LEMBAGA TABUNG HAJI Laporan Tahunan TABUNG HAJI 2011 Annual Report

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LEMBAGA TABUNG HAJI Laporan Tahunan TABUNG HAJI 2011 Annual Report LEMBAGA TABUNG HAJI Laporan Tahunan TABUNG HAJI 2011 Annual Report Dengan komitmen untuk memberikan khidmat yang berkualiti dan berintegriti, Lembaga Tabung Haji (TH) terus menggilap dan membentuk budaya amalan berprestasi tinggi dengan menzahirkan pencapaian cemerlang dalam setiap sudut operasi. Seperti sebutir berlian yang berkilau di bawah sinaran cahaya, TH bergemerlapan dengan sokongan dan komitmen jitu dari pelbagai pihak dalam perjalanan usahanya. Kami mengambil peluang ini untuk mengucapkan jutaan terima kasih kepada semua pihak berkepentingan dan pada masa yang sama menyampaikan sorotan kualiti kecemerlangan yang ingin kami kekalkan. Committed to delivering with Quality and Integrity, Lembaga Tabung Haji (TH) continuously polishes and shapes a high performance culture by illuminating excellence from every facet of our operations. Just as a diamond sparkles in the light, TH shines with the support and commitment of many in our progressive journey. We take this opportunity to thank our stakeholders as we highlight the many qualities of excellence we intend to maintain and sustain. Bersyukurlah dengan apa yang kita ada. InsyaAllah kita akan memperolehi lebih banyak kenikmatan. Jangan terpedaya dengan sifat tamak, nescaya anda akan terus kerugian. Be grateful with what we have, there will be more to come, InsyaAllah. Be wary of greed as it will lead to downfall. YB. Mejar Jeneral Dato' Seri Jamil Khir bin Haji Baharom (B) Menteri di Jabatan Perdana Menteri LAPORAN TAHUNAN 2011 ANNUAL REPORT 1 KANDUNGAN 4 Visi, Misi dan Nilai Teras 122 Kalendar Peristiwa-peristiwa Penting 5 Sekilas Pandang 2007 – 2011 132 Sorotan Media 6 Ringkasan Prestasi Kewangan 5 Tahun 134 Carta Perjalanan Haji 7 Statistik 5 Tahun 136 Panduan dan Rangkaian Cawangan • Ibu Pejabat TH • Pejabat Negeri TH 10 Perutusan Pengerusi • Cawangan TH 16 Maklumat Korporat • Syarikat Subsidiari • Lembaga Pengarah 148 • Panel Pelaburan Struktur Kumpulan TH • Carta Sektor Perladangan • Majlis Penasihat Haji • Carta Sektor Perbankan Islam/Takaful • Carta Organisasi • Carta Sektor Pembangunan Hartanah • Barisan Pengurusan Kanan dan Pembinaan 48 Tadbir Urus Korporat • Carta Sektor Perkhidmatan Lain-lain • Penyata Tadbir Urus Korporat • Penyata Kawalan Dalaman 153 Penyata Kewangan • Laporan Jawatankuasa Audit • Sijil Ketua Audit Negara • Penyata Pengerusi dan 75 Ulasan Operasi Seorang Ahli Lembaga Pengarah Pengarah Urusan Kumpulan dan • Pengakuan oleh Pegawai Utama yang Ketua Pegawai Eksekutif Bertanggungjawab ke atas Pengurusan Kewangan • Pelaburan • Penyata Kedudukan Kewangan yang Disatukan • Sektor Perladangan • Penyata Pendapatan yang Disatukan • Sektor Perbankan Islam dan Takaful • Penyata Pendapatan Komprehensif • Sektor Pembangunan Hartanah dan Pembinaan yang Disatukan • Sektor Perkhidmatan Lain-lain • Penyata Perubahan Rizab yang Disatukan • Perkhidmatan Haji • Penyata Perubahan Rizab • Perkhidmatan Pelanggan • Penyata Aliran Tunai yang Disatukan • Tanggungjawab Sosial Korporat • Nota-Nota Kepada Penyata Kewangan 2 LEMBAGA TABUNG HAJI CONTENTS 4 Vision, Mission and Core Values 