Autogrill Group

Sustainability Report

2015 Autogrill Group 2015 Sustainability Report

Translation from the Italian original which remains the definitive version. Letter from the CEO Dear Stakeholders, (G4-1)

Autogrill posted excellent financial results for 2015. While North America produced impressive figures that were key to the Group’s overall performance, we should also remember the return to profitability in Europe and double-digit growth in the International area, where we won several new contracts and opened over a hundred new points of sale. Solid growth in sales and margins enabled the Group to double its profits and cash flow generation.

Over the year the Group continued to strengthen its medium-term competitive position both by increasing its contracts portfolio and by making significant investments, of which over 50% in North America. Almost 80% of total investments went into development.

We continue to take opportunities that will benefit us in the short and medium term by leveraging our know-how: our ability to partner with the world’s biggest food & beverage brands at the same time as developing strong and innovative in-house brands, that are increasingly valued and competitive in Italy and abroad.

Take Bistrot, for instance, which caters for travellers in channels and countries with different culinary traditions, from Dutch railway stations to North American and European airports and onto Italian motorways. And other award winning formats that we’ve created, such as Gorgeous Kitchen at Heathrow and Whiskey River at Charlotte Airport, to mention just a couple.

Geographical and channel diversification, the capacity to constantly innovate our offering and the passion and commitment of all our people are, in my opinion, the most effective means to successfully negotiate an environment that is still characterized by uncertainty and continue to grow in the future.

Gianmario Tondato Da Ruos Table of Contents Sustainability Report: drafting criteria 6

Materiality analysis: methodology and results 8

The world of Autogrill 13 A-company 14 The value added 16 Strategy and sustainability 21 Business and governance 26 Commitments, progress and objectives reached 40

The three strategic areas: A-People 46 A - Pro d u c t 74 A-Planet 104

Autogrill in figures 121

GRI G4 Content Index 135

External Auditors’ Report 142 6

(G4-6; G4-13; G4-16; G4-18; G4-22; G4-23; G4-28;G4-29; The Sustainability Report: G4-30; G4-32; G4-33)

Drafting criteria drafting criteria

The Autogrill Sustainability Report is a technical document describing the activities and projects that the Group has carried out during the year and outlining the path followed in terms of sustainability. It also represents a time of reflection and an important communication tool towards the stakeholders with regard to the actions undertaken, progress made and the areas of improvement identified in the context of economic, social and environmental performance. The eleventh edition of the Autogrill Sustainability Report covers 2015 (1 January – 31

2016 December) and was drafted in accordance with the Core option of the “G4 Sustainability GOLD Community Autogrill S.p.A. Reporting Guidelines” published in 2013 by the Global Reporting Initiative (GRI). The Group is also member of the GRI’s Gold Community.

The qualitative and quantitative information contained in this Report refers to Autogrill S.p.A. and its subsidiaries at 31 December 2015, unless otherwise specified, broken down by the following three operating sectors: • North America - includes United States and Canada; • International - includes “North Europe”: The Netherlands (Schiphol airport and Utrecht railway station), Finland, Ireland, United Kingdom, Sweden, Denmark and Norway and the “Rest of the world”: Australia, United Arab Emirates, India, Indonesia, Malaysia, New Zealand, Russia, Turkey, Vietnam and China. • Europe – includes Italy, Austria, Belgium, France, Germany, Greece, The Netherlands (highways), Poland, Czech Republic, Slovenia, Spain and Switzerland. 2014 and 2013 data have been re-classified to reflect the new organization above described.

The economic-financial highlights are retrieved from Hyperion (a software application that implements automated procedures for the periodic consolidation of accounting data and the preparation of reporting documents). All the other social and environmental information is con- tained in the Sustainability Package, the reporting system through which the Group collects information and data regarding sustainability from the different countries according to GRI-G4 guidelines.

The Group’s economic and financial aspects and the Group’s Corporate Governance are de- tailed in greater depth in the following documents: “2015 Annual Report”, “2015 Corporate Governance and Ownership Report”, “2015 Remuneration Report” made available on the Company’s website at www.autogrill.com. The indipendent review of this report was carried out by Deloitte & Touche S.p.A. which released an “Independent Auditors’ Report” upon completion of the activity.

Materiality, responsibility and stakeholder engagement represent the three key aspects to analyze in order to add value to the Company’s sustainability policies. In fact, the Autogrill Sustainability Report is based on the principles of materiality, completeness, stakeholder inclu- siveness and sustainability context.

Autogrill Group 7

Principles for the definition of contents

Materiality Sustainability context Stakeholder inclusiveness Completeness The content of this Report is based on the The Report illustrates the The Report identifies the The objective of this Report is reporting the concept of materiality, including the most Group’s performance with Group’s stakeholders and economic, social and environmental aspects relevant themes for the company and the reference to sustainability. explains how the Group has relative to the main geographic markets in topics and indicators that reflect the significant responded to stakeholders’ which the Group operates, enabling economic, environmental and social impacts expectations and interests. stakeholders to have a more complete of the Group or that may substantially overview for evaluation purposes. influence stakeholder evaluations and decisions. Drafting criteria

Principles guaranteeing the quality of contents

Balance Clarity Accuracy Timing Comparability Accountability

How to read the Autogrill Sustainability Report

With a view to providing a comprehensive and exhaustive overview of the Group’s activities, the Sustainability Report concentrates on three key areas defined as strategic for Autogrill’s business: “People”, “Product” and “Planet”. Divided in chapters, the Sustainability Report illustrates the Group’s approach to each single area and includes details about the initiatives undertaken in all the countries in which the Group operates. Each issue is dealt with People according to a materiality perspective (see chapters below). In addition to text, graphics for reference to the strategic areas - “People”, “Product” and “Planet” - was used to illustrate the size of the impact of the Group’s sustainability actions and their interaction with all business aspects. Product The Report is divided in chapters and paragraphs for easy identification of the references to the information requested and the indicators relative to the GRI G4 guidelines (for the sake of completion, see the “GRI G4 Content Index” on page 135). The amounts indicated in this document are expressed in euro millions or thousands or m€ Planet and k€, respectively, (unless otherwise specified), and an indication is provided when the aggregated data is a result of estimates.

The previous 2014 edition was published on May 29, 2015 on the Company’s website at www.autogrill.com in the section dedicated to sustainability.

