APComm

ACADEMY 2019

from Wednesday 27 November to Friday 29 November Hosted by at the Belton Woods Hotel, Members of the Communications and Public Affairs Team involved in this year’s Academy welcome you back to Lincolnshire.

Tony Diggins Sandra Mason Julia Lovett John Horton Head of Communications Graphic Design and Graphic Design and Campaigns and and Public Affairs Publication Publication Engagement Officer

We’re delighted to welcome you back to Lincolnshire for the We will be here throughout the event to make sure everything APComm Academy. The APComm Executive has created runs smoothly and efficiently so please contact any of us if a very strong agenda which has led to another sell-out you have any queries or anything you think we can help with. attendance. Once again Belton Woods Hotel won through the tendering process which has allowed us to keep the full delegate fee to around £500 – representing remarkable value for money and is well under the cost of attending even five or more years ago! Contents 3 6 7 9 1 5

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...... Ruth Shulver ...... Shulver Ruth ...... Co-Chairs of APComm Kate Quilley and and Quilley Kate Bill Skelly ...... Chief of Lincolnshire

Thursday Friday Delegates ...... Wednesday Speaker Biographies Speaker Agenda ...... Wednesday Thursday Friday Welcome Our Sponsors Digital Marketplace

With thanks to Our Sponsors - please visit and engage during the refreshment breaks!

1 APComm 2019 Academy vuelio.com 0203 426 4125

2 Belton Woods Hotel | 27th to 29th November 2019 Digital Marketplace

WEDNESDAY

CEDAR 1 and 2 | From 1000 – 1600

Are you in a senior or technical role within your communications team? Do you understand the various national IT projects that will be impacting on your team? If the answer to any of those questions is ‘yes’, experts from these areas will be available to answer all of your questions in our special ‘Digital Marketplace’ throughout the first day of the APComm Academy on Wednesday 27th November.

Single Online Home National Enabling Programme Do you want to understand what tools and services the NEP is Here’s your chance to put your questions to the Single Online Home implementing that’ll help transform the way we securely work and National Team. collaborate, hear about the progress and see how they’ll enrich forces’ David Stones, Director of Single Online Home recognises that not comms approach? everything will run smoothly with the journey along the way and that Simon Pountain, Business Change Lead collectively a lot has been learned from the experiences to date. The service is continuing to develop and the team is keen to hear from you on how they can shape it to meet the needs of police forces and the public. National Project This is your chance to have an open conversation about SOH! David Bailey, NPCC Digital Policing Portfolio will be available to discuss the The Digital Public Contact programme lead, Chief Tony Josephs latest developments in the national social media project landscape review will also be available to answer your questions about Single Online Home or and what it proposes around future public engagement and contact. How on a one to one basis discuss your experience of joining the platform. they can help you procure the right platforms and get the most out of public engagement through your social media channels? David will be here to answer your questions.

3 APComm 2019 Academy A Wellbeing Van will be on-site on Thursday 28 November all day Ask the Oracle! outside the front of the hotel Many people at the APComm Academy will have benefited from The National Police Wellbeing Outreach Service is a fleet of bespoke fitted vans, which can deploy nationally, offering physical, the expertise shared by our legal psychological and financial health checks to officers and staff. guru, Amanda Ball, who delivers the APComm Media and Social The vans are staffed locally by wellbeing leads, usually supported by Media Law training sessions. Occupational Health staff or providers from the force area.

They are an opportunity to take wellbeing services out to the frontline, to In between these sessions, which run around four times a year, make sure officers and staff know what support is available should they we continue to receive requests for Amanda’s view on legal need it. challenges police communicators are grappling with – from copyright and publishing issues in the online space, through to Take this opportunity to come visit the Wellbeing van - there are a number of services on offer: the rights of communications officers to be present on police operations, and much much more. • Pop in, spend five minutes having a look around and have a chat with the staff from Oscar Kilo So, we have invited Amanda, as a subject matter expert, to join us • Pick up some information around support services available at the Academy this year. As well as being in a position to provide • Book a free healthcheck carried out by a medically trained practitioner a view on any legal issue which may arise during the course of the Academy programme, Amanda is also happy to be approached informally by any APComm member at the Academy who may have a specific legal question they would like to discuss with her.

Amanda will be present throughout the majority of the daytime sessions, and each evening for informal networking or discussion.

4 Belton Woods Hotel | 27th to 29th November 2019 Welcome to Lincolnshire

Bill Skelly As always, the pressures on you as individuals dealing with the range of communications issues surrounding such incidents, takes its toll and I am glad to see once again that Welfare and Wellbeing – subjects close to my heart – are well featured on your agenda with the additional opportunity this year to have personal consultations in the Oscar Kilo van provided by the National Police Wellbeing Service’. Do take advantage of that opportunity which will be right here on your doorstep throughout the event. I said in the foreword to the brochure last year that 2018 had been a Once again, the Academy is a complete sell out with people who didn’t momentous year for policing and 2019 has been no less so. Last year I register in time having to be turned away. The popularity of the event is no cited terrorism as a predominant feature and a happy contrast this year doubt down to the strong and wide ranging agenda. But as always on these was that policing received the best news it has had in a generation with the occasions, a great deal of knowledge and value will be gained by the announcement of an uplift of 20,000 new officers. No doubt many of you interaction with your colleagues and partner agencies. All the issues you will have been involved in the communications issues relating to that and will discuss over the three days will have at their core, the aspects of on Thursday afternoon you will be receiving an authoritative update from maintaining and building public trust and confidence in the police during the Strategic Lead, Janette McCormack. You will such challenging times. also be hearing about the communications issues from a selection of this year’s major events including the critical incidents at in I am unable to be with you to open the event but I look forward to meeting ; the Cyber Attack on the national Police Federation; the Gatwick many of you at dinner on Thursday evening. I am proud to be the host force Drone incident in and the increasing national incidence of online chief constable again for such an important annual event and we are child sexual abuse. NPCC lead on violent crime, ACC Jackie Sebire will be delighted you have chosen to return to Lincolnshire for the seventh year in covering what has become another major national issue during the year. succession. Once again it is a highly impressive agenda and right up to date which will provide the opportunity for delegates to learn from the experiences of the professionals who dealt with them. What an invaluable learning environment this is going to be for you over the 3 days! The themes may be repeated but the learning emanating from them will be fresh. Bill Skelly

5 APComm 2019 Academy Welcome

Kate Quilley Ruth Shulver Co-Chair Co-Chair

It is our absolute pleasure that the Association of Police Communicators • Support for the welfare and wellbeing of all our members. presents to you APComm Academy 2019. • The provision of relevant skills and development opportunities for Having seen our annual conference grow in strength to strength over members. previous years, this is the first to take its new title. The name change, • A focus on the big issues and communications challenges facing following members’ feedback and seeks to reinforce APComm’s policing. commitment to providing the best opportunities in shared learning and continuous professional development. APComm is your network so we hope that not only will you find Academy 2019 an incredibly thought-provoking and eye-opening experience, we also As you will fully appreciate the role communications plays today is one of hope you will have the chance to meet colleagues from across the country, great significance. We see, more so then ever the value, efficient, effective share your experiences and grow your professional network. and innovative communications can play in directly contributing to protecting people within the communities and networks our policing It is our privilege to represent such incredible people in a profession we are organisations serve. passionate about. So we would encourage you to absorb, enjoy and please do let us know your feedback from this year’s event. In recognition of the growing complexities and pressures communication professionals face, we were keen to focus this year’s event on three critical Finally a massive thank you to everyone who has supported us in making areas. So the golden threads you will find running throughout the three days Academy 2019 happen alongside all of the other training and development of our Academy are: sessions APComm has hosted throughout the year. Kate Quilley and Ruth Shulver Co–Chairs 6 Belton Woods Hotel | 27th to 29th November 2019 Agenda

