DOCSLIB.ORG

Evaluating the Potential of Mobile Technology in Tourism Destination Marketing

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text

Load more

Evaluating the Potential of Mobile Technology in Tourism Destination Marketing By Mohamed Ali Yousef Moustafa, BSc., MSc. Thesis submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy 2011 Supervised by Dr. Jason Williams, Richard Adlam and Professor Eleri Jones Cardiff School of Management, Western Avenue, Cardiff, UK, CF5 2YB Declaration DECLARATION I declare that this work has not previously been accepted in substance for any degree and is not being concurrently submitted for any other degree. I further declare that this thesis is the result of my own independent work and investigation, except where otherwise stated (a bibliography is appended). Finally, I hereby give consent for my thesis, if accepted, to be available for photocopying and for inter-library loan, and for the title and abstract to be made available to outside organizations. Mohamed Ali Yousef Moustafa (candidate) ------------------------------------------------ Dr. Jason Williams (Director of Studies) ------------------------------------------------- Mr. Richard Adlam (Supervisor) -------------------------------------------------- Prof. Eleri Jones (Supervisor) --------------------------------------------------- i Dedication DEDICATION The work is dedicated to my honourable mother and father, my dear wife Mona and my lovely daughter Haneen ii Acknowledgment ACKNOWLEDGMENTS I would like primarily to praise and thank ALLAH, the most Gracious and the most Merciful, who gave me the ability to complete this work. This thesis would not have been possible without the help and support of the kind people around me. I would like to extend my thanks to all individuals who stood by me throughout the years of my study, but I wish to particularly mention a number of people who have had a profound impact on my work. I would like to express my deepest gratitude and sincere thanks to my director of studies Dr. Jason Williams for his support, assistance and professional guidance continuing throughout this journey; my supervisor Richard Adlam for his dedication, intellectual advice and efforts. Their understanding, motivation and personal guidance have been really inspirational. Above all, I am heartily thankful to my supervisor, Prof. Eleri Jones, whose encouragement, guidance and support from start to end enabled me to develop my research skills and understanding of the subject. Her wealth of knowledge, sincere advice and friendship with her students made this research fruitful as well as enjoyable. I would like to present my sincere thanks and appreciation to all experts who participated in this research for their time and their input. Indeed, I would like also to thank all staff members and colleagues of the Cardiff School of Management for their cooperation, best wishes and pleasant interaction since the first day of this journey. They made it worthwhile. Last but by no means least, my special thanks goes to my country Egypt for sponsoring me during the study of this PhD here in the UK. Also, I owe my deepest gratitude to my parents, my dear wife Mona, and my daughter Haneen and my brothers and sisters for their unconditional support and patience from the beginning to the end of my study. iii Abstract ABSTRACT Tourism destinations face various challenges in the implementation of m- technologies and although mobile applications are used by some destinations, many are in their early stages of development. Few destinations have yet managed to develop credible mobile services. In particular, small and medium- sized enterprises (SMEs), which are the backbone of the tourism industry, have struggled to embrace new technologies, e.g. e-commerce applications, which has prevented them from benefiting from new technologies. It is unclear which business model will emerge to make mobile services viable. This study aims to explore the way that tourism destinations deal with these issues and will develop a mobile information model integrated with a mobile destination coding system to help tourism stakeholders optimise their exploitation of m- technologies. This research comprised two phases. Phase one aimed to explore organizations that had implemented m-technologies. It employed a case study methodology utilising a variety of methods (semi-structured interviews, observation and document analysis). Phase two aimed to design a destination mobile information coding system. To achieve this paper prototyping interviews with m-technology and tourism experts were used. Phase one involved two case studies: Innsbruck as a case study for a tourism destination that had already implemented many m-technology applications for visitors; Cardiff Bus and Traveline as organizations that had implemented m- technologies. Cross-case