2015 Sustainability Report Autogrill Group 1. Identification of issues: of Identification 1. issues), CSR aspects of material the potentially (e.g. the was identification point The starting the of the from Company a complete analysis that the could provide sources analyzing platforms level. the at exchange and international discussion multi-stakeholder and outside sustainability requests guidelilnes, and institutional The documents analyzed include: adopted best practices sustainability Global Compact), U.N. and GRI (including frameworks Food services. & Beverage providing peersby organizations and analyses The issues identified as potentially material for Autogrill and upon which all subsequent were performed, are: In 2014 we defined an internal methodology to analyze materiality more in depth. For this this methodology For internal depth. an defined we in analyze to more materiality In 2014 the that enabled share to us a framework page (see Afuture 25), introduced we purpose, the the engagement of management our through increase and process of analysis entire Before of outcomes. the and discussion viewpoints and opinions collection of different a identifying goal the clarified: targeted was project the analysis materiality launching and environmental social, aspects - i.e. be to scale materiality sustainability used measure to its itself, for value or retain create to ability aspectsgovernance affect that can Autogrill’s the long run. in the and large at community the environment stakeholders, 8 Analysis: Materiality and results methodology Methodology 1. Identification of issues 2. General internal analysis (by CSR) 3. Specialist internal Management) analysis (by the 4. Analysis of the external perspective chart5. Development of a materiality (G4-2; G4-14; G4-18) G4-14; (G4-2;

Materiality Analysis

time, greater control the the (real potential), or more issue same is the the considered material. corresponding more perimeter inside focuses the on organization the of and, same at the implemented logicThe envisages materiality is that increased for any specific the issue when arating withreferenceto: oftheanalysisfocusedondetermining The secondpart reputation). engagement, perception, employee consumer opportunities, new / competitiveness that, in our opinion, define “creating of concept the retaining or value” (eg. sales, on impact Group’sthe peculiarities (eg. business sector, vision, mission, strategy, risk analysis) criteria and the umbrella)a common analysis giving the started ascore various to the issues, taking into account People, Product, Planet and Governance areas, under also and in grouped together cases some identification the After relevant the of relevant (classified issues the on based attribution to the 2. General internal analysis (by CSR Department) Planet Product People & Governance Economic Area Issues • the within whichtheimpactcanbecomevisible • the perimeterofissue,boundary that specificissue,i.e.thecontrol oftheissueanditsabilitytoinfluenceit. (geographic, business-related,supplychain-based) degree of control thattheorganizationhasonmanagement(potentialoractual) of

• • • • • • • • • • • • • • • • • • • • •

Protection ofbiodiversity Oil management Water management Energy efficiencyandGHGemissions Waste management Responsible selling Supply chainmanagement andcommunication Product information Accessibility andqualityofservices Product qualityandsafety Data securityandcustomerprivacy Human rightsprotection Community developmentandengagement andinclusion Diversity andequalopportunity Industrial relations Health andsafetyintheworkplace HR developmentandcompetency-basedassessment Quality relationshipswithworkers Fight againstcorruption&bribery and thecharacteristicsofingredients) (including issuesregardingacorrectandbalanceddiet andwages) (including dailywork,socialservices Competitive practices Creation ofeconomicvalue 2015 Sustainability Report

9 9

Materiality Analysis business reports general opinion reports up for each issue in order to measure the importance of the same issue to the organization (internal analysis) and the importance stakeholders attribute to it (analysis of external that then consolidated and mapped on a graph perspective). The issues taken into account were verticalshowing stakeholder expectations on the axis and the importance that the success on the organization attributes to the items analyzed with a view to business horizontal axis. requests (resulting from customer satisfaction surveys)consumer requests (resulting from customer satisfaction workers requests (resulting from employee engagement surveys) analysis of Autogrill press review interviews to analyze their with managers who are in direct contact with the stakeholders perception about the issues. After completing these analyses and sharing the corresponding outcomes, all scores were summedAfter completing these analyses and sharing • • • international • international • • 5. Development of the materiality chart materiality the of Development 5. Autogrill Group Comments to the chart Comments period. specific this in The chart issues Autogrill to reflects theimportance of the sustainability reason the chart this should not be for and time over change trends and The pressures updated. be should instead and periodically or final, static either considered the for entire issue substantial and a key definition by the considered law with is Compliance reflected the materiality not directly in was it why is This population of the organization. of the importance of the various the for definition a criterion as accounted for but is analysis, of the the element at an basis considered engagement is stakeholder In the same way, issues. included as is reason it this For the analysis. for materiality key is and concept of sustainability the chart, in As indicated it. in not visible is and the of for development the graph a criterion those and offering, its and business core its to refer Autogrill issues for material the key of the the definition in resulted analysis This connected people with workers. particular its - in be to objectives the sustainability new establishing Roadmap, Afuture 2016-2018 new workers, with – quality of APeople relationships the areas the in nextreached years in three HR competency-based and development – product assessment; quality AProduct safety, and supply chain communication, and product information service and accessibility quality, management; and APlanet – waste management. After completion of the first general analysis of the issues by CSR Department (which, for self- for of the Department issues CSR by analysis After general (which, of the completion first based on the long run and sustainability, particularlyexplanatory is towards oriented reasons, of the otherdivisions the same issues), from / opportunities risks emerging assessing at aimed by assigned the process the and ratings share to invited also were the organization based on analysis the vertical and corresponding internal a specialist to contributing experts issues). (as on the different responsibilities and competencies perspective external of Analysis 4. to in order inclusiveness stakeholder of principle the on based also analyzed were issues The take into account their perspective through: 10 Management) the (by analysis internal Specialist 3. (G4-27)

Materiality Analysis (G4-19)

External materiality Strategic issues 0 1 2 3 4 5 6 Materiality chart People 1 Product relevant toAutogrill Defines thesustainabilitytopics Planet 2 Governace Internal materiality Internal 2015 Sustainability Report 3 11 4 5 6

Materiality Analysis

The world of Autogrill

2015 Sustainability Report and . The Group . The Group brands and fairgrounds , trade (Tim Hortons, Leon, Class Class Hortons, Leon, (Tim , malls centers , city either directly or under licensing agreements. or under licensing directly either , highways a company entirely owned by Edizione S.r.l., the holding the holding S.r.l., owned Edizione by entirely a company sale of points about and 4,200 workers nearly with 57,000 . It mainly operates through concession and sub-concession and concession operates through . It mainly (Starbucks Coffee, Burger King, Brioche Dorée) brands Brioche Dorée) King, Burger Coffee, (Starbucks , railway stations . concepts and brands. The latter both concepts include brands. and local (like Ciao, Bistrot, Puro Gusto, Motta, Bubbles, Beaudevin and La Tapenade) and and Tapenade) Motta, Beaudevin La and Bubbles, Gusto, Puro Bistrot, Ciao, (like sites cultural both proprietary including range, offers a comprehensive The Group consumers concepts third party Croute) and international manages a portfolio brands 250 of over or less a more integrated in offer, also units & Beverage Food channels, and In some countries tobacco, magazines, and use (papers daily products for offering, the catering way with services. refueling as foodlottery well as non-food, and other and products, tickets) by controlled on is and the Stock Exchange Milan listed is S.p.A. Autogrill Schematrentaquattro (50.1%), SpA company controlled by the Benetton the by family. controlled company Autogrill Group Autogrill is the world leader in catering services for travelers, with a consolidated leadership leadership a consolidated with services the world leader is catering travelers, for in Autogrill States Italy. and the United in 30 countries in present is Autogrill in approximately locations 1,000 contracts in airports 14 A-company 47.0% 51.1% Malaysia New Zealand Norway Poland Russia Slovenia Spain Sweden Switzerland The Netherlands Turkey United Arab Emirates United Kingdom United States Vietnam International North America Italy Other European countries

18.1% 16.8% 27.8% 24.2% (G4-6) (G4-4;G4-7; G4-8; G4-9; G4-9; G4-8; (G4-4;G4-7; G4-DMA) Revenues by geographic region geographic by Revenues Australia Austria Belgium Canada China Czech Republic Denmark Finland France Germany Greece India Indonesia Ireland Italy 7.1% 7.9%

The world of Autogrill (1) Feel good? Do you Feel good? 57,279 employees euro 4,369.2 million revenues in 2015 Highlights

