Volume 1, No. 16 December 1 , 1974 Holiday Train __ Added to Florida Fleet

Amtrak's winter Florida schedules will include an extra New York-Miami train which will operate over the Christ­ mas/N ew Years holiday period. The additional daily train, the Miamian, will begin service southbound from New York on Dec. 13 and north­ bound from Miami on Dec. 15 . It will operate until January 10. daily Florida trains only. Additional morning and ending at mid-afternoon In the past, this extra train was cars will ' be added to these trains as and arrive in Miami the following after­ designed to handle seasonal overflow needed. noon. Amtrak's crack Silver Meteor traffic between December and April Amtrak operates a four-train Florida follows the direct inland route to from the three regular New York­ Fleet year round. The Floridian con­ Miami. The Champion goes to St. Florida trains- the Champion, Silver nects Chicago and Miami and St. Peters­ Petersburg via Orlando and Walt Disney Star and Silver Meteor. This year, due to burg. The three east coast Florida trains World and the Silver Star has sections reduced ridership projections after the leave New York at convenient times which serve both Orlando and St. holidays, Amtrak will operate regular through the day, beginning at mid- Petersburg and Miami.

problems, commissary security, lack of Nine-Man "Northwest Group')_') __ signs in certain stations, dining car problems, and revised operating I Tackles Local Seattle Problems I methods. "The meetings are essential," said Jim Burton of On-board Services. "Our Problems in the Seattle area are being Officials participating in the "North­ number one goal is that Amtrak suc­ solved by nine Amtrak officials who west Group" meetings include Jim Cira, ceed. We believe that by sitting down meet regularly to exchange ideas and Transportation Supervisor ; Bill Ritten­ together we could accomplish much propose improvements in Amtrak ser­ house, District Sales Manager; Jim Bur­ more collectively than independently." vice. ton, Manager On-board Services; Mike One example of the group's success is It's an idea that may well catch on in Mullin, Commissary Manager; L. Kirk­ the improvement'in the "pull-time" of other cities which are terminal points patrick, Resident Mechanical Repre­ Amtrak trains. Pull-time is the time for Amtrak. sentative- Locomotives; Clint Christine, designated to move a fully-stocked train According to Ken Clauson, Manager Material Control Manager; Jack Farr, from the yards to the station for loading Stations- Seattle, the representatives Resident Mechanical Representative­ of passengers. from different departments "meet as a Cars; Roger Murrey, senior Buyer; and "Our initial goal was to have on-time unit" to discuss individual department Clauson. train departures from Seattle," said Jim functions, improve communications be­ Items that have been discussed at the Cira in Operations. "So we worked tween departments, and foster programs meetings include revenue figures for that aid Amtrak locally. long and short haul trains, maintenance (Continued on page 2, column 1) GROUP continued from page J with Burlington Northern personnel and set time criteria which would insure a high degree of on-time train makeup and departure." "This gives each department enough time to complete all the necessary tasks required to operate a clean, com­ fortable, on-time train," declared Cira. To illustrate, the time criteria for the eastbound Empire Builder is as follows: Enginemen report on duty at 11:45 a.m.; train pulled out of yard at 12:05 p.m.; train spotted in station, 12 :20 p.m.; power attached, 12:30 p.m.; at­ tendants board, 12:45 