HaxbyHealth A healthcare magazine for the people of www.haxbygroup.co.uk

ISSUE 20 WINTER 2019

Page 2 Flu clinics

Page 5 Your Digital Health service

Page 7 Training our staff for the future 24h online contact service launched Page 8 Patients from Gale Farm and The new service is being GP wins Old Forge Surgeries can now tested at two surgeries before inspire award contact their GP more easily, being rolled out further. It’s a thanks to a new appointment same-day, direct access service service and the introduction of a via the website, open 24 hours 24h online consultation facility. a day, seven days a week. The new online system means Patients will be asked for patients can now get same feedback on the new system, day access via haxbygroup. and changes made, taking co.uk, without having to phone patient and staff comments HAXBY GROUP YORK or call into surgery to ask for into account. The aim is that 01904 928008 an appointment or support. the service will be extended “We’re really excited about this to Haxby Group’s other www.haxbygroup.co.uk new way of working which means surgeries during 2020. we can deal with the majority of For more information on this York our patients’ needs on the day new 24h online contact service they contact us,” said Dr Thomas visit www.haxbygroup. Patel-Campbell, GP Partner. co.uk/getonline @haxbygroup FIND OUT MORE ON PAGES 4 AND 5

Working together to provide a caring, quality service News in brief World’s Biggest New Warfarin Coffee Morning Who can resist coffee and monitoring service cake, especially when it’s for Macmillan Cancer Support Patients who are being Haxby Group GP Dr Thomas for the World’s Biggest prescribed warfarin now Patel-Campbell explained: Coffee Morning? We were benefit from this new “York patients can come into supporting this great cause monitoring service. their surgery for this service in September across our The “finger-prick” and get their test, results and Hull and York surgeries. warfarin monitoring dose immediately, improving service, known as safety and convenience for INRStar, is available to all patients as they do not have patients on warfarin. a delay between having a It is important that blood test and receiving their warfarin therapy is closely treatment plan. They can also monitored to ensure that book their next test straight it stays at the right level. away, up to 3 months later.” “York patients can come into their surgery for this service, and get their World Suicide Prevention Day test, results and dose immediately.” Staff were showing support for World Suicide Prevention Day across our surgeries in Hull and York, encouraging people to spot the signs New phone system of suicide and take up special training and be Our new phone system helps us direct aware. #WSPD2019 patients to the right support. Patients contacting the practice will notice a new introduction message which helps us answer calls faster and make sure our patients get the most appropriate advice and support.

Flu clinics This year in York we have Changes to prescribing invited more than 11,000 at risk patients for a flu vaccination. Please note we won’t usually Just over 75% of these patients prescribe medicines for have now been vaccinated. minor health concerns. By Patients who have received visiting your local pharmacy an invitation, but have still not to buy over-the-counter had chance to come for their treatments, you save vaccination, please let us know. yourself time and help to Please note children who free up GP appointments have been invited are currently for those who need them. being vaccinated in our clinics Find out more: www. and this is still ongoing. prescriptionchanges.co.uk

2 HAXBY GROUP YORK 01904 928008 www.haxbygroup.co.uk Ordering Getting the most medication The NHS in York has from your medication implemented a policy across the city for patients to order Did you know that Haxby medication themselves from Group have a team of Medication review clinics: their GP practice, rather than specialist pharmacists and l Haxby and Wigginton have medication ordered technicians here to support Surgery – Monday AM by their pharmacy. This is to you in the management of l Gale Farm Surgery reduce ordering medication your health and medication? – Tuesday PM that is not needed, saving and alternating wastage and public money. Medication reviews are Wednesday AM We appreciate this has been 15-minute appointments with a significant change for many a pharmacist or technician. l Old Forge Surgery patients. It is also a significant It’s an opportunity to talk – Alternating change for pharmacies and about long term conditions, Thursday AM for ourselves as a practice. medications, side effects, l Stockton-on-the-Forest Haxby Group is working worries and lifestyle. Even Surgery – Thursday PM alongside local pharmacies small changes can have a to find a way to support big effect on your wellbeing patients through this change. when it comes to medication. The quickest way to order you prescription is via the NHS App, or you can take your paper prescription request to your surgery.

Role model will Star award be sadly missed A team of nurses and Health Care Assistants Earlier this year we paid (HCAs) were recognised for being part of tribute to former partner a new warfarin monitoring service. Dr Kenneth Myers who The INR Star team which runs the Haxby Group service died after a short illness. in York, was nominated for the 2019 General Practice Dr Myers was senior partner Nurse Awards in the Integrated Working category. in the Practice for many The team came as First runners-up with Haxby Group’s years. Since his retirement he Philippa Norman, nurse manager, and Loraine Rankin, remained interested in Practice Senior HCA, receiving the award on behalf of the team. matters and was proud of our innovation and achievements in Hull and York which effectively built on his legacy. We owe a lot to his vision and dedication to primary care.