469,6 €(531,2 million €in 2014 million values). in absolute in 2014 income Such data. to corporate of correspond analysis in the adopted methods the with consistently income” operating “Other item under is recognized value net whose fuels, of sale the mainly, from revenues include, not it does as statement income consolidated in the indicated amount the from “Revenues” differs Item           interviews conducted in2015 interviews euro 644.4millionnetfinancialposition euro 211.6millionnetinvestments euro 64.2millionEBIT 8.6% onrevenues euro 376.2millionEBITDA Nearly 40,000 customer satisfaction interviews carried outin2015 Nearly 40,000customersatisfactioninterviews 18,151 employeeengagement 42% ofemployeesareaged<30years laborcontract 89% ofpersonnelhaveapermanent 60% women customer focus customer and accountability services F&B of provision the in organization world’s best the as recognized Be vision Our for travelers for purchases. eating, drinkingabout making or adding value experience, to the it be and make journey the more by pleasant Weservices. to their quality time add more satisfied happier, and safer destination We want travelers to reach their mission Our (1) 201 59% 67% employee engagementindex response index 201 , thanks to our to, thanks our 61% 83% 2015 Sustainability Report 2015 66% 88% 15 Our values Our

Keep itKeep simple Be reliableBe Set the pace the Set open Be passionateBe (G4-56)

The world of Autogrill Environment Communities Consumers Employees Shareholders Consumers Listening, dialogue and stakeholder engagement Suppliers Landlords and Brand Partners Communities Environment

Autogrill Group Monitoring external mechanisms, considering long term, global trends and listening to to listening and global trends long term, considering external mechanisms, Monitoring oriented a sustainability with enterprise any for activities fundamental are requests stakeholders approach. Department sustainability CSR promoting plays in important an role Autogrill’s scenario, In this and by supporting disseminating ongoing improvement, the targeting Group, within initiatives of the drafting through also stakeholders its with communication facilitating and on one hand, be activity an developed will respect, directly to In this on the other. report, a sustainability involve people and share materiality analysis results. The Group’s attention towards its stakeholders is based is the Code onstakeholders the in defined values its of attention towards The Group’s apply to vis-à-vis intends each stakeholder. that Autogrill the guidelines illustrating Ethics, be to behaviors adopt to and the for relationships principles specifyThe guidelines priorities, established with them. 16 added The value CSR stakeholders is based on the The Group’s attention towards its The Group’s values defined in the Code of Ethics values defined in the Code of (G4-24; G4-25; G4-26; G4-DMA; G4-26; G4-25; (G4-24; G4-EC9) G4-EC1;

The world of Autogrill http://www.autogrill.com/sites/autogrill14corp/files/afuture_brochure.pdf To viewtheprogram: hashtag astrendtopicfortheday. The eventattractedmajormediacoverage,alsoonsocialmedia,withthe#foodforgrowth Zanata,President,Electrolux Professional. TheCoca-ColaCompany;Alberto Empowerment Company;CharlotteOades,GlobalDirector,EMEA StarbucksCoffee Women’s Economic , DirectorofCorporateAffairs SimonRedfern Director ClassCNBCandalsobusinesspartners: Silvio Barbero,Vice PresidentUniversityofGastronomicSciences;media-AndreaCabrini, research institutesandtheacademicworld,includingNandoPagnoncelli,PresidentIPSOS Initiative(GRI);NadiaBoschi,ViceGlobal Reporting PresidentGreenBuildingCouncilItalia; bodies -EugeniaSerova,DirectorAGSFAO of Milan;AnneliJäätteenmäki,Vice PresidentoftheEuropeanParliament-international , HeadofCabinettheMayor’sinstitutions, including:MaurizioBaruffi Office,Municipality Autogrill invitedrepresentativesofitsstakeholdersreferencefromnationalandinternational amongoperators. strategic partnerships ofteamingupbydeveloping inthisfieldtohighlighttheimportance recognized experts occasion ofthepublicationCompany’s -gathered tentheditionofitsSustainabilityReport operatorsonthetopic,AutogrillGroup– organizations, institutionsandservice concrete projectsbasedonCSRstrategies.Withaviewtopromotingbenchmarkingamong ofinvestingindevelopmentprocessesfortheimplementation acknowledge theimportance the economicaspect.Incurrentscenario,anincreasingnumberofplayers increased awarenessofthestrongcorrelationbetweenethicalandsocialdimension developmentsinthefieldofCSRasaresultan In recentyearstherehavebeenimportant 17,September 2015 Business sustainability: and opportunities developments and 10 years of sustainability looking to the future Autogrill.10 , Director of Services ; ÁsthildurHjaltadóttir,DirectorofServices 2015 Sustainability Report 17

The world of Autogrill Actions Annual employee engagement survey Do e-mail Good?, Feel you box mail reports, for SA8000, Aconnect intranet portal, innovation contest > See chapter– People page 46 Annual customer satisfaction surveyFeel ad hoc test and good?, survey market and research > See – chapter Product p a g e 74 New product/concept valuation and processes development > See - chapter Product p a g e 74 a quarterly a Look is Take newsletter developed by Autogrill and addressed to 500 landlords; the in collaborations development of projects, concepts ad and hoc services participation and specific sector’s in events > See - chapter Product p a g e 74 Commitments The Group promotes behavior based on dignity, behavior promotes basedThe Group on dignity, of respect each and protection of the rights that becomes commitment A daily individual. safe of and healthy the provision in manifest type of any free of environments, working of the expression potential favoring discrimination, of definition The precise individual. of each single the creates powers and responsibilities the roles, decisions necessary make to workers for conditions organization. of the entire the interest in Autogrill guarantees its consumers compliance with the processes all in quality standards specific of products services. and the provision in involved and understanding promotes also The Group needs customer to expectations and as listening well as the development of innovative products servicesand meet needs consumer that will over the long run. collaboration stable of creation the favors Autogrill suppliers, its the long term with over relationships with the ultimate of intention reciprocal creating integrity, transparency, acts with It therefore value. it In addition, impartiality fairness. contractual and responsible socially of adoption the fosters commercial privileging behavior suppliers, by the that comply with those entities with relationships the in principles and regulations international conditions, working dignity, matter of individual health and safety. Autogrill collaborates with landlords and brand the partners in the know-how share to acquired concession the of management and promotion effective an Through relationships. related partners the and landlords with collaboration and of stakeholder level reaches the highest Group consumer satisfaction. Autogrill Group 18

Autogrill for landlords and and for landlords Autogrill partnersbrand for suppliers Autogrill Autogrill for consumers Stakeholder Autogrill for workers (G4-26)