p.m.; boarding of passengers begins, 12: 50 p.m. ; departure at 1: 15 p.m. as per schedule. "The new system is working well, The Coast Starlight waits for boarding passengers in Seattle's King Street Station. The train is with every train departing properly spanking-clean and fully-provisioned as a result of planning by the " Northwest Group." Bob manned and stocked," agreed Clauson. Sterns photo "This is important because Seattle's facilities originate or terminate 76 trains per week. "It is a terminal point for three long movement and can schedule our work tive . If another official finds a train distance routes, the Coast Starlight, accordingly. In effect, we've solved our unnecessarily delayed, Cira will receive a Empire Builder and the tri-weekly once serious problem of late stocking of report. North Coast Hiawatha (daily during trains," continued Mullin. District Sales Manager Bill Ritten­ summers and Christmas and Thanks­ "These exchanges of information house said , "The inter-departmental giving holidays). We also handle two kee p us from stepping on each other's meetings are not bitch sessions. They're Seattle-Portland turn-arounds, the Puget toes. Through coordination and com­ very constructive. As a management Sound and Mount Rainier, and the munication, we're getting the job group, we're trying to boost ridership. Pacific International to Vancouver, done," he said. To do that we need good trains and we B.C ., Canada," continued Clauson. Jim Burton agreed: "The re freshing do all we can locally to have good There are times when the Northwest thing is that these discussions open up trains. " Group determines that a problem avenues of communication so that each The potential exists for the North­ cannot be solved through local action of us understand the problems of the west Group to create many satisfied alone. Then, a report which outlines the other guy. We gain a better perspective. Amtrak customers. Seattle's King Street problem and recommends a solution is "We can't just sit behind our desks Station is the 13th busiest in Amtrak's made to Amtrak Regional Headquarters and issue procedures to our employees. system, with 27,512 travelers passing in Los Angeles. We have to be involved. We get onto the through the station in September. "But we've managed to work out station platforms and on the trains and Of course, good trains operating out most problems," said Commissary Man­ relate to each employee the responsi­ of that terminal please additional pas­ ager Mike Mullin. "For example, there bility that he has to the passengers. By sengers up and down the routes over are occasions when Operations must making him feel responsible, we make which the trains operate. move a car away from our stocking area him feel more of a part of Amtrak's The Northwest Group meets twice a to receive servicing or minor repair team," declared Burton. month. The initial gathering, an in­ work. To avoid having the car im­ Amtrak officials in the area also formal one, was held on May 31 to properly provisioned, I would have to assist each other by completing a report discuss the potential for such meetings. send my men to another location which each time one rides a train. Jim Cira said Its first formal session was held on June entailed more time and extra work. if any member finds a porter violating 27. "N ow, through mutual under­ safety standards by leaving a vestibule The group's chairmanship rotates standing developed in these meetings, door open, a report will be made to Mr. each month, giving each official an we are given advance notice of a car Burton, Amtrak's Onboard representa- opportunity to chair a session.

