiting and correspondence from the Child Death Overview Panel (CDOP), a joint desktop review was called by the CCG Quality Team on the 30th August 2018. It should be noted that the correspondence from CDOP relates to changes around safe sleep assessments and not in response to a child death. The purpose of the meeting was for the Provider to present the changes to the visiting regime, give a progress update on the successes of the project and encourage discussions around the concerns raised. The discussions resulted in the identification of timescales and actions for the Provider to address their earlier concerns and to expedite progress and conclude outstanding actions. Members of the CCG Quality Team will conduct a series of announced visits in the coming months. The Provider’s Head of Midwifery attended the CQRM on the 10th October 2018 and presented an update on the redesign and has welcomed the CCG’s request to undertake visits.

2.2.5 Information submissions: it is recognised that the data previously submitted as the sovereign organisations may be presented differently in line with new Provider organisational structure, which has not been finalised in its entirety. This includes workforce data, which will be available from November 2018 and other data submitted to national systems as requested by NHSE and NHSI.

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Quality and Safety Assurance Report – October 2018

LEAD COMMISSIONER REPORTING:

3.0 EZEC – Non-Emergency Patient Transport

Quality and Safety Committees ‘In Common’ Levels of Assurance Month Quality Safety July 2018 Partial Assurance Partial Assurance October 2018 Partial Assurance Partial Assurance

LEAD- Stoke-on Trent & North Staffordshire Clinical Commissioning E-zec Group Target Trend June July August Safety Never Events 0 = 0 0 0 Serious Incidents Reported No target = 0 0 0 Patient Experience Patient Experience Survey – % recommended N/A  95 92 97 Patient Experience Survey - Number of 60  57 60 58 responses recommended

3.1 Key Quality Issues / Concerns for the attention of the Governing Bodies related to the metrics: Summary of key quality issues/concerns: 3.1.2 Never Event – No Never Events reported. 3.1.3 There have been no Serious Incidents reported since January 2018. 3.1.4 Patient experience is very good although this is based on a relatively small sample which is less than 1% of the total journeys for the month. The provider is regularly reminded that the data is not statistically valid to give a full overview of the service. E-zec have advised that they are pursuing alternative options but advise the CCGs that this is pending due to staff capacity. The nature of the service makes it difficult to achieve patient feedback.

3.2 Key Quality Issues / Concerns for the attention of the Governing Bodies not captured in the metrics: 3.2.1 The contract overall is underperforming for activity levels: Lot 1 (North Staffordshire and Stoke-on-Trent) – 95%; Lot 2 (MPFT) – 63%; Lot 3 (Southern Staffordshire) 89%.

3.2.2 At a number of CRBs, Ezec have stated that extra-contractual journeys (ECJs) across the Staffordshire border take a significant time to complete and consequently have an impact on transport rota’s. Contract leads are currently reviewing reasons for these increases and have issued information requests via the contract to better understand the issues and impact. However August 2018 data shows that all KPIs have demonstrated improvement since the previous month. Consistent improvement across all KPIs has not previously occurred during the last twelve months. A meeting with CCG commissioners and Ezec was held on the 2nd of October 2018 to develop a new collaborative improvement plan. This will be monitored at CRB from November 2018.

3.2.3 Ezec was inspected by CQC on the 24th & 25th July 2018. The CQC report has not yet been published. No immediate concerns were raised or warning notices given.

13 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Quality and Safety Assurance Report – October 2018

LEAD COMMISSIONER REPORTING:

4.0 NHS 111

Quality and Safety Committees ‘In Common’ Levels of Assurance Month Quality Safety July 2018 Partial Assurance Partial Assurance October 2018 Partial Assurance Partial Assurance

LEAD- Stoke-on Trent & North Staffordshire Clinical Commissioning NHS 111 Group Target Trend June July August Safety Never Events 0 = 0 0 0 Serious Incidents Reported No target  0 1 0 Patient Experience F&F score – % recommended 75%  100 100 97 F & F Number of responses  23 18 36 Effectiveness % Ambulance Despatches 9% = 13.6 14.4 14.4 % ED Referrals 5%  9.2 8.9 8.4

4.1 Key Quality Issues / Concerns for the attention of the Governing Bodies related to the metrics: Summary of key quality issues/concerns: 4.1.1 Never Event – there have been no Never Events reported. 4.1.2 In July 2018 there was one Serious Incident reported. 4.1.3 Patient experience is very good although this is based on a small sample. The Provider is looking at ways to capture greater volumes of feedback. 4.1.4 Referral to Ambulance Services Staffordshire: August 2018 14.4% - Target 9 %. The CCGs continue to monitor performance at Contract Review Meetings (CRM) and continue with Contract Performance Notices (CPNs) and Remedial Actions Plans (RAPs). This target is challenging nationally. 4.1.5 Referral to Emergency Department Staffordshire: August 2018 8.4% - Target 5%. The CCGs continue to monitor performance at Contract Review Meetings (CRM) and continue with Contract Performance Notices (CPNs) and Remedial Actions Plans (RAPs). This target is challenging nationally.

4.2 Key Quality Issues / Concerns for the attention of the Governing Bodies not captured in the metrics:

14 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

4.2.1 Audits: The CQRM has reviewed the overall themes from the Call Advisor and Clinical Advisor call audits. Similar issues from previous months dominate the themes and the provider has now introduced side by side auditing and coaching to quickly deal with these common themes (probing, pauses, overly safe outcomes, documentation and overall call control). There is a push on developing expertise and confidence of downgrading high acuity calls to ensure the continued effect on the wider health economy as well as the patient journey. Actions and Outcomes: The CQRM will continue to monitor for improvement in the call audits.

15 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Quality and Safety Assurance Report – October 2018

LEAD COMMISSIONER REPORTING

5.0 Midlands Partnership NHS Foundation Trust (MPFT) (Previously South Staffordshire and Shropshire NHS Foundation Trust and Staffordshire & Stoke-on-Trent Partnership Trust) Community/Mental Health/Learning Disability

Quality and Safety Committees ‘In Common’ Levels of Assurance Month Quality Safety September 2018 Full Assurance Full Assurance October 2018 Full Assurance Partial Assurance

MPFT

CQC Rating th o MPFT – 12 July 2016 Overall: Good (NB. MPFT have adopted SSSFT’s CQC Rating) Quality Surveillance Group – October 2018 Routine  Enhanced  Risk Summit  Target Trend June July August Safety Never Events 0 = 0 0 0 Serious Incidents Reported No Target  13 6 10 Falls – Serious Incidents 0  1 0 0 Pressure Ulcers avoidable No Target  3 2 3 Avoidable Clostridium Difficile 0 = 0 0 0 MRSA 0 = 0 0 0 Safety Thermometer – Harm Free Care (All) No Target  90% 89% 88% Patient Experience EMSA Breaches No. Patients affected 0 = 0 0 0 FFT – Community (% Would Recommend) No Target = 97% 97% 98% FFT – Community (Responses) No Target  2644 2789 2580 FFT – Mental Health (% Would No Target  83% 74% 71% Recommend) FFT – Mental Health (Responses) No Target  83 94 86

Note: Midlands Partnership NHS Foundation Trust (MPFT) was formed on 1st June 2018 following a merger between South Staffordshire and Shropshire Healthcare NHS Foundation Trust (SSSFT) and Staffordshire and Stoke on Trent Partnership NHS Trust (SSOTP). The data shown in the table above represents the whole of MPFT with the following exceptions: NHS Safety Thermometer (classic) covers former SSOTP only as SSSFT utilise the Mental Health Safety Thermometer and Friends & Family Test (FFT) Community covers former SSOTP and FFT Mental Health covers former SSSFT. Further, wherever possible the data excludes services commissioned by other organisations e.g. serious incidents exclude Shropshire health services and complaints exclude adult social care. Where data would not easily be comparable in May 2018 this has been omitted (greyed out) above.

16 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

5.1 Key Quality Issues / Concerns for the attention of the Governing Bodies related to the metrics: 5.1.1 Workforce: The CQRM has invited the Trust Workforce director and they have reported that the workforce committee are looking at targets for a variety of metrics in combination with Unions. They have particularly focused on Staff Sickness across the trust and looking at harmonisation of policy, process and culture.

5.1.2 Serious Incidents: The Trust report to CQRM that a total of 10 serious incidents were reported during August 2018. For the serious incident investigations completed during August 2018 the Trust report that no service related root causes, contributory factors or related learning was identified. Of the 10 Serious Incidents for Staffordshire the categories are: • Unexpected Death of Inpatient = 2 • Unexpected Death of Community Patient = 5 • Pressure Ulcer = 3

The CCG Serious Incident review group, the Trust mortality review group and the joint pressure ulcer review groups will continue to review all the Serious Incidents.

5.2 Key Quality Issues / Concerns for the attention of the Governing Bodies not captured in the metrics: 5.2.1 NHS Improvement (NHSI) ‘Pressure ulcers: revised definition and measurements summary and recommendations’: The Trust has initiated discussion with CQRM on recommendations 28 and 29 -regarding the size and location deficit in the guidance where pressure ulcers would be considered significant i.e. an ear. The CQRM has agreed to escalate the requirement for this definition to the North Midlands Director of Nursing meeting (which is attended by all organisations DoNs) in November/December 2018 to agree a consistent approach to this definition as similar concerns are being raised by all Staffordshire providers. 5.2.2 Establishment Review: Trust acuity review, the establishment review has not proposed permanent changes to staffing numbers or skill mix. The review as whole has indicated that “registered nurse vacancy rates remain high within the services and although temporary registered staff are sought to fill gaps in the rota, additional pressures are placed on teams where this is not possible and risk is mitigated by use of care workers”. Trust oversight of this is being monitored through operational managers and is reported through the care groups and on a month by month basis to the Trust Board to monitor any consequential risks. 5.2.3 Early Intervention: In June 2018, through the Royal College of Psychiatrists the Trust conducted a self- assessment of their Early Intervention Services against NICE guidelines and quality standards for psychosis and schizophrenia. The Trust results show that there are some areas of good working practice and some areas that require improvement. It is their analysis that these areas differ across the Trust but as the report was worked on collaboratively, the Trust will share learning across Staffordshire and Shropshire. The Trust have offered that the clinical lead for the action plan will present to CQRM around January 2019. 5.2.4 Community Nursing Assurance Group: Excluding vacancies, sickness and maternity leave the staff availability in Stoke-on-Trent during August 2018 was 75%. The Trust advised that the teams have been able to provide minimum safe staffing levels daily through overtime/additional hours and the use of bank nurses when available. Further, the Trust has stated that 25.2 WTE of the vacant posts have been either recruited to or temporary cover has been arranged. South Staffordshire ILCT reports an improving picture and forecast the team are approaching full establishment by the end of October 2018. A further update will be presented by the Trust’s Area Manager at Community

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Nursing Assurance Group in November 2018. The Trust has supported 17 senior staff nurses to commence the District Nursing specialist practitioner qualification in September 2018. 5.2.5 CQC Publications: In September 2018 the CQC submitted a report on “Quality improvement in hospital trusts - Sharing learning from trusts on a journey of QI”. Professor Ted Baker (CQC Chief Inspector of Hospitals) has produced the report to celebrate Trusts driving improvement and provides case studies from these eight NHS trusts, and in particular where the CQC found the quality of leadership is a key influence of the ability of Trusts to improve. MPFT have had a case study selected for this report. In September 2018 the CQC produced their findings on ‘Sexual Safety on Mental Health Wards’. MPFT were identified for their example of ‘an effective initiative’ at ‘The Redwoods Centre’ in Shropshire. This initiative was developed from the reporting of incidents through jointly working with safeguarding and the police. 5.2.6 Brighton House Service move to Maple Tree Court Residential Home: The Trust had proposed to contract beds at a local Residential Home for the functions required under the rehabilitation service specification which previously resided with Brighton House. This arrangement was expected to go live on the 15th October 2018. However the CQRM, Senior members and the Director of the Nursing, Quality & Safety Team have raised concerns around the governance arrangements, CQC registration and specification for patients accessing this service. This has now been discussed at a senior level and an instruction to halt the move has been submitted to the provider by the CCG Director of Nursing and Quality. The CCG will continue to support the Trust to source appropriate alternative provision.

18 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

ASSOCIATE COMMISSIONER REPORTING:

6.0 Dudley Group NHS Foundation Trust – Acute and Community – Circa 722 beds Author of Report: Alexandra Birch – Strategic Improvement Lead for Maternity, Quality and Patient Safety/Daniel Pickford – Quality Improvement Support Manager

6.1 Key Quality Issues/Concerns for the attention of the Governing Bodies related to the metrics: 6.1.1 Care Quality Commission Inspection of Urgent and Emergency Care Services The Governing Bodies should note the outcome of the recent CQC inspection undertaken on the Urgent and Emergency Care Services of Dudley Group NHS Foundation Trust (DGFT). The CQC undertook out an out of hours, unannounced, focused inspection on the 28th June 2018.

The inspection team specifically looked at the safe and well-led aspects of the key lines of enquiry within the Emergency Department at Russells Hall Hospital and further focused on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Following the inspection the CQC published the report and assigned a rating of ‘Inadequate’ to the Urgent and Emergency Care Services at DGFT.

The CQC has been frustrated at the pace of change within the DGFT Emergency Department and has taken enforcement action under Section 31 of the Health and Social Care Act 2008 following their visit on the 28th June 2018. These areas are: • how patients are triaged and assessed. • how DGFT manage patients when their condition deteriorates. • staffing. • safeguarding.

Actions being taken Following the CQCs inspection and enforcement action, the Trust has implemented actions plans to address all of the areas of concern. At the CQRM on the 9th October 2018, the Trust advised the CCGs (Dudley and Staffordshire) that the ED Improvement Action Plan is to be presented at the Trust Board Meeting, with an update to be presented at the November 2018 CQRM. Staffordshire CCGs are continuing to monitor this ongoing situation for Staffordshire patients and working closely with Dudley CCG to understand impacts on patients as well as progress against the Trust’s action plan. The host CCG has requested a multitude of information relating to the Emergency Department and the impact on patients, including information on the recently publicised patient deaths, and has included the request for information specifically relating to Staffordshire patients. The Trust have both short term plans (30 days) and medium to long term plans (60-90 days), however, it is important to note that a further CQC inspection took place during August 2018 (the report is yet to be published), therefore timelines are likely to change.

6.1.2 A&E 4 Hour Wait, A&E 12 Hour Wait Ongoing issues with performance in this area have been identified and discussed at CQRM since November 2016. Achievement of 4 hour waits continues to be a challenge for the Trust who achieved 85.40% in May, 86.90% in June and 85.30% in July 2018, but have continued to avoid 12+ Hour Waits with only 1 in May 2018 and none in June or July 2018. The Trust has a number of actions in place to address this issue. At the CQRM on the 9th October 2018, the Trust advised that they have received attracted interest for five Consultant positions in ED, with interviews to take place on the 10th October

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2018. An update regarding recruitment of these positions will be provided at the next CQRM. 6.2 Key Quality Issues/Concerns for the attention of the Governing Bodies not captured in the metrics: 6.2.1 Paediatric Outpatient Follow Up Appointments For some months, there have been backlog issues with paediatric outpatient follow up appointments with a number of children waiting over 60 weeks to be seen. A Remedial Action Plan has been in place and the performance is currently in line with its revised trajectory for August 2018.

Actions being taken The Trust have implemented a new booking process which has changed to the booking of appointments being at a maximum of 6-weeks’ notice. As a result of this new system, the cohort of overdue follow ups has proportionally shifted from ‘with an appointment’, to ‘without an appointment’. As a consequence of the change to the process of booking patients, the number of children waiting over 60 weeks without an appointment has significantly reduced.

At the CQRM in October 2018, the Trust advised that children waiting 6 weeks for an appointment has now significantly reduced from 500 in March 2018 to 70 (current position). Staffordshire CCGs requested assurance as to how often the appointment backlog is clinically reviewed and any harm/impact on children. The Trust advised that patient clinical notes have been reviewed by consultants and risk assessments completed, with no harm to patients identified as a result of the backlog. The Trust advised that they will seek further clarification/information with regard to how often the backlog is clinically reviewed and provide an update at the next CQRM.

20 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

ASSOCIATE COMMISSIONER REPORTING:

7.0 Walsall Healthcare NHS Trust – Acute/Community – 550 Acute Beds Author of Report: Kay Roberts, Quality Improvement Manager

7.1 Key Quality Issues/Concerns for the attention of the Governing Bodies related to the metrics: 7.1.1. Effectiveness Experience and safety: The data used within this report is from July and August 2018. Dr Karen Dunderdale, Director of Nursing/ Director of Infection, Prevention and Control joined the organisation in September 2018. Mr Amir Khan has stepped down as Medical Director, a new Medical Director has been appointed and will commence work with the Trust shortly. 7.1.2. Referral to Treatment (RTT) Incomplete Pathways: The Trust reported 89.51% for August 2018, which is a slight decrease compared to the 90.1% reported in July 2018. However, figures for September 2018 are showing a significant improvement of 92.2% against a target of 92%. The Trust has recruited a new consultant who will commence with the Trust on the 22 October 2018 and will work on Urology Services jointly with University Hospital Birmingham; this will significantly help in keeping RTT on track. 7.1.3. Accident and Emergency (A&E) 4 Hour Wait: The Trust reported 85.74% for the month of August 2018, which is a slight improvement over the 85.21% reported for July 2018. The Trust is achieving their internal improvement trajectory of 85% and is on target to reach the national target of 90%. 7.1.4. Friends and Family Data: The Trusts A&E data for August and September 2018 is showing a significant improvement over previous months, with 83%. The Trust recognises that further work is required to continue improvement and have a programme of work in place to ensure that this happens. 7.1.5. Staff Sickness: The Trust reported a slight improvement in sickness rates of 4.87% for August 2018 compared to 5.06% for July 2018; this against a target of 3.39%. The Trusts sickness absence during the past 12 months stands at 5.30%, which is 1.91% above the Trusts target. The Trust has a number of actions in place to address the sickness absence and these are monitored at the Clinical Quality Review Meeting on a monthly basis. 7.1.6. Staff Turnover: The Trust reported a slight decline in turnover rates of 10.42% for August 2018 compared to 9.20% for July 2018; this is against a target of 10.00%. Actions: The Trust has an ongoing programme for recruitment and retention, with open days and bus tours.

7.1.7. Falls: The Trust reported 106 falls for August 2018, which is a significant rise to the 75 reported in July 2018. There were 19 reported incidents where patients had fallen more than once. In total these equated to 50 falls for August 2018. One fall resulted in moderate harm and 1 fall resulted in severe harm (death); the Trust has followed the Serious Incident reporting process and a full Root Cause Analysis will be undertaken. This incident will also be reviewed at the Harms Review Meeting,

21 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

7.1.8. High Dependency Unit (HDU) New Build Update: The Trust is expecting the new combined HDU/ICU build to be open in December 2018. There will be an additional 16 bed spaces.

7.1.9. Quality Assurance Visit: Based on the findings from the West Midlands Quality Review visit, the Host CCG and Stafford and Surround CCG undertook an Infection Prevention Control quality assurance visit to the Imaging Department. This was a repeat visit to address issues that were found previously. The Trust had made some progress against the action plan, but was aware that they still have work to do, particularly around hand hygiene with doctors. An update on actions will be presented to the Host CCG.

7.2 Key Quality Issues / Concerns for the attention of the Governing Bodies not captured in the metrics: 7.2.1. The Trust has recruited a new Executive Team; discussions have taken place at the September and October 2018 CQRMs around the reporting schedule and contents of reports moving forward. Therefore the committee are asked to note that reporting may differ on a monthly basis as reports evolve. 7.2.2. Mortality: The Trust has appointed to the Medical Examiner role, this is a statutory requirement for all trusts. The Trust has also recruited 2 Medical Officers who will support with scrutiny and provide a dedicated administration support, ensuring that governance is robust.

22 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

ASSOCIATE COMMISSIONER REPORTING:

8.0 University Hospitals of Derby and Burton NHS Foundation Trust – Derby sites - Acute Author of Report: Letitia Murray, Clinical Quality Improvement Manager

8.1 Key Quality Issues/Concerns for the attention of the Governing Bodies ‘In Common’ related to the metrics: In July 2018, the former Burton Hospitals NHS Foundation Trust and former Derby Burton Hospitals NHS Foundation Trust merged to become one organisation, University Hospitals of Derby and Burton NHS Foundation Trust. Derbyshire CCG is the Lead Commissioner and the CCG attends the Quality Assurance Group (QAG) which is held on a quarterly basis. Further, the Staffordshire CCGs Head of Quality & Safety has a monthly meeting with Derbyshire CCGs’ Deputy Chief Nurse.

8.1.1ED Breaches 4 hours: During August 2018, the Trust achieved 84.4% against a target of 95%. This figure relates to the newly merged organisation. Derbyshire CCG continues to meet with the Trust on a regular basis to discuss A&E performance. A revised recovery action plan has been developed and discussions are ongoing with the trust to agree a trajectory and timeline for recovery. Derbyshire CCG advises that the direction from NHSE/NHSI is that this should be a joint (Burton/Derby) recovery position due to the merger.

8.1.2 Mixed Sex Accommodation Breaches: For the Derby sites, there were 4 breaches (4 patients). Each of the patients were ready for discharge from critical care; however, no bed was available. The Lead Nurse for Intensive Care speaks to patients as part of the follow up care and routinely asks about same sex accommodation. Patients state that they: • Did not fully recall the period in question so were unaware. • They have no strong opinions on mixed sex accommodation within the Intensive Care Unit context • They are grateful for the specialist care provided and mixed sex accommodation was not a priority during that period.

The Provider is currently developing their seasonal plan for winter which will include how they manage potential breaches going forward. The Provider is committed to protecting the privacy and dignity of patients and has put in place a process for wards to notify the Operational Flow team of any potential breach of the standard so that a suitable bed can be identified as soon as possible. Contractual penalties are being applied for each patient who breaches.

As part of the ongoing work to better understand the possible impact of any breaches, the Patient Experience Team are undertaking a patient survey for an initial 3 months on all the Derby site HDU/ICU areas. At the end of the 3 month survey the findings will be analysed. Any urgent or early issues will be escalated to the Corporate Nursing Team during the survey if required. The survey is planned to commence in October 2018.

8.1.3 Tissue Viability: Limited information regarding pressure damage has been provided by the Host CCG. In July 2018, of the reported pressure damage, there were 8 hospital acquired deep tissue injuries and another 17 pressure ulcers were identified as being inherited from other organisations or the patients’ residence. The higher numbers reported during the early months of this year may be a reflection of the acuity and volume of patient numbers admitted to the Provider. The Host CCG Quality Lead is seeking further information and will report any concerns back to the Associate CCGs.

23 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

In line with the recent NHS Improvement recommendation regarding the definition of pressure damage, the Provider are discontinuing the use of the terms ‘avoidable’ and ‘unavoidable’ with additional changes being made to the Datix system for data collection. 8.2 Key Quality Issues / Concerns for the attention of the Governing Bodies not captured in the metrics: 8.2.1 Derbyshire CCGs have standardised Reporting Requirements for Schedule 6a and Schedule 4 within the NHS Contract. The Host CCG regularly meet with relevant staff within the Provider organisation, and address many issues/concerns which may be raised at monthly QAG meetings, hence the reason the Host CCG have reduced the frequency of the QAG meetings to a Quarterly basis. The Derbyshire CCGs Deputy Chief Nurse covers the Acute Hospital contracts and other members of the CCG Quality Team attend the Provider’s internal Quality Meetings. It is at these meetings that the Host CCG provides the necessary confirm and challenge around the information supplied. The Host CCG has provided assurance to Associate CCGs that their attendance at relevant Provider meetings will continue.

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9.0 Quality Directorate Report – October 2018 This section of the report provided by the Director of Nursing and Quality is to briefly share with the Governing Bodies the additional work being undertaken by the team locally, as well as informing on any initiatives affecting the CCG locally, regionally and nationally.

The quality team works to continue to ensure the consistent provision of safe, effective, person-centred outcomes for patients across Staffordshire and Stoke-on-Trent.

9.1 Staffordshire and Stoke-on-Trent CCGs Quality and Safety Committees ‘In Common’ (QSCC) – October 2018 This was the second meeting of the Staffordshire and Stoke-on-Trent Quality and Safety Committees ‘In Common’ (QSCC) for; Cannock Chase CCG, East Staffordshire CCG, North Staffordshire CCG, Stafford and Surrounds CCG, South East Staffordshire and Seisdon Peninsula CCG and Stoke-on-Trent CCG.

9.2 Items Approved at Quality and Safety Committees ‘In Common’ The Committees approved the following items at the October 2018 meeting: • Soft Intelligence Proposal across Staffordshire. • The Combined Clinical Risk Register for the 6 CCGs.

9.3 Escalation to the Governing Bodies ‘In Common’ from the Quality and Safety Committees ‘In Common’ in November 2018 There were no items to escalate to the Governing Bodies from the Quality and Safety Committees ‘In Common’ in October 2018.

9.4 GP 60 Second Reporting The Committees received feedback relating to the following quality and safety issues: • District Nursing Workforce issues were highlighted in specific teams across Staffordshire. This is a known issue for the MPFT and was highlighted in the provider quality reports presented at the October 2018 Quality and Safety Committees ‘In Common’. The discussion is part of the business cycle for Midlands Partnership Foundation Trust and Virgin CQRM’s, and is managed monthly at the Community Nursing Assurance Group. • Clinical leads discussed operational pressure on GP Practices due to IT issues. The IT Provider Staffordshire and Shropshire Health Informatics Service advised that issues are now stable, however clinical leads highlighted that the recent issue needs to be addressed via the provider’s business continuity plan to avoid future problems. Primary Care advised of an increased level of vigilance on the situation.

9.5 Patient Engagement Reports The Committees received briefings regarding key patient engagement activity including a summary of patient stories highlighted at the Patient District Groups. Members were assured that the information and any soft intelligence highlighted had previously been escalated to the quality team and action was underway to address this in line with normal processes. Written and verbal reports were received by the QSCC describing the engagement and meetings held across the area. All patient stories/accounts are logged onto the Datix system as soft intelligence.

9.6 Soft Intelligence Proposal

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The Committees received the soft intelligence proposal outlining the current systems for collecting, managing and reporting items of ‘soft intelligence’, including clinical and patient feedback across the Staffordshire CCGs. The proposal described an approach of aligning and improving the soft intelligence processes across Staffordshire, with a need to standardise processes as much as possible and adopt the good elements from all areas, in order to develop a best practice approach.

The Committees ‘In Common’ were asked to consider the proposed approach and agreed that this was fit for purpose. The Committees approved the soft intelligence proposal subject to minor amendments.

9.7 Safeguarding Adults The Committees received an update on the pertinent issues relating to Adult Safeguarding in Staffordshire and Stoke-on-Trent. The key points discussed at the meeting were as follows: • Safeguarding Adult Reviews. • Domestic Homicide Reviews. • Nursing Homes. • Mental Capacity Act 2005. • Providers by Exception.

The report incorporated recent national developments for the committees to be aware of, which are as follows:

9.8 Safeguarding Children The Committees received an overview of the quality assurance of Safeguarding Children and Young People across Staffordshire and Stoke-on-Trent. Including the following key points: • Safeguarding Children Dashboard returns and Exception Reports/ Updates • Serious Case Reviews • Safeguarding children training – Update • Section 11 Audit – compliant and standards met • GP Safeguarding Audit – East Staffordshire • Safeguarding Activity- for children subject to a Child Protection Plan, Looked after Children and child deaths • Child Protection Information System (CP-IS) - Update • Working Together 2018 • Looked After Children Report – Update • Provider Updates • Harmful Sexual Behaviour (HSB) • Child Death Overview Panel (CDOP)

9.9 Medicines Optimisation The Committee received an overview of the agreed key quality prescribing indicators across South Staffordshire providing assurance over local prescribing. The Committees were briefed that, following the recent CCG restructure across Staffordshire the medicines optimisation team are working to produce one Quality report across the 6 CCGs – this will be reported on from December 2018.

9.10 General Practice Quality Assurance Quarterly update report The report was presented to the Committees in common, the key points included: • CQC Inspection ratings.

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• Primary Care quality quarterly review meeting outcome. • Upheld complaints. • Friends and Family test (FFT). • Learning and education including PLT and Peer reviews. • Quality visit programme for 2018/19. • National GP Patient Survey results by CCG. • Improvement and Assessment Framework –Sepsis. • Anticoagulation update.

A number of practices have received a ‘Requires Improvement’ rating for the safety domain from their CQC inspection. The Committees received assurances regarding the actions being taken by the practices to improve their rating and the support given by the CCG primary care team.

9.11 Clinical Risk Register The Committees received the first draft version of the new combined Clinical Risk Register for the Nursing and Quality Directorate for clinical risks across the 6 Staffordshire CCG’s. The Committees were asked to note, that as part of the alignment of the clinical risk registers all risks have been reviewed separately with Directors to discuss and close down risks which are no longer required, or are to be added to the new Issues log. The new combined Clinical Risk Register will be submitted to the Executive Team for discussion and updating on a monthly basis.

The Committees were asked to review and approve the Nursing and Quality risks on the draft Clinical Risk Register which had been compiled following the draft Joint CCG Risk Management Strategy for 2018. The committee were also asked to receive and approve the Issues log.

The Committees approved the Clinical Risk Register and Issues log for the Nursing and Quality Directorate.

9.12 Transforming Care Programme The Committees were updated on the progress being made in delivering the requirements of the national ‘Building the Right Support’ plan through the Staffordshire and Stoke-on-Trent Transforming Care Partnership (TCP). The key Points to note were:

The Staffordshire TCP has not achieved the NHSE target trajectory for Quarter 2 2018/19. At 30/9/18 there were 36 patients within CCG commissioned beds and the NHSE target trajectory was 21 (+15). Many planned patient discharges were delayed for clinical and safety reasons. This group of patients will now be discharged to the community during Quarter 3 2018/19 and only when full assurance is in place that all the holistic needs of these patients can be met in the community.

The TCP work streams are on-going and continue to progress the work identified in each workstream’s individual action plan. The Children’s and Young Peoples Pathway Development Work Stream has been significantly depleted following the CCG Management of Change and the TCP team is actively recruiting new members to join this work stream. Members have now been recruited from all system partners.

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Items presented for Information

9.13 Update on Provider Quality Priorities 2018/19 The Committees received a 6 month update on the progress being made as known to the Quality Team by the main providers on their 2018/2019 priority areas as stated in their published Quality Accounts of 2017/2018. Updates were included for the Trusts where the CCGs are the Lead Commissioner. There were no issues/concerns raised by the Committees from the information provided in the report.

9.14 CQUIN Update The Committees were provided with assurance in respect of the ongoing monitoring of Commissioning for Quality and Innovation (CQUIN). The CQUIN schemes are intended to deliver clinical quality improvements and drive transformational change. With these objectives in mind the schemes were designed to support the ambitions of the Five Year Forward View and directly link to the NHS Mandate and it now focuses on two areas: Clinical quality and transformational; Supporting local areas (Sustainability and Transformation Plans & Local financial sustainability).

During 2017/18 four Providers have merged meaning the CQUINS had to be aligned where possible and trajectories reviewed to reflect the impact of the mergers. This impacted on: • Midlands Partnership Foundation Trust, formally South Staffordshire and Shropshire Healthcare NHS Foundation Trust & Staffordshire and Stoke on Trent Partnership NHS Trust. • University Hospitals of Derby and Burton NHS Foundation Trust, formally known as Derby Teaching Hospitals NHS Foundation Trust & Burton Hospitals NHS Foundation Trust.

9.15 Serious Incident Report The regular monthly Serious Incident report was received by QSCC to advise the Committees of serious incidents occurring in local main providers along with independent providers. The report outlines immediate actions taken to ensure patient /staff safety, and to provide assurances to the Committees that all appropriate actions are being undertaken.

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REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 07

Report to: Governing Body Meetings in Common in PUBLIC

Title: Month 5 2018/19 Performance Report

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Jane Moore, Director of Strategy, Strategy, Planning and Performance Y Planning and Performance Directorate

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme): N/A

Action Required (select): Decision Discussion  For Assurance / For Information 

Purpose of the Paper (Key Points + Executive Summary): The purpose of the month 5 performance report and exception report is to provide a summary of performance and activity across Cannock Chase (CC), South East Staffordshire and Seisdon Peninsula (SES & SP) and Stafford and Surrounds (SaS) Clinical Commissioning Groups (CCG). The report outlines the latest-available data and summarises our performance against the key national requirements, performance standards and other measures.

NHS Constitution at Month 5 The following constitutional standards are not achieving at Month 5. Month 4 performance is shown in brackets as a comparison. • Accident and Emergency 4 hour waits remain below the 95% standard for all core providers; • UHNM 90.42% (83.51%) • RWT 93.51% (91.58%) • Dudley Group 87.65% (85.30%) • UHDB 90.01% (90.05%) • Walsall 81.59% (80.71%)

• 18 weeks from referral to treatment (RTT) has seen a slight improvement in performance – SaS 85.55% (83.39%), CC 90.29% (89.63%), SES & SP 91.83% (91.62%).

• 52 week breach numbers have decreased for SaS to 9 (10) and SES & SP to 2 (5). CC has increased to 2 (1).

Cancer access standards

CC only: • Cancer 2 week wait – 88.74% (92.36%)

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

• Cancer 31 day first definitive treatment – 92.06% (97.18%)

SES&SP only: • Cancer 2 week wait – 92.58% (93.50%)

CC & SES&SP • Cancer 31 day subsequent treatment surgery – CC 93.75% (100%), SES&SP 92% (100%) • Cancer 31 day subsequent treatment – radiotherapy – CC 80.77% (64.29%), SES&SP 91.43% (88.89%)

SAS and SES&SP • Cancer 62 day screening SAS 50% (90%), SES&SP 83.33% (100%)

All three CCGs • Cancer Breast Symptoms 2 week wait – SAS 75% (100%), CC 80% (77.78%), SES&SP 86.21% (94.74%). • Cancer 62 day standard – SAS 78.38% (77.08%), CC 70.00% (63.89%), 74% (70.37%)

Other Performance at Month 5 WMAS - Category 1 to 4 • Category 1 (7 min) performance remained below target in all three CCG’s in M5 albeit only slightly. • Category 2 – 4: All three CCGs have achieved the 90th centile response targets for category

2, 3 and 4 response targets in M5.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): The mitigating actions being taken to address areas of non-delivery of constitutional targets could have an impact on levels of CCG contracted activity.

