Advances in Social Science, Education and Humanities Research, volume 470 Proceedings of the International Conference on Student and Disable Student Development 2019 (ICoSD 2019) Survey on Necessity of Document Guideline for Fellow Assistant in Enhancing Quality of Services Nur Marhain Daing Siyamerk1, Mohd Noor Azli Ali Khan2, Suhaily Suhaimi3, Nur Amalina Zulkifli Airwan1, Nur Fakhira Alya Mohd Ashari1, Muhammad Syaiful Izzar Zulkifli4, Mu’ammar Sirajuddin Ibrahim5* 1 School of Biomedical Engineering & Health Science, Faculty of Engineering, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor. 2 Azman Hashim International Business School, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor. 3 School of Chemical and Energy Engineering, Faculty of Engineering, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor. 4 School of Education, Faculty of Social Sciences and Humanities, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor. 5 Institut Ibnu Sina, M02, Kolej Tun Dr Ismail, Universiti Teknologi Malaysia, 81310 UTM Johor Bahru, Johor. *Corresponding Author Email:
[email protected] ABSTRACT Residential fellow assistants are responsible for maintaining the safety and welfare of students who reside in a college. Besides, fellow assistants are also in charge of monitoring students’ activities and developing students’ soft skills and leadership. Thus, this study aims to identify the understanding of the roles among fellow assistants and to analyze the relationship between established guidelines with fellow assistants’ comprehension about their responsibilities. The data were collected by distributing questionnaires to the Institut Pembangunan Felow (IPF) of Universiti Teknologi Malaysia Johor Bahru (UTM JB) who were willing to participate. The finding reveals that majority of the respondents have a good understanding of their roles and responsibilities.