The world of Autogrill environment the for Autogrill communities Autogrill local the for financial community shareholders and the the for Autogrill Stakeholder Commitments proactive relationships and dialogue. relationships and proactive in environmental the protection field and with open organizations and operating associations nonprofit the of account requests and expectations the environment. Inthis context, Autogrill also takes into the solutions of enhance quality that the invests in research the and development of defines strategies to reduce footprint its carbon and protection and care natural the of environment. It sustainability, achieving in stakeholders involve Autogrill promotes innovative projects in order to dialogue.relationships and social welfare area and proactive with open organizations in and the operating associations nonprofit the of requests and expectations context, Autogrill also takes into account the lifeof and protecting environment. the Inthis specificon issues, aimed at improving quality the projects mutual of interest information or campaigns in areas the in which it operates, by developing Autogrill promotes dialogue with communities local functions. Relations Investor and for this in reason 1997 it established the ongoing dialogue with financial the stakeholders GroupThe aims at developing and maintaining an strategies andmanagement the adopted. and transparent disclosures in relation to the financial and providing solidity prompt, complete Company’s and the growth ensuring Shareholders, Autogrill intends to increase value for its 2015 Sustainability Report page 104 page chapter Planet See > projects and inclusivenessSupport 46 page People chapter – > See projects and inclusivenessSupport autogrill.com) (www. website Company the and “Governance” sections of “Investor the Relations”> See attendance. physical out, 85% which of involved carried were 260 meetings conferences. Comprehensively, shows and participation in 4 conference calls, 14 road- three meeting, analyst an addressed to investors included In 2015 activities the Actions 19

The world of Autogrill Economic value retained by the Group Community Suppliers Landlords Brand Partners Employees Consumers Shareholders and Lenders Public Adminisration Community Environment Economic value retained by the Group Public Administration

Shareholders and Lenders Redistribution of the economic value economic the of Redistribution Employees As illustrated in the table below, this is realized through a wide range of range a wide through realized is this the table below, in As illustrated Suppliers Landlords Brand Partners Autogrill Group activities, interactions and relationships that add up to those activities, like, for example, sales example, for like, that add those to up activities, relationships and interactions activities, capital. financial in impact on the variations direct a have which customers, to context in the to of social the growth and economic contributing by value creates The Group the with the of development the with relationship begins creation Value operates. it which intellectual, productive, of the financial, the and improvement management and stakeholders time over organization an created by The value assets. natural and relational social, human, of the assets resulting or transformations reductions the increases, becomes through manifest two features activity value the strictlyfrom correlated aspects: performance This output. and the and stakeholders its created for the and value the created for organization value community in general. to for depends create itself to createvalue ability on its value organization an of ability The for other entities. 20 of the the base is the of the for interpretation value economic The concept of distribution the from Statements” Report Financial and the document “Annual in contained highlights financial the impacts possible economic understand to it makes It also perspective of the stakeholders. the year, in Autogrill created by the measures value The calculation that the produces. company the by company. retained what and is stakeholders the among Group’s distribution its Business opportunities and supplies Remuneration Engagement Product and service offering Satisfaction and demand Minority shareholders’ profit, financial costs, dividend payout Loans Taxes Services Donations Reputation and engagement Respect and protection Natural resources net profit Group’s Value added creation Value Operating costs 62.8% 5.4% 0.1% € 1.2% Shareholders and lenders Public administrations Gifts and donations Value retained by the Group Operating costs (suppliers, landlords, brand partners) Employees 1.7% (G4-DMA) Distribution of the economic value value economic the of Distribution - 2015 Group the by created 28.8%

The world of Autogrill UN guidelines SustainableUN the of Goals. Development in matter the regardingaspects sustainable international development at the level in compliance with the findingsfor the Autogrill on based materiality analysis, the of and context the external the sustainability to firstthe edition rolled in out 2011, aims at defining Group’s the new strategic objectives linked In 2015 analysis the Autogrill started new of 2016-2018 the Afuture Roadmap other. the risks on the Group to the correlated activity strategies aimed at maximizing value the shared hand, one on and reducing minimum to the emerging andchanges the regions are key topics for Autogrill in its pursuit sustainability of different by the transportation, offered of means and comfort globalization, demographic Changes in trends, mobility role the travel of destinations, evolution the travelling, of speed diversification ensure to financial and sustainability. withcongruence strategic the in goals geographic of terms presence and channel throughgrowth opportunities acquisitions their will valuedin attentively order to be assess Maintaining free up financial and managerial to pursue resources growth. used to be improving operating and investments efficiency by constantly monitoring progress in order to GroupThe is to streamlining committed organization the and its processes; corporate contracts management and are customer satisfactionare customer Group parameters by the The to monitor used results in strategic of terms objectives attained most innovativethe and brands attractive market. the on acquiring of ongoing and the concepts purpose for the revision brand portfolio partner the of isSpecial attention paid renewal to the offering through the of new development of the countries new to penetrate markets. high and the developed investments necessary and targetedselective policy, considering limited the growth potential this of channel in promising growth traffic projections. highway Inthe channel, Group the amore pursues countries in which Group the and in operates new geographic regions characterized by and railway airport to the As channel, Group’s the strategy targets in growth the both objectivethe increasing of consumer and landlord satisfaction process ofnumber operations in geographic the areas diversified by business channels GroupThe ensuring on strategy focuses value through pursued growth steady anincreased Strategy andsustainability of product and innovation product concept of balanced mix of balanced time-based a by deadlines characterized financial balance to be reached in years three next the reached be , to of an of extensive , increased is an essential condition to Group’s pursue the objectives. Any , diversified of concession and sub-concession portfolio revenues and cash flow and revenues of newconceptsandtherevisionbrandportfolio throughthedevelopment Ongoing renewaloftheoffering and improved services offered to customers and improved offered with services . The process focused on the key the on focused issues process . The , achieved through stipulation the . . 2015 Sustainability Report , which, after , the ongoing, the 21

G4-DMA) (G4-2; G4-14; G4-18;

The world of Autogrill

2005 Autogrill enters the travel retail & duty free sector by acquiring Aldeasa. , the strategic framework framework , the strategic Roadmap: Shape our tomorrow Within the “Route to Innovation” the Afuture Roadmap was launched, identifying the sustainability objectives to be achieved by the Group. 2011 1999 Autogrill acquires HMSHost in the US. Waste managementWaste A-Planet · The vision Autogrill sustainability model: the 3 “Ps” People, Product and Planet. Sustainability evolved from philosophy to strategy. 2010 1997 Listing on Milan Stock Exchange. safety communication management · Products quality and · Products and information · Product · Supply chain A-Product 1995 Autogrill goes private. Edizione Holding becomes the majority shareholder. The Sustainability Roadmap is integrated in the Afuture in Framework integrated is Roadmap The Sustainability presents the Group’s Sustainability Policy, Policy, Sustainability presents the Group’s which actions, Autogrill’s for of reference the ancillary with combination in level at the operating also it defining and it summarizing approach supplement a sustainable to orientation a strategic Its scope provide to is activities. objectives innovation and improvement defining activities, the management of thein operating actions. sustainable plan implement and identify, to order in companies thefor Group’s To date the new Roadmap is still in the process of definition butthe aspects the the upon process in which of definition still is date the Roadmap new To the analysis. materiality from those be to resulting setare going are objectives new Autogrill Group 22 2007 The laboratory Development of Afuture. The project aims at innovating Autogrill stores according to a vision that combines eco-compatibility and energy efficiency. employees HR and development competency-based assessment Afuture Roadmap (2016 -2018) A-People · Quality with relationships · 1977 Autogrill SpA is born from the merger of the motorway catering operations of Motta, Pavesi and Alemagna.

2005 The reporting First Sustainability report. The Group took the first steps towards developing sustainability projects.

