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9<HTMEPB=Jidcag> 112 Professional Computing Springer News 1/2011 springer.com/NEWSonline H. Demirkan, Arizona State University, Tempe, S. Linckels, C. Meinel, Hasso-Plattner-Institut (HPI), M. Macintyre, The University of Warwick, Coventry, AZ, USA; J. C. Spohrer, V. Krishna, IBM Almaden Potsdam, Germany UK; G. Parry, University of Bath, UK; J. Angelis, Research Center, San Jose, CA, USA (Eds.) The University of Warwick, Coventry, UK (Eds.) E-Librarian Service The Science of Service User-Friendly Semantic Search in Digital Service Design and Delivery Systems Libraries Service Design and Delivery provides a compre- hensive overview of the increasingly important The Science of Service Systems intends to stimulate This book introduces a new approach in designing role played by the service industry. Focusing on discussion and understanding by presenting E-Librarian Services. Such a system is able to the development of different processes employed theory-based research with actionable results. retrieve multimedia resources from a digital by service organizations, the book emphasizes Most of the articles focus on formalizing the theo- library in a more efficient way than by browsing management of service in relation to products. It retical foundations for a science of service systems, through an index, or by using a simple keyword not only explores the complexity of this relation- examining a wide range of substantive issues and search. It combines recent advances in multimedia ship, but also introduces strategies used in the implementations related to service science from information retrieval with aspects of human- design and management of service across various various perspectives. From the formal (ontologies, machine interfaces. The user can enter his question sectors, highlighting where tools, techniques and representation specifications, decision-making and in natural language. The premise is that more processes applicable to one sector may prove maturity models) to the informal (analysis frame- pertinent results would be retrieved if the search useful in another. The implementation methods works, design heuristics, anecdotal observations), engine understood the sense of the user’s query. introduced in the book also illustrate how and these contributions provide a snapshot in time of The returned results are then logical consequences why companies can transform themselves into the gradually emerging scientific understanding of of an inference rather than of keyword match- service organizations. While the book is primarily service systems. ings. An E-Librarian Service simulates a human intended as a text for advanced-level courses librarian. Hence, it does not return the answer in service design and delivery, it also contains Features to the user’s question, but it retrieves the most theoretical and practical knowledge beneficial to 7 Presents theory-based research with actionable pertinent document(s), in which the user finds both practitioners in the service sector and those results 7 Contributions from cross-disciplines the answer to his question. Also, an E-Librarian in manufacturing contemplating moving towards and multiple angles 7 Presents a wealth of key Service always proposes a solution to the user, service delivery. concepts in the development of service science even if the system concludes that there is no advancement 7 Provides a comprehensive foun- exhaustive answer. Features dation for future development 7 Lays the groundwork for a universal presenta- Features tion of the term service 7 Features a mixture From the contents 7 Complete overview of several related and of empirical research as well as cases studies and Introduction of the Science of Service Systems.- current research topics in computer-science, e.g., actual tools/exercises to ensure the link between Embedding the new Discipline of Service Semantic Web technologies, natural language research and practice 7 Holistic overview of Science.- Key dimensions of Service systems in processing, and information retrieval) 7 Provides service design and development 7 Written by Value-Creating Networks.- Making a Science of a solution for current problems in digital libraries; leading researchers and practitioners. Service Systems Practical: Seeking Usefulness how to retrieve in a reliable and user friendly way, and Understandability while Avoiding Unneces- pertinent documents from a multimedia knowl- From the contents sary Assumptions and Restrictions.- Flexible edge base 7 Complex subjects like Information Understanding Services and the Customer Service Systems.- Semantics for Smart Services.- Retrieval, Semantic Technologies, or Descriptive Response.- Goods, Products and Services.- The Designing Auctions for Coordination in Service Logics are surveyed and explained in a pedagogical IBM Story.