Implications: Monitoring performance is a statutory duty of the CCG as stated in their Legal and/or Risk respective constitutions. CQC N/A Where non-delivery of NHS Constitutional Standards indicates an adverse Patient Safety impact on patient safety this is investigated by the CCG Quality Team and pursued through the Clinical Quality Review Meeting (CQRM). Patient Engagement N/A Financial N/A Sustainability N/A Workforce / Training N/A

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices /  Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required: The Governing Bodies are asked to: Note the content of the report and discuss accordingly

3 Staffordshire CCGs Performance Report

Published: October 2018 Month 5 (August): 2018/19

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 1 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group Contents Page

Content Page 1. Performance and Contract Management Overview 3 2. Activity v Plan 9 3. Urgent and Emergency Care 16 - Provider A&E Activity - 12 hour trolley breaches - Delayed Transfers of Care - NHS 111 - Ambulance WMAS - Healthcare Acquired Infections (HCAI) and Mixed Sex Breaches 4. Planned Care 40 - Referral to Treatment - Patients Waiting Over 52 weeks - Diagnostic Waits - Cancelled Operations (Quarterly update) 5. Cancer 50 - Cancer Standards - Cancer Mitigating Plans 6. Mental Health 61 - IAPT Access Target and Recovery Metrics - Dementia Diagnosis 7. Provider Summaries 66 8. Improvement and Assessment Framework Dashboard 73 9. Abbreviations 79

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 2 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 1. Performance Overview – North & East

East Staffordshire CCG Rolling 12 Months North Staffordshire CCG Rolling 12 Stoke on Trent CCG Rolling 12 Months Indicators Target 18/19 Trend / 18/19 Months Trend / 18/19 Trend / Performance Performance Performance YTD Jun 18 Jul 18 Aug 18 YTD Jun 18 Jul 18 Aug 18 YTD Jun 18 Jul 18 Aug 18 Healthcare Acquired Infections MRSA 0 1 0 1 0 2 1 0 1 0 0 0 0 C.difficile 30/60/86 16 5 5 2 19 3 5 5 27 3 3 9 Referral to Treatment Times RTT Admitted n/a 75.28% 77.38% 75.30% 73.80% n/a 69.34% 68.41% 67.55% 72.95% n/a 68.79% 65.35% 70.99% 71.08% n/a RTT Non-Admitted n/a 91.96% 91.76% 92.67% 91.76% n/a 87.26% 86.08% 88.22% 87.36% n/a 86.19% 85.38% 85.59% 87.10% n/a RTT incompletes 92% 91.23% 91.55% 91.51% 91.87% 79.34% 78.90% 79.91% 81.61% 78.60% 77.71% 79.74% 81.35% RTT 52 week + waiters 0 5 1 1 2 145 32 31 33 176 37 37 41 Diagnostic test waiting times Diagnostics 6 weeks + 99% 99.04% 98.95% 99.51% 99.27% 98.28% 98.74% 98.09% 96.64% 98.92% 99.10% 98.93% 98.02% Cancer waits Cancer 2 week wait 93% 96.12% 95.39% 95.62% 96.86% 96.60% 95.77% 98.49% 96.04% 96.45% 95.00% 97.20% 95.70% Cancer Breast Symptoms 2 week wait 93% 95.44% 89.29% 92.68% 100.00% 91.87% 73.91% 100.00% 100.00% 97.02% 95.45% 95.65% 100.00% Cancer 31 day first definitive treatment 96% 97.14% 97.67% 100.00% 95.52% 97.67% 99.17% 99.19% 99.07% 97.34% 98.41% 98.47% 96.83% Cancer 31 day subsequent treatment - surgery 94% 98.21% 100.00% 100.00% 100.00% 92.00% 94.12% 100.00% 93.94% 91.01% 81.82% 89.47% 95.00% Cancer 31 day subsequent treatment - drug 98% 99.19% 100.00% 100.00% 97.44% 100.00% 100.00% 100.00% 100.00% 99.10% 100.00% 100.00% 96.43% Cancer 31 day subsequent treatment - radiotherapy 94% 99.15% 100.00% 95.24% 100.00% 96.34% 94.12% 92.86% 96.77% 97.57% 97.87% 100.00% 97.37% Cancer 62 day standard 85% 82.46% 86.36% 77.78% 78.95% 84.89% 87.10% 87.67% 89.71% 84.72% 90.00% 85.71% 78.67% Cancer 62 day screening 90% 97.83% 94.12% 100.00% 100.00% 91.89% 75.00% 90.91% 100.00% 87.50% 71.43% 90.00% 94.12% Cancer 62 day upgrade 0% 100.00% 100.00% 100.00% 100.00% 93.88% 97.62% 88.00% 96.15% 91.94% 93.18% 100.00% 91.67% Mixed Sex Accommodation Breaches Mixed Sex Accommodation Breaches 0 2 0 2 0 14 0 3 7 0 0 0 0

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 3 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 1. Performance Overview – South

Stafford & Surrounds Rolling 12 Months Cannock Chase Rolling 12 South East Staffs & Seisdon Peninsula Rolling 12 Months Indicators Target 18/19 Trend / 18/19 Months Trend / 18/19 Trend / Performance Performance Performance YTD Jun 18 Jul 18 Aug 18 YTD Jun 18 Jul 18 Aug 18 YTD Jun 18 Jul 18 Aug 18 Healthcare Acquired Infections MRSA 0 3 0 0 1 1 0 0 0 1 1 0 0 C.difficile 58/47/46 11 2 1 3 14 1 5 4 15 1 1 6 Referral to Treatment Times RTT Admitted n/a 76.00% 74.81% 77.40% 78.52% n/a 76.74% 77.05% 77.40% 77.79% n/a 74.40% 75.37% 74.42% 74.68% n/a RTT Non-Admitted n/a 90.05% 89.24% 90.40% 91.20% n/a 92.04% 92.22% 92.16% 92.46% n/a 93.11% 93.38% 92.78% 93.75% n/a RTT incompletes 92% 83.68% 83.41% 83.39% 85.55% 89.56% 89.37% 89.63% 90.29% 91.57% 91.40% 91.62% 91.83% RTT 52 week + waiters 0 50 8 10 9 14 6 1 2 18 5 5 2 Diagnostic test waiting times Diagnostics 6 weeks + 99% 99.17% 99.34% 99.18% 98.47% 99.01% 99.05% 99.36% 98.95% 99.25% 99.27% 99.12% 99.21% Cancer waits Cancer 2 week wait 93% 93.41% 90.94% 95.31% 93.33% 87.08% 86.23% 92.36% 88.74% 92.37% 93.50% 92.58% 93.02% Cancer Breast Symptoms 2 week wait 93% 85.37% 86.67% 100.00% 75.00% 69.35% 68.18% 77.78% 80.00% 88.40% 89.55% 94.74% 86.21% Cancer 31 day first definitive treatment 96% 98.50% 98.98% 100.00% 97.10% 95.49% 97.22% 97.18% 92.06% 97.96% 98.13% 99.06% 97.20% Cancer 31 day subsequent treatment - surgery 94% 94.05% 83.33% 94.74% 95.24% 96.67% 85.71% 100.00% 93.75% 97.25% 100.00% 100.00% 92.00% Cancer 31 day subsequent treatment - drug 98% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% Cancer 31 day subsequent treatment - radiotherapy 94% 94.74% 93.75% 95.12% 97.22% 83.94% 92.59% 64.29% 80.77% 90.26% 88.89% 88.89% 91.43% Cancer 62 day standard 85% 80.79% 82.14% 77.08% 78.38% 69.06% 64.29% 63.89% 70.00% 78.02% 77.36% 70.37% 74.00% Cancer 62 day screening 90% 84.44% 91.67% 90.00% 50.00% 97.22% 66.67% 100.00% 100.00% 91.49% 88.89% 100.00% 83.33% Cancer 62 day upgrade 0% 90.91% 94.74% 78.95% 86.96% 90.72% 90.00% 90.48% 76.47% 86.36% 85.00% 76.19% 88.24% Mixed Sex Accommodation Breaches Mixed Sex Accommodation Breaches 0 0 0 0 0 1 0 1 0 6 0 1 3

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 4 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 1. A&E performance and 12 hour Trolley Breaches

18/19 18/19 18/19 YTD Jun 18 Jul 18 Aug 18 Rolling 12 Months YTD Jun 18 Jul 18 Aug 18 Rolling 12 YTD Jun 18 Jul 18 Aug 18 Rolling 12 Months Accident & Emergency - Provider Target Trend / Months Trend / Trend / UNIVERSITY HOSPITALS OF NORTH Performance THE ROYAL WOLVERHAMPTON NHS Performance THE DUDLEY GROUP NHS FOUNDATION Performance MIDLANDS NHS TRUST TRUST TRUST A&E 4 Hour Target 95% 84.08% 82.78% 83.51% 90.42% 92.28% 91.29% 91.58% 93.51% 86.28% 86.93% 85.30% 87.65% 12 hour trolley breaches 0 2 0 0 0 4 0 1 2 1 0 0 0 HEART OF ENGLAND NHS FOUNDATION BURTON HOSPITALS NHS FOUNDATION WALSALL HEALTHCARE NHS TRUST TRUST TRUST A&E 4 Hour Target 95% 83.10% 83.11% N/A N/A 94.29% 92.80% N/A N/A 83.04% 83.89% 80.71% 81.59% 12 hour trolley breaches 0 1 0 0 0 0 0 0 0 0 0 0 0 UNIVERSITY HOSPITALS OF DERBY AND UNIVERSITY HOSPITALS BIRMINGHAM NHS BURTON NHS FOUNDATION TRUST FOUNDATION TRUST A&E 4 Hour Target 95% 89.23% 89.35% 90.05% 90.01% 82.45% 85.17% 81.98% 81.57% 12 hour trolley breaches 0 14 3 1 2 0 0 0 0

RWT

• There were 2 breaches of the 12 hour decision to admit target during the month of August. Both of these were Mental Health patients who required a Mental Health inpatient bed. • There were 2 breaches of the 12 hour decision to admit target at UHDB.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 5 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 1. Contract Management against Constitutional Standards

Provider Performance Issues and Actions BHFT • Ophthalmology – the RAP actions are expected to be confirmed on 07/09/18. • Cancer 38 day tertiary referrals – the RAP was agreed on 5/9/18. • Ambulance Handover – RAP refreshed 29/6/18), • DTOCs - RAP refreshed 9/7/18) • RTT - RAP refreshed 9/7/18 • A&E – Trust have failed 95% standard for last three consecutive months. • The Trust met PSF Target for Q1 (Improvement compared to same Quarter in previous year. Q1 Target 93.7%, Actual 94.3%). Factors behind decline in performance: late first assessments (post initial triage), sustained late Ambulance conveyance, high activity (8 days of 200+ activity across month), and covering medical staffing rota. • A new CPN was issued in September. A contract management meeting (CMM) took place on 27/9/18. The CMM outcome was a RAP to be developed. NB: A CPN was in place at the end of 17/18 but was closed due to achievement of the A&E standard. Further deterioration/lack of sustained attainment of the standard has led to commissioners wishing to raise a CPN. Virgin Care • CPNs in place for:- • 4 hour wait • Ambulance handover UHNM • CPNs are in place for:- • A&E - raised 08/18- Outcome = Joint Investigation • Lines in Situ - raised 08/18 = Withdrawn • Frail Elderly - raised 08/18 - Outcome = Joint Investigation • RTT - raised 08/18 - Outcome = Joint Investigation • RTT 52 weeks - raised 08/18 - Outcome = Joint Investigation RWT • The coordinating commissioner has advised they will not be raising CPNs for 2ww, 31 day, 62 day, 4 hours, but will continue to publish and monitor performance through monthly CRBs and informal remedial action plans agreed with the provider. Cancer – renewed actions include: • Revised PDR to include review of all patients on backlog • Monthly cancer recovery meetings • Escalation calls with NHS E (Birmingham/Black Country) • Harm reviews for all patients > 104 days

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 6 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 1. Contract Management against Constitutional Standards

Provider Performance Issues and Actions HEFT • The coordinating commissioner has advised that they will not be raising CPNs for A&E/RTT but will continue to publish and monitor performance through the monthly contract review boards (CRBs). Actions for AE Underperformance • Maximise AEC/SAU/GAU and MDH capacity on all sites, ensure direct referrals to assessment areas where possible • Ensure timely reviews in ED from specialties in line with professional standards • Medical Recruitment ongoing – rolling advert and monthly interviews scheduled • Additional acute physicians to support ED • Additional medical doctors to support clerking during twilight hours. MPFT (SSSFT) Early intervention in psychosis (EIP) – contract performance notice (CPN) in place • The Trust has achieved Q1, as per RAP milestone requirements. Commissioners are proposing that the CPN is kept open until the IST work with MPFT is completed to ensure all assurances are obtained. Local intelligence suggests sustained achievement of the EIP standard, but will be monitored against nationally published data. Monitoring is ongoing via CRBs. NHSI Data Quality Assurance & Improvement Plan have been included as part of RAP • Clearer information (paper and e-formats) to service users on EIP services • Clearer referral criteria - Referral pathway review and joint working protocol for accessing EIP: across IAPT services, crisis resolution / home treatment, non-psychosis pathway teams and inpatient services • Electronic records meet requirements of the Mental Health Services Dataset + CPA- Patients passed onto EIP services <1 working day via single point of contact • Review of services to ensure that where service users are referred with, but found not to have, 1st episode psychosis they are offered a specialist ‘at risk’ mental state for Psychosis (ARMS) assessment <2 wks of referral receipt. North Staffs Combined CPN RAP - Children are accepted into the service and are receiving intervention/treatment within 18 weeks of referral Healthcare • RAP milestone due M5 - 08/18 StarFish Improving Access to Psychological Therapies (IAPT) programmes: the percentage of Service Users referred to an IAPT (EWIS IAPT only) programme who are treated within six weeks of referral. • CPN for Cannock Chase CCG - Provider has failed to achieve the required threshold for Q1 of 2018/19.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 7 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 1. Contract Management - Dudley

The CQC carried out an out of hours, unannounced, focused inspection on the 28th June 2018 to the Urgent and Emergency Care Services of The Dudley Group Foundation Trust (DGFT). The report was published on the 6th September 2018 with a rating of inadequate. The CQC have taken enforcement action under Section 31 of the Health and Social Care Act 2008: Imposition of Conditions on Registration. These areas are: • how patients are triaged and assessed • how DGFT manage patients when their condition deteriorates • staffing • Safeguarding

CPNs in Place • RTT • A&E • Cancelled Ops - 28 days • AE 30 min handover • AE 60 min handover • VTE Risk Assessment • 18 RTT - Orthotics • Community audiology 6 week waits • Integrated community nursing service - review date • Clinic letters • Discharge notifications • E-referral availability (LQR) • E-referral 10 day re-arranged (LQR) • E-referral 5 day re-arranged (LQR) • 6 days e-referrals reviews (LQR) • Ambulance handover - recorded handover compliance • Ambulance handover - AE Dataset

Informal RAPs (no CPN) • EMSA • 12 Hour Trolley • Hearing aid - paeds - 2 weeks • Hearing aid replacement - paeds - 2 weeks • (LQR) 2ww e-referrals re-arranged • Advice and Guidance

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 8 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 2. Activity Vs. Plan (EM Numbers) – North Staffs & Stoke-on-Trent combined

E.M Variance % (Avtivity Vs. Plan) Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD E.M.7 Total Referrals (G&A) 6.2% 3.9% -1.6% -2.9% -8.1% -0.7% E.M.7a GP Referrals (G&A) 3.3% -1.5% -5.8% -7.2% -15.3% -5.5% E.M.7b Other Referrals (G&A) 9.8% 10.6% 3.4% 2.3% 0.7% 5.3% E.M.8 Consultant Led First Outpatient Attendances (Specific Acute) -1.8% 4.8% -2.1% -5.6% -9.2% -2.9% E.M.9 Consultant Led Follow-Up Outpatient Attendances (Specific Acute) 0.3% 4.8% -2.1% -7.4% -11.1% -3.2% E.M.10 Total Elective Admissions (Spells) (Specific Acute) [Ordinary Electives + Daycases] -3.4% -1.1% -5.4% -4.4% -4.2% -3.7% E.M.11 Total Non-Elective Admissions (Spells) (Specific Acute) 6.2% 9.5% 11.1% 12.3% 9.8% 9.8% E.M.12 Total A&E Attendances excluding planned follow ups 8.1% 10.8% 9.2% 53.6% 37.3% 24.0%

North Staffs & Stoke-on-Trent - EM Metrics - % of PLAN -16.0% -11.0% -6.0% -1.0% 4.0% 9.0% 14.0% 19.0% 24.0% 29.0% 34.0% 39.0% 44.0% 49.0% 54.0%

E.M.7

E.M.7a

E.M.7b

E.M.8

E.M.9

E.M.10

E.M.11

E.M.12

Apr-18 May-18 Jun-18 Jul-18 Aug-18

Planned Care Indicators (Referrals, Outpatients and Electives) Unscheduled Care Indicators (Non Elective, A&E) High numbers of non-GP referrals have been seen at UHNM Non Elective Admissions and A&E attendances have been consistently above throughout the start of the year, however recovering to plan levels in plan year to date. There has also been a perceived increase in A&E M5. First OP and follow-ups are also above plan, with Electives and attendances from m4 due to UHNM adding type 3 attendances to their SUS day cases being consistently below plan throughout the year to reporting. This change was not factored in to the plans when submitted. Type 1 date. A&E attendances remain consistent.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 9 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 2. Activity Vs. Plan (EM Numbers) – Stoke-on-Trent E.M Variance % (Avtivity Vs. Plan) Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD E.M.7 Total Referrals (G&A) 5.3% 2.8% -2.7% -2.1% -6.8% -0.8% E.M.7a GP Referrals (G&A) 2.7% -2.4% -7.3% -5.7% -13.6% -5.4% E.M.7b Other Referrals (G&A) 8.4% 8.9% 2.8% 2.2% 1.3% 4.6% E.M.8 Consultant Led First Outpatient Attendances (Specific Acute) -3.6% 2.8% -5.6% -6.5% -9.9% -4.6% E.M.9 Consultant Led Follow-Up Outpatient Attendances (Specific Acute) 0.0% 4.1% -2.3% -9.6% -11.6% -4.1% E.M.10 Total Elective Admissions (Spells) (Specific Acute) [Ordinary Electives + Daycases] -1.6% -1.1% -5.4% -2.7% -2.7% -2.7% E.M.11 Total Non-Elective Admissions (Spells) (Specific Acute) 4.5% 7.7% 11.6% 13.1% 10.8% 9.6% E.M.12 Total A&E Attendances excluding planned follow ups 6.7% 8.0% 8.2% 47.3% 32.5% 20.7%

SoT - EM Metrics - % of PLAN -15.0% -10.0% -5.0% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%

E.M.7

E.M.7a

E.M.7b

E.M.8

E.M.9

E.M.10

E.M.11

E.M.12

Apr-18 May-18 Jun-18 Jul-18 Aug-18

Planned Care Indicators (Referrals, Outpatients and Electives) Unscheduled Care Indicators (Non Elective, A&E) High numbers of non-GP referrals have been seen at UHNM Non Elective Admissions and A&E attendances have been consistently above throughout the start of the year, however recovering to plan levels in plan year to date. There has also been a perceived increase in A&E M5. First OP and follow-ups are also above plan, with Electives and attendances from m4 due to UHNM adding type 3 attendances to their SUS day cases being consistently below plan throughout the year to reporting. This change was not factored in to the plans when submitted. Type date. 1 A&E attendances remain consistent

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 10 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 2. Activity Vs. Plan (EM Numbers) – North Staffs E.M Variance % (Avtivity Vs. Plan) Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD E.M.7 Total Referrals (G&A) 7.3% 5.5% -0.2% -3.9% -10.0% -0.4% E.M.7a GP Referrals (G&A) 4.0% -0.5% -3.8% -9.1% -17.6% -5.6% E.M.7b Other Referrals (G&A) 11.6% 13.1% 4.4% 2.6% -0.3% 6.1% E.M.8 Consultant Led First Outpatient Attendances (Specific Acute) 0.4% 7.3% 2.4% -4.4% -8.4% -0.7% E.M.9 Consultant Led Follow-Up Outpatient Attendances (Specific Acute) 0.6% 5.7% -1.8% -4.7% -10.5% -2.3% E.M.10 Total Elective Admissions (Spells) (Specific Acute) [Ordinary Electives + Daycases] -5.7% -1.1% -5.5% -6.5% -6.1% -5.0% E.M.11 Total Non-Elective Admissions (Spells) (Specific Acute) 8.8% 12.2% 10.4% 11.1% 8.3% 10.1% E.M.12 Total A&E Attendances excluding planned follow ups 10.5% 15.5% 11.0% 64.0% 45.2% 29.5%

NS - EM Metrics - % of PLAN -18.0% -13.0% -8.0% -3.0% 2.0% 7.0% 12.0% 17.0% 22.0% 27.0% 32.0% 37.0% 42.0% 47.0%

E.M.7

E.M.7a

E.M.7b

E.M.8

E.M.9

E.M.10

E.M.11 Extends to 64% E.M.12

Apr-18 May-18 Jun-18 Jul-18 Aug-18

Planned Care Indicators (Referrals, Outpatients and Electives) Unscheduled Care Indicators (Non Elective, A&E) High numbers of non-GP referrals have been seen at UHNM Non Elective Admissions and A&E attendances have been consistently above throughout the start of the year, however recovering to plan levels in plan year to date. There has also been a perceived increase in A&E M5. First OP and follow-ups are also above plan, with Electives and attendances from m4 due to UHNM adding type 3 attendances to their SUS day cases being consistently below plan throughout the year to date. reporting. This change was not factored in to the plans when submitted. Type 1 A&E attendances remain consistent.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 11 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 2. Activity Vs. Plan (EM Numbers) – East Staffs E.M Variance % (Avtivity Vs. Plan) Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD E.M.7 Total Referrals (G&A) 4.1% 11.7% 4.7% 3.1% -3.2% 4.0% E.M.7a GP Referrals (G&A) 3.4% 7.2% 2.7% 0.8% -2.8% 2.2% E.M.7b Other Referrals (G&A) 5.2% 18.3% 7.7% 5.1% -3.6% 6.4% E.M.8 Consultant Led First Outpatient Attendances (Specific Acute) -0.8% 6.3% 1.7% -4.1% -7.7% -1.0% E.M.9 Consultant Led Follow-Up Outpatient Attendances (Specific Acute) 1.8% 0.8% -0.2% -8.1% -9.7% -3.2% E.M.10 Total Elective Admissions (Spells) (Specific Acute) [Ordinary Electives + Daycases] 2.0% 10.6% 10.7% 2.9% 3.5% 5.9% E.M.11 Total Non-Elective Admissions (Spells) (Specific Acute) -6.1% 2.0% -7.1% -6.8% -6.8% -5.0% E.M.12 Total A&E Attendances excluding planned follow ups 2.7% 10.8% 8.0% 3.4% -7.2% 3.4%

ES - EM Metrics - % of PLAN -10.0% -5.0% 0.0% 5.0% 10.0% 15.0% 20.0%

E.M.7

E.M.7a

E.M.7b

E.M.8

E.M.9

E.M.10

E.M.11

E.M.12

Apr-18 May-18 Jun-18 Jul-18 Aug-18

Planned Care Indicators (Referrals, Outpatients and Electives) Unscheduled Care Indicators (Non Elective, A&E) All referrals indicators were above plan early in the year, with August being the A&E attendances have been above plan throughout the year to first month below plan. Outpatients indicators are close to the plan on a year to date with the exception of August which fell to 7% below plan, date basis, differing however from plan phasing. Year on year growth in these while Non elective admissions have been consistently below areas is in line with population growth. Electives and Daycases are above plan plan. with significant increases in Daycases at Burton and Derby Hospitals

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 12 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 2. Activity Vs. Plan (EM Numbers) – Cannock Chase E.M Variance % (Avtivity Vs. Plan) Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD E.M.7 Total Referrals (G&A) 2.5% 1.1% -1.0% -3.2% -6.7% -1.6% E.M.7a GP Referrals (G&A) -1.9% -5.9% -4.6% -12.1% -10.6% -7.1% E.M.7b Other Referrals (G&A) 9.2% 12.0% 4.7% 10.7% -0.7% 7.1% E.M.8 Consultant Led First Outpatient Attendances (Specific Acute) 0.5% 4.7% 3.2% 2.4% -10.7% -0.1% E.M.9 Consultant Led Follow-Up Outpatient Attendances (Specific Acute) -2.5% 1.6% -3.1% -2.9% -8.4% -3.1% E.M.10 Total Elective Admissions (Spells) (Specific Acute) [Ordinary Electives + Daycases] -5.4% -6.4% -11.5% -9.9% -10.5% -8.8% E.M.11 Total Non-Elective Admissions (Spells) (Specific Acute) 11.7% 11.6% 19.7% 5.6% 11.5% 12.0% E.M.12 Total A&E Attendances excluding planned follow ups 2.4% 6.1% 9.2% 10.0% 1.1% 5.7%

CC - EM Metrics - % of PLAN -15.0% -10.0% -5.0% 0.0% 5.0% 10.0% 15.0% 20.0%

E.M.7

E.M.7a

E.M.7b

E.M.8

E.M.9

E.M.10

E.M.11

E.M.12

Apr-18 May-18 Jun-18 Jul-18 Aug-18

Planned Care Indicators (Referrals, Outpatients and Electives) Unscheduled Care Indicators (Non Elective, Referrals are significantly below plan and have been throughout the year. Reduction in A&E) referrals has been expected due to QIPP and the replication of the Northern Staffordshire A&E over performance has been consistent Choice and Referral model. 1st Outpatient appointments have been above plan in the first 4 throughout the year at UHNM and Royal months of the year, however consistent with last years levels across main providers. M5 saw Wolverhampton. The over performance in non significant under performance. Electives and Daycases are also below plan and have been elective admissions is mostly due to increases in 0 consistently throughout the year, mostly due to royal wolves and UHNM. day length of stay patients at UHNM and RWT.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 13 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 2. Activity Vs. Plan (EM Numbers) – Stafford & Surrounds E.M Variance % (Avtivity Vs. Plan) Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD E.M.7 Total Referrals (G&A) -3.0% -0.1% -4.9% -5.4% -15.0% -5.8% E.M.7a GP Referrals (G&A) -4.7% -0.5% -7.7% -8.8% -17.0% -7.8% E.M.7b Other Referrals (G&A) -1.1% 0.2% -2.0% -1.7% -12.9% -3.6% E.M.8 Consultant Led First Outpatient Attendances (Specific Acute) -4.5% -1.4% -3.2% -6.7% -14.7% -6.2% E.M.9 Consultant Led Follow-Up Outpatient Attendances (Specific Acute) -6.2% -2.7% -7.5% -9.4% -18.6% -9.0% E.M.10 Total Elective Admissions (Spells) (Specific Acute) [Ordinary Electives + Daycases] 1.8% 3.8% -2.9% -4.5% -4.6% -1.4% E.M.11 Total Non-Elective Admissions (Spells) (Specific Acute) 19.7% 16.6% 13.9% 17.5% 19.6% 17.5% E.M.12 Total A&E Attendances excluding planned follow ups 3.6% 10.8% 8.0% 9.3% 6.5% 7.7%

SaS - EM Metrics - % of PLAN -20.0% -15.0% -10.0% -5.0% 0.0% 5.0% 10.0% 15.0% 20.0%

E.M.7

E.M.7a

E.M.7b

E.M.8

E.M.9

E.M.10

E.M.11

E.M.12

Apr-18 May-18 Jun-18 Jul-18 Aug-18

Planned Care Indicators (Referrals, Outpatients and Electives) Unscheduled Care Indicators (Non Elective, A&E) All planned care indicators have been consistently below plan throughout Large variances to plan throughout the year in Non elective admissions the year, with August seeing far less activity than expected. mostly due to large increases in the CDU pathways at UHNM. Most of The exception to this is with elective admissions/daycases which have the increase has been for 0 day LoS patients. remained close to plan levels, being 1.4% below plan YTD, mostly due to A&E also continues to be above plan with issues relating to Vocare over performance in daycases at UHNM. activity at UHNM.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 14 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 2. Activity Vs. Plan (EM Numbers) – South East & Seisdon

E.M Variance % (Avtivity Vs. Plan) Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD E.M.7 Total Referrals (G&A) 6.6% 10.7% 6.1% 0.7% -1.1% 4.5% E.M.7a GP Referrals (G&A) 6.2% 9.4% 2.4% -0.9% 0.4% 3.4% E.M.7b Other Referrals (G&A) 7.5% 13.1% 12.7% 3.6% -4.0% 6.4% E.M.8 Consultant Led First Outpatient Attendances (Specific Acute) 2.1% 5.0% 0.5% -4.5% -9.4% -1.4% E.M.9 Consultant Led Follow-Up Outpatient Attendances (Specific Acute) -0.7% 1.1% -2.0% -5.3% -9.9% -3.5% E.M.10 Total Elective Admissions (Spells) (Specific Acute) [Ordinary Electives + Daycases] -1.5% 1.2% -2.3% -2.4% -7.6% -2.6% E.M.11 Total Non-Elective Admissions (Spells) (Specific Acute) -1.5% -1.5% 0.3% 2.0% 0.7% 0.0% E.M.12 Total A&E Attendances excluding planned follow ups -3.0% 4.4% 5.1% 6.2% -5.6% 1.4%

SES&SP - EM Metrics - % of PLAN -10.0% -5.0% 0.0% 5.0% 10.0% 15.0%

E.M.7

E.M.7a

E.M.7b

E.M.8

E.M.9

E.M.10

E.M.11

E.M.12

Apr-18 May-18 Jun-18 Jul-18 Aug-18

Planned Care Indicators (Referrals, Outpatients and Electives) Unscheduled Care Indicators (Non Year on year increases seen in referrals across all the main providers until M4 where plan levels have Elective, A&E) been recovered. NEL and A&E Activity are largely on M4 and 5 have seen significant underperformance in outpatient levels which has helped recover the YTD plan on a year to date basis. position from the large over performance seen at the start of the year. Differences month on month relate Electives have been close to plan levels throughout the year, with M5 being below. mostly to plan phasing. Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 15 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group Urgent & Emergency Care

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 16 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. A&E - UHNM

• Overall A&E performance continues to increase, Augusts 90.4% the highest across the last 12 months; a reduction in attendances helped but similar reductions in demand have [previously] not yielded such attainment. Type 1 performance is also trending upwards, demand only slightly down on recent months.

Mitigating Actions

Reducing Demand • A UHNM trial of a Rapid Assessment and Triage (RAT) of ambulatory patients’ service took place from the end of July. Results showed that during the trial 42% of patients were able to be directed away from A&E into alternative services.

Improving Flow through A&E • Hospital flow has improved, however, there is a lot of work still to do to further reduce stranded and super-stranded patients. Expectations and targets are quite clear. • Work is underway to tackle ‘avoidable deconditioning’ at UHNM, and care homes across the system, which is amongst the highest in the country. A campaign has been launched to educate patients, relatives, and staff on the myths and facts about being active in hospital, in care homes or own home and promoting physical and functional independence.

Reducing Length of Stay and Increasing Discharges • Long stay Wednesday has been introduced. This refers to appropriately challenging clinicians about patients in hospital and an element of this is being run each day alongside multi-agency discharge events. • Staffordshire CCGs are leading the development of a wider Care Homes Strategy. The Strategy will set out the wrap around services for residents in care homes. Operationally, work is continuing across the STP footprint to evaluate current schemes and agree an approach for supporting the health care needs of residents in care homes.

Monitoring and Assurance • Draft UEC Dashboard is being developed bringing together a small, broad high level number of indicators to show how a dashboard may look for re-discussion at a future Board. • The UEC Dashboard will be reviewed to ensure clear impact metrics are included showing how much improvement has taken place. A focus on co-metrics for stranded and super-stranded patients will also be introduced.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 17 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. A&E - RWT

• Overall A&E performance is improving, remaining above 90% for six consecutive month – the inclusion of Type 3 data from the UCC a contributing factor. Type 1 performance also showing good improvement with reduced direct A&E attendances. • The Trust failed to achieve both Type 1 and All types target for the month. • Although the Trust is reporting at 93.5% (below target) RWT is one of the top 30 trusts in the UK. • There has been an increase in volume of attendances with every Director on call for the last 3 weeks being asked to take diverts from either Dudley or SATH. • The Trust is formally supporting Dudley at this moment in time with Clinical Staff.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 18 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. A&E - Walsall

• Steady overall A&E performance exhibits a slight upward trend from June but still well below target. Type 1 performance also saw a slight improvement, as attendances fell to a five month low, but the target breached again. • August was a difficult month with high attendance numbers above plan and a rise in length of stay, compounded with care blockages leading to delays in MFFD discharges.

Mitigating Actions

• The whole escalation process was being reviewed involving multidisciplinary teams. • A&E Acute teams are utilising AMU to stop patients waiting in ED unnecessarily. • SAFER is now mandated and compliance is being monitored. Individuals/areas that are falling below the standard are being supported following discussions. • Winter preparation is well underway with a focus on improving upon elderly care hospital admissions.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 19 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. A&E - Dudley

• Overall A&E performance is trending upwards but very sensitive to demand and remaining under target; the 87.6% achieved the highest attainment since October 2018. Type 1 performance also continues to improve but with the onset of winter pressures such a demand sensitive function may see some decline. • The combined Trust and UCC performance was below target in month at 87.65%. Whilst, the Trust only (Type 1) performance was 80.60%. • A&E remains busy with increasing activity and this continues to challenge delivery of the 4 hour target. The Trust had seen its busiest night on record in August, with over 310 attendances; the Trust also continues to see a high number of ambulance conveyances. These two elements present key challenges for the Trust as demand shows little sign of reduction and consequently sustaining good performance was high risk.

Mitigating Actions

• Given the recent publication of the CQC report and Urgent and Emergency care services being assessed as inadequate. Four Section 31 notices have been issued, and CCG’s have received copies of all updated raps. • The Trust will focus on sustaining improvements and is working with the national Emergency Care Intensive Support Team (ECIST) to help with steps of change and their evaluation. a weekly meeting of the Trust’s internal Emergency and Urgent Care Service Improvement Group to keep the focus on the pace of improvement.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 20 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. A&E - UHDB

• The Derby and Burton Hospital merger has seen an overall increase in A&E attendances, however A&E performance has remained relatively static in overall 4 hour performance, type 1 and type 3 performance. • The former BHFT met the PSF Target for Q1 (Q1 Target 93.7%, Actual 94.3%). • Factors behind the decline in performance include, late first assessments (post initial triage), sustained late Ambulance conveyance, high activity (8 days of 200+ activity across month), and covering medical staffing rota.

Mitigating Actions

• A CPN was issued, and a RAP is in development.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 21 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. A&E - UHB

• The graphs below show UHB data only

• The graphs below show UHB & HEFT data combined

• Overall A&E performance still below target but static across the merger period into M5; Type 1 performance in decline since June however there has not been a notable decline in performance despite the merger. • Performance impacted by high levels of ambulance conveyances and unprecedented attendances. Limited inpatient MH capacity leading to delays in A&E. Significant delayed transfers of care via limited social care resource.

Mitigating Actions

• Coordinating Commissioner confirmed no plans to issue CPN on basis that target achievement is unlikely and pressure on A&E is a system wide problem however performance is monitored and discussed via monthly CRMs. • Promoting timely reviews in ED from specialties. • On-going recruitment.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 22 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Delayed Transfers of Care (DTOC)

• The merger has impacted heavily on the DTOC rate, with increases in both NHS and Social Care are attributable (in part at least) to this merger. • The trajectory is therefore exceeded. Into M5 these observations remain true but are driven by increases in Social Care delays.

• RWT is seeing a resurgence in their DTOC rate year, delays in Social Care are impacting on this, increasing into M5, as seen on the second chart. NHS delays have seen a small increase in M5.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 23 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Delayed Transfers of Care (DTOC)

• UHNM continues to breach the agreed trajectory with a further small decrease in M5, solely due to NHS delays. • There is no clear trend aside from a continued high volume of NHS delays.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 24 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Delayed Transfers of Care (DTOC)

• DTOC performance for Burton Hospitals was previously above the 3.5% target and subject to significant scrutiny and improvement action. Following the merger national data reported compliance to be 4.8%, but following investigation this was found to be a data error after the merger. The combined performance is being reported through the CCG’s Contract Information Finance Operations Group Meeting (CIFOG) as being compliant with the 3.5% target in August.

• The campus level performance is markedly different, with Burton underperforming at 7.8% in July and 5.3% in August. Derby is over-performing and has a much larger bed base, which significantly improves the combined Trust overall performance. Although the Trust was compliant in August, work will continue to focus on trying to improve compliance on the Burton campus.

Mitigating Actions

• Daily conference calls with partner agencies are continuing to take place to expedite the flow of patients who are medically fit and reported as DTOCs. These calls are currently highlighting a larger number of delays for patients waiting for packages of care who are occupying beds across the acute and community hospital sites some of who have been waiting for significant periods of time.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 25 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Delayed Transfers of Care (DTOC)

• Dudley performance positive and below the trajectory. • Attributable days follow suit and remain constant. • Social Care delays increased and will be monitored for the emergence of negative trend.

• Walsall peformance remains steady and slightly above the trajectory. • Attributable days are solely Social Care delays, which increased in M5 and will be monitored for the emergence of further increases.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 26 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Length of Stay

• Across all providers (bar Walsall) the average length of stay (blue bars) is seeing some decline over recent months, but note that those [providers] with the sharpest decline have higher averages each month, e.g. UHB/HEFT.

• Healthy upward trends in zero days stays are forming across the board (red line), with summer months seeing the best results. Some decline in M5.

• Average length of stay data requires the most focus, especially in the larger providers.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 27 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Readmissions (% of admissions)

Note: Darker red shading indicates a higher percentage. This is not a colour scale to determine a target achievement.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 28 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Readmissions (% of admissions)

Note: Darker red shading indicates a higher percentage. This is not a colour scale to determine a target achievement.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 29 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Readmissions (% of admissions)

Note: Darker red shading indicates a higher percentage. This is not a colour scale to determine a target achievement.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 30 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Stranded (and Super Stranded) Patients

Stranded patients are those with a length of stay of 7 days or more.

Super Stranded patients are those with a length of stay of 21days or more.

• The 12 month trend is positive across all providers in M5. Note that each provider is recording a large number of stranded days, most of which occur in UHNM and RWT. The same picture is evident for Super Stranded patients.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 31 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Stranded (and Super Stranded) Patients

Stranded patients are those with a length of stay of 7 days or more.

Super Stranded patients are those with a length of stay of 21days or more.

• UHB and HEFT combined are recording a very high number of stranded days as a combined site – some decline in numbers evident as summer moves into Autumn. • M5 sees a decline in UHB and UHDB.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 32 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. West Midlands Ambulance Service (WMAS) – North Staffs

M3 M4 M5 Category 1 • Category 1 (7 min) performance remains above Target 7 mins 15 mins Target 7 mins 15 mins Target 7 mins 15 mins target and above the England mean. Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile • WMAS [Cat 1] performance fell in M5 but both NS NS CCG 160 06:53 12:58 174 6:36 10:57 147 6:28 11:09 and SoT response times were within the target. 06:06 09:43 6:15 9:46 5:52 9:01 SOT CCG 263 330 274 WMAS 4,983 06:59 12:03 5,359 6:48 11:43 5209 11:43 21:17 • Performance in categories 2 to 4 remains well England 55,658 07:37 13:19 57,913 7:37 13:15 52458 20:42 42:34 within target also, WMAS performing very well M3 M4 M5 nationally. Category 2 Target 18 mins 40 mins Target 18 mins 40 mins Target 18 mins 40 mins Mitigating Actions Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile • Work ongoing with the West Midlands IUC alliance NS CCG 1,215 12:08 20:21 1,355 13:47 25:04 1,223 12:49 23:07 SOT CCG 2,127 09:49 15:15 2,292 10:33 17:17 2,212 9:55 15:49 to develop the WMAS specification and contract for WMAS 38,309 12:28 22:22 41,270 12:47 23:18 39438 11:43 21:17 19/21. England 342,640 21:38 44:35 138,181 22:41 47:10 349930 20:42 42:34 • Work ongoing with NHSi to run a Plan Do Study Act cycle looking to reduce ambulance M3 M4 M5 conveyances to Royal Stoke by utilising a Clinical Category 3 Target n/a 120 mins Target n/a 120 mins Target n/a 120 mins Assessment Service via NHS 111. Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile NS CCG 1,342 23:32 52:40 1,359 27:29 61:06 1,179 22:48 46:25 SOT CCG 2,190 21:56 49:21 2,214 26:40 62:29 1,878 21:28 46:44 WMAS 34,041 34:58 77:02 36,187 39:24 91:17 31157 29:31 64:32 England 178,146 60:15 140:01 206,030 06:54 38:50 178279 57:34 195:18

M3 M4 M5 Category 4 Target n/a 180 mins Target n/a 180 mins Target n/a 180 mins Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile NS CCG 77 35:31 80:48 94 41:59 98:46 70 30:16 56:22 SOT CCG 101 36:08 82:33 87 49:06 115:20 73 34:56 79:14 WMAS 1,832 55:04 128:26 1,638 57:33 136:07 1634 45:49 102:38 England 17,353 88:44 195:38 23,996 32:37 22:25 14783 79:23 176:14

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 33 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. West Midlands Ambulance Service (WMAS) – South

M3 M4 M5 Category 1 • Category 1 (7 min) performance remained below Target 7 mins 15 mins Target 7 mins 15 mins Target 7 mins 15 mins target in all three CCG’s in M5 albeit only slightly. Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile CC CCG 93 08:05 14:18 102 8:00 14:16 117 7:51 13:49 • WMAS [Cat 1] performance remained above target SESSP 136 09:02 14:53 151 7:54 13:30 141 7:34 12:43 M5. SAS 113 07:07 11:49 109 6:58 11:47 115 7:18 12:04 WMAS 4,983 06:59 12:03 5,359 6:48 11:43 5209 6:40 11:23 • Performance in categories 2 to 4 remains well England 55,658 07:37 13:19 57,913 7:37 13:15 52458 7:17 12:46 within target also, WMAS performing very well nationally. M3 M4 M5 Category 2 Target 18 mins 40 mins Target 18 mins 40 mins Target 18 mins 40 mins • Cat 1 (7 min) performance is influenced by the Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile geography of the CCG’s. CC CCG 883 14:28 23:29 942 14:29 23:12 973 14:22 22:36 SESSP 1,373 14:27 24:31 1,502 14:53 25:16 1,584 13:51 23:40 SAS 932 11:56 20:39 1,016 13:06 23:37 975 12:09 21:44 WMAS 38,309 12:28 22:22 41,270 12:47 23:18 39438 11:43 21:17 England 342,640 21:38 44:35 138,181 22:41 47:10 349930 20:42 42:34

M3 M4 M5 Category 3 Target n/a 120 mins Target n/a 120 mins Target n/a 120 mins Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile CC CCG 834 31:15 01:25 850 36:35 73:51 695 30:52 60:28 SESSP 1,411 33:12 10:00 1,473 40:25 90:02 1,255 30:55 64:15 SAS 983 21:18 45:47 1,041 31:10 71:35 915 24:57 51:03 WMAS 34,041 34:58 77:02 36,187 39:24 91:17 31157 29:31 64:32 England 178,146 60:15 140:01 206,030 06:54 38:50 178279 57:34 195:18

M3 M4 M5 Category 4 Target n/a 180 mins Target n/a 180 mins Target n/a 180 mins Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile CC CCG 67 56:59 100:36 53 60:47 134:35 56 52:59 104:04 SESSP 97 50:28 98:52 83 66:39 168:11 74 55:41 118:34 SAS 68 34:10 69:36 49 40:00 97:42 60 40:13 84:52 WMAS 1,832 55:04 128:26 1,638 57:33 136:07 1634 45:49 102:38 England 17,353 88:44 195:38 23,996 32:37 22:25 14783 79:23 176:14

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 34 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. West Midlands Ambulance Service (WMAS) – East

M3 M4 M5 Category 1 • Category 1 (7 min) performance remained Target 7 mins 15 mins Target 7 mins 15 mins Target 7 mins 15 mins below target in East Staffs, the second month Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean of sub target performance. Total Centile Total Centile Total Centile ES CCG 98 07:52 14:57 108 7:49 14:16 106 7:06 13:43 • WMAS [Cat 1] performance remained above WMAS 4,983 06:59 12:03 5,359 6:48 11:43 5209 6:40 11:23 target M5. England 55,658 07:37 13:19 57,913 7:37 13:15 52458 7:17 12:46 • Performance in categories 2 to 4 remains well M3 M4 M5 Category 2 within target, WMAS also performing very well Target 18 mins 40 mins Target 18 mins 40 mins Target 18 mins 40 mins nationally. Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile ES CCG 787 14:52 29:19 775 15:38 30:22 749 15:26 31:12 WMAS 38,309 12:28 22:22 41,270 12:47 23:18 39438 11:43 21:17 England 342,640 21:38 44:35 138,181 22:41 47:10 349930 20:42 42:34

M3 M4 M5 Category 3 Target n/a 120 mins Target n/a 120 mins Target n/a 120 mins Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile ES CCG 718 25:51 57:02 740 35:05 80:19 603 28:21 59:47 WMAS 34,041 34:58 77:02 36,187 39:24 91:17 31157 29:31 64:32 England 178,146 60:15 140:01 206,030 06:54 38:50 178279 57:34 195:18

M3 M4 M5 Category 4 Target n/a 180 mins Target n/a 180 mins Target n/a 180 mins Incidents 90th Incidents 90th Incidents 90th CCG Mean Mean Mean Total Centile Total Centile Total Centile ES CCG 37 42:41 86:20 30 35:33 90:47 603 28:21 59:47 WMAS 1,832 55:04 128:26 1,638 57:33 136:07 1634 45:49 102:38 England 17,353 88:44 195:38 23,996 32:37 22:25 14783 79:23 176:14

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 35 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. West Midlands Ambulance Service (WMAS) – Disposition Summary

• Data is provided by WMAS and provides a breakdown of the [WMAS} dispositions by CCG and month.

