Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003
Annex A - Statement of Work Digital Display Network (DDN)
Revised August 27th, 2014
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003
Table of Contents
Section 1- Introduction ...... - 3 - 1.1 Digital Display Network Services ...... - 3 - 1.2 Division of document into Sections ...... - 3 - Section 2 - Operational Requirements ...... - 4 - 2.1 General ...... - 4 - 2.2 Client Support ...... - 4 - 2.2.1 Help Desk ...... - 4 - 2.2.2 Engineering Assistance ...... - 4 - 2.3 Problem Management ...... - 5 - 2.3.1 General ...... - 5 - 2.3.2 Problem Severity ...... - 5 - 2.3.3 Escalation Procedures ...... - 6 - 2.4 Reporting and Billing ...... - 6 - 2.4.1 Monthly Service Reports ...... - 6 - 2.4.2 Inventory Reports ...... - 6 - 2.4.3 Billing and Invoices ...... - 6 - 2.4.4 Secure Web Portal Access ...... - 7 - 2.4.5 Site Visits ...... - 7 - 2.4.6 Work location ...... - 7 - Section 3 - Digital Display Network (DDN) Services ...... - 7 - 3.2 Wireless Cellular Data Services ...... - 7 - 3.3 Software as Services (SaaS) ...... - 8 - 3.4 Display ...... - 8 - 3.5 Digital Signage Media Player ...... - 8 - 3.6 Digital Signage Infrastructure ...... - 10 - 3.7 Commercial Grade Display Stand / Wall Mount / Ceiling Mount ...... - 10 - 3.8 Maintenance and Support Services for New Equipment ...... - 10 - 3.9 On-site Support for off-warranty Equipment ...... Error! Bookmark not defined. 3.10 Warranty ...... - 11 - Section 4 - Professional Services ...... - 11 - 4.1 Content Management ...... - 11 - 4.2 Content Development ...... - 12 - 4.3 Monitoring Services ...... - 13 - 4.4 Integration Services ...... - 13 - 4.5 Installation ...... - 14 - 4.6 Relocations and Changes ...... - 14 - Section 5 – Training Services ...... - 14 - Section 6 - List of Service Canada locations equipped with DDN Screens ...... - 16 - Section 7- List of Potential Additional Locations: Service Canada Passport services centres .... - 28 - Section 8- Glossary and Definitions ...... - 31 -
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Section 1- Introduction 1.1 Digital Display Network Services
Service Canada (SC) operates a digital signage network of 182 screens, referred to as the Digital Display Network (DDN). The screens are located in Service Canada Centres (SCC’s) located across Canada and in corporate offices in the Ottawa/Gatineau region. The majority of DDN screens are located in public-facing waiting areas. Information is posted on each screen through a centrally managed content service using a secure wireless cellular network.
SC has a requirement for the provision, operation, maintenance and support of their Digital Display Network (DDN) which includes:
Content Management; Maintenance and support of the centrally-managed national digital signage network of SC’s DDN; Support changes and upgrades to the DDN, such as (but not limited to): performance evaluation; expansion of the network; relocation of equipment, and; the replacement of equipment on an as-needed basis. Professional and Training Services on an as-needed basis. Purchase of Hardware and Licensed Software; and Installation Services on an as-needed basis.
1.2 Division of document into Sections
This Statement of Work is divided into the following eight Sections:
Section 1 – Introduction;
Section 2 – Operational Requirements;
Section 3 – Digital Display Network Services;
Section 4 – Professional Requirements;
Section 5 – Training Services;
Section 6 – List of Current Locations equipped with DDN screens;
Section 7 – List of Potential Additional Locations
Section 8 – Glossary and Definitions
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 Section 2 - Operational Requirements 2.1 General
2.1.1 The Contractor must provide the operational services defined in Section 2 on an on-going basis in support of the services delivered on an as-and-when requested basis in Sections 3 and 4.
2.1.2 The Contractor must ensure that all verbal, written and electronic communications provided directly to Service Canada (e.g. user support, recorded greetings and prompts, email, voice mail, support and training documentation, reports, user interface/applications are available in both official languages of Canada (English and French) offering Users the choice of either language depending on their individual preference.
2.1.3 The Contractor must designate a representative who will serve as the primary point of contact for both operational and technical matters.
2.2 Client Support 2.2.1 Help Desk
2.2.1.1 The Contractor must provide Users with technical support through a help desk. The Help Desk must be available Monday to Friday from 7:00 am to 7:00 pm Eastern time.
2.2.1.2 The Help Desk must have a dedicated email account and one toll-free number for access by Service Canada from any location in Canada.
2.2.1.3 The Help Desk support representatives must respond to User questions and to the extent possible, resolve problems and provide advice regarding issues relating to the DDN.
2.2.1.4 The Help Desk support must respond to 90% of User requests within a 30 minute window and provide follow-up support (if needed) within 12 hours of initial contact.
2.2.1.5 The Help Desk representative(s) must log and track all reported calls to the help desk from the time of initial report until the resolution of the problem.
2.2.1.6 The Help Desk must provide support in English or French depending on the User’s preference. 2.2.2 Engineering Assistance
2.2.2.1 In addition to the Help Desk, the Contractor must provide engineering assistance to the Technical Authority (TA).
2.2.2.2 The Contractor must assist with issues requiring technical expertise at a level greater than the Hotline. This could include, but not be limited to, assistance with:
Compatibility issues; System performance; System integration; System configuration; and
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 Connectivity
2.2.2.3 The Contractor’s Engineering Assistance must be available Monday to Friday from 8:00 am to 4:00 pm Eastern Time to receive and respond to calls.
2.2.3.4 The Engineering Assistance must provide support in English or French depending on the User’s preference.
2.3 Problem Management 2.3.1 General
2.3.1.1 The Contractor must manage all problems affecting the delivery of the services under this Contract. These problems must be managed 24 hours a day, every day of the year, by the Contractor by diagnosing, tracking and reporting on all problems that affect any User’s ability to use the services. This includes all hardware, network and service problems. The Contractor must document all problems, including a description of the problem, date of the problem, all details on how the problem was resolved and the time of restoration.
2.3.1.2 The Contractor is responsible for keeping all Hardware/Software safe from an IT security perspective. They must have ways to deter wireless network hackers, IP hackers and other cyber-criminals. The Contractor is not only responsible for the security of the DDN network, but must also provide us with a contingency plan for a cyber-attack as well as be accountable for any damages (monetary, equipment, Service Canada’s reputation and otherwise.) The Contractor must document all cyber-attack instances, including a description of the attack, date of the attack, all details on how the attack was resolved and if there was any interruption with service.
2.3.1.3 The Contractor must notify the Technical Authority (TA) of any major outage within 24 hours of detection.
2.3.1.4 The Contractor must provide the TA with a problem report as detailed in Section – Reporting with any outage within 24 hours of the resolution of the problem. 2.3.2 Problem Severity
2.3.2.1 Service Canada has two types of problem severity: major and minor outage.
2.3.2.2 A major outage occurs when one or more of the following occurs:
Connectivity is lost on five or more System Elements; Five or more System Elements are inoperative; The Content Management System (CMS) is unavailable; The CMS is not communicating with five or more System Elements; or The DDN infrastructure is unavailable
2.3.2.3 A minor outage occurs when one or more of the following applies:
Connectivity is lost on one to four System Elements; One to four System Elements are inoperative; or The CMS is not communicating with one to four System Elements.
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 2.3.3 Escalation Procedures
2.3.3.1 Depending on the severity of the problem where it affects the services, the Contractor must address SC reporting requirements based on the escalation timelines below. The Contractor must provide regular updates (intervals defined by the next escalation level) for which the incident has been identified and categorized and as defined below. The Contractor must provide the names and titles of the Contractor’s Management escalation levels within their organizations at contract award.
2.3.3.2 The Contractor must, at a minimum, meet the following time frames for advising SC personnel of Escalation Procedures:
Escalation contact Minor Outage* Major Outage* SC DDN Operations designate 1 Hour 30 Minutes SC Technical Authority 12 Hours 1 Hour SC Technical Authority N/A 12 Hours *as defined in section 2.3.2
2.4 Reporting and Billing 2.4.1 Monthly Service Reports
2.4.1.1 The Contractor must provide a Monthly Service Report no later than 20 days after the end of the calendar month.
2.4.1.2 The Monthly Service Report must include outages of any System Elements.
2.4.1.3 Service Canada will not be charged for data connectivity disruptions due to network services outages. 2.4.2 Inventory Reports
2.4.2.1 The Contractor must maintain up-to-date documentation of all equipment associated with the DDN under this Contract.