1947 The first Autogrill store opens on the Milan-Turin motorway. The Group evolution

The world of Autogrill and retailbusiness. (business soldin2010) a leadingin-flightcatering Acquisition ofAlphaGroup, 2007 Autogrillthe Group considers priorities. Groupthe values, from which three areas were identified -People, Product and Planet –that by supported sustainability of Within this framework, strategic the level statement defines the activities implementationthe operating framework, the of activity including monitoring and reporting wereto favor and assist tools Guidelines, Roadmap. by developed the in Support supported Specific drivers were also identified within area, each detailing range the application of the of and communication and , training 2012 monitoring phase. Business Unitsandlaunchofthe Definition oftheactionsby Monitoring of Aldeasa. of theacquisition100% Free (WDF)andcompletion Acquisition ofWorld Duty 2008 for sustainableinnovation. the Group’s bestpractices international Development oftwoflagshipstores, Bistrot andVilloresi Est 2013 . A-Product A-Product services added A-People suppliers, with participation the of and customers our employees A-Planet their in experience our points of sale guarantee =We value want take to care provide can they of that so our employees = We want protect to the environment = criteria, and quality customers that will so safety enjoy and remember

We think to want in an innovative products and offer way to customers and the local community customers local to and the Group isborn. World DutyFree free activities: Integration ofduty 2012 2015 Sustainability Report 2014 to Autogrill. the sustainabilityissuesmostpertinent defining Design ofamaterialitychart New vision,missionandvalues business. travel retail&dutyfree Autogrill demergesits 2013 by engaging our partners and by engaging our partners 23 2015 period. reached bytheGroupin2016-2018 New sustainabilityobjectivestobe The new2016-2018Roadmap that distribution ofBistrot. business: international New focusonF&B 2015

The world of Autogrill Monitor objectives track progress 3 performance and 2 reach the pre-established Identify the operating levels to leverage in order to from sustainability philosophy to strategy

actions objectives to 1

Identify the be reached 4 Analyze findings and plan improvement Afuture Autogrill Group 24 updateimportant constantly to is the context it evolving continuously this in Moreover, as the Group, within of reference the scenario changes in any account into taking Roadmap, well as any external circumstances. Afuture with the objective of innovating Autogrill points of sale by In 2007, Autogrill launched Afuture an The project evolved over time, from economic efficiency. integrating eco-compatibility and international true projects and best practices to be shared within the Group to a think tank of ideas, The project has grown over the years, from a philosophy to a business sustainability philosophy. bottom line In 2010 the Autogrill approach to sustainability evolved from a triple sustainability strategy. and environmental considerations) to an approach driven by three concept (including economic, social sustainability and value creation. The three strategic areas strategic areas revolving around business its impacts, considering its core business main levers to manage Group’s were identified in relation to the core product, the Group’s and management structure: people, a key asset for a company like Autogrill; business; and planet, an unavoidable issue for any organization. The identification of the three areas and the internal brainstorming the corresponding sub- to define areas led to the creation of Afuture Framework, the first step towards a materiality analysis (even if not supported in relation by an official process), aimed at optimizing and prioritizing sustainability actions to management and reporting activities.

The world of Autogrill Afuture Framework Afuture Operating level Strategic level Sustainability Statement Sustainability strategicareas Support tools Support 2015 Sustainability Report 25 ROADMA Values Strategic Goals

P Governance: roles and responsabilities and roles Governance:

The world of Autogrill

Outcome , where the , where 4

time span. time span.

Management Tender 3 5 concessions The system of 6 2

Deadline

long term on a long plan to activities operators allows system 1 Call for tenders Landlord The duration of the contract is usually proportional to the level of capital expenditure required required expenditure proportional usually of the capital to level of is the contract The duration based varies and on the type of offering. peaks with of years, 25 to of 10 duration average an have concessions highway In general, airport range concessions while investments, higher because they required years, 30 over on average. years 10 5 to from The concession Autogrill Group evaluation criteria of the offer vary in relation of the business channels, offer of the type offer channels, of the business vary criteria relation in countryevaluation and of reference. Autogrill manages 90% of its catering activities through concession contracts stipulated with with stipulated contracts concession through activities manages catering 90% of its Autogrill stations. railway and highways of airports, or operators owners landlords, competitive tenders following stipulated are contracts concession Generally, 26 and GovernanceBusiness The main selection criteria criteria selection main The • Quality of the project • Economic-financial sustainability • Brand portfolio • Design and layout • Know-how and track record • Financial commitments undertaken (G4-4; G4-DMA) (G4-4;

The world of Autogrill governance and the economic financial of performance Autogrill. provide documents These all information for disclosure relative regarding to issues corporate By-Laws • Autogrill on Remuneration• Report Financial and Statements • Company’s Report Annual • Group’s and Financial consolidated Annual Report Statements Ethics of • Code (www.autogrill.com): Moreover, following the are documents available made Group’s the on website on CorporateReport Governance). Group’s and operating the and on offices offices website (www.autogrill.com –Governance/ Directors concurrently available and made legal with corporate Annualat the the Report Legislative N.58 Decree 24, February of 1998, approved Company’s by the of Board Governance Corporate on and Ownership For any information regarding governance corporate reference Report to the made be should organization the supporting bodies The are: principles allow that trust relations on development for of the based intransparency decision implementation and making the behavior accountable processes of international business practices local and peculiarities. the best between balance is It oriented to Autogrill is organized according to atraditional system, correct the on operation is whose based structure Governance documents of theaccounting responsible forthedrafting Officer,Chief Reporting Board Supervisory Auditors Statutory of Board Chairman internal audit internal Director responsiblefor drafted pursuant 123 drafted to article bis Italian of Board of Directors of Board Shareholders’ Meeting Officer Chief Executive management auditandrisk internal Director responsiblefor with the stakeholders. 2015 Sustainability Report Committee Resources Human Investments Committee and Strategies Parties Committee Parties Related with Transactions Committee Corporate Governance Risk Control, 27

and and (G4-34)

The world of Autogrill Host International Inc. HMSHost International B.V. HMSHost Corp. (2-3) Autogrill S.p.A. Autogrill Nederland B.V. Autogrill Polska Sp.zo.o. Autogrill Deutschland GmbH Autogrill Austria A.G. Autogrill Iberia S.L.U. Autogrill Czech S.r.o. If not otherwise specified, the controlling shares to are be intended the complete at 100%; of list the equity interests owned advertisedis consolidated the in Annexes to the financial Group’s statements. It should be noted that as of January 2015 the shareholdings held Autogrill in HMSHost Catering UK and Ltd., HMSHost Ireland Ltd., Sweden AB were transferred a subsidiaryfrom Autogrillto HMSHost of S.p.A. HMSHost International Corp.. B.V., The company names updated are at March 2016. (2) (3) Autogrill Group 28 structure Group Simplified

Autogrill Côté France S.a.s. Holding de Participations Autogrill S.a.s. Autogrill Schweiz A.G. Autogrill Hellas E.P.E. Autogrill Belux N.V. Nuova Sidap S.r.l. Autogrill D.o.o. (Slovenia) (G4-3; G4-6; G4-7; G4-8; G4-8; G4-6; G4-7; (G4-3; G4-17) G4-9;

The world of Autogrill (6) (5) (4) a new CEO Europe was appointed. Compared to 2014, the“Group &Investment Strategy Control” function was established and and guidelinesdefinedbythe“Corporate”functionsofAutogrillS.p.A.parentcompany. The Groupincludesbusinessunitsthatmanagetheoperatingleversaccordingtoobjectives Organization structure

