The 2015 MHI Annual Industry Report Supply Chain Innovation— Making the Impossible Possible
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The 2015 MHI Annual Industry Report Supply chain innovation— Making the impossible possible Supply chains face conflicting demands to be better, faster and cheaper. Innovation is the key to achieving all three. Table of contents 4 Supply chain innovation—Making the impossible possible 8 Eight technologies redefining the future of supply chains 12 Maturing technologies 13 Inventory and network optimization 16 Sensors and automatic identification 19 Cloud computing and storage 22 Robotics and automation 25 Growth technologies 26 Predictive analytics 29 Wearable and mobile technology 33 Emerging technologies 34 3D printing 38 Driverless vehicles and drones 41 Making it happen—Transforming your supply chain 43 About the report 44 Acknowledgements 46 Addendum Eight emerging technologies that will transform traditional supply chain models over the next decade. Challenges Emerging Technologies of respondents believed that at least one of the technologies could either Customer Demand for be a source of competitive Lower Delivered Costs % 51 % advantage or disruption in their 75 industry in the next 10 years. Inventory & Network 45% Optimization Tools Customer Demand for Faster Response Times 50% Sensors & Automatic 42% Identification % Robotics & Automation Rising Customer 39 Service Expectations % of Eight Four Top 49 % Predictive Analytics* 38 LEARN MORE p33 LEARN MORE p5 * Predictive analytics, is only used today with 24% of respondents, but expected to climb to 70% in the next 3-5 years. Adoption Rate 50% 45% 40% 35% 30% 25% 20% 2014 Adoption 15% 10% 5-year 5% Compound 0% Annual Growth Inventory & Sensors & Cloud Robotics & Predictive Wearable & 3D Printing Driverless Network Automatic Computing & Automation Analytics Mobile Vehicles & Rate Optimization Identification Storage Technology Drones Tools Maturing Growth Emerging LEARN MORE p8 Barriers LEARN MORE p6–7 Preparation Lack of a clear business case to 36% justify the investment. Lack of adequate talent to utilize 52% 46% 31% the technology effectively. + Spending + + Training workforce to Partnering with vendors use new technologies to understand benefits 1 MILLION $ LEARN MORE p41 0 MILLION 1 0 MILLION Companies spending on $ % % 0 42 41 emerging technologies 1 $ over the next two years. LEARN MORE p10 Began piloting new Increased budget 4% 17% 49% technologies The 2015 MHI Annual Industry Report 3 Supply chain innovation— Making the impossible possible Supply chains face constant pressure to do more with less. “The speed at which supply chain innovation is being After years of cost-cutting and efficiency improvements, adopted coupled with rising consumer expectations for the pressure to reduce costs while simultaneously boosting anytime, anywhere service is stressing traditional supply performance continues unabated—with no end in chains to near-breaking points,” says George Prest, CEO sight. These conflicting challenges are putting pressure of MHI. “Companies that continue to rely on traditional on margins and creating headaches for supply chain supply chain models will struggle to remain competitive and executives who are often stuck between the rock and hard deliver orders that are complete, accurate and on-time.” place of slashing expenses and building new capabilities. In this year’s annual MHI Industry Report, developed in As many supply chain organizations have spent years collaboration with Deloitte, we delve more deeply into cutting costs and eliminating waste, incremental these supply chain challenges with a specific lens on how improvements are leading to diminishing returns. This is technology innovation can help illuminate the path to the driving the need for supply chain executives to seek more supply chain of the future. innovative solutions. In 2014, the 100-plus thought leaders and partners behind The U.S. Roadmap for Material Handling & Logistics predicted that traditional supply chain models will undergo “Companies that continue to dramatic transformational change due to technological innovation and changes in customer demand between utilize traditional supply chain now and 2025.1 models will struggle to remain Survey participants for this Annual Industry report included more than 400 supply chain professionals from a wide competitive and deliver orders range of industries, with the majority (57%) holding executive positions such as CEO, Vice President, or General that are complete, accurate and Manager. Participating companies ranged in size from small to large, with half reporting annual sales in excess of on-time.” $100 million, and 11% reporting $10 billion or more.2 1 Figure 1: Challenges for supply chains 2 About this Survey, end of document Customer demands for