2 Legislation Ultimate Solution to ______---, Track Problems

Amtrak called for legislation to deal areas of investigation: present track effort in highway rather than roadway with the "national problem" of deterio­ conditions; technological advances in building, cheap gasoline prices and the rating U.S. railroad track in a report the rail industry; time and expenditures resulting overall unprofitability of many submitted recently to the Interstate which would be required were rail lines railroad services," the report said. Commerce Commission (ICC). to be restored to their May 1971 level The problem can be dealt with The ICC is investigating the adequacy of utility; the effect upgrading track effiCiently only if it is attacked at its of the 24,000 miles of track over which might have on rail passenger pa­ root- "the overall un profitability of the Amtrak trains operate to provide tronage; a cost-benefit analysis of operations of the railroads without quality rail passenger service. Section providing improved trackage be­ access to the enormous funds now 801 of the Amtrak Improvement Act of tween various locales, and the physi­ available to highways and commerce." 1973 authorized the ICC to "promul­ cal problems inherent in dual freight The Amtrak report said that existing gate and, from time to time, revise such and passenger usage of some 24,000 track conditions were a result of de­ regulations· as it considers necessary to miles of track. ferred track maintenance for protracted provide adequate service, equipment, "Amtrak has in recent years been periods and that "a continuing period of tracks and other facilities for quality caught up in an emerging national trans­ this deferred maintenance policy can't in terCi ty rail passenger service." portation problem of nationwide ra il help but have critical implications to Amtrak had been asked to provide lines deterioration partially brought Amtrak." the Commission with information on six about by a concentration of national It also will have a critical implication to the quality of the nation's economy, Amtrak said. "The fuel crisis, the en­ vironmental issue and the competitive Amtrak trains could attract as many as 75 % of all motorists who normally position of the United States in the would drive on their next 200-mile trip , if tracks were restored at least to May 1, international marketplace all require an 1971 conditions and ride comfort was at least "fair." When comfort increases to overall railroad system that is an effi­ "good" or on longer journeys, 90% might switch, according to a study made by Cien t and effective operation." Amtrak stressed in its report that the Robinson Associates, Inc. (RAI) of Bryn Mawr, Pa. The firm of marketing Amtrak Improvement Act of 1973 gave research and management consultants surveyed potential travelers in the the ICC authority to require track up­ Chicago-St. Louis corridor to comprise a "mental model" of the way each mode grading above the standards in effect of transportation is viewed by the public in terms of speed, comfort and cost. May 1, 1971, when Amtrak took over Research results were included in Amtrak's recent presentation to ICC. Al­ interCity rail passenger service. But the though Amtrak's "most stunning success" would be in drawing travelers away ICC has no authority to change the from the automobile, according to RAI, Amtrak also can expect to attract ap­ basic contract agreement that the rail­ proximately 50% of those who normally fly short distances if comfort is "fair" roads maintain track at the "level of or "good." Businessmen in particular require a relatively wobble-free, on-time utility" in existence May 1, 1971. trip. Fifty-five percent of present bus riders would consider the train for trips This "level of utility" was defined by over 500 miles if comfort was "fair," another 10% if comfort was "good." Com­ the National Arbitration Panel Novem­ fort is the most important criteria in selecting a means of transportation, the ber 20, 1973, in a dispute between Amtrak and the Illinois Central Gulf study found. Time and cost are secondary. Train travelers are particularly Railroad regarding track deterioration sensitive to comfort factors. "If ride quality fails to meet expectations, comfort on the route of the Panama Limited, could become a most critical weakness of train travel," RAI said. Motorists Amtrak's Chicago-New Orleans train. contemplating journeys of over 150 miles show increased concern for comfort (The National Arbitration Panel was and appear to be especially good candidates for timely, comfortable train established by an April 16 , 1971, agree­ travel. Air travelers are both time and comfort sensitive and relatively insensi­ ment to privately handle and settle tive to price. They are readily lured to short haul, center city to center city questions which might arise between trains with sufficient speed and comfort. Bus riders are most cost sensitive of all Amtrak and partiCipating railroads. It is travelers. Many of them fail to realize how price competitive the train actually composed of three members- one selec­ is with the bus. ted by Amtrak, one selected jointly by (Continued on page 4, column 1) 3 AMTRAK NEWS

NA TlONAL RAILROAD P ASSENGER CORPORATION Los Angeles Central Reservations Office: ___~

Published bi-weekly for Amtrak employees and those of participating railroads Allltrak~s Western Connection engaged in passenger service