Poland, Czech Republic, Slovenia, Spain and Switzerland. and Spain Slovenia, Republic, Poland, Czech (highway), Netherlands France, Belgium, Austria, The Germany, Greece, countries: European other and Italy Includes Malaysia, New Zealand, Russia, Zealand, Turkey, New China.Malaysia, and Vietnam Emirates, Arab India, Indonesia, Australia, world: United the of Rest the and Norway and Denmark Sweden, Kingdom, station), Finland, United railway Ireland, Utrecht airport, (Shiphol Netherlands Europe: The Northern Includes Canada. States, United Includes CEO North America CEO North Manager Group MediaRelations Investment ControlDirector Group Strategy& Officer Group ChiefMarketing (Dirigente Preposto262) Officer Group ChiefFinancial (4) CEO International CEO International Executive Officer Group Chief Group Chief Directors Board Board of of (5) & ProcurementOfficer Group ChiefEngineering Group GeneralCounsel Director Group PublicAffairs Organization Group HeadofHRand & CSROfficer Audit Group ChiefInternal 2015 Sustainability Report CEO Europe

(6) 29

The world of Autogrill

Mitigating factors of the the by diversification mitigated is risk This (airports, terms of channels in activities Group’s geographical and motorways stations) railway and served. areas the has for constant a system also The Group consumer and the of performance, market, monitoring of signs to react quickly behavior can so that it or menus its updating by factors exogenous changes in service propositions. . : Autogrill Group The Autogrill Group is exposed to external risks and uncertainties deriving from factors factors from deriving exposed is uncertainties and external to Group risks The Autogrill macro-economic the the general correlated with industry which context or the specific in of the regulatory the and risks the evolution framework markets, the financial operates, Group processes. the to management of operational linked and decisions the strategic from deriving business that the different Management ensure to is function Risk ofThethe objective Group’s developed a model Autogrill way. a standardized in manage risks the up Group making units have that assessment can and areas of the risk analysis based identification, on the systematic model the to contributes This objectives. strategic of impact the on thean Group’s attainment the and of development the necessary risks to exposure risk assessment of theCompany’s pre-established of the of the volatility Group’s level reducing at aiming actions mitigation objectives and operating strategic, by down broken areas risk of the main analysis an belowHere is should be made the to reference topic specific on this details additional For risks. financial Annual Report. 2015 30 the by faced uncertainties and risks Main Autogrill Group

strategies, policies and performance and policies and airline strategies, any extraordinary operations involving airlines the introduction of more restrictive procedures, influence that can controls and regulations typically most the in propensity buy, to consumers’ channel; airport changes in consumers’ habits in terms of tastes, terms of tastes, in habits consumers’ changes in styleconsumption means and of travel; weather events affecting mobility; legislative or regulatory changes affecting the servedchannels or the the concession by Group system; general economic situation and its contributing contributing its and situation economic the general unemployment, confidence, consumer — trends prices; to be that cannot transferred inflation and the increasing general, in and, prices oil rising transport of cost • • • • • • • Strategic Risks sector Business sector by business influenced is The Group’s that factors may uncontrollable) (hence exogenous propensity to affect travelers’ and traffic flows include These consume. (G4-2; G4-14; G4-DMA) G4-14; (G4-2;

The world of Autogrill ongoing obligation minimum to pay rent. profitable less even or aliabilitybecome given the to consume,in propensity or traffic contract the could contractthe was awarded, to areduction due perhaps amount the of forecast concession fallthe when short revenue revenue the earned. through Should earned includes aguaranteed minimum regardless the of andyear charge an annual for fee rent, which usually Concessions usually have aduration exceeding one allowswhat it to achieve its goals. and itsasset ability to renew win or is them new ones Concessions are therefore Group’s the fundamental and railwayareas airports, of stations. motorways bidding, grant that it right the to in operate designated contracts,long-term awarded through competitive Group’s the of Most operations are under conducted Concessions prospects for growth. for prospects competition more difficult and limit Group’s the international brands. are These make could factors that to compete)unable and direct with partnerships brands local presence of as the (which were previously —areespecially at airports demanding such changes In part, this concession grantors is because — bid for contracts. size as morechanged organize every of businesses to In recent years, competitive the has landscape Competition goals. ability for contracts to compete and reach its strategic brandsor in portfolio, interfere could the with Autogrill’s clientele, concepts of attractiveness decreased the or inability the or to strike will that up new ones draw significant of names. loss The household partnerships which range from favorites local to international as wellconcepts as many by third owned parties, GroupThe through operates brands proprietary and Brand and concepts

2015 Sustainability Report infrastructure. achieve parties maximumboth gain from the innovative and commercial concepts solutions help that constant the on development of in part based collaborative partnership with concession grantor, the approach aimed at building and maintaining a GroupThe mitigates risks by these following an yet consistent with its internal investment criteria. ensuresopportunities its that are tenders competitive, evaluating of process A structured bidding channel trends and for monitoring the Group’s position. Autogrill asystem has for and analyzing industry and with licensors brands.partners most popular the of its relationships collaborative maintaining and building This risk is also mitigated Group’s by the emphasis on are always in Group’s the portfolio. innovative and brands attractive market the to offer has ongoingthe review brands, most the partner that of so throughdate and new development of concepts the Autogrill to keeping dedicated teams has menus up-to-

31

The world of Autogrill . : ; ; . performance (quality of service, monitoring performance ofservice, (quality the of and products of attractiveness positioning, revising constantly concept portfolio); and brand concepts; new flexible with up coming by menus the to latest technology; and upgrading the portfolio of partnerreviewing offer to brands available names innovative attractive, most the on the market developing customer retention initiatives and client satisfaction analyses training workers to ensure high standards of service • • • The Group mitigates this risk by risk this mitigates The Group The Group constantly monitors its quality its of service monitors constantly The Group and satisfaction (perceived respectwith customers to and (quantitative grantors concession product safety), and the contract) set out in parameters qualitative development and (observance of operating licensors for thestandards); largest and most sensitive brands, headquarters by hired champions brand includes this local support. for in taken are measures protection brand Suitable Italy if unpleasant experiences wrongly are attributed to Autogrill. and prevention crisis implemented has also Autogrill reputation web protect to its management policies Autogrill Group 32 Reputation are of view point this from stakeholders The key licensors. and grantors concession customers, decide factor when grantors significant a is Reputation damage could so any concessions, or renew award to the and licensors and grantors with relations threaten contracts. extending of prospect by caused primarily Damage is or to loss of reputation drive can which of service, deterioration the perceived to inability an by and away, customers dissatisfied and grantors with satisfy commitments contractual licensors. and information use of online The growing etc.) media, social (websites, channels communication greater to and faster means ever spreads that news of people. numbers causes indirect have also can Loss of reputation the fact example, for Italy, In control. beyond Autogrill’s to name refer to use the Group’s travelers that many the at stop (“let’s general stops in rest highway the motorway exposes in operations channel autogrill”) on the shortcomings caused any by risk reputation to part competitors. of Likewise, for operations involving the sale of third-party partnerships (a or commercial under license brands any markets), model emerging used widely in damage or partner suffered the by licensor reputation loss a potential to may of business expose Autogrill beyonddue factors control. to its

