Lisbon's Immigrant
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Costas CAPA Lisbon’s Immigrant Roadmap A useful tool for the immigrant ci!zen, to find en!!es and/or services that address the issues of their integra!on in this city 3 4 Lisbon’s Immigrant Roadmap 5 Lisbon’s Immigrant Roadmap The geo-strategic positioning of Lisbon grants it the status of crossroad between Europe and Africa, between Mediterranean and Atlantic, a point of both arrivals and departures, meeting and culture exchange place, space for learning tolerance in diversity. On the other hand, cities are multiple identities, plural and hybrid, and the diversity of cultural, ex- pression, practices, languages and artistic contents must be an essential asset to preserve and to promote the several dimensions of city policies. The Action Plan of the Social Rights Councillor for the years 2014-2017 at Lisbon’s City Council establishes as an area of action the “Interfaith Dialogue”, having as a goal “to value the cultural and religious diversity of the city”. It is in this context that a set of actions is expected – services, programs and tools – to support and promote the inclusion of immigrants. “Lisbon’s Immigrant Roadmap” is one of the actions established in the Plan, a “support tool” to all the newcomers to Lisbon, in which several needed services are identified such as: Tax Authorities, Healthcare Centres, Hospitals, Embassies, Job Centres, Foreigners and Borders Service, as well as many associations representative of their country of origin. To the Lisbon’s City Council, the reception of those who look for us, the appreciation of the different communities, the recognition of difference is the contribution for the solidary development of the city and all its citizens. Because of that, we created this Roadmap. We hope that this may be useful to all which decided to choose Lisbon as their own. João Carlos Afonso Councillor for Social Rights 7 Índice 1| FINANCE SERVICES . 9 2| Registry Offices . 10 3| Ci"zen Shops . 10 4| Integrated Municipal Counters . 11 5| Employment and Training Ins"tute . 12 6| Public Hospitals . 13 7| HEALTH CENTRE CLUSTERS (ACES) . 14 8| Other En""es . 17 9| HIGH COMMISSION FOR MIGRATION . 20 10| Sef-Borders Department (with customer service) . 20 11| Immigrants and Discrimina"on . 21 12| Loca"ons of Support Centres for Immigrant Integra"on (CLAII) in Lisbon . 21 13| Equivalence / Recogni"on of Qualifica"ons . 22 14| Embassies/Consulates . 22 15| Police Sta"ons . 25 16| Parishes . 27 9 The "Lisbon’s Immigrant Roadmap" appears integrated in the municipal policies adopted by the Lisbon’s City Council, on the inclusion and social integration of immigrants, in order to provide them support tools to find, in an agile way, the entities and/or services that address the issues of their integration in the city of Lisbon 1|FINANCE SERVICES They provide services such as: • Emission of the tax residence certificate - a document which allows the Portuguese Tax Services (Tax and Customs Authority) to certify that a predetermined subject is a tax payer residing in Portugal. • Support to tax payers about their tax and customs obligations. FINANCE SERVICES OF LISBON 1 FINANCE SERVICES OF LISBON 7 General Roçadas Ave., 11B, 1199-004 Lisbon Alfredo Soares Street, 2-A, Telephone: 218 101 060 1400-006 Lisbon Parishes: Areeiro, Penha de França, São Vicente Telephone: 213 617 530 FINANCE SERVICES OF LISBON 2 Parishes: Alcântara, Ajuda, Belém, Estrela Rodrigo da Fonseca Street, 57, 1250-190 Lisbon FINANCE SERVICES OF LISBON 8 Telephone: 213 808 390 Parishes: Campo de Ourique, Santo António Centro Cultural Street, 12, 1749-065 Lisbon FINANCE SERVICES OF LISBON 3 Telephone: 218 418 820 Correeiros Street, 70 - 1st Floor Parish: Alvalade 1100-167 Lisbon Telephone: 213 401 180 FINANCE SERVICES OF LISBON 9 Parishes: Misericórdia, Santa Maria Maior Via Principal de Peões, 103 and 104, FINANCE SERVICES OF LISBON 4 1950-244 Lisbon Ponta Delgada Street, 69, 1000-241 Lisbon Telephone: 218 392 350/ 1/ 3 Telephone: 218 411 600 Parishes: Beato, Marvila Parish: Arroios FINANCE SERVICES OF LISBON 10 FINANCE SERVICES OF LISBON 5 Fontes Pereira de Melo Ave., 30-B, Amélia Rey Colaço Street , 7 B 1069-096 Lisbon 1549-013 Lisbon Telephone: 213 584 340 Telephone: 217 621 140/49 Parishes: Avenidas Novas, Campolide Parishes: Benfica, Carnide, São Domingos de Benfica FINANCE SERVICES OF LISBON 11 FINANCE SERVICES OF LISBON 6 General Silva Freira Street, 158, 1st Floor, República do Paraguai Street, 22, 1849-027 Lisbon 1769-002 Lisbon Telephone: 218 554 200/37 Telephone: 217 544 100/ 106 Parishes: Olivais, Parque das Nações Parishes: Lumiar, Santa Clara 11 2|REGISTRY OFFICES •Registry Office is the name of the public services where registries of different types are done, such as: Civil Registry, Land