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(MMX) User's Guide: Introduction

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(MMX) User's Guide: Introduction Introduction 1 1.1 Introduction to M-Alarm Multimedia Welcome to M-Alarm Multimedia (M-Alarm MMX), a stand-alone product that allows you to configure alarms using several different media to notify anyone, anywhere, of an occurring alarm. M-Alarm Multimedia provides multimedia technology for remote alarm notification. Various multimedia "agents" are provided, including: • Pager with support for Simple Message Server (SMS)/Tele Alphanumeric Protocol (TAP) and two-way paging • Phone with call-in and call-out support • E-mail • Fax • Voice annunciation of alarms via text-to-speech • Voice annunciation of alarms via recorded .wav files • Video • Pop-up windows • Computer screen marquee • Instant messaging © 2002 Johnson Controls, Inc. www.johnsoncontrols.com Code No. LIT-1201169 Software Release 5.1 2 M-Alarm Multimedia User’s Guide 1.1 M-Alarm Multimedia Overview Figure 1.1 provides an overview of how M-Alarm Multimedia enables you to send and receive alarms using various multimedia agents. The Multimedia Configurator is a database-generating tool that allows you to configure alarms, alarm action sets, multimedia agents, and alarm acknowledgement codes. You can also use the Multimedia Configurator to create subscriptions to OLE for Process Controls (OPC) Alarm and Event (AE) servers. In addition, you can configure schedules and destinations for alarm notification messages. When your database configuration is completed and you start the Multimedia Server, the following occurs: 1. When the Multimedia Server enters runtime mode, it reads all the alarm configurations in the multimedia configuration database. 2. The Multimedia Server then subscribes to OPC AE servers based on the subscriptions that you created in the configuration database. Figure 1.1. Overview of M-Alarm Multimedia 3. In turn, the OPC AE servers generate alarms back to the Multimedia Server. 4. When the Multimedia Server receives alarms, it responds to those alarms according to the settings and alarm action sets that you configured in your database. 5. Based on these action sets, the notification messages are then sent to a recipient (an operator or a group) via the configured multimedia agent. Introduction 3 6. The recipient of the alarm message can then acknowledge the alarms using the configured multimedia device by entering an acknowledge code. 1.2 Installing M-Alarm Multimedia This section describes the system requirements and steps for installing M-Alarm Multimedia. Be sure to close any other applications before installing M-Alarm Multimedia. 1.2.1 System Requirements To use this software, you must have the following minimum system requirements: • 8X speed CD-ROM • 125 MB of disk space Note: This is the recommended amount of disk space for the Multimedia installation only. This does not include hardware drivers. Also, as the size of the databases increases over time, additional space may be needed.) • VGA video card; 256 or more colors for best results. • Microsoft® Internet Explorer Version 5.0. • Microsoft Windows® 98 2nd Edition, Windows 2000 with Service Pack 2, or Windows NT® 4.0 with Service Pack 6a. IMPORTANT: You must have a voice board installed on the computer on which you are running the Phone Agents (both Call-in and Call-out). M-Alarm Multimedia supports Intel® Dialogic® boards. Dialogic boards do not work for Windows 98 operating system, so neither the Call-in Agent nor the Call-out Agent will work on Windows 98 operating system. You also need to have an analog phone line connected to the board. (Digital lines are not supported.) Only Dialogic boards are supported for the current version of M-Alarm Multimedia. Please see Appendix B: Advanced Telephony Settings (LIT-1201407) for information about installing and configuring Intel Dialogic boards. For more information about purchasing and installing Intel Dialogic boards, please visit the Intel Web site at www.intel.com/network/csp/products/index_vp.htm. Central Processing Unit (CPU) and Random Access Memory (RAM) Minimum computer CPU and RAM requirements depend on the application and operating system, as shown below. Operating System Application Size Processor RAM Windows 98 Small 233 MHz 64 MB Windows 98 Medium/Large 400 MHz 128 MB Windows NT/ Small 300 MHz 128 MB Windows 2000 Windows NT/ Medium/Large 650 MHz 256 MB Windows 2000 The actual amount of RAM and/or processor speed varies, depending upon the Input/Output (I/O) counts, networking, logging, and alarming requirements, etc. To determine which type of computer best fits your application, set up a test application station. 