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$C:\Documents and Settings\Owner$ Repair Services and Remanufactured Products Quality Industrial Electronics (QIE) repairs a wide range of electronic equipment in addition to offering a huge assortment of remanufactured units. From the latest equipment in true simulation testing to very old, almost obsolete original manufacturer equipment — QIE stands ready to back our Service Through Response mandate. We buy, sell, exchange or repair a variety of electronic equipment through our Remanufactured & Repair Division. With more than $1.2 million in inventory and growing of “like new” remanufactured units, you can be assured there’s a good chance we have it in stock and can ship it out at a moment’s notice. For a current listing of remanufactured units currently in stock give us a call or visit our Web site at qie.com. On the rare occasion we don’t have a unit in stock, we initiate a rigorous search and find mission through our global network to source most any remanufactured unit you may need. From testing and repair of the very latest in electronic equipment to a All remanufactured products carry the industry leading QIE huge assortment of “like new” older model remanufactured units, the one year warranty (see page 3 for a full description of the QIE team stands ready to deliver. QIE warranty guarantee). Try our search and find locator ser- So whether it’s a repair, or a hard to find remanufactured unit, vice to find obsolete and hard to find products via e-mail at QIE is your one stop source to keep your operations up and run- [email protected], or give us a call at (800) 265-1999 or fax to ning at all times. (336) 665-9111. Authorized Service Center QIE is recognized as an Authorized Service Center for the following electronic manufacturers. While many manufacturers do not offer such programs, QIE is constantly working with those that do in an effort to add new manufacturer authorizations. For the latest additions to the list below, please check our Web site at qie.com or give us a call at (800) 265-1999. AC Tech Minarik Selema Baldor Polyspede Southcon Camco Sabina Tukuden Cleveland Machine Saftronics Uniplet Danfoss Seco/Warner Zener American KB Electronics Selti Zycron Magnetek Remanufactured Division The following is a partial listing of popular brands of surplus and used equipment available through our Remanufactured Division. Visit our Web site at qie.com or give us a call for the most up-to-date information or initiate a search for specific items via e-mail at [email protected] Allen Bradley Modicon Square D Cutler Hammer Omron Telemecanique GE PLC Direct Texas Instruments Matsushita Reliance Toshiba Mitsubishi Siemens Westinghouse Service Through Response our Guiding Focus Far too often today, service and responsive- ness seem to be something from a by gone era. From the very beginnings of operations, back in 1989, the guiding focus of QIE has been Service Through Response. After all, that’s what “quality” is all about, right? The company’s focus on quality has never wavered and will never change. From your first contact with a QIE customer service representative, to electronic repairs or pur- chase of remanufactured equipment and finally to the shipment and tracking of your With more than 9,000 sq. ft of warehouse space and the latest in testing and repair technologies, order — delivering “quality” and value are the QIE’s corporate headquarters in Greensboro, NC houses more than 25 employees to serve your guiding focus of everything we do. Known repair needs and supply of remanufactured electronic units. throughout the world for speed in response and quality in elec- Why is the focus on quality taken so seriously, you may ask? tronic repairs and remanufactured equipment, the QIE team stands Obviously, it’s a tremendous benefit for the customer of QIE, but ready to serve your needs. beyond that, it’s a mandate driven by QIE’s industry leading war- Previous to employment, every prospective QIE technician un- ranty program. By offering the most outstanding warranty in the dergoes a rigorous screening and testing process to ensure they industry, a one year warranty on the complete unit for all stan- meet the highest in professional standards and technical knowl- dard repairs and remanufactured units, QIE puts its own reputa- edge. The few applicants that measure up to the QIE standard tion and profitability on the line for the benefit of the customer. are supported on the job with the most advanced repair and test- And that’s not all . QIE even warranties each unit to be in ing technologies available. Because advancements in electronic working order when first placed into service up to 6 months past technologies move at an ever increasing speed in today’s world, the one year warranty. Therefore allowing the QIE customer to it’s imperative that personnel are kept abreast of the very latest be proactive in regard to operational preparedness, rather than breaking advancements. That’s why QIE invests heavily in the risking costly down time. constant training and education of our electronic