Is This the Future of Quality?

New Alumni Online directory CARLSON helps alumni reconnect with classmates SCHOOL SPRING 2002 A MAGAZINE FOR ALUMNI AND FRIENDS Is This the Future of Quality?

GEMENT – UNIVERSITY OF MINNESOTA

CARLSON SCHOOL OF MANA C ARLSON SCHOOL Carlson School A Magazine for Alumni and Friends CARLSON For information about Carlson School alumni programs, contact Alumni Relations toll free at SCHOOL 877-625-6468, (612) 625-1556 or by e-mail: [email protected]. Visit our Web site at www.CarlsonSchool.umn.edu. Dean’s Corner 1 As he takes the helm, Dean Larry Benveniste talks about The Carlson School magazine is published for his initiatives to move the school toward national alumni and friends of the Carlson School of Management. Direct correspondence to: Alumni leadership and better opportunities for students. Relations, Office of the Dean, 321-19th Avenue South, Minneapolis, MN 55455. Pushing for Quality 2 Cyndy Hanson Quality is back like never before and our alumni are Editor leading their industries in quality initiatives. Learn about Stanley Wai recent trends in quality and how the Carlson School is Graphic Designer not only researching and teaching quality, but Contributing Writers: Lori Bush, Michael Franssen, Jen Gelbmann, implementing it into every aspect of the school. Tiffany Graupman, Cyndy Hanson, Frank Jossi Investing in People and Programs 10 Office of the Dean Larry Benveniste Faculty Focus 12 Dean Dennis Ahlburg Associate Dean for Faculty and Research Alumni Hero 13 John Anderson Associate Dean of Administration Alumni Connection 14 Tim Nantell Associate Dean of Domestic MBA Programs Snapshots 15 Bob Ruekert Associate Dean of Undergraduate Programs Class Notes 16 Mike Houston Associate Dean of International Programs Lori Bush Director of Alumni Relations New Business Development Enterprise Laboratory Opens Steven Hatting Director of Development and Corporate Relations Business leaders, entrepreneurs, Chris Mayr faculty and students converged Director of Advancement September 13 at the grand opening of Cyndy Hanson the school’s New Business Develop- Interim Director of Communications ment Enterprise laboratory (NBDE).

Advisory Board Leadership The laboratory was made possible James Campbell, ’64 BSB Chair, Board of Overseers through a $2.4 million gift from 3M Brent Blackey, ’80 BSB and other generous gifts from Chair, Alumni Advisory Board Rosemount Office Systems, Norwest Equity Partners and the Curtis L. © 2002 by the Regents of the University of Carlson Family Foundation. Minnesota. All rights reserved. At right, Xiaoyang Zhu, chief technology officer at startup company Micro Surfaces, Twenty-three students are currently Inc., speaks with entrepreneur Tom Niemic enrolled in this experiential program. at the NBDE grand opening .

Accredited by AACSB International— On the cover: Carlson School alumni dressed in karate suits to symbolize their involvement The Association to Advance Collegiate Schools of Business in the Six Sigma quality system. From left: alums Dan Ruemping, ’03 Evening MBA; Suzanne Holter, ’00 MBA; and Sukyul Suh, ’00 MBA.

28 C ARLSON SCHOOL The Dean’s Corner

My sights are set on gaining a leadership and communication skills reputation as a truly national and that will distinguish them among international destination for the their peers. development of management knowledge and lifelong management Competition is fierce for our under- education. To get there, I will enhance graduate business program—the and expand our business partnerships typical Carlson School freshman is in beyond Minnesota; by partnering the top 8 percent of his or her high with national and international school class. That means many well- leaders, our students will have qualified Minnesota kids who want broader opportunities for hands-on to get into the program can’t. Our educational experiences. Increased challenge is to expand access to this involvement of business leaders will program, which is ranked 14th Larry Benveniste ensure that our graduates will not nationally. One of my priorities is to only enter their careers of choice, but find the space and resources to I feel very honored to have been also with their employers of choice, expand our faculty and this program named the new dean of the Carlson whether local, national or interna- so we can retain the talent that all too School. Ours is such a terrific institutional. Our alumni can play a key often leaves the region for other tion, with gifted faculty, amazing role in this area. business schools. students and a committed staff. We as a school should look to the future I believe the Carlson School’s core There is tremendous pressure on with great anticipation. pursuits—academic research, attract- business schools today. Those of us ing the best and the brightest students involved in business education are I inherit a school that has so much and faculty, and providing meaning- too intimately aware of the battle for going for it – a beautiful, state-of-the ful education resulting in great rankings and the competition for top art facility that is the envy of most careers—will allow us to best serve students and faculty. Our alumni business schools; a top faculty, noted our students, and businesses and know the reputation of a business nationally for its teaching and academic institutions around the school often rides on its MBA pro- research; and a curriculum that ties world. We will continue to focus our gram. The Carlson School is a leading great teaching with real professional strategies in these areas. academic business school, and we opportunities to give our students the need to make our mark nationally kind of meaningful education they We will assemble our excellent with our MBA program and attract want and that companies need. We programs into a comprehensive and more non-Minnesota students. are positioned to become one of the distinct menu that attracts students, premier business schools in the world. managers and recruiters from all over I will work to ensure that the Carlson the country and the world. We have School continues to help keep Strong collaboration with alumni and already begun to enhance our full- Minnesota strong, but at the same other friends in the business commu- time MBA program, and we are time reach out for greater global nity has made our successes possible. refining the concept of “enterprises” presence. I know we will succeed Their support means our faculty can in new business development, because of the core strengths embed- undertake meaningful research they finance and technology solutions as ded within the school and the can bring into the classroom. And an educational vehicle that can truly valuable relationships we have thanks to the dedication and commit- bridge the gap between theory and forged. With alumni support, we will ment of our business community, our practice. These student-managed continue to provide tomorrow’s students actively participate in career- businesses offer students the opportu- business leaders in Minnesota and enhancing, professional experiences. nity to develop the kind of hands-on throughout the world.

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The Push for uality By Frank Jossi Q

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American corporations love to banter about their devotion to quality. Ford Motor Company for years employed the slogan “quality is job one” to hammer home the message it cared about producing great automobiles. Levi’s once had the clever tag line “quality never goes out of style” and Ames Rubber chimes to customers that it offers “excellence through total quality.” Nearly every business touts a commitment to quality, and the press frequently lionizes such powerful quality proponents as General Electric’s Jack Welch and Motorola’s Bob Galvin.

verage consumers define company or buying a personal quality as something that computer—quality has an element in Aworks for them over a period everything we see and do. Customer of time, doing what they want it to do expectations are higher than ever time and again. They may not care before. They want things done right how the watchmaker or automaker or the first time, and quickly, and if you clothing manufacturer created a don’t meet their expectations they’ll quality product; they only care that it go elsewhere.” works and that it lasts. And many times consumers will pay more for Quality programs could be found in perceived value, be it for a Nikon or a American business for much of the Mercedes Benz. last century. Among the 20th century leaders in quality is Dr. Joseph Juran, Business understands the equation, a 1924 University of Minnesota even if the quality they offer on some graduate whose 1,500-page “Juran of their products will not allow them Handbook for Quality Control” has to charge any more than competitors. been published regularly every 10 Within business, quality is less a years and offers painstakingly de- slogan and is more about studying tailed advice on nearly every aspect of processes, product design, customer quality improvement. The quality satisfaction and getting everyone in guru donated his foundation to the an office or plant excited about Carlson School in 1997, allowing for making improvements. The focus on the renaming and national expansion continuous improvement by Ameri- of what is now known as the Juran can business has led to a massive Center for Leadership in Quality. quality movement partly credited for huge productivity gains over the past If Juran got the ball moving in decade. quality, W. Edwards Deming kept it rolling from the 1950s to the 1980s, “Quality is extremely important, when he received credit for inspiring more so than ever before,” says Lisa the transformation of Japan’s fledg- Peterson-Nelson, chief of quality and ling post-war economy into a dy- process engineering at Data Recogni- namic global power. In 1987, the tion Corporation and a member of a United States government became Carlson School executive forum on involved in promoting quality by quality. “We run into it every day, creating the Malcolm Baldridge whether it’s hiring a landscape National Quality Award, offered each

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year by the U.S. Commerce is that Six Sigma is more aggressive “The real difference with past Department’s National Institute of and more methodological in terms of quality programs is that Six Standards and Technology. driving continuous improvement.”

Sigma is more aggressive Adding to quality’s catapulting The other difference is that Six Sigma and more methodological in international cache was ISO 9000, an introduces new players into the international certification program continuous improvement process. terms of driving continuous with standards set and monitored by Previously, executives and managers improvement.” the Geneva-based International were expected to lead the charge. Standards Organization (ISO). The Under Six Sigma, a specially trained ISO offers dozens of international cadre of “black belts” analyze quality John Anderson, standards for everything from manu- problems and provide strategies for facturing to customer satisfaction, improvement. Selected for their Chair of Operations and continuous improvement, environ- talent, skills and ambition, black mental regulations and other quality belts receive several weeks of training Management Science, issues. before being placed in the field, where Carlson School they work with different departments Six Sigma on a rotating basis and play ideas off employees and one another. The Motorola-created “Six Sigma” quality system gained perhaps the most adherents during the past decade. Six Sigma incorporates Deming’s core strategy of total quality management (TQM) and other methodologies into a simpler structure in which in-house experts known as green belts, black belts and master black belts propel change.