• Hear & Treat = Patients given telephone advice.

• See & Treat = Patients treated at scene.

• See & Convey = Ambulatory conveyance to a place of care.

• See & Convey numbers have a direct impact on Hospital performance, mainly in the A&E environment. Some increase is present across all CCG’s in recent months, set to increase as winter approaches.

• WMAS has continually exceeding 40% of patients treated at scene (See & Treat) but this data still evidences that over 50% of attendances are conveyed to a place of care.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 36 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. NHS 111

2018/19 • Performance remains below target for Calls answered Indicator Variance Apr-18 May-18 Jun-18 Jul-18 Aug-18 in 60 seconds – the main measure of performance for TrendTrend the patient experience. 29,131 28,320 22,759 22,869 28,723 Calls answered (all Plan • Referrals to the Ambulance Service (WMAS) remain commissioners Actual 25,320 25,663 23,181 24,226 21,388 well above target in M5; action plans and trajectories Plan <=9% <=9% <=9% <=9% <=9% are in place which has led to some minimal decline in All commissioners 12.36% 13.55% 13.57% 14.44% 13.75% referrals into M5. • Referrals to ED also remain well above target but some ES 10.92% 10.92% 12.19% 12.96% 11.73% decline is evident in M5 albeit minimal. Note that this NS 13.04% 13.04% 15.14% 14.79% 14.16% LQR_005 Referral to rate may directly affect A&E performance due to the ambulance services 13.00% 13.00% 12.73% 15.05% 14.61% SESSP higher number of ambulance arrivals. SAS 10.43% 10.43% 12.16% 13.63% 12.40% • ED referrals in Cannock Chase remain well below SOT 12.57% 12.57% 14.05% 13.56% 13.93% target – this unusual abatement in failure is correct CC 12.76% 12.76% 12.81% 13.91% 12.86% however the intelligence as to why is not clear. Plan <=5% <=5% <=5% <=5% <=5% All commissioners 7.94% 8.46% 9.16% 8.94% 8.42% • Actual call volumes to 111 declined on M4 with less abandoned calls as a result. Demand directly affects ES 8.97% 9.52% 9.77% 9.58% 8.67% Answered in 60s performance, especially prevalent LQR_006 Referral to NS 8.34% 9.18% 9.98% 9.76% 8.52% Emergency over the winter period. 7.41% 7.91% 8.88% 8.53% 8.30% Dispositions SESSP • The main contributing factors contributing to the issues SAS 8.39% 8.51% 8.58% 9.08% 9.05% have been; SOT 7.76% 8.30% 9.22% 8.92% 7.77% • August saw continued improvement to the Calls CC 3.43% 4.04% 4.10% 3.64% 4.23% Answered within 60 second KPI. On plan to meet the trajectory of achieving 95% by October 18. LQR_016 Abandoned Plan <=5% <=5% <=5% <=5% <=5% calls All commissioners 3.03% 1.65% 2.68% 1.42% 0.92% • KPI review taking place to align the service to the NHS Integrated Urgent Care Specification. LQR_017 Calls Plan >=95% >=95% >=95% >=95% >=95% answered within 60 82.91% 87.30% 82.05% 90.03% 93.13% seconds All Commissioners

Mitigating Actions • The CCGs continue to monitor performance at Contract Review Meetings (CRM) and continue with Contract Performance Notices (CPNs) and Remedial Actions Plans (RAPs). • Answered in 60 seconds remains within the revised KPIs RAP shows improvements ahead of trajectory which is positive. CCG seeking assurance that KPIs will be met ahead of winter, particularly factoring in demand from national campaigns. • A Quality Impact assessment has been received around mutual aid and is being considered by the CQRM. • The Clinical Assessment Service Proposal is going to the execs in October with a view to commencing implementation by the end of November.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 37 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Eliminating Mixed Sex Accommodation Breaches (EMSA)

NORTH UNIVERSITY HOSPITALS STAFFORDSHIRE Year & Month HEART OF ENGLAND THE DUDLEY GROUP OF DERBY AND WALSALL HEALTHCARE Grand Total COMBINED BURTON HEALTHCARE Apr-17 6 2 1 3 17 May-17 2 1 1 11 Jun-17 2 7 Jul-17 3 2 1 11 Aug-17 2 1 4 13 Sep-17 2 2 1 9 Oct-17 2 1 3 12 Nov-17 5 2 2 15 Dec-17 1 2 1 4 16 Jan-18 3 2 1 1 14 Feb-18 1 2 1 1 13 Mar-18 4 2 4 2 15 Apr-18 3 2 3 10 May-18 3 5 Jun-18 3 1 6 Jul-18 7 1 8 Aug-18 1 4 5 Grand Total 26 24 22 11 28 187 Provider – This table details MSA breaches in ‘our’ providers, for all patients, where they have occurred since April 2017. • At some providers MSA breaches are regular and only in decline in Walsall.

CommissionerName ProviderName Apr-18 May-18 Jun-18 Jul-18 Aug-18 Grand Total Cannock Chase Oxford University Hospitals 1 1 East Staffs University Hospitals Of Derby And Burton 2 2 East Cheshire Nhs Trust 2 2 2 6 12 North Staffs Oxford University Hospitals 1 1 University Hospitals Of Derby And Burton 1 1 The Dudley Group 1 1 South East Staffordshire and University Hospitals Of Derby And Burton 1 1 2 Seisdon Peninsula Walsall Healthcare Nhs Trust 1 1 Royal Berkshire 2 2 Grand Total 3 3 7 10 23

By CCG: This table details where MSA breaches occurred for our patients across all providers. • The count in North Staffs is driven by East Cheshire who have regular breaches (from April to June this year).

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 38 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 3. Healthcare Acquired Infections (HCAI) by CCG and provider

North Staffs Apr-18 May-18 Jun-18 Jul-18 Aug-18 UHNM 5 1 3 4 5 East Chesh 1 1 Total 5 1 4 4 6

Stoke-on-Trent Apr-18 May-18 Jun-18 Jul-18 Aug-18 UHNM 6 6 3 1 9 Total 6 6 3 1 9

MRSA • SaS had one case of MRSA in August'18 attributable to Walsall Healthcare NHS Trust.

CDiff An increase has been seen increase across the CCGs core providers. • CC – 2 x RWT, 1 x UHB, 1 x UHNM • SES&SP – 1 x Burton, 4 x HEFT, 1 x RWT • SaS – 3 x UHNM • ES – 2 x Burton • NS – 5 x UHNM, 1 x ES • SOT – 9 x UHNM

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 39 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group Planned Care

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 40 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. RTT – 18 weeks

>18 weeks: each CCG is seeing an upward trend in waits, the greatest percentage (of waits) occur in the East and SESS&SP.

• As the second table details, 18 week waits are worst at UHNM where compliance is lower. • Dudley performance of the key target RTT Incomplete Waiting Time indicator remained above target, with performance of 93.6% in month against a target of 92%, a decrease in performance from 94.1% in the previous month. Urology did not meet the target in month at 89.5% up from 88.1% in previous month. Ophthalmology is at 83.9% down from 85.4% in the previous month. General Surgery at 91.4% up from 91.1%. There were no 52-week Non-admitted Waiting Time breaches in month. RWT performance again reached the recovery trajectory figure for August achieving 90.98% for the month • UHDB Trust meeting target overall. The Burton site remains compliant overall although not in all specialties. Ophthalmology services struggled at Burton but performing better on the Derby site. It’s expected to be compliant on both sites soon. • UHNM have reported improved theatre utilisation from 78% to 83% and anticipate further increases.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 41 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. RTT

Dudley

Mitigating Actions • Continued good performance against Referral to Treatment (RTT) targets • The Trust continued to show strong performance across this metric and the Trust finds itself 4th in country as result of its performance. The Trust had received a visit from Lincoln, and Leicester, to look at the Trust’s RTT process as both have been struggling with their early performance across this metric.

RWT

Mitigating Actions • RTT continues to improve with validation of waiting lists and improved throughput in outpatients and theatres compared with previous years. September will see full clinic review of all specialties and commencement of centralisation of all specialties to ensure consistency of outpatient services. • RWT are focusing on reducing the backlog where possible and working closely with Directorates. Each directorate continues to be monitored against their individual trajectories for both activity numbers and backlog reduction for each month. This continues to be reviewed weekly to ensure attainment of the recovery trajectory. • Monthly prediction reports continue to be circulated, highlighting priority patients and expected activity numbers for each month. • Patient pathway validation is on-going - where error trends are identified one to one/team training is undertaken. • Weekly reports continue to be circulated to directorates highlighting long waiting patients.

UHB

Mitigating Actions • Agreement made between Coordinating CCG and Trust on how this will be managed via contract monitoring and CRMs for 18/19, rather than by issuing a CPN. Non-admitted driving overall RTT underperformance, especially in Ophthalmology. HGS remains above the national average for both admitted and non-admitted performance. Improvement trajectory submitted to NHSI by Trust. Copy has been requested by Coordinating Commissioner. • Trust action plans: Theatre utilisation remains high, Weekly meetings with divisional Directors of Operations focusing on outpatient recover and work ongoing with booking team to ensure these are managed appropriately.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 42 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. RTT

Provider RTT - continued

UHNM

Mitigating Actions

• Contract Management levers are being utilised, including, • RTT - Raised August 2018 - Joint Investigation taking place as part of CPN on 52 Week Waiters and RTT to be completed by 16/10/18. • RTT 52 weeks - Raised August 2018 - the outcome of this was a joint investigation. • North West Consortia Bariatric – Lancs & Cumbria are taking 89 patients back. This will reduce unmet demand at UHNM. • UHNM are exploring the option of utilising Medinet, an external provider, to create additional capacity to see outpatients

UHDB

Mitigating Actions • RAP for Burton Hospital site contains general actions and specialty-specific actions for specialties below 90%. Revised RAP agreed 23.05.18, includes specific reference to General Surgery, Rheumatology, Ophthalmology and Orthopaedics. Refreshed trajectories under review by Commissioners. Monthly updates presented at CIFOG meeting. • There are a number of actions taking place. Overall number admitted on waiting list has come down. In terms of legacy issues, the data quality has been resolved. The plan over the next few weeks/months is to work to reduce the waiting list in preparation for expected reduced activity over winter (due to winter pressures.) • An update report to show position regarding the duplicate pathways and the shape of waiting lists for specialties below 2% of standard will be shared within the Trust.

Walsall Healthcare

Mitigating Actions • The host CCG has completed its review of the demand and capacity plans provided by the Trust and has agreed to accept these as the basis of a remedial action plan along with the proposed recovery trajectory.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 43 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. RTT – 52 weeks 52 week waits by Staffordshire CCG (all Providers) Table 1 details 52 week waits for Commissioner Name Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD YTD Trend Staffordshire Patients (by CCG) for ALL Cannock Chase CCG 3 2 6 1 2 14 providers. North Staffs and Stoke are Stafford and Surrounds CCG 13 10 8 10 9 50 South East Staffordshire and Seisdon Peninsula CCG 2 4 5 5 2 18 seeing the greatest volume of waits. East Staffordshire CCG 1 0 1 1 2 5 North Staffordshire CCG 22 27 32 31 33 145 Stoke on Trent CCG 27 34 37 37 41 176 Grand Total 68 77 89 85 89 408 52 week waits by provider (All Staffordshire CCG's) This second table illustrates the same data by provider, UHNM the provider of Provider Name Apr-18 May-18 Jun-18 Jul-18 Aug-18 YTD YTD Trend concern. UHNM 61 71 79 76 85 372 The Royal Orthopaedic Hospital NHS Trust 6 5 8 5 1 25

Oxford University Hospitals NHS FT 1 1 1 2 1 6 Manchester University NHS FT 0 0 1 1 1 3 NORTH BRISTOL NHS TRUST 0 0 0 1 1 2 Grand Total 68 77 89 85 89 408 52 Week Waits - by Provider (all CCG's)

Provider Apr-18 May-18 Jun-18 Jul-18 Aug-18 Grand Total Trend

The Dudley Group 0 0 0 0 0 0 Across all CCG’s (not just those In Staffordshire) UHNM remains a focal Royal Wolverhampton 0 0 0 0 0 0 point, incorporating delays for patients University Hospitals Birmingham 1 0 0 0 0 1 from outside of the Staffordshire CCG’s. University hospitals of Derby & Burton 19 19 18 14 12 82

UHNM 66 78 114 116 111 485

Walsall Healthcare 0 0 0 0 0 0

Grand Total 86 97 132 130 123 445

>52 weeks: The count of waits is trending up in East, North and Stoke, in Stoke the count in August 51% higher than in April. • As the second table details, the problems are at UHNM where 95% of waits (in M5) occur. • UHNM also depicts a strong upward trend – to be monitored.

Note: Darker red shading indicates a higher number, yellow through orange to green indicates a lessening percentage. This is not a colour scale to determine a target achievement.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 44 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. RTT – Waiting List vs Backlog – UHNM only

Backlog (Clearance Increase/ Aug-18 (M5) % variation Backlog as of Treatment Function Name Trend required to achieve Decrease in Actual since M4 M4 92% at M5) backlog since M4

General Surgery 72.7% +4.5% 1059 -343 1402 Urology 63.2% +4.2% 867 -182 1049 Trauma & Orthopaedics 81.4% +1.9% 332 -23 355 ENT 90.1% -1.3% 46 31 15 Ophthalmology 91.6% -2.5% 11 11 Oral Surgery 80.3% -3.0% 254 66 189 Neurosurgery 79.8% -0.2% 31 0 31 Plastic Surgery 92.3% +0.7% -2 -6 4 Cardiothoracic Surgery 94.9% +2.5% -4 -4 General Medicine** 90.9% -3.8% 0 0 Gastroenterology 88.9% -2.8% 84 76 8 Cardiology 84.3% -0.5% 214 10 204 Dermatology 60.4% -8.3% 511 95 417 Thoracic Medicine 59.0% -0.1% 1164 -28 1192 Neurology 84.0% +6.2% 196 -197 394 Geriatric Medicine** 98.8% +1.4% -5 0 Gynaecology 68.5% +0.7% 604 -19 623 Other* 85.5% +7.5% 580 -734 1314 Total 78.9% +2.1%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 45 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. 52 Week Waits – Provider Level Detail

Commissioner Provider TFC Name Apr-18 May-18 Jun-18 Jul-18 Aug-18 Total Stafford and Surrounds CCG UNIVERSITY HOSPITALS OF NORTH MIDLANDS NHS TRUST 100: GENERAL SURGERY 5 4 4 7 3 23 101: UROLOGY 3 1 1 2 7 110: TRAUMA & ORTHOPAEDICS 1 3 1 2 3 10 150: NEUROSURGERY 1 1 340: RESPIRATORY MEDICINE 1 1 2 X01: All other 1 1 OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST 502: GYNAECOLOGY 1 1 1 1 1 5 THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST 110: TRAUMA & ORTHOPAEDICS 1 1 Stafford and Surrounds CCG Total 13 10 8 10 9 50 Cannock Chase CCG THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST 110: TRAUMA & ORTHOPAEDICS 2 1 3 1 7 UNIVERSITY HOSPITALS OF NORTH MIDLANDS NHS TRUST 100: GENERAL SURGERY 1 1 2 101: UROLOGY 1 1 110: TRAUMA & ORTHOPAEDICS 1 1 2 4 Cannock Chase CCG Total 3 2 6 1 2 14 Stoke on Trent CCG UNIVERSITY HOSPITALS OF NORTH MIDLANDS NHS TRUST 100: GENERAL SURGERY 7 15 19 19 60 101: UROLOGY 6 6 7 5 10 34 110: TRAUMA & ORTHOPAEDICS 12 11 11 10 4 48 160: PLASTIC SURGERY 1 1 2 301: GASTROENTEROLOGY 1 1 340: RESPIRATORY MEDICINE 2 2 410: RHEUMATOLOGY 1 1 2 502: GYNAECOLOGY 1 1 X01: All other 2 2 NORTH BRISTOL NHS TRUST 110: TRAUMA & ORTHOPAEDICS 1 1 2 Stoke on Trent CCG Total 27 34 37 37 19 154 North Staffordshire CCG UNIVERSITY HOSPITALS OF NORTH MIDLANDS NHS TRUST 100: GENERAL SURGERY 15 18 17 19 17 86 101: UROLOGY 3 5 9 8 7 32 110: TRAUMA & ORTHOPAEDICS 3 3 2 4 12 150: NEUROSURGERY 1 1 301: GASTROENTEROLOGY 1 1 320: CARDIOLOGY 1 1 340: RESPIRATORY MEDICINE 1 3 4 X01: All other 2 2 1 5 MANCHESTER UNIVERSITY NHS FOUNDATION TRUST 120: ENT 1 1 160: PLASTIC SURGERY 1 1 2 North Staffordshire CCG Total 22 27 32 31 33 145 East Staffordshire CCG UNIVERSITY HOSPITALS OF NORTH MIDLANDS NHS TRUST 100: GENERAL SURGERY 1 1 2 101: UROLOGY 1 1 OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST 502: GYNAECOLOGY 1 1 THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST 110: TRAUMA & ORTHOPAEDICS 1 1 East Staffordshire CCG Total 1 1 1 2 5 South East Staffordshire Seisdon THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST 110: TRAUMA & ORTHOPAEDICS 2 4 5 4 1 16 UNIVERSITY HOSPITALS OF NORTH MIDLANDS NHS TRUST 150: NEUROSURGERY 1 1 2 South East Staffordshire & Seisdon Total 2 4 5 5 2 18 Grand Total 68 77 89 85 67 386 X01: All other = All other TREATMENT FUNCTIONS not reported individually Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 46 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. Diagnostic Performance

UNIVERSITY THE ROYAL BURTON HEART OF THE DUDLEY HOSPITALS WALSALL Commissioner Code Month WOLVERHAM OTHER Grand Total HOSPITALS ENGLAND GROUP OF NORTH HEALTHCARE PTON MIDLANDS

Stafford & Surrounds Apr 18 100.0% 100.0% 99.6% 99.4% 100.0% 99.5% 99.5% May 18 100.0% 100.0% 100.0% 100.0% 99.3% 100.0% 99.5% 99.4% Jun 18 100.0% 100.0% 99.3% 99.3% 100.0% 99.3% Jul 18 100.0% 98.6% 99.3% 99.0% 99.2% Aug 18 99.3% 98.2% 99.6% 98.5% Total 100.0% 100.0% 100.0% 99.4% 99.1% 100.0% 99.5% 99.2% Cannock Chase Apr 18 100.0% 100.0% 100.0% 99.2% 97.5% 97.4% 100.0% 99.0% May 18 95.8% 93.3% 100.0% 99.4% 97.0% 97.6% 99.5% 98.7% Jun 18 97.5% 100.0% 99.5% 97.3% 100.0% 100.0% 99.0% Jul 18 100.0% 99.6% 99.1% 100.0% 98.7% 99.4% Aug 18 100.0% 99.2% 98.1% 100.0% 99.0% 99.0% Total 97.9% 96.7% 100.0% 99.4% 97.8% 98.8% 99.4% 99.0% SeS & SP Apr 18 99.4% 99.7% 100.0% 98.9% 88.2% 92.3% 98.9% 99.3% May 18 99.1% 99.6% 99.7% 99.4% 100.0% 88.9% 99.3% 99.3% Jun 18 99.3% 99.4% 99.5% 94.9% 100.0% 99.2% 99.3% Jul 18 99.1% 98.9% 97.8% 92.9% 99.3% 99.1% Aug 18 99.4% 99.2% 96.8% 100.0% 99.2% 99.2% Total 99.3% 99.7% 99.5% 99.2% 95.7% 94.9% 99.2% 99.2% Stoke-on-Trent Apr 18 100.0% 100.0% 100.0% 99.3% 98.2% 99.3% May 18 100.0% 66.7% 100.0% 99.4% 99.1% 99.4% Jun 18 100.0% 100.0% 99.2% 98.3% 99.1% Jul 18 100.0% 100.0% 99.1% 97.2% 98.9% Aug 18 100.0% 98.2% 95.8% 98.0% Total 100.0% 83.3% 100.0% 100.0% 99.0% 97.7% 98.9% East Staffs Apr 18 99.5% 100.0% 100.0% 100.0% 93.8% 98.2% May 18 99.4% 100.0% 100.0% 98.7% 98.6% 99.3% Jun 18 98.9% 100.0% 97.7% 99.4% 99.0% Jul 18 100.0% 98.9% 99.5% 99.5% Aug 18 100.0% 98.7% 99.3% 99.3% Total 99.3% 100.0% 100.0% 100.0% 98.8% 98.9% 99.0% North Staffs Apr 18 100.0% 100.0% 100.0% 100.0% 99.4% 97.2% 99.1% May 18 91.7% 100.0% 100.0% 100.0% 99.5% 94.7% 98.8% Jun 18 100.0% 99.6% 93.2% 98.7% Jul 18 100.0% 99.2% 90.6% 98.1% Aug 18 100.0% 98.2% 100.0% 87.1% 96.6% Total 97.1% 100.0% 100.0% 100.0% 99.2% 100.0% 92.6% 98.3% Grand Total 99.3% 99.5% 99.5% 99.3% 99.0% 97.9% 98.0% 98.9%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 47 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. Diagnostic Performance – North & East

CCG Provider – M5 Summary NS East Cheshire – 70/233 • Underperformance in endoscopy category (flexi-sig, colonoscopy) and physiological measurements (cardiology electrophysiology). UHNM – 64/3543 • Underperformance in endoscopy category (flexi-sig, colonoscopy and cystoscopy) and physiological measurements (sleep studies). SOT East Cheshire – 12/52 • Underperformance in endoscopy category (flexi-sig, colonoscopy and gastroscopy) and physiological measurements (cardiology echocardiogram). UHNM – 89/4863 • Underperformance in endoscopy category (flexi-sig, colonoscopy and gastroscopy) and physiological measurements (sleep studies). UHDB – 1/10 • Underperformance in MRI. Mid Cheshire – 1/47 • Underperformance in CT.

For East Cheshire NHS Trust - Underperformance for 3 consecutive months • The Trust advise that, due to limited capacity to pick up dropped lists in month they are only making small in roads to clearing the long waiters due to clinical prioritising the 2ww and urgent patients. In August, out of area referrals were restricted to East CCG GPs only to also manage the demand coming in. • East Cheshire CCG (host) advise that a contract performance notice has been drafted for diagnostics - this has been discussed with the trust and the CCG advise that it will be issued shortly. Neil Evans (East Cheshire Commissioning Director) has personally met with the Trust Chief Executive and had a joint meeting with NHS Improvement to discuss improvement plans which East Cheshire Trust are currently finalising. • The host CCG are currently working with NHSi to deliver a recovery plan particularly in relation to Endoscopy. There are also actions being taken to clear the Echocardiogram backlog through the use of agency staff and this is expected to improve in September. • The CCGs have raised the issue about needing a credible recovery/improvement plan which we can then monitor against.

For UHNM – Underperformance for 1 month • UHNM in sourcing additional endoscopy sessions at the weekend from Strategic Healthcare Services Limited. The CCGs have approved the notification to sub-contract 24/09/18, commenced 29/9/2018 until 30/12/2018.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 48 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 4. Diagnostic Performance – South

CCG Provider – M5 Summary CC UHNM 2/48 • Underperformance in endoscopy category (cystoscopy) and physiological measurements (urodynamics). UHB 7/367 • Underperformance in endoscopy category (flexi-sig and colonoscopy) and physiological measurements (sleep studies). SAS UHNM – 29/1583 • Underperformance in endoscopy category (flexi-sig, colonoscopy and cystoscopy) and physiological measurements (sleep studies).

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 49 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group Cancer

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 50 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer Performance

Cannock Chase Stafford & Surrounds SES & SP Failed 6/8 Failed 3/8 Failed 5/8

2ww 2ww (breast) 2ww (breast) 2ww (breast) 31d surgery 31d first definitive treatment 62d standard 31d radiotherapy 31d surgery 62d standard 31d radiotherapy 62d screening 62d standard 62d screening

East Staffs North Staffordshire Stoke on Trent Failed 3/8 Failed 1/8 Failed 2/8

31d first definitive treatment 31d drug

31d drug 31d surgery

62d standard 62d standard

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 51 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer Performance

The Dudley Group Royal Wolverhampton Trust University Hospital Birmingham Failed 1/8 Failed 6/8 Failed 2/8

2ww 2ww (breast) 31d surgery 31d first definitive treatment 62d standard 31d surgery 31d radiotherapy 62 day standard 62 day standard

University Hospital Derby & Burton University Hospital North Midlands Walsall Healthcare Failed 3/8 Failed 1/8 Failed 0/8

31d first definitive treatment

31d drug 62d standard

62d standard

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 52 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer - RWT

Indicator Reasons for the Core Mitigating Actions Underperformance

2ww Seen an increase in referrals on • The trust have confirmed that all patients are being offered an appointment within the 14 to the 2ww pathway at RWT days, however a large proportion of these are being offered at day 12+, therefore if the patient is unable to attend the appointment that is offered it is likely that they will subsequently breach the 14 days. • The host CCG have done some analysis of referrals by Wolverhampton GPs and are doing some targeted work with the outlier practices to look at referring practices, this is in progress at the moment. The other biggest increase in referrals has been from Walsall so a similar review is planned with Walsall GPs. • Targeted comms to GPs to reinforce the message that patients need to make every best effort to attend the appointments offered and that they are only referring appropriate patients on to the 2ww pathways as the 2 impact on each other. • Review of the conversion rates from referrals to see if the trust is in line with national conversion rates. • Performance against 2ww is included in weekly cancer assurance calls with NSHI, Cancer Alliance, CCG and the Trust. 2ww breast RWT is seeing issues with late • MDT Reviews have now been complete, and revised SOPs are being developed to 31 day first definitive tertiary referrals, radiology ensure consistency treatment capacity, increased demand and • IST have started their work programme and met with a number of Operations leads • Additional capacity is being identified for diagnosis to support the Cancer pathway 31 day subsequent capacity in Gynaecological treatment – surgery services.4 Referrals for certain 31 day subsequent specialties has increased outside treatment - of normal tolerance: Head and radiotherapy Neck and Breast 62 day screening

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 53 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer - RWT

Indicator Reasons for the Core Mitigating Actions Underperformance

62 day standard Referrals into the trust are greater • 62 Day Cancer Standard Improvement Plan introduced. This includes the jointly agreed than the agreed values identified actions with the IST, Cancer Alliance and Wolverhampton CCG. within the original recovery plan. • Implementation of recommendations following MDT review, including a review of the Certain specialities are seeing MDT room, and video-conferencing equipment. Aiming to introduce a more efficient increases in referrals that are MDT-process, with faster patient turnarounds. leading to delays – Urology, • The cancer services team structure has been reviewed with the Cancer Services Upper GI, Breast (in some Manager. The MDT workforce tool modelling has been presented and the cancer team months). Two thirds of the 62 day are keen to undertake the modelling to quantify what the current workforce gaps might be breaches are in Urology. at tumour site level. Diagnostic capacity is stretched – • £40k funding for additional cancer trackers agreed by Cancer Alliance. Additional hours the Trust has needed to outsource currently being supported by bank staff. work for both routine and • Business cases are being considered for additional robotic operating capacity to support reporting to cope with demand cancer pathways like Urology. Inability to recruit to key roles has • Feedback from the national support team is on track for pathway reviews, demand and impacted on available capacity capacity work and with slight slippage on systems and process due to their team (Radiography, Breast) absences. Reports are expected to be shared with the clinical teams once finalised. High proportion of late tertiary • Where known capacity shortfalls exist e.g. CT scan machine capacity availability, referrals received after day 38 additional business cases are being formulated to optimise throughput.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 54 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer

Indicator Provider Core Mitigating Actions

62 Day Standard UHNM • Colorectal CNS now in post but not up to full capacity as training requirement. However, additional capacity has been put in to maintain capacity. The first Outpatient appointment is now being booked at 12 days. • Additional trackers are in place for 12 months • Significant reduction in colorectal and urology patients waiting for treatment.

62 Day Standard Dudley • Twice weekly meetings are in place to improve cancer targets. • Patient tracking and escalation processes have been implemented and strengthened.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 55 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer Performance – Commissioner and Provider (3 month rolling) North Staffs CCG

NS 201806 201807 201808

Commissioner/Provider Total Waiting Breaches Performance Total Waiting Breaches Performance Total Waiting Breaches Performance Cancer 31 day subsequent treatment - surgery (94%) 17 1 94.12% 26 0 100.00% 33 2 93.94% Nottingham University Hospitals 1 0 100.00% The Christie 1 0 100.00% University Hospitals Birmingham 1 0 100.00% 2 0 100.00% 2 0 100.00% University Hospitals Of Derby And Burton 3 0 100.00% University Hospitals Of North Midlands 13 1 92.31% 24 0 100.00% 29 2 93.10%

Stoke on Trent CCG

SOT 201806 201807 201808

Commissioner/Provider Total Waiting Breaches Performance Total Waiting Breaches Performance Total Waiting Breaches Performance Cancer 31 day subsequent treatment - drug (98%) 21 0 100.00% 26 0 100.00% 28 1 96.43% East and North Hertfordshire 1 0 100.00% Shrewsbury And Telford Hospital 1 0 100.00% The Christie 1 0 100.00% University Hospitals Birmingham 1 0 100.00% University Hospitals Of North Midlands 20 0 100.00% 24 0 100.00% 27 1 96.30% Cancer 62 day standard (85%) 70 7 90.00% 63 9 85.71% 75 16 78.67% University Hospitals Of North Midlands 70 7 90.00% 63 9 85.71% 75 16 78.67%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 56 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer Performance – Commissioner and Provider (3 month rolling)

East Staffs CCG

ES 201806 201807 201808 Commissioner/Provider Total Waiting Breaches Performance Total Waiting Breaches Performance Total Waiting Breaches Performance Cancer 31 day first definitive treatment (96%) 86 2 97.67% 78 0 100.00% 67 3 95.52% Burton Hospital 47 0 100.00% Nottingham University Hospitals 4 0 100.00% 6 0 100.00% 2 0 100.00% The Royal Wolverhampton 1 0 100.00% University Hospitals Birmingham 2 1 50.00% 1 0 100.00% 2 1 50.00% University Hospitals Of Derby And Burton 28 1 96.43% 68 0 100.00% 61 2 96.72% University Hospitals Of Leicester 2 0 100.00% University Hospitals Of North Midlands 2 0 100.00% 2 0 100.00% 2 0 100.00% Yord Teaching Hospital 1 0 100.00% Cancer 31 day subsequent treatment - drug (98%) 26 0 100.00% 13 0 100.00% 39 1 97.44% Burton Hospital 8 0 100.00% Nottingham University Hospitals 1 0 100.00% The Royal Marsden 1 0 100.00% University Hospitals Of Derby And Burton 16 0 100.00% 13 0 100.00% 37 1 97.30% University Hospitals Of North Midlands 2 0 100.00% Cancer 62 day standard (85%) 44 6 86.36% 36 8 77.78% 38 8 78.95% Burton Hospital 22 1 95.45% Nottingham University Hospitals 2 0 100.00% 1 1 0.00% 1 0 100.00% University Hospitals Birmingham 1 1 0.00% 1 1 0.00% 2 1 50.00% University Hospitals Of Derby And Burton 18 3 83.33% 33 6 81.82% 35 7 80.00% University Hospitals Of North Midlands 1 1 0.00% 1 0 100.00%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 57 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer Performance – Commissioner and Provider (3 month rolling) Cannock Chase CCG

Cannock Chase 201806 201807 201808 Commissioner/Provider Total Waiting Breaches Performance Total Waiting Breaches Performance Total Waiting Breaches Performance Cancer 2 week wait (93%) 414 57 86.23% 445 34 92.36% 435 49 88.74% Burton Hospital 10 1 90.00% Nottingham University Hospitals 1 0 100.00% Royal Devon and Exeter 1 0 100.00% Sandwell And West Birmingham Hospitals 1 0 100.00% The Dudley Group 1 0 100.00% The Royal Wolverhampton 275 49 82.18% 301 26 91.36% 298 39 86.91% University Hospitals Birmingham 1 0 100.00% 1 0 100.00% 1 0 100.00% University Hospitals Of Derby And Burton 14 2 85.71% 11 0 100.00% University Hospitals Of North Midlands 112 6 94.64% 99 6 93.94% 102 10 90.20% Walsall Healthcare 14 1 92.86% 28 0 100.00% 23 0 100.00% Cancer Breast Symptoms 2 week wait (93%) 22 7 68.18% 18 4 77.78% 25 5 80.00% Burton Hospital 1 0 100.00% Sandwell And West Birmingham Hospitals 1 0 100.00% The Dudley Group 1 0 100.00% The Royal Wolverhampton 17 7 58.82% 10 2 80.00% 17 5 70.59% University Hospitals Of Derby And Burton 1 0 100.00% University Hospitals Of North Midlands 2 0 100.00% 2 0 100.00% Walsall Healthcare 2 0 100.00% 7 2 71.43% 4 0 100.00% Cancer 31 day first definitive treatment (96%) 72 2 97.22% 71 2 97.18% 63 5 92.06% Burton Hospital 2 0 100.00% The Christie 1 0 100.00% The Dudley Group 1 0 100.00% The Royal Wolverhampton 45 1 97.78% 46 1 97.83% 40 4 90.00% University Hospitals Birmingham 3 0 100.00% 8 1 87.50% 2 1 50.00% University Hospitals Of Derby And Burton 1 0 100.00% 1 0 100.00% University Hospitals Of Leicester 1 0 100.00% University Hospitals Of North Midlands 13 1 92.31% 14 0 100.00% 15 0 100.00% Walsall Healthcare 7 0 100.00% 1 0 100.00% 5 0 100.00% Cancer 31 day subsequent treatment - surgery (94%) 7 1 85.71% 11 0 100.00% 16 1 93.75% The Dudley Group 1 0 100.00% 1 0 100.00% 3 0 100.00% The Royal Wolverhampton 4 1 75.00% 1 0 100.00% 4 1 75.00% University Hospitals Birmingham 1 0 100.00% 2 0 100.00% 2 0 100.00% University Hospitals Of Derby And Burton 1 0 100.00% University Hospitals Of North Midlands 5 0 100.00% 4 0 100.00% Walsall Healthcare 1 0 100.00% 2 0 100.00% 2 0 100.00% Cancer 31 day subsequent treatment - radiotherapy (94%) 27 2 92.59% 28 10 64.29% 26 5 80.77% Nottingham University Hospitals 1 0 100.00% The Royal Wolverhampton 18 2 88.89% 18 8 55.56% 20 5 75.00% University Hospitals Birmingham 4 0 100.00% 4 2 50.00% 2 0 100.00% University Hospitals Of North Midlands 5 0 100.00% 6 0 100.00% 3 0 100.00% Cancer 62 day standard (85%) 42 15 64.29% 36 13 63.89% 30 9 70.00% The Christie 1 1 0.00% The Dudley Group 1 0 100.00% The Royal Wolverhampton 33 14 57.58% 23 10 56.52% 17 7 58.82% University Hospitals Birmingham 1 0 100.00% 2 2 0.00% University Hospitals Of Derby And Burton 1 1 0.00% 1 0 100.00% University Hospitals Of North Midlands 4 0 100.00% 8 0 100.00% 8 1 87.50% Walsall Healthcare 3 0 100.00% 1 1 0.00% 4 0 100.00% Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 58 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer Performance – Commissioner and Provider (3 month rolling)

Stafford and Surrounds CCG SAS 201806 201807 201808 Commissioner/Provider Total Waiting Breaches Performance Total Waiting Breaches Performance Total Waiting Breaches Performance Cancer Breast Symptoms 2 week wait (93%) 15 2 86.67% 7 0 100.00% 16 4 75.00% The Royal Wolverhampton 2 0 100.00% 1 0 100.00% 5 4 20.00% University Hospitals Of North Midlands 13 2 84.62% 6 0 100.00% 11 0 100.00% Cancer 62 day standard (85%) 56 10 82.14% 48 11 77.08% 37 8 78.38% The Royal Wolverhampton 6 1 83.33% 7 3 57.14% 6 2 66.67% University Hospitals Birmingham 2 2 0.00% 1 1 0.00% University Hospitals Coventry And Warwickshire 1 0 100.00% University Hospitals Of North Midlands 48 7 85.42% 40 8 80.00% 30 5 83.33% Cancer 62 day screening (90%) 12 1 91.67% 10 1 90.00% 6 3 50.00% The Royal Wolverhampton 1 1 0.00% University Hospitals Of North Midlands 12 1 91.67% 10 1 90.00% 5 2 60.00%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 59 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 5. Cancer Performance – Commissioner and Provider (3 month rolling) South East Staffordshire and Seisdon Peninsula CCG

SES&SP 201806 201807 201808 Total Total Total Commissioner/Provider Waiting Breaches Performance Waiting Breaches Performance Waiting Breaches Performance Cancer Breast Symptoms 2 week wait (93%) 67 7 89.55% 57 3 94.74% 58 8 86.21% Burton Hospital 12 0 100.00% George Eliot Hospital 1 0 100.00% The Dudley Group 7 1 85.71% 10 0 100.00% 3 0 100.00% The Royal Wolverhampton 9 2 77.78% 3 1 66.67% 13 6 53.85% University Hospitals Birmingham 36 4 88.89% 26 1 96.15% 27 2 92.59% University Hospitals Of Derby And Burton 3 0 100.00% 17 1 94.12% 12 0 100.00% Walsall Healthcare 1 0 100.00% 2 0 100.00% Cancer 31 day subsequent treatment - surgery (94%) 29 0 100.00% 15 0 100.00% 25 2 92.00% Birmingham Women's And Children's 1 0 100.00% Burton Hospital 2 0 100.00% Nottingham University Hospitals 4 0 100.00% 1 0 100.00% The Dudley Group 1 0 100.00% 3 0 100.00% 2 0 100.00% The Royal Orthopaedic Hospital 1 0 100.00% The Royal Wolverhampton 4 0 100.00% 2 0 100.00% 3 1 66.67% University Hospitals Birmingham 13 0 100.00% 4 0 100.00% 10 0 100.00% University Hospitals Of Derby And Burton 4 0 100.00% 4 0 100.00% 7 1 85.71% University Hospitals Of Leicester 1 0 100.00% University Hospitals Of North Midlands 1 0 100.00% 1 0 100.00% Cancer 31 day subsequent treatment - radiotherapy (94%) 27 3 88.89% 36 4 88.89% 35 3 91.43% Nottingham University Hospitals 1 0 100.00% The Christie 1 0 100.00% The Royal Wolverhampton 9 3 66.67% 13 4 69.23% 11 2 81.82% University Hospitals Birmingham 13 0 100.00% 11 0 100.00% 9 0 100.00% University Hospitals Of Derby And Burton 5 0 100.00% 10 0 100.00% 15 1 93.33% Cancer 62 day standard (85%) 53 12 77.36% 54 16 70.37% 50 13 74.00% Burton Hospital 7 0 100.00% Sandwell And West Birmingham Hospitals 2 0 100.00% Shrewsbury And Telford Hospital 1 0 100.00% The Dudley Group 5 1 80.00% 8 1 87.50% 6 1 83.33% The Royal Wolverhampton 18 6 66.67% 12 7 41.67% 11 8 27.27% University Hospitals Birmingham 18 3 83.33% 14 2 85.71% 18 1 94.44% University Hospitals Of Derby And Burton 5 2 60.00% 16 6 62.50% 15 3 80.00% Walsall Healthcare 1 0 100.00% Cancer 62 day screening (90%) 9 1 88.89% 3 0 100.00% 12 2 83.33% The Dudley Group 6 0 100.00% 2 0 100.00% 7 0 100.00% The Royal Wolverhampton 3 1 66.67% 1 1 0.00% University Hospitals Birmingham 1 1 0.00% University Hospitals Coventry And Warwickshire 1 0 100.00% University Hospitals Of Derby And Burton 3 0 100.00%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 60 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group Mental Health

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 61 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 6. IAPT - Access Annualised target of 19% - 1.58% per month

Access Rate - Annualised NORTH Apr-18 May-18 Jun-18 YTD 18-19 Note as of 10/10 data to June 18 only. target 19% 18/19 NS 1.29% 2.51% 1.64% 5.45% • Target to continue to improve access to psychological SOT 1.47% 1.69% 1.67% 4.83% therapies (IAPT) services with, maintaining the increase of 60,000 people accessing treatment achieved in 2017/18 and increase by a further 140,000 delivering a national access Access Rate - Annualised SOUTH Apr-18 May-18 Jun-18 YTD 18-19 rate of 19% for people with common mental health target 19% 18/19 conditions. This includes an increase of 1,500 mental health CC 2.06% 1.98% 2.24% 6.28% therapists to work in primary care. SES&SP 1.64% 1.64% 1.45% 4.73% • All CCGs are achieving the YTD access projected access SAS 1.63% 1.51% 1.67% 4.81% target, with only SES&SP and East remaining under the trajectory for M3. Access Rate - Annualised EAST Apr-18 May-18 Jun-18 YTD 18-19 target 19% 18/19 ES 1.60% 1.41% 1.41% 4.42%

IAPT - Recovery

NORTH Recovery - shown as % Apr-18 May-18 Jun-18 Note as of 10/10 data to June 18 only. NS 61.0% 60.0% 61.0% SOT 70.0% 71.0% 68.0% • Target to meet 50% IAPT Recovery • All CCGs are achieving the IAPT recovery rate.