analysis informed the development of a model for tourism destination stakeholders, particularly SMEs, to encourage better m- technology practices in tourism destination marketing. It concludes with a model for mobile information provision for tourism destination. The major contribution of this research is Tourism Mobile Information Coding System (TMICS) - a mobile coding information system which aims to provide tourists with destination information through their mobile phones. It is anticipated that the new system will enhance tourism destination stakeholders marketing efforts. iv Contents CONTENTS Declaration i Dedication ii Acknowledgments iii Abstract iv Contents v List of Tables ix List of Figures x List of Abbreviations xii Chapter One: Introduction 1.1 Introduction 3 1.2 Background 3 1.3 Research Problem 7 1.4 Research Questions 8 1.5 Research Aim and Objectives 8 1.6 The Structure of the Thesis 9 Chapter Two: Literature Review 2.1 Introduction 17 2.2 Information and Communication Technology (ICT) 17 2.2.1 E-Commerce 19 2.2.2 Mobile Commerce 23 2.2.3 Mobile and Wireless Technologies 25 2.3 Tourism Destinations and ICT 31 2.3.2 Destination Management 34 2.4 The Role of ICT Applications in Tourism 45 2.4.1 Destination Management Systems (DMSs) 47 2.4.2 Mobile Technologies in the Tourism Industry: A new 56 phenomenon 2.5 A Unified Conceptual Model for Mobile Technology in Tourism 60 Marketing Destination Chapter Three: Research Approach 3.1 Introduction 67 3.2 Research Design: Qualitative versus Quantitative 67 3.3 Theoretical Approach 69 3.3.1 Thesis Epistemology – Constructionism 70 3.3.2 Theoretical Perspective – Interpretivism 71 3.4 Practical Approach 72 3.4.1 Research methodology - Case study 73 3.4.2 Research methods and techniques 75 3.5 Sampling 86 3.5.1 Sampling for Phase One 87 3.5.2 Sampling for Phase Two 89 v Contents 3.6 Data Analysis 91 3.7 Validity and Reliability 93 3.7.1 Validity 93 3.7.2 Reliability 94 3.8 Generalisability 95 3.9 Summary 97 Chapter Four: Case Studies of Mobile Technology Implementation: Mobile Innsbruck and Cardiff Bus 4.1 Introduction 100 4.2 Mobile Innsbruck 100 4.2.1 The Vision of Mobile Technology from a Destination 101 Prospective 4.2.2 Destination Stakeholders and the Development of Mobile 102 Services 4.2.3 Innsbruck Mobile 104 4.3 A Brief History of Cardiff Bus 107 4.4 Cardiff Bus and ICT 108 4.4.1 Cardiff Bus‟ Real-Time Information System 109 4.4.2 Cardiff Bus SMS Service 111 4.5 Traveline‟ s Integrated Transport Information System 112 4.5.1 Telephone Service 113 4.5.2 Internet Service 114 4.5.3 Traveline SMS Service 118 4.5.4 NEXT BUSES: WAP Mobile Application 125 4.5.5 Issues Affecting the Traveline Integrated Transport Information 128 System 4.6 Cross-case Analysis and Discussion 134 4.6.1 Tourism Destinations and the Adoption of Mobile Technology 134 4.6.2 Lessons from the Case Studies for the Implementation of 137 Mobile Information Applications 4.6.3 Electronic and Mobile information Applications Barriers 141 4.6.4 Revised Model 147 4.7 Summary 151 Chapter Five: Foundation of Tourism Mobile Information Coding System (TMICS) 5.1 Introduction 155 5.2 Tourism Products 155 5.2.1 Classification of Tourism Services 156 5.3 Examples of Classification of Tourism Services through Electronic 159 Means 5.3.1 Expedia.co.uk 160 5.3.2 Lastminute.com 162 5.3.3 VisitBritain Mobile Guide Application 164 5.4 Coding System 174 5.4.1 Definition of Coding 175 5.4.2 Classification of Coding Systems 176 vi Contents 5.5 Examples of Coding Systems 177 5.5.1 Car Number Plates 177 5.5.2 Cardiff Bus Coding System 180 5.5.3 International Air Transport Association (IATA) Airport Codes 181 5.6 Initial Tourism Mobile Information Coding System (TMICS) 183 5.6.1 Classifications of Tourism Mobile Information Services. 183 5.6.2 Tourism Mobile Information Services Coding System 185 5.7 Summary 189 Chapter Six: Evaluating TMICS using a Paper Prototype 6.1 Introduction 192 6.2 Paper Prototyping Methods 192 6.2.1 Creating Paper Prototypes 193 6.2.2 Implementing paper prototypes 195 6.3 TMICS Paper-Prototyping method 195 6.3.1 Proposed TMICS (early stage) 196 6.3.2 User Profiles 197 6.3.3 Prototype Creation 197 6.3.4 Presenting Paper-Prototype 199 6.3.5 Paper-Prototype Refining (piloting) 205 6.4 Summary 208 Chapter Seven: TMICS Usability Test Issues 7.1 Introduction 211 7.2 User Knowledge When Using Mobile Information Search 211 Applications 7.2.1 Tourism Services Classification (Places to visit) 212 7.2.2 Historical Process of Information Gathering 213 7.2.3 Role of Mobile Applications as Tool to Obtain Information 215 7.3 Process of Use 219 7.3.1 Physical Actions 219 7.3.2 Poster Issues 222 7.3.3 Codes Issues 229 7.4 Content and Classification of Information 232 7.4.1 Content Issue 232 7.4.2 Classification Issues 237
Recommended publications
  • Thirteenth Session, Commencing at 2.30 Pm

