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Library Plan 2017—21 Revised 2020 West Gippsland Libraries Library Plan 2 017 — 21 Revised 2020 CAFE W.G.R.L.C LIBRARY West Gippsland Libraries Library Plan 2017-21 2 Illustrations: The cover design is based on the 2017 winning illustration by ten-year-old Korumburra library patron Cecily de Gooyer. Our child safety commitment: The West Gippsland Libraries is committed to the safety and wellbeing of all children and young people. TABLE OF CONTENTS W.G.R.L.C From the Chair 06 Strategy 2 21 From the CEO 07 Strategy 3 22 Why are we here 09 Strategy 4 23 Who are we 10 Strategy 5 24 How we serve the community 11 Strategy 6 25 A snapshot of our libraries 13 Strategy 7 26 What are you telling us 15 Strategy 8 27 Strategic overview 17 Strategic resource plan 29 Strategy 1 20 Glossary of terms 38 FROM THE CHAIR Cr Keith Cook Board Chairperson Baw Baw Shire Council The West Gippsland Libraries Library Plan Our libraries recorded over 551,000 visits with drop-off and pick-up points, four year plan is now in its final year. in the past year which demonstrates how another service innovation to increase valuable and valued our services are. our accessibility to the community. The It is my great honour and pleasure, as It’s proof that our libraries are among the San Remo Community Library will be Chairperson, to recognise the hard work most consistently used public spaces and completed in 2020.21. of all staff that supports the community highlights the importance our staff are and to be part of a great team that to a regional community. We will also continue to enhance and delivers wonderful benefits to the expand our outreach services and community each and every day. Our focus is to deliver a multi-resourced increase community engagement. and sustainable service. With the rapid The significant effort to create change in Technology, we have an import The drive for building higher levels the strategies in this plan and the role to support our communities with of awareness about current services and organisation’s commitment to adapt digital literacy and to provide access to innovative initiatives is a continuing theme to the changing role libraries have within digital resources. Whilst keeping up with of this plan. With our collective effort, our communities is clear. Each of the eight technology, we will ensure we meet the I look forward to seeing this plan achieve strategies and actions within them are our basic need of a good book and a comfy the potential of West Gippsland Libraries. pathways to ensure the future of libraries chair, as well. and to continue to provide the vital I look forward to working with the resources and services our community Some of the many successes of 2019.20 community and West Gippsland Libraries needs throughout the Baw Baw, South include the 24/7 Library at Foster. to continue to promote the value and Gippsland and Bass Coast Shires. We are leading the way with this range of services we deliver. innovative solution to increase opening Libraries are essential to the lives of so hours which continues to create much many people in our region. More than interest in Australia. We will continue a community centre and unlike any to lead, with our 24/7 service to be other public space, libraries connect extended in two more libraries in 2020.21 our communities in a way that benefits at Inverloch and Warragul. everyone. They provide a home for literacy, learning and recreation as well as We are working with local communities providing an equitable connection to basic to introduce new Community libraries with resources and social inclusion. Grantville being the first to be completed 6 West Gippsland Libraries Library Plan 2017— 21 FROM THE CEO Leanne Williams Chief Executive Officer More than just a place for books, our and welcoming spaces for the community collection will continue to provide essential libraries are vibrant community hubs, that supports the needs of both groups and resources that support and strengthen our places for learning, discovery and individuals. communities. enjoyment for everyone. We will deliver a new library at San Remo We continue to elevate the profile of Our focus in this final year of this Library designed with flexible spaces that can be services we deliver by partnering with Plan is to continue to adapt to the changing used for different purposes and facilities community organisations and businesses to needs of the community by delivering the that are designed for people, community reach more people within the community. strategic plan, building on the innovation outcomes, experience and creativity. and successes of previous years. We look forward to engaging with our Our team delivered the 24/7 open communities and will increase our outreach In 2020, we will upgrade the aging facilities