WEDNESDAY

REGISTRATION AND CHECK IN from 1230 BUFFET LUNCH IN STANTONS BRASSERIE

HOSTED BY: KATE QUILLEY, CO-CHAIR AND HEAD OF CORPORATE COMMUNICATIONS FOR POLICE

PLEASE TAKE YOUR PLACES IN THE MAJOR OAKS SUITE BY 1315 At a time when demand is rising and the public expect more than ever from public services, this session will focus on the need for effective and 1315 Academy Opening sustained employee engagement – now more than ever. Nita Clarke, Director, Involvement and Participation Association Ruth Shulver | Kate Quilley and Co-Chair of the Government Task Force Co-Chairs of the Association of Police Communicators

1325 Overview – The communications Landscape and our Challenges 1500 REFRESHMENTS AND SPONSOR TIME Chief Constable of Gareth Morgan, Chair of the National 1530 Breakout Sessopms – choice of: Police Chiefs Council (NPCC) Communications Advisory Group considers the communications challenges policing has faced during 2019, and looks Option 1 | HAWTHORNE 1 at what lies ahead in the communications landscape for 2020. • Workshop - Leadership Skills for Senior Police Communicators Chief Constable Gareth Morgan, Director of Senior National – Influencing and Negotiating Assessment Centres and the NPCC chair of the Communications Advisory Group An interactive workshop which considers whether senior police communications professionals are ready for the new leadership 1400 Employee Engagement, Now More than Ever challenge. Nita Clarke is the Director of the Involvement and Participation Association Chief Constable Gareth Morgan, Director of Senior National (IPA), Britain’s leading organisation delivering workplace support for good Assessment Centres and the NPCC chair of the Communications employment and industrial relations. She was vice-chair of the MacLeod Advisory Group Review on employee engagement and continues to work with David MacLeod on the national Employee Engagement task force, launched by Supported by: Prime Minister in March 2011. Lisa Benbow, Head of Corporate Communications for Engaged employees are a vital part of any organisation and policing is no | Staffordshire Fire & Rescue different. Nita will talk about what organisations need in order to have effective engagement – and the importance of the four strategic enablers. She will also talk about the clear and obvious links between engagement, wellbeing and performance. 7 Follow us on @apcomm999 join the conversation at #APCommAcademy19 APComm 2019 Academy Option 2 | MAJOR OAKS SUITE Come along to this workshop to hear first-hand from a former police communicator, Jenna Flanagan, about what the national wellbeing • Engagement in Practice – The Evidence, the Experience and the service, through Oscar Kilo, can offer in terms of support, evidence Endgame based resources, toolkits and training. Having an engaged workforce delivers improved motivation, morale and Facilitated by: alignment to our purpose, which then translates to improved quality of Jenna Flanagan, Digital Resource and Engagement Manager for service and outcomes for victims of crime. What’s not to like? Why is the Oscar Kilo and the National Police Wellbeing Service journey so difficult in policing? And where does communications fit in? This immersive workshop will help you explore and benchmark where Supported by: your force is on the EE journey, providing data, evidence and best Kate Quilley, Head of Corporate Communications – practice to help you on your way. In the current climate it’s the evidence that matters, so being able to show that EE impacts on the performance of your workforce really counts. 1630 Building Behaviour Change into Police Communications Facilitated by: This session will give an introduction to behavioural insights and how they Nita Clarke Director, Involvement and Participation Association can be applied to communications across police forces. We will cover how and Co-Chair of the Government Task Force to create police communications that are based on good evidence, focused on behaviour change and evaluated rigorously. Liz Riding, Head of Media and Engagement – Ollie Sugg, Advisor, Behavioural Insight Team Supported by: 1730 END OF ACADEMY DAY 1 Clare Mills, Head of Corporate Communications and Engagement– The bar in the Major Oaks Lounge will be open from 1900 Option 3 | HAWTHORNE 2 1930 HOT BUFFET DINNER AND NETWORKING IN THE MAJOR • ‘Starting the Conversation: Wellbeing, Resilience and Communications’ OAKS SUITE INCLUDING ‘VERY SHORT’ QUIZ! Some of the biggest issues that affect the wellbeing of officers and staff is the increasing pressure and types of demands placed upon them while at work. This is why wellbeing, and everything that means, needs to become part of daily business.

8 Belton Woods Hotel | 27th to 29th November 2019 Follow us on Twitter @apcomm999 join the conversation at #APCommAcademy19 THURSDAY Major Oaks Suite

0845 ACADEMY – DAY TWO

HOSTED BY: CLARE MILLS, VICE CHAIR AND HEAD OF COMMUNICATIONS AND ENGAGEMENT (WILTSHIRE POLICE AND PCC) AND NICOLA ATTER, AND NICOLA ATTER, VICE CHAIR AND CORPORATE COMMUNICTIONS MANAGER ( CONSTABULARY)

