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USAID-Taqadum Governance Strengthening Project

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USAID-Taqadum Governance Strengthening Project GOVERNANCE STRENGTHENING PROJECT (GSP/TAQADUM) SERVICE DELIVERY IMPROVEMENT PLAN (SDIP) BAGHDAD-AL KARKH DIYALA DIRECTORATE OF YOUTH AND SPORT/AGE GROUP December, 2016 This report was produced for review by the U.S. Agency for International Development (USAID). It was prepared by Chemonics International Inc. Contract No. AID-267-C-11-00006 Governance Strengthening Project (GSP/Taqadum) Contract No. AID-267-C-11-00006 IRAQ GOVERNANCE STRENGTHENING PROJECT (GSP/TAQADUM) December, 2016 SERVICE DELIVERY IMPROVEMENT PLAN (SDIP) BAGHDAD-AL KARKH DIYALA DIRECTORATE OF YOUTH AND SPORT/AGE GROUP SUBMITTED BY CHEMONICS INTERNATIONAL, INC. Governance Strengthening Project Contract No. AID-267-C-11-00006 DISCLAIMER The author’s views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government. Governance Strengthening Project (GSP/Taqadum) Contract No. AID-267-C-11-00006 CONTENTS INTRODUCTION ........................................................................................................... 3 VISION OF THE DIRECTORATE ................................................................................ 4 MISSION OF THE DIRECTORATE ............................................................................. 4 OBJECTIVE GOALS ........................................................................................................ 4 DIRECTORATE’S WORK AND THE STRATEGY PURSUED .............................. 5 EXECUTIVE SUMMARY ................................................................................................. 8 CHALLENGES FACED BY THE BAGHDAD/ AL KARKH YOUTH AND SPORTS DIRECTORATE ............................................................................................... 9 WORK STAGES IN DEVELOPING THE PLAN OF IMPROVING THE YOUTH AND SPORTS REALITY: ............................................................................. 10 GRADUAL APPROACH .............................................................................................. 11 First: analyzing and evaluating the internal and external environment (SWOT) ............ 12 Second: performance indicators: ............................................................................................... 15 GAP ANALYSIS WITH PROPOSED SOLUTIONS ................................................ 26 INFRASTRUCTURE INDICATOR ............................................................................. 33 YOUTH’S PARTICIPATORY ACTIVITIES ............................................................... 41 HOW CAN WE GET THERE? ................................................................................... 42 HOW CAN WE ENSURE SUCCESS? ....................................................................... 43 RECOMMENDATIONS ............................................................................................... 57 ANNEXES: THE STANDARDS .................................................................................. 58 Governance Strengthening Project (GSP/Taqadum) Contract No. AID-267-C-11-00006 INTRODUCTION The service delivery improvement plan is a strategic comprehensive plan aimed at improving the youth’s and sports’ reality at the Baghdad/ Al Karkh Youth and Sports Directorate using the available resources. The youth’s and sports’ reality improvement plan is based on a future vision according to the existing data and indicators with the aim of enabling the youth to be effectively engaged in all wakes of life through a well-informed scientific management based on a methodology with clear goals and implications that can be applied. The SDIP plan will enable the development of a long-term vision to manage the Directorate and at the same time will ensure that the issues will day after day be under control. The plan includes the planned application of resources with the aim of achieving these goals. The service delivery improvement plan is aimed at helping Al Karkh Youth and Sports Directorate to handle the issues related to improving its performance and providing the best services to the citizens. In addition, this plan is based on the results of the Youth and Sports Directorate and consists of two stages: • The first stage is identifying the status of services provided to the age groups for the youth sector and indicating the available capabilities. • The second stage is coming out with a SDIP plan to handle the issues relevant to the service delivery and providing immediate and long-term solutions to deficiencies, if any. Baghdad-Al Karkh Diyala Directorate of Youth and Sport/Age Group 3 Governance Strengthening Project (GSP/Taqadum) Contract No. AID-267-C-11-00006 VISION OF THE DIRECTORATE Wider participation of the youth in