FAQ The screen shows highly saturated colours, is tinted, or appears yellowish, reddish, or bluish

1. The screen colour always seems too bright.

Screens with a higher colour saturation rate display brighter colours. This is a normal occurrence.

2. The screen colour is distorted or tinted, appearing yellowish, reddish, or bluish at all times. a. Adjust the colour temperature as follows: Open Settings, search for and access Colour temperature or Colour mode & temperature, then set a colour temperature that is comfortable for you. b. Open Settings, search for and access Eye Comfort, then set a colour temperature that is comfortable for you. . Eye Comfort mode effectively reduces blue light and adjusts the screen to display warmer colours, relieving eye fatigue and protecting your eyesight. When this mode is enabled, blue light will be filtered out and the screen will take on a yellowish or reddish tint. . Enable or disable Natural tone mode according to your needs.

c. It is recommended that you disable Colour correction in Settings. Colour correction mode is designed to make viewing the screen easier for users with colour vision impairments. Enabling this mode will result in a strong colour cast. d. Ensure that Colour inversion is disabled by going to Settings > Smart assistance > Accessibility > Colour inversion. (This feature is only available on EMUI 9.0 and later.) e. Ensure that Simulate colour space is disabled in Settings.

. If you can't find Profile GPU rendering, you may have deleted app data for Settings or hidden Developer options. . In this case, open Settings, search for and access Build number, and touch Build number seven times in a row until You are now a developer! is displayed. 3. The screen appears discoloured when viewed from a certain angle.

When you tilt the phone, you may notice a slight change in the display colour from certain angles. This is a normal feature of touchscreens with a wide colour gamut. Every Huawei phone screen is provided by a top-tier supplier in the industry and its brightness uniformity is strictly inspected to ensure that it meets the industry standards.

If the discoloured screen has affected your normal use of the Huawei phone, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.

4. The screen appears discoloured or becomes too saturated when taking photos. a. Ensure that the camera lens is not blocked. The photo preview may appear red if the lens is blocked. b. When taking photos of food in Photo mode, your phone automatically enables Food mode, resulting in a brighter colour effect. c. Check if Pro mode is being used. Pro mode provides some professional photography parameters that bring out special colour effects in your photos. If you're not used to Pro mode effects, switch back to Photo mode. d. Check if a filter is applied. Select None for Filter, or switch back to Photo mode. e. Check if Master AI, AI photography., or AI enhanced. is enabled. Disable it and try again. f. If the issue persists, go to the Camera settings screen, then touch Restore defaults and try again.

Vertical coloured bars appear on the phone screen

If you see coloured bars on the phone screen, as shown in the following figure, you may have enabled Profile GPU rendering in Developer options by mistake. In this case, open Settings, search for Profile GPU rendering, and disable it.

 If you can't find Profile GPU rendering, you may have deleted app data under Settings or hidden Developer options.  It is recommended that you open Settings, search for Build number, and touch Build number seven consecutive times until "You are now a developer!" is displayed.

What to do if the phone cannot turn on or shows a black screen?

This issue could be caused by power consumption. We suggest you to charge your phone for at least 30 minutes with the standard charger, then please try again.

Please wait for a few minutes for the charging status to be shown on the screen.

If there is a ringtone or vibration when the phone turns on, but the screen is still black.

This could be the screen’s problems, please bring the phone to the nearby service center for diagnosis with the Proof of Purchase.

If the phone can turn on, but it is still stuck on one interface during this process.

If the screen stays on the EMUI interface when the phone turns on, we suggest you to click “Reboot system now”.

To avoid mistouching the wrong buttons to access into the Recovery interface, please do not press the power button and the volume button at the same time.

The Recovery is a backup function for Android Phones which can modify the internal data or system.

The phone crashes or the screen always displays abnormally.

If the phone crashes or the screen displays abnormally, such as black, white or blue screen, you can hold the power button for over 10 seconds to forcefully reboot the phone. And the forceful rebooting will not delete the files in your phone, please don’t worry.