Annual Report 2017 TO PARLIAMENT In accordance with section 11(1) and (2) of the Parliamentary Ombudsman Act (consolidating Act no. 349 of 22 March 2013), I am hereby submitting my Annual Report for the year 2017. Copenhagen, March 2018 JØRGEN STEEN SØRENSEN Published by The Danish Parliamentary Ombudsman Gammeltorv 22 DK-1457 København K Printed by Rosendahls a/s, Copenhagen E-mail:
[email protected] Printed in Denmark 2018 Also available in PDF format on www.ombudsmanden.dk Graphic design Conduce Photographers Jasper Carlberg Jakob Dall ISSN 1902-0120 CONTENTS The Ombudsman institution in 2017 6 Jørgen Steen Sørensen, Parliamentary Ombudsman New Taxation Division goes after systemic errors 12 Louise Vadheim Guldberg, Director General, and Lise Puggaard, Senior Consultant Giving erroneous guidance to citizens has consequences 22 Jørgen Steen Sørensen, Parliamentary Ombudsman Residential facilities in the social psychiatric sector must be safe – also for residents 30 Erik Dorph Sørensen, Deputy Head of Department, and Katrine Rosenkrantz de Lasson, Legal Case Officer Facts and figures about our monitoring activities 36 OVERVIEW OF THE YEAR Summaries of selected statements 81 News published in 2017 121 The year in figures 133 Statement of revenue and expenditure – 2017 147 Organisation 153 THE OMBUDSMAN INSTITUTION IN 2017 7 Jørgen Steen Sørensen Parliamentary Ombudsman In the autumn of 2017, we launched on our website, www.ombudsmanden.dk, our Guide for Authorities, where we provide guidance to public authorities on administrative law issues of practical importance. The Guide reflects our desire to be forward-looking and preventative in our contact with public authorities – for the benefit of citizens’ legal rights.