your guide to quality medical care in singapore Photo credits: contents

01. Asia’s leading medical hub 2

02. singapore’s healthcare 3 system

03. ACCREDITATIONS AND 5 ACCOLADES

04. Medical firsts 6

05. our healthcare 8 PRofessionals speak

06. hear from our patients 10

07. singapore: more than just 12 A healthcare Destination

08. healthcare providers 13

1 01 Asia’s leading medical hub

Behind its dynamic and multi-cultural professionals and multi-national healthcare- landscape, Singapore is often associated related companies from various parts of the with excellence, efficiency and effectiveness, world to share and exchange their expertise, from its airport, airline and port to its conduct healthcare-related research and infrastructure, education and healthcare training, as well as to host international systems. Singapore has become a trusted conferences and events. Healthcare name among international patients. It is providers in Singapore are constantly also recognised as Asia’s leading medical strengthening their medical capabilities hub providing internationally accredited through professional exchanges and access and patient-centric care. to innovation in medical technology through our robust healthcare eco-system. International patients come to Singapore for a wide range of medical care, ranging In Singapore, medical travellers can from basic health screenings to advanced receive quality medical care in an procedures in fields such as cardiology, environment that is safe and welcoming, neurology, oncology, ophthalmology, organ with no uncertainties of wars, political transplants, orthopaedics and paediatrics. instability, social unrest, natural disasters or worries about blood safety. Here, medical As a multi-faceted medical hub, Singapore travellers can enjoy a peace of mind when attracts a growing number of medical health really matters.

2 singapore’s healthcare system 02

Photo credits: Raffles Medical Group

Renowned Medical Expertise Beyond international certifications, many healthcare institutions inS ingapore also publish their clinical outcomes on their corporate websites. Medical travellers to Singapore can thus be assured that the treatments received are on par with that of the world’s leading medical centres. As the table below illustrates, some of our clinical outcomes achieved by Singapore’s medical centres can sometimes be higher than that of other established medical centres of excellence.

Liver Transplant National University Hospital, Singapore US OPTN*

5-year survival rate 78% 68 - 86% High-risk stomach cancer US Intergroup 0116 National University Hospital, Singapore (Stage II to IV) treatment study 2-year survival rate 60% 40.5%

* US OPTN: Organ Procurement and Transplantation Network Based on published statistics from 2010

Hence, patients in Singapore are assured of quality treatment and high clinical outcomes similar to those in the United States and Europe.

3 Regional Medical Hub

Singapore is a true multi-faceted regional medical hub, not only for medical services for patients, but also as a meeting place for medical professionals for healthcare conferences and training. Singapore is also a base for healthcare consultancy and operations management. Trusted for its stability and world renowned name, a growing number of leading biomedical companies such as Merck, Sharp and Dohme (MSD, known as Merck in the United States and Canada), GlaxoSmithKline (GSK), Bayer Healthcare and Roche are expanding its presence in Singapore.*

Transparency in pricing

Cost is an important consideration for many international patients. Healthcare providers in Singapore make estimated costs as transparent as possible, listing prices according to useful categories such as medical conditions, procedures involved and ward class. This information is published on Ministry of Health Singapore’s website. Singapore’s transparent healthcare system enables medical travellers to make informed decisions regarding their treatments and institution of choice.

*Source: Singapore Economic Development Board

4 ACCREDITATIONS AND ACCOLADES 03 Accreditations • eighteen hospitals and medical centres in Singapore have obtained Joint Commission International (JCI) accreditation, assuring patients from Singapore and overseas of the standard of healthcare services available here. The JCI is the United States’ main hospital accreditation agency.

• eleven hospitals are certified by theI nternational Organization for Standardization (ISO).

Accolades • singapore’s blood supply ranks • in 2010, among the safest in the world. » Best place to live, work and play in Singapore’s Centre for Transfusion Asia Medicine is internationally reputed Quality of Living Index 2010, Mercer Human for its high standards of blood Resource Consulting safety practices and recognised as a World Health Organization (WHO) • in 2011, Collaborating Centre. » World’s easiest place to do business Doing Business 2011 report, World Bank • in 2000, » Healthcare System – Best in Asia » World’s most transparent country and sixth best in the world Doing Business 2011 report, World Bank World Health Report 2000 – Health Systems. WHO » World’s most efficient legal framework for settling disputes • in 2003, Global Competitiveness Report 2011-2012, World Economic Forum » Third best healthcare system in the world » World’s most competitive economy » The country best prepared to deal Global Competitive Report 2011-2012, World with a major medical crisis in Asia Economic Forum Political and Economic Risk Consultancy (PERC) report » Ranked 4th for infant mortality rate and 10th for life expectancy • in 2009, at birth » 4th best health infrastructure Global Competitiveness Report 2011-2012, World Competitiveness Yearbook 2009, IMD World Economic Forum

5 04 medical firsts

Photo credits: Raffles Medical Group

As a leading medical hub, the doctors in Singapore have been behind many medical breakthroughs, cutting across various specialties, that put Singapore ahead in the medical world.