SOUTH Recovery - shown as % Apr-18 May-18 Jun-18 CC 52.0% 54.0% 57.0% SES&SP 55.0% 58.0% 61.0% SAS 51.0% 51.0% 50.0%

EAST Recovery - shown as % Apr-18 May-18 Jun-18 ES 62.0% 63.0% 65.0% Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 62 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 6. IAPT – Measures by CCG

NORTH % Apr-18 May-18 Jun-18 NS CCG First Treatment - 6 Weeks E.H.1_A1 90.0% 87.0% 79.0% (Finished Course Rate) % First Treatment - 18 Weeks E.H.2_A2 99.0% 99.0% 100.0% (Finished Course Rate) % SOT CCG First Treatment - 6 Weeks E.H.1_A1 100.0% 100.0% 100.0% (Finished Course Rate) % First Treatment - 18 Weeks E.H.2_A2 100.0% 100.0% 100.0% (Finished Course Rate) %

SOUTH % Apr-18 May-18 Jun-18 CC First Treatment - 6 Weeks E.H.1_A1 79.0% 71.0% 70.0% (Finished Course Rate) % First Treatment - 18 Weeks E.H.2_A2 100.0% 100.0% 100.0% (Finished Course Rate) % SES&SP first Treatment - 6 Weeks E.H.1_A1 94.0% 95.0% 96.0% (Finished Course Rate) % First Treatment - 18 Weeks E.H.2_A2 98.0% 98.0% 98.0% (Finished Course Rate) % SAS First Treatment - 6 Weeks E.H.1_A1 93.0% 94.0% 86.0% (Finished Course Rate) % First Treatment - 18 Weeks E.H.2_A2 100.0% 100.0% 100.0% (Finished Course Rate) %

EAST % Apr-18 May-18 Jun-18 ES CCG First Treatment - 6 Weeks E.H.1_A1 95.0% 100.0% 98.0% (Finished Course Rate) % First Treatment - 18 Weeks E.H.2_A2 99.0% 100.0% 100.0% (Finished Course Rate) %

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 63 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 6. Dementia

North Staffordshire CCG Following the dementia deep dive undertaken in July 2018 Dementia (EAS1) Apr May Jun Jul Aug and receipt of the subsequent letter from NHSE outlining the No. Diagnosed (65+) 2157 2166 2153 2172 2172 relevant recommendations, revised action plans have been Est. Dementia prevalence 2948 2953 2961 2966 2977 developed to specifically address the actions.

Target 66.70% 66.70% 66.70% 66.70% 66.70% A county wide board which includes CCG and Local Est. Dementia prevalence 73.16% 73.34% 72.72% 73.24% 72.95% Authority representation has been established to oversee England Rate 67.30% 67.30% 67.60% 67.80% 67.80% operational matters and delegated commissioning for areas such as care homes, discharge to assess etc. It will be considered whether updates against dementia action plans Stoke on Trent CCG will be reported here or to the Joint Strategic Commissioning Dementia (EAS1) Apr May Jun Jul Aug Committee and to the South East and South West CCG Divisional Committees which will be established in October No. Diagnosed (65+) 2500 2500 2526 2552 2568 2018. Est. Dementia prevalence 3024 3035 3043 3065 3092 Target 66.70% 66.70% 66.70% 66.70% 66.70% A monitoring dashboard to bring together multiple sources of Est. Dementia prevalence 82.68% 82.38% 83.01% 83.26% 83.05% data is in development to be ready for November 2018. This will cover all 4 South Staffordshire CCGs. The aim is to get England Rate 67.30% 67.30% 67.60% 67.80% 67.80% an accurate picture of dementia pathway.

East Staffordshire CCG The service specification for the memory service is to be Dementia (EAS1) Apr May Jun Jul Aug refreshed and renewed in line with latest NICE guidance and No. Diagnosed (65+) 1049 1054 1064 1075 1082 informed by new dementia projections from Staffordshire County Council. Aim to complete specification review for Est. Dementia prevalence 1669 1675 1676 1684 1686 MPFT contract renewal for 19/20. Target 66.70% 66.70% 66.70% 66.70% 66.70% Est. Dementia prevalence 62.85% 62.93% 63.49% 63.85% 64.19% Protected learning time sessions around dementia, run by England Rate 67.30% 67.30% 67.60% 67.80% 67.80% MPFT and Alzheimer’s Society, have started in Staffordshire and Surrounds CCG.

Work to identify clinical champion for dementia is progressing well

Presentation to quality committee around dementia deep dive to take place in November. Quality colleague is now on Dementia Service Development Group circulation list. Work continues to align with quality colleagues.

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 64 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 6. Dementia

South East Staffordshire & Seisdon Peninsula CCG Dementia (EAS1) Apr May Jun Jul Aug No. Diagnosed (65+) 1798 1811 1790 1809 1824 Est. Dementia prevalence 2763 2775 2783 2792 2803 Target 66.70% 66.70% 66.70% 66.70% 66.70% Est. Dementia prevalence 65.06% 65.26% 64.33% 64.80% 65.07% England Rate 67.30% 67.30% 67.60% 67.80% 67.80%

Stafford and Surrounds CCG Dementia (EAS1) Apr May Jun Jul Aug No. Diagnosed (65+) 1230 1244 1244 1245 1262 Est. Dementia prevalence 2044 2053 2059 2059 2046 Target 66.70% 66.70% 66.70% 66.70% 66.70% Est. Dementia prevalence 60.19% 60.60% 60.43% 60.46% 61.68% England Rate 67.30% 67.30% 67.60% 67.80% 67.80%

Cannock Chase CCG Dementia (EAS1) Apr May Jun Jul Aug No. Diagnosed (65+) 1078 1090 1105 1105 1124 Est. Dementia prevalence 1569 1577 1579 1587 1590 Target 66.70% 66.70% 66.70% 66.70% 66.70% Est. Dementia prevalence 68.72% 69.11% 70.00% 69.64% 70.69% England Rate 67.30% 67.30% 67.60% 67.80% 67.80%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 65 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group Provider Summaries

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 66 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 8. Dudley

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 67 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 8. RWT

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 68 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 8. UHNM

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 69 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 8. UHDB

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 70 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 8. UHB

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 71 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 8. Walsall

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 72 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group Improvement and Assessment Framework (IAF)

Quarter 4 (17-18)

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 73 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 9. IAF – Better Health

LATEST LATEST LATEST LATEST REF INDICATOR RANKING TREND STANDARD REF INDICATOR RANKING TREND STANDARD DATA DATA DATA DATA National Percentage of deaths with three or National Percentage of children aged 10-11 2014/15 to Out of 207 Out of 207 102a Current Trend Standard 105c more emergency admissions in last 2017 Current Trend Standard classified as overweight or obese 2016/17 England Total England Total Average three months of life Average 04Y CC CCG 36.2% 33.9% 148 na 04Y CC CCG 5.5% 5.40% 102 na 05D ES CCG 32.6% 33.9% 86 na 05D ES CCG 5.9% 5.4% 131 na 05G NS CCG 34.2% 33.9% 111 na 05G NS CCG 5.0% 5.4% 67 na 05Q SES&SP CCG 33.7% 33.9% 103 na 05Q SES&SP CCG 6.5% 5.4% 159 na 05V SaS CCG 31.3% 33.9% 64 na 05V SaS CCG 5.1% 5.4% 76 na 05W SOT CCG 38.5% 33.9% 179 na 05W SOT CCG 6.2% 5.4% 148 na Diabetes patients that have achieved all Inequality in unplanned the NICE-recommended treatment National National Out of 207 hospitalisation for chronic ambulatory Out of 207 103a targets: Three (HbA1c, cholesterol and 2016-17 Current Trend Standard 106a 17-18 Q3 Current Trend Standard England Total care sensitive and urgent care England Total blood pressure) for adults and one Average Average sensitive conditions (HbA1c) for children 04Y CC CCG 41.1% 39.7% 74 na 04Y CC CCG 1951 1992 81 na 05D ES CCG 39.9% 39.7% 155 na 05D ES CCG 2722 1992 169 na 05G NS CCG 43.4% 39.7% 20 na 05G NS CCG 2733 1992 171 na 05Q SES&SP CCG 38.9% 39.7% 129 na 05Q SES&SP CCG 2327 1992 130 na 05V SaS CCG 41.3% 39.7% 67 na 05V SaS CCG 1973 1992 85 na 05W SOT CCG 44.7% 39.7% 7 na 05W SOT CCG 2801 1992 177 na

People with diabetes diagnosed less National Antimicrobial resistance: appropriate National Out of 207 Out of 207 103b than a year who attend a structured 2016-17* Current Trend Standard 107a prescribing of antibiotics in primary 2018 01 Current Trend Standard England Total England Total education course Average care Average 04Y CC CCG 2.2% 7.30% 157 na 04Y CC CCG 1.226 1.03 196 1.161 05D ES CCG 6.7% 7.30% 88 na 05D ES CCG 1.164 1.03 172 1.161 05G NS CCG 6.0% 7.30% 104 na 05G NS CCG 1.141 1.03 156 1.161 05Q SES&SP CCG 2.4% 7.30% 153 na 05Q SES&SP CCG 1.06 1.03 108 1.161 05V SaS CCG 2.0% 7.30% 161 na 05V SaS CCG 1.144 1.03 158 1.161 05W SOT CCG 10.7% 7.30% 50 na 05W SOT CCG 1.151 1.03 162 1.161

National Anti-microbial resistance: Appropriate National Injuries from falls in people aged 65 Out of 207 Out of 207 104a 17-18 Q3 Current Trend Standard 107b prescribing of broad spectrum 2018 01 Current Trend Standard and over England Total England Total Average antibiotics in primary care Average 04Y CC CCG 1,884 1,994 81 na 04Y CC CCG 8.8% 8.8% 109 <10.0% 05D ES CCG 2,275 1,994 107 na 05D ES CCG 9.0% 8.8% 120 <10.0% 05G NS CCG 1,663 1,994 53 na 05G NS CCG 8.0% 8.8% 71 <10.0% 05Q SES&SP CCG 2,018 1,994 106 na 05Q SES&SP CCG 9.1% 8.8% 123 <10.0% 05V SaS CCG 1,541 1,994 34 na 05V SaS CCG 9.6% 8.8% 138 <10.0% 05W SOT CCG 1,981 1,994 98 na 05W SOT CCG 7.0% 8.8% 38 <10.0%

National The proportion of carers with a long National Out of 207 Out of 207 105b Personal health budgets 17-18 Q4 Current Trend Standard 108a term condition who feel supported to 2017 Current Trend Standard England Total England Total Average manage their condition Average 04Y CC CCG 9.1 45 152 na 04Y CC CCG 0.61 0.65 155 na na 05D ES CCG 7.1 45 168 na 05D ES CCG 0.62 0.65 142 na na 05G NS CCG 12.4 45 120 na 05G NS CCG 0.64 0.65 108 na na 05Q SES&SP CCG 10.1 45 143 na 05Q SES&SP CCG 0.71 0.65 15 na na 05V SaS CCG 11.5 45 125 na 05V SaS CCG 0.6 0.65 164 na na 05W SOT CCG 9 45 154 na 05W SOT CCG 0.7 0.65 24 na na

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 74 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 9. IAF – Sustainability

LATEST LATEST REF INDICATOR RANKING TREND STANDARD DATA DATA National Out of 207 141b In-year financial performance 17-18 Q2 Current Trend Standard England Total Average 04Y CC CCG 1 No data na 05D ES CCG 3 No data na 05G NS CCG 3 No data na 05Q SES&SP CCG 1 No data na 05V SaS CCG 1 No data na 05W SOT CCG 3 No data na

Utilisation of the NHS e-referral National Out of 207 144a service to enable choice at first 2018 02 Current Trend Standard England Total routine elective referral Average 04Y CC CCG 41.7% 62.1% 172 na 05D ES CCG 57.8% 62.1% 120 na 05G NS CCG 86.9% 62.1% 21 na 05Q SES&SP CCG 48.4% 62.1% 150 na 05V SaS CCG 52.2% 62.1% 139 na 05W SOT CCG 83.0% 62.1% 33 na IAF – Leadership LATEST LATEST LATEST LATEST REF INDICATOR RANKING TREND STANDARD REF INDICATOR RANKING TREND STANDARD DATA DATA DATA DATA National National Out of 207 Effectiveness of working relationships in Out of 207 162a Probity and corporate governance 17-18 Q4 Current Trend Standard 164a 17-18 Current Trend Standard England Total the local system England Total Average Average 04Y CC CCG 3 No data na 04Y CC CCG 63.5 No data 146 na 05D ES CCG 2 No data na 05D ES CCG 64.8 No data 140 na 05G NS CCG 1 No data na 05G NS CCG 60.3 No data 171 na 05Q SES&SP CCG 3 No data na 05Q SES&SP CCG 62.3 No data 151 na 05V SaS CCG 3 No data na 05V SaS CCG 65.9 No data 127 na 05W SOT CCG 1 No data na 05W SOT CCG 59.2 No data 180 na

National National Out of 207 Out of 207 163a Staff engagement index 2017 Current Trend Standard 165a Quality of CCG leadership 17-18 Q3 Current Trend Standard England Total England Total Average Average 04Y CC CCG 3.75 3.78 132 na 04Y CC CCG 1 No data na 05D ES CCG 3.79 3.78 72 na 05D ES CCG 3 No data na 05G NS CCG 3.72 3.78 168 na 05G NS CCG 2 No data na 05Q SES&SP CCG 3.75 3.78 128 na 05Q SES&SP CCG 1 No data na 05V SaS CCG 3.74 3.78 137 na 05V SaS CCG 1 No data na 05W SOT CCG 3.71 3.78 174 na 05W SOT CCG 2 No data na

National Progress against workforce race Out of 207 163b 2017 Current Trend Standard equality standard England Total Average 04Y CC CCG 0.12 0.13 89 na 05D ES CCG 0.12 0.13 105 na 05G NS CCG 0.11 0.13 68 na 05Q SES&SP CCG 0.13 0.13 120 na 05V SaS CCG 0.09 0.13 32 na 05W SOT CCG 0.11 0.13 66 na

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 75 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 9. IAF – Better Care (1 of 3)

LATEST LATEST LATEST LATEST REF INDICATOR RANKING TREND STANDARD REF INDICATOR RANKING TREND STANDARD DATA DATA DATA DATA

National National Provision of high quality care: Out of 207 One-year survival from all Out of 207 121a 17-18 Q4 Current Trend Standard 122c 2015 Current Trend Standard hospitals England Total cancers England Total Average Average

04Y CC CCG 62 No data 60 na 04Y CC CCG 70.6% 72.30% 159 na 05D ES CCG 63 No data 46 na 05D ES CCG 71.2% 72.30% 136 na 05G NS CCG 64 No data 29 na 05G NS CCG 72.0% 72.30% 99 na 05Q SES&SP CCG 62 No data 60 na 05Q SES&SP CCG 71.9% 72.30% 103 na 05V SaS CCG 63 No data 46 na 05V SaS CCG 71.0% 72.30% 145 na 05W SOT CCG 64 No data 29 na 05W SOT CCG 68.0% 72.30% 202 na

National National Provision of high quality care: Out of 207 Out of 207 121b 17-18 Q4 Current Trend Standard 122d Cancer patient experience 2016 Current Trend Standard primary medical services England Total England Total Average Average 04Y CC CCG 64 No data 173 na 04Y CC CCG 8.6 No data 167 na 05D ES CCG 65 No data 149 na 05D ES CCG 8.6 No data 145 na 05G NS CCG 68 No data 29 na 05G NS CCG 8.8 No data 57 na 05Q SES&SP CCG 66 No data 104 na 05Q SES&SP CCG 8.7 No data 101 na 05V SaS CCG 66 No data 104 na 05V SaS CCG 8.4 No data 200 na 05W SOT CCG 66 No data 104 na 05W SOT CCG 8.8 No data 83 na

National Improving Access to National Provision of high quality care: Out of 207 Out of 207 121c 17-18 Q4 Current Trend Standard 123a Psychological Therapies - 2018 02 Current Trend Standard adult social care England Total England Total Average recovery Average 04Y CC CCG 57 No data 193 na 04Y CC CCG 51.0% 50.90% 121 50% 05D ES CCG 62 No data 72 na 05D ES CCG 59.0% 50.90% 7 50% 05G NS CCG 58 No data 184 na 05G NS CCG 57.0% 50.90% 22 50% 05Q SES&SP CCG 59 No data 169 na 05Q SES&SP CCG 58.0% 50.90% 10 50% 05V SaS CCG 57 No data 193 na 05V SaS CCG 50.0% 50.90% 129 50% 05W SOT CCG 58 No data 184 na 05W SOT CCG 65.0% 50.90% 2 50%

National National Out of 207 Improving Access to Out of 207 122a Cancers diagnosed at early stage 2016 Current Trend Standard 123b 2018 02 Current Trend Standard England Total Psychological Therapies - access England Total Average Average

04Y CC CCG 53.7% 52.6% 82 na 04Y CC CCG 4.9% 4.00% 21 na 05D ES CCG 46.2% 52.6% 194 na 05D ES CCG 4.4% 4.00% 41 na 05G NS CCG 50.6% 52.6% 138 na 05G NS CCG 3.7% 4.00% 132 na 05Q SES&SP CCG 59.8% 52.6% 2 na 05Q SES&SP CCG 4.0% 4.00% 99 na 05V SaS CCG 55.0% 52.6% 55 na 05V SaS CCG 4.3% 4.00% 52 na 05W SOT CCG 51.7% 52.6% 120 na 05W SOT CCG 3.7% 4.00% 128 na

People with urgent GP referral National having first definitive treatment Out of 207 122b 17-18 Q4 Current Trend Standard for cancer within 62 days of England Total Average referral 04Y CC CCG 71.3% 82.3% 200 85.00% 05D ES CCG 79.6% 82.3% 146 85.00% 05G NS CCG 81.7% 82.3% 122 85.00% 05Q SES&SP CCG 77.7% 82.3% 162 85.00% 05V SaS CCG 78.9% 82.3% 152 85.00% 05W SOT CCG 78.4% 82.3% 155 85.00%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 76 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 9. IAF – Better Care (2 of 3)

LATEST LATEST REF INDICATOR RANKING TREND STANDARD REF INDICATOR LATEST DATA LATEST DATA RANKING TREND STANDARD DATA DATA People with first episode of psychosis starting treatment with National National Out of 207 Out of 207 123c a NICE-recommended package of 2018 03 Current Trend Standard 125a Neonatal mortality and stillbirths 2016 Current Trend Standard England Total England Total care treated within 2 weeks of Average Average referral 04Y CC CCG 80.0% 75.0% 81 50% 04Y CC CCG 2.07 No data 7 na 05D ES CCG 42.9% 75.0% 200 50% 05D ES CCG 8.44 No data 201 na 05G NS CCG 70.3% 75.0% 136 50% 05G NS CCG 1.52 No data 3 na 05Q SES&SP CCG 62.5% 75.0% 176 50% 05Q SES&SP CCG 4.49 No data 100 na 05V SaS CCG 35.7% 75.0% 204 50% 05V SaS CCG 3.51 No data 51 na 05W SOT CCG 70.2% 75.0% 137 50% 05W SOT CCG 5.61 No data 157 na

Out of area placements for acute National National Out of 207 Women’s experience of Out of 207 123f mental health inpatient care - 17-18 Q3 Current Trend Standard 125b 2017 Current Trend Standard England Total maternity services England Total transformation Average Average 04Y CC CCG 0 119 1 na na 04Y CC CCG 84.3 83 67 na 05D ES CCG 0 119 1 na na 05D ES CCG 87.3 83 20 na 05G NS CCG 75 119 79 na na 05G NS CCG 86.9 83 26 na 05Q SES&SP CCG 0 119 1 na na 05Q SES&SP CCG 82.6 83 114 na 05V SaS CCG 0 119 1 na na 05V SaS CCG 88.4 83 9 na 05W SOT CCG 85 119 83 na na 05W SOT CCG 87.1 83 24 na

Reliance on specialist inpatient National National Out of 207 Out of 207 124a care for people with a learning 17-18 Q4 Current Trend Standard 125c Choices in maternity services 2015 Current Trend Standard England Total England Total disability and/or autism Average Average 04Y CC CCG 70 No data 181 na 04Y CC CCG 59 60.8 197 na na 05D ES CCG 70 No data 181 na 05D ES CCG 69.2 60.8 26 na na 05G NS CCG 70 No data 181 na 05G NS CCG 57.2 60.8 203 na na 05Q SES&SP CCG 70 No data 181 na 05Q SES&SP CCG 64.5 60.8 131 na na 05V SaS CCG 70 No data 181 na 05V SaS CCG 66 60.8 95 na na 05W SOT CCG 70 No data 181 na 05W SOT CCG 60.2 60.8 189 na na

Proportion of people with a National National learning disability on the GP Out of 207 Out of 207 124b 2016-17 Current Trend Standard 125d Maternal smoking at delivery 17-18 Q3 Current Trend Standard register receiving an annual England Total England Total Average Average health check 04Y CC CCG 38.9% 48.8% 171 na 04Y CC CCG 16.2% 10.80% 171 na 05D ES CCG 50.6% 48.8% 87 na 05D ES CCG 10.2% 10.80% 89 na 05G NS CCG 57.4% 48.8% 42 na 05G NS CCG 15.7% 10.80% 168 na 05Q SES&SP CCG 40.0% 48.8% 164 na 05Q SES&SP CCG 12.8% 10.80% 125 na 05V SaS CCG 33.9% 48.8% 194 na 05V SaS CCG 7.8% 10.80% 60 na 05W SOT CCG 48.6% 48.8% 104 na 05W SOT CCG 17.9% 10.80% 189 na

National Completeness of the GP learning Out of 207 Estimated diagnosis rate for National Out of 207 124c 16-17 Q1 Current Trend Standard 126a 2018 03 Trend Standard disability register England Total people with dementia Current England Total Average Average 04Y CC CCG 0.60% 0.47% 35 na na 04Y CC CCG 67.2% 67.5% 110 66.7% 05D ES CCG 0.48% 0.47% 94 na na 05D ES CCG 63.4% 67.5% 158 66.7% 05G NS CCG 0.44% 0.47% 125 na na 05G NS CCG 73.2% 67.5% 53 66.7% 05Q SES&SP CCG 0.46% 0.47% 110 na na 05Q SES&SP CCG 65.0% 67.5% 136 66.7% 05V SaS CCG 0.34% 0.47% 187 na na 05V SaS CCG 60.7% 67.5% 184 66.7% 05W SOT CCG 0.63% 0.47% 26 na na 05W SOT CCG 83.2% 67.5% 11 66.7%

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 77 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 9. IAF – Better Care (3 of 3)

REF INDICATOR LATEST DATA LATEST DATA RANKING TREND STANDARD REF INDICATOR LATEST DATA LATEST DATA RANKING TREND STANDARD

National National Dementia care planning and post- Out of 207 Out of 207 126b 2016-17 Current Trend Standard 128b Patient experience of GP services 2017 Current Trend Standard diagnostic support England Total England Total Average Average

04Y CC CCG 79.9% No data 74 na 04Y CC CCG 83.1% 84.8% 147 na 05D ES CCG 78.8% No data 101 na 05D ES CCG 84.4% 84.8% 118 na 05G NS CCG 78.1% No data 127 na 05G NS CCG 85.3% 84.8% 96 na 05Q SES&SP CCG 82.1% No data 21 na 05Q SES&SP CCG 84.9% 84.8% 108 na 05V SaS CCG 74.6% No data 186 na 05V SaS CCG 84.9% 84.8% 110 na 05W SOT CCG 77.9% No data 133 na 05W SOT CCG 84.2% 84.8% 122 na

National Primary care access - percentage of National Emergency admissions for urgent Out of 207 Out of 207 127b 17-18 Q3 Current Trend Standard 128c registered population offered full 2018 01 Current Trend Standard care sensitive conditions England Total England Total Average extended access Average 04Y CC CCG 2,199 2346 89 na 04Y CC CCG 49.3% 55.4% 109 na 05D ES CCG 2,694 2346 153 na 05D ES CCG 0.0% 55.4% 127 na 05G NS CCG 2,582 2346 143 na 05G NS CCG 0.0% 55.4% 127 na 05Q SES&SP CCG 2,475 2346 127 na 05Q SES&SP CCG 0.0% 55.4% 127 na 05V SaS CCG 2,005 2346 55 na 05V SaS CCG 93.0% 55.4% 89 na 05W SOT CCG 3,528 2346 202 na 05W SOT CCG 0.0% 55.4% 127 na

Percentage of patients admitted, National National Out of 207 Out of 207 127c transferred or discharged from A&E 2018 03 Current Trend Standard 128d Primary care workforce 2017 09 Current Trend Standard England Total England Total within 4 hours Average Average 04Y CC CCG 81.8% 84.60% 108 95% 04Y CC CCG 1.02 1.06 78 na 05D ES CCG 92.7% 84.60% 10 95% 05D ES CCG 1.07 1.06 58 na 05G NS CCG 75.9% 84.60% 180 95% 05G NS CCG 1.1 1.06 43 na 05Q SES&SP CCG 87.5% 84.60% 49 95% 05Q SES&SP CCG 0.92 1.06 148 na 05V SaS CCG 76.9% 84.60% 173 95% 05V SaS CCG 0.96 1.06 114 na 05W SOT CCG 76.0% 84.60% 178 95% 05W SOT CCG 0.97 1.06 108 na

National National Delayed transfers of care per Out of 207 Patients waiting 18 weeks or less Out of 207 127e 2018 03 Current Trend Standard 129a 2018 03 Current Trend Standard 100,000 population England Total from referral to hospital treatment England Total Average Average

04Y CC CCG 17.9 11.4 185 na 04Y CC CCG 88.3% 87.2% 113 92% 05D ES CCG 19.7 11.4 196 na 05D ES CCG 90.2% 87.2% 66 92% 05G NS CCG 17.9 11.4 183 na 05G NS CCG 75.4% 87.2% 204 92% 05Q SES&SP CCG 17.3 11.4 179 na 05Q SES&SP CCG 90.0% 87.2% 70 92% 05V SaS CCG 17.4 11.4 180 na 05V SaS CCG 81.1% 87.2% 190 92% 05W SOT CCG 21.2 11.4 198 na 05W SOT CCG 74.9% 87.2% 205 92%

National Percentage of NHS Continuing National Population use of hospital beds Out of 207 Out of 207 127f 17-18 Q3 Current Trend Standard 131a Healthcare full assessments taking 17-18 Q4 Current Trend Standard following emergency admission England Total England Total Average place in an acute hospital setting Average 04Y CC CCG 587.9 493 189 na 04Y CC CCG 21.9% 14.0% 141 na 05D ES CCG 577.6 493 183 na 05D ES CCG 18.9% 14.0% 130 na 05G NS CCG 474 493 87 na 05G NS CCG 0.0% 14.0% 1 na 05Q SES&SP CCG 564.6 493 176 na 05Q SES&SP CCG 26.4% 14.0% 154 na 05V SaS CCG 508.4 493 128 na 05V SaS CCG 0.0% 14.0% 1 na 05W SOT CCG 503.1 493 126 na 05W SOT CCG 0.0% 14.0% 1 na

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 78 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group Abbreviations

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 79 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group 10 – Abbreviations

Abbreviation Meaning CCG Clinical Commissioning Group EIP Early Intervention Psychosis EMSA Eliminating Mixed Sex Accommodation HCAI Healthcare Acquired Infections IAPT Improving Access to Psychological Therapies MADE Multi-agency Discharge Events PSF Provider Sustainability Funding WLI’s Waiting List Initiatives

Cannock Chase Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford and Surrounds Clinical Commissioning Group 80 East Staffordshire Clinical Commissioning South East Staffordshire and Seisdon Peninsula Clinical Stoke-on-Trent Clinical Commissioning Group Group Commissioning Group

Exception Report – Month 5

Stafford and Surrounds CCG, Cannock Chase CCG and South East Staffordshire and Seisdon Peninsula CCG

Page 1 of 10

Expected Issue Proposed Intervention (Method) Outcome 18 Weeks Referral to Treatment: incomplete pathways (SaS, CC, and SES&SP) Performance has improved across the 3 South The number of patients waiting over 18-weeks and on total ‘incomplete Staffordshire CCGs with pathways’ (backlogs) has improved again.  SaS at 85.55%,  CC at 90.29%  UHNM - position has improved marginally for SaS patients with the  SES&SP at 91.83% just below the 92% standard. backlog decreasing. An RTT CPN was raised in August with the outcome being a joint investigation. RTT 52 weeks a CPN was raised in This equates to; August with the outcome being a joint investigation.  56 patients breaching the 18 week wait standard  Burton – a RAP is in place outlining key actions for recovery in key for SaS, specialities. The RAP was refreshed in July.  50 patients breaching the 18 week wait standard  RWT's performance continues to improve with validation of waiting lists for CC and improved throughput in outpatients and theatres compared with  68 patients breaching the 18 week wait standard previous years. RWT are focusing on reducing the backlog where for SES&SP. possible and working closely with Directorates. RTT continues to improve with validation of waiting lists and improved throughput in Expect While these totals see little change from last month, the outpatients and theatres compared with previous years. September will delivery of total waiting lists have increased in all bar SaS. see full clinic review of all specialties and commencement of 92%+ target in centralisation of all specialties to ensure consistency of outpatient all providers At provider level - percentage performance against the services. The CCGs have reached agreement with the independent in 2018/19 standard: sector (Rowley Hospital) to undertake waiting list activity, this will be  UHNM failed - 78.9% - 9619 patients breaching formalised once the JI has been completed and patients suitable for IS provision to be offered IS as an alternative. This is already in place for the standard. patients waiting over 52 weeks. Dermatology patients are being offered  UHDB failed - 91.3% - 4519 patients breaching local tier 3 services and a new pathway for phototherapy will be in place the standard. by the end of November 2018 to reduce referrals to RWT service and  UHB failed - 88.6% - 9869 patients breaching enable focus on the longer wait patients. RWT and Chairman of CCCCG the standard. have agreed a clinical audit of referrals to support peer to peer feedback Walsall failed - 89.5% - 1477 patients breaching on appropriateness of referrals; this will be concluded by 30 November the standard. 2018.  Dudley achieved - 93.6% - 1152 patients  Dudley - a contract performance notice is in place. breaching the standard.

 RWT failed - 91.0% achieved - 2994 patients The RTT performance of the South CCGs is being closely monitored by NHSE, breaching the standard. Page 2 of 10

Expected Issue Proposed Intervention (Method) Outcome and monthly submissions are being collated to set out the movements in waiting lists and actions to continue to improve positions. The plan was initially developed at the request of NHSE in August where it was identified that either the RTT waiting list/GP Referrals YTD position were 2% above plan. The plan is focused on the current position and reflects an understanding of the cause of the over performance. Refresh and update of the plan is ongoing, reflecting actions/trajectories to provide assurance on the expected position of the waiting list at March 2019. 52 Week Breaches (SaS, CC, and SES&SP) SAS - 9 breaches in August Any patient breaching 52 weeks requires a timeline to be developed with CCG- • 8 at UHNM, 1 at Oxford led quality & performance panels asking for detailed action plans and robust TCI • UHNM Summary date assurances to be provided. • 5 have now been treated. • 1 not been treated but discharged. UHNM - RTT 52 weeks CPN raised in August 2018 with the outcome of this • 1 has a TCI date (in October). being a joint investigation. • 1 has no TCI date. • Oxford Summary The CCGs are actively managing a patient tracking list (PTL) for all long waiters • 1 treated over 40 weeks detailing TCI/OP dates, and monitor elective activity and Expect performance levels via the weekly RTT PTLs. delivery of CC - 2 breaches in August zero tolerance • 2 at UHNM There is a co-ordinated process in place within the CCGs which is led by the target at all • UHNM Summary Head of Locality commissioning for the North, who holds full oversight of the 52 providers in • 1 has now been treated. week breach position and the progress being made by providers to move these 2018/19 • 1 not been treated but discharged. patients to a TCI date.

SES - 2 breaches in August A 52 week RCA breach panel was held on 6th of September, representation was  1 at UHNM and 1 at Royal Orthopaedic at the panel from the CCG Quality team. The panel reviewed 85 RCAs from  UHNM Summary patients who were confirmed as over 52 weeks during June and July. All had o 1 has no TCI date been treated and discharged; no harm had come to any of the patients as a  Royal Orthopaedic result of the waits. A paper was received at CQRM summarising the results of o 1 has no TCI date the panel with further panels scheduled.

Page 3 of 10

Expected Issue Proposed Intervention (Method) Outcome Diagnostic Test Waiting Times (SaS and CC) CC - performance is 99% (equating to 19 patients UHNM is sourcing additional endoscopy sessions at the weekend from Strategic breaching the 6 week standard). Healthcare Services Limited. The CCGs have approved the notification to sub-  UHNM 2/48 - Underperformance in endoscopy contract 24/09/18, commenced 29/9/2018 until 30/12/2018. category (cystoscopy) and physiological measurements (urodynamics).  UHB 7/367 - Underperformance in endoscopy category (flexi-sig and colonoscopy) and physiological measurements (sleep studies).  RWT 10/1220 – Underperformance in imaging.

SaS – performance is 98.95% (equating to 32 patients breaching the 6 week standard).  Derby and Burton - 1/16 – Underperformance in cystoscopy. Expect  RWT 2/267 – Underperformance in imaging delivery of  UHNM – 29/1583 - Underperformance in 99% target in endoscopy category (flexi-sig, colonoscopy and all providers cystoscopy) and physiological measurements in 2018/19 (sleep studies).

The majority of underperformance is due to UHNM which has seen underperformance at provider level for 1 month. Main issues are around Respiratory (sleep studies) and Endoscopy. Respiratory due to short term sickness and vacancies. Endoscopy due to locum vacancies / clinical nurse specialist vacancies and August annual leave period.

Other underperformance is only at CCG level with providers performing to target overall.

Page 4 of 10

Expected Issue Proposed Intervention (Method) Outcome A&E: 4 hours to admission, transfer or discharge (all core providers) All core providers remain significantly below the 95% As at August the CCGs continue to see performance below the required 95% standard. rate.