2.4.2.2 The Contractor must update the inventory within 10 days after defective parts are replaced.
2.4.2.3 The Contractor must provide the inventory to the TA as requested, not to exceed once per month.
2.4.2.4 The Contractor must provide the inventory documentation in its entirety to the TA one month before expiration date of the contract. 2.4.3 Billing and Invoices
2.4.3.1 The Contractor must invoice Service Canada on a monthly basis for all one-time and recurring costs accounted for in that month.
2.4.3.2 The Contractor must cooperate with the TA for the resolution of any billing issues to the satisfaction of the TA.
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 2.4.3.3 The Contractor must ensure that the invoices are sent within 10 business days after the end of each billing period.
2.4.4 Secure Web Portal Access
2.4.4.1 The Contractor must provide an FTP service accessible through a secure web portal to support the transfer of content to and from the DDN CMS. The FTP service must operate outside of Service Canada’s firewall.
2.4.4.2 The Contractor must provide access to the content management service (CMS) through a secure web portal.
2.4.4.3 The Contractor must supply a DDN management interface via a secure web portal that provides (at a minimum):
System health, including connectivity status of each System Element; and Remote diagnostics and access to control each System Element.
2.4.5 Site Visits
2.4.5.1 Prior to installation, the Contractor may conduct separate site visits to perform technical and engineering assessments for each location.
2.4.5.2 The Contractor must notify the TA to coordinate any site visits, and must coordinate with each on-site representative to schedule a mutually acceptable date and time.
2.4.6 Work location
2.4.6.1 Installations will occur across the existing 182 Service Canada locations (as required) and potentially up to 100 additional expansion sites.
Section 3 - Digital Display Network (DDN) Services
3.1 General
3.1.1 As and when requested, the Contractor must provide a centrally-managed national digital signage network (DDN) capable of operation though a network provided by the Government Cellular Services (http://publiservice.tpsgc-pwgsc.gc.ca/sit- its/catalogue/telecommunications/scg-gcs-eng.html) contractor, independent of any and all Service Canada networks.
3.1.2 The Contractor must ensure that the DDN meets the technical hardware and licensed software requirements outlines in this Statement of Work (SOW). 3.2 Wireless Cellular Data Services
3.2.1 The Contractor will collaborate with the Government Cellular Services (http://publiservice.tpsgc-pwgsc.gc.ca/sit-its/catalogue/telecommunications/scg-gcs-eng.html)
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 contractor(s) to operate on a secure wireless 3G+ high-speed network for each digital signage media player.
3.3 Software as Services (SaaS)
3.3.1 The Contractor must provide a separate software infrastructure that operates as a “Software as a Service” (SaaS) arrangement, through a secure web-browser based portal operating outside of Canada’s firewall.
3.3.2 The SaaS must include a content management system (CMS) – See Section 4.
3.3.3 The SaaS must include all software revisions, patches and major releases incorporated within a monthly fee. 3.4 Display
3.4.1 Must be a commercial grade LCD display rated by the manufacturer for minimum 16 hours/7 days per week operation.
3.4.2 Must have a minimum screen size of 55" (diagonal) or larger, supporting a high-definition 1080p signal (1920 x 1080 native resolution).
3.4.3 Must support the VESA Display Power Management Standard (DPMS) compliance standard: capable of accepting any standby and on/off commands.
3.4.4 Must support RS232 control.
3.4.5 Must include multiple digital and analog video inputs such as: DVI-D, 15-pin D-sub, BNC, Component Video, and HDMI.
3.4.6 Must include integrated speakers from the display manufacturer to support sound playback.
3.4.7 Must include hardware to securely mount the display in a public area in accordance with local health and safety standards and is in-line with Government of Canada regulations pertaining to the public's safety (http://www.hc-sc.gc.ca/cps-spc/legislation/acts-lois/index-eng.php) . 3.5 Digital Signage Media Player
3.5.1 Must be a commercial grade digital signage media player unit supporting 24/7 operation.
3.5.2 Must not be a proprietary or “closed” hardware solution that only works with a specific software application or firmware. It must be capable of supporting operation using an Android, Windows, Linux, MacOs, or iOS based operating system.
3.5.3 Must provide 1920 x 1080 progressive output (1080p HD video) as well as provide backward compatibility for monitors supporting the 1280 x 720 progressive (720p) video resolution.
3.5.4 Must support network connectivity via USB, hardwire LAN, secure Wi-Fi, and secure 3G+ wireless.
3.5.5 Must include a wireless cellular modem to support secure 3G+ wireless connectivity.
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 3.5.6 Must support remote operation and management through a secure 3G+ wireless cellular connection.
3.5.7 Must include designed-in capability to mount behind display panels or include brackets compatible with VESA mounting standard.
3.5.8 All communications between the digital signage media player and server must be security encrypted over and above a secure https session using the Secure Sockets Layer (SSL) technology.
3.5.9 Each digital signage media player unit must also be capable of controlling and monitoring the function and status of the LCD display (standby, on/off) through an RS232 or a VESA DPMS connection.
3.5.10 Must be able of controlling and monitoring the function and status of the following make and model of LCD displays: Samsung (520DX, 400FP-2, 460FP-2, 460DX, ME55D, ME55C, ED40C), Sony (FWD-40LX2F) and NEC (LCD5220).
3.5.11 The text output from the media player to the screens must support French language characters.
3.5.12 Must connect on a configurable schedule with the master or control server hosted by the Contractor, and “pull” new instructions and media files. The platform incorporates intelligence that ensures only new files are transferred, controlling data traffic levels.
3.5.13 Must support remote access, restart and upgrades to minimize on-site service calls.
3.5.14 Must be rated as having a Mean Time Between Failure (MTBF) at a minimum of three years.
3.5.15 Must support and control stereo audio output.
3.5.16 Must support management operation through a secure web-browser based portal which does not require a separate software infrastructure purchase and operates as a "Software as a Service" (SaaS) model.
3.5.17 Must be able to receive software and firmware updates remotely through a centralized web- based management system.
3.5.18 Must not accept in-bound network connections or access requests whatsoever.
3.5.19 Must only work with dynamic IP addressing issued by the cellular network for each cellular connectivity event.
3.5.20 Must support multi-zone playlist capability.
3.5.21 Must support multiple media types, including: MP4/H.264 video files, MPEG 1-4 (high- definition video @ 6Mbs), SWF, Flash (including dynamic Flash support), AVI video files (high- definition video @ 5Mbs), WMV (high-definition video @ 5Mbs), JPEG, JPG, PNG (Static files), Microsoft PowerPoint (PPT, PPS), RSS for ticker, Dynamic URL files.
3.5.22 Must support integration of performance tools (such as audience tracking) to measure and audit the performance of the DDN.
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 3.5.23 Must include mounting hardware to securely mount to a stand or LCD display located in a public area in accordance with local health and safety standards and is in-line with Government of Canada regulations pertaining to the public's (http://www.hc-sc.gc.ca/cps- spc/legislation/acts-lois/index-eng.php). 3.6 Digital Signage Infrastructure
3.6.1 The Contractor will collaborate with a Wireless Cellular Data Services Contractor to operate on a secure wireless 3G+ high-speed network for each digital signage media player.
3.6.2 This service must support remote operation and management of digital signage content to all displays through a secure wireless cellular connection.
3.7 Commercial Grade Display Stand / Wall Mount / Ceiling Mount
3.7.1 Must securely support the supplied LCD panel screen, digital signage media player, power supplies, and cabling.
3.7.2 Stands must be height adjustable up to 6'.
3.7.3 Must comply with VESA mounting standard.
3.7.4 Include internal cord management to hide all wires and cables.
3.7.5 Must be certified for use in a public area in accordance with local health and safety standards and is in-line with Government of Canada regulations pertaining to the public's safety (http://www.hc-sc.gc.ca/cps-spc/legislation/acts-lois/index-eng.php).
3.7.6 The Contractor must ensure there are no Health, Safety and Accessibility issues related to the installation of the display stands within Service Canada Centres.