    Thirteenth Session, Commencing at 2.30 Pm

    Thirteenth Session, Commencing at 2.30 pm WORLD BANKNOTES part 3353* 3355* Dominican Republic, Banco Central de la Republica Dominican Republic, Banco Central de la Republica Dominica, specimen five pesos oro, 1993, 000000, Dominica, specimen set of fi ve, includes fi fty, one hundred, ESPECIMEN/MUESTRA SIN VALOR diagonally in black five hundred, one thousand and two thousand pesos on fronts and backs, individually numbered 111, 112, 238 dominicanos, 2012, GE 000000, ZQ 000000, KV 000000, and 299 in black bottom left margins on fronts (P.143s). FE 000000 and CR 000000, ESPECIMEN/MUESTRA SIN Uncirculated, the fi rst illustrated. (4) VALOR diagonally in black on fronts and backs, double $100 punch hole cancellation at bottom left, each numbered 0799 in red bottom left margin on front (P.183cs, 184cs, 186cs, 3354 187cs, 188s). Uncirculated. (5) Dominican Republic, Banco Central de la Republica $180 Dominicana, two hundred pesos oro, 2007, prefi xes AA (2) and CA (3) (P.178). Uncirculated. (5) 3356 $80 East Caribbean States, Eastern Carribean Central Bank, fi ve dollars (1994), St Kitts, C527206/9K four consecutive (P.31k) (4); St Lucia, H986011/4L four consecutive (P.31l) (4); Montserrat, A258351/4M four consecutive (P.31m) (4); Anguilla, A235615/8U four consecutive (P.31u) (4); also (2000), Montserrat, A707460/3M four consecutive (P.37m) (4). Uncirculated. (20) $500 3357 Egypt, Central Bank of Egypt, fi fty pounds, 2001 (P.66a) four consecutive notes. Uncirculated. (4) $50 3358* Falkland Islands, The Government of the Falkland Islands, George V, fi ve pounds uniface printer's proof on card, 1st February 1921, with printer's notations at right (cfP.3).
  • Introduction to the Pack

