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EFTPOS LITE Terminal Guide

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EFTPOS LITE Terminal Guide PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page FC1 INGENICO 5110 TERMINAL OPERATOR REFERENCE GUIDE V2.0 EFTPOS LITE PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 1 Contents IMPORTANT NOTES 2 TOTALS (RECONCILIATION, PREVIOUS SETTLEMENT, YOUR MERCHANT DETAILS 3 CUMULATIVE, SHIFT) 31 THE EFTPOS NETWORK 4 CHANGING PASSWORDS (MANAGER AND OPERATOR) 33 TERMINAL LAYOUT 6 SETTING REFUND LIMITS TERMINAL FUNCTION DESCRIPTIONS 7 (MANAGER AND OPERATOR) 34 VERSION 2 SOFTWARE FUNCTIONALITY 8 OTHER TERMINAL FUNCTIONS 36 DEBIT CARD TRANSACTIONS 10 TRAINING MODE 40 CREDIT CARD TRANSACTIONS 13 MOTO (MAIL ORDER/ TELEPHONE ORDER) PROCESSING 42 DOWNTIME PROCESSING 18 XPOS 44 VOUCHER ENTRY PROCESSING 19 CURRENCY CONVERSION STORE AND FORWARD (SAF) TRANSACTIONS 45 PROCESSING 22 TERMINAL ERROR MESSAGES 46 DAMAGED CREDIT CARD PROCESSING 27 WHERE TO GET HELP 52 PRINTER FUNCTIONS 29 DUPLICATE RECEIPTS 30 1 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 2 Important notes I Check the validity and expiry dates on all cards presented. I If you have any doubts about the transaction, card or card presenter, I Do not allow any unauthorised use of your terminal. contact the Authorisation Centre immediately on 13 26 36 for credit I Do not be persuaded to allow cards and Freecall* 1800 813 700 for transactions to be processed contrary debit cards. to our guidelines. I Failure to heed a terminal warning I Customers should only have access to message may result in lost value to you. your terminal to input their PIN. I Ensure your passwords remain I Do not process damaged debit (cheque confidential. Do not locate passwords or savings) cards. near the terminal. Change passwords I Check transactions by circling the type regularly. of transaction and “Approved” on receipt. * Calls to Freecall numbers are free unless made from I When your terminal is in downtime a mobile phone, which will be charged at the mode, authorisations are required for applicable rate. all transactions over your floor limit. 2 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 3 Your merchant details Trading name: Trading address: Commonwealth Bank merchant number: Terminal ID: Credit Card floor limit: $ (downtime processing) Debit Card floor limit: $ (downtime processing) American Express merchant number/JCB (processed by Amex): Diners Club merchant number: CARE: The above is confidential information and should only be known to yourself and authorised staff. 3 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 4 The EFTPOS network the large volumes processed. Each day millions of transactions pass through the Australian EFTPOS network. The diagram below shows the many players in the The EFTPOS network is very complex, EFTPOS network. with many parties involved in processing transactions. All parties to the network work together so that the system can cope with 4 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 5 There are many features to the I Credit card schemes – MasterCard and EFTPOS network: Visa are member controlled organisations that determine rules to be followed for the I Card – credit card, debit card and security of both cardholder and merchant. charge card for which the magnetic stripe contains the cardholder information I Card issuers worldwide – are all those to be transmitted electronically. banks worldwide which issue credit cards for use by their customers. I Terminal – reads the information contained on the magnetic stripe of each card. Allows for the secure transfer of transaction and PIN to the card issuing bank’s computer system. I Terminal message – each transaction sends a message to the bank requesting an action. The transaction is only completed when a response from the bank is received. I Inter-bank network – all major banks and credit unions are connected to each other. This allows cards issued by one bank to be used at another bank’s terminals/merchants. Messages are passed between banks to allow authorisation and settlement of transactions. 5 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 6 Terminal layout 6 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 7 Terminal function descriptions 6 Yellow option buttons – these buttons are located under the terminal display and are used to select options displayed on the screen. The display will show lines 1 Blue ‘Function’ button – this button indicating which button to press for the is used to access the function menu. option you wish to choose. These functions are used for options such as banking and settlement totals. 