technicians and personnel. So much so, that QIE is officially recognized as an Testing, Testing and . More Testing Authorized Service Center for more than 17 electronic manufacturers. This wealth of knowledge and professional expertise is While well-qualified highly trained personnel are a critical ele- the QIE business advantage. ment in trouble shooting electronic problems in either a repair or the screening of remanufactured units, testing is the vital link that ensures “quality” in every unit shipped. The Research and De- velopment (R&D) team at QIE has constructed the most dy- QIE Repair Capabilities namic and comprehensive testing lab available in the industry today. All qualified units are lab-tested dynamically in a load bearing AC VFD Drives Photoelectrics live environment for AC Servo Drives Power Supplies 24 to 72 hours (as ap- Table of Contents Amplifiers Printers plicable). Our PLC Chart Recorders Programmable Controllers testing equipment as- Policies and Services 2 Clutch Brake Controls Safety Curtains sures that we can du- CNC Controllers Tachometers plicate your problem, Pricing Guidelines and Terms 3 Counters Temperature Controllers anticipate most future Service Standards 3 DC Servo Drives Timers problems, and diag- DC Variable Drives Transducers nose and fix them cor- Shipping Instructions 16 Eddy Current Drives Uninterruptable Power Supplies rectly. Only in such a Encoders Weighing Systems true simulation Supported Manufacturers 4 Instrumentation Equipment Welding Controls Continued next The QIE Warranty 3 page secondary repair and diagnostic agent for repair. Just by the na- ture of outsourcing, such units require longer turnaround time. Quotes on such units are typically made within 24 hours upon determination that the repair will be outsourced. Calibration (only) — QIE provides NIST traceable calibration in accordance with MIL-STD45662A. Note that all instrument repairs are calibrated as part of the repair process. (See “Cali- bration Capabilities” for more details.) Component — as determined by QIE, the only alternative is a thorough testing of individual components is required. Typically documentation not available or the board can not be tested with- out the complete unit. The component test is not absolute and will not detect open traces or intermittent failures. Such “component” testing repairs are the last alternative before sending the unit back not repaired. At the time the unit is quoted the need for a component test will be disclosed. Component test repairs should be placed into operation as soon as possible and do not qualify for the QIE When simulation or system testing of boards is unavailable, the QIE team possesses the experience and expertise to test down to the most extended standard warranty period as explained in the warranty basic component level to diagnose a problem and ensure that all repairs section of this guide. (See “The QIE Warranty” on page 3 of are complete and fully reliable. this guide for more detailed information.) Continued from page 1 environment with full capabilities, can QIE afford to ship out a Calibration Capabilities unit that’s backed with the leading warranty in the entire industry. Bottom line, rigorous testing ensures that when you place a re- Current capabilities include voltage, current and resistance time paired or remanufactured unit from QIE into operation — it’s and speed measurement traceable to NIST standards. QIE has going to work reliably. an established calibration lab that maintains equipment capable of calibrating 99+% of common industrial instrumentation. Any Electronic Repair Types and Policies units requiring greater accuracy are second sourced. (QIE acts as agent only — customer must issue a PO #) QIE provides repair services for industrial controls, drives and Calibrations are performed in accordance with MIL STD PLC’s. For a listing of manufacturers supported, see pages 4 - 16 45662A. This was the benchmark standard adhered to, previous for the Manufacturers Supported section of this Repair Refer- Continued next page ence Guide. Upon receipt of the unit to be repaired, the unit is evaluated and will generally fall under one of the following five repair categories: Standard — typically these units are items that QIE has repaired before. Documentation is available on site and pricing has been established. Units that fall under this “standard repair” category constitute the majority of repairs and get quoted within the standard 24 hour period after receipt. Additional Evaluation — units falling under this category are not readily identified and/or documentation is not currently available. For these units, the customer will receive an ac- knowledgment of receipt and will be quoted once the evaluation is complete. QIE provides NIST traceable calibration in accordance with MIL-STD45662. Capabilities include Outsourced — these units are those that QIE such items as temperature controllers, analog and digital multipliers, chart recorders, oscillo- determines that are best serviced through a scopes and rate counters.

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