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Essbase Logs Oracle® Enterprise Performance Management System Installation and Configuration Troubleshooting Guide Release 11.1.2.1 Updated: August 2012 EPM System Installation and Configuration Troubleshooting Guide, 11.1.2.1 Copyright © 2007, 2012, Oracle and/or its affiliates. All rights reserved. Authors: EPM Information Development Team Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT RIGHTS: Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, the use, duplication, disclosure, modification, and adaptation shall be subject to the restrictions and license terms set forth in the applicable Government contract, and, to the extent applicable by the terms of the Government contract, the additional rights set forth in FAR 52.227-19, Commercial Computer Software License (December 2007). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. This software or hardware and documentation may provide access to or information on content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services. Contents Documentation Accessibility .......................................................... 11 Chapter 1. Introduction .............................................................. 13 About Troubleshooting EPM System Products ................................ 13 Assumed Knowledge ................................................... 13 Installation Documentation Roadmap ...................................... 14 Chapter 2. Troubleshooting Basics ...................................................... 17 Meeting System Requirements ........................................... 17 Reviewing the Installation Start Here ....................................... 17 Checking Release Compatibility ........................................ 18 Avoiding Port Conflicts .............................................. 18 Reviewing Startup Dependencies ....................................... 18 Reviewing the Readme ................................................. 18 Using the Installation Guide ............................................. 18 Validating the Installation and Configuration ................................. 19 Checking Logs ....................................................... 19 Increasing Logging Levels in Enterprise Manager .............................. 20 Using My Oracle Support ............................................... 20 Accessing Technical Support Resources ..................................... 20 Chapter 3. Using EPM System Logs ..................................................... 21 Ziplogs Utility ....................................................... 21 ODL Files ........................................................... 21 Configuration Files ................................................. 22 Log Files ......................................................... 29 EPM System Installer Logs ............................................ 30 Upgrade Logs ..................................................... 32 EPM System Configurator and System Logs ............................... 33 Foundation Services Logs ............................................ 34 Essbase Logs ...................................................... 36 Reporting and Analysis Logs .......................................... 43 Financial Performance Management Applications Logs ....................... 49 Contents iii Other Logging Formats ................................................. 51 Log Location ..................................................... 51 Log File Size and System Performance ................................... 51 Integration Services Logs ............................................. 51 Business Rules Logs ................................................. 52 Planning Logs ..................................................... 54 Performance Scorecard Logs .......................................... 55 Strategic Finance Logs ............................................... 55 Data Management Logs .............................................. 56 Lifecycle Management Logs .............................................. 60 Lifecycle Management Logs for Shared Services ............................ 60 Lifecycle Management Logs for Performance Management Architect ............. 61 Lifecycle Management Logs for Calculation Manager ........................ 61 Lifecycle Management Logs for Essbase .................................. 61 Lifecycle Management Logs for Reporting and Analysis ....................... 61 Lifecycle Management Logs for Planning ................................. 62 Lifecycle Management Logs for Financial Management ....................... 62 Central Inventory Logs ................................................. 62 Chapter 4. General Tips and Solutions ................................................... 65 Installation Tips and Solutions ............................................ 65 EPM System Installer Shutdown ....................................... 65 EPM System Installer Files on Client Machines ............................. 66 Oracle HTTP Server ................................................ 66 Product Selection Panel .............................................. 67 EPM System Installer Extraction on Solaris ................................ 68 EPM System Installer Startup Failure .................................... 68 EPM System Installer Startup After MSI Installation ......................... 68 EPM System Installer Freeze .......................................... 69 Welcome Panel Issue ................................................ 69 Reinstallation ..................................................... 69 Upgrades ........................................................... 70 Configuration Tips and Solutions ......................................... 71 Distributed Environments ............................................ 71 Changing a Host Name .............................................. 71 Java Heap Size Changes .............................................. 72 Product Databases ................................................. 72 EPM System Configurator Startup ...................................... 72 Web Server Configuration ............................................ 73 iv Contents Out-of-Memory Error with Multiple Web Application Deployments ............. 74 First-Time Configuration of the Shared Services Database ..................... 74 Connection to a Clustered SQL Server Deployment .......................... 75 Missing JAR Files .................................................. 75 Configuration Failure and Error Messages ................................ 75 Configuration Task Panel: Missing Products ............................... 76 Configuration Errors for Hidden Tasks .................................. 76 Unavailable Database Configuration Options .............................. 76 Failure Deploying to Application Server Without Configuration Errors ........... 76 Moving Web Applications to a Single Domain ............................. 77 Reconfiguration Without Reinstallation .................................. 77 Windows Integrated Authentication Support ................................. 78 Out-of-Memory Errors With Concurrent Users ............................... 78 Resolving Connection Failures and Restarting Services .......................... 78 Demo Certificate Message ............................................... 79 WebLogic Administration Console Port
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