Innovation process of a constant maintain to ability The Group’s concepts services and products, its for innovation the tastes, changes to in react to promptly it allows is and needs and clientele habits ofits consumption concession and satisfying to customers key therefore grantors. a have would lossThe ability potential an of such impact on sales performance and direct reputation and goals. of strategic on thethus achievement

The world of Autogrill and/or reputation. profitability —which affect could and service quality operating to ensure level of standards agood needed contractual obligations, including in the of terms will fail partners is local that possible their to meet establishment/enforcementand the trade restrictions, of it In addition to risks such as political social or instability intomanagement; to expand it others. hopes requirecases their active participation in store through with partnerships operators in local that some GroupThe in operates various emerging markets Development in emerging markets losing personnel with crucial expertise. crucial with losing personnel and retain key would make employees it vulnerable to Any lessening Group’s the of ability to attract, motivate Human resources retention

2015 Sustainability Report motivate and retain talent. policiesalso adopts and initiatives designed to expenditure are Group. the of comparable to those It capital and intensity distribution complexity, whose companies industry in consumer the goods Italian and multinational with comparison constant To mitigate risk, that Autogrill’s policies ensure salary standards. ensuring compliance and quality with service case, Autogrill audits is entitled by contract to perform control operations of and commercial Inany aspects. GroupThe and pursues favors it contracts leave in that 33

The world of Autogrill Mitigating factors has the Group risks, interruption business mitigate To emergency and systems security prevention and each to type management plans specific of event. depend also It can on Group-wide local and plans material for coverage including insurers, major with third-party for and of business damage interruption and liability. protect generally agreements concession In addition, caused by closures infrastructure against the Group are rents minimum as least at far as majeure, force concerned. beto on the perceived are which As cyber for risks, Autogrill has launchedrise, employee information and the of about using the risks campaigns awareness a program as well as e-mail, and media social Internet, systems various beto the Group’s across implemented cyber to attacks. resilience and threats evaluate to Autogrill Group 34 Operational risks Business interruption weather disasters, natural like events Uncontrollable strikes, or wars, hostilities pandemics, emergencies, may or acts of terrorism or threats instability, political passenger reduce the areas traffic in or drastically halt some cases extended in and cause concerned, store of profits. detriment the to serious closures, of points critical strike to were events If these or similar or partners interdependent (suppliers the supply chain impact on could core an have it Autogrill), with because pervasive technology Also, has operations. made more but also processes efficient more affecting the anything proper and IT to risks, vulnerable of the and systems computer functioning continuous in interruption network an could cause infrastructures business. of distribution and enjoyment the growing In particular, global vast goods services and increasingly over real- networks, the and use of technologies allowing parties with all dataand transfer communication time cyber to exposure theGroup’s raise the world, over attacks reputational from whose range impact can supply to chain damage (theft data) of customer of violation the for fines or problems management laws. protection data international

The world of Autogrill impact on the cost of labor. flexibilityGroup less its to manage workforce, with an regulations give in many the the countries served concession grantors’ standards and the complexity of up to customers’ quality to keep service need The and regions.costs in these is therefore with regard asource uncertainty of to labor in certain to others, states, extended it and but be could U.S. the of parts For it moment taken the only has effect Law” is designed to raise minimum in wages certain Group’s profitability; for example, “Living the Wage stringent regulations can have asignificant the on impact increasesMajor more or employee in cost per the business has a strong customer component. service isLabor asignificant forGroup, factor the whose Labor contracts and/or the inability to compete for new ones. leading existingpossibly sales, of to reduced loss the reputation with concession grantors and customers, diminish could but Group consequences to legal its Any violation the expose such would of only not norms quality.product and safety, which involves protections and personal operating practices and worker and customer health Autogrill’s is highly industry regulated in of terms Quality, health and safety

2015 Sustainability Report efficient use of labor and increaseefficient labor of use flexibility. operating procedures in order to make most the risks areThese mitigated through constant the review of workplace. well controls as the in to reduce accidents place in the expectations and contractual/legal requirements, as to customers’ with respect service of quality the There is also amonitoring constantly system that audits accordingly while bringing up to date. personnel theirand adapt procedures and control systems developments legal of abreast constantly stay experts, specialized from units, assistance with internal The audits. specialized through measures specific these of KPIs; effectiveness verifying and the on suppliers; systematic on monitoring and control using raw of materials,assessment and their products preventing on systems based risks through the GroupThe up assurance set has region-wide quality 35

The world of Autogrill . To counter procurement risks, the Group has continuity has continuity the Group risks, procurement counter To interruption” the “business mentioned in plans as section. set units internal specialized prices, material As raw for meet to them by strive and efficiency targets strategic for suppliers; key with agreements negotiating may prices protect to be the Group indexed materials, from temporary spikes Mitigating factors Group- defining by risks manages financial its Autogrill the that financial necessarily inform guidelines wide part as overall of an units, operating management of its independence. policy of financial risk department that the financial ensures The Finance management policies harmonized, are the indicating most suitable financial instruments and monitoring the results achieved. does the use of Group not allow The Autogrill speculative derivative instruments. flexibility, financial a certain for strives also The Group to lines committed and credit enough cash maintaining 18 to needs least at 12 for refinancing its cover months. . Autogrill Group 36 Financial risks Financial consisting risks, the management of financial Regarding risk, liquidity and rate exchange rate, mostly of interest management section of the risk notes see the financial Supply chain Supply and chain the procurement with interfering Events a maintaining from Autogrill could prevent logistics exposed also complete assortment. of It is the to risk raw materialrising prices.

The world of Autogrill Total revenue Others Railway stations of shoppingof center and high American street malls locations in in and outlets of Italy North Performance in channels Other terminationthe various of contracts at stations in France. closures and Milanoof Centrale temporary some of impact railway the station offset partially previous to the with respect year: openings the in Spain in 2014 performance good and the station in Railway the Sales rates). exchange like-for-like basis, channel revenue increased by 5.3% in motorway the (1.4% constant At renewal selective to the due Italy contracts of during 2013-2014 the bidding season. a On year-on-year, in to thanks excellent adecline United the which in States performance offset Motorway In the rates). exchange constant for-like basis, consolidated revenue channel in increased airport by 22.6% the (+7.6% At Retail division, which in 2015 residual generated $7.4m of sales ($ 59m in 2014). alike- On FreeAsia. Group to World the Group sold last four the Duty InFebruary contracts from US the mainly by revenue at U.S. airports, new openings, Europe and expansion and in Northern Airport In the Motorways Airports (Em) by channel areSales detailed below E 3,930.2m. (+2.0% constant At exchange rates) compared with previous the year’s revenue of 2015 GroupThe closed with consolidated revenue E 4,369.2m, of an increase 11.2% of Revenues Zealand). New and Europe, and International and Canada) States (Northern East,(United Middle Asia, Australia 2014, of quarter results the are HMSHost of split into America its components: two North To represent better performance the various the of business segments, starting from fourth the Results from operations channel, increased sales by 20.2% (+5.3% constant At exchange rates), fuelled channel, revenue increased by 3.4% (-0.4% constant At exchange rates) channel decreased by 0.8% channel decreased (-2.9% constant At exchange rates) Full Year 2015 (-5.3%; -10.1% constant At exchange rates) closure the reflects 1,678.0 .2 7. 4 3 , 2 4,369.2 : 169.7 174.2 Full Year 2014 1,622.4 3,930.2 1,952.9 175.7 179.2 20.2% 12% 11.2 -0.8% -5.3% 3.4% 2014 2015 Sustainability Report Change exchange rates At constant -10.1% -0.4% -2.9% 5.3% 2.0% . 37