Review of the previous day and preview of today’s agenda • Responding to Online Child Sexual Abuse Activist Groups (OCAGs) and Increasing Public Confidence in Policing 0900 Quick Fire Case Studies with panel discussion and questions In 2018 the increasing escalation of activity by Online Child Sexual • Police Federation – Cyber Security Attack Abuse Activist Groups (OCAGs) was declared a critical incident by the Police Service of Northern Ireland. Concerned about the rise in the Anyone own a fax? number of incidents, the increasing public support for these groups and When a cyber attack hit the headquarters of the Police Federation of this type of aggressive vigilante behaviour, the organisation began and all systems were affected and sensitive data had developing a communications strategy to support the overall policing been potentially breached. When it was felt it couldn’t get worse it did operation and increase public confidence in the work of detectives in and a high level policing investigation involving Government began. the Public Protection Branch. This input will take you through the extreme communications Media Centre Manager Lorna Dobson and Gold Commander Detective challenges when systems are down. Chief Paula Hilman worked closely with NPCC lead ACC Catherine Feast, Head of Communications – Dan Vajzovic to develop the communications strategy and national guidance regarding the activity carried out by OCAGs with the aim of Police Federation of England and Wales co-ordinating and supporting the OCAG Delivery Plan in alignment with • Operation Trebor - Gatwick Drone Attacks the National Vulnerability Action Plan across England, Wales, Scotland and Northern Ireland. Last Christmas, a malicious drone attack at Britain’s second largest airport closed the runway for 36 hours, disrupting 1,000 flights and the Lorna Dobson, Media Centre Manager, Corporate travel plans of 140,000 passengers. Communications – Police Service of Northern Ireland The police response and subsequent criminal investigation was the focus of intense public, media and political scrutiny. The incident was • Breck’s Last Game – A Collaborative Project unprecedented at any airport in the world and has led to enhanced Following the success of Kayleigh’s Love Story – a film about 15-year-old security nationally and internationally. schoolgirl Kayleigh Haywood who was murdered after being groomed Beth will chart ’s operational and communications online – Police was approached by Lorin LaFave, the response and share key learning recommendations, relevant to any mother of 14-year-old Surrey teenager Breck Bednar who was killed in police communicator dealing with sites of critical national in 2014. infrastructure. Breck had been groomed through gaming sites and was murdered by an online “friend” he had gone to meet for the first time. Beth Durham, Head of Corporate Communications – Sussex Police 9 Follow us on Twitter @apcomm999 join the conversation at #APCommAcademy19 APComm 2019 Academy Lorin wanted Breck’s story to be told to help raise awareness of the online 1200 Breakout Sessions grooming of boys. took on the project, collaborating with , Option 1 | CEDARS 1 AND 2 and Police to make it happen. • PCC Communications – Challenges, Collaboration, Integration This presentation outlines how the four-force collaboration delivered the They say communication is key, especially when it comes to working project, what worked, and what was learned – from making the film and with our key partners. But there’s often a breakdown in communication working closely with Lorin, to briefing and managing stakeholders across between two of the most important communications functions in local the country and co-ordinating a media launch and school roll-out in four policing, the police force and the Police and Crime Commissioner force areas. communications teams. This joint workshop brings together force and The final product has been shown to thousands of school children in all PCC communicators to look at how we can improve our working four force areas, has won a string of awards, been adopted by Australian relationship in order to deliver effective communications. It will also Federal Police and been viewed millions of times online. include a short presentation on purdah and the dos and don’ts for Catherine Oakes, Leicestershire Police communication teams ahead of the 2020 PCC elections. Caroline Tozer, Ruth Shulver, Co-Chair and Deputy Director for Media and OPCC Communication – Service Clare Mills and Zara-Ann Hughes, Wiltshire Police and OPCC Clarissa Hawthorne, Claire Tomkins, Senior Communications Officer and Vulnerability Association of Police and Crime Lead – Commissioners Option 2 | HAWTHORNE 1 1045 REFRESHMENTS AND SPONSOR TIME • Collaborative Work across the Public Sector 1115 Stalking and Harassment – A Personal and Professional Working with others brings new ideas, drives innovation and creates Perspective opportunities for better and more efficient ways of working. The case for Since running for office in 2012 until October last year Sussex PCC Katy collaborative working across policing and public sector partners has Bourne was harassed and stalked online and on the streets by a local man. never been more compelling. So how do you create successful His obsessive behaviour included publishing thousands of online posts, collaborations? This session provides insights into the experiences of dozens of videos and repeated malicious and false allegations. Despite Staffordshire Police and Northamptonshire Police which have submitting six years’ worth of evidence the CPS advised that a criminal established collaborative arrangements with Fire & Rescue partners charge was not warranted so Katy had to resort to civil injunctions to get her and explores the potential pitfalls and success factors which can lead stalker to desist. Katy will talk about how this experience and the murder of to successful collaborative working arrangements with partners from a young stalking victim made her determined to improve the police and across the public sector, including local resilience forums. prosecutor response to stalking and to raise the profile of a hidden but Richard Edmondson, Head of Corporate Communications – growing crime. Northamptonshire Police PCC OBE, PCC – Sussex Lisa Benbow, Head of Corporate Communications – Staffordshire Police | Staffordshire Fire and Rescue Service 10 Belton Woods Hotel | 27th to 29th November 2019 Follow us on Twitter @apcomm999 join the conversation at #APCommAcademy19 Option 3 | HAWTHORNE 2 1510 REFRESHMENTS AND SPONSOR TIME

• When Social Media Goes Wrong – Challenges, Impact, 1540 Police Uplift Programme Mitigation, Opportunities – share and tell facilitated session The Conservative Government’s ambition to create 20,000 additional Day in day out we see police communicators do some fantastic work on officers in the next three years has seen forces urgently revisiting their social media. But we know that occasionally things do go wrong. So attraction and recruitment strategies. Programme Director, Janette what do you do when you’ve inadvertently created a perfect Twitter McCormick and Head of Communications for the Uplift Programme, Keiley storm, or when the comments are stacking up quicker than Gartland, will give an overview of the Programme, the national attraction you can say Mark Zuckerberg? focus, how national and local ambition can come together and what In this session we have a number of speakers talk through when social opportunities the Uplift Programme gives forces. media has gone wrong for them, including what they did to address it Keiley Gartland, Communications Lead for Uplift and the valuable lessons they learned. There will also be the opportunity for questions and a group discussion. DCC Janette McCormick, Strategic Lead – College of Policing

1300 BUFFET LUNCH IN STANTONS BRASSERIE 1640 Feedback session and hosted discussion based on the themes and learning outcomes of the day 1345 APComm AGM 1700 END OF ACADEMY DAY 2 1400 Violent Crime: Public Narrative and Communications Challenges Personal perspective of NPCC lead on the past year and what is to come, 1930 DRINKS RECEPTION AT THE MAJOR OAKS SUITE exploration of how the subject is covered in the public narrative and communications challenges. 2000 DINNER IN THE MAJOR OAKS SUITE, RAFFLE AND KARAOKE Jackie Sebire, Assistant Chief Constable – SMART DRESS 1430 Miriam Brown, Senior Communications Manager – Violence, Metropolitan Police 1440 Mother of knife crime victim 1450 Panel session

11 Follow us on Twitter @apcomm999 join the conversation at #APCommAcademy19 APComm 2019 Academy FRIDAY Major Oaks Suite

0915 ACADEMY – DAY THREE

HOSTED BY: RUTH SHULVER, CO-CHAIR AND DEPUTY DIRECTOR FOR MEDIA AND COMMUNICATION – METROPOLITAN POLICE SERVICE

Review of the previous day and preview of today’s agenda Members from the team, together with an Inspector who led on the ground, will explain the timeline and what issues they faced along the way. 0930 Facial recognition – is your comms ready to create confidence and D/Inspector Adam Wilkins, avoid the pitfalls? With winning a judicial review on their use of facial Kate Viles, Media and Communications Manager – Derbyshire recognition, forces up and down the country will increasingly start to consider Constabulary its use locally. Understand the communications minefield with an interactive workshop where South Wales and the Met Police share their experiences as Katy Law, Media and Communications Officer – Derbyshire you work through scenarios on how to approach this controversial area. Constabulary D/Sergeant Sean Byron, NPCC Staff Officer for Facial Identification 1215 VIDEO: NPCC Chair Martin Hewitt

Juliet Gardner, Communication Officer – South Wales Police Policing – The Challenges and Opportunities through Effective Ruth Shulver, Co-Chair and Deputy Director for Media and Communication Communication – Metropolitan Police Service Ruth Shulver, Co-Chair and Deputy Director for Media and Communication – Metropolitan Police Service 1030 REFRESHMENTS AND SPONSOR TIME 1230 ACADEMY CLOSES AND BUFFET LUNCH 1050 Whaley Bridge Incident – Derbyshire Saving the Dam On Thursday 1 August a small town in Derbyshire was evacuated due to fears that Toddbrook Reservoir dam wall would breach and flood the town. Derbyshire Constabulary Communications and Engagement team led on communications for the following week keeping residents and people across the country informed about what was happening.

