SUSTAINABILITY FACTS BOOK 2018 Sustainability means considering the social and environmental aspects of our development. It is a commitment that we take vis-à- vis our clients and that is at the heart of our way of doing business. SUSTAINABILITY FACTS BOOK 2018 Sustainability Facts Book 2018 2 in catering services fortravelers. in cateringservices The AutogrillGroup istheworld’s leader Our Group the world allover 32 countries employees More than 60,000

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brands 300 over over experience, whether by eating, drinking or shopping. drinking whetherexperience, byeating, more enjoyable trip their value to byadding their to make strive and We time value their services. and happier, products to our safer, thanks more and satisfied travelers wants to reach destination Autogrill their missionOur customer. on the focus and forbeverage travelers, of dependability services terms in To world’s the as recognized be food company & best in Our vision company Benetton controlled family. bythe holding the S.r.l., company entirely byEdizione owned controlled is S.r.l. (50.1%),and bySchematrentaquattro a Exchange Stock on the listed is S.p.A. Autogrill sites. cultural and fairgrounds stations We Be passionate,open,Setthepace,reliable,Keepitsimple valuesOur operate in airports, highways railway and operate airports, in , as well as in selected city centers, malls, trade trade centers, selected well, as in city as malls,

Our main brands Proprietary brands Licensed brands ¨ 3

Autogrill Group Sustainability Facts Book 2018 4 stakeholders distributed tothe 94% ofthevalue retained by the Group. bythe retained 5% stakeholders, remaining the while external and internal to the distributed 94% billion Group over totalled 5 euro by Autogrill economic value the generated 2018, In economic value Creation and distribution of Retained by the Group 258 mln of the value generated of the was

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i c e s Community 3 mln was was by the UN. by the objectives SDGs promoted context the and international the analysis, Roadmap Afuture the years within three every defined is The for plan activities these taken. form of objectives the takes achieved to to be be actions gradually and strategy sustainability genuine a it into its evolution, project guided has The transforming success of this efficiency. economic and integrated of vision stores eco-sustainability an in 2007 weIn launched Afuture value bygenerating and aspects with them needs, providing and day every We to expectations anticipate committed their are Taking Taking Autogrill for Sustainability excellent care of our employees of our care travelers and idea basis of our the is of sustainability. rlt topi Autogrill

services and takes into account the Group’s into takes account and the materiality , developed by taking into account the social and environmental environmental and social into account the , developed bytaking , a project aimed at innovating Autogrill Autogrill at innovating , aproject aimed to be shared among all stakeholders. all among shared to be trl adopted Group, bythe which ott G glol topi

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Autogrill Group Sustainability Facts Book 2018 6 any responsible organization. responsibleany organization. theme for planet acompelling is the and product center at is the the activities asset; of our Roadmap Afuture of the initiatives the guide that pillars three People, the Planet are and Product Afuture Roadmap 2016-2019 and represent the strategic areas of our business: the people are a fundamental people afundamental are the business: represent and of our areas strategic the DEVELOPMENT ENGAGEMENT AND PEOPLE • Promotetrainingand • Disseminatethevalues • Promoteanopenand • Improveengagement development of theCodeEthics transparent dialogue AND WELLBEING AND SAFETY QUALITY PRODUCT NUTRITION • Promoteacorrectdiet,working • Attentiontodiversity suppliersbasedonEESG • Certify • DefineAnimal Welfare guidelines • Improvefoodqualityandsafety • Increasecustomersatisfaction employee training in-store communicationand on thequalityofingredients, principles programs

REDUCE WASTE P • Improverecycling • Reducewaste,especially programs food waste L ANET Employees making ourbusinesssustainable cooperation withourstakeholdersandaimat We establishanongoingdialogue topromote Stakeholder engagement Open line Open Aconnect Aconnect (reports) (reports) mail box box mail intranet intranet SA8000 Email Email Consumers “Feel good?” “Feel good?” satisfaction satisfaction customer customer research activity Market Market annual annual survey survey CRM

new products/ new products/ Quality audits Quality development processes for Assessment Assessment One-to-one Suppliers meetings concept and and AUTOGRILL FOR Sector’s specific specific Sector’s concepts hoc Ad Collaborations Collaborations and Brand Brand and development development Landlords Landlords and services services and Newsletters One-to-one Qualitative Qualitative Partners meetings in project survey survey events and Financial Shareholders Shareholders Shareholders’ Shareholders’ community IR activities One-to-one meetings reporting financial financial meeting Website Periodic Periodic Community engagement engagement Support and and Support conferences One-to-one Events and and Events meetings projects Multistakeholder Multistakeholder Environment Collaborations Collaborations and employees employees and Meetings with with Meetings with partners partners with involvement engagement engagement Support and and Support non-profit non-profit projects entities events 7

