Shared Stories of Discovery, Recovery and Hope 2015 - 2016 Annual Report » Table of Contents 4 Message from Barbara Cooney and Karim Mamdani 6 Jessica and Trudy 8 Award of Excellence in Mental Health and Quality Improvement 9 Ontario Shores Named Recipient of Prestigious Davies Award 10 Beth and Judy 12 Imagine Arts Festival 18 6 14 Crysten and Donna 16 Patient Recovery Art Showcase 18 Bheeshma and Prem 20 Integrated Wellness Plan 20 Ontario Shores Embarks on new Journey with a Human Rights Initiative 21 Rob Butler Visits Ontario Shores 21 DRPS and Ontario Shores Patients Face-Off in Annual Event 22 Jacob and Inspector 10 22 Rollauer 24 5th Annual Mental Health Conference 26 Stacey and Dr. McCormack 12 24 28 Closing Thoughts - Chelsea 30 Data Highlights Cover Photo: Crysten, Outpatient Produced by Ontario Shores’ Communications and Public Aff airs Department. 2015 - 2016 Annual Report 3 Karim Mamdani, President » Message from Barbara Cooney and CEO (Left) and Barbara and Karim Mamdani: Community Cooney, Board Chair (Right). of Discovery, Recovery, Hope. The pursuit of excellence in mental health information technology Whether it is through school, diff erence we can all make in a health care is what will make a to substantially improve patient athletics or the arts, we are person’s recovery journey. diff erence for our patients and outcomes. connected to people in society their families. Our collective through the various communities We look forward to continuing to achievements and awards In the last year we were also proud we engage in each and every day. work with all of you as we pursue demonstrate our commitment to to receive the 2015 Award of excellence together and inspire pursue excellence in everything Excellence in Mental Health and In mental health care, our patients, discovery, recovery and hope in we do. Quality Improvement from the families, staff , volunteers, and each of us. Canadian College of Health Leaders partners are essential to building As we prepare to offi cially close the in part for the implementation and maintaining a community that 2015-2016 year at Ontario Shores of evidence-based mental health provides coordinated and excellent Centre for Mental Health Sciences practices through the use of care to patients and families with (Ontario Shores), we are proud of Clinical Practice Guidelines, compassion, thoughtfulness and our many accomplishments and including one for the assessment respect. the positive impact we have had on and treatment of schizophrenia. our patients and their families. In this annual report we are proud These accolades and others to celebrate the diverse aspects Among them, was being named deserve to be celebrated as of our community which supports a recipient of the 2015 HIMSS they are the result of a collective positive change in mental health Nicholas E. Davies Enterprise Award eff ort to pursue organizational care and we are honoured to for Excellence. excellence. recognize the unique role staff , patients, volunteers, police Ontario Shores is the fi rst This type of recognition is not and business leaders all play in hospital in Canada and one of received in isolation. It is achieved supporting recovery. 77 organizations in the world to through people with various roles receive this prestigious recognition, and backgrounds working together, We are proud to shine a light on which honours the outstanding as a community, in the best these stories and celebrate the achievement of using interests of their fellow citizens. 4 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 5 “We had grown apart, but we are back together.” ~ Trudy, Jessica’s Mother things got better, but never for too for individuals with Borderline long. Personality Disorder. She credits medication management and “It was chaotic, confusing and individual therapy for aiding her lonely,” admits Jessica, now 29. recovery, but also found group “Being so young and not knowing therapy to be an impactful what was going on and being experience. ashamed. I just wanted it to end.” “You walk into a room and these As mental illness took hold of her people understand you like no one life, Jessica found herself making else I know,” she recalls of her fi rst poor decisions. group therapy experience. “Before then, I felt like nobody took me “I was in an abusive relationship, seriously.” “I now feel like I can detached from family, in debt and had addiction issues,” she notes. Two years later Jessica feels like she is taking control of her life again. Jessica’s fortunes began to change She has learned to manage her be successful in life.” when she was diagnosed with illness and is now focused on the Borderline Personality Disorder future. ~ Jessica, Outpatient at age 27 and was admitted to