GLENN COUNTY Information Services Committee 516 West Sycamore Street Willows, California 95988 Telephone (530) 934-6476 FAX (530) 934-6421

June 19, 2017

TO: Prospective Contractors

FROM: Glenn County Information Services Coordinating Committee

SUBJECT: Request for Proposal for Technical Consulting Services

The County of Glenn is requesting proposals from highly qualified consultants with demonstrated expertise in providing technical support services which may include information technology planning, coordination and implementation and information technology infrastructure services.

1.0 Introduction: Summary of the intended procurement

1.1. The County of Glenn has maintained a Support Service Contract with a local vendor since 2003. The contract is scheduled to expire in August of 2017. The County of Glenn seeks a highly qualified consultant that can 1) provide scheduled and emergency on-site and remote technical consulting, 2) Information Technology (“IT”). analysis, planning and program coordination, and 3) other duties as assigned by the Glenn County Information Services (“IS”) Committee.

1.2 The County of Glenn intends to award a contract for the proposed consulting services, as further described in Section 2 of this RFP, that are expected to be performed for a three year term which shall be from September 1, 2017 through August 31, 2020; annual renegotiation of the contract will be at the discretion of the County and shall be based on changes to County staffing levels, network size/needs and/or funding levels.

1.3 This RFP has very specific vendor qualification requirements. Proposals will only be accepted from firms that meet those requirements. See Section 3, Qualifications, for more information.

1.4 The successful contractor shall abide by all provisions of the proposed Agreement (see Attachment A and Addendum). All proposals must be developed using the "Scope of Work" as outlined in Sections 1 and 2 of Attachment A of this proposal as the basis for compensation.

In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, age, disability, religion, sex, and familial status. (Not all prohibited bases apply to all programs). To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20520-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD).

1.5 Payment for the services set forth in this RFP is anticipated to be as indicated on the attached Cost Proposal Summary Sheet (Attachment E). The County may elect to utilize an alternative pricing model at the County's sole and complete discretion, should the County determine that it is in their best interest to do so.

2.0 Project Scope and Approach

2.1 The County is requesting proposals from highly qualified and experienced technology consultants who have the capability of providing three (3), or possibly more, dedicated staff members to support the technology infrastructure for all fifteen (15) county departments. The support personnel shall be expected to provide support for the County, 8 hours per day, and 5 days a week. Special Project Assignments may require work to be done before 8 A.M. and/or after 5 P.M. and/or on the weekend. Emergency situations may require the same. Emergency response time is to be no more than 30 minutes for call back, with staff arrival at site within 2 hours. Each support staff member must be available for a minimum of 40 hours per week. Staff must arrive at their assigned location (either Orland or Willows) when scheduled: travel time is not included in the scheduled work day. County shall not pay for travel time to and from the job site, but shall pay for travel time during the scheduled work day, as long as it is from one County department to another.

2.2 The County maintains an electronic data processing environment consisting of servers and workstations listed in Exhibit A of this contract.

2.3 Required Services To Be Provided:

A. On-site and remote support services: Contractor will deliver a minimum of 120 hours per week of pre-scheduled and emergency on- site and remote technical consulting. Approximately 100 of the 120 hours shall physically be spent within the County of Glenn. Services include information technology planning, coordination, and implementation support; system recovery, maintenance and repair insuring ongoing operations; hardware and software inventory review, preventative maintenance, performance monitoring procedures, phone support, system documentation, knowledge transfer, monthly attendance and status report to the IS Committee, periodic strategic planning sessions, and staff training analysis.

B. IT. Analysis, Planning & Program Coordination: Contractor will have overall responsibility for the information technology infrastructure. Initiativesand priorities (including policy proposals, operation, guidelines, and strategic plans) are reviewed by the IS Committee. Contractor is· expected to appoint a Project Lead and two "subordinates" for work in Glenn County. The Project Lead will present any initiatives or recommendations to the IS Committee. All dedicated 2

support staff will serve as a resource to the IS Committees within their assigned County department(s).

C. Scope of work shall include, but shall not be limited to: • Responsibility for Countywide IT • Planning, organizing, and directing IT activities under advice of the IS committee • Collaborative IT analysis and long-range planning • Assisting in the development, evaluation, implementation of policies and procedures • Managing IT resources and projects • Assisting with procurement of hardware and software • Monitoring systems hardware and software, including vendor applications, database management, and operational control packages • Leading efforts to improve operations and streamline work processes • Coordinating efforts to provide seamless service both internal and external (to the public) • Performing a broad range of supervisory responsibilities over IT initiatives • Evaluating operational performance and implement changes • Ascertain priorities and meet deadlines and objectives • Effectively planning for and using internal and contractual resources • Acting as liaison to each County department with staff assigned to each department • Providing helpdesk and monitoring services • Coordinating and maintaining cohesive efforts with existing IT contractor(s) that provide IT support within individual departments. Providing oversight efforts for existing contractor(s) • Maintaining proprietary programs & software including that from grantor agencies to the limits allowed by software providers and funding sources • Ensuring that current maintenance agreements for existing software & hardware are kept fluid • Refreshing County Web Site annually • Providing training on upgrades for County Personnel • Providing Work Order system for County use • Maintain the County’s Cisco VoIP switch and connection the Internet • Provide advice and support in dealing with the Cisco Switch contractor, AT&T, and other phone system support partners

3.0 Qualifications

3.1 In order to participate in this RFP process, a proposer must meet the minimum qualifications threshold listed below. Minimum requirements can be 3

met by combining experience, expertise, and resources of vendor and any proposed subcontractors.

A. Experience of five (5) or more years working with government entities/ public sector/ judicial branch customers (reference Attachment B) B. Vendor has completed at least two (2) projects of a scope similar to that anticipated by this RFP in the past two (2) years (reference Attachment B) C. Neither vendor nor any of its proposed subcontractors are currently under suspension or debarment by any state or federal government agency and neither vendor nor any of its proposed subcontractors are tax delinquent with the State of California or Federal Government (reference Attachment D, Vendor Certification Form). All bidders will be screened against the federal government’s “System for Award Management” as administrated by GSA. Vendors listed by GSA or other federal governmental agencies as not currently being able to do business with the federal government cannot be selected by the County of Glenn to provide IT support. D. Minimum insurance coverage as specified in Attachment A, Proposed Contract with Addendum A.

3.2 The proposer must state specifically in its Executive Summary (reference Attachment B) how it meets or complies with each minimum qualification specified above. With respect to meeting the minimum insurance requirements, proposers must provide copies of current insurance certificates to show evidence of coverage. Subject to the County's right, in its sole and complete discretion, to waive minor deviations or defects, only those proposals that meet all of the foregoing minimum qualifications shall be considered for a full evaluation and a possible contract award.

4.0 Proposal Requirements

4.1 Cost proposals should be submitted as outlined in this RFP and shall include, at a minimum, the following documents:

Attachment B: Executive Summary and Addendum Attachment C: Company Background Information Attachment D: Vendor Certification Form Attachment E: Cost Proposal Summary Attachment F: Other Information, if necessary Attachment G: IRS Form W-9 Request for Taxpayer Identification Number and Certification

4.2 All interested parties are required to attend a Bidder's Meeting prior to submitting their proposal. The Bidder's Meeting has been tentatively scheduled for July 10, 2017 at 2 PM at the Board of Supervisors’ 4

conference room located at 525 W. Sycamore Street in Willows.

· 5.0 Submission of Proposals

5.1 Cost proposals must be received at the Glenn County Department of Finance via hard copy or email to: Edward Lamb, Director, no later than 3 P.M. on Monday, July 24, 2017. Email address: [email protected].

5.2 Questions regarding the cost proposal should be submitted in electronic format by July 3, 2017 at 3 P.M. The County will communicate responses to questions to all participants no later than July 10, 2017. Questions should be directed to: Edward Lamb at the email address noted above in Paragraph 5.1 above.

5.3 All cost proposals are final after the filing deadline. No adjustments shall be permitted after that time. Any cost proposal received after the exact time specified for receipt will not be considered unless it is received before the award is made and it is determined by the County that the late receipt was due solely to mishandling by the County. The County willnot be held responsible for proposals not received, or received late due to technical or electrical issues.

5.4 Contractors must be aware that the submission of a cost proposal shall create a contractual liability to perform, if the cost proposal is accepted by the County of Glenn and a contract is awarded.

6.0 Proposal information, protests and timeline

6.1 Any cost proposal may be declared irregular and not considered for award of the contract if it is conditional, incomplete or not responsive to the project specifications outlined in Attachment A to this package; or if it contains alterations of form or other irregularities that would prevent it from being compared to other cost proposals.