7 Alpha/numeric keys – the keys are used to input monetary amounts and to select 2 Red ‘Cancel’ button – This button is options when using the terminal. The used to clear the functions menu and alpha keys are also used for entering return the terminal to the ‘Ready’ state. passwords and PINs. This button is also used to cancel transactions at any time when entering 8 Green ‘OK’ button – complete a data transaction details. Do not allow a entry function (returning data entered). cardholder to use this button. Positively acknowledge a prompt (such as ‘OK to continue’). Move to next ‘page’ 3 Magnetic stripe card reader – the of a horizontal menu (if there is one). customer’s card is swiped through the slide. The magnetic stripe on the back of 9 Yellow ‘Clear’ button – located the card must be facing the display to the right of the alpha/numeric keys. screen and be on the down side so that it This button will allow you to step back will be read by the swipe. This reader is through the screens or to clear a number for all credit card, charge card and debit if an error or incorrect amount has been card transactions. keyed in. Do not allow a cardholder to use this button. 4 Terminal display – the screen displays all the messages and directions for the user, 10 Printer ‘feed’ button – advances the as well as terminal error messages (see printer paper forward by 20mm. attached list of ‘terminal error messages’ on pages 46-50). 5 Smart card reader – this reader is available for future use with SmartCards. The reader is located at the bottom of the terminal. 7 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 8 Version 2 software functionality I XPOS – is an additional software application available by request on the EFTPOS LITE terminal. XPOS turns EFTPOS into a virtual store, allowing When you applied for the EFTPOS LITE retailers to sell products like telco terminal a range of different software recharges, music downloads, attraction applications were offered to you. These tickets, accept over the counter bill functions can only be changed by the payments (BPOINT), process electronic Bank and include: Bartercard transactions and accept I Mail Order/Telephone Order – the ability gift cards. (Products are dependent on to process a credit card transaction when your terminal selection .) the card is not present (NB: you must be I Currency Conversion – the ability to offer a Commonwealth Bank authorised MOTO international customers the option of merchant to process these transactions). paying in their home currency. I Shift totals – the ability to print I Integrated EFTPOS – is a fully integrated transaction totals for a specified time EFTPOS system that is designed to frame, for example, at the end of connect to a certified Point of Sale each shift. (POS) system. The system comprises I Store and Forward (SAF) – the ability of EFTPOS hardware and software that to process offline transactions when runs on the (POS) to control the EFTPOS the host is not available or there is a sale. These transactions are driven by communications problem. Transactions the POS and therefore some of the are stored until the Bank’s host becomes screens described in this guide are available then forwarded to the host. slightly different. This allows the operator to continue serving customers and eliminates the need to fill in manual vouchers and then key onto the PINpad at a later time. The terminal will prompt you for a phone authorisation for transactions above your floor limit. NOTE: SAF is not available on Currency Conversion transactions. 8 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 9 If any of the additional applications have been requested they will appear on the screen. For example, the following three screens show the idle screen. The first shows none of the additional applications are switched on, the second shows when XPOS is switched on, the third shows when mail order/telephone order is switched on. Screen Definition COMMONWEALTH With no other functions. BANK EFTPOS READY COMMONWEALTH With XPOS functions. BANK EFTPOS READY XPOS COMMONWEALTH With MOTO functions. BANK EFTPOS READY MOTO I The design of the software is such that it is simply a matter of following the screen prompts. If you need to return to the previous screen or amend an entry, select the yellow ‘Clear’ button. I The yellow keys used to select functions displayed on the terminal such as PUR, CASH, REF are also used to select the next screen on a menu or to go back a screen on a menu. 9 PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page 10 Debit card transactions This section describes how to complete a transaction where a debit card (cheque or savings account) is involved. Step Screen Action 1 COMMONWEALTH Swipe the customer’s card through the BANK EFTPOS card reader. READY 2 TRANSACTION TYPE Select the type of transaction to be conducted. SELECT TRANSACTION PUR = Purchase. CASH = Cashout. PUR CASH REF REF = Refund. If ‘Purchase’ is selected: 1 PURCHASE: Enter the amount of the purchase and then $0.00 select OK, or if Cashout is also required select ENTER AMOUNT AND OK the yellow soft key underneath CASH.
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