6 Cardiology a new technique to correct degenerative flatfeet in adults • In 2012, Asia’s first percutaneous using minimally invasive surgery aortic valve replacement (an to release the tendon of the calf alternative for patients unable and implant a specially designed to undergo traditional surgery arthroereisis screw that would techniques) was performed in prevent further collapsing of the Singapore. foot arch.

Gynaecology Paediatrics

• In 2009, Singapore performed the • in 2011, a multi-disciplinary team world’s first operation for a rare of doctors successfully delivered ectopic pregnancy with a single and separated Asia’s first pair incision exclusively through the of monochorionic and diamniotic belly button. conjoined twins. Oncology Transplants • In 2008, Singapore introduced total peritonectomy, a radical multi- • in 2009, Singapore successfully disciplinary surgical procedure to performed Asia’s first combined treat advanced cancers. heart and liver transplant surgery. • In 2012, Singapore doctors led • in 2012, Singapore successfully in the multi-centre study that performed its first simultaneous developed a new approach to treat pancreas and kidney transplant childhood leukaemia. surgery.

Ophthalmology Minimally Invasive Surgery

• Singapore performed more DSAEK • in 2010, Singapore was the first in (transplant of the inner endothelial Southeast Asia to perform a new layer of the cornea) surgeries than minimally invasive Robotic-assisted any single institution in Europe or procedure for lung cancer surgery. Asia in 2009. Two cases have been completed successfully and both patients Orthopaedics recovered without complications. • in 2011, Singapore pioneered • In 2009, Singapore pioneered the scar-less surgery through the Triple Endobutton technique, a new mouth using a hospital developed technique to treat shoulder injuries. Master and Slave Transluminal • In 2012, Singapore developed Endoscopic Robot (MASTER).

7 our healthcare 05 professionals speak

Ms Nurul Atiqah Bte Ahmad Said Dr William Chong

Photo credits: Pacific Healthcare Holdings

Ms Vicky Teo

Photo credits: Fortis Colorectal Hospital

Chef Ho Ling Neng

Photo credits: Raffles Medical Group

Ms Linda Guan

Photo credits: Photo credits: Sincere Healthcare Group

8 “Seeing the joy on my patients’ faces and hearing how their quality of life has improved is truly satisfying to me.”

Dr William Chong Dental Surgeon, Pacific Healthcare Specialist Centre (Dentistry) CEO, Pacific Healthcare Holdings Ltd

“I’m inspired by what people like to eat at home and incorporate dishes that remind them of home, into the hospital menu. We strive to provide home- cooked dishes, similar to what your mum might prepare for you if you fall sick.”

Chef Ho Ling Neng Head of F&B, Mount Alvernia Hospital

“I enjoy working in my profession as I get to be a friend to our patients and assist them in their non-medical needs so that they can focus on their recovery. Besides arranging accommodation for their companion and flight arrangement, I also visit them when they are in the hospital. This helps to establish a strong bond between us so that they are comfortable in sharing with us their needs. This is a job that is different from others as I can make a difference in the lives of the patients that come to Singapore to seek medical care. The most rewarding part of my job is seeing our patients fully recovered and returning home happily.”

Ms Vicky Teo Senior Executive, International Patient Centre,

“I find nursing to be the most fulfilling experience as it gives me the opportunity to help others. Although at times I may have difficulty speaking the patients’ language, the smiling faces of patients are enough to make my day.”

Ms Linda Guan Nurse Manager, Sincere Medical Specialist Center for Women

“I never thought I could make such a big impact on people’s lives. It is the little things we do that can make a big difference to our patients’ road to recovery. It gives me great satisfaction when I see patients walking out of the hospital smiling and even greater satisfaction when they remember me by my name. That feeling is simply priceless.”

Ms Nurul Atiqah Bte Ahmad Said Customer Service Associate, Fortis Colorectal Hospital

9 06 Hear from our patients “I was initially very scared, worried and uncertain whether I would survive after being told that I was diagnosed with so many complications. But I trusted the doctors and told myself to stay strong as they believed I was going to be fine… The environment here is very special. I don’t feel like I am in a hospital because it feels so comfortable!”

Mr Haji Rafique, a 63-year-old father of 7 and businessman from Bangladesh. Diagnosed with early stage lung cancer, he is currently under medication and undergoing follow-up treatment after a series of weekly chemotherapy in Singapore.

“My stay here was very pleasant. Everyone was upfront with me, explaining everything to my wife and I. This is definitely a place to get the most wonderful medical care ever.”

Mr Howard Lockhart, a 60-year-old IT advisor from the United States suffered from a detached retina and post trauma cataract following a gunshot incident during his golf holiday. He sought treatment in Singapore and received three reconstructive surgeries to repair the retinal detachment and anatomy of his eyeball.