    Introduction to the Pack

    INTRODUCTION TO THE PACK Wales Millennium Centre will be a landmark centre for the performing arts staging musicals, opera, ballet and dance. International festivals, workshops, tours and visiting art exhibitions will take place against the background of a mixed retail setting. When the Centre opens in 2004 on Cardiff Bay waterfront it will stand alongside the most culturally outstanding arts venues in Europe. The building makes a strong cultural statement for Wales and demonstrates the nation’s new-found confidence as a player in Europe and on a world stage. The design concepts are inspired by the landscape and industrial heritage of Wales – the layered strata of sea cliffs – the multi-coloured slate of North Wales - the texture and colour of steel, and the simple beauty of Welsh hardwoods. Wales Millennium Centre will be a landmark building and will become a national icon. Aim of education pack To utilise the exciting opportunity of the construction of the Wales Millennium Centre to develop resources to enhance educational provision in Wales and ensure that all our young people, their teachers and parents are aware of the arrival of this unique international arts centre in Cardiff Bay. Concept A “think tank” was organised in November 2001, involving teachers and education advisers from all over Wales with the architects and WMC personnel responsible for the construction of the Centre. The group agreed on two guiding principles: • The product should consist of a box of exciting resources, supported by suggested activities for teachers to use with a wide range of pupils. The suggestions would be provided to stimulate further activity and not meant to be in any way prescriptive.
  • Major Trauma & Vascular Hybrid Theatres, University Hospital of Wales

    Major Trauma & Vascular Hybrid Theatres, University Hospital of Wales

    Major Trauma & Vascular Hybrid Theatres, University Hospital of Wales Transport Statement Cardiff & Vale University Health Board June 2020 Notice This document and its contents have been prepared and are intended solely as information for Cardiff & Vale University Health Board and use in relation to Major Trauma & Vascular Hybrid Theatres at University Hospital of Wales. Atkins Limited assumes no responsibility to any other party in respect of or arising out of or in connection with this document and/or its contents. This document has 46 pages including the cover. Document history Document title: Transport Statement Document reference: Draft for Issue Revision Purpose description Originated Checked Reviewed Authorised Date Rev 1.0 Draft for Issue BH GM BH GM June 2020 Client signoff Client Cardiff & Vale University Health Board Project Major Trauma & Vascular Hybrid Theatres, University Hospital of Wales Job number 5187638 Draft for Issue | 1.0 | June 2020 Atkins | MTVH TS_Draft for Issue Page 2 of 46 Contents Chapter Page Major Trauma & Vascular Hybrid Theatres, University Hospital of Wales 5 1. Introduction 6 1.1. Overview 6 1.2. Project Background 6 1.3. TS Context 7 1.4. Report Structure 7 2. Planning Policy Context 8 2.1. Introduction 8 2.2. National Policy 8 2.3. Regional Policy 16 2.4. Local Policy 16 2.5. Policy Summary 18 3. Existing Transport Evaluation 19 3.1. Introduction 19 3.2. Existing Site 19 3.3. Proposed Development Location 24 3.4. Local Highway Network 27 3.5. Active Travel 29 3.6. Public Transport Provision 31 3.7. Personal Injury Collision Review 32 4.
  • Project Newsletter Vol.1 No.2 Nov 1983

    Project Newsletter Vol.1 No.2 Nov 1983

    The ROATH LOCAL HISTORY SOCIETY was formed in November 1978. Its objects include collecting, interpreting and disseminating information about the old ecclesiastical parish of Roath, which covered an area which includes not only the present district of Roath but also Splott, Pengam, Tremorfa, Adamsdown, Pen-y-lan and parts of Cathays and Cyncoed. Meetings are held every Thursday during school term at 7.15 p.m. at Albany Road Junior School, Albany Road, Cardiff. The Society works in association with the Exra-mural Department of the University College, Cardiff who organise an annual series of lectures (Fee:£8.50) during the Autumn term at Albany Road School also on Thursday evenings. Students enrolling for the course of ten Extra-mural lectures may join the Society at a reduced fee of £3. for the period 1 January to 30 September 1984. The ordinary membership subscription for the whole year (1 October to 30 September 1984) is £5. Members receive free "Project Newsletters" containing results of research as well as snippets of interest to all who wish to find out more about the history of Roath. They have an opportunity to assist in group projects under expert guidance and to join in guided tours to Places of local historic interest. Chairman: Alec Keir, 6 Melrose Avenue, Pen-y-lan,Cardiff. Tel.482265 Secretary: Jeff Childs, 30 Birithdir Street,Cathays, Cardiff. Tel.40038 Treasurer: Gerry Penfold, 28 Blenheim Close, Highlight Park, Barry, S Glam Tel: (091) 742340 ABBREVIATIONS The following abbreviations may be used in the Project Newsletters Admon. Letters of Administration Arch.Camb.
  • Cardiff Bay 1 Cardiff Bay