Registry, Car Registry and Commercial Registry. • With the Central Registry Office lies the special Central Registry of Nationality and the respective litigation, the Central Registry for Marital Status and the Central Registry of Deeds and Wills. On the books for the registration of nationality are recorded all the facts that will determine the attribution, acquisition and loss of Portuguese nationality. With the Conservator of the Central Registry lies the power to issue opinions on questions regarding nationality as well as to issue, at request of the interested parts, certificates of Portuguese nationality. It also lies with him the power to register the acquisition of Portuguese nationality by naturalization, as well as the birth registries conferring the Portuguese nationality, or to integrate them if done at the Portuguese Consulates. CENTRAL REGISTRY REGISTRY OFFICE LISBOA (AREEIRO) Rodrigo da Fonseca Street, 198 Francisco Sá Carneiro Square, 13-A/B/C 1099-003 1000-160 Lisbon Telephone: 213817600 Telephone: 218 438 050 / 6 Fax: 213 817 698 / 99 REGISTRY OFFICE LISBOA (BENFICA) E-mail: [email protected] Augusto Pina Street, 21 - R/C Store A 1500-065 Lisbon CIVIL AND COMMERCIAL REGISTRY Telephone: 217 709 030 OF LISBON REGISTRY OFFICE LISBOA (EXPO) Fontes Pereira de Melo Ave., 7 to 13 Justice Campus of Lisbon – Building L 1050-115 LISBOA D. João II Ave., 1.08.01 J Telephone: 213 566 260 / 213 506 820 1990-097 Lisbon Fax: 213 566 269 Telephone: 211 550 420 3|”CITIZEN SHOPS” •A set of services gathered in the same space belonging to several public and private entities, in order to facilitate the relationship between the citizens and public services. LISBON - LARANJEIRAS LISBON - MARVILA Abranches Ferrão Street, 10 Pingo Doce Development - Store 34 (Bela Vista) 1600-001 Lisbon Santo Condestável Ave. --1900-806 Lisbon Telephone: 707 24 11 07 Telephone: 707 24 11 07 Working Hours: from 8.30am to 7.30pm; Saturdays: Working Hours: from 9.00am to 7.00pm; Saturdays: from 9.30am to 3.00pm. from 9.00am to 1.00pm. 12 4|INTEGRATED MUNICIPAL COUNTERS • Integrated Municipal Counters are an integrated multichannel customer service --simultaneously personal, tele- phonic and virtual -- designed to answer the needs of the citizens who work, live and visit Lisbon, allowing them to address the municipal services through the channel that most suits them according to their own availability. • They fall into a strategy of approximation of the Municipality towards the citizens, making available support services and integrated customer service, namely: •Emission of the Registration Certificate of EU Citizen. INTEGRATED MUNICIPAL COUNTER INTEGRATED MUNICIPAL COUNTER –CENTRE – EAST END Municipal Central Building Marvila Citizen Shop Campo Grande, 25, Floor 0 1749-099 Lisbon Bela Vista’s Pingo Doce Mall E-mail: [email protected] Santo Condestável Ave., Store 34 Telephone +351 21 798 8000 1900-806 Lisbon Working Hours: 8am to 8pm|Monday to Friday Telephone: 808 20 32 32 INTEGRATED MUNICIPAL COUNTER Working Hours: 9am to 7pm from Monday to Friday | – HISTORICAL CENTRE Nova do Almada Street, 2 - 3rd Floor Saturday: 9am to 1pm 1100-060 Lisbon EASTERN MUNICIPAL COUNTER Telephone: 808 20 32 32 Working Hours: 8am to 8om | Monday to Friday – PARQUE DAS NAÇÕES Professor Picard Street (Former IMTT Building) INTEGRATED MUNICIPAL COUNTER – NORTH 1990-504 Lisbon Manuel Marques Street, 6 - Odense Building Telephone: 808 20 32 32 1750–171 Lisbon Working Hours: 9am to 5.30pm|Monday to Friday Telephone: 808 20 32 32 Working Hours: 8am to 8pm|Monday to Friday Municipal Customer Centre INTEGRATED MUNICIPAL COUNTER +351 808 203 232 – WEST END Cozinha Económica Street, 36 COUNTER FOR SOCIAL PARTNERSHIPS (Access also possible by Cascais Street, Municipal Central Building by Pingo Doce) Campo Grande, 25, Floor 0 1300-149 Lisbon Telephone: 808 20 32 32 1749-099 Lisbon Working Hours: 8am to 8pm | Monday to Friday Telephone: 21 798 8000 13 5|EMPLOYMENT AND TRAINING INSTITUTE •The Employment and Training Institute, IP (IEFP) is the public service in charge of managing employment at a national level and has as its purpose to promote job creation and to fight unemployment, by implementing active policies of training and employment. •It has a wide network of Job, Training and Professional Rehabilitation Centres and even Centres for the Support to Business Creation (CACE). They provide the following services: •Job offers adjusted to the worker profile •Job support measures •Development of expertise in job search and career management •Development of professional expertise •Support to professional rehabilitation •The structure of IEFP services is decentralized, organized in five Regional Delegations spread through the Country. The City of Lisbon is part of the Regional Delegation of Lisbon and Tagus