12 Belton Woods Hotel | 27th to 29th November 2019 Follow us on Twitter @apcomm999 join the conversation at #APCommAcademy19 Biographies WEDNESDAY HOSTED BY:

Kate Quilley Ruth Shulver Co-Chair and Head of Corporate Co-Chair and Deputy Director for Media and Communications – Warwickshire Police Communication – Metropolitan Police Service

Kate’s career started in local journalism, where she trained and worked for weekly and As Co-Chair of APComm she is passionate about sharing best practice and organisational daily newspapers in the Midlands prior to becoming a Press Officer for Derbyshire learning, professional development and promoting better collaborative inter-force/ Constabulary in 2006. Two years later she moved to Warwickshire Police on promotion partnership working. to the role of Senior Press Officer, where she led the communications for a wide range of operations and campaigns. Ruth is Deputy Director for Media and Communication at the Metropolitan Police, providing senior communication advice to Management Board members and leading the Kate was appointed to the role of Head of Corporate Communications for both communication team through a busy period of violence, increased protests, significant Warwickshire Police and West Police in February 2013. She created the alliance’s scrutiny of high profile investigations, the production and broadcast of The Met first shared communications function, delivering services to both forces and leading on documentary, an uplift in campaign spending and changes to the internal communication the delivery of all aspects of communications and strategic advice. approach. Ruth returned to the Met in 2018 after five years as Head of Comms for Surrey In October this year the Corporate Communications function for the alliance was Police. separated to provide standalone teams for each force. Since this time Kate has taken up the role of Head of Corporate Communications for Warwickshire Police a post she is honoured and privileged to hold in a force she holds extremely close to her heart. In January 2019 Kate was elected as Co-Chair for APComm, an opportunity she is extremely passionate about and through which she has been working hard to support the well-being, networking and professional development of communication professionals across the country.

13 APComm 2019 Academy Overview – The communications Landscape and our Challenges Employee Engagement, Now More than Ever

Gareth Morgan Chief Constable, Staffordshire Police Nita Clarke Director of Senior National Assessment Centres and Director, Involvement and Participation the NPCC chair of the Communications Advisory Association (IPA) Group

Gareth Morgan joined Staffordshire Police as Chief Constable in June 2017. Nita Clarke is the Director of the Involvement and Participation Association (IPA), Britain’s leading organisation delivering workplace support for good employment and industrial He embarked on his police career in 1990, when he joined Police as a relations. She was vice-chair of the MacLeod Review on employee engagement and Constable, before being promoted to Sergeant, based in . In 1996 he joined the continues to work with David MacLeod on the new national Employee Engagement task Accelerated Promotion Scheme, and following this secured his promotion to Inspector. He force, launched by Prime Minister David Cameron in March 2011. continued to work in a variety of uniform and detective roles for a number of years. She was appointed as Vice-President (employee relations) by the Chartered Institute of In 2000, he was selected to attend the FBI National Academy at Quantico and on his return Personnel Development in January 2012, and is a visiting Fellow at Kingston University was promoted to Detective Chief Inspector. Business School. She was also a member of the Mutuals Task Force established by Cabinet 2002 saw another promotion to Superintendent, where he was seconded to the Minister Francis Maude in 2011. Office, before a return to the West Midlands in 2003. She was formerly the adviser on trade unions to Prime Minister Tony Blair, working as The next eight years saw Gareth take up a variety of roles within , assistant political secretary in the Political Office at 10 from January 2001 before attending the Strategic Command Course. In 2011 he was temporarily promoted and to June 2007. Her role included liaison with individual unions and the TUC, developing took up the post of Chief of Staff to the President of the Association of Chief Police Officers. national policy in areas such as the two-tier workforce and work-life balance, supporting ministers by trouble-shooting in industrial disputes. Nita was a senior official with public In July 2012 he joined Warwickshire Police and as Assistant Chief services union UNISON from 1992 -2001. She is the author of the report, The way forward: Constable for local policing, before becoming Deputy Chief Constable at Avon and Somerset trade unions and the third sector, commissioned by ACEVO. in 2016. Nita was awarded the OBE for services to employee engagement and business in the Gareth is Director of Senior National Assessment Centres and the NPCC chair of the Queen’s birthday honours list 2013. Communications Advisory Group. He will take up a secondment from Staffordshire Police at the start of December 2019 to the College of Policing as director of the Strategic Command Course (SCC) until April 2020.

14 Belton Woods Hotel | 27th to 29th November 2019 Workshop - Leadership Skills for Senior Police Engagement in Practice – The Evidence, the Experience and Communicators – Influencing and Negotiating the Endgame Gareth Morgan Nita Clarke Chief Constable, Staffordshire Police and Director, Involvement and Participation Association (IPA) Chair of NPCC CAG See previous entry See previous entry

Liz Riding Lisa Benbow Head of Media and Engagement – Head of Corporate Communications for Staffordshire Police | Staffordshire Fire & Rescue

Liz cut her teeth in local print journalism before taking the leap into public sector PR and Lisa joined Staffordshire Police as Head of Corporate Communications in 2018 and now communications back in 1996. Law enforcement is where her heart lies and managing high leads the shared corporate communications team for Staffordshire Police and Staffordshire profile, high risk investigations and operations are her bread and butter. Fire & Rescue following the launch of the new team in August 2019. Prior to this, Lisa was With over 20 years of communications experience under her belt there isn’t much that Liz Director of Corporate Communications for international services and construction company hasn’t experienced. From managing the international media response to the Carillion from 2012 until its much publicised demise in 2018, with responsibility for internal Bay Cockle Picking tragedy in 2003, to counter terrorism arrests, stranger murders and and external communications, brand, government affairs and issues management (of event planning – it’s all in a days’ work. which there were a lot!). Since 2014, Liz has taken the lead on the development of staff engagement within During her career, Lisa has held senior communication roles at a number of global Lancashire Constabulary resulting in positive improvements across all engagement factors. manufacturing and distribution companies and was a Councillor on the CBI West Midlands If you work for Lancashire, you are more proud, motivated and attached than ever before Regional Council from 2015 to 2018 and a member of the Advisory Board for children’s and you are more than likely to recommend the organisation as a great place to work. These charity Barnardo’s from 2014 to 2017. are the positive outcomes of a prolonged and sustained engagement approach, which is now reaping rewards for staff and communities. Her work has contributed to the Home Office’s Front Line Review recommendations and her team have won awards for effective behaviour change campaigns linked to engagement. Liz is passionate about people and knows that her main strength is her team. In an ever changing environment where decisions can mean life or death, it’s those people that really count.

15 APComm 2019 Academy ‘Starting the Conversation: Wellbeing, Resilience and Building Behaviour Change into Police Communications Communications’

Ollie Sugg Jenna Flanagan Advisor – Behavioural Insight Team Oscar Kilo

Ollie is an Advisor at the Behavioural Insights Team, with a focus on policing and crime. The Having led on the initial design and development of Oscar Kilo, Jenna is now the Digital Behavioural Insights Team is a social purpose company that aims to generate and apply Resource and Engagement Manager for Oscar Kilo and the National Police Wellbeing behavioural insights to inform policy, improve public services and deliver results for citizens Service. and society. She holds a BA (hons) Degree in Public Relations from the University of Central Lancashire and has 12 years’ experience in communications roles across policing both locally and nationally. Having spent seven years of her career as a Press Officer in Lancashire Constabulary, she has experienced some of the many challenges faced by police communicators across the country and believes strongly in bringing the role of communications in line with other front- line operational roles. Before joining the police in 2007, Jenna had built up wider communications experience across private, public and third sectors in a variety of roles. She is passionate about people, influencing change and encouraging conversation at every level. She sits on the Executive Board for Lancashire Constabulary’s Women’s Network providing communications and engagement support. Outside of work Jenna is wife to a former serving Lancashire Police Officer and mum to a five year old boy. She also uses her communications expertise to support local charities in her spare time

16 Belton Woods Hotel | 27th to 29th November 2019 THURSDAY HOSTED BY:

Clare Mills Nicola Atter Vice Chair and Head of Corporate Communications Vice Chair and Corporate Communications and Engagement – Wiltshire Police and PCC Manager –