NEWS Staff Joseph Vranich Ronnie Daly Gayle Fedrowitz

Like all of Amtrak's reservations pared to other cities, and an attractive "What once was a reasonably quiet night to Chicago or Florida or corridor facilities, the Los Angeles Central Reser­ labor market." office became competitive conversation. reservations," continued Struebing. TRACK continued from page 3 vations Office (eRO) has just ex­ That is something no one misses," said The Los Angeles office covers 17 perienced an "exciting year" of changes, ARTS Established von Gaertner. western states, making it responsible for "In the summer, our office handled the railroads, and a chairman chosen by improvements and modernization. The Automatic Reservations and "When ARTS first started we had the widest geographical area of the approximately 15 thousand calls per both parties. Most of the panel's deci­ The office, located in a modern Ticketing System (ARTS) was activated some difficulty coping with territory as nation. In this 1.8 million square mile day. During the October slack period, sions are final and not subject to ap­ building in downtown Los Angeles, is in Los Angeles on Nov. 17 , 1973 while far east as Kansas, Nebraska, Oklahoma, are a resides a population of over 52 we were down to 9,000 per day. During peal.) equipped with the latest ARTS equip­ the CRO was still located in the old Texas and North and South Dakota. For million. late November, however, our calls are Sverdrup & Parcel & Associates, Inc., ment and staffe d by a youthful group of bureau. The first group of agents who example, it was difficult to ge t informa­ Amtrak's operations are conducted climbing due to the upcoming holiday season," said Settele. a St. Louis firm of engineers and archi­ agents. had completed training were imme­ tion on the location of small stations. over five railroads in the region covered "This is a big improvement over the tects who studied and evaluated the Amtrak's Los Angeles CRO was for­ diately assigned the duty of program­ All of that is behind us now," added by the CRO. These railroads include the old bureaus. We can now give informa- ICG track for Amtrak, recommended merly located in the facility opened in ming trains into A.RTS . Settele. Burlington Northern, Southern Pacific, last June that $31 ,660,000 be spent on the twenties by the Santa Fe Railroad. The office was, for the first time in a three-year track rehabilitation pro­ "The difference between the first its history, working a 24-hour day. The gram to bring the Chicago-New Orleans facility and this one is literally the staff was not making new reservations, track up to its May 1971 level of utility. difference between a factory and a however, but programming existing ones In its detailed study of 1,500 miles of modern office," said Gunther K. into ARTS. ICG track and signal system, Sverdrup & Settele, manager of the Los Angeles " Fortunately, most of us had been Parcel found that "the train speeds office. hired before that summer began, so required to give an acceptable passenger With several cities along the West mistakes were kept to a minimum," said ride quality under 1974 track condi­ Coast to choose from to locate a CRO, John von Gaertner, Supervisor-Reserva­ tions would require 2 hours and 29 ~ employees have wondered what facto rs tions and Information. minutes more time than the 1971 favored L os Angeles. David L. While paper diagrams were still in use schedules. " Struebing, Manager-Reservations in and workmen were installing ARTS, ICG's case illustrates, according to Washington, said: agents could be heard between the Amtrak's report to the ICC , that "de­ "Los Angeles was chosen because of pounding of hammers calling, "Who's Gunther K. Settele, LACRO Manager (far ferred maintenance leads to under main­ telephone line availability, lower fixed got train 14 for tomorrow?" and Longer Trips in West Union Pacific, Santa Fe and Missouri left); Karen Myers, General Supervisor, and tenance which in turn leads to a reduc­ charges for office space (rents) as com- "Who's got train 14 for the seventh?" Pacific. Ken Mobley, Personnel Administrator tion of train speeds until maintenance One distinguishing factor about the Most of the region was served by the tion and make reservations within appropriations can be increased."During K. Mobley photos Los Angeles office is that phone calls former Seattle, San Francisco and Los seconds. Compared to the old days, this the first six months of 1973, slow ~~-r~----~----~ often take longer than in other CRO's Angeles offices which were transferred is great," Settele declared. orders accounted for over one-third of because the trips are frequently more from individual railroad control to all reported delays on Amtrak trains. complicated. Amtrak's jurisdiction. The new facility And two railroads, ICG and Penn Cen­ "People in the west take longer trips. in Los Angeles is a consolidation of the If you are not getting Amtrak tral, which operate one-half of Amtrak's A caller may request space from Fresno, three former offices. News regularly, or if you know total train miles were responsible for Cal. to Centralia, Ill. This requires riding The CRO also receives calls for reser­ someone whose name should be three-fourths of all delays due to slow three trains, two of which are reserved. vations on the non-Amtrak Rio Grande added to our mailing list, please orders. Three other railroads- Santa Fe, This in turn requires considerable work Zephyr operated between Denver and write: Burlington Northern and Seaboard on the part of the reservation agent," Ogden by the Denver & Rio Grande Amtrak News Coast Line- which operate one-third of Struebing said. Western Railroad. The CRO agents re­ Pu blic Relations Dept. Amtrak's total train miles were respon­ "On the other hand, reservations in quest this space by calling Amtrak's 955 L'Enfant Plaza N sible for only one-tenth of all delays due the Northeast Corridor are simpler since ticket office in Denver where Rio Washington, DC 20024 to slow orders. the majority of the calls are for over- Grande diagrams are held.