Ontario Shores’ Borderline “I now feel like I can be successful Personality and Stress Regulation in life,” she says. Jessica, Outpatient and her » Jessica and Trudy Clinic (BPSRC), which serves those Mother, Trudy. Jessica is articulate, intelligent, There was a time when a who are experiencing diffi culties Meanwhile, her mother now has thoughtful, and owns a smile that relationship with her mother or managing their symptoms. a better understanding of the could light up a room. anyone in her family seemed rather challenges facing her daughter. impossible. “It was the right place at the right While the two have experienced This is the Jessica her mother time and she was ready for it,” more valleys than peaks in recent remembers. This is the Jessica she is Diagnosed with depression and says Trudy who says she noticed years, both are thankful for the happy to have back. anxiety at age 14 and with Bipolar a signifi cant diff erence in her opportunity to rebuild their Disorder at 23, Jessica spent most daughter within three months of relationship. “We had grown apart, but we are of her adolescent and early adult her fi rst appointment. back together,” says Trudy of her years struggling with mental “It’s like when someone you love relationship with her daughter. illness. Over the years she has spent Through the BPSRC Jessica has been on vacation for a long “I talk to her every day. I support time in hospitals and consulted participated in Dialectical time,” says Trudy. “They return everything she is doing.” with psychiatrists and mental Behaviour Therapy (DBT), which is and you are so happy to see them health professionals. Sometimes a treatment specifi cally designed again.” 6 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 7 » Award of Excellence in » Ontario Shores Named Recipient From left to right: Vincci Mental Health and Quality of Prestigious Davies Award Tang, Deputy CFO; Improvement Ontario Shores became the fi rst practice adherence, and patient Maluah Dewhurst, Project In 2015, Ontario Shores was proud that we off er the best care to hospital in Canada and one of engagement. Coordinator; Nicole Parton, to receive the Award of Excellence our patients and their families,” 77 organizations in the world Senior Data Integration in Mental Health and Quality notes Dr. Ilan Fischler, Geriatric to receive the HIMSS Nicholas Examples of how the EMR has Analyst; Jayne Spina, Improvement from the Canadian Psychiatrist and Medical Director, E. Davies Enterprise Award for improved patient care were Pharmacy Applications College of Health Leaders (CCHL). Clinical Informatics. Excellence in 2015. submitted and included the Analyst; Barb Mildon, VP great value to patient safety by Practice, Research, Human Ontario Shores was honoured for Ontario Shores is committed This prestigious recognition follows ensuring proper verifi cation and Resources, CEOD and CNE; the implementation of evidence- to signifi cantly improving the closely on the heels of Ontario administration of medication. Wendy Odell, Manager, based mental health practices quality of care and outcomes for Shores being awarded the Stage Real-time identifi cation of errors Clinical Informatics; Karim through the use of Clinical Practice patients through the introduction 7 designation for a completely provided a safeguard in reducing Mamdani, President and CEO; Guidelines (CPGs), including one of additional CPGs for depression, Electronic Medical Record (EMR); the potential for medication errors Kimberly Walker, Manager, for the assessment and treatment regular audits and reviews. the only hospital in Canada to to reach the patient. Information Technology; John of schizophrenia. receive this. Chen, VP Finance and Support CCHL celebrates leadership and In addition, the EMR was the Services, CFO and CIO; Jeff Given to a leader in the fi eld recognizes success of organizations The Davies Award recognizes the primary medium through which MacDonald, Information that demonstrates evidence- like Ontario Shores as they outstanding achievement of using new procedures were implemented Specialist; Dr. Ilan Fischler, (Left) The 2015 Award of informed and sustained quality continue to build capacity to health information technology and monitored. Medical Director, Psychiatry. Excellence in Mental Health improvements in the areas of advance healthcare, enhance safety to substantially improve patient and Quality Improvment. mental health and addictions, and increase effi ciency to provide outcomes while achieving return Ontario Shores also implemented the award celebrates improved seamless care. on investment. Only organizations Clinical Practice Guidelines (Right) Nursing staff take outcomes for patients. that received the HIMSS Stage 6 or (CPGs) in