3.8 Maintenance and Support Services for New Equipment
3.8.1 The Contractor must provide on-site maintenance services for all DDN new equipment.
3.8.2 The Contractor must perform scheduled maintenance on the equipment and service components as required to ensure optimal functionality of the DDN.
3.8.3 The Contractor must notify the Technical Authority at least 5 business days in advance of a schedule maintenance window, with the exception of emergency situations. In the case of any emergency maintenance, the Contractor must immediately advise Service Canada and affected User(s) of the need to perform the maintenance and when the maintenance will be performed. The Contractor must receive approval from the Technical Authority before starting any scheduled and/or emergency maintenance.
3.8.4 The Contractor must repair or replace defective equipment as necessary.
3.8.5 All shipping costs associated with returning the repaired or defective equipment to Service Canada must be included in the monthly maintenance costs.
3.8.6 All costs associated with the removal, installation, shipping, repair and replacement of repaired or defective equipment must be included in the monthly maintenance costs.
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 3.9 Warranty
3.9.1 The Contractor must provide a minimum three-year warranty for all new hardware provided under the contract (the Warranty Period). The warranty must cover all parts and labour involved with repairs and/or replacement of the equipment. The warranty will begin immediately upon installation of the new hardware.
3.9.2 The Contractor must perform an inspection of all equipment 90 calendar days before the end of the Warranty Period. Any damaged or defective components must be replaced before the expiration of the warranty.
Section 4 - Professional Services 4.1 Content Management
4.1.1 The Contractor must provide as and when requested by Canada a content distribution service and content management system (CMS) for the DDN.
4.1.2 The CMS must support operation through a secure web-browser based portal which does not require a separate software infrastructure and operates as a “Software as a Service (SaaS) arrangement, operating outside of Service Canada’s firewall.
4.1.3 The CMS must support remote management and operation of digital content to all displays through a secure wireless cellular connection (see section Technical requirements).
4.1.4 The CMS must support the ability for Users to upload local content to individual screens through a centrally managed approval process.
4.1.5 The CMS must support streaming of programmed content through a web browser or alternate service to allow access without a digital signage media player.
4.1.6 The CMS must support streamed local content for each signage player (such as local time, weather forecast, and/or local queue data).
4.1.7 Users and all user content must be centrally managed through a dedicated Administrative account.
4.1.8 The CMS must support all necessary data services, creative content development, content management, content distribution, and all applicable SaaS software licensing for mission critical operation of the digital displays 24/7.
4.1.9 The CMS must include content development tools and templates to facilitate the production of digital signage content and animations for the DDN.
4.1.10 The Contractor must provide all hardware, software, and required services to operate, house and maintain the CMS.
4.1.11 The Contractor’s database, content store and control servers must be located in a secure hosting facility with redundant data connections and back-up power, and the service is mirrored at a separate facility.
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 4.1.12 The CMS platform is accessed and managed by operators using a mainstream web browser, and no client software application needs to be installed on a user desktop.
4.1.13 The CMS must support User rights defined by rules, with distinct user IDs and passwords that allow access varying from full “super-user” access to highly restricted read-only privileges.
4.1.14 The CMS must include a template library with pre-designed templates specific to subject matter and locations which can be updated by users with specified permissions. The template system includes start and stop scheduling capability and a notifications and approvals workflow within the CMS.
4.1.15 The User Interface for the CMS must be fully available in both the English and French language.
4.1.16 All playlist and file scheduling on the CMS is supported to the date and specific time, to the second.
4.1.17 The CMS must support integration of Environment Canada weather reports – including current and forecast with graphic icons. Weather reports must be available for each screen based on location or postal code.
4.1.18 The CMS must include layout design tools to support both full screen and multi-zone layouts, with at least one video zone supported at all times.
4.1.19 Approved users must have access and visibility to a management dashboard that provides “at a glance” status of the deployed network, including operating health of remote devices, connectivity, file transfers, storage capacity and trouble/incident tickets.
4.1.20 All file delivery from the CMS system to remote devices is encrypted.
4.1.21 File delivery from the CMS must be fault-tolerant. If a data connection is dropped during a file transfer, that transfer resumes where it left off when connectivity is restored (as opposed to starting over).
4.1.22 The CMS must support client on-demand capability (as opposed to on-request to the Contractor) to generate reports by date range on such subjects as the status of the network and devices and the playback history of files.
4.1.23 The CMS must provide direct access to local content on each system element, including the ability to preview local content through the CMS web client.
4.2 Content Development
4.2.1 The Contractor must provide content development services that will include production time for the creation of custom content.
4.2.2 Content development services includes the creation of images, video, audio, animations, scripts, schedules, playlists, (user-customizable) templates, files, media for the DDN, and system programming.
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 4.2.3 The Contractor must log and track production time for all Service Canada content development requests.
4.2.4 The Contractor must provide ad-hoc content development requests or for supplementary production time.
4.3 Monitoring Services
4.3.1 The Contractor must provide a centralized solution to remotely monitor and control all DDN equipment and ensure it is connected at all times.
4.3.2 The Contractor must be responsible for surveillance and tracking the operational stability of the DDN. This includes logging the status of DDN equipment and equipment outages.
4.3.3 The Contractor must provide a tool to allow Users to remotely access and monitor local content on each DDN screen.
4.3.4 The Contractor must document all reported problems and maintain a record of the problem, its source, its resolution and all steps taken from open to close.
4.3.5 In the event of an unexpected outage or service disruption, the Contractor must notify Technical Authority within 24 hours of occurrence.
4.3.6 The Contractor must schedule on-site service calls through the Technical Authority (TA) for the project.
4.3.7 The Contractor must, as a minimum, perform the following activities regarding the handling of a service problem:
Identify each reported problem; Maintain an audit trail that includes all actions taken until the problem is resolved; and Provide reports as listed in the Section titled “Reporting and Billing”.
4.4 Integration Services
4.4.1 The contractor must provide integration support resources on an as-and-when requested basis to perform the following work:
Analyze existing capabilities and requirements, and recommend areas for improved capability and integration; Prototype potential solutions and suggest recommended courses of action; Perform cost/benefit analysis of implementing new processes and solutions. Provide guidance on the integration and evolution of the DDN; Provide support and guidance for current and future technology issues; Provide support for integration and evolution of the DDN infrastructure. Provide advice in defining new requirements and opportunities for applying efficient and effective solutions; Provide consultation services for systems evaluation, Hardware and Licensed Software upgrades and Develop and document detailed statements of requirements.
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Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 4.5 Installation
4.5.1 The Contractor must implement a fully operational DDN infrastructure solution within 45 calendar days of contract award.
4.5.2 The Contractor must contact the TA within 10 calendar days of contract award to assess the Hardware and Licensed Software installation planning and system configuration for the DDN and provide a detailed plan on how the DDN system will be set-up.
4.5.3 The Contractor must provide a Network Preparation Plan (NPP) according to the details and schedule provided. The NPP must include:
Delivery schedule; Installation schedule; Process for removal of old equipment and installation of new digital signage players; Summary of on-site logistical requirements for installation (such as scheduled times for technicians arrival, access to equipment, and floor space clearance required during installation process); On-site technical requirements (such as access to electrical outlets, mounting hardware); Process for system testing; and Process for system verification.
4.5.4 The Contractor must notify the TA if a transition of the existing DDN infrastructure is required and if there will be any service disruptions or potential delays at least 14 calendar days prior to the scheduled period. The TA must review the Contractor’s assessment and determine if it is warranted. Upon completion of the review, the TA must advise the Contractor to proceed or not.
4.5.5 The Contractor must be responsible for all necessary site assessments; system configuration, system testing and verification to ensure proper installation of equipment and DDN infrastructure.
4.5.6 The Contractor must ensure all installations meet all applicable health and safety standards and are in-line with Government of Canada regulations pertaining to the public’s safety (http://www.hc-sc.gc.ca/cps-spc/legislation/acts-lois/index-eng.php) .
4.6 Relocations and Changes
4.6.1 The Contractor must relocate on an as-when-requested basis existing screens and/or make changes to the DDN.
4.6.2 The Contractor must obtain authorization from the TA prior to implementing any requested relocations and /or changes.
Section 5 – Training Services
5.5.1 The Contractor must provide as-and-when requested operational on-site training for Service Canada staff during working hours.
- 14 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 5.5.2 The Contractor must provide a minimum of two complete and distinct user training sessions during regular business hours. One session must be in English and the other in French.