    Cardiff Bay 1 Cardiff Bay

    Cardiff Bay 1 Cardiff Bay Cardiff Bay Welsh: Bae Caerdydd The Bay or Tiger Bay Cardiff Bay Cardiff Bay shown within Wales Country Wales Sovereign state United Kingdom Post town CARDIFF Postcode district CF10 Dialling code 029 EU Parliament Wales Welsh Assembly Cardiff South & Penarth Website http:/ / www. cardiffharbour. com/ Cardiff Harbour Authority List of places: UK • Wales • Cardiff Bay (Welsh: Bae Caerdydd) is the area created by the Cardiff Barrage in South Cardiff, the capital of Wales. The regeneration of Cardiff Bay is now widely regarded as one of the most successful regeneration projects in the United Kingdom.[1] The Bay is supplied by two rivers (Taff and Ely) to form a 500-acre (2.0 km2) freshwater lake round the former dockland area south of the city centre. The Bay was formerly tidal, with access to the sea limited to a couple of hours each side of high water but now provides 24 hour access through three locks[2] . History Cardiff Bay played a major part in Cardiff’s development by being the means of exporting coal from the South Wales Valleys to the rest of the world, helping to power the industrial age. The coal mining industry helped fund the building of Cardiff into the Capital city of Wales and helped the Third Marquis of Bute, who owned the docks, become the richest man in the world at the time. As Cardiff exports grew, so did its population; dockworkers and sailors from across the world settled in neighbourhoods close to the docks, known as Tiger Bay, and communities from up to 45 different nationalities, including Norwegian, Somali, Yemeni, Spanish, Italian, Caribbean and Irish helped create the unique multicultural character of the area.
  • Prospectus Cardiff.Ac.Uk

    Prospectus Cardiff.Ac.Uk

    2022 Cardiff University Undergraduate Prospectus cardiff.ac.uk 1 Welcome from a leading university . We are proud to be Wales’ only Croeso Russell (Croy-so - Welcome) Group University “Cardiff has a good reputation. I remember An international being amazed by the university, with facilities here and students from excited by the amount of choice you are more than given when it came to 120 countries selecting modules.” Phoebe, Biomedical Sciences, 2020 Driven by creativity and curiosity, Top 5 we strive to fulfil UK University our social, cultural and economic for research obligations to quality Cardiff, Wales Source: Research Excellence Framework, and the world. see page 18 2 Welcome Hello! I’m pleased to introduce you to Cardiff University. Choosing the right university is a major decision and it’s important that you choose the one that is right for you. Our prospectus describes what it is like to be an undergraduate at Cardiff University in the words of the people who know it best - our students, past and present, and staff. However, a prospectus can only go so far, and the best way to gain an insight into life at Cardiff University is to visit us and experience it for yourself. Whatever your choice, we wish you every success with your studies. Professor Colin Riordan 97% President and Vice-Chancellor of our graduates were in employment and/or further Contents study, due to start a new job or course, or doing Reasons to love Cardiff 4 Students from around the world 36 other activities such as A capital city 8 travelling, 15 months after Location – campus maps 38 A leading university 12 the end of their course.* Degree programmes Building a successful Source: Higher Education Statistics Agency, by Academic School 40 latest Graduate Outcomes Survey 2017/18, university 16 published by HESA in June 2020.
  • Venue Id Venue Name Address 1 City Postcode Venue Type