6.2 The County reserves the right to waive any cost proposal irregularity; however, this will not relieve the contractor from full compliance with the cost proposal requirements if awarded the contract.

6.3 Cost proposals must be submitted by a duly authorized officer of the contractor's organization.

6.4 Costs for development of the proposal are to be borne by the contractor.

6.5 The County reserves the right to reject any and all cost proposals, and to cancel the procurement process. The justification supporting the reason for any type of rejection shall be submitted to the contractors in writing.

6.6 After review of all cost proposals, a recommendation for award may be made. Following notification to contractors, protests may be submitted to the County regarding the cost proposal process and selection of the recommended 5

contractor. Protests shall be received within seven (7) calendar days immediately following the recommendation to award a contract, given two days mailing time. The County shall respond in writing to the protestor within ten (10) days of the end of the protest period.

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6.7 The award of this contract will be made on the basis of the lowest cost proposal submitted by a responsive, responsible and qualified bidder/contractor. As this proposal will undoubtedly be very competitive, additional factors such as company location, presentation of proposal, and the experience of proposed staff may also be considered when awarding this contract.

6.8 Protests shall be in writing and shall be addressed to: Edward Lamb, Director, Glenn County Department of Finance, 516 W. Sycamore Street, Willows, CA 95988. Protests shall state the reason for the protest, citing the law, rule, regulation or practice on which the protest is based. Protest period will be from August 7-14, 2017.

6.9 This agreement shall not take effect until approved by the Glenn County Board of Supervisors and shall terminate on August 31, 2020 at 11:59 P.M. The anticipated effective date shall be September 1, 2017.

Timetable

Issuance of request for proposal June 19, 2017 Mandatory Bidder's Meeting July 10, 2017 Deadline for written questions July 10, 2017 County responds to questions July 17, 2017 Deadline for proposal submission July 24, 2017 Notification to vendors of recommended vendor August 1, 2017 Protest Period August 1-8, 2017 County responds to Protests no later than August 15, 2017 Award of contract (if Board approved) August 29, 2017 Contract commencement date September 1, 2017

7.0 Litigation Status

The Contractor awarded this contract shall perform all work under the proposed contract taking necessary steps and precautions to perform the work to the County's satisfaction. Contractor shall be responsible for the professional quality, technical assurance, timely completion and coordination of all documentation and other goods/services furnished by the Contractor under this contract.

All work shall be performed in accordance with the scope of work detailed in Attachment A. Should any exceptions be necessary, these exceptions will be negotiated and must be mutually agreed to by both parties and noted in writing in the resultant contract.

In case of default by Contractor, the County of Glenn may procure the services from other sources. If the cost of those services is higher than under the terms of the existing contract, Contractor will be responsible for paying the county the difference between the contract cost and the price

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paid, and the County may deduct this cost from any unpaid balance due to the Contractor.

8.0 Overview of Evaluation Process

A. The County will conduct a comprehensive, fair and impartial evaluation of proposals received in response to this RFP. All proposals received from vendors will be reviewed and evaluated by a committee of qualified personnel (IS Committee). The name, department or experience of the individual members will not be made available to any vendor or requestor at any time prior to, during or subsequent to this RFP. Proposals will be evaluated using the following criteria to determine the proposal that best meets the needs of the County.

1. Mandatory Elements

a. The vendor is independent and licensed in California b. The vendor's personnel have received adequate training c. The vendor has no conflict of interest with regard to any other work performed by the vendor for the County. d. The vendor adheres to the instructions in this RFP on preparing and submitting the proposal

2. Technical Qualification

a. The vendor's past experience and performance on comparable engagements b. The quality of the vendor's personnel to be assigned to the project and available for technical consultation c. Assignment of work to ensure that the engagement is adequately supervised by the firm at all staff levels

B. The proposer's Statement of Experience (Attachment C of the required documents) will be reviewed and screened to determine that minimum qualifications set forth in Section 3 have been met. Only those proposals meeting the minimum qualifications will be considered for further review and screening.

C. Cost Proposals will be reviewed only if a proposal is determined to be otherwise qualified. All figures entered on the cost proposal summary sheet must be clearly legible and must be printed in ink or type written. No erasures are permitted.

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D. The County of Glenn reserves the right to seek clarification or additional information from any proposer throughout the procurement process. The County may require a proposer's representative to answer questions during the evaluation process with regard to the proposer's proposal. Failure of a proposer to demonstrate that the claims made in its proposal are in fact true may be sufficient cause for deeming a proposal non-responsive.

9.0 Contract Termination

9.1 If Contractor fails to perform his duties to the satisfaction of County, or if Contractor fails to fulfill in a timely and professional manner i t s obligations under this agreement, or if Contractor violates any of the terms or provisions of this agreement, then County shall have the right to terminate this agreement effective immediately upon County giving written notice thereof to Contractor. Either party may terminate this agreement on t h i r t y ( 30) days written notice. County shall pay Contractor for all work satisfactorily completed as of the date of notice. County may terminate this contract immediately upon oral notice should funding cease or be materially decreased.

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ITEMS TO BE RETURNED WITH YOUR PROPOSAL

o One (1) original and one (1) copy of all submitted materials.

o Executive Summary (Attachment B of this proposal package)

o Company Background Information (Attachment C of this proposal package)

o PART A Business Information o PART B Work Experience - References o PART C Failure to Complete Contracts o PART D Possible Assigned Staff

o Vendor Certification Form (Attachment D of this proposal package)

o Cost Proposal Summary Sheet (Attachment E of this proposal package and Addendum 1)

o Other Information sheet, if appropriate (labelled Attachment F of this proposal package)

o Certificate of Insurance and bond as specified in Contract

o IRS Form W-9 Request for Taxpayer. Identification Number and Certification

ATTACHMENT A

RFP# _

AGREEMENT BETWEEN THE COUNTY OF GLENN AND

This agreement is entered into by and between the County of Glenn ("County") and ("Contractor") for the purpose of providing scheduled and emergency on-site and remote technical consulting, information technology (“IT”). analysis, planning and program coordination, and other duties as assigned by the Glenn County Information Services (“IS”) Committee.

1. SCOPE OF WORK

During the term of this Agreement, Contractor shall, as directed by County, provide three (3) highly qualified and experienced technology consultants to support the technology infrastructure for all fifteen (15) county departments. The consultants shall be expected to provide support for the County, 8 hours per day, and 5 days a week. Special Project Assignments may require work to be done before 8 A.M. and/or after 5 P.M. and/or on the weekend. Emergency situations may require the same. Emergency response time is to be no more than 30 minutes for call back, with staff arrival at site within 2 hours. Each consultant must be available for a minimum of 40 hours per week. Consultant must arrive at their assigned location (either Orland or Willows) when scheduled: travel time is not included in the scheduled work day. County shall not pay for travel time to and from the job site, but shall pay for travel time during the scheduled work day, as long as it is from one County department to another.

Required Services

A. On-site and remote support services: Contractor will deliver a minimum of 120 hours per week of pre-scheduled and emergency on site and remote technical consulting. Approximately 100 of the 120 hours shall physically be spent within the County of Glenn. Services include information technology planning, coordination, and implementation support; system recovery, maintenance and repair insuring ongoing operations; hardware and software inventory review, preventative maintenance, performance monitoring procedures, phone support, system documentation, knowledge transfer, monthly attendance and status report

An Agreement between the County of Glenn and

to the IS Committee, periodic strategic planning sessions, and staff training analysis.

B. IT Analysis. Planning & Program Coordination: Contractor will have overall responsibility for the information technology infrastructure. Initiatives and priorities (including policy proposals, operation, guidelines, and strategic plans) are reviewed by the IS Committee. Contractor is expected to appoint a Project Lead and two "subordinates" for work in Glenn County. The Project Lead will present any initiatives or recommendations to the IS Committee. All dedicated support staff will serve as a resource to the IS committee within their assigned County department(s).

