Doing Business in Cambodia • Business Risk 91 • Getting Paid in Cambodia

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CONTENTS

7 Cambodia overview

Welcome from Lesley Batchelor OBE, FIEx (Grad) – Director General, Institute of Export & International Trade

Foreword from Mr Bill Longhurst, British Ambassador to Cambodia

Introduction from Romdoul May, Director of the Department for International Trade, Cambodia

Introduction from Ross Hunter, Executive Director, UK-ASEAN Business Council

25 Why Cambodia?

17 About the British Chamber of Commerce, Cambodia (BritCham)

19 About the Department for International Trade (DIT)

23 About this Guide

www. Cambodia .Doing Business Guide .co.uk 3 35

Help available 25 Why Cambodia?

for you 26 • Summary 27 • Geography • General overview 28 • Government overview • Economic overview

35 Help available for you

37 • Overview • Support from the Department for International Trade (DIT) 40 • Support from the Institute of Export & International Trade 41 • Support from the BritCham Cambodia 42 • Support from the UK-ASEAN Business Council (UKABC)

47 Getting here and advice about your stay

49 • Entry requirements for Cambodia 50 • Money 51 • Local laws and customs 52 • Safety and security 54 • Local travel 56 • Health 57 • Travel advice for Cambodia

59 Sector-specific opportunities

61 • Research • Agriculture sector • Construction sector 62 • Education sector 63 • Retail sector

65 Preparing to export

66 • Consultation and bespoke research 67 • Start-up considerations CONTENTS

47 68 • Setting up a business in Cambodia 69 • Getting finance to fulfil an export contract to Cambodia

71 How to do business in Cambodia

72 • Legal considerations • Standards and technical regulations 59 74 • Taxation 75 • Customs and documentation 77 • Shipping your goods to Cambodia

79 Business etiquette, language & culture

80 • Overview 81 • Cambodian public holidays 65 87 What are the challenges?

89 • Challenges when doing business in Cambodia • Business risk 91 • Getting paid in Cambodia

71 79 87

www. Cambodia .Doing Business Guide .co.uk 5 93 Resources

93 Resources 100 The British Embassy Phnom Penh 94 What does membership of the Institute of Export & 102 Supporting organisations International Trade mean? contact details

96 About the UK-ASEAN 104 Market experts contact details Business Council (UKABC) 107 Useful links 98 Focusing on qualifications. Lesley Batchelor OBE, FIEx 111 Trade shows (Grad) – Director General, Institute of Export & 112 Map of Cambodia International Trade 115 Quick Facts

SUPPORTING ORGANISATIONS b s e t

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Visit the Website and download the free Mobile App Cambodia overview

th Cambodia is one of the fastest-growing economies in Southeast Asia and currently ranks 11 in the world in terms of high GDP growth over the last decade. With a forecasted 7% economic growth per year for the next five years and a rapidly growing consumer class that is earning triple the average income, it is an attractive market to invest and do business in. With this growth in earnings comes a growth in disposable incomes. Borders are opening up, trade is increasing, and there are many more products to buy. Products, and brands, represent a connection to the wider world, and the promise of a successful and prosperous future. Its young population, half under the age of 25, is tech-savvy and worldly, and against this backdrop, tastes, preferences and habits are forming, and changing rapidly. The young population are driving new product preferences, and are leading the way in the adoption of new technologies. Significant opportunities are available for businesses in a number of different sectors. UK companies are finding opportunities in education and vocational training, construction, manufacturing, retail, automotive, agribusiness, tourism and the financial/professional services. However, doing business in Cambodia takes patience and perseverance. Companies should be prepared to invest time and resources in regular visits over a period of months, sometimes years, before seeing returns.

MARKET EXPERTS

Thank you to our Market Experts

www. Cambodia .Doing Business Guide .co.uk 7 www.export.org.uk @ioexport

Choosing a great export training partner can really help your company take off in the export trade! We can help develop new ideas and find ways to drive down costs and produce sustainable improvements in your export business. Join us today

Membership : Training : Qualiﬁcations : Advice

Call: +44 (0) 1733 404 400 : email: [email protected] Welcome from Lesley Batchelor OBE, FIEx (Grad) – Director General, Institute of Export & International Trade

The new Doing Business in Cambodia Guide introduces a rapidly growing market with a great strategic location within Southeast Asia. While it may not be as well known to us as Thailand and Vietnam, the UK is Cambodia’s second strongest export partner with trade valued at over $900 million in 2016 according to the World Bank.

With 7% annual growth over the last five years, it’s estimated that Cambodia will become an upper-middle income country by 2030. Half of its 15.8 million population are under 25 and the young generation coming through are tech-savvy and avid users of social media platforms like Facebook and YouTube. This is having a significant impact on Cambodian culture as a whole and opens up new opportunities and routes to market.

Cambodia joined the World Trade Organization in 2004 and trade with the EU is framed by broader ASEAN-EU dialogue. Bordering Laos, Thailand and Vietnam makes it a strategic entry point into the ASEAN region, which as a whole is home to over 600 million people and is the UK’s 3 rd largest trading partner after China and the EU.

Cambodia is a well-known exporter of clothing and footwear, so is unsurprisingly a major importer of textiles and fabrics. In recent years imports of pharmaceutical products, machinery and construction materials have also been on the rise. The Cambodian Government is investing in infrastructure with transit routes, power and intercommunications being developed across the country, and is also seeking increased overseas investment to gradually replace previous reliance on aid.

Like other Southeast Asian countries, it can be a challenging market. Cambodia ranks at 135 in the World Bank’s ‘Doing Business’ ratings, and corruption continues to be an issue. It also has a business culture that values personal relationships and it is often recommended that businesses establish an in-market presence, or at least visit regularly.

As always the Institute is here to support you in overcoming these obstacles and guide you through the do’s and don’ts of doing business in this fascinating market. So if you’re interested in exporting to Cambodia please do feel free to get in touch! Lesley Batchelor OBE, FIEx (Grad) Director General – Institute of Export & International Trade www.export.org.uk

www. Cambodia .Doing Business Guide .co.uk 9

Foreword from Mr Bill Longhurst, British Ambassador to Cambodia

Cambodia has made a remarkable recovery from its darkest years under the Khmer Rouge regime in the 1970s. The country still faces development challenges, including relatively high electricity and logistics costs, coupled with election-related uncertainty. However, two decades of growth at 7.6%, 1994 to 2015, led to the Asian Development Bank describing Cambodia as “Asia’s New Tiger” in 2016, after the Kingdom became ranked by the World Bank as a lower middle income country. The high rate of growth and ongoing drive towards diversification of the economy presents a myriad of opportunities for British companies.

Cambodia’s growth has been fuelled by expanding exports of garments and footwear in addition to a rise in diversified exports, such as machinery, auto parts and equipment, together with rapidly accelerating tourism and financial sectors.

Bilateral trade of goods with the UK in 2016 is valued at $1.3 billion USD albeit heavily weighted in favour of Cambodian exports of which roughly 90% were textiles, clothing and footwear valued at $1.17 billion USD.

The UK is committed to developing trade with Cambodia and assistance for UK companies looking to enter the market can be offered by the Department for International Trade, in partnership with the British Chamber of Commerce, based in Phnom Penh.

ASEAN is projected to become the world’s 4 th biggest economy by 2030 with Cambodia playing its part. Having enjoyed the highest GDP growth rate of all ASEAN nations (7% in 2016) why not explore its opportunities?

Mr Bill Longhurst British Ambassador to Cambodia https://www.gov.uk/world/organisations/british-embassy-phnom-penh

www. Cambodia .Doing Business Guide .co.uk 11

Introduction from Romdoul May, Director of the Department for International Trade, Cambodia

The Department for International Trade works closely with the British Embassy Phnom Penh to promote and facilitate trade between the UK and Cambodia.

We offer bespoke assistance for UK companies wishing to enter the Cambodian market, in partnership with the British Chamber of Commerce, which can facilitate a channel to a strong business network across Cambodia and Southeast Asia. We can also provide guidance on access to UK Export Finance, that will catalyse UK exports to Cambodia’s burgeoning economy.

There are many opportunities to be seized in Cambodia, especially in education, infrastructure, agri-tech, energy, transport, and luxury goods and vehicles. We encourage UK companies to explore the numerous business prospects in Cambodia and will support their efforts to do so!

Kind regards,

Romdoul May Director of the Department for International Trade, Cambodia https://www.gov.uk/world/organisations/department-for-international-trade- cambodia

www. Cambodia .Doing Business Guide .co.uk 13

Introduction from Ross Hunter, Executive Director, UK-ASEAN Business Council

Cambodia is among the fastest growing economies in the world, averaging just over 8.2% annual growth for more than a decade. Its young population – half under the age of 25 – is tech-savvy, ambitious and with an increasing awareness of the world outside of Cambodia. This awareness shapes their preferences for how they want to live, with all the choices and commodities of a middle-income society.

Cambodia has some distinct benefits for UK exporters: you can own a company without a joint venture local partner, and the Royal Government of Cambodia is very welcoming of foreign investment. However, it can be challenging to find qualified local management and a professional workforce, so companies should be prepared to be hands-on and plan to provide education and support for local teams.

We work closely with the Department for International Trade (DIT) and British Chamber of Commerce (BritCham) in Cambodia, based in Phnom Penh who, as your in-market partners, are vital to helping you understand, navigate, and really connect to the business environment.

Some of the key focus sectors for Cambodia include agri-tech, education, healthcare, and infrastructure, but across all sectors this is a great time to build brand loyalty and visibility in this remarkable emerging market. Now is the time for UK brands to step in and stake their claim on Cambodian mind share and market share.

Cambodia is a great place to invest right now: a high growth economy, a young and energetic population, and increasing competence in English-language skills within the workforce. Through the UKABC and Institute of Export here in the UK, and the BritCham in market, we are all here to help more UK companies consider, explore, and invest in Cambodia’s largely untapped export potential.

Ross Hunter Executive Director, UK-ASEAN Business Council http://www.ukabc.org.uk/

www. Cambodia .Doing Business Guide .co.uk 15 Ian Watson, CEO of Cellcard

5G’s most underrated quality is CSR, says Cellcard chief

Cambodia may not be the first Asia-Pacific market that springs to mind when you talk about the latest advances in mobile broadband, yet it’s hardly a laggard. Every mobile operator in the country offers 4G services – including Cellcard, which is the last telco to launch 4G but now offers the fastest connectivity of the bunch, according to OpenSignal.

That said, OpenSignal also its sights on 5G, and not just explained why he feels that noted that while Cellcard’s because of the extra capacity 5G’s most underrated quality average LTE connection and revenue opportunities. is its ability to help telcos speeds (19.7 Mbps) are above On the sidelines of TechXLR8’s undertake corporate social the global average (16.2 recent 5G Asia conference in responsibility projects from Mbps), Cambodia’s overall LTE Singapore, Cellcard CEO literacy and financial inclusion speeds are among the lowest Ian Watson sat down with (which Cellcard is already worldwide, so there’s a long Disruptive. Asia editor doing) to healthcare and way to go. John C. Tanner to explain why education. Cambodia’s relatively late But Cellcard isn’t content start in 4G is actually an with just improving its 3G/4G advantage in terms of getting connections – it’s already set a head start on 5G. He also

www.cellcard.com.kh About the British Chamber of Commerce, Cambodia (BritCham)

The British Chamber of Commerce, Cambodia strives to be the leading forum for business people with an interest in Cambodia and the UK.

We have over 80 members and throughout the year that generate growing. Our forum aims to facilitate institutional and commercial value cooperation between members for our members. offering greater engagement opportunities. Address: British Embassy Phnom Penh. BritCham offers a unique and 27-29 Street 75, exclusive environment within which Sangkat Srah Chak, Khan Daun to build bilateral business and Penh Phnom Penh 12201 relationships. Members can attend networking meetings (lunches, Phone: breakfasts, dinners, seminars, +855 (0) 12 323 121 receptions and trade missions from Email: the UK); find business opportunities; [email protected] obtain discounts on products and Website: services offered by other members; http://www.britchamcambodia.org join industry groups and committees; and leverage a range of activities

Department for International Trade (DIT) (formerly UK Trade & Investment - UKTI)

DIT is the British Government department that helps UK-based companies succeed in an increasingly global economy. DIT also helps overseas companies bring their high quality investment to the UK’s economy. DIT’s range of expert services are tailored to the needs of individual businesses to maximise their international success. DIT provides companies with knowledge, advice and practical support.

Through a range of unique services, including participation at selected tradeshows, outward trade missions and providing bespoke market intelligence, DIT can help you crack foreign markets and get to grips quickly with overseas regulations and business practice.

With headquarters in London, DIT have professional advisers around the UK and staff across more than 100 countries.

Contact DIT

Contact your local International Trade Team or Scottish Development International (SDI), Welsh Government (WG) or Invest Northern Ireland (INI) offices to find out more about the range of services available to you.

You can find your nearest International Trade Team at: www.contactus.trade.gov.uk/office-finder/

General enquiry number: +44 (0) 207 215 5000 Department for International Trade 3 Whitehall Place London SW1A 2AW United Kingdom

Email: [email protected] www. Cambodia .Doing Business Guide .co.uk 19 www.Cambodia.DoingBusinessGuide.co.uk

Visit the Website and download the free Mobile App

View this guide online

Website and Mobile App features include:

• Latest business news • Up-to-date travel advice • Interactive ‘Supporting Organisations’ and ‘Market Experts’ proﬁles • Essential contact details • Listings with links to up-and-coming trade shows • Links to the Department for International Trade (DIT) support services.

International Market Advisor (IMA) works The guides’ contents focus on the market with British and foreign government in question, how to approach that market departments, Embassies, High and the help and support available, and Commissions and international Chambers include informative market overviews, plus of Commerce throughout the world. Our details of business opportunities, listings work helps to identify the most efficient with website links to British and Foreign ways for British companies to trade with Government support services and essential and invest in opportunity-rich overseas private sector service-provider profiles. markets. Sponsoring a ‘Doing Business Guide’ During the last ten years IMA has therefore offers a unique opportunity to worked with the British Government's positively promote your products and overseas trade and investment services to high-profile business leaders, department, the Department for specific exporters, investors and effective International Trade (DIT) [formerly business travellers who will be actively UK Trade & Investment (UKTI)], and has seeking out service providers to assist written, designed, produced, launched them in developing their business interests and distributed over one million copies of in the targeted markets. more than 100 country-specific print and multi-media based reports, guides and For more information on IMA publications, including the internationally- please visit our website: recognised ‘Doing Business Guide’ series www.DoingBusinessGuides.com of trade publications. These are composed of market and industry sector-specific, Contact IMA multi-format print and digital trade reports, together with some of the internet’s most Office address visited international trade websites - all of which are designed to advise and assist IMA Ltd UK companies looking to trade with and 2nd Floor invest in overseas markets. These reports 32 Park Green and guides are then distributed free-of- Macclesfield charge through the IMA and DIT global SK11 7NA networks - over 500 distribution outlets in Email total. Further distribution takes place at global exhibitions, roadshows, conferences [email protected] and trade missions, and IMA receives daily requests for additional copies of the guides General enquiries switchboard from these networks and from businesses +44 (0) 1298 79562 considering exporting. Media enquiries Each of IMA’s 'Doing Business Guides’ is produced in three formats: a full colour, Newsdesk & out of hours glossy, paper-based brochure; a supporting +44 (0) 1298 79562 fully-interactive and updatable multi-media based website; and the website contents available as a free-of-charge downloadable smartphone/tablet app. www. Cambodia .Doing Business Guide .co.uk 21 Open to Export is a free online information service from The Institute of Export & International Trade, dedicated to helping small UK businesses get ready to export and expand internationally

How can we help?