Photo credits: Raffles Medical Group

10 Photo credits: Raffles Medical Group

“The doctors here are compassionate and can relate to your health problems and lifestyle. In fact, everyone, from housekeeping, X-ray technicians to nurses, is concerned about your well-being. The doctors were very detailed in explaining about my condition and the critical need for a kidney transplant to provide me the best chance for a near normal life. I was really blessed to have had great doctors taking good care of me, giving me a new lease of life.”

Myanmar national Aye Khaw, 65, who underwent a successful kidney transplant here.

“I had a great hospital experience here. I loved it. The doctors and nurses were so compassionate, nice and attentive. It’s pretty amazing what the surgery had done. One and a half hours and my shoulder was fixed!”

Ivan Skobrev, a Russian Winter Olympics silver and bronze medal-winning ice skater, tore a tendon in his rotator cuff. Doctors here treated his condition through less invasive keyhole arthroscopic surgery.

“We are very impressed by the professionalism of the doctors here. Dr Cheng provided us with a peace of mind in our time of need and the nurses were also very friendly and helpful.”

Mr Tram Van Ngu, father of twin boys who were born nine weeks premature in Vietnam. Told that his sons’ chances of survival were less than 10 percent, he flew them to Singapore where they were treated for apnoea of prematurity and placed in a neonatal intensive care unit.

11 Singapore: more than just a 07 healthcare Destination

Singapore is a bustling cosmopolitan city society, Singapore is as diverse as it is that offers a world-class living environment. cohesive. Discover Singapore’s old world Its commitment to ensuring the comfort of its charm by exploring and experiencing the medical travellers goes beyond the quality island’s key historical landmarks. Embark healthcare services offered at its various on a heritage trail and enjoy the sights and medical facilities. sounds at various cultural precincts, notably Chinatown, Little India and Kampong Glam. Medical travellers are able to find a myriad of accommodation options, with many For those who prefer the bright city lights tailored for those with special needs. From and being amidst the hustle and bustle of internationally recognised hotel brands life, there are numerous shopping malls, such as the Grand Hyatt, Hilton, St. Regis, museums, dining and entertainment hotspots Shangri-La to boutique hotels, visitors to to choose from the iconic Orchard shopping Singapore will be able to choose from a belt to the vibrant nightlife at Clarke Quay wide selection of accommodation to suit or Boat Quay. their needs and budget. Many are located within close proximity of major medical Another thing that defines Singapore centres, such as , Raffles is its multifarious offerings of food from Hospital and Camden Medical Centre. Peranakan to Chinese, Indian to Malay, fusion and more. One interesting facet to discover about Singapore is its ubiquitous collage of For more options to explore this cultures, where people of different ethnicities cosmopolitan city, please visit and beliefs coexist. Being a multi-racial http://www.yoursingapore.com

12 Healthcare providers 08

Private Hospitals

Connexion (opening in 2014)

1 Farrer Park Station Rd Specialties Cardiology, Cardiothoracic, Singapore 217562 Colorectal Surgery, Gastroenterology, TEL (65) 6363 3737 Nephrology, Oncology, FAX (65) 6834 3830 Ophthalmology, Orthopaedics, Otorhinolaryngology (ENT), EMAIL [email protected] Urology WEB www.farrerpark.com Supported Bahasa Indonesia, English, languages Mandarin, Vietnamese (others available upon request)

Conveniently located above Farrer Park MRT Station, Connexion is one of the world’s first integrated healthcare and hospitality complexes, comprising , a 220-bed private tertiary hospital; Farrer Park Medical Centre, a premier specialist medical centre helmed by over 200 specialists; One Farrer Hotel & Spa, an urban resort equipped with wellness and conference facilities; and Owen Link, a retail arcade.

Fortis Colorectal Hospital

19 Adam Road Specialties Colorectal Singapore 289891 Supported Bahasa Indonesia, English, TEL For appointments: (65) 6361 0230 languages Mandarin For general enquiries: (65) 6933 3733 (others available upon request) FAX (65) 6933 3700 EMAIL [email protected] WEB www.fortiscolorectalhospital.com

Fortis Colorectal Hospital (FCH) is Singapore and Southeast Asia’s first and only hospital dedicated to the full spectrum of colorectal disease care and management. FCH brings together the expertise of world renowned colorectal surgeons and advanced surgical options including robotic techniques, to offer optimal clinical outcome and quality patient experience. Facilities include an in-house Colorectal Clinic, a 24-Hour Walk-In Outpatient Clinic, a Wellness Centre for health screenings, as well as on-site radiology services.