    Venue Id Venue Name Address 1 City Postcode Venue Type

    Venue_id Venue_name Address_1 City Postcode Venue_type 2012292 Plough 1 Lewis Street Aberaman CF44 6PY Retail - Pub 2011877 Conway Inn 52 Cardiff Street Aberdare CF44 7DG Retail - Pub 2006783 McDonald's - 902 Aberdare Gadlys Link Road ABERDARE CF44 7NT Retail - Fast Food 2009437 Rhoswenallt Inn Werfa Aberdare CF44 0YP Retail - Pub 2011896 Wetherspoons 6 High Street Aberdare CF44 7AA Retail - Pub 2009691 Archibald Simpson 5 Castle Street Aberdeen AB11 5BQ Retail - Pub 2003453 BAA - Aberdeen Aberdeen Airport Aberdeen AB21 7DU Transport - Small Airport 2009128 Britannia Hotel Malcolm Road Aberdeen AB21 9LN Retail - Pub 2014519 First Scot Rail - Aberdeen Guild St Aberdeen AB11 6LX Transport - Local rail station 2009345 Grays Inn Greenfern Road Aberdeen AB16 5PY Retail - Pub 2011456 Liquid Bridge Place Aberdeen AB11 6HZ Retail - Pub 2012139 Lloyds No.1 (Justice Mill) Justice Mill Aberdeen AB11 6DA Retail - Pub 2007205 McDonald's - 1341 Asda Aberdeen Garthdee Road Aberdeen AB10 7BA Retail - Fast Food 2006333 McDonald's - 398 Aberdeen 1 117 Union Street ABERDEEN AB11 6BH Retail - Fast Food 2006524 McDonald's - 618 Bucksburn Inverurie Road ABERDEEN AB21 9LZ Retail - Fast Food 2006561 McDonald's - 663 Bridge Of Don Broadfold Road ABERDEEN AB23 8EE Retail - Fast Food 2010111 Menzies Farburn Terrace Aberdeen AB21 7DW Retail - Pub 2007684 Triplekirks Schoolhill Aberdeen AB12 4RR Retail - Pub 2002538 Swallow Thainstone House Hotel Inverurie Aberdeenshire AB51 5NT Hotels - 4/5 Star Hotel with full coverage 2002546 Swallow Waterside Hotel Fraserburgh
  • List of Business 6Th November 2019

    List of Business 6Th November 2019

    ORDERS APPROVED AND BUSINESS TRANSACTED AT THE PRIVY COUNCIL HELD BY THE QUEEN AT BUCKINGHAM PALACE ON 6TH NOVEMBER 2019 COUNSELLORS PRESENT The Rt Hon Jacob Rees-Mogg (Lord President) The Rt Hon Robert Buckland QC The Rt Hon Alister Jack The Rt Hon Alok Sharma Privy The Rt Hon The Lord Ashton of Hyde, the Rt Hon Conor Burns, Counsellors the Rt Hon Zac Goldsmith, the Rt Hon Alec Shelbrooke, the Rt Hon Christopher Skidmore and the Rt Hon Rishi Sunak were sworn as Members of Her Majesty’s Most Honourable Privy Council. Order appointing Jesse Norman a Member of Her Majesty’s Most Honourable Privy Council. Proclamations Proclamation declaring the calling of a new Parliament on the 17th of December 2019 and an Order directing the Lord Chancellor to cause the Great Seal to be affixed to the Proclamation. Six Proclamations:— 1. determining the specifications and designs for a new series of seven thousand pound, two thousand pound, one thousand pound and five hundred pound gold coins; and a new series of one thousand pound, five hundred pound and ten pound silver coins; 2. determining the specifications and designs for a new series of one thousand pound, five hundred pound, one hundred pound and twenty-five pound gold coins; a new series of five hundred pound, ten pound, five pound and two pound standard silver coins; a new series of ten pound silver piedfort coins; a new series of one hundred pound platinum coins; and a new series of five pound cupro-nickel coins; 3. determining the specifications and designs for a new series of five hundred pound, two hundred pound, one hundred pound, fifty pound, twenty-five pound, ten pound, one pound and fifty pence gold coins; a new series of five hundred pound, ten pound, two pound, one pound, fifty pence, twenty pence, ten pence and five pence silver coins; and a new series of twenty-five pound platinum coins; 4.
  • Conference Market Demand Study Plymouth 2020