A wealth of free information and A comprehensive webinar Quarterly competitions for the practical advice on our website programme covering all aspects chance to win £3000 cash and using: of international trade further support

Step-by-step guides covering The online Export Action Plan the whole export journey from tool helping businesses create a Sign up today to take your ‘Selecting a market’ to ‘Delivery roadmap to successful new markets next steps in international trade and documentation’

Powered By Register for free on www.opentoexport.com for updates on our content and webinars, and to start your Export Action Plan. A I D O B

M Doing Business in Cambodia A C

ABOUT THIS GUIDE

This guide aims to provide a route map of the way ahead, together with signposts to other sources of help.

The main objective of this Doing Business in Cambodia Guide is to provide you with basic knowledge about Cambodia; an overview of its economy, business culture, potential opportunities and to identify the main issues associated with initial research, market entry, risk management and cultural and language issues.

We do not pretend to provide all the answers in the guide, but novice exporters in particular will find it a useful starting point. Further assistance is available from the Department for International Trade (DIT) team in Cambodia. Full contact details are available in this guide.

To help your business succeed in Cambodia we have carefully selected a variety of essential service providers as ‘Market Experts’.

The guide is available in 4 formats:

• website: www.Cambodia.DoingBusinessGuide.co.uk • a ‘free’ downloadable 'mobile device-friendly’ app • this full colour hard-copy brochure • PDF download/e-flipbook (available on the guide website)

Doing Business in Cambodia Guide Team:

Project Director: Craig Smith Managing Editors: Olivia Taylor / Brian Underwood Sponsorship Manager: James Clowes Creative Managers: Paul King / Claire King Creative Consultants: Twistedgifted www.twistedgifted.com Production Co-ordinator: Megan Collingwood

Printed using materials from sustainable sources www.Cambodia.DoingBusinessGuide.co.uk

‘Doing Business in Cambodia Guide’ published in the UK by International Market Advisor Ltd. © 2018 International Market Advisor Ltd (unless otherwise stated). All rights reserved. Contains public sector information licensed under the Open Government Licence v3.0.

23 y t i C h n e P m o n h P l a r t n e C

CAMBODIA

In 2016, Cambodian incomes moved into the World Bank’s Middle Income bracket, passing US $1,045 GNI per capita. Income levels are rising across all socio-economic classes. With this growth in earnings comes a growth in disposable incomes. 2 5 WHY CAMBODIA? A I D O B

M Doing Business in Cambodia A C

Why Cambodia?

Summary

Area: Annual inflation rate: 2 176,520 km 3.0%

Population: General government gross debt: 15.8 million 36.7% of GDP

Urban population: Fiscal balance: 20.9% -2.8% of GDP

Population growth rate: Current account balance: 1.5% change -8.8% of GDP / US $-1.8 billion

Capital city: Exports of goods to UK: Phnom Penh £876.0 million

Languages: Imports of goods from UK: Khmer, French, English (English is the £19 million language of business)

Currency: [Source – mostly FCO Economics Unit] Cambodian Riel (KHR), although the US Dollar ($) is the main currency

Nominal GDP: US $20.2 billion

Real annual GDP growth: 7.0%

GDP per capita: US $1,277.7

Visit the Website and download the free Mobile App Geography

Cambodia is located in the centre of Significant opportunities are available Southeast Asia, sharing borders with for businesses in a number of different Thailand, Laos and Vietnam. It has a total sectors. UK companies are finding territory of 181,035 km² of which 176,515 opportunities in education and vocational km² is land area. A large proportion of training, construction, manufacturing, retail, the country’s land is either forested or automotive, agribusiness, tourism and the dedicated to agricultural production. financial/professional services.

Cambodia is also one of the least However, doing business in Cambodia populated countries in ASEAN with around takes patience and perseverance. 88 people per square kilometre, up from 75.5 in 2005. Most of the population lives Companies should be prepared to invest in and around the lowland corridor that time and resources in regular visits over a stretches from the Thai border in the period of months, sometimes years, before northwest to the Vietnamese border in seeing returns. the southeast. Contact a Department for International Cambodia has a geographical advantage Trade (DIT) export adviser at: in terms of position and access to regional https://www.contactus.trade.gov.uk/enquiry markets. The Mekong and Tonle Sap rivers /topic for a free consultation if you are run through the country and play a vital interested in exporting to Cambodia. role in the nation’s economic success by providing transportation routes and Contact UK Export Finance (UKEF) about sustenance. trade finance and insurance cover for UK companies, see: https://www.gov.uk/ government/organisations/uk-export- General overview finance . You can also check the current UKEF cover position for Cambodia at: Cambodia is one of the fastest-growing https://www.gov.uk/guidance/country- economies in Southeast Asia and currently cover-policy-and-indicators#cambodia. th ranks 11 in the world in terms of high GDP growth over the last decade. With [Source – BritCham Cambodia/DIT/ a forecasted 7% economic growth per UKEF/gov.uk] year for the next five years and a rapidly growing consumer class that is earning triple the average income, it is an attractive market to invest and do business in.

www. Cambodia .Doing Business Guide .co.uk 27 A I D O B

M Doing Business in Cambodia A C

Government overview UN Special Rapporteur for Human Rights – Dr Rhona Smith of the UK. See the Political situation OHCHR pages at: http://www.ohchr.org/ The Cambodia People’s Party (CPP) is the EN/countries/AsiaRegion/Pages/ ruling power and has been for the last four KHIndex.aspx for more information on decades. The main opposition was the human rights issues in Cambodia. Cambodia National Rescue Party (CNRP). Incidents of politically-motivated violence [Source – FCO Overseas Business Risk/gov.uk] have fallen in recent years, but political disputes could trigger violent protests. Economic overview During 2016, legal action was taken against the leaders of the CNRP. Several Alongside further ASEAN integration, party members and activists were jailed an interconnected series of highways, th and on 7 July 2016 Dr Kem Ley, a railways, power and telecommunications prominent political commentator, was is being implemented across Cambodia. shot dead. This is happening in the Greater Mekong Subregion (GMS) countries of China, Political tensions remain high following Thailand, Myanmar, Laos, Cambodia, th the dissolution of the CNRP on 16 and Vietnam and it will greatly enhance November 2017. This followed the intra-regional trade. arrest of the CNRP leader Kem Sokha rd on 3 September 2017. Political disputes In 2004, Cambodia joined the World Trade could trigger violent protests. Organization which has led to improvements in the business environment. Practical A general election will take place in July information on trading with and conducting 2018. It is possible that political tensions business in Cambodia can be found on the will increase in the run-up to this election. official website of the Ministry of Commerce. Commune (local) elections took place in June 2017 and passed-by smoothly. Cambodia’s economic growth remained strong at 6.9% in 2016, after 7.0% in 2015. [Source – FCO Overseas Business Risk/gov.uk] Cambodia’s economic activity continues to expand at a robust pace. Construction Human rights and business remained one of the main drivers of The United Nations Office of the High growth. Garment exports eased slightly as Commissioner for Human Rights the country’s external competitiveness was (OHCHR) Cambodia Country Office is the eroded by US Dollar appreciation, rising oldest field presence of OHCHR. It has labour costs and increasing competition been through several transformations from other regional low-wage countries. and traces its origins back to the United Better weather conditions last year resulted Nations Transitional Authority in Cambodia in increased agricultural production, (UNTAC). There is also an independent although agricultural commodity prices remain depressed.

Visit the Website and download the free Mobile App Real growth is projected to remain strong, In 2016, Cambodian incomes moved into expanding at 6.9% in 2017 and 2018, the World Bank’s Middle Income bracket, partly underpinned by government passing US $1,045 GNI per capita. Income spending. Downside risks to this outlook levels are rising across all socio-economic include the fallout from further rises in classes. A small but significant group of US interest rates, a slower-than-expected highly-affluent families have emerged, of economic recovery in Europe, and particular interest to luxury goods sellers. uncertainties over global trade. Poverty reduction is expected to continue over In remote rural villages, subsistence the next few years, driven mainly by the farmers now have income for the first time garment, construction and service sectors, in their lives, and in the cities – where together with increases in remittances. much of the action of economic growth is visible – educated young adults’ income [Source – UKABC/FCO Overseas Business is growing, and they expect to have more Risk/gov.uk] highly-paid careers.

Industries importing into Cambodia With this growth in earnings comes a The major industries importing into growth in disposable incomes. Borders are Cambodia are: opening up, trade is increasing, and there are many more products to buy. Products • petroleum products – and brands – represent a connection to the wider world, and the promise of a • cigarettes successful and prosperous future.

• gold Against this backdrop, tastes, preferences and habits are forming, and changing • construction materials rapidly. In a unique inversion of the mature market process, it is the young population • machinery that is driving new product preferences – guiding habit formation, and influencing • motor vehicles the adoption of branded products by their parents. Young people are teaching their • pharmaceutical products parents about products “new to Cambodia”, and how to use them. They are leading the [Source – UKABC] way in the adoption of new technologies.

Cambodian consumers As these brand-preference habits are Modern Cambodia is among the fastest- forming, the opportunity to introduce growing economies in the world, averaging products typically favours first movers; just over 7% annual growth for more than product preference is more expensive to a decade. Its young population – half change, once established. under the age of 25 – is tech-savvy and worldly: avid users of Facebook and In the past, established multinationals YouTube, with increasing awareness of could wait for emerging nations to develop the world outside of Cambodia. This robust consumer societies, before entering awareness shapes their preferences for the market with their products. how they want to live – and they want to live like the world they see through their smartphones: individual, independent but family-orientated, self-directed, and with all the choices and accoutrements of a middle-income society.

www. Cambodia .Doing Business Guide .co.uk 29 F U s l c b g t S C “ A g a e c d m R • • C B [ a / u S r i A n i l o e o o n s e n e o

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In addition:

• Cambodia is ranked 161 st out of 180 countries in Transparency International's latest 2017 Corruption Perceptions Index (the UK ranks 8 th ): https://www.transparency.org/news/ feature/corruption_perceptions_index_ 2017.

th • Cambodia ranks 135 out of 190 global economies in the World Bank’s Ease of Doing Business report 2018 th (the UK ranked 7 ): http://www.doing business.org/data/exploreeconomies /cambodia.

• The World Economic Forum’s Global Competitiveness report 2017-18 ranks th Cambodia 94 out of 137, down four places since 2016-17 (the UK is th ranked 8 , down one place): http:// reports.weforum.org/global- competitiveness-index-2017-2018 /countryeconomy-profiles/# economy=KHM.

Contact a DIT export adviser at: https://www.contactus.trade.gov.uk/enquiry /topic for a free consultation if you are interested in exporting to Cambodia.

Contact UK Export Finance (UKEF) about trade finance and insurance cover for UK companies. You can also check the current UKEF cover position for Cambodia. See: https://www.gov.uk/guidance/country- cover-policy-and-indicators#cambodia.

[Source – DIT/UKEF/gov.uk]

www. Cambodia .Doing Business Guide .co.uk 31 Established in 1989, The Royal Group is the premier investment and development company in Cambodia.

he company is focused on bringing For almost two decades, The Royal Group of quality investment to Cambodia Companies has been at the heart of this eco - and providing investors with the nomic development attracting international platform to run successful and prof - in vestors and building market leaders in a cross T itable operations. The company has section of industries. a diverse portfolio of interests in a wide range of industries including telecoms, media, banking, The Royal Group is recognised as the country’s insurance, resorts, education, property, trading most dynamic and diversified business conglom - and agriculture. erate. It was established as a strategic invest - ment holding company and today maintains Cambodia’s booming economy, consistently interests in telecommunications, information one of the fastest growing globally, enjoys technology, finance, media and entertainment, a sta ble political situation, together with the power, property development, hospitality, trans - most welcoming and liberal, business, invest - portation and trading, among others. ment and trade environment in ASEAN. Cambodia has a young population and an An increasing number of world-class interna - emerging middle class providing a manpower tional investors are moving into Cambodia’s and consumer pool that can revitalise the fast-expanding market, notably in banking, busi ness environment for the long term. The in surance, consumer and retail marketing, con - Royal Group offers a steady stream of employ - struction, energy, hotels and tourism, mining, ce - ment and career enhancement possibilities ment production, agro-industry, export and em powering people with broader lifestyle domestic oriented manufacturing, as well as choices and higher standards of living. In turn, support sectors including industrial estates, ports, businesses will enjoy the advantage of well- telecommunications and transport services. ed ucated and highly trainable workers who are also proactive and responsible consumers. www.royalgroup.com.kh

The Royal Group is the strategic investment Tourism growth is impressive and provides the gateway to a revitalized Cambodia. Having a biggest contribution to growth in the services history of successful, market leading partnerships sector. It benefits hotels, restaurants, and casinos with investors in a diverse range of industries, The directly while extending gains to transportation, Royal Group presents an overwhelming invest - communication, retail trade, and finance. With ment potential in one of the first truly free-market the marvelous Angkor complex alone drawing economies in the Mekong Region of Asia. tourists at impressive annual growth rates, tourism is poised to replace agriculture as the Investing in Cambodia backbone of the national economy. New affluence is pervading Cambodia, from the boom in infrastructure development to the As a least developed country, Cambodia enjoys thriving telecommunications industry. The econ - lucrative preferential access to the markets of omy has been resurging, with a GDP that has in - Europe and North America, as well as access to creased impressively for two decades. Among free trade amongst member nations of the 650 top growth indicators is the emergence of a million-strong ASEAN. middle class and a consumer market that is pre - dominantly young. With low wages, a young and competitive pop - ulation, liberal government policies, low tax Cambodia is populated with more than 16 regime and favourable access to wider mil lion people, half of whom are younger than markets, Cambodia represents an extremely 25 with a median age of 25 years. Adult literacy at tractive investment destination. has hovered around 77% since 2000 while the urban population has grown at a rate of over 3% The Royal Group offers investors the platform to annually since 1990. realise opportunities in a nation that counts among the most open economies in the devel - Urbanisation, growing literacy rates, and oping world. Nurturing economic freedom and the re turn of many Cambodians from overseas corporate responsibility, The Royal Group is a are reshaping the landscape of Cambodia. The central part of Cambodia’s continuing develop - country has a young market and emerging ment. mid dle class with an appetite for more conven - ience, better products and services, and boundless growth opportunities.

