Shared Stories of Discovery, Recovery and Hope

2015 - 2016 Annual Report » Table of Contents

4 Message from Barbara Cooney and Karim Mamdani 6 Jessica and Trudy 8 Award of Excellence in Mental Health and Quality Improvement 9 Ontario Shores Named Recipient of Prestigious Davies Award 10 Beth and Judy 12 Imagine Arts Festival 18 6 14 Crysten and Donna 16 Patient Recovery Art Showcase 18 Bheeshma and Prem 20 Integrated Wellness Plan 20 Ontario Shores Embarks on new Journey with a Human Rights Initiative 21 Rob Butler Visits Ontario Shores 21 DRPS and Ontario Shores Patients Face-Off in Annual Event 22 Jacob and Inspector 10 22 Rollauer 24 5th Annual Mental Health Conference 26 Stacey and Dr. McCormack 12 24 28 Closing Thoughts - Chelsea 30 Data Highlights

Cover Photo: Crysten, Outpatient

Produced by Ontario Shores’ Communications and Public Aff airs Department. 2015 - 2016 Annual Report 3 Karim Mamdani, President » Message from Barbara Cooney

and CEO (Left) and Barbara and Karim Mamdani: Community

Cooney, Board Chair (Right). of Discovery, Recovery, Hope. The pursuit of excellence in mental health information technology Whether it is through school, diff erence we can all make in a health care is what will make a to substantially improve patient athletics or the arts, we are person’s recovery journey. diff erence for our patients and outcomes. connected to people in society their families. Our collective through the various communities We look forward to continuing to achievements and awards In the last year we were also proud we engage in each and every day. work with all of you as we pursue demonstrate our commitment to to receive the 2015 Award of excellence together and inspire pursue excellence in everything Excellence in Mental Health and In mental health care, our patients, discovery, recovery and hope in we do. Quality Improvement from the families, staff , volunteers, and each of us. Canadian College of Health Leaders partners are essential to building As we prepare to offi cially close the in part for the implementation and maintaining a community that 2015-2016 year at Ontario Shores of evidence-based mental health provides coordinated and excellent Centre for Mental Health Sciences practices through the use of care to patients and families with (Ontario Shores), we are proud of Clinical Practice Guidelines, compassion, thoughtfulness and our many accomplishments and including one for the assessment respect. the positive impact we have had on and treatment of schizophrenia. our patients and their families. In this annual report we are proud These accolades and others to celebrate the diverse aspects Among them, was being named deserve to be celebrated as of our community which supports a recipient of the 2015 HIMSS they are the result of a collective positive change in mental health Nicholas E. Davies Enterprise Award eff ort to pursue organizational care and we are honoured to for Excellence. excellence. recognize the unique role staff , patients, volunteers, police Ontario Shores is the fi rst This type of recognition is not and business leaders all play in hospital in Canada and one of received in isolation. It is achieved supporting recovery. 77 organizations in the world to through people with various roles receive this prestigious recognition, and backgrounds working together, We are proud to shine a light on which honours the outstanding as a community, in the best these stories and celebrate the achievement of using interests of their fellow citizens.

4 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 5 “We had grown apart, but we are back together.”

~ Trudy, Jessica’s Mother

things got better, but never for too for individuals with Borderline long. Personality Disorder. She credits medication management and “It was chaotic, confusing and individual therapy for aiding her lonely,” admits Jessica, now 29. recovery, but also found group “Being so young and not knowing therapy to be an impactful what was going on and being experience. ashamed. I just wanted it to end.” “You walk into a room and these As mental illness took hold of her people understand you like no one life, Jessica found herself making else I know,” she recalls of her fi rst poor decisions. group therapy experience. “Before then, I felt like nobody took me “I was in an abusive relationship, seriously.” “I now feel like I can detached from family, in debt and had addiction issues,” she notes. Two years later Jessica feels like she is taking control of her life again. Jessica’s fortunes began to change She has learned to manage her be successful in life.” when she was diagnosed with illness and is now focused on the Borderline Personality Disorder future. ~ Jessica, Outpatient at age 27 and was admitted to Ontario Shores’ Borderline “I now feel like I can be successful Personality and Stress Regulation in life,” she says. Jessica, Outpatient and her » Jessica and Trudy Clinic (BPSRC), which serves those Mother, Trudy. Jessica is articulate, intelligent, There was a time when a who are experiencing diffi culties Meanwhile, her mother now has thoughtful, and owns a smile that relationship with her mother or managing their symptoms. a better understanding of the could light up a room. anyone in her family seemed rather challenges facing her daughter. impossible. “It was the right place at the right While the two have experienced This is the Jessica her mother time and she was ready for it,” more valleys than peaks in recent remembers. This is the Jessica she is Diagnosed with depression and says Trudy who says she noticed years, both are thankful for the happy to have back. anxiety at age 14 and with Bipolar a signifi cant diff erence in her opportunity to rebuild their Disorder at 23, Jessica spent most daughter within three months of relationship. “We had grown apart, but we are of her adolescent and early adult her fi rst appointment. back together,” says Trudy of her years struggling with mental “It’s like when someone you love relationship with her daughter. illness. Over the years she has spent Through the BPSRC Jessica has been on vacation for a long “I talk to her every day. I support time in hospitals and consulted participated in Dialectical time,” says Trudy. “They return everything she is doing.” with psychiatrists and mental Behaviour Therapy (DBT), which is and you are so happy to see them health professionals. Sometimes a treatment specifi cally designed again.”

