Windows Client: Supporting and Troubleshooting

WorkshopPLUS Duration: 3 days | Focus Area: Performance and Scalability | Difficulty: 200

This WorkshopPLUS provides attendees with the Key Features and Benefits knowledge and understanding of the troubleshooting • Understand which tools exist and can help techniques and tools needed to identify and solve issues troubleshoot Windows Desktop Client. either on Windows 10, Windows 8, or Windows 7. • Understand how to approach different troubleshooting scenarios. • Troubleshoot performance issues

OUTCOMES

Skills Best Practices Way Forward Gain a deeper understanding of the Ensure readiness of the client Translate the learnings into your Windows. troubleshooting best practices. day to day business to adopt and react on the changes effectively.

PREREQUISITES Participants that have existing experience performing Windows Client deployment, configuration and planning will receive the most value from this course.

Recommended Hardware Qualifications Requirements • Good Windows 7/8/10 skills in the day to day • An Intel Core-i5-based • Office 2013 Professional business. PC Plus • 4 GB RAM • Internet access with at least 1 Mbps bandwidth • 128 GB HDD per student • Windows 7 SP1 or later

START Day 1 Day 2 Day 3 End

• Module 1 & 2 • Module 3 & 4 • Module 5 & 6

SYLLABUS

Module 1: Support Analysis, Troubleshooting • Understanding the difference between an application, a Framework, and Tools process and a thread • Support workflow best practices • What are system, idle, and hosting processes? • Steps to take before escalation starts • How to configure symbols and troubleshoot DLL files • Best practices for root cause analysis • Understanding the difference between physical and virtual • How to use the Steps Recorder memory • How to use the Event Viewer Module 5: Application Failures - Hangs and Crashes Module 2: Troubleshooting Tools • Application failures • How to troubleshoot with logman, tracerpt, and netsh • Understanding and diagnosing application crashes • How to use WPA during boot phase • Data gathering and troubleshooting of application crashes • Using and configuring Performance Monitor • Understanding, diagnosing and troubleshooting application • Use Sysinternals tools for troubleshooting Windows Devices hangs • How to use and configure Process Monitor • Troubleshoot Windows Store Apps

Module 3: Windows Management Instrumentation Module 6: Troubleshooting Operating System Crashes (WMI) and Hangs • Overview and architecture of WMI • Understand why Windows can crash • A deeper look at the components that make WMI • Understand why Windows can hang • Using built-in WMI tools to gather device data • How to configure memory dumps • How do I troubleshoot WMI issues. • How to do basic Windows crash and hang troubleshooting • How to collect remote devices information using WMI and • When should I refresh or reset the device PowerShell

Module 4: Windows Internals and Architecture • Understanding the difference between User Mode and Kernel Mode

NEXT STEPS: If you are interested in this WorkshopPLUS for your organization, contact your Microsoft Account Representative.