13 Gleneagles Hospital

6A Napier Road Specialties Cardiology, Colorectal Surgery, Singapore 258500 Liver Transplant, Obstetrics TEL (65) 6473 7222 & Gynaecology, Oncology, 24-hour hotline: (65) 6575 7575 Ophthalmology, Orthopaedics, Paediatric Surgery FAX (65) 6470 5616 Supported Bahasa Indonesia, English, EMAIL [email protected] languages Mandarin, Russian, Vietnamese, WEB gleneagles.com.sg (others available upon request) Accreditation JCI-accredited, Singapore Quality Class certification

Gleneagles Hospital is a 272-bed private hospital providing a wide range of medical and surgical services for the total management of patients. Its key strengths lie in its patient-focus, user-friendly services, quality care, specialists’ expertise and proven technology.

Mount Alvernia Hospital

820 Thomson Road Specialties Cardiothoracic Surgery, General Singapore 574623 Surgery, Neuro-surgery, Ophthalmology, Orthopaedic TEL 24-hour hotline: (65) 6347 6688 Surgery, Paediatrics EMAIL [email protected] Supported Bahasa Indonesia, Burmese, (for general enquiries) languages English, Malay, Mandarin, Vietnamese [email protected] (others available upon request) (for international patients) Accreditation ISO-certified WEB www.mtalvernia-hospital.org

Mount Alvernia is a general acute care Singapore hospital committed to delivering value-for-money, high quality healthcare. Founded in 1961, its unique brand of compassionate care coupled with best clinical practices and modern amenities is founded on Catholic values. From 6-bed Wards to Family Suites, the hospital caters to different patient preferences and needs. Patients have access to over 1,000 doctors whose expertise span a wide range of medical specialties.

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3 Mount Elizabeth Specialties Bone Marrow Transplant, Singapore 228510 Cardiology, Cardiothoracic Surgery, Colorectal Surgery, TEL (65) 6737 2666 Kidney Transplant, Neuroscience, 24-hour hotline: (65) 6250 0000 Oncology, Orthopaedics FAX (65) 6733 8156 Supported Bahasa Indonesia, English, EMAIL [email protected] languages Mandarin, Russian, Vietnamese WEB mountelizabeth.com.sg (others available upon request) Accreditation JCI-accredited, Singapore Quality Class Certification

This 345-bed private tertiary care hospital, with more than 450 qualified and experienced specialists is the first private hospital in Singapore to offer cardiac catheterisation, open-heart surgery, neurosurgery and other advanced procedures. The hospital is also the first private hospital in Asia to win the Asian Management Award for exceptional people development and management.

Mount Elizabeth Novena Hospital

38 Irrawaddy Road Specialties Cardiology, Cardiothoracic Singapore 329563 Surgery, Colorectal Surgery, Gastroenterology, General TEL (65) 6933 0000 Surgery, Neuroscience, 24-hour hotline: (65) 6898 6898 Oncology, Orthopaedics, EMAIL [email protected] Otorhinolaryngology (ENT) WEB mountelizabethnovena.com Supported Bahasa Indonesia, English, languages Mandarin, Russian, Vietnamese (others available upon request)

A 333-bed fully single-bedded private tertiary acute care hospital, Mount Elizabeth Novena offers a full spectrum of services, focusing on heart and vascular, neurosciences, oncology, orthopaedics and general surgery, providing integrated healthcare in one location.

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321 Joo Chiat Place Specialties Cardiology, Colorectal Surgery, Singapore 427990 General Surgery, Obstetrics & Gynaecology, Orthopaedic TEL (65) 6344 7588 Surgery, Ophthalmology, 24-hour hotline: (65) 6377 3737 Otorhinolaryngology (ENT), FAX (65) 6345 4966 Paediatric Medicine EMAIL [email protected] Supported Bahasa Indonesia, English, languages Mandarin, Russian, Vietnamese WEB parkwayeast.com.sg (others available upon request) Accreditation JCI-accredited

Parkway East Hospital is a 92-bed acute care hospital that offers a comprehensive range of clinical disciplines and subspecialties. It is highly regarded for its clinical expertise in orthopaedics and general surgery, paediatrics, obstetrics, gynaecology, and cardiology.

Raffles Hospital

585 North Bridge Road Specialties Cardiology, General Surgery, Singapore 188770 Internal Medicine, Obstetrics and Gynaecology, Oncology TEL 24-hour hotline: (65) 6311 1111 Orthopaedics FAX (65)6311 2136 Supported Bahasa, Burmese, Mandarin, EMAIL [email protected] languages Russian, Vietnamese WEB www.raffleshospital.com (others available upon request) Accreditation JCI-accredited, ISO-certified

Raffles Hospital is a tertiary care hospital and the flagship facility under the management of the Raffles Medical Group, a leading private healthcare provider in Singapore and South East Asia. Raffles Hospital offers a full range of specialist and diagnostic services that spans across 35 specialties. The Group also operates a network of 76 multidisciplinary clinics and 21 specialist centres island-wide.