Clare is Head of Corporate Communications and Engagement for the shared service corporate An accomplished, skilled and politically astute public relations professional, Nicola has over communications team for Wiltshire Police and Police and Crime Commissioner for Wiltshire twenty years of experience in public and stakeholder affairs, internal and external change and Swindon. communications, media relations and marketing campaigns. In the last five years, she has led the corporate communications team at Norfolk Constabulary, providing a public service Clare has nearly 20 years’ experience in police communications in Northamptonshire and to the population of Norfolk and dealing daily with stakeholders common to all public sector Bedfordshire and Wiltshire, where she moved to in 2007. She is responsible for the organisations in the county. In the past two years, to further her professional development development of the Force strategic internal, external and digital communication and and communications acumen, she gained a Level 3 Institute of Leadership and Management engagement approach and leads on the Force and OPCC Recognition process. Clare also qualification. She is also a Vice Chair of the Association of Police Communicators (APComm), leads, through the shared service structure, on strategic communications and media delivery offering her the opportunity to influence communications development nationally within the for the Police and Crime Commissioner for Wiltshire and Swindon. policing and public sector. Clare was responsible for heading up the strategic communications and media approach for the inquiry into allegations of non-recent child abuse against the late Sir Edward Heath. She has also more recently led the significant communications and media for the local response to Police Federation – Cyber Security Attack the Salisbury poisonings, which saw Wiltshire Police lead in the bringing together of multiple partners at both a local and national level to co-ordinate the response phase of the consequence management element of this global incident. She is a Vice Chair for APComm, and is passionate about sharing best practice and supporting Catherine Feast police and PCC communications colleaues across the country. Head of Communications – Police Federation of England and Wales

Catherine is currently the most senior comms advisor for the staff association representing 120,000 police officers across England and Wales. Her team has won several industry awards, most recently best team in October 2019 in the Association Excellence Awards, and has been responsible for leading campaigns such as Protect the Protectors which resulted in a change in the law to help better protect emergency service workers. Originally a journalist she has worked in public sector communications for the last 25 years, in policing, law enforcement, prison service and local authority roles, leading across the range of communications disciplines including media, marketing, campaigns, PR, digital, internal and membership engagement. High profile and crisis management incidents include at Westminster with MP , £1m internal fraud, numerous murders, public order incidents and naughty police officers aplenty. 17 APComm 2019 Academy Operation Trebor - Gatwick Drone Attacks Responding to Online Child Sexual Abuse Activist Groups (OCAGs) and Increasing Public Confidence in Policing

Beth Durham Lorna Dobson Head of Corporate Communications – Sussex Media Centre Manager, Corporate Police Communications Department – Police Service of Northern Ireland

Beth has a enjoyed a career in journalism, policing and political PR spanning more than 20 years. Lorna has just over 20 years’ experience within the communications sector, starting her Having worked as a local print journalist, she moved into police communications in Norfolk career off in public relations and political communications in Dublin before joining the PSNI in 2004 where, on promotion to management, she led the communications response to Corporate Communications Department as a press officer in 2003. She has been in her many high profile and complex incidents and criminal investigations including Operation current role as Media Centre Manager for just over 12 years and manages a team of 3 Cabin (‘Climategate’), the hacking of climate research data at the University of East Anglia, senior press officers, 6 press officers and 1 student intern press officer covering a 24/7 the multi-agency response to national flood risk and the multiple-fatality USAF helicopter service to the organisation and media. As part of her role, Lorna has provided crash in 2014. communications advice and support for complex high profile cases and critical incidents including the murders and attempted murders of police officers and prison staff, the 2012 As head of service in the public sector, and against a backdrop of reduced budgets, Beth Union flag protests and the PSNI Human Tissue Audit. has developed a number of highly-productive and award-winning communications teams focused on maximising collaborative opportunities and testing new ground. Lorna is the organisational communications lead for the PSNI Major Incident Emergency Plan, Protect & Prepare working group, and the Biometrics Retention & This was most recently evidenced in her role as the strategic lead for a controversial £1 Deletion project. She currently leads on the strategic communications and media approach billion multi-sector economic partnership in the UK’s fastest growing city of Cambridge for several Public Protection Branch complex investigations involving hundreds of where, working in a highly politicised environment, she developed and oversaw its allegations concerning the treatment of patients at Muckamore Abbey Hospital, the successful repositioning. treatment and the care provided to residents at Dunmurry Manor Care Home, and has responsibility for overall communications for historical sexual abuse cases. In 2018, she launched her own consultancy specialising in crisis communications and this led to her providing post-incident support to Sussex Police in the aftermath of the Gatwick Lorna is married and mum to three young children and a beagle puppy who keep her drone attacks. She was appointed as Head of Communications in September 2019. extremely busy when journalists are not! Beth is a champion of professional development for police communicators and recently gained Chartered Public Relations Practitioner status with the Chartered Institute of Public Relations (CIPR).

18 Belton Woods Hotel | 27th to 29th November 2019 Breck’s Last Game – A Collaborative Project Stalking and Harassment – A Personal and Professional Perspective Catherine Oakes Deputy Head of Strategic Communications and Public Engagement and Media Services Manager Katy Bourne OBE – Leicestershire Police Police and Crime Commissioner for Sussex

Catherine Oakes is the Deputy Head of Strategic Communications and Public Engagement and Media Services Manager at Leicestershire Police. Katy was raised and schooled in Sussex before graduating from Aberystwyth University. She is responsible for the force’s media relations activity, leading the team’s communications She still lives in mid-Sussex, is married to Kevin and has two adult sons. She was a response to major and critical incidents and shaping the department’s long-term successful business woman before entering politics and retains a keen interest in communications strategy. In addition, she also oversees communications activity delivered innovative business start-ups especially green technologies. on behalf of Special Operations Unit. Katy is in her second term as Police and Crime Commissioner (PCC) for Sussex. She was A former journalist, Catherine joined Leicestershire Police as the Head of Crime and Critical first elected in 2012 and re-elected in 2016, when she more than doubled her majority. The Incident Communications five years ago. She has previously worked in a variety of PCC’s role is to hold the Chief Constable of Sussex Police to account for the performance of communications roles at both and and more the Force, effectively making the police answerable to the communities they serve. further afield in Australia. Katy is responsible for setting the strategic direction and priorities for Sussex Police through the Police & Crime Plan. This includes setting the police budget and local police precept – Ruth Shulver the amount residents pay for policing in their council tax. She also has a statutory duty to Co-Chair and Deputy Director for Media and Communication – commission support services for victims of crime and to deliver community safety initiatives including restorative justice and crime reduction grants. Metropolitan Police Service She brings a genuine passion and commitment to make a difference and her work to See previous entry support victims of crime has won her praise from successive Home Secretaries and Prime Ministers. Katy was also nationally recognised for founding the award-winning Sussex Youth Commission in 2013 and the Sussex Elders’ Commission in 2015. Katy is a former Director of the Board of the College of Policing and former advisor to the Claire Tomkins, editorial board of Public Leaders Network. She is currently Chair of the Sussex Senior Communications Officer and Vulnerability Criminal Justice Board; Chair and National Spokesperson of the Association of Police & Crime Commissioners Digital Policing & Technology Portfolio; and Chair and a non-Exec Lead – Northamptonshire Police Director of the national Police ICT Company. Katy was awarded an OBE in the Queen’s Birthday Honours in June 2019 and elected as Chair of the APPC in July. Claire is Senior Communications Officer and Vulnerability Lead for Northamptonshire Police. She joined the force as a press officer nearly eleven years ago, working as a News Producer for the Office of the Police and Crime Commissioner for two of these. More recently, she was seconded to Leicestershire Police between 2017 – 19, working in a unique, dual-force role to raise awareness of child exploitation across the partnerships in both force areas. Claire is passionate about supporting the work of the Public Protection department and helping raise awareness of all forms of vulnerability. 19 APComm 2019 Academy PCC Communications – Challenges, Collaboration, Integration