6 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 7 » Award of Excellence in » Ontario Shores Named Recipient From left to right: Vincci

Mental Health and Quality of Prestigious Davies Award Tang, Deputy CFO; Improvement Ontario Shores became the fi rst practice adherence, and patient Maluah Dewhurst, Project In 2015, Ontario Shores was proud that we off er the best care to hospital in Canada and one of engagement. Coordinator; Nicole Parton, to receive the Award of Excellence our patients and their families,” 77 organizations in the world Senior Data Integration in Mental Health and Quality notes Dr. Ilan Fischler, Geriatric to receive the HIMSS Nicholas Examples of how the EMR has Analyst; Jayne Spina, Improvement from the Canadian Psychiatrist and Medical Director, E. Davies Enterprise Award for improved patient care were Pharmacy Applications College of Health Leaders (CCHL). Clinical Informatics. Excellence in 2015. submitted and included the Analyst; Barb Mildon, VP great value to patient safety by Practice, Research, Human Ontario Shores was honoured for Ontario Shores is committed This prestigious recognition follows ensuring proper verifi cation and Resources, CEOD and CNE; the implementation of evidence- to signifi cantly improving the closely on the heels of Ontario administration of medication. Wendy Odell, Manager, based mental health practices quality of care and outcomes for Shores being awarded the Stage Real-time identifi cation of errors Clinical Informatics; Karim through the use of Clinical Practice patients through the introduction 7 designation for a completely provided a safeguard in reducing Mamdani, President and CEO; Guidelines (CPGs), including one of additional CPGs for depression, Electronic Medical Record (EMR); the potential for medication errors Kimberly Walker, Manager, for the assessment and treatment regular audits and reviews. the only hospital in Canada to to reach the patient. Information Technology; John of schizophrenia. receive this. Chen, VP Finance and Support CCHL celebrates leadership and In addition, the EMR was the Services, CFO and CIO; Jeff Given to a leader in the fi eld recognizes success of organizations The Davies Award recognizes the primary medium through which MacDonald, Information that demonstrates evidence- like Ontario Shores as they outstanding achievement of using new procedures were implemented Specialist; Dr. Ilan Fischler, (Left) The 2015 Award of informed and sustained quality continue to build capacity to health information technology and monitored. Medical Director, Psychiatry. Excellence in Mental Health improvements in the areas of advance healthcare, enhance safety to substantially improve patient and Quality Improvment. mental health and addictions, and increase effi ciency to provide outcomes while achieving return Ontario Shores also implemented the award celebrates improved seamless care. on investment. Only organizations Clinical Practice Guidelines (Right) Nursing staff take outcomes for patients. that received the HIMSS Stage 6 or (CPGs) in order to consistently part in training to better 7 designations are eligible for this integrate evidence-based care understand daily activities “The award recognizes that we recognition. and standardize workfl ows from a patients’ perspective. have embedded decision support organization-wide, thus allowing into our system to promote The Davies Awards program opportunities for evaluation and evidence-based clinical practice. promotes electronic health records improvement. We also pull data from our enabled improvement in patient electronic system to show clinicians outcomes through sharing case Ontario Shores remains committed their practice patterns compared studies and lessons learned to the ongoing improvement and to their peers. These two tools have on implementation strategies, standardization of patient care. been very powerful in ensuring workfl ow design, best

8 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 9 “It was nice to be able to see him smile. It was great to know that was still in him.”