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339 Thomson Road Specialties Gynaecology, Pre-Natal Singapore 307677 Diagnostic, Paediatrics, Fertility TEL International Patients Desk: Treatments, Oncology, Dentistry, (65) 6250 1965 Dermatology 24-hour hotline: (65) 9147 2051 Supported Bahasa Indonesia, English, EMAIL [email protected] languages Korean, Mandarin, Russian, Vietnamese WEB www.thomsonmedical.com (others available upon request) Accreditation Certified with BSI (British Standards Institution) Reproductive Technology Accreditation (RTAC) Certification

Thomson Medical owns and operates Thomson Medical Centre, a fully integrated hospital that provides a comprehensive range of facilities and services, with a focus in Obstetrics and Gynaecology (O&G) and Paediatric services. Thomson Medical also operates a chain of Thomson Women’s Clinics, Thomson Paediatric Centre, Thomson Fertility Centre, Thomson Women Cancer Centre, Thomson Lifestyle Centre, Thomson Dental Centre, Thomson Specialist Skin Centre and Thomson Chinese Medicine.

Private Specialist Clinics

AsiaMedic

350 Orchard Road Specialties Specialist Healthscreening/Health #08-00 Shaw House checks, Preventive Medicine, Singapore 238868 General and subspecialty imaging such as MRI and TEL (65) 6789 8888 CT Scans for cardiovascular, FAX (65) 6738 4136 neuroradiological, ENT and EMAIL Enquiries can be made through online musculoskeletal imaging, PET/CT forms on the official site imaging for diagnosis, staging, For Indonesian patients: localisation and monitoring [email protected] progress of cancer WEB www.asiamedic.com.sg Supported Bahasa Indonesia, English, languages Mandarin, Russian, Vietnamese (others available upon request)

Singapore-listed AsiaMedic Limited is a premier healthcare provider that focuses on the management of clinical services in the fields of disease prevention, early illness detection and advanced diagnostics. Its team of highly qualified and reputable professionals provides clinical and management services both in Singapore and overseas.

17 Asian American Medical Group (AAMG) 6A Napier Rd Gleneagles Hospital Annexe Block #02-37 Singapore 258500 Asian Centre for Blood and Bone Marrow Transplantation Pte Ltd TEL (65) 6473 6307 Specialties Haematopoietic stem cell (blood (65) 6535 8833 (After clinic hours) stem cell) transplantation, Management of blood disorders FAX (65) 6473 6407 and blood cancers EMAIL [email protected] Supported Bahasa Indonesia (spoken), English, WEB www.asianmarrowtransplant.com languages Mandarin (spoken), Vietnamese (others available upon request) Asian Centre for Liver Diseases and Transplantation Pte Ltd TEL (65) 6476 2088 Specialties Critical Care services, Living Donor Liver Transplantation (LDLT), FAX (65) 6476 3088 Treatment and Management of EMAIL [email protected] liver and gastrointestinal diseases WEB www.asianlivercentre.com.sg Supported Bahasa Indonesia (spoken), English, languages Mandarin (spoken), Vietnamese (others available upon request) Asian American Medical Group (AAMG), through its Comprehensive Transplant Centre (CTC), provides quality clinical care and management of liver, gastrointestinal and haematological diseases, including liver and haematopoietic stem cell transplantations. Complementing AAMG’s outpatient specialist centres – Asian Centre for Liver Diseases and Transplantation (ACLDT) and Asian Centre for Blood and Bone Marrow Transplantation (ACBBMT) – are the dedicated inpatient/ICU facilities at Gleneagles Hospital Singapore to deliver seamless, one-stop medical care for patients from around the world.

Pacific Healthcare Holdings PANTONE® Colour

PANTONE 3005 C PANTONE Warm Gray 8C 290 Orchard Road Specialties Age Management,Standard CMYKB Colourreast Surgery, C: 100 M: 34 Y: 0 K: 2 P = K: 40 Text = K: 32 #19-01 Paragon Medical Colorectal Surgery, Dentistry, Singapore 238859 Dermatology, Fertility Treatment, Neurosurgery, Obstetrics & TEL (65) 6737 3932 Gynaecology, Ophthalmology, FAX (65) 6733 5333 Paediatrics, Plastic Surgery, Sports EMAIL [email protected] Medicine, Vascular surgery WEB www.pachealthholdings.com Supported Bahasa Indonesia, English, languages Mandarin, Russian, Vietnamese (others available upon request)

Pacific Healthcare is an integrated healthcare provider offering a comprehensive range of services in a multi-disciplinary manner supported by a team of more than 50 dedicated healthcare professionals through a wide network of clinics and facilities designed for the patients’ total health and well-being. It also operates a nursing home, day surgery centre and compounding pharmacy.