lower delivered costs/pricing Not challenging Customer demands for faster response times Somewhat challenging Increasing competitive intensity, rising customer service expectations Customer demands for more customized producrs and services Very challenging Increasing volatility of demand Extremely challenging Increasing number of products Increasing volatility of supply, including supply disruptions Customer demands for smaller, more frequent shipments 1 Customer demands for more supply chain transparency/sustainability 0% 20% 40% 60% 80% 100% Source: survey results 1 MHI: U.S. Roadmap for Material Handling & Logistics, January 2014 2 See "About the report", page 43 4 Driving the possible The survey focused on eight technologies identified by The To address these challenges, many organizations are U.S. Roadmap for Material Handling & Logistics that are changing their fulfilment strategies and holding inventory driving next generation supply chains: closer to key customers or markets and building specialized, high-velocity facilities (see Figure 2). These • Inventory and network optimization tools strategies are a step in the right direction; however, • Sensors and automatic identification fulfillment strategies alone will not be sufficient to address • Cloud computing and storage the current and future challenges that supply chains face. • Robotics and automation • Predictive analytics For example, although holding inventory can be an • Wearable and mobile technology effective way to buffer against uncertainty, it can also • 3D printing be expensive. Emerging technologies such as advanced • Driverless vehicles and drones inventory optimization tools can help supply chain leaders make smarter decisions about where inventory buffers can Across the board there is an expected increase in spending be deployed most effectively. on these supply chain technologies over the next two years. At the high end of the spectrum, 4% of companies Similarly, building specialized, high-velocity distribution plan to invest more than $100 million over the same facilities for high-volume products can streamline omni- period. channel shipments and reduce total delivered costs. However, in order for that fulfillment strategy to be both The survey also identified the following five critical supply efficient and effective, companies should invest in enabling chain realities where these technologies can help drive technologies such as tightly integrated planning and step-change improvements. execution systems coupled with automation and automatic identification. It’s all about the customer experience According to the survey, customer pricing pressure (51%), "The best decision-making is driven by feedback on demands for faster response times (50%), and rising events as or before – not after – they occur," said John customer service expectations (49%) are the top three Hill, a director at The St. Onge Company. "Automatic issues that supply chain leaders and professionals find very identification, wearable and mobile technology, and or extremely challenging (see Figure 1). cloud-based systems provide the real-time visibility into the dynamics of actual operations that companies must have for world-class supply chain decision-making and management." Figure 2: Fulfillment strategies to meet customer expectations Holding inventory closer to key customers/markets 53% Building or modifying facilities foromni-channel distribution and fast cycle-time, high volume shipments 35% Logistics outsourcing 29% Logistics insourcing 27% Collaborative logistics (sharing transportation or distribution facility capacity with other companies) 26% Introducing "postponement" strategies to reduce 17% turn-around time on final packaging or assembly others 8% 0% 10% 20% 30% 40% 50% 60% Source: survey results The 2015 MHI Annual Industry Report 5 Driving the possible Alignment between supply chains and customer A smattering of companies are starting to leverage some needs is paramount of these new technologies and pursuing collaboration in As we pointed out above, 50% of this year’s survey a variety of ways, including: using customer data (23%) respondents cite “customer demands for faster response or supplier data (16%) to drive predictive analytics; using times” as extremely or very challenging. As companies cloud computing to collaborate with trading partners expand their global footprints, adjust their trade flows, (20%); and using information from sensors and auto- and try to meet their customers' ever-rising expectations identification to share and collaborate with customers and for faster response times, they should invest in forward- suppliers (22%). looking technologies and capabilities that can help them rapidly assess and redesign their complex supply chain “The best companies in the world use collaboration to networks to satisfy the