Royal Group Of Companies Ltd Tel: +85512900977 246 Monivong Boulevard Email: [email protected] Phnom Penh Cambodia Web: www.royalgroup.com.kh CAMBODIA

Taking part in overseas exhibitions is an effective way for you to test markets, attract customers, appoint agents or distributors and make sales. e l l i v k u o n a h i S f o y t i C w w w . C a m b o d i a . D o i n g B u s i n e s s G u i d e . c o . u k 3 5 HELP AVAILABLE FOR YOU Enter the Open to Export Action Plan Competition for the chance to win £3000 cash and further support towards your plans for international growth . Complete your plan using our online planning tool.

Who are Open to Export?

We are the free online information A comprehensive webinar Quarterly competitions for the service from The Institute of Export programme covering all aspects chance to win £3000 cash and & International Trade dedicated of international trade further support to helping SMEs through our: The online Export Action Plan Step-by-step guides covering tool helping businesses create a Plan to win - start your Export the whole export journey from roadmap to successful new markets Action Plan today ‘Selecting a market’ to ‘Delivery and documentation’

Overview Whether you are a UK company brand new to exporting, or newly-considering The UK Department for International Trade ASEAN as an export destination, they can (DIT) provides tailored support packages provide practical advice and guidance on for companies who are: how to do business in ASEAN markets such as Cambodia. See: http://www.ukabc. • first time exporters (FTEs) org.uk/ for further information.

• small- and medium-sized enterprises The World Bank has a guide: “Doing (SMEs) Business 2018, Reforming to Create Jobs, Economy Profile 2018 Cambodia” • medium-sized businesses (MSBs) available from: http://www.doingbusiness. org/~/media/wbg/doingbusiness/ See: https://www.gov.uk/government/ documents/profiles/country/khm.pdf. organisations/department-for-international- trade/about-our-services for further The following details are a selection of information. support services for you:

In addition, the British Chamber of Commerce, Cambodia (BritCham Support from the Department for Cambodia) promotes trade and investment International Trade (DIT) opportunities and co-operation between the UK and Cambodia. See: http:// Business opportunities britchamcambodia.org/ for further If you are a UK-registered company you information. can benefit from a unique programme ‘Exporting is GREAT’, presenting real-time Also the UK-ASEAN Business Council export opportunities that you can apply for (UKABC) works closely with the UK online. and ASEAN Governments, key partner organisations including the British ‘Exporting is GREAT’ is part of the UK Chambers of Commerce in ASEAN, Government’s GREAT campaign, and influential corporates, experienced SMEs, presents live export opportunities to UK market experts, and professional services businesses across a range of media providers to create an extensive outlets and digital channels. Hundreds of UK-ASEAN business network that allows these export opportunities, with a potential them to provide unique market insights, total value of more than £300 million, are and links UK innovation and expertise with hosted on: https://www.great.gov.uk/. ASEAN’s vast commercial developments.

www. Cambodia .Doing Business Guide .co.uk 37 b t Y i o e • • D E • • • • • U S ‘ a o y c t P c n E h h o o o u v v d n o - e r s I i e r x t E T o e e u n m s v l u o e l i i p

a l n g ’ i r r i

s l x

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Find a Buyer service The DIT Events Portal is your central hub This is the place to let international buyers for business and networking opportunities. know all about your business – highlight Search for future events and missions, the vital facts about your company to give register online and network with fellow buyers confidence to get in touch; show delegates. See: https://www.events.trade. off your company's experience and gov.uk/. outstanding projects to give potential buyers more insight; get emails from DIT webinars international buyers straight to your sales The DIT webinar service runs hundreds or business development teams; see of free hour-long internet events covering relevant government-supported export topics, sectors and countries around the development events where overseas world, helping you shape your export plan. buyers will be attending. These events allow you to interact with the Events and missions experts in specific sectors and countries Taking part in overseas exhibitions is and allow you to ask questions to enhance an effective way for you to test markets, your knowledge. attract customers, appoint agents or distributors and make sales. DIT's To see upcoming DIT webinars, please Tradeshow Access Programme (TAP) visit: https://www.events.trade.gov.uk/ and provides grant support for eligible SMEs search for webinars. to attend trade shows overseas.

Participation is usually as part of a group Other DIT services – a great advantage for inexperienced DIT assists new and experienced businesses – and is usually led by one exporters with information, help and advice of DIT's Accredited Trade Associations on entering overseas markets such as (ATOs). ATOs work with DIT to raise the Cambodia. These services include: profile of UK groups and sectors at key exhibitions. • an Export Health Check to assess your company’s readiness for exporting The DIT calendar of events has some and help develop a plan of action 400 core events and missions, and 1,000 opportunities across the Trade Access • training in the requirements for trading Programme and the English national overseas regions. • access to an experienced local DIT Events Portal International Trade Adviser The DIT Events Portal provides a single calendar view of all DIT events and • help to grow your business through missions, and has been developed to online exports provide you with more-detailed information on each event in order to help you decide • specialist help with tackling cultural on the most appropriate event to attend. issues when communicating with The calendar can be filtered and searched Cambodian customers and partners by sector and/or market.

There are also detailed events websites which include more information about each event, and also allow you to register for an event.

www. Cambodia .Doing Business Guide .co.uk 39 • • • • • • • • • g / o T f o A g o o o r f d o r

t v s - v f h v i . i e n i p a i a C s t t r a e a a o s m i o a s C g o v C u n e e s n n o o e e t e u e e r t c c p n d l x d o p k d e r s a a a e

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Doing Business in Cambodia

and compliance issues, insurance • Inclusion in surveys to research the issues, payment terms, transport and attitudes and changes to world trade. logistics. Members get free access to our experts via a Technical Helpline. For more information on how the IOE&IT See: https://www.export.org.uk/page/ can help you, or on becoming a member, Export_Helpline. contact the IOE&IT at: https://www.export. org.uk/page/about. • A voice for your ideas and concerns. We represent your point of view and Open to Export feed back to government, HMRC and Open to Export is the IOE&IT’s free, online other influencing bodies on issues that advice service for UK companies looking impact you, plus participate in Institute to grow internationally. It offers free responses to central government with information and support on anything to regard to proposed legislative do with exporting and hosts online changes. discussions via its forum, webinars and social media, where businesses can ask • A complete range of international trade any export question, and learn from each qualifications – for those that have no other. experience, up to those who wish to qualify themselves to take a business Open to Export can be accessed at: degree. The Institute's qualifications http://opentoexport.com/. are widely recognised as providing both employers and employees with [Source – Institute of Export & International the necessary international business Trade] practice linked to satisfying career planning and development. See: https://www.export.org.uk/page/ Support from the BritCham Cambodia qualifications. The British Chamber of Commerce, • A range of short courses giving you Cambodia strives to be the leading forum the skills and expertise you need to for business people with an interest in gain a competitive advantage in the Cambodia and the UK. They have over challenging and complex world of 80 members and growing. Their forum export, import and international trade. aims to facilitate co-operation between See: https://www.export.org.uk/ members offering greater engagement page/TrainingCourses . opportunities.

• An extensive events programme to help you share information and connect at every level in the international trade community, whether it is sector-specific or regional. See: https://www.export.org.uk/events/ event_list.asp.

www. Cambodia .Doing Business Guide .co.uk 41 m i a c m o b a b a e b S B b C i d T o ( a s r r d o g T U c m a E a d n A h n n U e a o i o c n u n r t n u o r y b e f r n n o e e h h u r x S z o K s v t

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Your passport should be valid for a minimum period of six months from the date of entry into Cambodia. Entry is normally refused if you have a damaged passport or pages missing. w w w . C a m b o d i a . D o i n g B u s i n e s s G u i d e . c o . u k 4 7 GETTING HERE AND ADVICE ABOUT YOUR STAY

Getting here and advice about your stay

Entry requirements for Cambodia days will be required to leave Cambodia in addition to paying the fine. Visas Tourist visas are available on arrival at the If you lose your passport with your Phnom Penh or Siem Reap international Cambodia visa (and corresponding entry airports, for US $30. If you wish to get a stamp) you will need to get an exit visa visa on arrival you should arrive with a from the Cambodian authorities once you passport photograph. You can also get have received an Emergency Travel an e-Visa online before you travel, at: Document from the British Embassy. An https://www.evisa.gov.kh/. exit visa will cost US $30 and must be obtained from the Cambodian Immigration Visa fees, conditions and photograph Department in Phnom Penh, 332, Russian requirements are subject to change. Boulevard, Phnom Penh, Cambodia. The Check the Royal Cambodian Embassy at: exit visa will take up to three working days http://www.cambodianembassy.org.uk/ , to be processed by the Cambodian or the Ministry of Foreign Affairs & authorities. International Co-operation website at: https://www.evisa.gov.kh/ for the latest Regional travel information on fees, conditions and Recent changes to visa requirements for photograph requirements and on how Thailand may affect travellers wishing to to apply for an e-Visa. make regular crossings at the land border between Cambodia and Thailand. See Tourist visas issued by a Royal Cambodian the FCO’s Thailand Travel Advice at: Embassy abroad may appear to have a https://www.gov.uk/foreign-travel-advice/ longer validity than one month. The validity thailand for further information. of the visa refers to time you have to enter Cambodia. The visa is valid for Information on land border crossings from 30 days from the actual date of entry Laos and Vietnam is available at the into Cambodia. Make sure your passport Ministry of Foreign Affairs & International is stamped on arrival, and keep the Co-operation website: https://www.evisa. departure form. If you lose your departure gov.kh/. form you will need to contact immigration officials before you leave the country to Passport validity make alternative arrangements. Your passport should be valid for a minimum period of six months from the You can be fined, detained and deported date of entry into Cambodia. Entry is if you overstay your visa. There is a fine of normally refused if you have a damaged US $10 per day for overstaying the validity passport or pages missing. term of your visa. There is no limit to this fine. Those who overstay more than 30

www. Cambodia .Doing Business Guide .co.uk 49 L p e v g s y I a a P a U C Y T h T W Y b t p v C u t y U c w H c P d P y C t m h r h i u o o a e e h o r o a e m

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Local laws and customs wear skirts or shorts above the knee or tops that reveal bare shoulders. If you do If you are arrested and convicted of a not follow the dress code you may be crime in Cambodia you can expect a long refused admission to the sites. See: prison sentence. Pre-trial detention can http://apsaraauthority.gov.kh/?page= also last many months. detail&ctype=article&id=833&lg=en for more information. The conditions in Cambodian prisons are extremely poor and overcrowded. Medical Marriage facilities in prisons are also extremely There are new procedures for foreign and poor. The UK has no prisoner transfer Cambodian citizens who wish to marry in agreement with Cambodia so if you are Cambodia. For more information, contact found guilty you can expect to serve your the British Embassy Phnom Penh at: full prison term in Cambodia, have your https://www.gov.uk/world/cambodia. visa revoked and be deported when released. Adopting Cambodian children The Department for Education (DfE) has Sexual abuse against children is a serious suspended all adoptions of Cambodian crime. The UK and Cambodian authorities children by UK residents. A new are committed to combating travelling child Inter-Country Adoption Law came into st sex offenders. Those who commit sex effect in Cambodia on 1 January 2013. offences against children abroad can also The DfE will continue to monitor the be prosecuted in the UK. adoption processes in Cambodia and review the suspension accordingly. Do not become involved with drugs of any kind. Penalties for possession, distribution Commercial surrogacy or manufacture of drugs, including Class Commercial surrogacy is banned in C, are severe. Drugs have also caused a Cambodia and the commissioning of number of deaths of overseas visitors to commercial surrogacy is subject to Cambodia. These are suspected to be a penalties including imprisonment and result of purity issues, or adulteration by fines. The Foreign & Commonwealth unknown substances. Office and Home Office have produced guidance for anyone considering Never take photographs in or near airports surrogacy overseas. See: https://www. or military bases. Ask permission before gov.uk/government/publications/surrogacy- taking pictures of people, especially monks overseas. and other religious figures. [Source – FCO Travel Advice/gov.uk] The Cambodian authorities have issued an official code of conduct for visitors to Angkor Wat and other religious sites, including a dress code. You should not

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. . foreigners. Be vigilant, particularly in and The local equivalent to the UK ‘999’ around late night bars and do not leave emergency lines are: 117 for police, 118 for drinks unattended. fire, and 119 for ambulance. If you need to report a crime in Phnom Penh, go to the Parties, including organised dance parties Central Security Office at Number 13, on islands off the coast of Sihanoukville as Street 158, near Wat Koh. In Siem Reap, well as in other locations, may place you the Tourist Police office is next to the at risk of sexual assault, robbery, injury, ticketing booth for the Angkor temple ruins. arrest, and lost belongings, including travel In Sihanoukville, Battambang and other documents. These islands are often towns in Cambodia, please seek advice isolated and access to medical or from local police on which police station emergency assistance is likely to be you should report to. limited or non-existent. You should take appropriate precautions for your personal Adventurous activities and swimming safety. If you are considering jungle trekking, use a reputable tour guide. There is no licensing Local law enforcement responses to system for tour guides, so seek advice crimes, even violent crimes, are often from other travellers, your hotel and look at limited and may fall far below the standard online reviews before hiring a guide. expected in the UK. Foreigners attempting to report crimes have reported finding Take care when swimming, diving, police stations closed, emergency kayaking or white water rafting in rivers or telephone numbers unanswered, or close to waterfalls, particularly in the rainy police unwilling to investigate crimes. season from May to October. Currents can Police will often not speak any English. be extremely strong and there have been fatalities as a result of this. Jellyfish can There have been reports of police charging be found close to the shore, particularly fees for some services, including issuing during the rainy season. Their sting can police reports. Issuing a police report for be fatal. If in doubt take local advice from crimes should not carry a fee. If you hotel management and dive centres. suspect an inappropriate fee is being demanded from you, report the matter by If you rent jet skis or watersports email to the British Embassy, including equipment, make sure adequate safety details of the police station. precautions are in place. Rent only from reputable operators, thoroughly check for Cambodians are friendly, but you should damage before use and insist on training. be wary if a Cambodian or other foreign The standards maintained by diving national befriends you quickly and invites schools and rescue services are not you to their home or hotel on the pretext of always as high as in the UK. Check a meeting their family. dive operator’s credentials carefully before using them and make sure you are Penalties for drug offences in Cambodia covered by your insurance. If you have are severe and can include long jail not had any previous diving experience, sentences for possession of even small ask your dive operator to explain what quantities of recreational drugs. Drugs cover they offer before signing up for a have also caused a number of deaths of course. Make sure safety equipment is overseas visitors to Cambodia. These are available on the boat, particularly oxygen. suspected to be a result of purity issues, or adulteration by unknown substances.