18 Sincere Healthcare Group

8 Sinaran Drive #06-14 Specialties Aesthetics/Plastic Surgery, Anti- Novena Specialist Center Ageing Health Screening, Breast Singapore 307470 Cancer Surgery & Reconstruction, Cardiology, Colorectal, Gynae TEL (65) 6507 0766 Cancers Management, Infertility FAX (65) 6507 0768 Management, IVF, Obstetrics & EMAIL [email protected] Gynaecology, Urology WEB www.sincerehealthcaregroup.com Supported Bahasa Indonesia, Burmese, languages English, Malay, Mandarin, Tagalog, Tamil (others available upon request) Accreditation Reproductive Technology Accreditation Committee (RTAC)- certified, Australia

Sincere Healthcare Group is a premium healthcare provider of choice for its high quality of care and customer-focused healthcare services. This is delivered through the three specialist centres (Sincere Medical Specialist Center For Women, Sincere Medical Specialist Center For Men and Sincere IVF Center) to provide the highest standard of excellent care, using the latest treatment modalities and investing in the latest medical equipment and technologies.

Singapore Medical Group

290 Orchard Road Specialties Aesthetics, Dentistry, Obstetrics #13-01 Paragon Medical & Gynaecology, Oncology, Singapore 238859 Ophthalmology, Orthopaedics, Sports medicine TEL (65) 6836 1000 24-hour hotline: (65) 9697 1000 Supported Bahasa Indonesia, English, languages Mandarin, Russian, Vietnamese FAX (65) 6836 8385 (others available upon request) EMAIL [email protected] Accreditation ISO-certified WEB www.singaporemedical.sg

Incorporated in 2005, Singapore Medical Group (SMG) is a fast-growing public-listed healthcare group with a wide network of subsidiaries and partners in Singapore and overseas, which strives to deliver the highest quality of care matched with stringent management and clinical standards.

19 Specialist Dental Group (SDG)

Mount Elizabeth Medical Centre Specialties Prosthodontics (dental implants, 3 Mount Elizabeth #08-03/08-08/08-10 crowns, bridges), Periodontics Singapore 228510 (gum treatment), Orthodontics (braces, Invisalign), Oral and TEL (65) 6733 7883/6734 9393 Maxillofacial Surgery (wisdom FAX (65) 6733 6032 teeth, implant surgery, jaw EMAIL [email protected] surgery), Paedodontics (dentistry for children) WEB www.specialistdentalgroup.com Supported Bahasa Indonesia, Burmese, languages English, Korean, Mandarin, Russian, Tagalog (others available upon request) Accreditation “Best Healthcare Experience” in the Singapore Experience Awards 2012, Diamond Partner of Nobel- Biocare

Specialist Dental Group (SDG) is an award-winning specialty dental practice. SDG provides comprehensive specialist care for complex dental cases. Patients can access one or more leading specialists from different specialty areas of dentistry in one appointment. Established since 1979, SDG has a team of 11 specialists covering 5 specialty areas at the Mount Elizabeth Medical Centre and the Gleneagles Medical Centre in Singapore.

The Harley Street Clinic (Singapore)

38 Irrawaddy Rd Specialties Cardiology, Oncology Mount Elizabeth Novena Specialist Centre #07-41 Supported Bahasa Indonesia, English, Hindi, Singapore 329563 languages Mandarin TEL (65) 6472 3703 (Glen) (65) 6694 0050 (MNH) FAX (65) 6472 3704 (Glen) (65) 6694 0040 (MNH) EMAIL [email protected] WEB www.theharleystreetclinicsingapore.com

The Harley Street Clinic Singapore provides specialist cardiac and cancer care to people living in Singapore and the surrounding region. It is affiliated to The Harley Street Clinic in London, UK, striving to provide the same clinical standards to its patients. Our clinics in Singapore are located at Gleneagles Hospital and Mount Elizabeth Novena Specialist Centre.

20 Public Healthcare Providers

Changi General Hospital

2 Simei Street 3 Specialties Integrated Sleep Services, Singapore 529889 Hepatobiliary Services, Gastroenterology, Breast Service, TEL International Medical Services (IMS): Vascular Surgery, Sports Medicine (65) 6850 3388 Supported Bahasa Indonesia, Burmese, FAX IMS: (65) 6782 1353 languages Khmer, Mongolian, Vietnamese EMAIL [email protected] Accreditation JCI-accredited, ISO-certified WEB www.cgh.com.sg

Changi General Hospital (CGH) is a 790-bed hospital offering a comprehensive range of medical specialities. Over the years, CGH has established itself as a centre of medical excellence and adopts a proactive integrated care approach.