UHB are the worst performing at 81.57%. Performance UHNM - A&E - a CPN was raised in August with the outcome being a joint impacted by high levels of ambulance conveyances and investigation. unprecedented attendances. Limited inpatient MH capacity leading to delays in A&E. Significant delayed UHB – HEFT site - the coordinating commissioner has advised that they will not transfers of care via limited social care resource. be raising CPNs for A&E/RTT but will continue to publish and monitor performance through the monthly contract review boards (CRBs). RWT although the Trust is reporting at 93.5% (below target) it is one of the top 30 trusts in the UK. There has The CCGs are leading the development of a wider Care Homes Strategy. The Achievement been an increase in volume of attendances with every Strategy will set out the wrap around services for residents in care homes. of 95%+ target Director on call for the last 3 weeks being asked to take Operationally, work is continuing across the STP footprint to evaluate current or STF diverts from either Dudley or SATH. The Trust is schemes and agree an approach for supporting the health care needs of trajectory formally supporting Dudley at this moment in time with residents in care homes. Clinical Staff.

UHDB - Factors behind the decline in performance include, late first assessments (post initial triage), sustained late Ambulance conveyance, high activity (8 days of 200+ activity across month), and covering medical staffing rota.

There were 4 x 12 hour trolley breaches, 2 at RWT and 2 at UHDB. Cancer Waits: max 2 week wait for 1st outpatient appointment (CC) Performance for CC fell below the standard again in RWT - The coordinating commissioner has advised they will not be raising CPNs August to 88.7%. This equates to 49/435 breaching the for 2ww, 31 day, 62 day but will continue to publish and monitor performance Expect standard at the providers outlined below. through monthly CRBs and informal remedial action plans agreed with the delivery of the provider. Cancer – renewed actions include: 93% national Revised PDR to include review of all patients on backlog target in 18/19  RWT (39 of 298) Monthly cancer recovery meetings Page 5 of 10

Expected Issue Proposed Intervention (Method) Outcome  UHNM (10 of 102) Escalation calls with NHS E (Birmingham/Black Country) Harm reviews for all patients > 104 days RWT has seen an increase in referrals on to the 2ww MDT Reviews have now been complete, and revised SOPs are being developed pathway. to ensure consistency. IST have started their work programme and met with a number of Operations leads. Additional capacity is being identified for diagnosis to support the Cancer pathway. Cancer Breast symptoms: 2 week wait (SAS, CC and SES&SP) SAS - 75.0% in August down from 100% in July. 4 of 16 RWT - The coordinating commissioner has advised they will not be raising CPNs breached the standard with all of the breaches occurring for 2ww, 31 day, 62 day but will continue to publish and monitor performance at RWT (4 of 5). through monthly CRBs and informal remedial action plans agreed with the provider. Cancer – renewed actions include: CC - 80.0% in August remaining below the standard but o Revised PDR to include review of all patients on backlog improving from July’s performance of 77.78%. 5 out of o Monthly cancer recovery meetings 25 breached the standard, with all of the breaches o Escalation calls with NHS E (Birmingham/Black Country) Expect occurring at RWT (5 out of 17). o Harm reviews for all patients > 104 days delivery of the SES&SP - 86.21% in August down from 94.7% in July. 8 93% national out of 58 breached the standard with breaches occurring target in 18/19 at the following providers:  RWT (6 out of 13)  UHB (2 out of 27)

RWT is seeing issues with late tertiary referrals, radiology capacity and increased demand. Cancer: 31 day first treatment (CC) CC - 92.06% in August down from 97.18% in July. 5 of RWT - The coordinating commissioner has advised they will not be raising CPNs 63 breached the standard with breaches occurring at the for 2ww, 31 day, 62 day but will continue to publish and monitor performance Expect following providers: through monthly CRBs and informal remedial action plans agreed with the delivery of the provider. 96% national  RWT (4 out of 40) target in 18/19  University Hospitals Birmingham (1 out of 2)

Page 6 of 10

Expected Issue Proposed Intervention (Method) Outcome Cancer 31 day subsequent treatment – radiotherapy (CC and SES&SP) CC - 80.8% in August this was an improvement on July’s RWT - The coordinating commissioner has advised they will not be raising CPNs 64.3%. 5 out of 26 breached the standard with all the for 2ww, 31 day, 62 day but will continue to publish and monitor performance breaches occurring at RWT (5 out of 20). through monthly CRBs and informal remedial action plans agreed with the Expect provider. Cancer – renewed actions include: delivery of the SES&SP - 91.4% in August this was an improvement on o Revised PDR to include review of all patients on backlog 94% national July’s 88.9%. 3 out of 35 breached the standard with o Monthly cancer recovery meetings target in 18/19 breaches occurring at the following providers: o Escalation calls with NHS E (Birmingham/Black Country)  RWT (2 out of 11) o Harm reviews for all patients > 104 days  UHDB (1 out of 15) Cancer: 31 day subsequent treatment surgery (CC and SES&SP) CC – 93.75% in August down from 100% in July. 1 out of RWT - The coordinating commissioner has advised they will not be raising CPNs 16 breached the standard with breaches occurring at for 2ww, 31 day, 62 day but will continue to publish and monitor performance RWT (1 out of 4) through monthly CRBs and informal remedial action plans agreed with the Expect provider. Cancer – renewed actions include: delivery of the SES&SP - 92.0% in August down from 100% in July. 2 o Revised PDR to include review of all patients on backlog 94% national out of 25 breached the standard with breaches occurring o Monthly cancer recovery meetings target in 18/19 at the following providers: o Escalation calls with NHS E (Birmingham/Black Country)  RWT (1 out of 3) o Harm reviews for all patients > 104 days  UHDB (1 out of 7) Cancer: 62 day screening (SAS and SES&SP) SaS – 50.0% in August down from 90.0% in July. 3 out RWT - The coordinating commissioner has advised they will not be raising CPNs of 6 breached the standard with breaches occurring at for 2ww, 31 day, 62 day but will continue to publish and monitor performance the following providers: through monthly CRBs and informal remedial action plans agreed with the  RWT (1 out of 1) provider. Cancer – renewed actions include: Expect o Revised PDR to include review of all patients on backlog  UHNM (2 out of 5) delivery of the o Monthly cancer recovery meetings 90% national SES&SP – 83.3% in August down from 100% in July. 2 o Escalation calls with NHS E (Birmingham/Black Country) target in 18/19 out of 12 breached the standard with breaches occurring o Harm reviews for all patients > 104 days at the following providers: RWT has introduced a 62 Day Cancer Standard Improvement Plan. This  RWT (1 out of 1) includes jointly agreed actions with IST, Cancer Alliance and Wolverhampton  UHB (1 out of 1) CCG.

Page 7 of 10

Expected Issue Proposed Intervention (Method) Outcome Cancer: 62 day from urgent referral to treatment (SaS, CC and SES&SP) CC - 70.0% in August this has improved July’s position RWT has introduced a 62 Day Cancer Standard Improvement Plan. This of 63.8%. 9 out of 30 breached the standard with includes jointly agreed actions with IST, Cancer Alliance and Wolverhampton breaches occurring at the following providers: CCG.  Christie (1 out of 1)  RWT (7 of 17) Dudley are having twice weekly meetings to improve cancer targets. Patient  University Hospitals of North Midlands (1 out of 8) tracking and escalation processes have been implemented and strengthened.

SES&SP - 74.0% in August this was an improvement on RWT - The coordinating commissioner has advised they will not be raising CPNs July’s position of 70.3%. 13 out of 50 breached the for 2ww, 31 day, 62 day but will continue to publish and monitor performance standard with breaches occurring at the following through monthly CRBs and informal remedial action plans agreed with the providers: provider. Cancer – renewed actions include:  Dudley (1 out of 6) o Revised PDR to include review of all patients on backlog  RWT (8 out of 11) o Monthly cancer recovery meetings  UHB (1 out of 18) o Escalation calls with NHS E (Birmingham/Black Country)  UHDB (3 out of 15) o Harm reviews for all patients > 104 days Expect delivery of the SaS - 78.4% in August this was an improvement on 85% national July’s position of 77.08%. 8 out of 37 breached the target in 18/19 standard with breaches occurring at the following providers:  RWT (2 out of 6)  UHB (1 out of 1)  UHNM (5 out of 30

Each CCG has improved on the previous month but remain adrift of the target.

At RWT referrals into the trust are greater than the agreed values identified within the original recovery plan.

Page 8 of 10

Expected Issue Proposed Intervention (Method) Outcome Healthcare Acquired Infections (HCAI - MRSA and C.Difficile) (SAS, SES&SP, CC) MRSA MRSA - Walsall remain within their trajectory of 18 with 10 cases being reported SaS – there was one case of MRSA in August year to date. attributable to Walsall Healthcare NHS Trust. C Diff - In all cases control measures are instigated immediately, and RCAs are Clostridium Difficile reviewed. Each in-patient is reviewed by the C difficile nurse at least 3 times a An increase has been seen increase across the CCGs week and forms part of a weekly multi-disciplinary review. Routine typing of all core providers. cases is undertaken. At  CC – 2 x RWT, 1 x UHB, 1 x UHNM  SES&SP – 1 x Burton, 4 x HEFT, 1 x RWT  UHNM - a period of increased incidence meeting (PII) has been held and  SaS – 3 x UHNM further typing results are awaited.  At Burton root cause analysis is underway. UHNM: C.DIFF: Has had 8 Trust apportioned cases of. UHNM is now above trajectory (8 versus a target of 7) for the month of August and below trajectory (26 versus 36) for the year to date. At UHNM there was one clinical area that has had more than one case of C difficile toxin to report within a 28 day period in August 2018.

RWT: C.diff – Has had 5 cases positive by toxin test and were attributable to RWT.. Three cases were attributable to one ward and were reported as a serious incident (SI). The Trust is presently equal to the monthly trajectory.

HGS (formerly known as HEFT): C.diff – Has had 7 cases. This is above the Trusts monthly trajectory of 5 per month; however the Trust are within their yearly trajectory of 63 with 27 cases being reported year to date.

Burton: C. diff – Has had 3 cases [yet to be confirmed if avoidable].

Page 9 of 10

Expected Issue Proposed Intervention (Method) Outcome Dementia Diagnosis Rate (non-Constitution, national planning requirement) – (SES&SP and SAS) SES&SP remain below the target and below the Following the dementia deep dive undertaken in July 2018 and receipt of the England rate, currently reported at 65.07% against a subsequent letter from NHSE outlining the relevant recommendations, revised target of 66.7%. Each month YTD has been below action plans have been developed to specifically address the actions. target. A county wide board which includes CCG and Local Authority representation has SaS remain below the target also but below the England been established to oversee operational matters and delegated commissioning rate, currently reported at 61.68% against a target of for areas such as care homes, discharge to assess etc. It will be considered 66.7%. Each month YTD has been below target. whether updates against dementia action plans will be reported here or to the Joint Strategic Commissioning Committee and to the South East and South West CCG Divisional Committees which will be established in October 2018.

A monitoring dashboard to bring together multiple sources of data is in development to be ready for November 2018. This will cover all 4 South Staffordshire CCGs. The aim is to get an accurate picture of dementia pathway.

Protected learning time sessions around dementia, run by MPFT and Alzheimer’s Society, have started in Staffordshire and Surrounds CCG.

Work to identify a clinical champion for dementia is progressing well. A presentation to the quality committee around the dementia deep diveis to take place in November.

Page 10 of 10

Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 08

Report to: Governing Body Meetings in Common in PUBLIC

Title: Corporate Risk Register

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Sally Young, Director of Corporate Services, Governance and Y Tracey Revill, Governance Manager Communications

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme):

Action Required (select): Decision Discussion For Assurance / For Information 

Purpose of the Paper (Key Points + Executive Summary):

To present to the Governing Bodies those risks scoring 12+ on the Corporate Risk Register for their oversight and assurance.

The Governing Bodies are asked to be assured that the CCGs are providing regular updates/ mitigations to reduce the risks for 2018-19 and where the Governing Bodies have any concerns relating to a risk they can request the request more detail from the responsible officer. The Governing Bodies are asked to discuss if they consider a more robust consultation risk is required on the register.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): There is currently 12 risks scoring 12+ as follows;

1 25 High 4 16 High 3 15 High 4 12 High

The Governing Bodies are asked to note that where a risk relates to the other CCGs in the Staffordshire area the score for Cannock Chase, South East Staffordshire and Seisdon Peninsula and Stafford and Surrounds CCGs are highlighted in white text. The Governing Bodies are also asked to note that a new electronic risk register is being developed and all the risks across the six CCGs will be transferred onto the electronic register once it has been finalised. It is anticipated that the electronic register will be available and live by the end of November 2018.

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Implications: The CCGs have a responsibility to provide services that are safe and low Legal and/or Risk risk. The risk register monitors those risks that may have potential to harm the business and services of the CCGs. Any involvement with the CQC with any practices and its potential impact will CQC be described within the risk. The Quality Committee oversee SRI’s and input into the risk register to monitor and mitigate risks. Unmitigated clinical risks could have repercussions to safe services. Any Patient Safety patient safety implications will be described in the appropriate risk. No, if patient engagement is required this will be described within the risk. Patient Engagement The Quality Committee monitors patient safety through their monthly Quality Committee meetings. The CCGs have an obligation to meet their financial budgets and the CCGs Financial monitor finances on a daily basis and are discussed at monthly Finance and Performance meetings and fed back to the Boards. The Governing Bodies can be assured that the CCGs take risk monitoring Sustainability very seriously and this is evidenced by the updates of the BAF and risk register. All officers will be trained on the use of the new electronic risk register once Workforce / Training it has been completed, in the meantime, the manual register will continue to be updated.

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report 2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices / Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Body Meetings in Common are asked to: • Receive the manual risk register and be assured that risks are being managed. • Consider those risks on the register are appropriate and relevant to the Board.

2 Version Control CORPORATE RISK REGISTER Cannock Chase Clinical Commissioning Grop South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Version 10 Author Tracey Revill, Governance Manager Stafford and Surrounds Clinical Commissioning Group Board Governing Body Meetings in Common Date 18/10/2018 Recommend Closure

SCOPE OF RISK NATURE OF RISK STAKEHOLDERS INHERENT RISK TREATMENT & CONTROL MECHANISMS TARGET RESIDUAL Risk Owner(s) Directorate Trend CCG inc CONSEQUENCE (Risk Type) (Org Name) SCORE (Initial Mitigating Actions to reduce to TARGET RISK SCORE - to be supplied). SCORE SCORE (L

Risk Ref Risk (Risk Description) (L x C) (Including any policy or strategy implications) (L x C) x C)

(A) CLINICAL RISKS = processed via Joint Quality and Safety Committee + Audit Committee IAF Indicators: Performance deterioration across IAF Clinical and Operational risks. Risk of North Staffs and Stoke-on-Trent 12 28.09.2018 - 12 Director of Strategy, Planning Cannock Chase CCG indicators which result in our overall rating deterioration across IAF indicators. CCGs' (PP5) (3x4) 1. Introduce a new performance management framework by Quarter 2 2018/19 to support the organisation to understand, monitor and (3x4) and Performance East Staffordshire CCG deteriorating. Cannock Chase CCG assess performance, enabling appropriate action to be taken when performance against set targets deteriorates. North Staffordshire CCG Stafford and Surrounds CCG 2. Implement a performance Improvement methodology in 2018/19 to work with providers and partners to develop plans to improve South East Staffordshire & South East Staffordshire and across the relevant indicators. Seisdon Peninsula CCG Seisdon Peninsula 3. Structured discussions with commissioners to detail actions in place through each indicator. Stafford and Surrounds CCG East Staffordshire CCG 4. Robust monitoring and reporting of performance positions through the Finance and Performance Committee and the Governing Body Stoke-on-Trent CCG to understand the areas where more targeted focus is required to improve performance. 6. A summary of changes to indicator quartile ratings was shared with EMT along with a full list of indicators where any of the 6 CCGs are in the lowest quartile is given. = 7. Where CCGs have moved in to the Lowest Quartile narrative is requested from commissioning leads which forms part of the quarterly review with NHSE. 8. A full pack of the IAF indicator performance was prepared for locality commissioners and locality MDs. This included each individual CCG dashboard and individual indicator detail which shows benchmark against peers. The SPP team have attended locality team meetings to present/go through these. 9. The CCG attend monthly assurance reviews with NHS England with a quarterly focus on the IAF. The last quarterly review was held in August 2018.

10th September 2018 A1.0 North Staffordshire and Stoke on Trent CCG both achieved a “good rating” in the end of year rating.

A summary of changes to indicator quartile ratings was shared with EMT along with a full list of indicators where any of the 6 CCGs are in the lowest quartile is given.

Where CCGs have moved in to the Lowest Quartile narrative was requested from commissioning leads which formed part of the August quarterly review with NHSE.

A full pack of the IAF indicator performance was prepared for locality commissioners and locality MDs. This included each individual CCG dashboard and individual indicator detail which shows benchmark against peers. The SPP team have attended locality team meetings to present/go through these.

The CCG attend monthly assurance reviews with NHS England with a quarterly focus on the IAF. The last quarterly review was held in August 2018.

AMENDED RISK AS AGREED BY ZARA JONES 13.8.18 TO COVER ALL 6 CCGS'. HOWEVER, DIRECTOR OF NURSING AND QUALITY SUGGESTED IT SHOULD BE CLOSED (MEETING 13.8.18)

TEAM CAPACITY TO COPE WITH SAFEGUARDING 28.09.2018 Cannock Chase CCG

A1.1 PROCESS: East Staffs CCG East Staffordshire CCG Joint plan agreed with SCC; updates circulated to all Providers; continued monitoring and reporting via Adult Safeguarding Board and North Staffordshire CCG SAFEGUARDING - MCA/DOLs: The number of DOLs Operational, Clinical, Finance and Reputational East Staffs CCG (A39) ES: 12 JQC. CSU review home care packages requiring CCG to apply directly to Court of Protection (incurs legal / court costs); working through South East Staffordshire & Assessments are likely to increase following the Risk. This could lead to legal challenge, and/or North Staffs and SOT CCG (Q14) (3x4) backlog of DOLs applications and checking all potential deprivations vs DOLs legislation and government response. ES: 9 L Tolley Director of Nursing and Seisdon Peninsula CCG Supreme Court's decision, and there is a risk that the increased applications to Court of Protection with Cannock Chase / Stafford & NS/SOT: 15 Q1 - Risk constant and remains unchanged. (3x3) (via SE&SPCCG) Quality Stafford and Surrounds CCG team will not be able to review these in a timely manner significant financial impact and risk to CCG (costs Surrounds / South East Staffs & (3x5) North Staffs & Stoke-on-Trent NS&SOT: 9 Stoke-on-Trent CCG and ensuring any DOL is appropriate. are likely to increase whatever is done). Seisdon Peninsula CCGs: (228) CC/SAS/SE 1. A review stratification project group has been established to identify specific areas of reviews. (3x3) S: 9 (3x3) 2. Each area of review is considered to determine new ways of working for nurse assessors and timeframes with which to prioritise CC/SAS/SES: 16 reviews. (4x4) 3. A new method of reviewing fast track reviews commenced on the 1st January 2018. 4. A new resource for reviews of Physical Health High cost cases will commence on the 1st May 2018. 5. Monthly updates provided at the CHC Programme Board, attended by either the CCG Director of Nursing and Quality or Deputy Director of Nursing and Quality. 6. Quality Assurance Reports provided to the Joint Quality Committee on a quarterly basis. CC/SAS/SES 14th March 2018: There is no change to the previous update of 27th December 2017 which confirmed CCG have met with Assist and agreed a process to review CHC funded residents prior to Section 21A challenges being submitted to enable the CCG to review the package of care prior to formal process in line with National Guidance.

INCREASED NUMBER OF NURSING HOMES CLOSING / Clinical, Operational and Financial Risk: to resident East Staffs CCG (A49) ES: 12 28.09.2018 ES: 6 (2x3) Director of Nursing and Cannock Chase CCG NURSING HOME REGULATORY FAILURE : concerns (patient) experience if homes close / displacement North Staffs and SOT CCGs' (Q5) (4x3) East Staffs CCG NS/SOT: 6(2x3) Quality East Staffordshire CCG around a high number of nursing homes closing together occurs / excess hospital activity occurs. CC/SAS/SE CCGs: (283, 286) NS /SOT: 6 SCC action plan ensures patients transferred to suitable alternatives, reducing inappropriate impact on other services; Virgin community CC/SAS/SE: North Staffordshire CCG with reduced bed numbers for patients requiring the (2x3) nursing teams plus SCC work ongoing - avoiding A&E "frequent flyers", educational resources re nutrition plus pressure care (283) - 9 (3X3) South East Staffordshire & service. Bed losses due to Nursing Home Regulatory CC/SAS/SE: management. SCC supporting homes on staff recruitment and retention, Quality Team plus A&E Delivery Board monitoring (286) - 15 (3X5) Seisdon Peninsula CCG failure which could impact on patient flow. North Staffs and SOT CCGs' (Q6) (283) - 12 discussions. Stafford and Surrounds CCG (3x4) Q1 - Risk is constant and remains unchanged. Suggested Risk Owner should change to Cheryl Hardisty or Chris Bird. Stoke-on-Trent CCG (286) - 15 North Staffs and Stoke-on-Trent CCGs' (3x5) 1. Meetings at Safeguarding Group (Bi-monthly) 2. Meetings at Staffordshire and SOT Adult Safeguarding Board (Quarterly) 3. Deliverable actions = A1.3 Cannock Chase / Stafford and Surrounds / South East Staffs CCGs' Significant progress has been made in respect of joint work with LA to agree a shared approach to nursing home quality assurance. A joint visiting tool has been agreed that reflects both NHS and LA priorities, joint working has been agreed, shared office accommodation agreed, joint meetings to agree and oversee visits, joint reporting arrangements, all in place. Slight delay in implementation until CCG MoC has been completed and all vacancies have been filled. Funding has been agreed for a joint Turnaround Team to work proactively with failing homes. New arrangements will apply to all Staffordshire and Stoke-on-Trent CCGs. Within the MoC proposal, QA has been added to the operational safeguarding role to bridge the gap between Safeguarding and Quality which will reduce some of the duplication and increase inter-agency working. Director of Commissioning and Operations A1.26 A1.25 A1.17 A1.12 A1.10 Risk Ref reputations. which includes continuity of service, financial and to QC review the Thecase. poses a case number of risks the procurement decision and a have engaged leading the contract award. The LA intend to robustly defend from the current provider have not been able to make undertaken a procurement but following a challenge Staffordshire County Council. The LA have recently are to associates the contractCCGs which is led by INTERGRATED EQUIPMENTCOMMUNITY STORE women of South Staffordshire CCGs. site of HEFT. Reduced choice of where to birthgive for Group Foundation Trust and the Good Hope Hospital Royal Wolverhampton Hospitals NHS Trust, Dudley activity restricted at Walsall Health Care NHS Trust, MATERNITY SERVICES ACROSS THE BLACK COUNTRY capacity. discussed, business usualas is rising and impact on team future admissions is not being reduced and previouslyas previouslyservices as planned. Consequently, risk of a result, funding is not available to improve community received following the funding transfer arrangement. As community placement is exceeding the funding being achieved. has nowIt become apparent that the cost of users and objectives of the programme are not budget to fully transform the outcomes for the service constraints, with the result that there is an insufficient cannot be by met partner organisations within budget programme requiredcosts to deliver the programme Insufficient financial resource unknown. the financial provision required for each patient is line with the trajectory by NHSset England. In addition, service users listed on the Transforming Care Register, in commission suitable and appropriate placements for There is a willrisk that the CCGs be unable to improve longer term 'flow' of this patient cohort. development of new processes and protocols that will utilised to maintain business usualas rather than the TCP andmanagement project capacityteam is being TRANSFORMING CARE PROGRAMME: timely manner. healthcare funded patients are being undertaken in a with the assuranceCCGs that reviews for continuing the Continuing Healthcare Team cannot provide the level of quantity and/or quality. There is also a risk that commissioned are being delivered to the commissioned in place to assure itself that the careCHC packages do andthe notCCGs processes have adequate systems CONTINUING HEALTHCARE PACKAGES major change. deliver in line with the Operational Plan - delivering increasing number of national priorities must they 192 which relates to this risk). have an The CCGs (14.11.17changes. - Risk Group noted the closure of risk national sign-off for consultation for any service for all In particular,3 CCGs'. the impact of regional and ACCOUNTABLE DUTIES: PROCESS RESTP FAILURE UNDERTAKETO THE CCG inc CONSEQUENCE (Risk Description) SCOPE OF RISK - risk around continued scrutiny : There is a risk the - the risk that - the 6 - Emergency Care leading to unstainable / backlog. and performance. Failure to re-design Urgent and constitutional impactmay targets on patient care through FYFV and STP. Challenge in delivery of Capacity / capability to deliver national priorities Clinical, Operational, Financial and reputation risks. and organisational boundaries. required due to lack of understanding, capacity Programme is unable to deliver the pace of change inCCG conjunction with the Pan Staffordshire on patient outcomes / patient experience. The Failure to identify quality / risks impactingsafety Clinical, Operational, Financial and reputation risks. Clinical, Operational and financial risks. Clinical, Operational and reputational risk. experience. impacting on patient outcomes / patient risk. Failure to identify quality / risks safety Operational, Clinical, Financial and reputational and performance. constitutional impactmay targets on patient care boundaries / conflict. Challenge in delivery of understanding, capacity and organisational pace of change required due to lack of Staffordshire programme is unable to deliver the risk. Thein CCG conjunction with the Pan Operational, Clinical, Financial and reputational NATURE OF RISK (Risk Type) CCGs (Q7 CCGs North Staffs and Stoke-on-Trent Peninsula (238) CCGs Staffordshire and Seisdon Surrounds / South East Cannock / Chase Stafford and North Staffs /(C6) SOT CCGs Peninsula (135) CCGs Staffordshire and Seisdon Surrounds / South East Cannock / Chase Stafford and Peninsula (194) CCGs Staffordshire and Seisdon Surrounds / South East Cannock / Chase Stafford and Peninsula (293) CCGs' Staffordshire and Seisdon Surrounds / South East Cannock /Chase Stafford and Peninsula (287) CCGs' Staffordshire and Seisdon Surrounds / South East Cannock /Chase Stafford and Peninsula (237) CCGs Staffordshire and Seisdon Surrounds / South East Cannock /Chase Stafford and STAKEHOLDERS STAKEHOLDERS (Org Name) (Org NS/SOT: 12NS/SOT: CC/SAS/SE CC/SAS/SE S: 16S: (4x4) INHERENT S S 12 (4x3) 12 (3x4) NS/SOT NS/SOT SCORE (L (L x C) (4x3) (4x3) (4x3) (4x4) (5x4) (5x4) 20 12 12 12 16 16 6. New services commissioned through the TCP programme 5. Monitoring of individual patients 4. Regular monitoring by NHS England through 'Confirm and Challenge' escalation process. 3. Financial risk share agreement for Staffordshire has been signed 2. Reports provided to the Joint Quality Committee 1. Reports to TCP Board (Monthly) Stoke-on-Trent North and Staffs CCGs resignation and will be leaving at the end of July 2018. the team, one workercase seconded from PHB will return to PHB in the middle of June; the third workercase has submittedjust her Officer support. However, clinical capacity of the has team further reduced. One workercase on long term sick is unlikely to return to 28.09.18 Quality).and of Nursing BETO ASSIGNED CHIEFTO FINANCIAL OFFICER - FOLLOWEDWITH ZARADISCUSSION 13.08.18JONES (originally also Director under has not provided evidence the 1:1 care is still required. and cases where 1:1 funding has been agreed for any fundedCHC this willcases be for a time limited period and ended if the provider 5. New review processes were implemented on the 2nd January 2018; includes 2 followweek up telephone reviews for all trackfast and safety financial risk. 4. have developedMLCSU and implemented a Review Risk Stratification to identify and prioritise the categories of reviews according to 3. provideMLCSU monthly highlight reports which includes a detailed breakdown of 3 month and 12 month reviews undertaken. 2. Review of Service Pan Staffordshire led by Stafford and Surrounds CCG. 1. Performance data management received at the Continuing Healthcare Activity Board. North /Staffs Stoke-on-Trent CCGs' most needed. 11th April 2018: new review stratification process launched January 2018 to ensure that the reviewCSU CHC resource is directed where / Cannock Chase South East /Surrounds Seisdon Peninsula and CCGs' Staffordshire Stafford 28.09.2018 Committee and helps to align activitiesand across the the STP.CCGs support the STP. The communication lead for the STP regularly provides updates to the Joint Communications and Engagement 13th April 2018 and regular updates to all Governing Body meetings. agreed - aligning to STP work is a core duty of this Committee. STP Director has allmet Governing Bodies to discuss active engagement Communications, Equality, andEngagement Employment Committee (CEEE) Committee now established with draft TORs and dates 28th September 2018: 28.09.18 DIRECTOR OF NURSING AND QUALITY REVIEWTO AND CONFIRM WORDING. capping restrictions. taking place remains in place and is unlikely to be reinstated in the future. Dudley Group NHS Foundation Trust has now lifted its Wolverhampton Hospitals NHS Trust to lift theirs. The situation at Good Hope Hospital with regards to no elective caesarean sections meeting. Discussions currently in place to lift the capping of activity at Walsall Healthcare NHS Trust which will allow the Royal 2 DIRECTOR OF NURSING AND QUALITY REDRAFTTO - AS AGREED AT MEETING ON 13.8.18 ofcosts hospital placements, and suchas the shared risk pool remainmay in deficit. Transforming Care Programme. The risk remains that the cost of future community placements continuemay to exceed the current 28.09.18 8.09.18: LA continue to liaise between legal andteam current providers to reach an amicable conclusion. : financial lead now in place and working closely with TCP project toteam fully evaluate financial impact of the whole : NHS England have awarded the TP non-recurrent funding to recruit a Deputy Programme Manager and additional Project CCG Quality CCG Manager continues to attend the Black Country Local FinanceMaternity System and Activity Workstream : CCGs continue: CCGs to be active members of the communications andsteering groupengagement that has beenup set to Anna Collins fulfils the Joint Associate DirectorCCG/STP role to ensure effects comms processes and outputs. (Initial Mitigating Actions to reduce to TARGET RISK SCORE - to be supplied). (Including any policy (Including any or strategy implications) RISK TREATMENT & CONTROL MECHANISMS TARGET (L x C) SCORE (5x5) (5x5) NS/SOT CC/SAS/SES: 12 SCORE (L CC/SAS/SES 25 NS/SOT: 3NS/SOT: RESIDUAL 9(3x3) (4x3) (4x4) (4x4) (3X1) (4x3) (3x4) x C) 16 12 12 16 12 12 CCG Quality CCG Manager Safeguarding Team Risk Owner(s) and Operations Director of Commissioning Quality Director of Nursing and Quality Director of Nursing and Quality Director of Nursing and Chief Financial Officer Communications Services, Governance and Director of Corporate Directorate Trend = = = Seisdon Peninsula CCGs' South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase Seisdon Peninsula CCGs' South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase Seisdon Peninsula CCGs South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase Stoke-on-Trent CCG North Staffordshire CCG Seisdon Peninsula CCGs South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase Stoke-on-Trent CCG North Staffordshire CCG Seisdon Peninsula CCG South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase Seisdon Peninsula CCG South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase CCG A1.54 A1.53 A1.41 Risk Ref Stoke-on-Trent and Stafford and Surrounds. Higher thanto GP patientaverage ratios, particularly in vacancies over 18 months. 80 retirementsGP expected within 3 andyears 40 WTEGP trajectory 545 comparewte to a 595 target. wte impact across the Staffordshire footprint. particular community nurses and other staff, this may shortage, which healthspans and social care in There is also a risk that due to the national workforce footprint. staff which impactmay across the Staffordshire social care, in particular community nurses and other Practice Nurses. This shortage also healthspans and General Practice due to national shortage of / GPs RECRUITMENTGP AND RETENTION: Failure to stabilise WORKFORCE: Staffordshire Control Total be achieved above plan £28m available to the southernshould CCGs the overall the loss of to access Commissioner Support Funding of referal to the Secretary of UnderState Section 30) and money audit opinion perspective (including potential fromthe CCGs a regulatory perspective, a value for Failure to achieve the planned control totals will impact or through lower levels thanof savings plan. QIPP backlog clearnace/additional summer/winter pressures) increased (includingcosts unplanned RTT e.g costs fail to achieve their agreed Control Totals through either There is a individuallyrisk that the CCG's or collectively patientand safety quality. and 12 hour trolley breach having a direct effect on The A&E Recovery Plan will not deliver the 95% 4 hour CCGs SOT North and Staffs transformationCCG's agenda. impact on the quality of services and the delivery of the (fortargets example A&E 4 hour wait) wellas anas resultmay issues in an inability to performancemeet providers to address this. Failure to address these and locally and is requiredthe CCG to work with local pressures on the bothUrgent Care System nationally CapacityUrgent Care System inc CONSEQUENCE (Risk Description) SCOPE OF RISK : There are significant and General Practice. to support and develop sustainable Primary Care impact on patient care and performance. Failure in delivery of constitutional which targets may Clinical, Operational and Financial risks. Challenge Financial performance. impactmay targets on patient care and experience. Challenge in delivery of constitutional impacting on patient outcomes / patient risk. Failure to identify quality / risks safety Clinical, Operational, Financial and reputational NATURE OF RISK (Risk Type) Stafford and Surrounds CCG Cannock CCG Chase Stoke-on-Trent C CG North Staffordshire CCG 08.08.18MULVEY NEW RISK BY ADDED ALISTAIR Stoke-on-Trent CCG North Staffordshire CCG East Staffordshire CCG Seisdon Peninsula CCG South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase (C5) CCGs North Staffs and Stoke-on-Trent Peninsula (234) CCGs Staffordshire and Seisdon Surrounds / South East Cannock / Chase Stafford and 26/09/18 MILLAR 28.08.18 AND UPDATED NEW RISK BY ADDED LYNN East Staffordshire CCG Seisdon Peninsula CCG South East Staffordshire and STAKEHOLDERS STAKEHOLDERS (Org Name) (Org CC/SAS/SE INHERENT S S 15 (3x5) 20 (5x4) NS/SOT NS/SOT SCORE (L (L x C) (4x5) (4x4) 20 20 16 partnership with BJM. and retention, international recruitment, training and development, new workforce models, Marketing Northern Staffordshire in 1. Workforce plans and action plan developed by GPFV Workforce Programme - approved by NHSE workforce plan, includes recruitment 28.09.18 supports with the risk andmanagement mitigationg actions being delivered on bythe CCG a monthly basis provided through the respective Finance ofCommittees each Theareof alsoCCG the CCG's. in the NHSE escalation process which the financialCCG's. position is reported through to at eachGBs of their andmeetings additoinal detail and assurance on actions is and processes on andmanagement QIPP also the established contractual monitoring porcesses which are well established within all on a rolling basis across the full programme QIPP which will be covered This 5every weeks. approach supplements the existing systems Execs have established a specific agenda exec item each to week review financial risk and risk andmanagement actions on delivery QIPP specificallyQIPP within southern and Northern Staffordshire. the As first quarter financial perfromance has been poorer than planned implemented across allthrough CCGs a central PMO function. have appointedThe CCGs three interim staff to support the delivery of processes for identification, QIPP development, delivery and perfromance used management within Northern Staffordshire are being higher level of requirements QIPP than have been delivered in the (specificallypast within andthe southern and the CCGs) systems National planning guidance has been applied and relevent contingencies established. The plan to achieve the CT includes significantly 28.09.18 - ZARA 13.8.18.JONES DIRECTORREMOVED FROM OF STRATEGY, PLANNING AND PERFORMANCE BE TO ASSIGNED DIRECTORTO OF COMMISSIONING AND OPERATIONS AS RELATED WINTERTO PLAN - FOLLOWED MEETING WITH impacting postively flow.upon 10/8/18 are currently 36th UHNM in the incountry as a resultterms of ED of sustainedperformance system actions which are 9. Acute / unplanned PMO being developed supported by all organisations, along with a programme of governance around it. 8. Urgent care plan being pulled together - SSOTP/UHNM and CCG. 7. 12 hour trolley breach assurance report 6. D2A Steering Group 5. Remedial Action Plans 4. CQRM 3. Track and Triage to promote flow in the system. 2. A&E Delivery Board. 1. Quality tovisits A&E to check on patient care. 9. Baseline Exercise for workforce at Locality Level underway 8. Practice Manager development funding plan continues to be rolled out via the Staffordshire training hub. practicebest to encourageevents wider update. 7. Releasing Time to Care - Brighton and Hove workflow training rolled out to practices. Evaluation to commence, along with sharing 6. Releasing Time to Care - 990 care navigators trained to direct patients to appropriate services. 5. Resilience funding bids approved to support new workforce models in practices - report to October 2018 for PCC assurance. beginning of June 2018. funding to be distributed, but no clarification of actual figures given at present. Figures scheduled to be released by end of 2018May / 4. North FederationStaffs GP successful in becoming one of the 11 national CareerGP Plus Pilot Advised sites. further allocation of 3. International recruitment scheme in progress. Task and Finish Group established. 2. Workforce presentation to September to PCC provide assurance of delivery again plan. The CCGs have establishedThe financial CCGs reflectingbudgets 17/18 outturn andcosts adjusted forthese planned levels of savings. (Initial Mitigating Actions to reduce to TARGET RISK SCORE - to be supplied). (Including any policy (Including any or strategy implications) RISK TREATMENT & CONTROL MECHANISMS TARGET (L x C) SCORE 9 (3x5) (3x5) NS/SOT SCORE (L CC/SAS/SES 15 RESIDUAL 20 (5x4) (3x5) (4x4) x C) 15 15 16 Rebecca Woods Risk Owner(s) Director of Primary Care Chief Financial Officer and Operations Director of Commissioning Directorate Trend = =

East East Staffordshire CCG Seisdon Peninsula CCG South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase Stoke-on-Trent CCG North Staffordshire CCG Stoke-on-Trent CCG North Staffordshire CCG East Staffordshire CCG Seisdon Peninsula CCG South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase Stoke-on-Trent CCG North Staffordshire CCG Seisdon Peninsula CCGs' South East Staffordshire and Stafford and Surrounds CCG Cannock CCG Chase CCG Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 09

Report to: Governing Body Meetings in Common in PUBLIC

Title: Staffordshire CCGs’ Commissioning Intentions 2019/21

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Marcus Warnes Yes Helen slater

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme): Clinical Chairs, Dr Holmes and Dr Free Yes (all programmes)

Action Required (select): Decision Discussion For Assurance / For Information 

Purpose of the Paper (Key Points + Executive Summary): The paper attached is a copy of the Commissioning Intentions submitted on behalf of the six Staffordshire CCGs to all providers for 2019/21. As we are awaiting the NHS England planning guidance for 2019/21, however we are working on the same timelines as per 2017/19 and a two-year planning round.

The Commissioning intention letter sets out the CCGs vision which is set against the challenging financial outlook and includes elements such as: • Review of current contractual arrangements so that performance is managed to meet agreed minimum service level standards and payment mechanisms are designed to achieve financial control totals and that risk is shared across the system, • Following the NHS England consultation of ‘integrated care provider’ contract, identify opportunities to implement the contract locally, • Review contracts and develop options to meet the changing provider landscape such as reduction of trusts due to mergers.