Autogrill Group We take care of our people and build together our future. Engagement, dialogue and transparency: we believe in the values that generate value.

PEOPLE Sustainability Facts Book 2018 10 openness at all levels. atopenness all and relationships on based dialogue building to and them listening means It also path. career safe work arewarding and ahealthy in environment with potential their express to them enabling and them promoting them, people respecting of means our Taking care the localcommunity. tocustomers andvalue addedservices employees sothattheycanprovide We wanttotakecareofour People 16,624 11,398 INTERNATIONAL 69% 50% 63% 21% women < 30years old women < 30years old employees employees 60,052 60,052 41% 59% employees w old < 30years omen

NORTH AMERICA 32,030 < 30years old women employees 40% 61% 10% in-class training. mentoring and and field, 20% coaching the in gained on based experience training is: 70%that informal 70:20:10 on based the program atraining with set was up Manager Nordic Training the Finland, and for 2018, Denmark In example, in countries. individual of the peculiarities basis of the on the locally managed are courses area, International the In managers. Development Leadership Operations and presidents, vice and directors Development Leadership Corporate leadership years: development two lasting programs, two There also environment are bymanagers. creation of onapositive the working focusing Engagement” latter, regard to the With “Unlocking resources. the management,cash product management human and promoted to give basic them managers, knowledge of newly or newly hired targeting continues, program Manager the America, in Training North In courses. on-the-job and online in-class, networksales through to ofupgrade develop path the skills commercial the we2018, created Academy Excellence levelbasis of their of professional seniority. , In in employees which all register in on the can program, we launched Academy Europe, the In itself. organization able to generate adouble value: for people for and the employees of our is training investment the Every in training Grow thanks together continuous to workshop promoted was 2018, in for future operation operation for future training , an internal internal , an for senior for senior

model; model; Average hours percapita 15.3 per employeeonaverage Area managers 20.5 hours 31.8 training hours Store 1.2 mln Managers 32.2 Assistant Managers 35.1 Head of service

Multi-service 18 operator 11

Autogrill Group Sustainability Facts Book 2018 12 12 leadership skills. leadership networking opportunities while increasing their women’s with them by providing professional growth Network Leadership women’s Women’s the leadership. America, North In established of enterprises large to promoteassociation D joined has Valore Italy,In Autogrill company.the in of trust sign important an is his/herto this share data: decideemployee can areport privacy, but anyone filing to protect platform anonymous is ofThe the use workplace. the in occurred have behaviors that or virtuous discriminatory report Line “ of the use the Group its collaborators and through the between dialogue transparent and active an building To to we values, committed to are these give substance based. is of Ethics Code which our principles upon way the our of doing business, guide that pillars three the are of discrimination type of any prevention and for diversity,Respect opportunity equal work environment We promote an ethical and responsible ” platform. Thanks to this tool, employees to this can Thanks ” platform. activated in9countries communication platform Open Line,the was launched, a project to support launched, was aproject to support , the first first , the Open Open • areas: different operating the in initiatives and programs Group activated various employees, our with the trust and relationships of quality to aview building with Always basis. on aquarterly organized check-in through meetings performance designed individual to measure initiative relationships We valuetheabilitiesofouremployeesandbuildquality the same time, also the “ the also time, same the At plans. growth issues and critical objectives, any future skills, launched current to assess process was mapping staff atwo-years measurement. 2018, For reason, in performance this to is develop countries European systemThe of ashared commonobjective of all them. professional the development promoting and to aview enhancing Group, with of each of present the in skills to the importance day every to reason giving we committed are this pays valuable its attention employees to relationships establishing Autogrill with for and • acquisition • Talent “ “ agreater on engagement; focus with achievementthe objectives; of the adopted for skills managerial and technical designed the to area, assess International the the Company. the asafe way, in earlier and target to the talents join young while getting in them supporting intergenerational the invests closer in exchange colleagues between to retirement age, measurement program the performance “Be competent” Be competent Be Intergenerational Agreement Intergenerational ” is the performance measurement program, promoted in Europe and in in and promoted measurement Europe in program, performance the ” is is the strategy adopted in and focuses on recruitment on recruitment focuses and America adopted North in strategy the is