KK Women’s and Children’s Hospital

100 Bukit Timah Road Specialties Multidisciplinary medical and Singapore 229899 surgical specialties for children, Obstetrics and Gynaecology, TEL 24-hour hotline: (65) 6394 8888 Gynaecological Cancers, Breast FAX (65) 6292 5145 Conditions EMAIL [email protected] Supported Bahasa Indonesia, Bengali, languages WEB www.kkh.com.sg Burmese, English, Mandarin, Vietnamese (others available upon request) Accreditation ISO-certified, JCI-accredited

KK Women’s and Children’s Hospital (KKH) is a leading integrated women’s and children’s hospital. With more than 400 specialists, KKH provides tertiary services and manages complex, high-risk conditions in Obstetrics and Gynaecology (O&G), Paediatrics and Neonatology. Its multidisciplinary and holistic approach to treatment has delivered significant breakthroughs, winning a World Health Organisation award for excellent care in obstetrics and neonatology. As an academic healthcare institution, KKH is actively involved in world-class clinical education and research. It runs Singapore’s largest specialist training programme for O&G, and a highly rated Paediatric Residency Programme accredited by the Accreditation Council for Graduate Medical Education International.

21 National Cancer Centre Singapore

11 Hospital Drive Sub- Breast, Colorectal, Genitourinary Singapore 169610 specialties Oncology, Gynaecology, Haema- TEL (65) 6236 9433 tology, Head and Neck, Hepatobil- iary, Lymphoma, Neuro-oncology, FAX (65) 6536 0611 Paediatrics, Sarcoma, Skin, Tho- EMAIL [email protected] racic, Thyroid, Upper and Lower Gastrointestinal Tract, Oncologic WEB www.nccs.com.sg Imaging, Palliative Medicine Supported Bahasa Indonesia, Bengali, languages Burmese, Khmer, Mandarin, Mon- golian, Russian, Vietnamese Accreditation JCI-accredited

The National Cancer Centre Singapore (NCCS) is dedicated to providing a holistic and multidisciplinary approach to cancer treatment and patient care. NCCS treats almost 70 per cent of the public sector oncology cases. Through developing sub- specialisation among its clinical oncologists, NCC patients receive the best in treatment and care. NCCS is simultaneously engaged in cutting-edge clinical and translational research which has received international recognition. NCCS was accredited by the Joint Commission International in 2010 for quality patient care and safety. NCCS, which is set to be a global leading institution, offers specialist training programmes and research training to local and international applicants.

National Dental Centre Singapore

5 Second Hospital Avenue Specialties General Dentistry & Dental Emer- Singapore 168938 gencies, Endodontics, Oral & Maxil- lofacial Surgery, Paediatric Dentistry, TEL (65) 6324 8802 Periodontics, Prosthodontics EMAIL [email protected] Supported English, Mandarin, Malay, Tamil WEB www.ndcs.com.sg languages Accreditation JCI-accredited

The National Dental Centre of Singapore (NDCS) is a referral centre for oral health. Its teams of clinical experts and trained support staff are known for providing a high standard of care and safety for patients. Teams provide multidisciplinary care for complex dental conditions in a modern, well-equipped facility and partner medical experts in the patients’ care where needed. It is the first dental institution in Asia accredited by the Joint Commission International. NDCS trains dental professionals and conducts research both locally and in collaboration with other international centres.

22 National Heart Centre Singapore

17 Third Hospital Avenue Specialties Cardiac Electrophysiology and Singapore 168752 Pacing, Cardiovascular and Thoracic Surgery, Heart and Lung TEL (65) 6236 7438 Transplantation, Interventional FAX (65) 6323 0663 Cardiology, Mechanical Heart EMAIL [email protected] Device Implantation WEB www.nhcs.com.sg Supported Bahasa Indonesia, Burmese, Ben- languages gali, English, Mandarin, Vietnamese Accreditation JCI-accredited

National Heart Centre Singapore (NHCS) is a national and regional referral centre for treating heart and vascular disorders and is the largest cardiovascular practice in Singapore. NHCS provides a one-stop comprehensive preventive, diagnostic, therapeutic and rehabilitative cardiac service. Its clinical outcomes are on par with international standards. NHCS is the first heart hospital in Asia to be accredited by JCI and is the only institution in Singapore that performs heart and lung transplantations. NHCS also offers a full-range of FDA-approved mechanical heart devices to prolong and improve the quality of life of advanced heart failure patients.

National Neuroscience Institute

11 Jalan Tan Tock Seng Specialties Brain Injury, Dementia, Neurora- Singapore 308433 diology Service, Neurotrauma, Parkinson’s Disease, Stroke TEL (65) 6326 5656 Supported Bahasa Indonesia, Bengali, FAX (65) 6326 5900 languages Burmese, English, Mandarin, EMAIL ims@.com.sg / Vietnamese [email protected] (others available upon request) WEB www.nni.com.sg

The National Neuroscience Institute (NNI) is the national specialist centre for the management of patients with diseases of the brain, spine, nerves and muscles. It offers over 20 subspecialties in neuroscience care and is the regional centre for clinical referrals. NNI provides clinical neuroscience services to various hospitals in Singapore and is the only institute with a dedicated Neuroradiology Department.