    Conference Market Demand Study Plymouth 2020

    Bridget Baker Consulting CONFERENCE MARKET DEMAND STUDY PLYMOUTH JUNE 2020 1 Bridget Baker Consulting Ltd Plymouth City Council – Conference Demand Study Bridget Baker Consulting Ltd 30 Southdown Avenue Brighton BN1 6EG Phone +44(0) 1273 560655 Mobile +44 (0)7941 461 180 [email protected] Table of Contents 1. Introduction 3 2. Executive Summary 4 3. Supply & Pricing of Conference and Events Facilities in and around Plymouth 8 4. Conference & Events Demand in Plymouth 11 5. Regionally Competitive Destination in the UK now and in the Future 24 6. Overview of the Demand Trends in the Conference & Events Market in the UK & South West of England 27 Appendices A – Plymouth Organisations contacted & Conference Plymouth members B – Events Bookers Interviewed in Telephone Research C – Local Conference Venue Survey D - Recent/Booked Large Events at Venues in the South West www.bridgebaker.co.uk 2 Plymouth City Council – Conference Demand Study 1.0 Introduction 1.1 Background Plymouth City Council (PCC) are keen to understand the current situation regarding the conference and events market in Plymouth. The study is also be used to identify opportunities and strategies to support ‘MICE’ activity and subsequent economic growth in the city. A summary of the key aims are: • An overview of the current volume and value of ‘MICE’ (Meetings, Incentive, Conference and Events) activity within the city; • Identification of gaps in provision within the city and its immediate environment; • An overview of the current national and international ‘MICE’ sector; • Identification of key market opportunities both short and longer term. This report responds to your brief.
  • Travel and Tourism Advanced Subsidiary Unit 1: the Travel and Tourism Industry

    Travel and Tourism Advanced Subsidiary Unit 1: the Travel and Tourism Industry

    Write your name here Surname Other names Pearson Centre Number Candidate Number Edexcel GCE Travel and Tourism Advanced Subsidiary Unit 1: The Travel and Tourism Industry Monday 21 May 2018 – Morning Paper Reference Time: 1 hour 30 minutes 6987/01 You do not need any other materials. Total Marks Instructions • Use black ink or ball-point pen. • Fill in the boxes at the top of this page with your name, centre number and candidate number. • Answer all questions. • Answer the questions in the spaces provided – there may be more space than you need. Information • The total mark for this paper is 90. • The marks for each question are shown in brackets – use this as a guide as to how much time to spend on each question. • Questions labelled with an asterisk (*) are ones where the quality of your written communication will be assessed – you should take particular care on these questions with your spelling, punctuation and grammar, as well as the clarity of expression. • You may use a calculator. Advice • Read each question carefully before you start to answer it. • Try to answer every question. • Check your answers if you have time at the end. Turn over P58361A ©2018 Pearson Education Ltd. *P58361A0116* 1/1/1/1 Answer ALL questions. Write your answers in the spaces provided. There are many different types of tourism. 1 (a) Define each of the following types of tourism, using an example to support your answer. (i) Outgoing (2) ...................................................................................................................................................................................................................................................................................
  • WELSH GOVERNMENT - BERNARD GALTON, DIRECTOR GENERAL, PEOPLE, PLACES & CORPORATE SERVICES Business Expenses: April – June 2011

    WELSH GOVERNMENT - BERNARD GALTON, DIRECTOR GENERAL, PEOPLE, PLACES & CORPORATE SERVICES Business Expenses: April – June 2011