www. Cambodia .Doing Business Guide .co.uk 53 a Y m T B 2 F e b a s a i r n t p L [ C L A T Y w W m l a i M c n f i c d n a s n S e a u m o o e t 0 x u n n e l n o o o o h o o a r l l h a c a n c o t r m o o i l t a h i p n v n r e a 1 s d d a d t

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o d i a Lakes, caves and waterfalls are Travelling as a passenger by motorcycle particularly prone to dangerous flash taxi (‘motodop’) is dangerous. Vehicles are flooding during the rainy season. poorly maintained and driving standards are low. There is also a risk of bag Thailand border snatching, particularly in Phnom Penh The line of the international border near and Sihanoukville. the Preah Vihear Temple (Khaoi Pra Vi - harn in Thai) was disputed by Cambodia The police can impose an on-the-spot fine and Thailand. Since 2008, there were if you ride a motorcycle without a helmet. occasional clashes between Thai and Riding without a helmet may also invalidate Cambodian troops in the area, with fighting your insurance. The police have also been between Cambodian and Thai troops at known to stop tourists without Cambodian Ta Krabey in 2011. There have also been driving licences and advise them to return disputes over control of the Ta Moan and their motorcycles immediately. Sometimes Ta Krabey Temples, which lie close to the a fine is imposed. In Sihanoukville it is a Thailand-Cambodia border. In 2013, the requirement for police to issue a receipt International Court of Justice ruled that when issuing a fine for a traffic violation. Cambodia has sovereignty over the whole territory of the Preah Vihear Temple. Before you hire a vehicle, check your travel insurance policy to ensure that you Although relations between the two are covered (as either a driver or passenger countries concerning the border have for motorcycles) and check the small print improved, you should take extra care when of the rental agreement. Do not use your travelling in this area, and follow the passport as security for motorcycle or car instructions of the local authorities. rental. Owners have been known to hold on to passports against claimed damage Road travel to the motorcycle or scooter. Cambodia has one of the highest rates of road traffic accidents in the region. There Sea/river travel are high numbers of fatalities and serious Accidents have occurred due to over - injuries. In May 2017, a bus carrying loaded or poorly maintained boats. There tourists (including Britons) left the road and have also been reports of tourist boats overturned near Poipet, in the north west continuing to operate despite weather of the country. Many accidents are due to warnings, particularly between Si - poor vehicle and driver safety standards. hanoukville and the nearby islands. In Travel after dark significantly increases the 2016, two incidents (one off the coast at risk of accidents. Sihanoukville and the other on the river near Kampot) saw tourist vessels sink. You will need a Cambodian driving licence to drive a vehicle, including a motorcycle. If Boat travel on rivers becomes difficult in you have an International Driving Permit, the dry season (March-May). Water levels you can apply for a Cambodian licence for in rivers and lakes are high during the US $32. Some local travel agencies can rainy season. Check online and with other arrange this for a fee. Driving or riding a travellers for opinions on travel options. motorbike without a licence may invalidate your travel insurance in the event of an accident. Your vehicle may also be impounded.

www. Cambodia .Doing Business Guide .co.uk 55 P N p C o w f V H t o s a N t c T U F P t h v a i N b e p M c T e c b a c n o h h r e o e o o o u t p r e l u x r m e n a h i h i r u e o h e H s H t

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i i n u 1 s / r i . t y d n s i d l l 3 i t e t a i g d y a r . e a t 9 o l . If you need emergency medical assistance Travel insurance during your trip, dial 119 and ask for an Take out comprehensive travel and ambulance. You should contact your medical insurance before you travel. insurance/medical assistance company See the FCO Foreign Travel Insurance promptly if you are referred to a medical guidance at: https://www.gov.uk/guidance/ facility for treatment. foreign-travel-insurance.

The British Embassy Phnom Penh has Refunds and cancellations provided the following list of medical and If you wish to cancel or change a holiday dental services with English-speaking staff that you have booked, you should contact who might be able to assist you: https:// your travel company. The question of www.gov.uk/government/publications refunds and cancellations is a matter for /cambodia-list-of-medical-and-dental- you and your travel company. Travel services--2. companies make their own decisions about whether or not to offer customers [Source – FCO Travel Advice/gov.uk] a refund. Many of them use the FCO travel advice to help them reach these decisions, but the FCO does not instruct travel Travel advice for Cambodia companies on when they can or cannot offer a refund to their customers. Thousands of British nationals visit Cambodia every year. Most visits are For more information about your rights trouble free. However, if you are travelling if you wish to cancel a holiday, visit the to Cambodia for business, the Foreign & Citizen’s Advice Bureau website at: Commonwealth Office (FCO) website has https://www.citizensadvice.org.uk/consumer travel advice to help you prepare for your /holiday-cancellations-and-compensation/ visits overseas and to stay safe and cancelling-a-holiday/ . For help resolving secure while you are there, check the problems with a flight booking, visit the FCO travel advice page first, for up-to-the- website of the Civil Aviation Authority at: minute travel information, at: https://www.caa.co.uk/Passengers/ https://www.gov.uk/foreign-travel- Resolving-travel-problems/ . advice/cambodia. For questions about travel insurance, If you are abroad and you need contact your insurance provider and if you emergency help from the UK Government, are not happy with their response, you can contact the nearest British Embassy, complain to the Financial Ombudsman Consulate or High Commission. If you Service at: http://www.financialombudsman. need urgent help because something has org.uk/consumer/complaints.htm. happened to a friend or relative abroad, contact the Foreign & Commonwealth [Source – FCO Travel Advice/gov.uk] Office (FCO) in London on 020 7008 1500 (24 hours).

Foreign travel checklist Read the FCO’s foreign travel checklist at: https://www.gov.uk/guidance/foreign-travel- checklist to help you plan for your trip abroad and stay safe while you are there.

www. Cambodia .Doing Business Guide .co.uk 57 CAMBODIA

Cambodia’s construction sector is undergoing dynamic growth, evidenced by the construction of satellite cities, modern skyscrapers, residential blocks, condos, commercial buildings, modern shopping centres, office buildings, and international- standard hotels. 5 9 SECTOR-SPECIFIC OPPORTUNITIES

Sector-specific opportunities For further information on the agriculture sector, including rice production, rubber production, subsidiary and industrial crops, Research the fruit and vegetable market, livestock, dairy production, organic agricultural You should carry out as much market products and fisheries see the BDLINK research and planning as possible before Cambodia/BritCham Cambodia report: exporting to Cambodia, using both desk ‘Agriculture and Agro-Processing Sector research and visits to the market. You in Cambodia – Taking Stock: A detailed need to determine if there is a market for review of current challenges and your product or service and whether your investment opportunities in Cambodia pricing is competitive. DIT’s trade special - (May 2017)’ on the UKABC site at: ists can help you identify local representa - http://www.ukabc.org.uk/publication/taking- tives for your products in Cambodia. See: stock-detailed-review-agriculture-challenges https://www. gov.uk/overseas-customers- -opportunities-cambodia/ , or contact export-opportunities. DIT Cambodia at: [email protected]. DIT provides free international export sales leads from its worldwide network. Find [Source – BDLINK Cambodia/BritCham export opportunities in Cambodia at: Cambodia/UKABC] https://opportunities.export.great.gov.uk/.

Construction sector Agriculture sector Cambodia’s construction sector is The agriculture sector continues to undergoing dynamic growth, evidenced by contribute to Cambodia’s economic growth the construction of satellite cities, modern although not yet to its full potential. While skyscrapers, residential blocks, condos, it offers the majority employment in commercial buildings, modern shopping Cambodia, much of this labour can be centres, office buildings, and international- considered “informal” and unskilled in standard hotels. nature. Agriculture is a key focus in government and investment policies as This has happened in large part due to the Cambodia looks to diversify its economy confidence both local and international and generate more value-added jobs with investors have in the political and more industrial opportunities. economic stability in the Kingdom. The government considers the construction Agricultural production, by its very nature, sector to be one of the nation’s economic is heavily dependent on rainfall and pillars, and has allowed the Cambodia seasonal weather patterns, all impacted Constructors Association (CCA) to aid in today by climate change. Cambodia’s main the sector’s development to bring it in line crop is rice, which generates an estimated with its development goals and to boost 70% of total country production during the construction standards, especially during wet season. Irrigation systems play an the process of ASEAN economic important role in managing water supplies, integration. addressing weather changes, and diversifying agriculture production in These efforts will help Cambodia conform Cambodia. Despite the importance of to ASEAN’s overarching goal of “One irrigation, current irrigation systems in Community, One Destiny.” CCA is a Cambodia can be described as large non-profit association registered in full works of public infrastructure, covering an estimated 22% of area under paddy rice cultivation in 2015.

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M Doing Business in Cambodia A C

compliance with the laws of the Kingdom to over US $700 million in 2018. The of Cambodia. In order to carry out Education Strategic Plan 2014-18 covers government policy and cement the private reforms from primary to tertiary education sector’s role as the nation’s economic including curriculum development, teacher driver. training, STEM, quality improvement, and educational infrastructure. This addresses For more information on the construction the government’s immediate focus on sector in Cambodia, contact the CCA at: improving the quality of its education and http://www.cca.org.kh/ ; or contact DIT increasing access to education and Cambodia at: vocational training opportunities. [email protected] For further information on the education [Source – UKABC/CCA] sector in Cambodia, see the UKABC’s summary assessment at: http://www.ukabc.org.uk/wp-content/ Education sector uploads/2017/11/Cambodia-Education- Sector-Info.pdf ; or contact Romdoul May, Cambodia recently attained lower middle- Head of DIT Cambodia at: income status and its GDP growth is a [email protected] steady 7%. Cambodia’s population is 16 million with more than half its people [Source – UKABC] under the age of 25 years. Cambodia’s membership in the ASEAN Economic Case study Community is driving a step-change in Young children across Cambodia will soon the country’s education system. The be able to learn English with Pingu, thanks government recognises the urgent need to a new and exclusive Master Franchise for human resource development and a announced by the Linguaphone Group. future skilled workforce to support the country’s future economic growth. Pingu’s English is a three-level pre-school English language program for 3-8+ years. Economic diversification has important It is already transforming the way that implications for Cambodia’s education young children learn English in over twenty system and the labour market. A more countries worldwide, using the entertaining relevant and responsive education and and loveable character, Pingu™. Pingu’s training system is required to equip English is produced by the Linguaphone students with the knowledge and skills Group, a global language training provider needed to become productive members of with a presence in over 40 countries the workforce. The Ministry of Education, worldwide, and over 110 years of Youth and Sport (MoEYS) has overall experience in the language training sector. responsibility for formulating national Following an initial introduction by the education policies. British Chamber of Commerce in Cambodia, Sok Im Holding, a holding In 2017 the government allocated US $677 company with investments across a million (over 3% of GDP) of its budget to diverse range of key growth sectors, education, which is expected to increase including telecommunications, trading,

Visit the Website and download the free Mobile App and hospitality has been appointed the growth is visible – educated young adults’ exclusive Master Franchise partner for income is growing, and they expect to Pingu’s English across Cambodia. The have more highly-paid careers. Cambodian-based company has extensive experience of managing international With this growth in earnings comes a brands, as well as building substantial growth in disposable incomes. Borders are businesses from scratch. opening up, trade is increasing, and there are many more products to buy. Against Pingu’s English Cambodia will launch their this backdrop, tastes, preferences and first Pingu’s English School in central habits are forming and changing rapidly. Phnom Penh early in 2018. They will In a unique inversion of the mature market also offer Pingu’s English Unit Franchise process, it is the young population that is opportunities to investors across Cambodia. driving new product preferences – guiding Appointing a partner for Cambodia has habit formation, and influencing the been a key target for the Linguaphone adoption of branded products by their Group’s expansion plans across parents. Young people are teaching their Southeast Asia (SEA). Launching their parents about products “new to Cambodia”, pre-school brand in Cambodia early in and how to use them. They are leading the 2018 will further build on their existing way in the adoption of new technologies. strong presence in the ASEAN markets of The market for consumer goods is still Indonesia, Malaysia, Myanmar, Singapore, underdeveloped in Cambodia. Consumers and Thailand. need to be educated about the value and use of products. Marketing support is [Source – UKABC] critical to successfully growing sales and market share.

Retail sector It can be challenging to find qualified local management and a professional Modern Cambodia’s young population – workforce, so companies should be half under the age of 25 – is tech-savvy prepared to be hands-on, and plan to and worldly: avid users of Facebook and provide education and support for local YouTube, with increasing awareness of the teams. world outside of Cambodia. This awareness shapes their preferences for how they For more information on the retail sector, want to live – and they want to live like the including the packaged foods, beverages, world they see through their smartphones: personal care, home care goods, clothing individual, independent but family-orien - and accessories, luxury and consumer tated, self-directed, and with all the choices electronics markets see the BritCham and accoutrements of a middle-income Cambodia/DIT report: ‘An Insider’s Look at society. the Changing Cambodian Consumer: Executive Summary’ (April 2017) at: In 2016, Cambodian incomes moved into http://www.ukabc.org.uk/publication/insid - the World Bank’s Middle Income bracket, ers-look-changing-cambodian- passing US $1,045 GNI per capita. Income consumer-executive-summary/ ; or levels are now rising across all socio- contact DIT Cambodia at: commercial.ph - economic classes. A small but significant [email protected]. group of highly-affluent families have emerged, of particular interest to luxury [Source – BritCham Cambodia/DIT] goods sellers. In remote rural villages subsistence farmers now have income for the first time in their lives, and in the cities – where much of the action of economic

www. Cambodia .Doing Business Guide .co.uk 63 CAMBODIA

Talking to other people in your industry and regularly visiting Cambodia will give you access to the most current advice, and such experience can often lead to new insights and form the basis for further research. p a e R m e i S

, t a W r o k g n A f o e l p m e T e h T

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M Doing Business in Cambodia A C

Preparing to export appointing a local agent, online selling, licensing or franchising)?

Consultation and bespoke research • Do you need to be involved in Cambodia at all? Visit: https://www.great.gov.uk/ for guidance on how to research overseas • Do you see Cambodia as part of a markets as well as a range of other wider plan including e.g. other important issues for exporters. Southeast Asian markets now or in the future? Researching the Cambodian market Good local research is needed and Your company: you should consider regional plans and • Can you carry out a detailed SWOT market-entry requirements using both analysis of your company? desk research and market visits. • What are the unique selling points for You will need to determine whether: your product or service?