5 Southern California: ------Unique Sales Market

California has more automobiles and staff is travel agents. Six training ses­ better highways than any other state. sions were recently completed involving For its size and population, it also has personnel from 210 agencies. They were fewer Amtrak trains than might be schooled in tariffs, ticketing and Frank Tankersley, LA District Sales Mgr. expected. accounting procedures. Despite these conditions, a seasoned In the district, 450 are "appointed" Organization s.ales manager and his staff are pro­ agents, meaning they hold tickets and During the first 10 months of 1974 moting train travel with great success in issue them directly to their clients. Los Angeles District sales were up 47.6 Southern California. "The travel agent is now easier to percent over the same period in 1973. Frank Tankersley, Los Angeles Dis­ serve because we've simplified his job," Tankersley attributes this surge in trict Sales Manager, believes that while said Tankersley. "We've given them business to the energy crisis plus "a his is one of the "toughest" districts in training, ticket steck, a simplified tariff, tremendous amount of hard work" the United States, it is also one "with and, through the ARTS reservation from his six-man staff. terrific potential." system, offer them a speedy response to S al~s Repre sentatives Timothy Over 12.4 million people live in the the reservations requests." Au fmu th, Dick Campbell, Michael Santa Barbara-San Diego area, which Public Appearances Harrison and Diana Wickstrom, all of comprises the bulk of the sales district. whom share Tankersley's downtown "As with any other large metro­ Like other sales representatives office, are responsible for different areas politan area, there is a certain per­ throughout the nation, the Los Angeles within the Los An geles district. centage of people who flock to our staff rarely misses an opportunity to sell Aufmu th, for example, is responsible trains for various reasons," said Tankers­ Amtrak before a group. Amtrak repre­ for an area extending fr om northeast ley. sentatives have appeared before such Los Angeles, Glendale and San Berna­ "We have people who are used to diverse groups as the Cal State Univer­ dino all the way to Las Vegas. Campbell riding trains, who want leisure on their sity Ski Club, Temple City Lions serves a wide area from the San Fer­ trips or tours. We carry significant Club. San Diego Gadabout Club, and nando Valley of Los Angeles to Santa numbers of college students, particu­ Van Nuys Kiwania. Barbara and San Luis Obispo. larly on the Coast Starlight because so The speeches create a greater aware­ Located in San Diego is Manager of many universities line its route. Many ness of the benefits of rail passenger Sales Jim Martin, also reporting to students do a considerable amount of service and an opportunity to sell Tankersley, who covers the area from traveling but do not own cars," Tankers­ Amtrak package tours to eastern or San Clemente all the way to Mexico's ley said. midwestern cities, or to the Western Baja Peninsula. The region also has people who do National Parks. All of these representatives are not want to drive north to Seattle WHAT LOS ANGELES DISTRICT ____ assisted in handling special moves by because the trip is too long and HAS TO SELL George Catchpole, Senior Sales Repre­ motorists must drive through the Arrivals Los Angeles Departures sentative of Groups and Tours in Los mountains north of San Francisco. # 1, Sunset 7 :30 a Limite d * 8:00 a Bu s cunn ecti o n Angeles. There are also people who are afraid to to San Joaquin 8:30 a #770, San Di egan According to Catchpole, several or­ fly, and families who avidly ride Amtrak # 3, So uth· west Li mited 9:05 a ganizations faithfully use Amtrak for because of reductions available through #771 , San Diegan 9: 35 a group moves. The big volume ones are the family fare plan. 10:00 a # 14, Coast Starlight Finley Fun-Time Tours of North Holly­ Compared to the Northeast Corridor 10:30 a #772, San Die gan #773, San wood and the Archdiocese of Los there is far less business travel o~ Diegan 3:3 5 p # 11 , Coas t Angeles. Western trains. There is, of course, some Starlight 6 : 25 p 7:30 p # 4 , So uthwes t Regional Sales Manager Joe Schultz of this travel on the Los Angeles-San Limite d # 775, San had extreme praise for the Southern Diego line. Diegan 7 :05 p 7:55 p #776, San Diegan California Sales staff. He said: "It's a Bu s con nee- ti on from San 8:20 p young group and one with a great deal Travel Agencies Joaquin 9:00 p #2, Sunset Limite d* of motivation, and they have one of the One of the key groups recelVlng *Sunse t Limited tri-wee kl y. Arrives Los An geles on greatest motivators in the world in Wednesda y. Friday and Sunday. De parts Los Angeles attention from the Los Angeles sales o n Sunday, Tuesda y and Friday. Frank Tankersley."

