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June 2021 Statistics

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June 2021 Statistics June 2021 Statistics Question Type SMS 470 Chat 4,720 FAQ Views 202 Email 1,555 Total 6,947 Total Transactions by Entry Point (Top 45) Statewide Ask a Librarian St Johns County Public Library System Hillsborough County Public Library Cooperative Lee County Library System University of Florida University of South Florida Valencia College Academic Florida Atlantic University Polk State College Nova Southeastern University Seminole County Library System St. Petersburg Library System Manatee County Public Library System State College of Florida Palm Beach State College St Petersburg College Miami Dade College University of Central Florida Osceola Library System Broward County Library Indian River State College Eastern Florida State College Pasco County Library System Florida A&M University Hillsborough Community College USF eResources Palm Beach County Library System Monroe County Public Library Pasco-Hernando State College Florida SouthWestern State College AAL Helpdesk TBLC Santa Fe College Florida State University Delray Beach Public Library Jacksonville Public Library State Library of Florida Collier County Public Library College of Central Florida Tallahassee Community College AAL Training Southeastern University Volusia County Public Library Palm Beach Atlantic University 0 200 400 600 800 1000 1200 1400 CHAT EMAIL SMS What’s the Breakdown of Questions by Source? CHAT EMAIL SMS FAQ 3% 7% 22% 68% What Devices are Patrons Using to Ask Questions? iPad Chrome OS Android iPhone Macintosh Windows 2% 4% 6% 9% 53% 26% SMS Total SMS by Library Hillsborough County Public Library Cooperative Lee County Library System Seminole County Library System Valencia College Palm Beach State College Manatee County Public Library System State-Wide AskALibrarian Queue St Johns County Public Library System Broward County Library Pasco County Library System Polk State College Palm Beach County Library System University of South Florida University of Florida Jacksonville Public Library University of Central Florida Miami Dade College Florida Atlantic University St Petersburg College Volusia County Public Library Pasco-Hernando State College Lake County Library System Eastern Florida State College TCC Monroe Co. Public Library--Florida Keys Heartland Library Cooperative Florida State University TBLC State College of Florida St. Petersburg Library System LeRoy Collins Leon County Public Library Lake Sumter State College Indian River State College Citrus County Library System Southeastern University Santa Fe College Miami Dade Public Library Maitland Public Library Florida A&M University College of Central Florida 0 20 40 60 80 100 120 140 Chat What Percent of Chats Were Answered/Missed? Answered Missed 12% 88% Which Departments Answered Chats (by type)? Statewide Academic Local 25% 7% 68% Which Department Answered Chats (by local library)? Statewide Ask a Librarian University of Florida Lee County Library System Academic University of South Florida Valencia College Tampa - Hillsborough Public Library Florida Atlantic University Polk State College Nova Southeastern University St. Petersburg Library System State College of Florida St Petersburg College Osceola Library System Seminole County Library System Miami Dade College Indian River State College Palm Beach State College Eastern Florida State College St Johns County Public Library System University of Central Florida Florida A&M University Hillsborough Community College Pasco-Hernando State College Palm Beach County Library System Florida SouthWestern State College Monroe County Public Library Santa Fe College AAL Training Delray Beach Public Library College of Central Florida Tallahassee Community College Southeastern University Pasco County Library System Palm Beach Atlantic University Broward County Library Maitland Public Library South Florida State College LeRoy Collins Leon County Public Library Manatee County Public Library System Florida State University Hodges University Hernando County Public Library Collier County Public Library 0 200 400 600 800 1000 1200 Which Widgets Brought in the Most Chats (Top 25)? University of Florida Slide Hillsborough County Public Library Cooperative local page Lee County Library System -AAL-Slide-Out-Chat Florida Atlantic University - Slideout USF Libraries AaL Widget St. Petersburg Library Local Chat Polk State College Slideout (copy) Valencia College Catalog Slide-out SCF slide-out Valencia College local page 2 Nova Southeastern Slideout Lee County Library System AAL-In-Page-Chat University of South Florida local page Seminole County local page Palm Beach State College local page Osceola Library pop-out widget Statewide askalibrarian.org (on main page) Florida SouthWestern State College AaL widget Florida Atlantic University local page St Petersburg College Research Portal Slide Collier County Slide-out Nova Southeastern University Widget 1 Broward County Local Page University of Central Florida local page Miami Dade College AaL widget 0 50 100 150 200 250 300 350 400 450 Email Total Emails by Library (Top 46) St Johns County Public Library System Hillsborough County Public Library Cooperative Manatee County Public Library System State-Wide AskALibrarian Queue University of South Florida Broward County Library Seminole County Library System Polk State College USF eResources Pasco County Library System Palm Beach State College Florida Atlantic University University of Central Florida Valencia College St. Petersburg Library System AAL Helpdesk St Petersburg College TBLC State Library of Florida Florida State University Collier County Public Library University of Florida Miami Dade College Hillsborough Community College Florida SouthWestern State College Shimberg Health Sciences Library Nova Southeastern University Monroe Co. Public Library--Florida Keys Delray Beach Public Library Volusia County Public Library Florida A&M University Palm Beach Atlantic University Lee County Library System Lake County Library System Jacksonville Public Library College of Central Florida Southeastern University Heartland Library Cooperative Citrus County Library System Palm Beach County Library System Mulberry Public Library Hodges University TCC Hernando County Public Library Florida Memorial University Bay County Public Library/Northwest Regional 0 100 200 300 400 500 600 Top 25 FAQ Search Terms (Queries) library 8 company 2 help 7 possible 2 need 5 studios 2 doi 4 pageants 2 trying 4 there 2 yale 4 beauty 2 card 4 following 2 log 3 child 2 article 3 money 2 find 3 positive 2 account 3 dancing 2 &amp 3 apply 2 reference 2 .
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