~ Beth, Volunteer » Beth and Judy It was a trying time for Beth and pleasant and happy personality her family. that the patients really loved.”

Her husband, Les, was struggling Judy, whose mother suff ered from with Alzheimer’s disease as an Alzheimer’s disease, is a retired inpatient on the Geriatric Dementia Registered Nurse who worked in Unit (GDU) at Ontario Shores as maternity and gynecology before the family was dealing with the becoming a volunteer at Ontario hardship of watching the health of Shores almost 20 years ago. a loved one deteriorate. “I like everything about it,” Judy No stranger to Ontario Shores, Beth says of volunteering. “I like caring worked in the Finance Department for people and working with them for 30 years before retiring from to make something better.” her full-time position in 2000. She worked part-time until her Beth appreciated Judy’s impact husband’s health worsened and on Les and still cherishes those required full-time care on GDU. As a moments. caregiver to her husband, Beth saw a side of the hospital she had not “It was nice to be able to see him experienced before. smile,” she says with a tear in her eye. “It was great to know that was “Working in fi nance I was never still in him. That was nice.” exposed to the medical side,” she says. “It really gave me an Les passed away in 2008, but Beth’s appreciation for what they do and relationship with the hospital has the care they provide.” continued. She now volunteers as the treasurer of the Ontario Beth visited Les frequently and Shores’ Volunteer Association and built relationships with both staff frequently runs into staff who cared and volunteers. But there was one for her husband. She also still sees volunteer in particular who left Judy, that memorable volunteer. a lasting impact on Beth and her family. “I see her in summertime, we lawn bowl together,” an emotional Beth “He would just light up when he says of Judy. “She tells my grandson saw her,” says Beth of longtime when she sees him that he looks Beth, Volunteer (Left) and Ontario Shores volunteer Judy like his grandpa with his blue eyes.” Judy, Volunteer (Right). Haight. “She just had that very

10 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 11 “We had a wonderful bunch of folks join us to

(Left) » Imagine Arts Festival support playing at the Regent Theatre With the high-energy performance connection with mental health. he loves – music. The limitations of with the audience.” While it’s a great in Oshawa. From Left to Right: from the classic Canadian folk Since its inception in 2008, the the disease have set in – memory night out for fans and attendees, Hugh McMillan, , band Spirit of the West at their Imagine Festival presents public loss, especially lyrics to the band’s sending a message and educating mental Geoff rey Kelly, Tobin Frank, latest show, especially the band’s events to educate audiences about hit songs. He uses an iPad with them is woven into the event, with Matthew Harder and Vince frontman John Mann wildly waving mental illness. The signature event lyrics to jog his memory during live the goal of people leaving the Ditrich. his arms on stage to start one of – the concert – showcases the shows. concert having learned something health.” his signature dance moves, you talent and successes of individuals about mental health. It’s also (Right) Matthew Harder and wouldn’t have guessed that he living with mental illness and Spirit of the West band member important to reach out to those ~ Geoff rey Kelly, John Mann looking over fan was coping with an early onset of reduce stigma. For the last few Geoff rey Kelly said that the band is that know nothing or little about Spirit of the West photos from past events. Alzheimer’s disease. During the years, a wealth of musicians has very supportive of mental health. mental health in order to educate concert, he brought a spirited performed at the Imagine Festival and reduce stigma. demeanour that the band always such as Serena Ryder, Chantal “We had a wonderful bunch of folks carries during their performances, Kreviazuk, and more. join us to support mental health,” Together, with the band, Mann to the excitement of fans. Despite he said. “We have the Ontario wants to fi ght the stigma around the devastating disease, Mann Spirit of the West is an iconic Shores people here and Spirit of Alzheimer’s disease. Instead of stays positive and soldiers on with Canadian folk band from the West and we all got together just talking about it, it’s important Early-onset Alzheimer’s determination, such as performing with well-known tunes and had a wonderful night playing to take action to fi ght the stigma, disease happens to shows with the band. such as “” and “Save music and thinking about all the says Vince Ditrich, Spirit’s drummer people who are younger this House” that put them on the folks that need a little love and a and manager. The band does this than 65. Often, they are However, this show is a bit Canadian and rock scene little support with whatever they by setting an example, through in their 40s or 50s when diff erent. It shares his story with in the 80s and 90s. are going through dealing with “people holding their loved ones they’re diagnosed with mental health. mental health and we’re delighted close and help them do what they the disease. It’s a type Mann publicly announced to be part of that whole thing.” love to do for as long as they can.” of dementia that causes Spirit of the West played the his diagnosis of Early-onset problems with memory, Regent Theatre in Oshawa as part Alzheimer’s disease in fall of 2014. There’s something about music After three decades of high-spirited thinking and behaviour. of the annual Imagine Festival, Undeterred by the impact of that draws people together, live shows, medical challenges led Symptoms become worse hosted by Ontario Shores. The the degenerative disease, Mann according to Chris Bovie, the Spirit of the West to call it quits and over time, becoming hospital hosts an annual concert continued to perform music. One External Relations Offi cer at Ontario the band performed its fi nal show severe enough to interfere featuring musicians and can tell that he’s determined to Shores. “It’s intimate with energy in April. John Mann, with daily tasks. groups that have a personal continue performing and do what and you can have a conversation Spirit of the West.

