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29680 Environ Report 04 Corporate Responsibility Report 2004 Listening to the communities we build www.crestnicholson.com Crest Nicholson PLC - Sustainable Development policy This policy covers all Group activities including land buying, planning, Operationally Crest Nicholson commits as follows: design, procurement, construction and the supporting office services. • Land buyers - to address community and environmental issues The Group is seeking to achieve partnership in community when seeking to secure future land supply regeneration and the provision of housing to a broad section of • Designers - to seek community input to achieve mutually society. The Board is committed to high levels of customer acceptable social and environmental development solutions satisfaction by constructing well built sustainable homes and creating communities using designs and materials that respect our heritage • Procurement - to develop long term, non-adversarial partnerships and living environment. with contractors and suppliers promoting higher social and environmental standards where possible The Board recognises that economic, environmental and social • Project Directors - to develop good local relations, raise site responsibilities must be linked to clear commercial objectives if health and safety standards and improve control over shareholder value is to be increased through high levels of corporate environmental impacts governance. A 'Committee for Social Responsibility' has been established to develop positive relationships with all of our • Regional Managers - to help promote local employment by forming shareholders, employees, development partners and the communities partnerships with voluntary groups to help train the unemployed that we create. • Sales, Marketing and Customer Services - to raise the awareness of our customers to the benefits of sustainable homes The Board commits to: • Provide capital for sustainable development that yields a fair • Office Managers - to improve environmental performance and return to our shareholders cost effectiveness in the areas of paper use, transport reduction, waste minimisation, water use and energy conservation • Implement and maintain high standards of corporate governance • Comply with all relevant social and environmental legislation The Committee for Social Responsibility will monitor, review and • Prevent pollution and waste of resources to protect the report on these commitments annually. Staff training programmes environment cover the Group’s Sustainable Development policy and the objectives to achieve continual improvement. The annual report and supporting • Keep customers informed and provide them with high quality monitoring programmes should ensure our sustainable development sustainable products and services objectives and targets are communicated to all stakeholders. • Report annually on non-financial performance in accordance with recognised guidelines John Callcutt, Chief Executive www.crestnicholson.com 01 Contents ifc Sustainable Development policy Scope This report covers the Crest Nicholson Group's social and environmental responsibilities 1. Chief Executive’s statement for the financial year to 31st October 2004, unless otherwise stated. 2. Company profile Report format 3. Governance and management The report format has been set out to meet our business requirements and those of our stakeholders. We have followed the Global Reporting Initiative (GRI) guidelines where 4. Stakeholders possible and provide a GRI Content Index. This Index enables performance comparison 5. Human Resources both within the development sector and across other business sectors. A Performance Section gives a range of quantitative economic, environmental, social and society 6. Occupational Health and Safety indicators. The format also makes environmental sustainability, stakeholder and human 7. Investor relations rights information comparable with the FTSE4 Good index series criteria. Some section headings allow assessment against the Business in the Community (BiTC) Corporate 8. Community stewardship Responsibility and Environment Index criteria. Our main corporate responsibility issues 9. Environmental stewardship are summarised at the beginning of the key sections. Benchmark and target data is tabulated in the relevant sections. More detailed sustainable development case studies 10. Contractors and suppliers can be accessed via our website www.crestnicholson.com 11. Customer relations Data 12. Global Reporting Initiative content The Group's Board and Committee for Social Responsibility have reviewed this annual report. Within the Performance Indicators section we indicate where we do not have data 13. Performance indicators or the management systems to collect certain data. Where national benchmarks are not 14. Verification statement available we compare our performance against previous years' measurements. We have used re-stated data from the 2004 Annual Report. Financial data from 2000 to 2002 has been used to evaluate environmental performance over a longer period of time and Main cover picture: Portishead power station prior to redevelopment into Port Marine enabled us to select more realistic objectives and targets for future performance. We Small cover pictures, left to right: have committed to external verification of our report for the current and future years. A city centre regeneration with apartments above commercial units at Harbourside, Bristol (a computer generated illustration) A visit from Woodview School to Park Central, Birmingham during Construction Week Public art reflecting local history is used as a communal focal point at Port Marine, Portishead, North Somerset A dormouse nesting box survey records another new resident at Bolnore Village, Haywards Heath, West Sussex Communities are defined by architecture that reflects local character areas at Ingress Park, Greenhithe, Kent 02 www.crestnicholson.com 1.Chief Executive’s statement We have announced record Sustainable development vision profits in line with market We are well placed to play a major role in delivering new sustainable expectations and have communities and the supply of the affordable homes that are so achieved an increase in the clearly needed in all our areas of our operations. Our ambition is to number of housing units sold. become a leader in an urban regeneration market that is raising We have also more than ethical, social, environmental and building standards. We seek to play doubled the affordable homes a leading role in the creation of well-balanced and economically sold. This, as expected, has viable communities containing a mix of residential and commercial reduced the average sale price uses. In this way, Crest Nicholson believes it can increase the quality of our houses and contributed of urban life whilst making a contribution to global sustainability. Chief Executive John Callcutt to our competitiveness in a price sensitive market. We have been appointed lead developer and Sustainable development strategy partner in two of the UK's largest development projects at Milton To achieve this vision Crest Nicholson's strategy is to: Keynes and Bath. Our short-term land bank has been maintained at • seek to deliver ever higher environmental standards; over five years’ supply and our strategic land bank continues to offer excellent prospects in terms of strategic sites being included in local • invest in high quality social infrastructure and public spaces; plans. We are beginning to show the success of our track record in • optimise returns on sustainable design excellence and quality the delivery of master planning for large scale mixed use sustainable concept developments; developments. We look forward to continuing success in the huge • partner with innovative suppliers/contractors for cost certainty, urban regeneration market to serve both our shareholders and quality and modern methods of construction; community interests. • react to market changes with product spread, affordable homes We have also participated with and benefited from various levels of and a quality service; and involvement with the Building Research Establishment and the • become the partner of choice to the public and private sectors. Construction Industry Research and Information Association. We have contributed time and resources to helping progress work on: • the code for sustainable buildings; • communication on sustainable development with the investment community; and • making construction industry environmental best practice, waste management and compliance more accessible. www.crestnicholson.com 03 1.Chief Executive’s statement Corporate resources system resources we entered the Business in the Community (BiTC) Our response to social and Corporate Responsibility Index survey for the second year running environmental issues has been and achieved a position in the Sunday Times ‘Top 100 companies to set up a Board level that Count’. The BiTC defines corporate responsibility as a Committee for Social company’s positive impact on society and the environment through Responsibility. A Group its operations, products or services and through its interactions Environmental Manager co- with key stakeholders such as employees, customers, investors, ordinates the collection and communities and suppliers. Some 500 companies were invited to review of non-financial take part and our ranking rose to 88th position placing Crest performance data in order to Nicholson as the only housing developer in the top 100 companies. Chief Operating Officer Stephen Stone
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