@haxbygroup Working together to provide a caring, quality service 3 Your Digital Health - find out how to use the service

We’re adopting world-leading technology to help patients Use our online get a quicker response from consultation service to their surgery. request an appointment Being able to submit information and questions Choose your surgery online can improve both from the online options. the patient experience and Click on www.haxbygroup.co.uk communication to the clinician, benefiting patients and the practice. “Appointments with doctors and other healthcare professionals are limited and Tablet Phone Computer we know that not everyone necessarily needs to see a Urgent appointment doctor,” explained Dr Patel- request Campbell, GP Partner and Digital lead at Haxby Group. www.haxbygroup.co.uk “We’ve spent a long time exploring other ways of satisfying patient need and Ask a question digital systems will allow us to ensure that patients are My digital health seen by the right professional, Save time, get online at the right time, Routine appointment to suit their individual care.” Order repeat request It’s important to point prescriptions out that online systems will not stop patients from contacting the practice by Get a sicknote phone, or by coming into or fitnote surgery if they choose to Manage www.haxbygroup.co.uk NHS App do so.” appointments

“We’ve spent a long Cancel appointment

time exploring other Test results

www.haxbygroup.co.uk ways of satisfying Ask for insurance, reports and patient need and forms

digital systems will View medical allow us to ensure record A to Z Check that patients are symptoms www.haxbygroup.co.uk seen by the right A to Z Check symptoms professional, at the Test results Working together to provide a caring, quality service right time.”

4 HAXBY GROUP YORK 01904 928008 www.haxbygroup.co.uk Your Digital Health - find out how to use the service

What is the NHS App? The NHS App is a new Application for mobile devices launched by the NHS. This convenient way for patients to access their medical record, manage appointments and order repeat prescriptions online, has some additional features coming soon.

Although the NHS App has around 1,000 Haxby Group Tablet Phone Computer patient users in York, we’re Urgent encouraging more patients to appointment start using it. request Why do I need an App? www.haxbygroup.co.uk You can still phone or call into your surgery to get help, but Ask a the NHS App is much more question convenient for busy people My digital health and less mobile patients.

Save time, get online Should I use the NHS App Routine appointment or SystmOnline? Order repeat request It’s hard to understand the prescriptions difference between the recently launched NHS App Get a and the GP Practice App sicknote SystmOnline. or fitnote Manage www.haxbygroup.co.uk NHS App appointments Currently, both offer similar functions:

l Cancel You can manage certain appointment appointments, l You can check your medical Test results record and www.haxbygroup.co.uk Ask for l Order repeat medication. insurance, reports and As the NHS App is updated, forms however, additional features View medical will mean you’ll get access to record much more, including: A to Z Check symptoms l Access the NHS App via a laptop or computer www.haxbygroup.co.uk l Nominate pharmacies A to Z Check l Book hospital appointments symptoms Test results relating to referrals. Working together to provide a caring, quality service Download the NHS App on your phone or device by visiting you App Store.

@haxbygroup Working together to provide a caring, quality service 5 Special support champions

Across our York surgeries we have support staff with special training to help specific groups of patients. Please ask for our champions if you need help.

Carers Champions Dementia Champions

Debbie Meldrum Heather Wallis Christine Eaglen Liz Welsh

Mental Health Palliative & Cancer Care Champions Champion

Laura Greenstreet Lynda Maude Jo Atkin

We’ve been accredited as an Armed Forces and Veterans Veteran Friendly Practice. Champion This means that, as well as our commitment to the Armed Forces Covenant, we have a dedicated clinician with specialist knowledge of military-related health conditions and veteran specific health services. If you are ex-forces, please let your GP know. Charlotte

6 HAXBY GROUP YORK 01904 928008 www.haxbygroup.co.uk Training our staff for the future More than 200 staff from across We’ve had a lot to celebrate our York and Hull surgeries this year, including achieving “Our focus this year joined together for our annual our Outstanding rating from the training event at the Hull Arena. CQC. Constantly improving and was on ‘celebrating Managing Partner John developing for future demands the past and looking McEvoy said: “Our focus this is what we are good at. So our year was on ‘celebrating annual training event was a forward to the the past and looking great opportunity to focus on forward to the future’. where we need to improve.” future’. We’ve had a lot to celebrate this year, including achieving our Outstanding rating from the CQC.”

@haxbygroup Working together to provide a caring, quality service 7 News in brief GP wins inspire award Positive feedback Congratulations to our GP Partner Dr Thomas Patel- We just love positive feedback Campbell for scooping a top award from the Royal College Positivefrom our feedback patients! Keep it of GPs. From a shortlist of five, Dr Patel-Campbell won the coming and let everyone We just love positive feedback ‘First5 of the year award’ at the RCGP Inspire Awards. fromknow our how patients! outstanding Keep it we are! Thanks so much Giles coming and let everyone know Pictured here receiving the award from Professor Farrington for your kind how outstanding we are! Mayur Lakhani, RCGP President. Thankswords. so Please much write Giles toFarrington your forlocal your paper kind andwords. let Pleasethem writewrite to good your thingslocal paper about and letGP them surgeries write #keepitupgood things about GP surgeries #keepitup

News from Twitter @haxbygroup Essential @ValeofYorkCCG A huge thank you to Lisa from Information @HaxbyGroup for coming to the CCG office and vaccinating staff today #jabathon Haxby Health is produced For more information visit #flujab #helpushelpyou by Haxby Group for the people www.haxbygroup.co.uk #staywellthiswinter of York. or call 01904 928008 @KlinikUK Haxby Group York serves Follow us on Twitter Klinik Access is launched in around 33,000 patients with @HaxbyGroup or have a look at York, northeast . The surgeries on six sites: our Facebook page under importance of getting a quick ‘Haxby Group’. response from a doctor and l Haxby & Wigginton better utilising the available l Huntington resources are key motivators l behind the l Stockton-on-the-Forest @HaxbyGroup’s adoption of l Gale Farm Surgery, Acomb this world-leading technology. l The Old Forge Surgery, Poppleton #DigitalHealth #NHS Scan this #healthtech Haxby Group is wholly owned code to go to and operated by the partners of our website Haxby Group Practice, a GP practice based in York.

8 HAXBY GROUP YORK 01904 928008 www.haxbygroup.co.uk