C. Scope of work shall include, but shall not be limited to:

• Responsibility for Countywide IT technology • Planning, organizing, and directing IT activities under advise of the IS committee • Collaborative IT analysis and long-range planning • Assisting in the development, evaluation, implementation of policies and procedures • Managing IT resources and projects • Assisting with procurement of hardware and software • Monitoring systems hardware and software, including vendor applications, database management, and operational control packages • Leading efforts to improve operations and streamline work processes • Coordinating efforts to provide seamless service both internal and external (to the public) • Performing a broad range of supervisory responsibilities over IT initiatives • Evaluating operational performance and implement changes • Ascertain priorities and meet deadlines and objectives • Effectively planning for and using internal and contractual resources • Acting as liaison to each County department with staff assigned to each department • Providing helpdesk and monitoring services • Coordinating and maintaining cohesive efforts with existing IT contractor(s) that provide IT support within individual departments. Providing oversight efforts for existing contractor(s) • Maintaining proprietary programs & software including that from grantor agencies to the limits allowed by software providers and funding sources

2 An Agreement between the County of Glenn and

• Ensuring that current maintenance agreements for existing software & hardware are kept fluid • Refreshing County Web Site annually • Providing training on upgrades for County Personnel • Providing Work Order system for County use • Maintain the County’s Cisco VoIP switch and connection the Internet • Provide advice and support in dealing with the Cisco Switch contractor, AT&T, and other phone system support partners

D. Work Assigned : Work shall be assigned and reviewed by the County's Information Systems Committee, and shall be supervised by the Contractor's Project Lead.

E. Contractor Change Configuration Documentation: Contractor shall provide written documentation to the County of all configuration changes made to all County owned and/or leased computer related hardware and/or software.

F. Alternate Contractor Personnel: I f County is not satisfied with the level of compliance that the assigned staff member is providing, Contractor shall provide an alternate individual if so requested. The alternate individual must be pre-approved by the IS Committee prior to the assignment of this individual to the County's project. Qualifications of assigned staff must meet the expectations of the I.S Committee prior to placement. A background check may be required.

G. Contractor Status Reports: Contractor shall provide monthly written documentation on the status of assignments. This documentation shall be sent electronically to [email protected] every month on the last day of the month that the Contractor works.

H. Contractor Personnel Scheduled Absences: Contractor shall provide written documentation of a scheduled vacation or time off no less than one month in advance. This information is for planning purposes only and does in no way relieve Contractor from providing any less than 120 hours of support to the County, per week. This documentation shall be sent electronically [email protected].

I. Contractor Staff Suitability: Contractor shall provide staff members that are capable of lifting 75 pounds without assistance, and can type for approximately 50 percent of their time on the job site. 3 An Agreement between the County of Glenn and

J. Contractor Compliance with HIPAA: Contractor shall comply with the Business Associate Agreement, as required by the Health Insurance Portability and Accountability Act (HIPAA), which is attached hereto (Addendum A) and made a part of this agreement.

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2. RESPONSIBILITIES OF THE COUNTY

County shall issue payment to Contractor within ten (10) days of receipt and approval of the invoice(s).

3. COMPENSATION

Compensation shall be at the rates described in Attachment E

4. BILLING AND PAYMENT

Contractor shall submit an electronic version of the monthly invoice to [email protected]. A hard copy shall also be mailed to the Glenn County Department of Finance, Attn: Edward Lamb, Director, 516 W. Sycamore Street, Willows, CA 95988.The final invoice for services rendered through May 31st must be received no later than the second Friday in June.

90% of invoice shall be paid within ten (10) working days of receipt of invoice. The remaining 10% will be held by County until the next scheduled IS Committee meeting. If Contractor's performance for the previous months is found to be acceptable by the IS Committee, the remaining 10% will be released. If Contractor's performance is determined to be lacking by a Committee member or County department, the 10% will be held by County until the issue is resolved to the satisfaction of the Committee member or County Department.

5. TERM OF AGREEMENT

This agreement shall commence on September 1, 2017 and shall terminate on August 31, 2020, and may, upon mutual agreement between the parties, be renewed in one (1) year intervals for a maximum of two (2) intervals.

6. TERMINATION OF AGREEMENT

If Contractor fails to perform his duties to the satisfaction of County, or if Contractor fails to fulfill in a timely and professional manner his obligations under this agreement, or if Contractor violates any of the terms or provisions of this agreement, then County shall have the right to terminate this agreement effective immediately upon County giving written notice thereof to Contractor. Either party may terminate this agreement on t h i r t y ( 30) days written notice. County shall pay Contractor for all work satisfactorily completed as of the date of notice. County may terminate this contract

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Immediately upon oral notice should funding cease or be materially decreased.

7. BREACH OF CONTRACT

Contractor shall perform all work under the proposed contract taking necessary steps and precautions to perform the work to the County's satisfaction. Contractor shall be responsible for the professional quality, technical assurance, timely completion and coordination of all documentation and other goods/services furnished.

All work shall be performed in accordance with the scope of work detailed in Section 1. Should any exceptions be necessary, these exceptions will be negotiated and must be mutually agreed to by both parties and noted in writing in the resultant contract.

In case of default by Contractor, the County of Glenn may procure the services from other sources. If the cost of those services is higher than under the terms of the existing contract, Contractor will be responsible for paying the county the difference between the contract cost and the price paid, and the County may deduct this cost from any unpaid balance due to the Contractor.

8. ENTIRE AGREEMENT; MODIFICATION

This agreement supersedes all previous agreements and constitutes the entire understanding of the parties hereto. Contractor shall be entitled to no other benefits other than those specified herein. No changes, amendments, or alterations shall be effective unless in writing and signed by both parties. Contractor specifically acknowledges that in entering into and executing this agreement, Contractor relies solely upon the provisions contained in this agreement and no others.

9. NONASSIGNMENT OF AGREEMENT

In as much as this agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate or sublet any interest herein without the prior written consent of County.

10. EMPLOYMENT STATUS

Contractor shall, during the entire term of this agreement, be construed to be an independent contractor and nothing in this agreement is intended nor shall be construed to create an employer/employee relationship, a

6 An Agreement between the County of Glenn and

joint venture relationship, or to allow County to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this agreement, provided always, however, that the services to be provided by Contractor shall be provided in a manner consistent with the professional standards applicable to such services. The sole interest of County is to ensure that the services shall be rendered and performed in a competent, efficient, and satisfactory manner. Contractor shall be fully responsible for payment of all taxes due to the State of California or the Federal Government, which would be withheld from compensation if Contractor were a County employee. County shall not be liable for deductions for any amount for any purpose from Contractor's compensation. Contractor shall not be eligible for coverage under the County's Workers' Compensation Insurance Plan nor shall Contractor be eligible for any other County benefit.

11. INDEMNIFICATION

Contractor shall hold harmless and indemnify Glenn County, its elected officials, officers, and employees, against all claims, suits, actions, costs, counsel fees, expenses, damages, judgments or decrees by reason of any person's bodily injury, including death or property being damaged by Contractor or any person employed by Contractor or in any capacity during the progress of the work, whether by negligence or otherwise. Contractor shall also indemnify County of any adverse determination made by the Internal Revenue Service or the State Franchise Tax Board against County with respect to Contractor's "independent contractor" status that would establish a liability for failure to make social security or income tax withholding.

12. INSURANCE

Contractor shall obtain and maintain continuously comprehensive general liability insurance and/or other insurance necessary to protect the public with limits of liability of not less than $1,000,000 combined single-limit bodily injury and property damage with appropriate coverage endorsements to include broad form contractual, broad form property damage, contractor's protective, operations, auto and non-owned auto, host liquor, personal injury, and fire-legal liability applicable to this agreement. As an alternative, Contractor may procure and maintain the above insurance in the single limit of $1,000.000. Such insurance shall include Glenn County, its elected officials, officers, and employees as an additional insured, and shall not be reduced or canceled without t h i r t y ( 30) days written prior notice delivered to County. Contractor shall provide County with a certificate of insurance as evidence of insurance protection provided. Insurance certificates provided by any insurance company or underwriter shall not contain the language “endeavor to” and “but failure to 7 An Agreement between the County of Glenn and

mail such notice shall impose no obligation or liability of any kind upon the company” or similar language. Contractor’s insurance must act as primary coverage, not excess or contributing coverage. If Contractor has employees, he/she shall obtain and maintain continuously Workers’ Compensation Insurance to cover Contractor and Contractor’s employees and partners.

13. NON-DISCRIMINATION

Contractor will not discriminate in employment practices or in the delivery of services on the basis of race, color, creed, national origin, sex, age, marital status or physical handicap.

14. NOTICES

Any notice required to be given pursuant to the terms and provisions of this agreement shall be in writing and shall be sent first-class mail to the following addresses:

If to County: Glenn County Department of Finance Edward Lamb, Director 516 W. Sycamore Street Willows, CA 95988 (530) 934-6476

If to Contractor: Name Address City, State and Zip Code Phone

Notice shall be deemed to be effective two days after mailing.

15. AVAILABILITY OF FUNDS

All funding under the Contract is subject to the availability of state or federal funds.

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IN WITNESS WHEREOF, County and Contractor have executed this agreement on the day and year set forth below.