• there is a market for your product or • Do you know if there is a market for service your product or service in Cambodia?

• your pricing is competitive • Do you know if you can be competitive in Cambodia? • to adapt your business model • Are your competitors already in The questions listed below should help Cambodia? If so, what are they doing? you to focus your thoughts. Your answers to them will highlight areas for further • Do you have the time and resources research and also suggest a way forward to handle e.g. the demands of that is right for your company. You may communication, travel, product then want to use this as a basis for delivery and after-sales service? developing a formal Cambodia strategy, although this may not be necessary or Your knowledge: appropriate for all companies: • Do you know how to secure payment for your products or service? Your aims: • Do you wish to buy from Cambodia, • Do you know where in Cambodia you sell to Cambodia or both? should start?

• Do you wish to establish your own • Do you know how to locate and screen company presence in Cambodia potential partners, agents or (for example through a corporate or distributors? non-corporate entity, direct sales,

Visit the Website and download the free Mobile App • Have you carried out any Cambodia- • advice and support from trade experts specific customer segmentation, and do you know how to best reach Visit the DIT events portal at: https:// potential customers in-market? events.trade.gov.uk/ to find upcoming events and missions. It is unlikely that you will have the answers to all these questions at the outset and Find out more about marketing your goods these ‘knowledge gaps’ could form the and services for Cambodia at: basis for further research and investigation. https://www.great.gov.uk/. Some of these questions will require quantitative research in your sector, while Contact the DIT team in Cambodia at: others involve more contextual and cultural https://www.gov.uk/world/organisations/ considerations. department-for-international-trade- cambodia#contact-us for events and Talking to other people in your industry and company launches at British Embassy regularly visiting Cambodia will give you locations. access to the most current advice, and such experience can often lead to new insights and form the basis for further Start-up considerations research. Visit: www.great.gov.uk for guidance on There is also some useful guidance on how to research overseas markets as well developing a marketing strategy, customer as a range of other important issues for segmentation, competitor and SWOT exporters. analysis etc. on the https://www.great. gov.uk/ site – and the IOE&IT and British Consult a local lawyer to avoid costly Chamber can help too. mistakes and ensure you start out in the way that is best suited to your sector of There may be trade shows held in activity. The following list of lawyers has Cambodia each year, which could be been prepared by the British Embassy useful to test product viability in the Phnom Penh for the convenience of British market. The Department for International Nationals who may require legal advice Trade (DIT) Tradeshow Access and assistance in Cambodia: https://www. Programme at: https://www.gov.uk/ gov.uk/government/publications/cambodia guidance/tradeshow-access-programme -list-of-lawyers--2. provides funding in the form of grants for eligible businesses to attend overseas Getting started in the Cambodian market trade shows. There are various ways to operate a business in Cambodia, but working with The funding helps your business gain: a local partner, such as an agent or distributor, is the most effective way to • market knowledge reach Cambodian consumers.

• experience in attending and getting the most from overseas trade shows www. Cambodia .Doing Business Guide .co.uk 67 A I D O B

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Appointing an agent, distributor or 1. Conduct an initial check for importer uniqueness of the company name and A foreign company will usually appoint one obtain company name approval at the or more agents or distributors. They can Business Registration Department, keep track of market regulations, which Ministry of Commerce: can change at short notice. http://www.businessregistration.moc. gov.kh. You should spend time taking local advice and assessing a range of potential agents 2. Incorporate the company with the before making a choice. Beware of agents Business Registration Department, promoting similar or identical products. The Ministry of Commerce: DIT team at the British Embassy Phnom http://www.businessregistration.moc. Penh can help you identify and meet gov.kh. potential agents and distributors. See: https://www.gov.uk/world/organisations/ 3. Make a company seal at Sealmaker, department-for-international-trade- Ministry of Commerce: cambodia#contact-us. http://www.businessregistration.moc. gov.kh/. You should conduct due diligence checks once you have chosen your method of 4. Open a bank account, deposit the entry into the market. However, if you want legally-required initial capital and to establish a business relationship that obtain deposit evidence. goes beyond exporting, you will need to carry out further research. 5. Have registration documents stamped and approved, register for TIN, Patent Taxation and legal obligations differ Tax and VAT at General Tax depending on the business structure you Department, Cambodian Ministry choose. You should therefore consult legal of Economy and Finance, General professionals to avoid costly mistakes and Department of Taxation: ensure you start out in the way that is best http://tax.gov.kh/en/. suited to your sector of activity. 6. Notify the Cambodian Ministry of Labor of the start of operations and Setting up a business in Cambodia hiring of employees: https://www.mlvt. gov.kh/index.php?lang=en. The following is a summary of the procedure for starting a business in 7. Submit company original statutes and Cambodia, outlined in the World Bank capital deposit evidence at the Group’s Flagship Report: ‘Doing Business Business Registry, Business 2018 – Reforming to create jobs’. Registration Department, Ministry of The full report can be accessed via Commerce: UK-ASEAN at: http://www.doingbusiness. http://www.businessregistration.moc. org/~/media/wbg/doingbusiness/ gov.kh. documents/profiles/country/khm.pdf.

Visit the Website and download the free Mobile App 8. Receive inspection from Labour Cambodia’s Commercial Enterprise Law Inspector at the Ministry of Labor and has a provision that sets forth regulations Vocational Training: https://www.mlvt. covering franchises. See: http://www.wipo. gov.kh/index.php?lang=en. int/edocs/lexdocs/laws/en/kh/kh011en.pdf.

9. Register at the Cambodia National Visit the international section of the British Social Security Fund (NSSF): http:// Franchise Association at: www.nssf.gov.kh/default/language /en/. http://www.thebfa.org/international for more information on franchising. [Source – World Bank/UKABC] [Source – DIT/ gov.uk] Direct exports and sales in Cambodia Direct exports means you supply your products direct to the customer. You Getting finance to fulfil an export handle all the logistics of marketing, contract to Cambodia selling, sending overseas and getting paid. th Globally, Cambodia ranks 20 out of 190 You may wish to use local representation. economies in the World Bank’s “Doing Options include using an agent, distributor Business – Ease of Getting Credit” report or wholesaler. 2018. See: http://www.doingbusiness.org/ rankings. The DIT’s trade specialists at: https://www.gov.uk/overseas-customers- To make it easier to fulfil an export contract export-opportunities can help you identify and grow your business, schemes may be local representatives for your products in available to UK companies selling products Cambodia. and services to Cambodia. Contact your bank or specialist financial organisation for Online selling to Cambodia assistance. Find out about DIT’s E-Exporting programme at: https://www.gov.uk/ UK Export Finance (UKEF) has significant guidance/e-exporting , which can help risk capacity to support exports to you export your products to Cambodia. Cambodia. See: https://www.gov.uk/ guidance/country-cover-policy-and- Check out online marketplaces in indicators#cambodia . You can contact one Cambodia at: https://selling-online- of UKEF’s export finance advisers at: overseas.export.great.gov.uk/ , where DIT https://www.gov.uk/government/publications has negotiated listings at better-than- /find-an-export-finance-manager for free commercial rates. and impartial advice on your finance options. Licensing or franchising in Cambodia There are attractive franchise opportunities in Cambodia, particularly given the increased disposable income of the young generation of Cambodian consumers.

www. Cambodia .Doing Business Guide .co.uk 69 m o h T r o k g n A

, a r u s A e n o t S

CAMBODIA

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u s a t g o p o r o u i o i a i i t e t C a d t i a a - d n

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n 8 v

a o g k g e k h

v i e v k p e e

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c n n u r c c s o e m - . a

a b i n m l o s a e f 2 r e e t

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0 - r t h

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h n r t i r a m k t

n s a p o a u a f a i i a / s % n e 0 e t m i o l i d n a i e s a d r c h v s i n p u c u r t m 2

l v b s b

t u g 0 e s g / i u i

c , m r h a t

t t i y / t E i s o 2 r e u f a b 0

s i n

i c

l n u e

g u 6 y n o t a a m e l m e o

i w i C : m n u 0 n i

i y n s

l e a -

g / s a s l t 2 t f l p n c a n n c % o a C / r a o y a . a

i o a p . n e e

r o g 6 t d t t

r s s u b c t

s r a t - m s b n u c h h m e r o s _ r a N o d C r

i 2 o . u o a e r l i

w o C k h n f h l d h r e

e n

G r d % b r m r

e 0 i h v l l t o / i w e e n s S l e e t d t d a

n - t w e

g o u e .

a o f

f m a “ t s

i t k s m 2 l n a b

o o i

i i d a

e o - o L

c s f m . o t r s F o a m t h

t e

a h 0 t t i r n m o l f :

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6 e d t y a s n . - i r i , y d w n a s i y 8 / t t a - Labelling • usage instruction Cambodia requires all packaged food products to provide expiration dates and • licence number if required to have bar codes printed on packages. [Source – BritCham Cambodia/EuroCham Though labels are not required for all Cambodia/DIT] products, if a product requires a label, the label must be approved by the appropriate Protecting your intellectual property Ministry before importing. (IP) Trademarks, designs, patents and Information on labelling requirements is copyright are the principal forms of available at the website of the Ministry of intellectual property protection available Commerce, Department of Intellectual under common law. They are all governed Property: h ttp://cambodiaip.gov.kh. by legislation. The common law also provides protection against a person The specific law, enacted in December passing off goods or services as those 2000, is called the “Prakas on Cambodian of another, as well as protection for Standard CS 001-2000 Labelling of confidential information or trade secrets. Food Product”, and is available at: cambodiaip.gov. kh/DocResources/ Cambodia is a member of the World Trade fd2f5db5-5b83-4886- b471- Organization (WTO) and is thus a signatory 40c33d9ed20d_c786a043-b88d-4f64- to the Agreement on Trade-Related Aspects 9429-60a330efdc5f-en.pdf. of Intellectual Property Rights (TRIPS), which sets international standards for Labelling requirements include but may not various aspects of IP – see: be limited to: https://www.wto.org/english/thewto_e/ countries_e/cambodia_e.htm. It is also • name of product a signatory to a number of international intellectual property (IP) treaties • name and address of party administered by the World Intellectual responsible for the product (producer, Property Organization (WIPO). packager or traders) Businesses are encouraged to learn more • source of the product about IP issues relevant to their specific industry sector and to consider defensive • quantity, weight, volume measures early in their plans to enter the Cambodian market. • lot numbers and date of manufacturing

• date of expiry

• ingredients

www. Cambodia .Doing Business Guide .co.uk 73 U C t s l d B o e t s c i T S a T r E C [ c • f h t S e n S o h o o e p e o h e p f m a h h u t x o s a a a

f o

e c

g a p e a r r i e U f e s e a e e s u m m c u u r r i e

o i t s a c r

n o n p r e i

e f t r i T g U a p r a K s a n c n n p U a e u h c t i b b e r

n t a s f s o n r b a

h h n m t e e

s g e K u t i n

i CAMBODIA l e o o o o g K i p c a r n c

e v d r b e c - i

r s

i ( t r t a

n v d d p i o – o I n

o a o l a n

i s

l e A p s G

i e

P s i c y t I p e s i

i i I e n a p m f r n n

t i h n t m r D o a a . l p e n i M n o i i

e t e a o .

n p

r d d n a o d d a e t

k A m s

r s I t p e t r A

e r p t v c i T m a e u . o

t S n y - i t m o

a s e i

S E e n a

n t C e e l a n a e a / s t l - S s v

p l

a h b )

l i e e n C g n o p g g r a P n x o i n e g n r . a r t i a a a c e @ o n d

t r n e c t

i f o a a

t g f

g o s i E e y m

p f r h . c e i u

b y a m i t t

v w i o m r t t n t l u

/ u c g s a f o é i . C i u o : h t t e l o s o o s b c c u n

r o e e

a e t u e i a a u h o I i

e f e i r h i k

p o o e n

s P

n f c p r . n l i n g n

o l d r t s f ] i c

s s . k e .

V d n a

b c a t

P a t

e g a p P t n u v p t t

I -

i r e i t t r a n i o h f e P s a t s a r s n r r s i a i

p s s i r r i o c s a a e s o p o

s r e n a e h g o i

i t i : p b .

e s i f

n e t i m l / s u p r g

g g r a n e a e p a t o l

/ A o

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o m

d w e e r t

y o n

r n e o s r n t b A r

t a h t t o S i

e s r

f e e t v d h i n t c w r n a a

i o i o o t m e f e S n ( t

. n E s y c a n y

l r y o r u A d u w n t c l r

E k e

o n m c A o

b k t i O i p n h s S U p O r . a e l a n h l o w d A

t g N o t e i / r d a e c r s w n P t a

n g f e e i K u

o f o o . N a t f v n

o r a f

d e i i g

a i b r E a i i b v i P g

n c a v r g n t y c t s n d a

c e a

p h i . t s e M e e

C n o r m a d p e d

u : s v g n t l p a t p i t

i l t u t

o i i t s i k ) w e n e e a d

a n o e d – o m c l e , t r i p

/ d g

m c c n

o n e g r n e

r s e a I t e m e e t a a

s h

t P r h e u t a

b t f

: n o n

h r a e e n

a n e i e i t f d e r

n l s d r i e e - c i

r d o w n l o a i c C H o c a S c o o C d a C I N h T • • a I T h I T g u r a q i D d n s m m m e h o a a a f g f f e g t n t o n r u h e

a o a a o e

t t l e m t C a u m x x g e p S t p p p r p r d o l a p e e m w m m t v i h h e e

k e n n a e o a s : o o a

d l c

a o o : e S C a e o a i b / e A t e e e e e

b b b : g t / t s u o s a r r r s m u h l d x n y t i r / r o p w

u i t t m t m o v n l S h o o o / A e e ,

i m d x t f o y e m c

t t -

w e

d e e s d

p r f t h t b w w a d d d v d e u E .

s i s d r e e o n a p e s

i s t c t u r u e m w s e o a t a i i i Y

s n o h i , i w n n A r i : u a a a e ,

e i a a f n

l n

t n / a d a l

. r a l o m a w t m i t t e o /

e w h

. b e t N

n n e e o h e

a s i i i l c M t i t u t a s s a - b n

r . x e e s a

e i d

s s m e h d u t

t s a g f e v E

a a

m e F t a e o s r f x

s o A c a

e i

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m o e m o i a e s n

t b c o

t o x m r r

m h o E c a t b a e w o v : s r - e r e h r

d o

y r f b

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n i u p

r s p n r e

e u

a n o l C a o u n a a s

t a e e e . g

r t o t

r i p e k l h n o r o n i s d o e m t i T l g t e l a e e y m m

c d l r o e / l n e

m A r s c t o o i p r e r i w v t

m v g N n e a h g

n m p

n t a

i p e b w

c i e p x d e h s t C u i . s i e e d o / g o a a c h d b n t r e

o .