Professor John Anderson, chair of Operations and Management Science Scott Martens at the Carlson School, likens the difference between Six Sigma and other quality systems to the way Scott Martens, director of Six Sigma people react to the architecture of Quality & Performance Measurement buildings. Cathedrals can use the at American Express Financial Advi- same materials but arouse different sors (AEFA) and an instructor at the sensations in their visitors, just as Six Carlson School, calls Six Sigma more Sigma has a different effect from ISO “an evolution than a revolution.” It 9000, for example, even though they hinges on three general principles: a have many of the same attributes. metric specifying a maximum failure rate, a methodology for improve- “These initiatives use the same ment, and a philosophy of striving elements of theory as building blocks for perfection. that, when put together, create a new way of seeing and a whole differ- Six Sigma strategies at AEFA involve ent feeling,” Anderson says. listening to customers, improving “The real difference processes and managing those with past quality processes more wisely. For example, programs Martens asks: how well does

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American Express do handling address changes? If it gets one in five wrong, can that be improved? How often do call centers get wrong the number of securities a customer wants to buy or sell? Every Six Sigma project is data, says Martens, leading to his department’s slogan: “In God we trust; all others must bring data.”

Former General Electric Chairman Jack Welch, one of the champions of quality in the 1990s, wove Six Sigma into every component of the enor- mous company while vocally cham- Charles Donly pioning the system to other business PRINCIPLES OF QUALITY leaders. While Six Sigma is often was better to consolidate decision applied to manufacturing and making into one department.” ● Continuous Improvement services, at GE it also has under- and Learning pinned several e-commerce projects. GE Capital Fleet enjoyed so much Lev Buslovich, ’98 MBA, fleet man- success that it went global with Six ● agement solutions manager at GE Sigma. Sukyul Suh, ’00 MBA, a Six Ethics and Responsibility Capital Fleet Services in Eden Prairie, Sigma black belt in GE Capital Fleet’s Minnesota, says Six Sigma helped his Minneapolis office, spent part of last ● External Focus division complete two Web-based year in Melbourne introducing a new projects that shortened from days to e-business process management ● Fact-based Decisions minutes the time it took to order system and a new computer operating automobiles and obtain credit system for the company’s Australian ● Fast Response information and quotes. Six Sigma vehicle leasing operation. Suh used offered “the steps, processes and Six Sigma methods and metrics to ● Involvement of People analysis to provide us with a more guide the Melbourne office through methodological approach to imple- what became a dramatic change. ● Leadership

Other global companies are im- ● Long-range View of the Future mersed in their own Six Sigma efforts. Charles Donly, ’02 CEMBA, is one of ● 35 Six Sigma black belts at Seagate Prevention Orientation Technology’s Minnesota operations, and has worked on a number of ● Results Orientation quality projects during the past three years. His projects resulted in the ● Systems Approach doubled efficiency of a machine in one of the company’s “clean rooms” ● Waste Reduction and in the creation of a worldwide internal communications structure for disk drive production that speeds Lev Buslovich, ’98 MBA learning and, ultimately, efficiency. menting these systems,” Buslovich Selecting what to improve is a key says. “In one instance we considered element of Six Sigma. “Quality creating a cross-functional team for initiatives are a great idea, but the an aspect of the project, but by going question is on which processes do through the Six Sigma process we you focus first?” says Donly. “We have decided against it. The data told us it to focus on what gives us the biggest

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strategic impact, which is usually pride in workmanship among “Tough economic circumstances measured at the bottom line.” employees, who knew the process can sometime force quality Clearly, Seagate is choosing the required a cultural change and appropriate focus because, as Donly everyone’s involvement, and who efforts on businesses... Such notes, since 1998 the Six Sigma accepted the change “much more unplanned efforts occur when program has saved the company quickly than we anticipated,” he says. hundreds of millions of dollars. managers and executives... To Coyne’s surprise, the ISO designa- study data and begin Still, quality is not simply about tion advertised on the exterior of each money, says Donly. “Quality is a of Gage’s six plants and offices managing by fact, rather than necessary element for every company “meant more to people inside the intuition.” in this industry. Quality may or may building than outside it.” The initia- not gain a price premium over the tive has improved internal and competition, but without a quality customer satisfaction measures in product we won’t play in the hard areas such as error reduction and Suzanne Holter, ’00 MBA disk (drive) industry.” order fulfillment more than 50 percent. Consultant, Other Quality Efforts Quality efforts are not always as well Arthur Andersen LLP planned as Six Sigma or ISO 9000. Not all quality programs Tough economic circumstances can carry the Six sometimes force quality efforts on Sigma moni- businesses, says Suzanne Holter, ’00 ker. Frederick MBA, a consultant with Arthur Coyne, quality Andersen LLP and the former associ- manager at Gage ate program director of the Carlson Marketing School’s Juran Center. Such unplanned Services Consumer efforts occur when managers and Fulfillment divi- executives, forced to streamline their sion, uses ISO 9000 divisions and downsize employees, as “our organized study data and begin “managing by approach” to quality. fact, rather than intuition,” says Holter. The company handles product rebates and In essence, the cruel reality of fulfillment for several downsizing forces a company to corporations, among analyze how it could handle business them General Mills, Kraft processes more efficiently and with and Walgreen’s Drug Stores. fewer people. No one calls rightsizing “We had such an excellent initiatives “quality” programs, Holter experience in achieving ISO says, but they use data and input 9000 that we’re true believers from employees to make important now,” says Coyne, who serves as changes. “They may not even be an undergraduate mentor at the cognizant these tools are usually part Carlson School. of quality initiatives, but they’re using them effectively for the same pur- ISO 9000 is strongly associated with pose,” adds Holter. manufacturing, but it also applies well to service and fulfillment The health care industry has under- companies such as Gage. Coyne says taken quality initiatives for years to ISO 9000 certification offers signifi- improve care and administration. cant quality improvement and a Ridgeview Medical Center’s Rob crucial marketing advantage when Welch, M.D., director of clinical competing against other firms, effectiveness, uses no particular quality especially those that are not certified. model but rather “a toolbox of Certification also led to increased techniques” to produce “incremental

6 C ARLSON SCHOOL improvements” that reduce errors in Joseph Juran: and the 1964 book “Managerial care and billing while reducing waste. Breakthrough”—set the stage for broad “We’re changing small, localized Father of Quality changes that occurred in American processes while periodically reassess- workplaces and around the world. ing the entire system,” he says. “We’re not involved in process redesign or “I spent a lot of time in Japan early re-engineering, which require a on, studying and participating in their different set of skills and tools.” quality revolution,” said Juran. “At the time, Japan was known as a producer With that modest goal, the medical of junk. An emphasis on quality turned center has made great strides decreas- that country into a leader in manufac- ing both paperwork and billing tured goods.” American companies delays. Patient care has benefited, were slower to participate in the too. An extensive examination of quality wave. “The United States had birthing data involving vacuum a huge pent-up demand and income,” extractors, which are used to assist Juran said. “American companies could delivery when the final phase of birth sell anything.” It was not until those stalls, resulted in improved data Dr. Joseph M. Juran companies began losing market share collection, new guidelines and that quality assumed greater impor- training that reduced problems tance in this country, and the United associated with the procedure. Born in Romania in 1904, Dr. Joseph States has since “made great strides in catching up,” he said. Juran’s family emigrated to Minne- apolis in 1912. Juran advanced quickly through his schooling and Quality has become increasingly ascendant in the manufacture and graduated from the University of delivery of goods, a trend that will Minnesota in 1924 with a degree in electrical engineering. continue in the new century, according to Juran. “Quality has worked its way up to the top levels of an organization Juran’s distinguished career began in the Inspections Division of Western — it’s no longer delegated. Business goals now include quality standards Electric’s Hawthorne Works in Chicago, and the means to measure them. where he worked for 18 years. At the beginning of World War II, acting “The industrial revolution magnified under a presidential directive to clear the scale of quality failures and put up the logjam of goods meant for them center stage,” Juran said. “Think Rob Welch, M.D. England and the Soviet Union, the of Chernobyl, Bhopal or even government asked for Juran’s assistance. Firestone tires. Organizations can’t Working for the Office of Lend-Lease At Polaris Industries Inc. a manufac- Administration in Washington, D.C., afford to ignore quality.” turer of snowmobiles and other Juran headed up an early demonstra- Juran’s work has earned him many recreational vehicles, a push for tion of the benefits of quality processes. quality from the shop floor to the He assembled a team from the admirers. In 1992, Juran received the National Medal of Technology from sales and service staff propelled cost involved agencies that cut through the President George Bush to commemo- savings and provided a better experi- logjam of paperwork and sped the ence for customers and dealers alike, flow of supplies to America’s allies. rate his lifetime of work in quality and says Brad Smith, ’99 MBA, manager of its benefits to American business. He has received the Japanese Order of the sales and service quality. The In 1945, Juran left Washington, D.C. company’s recently created National to devote the rest of his life to quality Sacred Treasure, Second Class (the highest class non-Japanese can receive). Service Center answers questions management. He was soon in high And according to Peter Drucker, “What- from dealers who formerly had to demand around the world as a deal with as many as seven depart- lecturer and consultant. Juran’s work— ever advances American manufacturing has made in the last 30 to 40 years, ments when calling for information. beginning with 1951’s “Quality Control we owe to Joe Juran and to his “Dealers now see a single face of Handbook,” his 1954 Japan lectures, Polaris, as opposed to the many faces untiring, patient, self-effacing work.”

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an evening Carlson MBA student and Six Sigma black belt at Honeywell, Inc.’s building and control division. At other firms, he has worked on quality projects with good results that did not add measurably to the bottom line. Sometimes “improvements would cost so much it would be cost-prohibitive to introduce them,” Ruemping says.