CONTRACTOR:

Signature Date

COUNTY OF GLENN:

Keith Corum, Chairman Date Glenn County Board of Supervisors

ATTEST: APPROVED AS TO FORM:

Di Aulabaugh Alicia Ekland., County Counsel Clerk of the Board County of Glenn, California County of Glenn, California

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An Agreement between the County of Glenn and

ADDENDUM A

Attachment #______

GLENN COUNTY BUSINESS ASSOCIATE AGREEMENT

[This addition to the contract is required for every contract in which the service contracted for involves the provision of medical, dental, pharmaceutical, psychological, psychiatric or any other service in which client’s Protected Health Information could at some point be used or disclosed to the contractor.]

This Business Associate Agreement (“Agreement”) supplements and is made a part of the contract (“Contract”) by and between the County of Glenn referred to herein as “County”, and [Insert Name of Contractor] referred to herein as “Business Associate”, dated [Insert date of contract].

The County and Business Associate intend to protect the privacy and provide for the security of protected health information (PHI) disclosed to Business Associate pursuant to the Contract in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and regulations promulgated there under by the U.S. Department of Health and Human Services and other applicable laws.

As part of the HIPAA Regulations, the Privacy and Security Rules require the County enter into a contract containing specific requirements with its Business Associates prior to disclosure of PHI.

In consideration of the mutual promises below and the exchange of information pursuant to this Agreement, the parties agree as follows:

DEFINITIONS

Terms used but not otherwise defined in this Agreement shall have the same meaning as those terms used in the above referenced regulations.

OBLIGATIONS OF BUSINESS ASSOCIATE

1. Compliance: Business Associate shall comply with, and assist the County in complying with the Health Insurance Portability and Accountability Act (including but not limited to 42 U.S.C. 1320d et seq.; “HIPAA”) and its implementing regulations (including but not limited to 45 CFR Parts 142, 160, 162 and 164). Business Associate shall further comply with, and assist the County in complying with the Health Information Technology for Economic and Clinical Health Act (including but not limited to 42 U.S.C. 17921 “HITECH”).

2. Independent Contractor: It is specifically and expressly understood between the parties that the Contract and this Agreement creates no relationship of employer/employee between the parties and that

An Agreement between the County of Glenn and

contractor is, and shall remain throughout the term of this Contract and Agreement, an independent contractor. Contractor agrees that he is not, and will not become, an employee, partner, agent, or principal of County while this Agreement is in effect.

3. Permitted Uses and Disclosures: Business Associate shall not use or disclose protected health information (PHI) except for the purpose of performing Business Associate’s obligations under the Contract, as permitted under the Contract and Agreement, and as required by law. Business Associate shall not disclose PHI in any manner that would constitute a violation of the Privacy Rule or the HITECH Act. Business Associate shall not use or further disclose PHI other than as permitted or required by this Agreement, or as required by law.

4. Prohibited Uses and Disclosures: Business Associate shall not use or disclose PHI for fundraising or marketing purposes. Except as otherwise required by law, Business Associate shall not disclose PHI to a health plan for payment or health care operations purposes if the patient has requested this special restriction, and has paid out of pocket in full for the health care item or service to which the PHI solely relates. Associate shall not directly or indirectly receive remuneration in exchange for PHI, except with prior written consent of the County and as permitted by the HITECH Act. However, this prohibition shall not affect payment by the County to Business Associate for services provided pursuant to the Contract.

5. Appropriate Safeguards: Business Associate shall implement appropriate administrative, physical and technical safeguards that reasonably and appropriately protect the confidentiality, integrity and availability of PHI that it creates, receives, maintains or transmits on behalf of the County, from use or disclosure other than as provided for by this Agreement. Business Associate shall comply with 45 C.F.R. Sections 164.308, 164.310, and 164.312. Business Associate shall also comply with the policies and procedures and documentation requirements of the HIPAA Security Rule, including but not limited to, 45 C.F.R. Section 164.316.

6. Report of Improper Access, Use, or Disclosure: Business Associate shall report to the County any access, use, or disclosure of the PHI not permitted by this Agreement, including but not limited to security incidents of which the Business Associate becomes aware.

7. Business Associate’s Agents: Business Associate shall ensure that any agents, including subcontractors, to whom it provides PHI received from, created, or received by Business Associate on behalf of the County, agrees in writing to the same restrictions and conditions that apply through this Agreement to Business Associate with respect to such information.

8. Access to PHI: Business Associate shall, within ten (10) days of receipt of a request from the County, provide access to PHI maintained by the Business Associate, or its agents or subcontractors, in a Designated Record Set. This PHI will be released to the County or, as directed by the County, to an Individual, in order to meet the requirements under 45 CFR 164.524. If Business Associate maintains an Electronic Health Record (EHR), Business Associate shall provide such information in electronic format to enable the County to fulfill its obligations under the HITECH Act.

9. Amendment of PHI: Business Associate shall, within ten (10) days of receipt of a request from the County, make any amendment(s) to PHI maintained in a Designated Record Set that the County directs, pursuant to 45 CFR 164.526, at the request of the County or an Individual. If any individual requests an amendment of PHI directly from the Business Associate, or its agents or subcontractors, Business

An Agreement between the County of Glenn and

Associate must, within five (5) days of the request, notify the County in writing. Any approval or denial of amendment to PHI maintained by the Business Associate, or its agents or subcontractors, shall be the responsibility of the County.

10. Accounting Rights: Business Associate shall, within ten (10) days of notice by the County, make available to the County information required to provide an accounting of disclosures to enable the County to fulfill its obligations under section 164.528 of the Privacy Rule and the HITECH ACT. Business Associate agrees to implement a process that allows for an accounting to be collected and maintained by Business Associate, and its agents or subcontractors, for at least six (6) years prior to the request.

a. If Business Associate uses or maintains an EHR with respect to PHI (1) the exception for tracking disclosures of PHI related to treatment, payment or health care operation purposes no longer applies and (2) information relating to disclosures are required to be collected and maintained for only three (3) years prior to the request. This only applies to the extent the Business Associate uses or maintains an EHR.

b. In the event that the request for an accounting is delivered directly to the Business Associate, or its agents or subcontractors, Business Associate shall within five (5) days of a request, forward it to the County in writing. It shall be the County’s responsibility to prepare and deliver any such accounting requested.

c. At a minimum, the information collected and maintained shall include: (1) the date of the disclosure; (2) the name of the entity or person; (3) a brief description of PHI disclosed; and (4) a brief statement of purpose of the disclosure that reasonably informs the individual of the basis for the disclosure, or in lieu of such statement, a copy of the individual’s authorization, or a copy of the written request for disclosure.

11. Government Access: Business Associate shall make internal practices, books, and records relating to the use and disclosure of PHI available to the County; or at the request of the County, to the Secretary of the United States Department of Health and Human Services (“Secretary”), in a time and manner designated by the County or the Secretary, for purposes of determining compliance with the Privacy Rule. Business Associates shall provide to the County a copy of any PHI that Business Associate provides to the Secretary concurrently with providing such information to the Secretary.

12. Minimum Necessary: Business Associate, and its agents or subcontractors, shall request, use and disclose only the minimum amount of PHI necessary to accomplish the purpose of the request, use, or disclosure. Business Associate understands and agrees that the definition of “minimum necessary” is in flux and shall keep itself informed of guidance issued by the Secretary with respect to what constitutes “minimum necessary.”

13. Breach Pattern or Practice by Covered Entity: Pursuant to 42 U.S.C. Section 17934(b), if the Business Associate knows of a pattern of activity or practice of the Business Associate that constitutes a material breach or violation of the Business Associate’s obligations under the Contract or Agreement or other arrangement, the Business Associate must take reasonable steps to cure the breach or end the violation. If the steps are unsuccessful, the Business Associate must terminate the Contract or other arrangement if feasible, or if termination is not feasible, report the problem to the Secretary of the Department of Health and Human Services. The Business Associate shall provide written notice to the County of any pattern of

An Agreement between the County of Glenn and

activity or practice of the Business Associate that constitutes a material breach or violation of the Business Associate’s obligations under the Contract or Agreement or other arrangement within twenty- four (24) hours of discovery and shall meet with the County to discuss and attempt to resolve the problem as one of the reasonable steps to cure the breach or end the violation.

14. Notification of Breach: During the term of the Contract, Business Associate shall notify the County within twenty-four (24) hours of any suspected or actual breach of security, intrusion or unauthorized access, use, or disclosure of PHI of which the Business Associate becomes aware and or any actual use or disclosure of data in violation of any applicable federal or state laws or regulations. This notice shall include, to the extent possible, the identification of each individual whose PHI has been or is reasonably believed by the Business Associate to have been accessed, acquired, or disclosed during the breach. Business Associate shall provide the County with any other available information that County is required to include in the notification to the affected individuals. Business Associate shall take (1) prompt corrective action to cure any such deficiencies and (2) any action pertaining to such unauthorized disclosure required by applicable federal and state laws and regulation.