There will be a focus on older people including frailty, end of life and care homes. Building on existing relationships with partners and established integrated services. Key areas are: • Further developing the Older People’s Transformation Strategy with the aim of delivering seamless care • Commissioning an expanded community assessment model for proactive management of frailty with the aim of supporting people to live independently • End of life model so individuals in the last phase of life can make decisions about their care and support their choices to reduce the number of non-elective admissions in their last 12 months of life • Develop a consistent approach to services for patients in nursing or residential care to reduce the number of ambulance conveyancing and non-elective admissions. Working with local authorities to make sure the care home market meets the needs of the population, ensuring

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

that primary care, community and voluntary sector organisations work together to provide the appropriate clinical services

The Commissioning intentions were submitted to providers on 28th September with finer detail of the commissioning intentions being agreed and delivered through contractual negotiations.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register):

Implications: Legal and/or Risk N/A CQC N/A Patient Safety N/A Patient Engagement N/A We are currently awaiting NHS planning guidance which will have an Financial implication on activity and financial plans to support delivery of the commissioning intentions Sustainability N/A Workforce / Training N/A

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed? No (N/A) Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed? No (N/A) Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices / Yes Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Body is asked to: note the content of the Commissioning intentions letter

2 Enc: 09 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

CCGs Headquarters First Floor Staffordshire Place 2 Stafford ST16 2LP

30th September 2018

NHS Trust Chief Executives Independent Sector Providers Voluntary Sector Providers Primary Care Providers

Dear Colleague

Staffordshire CCGs’ commissioning intentions - 2019/21

All Clinical Commissioning Groups (CCGs) develop and publish their commissioning intentions (CIs) on an annual basis. The six Staffordshire CCGs are determined to ensure a proactive and inclusive approach to the development of their commissioning intentions for 2019/21, which meet the needs of the patient, the public and the CCGs’ members.

As six CCGs, our vision is to be effective, innovative and clinically led commissioners taking a strategic approach to transformation and new models of care. We will commission outcomes rather than buy activity and will collaborate and cooperate with our providers and the local authorities to co-design care pathways and services. More care will be provided closer to home with sustainable primary care properly resourced and supported to lead the delivery of out of hospital care. We will start with the person, the patient and ensure they are better able to manage their own care, are involved in decisions about their care and crucially, are enabled to maintain their independence for as long as possible.

As in previous years the Staffordshire health economy is facing a challenging financial outlook therefore it is essential that improvements against this deteriorating position are made across the Staffordshire Transformation Partnership (STP) footprint. In support of the necessary improvements required and in line with their statutory duties, the CCGs will commission services in line with their available resources, aligned to agreed control totals and not beyond this level, maintaining quality and access standards. Commissioned services will align to the STP aspirations and will focus on achieving the national standards for urgent care, referral to treatment time (RTT), cancer, alignment with commissioning requirements within primary care and compliance with standards for mental health services. These service levels will be the minimum commissioned and choices with regard to services which exceed these minimum standards will need to be discussed and agreed with provider partners to balance appropriate level of quality, volumes of commissioned services and access targets within the available resources.

To support the above, the CCGs will bring forward a series of proposals as to how contract design and payment mechanisms can better align with the ambitions of the STP. This will include:

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

 A review of contractual forms and how these can better share risk across the system through moving away from pure cost and volume type arrangements.

 Development of contractual options to support the emergence of new system architecture including the Alliance Boards and to reflect the consolidation of the provider economy into a smaller number of larger trusts which are more defined by patient flows than geographical boundaries.

 Identify opportunities for the use of the proposed ‘Integrated Care Provider’ contract currently out to consultation via NHS England to inform and develop outcomes based contracting.

 A review of payment mechanisms to address the barriers to system change presented by currencies based on the national tariff examples, including a review of local tariffs for patients with a non-elective length of stay of less than two days and post-operative support for patients having an elective procedure outside of the local health economy.

The CCGs will be developing options for consideration through STP Directors of Finance ahead of the 2019/21 planning round but would welcome early and open discussions with provider organisations on the options available.

The CCGs have developed strong collaborative relationships with key stakeholders leading to the delivery of integrated services such as Home First and Integrated Care Teams. We will continue to develop and grow pathways with our key stakeholders to achieve optimum outcomes for patients through sustainable and value for money co-ordinated care. We will, in partnership with Staffordshire County Council and Stoke-on-Trent City Council, develop robust Better Care Fund (BCF) agreements to achieve the 2019/20 BCF national guidance including the implementation of the eight High Impact Care Changes where we will be expected to be rated ‘mature’ across all areas. We will work in partnership to deliver the Whole Life Disability Strategy which has been developed and discussed through the Joint Commissioning Board, in partnership with the local authorities.

The National Delivery Unit system diagnostic and through working with partners, has identified key areas to focus upon; these are primary care and prevention, aligned pathways for muskulo- skeletal (MSK) and mental health services, and the care of older people and the frail elderly. The commissioning intentions associated with these are outlined within Appendix 1.

We will be working in partnership with a wider range of voluntary sector organisations and those organisations will co-design services in conjunction with NHS and local authority colleagues.

CCG Priorities

The priorities for the six Staffordshire CCGs over the next two years will be a relentless focus on doing the right thing for older people. Our focus will be on:

 Frailty and long term conditions  End of life care  Care homes

Based on recent analysis, approximately 29,000 patients (over the age of 65) have a 30% or higher risk of being admitted to hospital over the next 12 months. This represents approximately 3% of the population, but 27% of the total cost. This is especially significant for non-elective (NEL) admissions; this 3% of the population account for 46% of all NEL admissions. Therefore,

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group aligned with the GP Five Year Forward view (5YFV) and the new models of care there is a requirement to deliver coordinated and integrated care for our frail elderly population and patients with long term conditions. The overall aim of the Integrated Care Teams (ICTs) is to improve outcomes for people, improve access to integrated care outside of hospital, reduce unnecessary hospital admissions and enable effective working of professionals through a locality based model. This will be led through strong clinical management within primary care.

With partners, the Staffordshire CCGs are currently developing their Older Peoples Transformation Strategy, which focuses on the delivery of seamless care. We will continue to work with local member practices utilising intelligence to ensure commissioned services reflect the needs of our local population. As part of this, we will commission an expanded community assessment frailty model, which will support proactive management of frail and older people to be supported to live independently and maintain health and wellbeing through the agreement of personalised care plans that signpost patients to wellbeing support.

Aligned to the Older Peoples Transformation Strategy, the end of life model across Staffordshire will ensure better identification of people in the last phase of life so they can make appropriate decisions about their care and support. We will ensure regular multi-disciplinary teams (MDTs) are in place across primary care supported by Integrated Care Teams. This will ensure we reduce the number of non-elective admissions for patients in their last 12 months of life and ensure preferences for end of life care is documented within advanced care plans leading to an increase in patients achieving their preferred for place of death.

We will commission palliative and end of life care coordination across Staffordshire to ensure patients and professionals can access the appropriate proactive and responsive services accordingly. In addition, we will develop the public health model of palliative care using community development workers to help build social connectedness and supportive communities for people at the end of their life (social prescribing).

There are approximately 7,000 Staffordshire residents aged 18 and over estimated to be living in care homes with or without nursing in 2017. This equates to 1% of the population aged 18 and over (0.2% of the population aged 18-64 and 3.3% aged 65 and over). The proportion of the population living in care homes is higher than the national average as is care home occupancy which is 93% across Staffordshire and Stoke-on-Trent compared with 80% nationally. We will develop a consistent approach to services for this cohort of patients to reduce the number of ambulance conveyances and non-elective admissions. We will work with local authority commissioners to ensure the care home market meets the needs of our population. We will ensure the appropriate clinical services are wrapped around care homes from primary, community and voluntary sector organisations.

For patients with long-term conditions, the ICTs will support and integrate with wider community services in the timely and effective management of patients, including district nursing, specialist nursing, specialist therapies, community matrons and social care provision. The service will also place a close focus upon supporting patients to self-manage their own condition(s).

Many of the elements will already be commissioned from existing community service providers. The impact of commissioning these models will be worked up to assess the potential opportunity to review existing service provision, contracts and service specifications to ensure the correct focus for existing commissioned services. We currently spend a significant amount on adult community services with a range of providers. It is anticipated that through the development of ICTs significant economies of scale will be achieved and services will be re- engineered to deliver improved capacity and outcomes.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

To meet the priorities set out above, it is imperative that we have both primary and urgent care services which are sustainable and deliverable. General practice is facing enormous challenges in terms of workforce, investment and increasing demand. We will continue to work with our practices to deliver the ambitions of the GP forward view to release time to care and support the development of the new workforce models and enhanced primary care delivered at scale.

We have already commissioned extended access to general practice at evenings and weekends and want to build upon this model to provide enhanced services delivered close to home.

The CCGs will improve the quality and consistency of care that Staffordshire and Stoke-on- Trent patients receive by simplifying and improving their access to advice, information and urgent and emergency care services. This will be delivered through an integrated urgent and emergency care (UEC) system meeting UEC national standards.

Working with Sandwell and West Birmingham CCG, lead commissioner for West Midlands Ambulance Service (WMAS), the CCGs will deliver further integration of ambulance, 111 and GP Out of Hours (OoH) services to provide timely, appropriate care for patients with the most urgent need and ensure alternative services are seamlessly accessible.

We will be developing the Clinical Assessment Service (CAS) sitting behind NHS111 to ensure robust and efficient streamlining of patients into the appropriate care pathway. This will fundamentally change the way patients access health services and will include the implementation of NHS111 online, which will provide the ability to directly book patients in to primary care appointments available through extended access. This will also enable referral access for WMAS to community rapid response services as an alternative to ambulance conveyance to accident and emergency departments.

Development and procurement of the nationally defined Integrated Urgent Care (IUC) specification (Full IUC service model) will commence in 2020/2021.

Through the STP consultation, the UEC programme will review current provision and develop an affordable UEC model that considers the needs of its population and workforce sustainability. The model will deliver emergency departments for those with serious or life- threatening emergency care needs and will ensure they are treated in centres with the right expertise, processes and facilities to maximise the prospects of survival and a good recovery. For those with urgent needs that are not life-threatening or considered major trauma, we shall develop the Urgent Treatment Centre (UTC) model across Staffordshire and Stoke- on-Trent utilising the national standards to inform the specification. Working with partners we will commission the Emergency Floor model, which will be considered as part of alternative forms of contracting.

East Staffordshire CCG will commission all acute, GP OoH and NHS111 services that formed part of the Improving Lives Contract with Virgin Care Services Limited directly from providers from May/June 2019. East Staffordshire CCG will agree this change with providers as part of dialogue for contracts commencing 1st April 2019.

The CCGs will work with the local health economy and stakeholders within the STP to lead plans on the future of health and care services in Stafford and its surrounding areas. This shall consider the future use of County Hospital and how UHNM may be able to maximise the estate to meet the future needs and demands of the health and social care system locally.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

A great deal of work has been undertaken to develop proposals for community based services wrapped around the patient in an integrated and joined up way. We have undertaken a rigorous process to develop a pre-consultation business case for the community hospitals in the north of the county, which details options based on quality of care first but that are also clinically sustainable, accessible and financially credible. The documents and detail within them are currently being assured by NHS England to make sure that we have met the required tests and complied with our legal duties.

We are currently in the final stages of the process and it is expected that the CCGs will launch a full consultation on the 6th December 2018 for a period of 14 weeks, allowing an additional two weeks for Christmas, with the consultation concluding on 13th March 2019 prior to purdah with a further 12 weeks to evaluate the outcomes from the process. As such, we expect that the CCGs governing bodies will consider the final report at the beginning of June 2018. Once the governing body has made the final decision, the CCGs intend to work with system partners to implement the changes post consultation, including the reconfiguration of services and estates to deliver the preferred model of care.

The six Staffordshire CCGs have the statutory legal responsibility for any formal public consultation process and will be the bodies that make the decisions informed by any consultation process.

The 2019/21 planning round

We are yet to receive the 2019/21 NHS England Planning guidance; however we are working on the same timelines as per 2017/19 and a two-year planning round. In line with previous planning guidance the CCGs’ activity and finance plans will be based on historic growth trends, national growth assumptions and identified QIPP schemes, which focus upon urgent and emergency care, older people including frailty, care homes and end of life. We are utilising a range of national tools to improve quality and identify efficiencies across the system, an example of which is the alignment of Getting It Right First Time and Right Care. We anticipate that the planning guidance will be issued at the end of quarter three, with our planning submission providing finer detail of the CCGs’ commissioning intentions in relation to the planning requirements.

Appendix 1 provides more detail on the changes to the scope of current services across 2019/21. In addition, we have identified a number of specific areas for review that commissioners will pursue during the 2019/21 planning process and these are set out in appendix 2.

If you have any queries regarding the contents of this letter please contact Cheryl Hardisty, Executive Director of Commissioning and Operations on 0845 6026772 ext: 8257 or [email protected].

Yours sincerely

Marcus Warnes Accountable Officer

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Appendix 1 - CHANGES TO THE SCOPE OF CURRENT SERVICES FOR 2019/21

We intend to develop a comprehensive range of service specifications during 2019/21 in line with STP programme priorities, national guidance and local population needs. These specifications will be notified formally through contractual processes. We have identified the following services for change or transformation:

Primary care  Develop a commissioning framework to invest in general practice, that will deliver the STP ambition to deliver the ‘left shift’, so more patients are seen out of hospital and closer to their own homes. This will involve a review all local enhanced services (LES) within primary care. Priorities for 2019/20 include:

o Development of a new end to end pathway and service for anti-coagulation in South Staffordshire – this will support the delivery of the circulatory right care opportunities.

o Development of a diagnostic spirometry service across Staffordshire & Stoke- on-Trent. This will support the delivery of the respiratory right care opportunities.

o Review of the wound care provision across Staffordshire to reduce the variation currently delivered by primary and community providers.

o Embed updated shared care arrangements between primary care, community, acute and mental health services.

o Review of phlebotomy provision within primary care.

 Review of the elderly care facilitator local improvement scheme (LIS) with a view to enhance and continue the service into 2019/20.

 Commission long term condition pathways collaboratively in line with the STP priority of Integrated Care Teams, particular focus on:

o Respiratory

o Circulatory

o Diabetes

 Implementation of NICE recommended screening and access to physical health checks for patients with a Severe Mental Illness (SMI) across Staffordshire. This will be developed in collaboration with our mental health providers.

Medicines optimisation The medicines optimisation team works closely with colleagues in primary care to maximise the benefits to patient care through evidence based prescribing.

Medicines Formulary Management: During 2018/19 the commissioners seek to work closely with providers to merge the North Staffordshire Area Prescribing Committee and South Staffordshire Area Prescribing Group into a single Staffordshire Area Medicines Optimisation Committee. Following this, the existing

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group separate North Staffordshire and South Staffordshire medicines formularies will be merged to develop a joint Staffordshire- wide medicines formulary.

PbR/High Cost Drugs South Staffordshire CCGs wish to pilot a step-down pathway for rheumatoid arthritis patients receiving biologic drugs but are considered to be in remission. The protocol and pathway will be jointly produced with providers to develop a clinically effective service.

Shared care prescribing The CCGs require providers to adhere in full to agreed shared care policies (including the production of essential shared care agreements (ESCA’s)). Commissioners will work closely with local providers to review the prescribing arrangements for medicines subject to ESCA and RICAD shared care arrangements and to consider new and innovative ways of prescribing these medicines within the Staffordshire Health Economy.

Other Medicines Optimisation priorities In 2019/20, the medicines optimisation team will be working to review the existing prescribing arrangements of patients requiring oral nutritional supplements (working with provider dietetic teams) and continence products (working with provider continence teams). This will involve the review of existing GP-generated FP10 prescriptions to investigate other potential supply routes for these products.

In 2018/19 and continuing into 2019/20, the CCGs will commission a Medicines Optimisation Care Home service from local providers under the NHS E Medicines Optimisation in Care Homes programme. This service will provide clinical pharmacy support to care homes across Staffordshire to provide clinical pharmaceutical reviews to residents, improved medicines optimisation and reviewed medication governance and supply arrangements.

Referral to Treatment Times (RTT)/Elective Care The Staffordshire CCGs will progress the aspirations of the STP Elective Care Transformation Plan as approved by the Health and Care Transformation Board. This will specifically include:

 Evaluation of first contact practitioner services following pilot projects with a view to increasing direct access to physiotherapy support in primary care. This is expected to be delivered through the integrated care team approach described above.

 Ensure resilience within Staffordshire Ophthalmology services by undertaking a robust demand and capacity modelling exercise.

 Seek to procure some elective services through a single prime provider model. The scope of this exercise is still being undertaken. To ensure that patient choice is maintained the prime provider will be required to offer patient choice as well as meet constitutional treatment targets.

 In accordance with the second paragraph in this letter, elective services will be required to transform in order to be delivered within available funding. This will require close collaboration between commissioners and providers to:

o Ensure robust demand management services are in place.

o To ensure that pathways are efficient and make best use of available resource, this includes reducing follow-up appointments that add little clinical value to

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

patient care, increasing use of technology instead of face to face appointments (e.g. Skype), and stopping duplication of tests and imaging.

o Make best use of available skill-mix ensuring clinical tasks are undertaken by the most appropriate clinician.

o Introduce joint and multidisciplinary transformation teams that reduce costs for both commissioners and providers across pathways.

o Introduce clinical assessment and triage services to ensure that referrals are managed in the most appropriate manner e.g. gastroenterology, cardiology.

o Providers and commissioners will collaborate on the commissioning of any additional capacity to address any deficits to ensure waiting lists do not increase.

o Commissioners will seek to reduce waiting lists and restore full delivery of the 18week RTT standard.

Cancer As part of the West Midlands Cancer Alliance, we aim to support effective implementation of best practice pathways for lung, upper GI, lower GI and prostate cancer in order to ensure consistently of services and sustainably deliver the 62 day NHS constitution target.

We intend to increase the proportion of patients living with and beyond cancer who benefit from a post cancer recovery package and risk stratified follow up pathways.

We aim to develop service models in conjunction with acute and community providers to enable patients with cancer to receive more services, particularly lower risk supportive therapies and procedures in community settings whilst remaining under the care of hospital specialists.

We will support increasing community awareness of cancer warning signs (alongside national and regional campaigns) and make targeted improvements to primary care services to implement best practice in recognising and referring suspected cancer cases promptly with the aim of increasing the proportion of cancer cases diagnosed at stage 1 and 2 and decreasing the proportion of cancer cases diagnosed following emergency presentation.

We will utilise regional transformation funding to commission a pilot scale programme to target people at high risk of lung cancer for low dose CT screening with a view to identify lung cancer early and with much greater opportunity for curative treatment.

NHS Continuing Healthcare (CHC) The CCGs recognise the national focus on CHC services through both the national strategic improvement programme and the introduction of the new CHC adults’ framework. The CCGs will continue to focus on sustained delivery of the two national metrics; timeliness of assessment and care setting of assessment to ensure that patients who may be eligible for CHC are assessed in a timely manner and in a setting which best reflects their enduring care needs.

In 2019/20 the CCG will bring forward proposals to further integrate CHC services to support the development of excellence in assessment and brokerage of CHC funded packages of care.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Transforming Care for People with Learning Disabilities As leads for the transforming care partnership (TCP) the CCGs are committed to improving the lives of people with learning disabilities (LD). As part of this programme the CCGs will continue to work with partners to redesign how and where services are provided, to ensure there is an enhanced community service offer for people with learning disabilities and/or autism.

As the TCP programme ends in March 2019, the CCGs will continue to develop alternative services to reduce long-term hospitalisation of people with a learning disability, autism or both. The aim is to reduce premature mortality, by improving access to health services, education and the training of staff, and by making necessary reasonable adjustments for people with a learning disability and/or autism.

There is currently variation in the arrangements for LD liaison nurses across Staffordshire and Stoke-on-Trent. It is understood, but yet to be confirmed, that UHNM have a permanent arrangement in place for LD Liaison but South Staffs – via the University Hospitals of Derby and Burton (Queen’s hospital site) have a temporary member of staff in post. Short term funding has been allocated via TCP funding as this supports admission avoidance but long term arrangements need to be commissioned as a priority. This is a low cost, high benefit intervention.

We will work with partners to undertake a system-wide review of community services to prevent admission for patients with learning disability/autism or both. This will ensure sustainability for service for those already discharged through the life of the TCP partnership.

Autism Treatment Services The CCGs currently have different arrangements for adults with Autism. There is a gap in the South of the County in respect of treatment once diagnosis has been obtained and this is emerging as a regular theme in patient complaints, particularly those from families with older adults with ASD related conditions. There is a long term support gap for adults, particularly where their parents are older and not able to provide the same level of care. As outlined above the system-wide review will ensure needs of this cohort will be met.

We will re-procure the Children and Young Persons Autism service across South Staffordshire, ensuring that children and their families are involved in the development of the services through patient groups.

Mental Health As part of our plan to eliminate inappropriate out of area placements we will commission a Staffordshire and Stoke-on-Trent psychiatric intensive care unit (PICU) pathway for males and females with our two NHS providers ensuring seamless transition of care.

We will increase the access to Psychological Therapy (IAPT) services to 22% in 2019/20 and 25% in 2020/21. This will be achieved by delivering further expansion of integration with physical health care pathways and primary care and the re-procurement of IAPT services across Staffordshire and Stoke-on-Trent.

Building on successful implementation of the Individual Placement Support (IPS) model with our two NHS providers in 2018/19, and in partnership with our two local authority partners we will increase access to this service which supports people with mental illness to gain and retain paid employment in 2019/20 by 50%.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

For our patients experiencing First Episode Psychosis we will work with our two NHS providers to achieve level 3 in the National Clinical Audit of Psychosis.

To continue to work with Staffordshire an Stoke-on-Trent public health departments to implement the Staffordshire and Stoke-on-Trent Suicide Action Plan 2018-2020 and deliver the ‘zero suicide’ ambition.

We will work with providers to review and recommission adult eating disorder services.

Dementia Commissioners will work with providers to ensure we identify patients with dementia and delirium at a high level, to prompt appropriate referral and follow up after they leave hospital. This will include:

Find - The case finding of at least 90 per cent of all patients aged 75 and over following emergency admission to hospital, using the dementia case finding question and identifying all those with delirium (using a clinical assessment of delirium) and dementia (that is, with a known diagnosis of dementia).

Assess and investigate - The diagnostic assessment and investigation of at least 90 per cent of those patients who have been assessed as at risk of dementia from the dementia case finding question and/or presence of delirium.

Refer - The referral of at least 90 per cent of clinically appropriate cases for specialist diagnosis of dementia and appropriate follow up, in accordance with local pathways agreed with commissioners

CAMHS The Children and Young People’s Emotional Well-Being and Mental Health Strategy 2018-2023 is in partnership with both Local Authorities. The integrated strategy sets out our intention to align to the principles of Thrive, delivered by:  A better understanding of the needs of children and young people across Staffordshire and Stoke-on-Trent.  A focus on prevention and early intervention without navigating through tiers of interventions.  Provide greater challenge to the current operating model and explore a single model of delivery and point of access.  Focus on putting children and young people and parents/carers at the heart of decision making.  Provide clarity on crisis support requirement and model.  Provide better join up and integrated working across the ‘whole system’ including a focus on transition services.

In 2019/20, additional children and young people annually will receive evidence based treatment, representing an increase in access to NHS-funded community services to meet the needs of at least 34% of those with diagnosable mental health conditions. In addition, we will continue to ensure that 95% of children in need of treatment for eating disorders will receive this within one week for urgent cases and four weeks for routine cases.

Maternity Services Following the successful establishment of the Staffordshire and Stoke-on-Trent Local Maternity System and Maternity Transformation Board the implementation of the plan requires

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group commissioners and providers to work together to reduce unwarranted variation in care for patients. The CCGs, working with local providers, need to undertake a number of reviews to ensure all aspects of the Maternity Transformation plan can be delivered.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Appendix 2 – Counting and coding changes

This document is being issued as formal notice of Commissioners Intentions with regard to counting and coding changes for 2019/21 in accordance with Service Condition 28 of the Contract.

1) The CCG will seek assurance that all CMU and PAS prices are applied to drugs monitoring and are effective immediately after their release date.

2) The Trust is required to outline any drug or device uplift over and above the unit price paid via the schedule 6 data submissions.

3) The Trust is required to outline any drugs where VAT is not being paid via the schedule 6 data submissions.

4) Locally agreed or non-tariff prices will be reviewed including review of non-consultant led outpatient tariffs.

5) Commissioners would like to carry out a review of any day-case activity with a view to working with the Trust to move this activity to outpatient settings where clinically appropriate to do so using. Analysis of acute elective, day case and outpatient procedures against the British Association of Day Surgery (BADS) guidance.

6) The Trust must work to report in line with schedule 6 requirements with the support of commissioners. The data will be at patient level and will be submitted via the Midlands and Lancashire DSCRO. A template must be agreed for each service type before contract sign off which will include a timetable for submission and specified data quality improvements of submissions.

7) Commissioners will review non consultant led pathways in line with regional best practice and national clinical verified sources.

8) Commissioners expect that the correct treatment function code must be used for outpatient activity aligning this to the correct main specialty code for the activity.

9) Providers must be able to demonstrate contract positions prior to any adjustments made to the specialised IR.

10) Outpatient telephone consultations. Where clinically appropriate providers will be expected to move to telephone consultations. This activity must replace face-to-face follow up attendances. They will not be paid as additional activity.

11) Outpatient Nurse Led activity – Commissioners would expect any outpatient activity seen by a nurse to be coded and charged via a locally agreed price and appropriately coded using the NHS data dictionary guidelines.

12) Planned procedure not carried out – Commissioners will only pay a locally agreed tariff for activity that is for medical or patient reasons (WH50A), for activity that is for other or unspecified reasons (WH50B), commissioners will include a local price of £0.

13) A locally agreed price will be determined for patients attending A&E who leave before being treated.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

14) Multiple diagnostic tests occurring on the same day will be reviewed to ensure correct clinical coding is applied. This applies to any scans that occur in more than one area. For the avoidance of doubt, the default position is that only one National Tariff HRG will be chargeable per patient per modality per day.

15) Procedures of low clinical value will be adhered to and challenged. Any exclusion from the policy must be supported and evidenced by IFR approval; any patients that have been approved via IFR will be given a unique identifier (Blueteq number if using Blueteq for approval) within an agreed field in SUS.

16) Neonatal level of care field to be populated in accordance with data dictionary national codes. For avoidance of doubt this is codes 0,1,2,3.

17) Activity will be coded as regular day/night attendances with a locally agreed price. This is where a patient is admitted electively during the day or night as part of a planned series of regular admissions for an ongoing regime of broadly similar treatment and who is discharged the same day/next morning.

In addition to the counting and coding changes listed above, commissioners will also be expecting the following additional information items to be included in the contract for 18/19:

18) Additional information will be required from patient level monitoring, therefore commissioners will be requesting the following SUS data fields are completed:

- All admissions should be time stamped including a discharge ready date

- Outpatient appointment should be time stamped

- All critical care admissions must include a discharge ready date

- All critical care admissions must display the number of organs supported per day

- Ambulance incident number (CAD ID) to be populated in A&E submission. This will allow tracking of patients between both A&E and ambulance services

19) A timetable must be agreed during the contract negotiation process for SLAM and non- SUS patient level information submissions to commissioners (No later than 3 working days post the SUS inclusion date).

20) Maternity antenatal and postnatal pathway: patient level data will be required to be submitted to the Midlands and Lancashire DSCRO using a standard template that will be sent to providers. Where a patient has been charged multiple times by the same provider or by more than one provider, only the initial community midwifery assessment will be paid by commissioners in accordance with PBR guidance. Commissioners also require a list of practice lead provider designations in order to validate the correct lead provider for the antenatal pathway.

21) Best practice tariffs: All activity flagged as best practice tariff where all compliance cannot be demonstrated through SUS will require additional local data feeds and information requirements to be made in order for payment to be validated and then processed.

22) For unbundled and critical care activity the commissioner will be using the activity submitted via SUS for payment methodologies.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

23) The commissioner will require the provider to supply sufficient information through the schedule 6 templates in order to correctly identify activity related to innovation and technology tariff activity.

24) All data submitted via the schedule 6 datasets will be coded in line with current ODS and data dictionary specifications.

25) Providers will use the latest version of the published PSS tool and any agreed derogations between specialised commissioning, the CCG and the provider will be fully documented in the contract(s) and logic shared with the CSU.

26) Activity will be identified in both local monitoring (SLAM) and SUS where it relates to any prime contractor arrangements.

27) The CCG will expect providers to absorb all internal cost pressures within existing funding levels (taking into account the impact of the national tariff adjustment).

28) All local prices must be made explicit, with full definitions, and agreed at the point of agreement of the contract. Such prices are subject to NHSI rules of disclosure and agreement.

29) The CCG will seek to ensure that local prices relating to activity growth reflect actual marginal cost of delivering services.

30) The CCG will not to pay for inherited or transferred costs that are not explicitly related to the services we commission.

31) Unless otherwise stated (explicitly) for 2019/21, providers are expected to deliver all NICE Quality Standards within the tariff costs.

32) The CCG will not accept any coding and counting changes that have not had the appropriate notice periods attached.

33) Where counting and coding changes are proposed by providers during the negotiation process, a commissioner based risk assessment will be required from providers prior to entering into any discussions regarding implementation. In addition, commissioners expect that any such coding changes will be under pinned by an appropriate in year risk share arrangement to protect both providers and commissioners from unanticipated financial risk.

34) The CCG will not fund activity at full or part inpatient tariff where such activity is clinically appropriate to be undertaken in an outpatient setting.

35) The CCG will clinically review activity that is being charged as an out-patient procedure to ensure that this is an appropriate tariff.

36) The CCG will work with trusts to identify areas of activity which could be covered by a local tariff which supports innovative pathways that incentivise providers to reduce the number of emergency admissions and to reduce the average length of stay.

37) The CCG wants to ensure that all appropriate patients who attend A&E with conditions more amenable to community care and intervention are redirected following assessment to the appropriate setting in the community for their ongoing care. The CCG will seek to work with each acute provider to ensure that access to care is a key referral option 7

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

days a week and we increase the proportion of patients who can be discharged directly from A&E.

38) The CCG will be developing an appropriate set of metrics (or activity planning assumptions) on key indicators of non-elective efficiency which will reflect a sharing of financial risk between the commissioners (in relation to commissioner-induced demand) and the provider (in relation to provider-induced demand).

39) The CCG will seek to apply differential pricing adjustments to tariff (tariff minus) where providers restrict the patient complexity that they treat.

40) Commissioners expect that any service changes or developments are supported by a business case and approved by the CCG before services commence. Where this process is not followed Commissioners do not expect to be charged for such change or development, until such time that a local agreement is reached.

41) Monthly data challenges will continue to be raised and the commissioner require a timely response to them in accordance with contracted timescales.

42) The burden of proof for payment of BPT rests with the provider and the CCG will not pay BPT unless fully evidenced. Trusts need to give 6 months’ notice with supporting information, if they wish to start claiming new best practice tariffs or supplements in 17/18 so that the commissioner has the opportunity to validate that the activity being carried out satisfies the best practice requirements.

43) Where a patient attends separately for diagnostic or nurse treatment that would have otherwise been part of the original attendance, these attendances should not be charged unless part of an agreed pathway or is a nationally tariff-defined unbundled diagnostic test.

44) Commissioners expect trusts to adhere to the data dictionary definition of Consultant and non-consultant activity. Activity carried out by Allied Health Professionals, e.g. physiotherapy, occupational therapy etc. are to be classified and charged as "non- consultant led activity".

45) Unless otherwise explicitly agreed for certain treatment programmes, patients attending for minor and repeat procedures on a serial basis over a short period of time, should be classified as regular day attenders and charged at an agreed local price reflective of the resources expended and the substance of their treatment.

46) Non adherence to consultant to consultant policies will be challenged.

We recognise that not all counting and coding challenges apply to all providers. Those which apply will be reviewed and discussed within contract negotiation meetings.

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Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO:

Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 10

Report to: Governing Body Meetings in Common in PUBLIC

Title: Pan-Staffordshire CCGs Risk Strategy

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Sally Young: Director of Corporate Paul Winter: Deputy Director of Corporate Y Services, Governance & Comms Services, Governance & Comms

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme): N/A N (internal CCG work programme)

Action Required (select): Decision  Discussion For Assurance / For Information

Purpose of the Paper (Key Points + Executive Summary):

Governing Bodies and Audit Committees have previously expressed concern that whilst we have the tools to record risk, there is no comprehensive culture of risk awareness embedded across all six CCGs. There are areas of good practice in supporting a Risk Culture, but these are not as yet fully systematised or harmonised across the board. Internal Audit Reports on Risk Management have also previously highlighted some good practices in each area, but have also drawn out this particular concern.

The Single Leadership Team and Accountable Officer agreed that we need to re-set the culture of risk management. This is not just about developing new templates and merging all risks into one joint register. It is also the CCGs looking together at risk awareness and management becoming a key objective for all staff.

As a result, one of the early priorities within the pan-CCG Governance Implementation Plan was to set this process in motion. The development of our new, joint Risk Strategy has been undertaken so as to focus on the necessary processes and responsibilities / duties required to start the necessary work on developing our pan-Staffordshire CCG Risk Culture.

A draft version of the Strategy was presented for approval to the Audit Committees in common meeting on 27th September. The Governing Bodies are asked to note that this meeting had not taken place at the time of the papers submission deadline for this meeting, so where comments were received from Committee Members, these are not factored into the appended summary of the strategy document. However a verbal update will be provided at the meeting summarising any requested changes from Audit Committees.

The strategy document has been based upon the three individual CCG areas’ predecessor strategy documents, and also heavily cross-referenced to the Institute of Risk Management’s detailed guidance and Practitioner Guides on establishing a Risk Culture.

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): All risks on the joint CCG Risk Register map to the principles contained within the strategy document. However A1.64 (new risk) - failure of revised governance arrangements to secure timely / effective decision working to deliver the necessary transformation whilst still ensuring Governing Bodies act as statutory bodies is key to this particular step of the process.

Implications: Legal and/or Risk Joint working legalities c/o CCG governance Frameworks, Committee TORs etc CQC n/a Patient Safety Risk, assurance + clinical governance duties of CCG Quality Committees Patient Engagement Risk, assurance + clinical governance duties of CCG Quality Committees Financial Risk, assurance + financial governance duties of CCG F&P Committees Sustainability A positive governance culture secures ownership of the transformation agenda Workforce / Training Risk awareness + process training delivered as part of the OD agenda

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed? n/a Please provide detail within the body of the report 2. Has an Equality Impact Assessment been completed? n/a Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

3. Has Engagement activity taken place with Stakeholders / Practices / n/a Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Body is asked to:

DISCUSS the Pan-CCG Risk Strategy, and APPROVE its contents and proposals.

Abbreviations & Acronyms (cover-sheet and strategy document):

BAF – Board Assurance Framework CQRM – Clinical Quality Review Meeting CRB – Contract Review Board CSU – Commissioning Support Unit (Midlands & Lancashire) GBAF - Governing Body Assurance Framework NHSE – NHS England OD – Organisational Development SLT – Single Leadership Team STF – Sustainability & Transformation Fund TORs – Terms of Reference

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(1) Introduction and a Common Definition of Risk

“Risk” is generally defined as the combination of the Likelihood (probability) of an event and its Consequences. In all areas of business, there is the potential for events and consequences that constitute opportunities for benefit (upside), or threats to success (downside).

In the quality management and safety field, it is generally recognised that consequences are mostly negative so therefore the management of clinical quality and/or safety risk will need to be more focused upon prevention and mitigation of harm to patients, staff or the organisation.

“The focus of good Risk Management is the identification and treatment of risk. Its objective is to add maximum value to all the activities of the organisation. It marshals the understanding of the potential upside and downside of all those factors which can affect the organisation. It increases the probability of success, and reduces both the probability of failure and the uncertainty of achieving the organisation’s overall objectives.” (Institute for Risk Management, 2002]

“Risk Management” is about being concerned with both the positive and the negative aspects of risk. This is a continuous and developing process that covers all parts of the business, from developing strategies through to implementing those. Effective Risk Management requires not just effective policy implementation, but robust programme management too.

Our risk process will align with the (Governing Body) Assurance Framework (GBAF) to act as the key source of evidence about CCG strategic objectives risks and assurances about the delivery of those. The GBAF will be the principal way by which the CCGs hold themselves to account; as it helps to clarify and quantify risks that could compromise delivery of strategic objectives. The GBAF and Risk Registers are linked documents to enable this role to be carried out effectively.

However to ensure we get it right from the outset, we need to together methodically address all risks surrounding our business activities and integrate these into a new Risk Culture.

(2) What do we mean by a “Risk Culture”?

An effective Risk Culture describes the Values, Beliefs, Knowledge and Understanding about risk and is a shared, common purpose by the leadership and employees. Effective frameworks, processes and standards alone won’t create a Risk Culture. To reliably manage risk and deliver strategic objectives, we also need to understand the behavioural element as to why individuals, teams and organisations operate in the ways they do and how this affects Risk Management.

An effective Risk Culture is one that enables and rewards individuals and groups for taking the right risks in an informed manner. A successful Risk Culture includes the following:

 A distinct and consistent tone from the top in respect of risk taking and avoidance, along with consideration of this by all levels

 A commitment to ethical principles and considering wider stakeholder positions in decision- making

 A common acceptance of the importance of continuous Risk Management, including clear accountability for and ownership of specific risks or risk areas

 Transparent and timely risk information flow up and down the organisation, with bad news rapidly communicated and without fear of blame

 Encouragement of risk reporting and whistleblowing, and actively seeking to learn from mistakes or near misses

 No process or activity is too large, complex or obscure for the risks to be readily understood

 Appropriate risk taking behaviours are encouraged, and inappropriate behaviours challenged

 Risk Management skills and knowledge are valued, encouraged and developed, supported by a Corporate Risk Management function for technical training and timely provision of advice

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 There is sufficient diversity of perspectives, values and beliefs covered, in order to ensure that the status quo is consistently and rigorously challenged

 Alignment of Risk Culture with employee engagement and OD Programmes to ensure that staff are supported and focused on the task in hand

Every organisation has a Risk Culture: the key question is whether that culture is effectively supporting or undermining the longer-term success of the organisation in terms of assisting or hampering delivery of its agreed corporate (strategic) objectives.

For example, organisations with inappropriate cultures will inadvertently find themselves allowing activities that are at odds with the stated objectives, policies and procedures (where at worst, people are probably operating completely outside these). Problems with ineffective Risk Culture are the root cause of nearly all organisational scandals or collapses.

(3) Our Vision for a Risk Culture

Previously, the Governing Bodies and Audit Committees of the six CCGs have expressed concern that whilst we have the tools to record risk, there is no comprehensive embedded culture of risk awareness. There are a number of areas of good practice supporting the origins of a Risk Culture, but these are not yet fully systematised or harmonised across the board.