5.5.3 The two training sessions must include but is not limited to:
Content Management System operations; Content creation; System features and functionality; and DDN operations.
5.5.4 The Contractor must provide a training plan and schedule at least 10 business days before the installation begins. The Technical Authority must approve the plan and schedule before the training begins.
5.5.5 The Contractor must provide a training plan, tools, and documentation for a self-training tool for Service Canada staff.
5.5.6 The Contractor must provide a trainer to respond to ad-hoc telephone and email requests for help and/or clarification regarding the features and functionality of the CMS for the duration of the contract. The trainer must be available Monday to Friday from 9:00 am to 5:00 pm.
5.5.7 All training plans, presentations, tools, and documentation must be made available in both French and English.
5.5.8 The Contractor must provide a trainer for up to 6 ad-hoc sessions per calendar year via video or web conferencing. Users will be provided with a minimum of 24 hours’ notice for ad-hoc requests for training. Each Ad-hoc session will not exceed 7.5 hours per day.
- 15 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 Section 6 - List of Service Canada locations equipped with DDN Screens
# LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 1 Place D'Accueil (NHQ) 200 Promenade du Portage LCD Samsung 400FP- - Offices Gatineau, Quebec 2 / Raven XE Site 1 – Screen 1 K1A 0J9 2 Phase IV (NHQ) Place du Portage, Phase IV LCD Samsung 400FP- Site 2 – Screen 2 140 Promenade du Portage 2 / Ericsson W35 Gatineau, Quebec 3 Place D'Accueil (NHQ) 200 Promenade du Portage LCD Samsung 32” Site 1 – Screen 3 Gatineau, Quebec 320DX / Ericsson W35 Monitoring station K1A 0J9 4 Place D'Accueil (NHQ) 200 Promenade du Portage LCD Samsung 32” Site 1 – Screen 4 Gatineau, Quebec 320DX / Ericsson W35 Monitoring station K1A 0J9 5. A. Gatineau 140 Promenade du Portage, Phase IV LCD Samsung 55” ESDC Internal Gatineau, Quebec, K1A 0J9 DE-55A / Raven XE* employee Elevators entrance Site 1- Screen 1 (shared controller) (QC) B. Gatineau 140 Promenade du Portage, Phase IV LCD Samsung 55” ESDC Internal Gatineau, Quebec, K1A 0J9 DE-55A / *Connected employee Elevators entrance to same unit (above) Site 1 - Screen 2 (shared controller) (QC) 6 Gatineau 140 Promenade du Portage, Phase IV LCD Samsung 55” ESDC Internal Gatineau, Quebec, K1A 0J9 DE-55A / Raven XE employee ESDC HQ Monitoring screen Site 2 (QC) 7 Gatineau 165 Hôtel de Ville, Phase II LCD Samsung 55” ESDC Internal Gatineau, Quebec DE-55A / Raven XE employee K1A 0J9 Site 3 (QC) 8 Gatineau 200 rue Montcalm LCD Samsung 55” ESDC Internal Gatineau, Quebec DE-55A / Raven XE employee Site 4 (QC) 9 Ottawa Vanier 333 North River Road, Place Vanier, LCD Samsung 55” ESDC Internal Tower A, Entrance, Ottawa, Ontario DE-55A / Raven XE employee Site 5 (QC) 10 Cowichan (BC) 211 Jubilee Street LCD Samsung 520DX Duncan, British Columbia V9L 1W8 / Solution Microtik
- 16 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 11 Surrey South (BC) Unit 103 - 15295 Highway 10 LCD Samsung 520DX Surrey, British Columbia V3S 0X9 / Ericsson W35 12 Surrey North (BC) 100 - 13889 104th Avenue LCD Samsung 520DX Surrey, British Columbia V3T 1W8 / Ericsson W35
13 Abbotsford (BC) 32525 Simon Avenue, Suite 100 LCD Samsung 520DX Abbotsford, British Columbia V2T 6T6 / Ericsson W35 14 Langley (BC) 8747 204th Street, Suite 102 LCD Samsung 520DX Langley, British Columbia V1M 2Y5 / Ericsson W35 15 Vancouver, West 1263 West Broadway, LCD Samsung 520DX Broadway (BC) Vancouver, British Columbia V5H 1G7 / Ericsson W35
16 Kelowna (BC) 471 Queensway Avenue, Suite 106 LCD Samsung 520DX Kelowna, British Columbia V1Y 6S5 / Ericsson W35 17 Victoria (BC) 1401 Douglas Street LCD Samsung 520DX Victoria, British Columbia V8W 2G2 / Raven XE 18 Coquitlam (BC) 2963 Glen Drive, Suite 100 LCD Samsung 520DX Coquitlam, British Columbia V3B 2P7 / Ericsson W35 19 Burnaby (BC) 3480 Gilmore Way, Suite 100 LCD Samsung 520DX Burnaby, British Columbia V5G 4Y1 / Ericsson W35 20 Prince George (BC) 1363 4th Avenue LCD Samsung 520DX Prince George, British Columbia V2L 3J6 / Ericsson W35 21 Kamloops (BC) 520 Seymour St LCD Samsung 520DX Screen 1 Kamloops, British Columbia V2C 2G9 / Ericsson W35
22 Kamloops (BC) 520 Seymour St LCD Samsung 520DX Screen 2 Kamloops, British Columbia V2C 2G9 / Ericsson W35
23 Vancouver Sinclair Sinclair Centre LCD Samsung 520DX Centre (BC) 757 Hastings Street West, Suite 415 / Ericsson W35 Vancouver, British Columbia V6C 1A1 24 Maple Ridge (Ridge 22325 Lougheed Highway LCD Samsung 520DX Meadows) (BC) Maple Ridge, British Columbia V2X 2T3 / Ericsson W35 25 Chilliwack (BC) 100 - 9345 Main Street LCD Samsung 520DX Chilliwack, British Columbia V2P 4M3 / Ericsson W35
26 Vancouver East 1420 Kingsway LCD Samsung 520DX (Fraser Street) (BC) Vancouver, British Columbia V5N 2R5 / Ericsson W35
27 Courtenay (Comox 130 19th Street LCD Samsung 520DX Valley) (BC) Courtenay, British Columbia V9N 8S1 / Ericsson W35
28 Penticton (BC) 386 Ellis Street, Suite 101 LCD Samsung 520DX Penticton, British Columbia V2A 8C9 / Ericsson W35
- 17 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 29 Campbell River (BC) 950 Alder Street, Suite 101 LCD Samsung 520DX Campbell River, British Columbia V9W 2P8 / Ericsson W35 30 Vernon (BC) 3202 31st Street LCD Samsung 520DX Vernon, British Columbia V1T 5J1 / Ericsson W35 31 Cranbrook (BC) 1113 Baker Street LCD Samsung 520DX Cranbrook, British Columbia V1C 1A7 / Ericsson W35 32 New Westminster (BC) 620 Royal Avenue, Suite 201 LCD Samsung 520DX New Westminster, British Columbia V3M 1J2 / Ericsson W35 33 Port Alberni (BC) 4805 Mar Street, Unit A LCD Samsung 520DX Port Alberni, British Columbia V9Y 8J5 / Ericsson W35 34 Nanaimo (BC) 60 Front Street, Suite 201 LCD Samsung 520DX Nanaimo, British Columbia V9R 5H7 / Ericsson W35 35 Richmond (BC) 5611 Cooney Road, Suite 350 Samsung ME55C / Screen 1 Richmond, British Columbia V6X 3J6 Ericsson W35
36 Richmond (BC) 5611 Cooney Road, Suite 350 LCD Samsung 520DX Screen 2 Richmond, British Columbia V6X 3J6 / Ericsson W35
