Annual Report 2018–2019

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Annual Report 2018–2019 Annual Report 2018–2019 ATING BR E L E C E 50yea rs C I V OF SER Contents Message from the Board Chair ...................................................................................................2 Message from the CEO ..............................................................................................................3 The Board and Governance .......................................................................................................4 Executive Team ........................................................................................................................4 2018–2019 Highlights ..................................................................................................................6 Celebrating our history: 50 years of service ...................................................................................9 Strategic Plan..........................................................................................................................11 Acknowledgement of Country Our People ............................................................................................................................ 15 Reconciliation Action Plan ........................................................................................................17 Performance Highlights ........................................................................................................... 19 Woden Community Service acknowledges the Ngunnawal Children’s Services ............................................................................................................. 21 people as the traditional custodians of this land and their Children, Youth and Family Support ...................................................................................... 23 continuing connection to land and community. Seniors’ Services ................................................................................................................ 25 We also acknowledge Aboriginal and Torres Strait Islander NDIS Services .................................................................................................................... 27 peoples who have come from other nations to live on Mental Health and Wellbeing .............................................................................................. 29 Ngunnawal land. WCS Volunteers ................................................................................................................. 31 Emergency Food Relief ....................................................................................................... 31 We pay our respects to their cultures, ancestors and The Big Issue ...................................................................................................................... 33 elders past, present, future and emerging. Community Development ................................................................................................... 35 OneLink and housing support .............................................................................................. 37 Corporate services ................................................................................................................. 39 Supporters and partners .......................................................................................................... 41 Financial Report 2018–2019 ...................................................................................................... 42 COVER The #Woden Experiment has enlivened the Woden Town Square and seen a big increase in the community’s use of the space. The #Woden Experiment opened in March 2019 and has been extended to early 2020. WCS has worked with Transport Canberra and City Services to encourage and facilitate community use of the Square. 2018–2019 Annual Report 1 Message from the Board Chair Message from the CEO It has been a year of celebration and change for Woden Community Service in 2019. It was a great privilege to become the CEO of Woden Community Service (WCS) following Chris Redmond after his 14 years of service. My attraction to the agency was its positive reputation in the 2019 marks 50 years of service of WCS to our local community. We have celebrated by bringing community, the staff’s commitment to clients and the wide variety of community programs WCS offers. together those that were around from the very beginning, acknowledging their contributions and vision for a Woden Valley that was welcoming, supportive and inclusive of everyone who moved here. As someone who grew up in Woden as a child it was coincidental to join the agency as it celebrates The afternoon tea was a delightful opportunity to hear some of the challenges and innovations of its 50-year anniversary. This event has already brought many people from its history together to reflect WCS and to reaffirm our continued purpose and commitment to our community. on the growth of the agency from a small volunteer service to one that now has nearly 400 staff and 60 volunteers. The growth has been exciting and extraordinary during that time. In February we welcomed our new Chief Executive Officer, Jenny Kitchin. Jenny has quickly settled in and has made a positive impact with her calm, determined and visionary leadership. The Board I joined the agency as it was just coming out of a difficult financial period, due in large to the transition is delighted that Jenny has a passion for service to our community and is able to purposefully and of disability services from block grant funding from the government to NDIS funding packages for genuinely engage with all parts of our community from service individuals. Like many other disability service providers the prices offered users, workers, funders and government. by NDIA did not meet the costs the agency was experiencing. Fortunately, WCS has turned a corner and we are now The Executive team has continued to work tirelessly in operating financially viable disability services, but will a changing environment where we are more often need to continue to monitor this closely. needing to compete in the market to maintain our service delivery. Thank you, Kate West, Kim Spinks and WCS enjoys positive and collaborative relationships Sharon Flanigan. Recently, we farewelled our CFO, with politicians and community leaders who have Michael Burton, who has been ably supporting the been keen to discuss their ideas not only about how development of our strategic finance function and to partner with us but how to support us. The planning wish him a peaceful retirement! towards a new Woden Community Centre will be a great venture for us to be part of and will certainly I would like to thank the Board for their continued alleviate the difficulty we have in operating from a determination to serve the organisation and number of sites. More importantly we will be able to fully realise their important contributions to a properly service the community with rooms and facilities sustainable and healthy organisation. for people to access. Great thanks to our staff who continue In a partnership with Region Media we have worked to strive to find ways to best support to increase our public profile to promote the wide our most vulnerable members of our variety of work we do through the stories of our community and to develop and clients and staff. This has assisted us to advocate provide opportunities for learning, for issues alongside other organisations like enthusiastic social engagement ACTCOSS. While we may be primarily a service and dignified support - together. provider, we have a critical role to speak out In this next year we will be about injustices in the community and how best looking to the future with the we can address these at a local and national launch of a new strategic level. Through some of our services like OneLink plan to focus on a renewed and The Little Pantry we can see firsthand organisational discipline and the disadvantage that many people in our purpose. We will continue to community continue to experience. serve our local communities WCS has a very committed and professional with a single-minded board who come from a range of backgrounds. dedication to enabling They provide strong leadership, advice and everyone to engage and direction to me as the CEO and I am fortunate participate in our communities. to have that support. The Executive and staff Jennifer Bennett across the agency have been very welcoming, Chair, Woden Community Service supportive and informative as I continue to learn so much about the agency and what it offers. Jenny Kitchin Chief Executive Officer 2 Annual Report 2018–2019 2018–2019 Annual Report 3 The Board and Governance Executive Team (continued) The WCS Board guides the strategic direction of WCS. Membership for 2018–19 was: Kate WEST Director, Children, Ability & Mental Health Services JEN BENNett GLENN PoweLL Kate has been with WCS since 2006 in a range of different roles in Children, Chairperson Member Youth and Family Services. Today, Kate heads up the Service Development team which delivers children’s services, NDIS coordination and delivery, a broad ranging community access program for vulnerable groups and seniors and the mental health and wellbeing programs. E: [email protected] | P: (02) 6234 6837 Lora SHaw CAROLYN HarkNESS Deputy Chairperson Member KIM SPINKS Director, Access & Support Kim has been working in the homelessness and social housing space for almost 20 years. She has previously worked in both the government Brett StreatfeILD
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