Autogrill to be - Boost your energy to - Boost be Autogrill ”, launched by Autogrill Italia in 2018, is the project that project that the is 2018, ”, in Italia launched byAutogrill people in North America people inNorth for thenewlyhired Talent acquisition strategy ” program was launched, an launched, was an ” program grow newtalent Agreement” to “Intergenerational

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Autogrill Group Sustainability Facts Book 2018 14 rate frequency total injury 2018: -3% suggestions for corrective actions already during the audit the phase. already during for actions corrective suggestions automatestores can that self-assessments, monthly providing “ To developed 2018 Company in the facilitate measurement activities, accidents. reported of the responsible are staff, most frequent for the causes mapping operating members comprising of of sale, points managementof the the and to employeesaccidents Teams The occurred Safety or consumers. for at prevents work safety any identifies, with and manages and Management Risk and Safety Policy on Health, the America, North In employees. conditions for working healthy, all ethical safe and SA8000 the obtained System and certification subsequent updates) context Integrated Management the of the in 81/08 Decree Legislative at Work Safety and and (Italian Health Act implemented Italy,In Consolidated provisions of Autogrill the the Group operates. which the in applicable countries the laws all in representatives the management, monitor and compliance with Committees Safety and Health The theme. value tools to the create are shared monitoring daily employees. Prevention, and development, technological training of its safety and attention health to the pays particular Autogrill conditions our business for Employee are fundamental health and safety SA8000 certified since 2009 SA8000 certified In Italy, theGroup hasbeen Mobile Data Safety ToolMobile Data Safety provides all employees with all principles employees to provides comply all all with ”, an app to be used by the Autogrill ”, Autogrill bythe app used to be an , composed of, composed worker , which guarantees , which guarantees around this this around

over 3mlnmeals re-distributed 115 location involved,100associations Food Donation Connection countries. access to water developing in guarantee projects that with activities ofcompensate water aresultof fresh as its use Company the bythe Blue Made the we support International HMSHost Through Youth of Chicago Farm Windy namely the Harvest for agriculture, anewinitiative urban education an training and support we also America, North need. In in it to those distribute that food tofor associations donation the of surplus addition, Connection it continues Food to Donation collaborate with promotes and employment In communities, proper nutrition. and Foundation HMSHost America, North In “ the collaboration example with the is day An prices. at discounted the sandwiches of during sale unsold the waste were activated through food against , and initiatives Italy,In , “Abbraccio of sale the the through Italy of central Marche” sandwich. “ 2018 Italy, SlowIn in agreement we an with signed Food poverty. hunger and against fight the and research, childcare medical foundations in and active associations with long-term partnerships cultivate and We food banks national donate and local food to various environment. the economicconditions and well-being safeguarding and people’s which we in operate, improving communities local living various the to respecting group, we committed are international an As We value what is around us La buona strada buona La Too To Good Go ” dedicated to raising funds for the earthquake-hit areas areas for earthquake-hit the ” dedicated funds to raising ” app. . combats poverty in local local in combats poverty for the project for project the program to to program

12% Direct donations Indirect donations Donations inkind donated tocommunities Over euro4mln 7% 81% 15

Autogrill Group Sustainability Facts Book 2018 The wellbeing of an individual also depends on a proper and healthy

diet. We are committed to ensuring the highest quality ingredients and products while respecting diversities.