37 Salmon Arm (BC) 191 Shuswap Street Northwest, LCD Samsung 520DX Floor: 1 Salmon Arm, British Columbia V1E / Ericsson W35 4P6 38 North Shore (North 221 Esplanade West, Suite 100 LCD Samsung 520DX Vancouver) (BC) North Vancouver, British Columbia V7M 3N7 / Ericsson W35
39 Calgary East (AB) Marlborough Mall LCD Samsung 520DX 515 Marlborough Way Northeast, Suite 1502 / Ericsson W35 Calgary, Alberta T2A 7E7 40 Edmonton (Hermitage) Hermitage Square LCD Samsung 520DX (AB) 12735 – 50 street, NW / Ericsson W35 Edmonton, Alberta T5A 4L8 41 Edmonton Meadowlark Shopping Centre LCD Samsung 520DX (Meadowlark) Screen 15710 87th Avenue North-West, Suite 120 / Solution Microtik 1 (AB) Edmonton, Alberta T5R 5W9 42 Edmonton Meadowlark Shopping Centre LCD Samsung 520DX (Meadowlark-) Screen 15710 87th Avenue North-West, Suite 120 / Solution Microtik 2 (AB) Edmonton, Alberta T5R 5W9 43 Edmonton Canada Canada Place LCD Samsung 520DX Place (AB) 9700 Jasper Avenue, Floor: Main / Ericsson W35 Edmonton, Alberta T5J 4C1 44 Calgary (Centre) (AB) Harry Hays Building LCD Samsung 520DX 220 4th Avenue Southeast, Suite 270 / Ericsson W35 Calgary, Alberta T2G 4X3
- 18 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 45 Calgary (South) (AB) Fisher Park II LCD Samsung 520DX 6712 Fisher Street Southeast, Suite 100 / Raven XE Calgary, Alberta T2H 2A7 46 Red Deer (AB) 101, 4901 46th Street LCD Samsung 520DX Screen 1 Red Deer, Alberta T4N 1N2 / Ericsson W35
47 Red Deer (AB) 101, 4901 46th Street Samsung ME55C / Screen 2 Red Deer, Alberta T4N 1N2 Ericsson W35
48 Calgary (North) (AB) One Executive Place LCD Samsung 520DX 1816 Crowchild Trail Northwest, Floor: Main / Ericsson W35 Calgary, Alberta T2M 3Y7 49 Grande Prairie (AB) Towne Centre Mall LCD Samsung 520DX 100, 9845 99th Avenue, Suite 100 / Ericsson W35 Grande Prairie, Alberta T8V 0R3 50 Lethbridge (AB) Crowsnest Trail Plaza LCD Samsung 520DX 920 2A Avenue North, Unit 101 / Ericsson W35 Lethbridge, Alberta T1H 0E3 51 Edmonton Milbourne 148 Millbourne Market Mall LCD Samsung 520DX (AB) 38 Avenue & Millwoods Road / Solution Microtik Screen 1 Edmonton, Alberta T6K 3L6 52 Edmonton Milbourne 148 Millbourne Market Mall LCD Samsung 520DX (AB) 38 Avenue & Millwoods Road / Solution Microtik Screen 2 Edmonton, Alberta T6K 3L6 53 Medicine Hat (AB) Northside Centre LCD Samsung 520DX 78 8th Street Northwest / Solution Microtik Medicine Hat, Alberta T1A 6P1 54 Saskatoon (SK) Federal Building LCD Samsung 520DX Screen 1 101 22nd Street East / Ericsson W35 Saskatoon, Saskatchewan S7K 0E2 55 Saskatoon (SK) Federal Building LCD Samsung 520DX Screen 2 101 22nd Street East / Ericsson W35 Saskatoon, Saskatchewan S7K 0E2
56 Regina (SK) Alvin Hamilton Building LCD Samsung 520DX 1783 Hamilton Street / Solution Microtik Regina, Saskatchewan S4P 2B6 57 Prince Albert (SK) South Hill Mall LCD Samsung 520DX 103 - 2995 2nd Ave W / Solution Microtik Prince Albert, Saskatchewan S6V 5V5 58 Moose Jaw (SK) Victoria Place LCD Samsung 460FP- 111 Fairford Street East, Suite 501 2 / Ericsson W35 Moose Jaw, Saskatchewan S6H 7X5
- 19 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 59 Yorkton (SK) 214 Smith St E LCD Samsung 520DX Yorkton, Saskatchewan S3N 3S6 / Ericsson W35 60 Winnipeg Centre (MB) Portage Place Mall LCD Samsung 520DX Screen 1 393 Portage Avenue, Unit 122 / Solution Microtik Winnipeg, Manitoba R3B 3H6 61 Winnipeg Centre (MB) Portage Place Mall LCD Samsung 520DX Screen 2 393 Portage Avenue, Unit 122 / Solution Microtik Winnipeg, Manitoba R3B 3H6 62 Winnipeg North-East Rivergrove Shopping Centre LCD Samsung 520DX (MB) 2599 Main Street / Ericsson W35 Winnipeg, Manitoba R2V 4W3 63 Winnipeg South-West Westwood Centre LCD Samsung 520DX (MB) 3393 Portage Avenue / Ericsson W35 Winnipeg, Manitoba R3K 2G7 64 Brandon (MB) Government of Canada Building LCD Samsung 520DX 1039 Princess Avenue / Ericsson W35 Brandon, Manitoba R7A 6E2 65 Winnipeg St-Vital (St- 1001 St. Mary’s Road LCD Samsung 460FP- Boniface) (MB) Winnipeg, Manitoba R2M 3S4 2 / Ericsson W35
66 Brampton (ON) 18 Corporation Drive LCD Samsung 520DX Screen 1 Brampton, Ontario L6S 6B2 / Ericsson W35
67 Markham (ON) 5050 Highway 7 East LCD Samsung 520DX Markham, Ontario / Ericsson W35 L6S6B2 68 Richmond Hill (ON) 35 Beresford Drive LCD Samsung 520DX Screen 1 Richmond Hill, Ontario L4B 4M3 / Ericsson W35 69 Richmond Hill (ON) 35 Beresford Drive LCD Samsung 520DX Screen 2 Richmond Hill, Ontario L4B 4M3 / Ericsson W35 70 Toronto – Canada Centre LCD Samsung 520DX Scarborough (ON) 200 Town Centre Court, Floor: 1 / Solution Microtik Screen 1 Scarborough, Ontario M1P 4X9 71 Toronto – Canada Centre LCD Samsung 520DX Scarborough (ON) 200 Town Centre Court, Floor: 1 / Solution Microtik Screen 2 Scarborough, Ontario M1P 4X9
72 Mississauga - West 3085A Glen Erin Drive LCD Samsung 520DX (ON) Mississauga, Ontario L5L 1J3 / Ericsson W35 73 Toronto West Humber 2291 Kipling Avenue, Unit 114 LCD Samsung 520DX (Toronto North) (ON) Toronto, Ontario M9W 4L6 / Solution Microtik 74 Mississauga - East 2525 Dixie Road LCD Samsung 520DX (ON) Mississauga, Ontario L4Y 2A1 / Ericsson W35 75 Hamilton - Main 1550 Upper James Street, Floor: 1 LCD Samsung 520DX (Mountain) (ON) Hamilton, Ontario L9B 2L6 / Raven XE
- 20 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 76 Toronto - College Dufferin Mall LCD Samsung 520DX Street (Dufferin Mall) 559 College Street, main floor / Ericsson W35 (Lakeside) (ON) Toronto, Ontario M6G 1A9 77 Kitchener (ON) 409 Weber Street West LCD Samsung 520DX Kitchener, Ontario N2H 4B1 / Ericsson W35
78 Windsor (ON) 400 City Hall Square East, Suite 103 LCD Samsung 520DX Windsor, Ontario N9A 7K6 / Ericsson W35
79 Oshawa (ON) Midtown Mall LCD Samsung 520DX 200 John Street West, Unit C6 / Ericsson W35 Oshawa, Ontario L1J 2B4 80 Toronto - Gerrard Gerrard Square Mall LCD Samsung 520DX Square (ON) 1000 Gerrard Street East, Floor: 2, Unit / Ericsson W35 DD10/11 Toronto, Ontario M4M 3G6 81 Toronto City Hall (ON) City Hall, Floor: 1 LCD Samsung 520DX 100 Queen Street West / Ericsson W35 Toronto, Ontario M5H 2N2 82 Toronto - Lawrence Lawrence Square Samsung ME55C / Square (ON) 700 Lawrence Avenue West, Suite 103-105 Solution Microtik North York, Ontario M6A 3B4