15. Mitigation: Business Associate shall mitigate, to the extent practical, any harmful effect that is known to Business Associate as a result of a use or disclosure of PHI by Business Associate in violation of the requirements of this Agreement.

TERMINATION

16. Material Breach: A breach by Business Associate of any provision of this Agreement, as determined by County, shall constitute a material breach of the Contract and shall provide grounds for immediate termination of the Contract by the County.

17. Judicial or Administrative Proceedings: The County may terminate the Contract, effective immediately, if (1) Business Associate is named as a defendant in a criminal proceeding for a violation of HIPAA, the HITECH Act, the HIPAA Regulations, or other security or privacy laws or (2) a finding or stipulation that Business Associate has violated any standard or requirement of HIPAA, the HITECH Act, the HIPAA Regulations or other security or privacy laws is made in any administrative or civil proceedings in which the party has been joined.

18. Termination for Convenience: County may terminate this Agreement at any time at its pleasure upon giving thirty (30) days written notice.

19. Effect of Termination: Except as provided in subparagraph A of this section, upon termination of the Contract for any reason, Business Associate shall, at the option of the County, return or destroy all PHI that Business Associate still maintains in any form, and shall retain no copies of such PHI. This provision shall apply to PHI that is in the possession of subcontractor or agents of the Business Associate.

a. If return or destruction is not feasible, as determined by the County, Business Associate shall continue to extend the protections of this Agreement to such PHI and limit further uses and disclosures of such PHI to those purposes that make the return or destruction not feasible, for so long as Business Associate, or any of its agents or subcontractors, maintain such PHI.

An Agreement between the County of Glenn and

b. If the County elects destruction of the PHI, Business Associate shall certify in writing to the County that such information has been destroyed.

AMENDMENT

20. Amendment to Comply with Law: The parties acknowledge that state and federal law relating to data security and privacy are rapidly evolving and that amendment of the Contract or Agreement may be required to provide for procedures to ensure compliance with such developments. The parties specifically agree to take such action as is necessary to implement the standards and requirements of HIPAA, the HITECH Act, the Privacy Rule, the Security Rule, and other applicable laws relating to the security and confidentiality of PHI. The parties understand and agree that the County must receive satisfactory written assurance from Business Associate that Business Associate will adequately safeguard PHI. Upon the request of either party, the other party agrees to promptly enter into negotiations concerning the terms of an amendment to this Agreement embodying written assurances consistent with the standards and requirements of HIPAA, the HITECH ACT, the Privacy Rule, the Security Rule, or other applicable laws. County may terminate the Contract upon thirty (30) days written notice in the event (1) Business Associate does not promptly enter into negotiations to amend the Contract or Agreement when requested by County pursuant to this Section or (2) Business Associate does not enter into an amendment to the Contract or Agreement providing assurances regarding the safeguarding of PHI that County, in its sole discretion, deems sufficient to satisfy the standards and requirements of applicable laws.

County: Business Associate:

Signature: ______Signature: ______

Name: _Christine Zoppi______Name: ______

Title: __Director______Title: ______

Date: ______Date: ______

Approved as to Form:

______

Alicia Ekland

County Counsel

ATTACHMENT B

RFP#

EXECUTIVE SUMMARY

The Executive Summary should be a "high-level", general overview of how the vendor proposes to accomplish the requirements of this RFP. The Executive Summary should demonstrate the proposer's understanding of the issues. The proposer must also address in this section how it meets the minimum qualification requirements as set forth in Section 3 of the RFP.

ATTACHMENT C

RFP#

COMPANY BACKGROUND INFORMATION

The County requires the selected vendor to be a reputable company of strong financial standing and demonstrated expertise in the evaluation and review of government/public sector projects and programs. The vendor's proposal must provide the information requested below. If the proposer is a joint venture or if any portion of the services will be provided by a subcontractor, information about the primary contractor and the subcontractor must be submitted separately. The information to be provided for the proposer/primary vendor is as follows:

PART A

Business Name:

Business Address: ______

Business Status: Corporation ______Partnership ______Sole Proprietor ______

Number of Years In Business:

Under Current Name: Under Other Name:

Number of Years’ Experience:

(Attach copy of your business license)

PART B (Use additional sheets as necessary)

WORK EXPERIENCE REFERENCES

NAME/ADDRESS: CONTACT NAME: PHONE#: YEARS:

PART C

CONTRACT FAILURES

PLEASE LIST ANY CONTRACTS THAT HAVE FAILED OR YOU HAVE REFUSED TO COMPLETE OR HAS BEEN TERMINATED. BRIEFLY DESCRIBE:

PART D

POSSIBLE ASSIGNED STAFF

PLEASE LIST THE STAFF MEMBERS WHO WILL BE AVAILABLE FOR THIS PROJECT, THEIR CERTIFICATES AND/OR DEGREES, AND THEIR LEVEL OF EXPERTISE. AS SPECIAL PROJECTS WILL BE BILLED SEPARATELY, PROVIDE THE HOURLY RATE FOR EACH STAFF MEMBER LISTED (USE ADDITIONAL SHEET)

ATTACHMENT D

RFP# _

VENDOR CERTIFICATION FORM

I certify that neither ______(Proposer) nor any of its proposed subcontractors are currently under suspension or debarment by any state or federal government agency, and that neither Proposer nor any of its proposed subcontractors are tax delinquent with the State of California. I have listed all contracts with state or federal government customers during the two years preceding submission of this Proposal.

I acknowledge that if Proposer or any of its subcontractors subsequently are placed under suspension or debarment by a local, state or federal government entity, or if Proposer or any of its subcontractors subsequently become delinquent in California taxes, our Proposal may be disqualified.

Signature

Printed Name

Title

Date

List of all Contracts with State or Federal Government Customers during the Two Years preceding Submission of this Proposal: (attach separate sheet if necessary)

(List Contracts)

ATTACHMENT E

RFP# _

The prospective contractor shall submit the following statement:

COST PROPOSAL SUMMARY SHEET

______a (legal name of proposer) (legal entity of proposer) herewith submits a proposal to provide technical support services and technology infrastructure services for all County departments within the County of Glenn. In submitting this proposal, ______agrees to the specifications and terms contained in the draft agreement attached to the Request For Proposal. Proposal includes all costs, direct and indirect. My proposal is as follows: For the 2017-2018 year, beginning September 1, 2017

1. $ per month for providing technology support and infrastructure services for the County of Glenn, per the scope of work contained in the draft agreement (Attachment A).

2. Total Annual Cost: $ _

For the 2018-2019 year, beginning September 1, 2018

1. $ per month for providing technology support and infrastructure services for the County of Glenn, per the scope of work contained in the draft agreement (Attachment A).

2. Total Annual Cost: $ _

For the 2019-2020 year, beginning September 1, 2019

1. $ per month for providing technology support and infrastructure services for the County of Glenn, per the scope of work contained in the draft agreement (Attachment A).

2. Total Annual Cost: $

Total cost for all periods September 1, 2017 to August 31, 2020 $ _

Continued on next page

Additionally, any special projects not addressed in the body of the Contract shall be separately billed on a monthly basis. The hourly rate(s) for those services shall be stated at a specific rate for a specific level of expertise as presented in Attachment C, Part D. The Committee will determine whether any special projects are outside the scope of this agreement. Any special projects will be addressed by an addendum to this agreement.

Further, during the term of this contract, should the County determine that the minimum number of hours needs to be increased in order to meet the county's requirements, the County shall offer to amend this Contract. The hourly rate(s) for those services shall be at a specific rate for a specific level of expertise comparable with those presented in Attachment C. Should the Contractor be unwilling or unable to provide the additional minimum number of hours, the County then reserves the right to obtain that service from other providers.

Proposer's Certification shall constitute a warranty, the falsity of which shall entitle the County to pursue any remedy authorized by law, which shall include the right, at the option of the County of declaring any contract made as a result thereof to be void.

I hereby certify that all statements in this proposal are true, and understand that there is no guarantee of a contract award, and in such event have no recourse.

Signature of Proposer's Authorized Representative Date

Print Name & Title of Authorized Representative

Business Address of Proposer

ATTACHMENT E Co n t i n u ed

RFP#

Addendum 1

NAME OF BUSINESS:

BUSINESS ADDRESS:

BUSINESS TELEPHONE:

The proposer agrees to provide any other information necessary for the County to accurately determine the proposer's qualifications to perform the provisions of the contract.

