Social Workers' Perspectives Regarding the Use of Social
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SOCIAL WORKERS’ PERSPECTIVES REGARDING THE USE OF SOCIAL MEDIA PLATFORMS AND ITS IMPACT IN THEIR PRACTICE A Thesis Presented to the faculty of the Division of Social Work California State University, Sacramento Submitted in partial satisfaction of the requirements for the degree of MASTER OF SOCIAL WORK by Kaarteeka Prasad SPRING 2020 © 2020 Kaarteeka Prasad ALL RIGHTS RESERVED ii SOCIAL WORKERS’ PERSPECTIVES REGARDING THE USE OF SOCIAL MEDIA PLATFORMS AND ITS IMPACT IN THEIR PRACTICE A Thesis by Kaarteeka Prasad Approved by: __________________________________, Committee Chair Maria Dinis, Ph.D. __________________________________, Second Reader Serge Lee, Ph.D. ____________________________ Date iii Student: Kaarteeka Prasad I certify that this student has met the requirements for format contained in the University format manual, and this thesis is suitable for electronic submission to the library and credit is to be awarded for the thesis. ___________________, Graduate Program Director ___________________ Tyler M. Argüello, Ph.D. Date Division of Social work iv Abstract of SOCIAL WORKERS’ PERSPECTIVES REGARDING THE USE OF SOCIAL MEDIA PLATFORMS AND ITS IMPACT IN THEIR PRACTICE by Kaarteeka Prasad This study explored how social media platforms impact social workers in their field of practice. The study utilized a quantitative survey research design that asked participants to respond to questionnaire items using a Likert scale. Participants (n=30) were selected via convenience and snowball sampling and were asked to respond to survey question items regarding their perspective towards using social media networking sites. Data analysis showed that there was only one statistically significant association between field practice experiences and practitioners who used social media to find evidence to use for professional work purposes. Implications for the social work practice and policy are discussed. _____________________________, Committee Chair Maria Dinis, Ph.D _______________________ Date v ACKNOWLEDGEMENTS I would like to thank my parents, Jagdish and Chandra Prasad. There are no words that can express my gratitude for the support, guidance, and encouragement you have provided me throughout my education. Thank you for being my pillars of strength. To my siblings: Shiu, you have provided me with all the technology I needed and more to complete my assignments. Keshri, you have always been my confidant and reminded me of my strengths. Keshaw, you have provided me with all my favorite snacks continuously such as Hot Cheetos, Cookie Dough ice cream, Rockstar energy drinks, and other junk foods to help me get through those long nights. All of you have encouraged me to move forward whenever I felt like giving up. I love all of you always. To all my field instructors, task supervisors, and supporting staff: Mia, Kelly, Adriana, Lora, Mercedes, Nina, Patrice, and Oxana, I have gained a deeper understanding and invaluable experience of the social work profession through your supervision. All of you have pushed me to think outside of the box. Thank you! I would like to offer my appreciation to my advisor Dr. Maria Dinis who helped me from the beginning to the end of all stages of my thesis. Thank you for your quick responses and depth feedback. This thesis would not have been successful without you. Thank you! I would also like to offer my appreciation to Dr. Serge Lee who accepted to be my 2nd reader. Your assistance was a milestone in the completion of this thesis. Thank you! vi TABLE OF CONTENTS Page Acknowledgements ..................................................................................................... vi List of Tables ................................................................................................................ x List of Figures ............................................................................................................. xi Chapter 1. INTRODUCTION ………………………………………………………………. 1 Background of the Problem .............................................................................. 3 Statement of the Research Problem .................................................................. 6 Purpose of the Study ........................................................................................ 7 Research Question ............................................................................................ 7 Theoretical Framework ..................................................................................... 7 Stages of Moral Development ...............................................................8 Application of Kohlberg’s Moral Development Theory .................... 10 Definition of Terms......................................................................................... 12 Assumptions .................................................................................................... 13 Justifications ....................................................................................................13 Delimitations ....................................................................................................15 Summary ......................................................................................................... 15 2. REVIEW OF THE LITERATURE ...................................................................... 16 Historical Background of Communication and Social Media ........................ 16 vii Communication in Prehistoric Times ..................................................17 Communication in the Form of Pictographs and Ideograms ..............18 Communication from the Middle Ages to the 20th Century ................19 Communication in Modern Times ......................................................20 Confidentiality in the Helping Professions ......................................................22 Human Trafficking...........................................................................................26 Human Trafficking via Technology.....................................................29 Effects of Social Media and School .................................................................31 Electronic Communication in Social Work Practice .......................................33 Other Uses for Social Media Platforms ...............................................35 Gaps in the Literature...................................................................................... 36 Summary ......................................................................................................... 40 3. METHODOLOGY ............................................................................................... 41 Research Question ...........................................................................................41 Research Design...............................................................................................41 Quantitative Approach .........................................................................42 Exploratory Study ................................................................................43 Survey Research ..................................................................................43 Variables ......................................................................................................... 45 Study Population ............................................................................................. 46 Sample Population .......................................................................................... 46 Instrumentation ............................................................................................... 47 viii Data Gathering Procedures ............................................................................. 49 Data Analysis .................................................................................................. 50 Protection of Human Subjects ........................................................................ 50 Summary ......................................................................................................... 52 4. DATA ANALYSIS ............................................................................................... 53 Demographics of Study Participants ............................................................... 53 What are social workers’ perspectives regarding the use of social media Platforms and their impact on their practice?.................................................. 58 Summary ..........................................................................................................75 5. CONCLUSION ..................................................................................................... 76 Summary ......................................................................................................... 76 Discussion ....................................................................................................... 77 Implications for Social Work Policy and Practice .......................................... 80 Recommendations ........................................................................................... 81 Limitations ...................................................................................................... 83 Conclusion ...................................................................................................... 86 Appendix A. Participation Confirmation / Letter of Informed Consent ..................... 87 Appendix B. Data Collection Tool ............................................................................