a t s u r r p A s

l e t

d o r a

a o

r t t a e e o a e w v r a n t , f l n C i t

i t d

u o

n r o n u i f e t e

d g e l i s o o a e

i o A r o U i n

o n / b t n d n e c n s d s i e e

f u f o n h n s m a r t r

r m

l e s

K t a x c t

e y y s g A l e o t e r

d s

m . g t

h w a 0 p , i o g l

( l m u m a -

S S 1 e o t a m

t e l a % A o t f a t e e h i f o l a b

r 0 t n o n E

o e

u ( t r e n n h a s S e i o A d x d j : e F t

m % v d d r e e n A x i e

t t

a v s

E u s s s o a i . a T D s

c : t e i r r g p N e e ,

t t h a e s t o f x A A

t t i y y m I

a o o o - w m i

o o e t

. T d n n

. t

N ) i t r v r n

o ( o

p i

u m c I e e 2 t A l . i t ) t i e n l s k x t l e t a

. 5 u i E i e i

d s h e o e s a t p t % d n i /

C / s n

s o m a . i t

n s

n )

r i t g n Doing Business in Cambodia

• Value Added Tax (VAT) of 10% Commodity codes and other measures applying to exports in the UK Trade Tariff The tariff band that applies to a typical can be found at: https://www.gov.uk/trade- FMCG import at present is 35% for alcohol tariff . and most finished products. Imported high value food and beverage products such as Contact the HMRC Tariff Classification frozen meat, wines, cheese, and frozen Service at: https://www.gov.uk/government seafood, are subject to a 15-35% import /publications/notice-600-classifying-your- tariff rate. Fresh fruits and vegetables are imports-or-exports/notice-600-classifying- subject to 7% import duty. your-imports-or-exports#list-of-useful- contacts for more help. An excise tax of 10-15% is applied to imported wines and other alcoholic You must declare any goods that you take beverages on top of the import duty. with you in your luggage to sell outside the EU. See: https://www.gov.uk/take-goods- A detailed list of import duties can be sell-abroad for further information. found at the Cambodia National Trade Repository: http://www.cambodiantr. Temporary export of goods to gov.kh/. Cambodia Cambodia does not recognise the ATA [Source – BritCham Cambodia/EuroCham (Admission Temporaire/Temporary Cambodia/DIT] Admission) Carnet system. You therefore need to use a Duplicate List to temporarily export goods to Cambodia. As with an ATA Customs and documentation Carnet, you do not have to pay customs duty or tax. There is no fee. See: Complying with HMRC regulations https://www.gov.uk/taking-goods-out-uk- to export to Cambodia temporarily/duplicate-list. You must make export declarations to HMRC through the National Export Before you export the goods, prepare a list System (NES) to export your goods to on company stationery. Including: Cambodia. See: https://www.gov.uk/ guidance/export-declarations-and-the- • a description of the goods national-export-system-export-procedures. • how many there are You can find out how to declare your exports to Cambodia through the NES at: • serial numbers, if the goods have them https://www.gov.uk/guidance/export- declarations-and-the-national-export- • value of the goods system-export-procedures . You must classify your goods as part of the declaration, including a commodity code and a Customs Procedure Code (CPC).

www. Cambodia .Doing Business Guide .co.uk 75 a A C [ • • • • H C • • A b a a n i c w t I t T a S s A c d a n S o m h a o e a r r s l a n i t t t i i e o u o t f f o

r : r i h r

f h r

n m a r n p

t p d o a p c p l n r e u p s w a i g a p o o k

g r o

u u n r o r 6 d M O T T a t u S t r e b c t n s P o e n l w c e w a i u n e i o r i s g e e g n r 3 a

p a n t r e o e n . e p t o u h c o s t c r g

n CAMBODIA t m

o w e h m x l e g 8 t l

r g w

p e u o e I e a u o o t e t n a n i – h a g t m t

s s

: c m

i p c p r f k m a t n o w o s K / d c p t

m o R a

i i

D h e f n t s t d o h p v h h t g d u t r e m i a u r h , n B s i h u l p e

k I

o i e p t o o e o o o s t f s n T y o l a r h i a , t d e r l ) h o

s l l

n p

i e d r / e n n / e t o o

/ t P . r e d y

n t

t g t e

r m s

a g h s c . u 3 m t e e t

d r o m m o s f v d e y

M o e o p i m : r k : u o

e P s c 7 : : s

e a u / s l v

t n d

r , F a o o s / r o

t P h

4 0 0 . i s

a o j t

w t s U r h m u t

i o P y

e f r a c w h d e n y . 1 e H 3 3 h p a c

C i k

r w a t d K m r i h e

p 6 n 0 0 c e i n ] n e e h

h M s e g n p l o

l p a n

l i w : r h 1 t 0 0

s o I t r V

e e /

a c m

r t

o v

i o m o t o u y n w o f R e + m a s e d /

m . o a a

f . i e r , c 2 2 v g

r l s p e e k m a

r n 4 a

e t o i p C

C d l t w f e p e s 8 n

0 0 l

o h m i l e t s o i y g 4 t t o r P o o t

y n

t 1 o a

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r i f e

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a t e t e . 2 r m

o 2 s m i t

c S f t e p

s h u l e

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s t s n n t o 4 r a 9 e e t o

q o i

k e a b

n n n 7 7 m e

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r h h t h n 6 s

t r r m a c

u r / e e

c o 2 o t h / d 1 0

p a g

u a . W r a t

a n i o i I g

r h t p d 0

9 0 e C y r r n o n o h r l

6 i D t b n d r e

o u

c d t i d 5

t e e A

o v t f p a e & h p f a u c

d m a e

r v l f l 0 o

b E b e a u e o ,

e i

y e a m c r E i i r t r

(

r e s d e r t e k i x s n p s r s p n h

n 1 P

o o

n c t t a

e a v p n u i 1 ; t o o a m

2 r f n t D r

m r o i h i o i i : u o t c 2 e y s r r t y l r b 6 s s l u i t e e t F u h c r

4 o e

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t f n a

, n l

r – n f

, 6 n s o n p

t o a t n t o

d . a r t r . _ r c

/ d y r l

y d o w n l o a I i T a f t u a o c r s a D y / t t T [ w G Y m m C s – S t t c b a F a n S t a h d h h d h h e a e o p o

t s n n n

r s s o h h o a o o w v i i o : c e e e e e i e a i q o

v s s n i m r u e m s s

d d m u e e r t m o n u t c h v

t p

s r d u k w e w h

o i o i

c D h f M

e s

s r i p s i g b i a p b u p t a E a d e b c G i m c n e c c e i c . r t r e e a

t t f o r I

c r e o a a p s c a r i r m . e e e a

e r i

x i

T d

o s e

e r c i t a d a p t a l i f

t c d n

n s n l m r s s m r c o d e s h o t –

a c r

n u k g t e o e m n r i a t : t i i

s i e

i c e s e a e c a e e / h i t s f f

i o e a e r e o e e n r B

/ c b / m e t i i p a e , o r D a

u l f t s e n # s w a n a r n t y r

q f l n . l c f s r t a u s o a y

l i u

a p a s l m

i I

d c a m d t p A

T a M u s t o t

w T s n t t o

d i n c – A C d

- l a . o o

t t i a o

i a c m p h ] o f e n t r f m h

k i i o w r g

D l i . h o o s n

s c e i s r o T o n

c e s e e e r n t n g i C e s r a t l a p s n . r t l t o g b e o g y e c g e

n d h m u u c g r r t a

, t - y m p

o a l g s

C t

h e

i . p r a u i s i

n r e i e e d / o b c c h o

n a k l a e o a c s e m

c e

s e a l l u x r a

e t t h C l v u h e

r a i t d i l

r C i n h -

a s

a e s a i r

i a . s t m i m t b

a t e t . D s u s t v t a A r t u g o

t a a o n o e g i r y t t a m b e a o s e o d c o e i m s i s n k i

b a p s b

o e n m o l d

f b

d d . u b c n

a o , s e / a e f e e t b l

o i c p n

n w

u o

e o t a h t i

i n / s

r f a v a t b o n w d

l r a h o d i i a

t e i l t c c r s n b n a .

d o r – n a o

d n o t

e m

i o r i w e o

a l p

i t a

Y a ( d p n t e r i

d n a n e c m d d o o c a i f “ h t l q f l e r

s e o a h g p

d r h h C

t r

/ u i f

l s m

l a u a E p t e c e

u o o s x u r o e a o l / a a a g l y s C u o o t t - b i i

e P s r g

n g a i d r f n t o p o t F t i a s c c c c

a r i

u r m r e l o r e r i e a i i n u i e g c g v e r o a s r t t a t u a a e s v n t s m m e

o :

e s s

a d e C b

i a

p t d t

t t l i l n n s g a n t t o i

c a . h h m a i

s i n o

r o c l n o e h c s i e : g b

i , n g t m e n f r i e t r . c a

s m h

a s

i s r n - h t s h

a i y

s m , p m o t

p f i

d m q

e t p

t m ” s f t t s

a s a a r s s n

: ) m t v u

a o

e o e

/ i

n , n

p m s / i i i n

r i n s d d o . c n c a d u t o e a t e u e

k n e n l r o t g l r c , s t , y d n s s e t . .

Doing Business in Cambodia

Shipping your goods to Cambodia Terms of delivery to Cambodia Your contract should include agreement If you are not knowledgeable about on terms of delivery using incoterms: international shipping procedures you can https://www.gov.uk/guidance/international- use a freight forwarder to move your trade-paperwork-the-basics#international- goods. A forwarder will have extensive trade-contracts-and-incoterms. knowledge of documentation requirements, regulations, transportation costs and UK Export Finance banking practices in Cambodia. The government can provide finance or credit insurance specifically to support You can find freight forwarding companies UK exports through UK Export Finance to help you transport your goods to (UKEF) – the UK’s export credit agency. Cambodia via the British International See: https://www.gov.uk/government/ Freight Association (BIFA) at: organisations/uk-export-finance. http://www.bifa.org/home or the Freight Transport Association (FTA) at: For up-to-date country-specific information http://www.fta.co.uk/. on the support available see UKEF’s cover policy and indicators for Cambodia at: Posting goods to Cambodia https://www.gov.uk/guidance/country- You can find out about sending goods by cover-policy-and-indicators#cambodia. post to Cambodia at: https://www. parcelforce.com/worldwide-directory/ [Source – DIT/UKEF/gov.uk] cambodia.

Shipping restricted, banned and dangerous goods to Cambodia You should work with a local agent who can advise on the latest import licensing requirements.

Special rules apply if you are shipping dangerous goods to Cambodia. See: https://www.gov.uk/shipping-dangerous- goods/what-are-dangerous-goods for more information.

Contact the DIT team in Cambodia at: https://www.gov.uk/world/organisations/ department-for-international-trade-cambodia #contact-us for assistance and information about third-party advisers.

www. Cambodia .Doing Business Guide .co.uk 77 CAMBODIA

Khmer is the official language of Cambodia and is used by roughly 90% of the population. Due to the past colonial rule by France, a number of French words exist in the language. 7 9 BUSINESS ETIQUETTE, LANGUAGE & CULTURE c r C t s B s C B a t t B A i w p b K g a O g s i e h b T a i F c n i – o C p n m s m h r h e o e i t o n o y o n i t o u n e

f u a h o r u s h d

u a a i o

u v v a e h a

q d p i t n r

p p l ‘ d p v d l s d i b n

e l t s m e e l m m n h f s F d d g e n v

n l n i u i e e r a o v e o i o n o

l s s i

n n s e a i i i

h i r

r n i i i h d i C c l e c a e c e b b n c n s c i w t r r r h l

r l l a y v e n

e r a d

c a b C e n t i t

e t

e CAMBODIA

r e n

a d

n o o l t e a a e

a a a i n i e e q a u C f t s

t e e t o E v u s m

e s l i ’ h d n

i i d d o i r m n s n n s t c u c

m s e s r u n s o c i r r s u n a h

h w i m s i

d s i i r

s s p

e t t e s e o

e n e a n a a e g C n

i r b s g d

e t i c m

b n c l

r w n t , h n d h f c a n b a d r a c , n n u . r - e o a e h

e o

s e a a a

e a a e h o t a

e e t

t a ,

d a

t a D m h t d l e n a r m / b t m i – i

b r r a l f s c n

s i n i p o a

y b s h t u g d e r c i n

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l r s b t u

e l e a s n

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y r u f

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i n n e

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Simple gifts are sometimes exchanged Successful business is about personal after a first meeting, and should be given relationships and getting to know one by the right or both hands, but are not another first. This can take many years, opened when received. They need not so you should show that you expect to be be too expensive or elaborate, but can be involved with Cambodia for the long-term attractively packaged, (although do not use and not just as a short business trip. You white wrapping paper). Popular gifts can will probably need to visit often and show be fruit, sweets, pastries or something long-term commitment to Cambodia and from the UK. your Cambodian contacts – keep in touch between contracts.

Cambodian public holidays

2018

Date: Holiday:

th Thursday 8 March International Women's Day

th th Saturday 14 April – Tuesday 17 April Khmer New Year

st Tuesday 1 May International Labour Day

rd Thursday 3 May Royal Ploughing Ceremony

th th Sunday 13 May – Wednesday 16 May King Norodom Sihamoni's Birthday

th Tuesday 29 May Visak Bochea Day (Birth of Buddha)

st Friday 1 June Children's Day

th Monday 18 June Queen Mother's Birthday

th Monday 24 September Constitution Day

th th Monday 8 October – Wednesday 10 October Pchum Ben (Ancestors Day)

th Monday 15 October Commemoration of Late King Father

rd Tuesday 23 October Paris Peace Agreements Day

th Monday 29 October King Norodom Sihamoni's Coronation Day

th Friday 9 November Independence Day

nd th Thursday 22 November – Saturday 24 November Bon Om Touk (Water Festival Ceremony)

th Monday 10 December International Human Rights Day

www. Cambodia .Doing Business Guide .co.uk 81 > Clear, consistent content is vital to making your business understood overseas. So don't leave it to chance.

> Well-known companies we already work with include: Serco, Experian, Intertek, IKEA and Caterpillar

> For a structured approach to translation, please read the article that follows

T: 0115 9705633 | E: [email protected] | www.astlanguage.com If you're reading this guide, the chances are you're either a seasoned exporter, or you're committed to investigating new export opportunities for your business. Whichever category you fall into, you'll have a good idea of the huge investment in time, effort and resources which is required for export success.