- Rethinking Lean Service.- Trans- Networks.- Service Systems Modeling: Concepts, way with multiple examples and illustrations formations Path of the ICI Explosive Business.- Formalized Meta-Model and Technical Concre- Shifting from Production to Service to Experience- tion.- Onto-ServSys: a Service System Ontology.- Fields of interest based Operations.- Complex Deployed Responsive A Framework that Situates Technology Research Information Storage and Retrieval; Multimedia Service.- A Multi-organisational Approach to within the Field of Service Science. Information Systems; User Interfaces and Human Service Delivery.- Through Life Costing. Computer Interaction Fields of interest Fields of interest Management of Computing and Information Target groups Management of Computing and Information Systems; Management/Business for Professionals; Professional/practitioner Systems; Management/Business for Professionals; Operations Research/Decision Theory Operations Research/Decision Theory Type of publication Target groups Professional book Target groups Professional/practitioner Professional/practitioner Type of publication Type of publication Contributed volume Contributed volume Due March 2011 Due March 2011 Due May 2011 2011. X, 285 p. (Service Science: Research and 2011. X, 215 p. 100 illus. (Service Science: Research and Innovations in the Service Economy) Hardcover 2011. 250 p. 40 illus. (X.media.publishing) Hardcover Innovations in the Service Economy) Hardcover 7 € 79,95 | £72.00 7 approx. € 49,95 | £44.99 7 € 79,95 | £72.00 7 * € (D) 85,55 | € (A) 87,95 | sFr 115,00 7 approx. * € (D) 53,45 | € (A) 54,95 | sFr 72,00 7 * € (D) 85,55 | € (A) 87,95 | sFr 115,00 9<HTMEPB=jicgji>ISBN 978-1-4419-8269-8 9<HTOGPC=bhhecc>ISBN 978-3-642-17742-2 9<HTMEPB=jidcag>ISBN 978-1-4419-8320-6 springer.com/NEWSonline Springer News 1/2011 Professional Computing 113 M. Newborn, McGill University, Montreal, Quebec, F. Paternò, Pisa, Italy (Ed.) S. Reeves, University of Nottingham, Nottingham, Canada United Kingdom Migratory Interactive Beyond Deep Blue Applications for Ubiquitous Designing Interfaces in Public Chess in the Stratosphere Environments Settings Understanding the Role of the Spectator in More than a decade has passed since IBM’s Deep Ubiquitous environments are important because Human-Computer Interaction Blue computer stunned the world by defeating they allow users to move about freely and continue Garry Kasparov, the world chess champion at the interaction with the available applications Interaction with computers is becoming an that time. Beyond Deep Blue tells the continuing through a variety of interactive devices (including increasingly ubiquitous and public affair. With story of the chess engine and its steady improve- cell phones, PDA’s, desktop computers, digital tele- more and more interactive digital systems being ment. The book provides analysis of the games vision sets, and intelligent watches). A frustrating deployed in places such as museums, city streets alongside a detailed examination of the remark- limitation is that people have to start their session and performance venues, understanding how to able technological progress made by the engines over again from the beginning at each interaction design for them is becoming ever more pertinent. – asking which one is best, how good is it, and device change. This book reports results based Crafting interactions for these public settings how much better can it get. Features: presents a on the work in the OPEN project. It provides raises a host of new challenges for human- total of 118 games, played by 17 different chess solutions able to address three key aspects: device computer interaction, widening the focus of design engines, collected together for the first time in change, state persistence and content adaptation. from concern about an individual’s dialogue with a single reference; details the processor speeds, an interface to also consider the ways in which memory sizes, and the number of processors used Features interaction affects and is affected by spectators and by each chess engine; includes games from 10 7 Addresses emerging issues in ubiquitous bystanders. World Computer Chess Championships, and three environments 7 Demonstrates how to design computer chess tournaments of the Internet Chess architectures able to support context-dependent Features Club; covers the man-machine matches between systems 7 Highlights how interactive applica- 7 Contributes a series of empirical studies of Fritz and Kramnik, and Kasparov and Deep Junior; tions can benefit from multi-device environments technology situated in public settings 7 Offers describes three historical matches between leading a design framework for performance or perfor-
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