16 PRODUCT 17

Autogrill Group Sustainability Facts Book 2018 18 In addition, in 2018 addition, created in weIn also “ insights. emotional capture and customers relationship with our to assess anew added was 2018, methodology In survey to the plans. marketing improvement long-term and national short define strategies and then and customers, of our overallsatisfaction the and services our Feel good? the Through customers our We listen services. The program is active in 135 locations in Europe. 135 Europe. in active is locations in The program services. ideas and to improve suggestions providing stores, while Autogrill experiences in platform dedicated their share who to can customers, their experienceinourpointsofsales. customers willenjoyandremember safety andqualitycriteria,sothat way andofferproducts thatguarantee We wanttothinkinaninnovative Product approach customer understanding “Feel good?”2018:anew program, we measure the perceived quality of perceived we the measure quality program, Customer voice Customer ”, interactive an Put the customer experience at the heart Put thecustomerexperienceatheart of the design of offering andservices of thedesignoffering locations inEurope activated in135 the newplatform “Customer voice”:

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Autogrill Group Sustainability Facts Book 2018 20 airport restaurants. restaurants. airport menus gourmet at main enjoying affordable the in prices of possibility Month offers the customers Restaurant Airport America, North and Europe Launched in (ARM) Month Restaurant Airport food United educationand the States. in excellence culinary rewarding byHMSHost sponsored Foundation bythe ceremony and The organized annual Awards Foundation Beard James stores. conceptsgastronomic soldour to be in develop and ingredients new ideas for recipes and test guests renowned internationally and nationally A research where laboratory chefs in-house and Italy in FucinaSpazio menus stores. offered our in professionals the for provide in innovations suggestions sector. catering These the in prominent figures and behavior, consumer in food journalists specialized sociologists involving innovation dedicated to culinary program international an is Council The Culinary Council Culinary ( Luzuy Benjamin Kathy Casey ( Casey Kathy Bayless ( Rick ( Voltaggio Michael Tapas Garcia Lorena and ( Garcia Lorena ( Niko Romito ( Ribaldone Andrea Collaborations chef with of excellence trends offer for aquality We are looking fornew gastronomic Tortas Frontera Tortas Dish D’Lish Dish Spazio Milano Spazio Lorena Cocina Garcia Le Chef Le Ink. Sack Ink. Pastaria , Geneva airport) , Geneva airport) , Seattle airport) airport) , Seattle , Atlanta airport) airport) , Atlanta ) , Los Angeles airport) Angeles Los , , Piazza Duomo) , Piazza , Chicago airport) airport) , Chicago , Miami airport airport , Miami

service tap. Coffee is Kimbo is tap. Fairtrade Coffee service some stores, water tap In for available is smoothies. for afree from free vegetables and fruits fresh vineyards, beer, local from organic pasta, wine handmade yeast, includesThe offering made with bread pizza locally and way.sustainable a new in diet global the styles attention to interpreting particular with recipes, regional dishes and typical offering concepts, quality Sciences of Pollenzo University the ofDeveloped Gastronomic collaboration with in of vision catering. sustainable innovative and an new promotes Group generation the is that Bistrot concept Autogrill of the distinctive and sustainable We develop innovative concepts, more and more grown in controlled plantations. plantations. controlled in grown old demolishedfrom houses being or renovated; extensive of wood use taken of wheat wooden use coffee; and the floorboards to transport used fabric recovered with lined century, old from 20th jute had been that bags years of the first the from chairs recycled for like, materials instance, or recovery choosing protection, environmental to attention particular an ad opened was with hoc store Milan in design first the Already and a China. and America North 2013 in station today and Europe, present is including 10 in countries Bistrot The first

was opened in 2013, at the Milano Centrale railway railway Centrale 2013, opened was in Milano at the recipes and typical authenticity Seasonality, , Bistrot supports the seasonality and artisan artisan and seasonality the supports , Bistrot . materials design and environment, Attention tothe In collaborationwith coffee Fairtrade 21