6 Keeping Track of Amtrak Iw-'-6Slw·"wJ!lji"

Greyhound Strike the station no longer pre~ented a posi­ missed an undefeated season by losing tive first impression of Quincy to one game 8- to-7 . Amtrak made special plans to help arriving passengers. As an outgrowth of travelers during the nationwide the chamber of commerce's "Pitch In" Budd Cars Greyhound bus strike which began project, about fifty students painted the November 18. Greyhound tickets station a bright Amtrak red, white and Amtrak's new metro-shell cars have were accepted for coach travel on blue and landscaped the grounds. Joe entered the first phase of structural Amtrak trains that serve the same Quinn, Quincy College's Dean of Ad­ testing at the Budd Company's Hunting city pairs as Greyhound routes. The missions and Special Assistant to the Park, Philadelphia plant. During Novem­ strike accounted for a moderate in­ President, was the project's catalyst. ber a prototype metro-shell truck frame crease in ridership prior to the heav­ Amtrak purchased furniture with funds started both static and fatigue tests. ily traveled Thanksgiving holiday pe­ from the state of Illinois; Burlington Loads were applied at 14 stress points riod and reservations calls were up Northern and the city of Quincy dona­ during static testing. Eighty-four strain higher than pre-holiday estimates. On ted supplies and the college's main­ guages registered tension and compres­ Nov. 18, first day of the strike, Am­ tenance department provided tools and sion and results were evaluated mathe­ trak's reservations systems received equipment as well as new wooden matically. The test pOinted out the need some 65 ,000 calls. Before the strike, planters. for minor modifications in the bolster Amtrak had predicted that the call which connects car body to truck volume would be between 59,000 and frame . Following redesign, the static 61 ,000 calls. tests were repeated with excellent re­ LA Bakersfield Bus sults. Fatigue tests simulating twice the anticipated stress from weight, speed NY -Boston Detour Amtrak has revised its method of and vib ration were next on the providing connecting bus service be­ schedule . According to Harry Clarke, Repairs to a railroad bridge east of tween Los Angeles and Bakersfield, Cal., Amtrak's Manager of Equipment De­ Old Saybrook, Conn., will cause detours for passengers on the San Joaquin velopmen t, who was on hand for the for some Amtrak New York-Boston Valley service. testing, "We're in good shape. Our trains and a substitution of bus service Amtrak has reached agreement with people have been inspecting major com­ for some others for a four-day period Greyhound for its regularly scheduled ponents at the subcontractors' plants between Dec. 2 and Dec. 6. Penn buses to stop at the Los Angeles and and we have made a few minor modifi­ Central repair crews will close the bridge Bakersfield train stations to pick up and cations to mounting hardware to insure to all trains after Amtrak's southbound discharge passengers. structural integrity." Clarke feels the Southern Crescent has cleared the Greyhound, which runs the same cars will be delivered on schedule in bridge at about noon on Dec. 2. Penn buses between its own stations in each April or early May and that they could Central expects to re-open the bridge at city, began providing this service at no be in service as early as June or July. about the same time on Dec. 6. cost to Amtrak. Hunting Park is Budd's heavy duty Passengers need a separate Grey­ testing facility. It houses one of two hound or Amtrak coupon to ride the air-conditioning climate labs in the U.S . bus. The Bakersfield-Los Angeles bus large enough to accept a whole rail car. Quincy, Ill. Station fare is $5.51. There a prototype metro-shell car, when Students from Quincy College in completely assembled, will be tested at Quincy, Ill. recently came to the aid of outside temperature limits of -5 and 105 a flood victim- the West Quincy, Ill. degrees. Also scheduled is a "squeeze" LA Softball railroad station which had never quite test in which 800,000 pounds of recovered from the effects of severe The Los Angeles CRO has won the pressure will be applied to the proto­ floods in 1973. The depot was erected championship of the Los Angeles City type car to test it for adequate strength. in the 1950s by the Burlington League with 14 wins and one loss, After delivery from Budd, the first four Northern Railroad across the river from reported Manager-coach Brian Vikander. or five cars will undergo additional Quincy after flood waters wiped out the The 10-man team has an average over-the-road testing to verify braking, downtown Quincy Station. Repair work winning score of 18-to-5 and a team ride quality and noise limits at calcu­ was neglected after the 1973 floods and batting average of .516. It narrowly lated train schedules.