    WELSH GOVERNMENT - BERNARD GALTON, DIRECTOR GENERAL, PEOPLE, PLACES & CORPORATE SERVICES Business Expenses: April – June 2011 DATES DESTINATION PURPOSE TRAVEL OTHER (Including Total Cost Hospitality Given) £ Air Rail Taxi / Hire Car/Own Accommodation / car Meals 11/5/11- London Attend various meetings £126.00 £319.98 £445.98 13/5/11 at Cabinet Office 24/5/11- London Attend various meetings £63.00 £169.00 £232.00 25/5/11 26/5/11 London Attend HR Management £114.10 £114.10 Team at Cabinet Office 21/6/11 London Attend HR Management £164.50 £164.50 Team 27/6/11 Lampeter Open Summer School £81.00 £81.00 TOTAL £1,037.58 Hospitality DATE INVITEE/COMPANY EVENT/GIFT COST 24/5/11 Odgers Berndtson Annual HR Directors’ Dinner £40 TOTAL £40 WELSH GOVERNMENT – Clive Bates, Director General, Sustainable Futures Business Expenses: April – June 2011 DATES DESTINATION PURPOSE TRAVEL OTHER (Including Total Hospitality Given) Cost £ Air Rail Taxi / Car Accommodation / Meals 13.4.11 Gwesty Cymru Hotel, Overnight stay at hotel £104.45 £104.45 Aberystwyth for staff visit on 14 April 13- Travel from Home to Travel expenses in own £99.45 £99.45 14.4.11 Hotel Gwesty for car for visit to overnight stay, then Aberystwyth onto Aberystwyth offices and onto home address. 26.4.11 Return train travel from Visit with Newport £4.20 £4.20 Cardiff to Newport Unlimited 12.5.11 Train ticket between To attend Top 200 event £28.50 + £60.50 Cardiff and London £32.00 19.5.11 Train ticket Cardiff – To attend Climate £4.00 £4.00 Barry Docks return Change & Energy- Member Development & Training for Vale of Glamorgan Council 27.5.11 Return train travel to to attend CBI dinner £7.30 £7.30 Swansea on 7 June (speaking at event) 27.5.11 Return train travel to to attend Climate £66.00 + £88.00 for London Change Forum Private £22.00 travel Dinner on 8.6.11 27.6.11 Wolfscastle Country Intended Overnight stay £78.00 £78.00 Hotel, to attend CCW Annual Wolfscastle, meeting & Dinner, Haverfordwest however cancelled on Pembrokeshire.
  • Cardiff Meetings & Conferences Guide

    Cardiff Meetings & Conferences Guide

    CARDIFF MEETINGS & CONFERENCES GUIDE www.meetincardiff.com WELCOME TO CARDIFF CONTENTS AN ATTRACTIVE CITY, A GREAT VENUE 02 Welcome to Cardiff That’s Cardiff – a city on the move We’ll help you find the right venue and 04 Essential Cardiff and rapidly becoming one of the UK’s we’ll take the hassle out of booking 08 Cardiff - a Top Convention City top destinations for conventions, hotels – all free of charge. All you need Meet in Cardiff conferences, business meetings. The to do is call or email us and one of our 11 city’s success has been recognised by conference organisers will get things 14 Make Your Event Different the British Meetings and Events Industry moving for you. Meanwhile, this guide 16 The Cardiff Collection survey, which shows that Cardiff is will give you a flavour of what’s on offer now the seventh most popular UK in Cardiff, the capital of Wales. 18 Cardiff’s Capital Appeal conference destination. 20 Small, Regular or Large 22 Why Choose Cardiff? 31 Incentives Galore 32 #MCCR 38 Programme Ideas 40 Tourist Information Centre 41 Ideas & Suggestions 43 Cardiff’s A to Z & Cardiff’s Top 10 CF10 T H E S L E A CARDIFF S I S T E N 2018 N E T S 2019 I A S DD E L CAERDY S CARDIFF CAERDYDD | meetincardiff.com | #MeetinCardiff E 4 H ROAD T 4UW RAIL ESSENTIAL INFORMATION AIR CARDIFF – THE CAPITAL OF WALES Aberdeen Location: Currency: E N T S S I E A South East Wales British Pound Sterling L WELCOME! A90 E S CROESO! Population: Phone Code: H 18 348,500 Country code 44, T CR M90 Area code: 029 20 EDINBURGH DF D GLASGOW M8 C D Language: Time Zone: A Y A68 R D M74 A7 English and Welsh Greenwich Mean Time D R I E Newcastle F F • C A (GMT + 1 in summertime) CONTACT US A69 BELFAST Contact: Twinned with: Meet in Cardiff team M6 Nantes – France, Stuttgart – Germany, Xiamen – A1 China, Hordaland – Norway, Lugansk – Ukraine Address: Isle of Man M62 Meet in Cardiff M62 Distance from London: DUBLIN The Courtyard – CY6 LIVERPOOL Approximately 2 hours by road or train.