122 Calendar of Significant Events 5 2007 – 2011 At a Glance 132 Media Highlights 6 5-Year Financial Performance Summary 134 Hajj Journey Chart 7 5-Year Statistics 136 Directory and Branch Network • TH Headquarters • TH State Offices 10 Chairman’s Statement • TH Branches 16 Corporate Information • Subsidiaries • Board of Directors 148 ’s • Investment Panel TH Group Structure • Plantation Sector Chart • Hajj Advisory Council • Islamic Banking/Takaful Sector Chart • Organisation Chart • Property Development and • Senior Management Team Construction Sector Chart 48 Corporate Governance • Other Services Sector Chart • Corporate Governance Statement • Internal Control Statement Financial Statement • Audit Committee Report (Available in CD version only) 75 Operational Review Group Managing Director and Chief Executive Officer • Investment • Plantation Sector • Islamic Banking and Takaful Sector • Property Development and Construction Sector • Other Services Sector • Hajj Service • Customer Service • Corporate Social Responsibility LAPORAN TAHUNAN 2011 ANNUAL REPORT 3 Tunggak kejayaan ekonomi ummah; VISI Pengurusan haji terbilang VISION The Pillar of the ummah’s economic success; Excellence in hajj management Dalam mencapai visi TH, KAMI beriltizam: MISI • Memperkasa Ekonomi Ummah; • Sentiasa Giat Mencari Pelaburan Strategik Global MISSION dan Lokal Bagi Pertumbuhan Berterusan; • Menggembleng dan Memperkayakan Modal Pendeposit; • Memberi Perkhidmatan Cemerlang Yang Berterusan; • Memudah dan Menyempurnakan Urusan Jemaah Ke Arah Haji Mabrur; dan • Memberi Pulangan Yang Kompetitif, Halal dan Toyyiban. In achieving TH’s vision, WE pledge: • To strengthen the ummah’s economy; • To remain active in seeking strategic investments locally and globally to ensure sustainable growth; • To manage and enrich depositors’ funds; • To continuously provide excellent services; • To facilitate and assist pilgrims in achieving mabrur hajj; and • To provide competitive, halal and toyyiban returns • Profesionalisme • Kerja Secara Berpasukan NILAI • Komited • Prihatin, Mesra dan Penyayang TERAS • Inovatif • Professionalism CORE VALUES • Teamwork • Committed • Caring, Friendly and Compassionate • Innovative 4 LEMBAGA TABUNG HAJI LONJAKAN KUANTUM DANA PENDEPOSIT KEUNTUNGAN prestasi keuntungan selepas zakat meningkat lebih daripada dua kali TERKUMPUL DAN RIZAB yang melebihi RM1.0 bilion bagi ganda dari RM14.7 bilion kepada keseluruhan TH kekal positif lima tahun berturut-turut RM31.7 bilion dan kukuh walaupun setelah mengambil kira kesan aplikasi KEUNTUNGAN BONUS PENDEPOSIT FRS 139 – Instrumen Kewangan: Pengiktirafan dan Pengukuran bayaran bonus meningkat SELEPAS ZAKAT mulai tahun 2010 RM1.7 bilion untuk kepada RM1.7 bilion tahun 2011 KADAR PURATA BONUS KEUNTUNGAN 5.7% dalam tempoh 5 tahun berjumlah RM6.4 bilion dalam dan lebih tinggi daripada kadar tempoh 5 tahun pasaran wang Perbankan Islam Sekilas Pandang 2007 – 2011 2007 – 2011 At a Glance QUANTUM LEAP DEPOSITORS’ FUND RETAINED PROFITS profit after zakat of more than more than doubled from RM14.7 billion AND RESERVES RM1.0 billion for five consecutive to RM31.7 billion generally remained positive years and sound even after taking into consideration the application of DEPOSITORS’ BONUS FRS 139 – Financial Instrument: PROFIT AFTER ZAKAT bonus payment increased to Recognition and Measurement RM1.7 billion for 2011 RM1.7 billion which began in 2010 PROFIT BONUS AVERAGE RATE totalling RM6.4 billion within 5.7% within a period of 5 years a period of 5 years and higher than the Islamic Banking money market rate LAPORAN TAHUNAN 2011 ANNUAL REPORT 5 Ringkasan Prestasi Kewangan 5 Tahun 5-Year Financial Performance Summary 2011 2010 2009 2008 2007 KUMPULAN (RM JUTA) (RM JUTA) (RM JUTA) (RM JUTA) (RM JUTA) GROUP (RM MILLION) (RM MILLION) (RM MILLION) (RM MILLION) (RM MILLION) Pendapatan 5,542 5,287 3,739 2,378 2,861 Revenue Keuntungan Operasi 2,412 2,374 1,725 1,098 1,852 Operating Profit Keuntungan Tahun Semasa 2,041 2,013 1,425 1,163 1,772 Profit for The Year Bonus Pendeposit 1,678 1,332 1,067 900 1,051 Depositors’ Bonus Simpanan Pendeposit 31,694 27,115 23,590 20,576 17,083 Depositors’ Savings Aset Bersih 34,961 30,790 26,298 21,145 17,505 Net Assets TH TH Pendapatan 2,176 2,056 1,752 1,513 1,857 Revenue Keuntungan Operasi 1,741 1,648 1,307 1,111 1,536 Operating Profit Keuntungan Tahun Semasa 1,689 1,497 1,120 1,001 1,071 Profit for The Year Bonus Pendeposit 1,678 1,332 1,067 900 1,051 Depositors’ Bonus Simpanan Pendeposit 31,694 27,115 23,590 20,576 17,083 Depositors’ Savings Aset Bersih 32,036 28,289 24,275 21,204 17,600 Net Assets 6 LEMBAGA TABUNG HAJI Statistik 5 Tahun 5-Year Statistics KEUNTUNGAN BERSIH ASET BERSIH KUMPULAN/ KADAR BONUS KUMPULAN/ GROUP NET ASSET PENDEPOSIT/ GROUP NET PROFIT (RM Bilion/RM Billion) DEPOSITORS’ BONUS (RM Juta/RM Million) RATE (%) 2011 2,041 2011 35.0 2011 6.00 2010 2,013 2010 30.8 2010 5.50 2009 1,425 2009 26.3 2009 5.00 2008 1,163 2008 21.2 2008 5.00 2007 1,772 2007 17.5 2007 7.00 * KEUNTUNGAN BERSIH TH/ ASET BERSIH TH/ BONUS PENDEPOSIT/ TH NET PROFIT TH NET ASSET DEPOSITORS’ BONUS (RM Juta/RM Million) (RM Bilion/RM Billion) (RM Juta/RM Million) 2011 1,689 2011 32.0 2011 1,678 2010 1,497 2010 28.3 2010 1,332 2009 1,120 2009 24.3 2009 1,067 2008 1,001 2008 21.2 2008 900 2007 1,071 2007 17.6 2007 1,051 * BILANGAN PENDEPOSIT/ SIMPANAN PENDEPOSIT/ ZAKAT/ NUMBER OF DEPOSITORS DEPOSITORS’ SAVING ZAKAT (‘000 Orang/’000 Depositors) (RM Bilion/RM Billion) (RM Juta/RM Million) 2011 6,956 2011 31.7 2011 44 2010 5,627 2010 27.1 2010 41 2009 5,041 2009 23.6 2009 39 2008 4,743 2008 20.6 2008 38 2007 4,433 2007 17.1 2007 37 * Merangkumi 5% bonus tahunan dan 2% bonus khas Comprised 5% annual bonus and 2% special bonus LAPORAN TAHUNAN 2011 ANNUAL REPORT 7 Strategi-strategi yang jelas untuk masa hadapan yang mampan Emerging clear strategies for a sustainable future PROGRESIF • PROGRESSIVE Perutusan Pengerusi Chairman’s Statement Maklumat Korporat Corporate Information • Lembaga Pengarah Board of Directors • Panel Pelaburan Investment Panel • Majlis Penasihat Haji Hajj Advisory Council • Carta Organisasi Organisation Chart • Barisan Pengurusan Kanan Senior Management Team Tadbir Urus Korporat Corporate Governance • Penyata Tadbir Urus Korporat Corporate Governance Statement • Penyata Kawalan Dalaman Internal Control Statement • Laporan Jawatankuasa Audit Audit Committee Report Tan Sri Dato’ Sri Abi Musa Asa’ari Mohamed Nor Pengerusi Lembaga Tabung Haji
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