12 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 13 struggling with mental illness. “I illness. DBT is a therapy designed didn’t understand what was going to help people change patterns of on with me.” behaviour that are not helpful, such as self-harm, suicidal thinking and Her illness, along with a learning substance abuse. disability and the recovery process, derailed her progress in school. “It’s helped me so much,” she says of DBT. “With the skills I have “School has always been tough for learned, I feel like a completely me,” the now 20-year-old says. diff erent person.”

The Grove School at Ontario Shores Also assisting her recovery is is a partnership with the Durham a small, but not insignifi cant District School Board which reminder in the form of the word patients under the age of 21 have ‘Hope’, which is tattooed on her an opportunity to earn Ontario chest. Secondary School credits, while “She’s they are receiving treatment. She “Before I never had hope for completed four credits through myself,” says Crysten, who also the Grove School to earn her has the word ‘Love’ tattooed on done diploma and set course for post- her wrist to remind her to love secondary school. She now has her herself. “I fi nally do have hope and I sights set on being a Registered wanted something to remind me of this all Practical Nurse and will begin her that every day.” post-secondary school career next “Before I never had September at Centennial College in on her Scarborough.

hope for myself.” “I’m so proud of her, but I have no own.” right to be,” says Donna. “She’s done ~ Crysten, Outpatient this all on her own. Her success is a ~ Donna, RPN result of her hard work.”

Crysten, Outpatient (Left) and » Crysten and Donna While working toward earning her Donna, RPN (Right). Naturally soft-spoken and perhaps Always an anxious child, Crysten diploma, Crysten says the support a little timid, Crysten has shown a began to struggle at age 12. she received through the Grove determination that inspires others. Diagnosed with anxiety and School from the staff at Ontario depression, she came to Ontario Shores and the DDSB was vital to “She’s worked so hard,” notes Shores as an outpatient before her success. Donna McAleer-Smith, a Registered being admitted as an inpatient on Practical Nurse at Ontario Shores the Adolescent Unit. Diagnosed “I didn’t think I would ever be able who supported Crysten through at 18 with Borderline Personality to apply for college,” she says. “I feel the Grove School. “She’s very kind Disorder, Crysten has also spent like they have done so much for and has that silent strength. She’s a time in Ontario Shores’ Partial me.” great role model.” Hospitalization Program and the Transitional Aged Youth program. In her recovery, Crysten relies on Things didn’t always seem positive Dialectical Behaviour Therapy and promising in Crysten’s world. “It felt like torture,” says Crysten of (DBT) to help her manage her