7 Engineer Hats and "Train~~ Attract One Million Plus To Amtrak Expo Exhibit

Over one million people visited One of the most sought-after items Amtrak's exhibit in Expo 74's "Joy of available at Expo were red, white and Living Pavilion" before the fair ended blue Amtrak engineer hats. According on Nov. 3. to Harold L. Graham, Vice President­ William F. Rittenhouse, Jr., District Marketing, the hats lured people into Bill Rittenhouse, Seattle District Sales Mgr. Sales Manager in Seattle, reported that Amtrak's exhibit. Bob Sterns photo. Expo 74 was a success for Amtrak. "They were great for promotion be­ getting Expo on the right track." "The visitors to the Amtrak exhibit cause most people, young and old alike, Rittenhouse also thanked ticket have been exposed to Amtrak's new wore them to keep the sun out of their sellers Dick Schneider and Peach Smith image," said Rittenhouse. "They know eyes," said Graham. "Newcomers to for their professionalism and enthu­ that Amtrak offers its services in a Expo would immediately ask where to siasm, and all PSR's, management professional manner; that we care about get the hats and this built up attendance trainees and sales representatives who our customers, and that Amtrak is here at Amtrak's exhibit." participated. to stay." In a letter to Graham, Rittenhouse Paul Me rullo, Sales Representative Expo 74, which opened on May 4 fo r thanked Am trak officials who "insured who played a key iole at Expo, added a six month run, had as its theme, "Man the success" of Amtrak representation that thanks go to Amtrak Station Man­ and His Environment." Amtrak's ex­ at Expo 74. ager George Volland and his Spokane hibit, now dismantled, allowed one to "The following may sound like an staff for "helping us wi th any request." walk through and explore the environ­ evening at the Academy Awards," he "This teamwork among different de­ ment of a modern train. Visitors ex­ wrote, "but my sincere gratitude goes to partments," said Rittenhouse, "resulted perienced four separate train environ­ Jim Mariner and his advertising staff for in an attractive, efficiently-run exhibit ments: the recreation car, coach, diner their fine coordination and cooperation which prompted numerous spur-of-the­ and roomette. (See photos, Amtrak at Expo and to Dale Brown, Project moment reservations on Amtrak by News, Aug. 1,.P. 3) Coordinator, for his outstanding job in Expo's visitors."

First Class Mail U.S. POSTAGE PAID 1 oz. Permit 44651 Washington, D.C. National Railroad Passenger Corporation 955 L'Enfant Plaza North, S.W. Washington, D.C. 20024

ADDRESS CORRECTION REQUESTED