Zara Hughes Caroline Tozer MCIPR Communications Officer – Wiltshire Police and Senior Communications Officer – Cheshire OPCC Police and Crime Commissioner

Caroline is an experienced communications professional with a wide range of experience Zara is a Communications Officer working within the Wiltshire Police and Police and Crime working at a senior level in fast-paced public sector communications departments. Commissioner shared service Communications and Engagement Team. She started her career as a Broadcast Journalist working for the BBC and commercial radio Zara has worked in the team for the past two years, responding to many incidents on behalf stations across the North West and North Wales. During her time in local radio, she reported of both the Chief Constable and the Police and Crime Commissioner. on some of the nation’s most high profile stories, including the April Jones disappearance and subsequent trial and the Hillsborough investigation. Prior to this, she has worked in local journalism, the NHS and the third sector. Highlights during her career so far include working on the Novichok major incidents in Salisbury and Caroline made the move into public sector communications in 2014 working as a Amesbury and producing proactive releases that led to the Police and Crime Commissioner Communications Manager for a housing association and then a leisure trust while still becoming a prominent figurehead during a response dominated operation. covering breakfast news reading shifts at Global Radio at weekends. She finally hung-up her microphone in 2017 when she joined the Office of the Police and Crime Commissioner for Cheshire as Communications Lead. The role is fast-paced and varied and sees her planning and managing all communications activity for the office as well as acting as a strategic advisor to the Commissioner on all media related issues. Clarissa Hawthorne Caroline has recently gained her CIPR Professional PR Diploma from the PR Academy in Communications Advisor – Association of Police London. Her passion is reputation management and after gaining her experience in a busy and Crime Commissioners news room, she enjoys working in the pressurised environment that crisis communications brings.

Clarissa is a national-award-winning, very experienced Communications Manager with a Clare Mills proven track-record in delivering superb external campaigns across print, digital media, Vice Chair and Head of Communications and Engagement – video and for organising national events. Wiltshire Police and PCC She joined the APCC in May 2018 and is responsible for developing and delivering an ambitious programme of external communications to enable the Association’s Members to See previous entry convey their national priorities to the public, the wider Policing family, as well as the Criminal Justice stakeholders and the Government. Clarissa’s earlier career was in producing national broadcast-television, mostly on prime- time BBC programmes such as Watchdog; Watchdog Healthcheck; Rogue Traders and Esther. She then moved to a different challenge with nine years of public sector experience including as comms manager, for Sussex Police, then for the Office of Sussex Police and Crime Commissioner as well as a year-long secondment to The Police ICT Company. Her strong suites are innovative social media and video campaigns, which has won her several awards including the Best Public Sector Campaign at the 2016 UK Social Media Communications Awards. 20 Belton Woods Hotel | 27th to 29th November 2019 Collaborative Work across the Public Sector Violent Crime: Public Narrative and Communications Challenges

Richard Edmondson Head of Corporate Communications – Jackie Sebire Northamptonshire Police Assistant Chief Constable – Bedfordshire

Rich has been head of Corporate Communications at Northamptonshire Police since 2014. He joined policing in 2013 as News and Publishing Manager for the OPCC which, at the time, Assistant Chief Constable Jackie Sebire joined in 2016 and currently also managed the press function for the Force. oversees all of community policing and crime investigation for the force. She has more than With Northamptonshire having begun a significant change programme in 2019, he heads a 25 years’ police experience, with the majority spent as a detective in homicide and serious team of 15 staff responsible for the delivery of internal and external communications, staff crime investigations with the Metropolitan Police. She was the senior investigating officer engagement, digital development and public awareness campaigns. Rich manages for a number of high profile cases including the ‘Spy in the bag’ case and the conviction of communications on critical incidents and a number of ongoing complex investigations. Britain’s youngest hit man. In 2015, his team began managing all operational fire communications for Northants Fire Jackie’s currently the National Police Chiefs’ Council lead for serious violence and has and Rescue. Rich is also media lead for the Northamptonshire Safeguarding Children regularly spoken publicly both in the media and at a series of events on the issue. Partnership with significant experience in the media management of Serious Case Reviews She was recently invited to give a talk at the United Nations in New York as part of the and high profile child protection cases. Commission on the Status of Women. Previously a journalist who worked variously as a reporter, news editor and assistant editor Jackie has a PhD in Forensic Psychology and in January 2016 was appointed a Visiting at daily newspapers in the East and West Midlands and Yorkshire, he is a keen runner and Scholar at the University of Cambridge, She has published a number of articles in relation to long-suffering QPR fan. domestic abuse and risk management. She has also advised the Police Service of Trinidad and Tobago on best practice in Homicide Investigation. Lisa Benbow Head of Corporate Communications – Staffordshire Police | Staffordshire Fire and Rescue Service Miriam Brown See previous entry Senior Communications Manager – Violence, Metropolitan Police

Miriam has 19 years’ experience within communications with the last eleven spent in the policing environment. She has spent the last year as Senior Communications Manager in the Metropolitan Police overseeing their violent crime portfolio but is delighted to be taking up her new post as Head of Corporate Communications for West Mercia Police in December. Prior to her transfer to New , Miriam joined Avon and Somerset Constabulary in 2008 where she was an Area Communications Officer. During her service she held Force portfolios across a range of crime types including dangerous drug networks, harmful traditional practices, organised and rural crime. She was also responsible for running a youth 21 APComm 2019 Academy outreach project “Live and Unsigned” in conjunction with BBC Introducing and The Glastonbury Festival, for which she received a Commendation. In 2014 she spent a year as a Staff Officer and was involved in multi-agency CSE work and the implementation of organisational learning after a high-profile death following police contact. In 2017 she was seconded to Surrey Police DCC Janette McCormick QPM as their Senior Media and Communications Manager for a year where she was responsible for the News and Media Team during several high-profile trials and inquests. She was also the Strategic Lead, College of Policing strategic lead for the Force’s “Visibility and Accessibility” behaviour change work. Miriam has also been a since 2013.

DCC Janette McCormick joined the College in February 2019 to advise on workforce development, initially focusing on improving the College service for officers and staff who Police Uplift Programme wish to develop their knowledge and skills. Since July 2019, Janette has been seconded to the Home Office as Programme Director, working closely alongside the National Police Chiefs’ Council (NPCC), to oversee the coordination work to deliver the government’s pledge to deliver 20,000 new police officers over the next three years. Keiley Gartland DCC McCormick’s policing career began with Greater Manchester Police in 1989 where she Communications Lead for Uplift worked in areas including roads policing, neighbourhood policing and communications. She was appointed Assistant Chief Constable of in 2010 and subsequently promoted to Deputy, and then temporary Chief Constable. She has been a strategic public order and firearms commander since 2008, and national police Keiley has been seconded onto the Police Uplift Programme as Head of Communications spokesperson for Gypsies and Irish Traveller issues and Lead for Disabilities. from her home force of West Midlands. While working in Cheshire, DCC McCormick was responsible for the delivery of the Chief of Staff for the last four years, Keiley has driven the force’s engagement and Constabulary’s change and leadership programmes. She guided the roll out of a new communications strategy at senior leadership level. operating model for the force with the introduction of technology to support more agile, modern ways of working providing better contact and connection with the public, as well as Prior to that, she was Head of News and Social Media for the force across a ten year period, readily accessible information to the front-line. leading on external communications for a number of significant critical incidents. In her previous role she led on collaborations, including the development of shared business In life before policing, Keiley was PR manager for Telewest Communications and started in services across four forces and implementation of a combined Police and Fire corporate communications as Communications Manager for national charity, National Institute for services. Janette also worked with partners, including health and social care to develop an Conductive Education. Out of work, Keiley admits to being an avid traveller and huge fan of integrated response for individuals and families dealing with complex needs and domestic cheese! abuse.