83 London (ON) Dominion Public Building Samsung ME55D / 457 Richmond Street Ericsson W35 London, Ontario N6A 3E3 84 Hamilton East (ON) 2255 Barton Street East LCD Samsung 520DX Hamilton, Ontario / Ericsson W35 L8H 7T4 85 Sudbury (ON) Federal Building LCD Samsung 520DX 19 Lisgar Street, Floor: Main / Ericsson W35 Sudbury, Ontario P3E 6L1 86 Newmarket (ON) 1-18183 Yonge Street East LCD Samsung 520DX East Gwillimbury, Ontario L9N 0H9 / Ericsson W35 87 North Bay (ON) Canada Place LCD Samsung 520DX 107 Shirreff Avenue, Suite 102 / Ericsson W35 North Bay, Ontario P1B 7K8 88 Kingston (ON) Frontenac Mall LCD Samsung 520DX 1300 Bath Road / Ericsson W35 Kingston, Ontario K7M 4X4 89 Toronto - Etobicoke 5343 Dundas Street West LCD Samsung 520DX (ON) Etobicoke, Ontario M9B 6K6 / Ericsson W35
90 Ajax (ON) 274 Mackenzie Avenue, Suite 200 LCD Samsung 520DX Ajax, Ontario L1S 2E9 / Ericsson W35
- 21 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 91 St Catharines (ON) Henley Square Plaza LCD Samsung 520DX 395 Ontario Street, Unit E & F / Solution Microtik St. Catharines, Ontario L7N 7N6 92 Ottawa (West) (ON) Lincoln Fields Galleria LCD Samsung 520DX 2525 Carling Avenue, Floor: 1 / Solution Microtik Ottawa, Ontario K2B 7Z2 93 Barrie (ON) 48 Owen Street, Floor: 1 LCD Samsung 520DX Barrie, Ontario L4M 3H1 / Ericsson W35 94 Guelph (ON) 259 Woodlawn Road West , Suite C LCD Samsung 520DX Guelph, Ontario N1H 8J1 / Ericsson W35 95 Georgetown (ON) 232 Guelph Street, Floor: 1 LCD Samsung 520DX Georgetown, Ontario L7G 4B1 / Ericsson W35 96 Brantford (ON) 58 Dalhousie Street, Floor: 2 LCD Samsung 520DX Brantford, Ontario N3T 2J2 / Solution Microtik 97 Belleville (ON) Business Building LCD Samsung 520DX 1 North Front Street, Floor: 2 / Ericsson W35 Belleville, Ontario K8P 5G9 98 Burlington (ON) 676 Appleby Line LCD Samsung 520DX Burlington, Ontario L7L 5Y1 / Ericsson W35 99 Cambridge (ON) 350 Conestoga Boulevard, Unit C2 LCD Samsung 520DX Cambridge, Ontario N1R 7L7 / Ericsson W35 100 St-Thomas (ON) 1010 Talbot Street, Unit 34 LCD Samsung 520DX St. Thomas, Ontario N5P 4N2 / Ericsson W35 101 Toronto Centre (ON) Arthur Meighen Building LCD Samsung 520DX 25 St Clair Avenue East Floor: 1 / Ericsson W35 Toronto, Ontario M4T 3A4 102 Thunder Bay (ON) 975 Alloy Dr LCD Samsung 520DX Thunder Bay, Ontario P7B 6N5 / Ericsson W35 103 Orangeville (ON) 102-210 Broadway Ave LCD Samsung 520DX Orangeville, Ontario L9W 5G4 / Ericsson W35 104 Oakville (ON) 117 Cross Avenue, Unit 5B LCD Samsung 520DX Oakville, Ontario L6J 2W7 / Ericsson W35 105 Owen Sound (ON) Heritage Place Shopping Centre LCD Samsung 520DX 1350 16th Street East / Ericsson W35 Units G 10-12, Entrance #4 Owen Sound, Ontario N4K 6N7 106 Timmins (ON) 120 Cedar Street South, Floor: 1 LCD Samsung 520DX Timmins, Ontario P4N 2G8 / Ericsson W35 107 Sault Ste. Marie (ON) 22 Bay Street, Floor: 1 LCD Samsung 520DX Sault Ste. Marie, Ontario P6A 5S2 / Raven XE 108 Peterborough (ON) Jackson Square LCD Samsung 520DX 185 King Street, Suite 101 / Ericsson W35 Peterborough, Ontario K9J 2R8
- 22 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 109 Simcoe (ON) 5 Queensway East LCD Samsung 460FP- Simcoe, Ontario N3Y5K2 2 / Ericsson W35 110 Ottawa East (ON) 2339 Ogilvie Road, LCD Samsung 460FP- Ottawa ON K1J 8M6 2 / Ericsson W35 111 Cornwall (ON) 111 Water Street East, Suite 100 LCD Samsung 520DX Cornwall, Ontario K6H 6S2 / Ericsson W35 112 Toronto - Malvern Malvern Town Centre Mall Sony FWD-40LX2F / (ON) 31 Tapscott Road Ericsson W35 Screen 1 (720p) Toronto, Ontario M1B 4Y7 113 Toronto - Malvern Malvern Town Centre Mall Sony FWD-40LX2F / (ON) 31 Tapscott Road Ericsson W35 Screen 2 (720p) Toronto, Ontario M1B 4Y7 114 Toronto – Malvern Malvern Town Centre Mall Sony FWD-40LX2F / (ON) 31 Tapscott Road Ericsson W35 Screen 3 (720p) Toronto, Ontario M1B 4Y7 115 Niagara Falls (ON) Customs Building LCD Samsung 460FP- 5853 Peer Street 2 / Ericsson W35 Niagara Falls, Ontario L2G 1X4 116 Saint-Leonard (Anjou / 6020 Jean-Talon Steet East, Suite 500 LCD Samsung 520DX Est-de-Montréal) (QC) Montréal, Quebec H1S 3B1 / Ericsson W35
117 Pointe-aux-Trembles 13313 Sherbrooke East Street LCD Samsung 520DX (Montréal) (Anjou / Pointe-aux-Trembles, Quebec H1A 1C2 / Ericsson W35 Est-de-Montréal / Saint-Leonard) (QC)
118 Beauport (QC) Les Promenades Beauport Mall LCD Samsung 520DX 3333 du Carrefour Street, Floor: 2, Suite 265 / Raven XE Québec, Quebec G1C 5R9 119 Laval (QC) 1041 des Laurentides Boulevard, LCD Samsung 520DX Floor: Ground / Ericsson W35 Laval, Quebec H7G 2W2 120 Longueuil (QC) 1195 Du Tremblay Road, Suite 100 LCD Samsung 520DX Longueuil, Quebec J4N 1R4 / Ericsson W35 121 Gatineau (QC) 85 Bellehumeur Street, Suite 150 LCD Samsung 520DX Gatineau, Quebec J8T 8B7 / Ericsson W35 122 Villeray (Montreal) 540 Beaumont Avenue LCD Samsung 520DX (QC) Montréal, Quebec H3N1T7 / Ericsson W35 123 Laval (QC) 1041 des Laurentides Boulevard, LCD Samsung 520DX Floor: Ground Laval, Quebec H7G 2W2 / Ericsson W35 124 Côte-des-Neiges Décarie Square LCD Samsung 520DX (Ouest-de-l'Île-de- 6900 Décarie Boulevard, Floor: 3, Suite 3015 / Ericsson W35 Montréal / Côte-Saint- Côte-Saint-Luc, Quebec H3X 2T8 Luc) (QC)
- 23 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 125 Saint-Jérôme (QC) 339 Jean-Paul-Hogue Boulevard, Suite 100 LCD Samsung 520DX Saint-Jérôme, Quebec J7Z 7A5 / Ericsson W35 126 Saint-Hyacinthe Galeries St-Hyacinthe Shopping Mall LCD Samsung 520DX (Richelieu-Yamaska) 3225 Cusson Avenue, Entrance 1, / Ericsson W35 (QC) Suite 2500, Floor: 2 Saint-Hyacinthe, Quebec J2S 0H7 127 Sainte-Thérèse (QC) 100 Ducharme Boulevard, Suite 110 LCD Samsung 520DX Sainte-Thérèse, Quebec J7E 1X2 / Ericsson W35 128 Sherbrooke (Des- 124 Wellington Street North LCD Samsung 520DX Cantons-de-l'Est) (QC) Sherbrooke, Quebec J1H 5X8 / Ericsson W35
129 Lasalle (Montréal) 7655 Newman Boulevard LCD Samsung 520DX (QC) Lasalle, Quebec H8N 1X7 / Ericsson W35