Autogrill Group Sustainability Facts Book 2018 22 support of excellent Brand Partners We promote asustainable the growth with producers. collaboration of the local behavior with ethical and sustainable promotes that association an Association, Restaurant Sustainable amember is Leon of the rhythms. bymodern life required speed food offer with natural and ahealthy succeededhas combining in A British brand that, under the motto “ motto under the that, brand A British Leon lively environment. and its fun and excellent ingredients to quality guarantee for its food sophisticated philosophy,known commitment the New atListed York the brand afast-growing is Stock Exchange, Shake Shack 440 stores 440 more has than currently AManger Pret processes, artisanal food made with natural and fresh objective of developed the offering First 1986 with London in in Pret A Manger white meats 100% and organic. vegetables, of in dishes rich avariety with diet, balanced and agenuine territory, to offering the supplied linked bycompanies cuisine Aconcept taste. of of and authenticity name natural the in of hospitality recipes and variety of ingredients, Quality of its philosophy. heart “eating the well” world the makes in that restaurants 80 more than with Brand Exki

in seven countries worldwide. seven in countries Naturally Fast Food ”, ”, ¨ given ajob opportunity. disadvantaged people, who are of composed is staff store’s the fact, In prepare them. who talent of those human addition the to also its dishes, in concentrates on enhancing, Plaza Schiphol nowThe is brand present at the bakery. Hutten van made Zorgbakkerij bythe desserts sandwiches and also but of soups, offers avariety that presentare menu day the every in sustainability and commitment economy Circular dishes healthy and genuine suitable to for create retail) no longer(but considered edible “waste” perfectly use food desireNetherlands the to from It developed was the in VerspillingsfabriekDe and and , .

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Autogrill Group Sustainability Facts Book 2018 24 responsible manner, respecting people and the environment. responsible people the and manner, respecting and ethical an in business their manage and principles of sustainability who the share tosuppliers them work with Group directing companies, management procedures within Network Italia Compact Global Fondazione of the support the with written document, The objective of this trade. and manufacturing in rights of protection human the Management Approach) guaranteeing and (Supply for management Chain general supply chain of standards asustainable the Guidelines Group Sustainability Supply Autogrill published Chain the 2017 to aview developing in suppliers, With our relation we ongoing asolid and with Supplier of Conduct the Code request we compliance with also America, North In of Purchase. Conditions General of the Code Conduct and the control procedures, quality laws, the bylocal regulated suppliers are relationships with Our the contribution of our suppliers We respect the highest ethical and standards, quality thanks to Guidelines Sustainability Supply Chain , is to encourage the development to, is encourage the and monitoring of specific Autogrill Group Group Autogrill Conduct of Code on business and human rights principles guiding UN ISO standards 26000 multinationals for guidelines OCSE 10 principles CompactGlobal ONU

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Autogrill Group More is less. Less waste, less food waste, more recycling; we transform our tomorrow by giving a second life to materials.

26 PLANET 27

Autogrill Group Sustainability Facts Book 2018 28 objectives reached to 4years. next be the in and activities defines that plan governmentIrish sustainability Green initiative Origin the in participates Area The International environmental sustainability. to contribution of to their to employees communicate importance the we launched Startsomewhere America, North In campaigns. awareness promotion well solutions, as through their strategies and as of innovative energy-saving definition into the translates commitment stakeholdersour towards management better This of resources. all directing forreason we and impact responsibility take reducing our for issues and of this environmental We aware importance are of the our employeesandcustomers. ofsuppliers, withtheparticipation andby engagingourpartners We wanttoprotect theenvironment P lanet certified globally areLEED 23 buildings , a program that aims aims that , aprogram , the , the

the air paint thatpurifies Airlite: 100%natural 77% Europe and North America Europe andNorth Energy consumptionin Indirect energy Direct energy

23% Energy stores, we developed future in an order consumption In energy to limit waste. systems monitoring generation next we installed sources, energy stores manage where we directly promotes aresponsibleAutogrill intelligent and of energy. use the In impact on the environment We are looking fornew ways reduce to our material derived from the demolition of the pre-existing building. building. derived demolitionmaterial the from pre-existing of the 75% of the re-using and recycling principles, LEED the accordance with designed was sqm in and It extends over of 4,000 asurface flagship. Welcome Delaware United the the States, Center In certifications. 50001 EMAS and ISO 14001, ISO addition in to Gold certification the obtained Design). Est Villoresi Environmental and Energy in (Leadership Protocol LEED of the standards footprint carbon and efficiency energy the compliance with it as innovation entirely was developed designed and sustainable in example of store an is Est Italy, of Villoresi In Autogrill the locations. most energy-efficient of the • neutralize odors. • neutralize prevent and formation of• eliminate mold, the byupto 50%, costs cooling • cut 99.9% bacteria, of and germs • eliminate • reduce pollutionbyupto 88.8%, air can: and light COV activated is bynatural and free, natural adjacentimmediately 100% treated. The paint, surface to the area the in quality improves that air paint atechnological Airlite, of motorway Autogrill’s premises with walls external some of the why creativity. and, not, Theinnovation basic idea to is cover sustainability, to combining we committed are Autogrill, At Airlite Book , including guidelines for the design and management for design and the guidelines , including to control consumption and reduce to and control consumption is still HMSHost HMSHost still is 29