Suppliers are another potential glitch in any quality program. As the Firestone-Ford tire debacle showed, a Brad Smith, ’99 MBA bad supplier can become a nightmare for a company. Honeywell and other they saw less than a year ago,” says large companies rely on dozens of Smith. “A great byproduct of this suppliers who create different parts of quality effort was a substantial their products. How hard is it to “Businesses follow fads. We’ve decrease in overhead costs.” demand they improve quality? It depends, says Ruemping, on whether still got a lot of companies and The Cultural Change the company accepts outside advice professors who say ‘We’re done and believes the threat of its contract Six Sigma black belts function best being pulled is real. Some companies with that, let’s move on to when a company embraces quality as have told Ruemping their manufac- a primary goal and employees accept turing process is proprietary informa- something else.’ We don’t want new ways to do business. Since black tion. that to happen. We want this to belts arrive as outsiders, employees and managers are often wary of a The supplier-company relationship be an enduring part of our newcomer who professes to under- does not always have to impede programs and a distinct focus stand their needs and plans changes quality. Requiring ISO 9000 certifica- in the near future. tion among suppliers, although not a of our school.” quality guarantee, enhances any However, employees today are more quality initiatives. Suppliers also ask accustomed to an environment of their clients for clearer product Roger Schroeder, constant change and continuous specifications, leading Honeywell Co-director of the Juran Center improvement, says Seagate’s Donly. and other companies to design Once he was established as a black products that can be manufactured belt, employees came by his office to more easily with quality, in essence, suggest various quality improvement already built-in. projects and ask his assistance. If companies advertise the results and Quality and the Carlson School thank employees for their input, quality will be seen less as a burden The Carlson School is not only a and more as a point of pride, adds national leader in quality research Coyne, echoing one of Deming’s and instruction, but also a practitio- main themes of “take pride in your ner. John Anderson led the charge in work.” 2000 that led to 19 different improvements in such diverse areas as class Quality programs are not without scheduling, parking, dining services, limitations. While it’s hard to argue the school’s e-mail system and its against quality, companies still have graduation ceremony. During the to figure whether an investment will process, Anderson says his “door have a return, argues Dan Ruemping, opened and never closed” as depart-

8 C ARLSON SCHOOL ment chairs came by to discuss ideas Science Foundation gave the Carlson for quality improvements and report School nearly $2.5 million in grants “The Summit” with their progress. Anderson since for quality research, almost three Dr. Joseph M. Juran became the school’s associate dean of times as much as its closest competi- administration and continues to tor, the Massachusetts Institute of The Carlson School is calling together oversee quality efforts at the Carlson Technology (MIT). “The grants national leaders in quality for a first- School. He calls the months of helped us look more deeply into ever event. “The Summit” with Dr. planning and seeing through the quality issues and to create a commu- Joseph M. Juran, will be held at the initial quality project “among the best nity of scholars who really under- school June 25-26. It will include times for me at the Carlson School.” stand the issue,” says Buckman. “They topics such as Six Sigma, leadership helped us move toward Dr. Juran’s initiatives in healthcare and the The Juran Center goal, and ours, of creating the challenge of sustaining quality over nation’s leading intellectual center generations. The quality movement at the Carlson for quality.” School goes beyond the classroom Featured speakers include Six Sigma and into the real world of business originator and former Motorola CEO (see sidebar on “The Summit”). Jim Bob Galvin, 3M chief executive officer Buckman, co-director of the Carlson James McNerney, and Carlson School’s Juran Center for Leadership Companies, Inc. CEO Marilyn Carlson in Quality, reports faculty and Nelson. Morning sessions will students have worked with eight include keynote addresses and panel companies on quality issues, among discussions. Breakout groups will them the Carlson Companies and form around topics such as senior Lutheran Midelfort Hospital and leadership, strategy, process manage- Clinic, a part of Mayo Health System, ment, human resources, information in Eau Claire, Wisconsin. At systems, and customer focus. Midelfort, Buckman and his team of students—who were paid $25 an “The conference will investigate how hour—worked directly with hospital Roger Schroeder senior executives can lead a Six Sigma staff to improve billing and other transformation,” said Jim Buckman, issues. The hospital saved more than director of the Juran Center for $80,000 within a year and expects the Maintaining quality as a strength at Leadership in Quality at the Carlson overall savings to exceed $750,000. the Carlson School and in the School. “Participants will study what business world will be tested in the leadership is required for executives The Juran Center has been a leader in future since business, like culture, to accomplish the goals of a Six quality research and teaching nearly runs in cycles. Sigma program. Conversely, it will since its inception in 1993. In fact, look at what happens when a CEO from 1995 to 2000 the National “There’s a question of sustainability who championed quality leaves— of quality in business,” says Roger does the new executive continue the Schroeder, co-director of the Juran quality push or move on? If he or she Center. “Businesses follow fads. We’ve does not, can quality continue to be a still got a lot of companies and focus even if it is not the new professors who say ‘We’re done with person’s focus?” that, let’s move on to something else.’ We don’t want that to happen. We “The Summit” with Dr. Joseph M. want this to be an enduring part of Juran is an invitation-only event, our programs and a distinct focus of assisted by corporate sponsorship. our school.” For more information contact Kathryn Langkamp at the Carlson School of Management at 612-626-2097.

Jim Buckman

9 C ARLSON SCHOOL Investing in People

Kopp Scholarships Have Ripple Effect education played in their success, they make Kopp for Students, Families and Community Scholarships possible and contribute to a variety of education and community programs. This year, they brought the scholars to him. Lee Kopp, ’55 BSB, Carlson School leader and benefactor, sat back and “Education is critical to the community and to mankind,” listened as the 2001 Kopp Scholars gathered for a celebra- Lee Kopp said when asked about the scholarships. “The tion at his firm and described what the scholarships had letters from recipients are enduring and emotional and meant to them, their families and the community. help you see that you do change lives in some small way.”

“The afternoon when the letter came I immediately ran into my dad’s room where he was sleeping and gave him the biggest hug, saying, ‘I can afford to go to school next year!’” said Kopp Scholar Nicole Dupre.

“My father has worked in a factory for 25 years… The Kopp Scholarship meant that maybe my father can take a few days off, and I can support myself through college.”

This year, Lee and Barbara Lee Kopp surrounded by the 2001 Kopp Scholars. Students honored their benefactor at a reception Kopp provided 30 Carlson hosted by the school at Kopp’s investment firm. School students with scholarships of $1,000 - $1,500 through the Kopp Invest- Growing up under difficult circumstances in Minneapolis, ment Advisors Emerging Leadership Scholarship Program. Lee hadn’t planned on going to college until his senior The scholarships are based on merit and community year when teacher Vern Wobig of Patrick Henry High service, and Kopp Scholars invest up to 70 hours in School, also a neighbor, encouraged him. He also community service, leadership, diversity and professional received two $200 scholarships, which provided him development. Since the program began in 1996, 150 with additional incentive. Four years later, he graduated undergraduate students at the Carlson School have with distinction with a bachelor’s degree in business received scholarships. administration.

Lee and Barbara have dedicated themselves to helping As he said during the commencement speech he gave to students receive an education. Appreciative for the role the Carlson School class of 2000: “Ultimately in life we must heed the advice of Henry James: ‘Three things in Alumni and friends who have designated the Carlson human life are important: The first is to be kind, the School as a beneficiary in their will may want to be second is to be kind, and the third is to be kind.’” recognized through membership in the University’s Heritage Society. Contact Chris Mayr at 612-624-4193 or Lee and Barbara Kopp prove everyday that they have taken [email protected]. this advice to heart.

10 C ARLSON SCHOOL and Programs

McNamara Legacy Helps Other Women Pursue John and Nancy Lindahl Create Endowed Pro- Business Degrees fessorship for Excellence in Business Education

Doris Erstad McNamara, John and Nancy ’28 BBA, was an exception Lindahl, passionate as one of the few female University supporters, business students of her outdid themselves this day. She excelled in many year with the establish- of the classes traditionally ment of the John and occupied by men, includ- Nancy Lindahl Profes- ing finance, accounting sorship for Excellence and management. in Business Education. The endowed profes- “I think my decision to go sorship will attract University enthusiasts John and Nancy to business school was the outstanding new Lindahl, pictured with daughter Megan Doris Erstad McNamara most fortunate decision I faculty to the school and son Peter, want to help the school ever made,” Doris said. and help junior faculty maintain its edge with top faculty and And during her years in business school, she devoted develop their careers. It programs. many of her efforts to helping other women follow in her is part of the couple’s footsteps, serving as a leader of the University’s YWCA and overall gift of $1 million to the University. founder of the Women’s Business School Club. The Lindahl’s contributions over the years have been signifi- Upon her graduation, Doris became a business and com- cant. John, ’68 BSB, counts as chief among his accomplish- munity leader, moving up the ranks at Powers department ments the leveraging of major financial support from store in Minneapolis. After her marriage to James McNamara Norwest Equity, where he works as an investment banker, for in 1939, she became active in public affairs, serving on start-up of the school’s New Business Development Enterprise the board of the Women’s Club of Minneapolis and as (see page 2). The gift inspired additional financial support president of the Minneapolis League of Women Voters. from 3M which helped launch the enterprise in September.

A long-time volunteer in the art department at Stanford Nancy has championed several University causes over the University, McNamara provided research funds for that years, including children’s cancer research and women’s department and Stanford’s Graduate School of Business. athletics. In 1999, she represented the University as She also established fellowships for women business president of the National Alumni Association. In Septem- students. “I decided that I would like to help some of ber, she was recognized with an Outstanding Achievement today’s young women interested in business have the same Award—the highest non-degree award conferred upon opportunities I had for a lively and challenging life,” she distinguished alumni—by the University of Minnesota. said. “Funding fellowships seemed an obvious way to start.” “Nance’s Dad was a professor for 30 years and her mother Upon her passing in May 2000, Doris left a gift of nearly also taught there,” said John Lindahl. “My mother was also $1.3 million to the Carlson School to establish the Doris affiliated with the University. We’re proud of the progress McNamara Fellowship Endowment for Women. The gift the school has made over the past 10 years and don’t want will attract top women students to the school’s graduate it to lose momentum. The school gets better and better programs and help them develop leadership skills and we want to be sure it attracts the professors it needs.” through participation in student activities. The Lindahl’s gift will go a long way toward ensuring this “Doris’s gift was an expression of her love for the Univer- happens. Hats off to them once again for their generosity sity,” said her brother Woody Erstad. and unwavering support.

