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Lenord Mcgownd Assistant Registrar – Communications History Lenord McGownd Assistant Registrar – Communications History People’s Summary Thinking OTC Facts Chatbot: Noun. A computer program designed to simulate conversation with human users, especially over the internet. Chatbots have been around since… A. 1980’s B. 2000’s C. 1950’s D. 2010’s C. 1950’s CHATBOTS 1950: The Turing test was developed by Alan Turing 1996: Hex, developed by Jason Hutchens, was based on Eliza and 1966: Eliza, the first chatbot, was created by Joseph won the Loebner Prize in 1996 Weizenbaum 2010: Siri, an intelligent personal assistant was launched as an 1972: Parry, a computer program by Stanford scientist iPhone app and then integrated as a part of the iOS Kenneth Colby, modeled the behavior of 2012: Google launched Google Now chatbot a paranoid schizophrenic 2014: Amazon released Alexa 1981: The Jabberwocky chatbot was created by British programmer Rollo Carpenter 2015: Facebooked launched M chatbot, accessible through Messenger 1985: The wireless robot toy, Tomy Chatbot, repeats any message recorded on its tape 2016: Google unveils its Amazon Echo competitor voice-enabled bot called Google Home 1995: A.L.I.C.E. (Artificial Linguistic Internet Computer Entity) was developed by a Nobel-prize winner Richard Wallace https://www.impactbnd.com/blog/chatbots-marketing-customer-service History Summary People’s Thinking OTC Stats BUSINESS THINKING 96% of businesses believe that chatbots are here to stay for good. 75% of surveyed business planned to build a chatbot in 2017. 67% of businesses believe that chatbots will outperform mobile apps in the next 5 years. 80% of businesses claimed they already use or plan to use chatbots by 2020. https://www.impactbnd.com/blog/chatbots-marketing-customer-service PREDICTED USES OF CHATBOTS 2018 State of Chatbots POTENTIAL BENEFITS 2018 State of Chatbots MILLENIALS VS. BOOMERS 2018 State of Chatbots POTENTIAL ROAD BLOCKS 2018 State of Chatbots RESPONSE TIME 2018 State of Chatbots CHATBOT VS. E-MAIL 2018 State of Chatbots History People’s Summary Thinking OTC Facts THE RESULTS 02/20/2019 – 10/20/2019 Answers in System 6754 Overall Accuracy 94.03% Conversations with Users 18,149 Messages Sent 26,595 Desktop Users 14,822 (81.67%) Mobile Users 3,327 After Hours Conversations 6,754 Messages after 5PM or during weekends or holidays History People’s Summary Thinking OTC Stats SELLING POINTS Chatbots scored the second-highest when it came to consumers expecting instant responses, only losing out to online chat. As a business, you can use chatbots to supplement your human workforce (not replace them). By using chatbots in combination with online chat, businesses can deliver a level of real-time service that they’d be unable to achieve using either technology on its own. Ultimately, we see chatbots as a technology that can help bridge the gaps between business communication channels, and that can help deliver a better, speedier online experience to consumers. THE FUTURE ENHANCEMENTS As of June 17, 2019, we have started using Live Agents to answer questions not readily answered by OBot. So far, we have had 54 1 on 1 conversations with Users asking us questions directly. During November, we will launch an Alexa skill for OBot. Individuals may download the Alexa skill and utilize it at home. We are planning to integrate OBot with our Student Portal on February 3, 2020. SOURCES 2018 State of Chatbots Report October 30 through November 6, 2017 in the United States with a sample of 1,051 adults ages 18-64. Chatbots Gone Wild! A Brief History of Chatbot Marketing https://www.impactbnd.com/blog/chatbots-marketing- customer-service Lenord McGownd, Assistant Registrar – Communications [email protected] .
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