NAME OF PROPOSER'S AUTHORIZED REPRESENTATIVE:

SIGNATURE OF PROPOSER'S AUTHORIZED REPRESENTATIVE:

DATE:

Exhibit A Glenn County System Information As of 5/15/17

Exhibit Items to Follow: Nr. Of Pages

Location of County Facilities 3 Pages

Glenn County CSME Cloud 1 Page

External DNS Resolution 1 Page

Glenn County Virtual Infrastructure 1 Page

Glenn County Software and System Documentation 13 Pages

Glenn County HRA System and Software Information 3 Pages

Glenn County HSA System and Software Information 11 Pages

County of Glenn IT and Network Summary March 13, 2017 Overview The Glenn County IT environment consists of a primary datacenter (Memorial Hall) with eight (8) remote sites connected via fiber for access to primary IT and network resources and services. The eight (8) remote sites leverage a fully meshed AT&T MPLS circuit, running at various bandwidths, with a 150Mbps fiber circuit as the primary Internet access method located at Memorial Hall. Multiple on premise and off-premise vendors are leveraged for core IT and network services. These include, but are not limited to, software and hardware vendors such as Cisco, VMware, Citrix, Microsoft and Dell. Cisco The network infrastructure is built utilizing a host of Cisco platforms and technologies. The remote sites include both Cisco switch stacks as well as layer 3 switching and/or a standard routing platform. Each site’s network is built with multiple vlans for data, management, voice and public access. The Memorial Hall datacenter leverages a robust and fully redundant datacenter architecture utilizing Cisco Nexus, Cisco 4500x and other switching and routing solutions to fill out the remaining needs. Internet perimeter and DMZ security relies on Cisco ASA, Ironport and IPS solutions for secure Internet and remote access. The county-wide communication system includes a Cisco BE6000 VOIP systems for voice, messaging and integrated AD authentication and an Internet SIP trunk for all inbound and outbound calls. VMware On top of the core Cisco infrastructure are network, server, storage, desktop and security virtualization solutions with VMware being the primary virtualization platform (along with Xen). VMware vSphere with vRealize Operations is configured and installed on both Cisco and Dell hardware and is fully integrated into the network (Nexus 1000v), server (Microsoft), security (Trend Micro, NSX), storage (Dell Equallogic) and desktop (XenDesktop) solutions. In addition, VMware Disaster Protection is leveraged for disaster recovery needs and is fully integrated both technically and through licensing with EMC’s Data Domain NAS appliances.

Citrix Citrix is the primary desktop and server virtualization platform. The Citrix solution is built with full redundancy including multiple Netscaler load balancers, Storefront servers, Provisioning servers, Delivery Controllers and ShareFile servers. XenDesktop 7.11 is deployed and leveraged by county employees. Three hundred seventy-five (375) Windows desktops (Windows 7/10) are provisioned using Citrix Provisioning Services along with a couple dozen server OS’s (Win 2K08R2, Win 2012 R2 and Win 2016) for end user application access. In addition, Hosted Shared Desktops (HSD) are also leveraged for some departments that require special needs. Citrix remote access relies on secure SSL connections to Citrix Netscalers residing in the DMZ. Microsoft The Microsoft environment consists of three Active Directory (AD) domains (not integrated) with 2 Exchange servers. Virtualized and physical workstations and servers are deployed in the environment with approximately 75 “core” virtual servers with a handful of physical and virtual servers at remote sites executing specialized functions and/or in queue for virtualized replacement. Microsoft servers consisting of 2008 R2, 2012 R2 and 2016 make up the majority of the deployed operating systems with a few Linux systems distributed throughout the environment. Microsoft licensing is enforced through a three (3) year Enterprise License Agreement (ELA) and is in year 2 of the contract. Dell Dell, and some Cisco UCS, are the primary hardware vendors at both the server and desktop level. Dell’s M1000e blade chassis including Cisco FEX, 3 network fabrics and 10 blades make up the majority of the Memorial Hall datacenter hardware. The Dell M1000e chassis provides multiple 10GB uplinks to the Cisco Nexus 5500 platform using “Enhanced Virtual Port-Channeling” (eVPC) as well as “Virtual Switching System” (VSS) to a pair Cisco 4500x LAN distribution switches. For end user computing, physical Dell desktops are used side-by-side with an expanding list of Dell Wyse thin clients for Citrix XenDesktop access. Dell’s Cloud Client Manager (CCM) is leveraged for managing and configuring thin client connections to the VDI system. The county storage system includes a large SAN/NAS deployment leveraging Dell Equallogic 7K, 10k, 15K and SSD arrays for iSCSI, CIFS and SMB connections. Finally, in addition to the above, there are a host of State and Federal connections for various agencies including Health and Human Services (HHSA), Glenn County Sheriff’s Office (GCSO) and Glenn County Elections, among others. These connections are managed by both county IT and coordinated with the appropriate agency. Most of these systems support or are utilizing solutions from the vendors listed above.

Glenn County Health and Human Services Software By Server in Two Parts

Server Name Version2 APP09 HARP2 Risk Assessment Standalone Tool 2.0.7 APP09 HARP2 Emission Inventory Module 2.0.7 APP09 Microsoft Office Professional Plus 2010 14.0.7015.100 0 APP09 Microsoft Office OneNote MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office InfoPath MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Access MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Shared Setup Metadata MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Excel MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Access Setup Metadata MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office PowerPoint MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Publisher MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Outlook MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Office 64-bit Components 2010 14.0.7015.100 0 APP09 Microsoft Office Shared 64-bit MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Groove MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Word MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Proofing (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Shared MUI (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Proof (English) 2010 14.0.7015.100 0 APP09 Microsoft Office Proof (Spanish) 2010 14.0.7015.100 0 APP09 Microsoft Office Proof (French) 2010 14.0.7015.100 0 APP09 VMware Tools 10.0.9.391769 9 APP09 64 Bit HP CIO Components Installer 15.2.1 APP09 product.crystalreportsviewer.langpackproperty-4.0-en-nu 14.0.1.287 APP09 Citrix Receiver(USB) 14.5.0.10018 APP09 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.414 8

APP09 Citrix Receiver(Aero) 14.5.0.10018 APP09 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219 APP09 Online Plug-in 14.5.0.10018 APP09 Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000 APP09 ParcelQuest 4.3 4.3 APP09 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219 APP09 ECWin32LibInstaller 4.8.3.0 APP09 Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 12.0.21005 APP09 Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 12.0.21005 APP09 Citrix HDX WMI Provider 7.11.0.40 APP09 crystalreports.designers.java.javaviewer-4.0-en-32 14.0.1.287 APP09 Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 11.0.60610 APP09 Citrix Group Policy Client-Side Extension 2.9.0.0 2.9.0.0 APP09 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 11.0.60610 APP09 Citrix Enhanced Desktop Experience 7.11.0.54 APP09 Citrix Authentication Manager 9.0.0.4178 APP09 Microsoft Visual Studio 2010 Tools for Office Runtime (x64) 10.0.50908 APP09 Citrix Web Helper 4.5.0.14155 APP09 crystalreports.designers.java.javaviewer-4.0-core-32 14.0.2.364 APP09 crystalreports.designers.java.documentation.viewer-4.0-en-32 14.0.2.364 APP09 Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 11.0.60610 APP09 WinWay Resume Deluxe 14.00.014 APP09 Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 12.0.21005 APP09 Citrix AppDisk VDA Plugin 7.11.0.13 APP09 Microsoft .NET Framework 4.5.2 4.5.51209 APP09 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 9.0.30729.616 1 APP09 Citrix WMI Proxy Plugin 7.11.0.6 APP09 Citrix Receiver(DV) 14.5.0.10018 APP09 Citrix Receiver Inside 4.5.0.65534 APP09 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 9.0.30729.616 1 APP09 Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 12.0.21005 APP09 Perceptive Enterprise Deployment Client 1.3.0.34 APP09 PumpSelect 2.0 2.130 APP09 DameWare Remote Support 11.2.91.0 APP09 Citrix Profile management 5.5.0.10005 APP09 Citrix Receiver(SSON) 14.5.0.10018 APP09 TightVNC 2.7.10.0 APP09 product.crystalreportsviewer.arp-4.0-core-32 14.0.2.364 APP09 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 11.0.60610 APP09 Foxit PhantomPDF 8.2.0.2192 APP09 Citrix Universal Print Client 7.11.0.39 APP09 Citrix Identity Assertion VDA Plugin 1.3.0.0 APP09 tp.azalea.fonts-5.5-core-nu 14.0.0.760 APP09 WINCAMS Client 1.00