11 C ARLSON SCHOOL Faculty Focus

School Names Term Professors for First Time

Dean Larry Benveniste has named 12 term professors at the Carlson School for their outstanding research, teaching and service. It marks the first time the school has awarded the term professorships, which are funded through the Industrial Relations Land Grant, Hamilton, Pillsbury, Carolyn Anderson and Carlson endowments. The term professorships will play an important role in helping the school retain its competitive edge in faculty excellence.

The term professors are the first of a distinguished group of faculty to receive this distinction based on their extra- The new term professors are (Left front): Akshay Rao, Sri Zaheer, ordinary achievements. They will retain the title for three K.K. Sinha, James Begun. (Left back): John Budd, Christopher years and receive supplemental funds to support their Nachtsheim, Aks Zaheer, Stephanie Lenway, Mark Bergen. Not pictured: Judy Rayburn, Dennis Ahlburg. teaching, research and service activities.

For further information about the expertise and accomplishments of each term professor, visit Stephanie Lenway www.CarlsonSchool.umn.edu and click on “News and Professor and Department Chair, Strategic Management and Events.” Organization

Dennis Ahlburg Christopher Nachtsheim Professor, Human Resources and Industrial Relations Professor, Operations and Management Science Associate Dean for Faculty and Research Akshay Rao John Anderson Associate Professor, Marketing and Logistics Management Professor and Department Chair, Operations and Management Science Judy Rayburn Associate Dean for Administration Professor and Department Chair, Accounting

James Begun K.K. Sinha Professor and Department Chair, Healthcare Management Associate Professor, Operations and Management Science

Mark Bergen Aks Zaheer Associate Professor, Marketing and Logistics Management Associate Professor, Strategic Management and Organization John Budd Associate Professor, Human Resources and Industrial Sri Zaheer Relations Associate Professor, Strategic Management and Organization

12 C ARLSON SCHOOL Alumni Heroes

to simply appoint someone. Tom spoke up, saying ‘Wait a Tom Burnett Jr. and Other minute; I think we need to vote.’ I remember thinking it took a lot of guts for someone so new to speak up for Alumni Play a Key Role in Events what was right. But that’s the kind of guy Tom was.”

Surrounding September 11 Upon learning Burnett was on Flight 93, Swanson said he knew what took place aboard the plane. “When I heard The tragic events of last how the flight came down and that Tom was on it, I September 11 had a realized he must have been involved in bringing down the profound impact on plane before even more people could get hurt,” said everyone at the Carlson Swanson. “Tom was a man of action and conviction. Just School, as they did on as he’d done at that fraternity meeting and numerous everyone across the times since, I knew Tom would have taken the right country. The effect, action. And he did. involvement and response varied by “I think we all need to learn from Tom’s actions—in both individual, but the his life and his death—and do what is right. Whatever it incredible impact of means to us, we should do something.” this event was felt universally. The University of Minnesota has established the Thomas E. Burnett Memorial Fund in Tom’s memory. The fund will Prominent among the Tom Burnett Jr., ’86 BSB be used to benefit University of Minnesota students whose heroes of Sept. 11 was character and leadership emulates that of Tom Burnett. To Carlson School alum- make a gift to the fund, visit www.campaign.umn.edu and nus Tom Burnett Jr., ’86 BSB. Burnett was one of the designate your gift to the Burnett Memorial Fund. passengers on United Airlines Flight 93, traveling from New Jersey to California. The COO of a medical device Burnett made the ultimate sacrifice in fighting terrorism, company, Burnett was returning home to his wife and an effort against which most other efforts pale in com- three children after a business trip on the East Coast when parison. Many other Carlson School alumni did, however, the plane he was on was hijacked. contribute where they could to the recovery effort. In addition to numerous individual gifts, some arranged for Burnett was one of the passengers who spoke to family donations from their companies. and friends by phone during the ordeal. With knowledge of what had happened to the other hijacked planes, Steve Goldberg, ‘75 BSB, donated five percent of three- Burnett and two other passengers were “determined to do week’s sales at his five restaurants—one in California, something,” as he told his wife Deena in their last conver- one in Colorado and three in the Twin Cities—to the sation. It is believed that their efforts caused the plane to World Trade Center Relief Fund. Goldberg’s $20,000 go down in a field outside Pittsburgh rather than at its donation was further added upon by many servers in intended Washington, D.C. target. those restaurants, who donated a percentage of their tips during the same period. “Tom was a guy with high standards and a strong sense of right and wrong,” said Jeff Swanson, ’85 BSB, a former At least two alumni answered the call for supplies issued classmate of Burnett’s and member of the Alpha Kappa Psi by the recovery team immediately after September 11. Red fraternity of which Burnett was president. “That was evident Wing Shoes, headed up by President Bill Sweasy, ’76 BSB, at one of the first fraternity business meetings Tom shipped hundreds of steel-toed boots for recovery work- attended, just a few weeks after his initiation. A new officer ers. Bob Kierlin, ’64 MBA and CEO of Fastenal Co., sent position was created, and the fraternity president was going tools and equipment needed by the rescue teams.

13 C ARLSON SCHOOL AlumniConnection

Looking for ways to connect with other Carlson School grads? Check out Alumni Online!

The Carlson School recently launched Alumni Online, the Carlson School’s new online alumni directory. This secure online community contains a schoolwide alumni directory that can help graduates reconnect with former classmates and network with other Carlson School alums. The directory is continuously to activate their user name and your personal profile cannot be updated, making it the most current password and log onto the directory. changed without your private alumni information available. To access the directory, visit the username and password. school’s Web site at What can Alumni Online do? www.CarlsonSchool.umn.edu and The name, graduation year, and degree follow the “Alumni” link to the of all Carlson School alumni is listed Through Alumni Online, you can: directory. Once there, follow the login in the directory, but contact informa- ● Locate Carlson School friends and instructions sent to you for activating tion is not displayed unless you classmates your account. If you have trouble choose to display it. You can choose ● Search the directory by name, logging onto the site, using the varying levels of privacy by logging graduation year and degree, geo- directory functions or did not receive onto your personal profile. graphic location, class year, company, your mailed instructions, contact industry and job function [email protected]. or Bookmark the Carlson School ● Update your contact information call 612-624-4509. Alumni Web site and visit frequently ● Update your employment informa- to stay connected with alumni tion Alumni privacy programs and services. The site ● Mark your information “private” or includes a calendar of events, class call us to do so. The privacy and security of alumni notes, alumni volunteer opportuni- information is our primary concern. ties, feature stories about award- How do I use Alumni Online ? Alumni Online uses a stringent winning alumni and online giving authentication system that ensures opportunities. All Carlson School alumni will only Carlson School alumni have receive instructions by mail on how access to the data. The information in

14 CCARLSONARLSON SSCHOOLCHOOL Snapshots

Jon Campbell, ’77 BSB, Wells Fargo Minnesota president, greets fellow alumni and friends after presenting “The Dean Larry Five Myths of Benveniste Banking” to a with several packed First MBA alumni Tuesday gathered for the audience. October(fest) First Friday in Northeast Minneapolis.

Veteran entrepreneur Barbara Mowry, ’75 MBA, made her“Confessions of a Serial Entrepreneur” at the October First Tuesday. In her talk, Mowry said entrepreneurs should set out to achieve what is realistic through hard The 3M Auditorium was work, perseverance and filled on September 20 with alumni, creativity. business and community leaders who discussed challenges to leadership following the September 11 attacks, at a forum hosted by the Carlson School and the Hubert H. Humphrey School of Public Affairs. Former Vice President Walter Mondale led the discussion.

Carlson Companies Inc., CEO Marilyn Carlson Nelson presents former Dean David Kidwell with the prestigious Carlson Fellows Award at his farewell celebration. At the event, Kidwell recounted highlights of his 10- year career as dean and thanked those who helped him build the Carlson School into a top-ranked business school. The celebration was attended by more than 350 business and community Several Carlson Advantage Scholarship Program leaders, alumni, faculty (CASP) scholars with benefactor Jeff Scott, ’68 BSB. and friends. Several donors make it possible each year to provide 30 students with CASP merit scholarships.

15 C ARLSON SCHOOL Class Notes

James Miller, ’68 BSB, is the owner Roland Barrett, ’71 MBA and ‘69 BSB, 1940s of Award Staffing, which was recently is the founder of Homeworx Partners, listed #47 on CityBusiness’ Top 100 Inc., a custom-home builder and Gerald Paulsen, ’49 BSB, is the chief Employers in Minnesota and #7 on contractor with offices in Minnesota executive officer of Jerry’s Enterprises CityBusiness’ Top 25 Temporary and Michigan. Barrett lives in Inc., which was recently ranked #64 Employment Firms in Minnesota. Minneapolis, Minnesota. on CityBusiness’ list of Top 100 Miller lives in Minnetonka, Minnesota. Employers in Minnesota. Paulsen Patrick Hopf, ’71 BSB, was featured lives in Edina, Minnesota. Michael F. Mee, ’68 MBA, was elected in CityBusiness as president of St. to the board of directors of Lincoln Paul Venture Capital, which was National Corporation, which is the named the #2 Venture Capital Firm in 1950s parent corporation of the Lincoln the Minneapolis-St. Paul area. Financial Group companies. Mee Charles A. Dickinson, ’51 MBA, lives in Massachusetts and serves on joined the Board of JMAR Technolo- the school’s Board of Overseers. gies Inc. He lives in Williamstown, Vermont. 1970s James Bakken, ’57 BSB, was awarded a Distinguished Life Membership in the Medical Group Management Association and named a Distin- guished Fellow in the American College of Medical Practice Executives. James lives in Georgetown, Texas. James Dagnon, ’74 BSB, was recently inducted as a fellow into the National Gerald John, ’58 BBA, recently Academy of Human Resources. The published “A Father’s Love” a book C. David Jones,’70 MBA and ’61 BSB (left), Academy recognized his career that follows the journey of healing receives the University of Minnesota Hats Off contributions to the theory and John began after the accidental death Award. Presenting the award are (center) UMAA practices of human resources man- of his son, Eric. The book uses prayer National President Bruce Nelson and (right) agement. Dagnon worked in human and journaling to try to help other UMAA Executive Director Margaret Carlson. resources for thirty years, most parents after the death of a child. recently as the senior vice president Jerry is retired and lives in C. David Jones, ’70 MBA and ’61 of human resources at the Boeing Woodstock, Virginia. BSB, was recently awarded a Univer- Company. With Boeing, he has been sity of Minnesota Alumni Association involved in a series of mergers and (UMAA) Hats Off Award for his many acquisitions and has helped oversee 1960s years of service to the UMAA Na- the development and launch of the tional Alumni Board. He has also Boeing Leadership Center, where James R. Campbell, ’64 BSB, is the been a member of the Carlson School business and leadership skills train- chief executive officer and executive Alumni Advisory Board for many of ing is provided for managers and vice president of Wells Fargo & years. While with the UMAA board, executives. He serves on several Company, which was recently listed he served as programs committee boards, including the board of by CityBusiness as #10 among the chair and assisted in the growth of directors for the Seattle Children’s Top 100 Employers in Minnesota. numerous new alumni programs and Home Society of Washington. Campbell lives in Edina and currently activities. Jones served on the UMAA Dagnon lives in Medina, Washington, serves as chair of the Carlson School’s Board for six years. He is the vice with his wife Sandy. Board of Overseers. president of Personnel Decisions Inc.