130 Lévis (QC) Lévis Place LCD Samsung 520DX 50 President Kennedy Route, Suite 175 / Ericsson W35 Lévis, Quebec G6V 6W8 131 Terrebonne (QC) 835 Montée Masson LCD Samsung 520DX Terrebonne, Quebec J6W 2C7 / Ericsson W35 132 Brossard (QC) 2501 Lapinière Boulevard, Floor: Ground LCD Samsung 520DX Brossard, Quebec J4Z 3P1 / Ericsson W35 133 Drummondville Surprenant Building LCD Samsung 520DX (Centre-du-Québec) 1525 Saint-Joseph Boulevard / Ericsson W35 (QC) Drummondville, Quebec J2C 2E9 134 Saint-Georges (QC) 11400 1st Avenue East, Floor: 2 LCD Samsung 520DX Saint-Georges, Quebec G5Y 5S4 / Ericsson W35 135 Granby (QC) 35 Dufferin Street, Suite 201 LCD Samsung 520DX Granby, Quebec J2G 4W5 / Ericsson W35 136 Pointe-Claire 6500 Trans-Canada Highway, Floor: Ground, LCD Samsung 520DX (Montreal) - (Ouest- Office 100 Pointe-Claire, Quebec H9R 0A5 / Ericsson W35 de-l'île-de-Montréal) (QC) 137 Saint-Jean-sur- 320 du Séminaire Boulevard North, Suite 106 LCD Samsung 520DX Richelieu (QC) Saint-Jean-sur-Richelieu, Quebec J3B 5K9 / Solution Microtik 138 Joliette (QC) Joliette Complex LCD Samsung 520DX 46 Gauthier Street South, Suite 100 / Ericsson W35 Joliette, Quebec J6E 4J4 139 Sainte-Foy (Quebec) 3229 des Quatre-Bourgeois Road, Floor: 3 LCD Samsung 520DX (QC) Québec, Quebec / Ericsson W35 G1W 0C1 140 Chicoutimi (QC) 98 Rue Racine Est LCD Samsung 520DX Saguenay, Quebec G7H 1R1 / Ericsson W35 141 Alma (QC) Jacques-Gagnon Complex LCD Samsung 520DX 100 Saint-Joseph Street South, Suite 105 / Solution Microtik Alma, Quebec G8B 7A6
- 24 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 142 Trois-Rivieres (QC) Bourg du Fleuve Building LCD Samsung 520DX 55 des Forges Street / Ericsson W35 Trois-Rivières, Quebec G9A 6A8 143 Repentigny (QC) 667 Notre-Dame Street , Office 200 LCD Samsung 520DX Repentigny, Quebec J6A 2W5 / Ericsson W35 144 Shawinigan (Mauricie) 444 5th Street, Floor: 1, Suite 200 LCD Samsung 520DX (QC) Shawinigan, Quebec G9N 1E6 / Ericsson W35
145 Vaudreuil-Dorion (QC) 2555 Dutrisac Street LCD Samsung 460FP- Vaudreuil-Dorion, Quebec J7V 7E6 2 / Ericsson W35 146 Thetford-Mines (QC) 350 Frontenac Boulevard West, Office 500 LCD Samsung 460FP- Thetford Mines, Quebec G6G 6N7 2 / Ericsson W35
147 Roberval (QC) Roberval Plaza LCD Samsung 460DX 755 Saint-Joseph Boulevard, Suite 202 / Raven XE Roberval, Quebec G8H 2L4 148 Victoriaville (QC) 84 Labbé Boulevard South LCD Samsung 460FP- Victoriaville, Quebec G6S 1K4 2 / Ericsson W35 149 Châteauguay (QC) 245 Saint-Jean-Baptiste Boulevard, LCD Samsung 460FP- Suite 101 Châteauguay, Quebec J6K 3C3 2 / Ericsson W35
150 Rimouski (Bas-Saint- Boisé Langevin Building LCD Samsung 520DX Laurent) (QC) 287 Pierre-Saindon Street , Suite 102 / Solution Microtik Rimouski, Quebec G5L 9A7 151 La Malbaie - 2616 541 Saint-Étienne Street LCD Samsung 520DX (QC) La Malbaie, Quebec G5A 1J3 / Ericsson W35 152 Montreal (Downtown) - Guy-Favreau Complex NEC LCD5220 / (Centre-Ville / Sud- 200 René-Lévesque Boulevard West, Ericsson W35 Ouest) (QC) Suite 034 Screen 1 Montréal, Quebec H2Z 1X4 153 Montreal (Downtown) - Guy-Favreau Complex NEC LCD5220 / (Centre-Ville / Sud- 200 René-Lévesque Boulevard West, Ericsson W35 Ouest) (QC) Suite 034 Screen 2 Montréal, Quebec H2Z 1X4 154 Montreal (Downtown) - Guy-Favreau Complex NEC LCD5220 / (Centre-Ville / Sud- 200 René-Lévesque Boulevard West, Ericsson W35 Ouest) (QC) Suite 034 Screen 3 Montréal, Quebec H2Z 1X4 155 Valleyfield (QC) 73 Maden Street, Suite 100 LCD Samsung 520DX Salaberry-de-Valleyfield, Quebec J6S 3V4 / Ericsson W35
156 Verdun (QC) 4110 Wellington Street, Floor: 2 LCD Samsung 520DX Verdun, Quebec H4G 1V7 / Ericsson W35
157 Baie-Comeau (QC) Laflèche Shopping Centre LCD Samsung 460DX 625 Laflèche Boulevard West, Office 204 / Netgear MBR1210 Baie-Comeau, Quebec G5C 1C5
- 25 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 158 Val-d'Or (QC) 400 av. Centrale LCD Samsung 520DX Val-d'Or, Quebec J9P 1P3 / Ericsson W35
159 Moncton (NB) Heritage Court LCD Samsung 520DX 95 Foundry Street, Suite 310 / Solution Microtik Moncton, New Brunswick E1C5H7 160 Campbellton (NB) 157 Water St, Suite 111 LCD Samsung 520DX Campbellton, New Brunswick E3N 3L3 / Ericsson W35
161 Shippagan (NB) 196A J.D. Gauthier Boulevard, Floor: 1 LCD Samsung 520DX Shippagan, New Brunswick E8S 1P2 / Ericsson W35
162 Saint John (NB) 1 Agar Place, Floor: 1 LCD Samsung 520DX Saint John, New Brunswick E2L 4V4 / Raven XE
163 St. Stephen (NB) Post Office Building LCD Samsung 520DX 93 Milltown Boulevard / Raven XE St. Stephen, New Brunswick E3L 1G5 164 Richibucto (NB) Cartier Place LCD Samsung 520DX 25 Cartier Boulevard / Raven XE Richibucto, New Brunswick E4W 3W7 165 Miramichi (NB) 139 Douglastown Boulevard LCD Samsung 520DX Miramichi, New Brunswick E1V 0A4 / Raven XE
166 Fredericton (NB) Federal Building LCD Samsung 520DX 633 Queen Street / Ericsson W35 Fredericton, New Brunswick E3B 1C3 167 Shediac (NB) Centre-Ville Mall LCD Samsung 460FP- 342 Main Street 2 / Ericsson W35 Shediac, New Brunswick E4P 2E7 168 Bathurst (NB) Nicolas Denys Building LCD Samsung 520DX 120 Harbourview Boulevard, Floor: 1 / Raven XE Bathurst, New Brunswick E2A 7R2 169 Edmundston (NB) Federal Building LCD Samsung 460FP- 22 Emmerson Street 2 / Ericsson W35 Edmundston, New Brunswick E3V 1R7 170 Charlottetown (PEI) Jean Canfield Government of Canada LCD Samsung 520DX Building / Ericsson W35 191 University Avenue, Floor: Main Charlottetown, Prince Edward Island C1A 4L2 171 Summerside (PEI) Government of Canada Building LCD Samsung 520DX 294 Church Street / Ericsson W35 Summerside, Prince Edward Island C1N 0C1 172 Bedford (NS) 1597 Bedford Hwy (Royal Bank Building), LCD Samsung 520DX Floor: 2 / Ericsson W35 Bedford, Nova Scotia B4A 1E7
- 26 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS/ ADRESSE SCREEN TYPE / MODEM 173 Sydney (NS) Commerce Tower LCD Samsung 520DX 15 Dorchester Street, Floor: 1 / Ericsson W35 Sydney, Nova Scotia B1P 6J3 174 Halifax (NS) 6206 Quinpool Road LCD Samsung 520DX Halifax, Nova Scotia / Ericsson W35
175 New Glasgow (NS) 340 East River Road LCD Samsung 520DX New Glasgow, Nova Scotia B2H 3P7 / Ericsson W35
176 Dartmouth (NS) Belmont House LCD Samsung 460FP- 33 Alderney Drive, Floor: 3 2 / Ericsson W35 Dartmouth, Nova Scotia B2Y 2N4 177 Kentville (NS) 495 Main St, Floor: 2 LCD Samsung 520DX Kentville, Nova Scotia B4N 3W5 / Solution Microtik
178 Truro (NS) 181 Willow Street LCD Samsung 460FP- Truro, Nova Scotia B2N 4Z9 2 / Raven XE
