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Listopad 2014, Br. 3 ČASOPIS ERICSSON NIKOLA TESLA GRUPE LISTOPAD 2014., br. 3 Upravljane usluge za Hrvatski Telekom Nagrada HUP-a Ljetni kamp www.ericsson.hr ERICSSON NIKOLA TESLA Isporučitelj suvremenih informacijsko-komunikacijskih proizvoda, rješenja, softvera i usluga Zagreb, Krapinska 45, p.p. 93 HR-10 002 Zagreb [email protected] http://www.ericsson.hr Glavna urednica: Snježana Bahtijari Direktorica Marketinga, komunikacija i društvene odgovornosti tel.: 365 45 56 Izvršni urednik: Stanislav Marušić REDAKCIJSKI ODBOR: Zoran Bojko, Saša Dešić, Hrvoje Hadžić, Dean Marušić, Nevenka Mesarov, Branka Obradović, Željko Popović, Mario Ravić, Mijo Soldin, Velimir Spitek, Hrvoje Strepački, Tihomir Šicel i Saša Vojvodić Redakcija: Tanja Brajša, Jasna Glavaš, Zdenka Hrabar, Anamarija Jandrašek, Stanislav Marušić, Verica Mihajlic i Kristian Krog (fotografija) tel.: 365 45 61 Fotografije: Arhiva fotografija Ericssona i Ericssona Nikole Tesle Članovi kompanijske Foto sekcije Oglašavanje: Verica Mihajlic Grafička urednica: Ana Hećimović Web priprema: Daut Damarija, Ana Hećimović i Inga Sternak-Popočovski Pripremaju i uređuju: Kompanijske komunikacije KOMUNIKACIJE ISSN 1330-7894 Tisak: Kerschoffset d.o.o., Zagreb Ježdovečka 112 List je besplatan / naklada 5000 primjeraka Godina XLIX / LISTOPAD 2014., br. 3 Čitatelji koji su Komunikacije primili u polietilenskom omotu njegovim odlaganjem na komunalni otpad brinu o okolišu. 4 12 SADRŽAJ LISTOPAD 2014., BR.3 4 15 26 Hrvatski Telekom, Ericsson Nikola Superior Network Ericsson i Ericsson Tesla - prvi ovlašteni Performance - Nikola Tesla dogovorili gospodarski subjekt inovativnost u praksi suradnju u području s AEOF potvrdom u upravljanih usluga Hrvatskoj 27 6 16 Heterogene mreže Ericsson Nikola Tesla UDM - 100 komercijalnih proširuje 3G mrežu BH implementacija 28 22 Telecoma Vrijednost IoT tržišta 18 7 Intervju s Igorom 29 Poslovni rezultati Poljanšekom, direktorom Partnerstvom do 35 Ericsson Nikola Tesla kvalitetnog održavanja Zaposlenici osobno: Servisa mreže Hrvatskog Marko Hočevar 8 Telekoma Armenski sustav e-zdravstva: velika prilika 20 36 i izazov Inovacijski dan Ericssona 30 Virtualni obilazak Nikole Tesle Iz svijeta tehnološkog puta 10 telekomunikacija Ericssona Nikole Tesle Još jedan EU projekt 22 Ericssona Nikole Tesle 14. međunarodni Ljetni 32 iz IPA programa za kamp Ericssona Nikole Kretanja na domaćem Hrvatsku Tesle tržištu kapitala 12 24 33 Nagrada Hrvatske udruge Nastup na Cebit-u u Naše kompanijske poslodavaca u području Istanbulu / Planiranje, vrijednosti brige za zaposlenike organizacija i provedba investicijskih projekata u lokalnim samoupravama 34 13 Skijaška sekcija - M2M DM platforma spremni za novu spašava živote 25 bijelu sezonu / Softcom 2014. / Infofest Galerija / Obavijest 2014. / S američkim umirovljenicima 14 i kanadskim MBA Ericssonov izvršni studentima liderski tim u posjetu kompaniji / Posjet čelnika ITU-a www.ericsson.hr 3 Jean-Claude Geha, potpredsjednik i rukovoditelj upravljanih usluga u Ericssonu, kaže: “Šireći naš odnos s Hrvatskim Telekomom i Deutsche Telekom Grupom, koristit ćemo naša iskustva stečena kroz više od 15 godina u upravljanim uslugama za telekom operatore kako bismo poboljšali iskustva krajnjih korisnika i optimizirali troškove upravljanja mrežom. Uštedom na vremenu i resursima, Hrvatski Telekom će moći povećati svoje investicije u inovacije, prodaju i upravljanje odnosima s kupcima.