Autogrill Group Our contribution and our commitment in favor of circular economy

In all of our stores we segregate waste according to Our environmental the local laws and peculiarities of the countries in certifications which we operate, in relation to the currently locally LEED® Gold used waste collection system. Italy Autogrill SpA: Villoresi Est Sustainability Facts Book 2017 Canada HMSHost: 4 service stations on the highway HMSHost International launched an initiative in USA HMSHost: Bethesda headquarters collaboration with the Coca-Cola Company for the collection of plastic bottles, which are reused as LEED® Silver Canada HMSHost: 16 service stations on the highway raw materials for the production of the chairs of the USA HMSHost: Delaware House Travel Plaza stores located in the Schiphol airport and for the ISO 50001: 2015 T-shirts worn by the employees. The project, tested On Energy Management Systems for the first time at the Amsterdam Schiphol airport, Italy Autogrill SpA: Villoresi Est was also extended to other Northern European ISO 14001: 2015 airports. 10 Coke PET Bottles (50 cl) are used for Italy Autogrill SpA: headquarters, Villoresi Est, each T-shirt (80% recycled PET and 20% cotton). Brianza Sud and the stores in the Turin Caselle airport, Nuova Sidap In Australia, at the Cairns airport, the “Bring Your EMAS Own” campaign was launched, which encourages Italy Autogrill SpA: headquarter, Villoresi Est, Brianza Sud customers to bring and use their own cup, thus reducing the use of plastic. To support this initiative HQE (High Environmental Quality) France Autogrill Côté France: Canaver, Ambrussum we have introduced: straws, “BioCups” for coffee and bags in compostable materials. RT 2012 (Low Impact Building) France Autogrill Côté France: Ambrussum, Manoirs In France, we introduced the “disposables”, made du Perche Plaines de Beauce, Chartres Gasville, Chartres Bois Paris, Lochères, Miramas, Villeroy, of recycled materials, and automatic water Jardin des Arbres, Wancourtm, Porte de la Drôme dispensers to reduce the impact of packaging. While N&S, Granier in India, we will gradually introduce the use of bags, California Green Building Code cutlery and dishes made of wood, paper or (Level I and California Energy Standard - title 24) cornstarch in order to replace the plastic objects USA HMSHost: stores at the Los Angeles International airport currently used.

Energy Star In various countries, we are currently USA Equipment in the stores experimenting with the recovery of organic waste for composting and biogas generation. ISO 14064 greenhouse gases Italy Autogrill SpA: headquarter and Sebino’s store

30 airport by2020. airport Francisco San at and the storesbrand Europe in developmentthe Gusto Puro and Bistrot of the order in to define better Cycle Assessment (LCA) Life the which studied of Milan, Polytechnic by the The developed supported was project, byAutogrill, of reuse. promote and culture impact the environmental to minimize strategy Afuture the of part economyWascoffee program, acircular is grounds. develop elements eco-design coffee made with to used be recyclable and can that material natural Wascoffee, questionThe is reply to a100% this precious so asset to us? for an opportunities recycling real the are What waste? resulting the How weespressos. manage can Italy, 100In million more year we every than serve from wastetofurniture. WASCOFFEE:

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Autogrill Group Autogrill SpA

Operations and administrative offices Centro Direzionale Milanofiori Palazzo Z, Strada 5 20089 Rozzano (Milan), Italy Tel. (+39) 02 4826.1

Contacts Group Sustainability Department Tel. (+39) 02 48263499

Editorial coordination zero3zero9 - Milan www.autogrill.com Graphic design and editing Follow us on Laura de Nigris - Milan

Photography Delfino Sisto Legnani Marco Cappelletti www.autogrill.com