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Michael J. Doty, ’72 BSB, was recently Tom Pieri, ’76 BSB, is the vice Minnesota.” Shapco Printing Inc. also appointed to the position of senior president of Lakewood Banks in placed first in a recent National vice president and chief financial officer Baxter, Minnesota. Printing Industry of America contest of QLT Inc. He lives and works in for quality. Vancouver, British Columbia. John D. Robinson, Jr., ’76 BSB, lives in Plymouth, Michigan, and works Arlin B. Goldberg, ’78 BA, was Esperanza Guerrer-Anderson, ’73 for Detroit Public Schools assisting promoted to executive vice president MBA, was featured in CityBusiness as at-risk and disabled students plan of information technology at Eschelon the president and chief executive their post-secondary futures. Telecom Inc. in Minneapolis, officer of Milestone Growth Fund Minnesota. Inc., which was named the #23 Joel D. Shapiro, ’76 BSB, is the Venture Capital Firm in the Minne- president of Shapco Printing Inc. in Ron Kelner, ’78 BSB, was recently apolis-St. Paul area. Minneapolis, Minnesota, which was elected to the Minnesota-Dakotas recently featured in CityBusiness as one Chapter of the Alzheimer’s Association. Gregory C. Anderson, ’74 BSB, is the of the “Top 25 Printing Companies in He works for the accounting firm of vice president of finance for North Blatt Kleinbaum Summerfield & Kelner America of Banta Global Turnkey in Ltd. in Minneapolis, Minnesota. Houston. Scott M. Peterson, ’78 MBA, works Joel Schleicher, ’74 BSB, is the for SunTrust in Atlanta, as the manag- chairman and chief executive officer ing director of treasury management of Interpath Communications, services. located in Research Triangle Park, North Carolina. Jerry A. Tabolich, ’75 BSB and ’78 MBA, was recently named as chief Michael Styba, ’74 BSB, recently executive officer of Marshall Miller & joined Onvoy as the company’s Schroeder Inc. in Minneapolis, The Goldbergs on a typical weekend director of operations. Onvoy is afternoon Minnesota. recognized as Minnesota’s first internet service provider. Styba, Steven L. Goldberg, ’75 BSB, and his Vivian Callaway, ’79 MBA, was located in Minneapolis, will oversee wife Georgia recently moved to featured in a CityBusiness article its 2,000-mile broadband fiber optic Rancho Santa Fe, California, to “Best Places to Work,” about General network. acquire more space for themselves Mills Inc. Callaway currently works and their Airedale dogs, Arthur and there as director of diversity. Dean Ascheman, ’75 BSB, was Harry. They are enjoying the expan- recently elected to a three-year term sive outdoors in Arizona and can Jed Marquisee, ’79 BSB, is an execu- as board chairman of the Minnesota often be seen riding bikes and tive at Adecco Employment Services, 4-H Foundation. Ascheman lives in walking the dogs. The Goldbergs own which was recently ranked third on Rochester, Minnesota and works for restaurants in California and Colo- CityBusiness’ list of Top 25 Temporary IBM as manager of the International rado, as well as three in the Minne- Employment Firms in Minnesota. Technical Support Division. apolis–St. Paul area. Recently, a Marquisee lives in Edina, Minnesota. portion of sales from the restaurants John Bullion, ’76 MBA, is the was donated to the World Trade John Reik, ’79 MBA, is the founder president and chief executive officer Center Relief Fund (see page 13). The and president of John Reik & Associ- of Orphan Medical Inc. in Edina, restauranteur and former NFL team ates, Business Training and Consulting Minnesota. member has also been busy with in Minneapolis, Minnesota, which other activities. He co-authored a provides training for commercial Timothy Doherty, ’76 BSB, is the chief book in 2000 with his brother, “I’m lenders, among other specialities. executive officer of Doherty Employ- Next: The Strange Journey of ment Group, which was recently America’s Most Unlikely Superhero,” John L. Shannon, ’79 MBA, was ranked #32 on the CityBusiness list which was listed on the New York recently named chief executive officer of the Top 100 Employers in Minne- Times bestseller list, and enjoyed it so of Incisive Surgical Inc. based in sota. Doherty lives in Eden Prairie, much that he recently began writing a Minnetonka, Minnesota. Minnesota. book on restaurant ownership.

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Timothy Tongson, ’79 BSB, was specializing in business financing and recently elected as a new board consulting services. Hanover Ltd., is member to the St. Paul-based Arthritis located in Minneapolis, Minnesota. Foundation, North Central Chapter. He lives in Edina, Minnesota, and is William Spell, ’82 MBA and ’79 BSB, employed by the Allianz Insurance was featured in CityBusiness as the Company of North America as vice head of Spell Capital Partners, which president of marketing. was named the #13 Venture Capital Firm in the Minneapolis-St. Paul area.

1980s Mark Thompson, ’82 BSB, was featured in Twin Cities Business James Hays, ’80 MBA and ’79 BSB, is Monthly’s article, “What They’re the chief operating officer of The Buying.” Karai Sukumar, ’80 MBA, is the Hays Group Inc. The company was founder and president of TAJ Technolo- listed #32 on the CityBusiness list of Mark Baltes, ’83 MBA, was recently gies, Inc., in Minneapolis, Minnesota, the 50 Fastest Growing Private promoted to second vice president of a business solutions company that was Companies in Minnesota. Hays lives technical services at Minnesota Life founded in 1987. According to Inc. in Long Lake, Minnesota. Insurance Company in St. Paul. He magazine, Deloitte & Touche LLP, lives in Woodbury, Minnesota. Twin Cities Business Monthly and Kelly Dunn, ’81 MBA and ’77 BSB, is CityBusiness, TAJ Technologies has the executive vice president of the Mary Connor, ’83 MBA, works as a grown into one of the fastest growing First National Bank of Hudson, manufacturing specialist for Minne- technology companies in the nation. Wisconsin. He is currently working sota Technology Inc. in Bemidji, CityBusiness recently ranked TAJ with the Risk Management Associa- Minnesota. Technologies the #9 Minority-Owned tion to provide up-to-date training for Business on a recent Top 25 list commercial lenders. Lindsay Dingle, ’83 MBA and ’82 published this fall. In 1999, Sukumar BSB, recently began working as an was selected by the Small Business Bill Pearson, ’81 MBA, was named adminstrator with the Mayo Physi- Administration as Minnesota’s Minor- chairman of Completel, a European cian Alliance in the clinical trials ity Small Business Person of the Year. telecommunications company, and department. She lives in Rochester, lives in Denver. He has also joined Minnesota. Sukumar says that the cultural back- the Board of IPlan, an Argentina- ground he brings with him to the based telecommunications company. Daniel MacDonald, ’83 MBA, is solutions industry is part of what has employed as the director of informa- made TAJ so successful. He adds, Gwen Stanley, ’81 BSB, is the execu- tion systems at Lifetouch Publishing “While being a minority has given us tive vice president of Venture Bank in Inc. in Eden Prairie, Minnesota. many new opportunities, the success Bloomington, Minnesota, which she of TAJ Technologies comes from the and a colleague from Riverside Bank, David Ring, ’83 BSB, was recently fact that we remain focused on another Twin Cities financial institu- named president and chief executive delivering the best possible IT services.” tion, opened. officer of High Voltage Engineering Corporation’s Phymetrics division. Sukumar says that the company’s Charles Jahren, ’82 MBA, was He lives in Eden Prairie, Minnesota, focus on delivering quality services is appointed professor in charge of the with his wife Margery. what will steer the company through a construction engineering curriculum slowing economy, and offers the at Iowa State University in Ames Iowa. Mark Sullivan, ’83 MA-HRIR, is the same advice to international students President of Sullivan Consulting studying business. “Be cognizant of Marius Janson, ’82 Ph.D., is a Group LLC in Edina, Minnesota. the challenges that come with mixing professor of management informa- local and personal culture with global tion systems at the University of Alan Thometz, ’83 MBA and ’78 BSB, business practices and work consis- Missouri–St. Louis. was named a principal of Manchester tently toward maintaining quality Cos. in Minneapolis, Minnesota. and ethical practices in whatever you Don Keysser, ’82 MBA, is the presi- do, and success will come.” dent of Hanover Ltd. a company

18 C ARLSON SCHOOL

Greg Frankenfield, ’84 MBA, is the Kristen Smith Wenker, ’85 MBA, was chief executive officer of Magenic recently elected as a director to the Technologies Inc., which was recently Twin Cities Chapter of the National ranked #25 on the CityBusiness list of Investor Relations Institute’s board of the 50 Fastest Growing Private directors. She works for General Mills Companies in Minnesota. Frankenfield as vice president of investments. resides in Excelsior, Minnesota. John Lawson, ’86 BSB, was recently John Hartmann, ’84 MBA, is the promoted to shareholder at the chief operating officer and marketing Minneapolis, Minnesota, accounting director for EPromoBid Inc. in firm of Schechter Dokken Kanter Brooklyn Park, Minnesota. Andrews & Selcer Ltd.