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WASHINGTO Microsoft Office Office 32-bit Components 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Shared 32-bit MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office InfoPath MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Access MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Shared Setup Metadata MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Excel MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Access Setup Metadata MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office PowerPoint MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Publisher MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Outlook MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Groove MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Word MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Proofing (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Shared MUI (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Proof (English) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Proof (Spanish) 2010 14.0.6029.1000 N WASHINGTO Microsoft Office Proof (French) 2010 14.0.6029.1000 N WASHINGTO Citrix XenServer Tools Installer 6.1.31 N WASHINGTO SQL Server 2008 R2 SP1 BI Development Studio 10.51.2500.0 N WASHINGTO SQL Server 2008 R2 SP1 Database Engine Services 10.51.2500.0 N WASHINGTO SQL Server 2008 R2 SP1 Analysis Services 10.51.2500.0 N WASHINGTO Microsoft SQL Server 2008 R2 Policies 10.50.1600.1 N WASHINGTO Microsoft SQL Server 2008 R2 Setup (English) 10.51.2550.0 N WASHINGTO Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 11.0.60610 N WASHINGTO Microsoft SQL Server 2008 R2 Books Online 10.50.1600.1 N WASHINGTO SQL Server 2008 R2 SP1 Full text search 10.51.2500.0

N WASHINGTO Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 11.0.60610 N WASHINGTO Microsoft Sync Framework Runtime v1.0 (x64) 1.0.1215.0 N WASHINGTO Java(TM) 7 Update 4 7.0.40 N WASHINGTO Citrix XenServer Windows Guest Agent 6.1.31 N WASHINGTO SQL Server 2008 R2 SP1 Database Engine Shared 10.51.2500.0 N WASHINGTO Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 11.0.60610 N WASHINGTO MSXML 4.0 SP2 Parser and SDK 4.20.9818.0 N WASHINGTO Microsoft .NET Framework 4.5.2 4.5.51209 N WASHINGTO Altiris Deployment Agent 1.0.0 N WASHINGTO Adobe Reader X (10.1.7) 10.1.7 N WASHINGTO SQL Server 2008 R2 SP1 Client Tools 10.51.2500.0 N WASHINGTO Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 9.0.30729.6161 N WASHINGTO Zenith Business Continuity System 3.03.0047 N WASHINGTO Microsoft SQL Server Browser 10.51.2500.0 N WASHINGTO Microsoft SQL Server Compact 3.5 SP2 Query Tools ENU 3.5.8080.0 N WASHINGTO Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 11.0.60610 N WASHINGTO SQL Server 2008 R2 SP1 Database Engine Services 10.51.2500.0 N WASHINGTO SQL Server 2008 R2 SP1 Reporting Services 10.51.2500.0 N WASHINGTO SQL Server 2008 R2 Reporting Services 10.50.1600.1 N WASHINGTO SQL Server 2008 R2 SP1 Management Studio 10.51.2500.0 N WASHINGTO SQL Server 2008 R2 SP1 Analysis Services 10.51.2500.0 N WASHINGTO BDE Client 1.00 N WASHINGTO Microsoft Sync Services for ADO.NET v2.0 (x64) 2.0.1215.0 N WASHINGTO Microsoft SQL Server 2008 Setup Support Files 10.1.2731.0 N WASHINGTO Microsoft Report Viewer Redistributable 2008 (KB971119) 9.0.30731 N

WASHINGTO Microsoft SQL Server 2008 R2 Native Client 10.51.2500.0 N WASHINGTO Citrix Xen Windows x64 PV Drivers 6.1.31 N WASHINGTO SQL Server 2008 R2 SP1 Database Engine Shared 10.51.2500.0 N WASHINGTO SQL Server 2008 R2 SP1 Client Tools 10.51.2500.0 N WASHINGTO Microsoft Visual Studio Tools for Applications 2.0 - ENU 9.0.35191 N WASHINGTO SQL Server 2008 R2 SP1 Common Files 10.51.2500.0 N WASHINGTO Microsoft SQL Server Compact 3.5 SP2 ENU 3.5.8080.0 N WASHINGTO SQL Server 2008 R2 SP1 Integration Services 10.51.2500.0 N WASHINGTO Microsoft Silverlight 5.1.40416.0 N WASHINGTO WINCAMS Server 1.00 N WASHINGTO Citrix XenServer VSS Provider 6.1.31 N WASHINGTO SQL Server 2008 R2 SP1 Integration Services 10.51.2500.0 N WASHINGTO Microsoft XML Parser 8.70.1104.04 N WASHINGTO SQL Server 2008 R2 SP1 BI Development Studio 10.51.2500.0 N WASHINGTO Microsoft SQL Server 2008 R2 RsFx Driver 10.51.2500.0 N WASHINGTO Microsoft SQL Server System CLR Types (x64) 10.51.2500.0 N WASHINGTO Microsoft SQL Server VSS Writer 10.51.2500.0 N WASHINGTO SQL Server 2008 R2 SP1 Common Files 10.51.2500.0 N WASHINGTO JavaFX 2.1.0 2.1.0 N WASHINGTO Java Auto Updater 2.0.7.1 N WASHINGTO SQL Server 2008 R2 SP1 Management Studio 10.51.2500.0 N WASHINGTO Microsoft Visual Studio 2008 Shell (integrated mode) - ENU 9.0.30729 N WASHINGTO Sql Server Customer Experience Improvement Program 10.50.1600.1 N KANSAS Citrix XenServer Tools Installer 6.1.31 KANSAS 64 Bit HP CIO Components Installer 13.2.1 KANSAS Citrix XenServer Windows Guest Agent 6.1.31 KANSAS Altiris Deployment Agent 1.0.0 KANSAS Microsoft .NET Framework 4 Extended 4.0.30319

KANSAS Citrix Xen Windows x64 PV Drivers 6.1.31 KANSAS Citrix XenServer VSS Provider 6.1.31 KANSAS Microsoft .NET Framework 4 Client Profile 4.0.30319 KANSAS Microsoft XML Parser 8.70.1104.04 HRADATA Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 11.0.60610 HRADATA Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 11.0.60610 HRADATA Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 11.0.60610 HRADATA Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 11.0.60610 HRADATA Symantec Backup Exec Remote Agent for Windows Systems 13.0.5204 HRADATA Microsoft .NET Framework 4 Extended 4.0.30319 HRADATA Microsoft .NET Framework 4 Client Profile 4.0.30319 11004WK00 Microsoft Office Professional Plus 2007 12.0.6612.1000 7 11004WK00 Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office 12.0.4518.1014 7 programs 11004WK00 Microsoft Office InfoPath MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Access MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Shared Setup Metadata MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Excel MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Access Setup Metadata MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office PowerPoint MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Publisher MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Outlook MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Word MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Proofing (English) 2007 12.0.4518.1014 7 11004WK00 Microsoft Office Shared MUI (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Proof (English) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Proof (Spanish) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Proof (French) 2007 12.0.6612.1000 7 11004WK00 Microsoft Office Visio Viewer 2007 12.0.6612.1000 7 11004WK00 Perceptive Content Desktop Client 7.1.3.937 7 11004WK00 Intel(R) PROSafe for Wired Connections 8.00.0005 7 11004WK00 Software Operation Panel 4.4.1792

7 11004WK00 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 11.0.60610 7 11004WK00 PaperStream IP (ISIS) Bundle 1.40.0011 7 11004WK00 Java(TM) 6 Update 26 6.0.220 7 11004WK00 MSXML 4.0 SP2 Parser and SDK 4.20.9818.0 7 11004WK00 Altiris Deployment Agent 1.0.0 7 11004WK00 Microsoft .NET Framework 4.5.2 4.5.51209 7 11004WK00 WRQ Reflection Suite for X 10.0 10.0.010 7 11004WK00 Adobe Refresh Manager 1.8.0 7 11004WK00 Adobe Acrobat Reader DC 15.023.20070 7 11004WK00 MSXML 4.0 SP2 (KB973688) 4.20.9876.0 7 11004WK00 Perceptive Enterprise Deployment Client 1.3.0.34 7 11004WK00 Adobe AIR 2.7.0.19480 7 11004WK00 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 11.0.60610 7 11004WK00 Crystal Reports Viewer 2008 12.2.209.1094 7 11004WK00 VC90_CRT_x86 1.00.0000 7 11004WK00 WINCAMS Client 1.00 7 11004WK00 14.8.0.0 7 11004WK00 Unisys Graphical Interface 5.3 5.03.001 7 11004WK00 ActivClient x86 6.2 7 11004WK00 RealNetworks - Microsoft Visual C++ 2008 Runtime 9.0 7 11004WK00 Microsoft Visual C++ 2005 Redistributable 8.0.56336 7 11004WK00 Kofax VirtualReScan 4.20 4.20.032 7 11004WK00 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148 7 11004WK00 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 10.0.30319 7 11004WK00 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729 7