4 M-Alarm Multimedia User’s Guide 1.2.2 Installation Procedure To install M-Alarm Multimedia: 1. Insert the product CD. If your computer does not have "autostart" enabled, browse to your CD drive and open the "Runme.bat" file. The introduction screen appears, as shown in Figure 1.2. The Setup dialog box, as shown in Figure 1.3, follows this. Figure 1.2. Introduction Screen 2. Click the Next button to continue. Note: The Multimedia installation wizard then checks to see if Microsoft Data Access Components (MDAC) Version 2.6 is installed on your system. If MDAC is installed, the setup proceeds to the next step. If it is not installed, you are prompted to install MDAC 2.6. If the system prompts you to install MDAC 2.6, follow the instructions on the subsequent dialog boxes. Note: If you are installing M-Alarm Multimedia on a Windows 98 operating system, the Multimedia setup may also prompt you to install Distributed Component Object Model (DCOM). Introduction 5 Figure 1.3. Multimedia Setup 3. The License Agreement appears, as shown in Figure 1.4. Carefully read the License Agreement. If you agree with the terms and conditions, click Yes to continue. Figure 1.4. License Agreement 6 M-Alarm Multimedia User’s Guide 4. The User Information dialog box appears, as shown in Figure 1.5. Type your (the user's) name in the Name field and your company's name in the Company field. Figure 1.5. User Information 5. Click Next. The Select Components dialog box appears (Figure 1.6). 6. Customize your installation by selecting which agents to install. This is helpful if you have limited space on your hard disk or if you do not expect to use one or more multimedia agents. Click on the appropriate boxes to select the agents that you wish to install. The space required on your installation directory (as well as the space available on the directory) is displayed at the bottom of the dialog box. Once you have made your selections, click the Next button to continue. The Select Program Folder dialog box appears (Figure 1.7). Note: Please see Appendix A: Pager Configuration (LIT-1201406) for information about SMS and TAP pager services configuration. See Appendix B: Advanced Telephony Settings (LIT-1201407) for information about installing and configuring Intel® Dialogic® boards for the Phone Agent. See Chapter 4: Multimedia Agents (LIT-1201172) for information about configuring multimedia agents. Introduction 7 Figure 1.6. Selecting Multimedia Agents to Install 7. Either type the name of a new program folder in the Program Folders field or select the program folder of your choice from the list in the pane below. Click the Next button to continue. The Microsoft Agent 2.0 License Agreement appears (Figure 1.8). Figure 1.7. Selecting the Installation Location 8 M-Alarm Multimedia User’s Guide 8. Read the agreement carefully. If you agree with the terms and conditions, click the Yes button to continue. Figure 1.8. Microsoft Agent License Agreement 9. If you chose to install the Text-to-Speech agent, the Microsoft Text-to-Speech Engine License Agreement appears (Figure 1.9). Read the agreement carefully. If you agree with the terms and conditions, click the Yes button to continue. Figure 1.9. Microsoft Text-to-Speech Engine License Agreement 10. The Setup Status window appears. While the system files are being automatically copied, the percentage of the files already copied appears in the window's progress bar, as shown in Figure 1.10. Introduction 9 Figure 1.10. Setup Status Window 11. The Fonts window, shown in Figure 1.11, is open during the process of installation, but it will not stop the installation. The installation opens this window to configure Marquee Agent dotted fonts. You can ignore this window and close it at any time. 10 M-Alarm Multimedia User’s Guide Figure 1.11. Fonts Window 12. The M-Alarm Multimedia installation includes a Pager Agent that connects to a wide variety of pager services and supports the most popular paging protocols: • Tele Alphanumeric Protocol (TAP) • Simple Messaging Service (SMS) Note: During the installation of Multimedia, after checking the box to include the Pager Agent, you can select which paging services to include with the installation. There are two separate lists: one for the Modem/Integrated Services Digital Network (ISDN) (TAP) pagers, as shown in Figure 1.12, and one for Global System for Network Communications (GSM) / Personal Communications Service (PCS) (SMS) pagers, as shown in Figure 1.13. It is recommended that you select all carriers in each list so that they will be available in the Multimedia configuration. Click OK. Note: Please see Appendix A: Pager Configuration (LIT-1201406) for information about SMS and TAP pager services configuration. Introduction 11 Figure 1.12. Modem/ISDN Carrier Setup Figure 1.13. GSM/PCS Carrier Setup 13. The Setup Complete dialog box appears, as shown in Figure 1.14. Click the Finish button to complete the installation. When you have finished installing Multimedia, restart your computer. 12 M-Alarm Multimedia User’s Guide Figure 1.14. Setup Complete 1.3 Starting the Multimedia Configurator The Multimedia Configurator is the user interface that allows you to configure alarms and multimedia agents for the Multimedia Server.
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