Joni Meilahn and husband Jon Gregor John A. Matel, ’84 MBA, is working for the State Department in Washing- Joni Meilahn, ’80 BSB, senior vice ton, D.C., as a foreign services officer. president and director of financial services at Miller Johnson Steichen Charles Mooty, ’84 MBA and ’83 Kinnard in Minneapolis, Minnesota, BSB, is the top executive of Interna- was recently named one of the “Top tional Dairy Queen Inc. which was Women in Finance” by Finance and recently ranked second on the Commerce magazine. She is one of CityBusiness list of Top 25 Franchisers. the first women to be honored with Mooty lives in Edina, Minnesota. this new award. “…I feel that as a David Seidel woman I have a different point of Prashant Palvia, ’84 Ph.D. and ’74 view to bring to the business world,” MBA, is head of the Department of David Seidel, ’86 BSB, was recently she said. Information Systems and Operations promoted to national sales director at Management in the Bryan School of Securian Financial Network in St. Paul, Meilahn has held the position of vice Management and Economics at the Minnesota. Prior to this promotion, president since 1994 and has worked University of North Carolina– Seidel was the director of corporate for the company since 1980. She is a Greensboro. He was recently named relations for the company. He is a fellow certified financial planner and belongs the university’s Joe Rosenthal Excel- in the Society of Actuaries and a member to the Financial Planners Association. lence Professor. of the American Academy of Actuar- She also sits on the board of directors ies. Seidel lives in Eagan, Minnesota. for the Executive Women’s Golf Roger Redmond, ’84 MBA, was Association. Involvement in these recently appointed to the board of Monica Vogel, ’86 MBA, is working organizations are only a few of the directors of Media 100 in Marlboro, as an information technology man- things that led to her recent award. Massachusetts. ager at Cargill Inc. She lives in Eden Prairie, Minnesota. Meilahn is also interested in the Lisa Ferris, ’85 BSB, was named chief changing role of technology, espe- financial officer for RBC Dain Rich Landa, ’87 BSB, was featured in cially the Internet. She says the Rauscher in Minneapolis, Minnesota. Twin Cities Business Monthly’s article Internet has changed the landscape of “Hot Dots.” Landa is the founder of her job, allowing for easier access to Rick Nelson, ’85 MBA, is now the Four51 Inc. in Minneapolis, vendor information for financial director of undergraduate finance Minnesota. firms, instantaneous communication programs for the Carlson School of between brokers and clients and Management in Minneapolis, Minnesota. Web Site Link better overall service for clients. “I find that my primary job is to sift Cheryl Schwichtenberg, ’85 MBA, Send Class Notes to the school and through information and find what is founder of The Research Edge, was update your directory information most useful for those around me. It’s elected president of the American by visiting the new Carlson School more important than ever to focus on Marketing Association, Minnesota Web site at education and advancement, and the Chapter, from July 2001 to June 2002. www.carlsonSchool.umn.edu. Follow Internet provides countless ways to She lives in Falcon Heights, Minnesota. the “Alumni” path. do that.”

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John Stavig, ’87 BSB, is now the at the Management Consultants Linda Wolter, ’88 BSB, is employed chief financial officer of Verizon Association (IMCA) and the Wharton at Brystol-Meyers Squibb in Avenue Corp. in Wadsworth, Ill. School. He is employed at Merrill Plainsboro, New Jersey, as a senior Lynch in Morristown, New Jersey. territory business manager. Rajiv Tandon, ’87 Ph.D. and ’71 MBA, is the chief executive officer of Kathy Hollenhorst, ’88 MBA, was Charles Perl, ’89 BSB, was recently LearningByte International, which was named executive vice president of promoted to budget manager for the recently ranked #26 on the CityBusiness relationship management at Carlson City of Palo Alto, California. list of the 50 Fastest Growing Private Consumer Group. She lives in Becker, Companies in Minnesota. Tandon Minnesota. Gene Neshek, ’89 MBA, is a senior lives in Bloomington, Minnesota. project engineer for United Defense Tom Hymanson, ’88 MBA, is chief in Minneapolis. Jeffrey Cave, ’88 MBA, recently earned executive officer for RZ Solutions, the designation of Certified Investment which was recently ranked #28 on the Dean Niehus, ’89 MBA, was pro- Management Analyst (CIMA), which CityBusiness list of the 50 Fastest moted to vice president-controller at is awarded after extensive coursework Growing Private Companies in Merrill Corporation. He lives in St. Minnesota. Hymanson lives in Paul, Minnesota. Minnetonka, Minnesota. Tony LeFebvre, ’89 BSB, is the senior Scott Kotnour, ’88 BSB, is a senior manager of business development for systems lead analyst for the Federal ADC Telecommunications in Reserve Bank of Minneapolis. Minnetonka, Minnesota.

Colleen Kulhanek, ’88 BSB, was David Katkov, ’89 MBA and ’79 BSB, recently named to the Minnesota was recently promoted to the position Technology Enterprise Board by of executive vice president of product Governor Jesse Ventura. She is also vice development, pricing and portfolio president of marketing for Datakey management of PMI Mortgage Susanne Heimbuch, ’81 BSB, was Inc. in Burnsville, Minnesota. Insurance Co. which is headquartered recently promoted to in-house in San Francisco. He has been with investor relations manager for Ed Mathie, ’88 MBA, has been named PMI since 1992 and was senior vice Advanced Aerodynamics & Structures, managing director of Duffy, a Fallon president in that same area. in Los Angeles, California. Heimbuch Inc. company located in Minneapolis, has been in the investing field for Minnesota. Joel Kennedy, ’89 MBA, is employed more than fifteen years. She was most by Alliance Computer Solutions Inc. recently employed by Mercury Air Brian McIntee, ’88 MBA, is the which is ranked #16 on the Group, Inc. in Los Angeles, as its director of marketing for Edwards CityBusiness list of Top 25 Minority- director of Investor and Public Lifesciences in Irvine, California. He Owned Businesses. Joel lives in St. Relations, serving as liaison to its lives in Trabuco Canyon, California. Paul, Minnesota. worldwide investors and several aviation authorities including the FAA Michael McPartland, ’88 MBA and Jim Westerman, ’89 MBA, is an and the Los Angeles World Airports. ’76 BSB, joined General Litho account executive for Microsoft in Heimbuch also worked in investor Services in Brooklyn Park, Minnesota, Minneapolis, Minnesota. and public relations for a savings as chief financial officer. bank, a biotech and a Web company during her career. Prior to her inves- Howard Sackson, ’88 MBA, is the Web Site Link tor relations career, Heimbuch was a managing director for Charles Series 7 stockbroker. She taught Schwab. He lives in San Francisco, Send Class Notes to the school and investment analysis for six years for California. update your directory information the National Investors Association by visiting the new Carlson School Corporation. She serves on numerous James Slinger, ’88 MBA, was elected Web site at volunteer boards of directors where president of BOR-SON Construction www.carlsonSchool.umn.edu. Follow she enjoys fund raising. Inc. in Minneapolis, Minnesota. the “Alumni” path.

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Tom Niemann, ’89 BSB, is a manag- Terry Mason Moore, ’92 MBA, is an Fridley, Minnesota. He lives in St. ing partner of Blue Devil Ventures in attorney with Moore Law Office in Paul, Minnesota. Durham, North Carolina. Fairfax, Oklahoma. Linda DeWitte Gordon, ’94 MBA Michael Sorenson, ’89 MBA, is a Sandra Sedo, ’92 MBA, a partner and ’87 BSB, recently moved to senior sales analyst for PLATO Learn- with Dorsey & Whitney, was elected Connecticut with husband Tim and ing Inc. in Bloomington, Minnesota. president of the Minnesota State Bar gave birth to the couple’s second Association’s computer law section. child, Andrew. She is now a full time homemaker. 1990s Dan Tveite, ’92 MBA, is a contract analyst for Wells Fargo Services Derek Ernst, ’95 BSB, is pursuing an James Hamel, ’90 BSB, was named Company in Minneapolis, Minnesota. MBA degree at the Kellogg School of associate portfolio manager of Artisan Management at Northwestern Univer- Mid Cap Fund. Hamel lives in Michael Wybo, ’92 Ph.D., was sity. He lives in Evanston, Illinois. Milwaukee, Wisconsin. recently appointed vice president of Fasturn, a company that specializes in Peter Gazelka, ’94 MBA, is the chief Nancy J. Johnson, ’90 MBA, is financial solutions for the apparel executive officer of Timber Creek associate dean of the School of industry. Wybo lives and works in Los Consulting Group Inc. in Minneapo- Business at Capella University in Angeles, California. lis, Minnesota. Minneapolis, Minnesota. She edited a recently published book, Gregory E. Allen, ’93 BSB, was “Telecommuting and Virtual Offices: promoted to controller at the Minne- Issues & Opportunities.” sota Children’s Museum and serves on the board of directors of the Twin Andrew Moller, ’90 MBA and ’81 Cities Gay Men’s Chorus. BSB, lives in Eden Prairie, Minnesota, and is the senior vice president and David J. Schweer, ’93 MBA and ‘91 chief financial officer at Christopher MHA, married Cheryl Lloyd in June & Banks Corporation. at Lake Tahoe and now lives in Reno, Nevada. He works as a business Maridee Nelson, ’90 BSB, is a project information manager at Washoe marketing manager for MusicMatters Health System in Reno. in Minneapolis, Minnesota. Jean Taylor, ’88 MBA, has been Kou Vang, ’93 BSB, was elected named president of Taylor Corpora- Christopher Swanson, ’90 BSB, was treasurer of the Midway Chamber of tion, one of the nation’s largest named a partner at Arthur Andersen Commerce in St. Paul, Minnesota. printing, electronic commerce and LLP in Minneapolis. He lives in marketing companies. Plymouth, Minnesota. Barbara Wagner, ’93 BSB, was recently promoted to senior accoun- Taylor joined Taylor Corporation in Patrick Thuecks, ’91 BSB, was tant for the St. Paul, Minnesota, 1994 as vice president of develop- appointed managing partner of the accounting firm of Mahoney Ibrich. ment, leading efforts in the area of Minneapolis office of Boston-based leadership and technology develop- New England Financial. He lives in Marie Elwood, ’94 MBA, is the ment. She became the company’s Wayzata, Minnesota. president of AVALAUNCHE, a prod- executive vice president in 1999. uct-marketing and branding firm Prior to that, Jean was senior vice Craig Buchanan, ’92 MBA, is the based in Minneapolis, Minnesota. president of E.W. Blanch Company president of Cogniza, a Minneapolis- She recently wrote an article for (now Benfield Blanch), a global based firm that provides business BrandWeek magazine on the events reinsurance company. intelligence solutions. of September 11, and their impact on marketing strategies. She received an MBA from the Todd Hostager, ’92 Ph.D., has been Carlson School and a B.A. in business promoted to full professor of strategic Paul Gam, ’94 MBA and ’84 BSB, has administration from Augsburg College management at the University of been named director of global in Minneapolis. She is a trustee of the Wisconsin, Eau Claire. assurance for Medtronic Inc. in Glen A. Taylor Foundation.