14 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 15 Just a few of the many pieces » Patient Recovery Art Showcase (Left) Erika, Patient of artwork that were on For those suff ering with mental Amanda O’Keefe spearheaded the self-expression, and peer in the program that I’m in, so I use participating in a video display during the showcase. illness, art can be therapeutic in project. interaction and to learn from each painting as a way of calming myself interview recorded by John, promoting creativity through other. It also helps to improve their and grounding myself.” Senior Multimedia Specialist. self-expression, relaxation and It’s important that the art showcase self-esteem and improve their even a catalyst for healing. It can was a “patient-led’ conversation cognitive skills. also be used to educate clinicians about recovery, according to and caregivers to gain a better Stucklow. By having patients For Erika, a patient at Ontario understanding of their patients and curate their own content, it gives Shores, she was happy to create a loved ones to provide better care in their experiences a voice to help Recovery piece for the showcase. their recovery journey. educate staff and patients about Art is her way of “self-soothing”. what recovery means to them. Recovery is a personal journey and “I think it’s a great idea,” she says. to highlight what recovery means “We ask the patients we work “My recovery piece, it’s my way of to the patients Ontario Shores with to submit artwork about self-soothing. It’s a skill I’ve learned cares for, the fi rst ever Patient Art what recovery means to them,” Recovery show was held. says Stucklow. “So we were able to actually see in the gallery what Last December, staff had the recovery looks like from their “It’s my way of self-soothing. It’s a skill opportunity to see what recovery perspectives so they can educate means through the eyes of patients the clinicians on their vision.” in the Art Gallery. About 65 vibrant I’ve learned in the program that I’m in, and unique artwork pieces were “Patients can create a conversation submitted by patients. The pieces about recovery and allow staff to took on various artistic forms such enter in their journey,” she added. so I use painting as a way of calming as paintings, drawings, digital art, photographs, poems, music video The therapeutic use of art in or multimedia. recovery explores fi ve areas – myself and grounding myself.” social, physical, spiritual, cognitive Peer Support Specialist Stella and emotional. It helps patients ~ Erika, Patient Ducklow and Recreation Therapist by promoting creativity,

16 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 17 » Bheeshma and Prem Prem Nadarjah thought it would Whitby and the Vocational Services “He’s a valuable be a good idea to recognize the department at Ontario Shores. hard-working people at his Denny’s restaurant in Whitby by creating an “As much as possible, I want to team player.” Employee of the Month Award. give people an opportunity,” notes Prem had his employees vote Prem. “They’ve earned that.” for their peers to select the fi rst ~ Prem, Owner, recipient of the award. Transitioning into the workforce Denny’s Whitby after being an inpatient wasn’t “He’s a valuable team player,” Prem easy, says Bheeshma. says of Bheeshma, who won that very fi rst employee recognition “I was nervous because it was a award. big change in my life,” he says. “But it makes me feel good that I have The road to Denny’s and being a accomplished something.” contributing member of society has been a long and winding one Through his duties at Denny’s for Bheeshma. Bheeshma says he’s developed “I want and worked on skills that will help Diagnosed with schizophrenia, him as he prepares for his future. Bheeshma’s life was in turmoil He’s studying to earn his AZ Class to take before becoming an inpatient at driver’s license that would give Ontario Shores four years ago. him an opportunity to earn a living driving a transport truck. care of “My life was a blur,” he says just before his shift as a dishwasher “It’s helped my people skills and at Denny’s. “It was dizzying and taught me about hard work, myself.” confusing.” dedication and routine,” notes Bheeshma who says he needed to ~ Bheeshma, Outpatient At 35, things are now trending succeed in the workplace before he upward for Bheeshma. Through could start thinking about his long- treatment and medication, he term future. has learned how to manage his illness and is now intent on moving While a partnership between forward. Denny’s and Ontario Shores may have opened a door, Prem says “I want to take care of myself,” he Bheeshma has more than earned says. “I want to be someone in life.” his keep.

With his health within his “I give hours based on grasp, Bheeshma is living in the performance,” says Prem. “He is community as an outpatient and always early for his shift and he has been working at Denny’s always fi nishes his work. I treat since 2013. The opportunity him like everybody else. He does a for employment is a result of a good job.” partnership between Denny’s in