22 Belton Woods Hotel | 27th to 29th November 2019 FRIDAY HOSTED BY: Ruth Shulver Co-Chair and Deputy Director for Media and Communication – Sean Byron Metropolitan Police NPCC Staff Officer – Metropolitan Police See previous entry Service

Facial recognition – is your comms ready to create Sean Byron has been the NPCC Staff Officer for Facial Identification since 2014. Sean confidence and avoid the pitfalls? joined the MPS in 1993. He served 12 years in Tottenham, Haringey; then at: the Crime Academy’s Specialist Investigative Faculty; the Central Public Protection Unit, TPHQ; the NPIA/Home Office as the National Business Change Manager for PND (where, amongst other things, he led on the introduction of Facial Search within PND in 2014); the National CT Police Operations Centre; the ‘Operational Communications in Policing’ team as Product Juliet Gardner Advisor to NLEDP; then, in July 2019 he joined ‘Met Operations, Specialist Capabilities’, Communication Officer – South Wales Police assisting the MPS with progress on Live Facial Recognition. He is happily married with 3 ‘children’, 4 dogs and a snake!

Juliet Gardner has been part of the South Wales Police Communications and Media team since March 2014, delivering both external and internal comms disciplines. Juliet is the force communications lead for Facial Recognition. She has worked alongside the operational facial recognition team since May 2017, when the technology was first used at the Champions’ League Final in Cardiff, and has provided comms advice and narrative on AFR at a strategic and Chief Officer level for 2½ years. Prior to joining South Wales Police she had 24 years at the Met Office, serving her last 7 years as Senior Strategic Relationship Manager for ITV and BBC News & Weather teams – not the most obvious move from weather to policing! Outside interests include crazy walking challenges for various charities. Stupidest yet being a 100K walk - taking in all four stadiums in South Wales (Parc y Scarlets, Liberty Stadium, Principality Stadium and Rodney Parade) - in 24 hours for Motor Neurone Disease.

23 APComm 2019 Academy Whaley Bridge Incident – Derbyshire

Katy Law Detective Inspector Adam Wilkins Media and Communications Officer – Derbyshire Derbyshire Constabulary Constabulary

Adam has seven years’ service with Derbyshire Constabulary roughly split 50/50 between Katy has nine years’ experience in the marketing and communications industry. She began uniform and CID roles. He has worked as a Public Order Commander for the last two years. her career in Oxfordshire working for a children’s publisher as Marketing Editor. He is currently the DI on the Digital Investigations Unit. This includes the Cyber Crime Unit, In 2014, she moved on to the first of several roles in higher education at Oxford University Digital Media Investigators, Digital Forensics Unit and Communications Data Investigators. Students’ Union. Two years later Katy took on a temporary role as Marketing Manager at Sheffield Hallam Students’ Union and had a brief stint in Nottingham Trent University’s Adam attended as an initial responder to Whaley Bridge with a number of other officers for marketing team, before being appointed as Media and Communications Officer at the evacuation on the Thursday 1 August. He was the daytime Operational Commander Derbyshire Constabulary in 2017. from Sunday 3rd August, to the day the residents returned. Katy has experience in media relations, crisis communications, digital communications and marketing campaign management.

Kate Viles Media and Communications Manager – Derbyshire Constabulary

Kate has worked for Derbyshire Constabulary for 20 years where she started as an apprentice. During that time she has had a number of roles ranging from PA/Office Manager to a Marketing Officer. She started in the Communications Department 11 years ago and after six years of being a Media and Communications Officer she was successful in becoming the Media and Communications Manager, a roll that she has been in since March this year. Kate has a team of six including a Multi-Media Officer, Media and Communications Officers and Safer Neighbourhood Communication Officers.