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Dale Kabat, ’94 MBA, is a trader and Debra Nickelson, ’94 MBA, works as Don VandeWalle, ’95 Ph.D., has market analyst for Cooperative a product manager for Schering- been awarded tenure and promoted Business International Inc. in Plough Animal Health and lives in to associate professor at Southern Columbus, Ohio. Atlantic Highlands, New Jersey. Methodist University in Dallas, Texas.

Christine Larson, ’94 BSB, is a John Penshorn, ’94 MBA, is employed Ross Hartzell, ’96 MBA, is a financial business consultant for Pharmalife, by UnitedHealth Group, which was analyst for Honeywell in Minneapolis, which is based in London, England. recently featured in a CityBusiness Minnesota. article, “Best Places to Work.” Elizabeth Midtlien, ’94 MA, is a Clark Kerndt, ’96 MBA, is working producer for Acordia Wells Fargo Avery Scheib (Duffy), ’94 MBA, is for Personnel Decisions International Insurance in Bloomington, Minnesota. now the director of marketing for as a sales and marketing analyst. He Wavecrest Corporation in Eden lives in Apple Valley, Minnesota. Prairie, Minnesota. Kun Lee, ’96 MBA, is an associate at Jonathan Burkhart, ’95 BSB, is Global Capital Finance Americas in employed at Dynamic Information New York City. Systems in Minneapolis, Minnesota, as a senior consultant. Steve Lowe, ’96 MBA, is a senior securities analyst for Lutheran Daniel Paul Floom, ’95 MBA, is Brotherhood in Minneapolis, working in Denver as a senior business Minnesota. analyst for American Management Systems Inc. Jennifer Poddig, ’96 MBA, is a global product research and development Katsunori Nomura, ’95 BSB, is a project manager for Abbott Labs in sales division manager for Marutaka Abbot Park, Illinois. Ken Uehara, ’93 MBA, is working in Co. Ltd., Osaka Branch, in Chuo-ku, Tokyo, Japan, for the Central Japan Osaka, Japan. Peter Russano, ’96 MBA, is the group Railway Company (JRC) in the manager of supply planning for technical research and development Randall Olson,’95 MBA, was named Sensormatic Electronics in Atlanta, division. He is currently working on “Small Business Advocate of the Year” Georgia. the development of the first-ever by the Greater Minneapolis and high-speed railroad in Taiwan that Bloomington Chambers of Com- Michael Thelen, ’96 MBA, is working will begin operation in 2006. Uehara merce. Olson is the executive director for Deloitte Consulting in Chicago, was chosen to work on this project of Minnesota Project Innovation in Illinois. because of his international experi- Minneapolis. ence and many years of railroad Elizabeth Anderson, ’97 BSB, was operation experience. In many cases, Ryan Schafer, ’95 BSB, is working for recently hired as an associate with the only common language spoken Synchromesh in Minnetonka as a Maslon Edelman Borman & Brand in between the Taiwanese and the project manager. He lives in Minneapolis, Minnesota. Japanese is English, which many Chanhassen, Minnesota. employees from both countries do Marc Ballbach, ’97 MBA, is the manager not speak fluently. Uehara’s fluency Warren Shoen, ’95 MBA, was pro- of software development at HealthNexis in English has helped him greatly moted to vice president of commercial in St. Louis Park, Minnesota. with this project. Uehara has been at lending at Farm Credit Services JRC since 1989 and received a Commercial Finance Group. He lives William Chiu, ’97 BSB, is working in scholarship from the company to in Plymouth, Minnesota. Hong Kong for Citibank, N.A. Hong attend the Carlson School. He lives Kong, as a treasury planning and in Yokohama and commutes to Christopher M. Theirl, ’95 MBA, is support manager. Tokyo using bullet trains. now working for Innovative Fleet Management Inc. in Chanhassen, Mesude Cingilli, ’97 MBA, is a senior Minnesota. financial analyst for Marshall Field’s in Minneapolis, Minnesota.

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Josh Foster, ’97 MBA, is a project Agustin Gonzalez, ’98 MA-HRIR, is a Muhammad Siddiqui, ’98 BSB, is manager for HNC Software in San human resources generalist for the Jel now working as an accountant at Wells Diego, California. Sert Company in Chicago, Illinois. Fargo and Company in Minneapolis, Minnesota. Kevin R. Keys, ’97 MBA, is the Fred Heitkamp, ’98 BSB, is now manager of finance for GE Capital working at Town & Country Exteriors Jeff Cleath, ’99 MBA, is the vice Card Services in Atlanta, Georgia. in Annandale, Minnesota. president of consulting services for Inetium Inc. in Chanhassen, Brian Long, ’97 MBA, was promoted Stephan Kalmer, ’98 MBA, is now Minnesota. to executive vice president of Dolan working for Marshall & Illsley Bank in Media Co. in Minneapolis. He Milwaukee. He is the assistant vice Jessica Ellickson, ’99 BSB, is a remains president of the firm’s president of the M&I Capital Markets research associate for Custom Research national group. group. He lives in Brookfield, Wisconsin. in Minneapolis, Minnesota.

Jennifer Miller, ’97 MBA, is a market Michael Kroll, ’98 BSB, is an attor- Tony Krizan, ’99 MBA, is a product analyst for Williams Communications ney with Dorsey & Whitney LLP in manager for Applied Psychology in Tulsa, Oklahoma. Minneapolis, Minnesota. Research. He lives and works in London, England. Marcin Praglowski, ’97 MBA, is a Ines Sira, ’98 MBA, is a new business commercial finance manager for Shell development coordinator with 3M. Elizabeth Henderson, ’99 MBA, is a Polska in Warsaw, Poland. She works at the 3M Center in St. financial advisor for Waddell & Reed Paul, Minnesota. in Edina, Minnesota. Sandra Schreur Jones, ’97 MBA, was recently hired as an attorney by the Florence Laverny-Rafter, ’98 MBA, is David Jost, ’99 MBA, is working in law firm of Robins, Kaplan, Miller & employed at Arthur Andersen LLP in Detroit for Times-Shamrock Inc. as Ciresi in Minneapolis. She practices Vienna, Virginia, as a business the publisher of the Metro Times, in securities, corporate law and consultant. Detroit’s news, arts and culture mergers and acquisitions. weekly newspaper. He and his wife Kenneth Mayer, ’98 BSB, is now Cindy reside in Grosse Pointe, Gustavo Stenzel, ’97 MBA, is the vice working in the customs quantitative Michigan. They are expecting their president of Templeton Asset Man- strategies group of Marshall & Ilsley first child in March 2002. agement in Rio de Janeiro, Brazil. Investment Management Corporation in Milwaukee, Wisconsin. Molly H. Lopez, ’99 MBA, is the proud Gregory Testa, ’97 MBA, is a senior mother of her first child, Anthony, associate at PricewaterhouseCoopers Christopher Meldrum, ’98 MBA, is a who was born in August. Molly is an LLP in Los Angeles. He lives in partnering and business strategy operations manager for PFPC Inc. in Redondo Beach, California. manager for Paradigm Genetics Inc. Bloomington, Minnesota. in Research Triangle Park, North Dacey Arashiba, ’98 MBA, is a Carolina. market manager for Cummins Power Generation – Onan in Minneapolis. Melanie Mitchell, ’98 BSB, is now working in the institutional market- Theo Black, ’98 MBA, is a senior ing department of Credit Suisse Asset systems analyst for Carlson Shared Management LLC in New York City. Services, a division of Carlson Companies Inc. in Plymouth, Greg Naccarato, ’98 MBA, is the Minnesota. He lives in Minnetonka, manager of in-flight analysis for Minnesota. Continental Airlines. He lives and works in Houston, Texas. Carl Chang, ’98 MBA, has been named manager of finance planning Richard Shannon, ’98 MBA, is a Future alum Anthony Lopez and analysis for SimonDelivers.com research analyst for UBS Warburg LLC in Minneapolis, Minnesota. in San Francisco, California.