18 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 19 » Ontario Shores Embarks on » Rob Butler Visits Ontario Shores » DRPS and Ontario Shores new Journey with a Human Despite the rainy weather, the Patients Face-Off in Annual Rights Initiative excitement of playing ball was Event Ontario Shores and the Ontario in the air as teams from Durham Members of the Durham Regional Human Rights Commission (OHRC) Regional Police Service, Durham Police Service and a team of have established a new partnership Mental Health Services and Ontario patients from Ontario Shores put to further develop human rights Shores hit the fi eld for the fourth on their game faces and grabbed capacity at the specialty mental annual Tournament at their hockey sticks for a friendly health centre. Ontario Shores. game of ball hockey in a show of community spirit. Ontario Shores and the OHRC A ceremonial pitch started the agreed on a Project Charter that game, featuring DRPS Chief Paul The annual Scrimmage at Ontario sets the framework for work that Martin; Ontario Shores President Shores featured special guest Matt will happen over a three-year term. and CEO Karim Mamdani, Executive Caldwell, a former defenceman Ontario Shores and the » Integrated Wellness Plan Director of DMHS Rob Adams and for the Whitby Dunlops Senior A Ontario Human Rights Ontario Shores believes in the This is the OHRC’s fi rst voluntary former Blue Jays outfi elder hockey team. Deputy Chief Chris Commission have begun a benefi ts of living well and supports human rights organizational Rob Butler. Butler was part of the Fernandes and Ontario Shores new partnership to further the health, safety and well-being of change project with a healthcare 1993 championship. President and CEO Karim Mamdani Rob Butler sharing his World develop human rights employees. organization in the Province. It He is the only Canadian baseball warmly greeted attendees and Series Champion ring with capacity at the specialty will help to identify and eliminate player to ever win a World Series encouraged all players in the event staff member Kelvin. mental health centre. In 2015-2016, Ontario Shores any policies and practices related with a Canadian team. He also to have fun. implemented its Integrated to employment or provision of took the time to sign autographs Wellness Plan that focuses on services that may not be in line and show off his The fi nal score was close, with fi ve key areas: Harm Prevention, with the Ontario Human Rights Champion ring to patients, staff DRPS winning 9-8 in overtime. Health Promotion, Resolution Code. It also sets the stage for and DRPS. of Occurrences of Harm, new organizational practices and The annual match intends to Organizational Culture and services to be created using a It was a fun afternoon fi lled with strengthen the mutual relationship Sustainability and Continuous human rights lens. sport, fun and camaraderie. between DRPS and members of Quality Improvement. Ontario Shores, along with those Mid-game action from the Ontario Shores fi rst reached out to Chief Martin greeted attendees who work in crisis programs in the Scrimmage at Ontario Shores The Integrated Wellness Plan the OHRC to commend their Minds and thanked organizers for the community. Ball Hockey game. inspired staff to get involved and that Matter report that detailed successful event, noting that it create wellness activities for their the discrimination faced by builds on a positive relationship colleagues that included a Farmers’ people living with a mental health between DRPS and Ontario Shores. Market Day, Summer Wellness disability and/or an addiction. DRPS and Ontario Shores share Challenge and groups such as the many successful partnerships to book, photography and walking The project focuses on three support those with mental illness. clubs. key areas: services, training and employment. It is supported In addition, the organization by teams and advisory groups Staff picking up some fresh adopted the Psychological representing various occupations, vegetables from the Farmers’ Standard for a Safe and Healthy – both clinical and non-clinical, Market Day. Workplace, which is a set of union and management – as well guidelines, tools and resources as patients and their families. focused on promoting employees’ psychological health and preventing psychological harm due to workplace factors.

20 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 21 (Left) Jacob, Patient. » Jacob and Inspector Rollauer Jacob needed help. Jacob, through a combination (Right) Jacob and Inspector of medication and therapy, has Todd Rollauer after a brief Struggling with both schizophrenia learned how to manage his illness. basketball game. and polysubstance abuse as a teenager, his mental health was “They were really patient with me,” deteriorating rapidly when he hit Jacob says of the staff at Ontario rock-bottom in November, 2014. Shores. “I learned what my triggers are and how to stay healthy.” “I want An incident with his step-father led to police involvement which, During his recovery, Jacob has ultimately, saw Jacob enter the been busy rebuilding relationships, to live a forensic mental health system. including the one with his step- father. “A lot of times we deal with healthy individuals at their worst,” says “I go to his house all the time,” he Inspector Todd Rollauer of the says. Durham Regional Police Service’s life.” Central West Division. “Our job in He’s also been making up for the moment is public safety and we lost time in the classroom. Jacob ~ Jacob, Patient don’t have the opportunity to see has been earning credits for While he wishes his recovery from share stories such as Jacob’s is an Jacob and Inspector Todd people once they have received the high school and has his eye on mental illness may have taken a important one. Rollauer. help they needed.” attending college to earn a trade slightly diff erent route, Jacob views in the heating, ventilating and air his interaction with police as a “There is incredible value in our Thanks to Jacob’s willingness to conditioning world. necessary step in his life. offi cers seeing what a person who share his story, Rollauer and other has struggled is capable of,” says

members of DRPS are getting the He’s focused, healthy and learning “It was a turning point,” he says. “I Rollauer. “It is very rewarding to opportunity to see the person more about himself each day. needed help.” see someone healthy and see what Jacob is and wants to be. “I want to work,” says the now they can contribute once they have 20-year-old. “I want to live a healthy From a police perspective, received the appropriate support.” During his stay at Ontario Shores, life.” Rollauer says the opportunity to