access model at Foster Library and from programs throughout our communities at Warragul Library to create more inclusive its success we have learned that our to promote literacy, learning, recreation, and welcoming spaces for the community patrons have embraced the convenience connection and healthier communities. that supports the needs of both groups and and flexibility the service offers. We will individuals. implement 24/7 access at Warragul and We will improve direct librarian assistance Inverloch Libraries to make it easier to by investing in our staff to deliver an We will deliver a new library at San Remo access resources and spaces for learning adaptive and innovative service that designed with flexible spaces that can be and enjoyment, at a time that suits our provides important equal access to vital used for different purposes and faci More members. information and essential services. than just a place for books, our libraries are vibrant community hubs, places for The planning of the redevelopment of We continue to embed our organisational learning, discovery and enjoyment for Korumburra and Cowes Library will values in everything we do. everyone. continue as we work closely with the • We anticipate and bravely adapt to the community and member Councils of South changing needs of our communities. Our focus in this final year of this Library Gippsland Shire and Bass Coast Shire • We build relationships with our Plan is to continue to adapt to the changing Council. stakeholders, communities and each needs of the community by delivering the other. strategic plan, building on the innovation We will continue to extend the reach of • We deliver excellence in everything we and successes of previous years. library services beyond our buildings with do. enhanced digital library and resources In 2020, we will upgrade the aging facilities available online, 24/7. We are west Gippsland Libraries and we are at Warragul Library to create more inclusive Our investment in technology and our here to change lives. West Gippsland Libraries Library Plan 2017-21 7 8 West Gippsland Libraries Library Plan 2017— 21 OUR PURPOSE We build knowledge and skills that strengthen our communities. VISION MISSION VALUES OUR ROLE Discover – our libraries are the centre for We provide library services, programs We will bravely anticipate and adapt with We are universally accessible centres reading and learning. and collections that are accessible and the changing needs of our communities. for information, reading, learning and equitable. enjoyment. Connect – we support everyone in our We will build relationships with our community. We will create partnerships to improve stakeholders, communities and each We provide equitable and trusted our service, share our knowledge other. access to information and authoritative Enjoy – our libraries are creative and and facilitate interaction within our resources. innovative. communities. We will deliver excellence in everything we do. We build knowledge and skills which We will continuously improve our value to strengthen our communities. the community. We work in collaboration with our community, stakeholders and the library sector to foster innovation and ensure we remain relevant. We are accountable for high standards of professionalism, customer service and integrity. West Gippsland Libraries Library Plan 2017-21 9 WHO ARE WE? Our Regional Support Centre provides Drouin administrative support to our libraries Neerim South and is based in Warragul. Melbourne ? Warragul ... Mirboo North W.G.R.L.C Leongatha Foster Korumburra Poowong We serve a population of 110,219 people over an area of 8187 2 Inverloch kilometres, which includes three Wonthaggi municipalities. Phillip Island 12 STATIC LIBRARIES TWO MOBILE LIBRARIES SOUTH GIPPSLAND BAW BAW BASS COAST The combined weekly opening SHIRE COUNCIL SHIRE COUNCIL SHIRE COUNCIL hours for our libraries is LIBRARY SERVING 22 402. 75 COMMUNITIES THROUGHOUT 28,936 48,479 32,804 THE REGION 10 West Gippsland Libraries Library Plan 2017-212017— 21 HOW WE SERVE THE COMMUNITY Our Regional Support Centre provides Drouin administrative support to our libraries Neerim South and is based in Warragul. Melbourne ? Warragul ... Mirboo North W.G.R.L.C Leongatha Foster Korumburra Poowong We serve a population of 110,219 people over an area of 8187 2 Inverloch kilometres, which includes three Wonthaggi municipalities. Phillip Island 12 STATIC LIBRARIES TWO MOBILE LIBRARIES SOUTH GIPPSLAND BAW BAW BASS COAST The combined weekly opening SHIRE COUNCIL SHIRE COUNCIL SHIRE COUNCIL hours for our libraries is LIBRARY SERVING 22 402. 75 COMMUNITIES THROUGHOUT 28,936 48,479 32,804 THE REGION West Gippsland Libraries Library Plan 2017-21 11 12 West WestGippsland Gippsland Libraries Regional Library
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