Getting it right will provide the appropriate ‘Internal Control’ mechanisms, checks and balances to provide assurances and confidence to these bodies, as well as patients, Member Practices and stakeholders that we are acting with probity and less likely to be derailed by unexpected risk. An effective Risk Culture enables us to assure these groups that we are operating in accordance with the law and statutory duties.

Our approach will avoid being overly bureaucratic and procedural, but will nonetheless be robust and proportionate to the level of risk facing the wider Staffordshire Health Economy. Included in this it is understood that partnership risks, especially where these will have a direct bearing on the CCGs as statutory bodies also need to be reflected on our risk register.

Our solution will be systematic, but will not look to expend effort on non-value adding processes. Nor will it over-load the Corporate Risk Register with multiple issues that are not directly linked to the delivery of our strategic / corporate objectives. The recognition of and speedy reaction to risk will be crucial to this.

(4) Roles and Responsibilities

Development of our Risk Culture will be led by the Leadership (Board) and Senior Management. This is because these are ultimately responsible for determining the organisation’s approach to risk while carrying out their strategic leadership and assurance role.

This includes oversight of the effectiveness of systems and controls; as well as for instilling an appropriate Risk Culture. They will ensure that corporate strategy is cascaded into everyone’s objectives, and by assigning risk responsibilities throughout the organisation.

However every employee has a role in identifying and minimising risks and play a full and active role in helping to manage those risks.

[A PROCESS MAP DIAGRAM EXPLAINING THE ROLES NOTED IN SECTIONS (a) to (f) BELOW IS PROVIDED AFTER THE VARIOUS DESIGNATIONS]

(a) CCG Governing Bodies:

 Have overall responsibility for the effectiveness of the Risk Management system and processes

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 They must ensure they seek independent assurances from Audit Committees, Internal Audit and any other suitably qualified persons that systems and processes are effective

 They must also ask themselves the questions included as Appendix One, in relation to development of our Risk Culture (these questions are recommended by the Institute of Risk Management as core questions for any Board responsible for leading a Risk Culture)

(b) CCG Committees:

 These will act under delegated authority from the Governing Bodies for additional operational responsibility of the Corporate Risk Register

 The relevant risks will be assigned to the relevant Committee – Quality Committees (in common or Joint) will be responsible for clinical risk; and the Finance & Performance Committees will be responsible for non-clinical risk; the Joint Strategic Commissioning Committee will receive all operational risks, clinical or non-clinical as part of the commissioning strategy process; Divisional Boards will receive those tactical clinical or non- clinical risks pertinent to their area

 Audit Committees in common will receive regular updates of all risks in undertaking their strategic oversight role

 All committee meetings will include risk as a standing agenda item at the start of the agenda; and agenda items will only be agreed where they can show how they will manage / mitigate the risks associated with that subject matter and in relation to corporate objectives

 At the end of each meeting, members and attendees will be asked if any further risks have been identified during the course of proceedings, and how satisfactorily the meeting has mitigated the existing risks

(c) CCG Risk (Governance) Team:

 These will act as the bridge between Governing Bodies, Committees and CCG staff in managing day-to-day CCG business activities

 The Team will hold operational responsibility for co-ordinating the Risk Register, liaising with all Directorates, their Risk Owners and Lead Directors (or deputies) in updating and processing their Risk Register responsibilities and Issues Logs

 The Team will provide Risk Owners with dedicated support and advice on managing their assigned risks, including training & development programmes where required

 Training will be given to all staff via Directorate meetings, to the Single Leadership Team (SLT) and Governing Bodies: PwC as our Internal Auditor will provide the initial SLT training and Governing Body training in line with this strategy document’s key principles

(d) The Accountable Officer (AO):

 The AO has overall accountability for risk management on behalf of the Governing Bodies

 The AO will make and sign off an informed annual Governance Statement within the Annual Report on behalf of the Governing Body that provides public assurance that:

- Key risks that impact on the achievement of objectives are being effectively managed. - The CCGs are managing risk appropriately

(e) The Single Leadership Team (SLT):

 The SLT will regularly review the Risk Register and Assurance Framework (on a monthly basis) at dedicated / protected slots on their management team meetings – they will also decide on which existing risks are carried onto the new combined Risk Register

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 They will be responsible for gatekeeping the risk register (i.e. reviewing new risks prior to their inclusion, or reviewing existing risks already present on the risk register)

(f) Exec Directors, Managers and Staff:

 These all have responsibility for providing assurance to Governing Bodies that Risk Management is relevant to CCG strategic goals and objectives; and that these are understood and maintained at all levels in the CCGs

 Exec Directors will individually be assigned risks identified through the CCG Framework and will have personal objectives about managing these

 Each Executive Director will share and cascade these objectives through their Teams, with managers and staff within their Directorates having their own aligned objectives in response in order to act as Risk Owners of the risks assigned to that Directorate

 Team meetings will include the Directorate’s risks for review and Directors will frame the discussions at these meetings

 Designated responsibilities for Directorate managers and staff will be as follows:

MANAGER RESPONSIBILITIES STAFF RESPONSIBILITIES • Implement CCG policy within their area and ensuring that staff understand / apply these: e.g. Budget Holders need to manage financial risks • Be familiar with, understand and adhere to CCG by adhering to Budgetary Control Policy policy / procedure requirements

• Support the Governance Team to develop / • Be aware of risks associated with their role and maintain corporate Risk Registers take reasonable measures to minimise them

• Support the management of risk action plans • Report all incidents or near misses in line with the Incident Reporting Procedure • Conduct local risk assessments by identifying, quantifying and managing risks • Participate in Risk Assessment work relevant to their role • Promote awareness in their functional area and ensuring that staff recognise that Risk • Take responsibility for a risk until it is resolved Management is essential: e.g. active reporting or transferred to / accepted by someone under of risks / incidents and day-to-day delivery of the whose remit it lies Risk Culture’s key requirements • Initiate action to stop any practice considered to • Identify training needs and ensuring that staff be unsafe, regardless of seniority / profession of undertake this where identified, including their the person undertaking the practice own attendance at defined CCG training programmes • Attending any mandatory or statutory training as defined in CCG training programmes • Support the effective and efficient use of CCG Risk Management systems

 Each Directorate will also be responsible for population / co-ordination of their local ‘Issues Log’

 This is a new system for identifying areas of concern facing that Directorate, and acts as sub-Risk Register repository functioning similarly to the Corporate Risk Register – indeed structured in the same format for consistency purposes – which enables the Directorate to manage issues not directly linked to strategic objectives per se, but which left unchecked could escalate into high-risk areas without the same kind of mitigation and management.

 The intention behind these is to uphold the principal Risk Strategy aim of keeping the Risk Register aligned to corporate objective-aligned matters, but to permit the Directorate the facility to manage “day job” issues in the same way as it does for the gate-keeping role as outlined previously. 4 CCG Risk Management Strategy

(5) The Risk Management Process

It is essential that our process protects and adds value to the organisation / our stakeholders and supports the delivery of our corporate objectives by:

 Providing a framework to enable CCG business to take place in a consistent and controlled manner

 Improving corporate and local (Directorate) decision making, planning and prioritisation through the comprehensive and structured understanding of our business activity, including taking advantage of any opportunities or mitigating any threats associated with this

 Contributing to more efficient use and allocation of capital and resources

 Protecting and enhancing our corporate assets, image and reputation

 Developing and supporting our staff and our organisational knowledge / intellectual property

 Optimising operational efficiency and effectiveness

A joint Corporate Risk Register will be developed for all clinical and non-clinical risks; and will link into the CCGs’ Assurance Framework.

The process will be as described on the following two pages.

The Risk Management Process (from the IRM: “A Risk Management Standard”, 2002) 5 CCG Risk Management Strategy

Risk Analysis & Risk Identification:

This will be done methodically by ensuring that all significant business activities are identified and all risks flowing from these defined by the Lead Directorate

Risk Description:

All risks are recorded and reported in a structured format, using the Risk Assessment / Risk Register approach outlined in Table Two (along with an illustrative example to describe how this works in practice)

Risk Estimation (Risk Scoring):

All identified risks will be scored using the standard “5x5” Risk Assessment matrix outlined in Table One on the next page

Risk Evaluation & Risk Treatment:

This technique will be used by responsible Committees and the Single Leadership Team to make decisions about the significance of the risks reported to them, in order to ascertain whether each specific risk should be accepted or treated in a particular way according to the CCGs’ “Risk Appetite” (risk treatment / handling) options outlined in Section Seven

Risk & Residual Risk Reporting / Monitoring:

All risks will be reported to and monitored by the nominated Lead Committee, Risk Group and Governing Bodies as per their defined roles & responsibilities (and as set by their Terms of Reference, where required)

6 CCG Risk Management Strategy

Table One

All risks will be classed on the Corporate Risk Register according to scores derived from assessing the Likelihood of its occurrence, as against the Consequence of it occurring.

Two scores will be created for each risk: for the Inherent score (at first identification) and the Residual score (after it has been treated: which can also be expanded to a third score – the “target” risk score if needed).

These in turn determine the overall risk status – i.e. a score from 1 to 4 will be Low Risk; a score between 5 and 10 will be Medium Risk; and a score between 12 and 25 will be High Risk.

Most Likely CONSEQUENCE LIKELIHOOD of Occurrence 1= Insignificant 2= Minor 3= Moderate 4= Major 5= Catastrophic

1= Rare 1 2 3 4 5

2= Unlikely 2 4 6 8 10

3= Likely 3 6 9 12 15

4= Highly Likely 4 8 12 16 20

5= Certain 5 10 15 20 25

Likelihood is ascertained through determining the frequency / probability of occurrence:

• Rare – not expected to occur for years / occurs only in exceptional circumstance (<1% chance) • Unlikely – at least annually / unlikely to occur (1-5% chance) • Possible – at least monthly / reasonable chance of occurring (6-20% chance) • Highly Likely – at least weekly / likely to occur (21-50% chance) • Certain – at least daily / more likely to occur than not (>50% chance)

Consequence is ascertained through determining the level of severity on the following factors – Injury / Illness (patient or staff), Patient Experience, Complaints / Claims, Service Interruption, HR + OD, Finance, Inspection or Publicity / Reputation (a full guide is provided as Appendix Two):

• Insignificant – barely noticeable, minimal loss / damage / duration, unsatisfactory service • Minor – short-term impact, locally-resolvable issue, low level loss or damage • Moderate – longer term impact, issue needs formal resolution, medium level loss or damage • Major – far more serious impact (regional level), long duration, medium-high loss or damage • Catastrophic – significant impact (national level), effect, duration, loss and damage

(6) Risk Description

This will determine how the risk is initially assessed by the individual manager or staff member, and will also form the basis of the actual Risk Register reporting structure too (so as to ensure the accurate transfer of the risk from its identification phase into the evaluation and reporting phases).

Table Two overleaf describes how this structure works and uses a real-life example to illustrate how it should be completed by Risk Owners.

7 CCG Risk Management Strategy

Table Two (a) – RISK DESCRIPTION

Risk Header Definition Example Name of Risk Subject Matter / Topic + Risk Reference (local ID) Cancer 62-Day Constitution Standard – Ref: #0001 According to M03 data, delivery is under threat at most of the CCGs, due to some Qualitative description of the events involved; their size, type, number & of our principal providers not achieving the standard. A number of breaches are Scope of Risk dependencies potentially avoidable, but with no harm indicated to patients. There are also an increasing number of long waits causing increased NHS Regulator intervention.

Strategic: re. long-term strategic objectives; internal or external factors (political, legal, regulatory, reputational risks) Operational (non-delivery of a Constitution Standard that could improve in-year Operational: re. day-to-day issues faced in delivering the business further to application of the proposed risk treatment / control mechanisms outlined

Financial: re. effective management & control of finances / effects of external factors below)

Nature of Risk Clinical: re. quality & safety of services commissioned from care providers (primary / Clinical (potential for breached patients to have suffered harm + poorer patient secondary / tertiary care) experience of care received) Knowledge: re. effective management & control of CCG resources (intellectual property, business continuity, technology / system malfunction, loss of key staff) Compliance (non-delivery of a Constitution Standard & breach of CCG Regulations) Compliance: re. health & safety, environmental, patient protection, data protection, employment practice + other regulatory issues

- Governing Bodies of affected CCGs (re. assurance) - NHS England (re. NHS Constitution standard / CCG assurance) Stakeholders Stakeholders and their expectations - Providers (re. delivery of Constitution / CCG contractual requirements) - Patients (re. delivery of Constitution standard + rights to access) Quantification Likelihood times Consequence scores (significance & probability): inherent + residual Scores = 3x4 (12) Inherent / 2x3 (6) Residual of Risk Value = opportunity cost loss of Quality Premium potentially offset by non-STF Risk Tolerance Loss potential & financial impact of risk (value at risk) provider contract fines & penalties (subject to local re-investment policy). / Appetite Objective(s) for risk control + desired level of performance – the “Target Risk Score” No significant loss of budget expected. Risk Appetite objective = MANAGE RISK / Target Risk Score = 4

Risk Treatment Primary means by which the risk is currently managed - CCG-Provider Remedial Action Plan + contract meetings (CRBs, CQRMs) & Control Levels of confidence in existing control - CCG Finance & Performance / Joint Quality Committees ownership Mechanisms Identification of protocols for monitoring & review Strong levels of assurance that these will remedy the issue towards target score

Improvement - CCG-NHSE assurance process Other potential recommendations to reduce risk Actions - CCG Cancer Strategy & RightCare opportunities (long-term sustainability)

Strategy & Identification of principal CCG function / directorate responsible for developing Strategy, Planning & Performance (primary) / Quality & Finance - Contracts Policy Actions strategy & policy actions to support improvement actions (subsidiary) Risk Owner / [BOTH need to be specified] Colin Fynn / Zara Jones Directorate

8 CCG Risk Management Strategy

Table Two (b) – SAMPLE RISK REGISTER

9 CCG Risk Management Strategy

(7) Risk Treatment

CCG Risk Owners, Risk Group and Lead Committees will develop a range of options for mitigating the risk, assessing those and then preparing and implementing action plans. The highest-rated or highest risk status risks should be addressed as a matter of urgency.

Selecting the most appropriate option will require balancing the costs of implementing each activity against the benefits derived. In general, the cost of managing the risks needs to be commensurate with the benefits obtained.

Depending on the type and nature of the risk, the following options are available:

Avoid: This means deciding not to proceed with the activity that introduced the unacceptable risk, or choosing an alternative more acceptable activity that meets business objectives, or choosing an alternative less risky approach or process.

Reduce / Manage: This means implementing a strategy that is designed to reduce the likelihood or consequence of the risk to an acceptable level, where elimination is considered to be excessive in terms of time or expense. Action can be taken to reduce / manage the identified risk to within acceptable risk tolerances. Control procedures need to be established and monitored. For significant or principal risks these actions must be agreed by the Governing Body.

Share or Transfer: This means implementing a strategy that shares or transfers the risk to another party or parties, such as outsourcing the management of physical assets, developing contracts with service providers or insuring against the risk. The third-party accepting the risk should be aware of and agree to accept this obligation.

Accept (then close): This means making an informed decision that the risk rating is at an acceptable level or that the cost of the treatment outweighs the benefit. These should apply to insignificant or minor risks that can be accepted as requiring no further action, mainly where the risk is regarded as one that the CCG can legitimately bear and is often merely part of “doing business”. This option may also be relevant in situations where a residual risk remains after other treatment options have been put in place. No further action is taken to treat the risk, however, ongoing monitoring is recommended (e.g. carrying out an annual review to ensure the level of underlying risk has not changed).

A range of treatments may be available for each risk and these options are not necessarily mutually exclusive or appropriate in all circumstances. Selection of the most appropriate approach should be developed in consultation with all relevant decision-makers, stakeholders, Risk Owners and the Governance Team.

Risk Registers will be maintained and used for all functional or organisational risks. Any that score 12 or above according to the Risk Scoring Matrix will be reported on quarterly to the Governing Body, including an overview of the risk treatment approaches associated with these.

(8) References

The Institute of Risk Management (IRM) - Risk Management Standard [2002]

10 CCG Risk Management Strategy

Appendix One: Institute of Risk Management Risk Culture Questions for the Board

Corporate governance requirements increasingly demand that boards and leaderships understand and address their risk cultures. They have a responsibility to set, communicate and enforce a risk culture that consistently influences, directs and aligns with the business strategy and objectives, thereby embedding its risk management frameworks and processes.

This starts with the risk behaviours, attitudes and culture of the Board and Leadership, and then reaches down through the organisation.

The Board and Leadership need to ask:

• What is our current risk culture and how do we improve risk management within that?

• How do we want to change that culture, moving from where we are, to where we want to be?

• What tone do we set from the top? Are we providing consistent, coherent, sustained and visible leadership in terms of how we expect our people to behave and respond when dealing with risk?

• How do we establish sufficiently clear accountabilities for those managing risks and hold them to account for these?

• What risks does our current corporate culture create for the organisation, and what risk culture is needed to ensure achievement of our corporate goals? Can people talk openly without fear of consequences or being ignored?

• How do we acknowledge and live our stated corporate values when addressing and resolving risk dilemmas? Do we regularly discuss issues in these terms and has it influenced our decisions?

• How do our structure, processes and systems support or detract from the development of our desired risk culture?

• How do we actively seek out information on risk events and near misses (both ours and others) and ensure key lessons are learnt? Do we have sufficient humility to look at ourselves from stakeholders’ perspectives and not just assume we’re getting it right?

• How do we respond to whistle-blowers and others raising genuine concerns? When was the last time this happened?

• How do we reward and encourage appropriate risk taking behaviours and challenge unbalanced risk behaviours (either overly risk averse or risk seeing)?

• How do we satisfy ourselves that new starters will quickly absorb our desired cultural values and that established staff continue to demonstrate attitudes / behaviours consistent with our expectations?

• How do we support learning and development associated with raising awareness and competence in managing risk at all levels? What training have we as a board and leaders had in risk?

11 CCG Risk Management Strategy

Appendix Two

Consequence Scoring 1= Insignificant 2= Minor 3= Moderate 4= Major 5= Catastrophic Factor

Short-term minor RIDDOR- Major injuries, or injury or illness: 1st reportable, semi- long-term Death or major Staff / Visitor Minor injury not requiring Aid needed, permanent injury / incapacity + permanent Safety 1st Aid / No time off work resolved <1 month damage, takes up disability (loss of incapacity / Time off work >3 to 6m to resolve / limb) / Time off days Time off work 1-4d work >14d

Mismanagement of Mismanagement of Totally Patient patient patient unsatisfactory Dissatisfaction with Minor delays in Experience - assessment or assessment or experience; agreed process - no shortfalls process - readily funding of application of application of processes not identified resolvable IFR criteria: short-term criteria: long-term followed / applied; effects effects judicial review

Below excess Claim above claim; justified excess level; Justified complaint Locally resolved complaint complaint relating multiple justified Multiple high profile Complaint / relating to regarding services to lack of complaints re. claims or single Claim commissioning of commissioned / Risk of appropriate commissioning / major high profile Potential services / Claim < claim remote services service redesign / claim / Claim > £1m £10k commissioned / judicial review / Claim £10 -100k Claim £100k - £1m

5-10% over budget 10-25% over Insignificant cost increase / 5% over budget / / schedule 25% over budget / budget / schedule Objectives / schedule slippage; barely- schedule slippage; slippage; reduction schedule slippage; slippage; doesn't Projects noticeable reduction in minor reduction in in scope or quality doesn't meet meet secondary scope or quality quality / scope requiring client primary objectives objectives approval

Business Loss / Interruption - 4 Loss / Interruption Loss / Interruption Loss / Interruption Permanent loss of Interruption hours - 1 day - 1 week - 1 month service or facility

Uncertain date for delivery of key Non-delivery of key objective / function Late delivery of objective / function due to lack of staff; Ongoing low key objective / due to lack of staff; serious errors due Short-term low staffing staffing level function due to loss of key staff / to insufficient level temporarily reduces reduces ability to lack of staff; minor very high turnover; HR / OD training or failure ability to provide function (1 provide function for errors due to critical error due to to undertake day) 1 week: quality not insufficient inadequate training relevant affected training; function or failure to provide mandatory quality impaired relevant mandatory training; function training quality noticeably reduced Critical audit (multiple challenging recs Challenging audit fundamental to recs (not Internal Controls fundamental to for immediate Minor audit recs Internal Controls, action) / Ltd Prosecution / (accepted) / Non- scope for Statutory Minor audit Assurance / Major Severely critical compliance: stat improvement) / Duty / recommendations / Minor non-compliance: report / HSE or ICO functions / HSE Non-compliance: Inspections / non-compliance with stat functions / Prosecution / inspection / ICO stat functions / Audits statutory functions HSE Enforcement Monetary Penalty Info Notice or HSE investigation / Notice or Simple Notice over £100k consensual audits ICO compulsory Caution / ICO audit onsite / Decision, Monetary Penalty Enforcement Notice up to £1000 Notice / Monetary Penalty Notice up to + inc £100k

Financial / Loss of 0.1-0.25% Loss of 0.25-0.5% Loss of 0.5-1% of Loss of >1% of Very small loss (<£100) Claims of budget of budget budget budget

12 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 11

Report to: Governing Body meetings in Common

Title: IG Handbook, Code of Conduct, IG & Data Security & Protection Policies

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Sally Young, Director of Corporate Services, Governance & Y Tracey Revill, Governance Manager Communications

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme): N

Action Required (select): Decision x Discussion For Assurance / For Information

Purpose of the Paper (Key Points + Executive Summary):

The CSU IG team have aligned the following documents across the six Staffordshire CCGs: • IG Handbook • Code of Conduct

The IG and Data Security & Protection Policies have been re-written in light of GDPR.

The above documents were approved by the Audit Committee members and they can be found on the CCGs’ websites via the following links: http://www.staffordsurroundsccg.nhs.uk/about-us/our-policies/policies-for-approval-on-october-2018

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): N/A

Implications: The CCGs have a legal obligation to ensure that all staff are aware of the IG Legal and/or Risk policies and privacy notices pertaining to how personal information is shared and the reasons the CCGs hold personal information. CQC Not applicable. The Privacy Notices let the public know how their information is shared and Patient Safety the purpose for sharing, keeping the public informed.

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

The CCGs are required to publish the Privacy Notices on their websites to Patient Engagement inform the public of how they handle information. Fines could be levied against the CCGs by the Information Commissioners Financial Offices (ICO) if they do not comply with the requirements to have these documents in place. Sustainability The documents are reviewed annually by the CSU IG team. Workforce / Training All staff are required to undertake annual mandatory IG face-to-face training.

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices /  Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Bodies are asked to: • Ratify the above detailed IG documents.

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 12

Report to: Governing Body Meetings in Common in PUBLIC

Title: Managing Safeguarding Allegations Against Staff Policy

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Heather Johnstone Stephanie Lowe

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme): Stephanie Lowe N

Action Required (select): Decision  Discussion For Assurance / For Information

Purpose of the Paper (Key Points + Executive Summary):

This is one of a suite of safeguarding policies that relate to situations where an allegation is made that a child/young person/vulnerable adult at risk of abuse are suffering or likely to suffer significant harm from an employee or worker in all Staffordshire CCGs (including Stoke On Trent) or that an employee or workers behaviour indicates unsuitability to work with children or vulnerable adults. This policy will provide guidance to all staff working in the CCG’s and specifically those in a managerial / executive position and those working in Human Resources.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): N/A

Implications: The Government has laid down an expected response to any allegations of abuse by members of staff that all statutory organisations must follow. This is described in the statutory part of ‘Working Together to Safeguard Legal and/or Risk Children’ 2015. Section 11 of the Children Act 2004 places duties on a range of organisations and individuals to ensure their functions, and any services that they contract out to others, are discharged having regard to the need to safeguard and promote the welfare of children. CQC N/A Section 11 of the Children Act 2004 places duties on a range of organisations and individuals to ensure their functions, and any services that Patient Safety they contract out to others, are discharged having regard to the need to safeguard and promote the welfare of children. Patient Engagement N/A

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Financial N/A Sustainability N/A To be incorporated into the CCG level 1 mandatory Safeguarding training Workforce / Training programme.

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices /  Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Body is asked to: APPROVE this policy

2 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group MANAGING SAFEGUARDING ALLEGATIONS AGAINST STAFF POLICY Agreed at Cannock Chase CCG

Signature: Designation: Chair of Cannock Chase CCG Date:

Agreed at East Staffordshire CCG

Signature: Designation: Chair of East Staffordshire CCG Date:

Agreed at North Staffordshire CCG

Signature: Designation: Chair of North Staffordshire CCG Date:

Agreed at South East Staffordshire & Seisdon Peninsula CCG

Signature: Designation: Chair of South East Staffordshire & Seisdon Peninsula CCG Date:

Agreed at Stafford and Surrounds CCG

Signature: Designation: Chair of Stafford & Surrounds CCG Date:

Agreed at Stoke On Trent CCG

Signature: Designation: Chair of Stoke On Trent CCG Date: 1

Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

Policy number Version number 1.1 Responsible individual Director of Nursing and Quality Author(s) Designated Nurse for Safeguarding Children Date approved by Quality Committee

Date ratified by Governing Body

Date issued September 2018

Review date October 2019 Target audience All staff

Contents

Section Section title Page number 1 Introduction 3 2 Definitions 3 3 Internal Procedures 4 4 Managing the Allegation 5 5 Role of the Designated Nurse Safeguarding Children (DNSC) 7 And Designated Doctor Safeguarding Children (DDSC) 6 Complaints against staff who are no longer employed by the 8 CCG 7 Referral to Regulatory Bodies 8 8 References 8 Appendices Appendix 1 - Process Flow Chart 9 Appendix 2 - Record Keeping Checklist 10

2 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

Explanation of acronyms used in this report: Acronym Explanation CCG Clinical Commissioning Group CIC Confidential Individual Counselling DBS Disclosure and Barring Service DDSC Designated Doctor Safeguarding Children DNSC Designated Nurse Safeguarding Children GMC General Medical Council GP General Practitioner HR Human Resources LADO Local Authority Designated Officer LSCB Local Safeguarding Children Board MAPPA Multi-Agency Public Protection Arrangements MARAC Multi-Agency Risk Assessment Conference NMC Nursing and Midwifery Council SI Serious Incident SSCB Staffordshire Safeguarding Children Board

1.0 INTRODUCTION

1.1 This policy relates to situations where an allegation is made that a child/young person/vulnerable adult at risk of abuse are suffering or likely to suffer significant harm from an employee or worker in all Staffordshire CCGs (including Stoke On Trent) or that an employee or workers behaviour indicates unsuitability to work with children or vulnerable adults. This policy will provide guidance to all staff working in the CCG’s and specifically those in a managerial / executive position and those working in Human Resources.

The Government has laid down an expected response to any allegations of abuse by members of staff that all statutory organisations must follow. This is described in the statutory part of ‘Working Together to Safeguard Children’ 2015 as follows:- Any allegation may relate to a person who works with children who has:

• Behaved in a way that has harmed a child, or may have harmed a child. • Possibly committed criminal offence against or related to a child; or • Behaved towards a child or children in a way that indicates they may pose a risk of harm to children.

This policy should be read alongside the Local Safeguarding Children Board’s guidance :

3 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

https://www.staffsscb.org.uk/Professionals/Procedures/Section-Four/Section-Four-Docs/Section-4A- Managing-Allegations-of-Abuse-against-a-Person-who-works-with-Children.pdf

http://webapps.stoke.gov.uk/uploadedfiles/D01_LADO_Procedure_June_2016.pdf

1.2 This document is for guidance in the event of an allegation of child abuse being made against a member of staff and describes the employer’s response.

1.3 Managers may become aware of an allegation by report/complaint from a member of the public, another organisation, another member of staff or by observation/supervision of the staff member themselves.

1.4 The allegations would constitute inappropriate conduct whilst on duty or abuse toward a child.

1.5 Allegations may require consideration from the following inter-related perspectives:

• Child Protection enquiries by Children’s Social Care • Criminal investigations by the police (sect 47) • Staff disciplinary procedures (including suspension) • Complaints procedures

1.6 On occasion allegations within a social context such as abuse towards a child or a member of their own family or through social networks may have an impact on their ability to practice. These incidents should also be considered under this policy.

1.7 Procedures for managing allegations against people who work with children are contained on the Staffordshire / Stoke On Trent Local Safeguarding Children Boards Procedures websites www.staffscb.org.uk / www.safeguardingchildren.stoke.gov.uk . Procedures MUST be read in conjunction with LSCB procedure (Section 4A)/ or (Section D01) and the CCG’s ‘Managing Safeguarding Allegations against Staff Policy and Procedure’.

2.0 DEFINITIONS

2.1 Child - As defined in the Children Act (1989) is any person under the age of 18 years.

2.2 Safeguarding Children – Categories of Abuse are:

• Neglect • Sexual • Emotional • Physical

4 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

2.3 Safeguarding Adults – Categories of Abuse are:

• Neglect • Sexual • Emotional • Physical • Discrimination • Institutional • Financial • Unauthorised deprivation of liberty

2.4 Allegations Against Staff

Any allegation against staff should be considered when there is an allegation or concern that an employee has:

• Behaved in a way that has harmed a child or may have harmed and/or adult • Possibly committed a criminal offence against, or related to a child/adults • Behaved in a way that indicates that he/she is unsuitable to work with children and or adults • Been subject to Multi-Agency Risk Assessment Conference (MARAC) • Been subject to Multi-Agency Public Protection Arrangements (MAPPA) • Allegations which occur outside of the work place but which may have an impact upon a child or adult’s well-being or safety

Please note, this is not an exhaustive list and advice must be sought from the Executive Safeguarding Leads/Designated Professionals for the CCGs.

3.0 INTERNAL PROCEDURES

3.1 Prevention:

All managers must ensure that the safe recruitment policies are followed and the appropriate references and Disclosure and Barring Service (DBS) checks are completed. The recruitment procedure can be accessed through your individual CCG Human Resources departments. DBS web link as follows: https://www.gov.uk/disclosure-barring-service-check/overview

3.1.1 All staff working within the Human Resource (HR) Department must attend training with regard to the DBS process and the LADO process (HR staff can access such training via the SSCB web site at www.staffsscb.org.uk / www.safeguardingchildren.stoke.gov.uk

3.2 Process in the event of an allegation:

5 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

3.2.1 In-Hours Procedure

The manager/complaints manager receiving the allegation will immediately notify the Trust’s Senior Officer (Accountable Officer / Chief Nurse). The Senior Officer should take advice from the Human Resources (HR) Department.

If the manager receiving the allegation is unable to contact the Trust’s Senior Officer, they should to immediately notify a senior member of the Human Resources Team.

HR will then inform the Designated Nurse Safeguarding Children (DNSC) who are the Designated Senior Professional regarding allegations against all staff, apart from Medical Staff. If the complaint involves a member of the Medical Team, the Designated Doctor Safeguarding Children (DDSC) must be informed.

3.2.2 Out of Hours Procedure

The most senior person on duty at the time must inform the on-call manager immediately. It is the duty of the on-call manager to contact the Executive Officer on-call whose responsibility it is to ensure that a risk assessment is undertaken immediately. Upon completion of the risk assessment the Executive Officer will make a decision as to how to continue to provide the service in the interim period until the allegations can be fully investigated in line with Trust procedure.

4.0 MANAGING THE ALLEGATION

4.1 Where the Senior Officer receives information regarding a member of staff from a CCG, GP or Independent Health Practitioner they should notify the Senior Officer of the appropriate CCG or the Area Team in the case of Independent Practitioners such as GPs. In these instances the DNSC/DDSC should also be notified.

4.2 If the allegation is made against the Senior Officer, the DNSC /DDSC should be informed. They should decide whether the incident should be highlighted as a potential Serious Incident (SI).

4.3 The Senior Officer should notify the Local Authority Designated Officer (LADO) within 24 hours for an ‘Initial Discussion’ which will allow the LADO to advise on next steps and how the matter should be investigated or progressed. The LADO will also advise the Senior Officer whether or not a Child Protection referral should be made. The Staffordshire LADO for all new referrals is located within the First Response Team and be contacted directly on 0800 1313 126. The Stoke On Trent LADO for all new referrals is located within the Safeguarding Referral Team (SRT) and be contacted directly on 1782 00.

4.4 All referrals must be put in writing to Children’s Social Care / Adult Social Care (as appropriate) by the referrer within 24 hours.

4.5 The nominated Lead for the CCG should attend all strategy meetings arranged in connection with each incident.

6 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

4.6 The strategy / planning meeting will consider;

• The safety of the child/young person/vulnerable adult at risk of abuse is of paramount importance. • Review what action has already been undertaken so far. • Decide the in-house investigation strategy to be undertaken. Police and/or Social Care should be consulted when they are involved in any on-going investigation and/or criminal proceedings are pending. • A decision to be made if a referral is required to the Professional Regulatory Body should the member of staff be a registered professional such as the General Medical Council (GMC) for Doctors, or the Nursing and Midwifery Council (NMC) for Nurses. • Decide how to present the allegation to the relevant staff member concerned and how to manage the investigatory process. The line manager should provide appropriate support. Where police investigations are on-going, any internal action could be delayed, pending police findings. Further support may be considered necessary from Occupational Health. • Decide how to handle queries from the media concerning the allegation. Advice should be obtained from the Communications Team. • Decide the frequency and format of review meetings which need to be set up to manage the on- going investigation and the various actions required.

4.7 Following the strategy decisions, the Senior Officer will notify the member of staff and their Line Manager. The Senior Officer will arrange their immediate suspension or other actions deemed appropriate at the time. Any suspensions will follow the relevant HR process in the Disciplinary Procedure - This will automatically include HR's involvement at the appropriate level and include the right to a union representative etc.

4.8 The CCG will consider the implications for an employee of the outcome of any investigations by the Police or Children’s /Adults Social Care under its Managing Performance Policy.

4.9 The Senior Officer will liaise with the Line Manager who will be responsible for offering staff support including Occupational Health and Confidential Individual Counselling (CIC) and will advise on contact with professional organisations.

4.10 The Senior Officer will seek legal advice as appropriate.

4.11 The Senior Officer will manage any media interest with the appropriate involvement of a Communications Officer and will liaise with other agencies as and when necessary. The Senior Officer will also inform the Responsible Officer or his/her deputy without delay.

4.12 The Senior Officer or designated HR contact will be available for police liaison and to support staff through any criminal investigation representing the CCG if there are issues of vicarious liability.

7 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

4.13 The Senior Officer will also be responsible for managing any resignations, dismissals or disciplinary measures. The CCG will pursue any investigation or disciplinary procedures until the case is concluded even if the staff member has resigned and left the organisation. It should be noted that in these circumstances the CCG is not obliged to accept a proffered resignation.

4.14 All CCG staff involved with the management of the allegation are to uphold the principles of anti- oppressive and anti-discriminative practice and award equity in case discussions.

4.15 The Senior Officer has the responsibility to consider any impact the incident may have on the staff group or if there has been any collusion by colleagues or managers and take appropriate action.

4.16 Facilitate the return to work of the member of staff on conclusion of the investigation if dismissal is not deemed necessary.

4.17 Where it is decided at the end of the investigation that an allegation is unfounded the staff member will be offered ongoing support.

4.18 The Local Authority Designated Officer (LADO) lead will be updated on the conclusion of any internal investigation.

4.19 Ensure contemporaneous and complete records are kept and that these are kept confidential.

4.20 Ensure the Accountable Officer and line manager are kept informed of all developments and ensure that sharing of information is on a ‘need to know’ basis only.

5.0 ROLE OF THE DESIGNATED NURSE SAFEGUARDING CHILDREN (DNSC) AND DESIGNATED DOCTOR SAFEGUARDING CHILDREN (DDSC)

5.1 On notification of the allegation the DNSC/DDSC will: NB: DDSC advised of allegations towards medical staff; DNSC advised of allegations regarding all other staff.

• Liaise with the Senior Officer in Human Resources to plan the CCG response.

• Contact the Children’s Social Care/ LADO Lead for advice/information if appropriate.

• Make a referral to the Children’s Social Care/LADO Lead if considered appropriate.

• DNSC/DDSC to attend all strategy meetings as appropriate.

• Ensure that all appropriate CCG managers/staff are aware of the plan of action from the strategy meetings and that all actions are implemented.

• Ensure that support and protection for the child/adult by an appropriate person/service has been

8 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

organised in conjunction with Children’s/Adult’s Social Care or LADO.

• Notify the Senior Officer of all progress regarding the investigation.

• Keep detailed records, compiled reports.

• Review any lessons learned and implement policies or practice change if necessary.

6.0 COMPLAINTS AGAINST STAFF WHO ARE NO LONGER EMPLOYED BY THE CCG

6.1 When complaints are received against staff once they have left the CCG but which took place whilst employed by the CCG, the CCG has the responsibility to follow the procedure to its conclusion and to notify any new employers/agencies of the allegations and findings.

7.0 REFERRAL TO REGULATORY BODIES

Following the outcome of the inquiry, consideration will need to be taken whether to refer an employee to a regulatory body e.g. General Medical Council, Nursing and Midwifery Council and Health Professions Council as required.

8.0 REFERENCES

Working Together to Safeguard Children DCSF 2015 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/592101/Working_Together_t o_Safeguard_Children_20170213.pdf

Staffordshire Safeguarding Children Board: https://www.staffsscb.org.uk/Professionals/Procedures/Section-Four/Section-Four-Docs/Section-4A-Managing- Allegations-of-Abuse-against-a-Person-who-works-with-Children.pdf

Stoke Safeguarding Children Board: http://webapps.stoke.gov.uk/uploadedfiles/D01_LADO_Procedure_June_2016.pdf

9 Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

Appendix 1 Process Flow Chart

Allegation Received

The allegation is initially discussed with the Line manager, Nominated Safeguarding Senior Officer and the Safeguarding Lead in order to make a speedy risk assessment and agree actions. The LADO may also be involved at this stage. The allegation is reviewed and immediate actions agreed

Child/young Child/young person/vulnerable If no case exists dismiss person/vulnerable adult adult considered NOT to be at risk allegation. No further action considered to be at risk of of significant harm. required. Consider staff significant harm member support and reintegration into work. Occupational Health support

STEIS INCIDENT - Referral to Police, Social Care team and LADO by Nominated Safeguarding Senior Child/young person/vulnerable adult considered Officer. Consider Professional NOT to be at risk of significant harm

Regulatory Body and complete DBS referral

LADO and/or Social Care

consideration Police consideration

Case Strategy Meeting

Police

investigation CCG case investigation (NB: This may be on- going long term) If no case exists dismiss allegation. No Track/ Monitor/ Progress further action required. Close incident on STEIS

Consider investigation report/outcomes/ lessons learned

Discipline Hearing

10 Dismissal or other disciplinary action (NB: Staff member has right of appeal against action).

Cannock Chase Clinical Commissioning Group East Staffordshire Clinical Commissioning Group North Staffordshire Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stoke On Trent Clinical Commissioning Group

Appendix 2 Record Keeping Checklist

The Nominated Safeguarding Senior Officer will have the responsibility for ensuring that records are kept throughout the investigation of the allegation/concern. This checklist reflects the information needed, but this is not exhaustive:-

 The nature of the allegation/concern.  Who was spoken to and when as part of the process and what statements/notes were taken.  What records were seen and reviewed.  Why specific decisions/actions were taken, including suspension and any actions taken under the CCG Disciplinary Procedure.  What alternatives to actions were explored.  Minutes and actions of all meetings that take place.  The above information will be held until the employee reaches the age of 79 or 6 years after death, whichever is the longer period.