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David Merriweather, ’99 MBA, is Grace Connolly, ’00 MBA, is an Ginger Cantor, ’01 MBA, is now now the director of quality assurance associate marketing manager for the working as a senior regulatory affairs and technology service at Cargill Salt Pillsbury Company in Minneapolis, associate for 3M Pharmaceuticals in in Minneapolis, Minnesota. Minnesota. St. Paul, Minnesota.

Steven Nelson, ’99 BSB, is a senior Charles Crossin, ’00 MAIR, now lives Yihuei (Shanton) Chan, ’01 MBA, is consultant in risk management for in Winnipeg, Manitoba. a consultant for IBM in Singapore. Ernst & Young LLP in New York City. Suzanne Holter, ’00 MBA, is a Nina Cornwell, ’01 MBA, is the Mikhail Pevzner, ’99 BSB, works in business consultant with Arthur assistant marketing manager at General the audit division of McGladrey & Andersen LLP in Minneapolis, Mills in Minneapolis, Minnesota. Pullen LLP in New York City. Minnesota. Chris Fischer, ’01 MBA, is working Aric Schroeder, ’99 BSB, is a sales Dereck Jaros, ’00 MBA, is a consult- for U.S. Bancorp as a financial analyst. manager with DeLite Outdoor ant with PWC Consulting in Chicago, He lives in Minneapolis, Minnesota. Advertising in Eagan, Minnesota. Illinois. Benjamin Friswold, ’01 MBA, is the Sean Schumacher, ’99 BSB, was Bjorn Larson, ’00 BSB, is working as proud father of a new daughter, recently promoted to senior accoun- a consultant for KPMG Consulting in Althea Mae, born in November 2001. tant in the St. Paul, Minnesota, office Minneapolis, Minnesota. of the Larson Allen Group. Nitesh Gupta, ’01 MBA, is a business Shambhu Nath, ’00 MBA, is the consultant for Ecolab in St. Paul, Clement Sciammas, ’99 MBA, is the vice director of felt technology for the Minnesota. president of network services for Citadon CertainTeed Corporation in Inc. in San Francisco, California. Shakopee, Minnesota. Carrie Kirby, ’01 BSB, is working as a human resources coordinator at Eric Smith, ’99 MBA, is a financial Sarah Richardson, ’00 BSB, is now a Larson, Allen, Weishair, & Co LLP in analyst for Northwest Airlines. He business analyst for Deloitte Consult- Minneapolis, Minnesota. lives in St. Paul, Minnesota. ing in Minneapolis, Minnesota. Derek Martinez, ’01 BSB, is a financial Katie Smith, ’99 MBA, is a marketing Kristen Rodacker, ’00 BSB, is now advisor with American Express Financial manager at Carlson Companies in working for the Ford Motor Company Advisors in New Brighton, Minnesota. Plymouth, Minnesota. in Edina, Minnesota. Jennifer Meyer, ’01 BSB, is a business Alex Vicanovic, ’99 BSB, is a consult- Jeremy Tong, ’00 MBA, is a business analyst with Deloitte Consulting in ant with PricewaterhouseCoopers LLP manager with Intel Corporation in Minneapolis, Minnesota. in Chicago, Illinois. Santa Clara, California, and lives in San Jose. Bruce Rader, ’01 MBA, is now the Kihoon Park, ’99 MBA, is a software divisional director of development engineer for Panasonic Semiconduc- Anthony Albanese, ’01 BSB, now lives and analysis for the Musicland Stores tor in Cupertino, California. in Chicago and works as an associate division of Best Buy. He lives in at Boston Consulting Group. Plymouth, Minnesota.

2000s John Barghini, ’01 MBT, was recently Kyle Van Sluys, ’01 BSB, is employed promoted to partner with Hansen, as a financial analyst at the Unitirin Sarah Afshar, ’00 BSB, is a second Jergenson, Nergaard & Co. in Company in Milwaukee, Wisconsin. lieutenant in the United States Bloomington, Minnesota. Marine Corps. She is stationed in Jintu Wang, ’01 MBA, is now em- Kaneohe Bay, Hawaii. Jeffrey Butwinick, ’01 MBA, is an ployed as an analyst at Wells Fargo in attorney for Foley and Lardner in San Minneapolis, Minnesota. Lisa Burt, ’00 MBA, is employed by Francisco, California. General Mills Inc. in Minneapolis, Sanjay Zaveri, ’01 BSB, is an associ- Minnesota. She does marketing research ate with Bristol-Meyers Squibb, and in the consumer insight division. lives in Lawrenceville, New Jersey.

24 C ARLSON SCHOOL

Charles W. Miller, ’52 Ph.D. and ’50 marketing department. He was Deceased MA, passed away October 24, 2001 at named professor emeritus in 1979. age 93. Miller was the executive He served as the treasurer for the Col. (Retired) Paul Edward Arneson, manager of United Grocers of Miller Brewing Company from 1960 ’30 BSB, passed away at age 94 on Appleton, Wisconsin, for eight years to 1966. He then served as chief September 9, 2001. Col. Arneson was before joining the Navy in 1943. executive officer and president from born in Montevideo, Minnesota. After During World War II, he served as an 1966 to 1970. Additionally he served graduating from college, he enlisted officer in the Supply Corps and after on the Board of Directors of the M&I in the United States Army. Col. Arneson the war attained the rank of captain Bank, Milwaukee, W.R. Grace and Co. first served as an administrator for a in the Naval Reserve. Miller was and many charitable boards. Civilian Conservation Corps camp in president of the Zinke Company, Minnesota and later as an Army Fond du Lac, Wisconsin, and of S.C. intelligence officer in London on the Shannon Co. of Appleton, Wisconsin, staff of General Dwight D. Eisenhower both wholesale grocery businesses. during World War II. Col. Arneson He taught at Marquette University was decorated with the Bronze Star and served as chairman of the and, after World War II, he helped to organize the CIA. He served the CIA in a civilian capacity until 1966, E XECUTIVE DEVELOPMENT CENTER when he retired to Florida.

Harold L. Holden, ’31 BSB, passed PROGRAM PREVIEW away September 23, 2001 at age 95. A Continuing Education Opportunity for Carlson School Alumni and Friends Holden was born and raised in Aitkin, Minnesota. After graduating from the University of Minnesota in 1931, he GENERAL MANAGEMENT went to Connecticut to work for Minnesota Management Academy (MMA) March 11-15, 2002 General Electric, where he gained Minnesota Management Institute (MMI) March – May 2002 skills in advertising and sales. He 21st Century Program (executive speaker series) March – November 2002 came back to Minnesota one year Minnesota Executive Program (MEP) September – December 2002 later and took over a printing company in serious financial condition. FINANCE He satisfied the obligations of the Finance for Non-Financial Managers April 8-11, 2002 company in 1940 and it was re- Mergers & Acquisitions May 13-14, 2002 named Holden Printing Company, which now operates in multiple states MARKETING/SALES and employs more than 900 people. Executive Sales Management April 9-11, 2002 Strategic Marketing May 1-3, 2002 Want to be included Fundamentals of Marketing May 6-8, 2002 in Class Notes? TOPIC SPECIFIC Managing High Performance Project Teams February 27 – March 1, 2002 Use the enclosed form and fax it to Decision Making: Risk Analysis and Management March 4-6, 2002 612-624-6374, or send your news Human Resource Executive Program April 29 – May 2, 2002 items and photos in the Supply Chain Management May 6-8 and May 20, 2002 envelope provided.

You also may contact Lori Bush, For more information on these programs, please call director of alumni relations by 612-624-2545 or fax 612-626-9264. Information is also e-mail at [email protected], by available on-line at www.CarlsonSchool.umn.edu/edc phone at 612-625-1556, or visit the Web site at www.CarlsonSchool.umn.edu.

25 Upcoming Events For Alumni & Friends

Carlson School FIRST FRIDAY Alumni Reunion Weekend May 17 and 18, 2002 March 5 March 1 MBA First Friday MBA Alumni & Student Networking Rebecca Yanisch, ’81 MBA Friday, May 17 Happy Hour Commissioner, Minnesota Department Reunion 2002 Business Conference Rathskeller, Minnesota Brewing of Trade and Economic Development “Inside the Ivory Tower: Company, South 7th Street, St. Paul Radisson Hotel Metrodome Making Research Relevant” 5:30 - 8 p.m., Call 612-625-8308 11:30 - 1 p.m. 8 a.m. – 5 p.m., Carlson School of Management April 2 April 5 MBA First Friday Business conference featuring sessions Art Collins MBA Alumni & Student Networking led by our top ranked faculty President and CEO Happy Hour Medtronic, Inc. Kieran’s Irish Pub, Downtown Dean’s Soiree Radisson Hotel Metrodome Minneapolis 5-7 p.m., Carlson School of 11:30 - 1 p.m. 5:30 - 7:30 p.m., Call 612-625-8308 Management e-mail [email protected] Meet the new dean of the Carlson RSVP: 612-626-9634 School, mingle with former classmates May 3 MBA First Friday Fax: 612-624-6374 and faculty, and receive student-led MBA Alumni & Student Networking tours of the Carlson School and our Promotion sponsored by Happy Hour, William’s Pub & Peanut new enterprise labs. Twin Cities Business Monthly Bar, Uptown Minneapolis 5:30 - 7:30 p.m., Call 612-625-8308 Saturday, May 18 Reunion Golf Tournament followed April 26 2002 IRC Annual Institute by a Reunion Luncheon at the The “Organizational Health: Workforce Wilds Golf Club, Prior Lake, Minne- Wellness, Workplace Strength” sota, 6:30 a.m. – 2 p.m. Carlson School of Management, West Bank, University of Minnesota FFI: www.carlson school.umn.edu, Call 612-626-9748, e-mail follow “alumni” path to “Reunion [email protected] 2002”

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