24 Belton Woods Hotel | 27th to 29th November 2019 Delegate and Speaker List

Clarissa Hawthorne APCC Catherine Kimberley Cambridgeshire OPCC Alice Light Avon and Somerset Jonathan Evans Cheshire Amanda Bowman Avon and Somerset Shelley Smith Cheshire Kimberley Holder Avon and Somerset Caroline Tozer Cheshire OPCC Liz Drury Avon and Somerset Gareth Morgan Chief Constable, Staffordshire Lucy Greenberry Avon and Somerset Emma Dudman Cleveland Niamh Byrne Avon and Somerset Kimberley Walker Cleveland Zoe Almond Avon and Somerset Janette McCormick DCC Strategic Lead - College of Policing Zoe Hebden Avon and Somerset Daniel Maguire College of Policing Charlotte Parker Bedfordshire James Baker College of Policing Jackie Sebire ACC Bedfordshire Nicola Kipling College of Policing Gosia Grabczak Bedfordshire Simone van Riet College of Policing Jodie Miller Bedfordshire Susie Hill College of Policing Jon Vale Bedfordshire Aimee Latimer Counter Terrorism Julie Allen Bedfordshire Laura Evans Counter Terrorism Leigh Smith Bedfordshire Lynne Arnold Counter Terrorism Ollie Sugg Behavioural Insight Team Matt Langham Counter Terrorism Amy Lee Rach O’Sullivan Counter Terrorism Chris Newton British Transport Police Ben Sherwin Derbyshire Daisy Collingwood British Transport Police Donna Jordan Derbyshire Jordan Bluer British Transport Police Jonny Birkin Derbyshire Matt Woodhouse British Transport Police Kate Viles Derbyshire Chloe Cryne Cambridgeshire Katy Law Derbyshire Chris Lydiksen-Bond Cambridgeshire Rebecca Malpass Derbyshire Kay Cam Cambridgeshire Adam Wilkins Derbyshire Laura Wilson Cambridgeshire Charlie Loudon-Griffiths Devon & Cornwall 25 APComm 2019 Academy Janka Hartwell Devon & Cornwall Julie Jones Hampshire Steven Grant Devon & Cornwall Marisa Charles Hampshire Tanya Croft Devon & Cornwall Michelle Lees Hampshire Gill Gordon Devon & Cornwall /Dorset Keith Fairbank Kent OPCC Kristian Ward Devon & Cornwall /Dorset Anna Smith Lancashire Nita Clarke Director, Involvement and Participation Association and Liz Riding Lancashire Co-Chair of the Government Task Force Natalie -Wilson Lancashire Sarah Harris Durham OPCC Sarah Gough Lancashire Ben Cole Dyfed-Powys Victoria Hepworth Lancashire Emma Northcote Dyfed-Powys Zoe Graham Lancashire Matthew Stanton Essex Catherine Oakes Leicestershire Sarah Rowe Essex Katharine Razak Leicestershire Darren Horsman Essex (Office of the Police, Fire & Crime Commissioner Liz Mattock Leicestershire for Essex) Narinder Punia Leicestershire Andrea Lamb Gloucestershire Rachel Lynch Leicestershire Ashleigh Doyle Gloucestershire Sophie Thundow Leicestershire Daniel White Gloucestershire Amy Burrow Leicestershire (EMSOU) Jo Webb Gloucestershire Lucy Bogustawski Lincolnshire Natalie Stephens Gloucestershire John Horton Lincolnshire Jade Byrne Greater Manchester Julia Lovett Lincolnshire Matthew Taylor Greater Manchester Sandra Mason Lincolnshire Robert Birkett Greater Manchester Tony Diggins Lincolnshire Victoria Custy Greater Manchester Laurie Stocks-Moore Merseyside Sarah Keaveny Greater Manchester Combined Authority Megan Waller Merseyside Rhodri Guest Gwent OPCC Chloe Griffiths Merseyside - OPCC Charlotte Tilling Hampshire Chris Greenwood Metropolitan Police Service 26 Belton Woods Hotel | 27th to 29th November 2019 Ruth Shulver Metropolitan Police Service Adrian Pearson Northumbria - OPCC Annabel Rusbridge-Thomas Metropolitan Police Service David Bailey NPCC Digital Policing Portfolio Elaine Foster-Searle Metropolitan Police Service Jacqui Hanson Operation Hydrant Elly Roberts Metropolitan Police Service Natalie Reed Operation Hydrant Helena Hickey Metropolitan Police Service Jenna Flanagan Oscar Kilo James Avey Metropolitan Police Service Johanna Duckworth Oscar Kilo James Nadin Metropolitan Police Service Mary Goves Oscar Kilo Jo Hudson Metropolitan Police Service Suzanne Heys Oscar Kilo Mellissa Robinson Metropolitan Police Service Laura Gregory Police Federation Sean Byron Metropolitan Police Service Sophie Garrod Police Federation Siobhan Helps Metropolitan Police Service Catherine Feast Police Federation Claire Milner-Smith Norfolk Colin Scott Nicola Atter Norfolk Linda McLean Police Scotland Nina Green Norfolk Steve Smith Police Scotland Craig Millar North Wales Lee McArdle PSNI Mark Jones North Wales Lorna Dobson PSNI Carys Samuel North Yorkshire Huw Silk South Wales Hannah Popplewell North Yorkshire Jennifer Collins South Wales Sam Beattie North Yorkshire Juliet Gardner South Wales Simon Jones North Yorkshire (Office of the Fire and Crime Commis- Richard Watkins South Wales sioner) Carrie Goodwin South Yorkshire Claire Tompkins Northamptonshire Gael Stigant South Yorkshire Denise Langford Northamptonshire Fiona Topliss South Yorkshire OPCC Nicky Mawer Northamptonshire Amanda Ball Speaker Richard Edmondson Northamptonshire Ailis O’Rourke-Batten Sponsor: Police Crime Prevention Initiatives Deborah Denton Northamptonshire Police, Fire and Crime Commissioner Julian Hurst Sponsor: Police Crime Prevention Initiatives 27 APComm 2019 Academy Elliott Deeks Sponsor: PR Gloo Natalie Patrick Sussex Shona Thatcher Sponsor: PR Gloo Rebecca Turner Sussex Steve Miller Sponsor: PRCA Katy Bourne Sussex PCC Louisa O’Sullivan Sponsor: Vuelio Emily Boneham Thames Valley Stephan Israel Sponsor: Vuelio Jack Abell Thames Valley Charlotte Slaney Staffordshire Maeve Chappell Thames Valley Heather Challinor Staffordshire Neil Hawkins Thames Valley Joanne Hunt Staffordshire Vicky O’Hare Thames Valley Lisa Benbow Staffordshire Heather Sherkunov Thames Valley OPCC Lydia Hooley Staffordshire Keiley Gartland Uplift Programme Rachel Clarkson Staffordshire Catherine Foster Warwickshire Sophie Kelly Staffordshire Kate Quilley Warwickshire Clare Williams Staffordshire OPCC Lucy Kelly Warwickshire Emily Bladon-Selsby Staffordshire OPCC Eleanor Harris West Mercia Samantha De Vere Staffordshire OPCC Samantha James West Mercia Samantha Harris Staffordshire OPCC Asim Janjua West Midlands Colin Adwent Suffolk Hannah Fitzgerald West Midlands Aga Kasprzyk Surrey Jaspreet Jagdev West Midlands Helen Wilson Surrey Sharn Braich West Midlands Jim Pusey Surrey Jennifer Walker West Yorkshire (NPAS) Kaitlin Macdonald Surrey Clare Mills Wiltshire Karen Parker Surrey Kate Taylor Wiltshire Lindsay Abbassi Surrey Scott McPherson Wiltshire Tara Bunker Surrey Vicky Craig Wiltshire Beth Durham Sussex Zara Hughes Wiltshire Hannah Butt Sussex 28 Belton Woods Hotel | 27th to 29th November 2019 Lincolnshire, the home of the National Police Communicators Course now in its 33rd year, and the Strategic Media Handling Course

Police Communicator Courses - the PP series Strategic Media Handling Course – PPD series Is designed for recently appointed police and PCC communicators, Is a development course for police communicators and senior police although the content of the course is constantly updated and those in officers. It is a combination of a number of major incident case studies post for some time will benefit from the experience. It has the and practical sessions designed to provoke strategic thinking and an all reputation of a two week course crammed into one and consists of a day session on developing a media strategy for a crisis. range of presentations and practical sessions all designed to be relevant Comments from Participants who have completed the most recent to people dealing with the media in a law enforcement environment. Strategic Media Handling Course: Comments from Participants who have completed the most recent Police Communicators Course (PP62): Really challenging but thought provoking – excellent overall organisation. Excellent – I leave here with greater confidence and Really useful development and useful next stage from the understanding of police comms and was particularly press officers course. impressed by the calibre of speakers A great follow-on course with no repetition from the Can’t speak highly enough of this course – great leaders, previous PP course. wonderfully constructed sessions, powerful, educational and insightful … Fantastic advice and strategies for coping in crisis situations. Really great week … brilliant course with great people … I really enjoyed this course and wish I’d been able to go on it speakers, facilitators and organisers did a fantastic job! sooner – very well organised and planned. I felt I have learned more on this one week course than I Intense and enjoyable – clear and concise presentations and could possibly have done in years of my career. very relevant insights. Without a shadow of doubt, the most enjoyable, thought- Much enjoyed it and very useful thank you! provoking and relevant course that I have ever attended … Schedule for the PPD course: Schedule for the PP course: PPD27: Tuesday 24th to Friday 27th March 2020 PP63: Sunday 15th March to Friday 20th March 2020 In association with

The most recent course brochure can be viewed at: www.lincs.police.uk/mediacourses For further details contact: [email protected] APComm is here to: zz Represent to stakeholders all the specialist police communications professionals working to support the police service zz Provide training and help develop the knowledge, skills and career opportunities of members zz Share and promote good practice and create networking opportunities for those working in police communication zz Develop evaluation methods to demonstrate the impact that effective communication is having on policing services zz Promote the good work and successes of members and show how they have improved the police service

Training is provided to members through the Association which is working with the College of Policing to identify appropriate support. APComm also showcases and highlights good practice within the work of communication teams.

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Thank you for taking part in this year’s Academy. Have a safe journey home. Corporate Communications Headquarters PO Box 999 Lincoln LN5 7PH

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