Investigation Key contact Evidence collected DNSC / DDSC contacted ☐ Clarify and articulate the nature of LADO contacted ☐ Date;……………….. the allegation Police contacted ☐ Social Care contacted ☐ Name of contact………… Human Resources contacted ☐ Performance manager contacted ☐ Lead Director contacted ☐ STEIS completed ☐ Statements and notes Date………………… Identify where documents are stored Actions taken Date………………… Record alternatives considered and Identify where documents are why stored Minutes and records of all relevant Date………………… meetings Identify where documents are stored

11 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 13

Report to: Governing Body Meeting in Common in PUBLIC Title: Joint Communications and Engagement Committee

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Sue Harper Chair of the Joint Comms

and Engagement Committee

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme):

Action Required (select): Decision Discussion For Assurance / For Information 

Purpose of the Paper (Key Points + Executive Summary):

The Joint Comms and Engagement Committee (across all 6 CCGs) held its last meeting on the 3 September.

This meeting agreed the draft Terms of Reference for the new CEEE Committee (with some amendments) which replaces the Joint Comms and Engagement Committee and its merger with the Joint OD Committee. Members agreed to more efficient use of the Communications and Engagement Team by producing one Patient Newsletter across all 6 CCGs. The newsletters will share a title, introduction and general information, but each will retain its local focus. To increase the readership of the newsletters they will be promoted more widely via social media and will be available on the CCGs websites. The Public will have the opportunity to sign up to receive the newsletters at CCG public events and meetings. The meeting recognised the achievements of the Comms and Engagement Team over the last month which included work on medicine waste, flu and diabetes campaigns and ongoing work on websites, the development of a digital communications strategy, winter planning and planning for formal consultation re future of local health services in the north. A report prepared by Healthwatch Stoke had analysed patient response to the new care navigation system used by GP practices in the north. It was agreed that this was useful research and should be shared with the Primary Care Commissioning Committees. The difficulties in coordinating involvement of the 6 Chairs was sited as a reason for the delay in preparing an action plan arising from comments made in the 360 Degree survey. The Action Plan should be available for consideration the CEEE Committee and Primary Care Commissioning Committees from October. It was agreed that Local Equality Advisory Forum (LEAF) operating in the North should be extended to the South and the East with meetings alternating between areas. CEEE will consider the Terms of

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Reference at its next meeting. The meeting spent some time considering the communications and engagement activity arising from the STP. It was noted that the Ambassador programme set up some 18 months ago had lost momentum and direction although efforts are being made to reinvigorate the process. Members were concerned about the resources available to support the forthcoming work – in particular the consultation required and the meeting stressed the need to highlight this concern to governing bodies.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): N/A

Implications: Legal and/or Risk N/A CQC N/A Patient Safety N/A Patient Engagement N/A Financial N/A Sustainability N/A Workforce / Training N/A

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices /  Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Body is asked to: Note the report

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

3 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 14

Report to: Governing Body Meetings in Common in PUBLIC

Title: Commissioning Patient Council Meeting Highlight Report

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Sue Harper - Chair when meeting is

held in Stafford and Surrounds.

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme):

Action Required (select): Decision Discussion For Assurance / For Information x

Purpose of the Paper (Key Points + Executive Summary): The Commissioning Patient Council met on the 5th September in Stafford.

Patient Stories and Feedback from District Patient Groups

Stafford & Surrounds District Group Concern was raised over carers’ respite services following the termination of Crossroads at the end of June, which people felt had not been communicated to patients and carers. The respite service now sits with the County Council and access is via Staffordshire Carers. Carers have reported that they could not contact Staffordshire Carers via this number and are requesting clarification over what has been commissioned. Concern was also raised regarding a letter from the County Council relating to services for carers, which had been sent to cared for people rather than the carers. Concern was raised regarding patients experiencing problems with their electronic prescriptions and having to liaise back and forth with both their pharmacy and GP to receive the correct prescription. A patient had been informed that their prescription would take two weeks to process rather than the usual five days. One practice was disappointed to hear that the bid for a proposed Pharmacist position for the practice had fallen through. The PPGs were looking forward to the proposed CCG workshops on PPG Facebook pages.

Cannock Chase District Group Concern was raised regarding patients receiving their appointment letter after the date of the appointment and consequently had missed their appointment. Concern was also raised regarding how the increase in population due to new housing being built would affect GP capacity / patient list sizes. Concern was raised regarding patients turning up at County to have their wounds dressed, when they did not have the resources required. It was noted that patients could access services in the community to receive this care. Cancellation of podiatry appointments was being investigated by Midlands Partnership Foundation Trust (MPFT)

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

South East Staffordshire District Group The District PPG had received a useful presentation on waste medicines and were shocked to hear that over £300million was wasted, however they were comforted to hear that patients were being advised as to how they can help to reduce waste medicines. A question was raised regarding GPs no longer having to charge a fee for patient medical information requests for insurance claims and the need for this to be widely known to patients. A PPG member had attended and highly commended a training session for GP receptionists, which supported GP receptionists on how to deal with aggressive patients, how to say no appropriately and how to sign post patients appropriately. Concern was raised regarding the need for either a GP or GP representative to attend the PPG meetings. Concern was raised regarding adult patients not using the national mental health helpline until they reached crisis point and the lack of psychiatrists in the community. .

Seisdon District Patient Group Electronic prescribing – concern was raised regarding a patient who had been unable to obtain their insulation supply prior to their holiday. Concern was also raised regarding the labelling on repeat prescriptions not indicating the required dosage, instead stating ‘to take when required.’ Concern was raised regarding a carer of a patient who had tried to book hospital transport for the patient and the hospital would not release the time of the patient’s appointment to the carer in order to arrange transport, due to the carer not being the patient. Concern was raised regarding the knock on impact GP closures, due to GPs retiring that are having on other GP practices / patient list size.

Other Agenda Items Soft Intelligence feedback from the Quality Committee There was a discussion about the types of intelligence received and members were advised that the CCG was developing a flow chart showing the pathways for patients - to be signposted when giving soft intelligence / making a complaint or reporting an incident and introducing a process for routinely collecting soft intelligence as the six CCGs come together. It was noted that the proposal would report to the October CCG Joint Quality Committee and there would be an update provided to the CPC in November.

STP Update Members were provided with an update on work within the workstreams. There was considerable dissatisfaction about the lack of progress with the ambassador programme and members confirmed that people had become disinterested and disengaged with the process. Concern was expressed about the lack of engagement with the public in general.

Complaints Procedure The Head of Complaints from M & LCSU gave a presentation on the complaints, PALS and MP correspondence system. Members were advised that complaints received fell under the headings of Continuing Healthcare, CCG Commissioning decisions and Provider complaints. The presentation generated a number of intelligent questions and it was agreed that the powerpoint presentation would be circulated in order that District Groups could be updated.

Patient Participation Group (PPG) Assessment Tool The CCGS have developed a PPG Self-Assessment Tool to help PPGs think about their strengths and any areas they would like to improve. It was noted that a questionnaire had been developed to assess the effectiveness of PPGs from a PPG and a practice perspective and that all PPGs are requested to complete the questionnaire. Findings of the survey would be shared in due course. There was general agreement on the value (to the practice and the PPG) of a clinician or clinician representative attending PPG meetings.

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): N/A

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Implications: Legal and/or Risk N/A CQC N/A Patient Safety N/A Patient Engagement N/A Financial N/A Sustainability N/A Workforce / Training N/A

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices /  Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Body is asked to: To note the report

3 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 15

Report to: Governing Body Meeting in Common in PUBLIC

Title: Finance, Performance and Contracts Committee

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Anne Heckels, Lay Member

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme):

Action Required (select): Decision Discussion For Assurance / For Information 

Purpose of the Paper (Key Points + Executive Summary):

He paper is to provide the Governing Bodies with an account of the key points discussed and agreed at the Finance, Performance and Contracting meeting on 18th October 2018.

The Governing Bodies are asked to particularly note:

• A new risk has been added to the register in respect of achievement of NHS Constitutional targets. • Concerns about non-achievement of a number of specific targets. • Additional financial report requested. • Decisions on the future of the Committee and Medicines Optimisation Care Homes • Recommendation of Governing Body approval for Frailty Quality, Innovation, Productivity and Prevention (QIPP) programme

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register):

Implications: Legal and/or Risk Meeting NHS Constitutional targets and financial duties. CQC N/A Ensure no adverse effect on the quality of services through contracting and Patient Safety performance Ensure service improvements through QIPP programme have appropriate Patient Engagement patient engagement

1 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Financial Ability to secure future support funding Sustainability Delivery of QIPP Programme supports long-term future of services Workforce / Training Ensure QIPP programme has full clinical engagement

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed?  Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed?  Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices /  Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Bodies are asked to:

Note the contents of the report, recommendations made, decisions made and risks identified.

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

The meeting welcomed Jane Moore, new Director of Strategy, Planning and Performance.

Risk Register There was a detailed review of the new format risk register. It was noted that there was no risk relating to the achievement of NHS Constitutional targets. The Committee also felt it was important that particular attention is paid, in the organisation, to ensure that these risks are transferred across the new governance structure. The Committee agreed to add a risk relating to the NHS Constitutional targets.

Performance The non-achievement of a number of cancer targets was of particular concern. The Quality team were asked to review the impact on patients referred to Royal Wolverhampton Hospitals with a potential cancer diagnosis.

Future of the Committee Sally Young attended for this item where a discussion took place on the proposal to dissolve the Committee with its responsibilities being undertaken by the Joint Strategic Commissioning Committee and the Divisional Committees in the future. The aim of all members was to ensure that there was sufficient opportunity and time to review, challenge and be assured of financial, quality and QIPP performance and actions. It was agreed that the Committee be suspended from this point on. A review would be undertaken, by email, in late January to ascertain that members are assured the above aim has been met.

QUIPP This year’s programme remains very challenging. The team reported that work on the 2019/20 programme was beginning now and that a number of changes have been made to the process to engage clinical leadership at the beginning.

Finance The reasons and consequences for an adverse position in relation to the control total was discussed in some detail. A more detailed report into the primary care prescribing position was requested.

Integrated Care Record An update on progress was received and discussed.

Medicines Optimisation in Care Homes Service Sam Buckingham joined for this item. Following discussion this scheme and associated funding was agreed. Frailty QIPP Following discussion, it was agreed to recommend to Governing Body that the investment required for this scheme be approved.

Rowley Hall The Committee received and discussed a report on the CCG’s contract with Rowley Hall.

3 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

REPORT TO: Cannock Chase Clinical Commissioning Group South East Staffordshire & Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group

Enclosure: 16

Report to: Governing Body Meetings in Common in PUBLIC

Title: Together We’re Better Programme Updates October 2018

Meeting Date: Thursday 25th October 2018

Executive Lead(s): Exec Sign-Off Y/N Author(s): Marcus Warnes Y TWB Communications Team

Clinical Lead(s) Reviewer: Links to the STP Y/N (if Y, which programme): Y - all

Action Required (select): Decision Discussion For Assurance / For Information 

Purpose of the Paper (Key Points + Executive Summary):

The purpose of this paper is to update the CCG Governing Body members on the progress of the Together We’re Better (TWB) Sustainability and Transformation Partnership’s programmes.

Together these programmes will help deliver the TWB vision: “Working with you to make Staffordshire and Stoke-on-Trent the healthiest places to live and work.”

Programme highlights:

Urgent and Emergency Care • The 2018/19 Winter Plan has been developed across the system, incorporating shared learning from last winter – this is felt to be a robust plan, featuring input from across the Together We’re Better footprint • An Acute Medical Rapid Assessment Unit has this month (October) been introduced at University Hospitals of North Midlands NHS Trust (UHNM), aimed at promptly moving patients out of A&E, with a focus on avoiding unnecessary admissions

Planned Care • Local outpatient and day case provision is being reviewed with regard to referral to treatment times (and specifically regarding waiting list data validation) • First Contact Practitioner (FCP) pilot sites covering a population of 50,000 have been identified and submitted to NHS England (NHSE) with a view to FCP pilot site work commencing in September 2018

Prevention • The Falls Prevention Pathway and model have been finalised and approved by the clinical design group. The next step is to handover for implementation

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• A Warmer Homes Fund bid has been submitted, representing a collective agreement with the eight districts/boroughs, Stoke-on-Trent City Council & EON, with the Ministry of Wellbeing supporting this multi-organisation programme; outcome of the bid is expected in November 2018

Mental Health • TWB Suicide Prevention Conference being held on 30th November • Successful bid to support the expansion of IPS services so that more people who experience serious mental illness can find and retain employment. This investment is part of NHSE’s objective to double access to IPS by 2020/21 (Five Year Forward View for Mental Health)

Enhanced Primary and Community Care • A video has been created which shows an Integrated Care Team in operation, called Bill’s story. This will be used to support communication of the new services. The model of care is documented in pictorial format and narrative is being produced to complement this. To view Bill’s story visit www.youtube.com/watch?v=RrAJKoEDY9M • GP extended access went live at the start of September, offering additional appointments during weekday evenings and weekends • Workload resilience is progressing with more than 900 practice staff across Staffordshire trained on active signposting

Maternity, Children and Young People • Following the successful joint bid with Shropshire STP for £883,000 approved by NHSE’s Perinatal Mental Health Services Community Development Fund for service expansions, an interim Project Manager has been appointed to manage the Staffordshire work. The first funding instalment has been received • The first cohort of five Maternity Champions have been successfully recruited and trained, with three more expected to complete their training shortly

Digital • As a result of the ICR procurement ending without awarding a contract, the procurement process and project is restarting, entitled ICR2. A new Project Team has been formed to progress the work • Visit to Digital Wirral Population Health Analytics day in September, to capture learning from the event and incorporated into the redrafting of the BI & Analytics Strategy

Estates • Business cases for both Chadsmoor and Outwoods are being progressed • Work is ongoing on a potential route for supporting GP incentives for general practice – the programme is continuing to work with NHSE locally

OD and system leadership development • The second cohort of the primary care leadership programme commissioned with previous external supplier – will offer 25 places for a multidisciplinary cohort from the locality geography, reflective of STP need • A bespoke offer is being developed for those involved in programme support using improvement techniques/ NHS change model; this will form tools and a workshop for Programme Directors/ Programme Managers/ Project Leads

Summary of risks relating to the proposal (inc. Ref. No. of risk it aligns to on Risk Register): N/A

2 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Implications: Legal and/or Risk N/A CQC N/A Patient Safety N/A Patient Engagement N/A Financial N/A Sustainability N/A Workforce / Training N/A

Key Requirements: Yes No 1. Has a Quality Impact Assessment been completed? n/a Please provide detail within the body of the report

2. Has an Equality Impact Assessment been completed? n/a Please provide detail within the body of the report as to these considerations:

• Can you confirm an Equality Impact & Risk Assessment (EIRA: stage 1 & 2) has been completed; if not, what is the rationale for non-completion?

• Which if any of the nine Protected Groups were targeted for engagement and feedback to CCGs, and why those?

• Summarise any disaggregated feedback from local Protected Group reps about any negative impacts arising / recommendations (e.g. service improvements)

• What mitigation / re-shaping of services resulted for people from local Protected Groups (along the lines of ‘You Said: We Listened, We Did’?)

• Explain any ‘objective justification’ considerations, if applicable

Key Requirements: Yes No 3. Has Engagement activity taken place with Stakeholders / Practices / n/a Communities / Public and Patients Please provide detail within the body of the report

Recommendations / Action Required:

The Governing Body is asked to: • Note the content of the enclosed update

3 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Together We’re Better – Programme Update (October 2018)

Urgent and Emergency Care (UEC) programme

Key progress

• The 2018/19 Winter Plan has been developed across the system, incorporating shared learning from last winter – this is felt to be a robust plan, featuring input from across the Together We’re Better footprint • An Acute Medical Rapid Assessment Unit has this month (October) been introduced at University Hospitals of North Midlands NHS Trust (UHNM), aimed at promptly moving patients out of A&E, with a focus on avoiding unnecessary admissions • Programme managers met with leads from Healthwatch Staffordshire and Healthwatch Stoke-on-Trent to discuss how patients and the public will be involved in the development and implementation of the UEC programme • A clinically-led workshop to discuss Urgent Treatment Centre models took place in September • A clinically-led UEC Clinical Model Workshop took place in August, with the model shared with the Clinical Leaders Group in September

Planned Care programme

Key progress

Seven day elective centres • Local outpatient and day case provision is being reviewed with regard to referral to treatment times (and specifically regarding waiting list data validation) • Collaboration is being revisited between UHDB, UHNM and Royal Wolverhampton NHS Trust, with the aim of considering the viability for an alliance model of delivery

Local outpatient and DC provision • Currently identifying what needs to stay with the trust, what might be best delivered elsewhere (community/ primary care), and what could stop happening or be provided differently • The overall aim of each scheme is to reduce system cost and/or benefit providers by creating the opportunity to work differently and more efficiently – the overarching priority is to collaborate on redesign at higher quality and lower cost for both commissioner and provider

Efficiency – specialty focus • First Contact Practitioner (FCP) pilot sites covering a population of 50,000 have been identified and submitted to NHSE with a view to FCP pilot site work commencing in September 2018 • An Ophthalmology plan for the eye health capacity review has been completed and submitted to NHSE • Top five specialties identified for opportunity in the system include: ophthalmology, musculoskeletal conditions, respiratory, urology, and gastroenterology

Cancer • CCG lead identified and work is ongoing with West Midlands Cancer Alliance. Programme priorities are being refreshed

4 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Other • System-wide Elective Transformation Plan has been completed and submitted to NHSE with very positive feedback

Prevention programme

Key progress

• The Falls Prevention Pathway and model have been finalised and approved by the clinical design group. The next step is to handover for implementation • A Warmer Homes Fund bid has been submitted, representing a collective agreement with the eight districts/boroughs, Stoke-on-Trent City Council & EON, with the Ministry of Wellbeing supporting this multi-organisation programme; the outcome of the bid is expected in November 2018 • The NHS Diabetes Prevention Programme (NDPP) project continues to be rolled across GP practices and referral numbers are increasing as more practices sign up • Progress is continuing on the Ministry of Wellbeing Proof of Concept digital platform • Continued work on the development on a Warm Homes Bid, Workplace Wellbeing and flu campaign

Mental Health programme

Key progress

Integrating Physical and Mental Health • Comments returned on the mental health aspects of the Integrated Care Team locality/community service specification; launch of internal reconfiguration of NSCHT directorates into locality footprints, to conclude September 2018 • Successful bid to support the expansion of IPS services so that more people who experience serious mental illness can find and retain employment. This investment is part of NHSE’s objective to double access to IPS by 2020/21 (Five Year Forward View for Mental Health)

Children and Young People • Assessment of out of area placements for children and young people and approximate costs have been completed • Work is ongoing to review best practice and build a Business Case for the implementation of a 24/7 Home Treatment service for children and young people

Care Closer to Home / Out of Area Placements • Funding secured for psychiatric intensive care unit (PICU) beds. Four beds due to open at Harplands Hospital in Autumn 2018

Suicide Prevention • TWB Suicide Prevention Conference being held on 30th November • Strategy development continues and the suicide prevention action plan for 2018-20 has been completed Crisis Care • Development of a Business Case to establish a Mental Health Crisis Care Centre by April 2019 on the Harplands Hospital site was approved in June 2018 by NSCHT. Building work commences in

5 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

September 2018 and the unit is due to open in April 2019 at the Harplands Hospital site • Liaison Psychiatry service at UHNM has now progressed to an all age core service (9am-5pm Mon to Fri) and will be all age 24/7 by December 2018 • Successful award of capital funding bid for Beyond Place of Safety (BPOS) on pan Staffordshire basis

Enhanced Primary and Community Care (EPCC) programme

Key progress

Integrated care • A video has been created which shows an Integrated Care Team in operation, called Bill’s story. This will be used to support communication of the new services. The model of care is documented in pictorial format and narrative is being produced to complement this. To view Bill’s story visit www.youtube.com/watch?v=RrAJKoEDY9M . A full and detailed implementation plan for ICTs is being developed using learning from the early implementer sites and additional support from a two-day workshop in September • Meir/Longton early implementer site progressing well with weekly MDT meetings established and the draft MDT process documented • Lichfield/Tamworth Frailty Hub model has been agreed as a foundation of this ICT, with an initial 55 patients identified. Clinicians involved in the Frailty Hub model carried out a ‘walk through’ in early August, with first Frailty Hub to be delivered early September

Sustainable General Practice • GP extended access went live at the start of September, offering additional appointments during weekday evenings and weekends • Workload resilience is progressing with more than 900 practice staff across Staffordshire trained on active signposting • More than 90 administrators trained to support administrative flow of clinical letters, with further online training ongoing in the south and east – dashboards in development to measure impact • Over 20 practices completed the PGP Quickstart programme in North Staffs and Stoke-on-Trent

Community Hospitals North • Informal local Assurance Panel held on 17th August with NHSE; overall feedback positive with a few areas to focus on prior to final regional assurance checkpoint • Final submission of the Pre Consultation Business Case to NHSE was due on 18th September, with the Assurance Panel scheduled for the week commencing 24th September

Community Hospitals South • Urgent care offer for Community Hospitals South being picked up through UEC programme, with the maternity pathway being picked up by the Maternity programme • Discussions ongoing with UHDB in terms of the options for the sites; being taken forwards by East and South East CCG. Discussions intrinsically linked with the UHDB merger and Derby’s emerging views on the future of the sites

Maternity, Children and Young People programme

Key progress

• Following the successful joint bid with Shropshire STP for £883,000, approved by NHSE’s Perinatal Mental Health Services Community Development Fund for service expansions, an interim Project Manager has been appointed to manage the Staffordshire work. The first funding instalment has been received • Following the news that a further £295,000 of funding had been received from NHSE following

6 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

submission of bids to fund multiple projects within the programme, the following projects have been allocated funding: o Single point of access – Business case and Project Plan now required o Project Midwife to deliver changes at ground level o Data Analytics o Digital Lead and two-way Shared Care Record o Prevention Community Capacity o Co-production – integration of care o Cardiotocograph (CTG) training o Birth rate acuity study

• A number of successful engagement and co-production events have been held for both the Maternity Programme and Perinatal Mental Health Services • Simon Cunningham, Consultant Obstetrician at UHNM, has been confirmed as Secondary Care Clinical Lead for the STP Maternity Programme, while Sarah Preston, Operational Director of Finance at UHNM, has been confirmed as Finance Lead for the Programme • The first cohort of five Maternity Champions have been successfully recruited and trained, with three more expected to complete their training shortly

Digital programme

Key progress

Universal capabilities (UC) • The planning work for this project has now been completed and the initial UC project was formally closed in August • Work is ongoing to review primary care digital requirements

Integrated Care Record (ICR) • As a result of the ICR procurement ending without awarding a contract, the procurement process and project is restarting, entitled ICR2. A new Project Team has been formed to progress the work

Business intelligence (BI) and healthcare analytics • The review of national Local Digital Roadmap plans has been completed to inform the redrafting of the STP BI & Analytics Strategy • Visit to the Digital Wirral Population Health Analytics day in September, to capture learning from the event and incorporated into the redrafting of the BI & Analytics Strategy

Model Architecture • Meeting with stakeholders in early September to progress the aggregated procurement of the IT infrastructure strategy

Technology enabled care services (TECS) • Delivery plans being worked up

Information Sharing Agreement (ISA) • This project remains on hold due to dependencies with the ICR2 project

7 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

Estates programme

Key progress

• Business Cases for both Chadsmoor and Outwoods are being progressed • Work is ongoing on a potential route for supporting GP incentives for general practice – programme is continuing to work with NHSE locally • Engagement event being planned for the Greenwood House project in Burntwood • Following submission of the Estates Workbook, the five priority capital bids are being assessed nationally. The programme is responding to requests for further information and awaiting news on potential funding awards • The first meeting of the Energy Efficiency project has taken place with a positive outcome and a number of opportunities identified • Initial meetings held to develop a brief for the neighbourhood asset reviews

Workforce programme

Key progress

• Full STP Workforce Strategy document compiled; due to be signed off on 12th September • End of Life rotational apprenticeship developed between UHNM, MPFT and Douglas Macmillan Hospice; with the aim being to implement this using St Giles Hospice in the south • Six children’s nurses confirmed onto practice nurse redeployment scheme; team in the process of confirming GP placements for further four nurses who wish to take part in the scheme • Stoke-on-Trent City Council HR lead has agreed to implement system-wide redeployment process • Staff side, HR director leads and STP colleagues have met to discuss workforce engagement in the PCBC process in coming months • ICT workforce planning is underway; the new process is being mapped from a workforce perspective and the gap analysis between current delivery and future requirements will inform workforce gaps/new roles • The most significant issues from R&R scoping exercise for bands 5/6 nurses were identified as flexible working, staff experience and retirement. A flexible working project is being launched to develop system wide solutions, while the Staffordshire Careers Hub is being implemented to encourage those wishing to move to stay within Staffordshire

Organisational development and system leadership programme

Key progress

BAME (Black, Asian and minority ethnic) leadership programme • 120 places available over three cohorts, concluding summer 2019 • Symphony of inclusion conference held on 7th September officially launched the programme

System leadership development • The second cohort of the primary care leadership programme, commissioned with the previous external supplier – will offer 25 places for a multidisciplinary cohort from the locality geography, reflective of STP needs

Deloitte’s cultural report output

8 Cannock Chase Clinical Commissioning Group East Staffs Clinical Commissioning Group North Staffs Clinical Commissioning Group South East Staffordshire and Seisdon Peninsula Clinical Commissioning Group Stafford & Surrounds Clinical Commissioning Group Stoke-on-Trent Clinical Commissioning Group

• Extent to which OD support has the capacity to offer interventions and a plan to be considered by the programme board

System OD/programme support • A bespoke offer is being developed for those involved in programme support using improvement techniques/ NHS change model; will form tools and a workshop for Programme Directors/ Programme Managers/ Project Leads

9 Item: 26 Enc: 20 Acronyms

1. A&E Accident & Emergency 2. ADNS Advanced Diploma in Nursing Studies (UK) 3. ADP Accelerated Development Programme 4. AED Automated External Defibrillator 5. AHP Allied Health Professional 6. ALAN Adult Literacy and Numeracy 7. ALE Auditors Local Evaluation 8. ALOS Average Length of Stay 9. ANNP Advanced Neonatal Nurse Practitioner 10. AO Accountable Officer 11. APMS Alternative Provider Medical Services 12. AQP Any Qualified Provider 13. ASD Autism Spectrum Disorder 14. AVS Acute Visiting Service 15. BADGER Birmingham and District General Emergency Rooms 16. BAF Board Assurance Framework 17. BCF Better Care Fund 18. BCHFT Birmingham Children’s Hospital NHS Foundation Trust 19. BEN Birmingham East and North PCT 20. BHFT Burton Hospital NHS Foundation Trust 21. BNP Brain Natriuretic Peptide 22. BOTOX Botulinum Toxin Type A 23. BPAS British Pregnancy Advisory Service 24. C&E Communications & Engagement 25. CAG Commissioning Advisory Group 26. CAMHS Children and Adolescent Mental Health Service 27. CAS Clinical Assessment Service 28. CB Commissioning Board 29. CBSA Commissioning Business Support Agency 30. CC Cannock Chase 31. CCG Clinical Commissioning Group 32. Cdiff Clostridium Difficile Infection 33. CEO Chief Executive Officer 34. CGA Comprehensive Geriatric Assessment 35. CHAI No longer in existence 36. CHC Continuing Health Care 37. CHI No longer in existence 38. CHKS Leading provider of healthcare intelligence and quality improvement services 39. CHPP Children’s Health Promotion Programme 40. CHRT Crisis Home Resolution Team 41. CIAMs Commissioning Investment Asset Management Strategy 42. CIG Clinical Informatics Group 43. CIP Cost Improvement Programme 44. CMT Contract Management Team 45. CNST Clinical Negligence Scheme for Trusts 46. CoE Care of the Elderly 47. COG Clinical Oversight Group 48. COPD Chronic Obstructive Pulmonary Disease 49. CPAG Clinical Policies Advisory Group 50. CPN Community Psychiatrist Nurse 51. CQC Care Quality Commission 52. CQINS Cancer Quality Improvement Network System 53. CQRM Clinical Quality Review Meetings 54. CQUIN Commissioning for Quality and Innovation 55. CRL Capital Resource Limit 56. CRT Crisis Response Team 57. CSIP Clinical Services Improvement Programme 58. CSU Commissioning Support Unit Item: 26 Enc: 20 59. CSW Clinical Support Worker 60. CWG Clinical Working Group 61. D&V Diarrhoea & Vomiting 62. DC Day Care 63. DCC Direct Clinical Care 64. DES Direct Enhanced Service 65. DIPC Director of Infection Prevention & Control 66. DN District Nurse 67. DoH Department of Health 68. DOLS Deprivation of Liberty Standards 69. DPA Data Protection Act 70. DPD Dental Practice Division 71. DPP Developing Patient Partnerships 72. DQF Data Quality Facilitator 73. DRS Dental Reference Service 74. DTC Delayed Transfer of Care 75. EAU Emergency Admissions Unit 76. ECDL European Computer Driving Licence 77. ECIST Emergency Care Intensive Support Team 78. ED Emergency Department 79. EDD Expected Discharge Date 80. EDS Equality Delivery System 81. EL Elective 82. EMS Escalation Management System 83. EMSA Eliminating Mixed Single Sex Accommodation 84. EMT Executive Management Team 85. ENT Ear Nose Throat 86. EOL End of Life 87. EPO Emergency Planning Officers 88. EPR Electronic Patient Record 89. ESR Electronic Staff Record 90. EWISS Emotional Well Being in Stafford & Surrounds 91. EWTD European Working Time Directive 92. F&P Finance and Performance 93. FE Frail Elderly 94. FET Funding Exceptional Treatment 95. FFT Friends and Family Test 96. FIG Financial Improvement Group 97. FIMS Financial Information Management System 98. FIT Funding Individual Treatment – now FET 99. FNOF Fractured Neck of Femur 100. FOI Freedom of Information 101. FPC Finance Performance & Contract Committee 102. FRP Financial Recovery Plan 103. GAAP Generally Accepted Accounting Principles 104. GB Governing Body 105. GDC General Dental Council 106. GDS General Dental Services 107. GMS General Medical Services (Practice) 108. GP General Practitioner 109. GPWSI GP with special interest 110. GSF Gold Standard Framework 111. HALO Hospital Ambulance Liaison Officer 112. HCAI Healthcare Associated Infections 113. HCC No longer in existence 114. HEFCE Higher Education Funding Council for England 115. HEFT Heart of England Foundation NHS Trust 116. HFMA Healthcare Financial Management Association 117. HIS Health Informatics Service 118. HOT Heads of Terms Item: 26 Enc: 20 119. HPS Health promoting Schools 120. HPSS Health promoting Schools Scheme 121. HR Human Resources 122. HRG4 Healthcare Resource Group 4 123. HROD Human Resources Organisational Development 124. HSJ Health Service Journal 125. IAPT Improving Access to Psychological Therapies 126. ICG Infection Control Group 127. ICSI Intracytoplasmic Sperm Injection 128. IFR Independent Funding Request 129. IFRS International Financial Reporting Systems 130. IG Information Governance 131. IM&T Information Management and Technology 132. IP Inpatients 133. IPC Infection Prevention & Control 134. IPR Individual Performance Review 135. IQT Improving Quality Team 136. ISA Intermediate Support Assistant 137. ISFE Integrated Single Financial Environment 138. ITT Invite to Tender 139. IV Intravenous Therapy 140. IVF Intravenous Fertilisation 141. IWL Improving Working Lives 142. JCI Joint Clinical Investigation 143. JCU Joint Commissioning Unit (SCC) 144. JSNA Joint Strategic Needs Assessment 145. JSP Joint Staff Partnership 146. KPI(s) Key Performance Indicator(s) 147. KPMG Global Network of Profession Firms providing audit, tax and advisory services 148. LAA Local Area Agreement 149. LCCB Local Collaborative Commissioning Boards 150. LCP Liverpool Care Pathway 151. LDD Learning Disability and/or Difficulty 152. LDP Local Delivery Plan 153. LES Local Enhanced Service 154. LETB Local Education and Training Board 155. LH Local Hospital 156. LHE Local Health Economy 157. LIN Local Intelligence Network 158. LMC Local Medical Council 159. LMS Local Medical Services 160. LOC Local ophthalmic Committee 161. LQR Local Quality Indicator 162. LSP Local Strategic Partnership 163. LTB Local Transition Board 164. LTC Long Term Conditions 165. LTFM Long Term Financial Model 166. M&L CSU Midlands & Lancashire Commissioning Support Unit 167. MAT Maternity 168. MAU Medical Assessment Unit 169. MB Membership Board 170. MCA Mental Capacity Act 171. MCD Maximum Cash Drawdown 172. MDT Multidisciplinary Team 173. MFCA Multi Factorial Comprehensive Assessment 174. MHRA Medicines & Healthcare products Regulatory Agency 175. MICATS Musculoskeletal Integrated Clinical Assessment & Treatment Service 176. MICOT Minor Injuries Community Outreach Team 177. MIU Minor Injuries Unit 178. MLU Midwife-led Unit Item: 26 Enc: 20 179. MOI Memorandum of Information 180. MORI (Market & Opinion Research International) 181. MOU Memorandum of Understanding 182. MPIG Medical Practice Income Guarantee 183. MRSA Meticillin-Resistant Staphylococcus Aureusis Infection 184. MSFT Mid Staffordshire NHS Foundation Trust (now part of UHNM as County Hospital) 185. MSK Musculoskeletal 186. MUR Medicine Use Review 187. NCAS National Clinical Assessment Service 188. NCB National Commissioning Board (now known as NHS England) 189. NCT National Childbirth Trust 190. NEDs None Executive Directors 191. NEL Non-Elective 192. NES National Enhanced Service 193. NHQAC Nursing Home Quality Assurance Group 194. NHS National Health Service 195. NHSE NHS England 196. NHSU NHS University 197. NICE National Institute for Clinical Excellence 198. NICU Neonatal Intensive Care Unit 199. NMC Nursing and Midwifery Council 200. NRPSI National Register of Public Service Interpreters 201. NSL Non Urgent Patient Transport Provider 202. NTDA NHS Trust Development Authority 203. OBD Occupied Bed Days 204. OD Organisational Development 205. OFSTED Officer for Standards in Education, Children’s Services & Skills 206. OOH Out of Hours, also Out of Hospital 207. OP (D) Outpatients (Department) 208. OT Occupational Therapist 209. PA Programmed Activities 210. PAED Paediatrics 211. PALS Patient Advice and Liaison Service 212. PASS Professional Advice and Support Service 213. PAU Paediatric Assessment Unit 214. PBC Practice Based Commissioning 215. PBR Payment By Results 216. PC Planned Care 217. PCR Patient Charge Revenue 218. PCT Primary Care Trust 219. PCTDS PCT Dental Service 220. PEAT Patient Environment Action Team (now known as Place) 221. PEC Professional Executive Committee 222. PHSO Public Health Service Ombudsman 223. PID Project Initiation Document 224. PII Period of Increased Incidence 225. PiP Partners in Paediatrics 226. PIS Prescribing Incentive Scheme 227. PLCV Procedures of Limited Clinical Value 228. PLT Protected Learning Time 229. PM Practice Manager 230. PMO Programme Management Office 231. PMS Personal Medical Services 232. POPP Partnerships for Older People Projects 233. PPG Patient Participation Group 234. PPI Patient and Public Involvement 235. PPI (prescribing) Proton Pump Inhibitors 236. PPV Post Payment Verification 237. PQQ Pre Qualifying Questionnaire 238. PRF Patient Report Form Item: 26 Enc: 20 239. PRISM Personnel Resource Information System for Management 240. PROMs Patient Related Outcome Measures 241. PT Physical Therapist 242. PTL Patient Target List 243. PU Pressure Ulcer 244. PWSI Pharmacist with Special Interest 245. QIA Quality Impact Assessment 246. QIF Quality Improvement Framework 247. QIL Quality Improvement Lead 248. QIP Quality Improvement Programme 249. QIPP Quality, innovation, productivity and prevention. 250. QOF Quality and Outcomes Framework 251. QSG Quality Surveillance Group 252. QSISM Quality and Safeguarding Information Sharing Group 253. RAG Red Amber Green 254. RAP Remedial Action Plan 255. RCA Root Cause Analysis 256. RIA Risk Impact Assessment 257. RIO Electronic Care System 258. RRL Revenue Resource Limit 259. RSUH Royal Stoke University Hospital 260. RTT Referral to Treatment 261. RWT Royal Wolverhampton Hospital Trust 262. SALT Speech & Language Therapist 263. SARC Sexual Assaults Referrals Centre 264. SAS Stafford and Surrounds 265. SCBU Special Care Baby Unit 266. SCC Staffordshire County Council 267. SCIO Staffordshire Consortium of Infrastructure Organisations 268. SCR Strategic Change Reserve 269. SCWP Social Care Workforce Planning 270. SDB Service Delivery Board 271. SDIP Service Delivery Improvement Plan 272. SI Serious Incident 273. SIB Service Improvement Board 274. SIC Statement of Internal Control 275. SIRO Senior Information Risk Officer 276. SLAM Service Level Agreement Model 277. SPA Supporting Programmed Activities 278. SPEC Strategic Public Engagement Committee 279. SSHLF South Staffordshire Health Libraries Federation 280. SSOTP Staffordshire & Stoke on Trent Partnership Trust 281. SSPAU Short Stay Paediatric Assessment Unit 282. SSSFT South Staffordshire & Shropshire Foundation Trust 283. SSSHFT South Staffs & Shropshire Healthcare Foundation Trust 284. SUI Serious Untoward Incident(now known as SI’s) 285. SUS Secondary User Services 286. TDA Trust Development Authority 287. TOR Terms of Reference 288. TSA Trust Special Administrator 289. TV Team Tissue Viability Team 290. UCC Urgent Care Centre 291. UDA Units of Dental Activity 292. UHB University Hospital Birmingham 293. UHNM University Hospitals of North Midlands NHS Trust 294. UHNS University Hospital North Staffordshire 295. UOA Units of Orthodontic Activity 296. VAT Value Added Tax 297. VFM Value for Money 298. VO Variation Order Item: 26 Enc: 20 299. VT Vocational Trainee 300. WCC World Class Commissioning 301. WHT Walsall Hospitals Trust 302. WIC Walk in Centre 303. WMAS West Midlands Ambulance Service 304. WMQRS West Midlands Quality Review Service 305. WMSCG West Midlands Strategic Commissioning Group 306. WRES Workforce Race Equality Standard 307. WTE Whole Time Equivalent 308. WUCTAS Wolverhampton Urgent Care Triage Access Service 309. YTD Year to Date