22 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 23 (Left) Graham Trull, » 5th Annual Mental Health

Psychologist, Ontario Conference Shores and Kofi -Len Belfon, It was the darkest period in Mark’s “Not to tell them what to do, not to attended had the opportunity to Henick also emphasized the Psychologist, Kinark Child and life, the breaking point of his be a superhero, just to try to tell my hear from keynote speakers in the importance of increasing the Family Services at their poster mental illness. The 15-year-old was story and to connect.” areas of education, research and quality of healthcare among th booth during the 5 Annual standing on the edge of a bridge at service delivery in mental health patients, clients, colleagues and Mental Health Conference. night in Cape Breton, N.S., with his That’s the message Henick brought care. yourself. This begins by giving grip loosening on the railing, ready to the 5th Annual Mental Health people the opportunity to have (Right) Mark Henick speaking to jump. Within a few minutes, Conference at Ontario Shores: To Mark Henick was one of the more conversations and sharing th at the 5 Annual Mental he felt a stranger wrap his arms connect with people by sharing keynote speakers, who spoke their stories in a safe environment. Health Conference. around him to pull him back. The in their stories, whether you’re a about his lived experience stranger pleaded with him that clinician or psychiatrist, friend or with depression and anxiety “People want to talk about these help was available. even a stranger. (and suicide attempts) and the issues,” Henick said. “They want importance of connecting with to talk about their personal After receiving help, it was shortly It was his moving story and individuals struggling with mental experience with these kinds of after that Mark decided to devote message that was the highlight of illness and having these kinds of issues. The problem is that nobody his life to helping others struggling conference and even brought some “uncomfortable conversations.” is asking. Nobody is setting up a with mental illness. Mark Henick is of the audience to tears. safe space where they can have now a mental health advocate and “When we talk about quality in these conversations in a safe and speaker, who dedicates his life to The conference’s theme at Ontario healthcare, sure we can talk about informed way.” eliminating stigma and advancing Shores was Research, Recovery, the metrics, we can talk about the mental healthcare in Canada. He and Quality. The event focused on diagnosis and the medicines and Henick added that it’s important also works for the Ontario division new research in mental health and the practices and the standards,” for mental health professionals to of the Canadian Mental Health exploring issues of mental health Henick said during his talk. realize this too so they can better Association. care quality and promising quality “But what it comes down to is care for their patients, loved ones improvement initiatives. There connecting with individual people, and themselves. “That’s what really helped me were more than 70 presentations sharing into their stories, entering to recover, identifying with that about research, recovery and into their mess, safely of course, “We can help people to fl y, we can stranger in the light brown jacket quality. The nearly 200 people and helping them through their push people by connecting them who just wanted to help others and (researchers, clinicians, students journey.” by sharing in their stories and most to be the stranger,” Henick said. and hospital staff ) who had importantly, by loving.”

24 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 25 » Stacey and Dr. McCormack In a diffi cult time, Stacey found “It’s important to make inspiration in a place she didn’t expect to. time to show compassion.” In 2012, her family was struggling with the onset of her mother’s ~ Dr. McCormack illness after recently being Stacy. “He used language we admitted onto the Geriatric understood, he made us feel like Dementia Unit (GDU) at Ontario part of the process and part of a Shores. The family needed to team.” get up to speed on the illness, treatment options and prospects While grateful for the kind words, for the future. Dr. McCormack is quick to note how the interprofessional team “The staff took a lot of time to on GDU works together to treat talk us through everything,” patients and care for families. says Stacey, now a 32-year- old mother to a newborn. “It “I am just a small cog in the wheel,” was an extremely intense time says Dr. McCormack. “We are a which can create opportunities strong team. We make a diff erence for misunderstandings or for patients and families as a team.” miscommunication. But they were clear, patient and compassionate.” Dr. McCormack adds that it is important that Stacey’s family It was the experience of navigating experience is replicated for all the system that led to Stacey patients and families coming into choosing a particular path in her care. career. Already heading toward the Stacey, Family Member. gerontology fi eld, Stacey chose to “Our job is to provide an accurate focus on policy and planning. She assessment of the illness and now works for the Seniors Care realistic expectations for the future,” Network as the Director of System he says. “From there we work Planning, Implementation and together to ease the situation and Evaluation. make the patient as comfortable as possible.” “At the time I was a grad student,” Stacey recalls. “That experience In an ever-changing healthcare defi nitely informed career decisions environment, Dr. McCormack and infl uenced my work.” says there are certain values and principles clinicians must hold dear. Stacey pointed to Dr. Brian McCormack, a Psychiatrist on GDU, “It’s important to make time to as a person who made an impact show compassion,” he says. “We on her during her mother’s time at are caring for people who made a Stacey, Family Member (Left) Ontario Shores. contribution in their lives. We need and Dr. Brian McCormack, to help them and their families Psychiatrist (Right). “He talked to us like peers,” notes through this diffi cult time.”