Your priority will be to get your product or service to market, and it's a fact of life that procurement of peripheral resources such as translation is often left to the last minute. In this article we'd like to demonstrate to you how building translation into the early planning stages of your export campaigns can pay dividends.

The internet, mobile connectivity and social media mean that now more than ever before customers, be they B2B or B2C, are buying goods and services within the context of a connected world of instant communication.

Buying decisions carried out in In non English-speaking markets, isolation of wider and constantly all of the above can be achieved changing sector, economic or by working with a reliable and social contexts are a thing of the professional translation partner. past. This means that increasingly any product or service has to be So how can really good translation supported with professional help build your export success: technical, marketing or other contextual content. • clear and accurate foreign- language branding and As examples of this, exporters need content will motivate foreign their technical documentation to customers to buy from you be easily assimilated, their marketing content to be compelling, and • consistent and harmonised their website to be informative messaging helps to convey and and memorable. Human resources reinforce your company's values departments on the other hand and ethos need sensitive localisation of policies & procedures in line • corporate and operational with local legislation, corporate risk through poor quality guidelines and house style. After all communication and an international expansion strategy misunderstanding is eliminated or company restructuring could easily be undermined by insensitive • overall brand integrity and internal communication. reputation are enhanced The following components are cost savings – with company key to a successful translation wordings for products, processes, project, and show how AST titles and descriptions translated can make the process of consistently. internationalising outward-facing and internal communications Terminology management simpler, more professional and more cost-effective: The key words used to describe your company’s products, Rigorous selection of translators services and processes support your brand and identity. This is AST’s ISO9001 certified and equally true in your foreign ISO17100 compliant processes language communications. mean that the company has Unfortunately, once translated it approved sector-specialist is often easy to lose control of key translators whatever the terms, leading to uncertainty as language and deadline to whether the translations are requirements, with experienced having the desired impact. proofreaders to give the text AST’s terminology management precision and professionalism to prevents this. Glossaries are really focus the reader’s attention. maintained in multiple languages and client terminology is checked Translation memory technology in each language by industry sector experts. As the glossary Client-facing documents grows it can be reused with each produced periodically often new project, so client content is contain sections which stay the always on-message and brand same and sections which need integrity consistent. updating. Similarly company websites and technical data or So there’s really no need for you manuals can contain identical to leave the “softer” aspects of paragraphs and sections. your export campaign to chance. Translation Memory technology Using a professional translation is used in this situation to identify company like AST provides a duplicate and legacy text. guarantee that your international The duplicates are logged and content will be clear, consistent reused – leading to reduced and effective. Whatever the turnaround times and resulting language. > YOU NEED YOUR SALES, TECHNICAL AND WEBSITE CONTENT TO BE TRANSLATED BY EXPERTS!

> We’re recognised as a UK leader for translating high profile, client-facing documents

> All our translators are rigorously selected so your text will be translated by the best people in the business

> We ensure you get premium quality translations every time, on time and within budget

No matter how urgent your assignment we can translate it.

T: 0115 9705633 | E: [email protected] | www.astlanguage.com h n e P m o n h P

, t n e m u n o M e c n e d n e p e d n I

CAMBODIA

Foreign companies must be prepared to encounter challenges when doing business in Cambodia. Success requires a strong understanding of local social and business culture, and doing business takes patience and perseverance. w w w . C a m b o d i a . D o i n g B u s i n e s s G u i d e . c o . u k 8 7 WHAT ARE THE CHALLENGES?

What are the challenges? financial returns materialise. Companies should recognise this and plan their business entry strategy accordingly. Challenges when doing business in Cambodia [Source – ASEAN/DIT/FCO/gov.uk]

Foreign companies must be prepared to encounter challenges when doing Business risk th business in Cambodia. It ranks 135 out of 190 global economies in the World Bank’s Bribery and corruption Ease of Doing Business Report 2018: Bribery is illegal. It is an offence for British http://www.doingbusiness.org/data/ nationals or someone who is ordinarily exploreeconomies/cambodia , and the resident in the UK, a body incorporated World Economic Forum’s Global in the UK or a Scottish partnership, to Competiveness Report for 2017-18 cites bribe anywhere in the world. In addition, corruption and an inadequately-educated a commercial organisation carrying on a workforce as the main problematic factors business in the UK can be liable for the for doing business in Cambodia: conduct of a person who is neither a UK http://reports.weforum.org/global- national or resident in the UK or a body competitiveness-index-2017-2018/ incorporated or formed in the UK. In this countryeconomy-profiles/#economy=KHM. case it does not matter whether the acts or omissions which form part of the offence Although not without its problems, take place in the UK or elsewhere. Cambodia’s economy continues its process of rapid expansion and Foreign businesses should be aware modernisation. The economy has that the risks of encountering bribery or experienced strong, positive growth attempted bribery are relatively high in over the last 15 years. Cambodia. Visit the Business Anti- Corruption portal at: http://www.business- Cambodia is a unique country, which anti-corruption.com/country-profiles/ provides a number of opportunities across cambodia for advice and guidance about different sectors for both UK companies corruption in Cambodia and some basic already operating in Southeast Asia and but effective procedures you can establish those new to the region. to protect your company from the corruption risks. Success, however, does require a strong understanding of local social and business Read the information provided on the culture and doing business in Cambodia UK Government’s website on bribery takes patience and perseverance. and corruption at: https://www.gov.uk/ Companies should be prepared to invest anti-bribery-policy. time and resources in regular visits over a period of months, sometimes years, before seeing returns – it can take time to develop the necessary relationships before any

www. Cambodia .Doing Business Guide .co.uk 89 R a O s C p a t r i a I ( x i l c i C h I g c n R c I s I B a i m C C E r a S n n a n n h n n P n e C e i _ o o o t

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Doing Business in Cambodia

Getting paid in Cambodia Currency risks when exporting to Cambodia You may wish to talk to a specialist about If you have not fixed your exchange rate finance, including how to get paid in you have not fixed your price. Cambodia. This could be a bank, an accountant or you can contact the DIT You should consider whether the best team in Cambodia at: https://www.gov.uk/ option for you is to agree terms in pounds world/organisations/department-for- Sterling or US Dollars in any contract. international-trade-cambodia#contact-us You should also consider getting expert for help to find a financial adviser in financial advice on exchange rates Cambodia. (sometimes called FX).

Your contract will specify the terms for [Source – DIT/gov.uk] payment. However, if there is any dispute you will need to go through the Cambodian legal system for resolution.

Payment risks in Cambodia Cambodia adopted its first secured transactions law—enabling the use of movable property as collateral and ensuring that secured creditors’ claims have priority in case of debtor default— and launched an online unified collateral registry.

UKEF helps UK companies get paid by insuring against buyer default.

Be confident you will get paid for your export contract. Speak to one of UKEF’s export finance advisers at: https://www. gov.uk/government/publications/find-an- export-finance-manager for free and impartial advice on your insurance options, or contact one of UKEF’s approved export insurance brokers at: https://www.gov.uk/government/ publications/uk-export-finance-insurance- list-of-approved-brokers/export-insurance- approved-brokers.

www. Cambodia .Doing Business Guide .co.uk 91 CAMBODIA

To make it easier to fulfil an export contract and grow your business, schemes may be available to UK companies selling products and services to Cambodia. Contact your bank or specialist financial organisation for assistance. w w w . C a m b o d i a . D o i n g B u s i n e s s G u i d e . c o . u k 9 3 RESOURCES

What does membership o f the Institute o f Export & International Trade mean?

To most the Institute of Export & Int ernational Trade simply plods away providing much needed qualifications to professionalise the industry however, did you realise that our helpline is one of the busies t and bes t in the indu stry? It’s all part of membership and, if you need mo re than a phone call, we can put together a project to fulfil your needs. 2015 saw the l aunch of o ur T echnical Help for Exporters that recognises the volume of legislation and r egulation that covers our industry and gives you the comfort of knowing that if you don’t know, you know someone who does!

Innov atio n is ke y to t he succe ss of the the forums and Special Interest Institute an d ne w idea s i nclude our Groups, and those who attend our New Exporte r pa ckage. Th is allows a training courses or study with us, business to enter a ne w marke t secure enables us to represent the industry at in the knowledge that they have an government levels in both the process understanding of how they will operate and delivery of policy for international and comply with any specific trade. These views also help us to regulations and s tan dards . Practical ensure that the training programmes help and assistance is always are effective and pertinent to the available from the Inst itute so a n y in dus try needs. Our Diploma in World additional training can be tailored Customs Compliance and Regulation to the business and the te am t hat is testament to the way we listen to our needs the knowledge. me mbers’ needs. This was driven by Nissan, Adidas, John Lewis and many The work of the IOE&IT als o e xtends others and will neatly dovetail into any to representing membe rship views. AEO work ensuring that quality Knowledge gained from our members’ standards are met at manager and feedback, those who get involved with junior staffing levels.

www.export.org.uk

Sta r ting in 193 5 , the In s titute c ommitted our young people at an earlier stage. itself to building competence and We need to engage the next generation growing confidence for businesses in thinking about how world trade trading in goods and services, which works and how it will be great for at the time, was a far reaching remit. British businesses. They need to know Over the years this remit has seen us how items arrive in the shops which, in develop from simply providing training turn, will begin to spark ideas. As these in short course format over a day, or young people join companies they will perhaps two, into a fully-fledged Ofqual bring a fresh outlook that all things are Awarding Organisation that operates possible especially if you operate specifically to deliver inte rna tional g l obally. trade education.

This status allows our individual Why not call us and get involved? members and corporates alike to be It has never been more important that sure that they are part of a quality we act as an industry to help – we organisation with plans for growth need experts and commitment to integrated with a sustainable future professionalising international trade for the global prosperity of UKPlc. from businesses large and small – help your institute to stay ahead of Part of our work includes mapping the curve. existing qualifications to roles and produc ing tr aining needs analyses to ensu re staffing progression and Institute of Export con tinuity. The need to upskill our & International Trade workforce to match those of our Export House competitors is a key element vital for Minerva Business Park, Lynch Wood, growth. Our focus is on recognising Peterborough, Cambridgeshire, that Intern atio nal trade needs specific PE2 6FT, UK kn owledge, coup led with a strong Telephone: +44(0)1733 - 404400 belief that we must start to talk to Fax: +44(0)1733 - 404444

The UK-ASEAN Business Council (UKABC) is the leading UK-based organisation promoting trade and investment between the UK and ASEAN’s dynamic markets.

We are passionate about helping UK companies, of all sizes build new contacts across the region, providing market insights and raising awareness of the vast commercial developments in what is undoubtedly one of the most exciting, vibrant, and fastest growing markets in the world.

We bring Southeast Asia to the UK UK innovation and expertise with through a sustained calendar of ASEAN’s commercial developments. country briefings across the UK, targeted meetings with ASEAN The UKABC’s exclusive corporate decision-makers, and promotional partnership programme offers events. Our ASEAN Export Specialists priority access to exclusive events, provide practical advice and business intelligence and access guidance to UK companies on to senior figures in the UK-ASEAN how to do business in the region. Business Network. Whether you are new to exporting, or newly considering ASEAN as an Through the UKABC’s signposting export destination, we are here to of in-depth information, relevant help. events, visits to the markets, and connections to local delivery Working closely with the UK and partners, UK companies are in a ASEAN governments, key partner better position to make informed organisations including the British choices about their investment Chambers of Commerce across and export strategies in ASEAN. ASEAN, influential corporates, experienced SMEs, market experts, and professional services providers, We look forward to hearing from you we have created an extensive and helping you start doing business UK-ASEAN business network that links with this fantastic region.

www.ukabc.org.uk | Email: [email protected] | Tel: +44 (0)20 7828 3431 Lesley Batchelor OBE, FIEx (Grad) – Director General, Institute of Export & International Trade

Focusing on qualifications. A focus on qualifications - but why do we need them?

I’d like to tell you about my story, it’s ok it won’t take too long but I think it’s similar to a lot of people that work in international trade.

I left school with no ambition to do anything other than help my mum make ends meet. I wanted to be a seamstress but we couldn’t afford the material for the interview so I went into an accounts department at a large pharmaceutical company. Luckily for me they recognised a hard worker and asked me to work in various departments. After a year they asked me which one I like the best and without even thinking I said “international”, and that was my career set out for me.

Working in international trade I found that So I spent the next two years, two nights a I needed to understand so many different week at night school honing my skills and things - from how trade agreements building a knowledge and understanding of impacted a sale to the legal aspects of all aspects of the trade I had entered “by trade and how different systems worked in the back door”. Finally, exhausted but with terms of contract and disputes. Getting paid a full understanding of how planning and brought about a whole new set of issues control worked, I passed and became a and this really made me learn and think Graduate Member of the Institute of Export & about the implications of offering credit and International Trade, suffix MIEx (Grad) in 1991. how it can be used to your advantage. Well, many things have changed since Things I learnt about logistics and the then, as after many years of working in paperwork that was needed to support a international trade, I took over at the helm, trade were empirical and slowly I became steering the qualifications and the Institute sure of my knowledge. The problem was, towards a better place. We have now that when I wanted to move on to the next gained Ofqual Awarding Organisation status company, I had nothing to show I had that for the qualifications and have worked hard knowledge. It was frustrating to find that the on ensuring we are ready for the next 80 knowledge that I had accumulated over 11 years of representing the industry and years wasn’t evidenced in any way and that standing as guardian of professional no-one knew exactly what I knew. I was standards in international trade. lucky enough to get my next job with a well-known Japanese computer company OFQUAL* awarding status is hard but it made me realise that if I wanted a earned and we are proud to be the only career, I needed to get qualified. professional body operating in this international trade environment. IOE&IT Qualifications in brief a. International Physical Distribution www.export.org.uk/page/qualifications b. Selling Services, Skills and Software Overseas Level 1 Young International Trader c. Or one of: (Available electronically) Level 2 International Trade Logistic i. Doing business & communicating Operations ** in Arabic speaking markets Level 3 Certificate of International Trade ii. Doing business & communicating Certified International Trade in Spanish speaking markets Adviser iii. Doing business & communicating Level 4 Advanced Certificate in in German markets International Trade iv. Doing business & communicating Level 5 Diploma in International Trade in Chinese markets Diploma in World Customs v. Doing business & communicating Compliance and Regulations in Russian markets Level 6 Foundation Degree jointly delivered with ***Anglia Ruskin The series of modules above carry University language skills training, the focus being Higher Apprenticeship in on basic business language needed and International Trade - the first business culture so far. Finally, eBusiness internationally will be Our courses at level 3 onwards are launched summer 2016. delivered online using a blended learning technique which involves the support of an The Diploma in International Trade - expert tutor for each topic. The IOE&IT level 5 is equivalent to the second year of online campus offers a range of learning a degree and is accepted as entry level for:- tools, from power-point presentations and videos to online chats and forums for the BSc (Hons) in Management Practice - students. The Institute has a success rate International Trade with Plymouth University of 95% in helping our students through -Online 24 months these academic programmes. MSc International Trade, Strategy and The Advanced Certificate in International Operations with Warwick University - 36 Trade - Elective modules have been added months part residential to the level 4 Advanced Certificate syllabus. In addition to the three core modules of Business Environment, Market Research & Marketing and Finance of International www.export.org.uk/page/qualifications will Trade, students can now choose a fourth give you more detail and a contact who will elective module from: talk you through your options.

