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2018 Statutory Annual Report SOUTH COAST BRITISH COLUMBIA TRANSPORTATION AUTHORITY 2018 STATUTORY ANNUAL REPORT The South Coast British Columbia Transportation Authority (TransLink) is required to provide an annual report and audited financial statements to the Mayors’ Council on Regional Transportation by March 31st. This report fulfills the reporting obligation to provide: A. A summary of operations during the year with comparison to the strategic transportation plan and the applicable service, capital and operational plans; B. The audited financial statements for the year; C. A summary of the nature of complaints received in the year and actions taken in response to those complaints; D. A summary of the results of the customer satisfaction survey process; E. Amendments to the articles of the Authority; F. A summary of the date, type and outcome of meetings of TransLink’s Board of Directors held during the year; G. Fare Collection Bylaw; and H. A summary of tickets issued and collection under Section 248. This report should be read in conjunction with the 2018 Annual Report, in order to get a full understanding of the organization and its financial and operational performance. The 2018 Annual Report will be posted on TransLink’s website. TABLE OF CONTENTS EXECUTIVE SUMMARY ................................................................................................................................................... 4 A. OPERATIONS SUMMARY ..................................................................................................................................... 5 1 Transit Service Levels .......................................................................................................................................... 5 2 2018 Investment Plan Status Report .................................................................................................................. 6 3 2018 Financial Plan ........................................................................................................................................... 12 4 2018 Capital Program ....................................................................................................................................... 15 5 Transportation Demand Management ............................................................................................................. 33 6 Short-Term Fares Assessed ............................................................................................................................... 39 7 Borrowings Undertaken in 2018 ....................................................................................................................... 40 B. AUDITED FINANCIAL STATEMENTS ................................................................................................................... 43 C. COMPLAINTS SUMMARY .................................................................................................................................. 44 D. CUSTOMER SATISFACTION ................................................................................................................................ 49 E. CHANGES TO ARTICLES OF THE AUTHORITY ..................................................................................................... 53 F. BOARD SUMMARY ............................................................................................................................................ 54 G. FARE COLLECTION BYLAW ................................................................................................................................ 60 H. SECTION 248 TICKETS AND COLLECTIONS ........................................................................................................ 63 South Coast British Columbia Transportation Authority—2018 Statutory Annual Report March 2019 EXECUTIVE SUMMARY Under the South Coast British Columbia Transportation Authority Act, TransLink is required to prepare an annual report that includes a summary of operations for the year along with a comparison to the organization’s applicable strategic, service, capital and operational plans. This 2018 Statutory Annual Report meets that requirement and includes other reporting obligations such as audited financial statements, complaints and customer satisfaction summaries. This report should be read in conjunction with the 2018 Annual Report to obtain a full understanding of the organization and the strategic platform that drives its financial and operational performance. The 2018 Annual Report will be posted on the TransLink website. TransLink’s current strategic plan, applicable to 2018, as defined by legislation, is Phase Two of the 10-Year Vision, the 2018-2027 Investment Plan (the “Plan”) approved by the Mayors’ Council on Regional Transportation on June 28, 2018. This 2018 Statutory Annual Report makes reference to the 2018 year of the Plan. Page 4 of 63 South Coast British Columbia Transportation Authority—2018 Statutory Annual Report March 2019 A. OPERATIONS SUMMARY 1 Transit Service Levels The table below provides a summary of conventional transit service hours, Access Transit trips and ridership numbers while comparing 2018 actual results to the Plan. Actual Investment Plan Fav/(Unfav) % Change 2018 2018 Over Plan Conventional Transit (thousands of service hours) Conventional Bus 4,464 4,509 (45) (1.0%) Community Shuttle 667 645 22 3.4% West Vancouver Conventional Bus 135 142 (7) (4.9%) SkyTrain Expo and Millennium Lines 1,339 1,327 12 0.9% SkyTrain Canada Line 203 186 17 9.1% SeaBus 12 12 - - West Coast Express 37 37 - - Total Conventional Transit 6,857 6,858 (1) (0.0%) Access Transit Trips (thousands of trips) HandyDART 1,166 1,233 (67) (5.4%) Taxi Supplement 149 102 47 46.1% Total Access Transit Trips 1,315 1,335 (20) (1.5%) Ridership Ridership (millions of transit journeys) 263 252 11 4.5% Note: Ridership in this table is based on delivery of total conventional transit service hours and HandyDART Access Transit service. Conventional Transit Service Levels Conventional transit service hours were mainly consistent with the 2018 year of the Plan as a result of the successful execution of service expansion as committed to in the 10-Year Vision. The expansion increased the frequency and capacity on the Expo, Millennium and Canada Lines, improved reliability of SkyTrain infrastructure, and added new bus routes and service hours. Access Transit Service Levels Access Transit trips were mainly consistent with the 2018 Plan. HandyDART trips were slightly lower than the Plan due to lower than anticipated customer demand. Taxi supplement trips are used for overflow service demand only and were higher than the Plan due to increased demand at peak times when HandyDART was at full capacity. Service improvements committed to in Phase Two of the 10-Year plan includes 13 expansion and 40 replacement HandyDART vehicles entering service during 2018. Page 5 of 63 South Coast British Columbia Transportation Authority—2018 Statutory Annual Report March 2019 Ridership Journeys for conventional transit service and Access Transit achieved a record of 263 million, growing by 4.5 per cent above the 2018 Plan. Journeys represent a complete transit trip using Compass fare media or other proof of payment regardless of the number of transfers. The exceptional growth in ridership is a result of improved transit service, a strong economy with low unemployment and higher gas prices which are influencing commuters to use more public transportation. Ridership growth continued throughout the year suggesting that the July 1, 2018 transit increase did not negatively impact customer behaviour. 2 2018 Investment Plan Status Report Phase Two of the 10-Year Vision includes new investments in every mode of transportation – transit, roads, walking and cycling – as well as maintains the existing transportation system in a state of good repair. A status update of the Plan is provided below. New Transportation Investments in the Phase Two Plan The Plan expands rapid transit across Metro Vancouver according to the priorities established in the 10- Year Vision. It completes the rapid transit early works investments begun in Phase One, including the Broadway Subway. Building New Rapid Transit • Broadway Subway Project o During 2018, the Millennium Line extension from VCC-Clark to Arbutus was approved by both the Provincial and Federal governments. The Province of British Columbia is now the agency responsible for delivering the Broadway Subway Project with TransLink providing support. • South of Fraser Rapid Transit o The Surrey-Newton-Guildford Light Rail Transit project was also approved. In October 2018, however, the City of Surrey withdrew support for the project and TransLink suspended the procurement process. o In December 2018, the Mayors’ Council approved project planning work to inform the development of a business case for the Surrey Langley SkyTrain project along the Fraser Highway corridor. Mayors’ Council also directed TransLink to refresh planning priorities along 104 Avenue and King George Boulevard corridors to complete the commitment to the 27 km of rapid transit identified in the 10-year Vision. • Planning for Future Transportation Investments o A feasibility study was completed for a potential gondola to connect the Millennium Line to SFU Burnaby campus. o The Rail to UBC Rapid Transit Study was completed for presentation to the Mayors’ Council in January 2019. Upgrading the Existing Rail Network • SkyTrain o Two new Mark III trains, for the Expo and Millennium
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