26 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 27 “I know by telling my story I have inspired others because they have to come to me for help.”

~ Chelsea, Outpatient » Closing Thoughts – Chelsea Hi. Remember me? The biggest reason I am able to look forward to this and future My name is Chelsea and I was on birthdays is because of the support the cover of the annual report for I have received at Ontario Shores. 2014-2015. When I fi rst came to Ontario Shores, I fi rst shared my story through the I was not well. I felt hopeless. #5in5 series on #MindVine and then again in last year’s annual School was awful. I couldn’t go report. I have also shared it on a whole school year without a TV, in newspapers and at public signifi cant absence or without speaking events. It is one of the dropping out because of my bravest and most rewarding things mental illness. I have ever done. Mental illness had control of me. It has helped my recovery and I know it has inspired others to get But almost as soon as I arrived I help. I’m proud to have been a part felt supported and part of a large of it. extended family.

Since fi rst sharing my experience Now, thanks to the tools and with anxiety, depression and strategies I have learned, I am the I am not only enjoying high school, has given me insight into who I am Chelsea being interviewed by Chelsea on the cover of the bullying, my life has continued to one in control. but I am excelling. and who I want to be. a local television crew. 2014 - 2015 Annual Report. change for the better. When I transitioned back to school Since sharing my story publicly While I am not proud of the Just over a year ago I was an in Ajax I was 16, but only had I have had so many positive scars on my arms or some of the inpatient at Ontario Shores with credits of someone in Grade 10. experiences. moments during my darkest days, I very little hope. am proud of my recovery. My 18th is approaching and Since then I have worked my butt I know by telling my story I have I’ve almost been a year out of Back then I didn’t think I was going off to make up credits and I am inspired others because they have I am proud to be a voice for young hospital. I’m forever grateful to live to see 17. proud to say I will graduate with come to me for help. people struggling with mental to Ontario Shores. my peers. illness. @chelsealall April 13, 2016 Back then I just wanted it all to end. I know this because each day a I have friends, a boyfriend and this teacher, friend or a stranger tells And I am proud to have the Today I am healthy, I have a future will be fi rst year of high school me they are proud of me. opportunity to inspire hope in and I just celebrated my 18th where I haven’t had any signifi cant others. birthday. absences. Everything I have gone through

28 Ontario Shores Centre for Mental Health Sciences 2015 - 2016 Annual Report 29 Aerial view of Ontario Shores » Data Highlights Centre for Mental Health Sciences in Whitby, Ontario. Financial Data Clinical Data Photo by AJ Groen. Revenue by Type Age on Admission $131,150,000 13 - 18 11.5% Ministry of Health 19 - 34 32.2% and Long-Term Care* 94.0% 35 - 54 29.4% Patient and Ancillary 55 + 26.9% Revenue 4.5% Investment Income 1.5% Median Length of Stay 65 Days Expenses by Type $128,985,000 Diagnosis on Discharge Psychotic Disorders 54.2% Compensation 83.5% Mood Disorders 16.4% Other Supplies and Expenses 14.8% Cognitive Disorders 10.0% Drugs and Medical Gases 0.9% Eating Disorders 3.0% Rent 0.7% Medical and *Ontario Shores would like to Surgical Supplies 0.2% recognize the leadership and funding support by the Central Working Capital East Local Health Integration ($9,549,000) Network.

For more information about our performance, please visit ontarioshores.ca. 30 Ontario Shores Centre for Mental Health Sciences ontarioshores.ca

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