179 Bridgewater (NS) Dawson B. Dauphinee Building LCD Samsung 460FP- 77 Dufferin Street 2 / Ericsson W35 Bridgewater, Nova Scotia B4V 3J1 180 St. John's (NL) Building 223 LCD Samsung 520DX 223 Churchill Avenue, Pleasantville / Solution Microtik St. John's, Newfoundland and Labrador A1A 1N3 181 Corner Brook (NL) Joseph R. Smallwood Building LCD Samsung 520DX 1 Regent Square / Ericsson W35 Corner Brook, Newfoundland and Labrador A2H 6J6 182 Gander (NL) McCurdy Complex LCD Samsung 460FP- 1 Markham Place, Floor: 3 2 / Solution Microtik Gander, Newfoundland and Labrador A1V 1W7
- 27 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003
Section 7- List of Potential Additional Locations: Service Canada Passport services centres
# LOCATION ADDRESS / ADRESSE NOTES 1 Calgary Harry Hays Building Pedestal mount 220 4th Avenue South East, Suite 150 Calgary AB T2G 4X3
2 Calgary South 14331 Macleod Trail SW Ceiling or wall mount Calgary AB T2Y 1M7 3 Edmonton Canada Place Building Pedestal mount 9700 Jasper Avenue, Suite 126 Edmonton AB T5J 4C3
4 Kelowna Capri Centre Ceiling or wall mount 1835 Gordon Drive, Suite 110 Kelowna BC V1Y 3H4
5 Richmond 5611 Cooney Road, Suite 310 Pedestal mount Richmond BC V6X 3J6
6 Surrey Central City Shopping Centre Pedestal mount 1109 Central City 10153 King George Boulevard Surrey BC V3T 2W1
7 Vancouver Sinclair Centre Pedestal mount 757 Hastings Street West, Suite 200 Vancouver BC V6C 1A1
8 Victoria Bay Centre Pedestal mount 1150 Douglas Street , Level 4 Victoria BC V8W 3M9 9 Winnipeg 433 Main Street, Suite 400 Pedestal mount Winnipeg MB R3B 1B3
10 Frederick Square Pedestal mount Fredericton 77 Westmorland Street, Suite 430 Fredericton NB E3B 6Z3
11 St. John’s TD Place Pedestal mount 140 Water Street, Suite 802 St. John's NL A1C 6H6
12 Halifax Maritime Centre Pedestal mount 1505 Barrington Street, th15 floor, Suite 1508 Halifax NS B3J 3K5
- 28 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS / ADRESSE NOTES 13 Brampton 40 Gillingham Drive, Suite 401 Pedestal mount Brampton ON L6X 4X7
14 Hamilton Standard Life Building Ceiling or wall mount 120 King Street West , Plaza Level Hamilton ON L8P 4V2
15 Kitchener 40 Weber Street East , Mezzanine Level Ceiling or wall mount Kitchener ON N2H 6R3
16 London Cherryhill Village Mall Ceiling or wall mount 301 Oxford Street West, Suite 76 London ON N6H 1S6
17 Mississauga Central Parkway Mall Ceiling or wall mount 377 Burnhamthorpe Road East, 2nd floor, Suite 116 Mississauga ON L5A 3Y1
18 North York Joseph Shepard Building Ceiling or wall mount 4900 Yonge Street, rd3 floor, Suite 380 North York ON M2N 6A4
19 Ottawa 885 Meadowlands Drive East , Suite 115, (may Ceiling or wall mount also be accessed via 1430 Prince of Wales Drive) Ottawa ON K2C 3N2
20 Scarborough 200 Town Centre Court, Suite 210 Ceiling or wall mount Scarborough ON M1P 4X8
21 St. Catharines Pen Centre Ceiling or wall mount 221 Glendale Avenue, Suite 604 St. Catharines ON L2T 2K9
22 Thunder Bay 979 Alloy Drive, nd2 floor Ceiling or wall mount Thunder Bay ON P7B 5Z8
23 Toronto 74 Victoria Street, Suite 300 Ceiling or wall mount Toronto ON M5C 2A5
24 Whitby Whitby Mall Ceiling or wall mount (Southeast corner of Dundas and Thickson) 1615 Dundas Street East, Suite 6 Whitby ON L1N 2L1
25 Windsor CIBC Building Ceiling or wall mount 100 Ouellette Avenue, Suite 503 Windsor ON N9A 6T3
26 Gatineau (Hull) Place du Centre Ceiling or wall mount 200 Promenade du Portage, Commercial Level
- 29 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003 # LOCATION ADDRESS / ADRESSE NOTES 2 Gatineau QC K1A 0G3
27 Laval Place Laval (corner of Saint-Martin and des Pedestal mount Laurentides) 3 Place Laval, th5 floor, Suite 500 Laval QC H7N 1A2
28 Montréal Complexe Guy-Favreau Pedestal mount 200 René-Lévesque Boulevard W., Suite 103, West Tower Montréal QC H2Z 1X4
29 Pointe-Claire Fairview Pointe-Claire Shopping Center Requires Ceiling or 6815 Trans-Canada Highway, Suite C-022A wall mount Pointe-Claire QC H9R 1C4
30 Québec Place de la Cité, Tour Cominar Pedestal mount 2640 Laurier Boulevard, nd2 floor, Suite 200 Québec QC G1V 5C2
31 Saguenay Immeuble Saint-Michel Pedestal mount 3885 Harvey Boulevard, Suite 408 Saguenay QC G7X 9B1
32 Saint-Laurent 2089 Marcel-Laurin Boulevard, Suite 100 Pedestal mount Saint-Laurent QC H4R 1K4
33 Regina 1870 Albert Street, Suite 500 Pedestal mount Regina SK S4P 4B7
34 Saskatoon Federal Building Pedestal mount 101-22nd Street E, Suite 405 Saskatoon SK S7K 0E1
35 Ottawa (Headquarters) 355 North River Road, Place Vanier, Central HQ monitoring Tower B, 7th floor unit – table stand Ottawa, Ontario, K1L 8C1
- 30 - Solicitation No. - N° de l'invitation Amd. No. - N° de la modif. Buyer ID - Id de l'acheteur G9441-130003/A 003 598EJ
Client Ref. No. - N° de réf. du client File No. - N° du dossier CCC No./N° CCC - FMS No./N° VME G9441-13-0003 598EJ.G9441-130003
Section 8- Glossary and Definitions
Glossary
SC Service Canada
TA Technical Authority
SA Signing Authority
DDN Digital Display Network
SCC Service Canada Centre
CMS Content Management System
HSPA High Speed Packet Access
LTE Long-Term Evolution
SaaS Software as a Service
VESA Video Electronics Standards Association Standard for mounting displays to stands or wall mounts.
FTP File Transfer Protocol
Definitions:
“User” is defined as: end user, operator, or client of the DDN infrastructure.
“System Element” is defined as: a DDN screen end unit. This includes (but is not limited to) the monitor; digital signage media player; wireless receiver; mounting hardware; monitoring equipment; operating system; cabling; and locally installed CMS software.
“Service disruption” is defined as the out-of-service time affecting the wireless cellular connectivity of the DDN. It does not include scheduled maintenance downtime (where the Contractor had properly advised Service Canada in accordance with the Statement of Work) or equipment outage.
An “equipment outage” is defined as the out-of-service time of an end-unit (DDN screen) failure under normal operational wear and tear.
The “DDN infrastructure” is defined as all hardware, software, network connectivity, and services needed to maintain the operation of the DDN as outlined in the Statement of Work.
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