*The OFQUAL Register of Regulated Qualifications contains details of Recognised Awarding Organisations and Regulated Qualifications in England (Ofqual), Wales (Welsh Government) and Northern Ireland (Ofqual for vocational qualifications and CCEA Accreditation for all other qualifications). ** International Trade Logistic Operations is delivered through our approved centres *** Anglia Ruskin University is Entrepreneurial University of the Year The British Embassy Phnom Penh maintains and develops relations between the UK and Cambodia.

They promote UK interests through a strong, effective relationship with Cambodia. They work in a number of areas including STEM education, human rights and good governance, climate change, and child protection. They provide support and advice to the growing number of UK companies doing businesses in Cambodia, and provide consular assistance to British nationals, over 135,000 of whom visit Cambodia each year. They also provide significant financial support to the Extraordinary Chambers of the Courts of Cambodia (Khmer Rouge Tribunal) to bring to justice those responsible for the atrocities committed during the Khmer Rouge era.

Urgent assistance If you are due to travel in the next 24 hours, If you are in Cambodia and you need urgent contact the British Embassy Phnom Penh as help (for example, you have been attacked, soon as possible, here: https://www.gov.uk/ arrested or someone has died), call +855 world/organisations/british-embassy-phnom- (0)23 427 124 or +855 (0)23 430 292. If you penh#contact-us. are in the UK and worried about a British national in Cambodia, call 020 7008 1500. If you are travelling in more than 3 weeks, check if you can get a new or replacement Get an emergency travel document passport in time to travel, here: You can apply for an emergency travel https://www.gov.uk/renew-adult-passport. document if you are abroad and your passport has been lost or stolen, damaged If you are not a British citizen or have not or expired, and you cannot get a new or had a British passport before replacement passport in time to travel, here: If you are not sure, check if you are a British https://www.gov.uk/emergency-travel- citizen, here: https://www.gov.uk/check- document. british-citizen.

You will need to get a police report (PDF, 32.1 If you are not a British citizen but think you KB, 1 page) if your passport has been stolen may be eligible, contact the British Embassy or lost before an emergency travel document Phnom Penh to apply for an emergency can be issued, see: https://www.gov.uk/ travel document, here: https://www.gov.uk/ government/uploads/system/uploads/ world/organisations/british-embassy-phnom- attachment_data/file/554749/How_to_ penh#contact-us. obtain_a_police_report_in_Cambodia.pdf. Once you have contacted the British If the person needing the emergency travel Embassy, you will be advised to book an document is under 16, a parent or guardian appointment for an emergency travel should apply on their behalf. document at the British Embassy Phnom Penh, here: https://www.consular-appoint - ments.service.gov.uk/fco/#!/british-embassy- phnom-penh/issuing-an-emergency-travel- document/slot_picker. Other consular services

Notarial and documentary services Consular fees The British Embassy Phnom Penh may They charge fees for some of their services. be able to offer notarial services, including See the full list of consular fees in Cambodia, administer an oath, affirmation or affidavit, here: https://www.gov.uk/government/ witness a signature, or make a certified copy publications/cambodia-consular-fees. of a document. See the full list of notarial and documentary services they provide, here: https://www.gov.uk/guidance/notarial-and- documentary-services-guide-for-cambodia.

British Embassy Phnom Penh Email: [email protected] 27-29 Street 75 Sangkat Srah Chak Telephone: +855 (0)23 427 124 / Khan Daun Penh +855 (0)23 430 292 Phnom Penh 12201 Consular opening hours Cambodia (local time GMT+07:00):

Email: [email protected] Monday to Thursday: 8:30 am – 11:30 am

Telephone: +855 (0)23 427 124 / +855 (0)23 430 292

Office Opening hours (local time GMT+07:00):

Monday to Thursday: 8:15 am – 4:45 pm Friday: 8:15 am – 1:15 pm

101 S

N The Institute of Export & International O I Trade T Export House A

S Minerva Business Park I Lynch Wood N Peterborough A PE2 6FT, UK G R

O Tel: +44 (0) 1733 404400

G Website: www.export.org.uk N I T R O P P

U In the past five years, we have provided: S • £14 billion worth of support for UK exports; • direct support for more than 300 customers supported directly, with many thousands more benefiting through export supply chains; • nearly 2000 individual guarantees, loans or insurance policies.

UK Export Finance is the operating name of the Export Credits Guarantee b s Department (ECGD).

UK Export Fin ancee is the UK’s export For more information and to arrange a credit agency, serving UK companies of free consultation with an Export Finance all sizes. W e help by providin g insuran ce Adviser, visit: https://www.gov.uk/govern - to exporters and guarantees to banks to ment/organisations/uk-export-finance. share the ris ks of providing export finance. In additio n, we ca n make loan s New business enquiries: to overseas buyers of goods and services from the UK. e . Telephone: +44 (0)20 7271 8010 Email: customer.service@ukexportfi - nance.gov.uk

British Expertise 23 Grafton Street, London W1S 4EY

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A Phnom Penh office

M Group 7, Teuk Thla Village Sangkat Teuk Thla, Khan Sen Sok Phnom Penh, Kingdom of Cambodia

Phone: +855 23 966 808 Fax: +855 23 966 809 Email: [email protected]

Website: www.royallimousine.com.kh

Human Resources / Management Consultancy Services

Saint Blanquat & A. 7B, Street 81 (Corner Street 109 – Wat Koh), Phnom Penh, Cambodia

Phone: +855 (0)23 22 44 22 Email: [email protected]

Website: www.saintblanquat.com

Joint Ventures / Investment Partner Services

The Royal Group of Cambodia 246 Monivong Boulevard Phnom Penh Cambodia

Phone: +85512900977 Email: [email protected]

Website: www.royalgroup.com.kh Doing Business in Cambodia

Useful links

Country information: World Intellectual Property Organization BBC Website: (WIPO): http://news.bbc.co.uk/1/hi/country_ http://www.wipo.int/treaties/en/text.jsp?file profiles/default.stm _id=288514

FCO Country Profile : Standards and technical regulations: https://www.gov.uk/foreign-travel- British Standards Institution (BSI): advice/cambodia https://www.bsigroup.com/en-GB/indus - tries-and-sectors/import-export/ Culture and communications: ICC – The international language Export Control Joint Unit (ECJU): association: https://www.gov.uk/government/ http://www.icc-languages.eu/ organisations/export-control-organisation

Customs and regulations: Intellectual Property Office: HM Revenue & Customs: https://www.gov.uk/government/organisa - https://www.gov.uk/government/organisa - tions/intellectual-property-office tions/hm-revenue-customs National Physical Laboratory: Economic information: http://www.npl.co.uk/ The Economist: http://www.economist.com/topics Trade statistics: HM Revenue and Customs (HMRC): Trading Economics: https://www.uktradeinfo.com/statistics/ www.tradingeconomics.com buildyourowntables/pages/table.aspx

Export control: National Statistics Information: Export Control Joint Unit: https://www.gov.uk/government/statis - https://www.gov.uk/guidance/beginners- tics/announcements guide-to-export-controls Office for National Statistics: Export finance and insurance: http://www.ons.gov.uk/ British Insurance Brokers Association (BIBA): Trade shows: www.biba.org.uk British Expertise Events: http://www.britishexpertise.org/bx/pages/b UK Export Finance (formerly ECGD): x.php www.gov.uk/government/organisations/ uk-export-finance EventsEye.com online database: www.eventseye.com Intellectual Property: Intellectual Property Office: DIT Events Portal: https://www.gov.uk/government/organisa - https://www.events.trade.gov.uk/ tions/intellectual-property-office

www. Cambodia .Doing Business Guide .co.uk 107 A I D O B M A C

Travel advice: Department for Business, Energy & FCO Travel: Industrial Strategy (BEIS): www.gov.uk/browse/abroad https://www.gov.uk/government /organisations/department-for-business- FCO Foreign Travel Insurance: energy-and-industrial-strategy https://www.gov.uk/guidance/foreign- travel-insurance Department for International Trade (DIT): https://www.gov.uk/government/ Healthcare abroad: organisations/department-for- Travel health: international-trade www.travelhealth.co.uk DIT e-exporting programme: TravelHealthPro: https://www.gov.uk/guidance/e-exporting https://travelhealthpro.org.uk/countries Export Britain: NHS (Scotland): http://exportbritain.org.uk/ http://www.fitfortravel.nhs.uk/ destinations.aspx Exporting is GREAT: https://www.great.gov.uk/ NHS Choices: http://www.nhs.uk/NHSEngland/ EU ASEAN IPR helpdesk: Healthcareabroad/Pages/ http://www.ipr-hub.eu/ Healthcareabroad.aspx Foreign & Commonwealth Office (FCO): International trade: www.gov.uk/government/organisations/ British Chambers of Commerce (BCC): foreign-commonwealth-office www.britishchambers.org.uk Institute of Directors (IoD): British Council: www.iod.com www.britishcouncil.org Institute of Export & International Trade British Expertise: (IOE&IT): http://www.britishexpertise.org/bx/pages/b www.export.org.uk x.php International Monetary Fund (IMF): British Franchise Association: http://www.imf.org/external/index.htm http://www.thebfa.org/international Market Access database: Centre for the Protection of National http://madb.europa.eu/madb/indexPubli.htm Infrastructure (CPNI): http://www.cpni.gov.uk/ Open to Export: http://opentoexport.com/ Confederation of British Industry (CBI): www.cbi.org.uk

Visit the Website and download the free Mobile App Doing Business in Cambodia

Organisation for Economic Co-operation Cambodia Freight Forwarders and Development (OECD): Association: http://www.oecd.org/ http://www.camffa.org.kh

Overseas business risk: Cambodian Ministry of Commerce, https://www.gov.uk/government/ Business Registration: collections/overseas-business-risk http://www.businessregistration.moc.gov.kh

Transparency International: Cambodian Ministry of Economy and http://www.transparency.org/ Finance, General Department of Taxation: http://tax.gov.kh/en/ UK Trade Tariff: https://www.gov.uk/trade-tariff Cambodian Ministry of Foreign Affairs & International Co-operation: UK Visas: https://www.mfaic.gov.kh/ https://www.gov.uk/government/ organisations/uk-visas-and-immigration Cambodian Ministry of Labour and Vocational Training: World Bank Group economy rankings: https://www.mlvt.gov.kh/index.php?lang=en http://www.doingbusiness.org/rankings Cambodia National Social Security Fund World Economic Forum Global (NSSF): Competitiveness Report: http://www.nssf.gov.kh/default/language/en/ https://www.weforum.org/reports/the- global-competitiveness-report-2017-2018 Cambodia National Trade repository: http://www.cambodiantr.gov.kh/ Cambodian websites: Angkor Official Code of Conduct for Council for the Development of Cambodia Visitors: (CDC): http://apsaraauthority.gov.kh/?page= http://www.cambodiainvestment.gov.kh/ detail&ctype=article&id=833&lg=en General Department of Customs and Cambodian Department of Immigration: Excise of Cambodia: https://cambodia-pages.com/listings/ http://www.customs.gov.kh/publication- khmer79261-immigration-department and-resources/commodity-code-en/

Cambodian Department of Intellectual Ministry of Tourism of Cambodia: Property: http://www.tourismcambodia.org/ http://cambodiaip.gov.kh/default.aspx? lang=en Royal Cambodian Embassy (London): http://www.cambodianembassy.org.uk/ Cambodian eVisa online: https://www.evisa.gov.kh/

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Doing Business in Cambodia

Trade shows

A trade show is a method of promoting a business through the exhibition of goods and services, an organised exhibition of products, based on a central theme, where manufacturers meet to show their products to potential buyers.

Taking part in overseas exhibitions is an effective way for you to test markets, attract customers, appoint agents or distributors and make sales. DIT's Tradeshow Access Programme (TAP) provides grant support for eligible SME firms to attend trade shows overseas.

Participation is usually as part of a group, a great advantage for inexperienced businesses, and is usually led by one of DIT's Accredited Trade Associations (ATOs). ATOs work with DIT to raise the profile of UK groups and sectors at key exhibitions. For more information visit: https://www.gov.uk/tradeshow-access-programme.

IOE&IT’s events: www.export.org.uk/events/event _list.asp

10 Times (formerly BizTradeShows.com): www.10times.com/cambodia

British Expertise Events: www.britishexpertise.org/bx/ pages/bx_events.php

EventsEye.com online database: www.eventseye.com

DIT online events search facility: www.events.trade.gov.uk

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A I D O B M A C

Disclaimer

Whereas every effort has been made to In particular, none of the report's contents ensure that the information given in this should be construed as advice or guide is accurate, neither International solicitation to purchase or sell securities, Market Advisor (IMA), the Institute of Export commodities or any other form of financial & International Trade (IOE&IT), the British instrument. No liability is accepted by IMA, Embassy Phnom Penh, BritCham IOE&IT, the British Embassy Phnom Penh, Cambodia, the UK-ASEAN Business BritCham Cambodia, the UK-ASEAN Council (UKABC), UK Export Finance Business Council (UKABC), UKEF, DIT, or (UKEF), Department for International Trade the FCO for any loss or damage (whether (DIT), or the Foreign & Commonwealth consequential or otherwise) which may Office (FCO), accept liability for any errors, arise out of or in connection with the report. omissions or misleading statements and no No warranty is given, or responsibility warranty is given or responsibility accepted accepted as to the standing of any as to the standing of any individual, firm, individual, firm, company or other company or other organisation mentioned. organisation mentioned.

The purpose of the Doing Business Guides, Contains public sector information licensed prepared by International Market Advisor under the Open Government Licence v3.0. (IMA) is to provide information to help recipients form their own judgments about making business decisions as to whether to invest or operate in a particular country. The report's contents were believed (at the time that the report was prepared) to be reliable, but no representations or warranties, express or implied, are made or given by IMA, the IOE&IT, the British Embassy Phnom Penh, BritCham Cambodia, the UK-ASEAN Business Council (UKABC), UKEF, DIT or the Foreign & Commonwealth Office (FCO) as to the accuracy of the report, its completeness or its suitability for any purpose.

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