Consolidated Non-Financial Disclosure 2020 Pursuant to Italian Legislative Decree No
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Consolidated Non-Financial Disclosure 2020 Pursuant to Italian Legislative Decree no. 254 of 2016 For information or comments on this disclosure an email can be sent to [email protected] Cover: Lake Garda from Monte Stivo Photo: Tommaso Prugnola, Dolomiti Energia Group Archive CONSOLIDATED NON-FINANCIAL DISCLOSURE 2020 Pursuant to Italian Legislative Decree no. 254 of 2016 Index LETTER TO STAKEHOLDERS 4 Dolomiti Energia Group 8 Profile and main activities 9 Mission and values 11 Creation of economic value 14 Responsible governance 16 The Governance model 17 Managing corporate risks 20 Rules and tools for integrity 23 Fight against active and passive corruption 24 The sustainability of the Dolomiti Energia Group 26 Stakeholders 27 Analysis of priorities 31 Sustainability goals 2019-2021 34 Sustainable products and services 36 Products and services 37 Customer relations: transparent, clear and honest 48 Promoting renewable energy and energy efficiency 51 Accessible, efficient and reliable services 55 Raising awareness on the sustainable use of resources 57 Suppliers and the communities 58 The supply chain 59 Responsible relations with communities 63 Research and innovation 66 Protection of the environment 68 Managing environmental impacts 70 Energy consumption 71 Atmospheric emissions 76 Waste management 79 Preservation of natural resources and biodiversity 85 People 94 Commitment towards employees 95 Skills development and training 102 Attention paid to occupational health and safety 104 Appendix 112 Methodological note and guide to interpretation 113 GRI Content Index 115 Report on reconciliation between material topics, the areas covered by Italian Legislative Decree 254/2016 and the GRI Standards 120 Attachments 123 Independent Auditors’ report 128 Letter to Stakeholders Dear Stakeholders, The fourth Non-Financial Disclosure of the Dolomiti Energia Group is an opportunity to share the activities carried out and results achieved over the last year, integrating the company strategy in the area of environ- mental, economic and social sustainability with the goal of creating a better future for everyone. For the Dolomiti Energia Group, our new “sostenibile per natura, sostenibile per scelta” (“sustainable by nature, sustainable by choice”) payoff encapsulates our awareness of the impact our activities have on the quality of life of the communities and areas in which we operate. This is reflected by our corporate culture based on transparency, the importance of people, respect for the environment and the constant improvement of the lives of citizens and customers: a management approach that seeks to develop competitive services, shared value and positive economic results through a sustainable development model. The good business results achieved represent a starting point for the promotion of plans and projects, with the aim of further boosting the Group’s competitiveness on the market and responding to future chal- lenges to ensure the responsible growth of the business. An approach which in 2020 involved important initiatives for the digitalisation of processes, services and products in the areas of smart grids, sustainable mobility and remote working. During the year we continued to implement solutions for the evolution and digitalisation of corporate processes in the context of the administration and advanced management of smart networks and industry 4.0, and launched a partnership with Microsoft focused on the digital transfor- mation of the Energy & Utilities sector. In addition to digitalisation there is also our commitment to the circular economy with the extension of the quantity-based urban waste tariff to major buildings in Trento, the implementation of energy-saving initia- tives at customer and partner properties, the improvement of the energy efficiency of public lighting in cer- tain municipalities, and by offering business and retail customers the chance to receive energy exclusively from renewable sources, cogeneration, or the production of biomethane and energy from the organic frac- tion. The commitment to the circular economy has been consolidated also by maintaining excellent levels of separate waste collection in the local areas served and enriched with the launch of a series of preliminary actions for the introduction of circular economy practices in the procurement area. In the area of clean water and responsible consumption we have promoted initiatives, also through our social media channels, for improving waste sorting, for the sustainable consumption of tap water, and for the reuse of resources. Dolomiti Energia Group Consolidated Non-Financial Disclosure 2020 5 In 2020 the Group continued to make an important contribution to supporting national and provincial strategies in the area of decarbonisation and combating climate change. Our commitment to reducing climate-changing emissions by strengthening our ability to generate energy from renewable sources led to the acquisition of Veneta Esercizi Elettrici and the purchase of a stake in Iniziative Bresciane, both active in the production of hydroelectric energy, in 2020. The initiatives in the area of the efficient use of resources have promoted dedicated solutions for customers, for energy savings and to analyse and reduce consump- tion, but also gas and energy offers including energy efficiency services. During the year these were joined by the Ecobonus 110% Dolomiti Energia solution, a service that enables families and buildings to access real estate energy efficiency measures with a “turnkey” formula. In line with our local and national e-mobility plans and the EU’s targets for reduc- ing the carbon dioxide emissions of vehicles, through our holding in Neogy we continued to work on the widespread extension of the current regional infrastructure of charging stations with 411 new charging points, powered with 100% renewable energy, installed during the year. In order to ensure the continuity and quality of our services to citizens, we continued with our measures to bolster the safety, security and resilience of our networks, particularly the electricity distribution and sewage networks, now increasingly subject to extreme weather events. In order to offer families innovative tools able to integrate the energy requirements of individuals with the collective need for greater social and environmental sustainability, partnerships such as Etika and Sinergika have been consolidated which offer concrete and accessible opportunities to save energy, consume 100% clean energy and make an everyday contribution to initiatives to protect the environment and safeguard future generations or social and charity projects. In line with the Business Plan, which provides the guide- lines for the future development of the Group, activities consistent with the sustainability goals of the UN Agenda have been planned particularly in the area of energy production from renewable sources and the development of innovative services connected with consolidated activities like energy efficiency, e-mobility and smart cities. In order to make our energy services accessible to an ever greater number of people we continued to develop the gas and electricity distribution networks through the acquisition of the electricity distribution networks of the Municipality of Sella Giudicarie and the management of the gas distribution network in Isera and Pergine Valsugana. In 2020, in order to facilitate the work-life balance and enable employees to manage their work more flexibly, the Group sales company continued to develop the Family 6 Audit certification initiatives. Following the widespread introduction of remote working, employees were involved in a survey to assess the impact of this form of work not just on their professional lives but also on their private lives ahead of the issuing of a company regulation once the health emergency was over. In 2020 the Group analysed the risk connected with the health emergency and its impact on employee health and safety, business continuity and regulatory compliance. As regards workplace safety, the activities conduct- ed to reduce the frequency and seriousness of accidents, through projects aimed at implementing models promoting safe behaviour, based on the BBS (Behaviour Based Safety) method, will continue in 2021 at Set, Dolomiti Ambiente and in the operational sectors of the Holding Company (Laboratory and Warehouse). In 2021 we will continue to promote and raise awareness of the more sustainable use of resources and cor- rect waste sorting among the public. More steps will be taken to review and optimise operating processes with the aim of increasing overall efficiency and reducing the use of paper, thanks to the implementation of paperless processes and the adoption of information systems for the digitalisation of the field activities of operating staff (Work Force Management). In order to optimise its services for the general public, in 2020 Novareti obtained ISO 45001 certification and experimented with the use of technology facilitators, such as virtual reality, for the training of its operating staff. In 2021 the Group will continue to assess the impact of the COVID-19 epidemic on its various activities and, where necessary, introduce mitigation actions such as those promoted during the first few months of the year, including the elimination of the fixed sales costs associated with the final quarter of 2020 for all VAT-registered customers at national level, who in October, November and December 2020 recorded a reduction