23 National University Hospital (NUH)

5 Lower Kent Ridge Road Specialties Cardiology, Gastroenterology Singapore 119074 and Hepatology, Hand and Reconstructive Microsurgery, TEL 24-hour hotline: (65) 6779 2777 Obstetrics and Gynaecology, FAX (65) 6777 8065 Oncology, Ophthalmology, EMAIL [email protected] Organ transplant programmes for adults (in kidney, liver and WEB www.nuh.com.sg pancreas) and children (kidney and liver), Orthopaedic Surgery, Paediatrics, Stem Cell Transplant Supported Bahasa Indonesia, Burmese, languages Khmer, Russian, Vietnamese (Others available upon request) Accreditation ISO-certified, JCI-accredited

NUH is a tertiary hospital and major referral centre for a comprehensive range of medical, surgical and dental specialties. The Hospital is also the only public hospital in Singapore to offer paediatric kidney and liver transplant programmes. Two National Centres of Excellence are also situated at NUH, namely the National University Heart Centre, Singapore (NUHCS) and the National University Cancer Institute, Singapore (NCIS).

In 2004, NUH became the firstS ingapore hospital to receive the Joint Commission International (JCI) accreditation, an international stamp for excellent clinical practices in patient care and safety. NUH achieved full JCI accreditation again in August 2010.

Singapore General Hospital

Outram Road Specialties (Plastic Surgery) Burns, Singapore 169608 Colorectal and Orthopaedic Surgery, General Surgery, Liver & TEL (65) 6326 5656 Kidney Transplant, Neurosurgery, FAX (65) 6326 5900 Otolaryngology (ENT), Sleep EMAIL [email protected] Disorder, Urology WEB www.sgh.com.sg Supported Bahasa Indonesia, Bengali, languages Burmese, English, Mandarin, Vietnamese (others available upon request) Accreditation ISO-certified, JCI-accredited, Magnet-accredited

Singapore General Hospital (SGH) is Singapore’s flagship hospital and is one of two tertiary-level hospitals in the SingHealth group. With more than 30 specialty services, it offers the widest range of medical specialties and is the national referral centre for Haematology, Renal Medicine, Nuclear Medicine, Orthopaedic Surgery, Pathology and Plastic Surgery (Burns). It is also the pioneer Magnet hospital in Asia, a testament to its excellence in nursing. This award by the American Nurses Credentialing Center places the hospital in the elite group of the top 5% of hospitals in the world to have achieved this much coveted recognition.

24 Singapore National Eye Centre

11 Third Hospital Avenue Specialties Specialised ophthalmological Singapore 168751 services TEL 24-hour hotline: (65) 6100 9393 Supported Bahasa Indonesia, English, languages Mandarin, Vietnamese FAX (65) 6222 9393 (others available upon request) EMAIL [email protected] Accreditation ISO-certified, JCI-accredited WEB www.snec.com.sg

Singapore National Eye Centre (SNEC) is the designated national centre within the public sector healthcare network, and spearheads and coordinates the provision of specialised ophthalmological services with emphasis on quality education and research. Since its opening in 1990, SNEC has achieved rapid growth and currently manages an annual workload of 275,000 outpatient visits, 20,000 major eye surgeries and 8,500 laser procedures. With a faculty of more than 60 specialists, 10 subspecialties have been established to provide a full range of eye treatment from comprehensive to tertiary levels for the entire spectrum of eye conditions including Cornea, Vitreo-Retina, Glaucoma and Cataract.

Tan Tock Seng Hospital (TTSH)

11 Jalan Tan Tock Seng Specialties Cardiology, Endocrinology, Singapore 308433 Gastroenterology, General Medicine, General Surgery, 24-hour hotline: (65) 6357 1590 TEL Hepatology, Opthalmology FAX (65) 6256 1261 (EYE), Orthopaedic Surgery, Otolaryngology (ENT), EMAIL [email protected] Paediatrics, Rehabilitation WEB www.ttsh.com.sg Medicine, Urology Supported Arabic, Bahasa Indonesia, languages Bengali, Burmese, Khmer, Korean, Mandarin, Mongolian, Russian, Vietnamese Accreditation ISO-certified, JCI-accredited, Singapore Quality Class

Tan Tock Seng Hospital (TTSH), part of the National Healthcare Group, is one of Singapore’s largest multi-disciplinary hospitals with more than 160 years of pioneering medical care and development. The hospital has 36 clinical and allied health departments, 15 specialist centres and is powered by more than 6,000 healthcare staff. TTSH sees over 2,000 patients at its specialist clinics and some 460 patients at its emergency department every day. The hospital keeps abreast and believes in investing in its staff, facilities, medical technology and system improvements. TTSH has been awarded the ISO 9001 certification and Joint Commission International (JCI) accreditation.

25 For general enquires:

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