“ „Implementacija Ericssonovog rješenja upravljanih usluga će pojednostavniti HT-ove terenske operacije i optimizirati operativne troškove upravljanja mrežom. HT će time poboljšati svoje operativne performanse i postati konkurentniji, te istovremeno, spremniji odgovoriti potrebama svojih korisnika. Tako, nakon implementacije transformacijskog projekta modernizacije nepokretne telefonske komunikacijske mreže migracijom na rješenje bazirano na internetskom protokolu, Slijeva nadesno: Igor Poljanšek, Gordana Kovačević, HT odabire Ericsson kao Davor Tomašković, Cecilia Wachtmeister, čelnica Ericssonove jedinice za DT i prirodnog partnera za Bernd Mellinghaus iz Ericssonove Regije Zapadna i Srednja Europa nastavak implementacija transformacijskih Kao što je poznato našoj Pouzdani partner projekata, čime javnosti, temeljem ugovora ubrzano nastavlja u trajanju od pet godina, – ključ kvalitete i svoj put pretvorbe u modernog operatora potpisanog 18. kolovoza, efikasnosti nove generacije“, objasnio Ericsson Nikola Tesla Servisi Komentirajući potpisani ugovor te je Grga Mrkonjić, d.o.o. (EHR), novoosnovana njegovu važnost kao i učinke te složenost direktor kompanija kćer Ericssona integracijskog procesa, naši su sugovornici Marketinga i Grga Mrkonjić Nikole Tesle (ETK) od 1. rujna naglasili sljedeće. prodaje za HT. upravlja fiksnom i mobilnom „Hrvatski Telekom ovim poslom namjerava mrežom Hrvatskog Telekoma. povećati kvalitetu infrastrukture te Okupljamo Riječ je o upravljanim istodobno optimizirati troškove vezane najsnažniji uslugama u segmentima za izgradnju i održavanje fiksne i mobilne mreže. Izabrali smo kvalitetnog i pouzdanog servisni tim mrežnog operativnog centra, partnera koji će na najvišem nivou i uz terenskih operacija, planiranja optimalne troškove povećati kvalitetu naših “Ericsson Nikola Tesla gleda na ovaj ugovor i funkcionalnosti vezanih uz elektroničko komunikacijskih mreža. Ove kao logičan korak u našoj dugogodišnjoj razvoj, zajedno s upravljanjem važne poslove povjerili smo kompaniji koja suradnji s Hrvatskim Telekomom. Njime odnosima s vanjskim je u tome svjetski lider, kako bi se mi u svom postajemo najjači pružatelj upravljanih poslovanju mogli fokusirati na napredne i usluga u Hrvatskoj. Novi zaposlenici dobavljačima. Od 1. rujna inovativne usluge za naše korisnike“, izjavio dodatno osnažuju naše temelje i 640 zaposlenika prešlo je iz je predsjednik Uprave Hrvatskog Telekoma, omogućavaju nam bolji uvid u potrebe Hrvatskog Telekoma u EHR. Davor Tomašković. naših klijenata i usvajanje novih znanja u 4 Listopad 2014., br. 3 Izdvajanje usluga izgradnje i održavanja HT-ove mreže Gordana Kovačević pred zaposlenicima u Splitu Igor Poljanšek na sastanku sa zaposlenicima iz riječke regije ovom području. Ericsson i Ericsson Nikola kompanije osobno i od njega Tesla će se usredotočiti na ispunjavanje dobiju informacije o pitanjima TEKST: Anamarija Jandrašek i Stanislav Marušić FOTO: Arhiva HT-a, Kristian Krog i Stanislav Marušić svih potreba