11004WK00 Microsoft Silverlight 5.1.50428.0 7 11004WK00 Scanner Central Admin Agent 1.4 1.04.0024.22 7 11004WK00 Trend Micro OfficeScan Agent 11.0.2995 7 11004WK00 Java Auto Updater 2.0.5.1 7 11004WK15 Microsoft Office Visio Viewer 2007 12.0.6612.1000 5 11004WK15 Microsoft Office Professional Plus 2010 14.0.7015.1000 5 11004WK15 Microsoft Office OneNote MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office InfoPath MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Access MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Shared Setup Metadata MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Excel MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Access Setup Metadata MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office PowerPoint MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Publisher MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Outlook MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Groove MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Word MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Proofing (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Shared MUI (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Proof (English) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Proof (Spanish) 2010 14.0.7015.1000 5 11004WK15 Microsoft Office Proof (French) 2010 14.0.7015.1000 5 11004WK15 32 Bit HP CIO Components Installer 20.1.1 5 11004WK15 FARGO Workbench 3.2.0.68 5 11004WK15 Perceptive Content Desktop Client 7.1.3.937 5 11004WK15 Intel(R) PROSafe for Wired Connections 8.00.0005

5 11004WK15 Sonic Activation Module 1.0 5 11004WK15 Roxio Creator Data 3.3.0 5 11004WK15 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 11.0.60610 5 11004WK15 Java(TM) 6 Update 26 6.0.220 5 11004WK15 MSXML 4.0 SP2 Parser and SDK 4.20.9818.0 5 11004WK15 Altiris Deployment Agent 1.0.0 5 11004WK15 Microsoft .NET Framework 4.5.2 4.5.51209 5 11004WK15 WRQ Reflection Suite for X 10.0 10.0.010 5 11004WK15 Adobe Acrobat 9 Standard - English, Français, Deutsch 9.0.0 5 11004WK15 Adobe Refresh Manager 1.8.0 5 11004WK15 Adobe Acrobat Reader DC 15.023.20070 5 11004WK15 Roxio Drag-to-Disc 9.0 5 11004WK15 MSXML 4.0 SP2 (KB973688) 4.20.9876.0 5 11004WK15 Perceptive Enterprise Deployment Client 1.3.0.34 5 11004WK15 S2 2.5 to 3.x Database Conversion 1.0.0 5 11004WK15 Adobe AIR 2.7.0.19480 5 11004WK15 Roxio Creator Audio 3.3.0 5 11004WK15 Roxio MyDVD Basic v9 9.0.116 5 11004WK15 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 11.0.60610 5 11004WK15 Roxio Creator Tools 3.3.0 5 11004WK15 Crystal Reports Viewer 2008 12.2.209.1094 5 11004WK15 VC90_CRT_x86 1.00.0000 5 11004WK15 WINCAMS Client 1.00 5 11004WK15 14.8.0.0 5 11004WK15 Unisys Graphical Interface 5.3 5.03.001 5

11004WK15 ActivClient x86 6.2 5 11004WK15 Roxio Creator Copy 3.3.0 5 11004WK15 Roxio Creator Basic v9 3.3.0 5 11004WK15 EPI Builder Run-Time 6 6.3.030 5 11004WK15 RealNetworks - Microsoft Visual C++ 2008 Runtime 9.0 5 11004WK15 Microsoft Visual C++ 2005 Redistributable 8.0.56336 5 11004WK15 Kofax VirtualReScan 4.20 4.20.032 5 11004WK15 MEDS 1.0.0 5 11004WK15 EPI Builder S2 Add-on 6.3.041 5 11004WK15 HDP5000 Card Printer 2.3.0.5.2 5 11004WK15 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148 5 11004WK15 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 10.0.30319 5 11004WK15 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729 5 11004WK15 Microsoft Silverlight 5.1.50428.0 5 11004WK15 Java Auto Updater 2.0.5.1 5 11004WK15 Roxio Express Labeler 3 2.1.0 5 FXLKVC1 Microsoft Office Professional Plus 2010 14.0.7015.1000 FXLKVC1 Microsoft Office OneNote MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office InfoPath MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Access MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Shared Setup Metadata MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Excel MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Access Setup Metadata MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office PowerPoint MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Publisher MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Outlook MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Office 64-bit Components 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Shared 64-bit MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Groove MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Word MUI (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Proofing (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Shared MUI (English) 2010 14.0.7015.1000

FXLKVC1 Microsoft Office Proof (English) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Proof (Spanish) 2010 14.0.7015.1000 FXLKVC1 Microsoft Office Proof (French) 2010 14.0.7015.1000 FXLKVC1 CCC Help Finnish 2015.1104.1642.300 33 FXLKVC1 ccc-utility64 2015.1104.1643.300 33 FXLKVC1 CCC Help Swedish 2015.1104.1642.300 33 FXLKVC1 CCC Help Korean 2015.1104.1642.300 33 FXLKVC1 CCC Help Hungarian 2015.1104.1642.300 33 FXLKVC1 Network Recording Player 31.5.20.58 FXLKVC1 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219 FXLKVC1 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219 FXLKVC1 CCC Help Spanish 2015.1104.1642.300 33 FXLKVC1 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 11.0.50727 FXLKVC1 CCC Help Dutch 2015.1104.1642.300 33 FXLKVC1 CCC Help Czech 2015.1104.1642.300 33 FXLKVC1 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 11.0.50727 FXLKVC1 Citrix Receiver(USB) 14.4.1000.16 FXLKVC1 Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 11.0.60610 FXLKVC1 Catalyst Control Center - Branding 1.00.0000 FXLKVC1 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 11.0.60610 FXLKVC1 Online Plug-in 14.4.1000.16 FXLKVC1 Catalyst Control Center InstallProxy 2015.1104.1643.300 33 FXLKVC1 Microsoft Visual Studio 2010 Tools for Office Runtime (x64) 10.0.50908 FXLKVC1 Citrix XenCenter 6.5.1 FXLKVC1 AMD Catalyst Control Center 2015.1104.1643.300 33 FXLKVC1 Citrix Receiver(DV) 14.4.1000.16 FXLKVC1 AMD Fuel 2015.1104.1643.300 33 FXLKVC1 Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 11.0.60610 FXLKVC1 CCC Help Russian 2015.1104.1642.300 33 FXLKVC1 Altiris Deployment Agent 1.0.0 FXLKVC1 CCC Help Norwegian 2015.1104.1642.300 33 FXLKVC1 Citrix Receiver(Aero) 14.4.1000.16 FXLKVC1 64 Bit HP CIO Components Installer 8.2.4 FXLKVC1 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 11.0.60610 FXLKVC1 Citrix Web Helper 4.4.1000.13058

FXLKVC1 CCC Help Chinese Traditional 2015.1104.1642.300 33 FXLKVC1 CCC Help Italian 2015.1104.1642.300 33 FXLKVC1 Self-service Plug-in 4.4.1000.13058 FXLKVC1 CCC Help Japanese 2015.1104.1642.300 33 FXLKVC1 Citrix Receiver (HDX Flash Redirection) 14.4.1000.16 FXLKVC1 Citrix Receiver Inside 4.4.1000.16 FXLKVC1 WINCAMS Client 1.00 FXLKVC1 BDE Client 1.00 FXLKVC1 CCC Help German 2015.1104.1642.300 33 FXLKVC1 CCC Help Chinese Standard 2015.1104.1642.300 33 FXLKVC1 CCC Help Thai 2015.1104.1642.300 33 FXLKVC1 Citrix Authentication Manager 8.0.1000.1123 FXLKVC1 CCC Help French 2015.1104.1642.300 33 FXLKVC1 CCC Help Danish 2015.1104.1642.300 33 FXLKVC1 Catalyst Control Center Localization All 2015.1104.1643.300 33 FXLKVC1 Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 11.0.50727 FXLKVC1 Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 11.0.50727 FXLKVC1 Microsoft Visual C++ 2005 Redistributable 8.0.61001 FXLKVC1 CCC Help Greek 2015.1104.1642.300 33 FXLKVC1 CCC Help Turkish 2015.1104.1642.300 33 FXLKVC1 CCC Help English 2015.1104.1642.300 33 FXLKVC1 Microsoft Silverlight 5.1.50901.0 FXLKVC1 CCC Help Portuguese 2015.1104.1642.300 33 FXLKVC1 Trend Micro OfficeScan Agent 11.0.2995 FXLKVC1 ConnectWise Internet Client 64-bit 16.6.0 FXLKVC1 CCC Help Polish 2015.1104.1642.300 33