the different activities of Baghdad Al Karkh Youth and Sports Directorate MISSION OF THE DIRECTORATE Enabling the youth, developing their skills and expanding the horizons of their thinking by raising the efficiency of the staff members working at the Baghdad/ Al Karkh Youth and Sports Directorate. OBJECTIVE GOALS Working on encouraging the youth to participate in the Directorate’s different sports, cultural and technological activities, aimed at building up energized educated youth. Baghdad-Al Karkh Diyala Directorate of Youth and Sport/Age Group 4 Governance Strengthening Project (GSP/Taqadum) Contract No. AID-267-C-11-00006 DIRECTORATE’S WORK AND THE STRATEGY PURSUED 1. Expanding the youth’s engagement in activities they like to exercise. Each forum will provide a form explaining the willingness of forum visitors and residents who have sons aged 6-35, regarding the activities that the residents or the youth themselves would like to exercise inside the forum. 2. Activating cooperation with the Education Directorates within Al karkh Sector. Cooperation protocols have been signed with them in addition to cooperation with the government and private colleges. 3. Coordinating with the NOGs whose work is consistent with the youth’s orientations. 4. Attempting to complete a number of sports and youth projects and significant infrastructure whose percentage of completion has reached advanced stages and at the densely populated areas through allocating funds by the local and central governments. 5. Developing the staffs working at Al Karkh Youth and Sports Directorate and directors of forums and also forum employees through modern developmental courses and hiring efficient lecturers inside and outside Iraq 6. Enhancing moral and scientific support for the distinguished staffs of the Directorate an forums 7. Developing a scientific plan for all the Directorate’s divisions and also for the forums based on the rapid development of society and the state of renewal occurring in the minds and ideology of the youth, taking into account the security circumstances Iraq has been undergoing in terms of combatting terrorism and extremism and casting away the violence. 8. Paying attention to all the society’s categories, taking into account the diversity of elements ( gendarme and also the handicapped, the displaced and persons with special needs Baghdad-Al Karkh Diyala Directorate of Youth and Sport/Age Group 5 Governance Strengthening Project (GSP/Taqadum) Contract No. AID-267-C-11-00006 We conclude from the foregoing that: The existence of qualified staffs at the Baghdad/ Al karkh Youth and Sports Directorate with the forum directors would provide a big opportunity for the success of the goals and plans developed by the Directorate depending on the provision of sports supplies and integrated infrastructure that encourage the youth to exercise sports and cultural activities, and also by holding developed technological courses that keep up with the accelerating progress in the world of internet and social networking. It is also necessary to invest these developments in opening continuous dialogue channels with the youth and forum directors and to communicate with them to share visions and ideas to get to what the Directorate aspires in terms of that the youth can play the basic and effective role and that their engagement in the activities is based on their full convictions. Also, the Directorate’s work philosophy is based on voluntary work so that it can be one of the most important pillars of the upcoming future works of Baghdad/ Al Karkh Youth and Sports Directorate. Baghdad-Al Karkh Diyala Directorate of Youth and Sport/Age Group 6 Governance Strengthening Project (GSP/Taqadum) Contract No. AID-267-C-11-00006 The most important residential neighborhoods of the City of Baghdad/ Al Karkh Baghdad-Al Karkh Diyala Directorate of Youth and Sport/Age Group 7 Governance Strengthening Project (GSP/Taqadum) Contract No. AID-267-C-11-00006 EXECUTIVE SUMMARY The analysis mechanisms pursued in reviewing the performance indicators of Baghdad/ Al Karkh Youth and Sports directorate in service delivery, as compared with the national standards and preferentiality according to the direct impact on the performance indicators to ensure quality and continuity of service, have produced a set of basic elements and provided immediate and long-term solutions that would improve the service provided to the citizens, and as follows: The management of service provided: the management of service provided for the age groups is one of the important and effective elements in developing the society’s capacities which positively impact on the total relationship between the members of the public. The service management is based on vital elements that must be utilized efficiently and effectively
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