i očekivanja T-HT-a kad su u koja ih najviše zanimaju. Irena pitanju upravljane usluge, oslanjajući se Jolić Šimović, članica uprave na Ericssonovu vodeću ulogu u industriji u HT-a otvorila je sastanke u je prelazak zaposlenika iz operatora u području navedenih usluga. Kompetentni Zagrebu i Splitu objašnjavajući razloge Ericsson uobičajena praksa u ovoj vrsti i motivirani zaposlenici će imati značajan sklapanja ugovora s Ericssonom. Gordana posla. Za uspjeh su važni zaposlenici pa pozitivan učinak na zadovoljstvo Kovačević je na turneji predstavila je u ovom razdoblju najvažnija kvalitetna krajnjih korisnika HT-a, Ericsson i ETK te direktora novoosnovane integracija i prihvaćanje zajedničkih vrijednost branda i kvalitetu kompanije kćeri Igora Poljanšeka. Zbog vrijednosti kompanijske kulture kao što su usluge. S obzirom da je drugih poslovnih obaveza, svoj je dio profesionalnost, poštovanje i ustrajnost. područje upravljanih usluga predstavljanja u Osijeku predsjednica jedno među Ericssonovim ETK povjerila Hrvoju Benčiću, članu strateškim područjima, izvršnog poslovodstva ETK, dok je Očekivanja, ali i sigurna sam da će Sonja Flego, direktorica Odjela za svi zaposlenici ETK poslovno upravljanje i operativnu nove mogućnosti maksimalno pridonijeti izvrsnost HT-a preuzela uvodni dio pred zaposlenicima uspjehu ovog važnog sastanka umjesto Irene Jolić Šimović integracijskog procesa u Osijeku i Rijeci. Tijekom sastanka Igor Poljanšek, direktor Ericsson Nikola Tesla te da ćemo svi sa zaposlenicima predstavnici HT-a Servisa, govorio je o novoj kompaniji koja zajedno poželjeti toplu objasnili su razloge izdvajanja te dijeli zajedničke vrijednosti i fokus na ljude i dobrodošlicu našim zadovoljstvo što su u zahtjevnom kompetencije s ostalim članicama globalne novim kolegama”, rekla Irena Jolić Šimović procesu odabira partnersku suradnju grupacije Ericsson te predstavio glavnu je Gordana Kovačević, dogovorili s Ericssonom, globalnim djelatnost tvrtke vezanu uz ugovor potpisan predsjednica Ericssona Nikole Tesle. liderom u upravljanim uslugama za telekom s Hrvatskim Telekomom. Rekao je nekoliko operatore. riječi o očekivanjima prema zaposlenicima „Izuzetno mi je drago da sam na čelu te mogućnostima za daljnji razvoj karijere ETK-ove tvrtke kćeri koja pruža usluge unutar Ericssonovog globalnog sustava. Hrvatskom Telekomu. Ericsson Nikola Tesla Također je najavio radionice koje su u Servisi, jednako kao i ETK, je kompanija odgovor na međuvremenu organizirane u manjim usmjerena na ljude jer su oni naša najveća dinamično tržišno grupama, a na kojima su zaposlenici dobili vrijednost. Zato zaposlenicima naše više detaljnijih informacija o novom načinu kompanije kćeri želimo iskazati našu okruženje rada. dobrodošlicu i zadovoljstvo što imamo Predsjednica Ericssona Nikole Tesle, priliku zajedno graditi uspješnu priču. Naša Gordana Kovačević predstavila je trend Sastanci sa zaposlenicima bili su prilika za je namjera stvoriti pozitivno okruženje te upravljanih usluga u telekom industriji, pitanja i odgovore na kojima su zaposlenici pokazati dobrodošlicu svim našim novim s obzirom na izrazito dinamično tržišno mogli saznati ono što ih najviše zanima i
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