(G4-DMA; G4-EC1) (G4-DMA;

The world of Autogrill 2.0% 0.3% -3.1% -1.8% 2.7% 21.9% At constant exchange rates Change 2014 2.8% -3.1% -0.8% 11.2 % 20.8% 24.7% 712.3 278.2 1,847.9 1,847.9 3,930.2 1,091.7 1,804.1 Full Year 2014 Full Year 3 4 7. 0 732.4 4,369.2 1, 0 5 7. 4 1,789.8 1,789.8 2,232.4 Full Year 2015 Full Year 11.8m the previous year). the previous E 11.8m Total revenue Total Other European countries Europe Total For a detailed analysis of the performance in each geographic area reference should be of the reference performance area each analysis a detailed geographic in For Statements”. Report Annual Consolidated Financial and made the to “Group’s Autogrill Group International Italy Revenues by geographic area geographic by Revenues area: geographic by of revenues a breakdown Below is (Em) North America Operating sectors quarter the fourth since segments, business of the various the performance better represent To North two components: its of America HMSHostinto been have the results split of 2014 Australia Asia, Middle(United East, (Northern States Canada) and International and Europe, the othercountries from separately shown is Italy segment, Inthe “Europe” New and Zealand). the Group. for significance due to its of terms in discussed are changes performance, of operating grasp immediate a more For constant exchange rates. 376.2m, showing an increase of 19% (+6% at at (+6% of 19% increase an showing amounted E 376.2m, to 2015 in EBITDA Consolidated went and of E 316.2m, amount year’s the previous with compared rates) exchange current produced sold) (now division The Retail US year. this 8.6% to 2014 in of revenue 8.0% from 2014. in of $ 5.7m EBITDA served large areas in stems and geographical the by Group concerns all The improvement salespart mix favorable the of proportionally goods a more cost thanks to from lower sold, food categories. various in prices purchase in a reduction and good which also personnel were for expense, the and efficiency gains revenue in The trend of costs reorganization includes 2015 for Thedecreased figure of sales. a percentage as E 11. 7m ( 38 EBITDA (G4-8; G-9)

The world of Autogrill European central structure central European Italy geographic area: geographic (7) areBelow details the regarding capital net expenditure Capital expenditure by geographic area Total Total Europe Belgium (Brussels airport). Switzerland and Müensingen (Geneva station), gas airport (Frankfurt Germany and airport) highways Roissy andChien the and Nemours-Darvault railway Blanc-Lochères stations), countries European Other In the ”,Duomo station gas the in Fiorenzuola d’Arda and, in general, in railway the stations. In Italy stations), railway and Turkey, Finland. and England InternationalIn the area investments were mainly (Schiphol made in Netherlands the airport Turnpike. Jersey New stationsgas Ontario the on Highway, Pennsylvania Turnpike, Garden State Parkway and Ft.Worth, Chicago, Montreal, Honolulu, Charlotte, Atlanta, and Toronto, Los Angeles and the America investments Bush, George referred Houston In North of airports Dallas/ to the € 196.4 million in 2014. 2015 investments, net mainly targeted to airports, to €211.6 amounted million against countries European Other International AmericaNorth (Em) of assets ( assets of ( year the for recognized investments gross equals expenditure capital Net , the main, the investments were in made Milan and, in particular, in “ E 8.3m). Full Year 2015 , investments mainly referred to France (gas stations the on 112.3 211.6 30.7 35.4 31.5 .8 7. 6 1.7 Full Year 2014 196.4 80.8 36.0 36.8 38.0 78.8 6.8 (7) made in the period broken in period made the down by E 219.9m) sale the from proceeds of net -14.5% -14.4% -16.0% -74.6% 42.4% .0% 0 7. - 2014 .7% 7 7. Change Il Mercato del del Mercato Il 2015 Sustainability Report exchange rates At constant -16.5% -74.6% -16.9% -19.2% 21.2% -0.8% .0% 0 7. -

39

The world of Autogrill , defining the time for the first improve energy productivity energy improve by in like-for-like 10% stores productivity energy improve stores new in 30% by LEED-certified stores leastat 30 consumption water reduce by in like-for-like 10% stores stores new in 30% by A-Planet Energy · · · Water · consumption water · reduce level. In 2012 the Roadmap implementation implementation the Roadmap In 2012 level. the Group’s sustainability the Group’s objectives are defined for the first time rethinking disposable a sustainable from standpoint 5% by costs reduce to be to reached the at Group · · A-Product Packaging Autogrill Group At the end of 2011, as part of the “Route to Innovation” project (the Group’s innovation innovation Group’s (the project part as Innovation” to of the “Route At the end of 2011, Autogrill launchedprogram), its Sustainability Roadmap sustainability targets 40 progress Commitments, reached and objectives methods were standardized and the data monitoring baseline, started in 2013, was was started 2013, in baseline, the and data monitoring standardized methods were The the objectives. developed together the country-specific with obtaining at aimed activities areas. strategic the by three report chapters achieved on the results following A-People safety and Health 5% by injuries · reduce Roadmap Afuture roadmap (2012-2015) 2012-2015 P Goals Strategic ROADMA

The world of Autogrill Donations and safety Health development and Assessment survey “Employee engagement” future, aiming at reaching objectives indicated the in 2016-2018 the Roadmap. objectivesGroup over important reached time has and will continue its commitment in the three to the strategic activities to the As connected areas -People, Product and Planet -the People protecting environment. the to contribute to improving life of quality and donations We to communities provide support Roadmap. 2012-2015 4 times by the objectivesoutperforming ofnumber injuries by 22% against 2012, and tools. In2015technology the we have reduced actions as well implementation as the by new injuriesnumber of through prevention and training working transparency ensures capital through platform common an automated We competencies and skills assess our human of improvement. ongoing at with objective the developing of action aimed plans survey you employeeDo good? Feel engagement throughengagement administration the annual the of We and monitor continuously employee assess ensuring a healthy a We are to ensuring committed to contribute them enable to business development. international is goal upgrading in order to our people environment in kind, especiallyfood , by further decreasing the , by further and easy access and . The objective. The is through . The . The set in set the and safe and 2015 Sustainability Report that that ,

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The world of Autogrill page 80 page 99 page 89 page 87 page 98

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redesigned from a more from a more redesigned were plates) projects. In 2013 some products In 2013 projects. anticipating the 2012-2015 Roadmap the 2012-2015 and anticipating Autogrill Group 42 through a balanced quality and diet through . crepes Our goal is the attainment of high standards for all all for standards of high Our the goal attainment is of products our services. and Management adopt notch reason we top this For of The awarding plans. audit targeted and Systems certifications renowned internationally We continuously monitor the level of the consumer level monitor continuously We the survey findings. trend market combine we work; we how is This in-depthanalyses with knowledge of customers; our concepts that will innovative the design to goal is brand and landlords meet the needs travelers, of partners healthy attention our of on focus the promotion We lifestyles developed have we time, over reason, this For of the University that as with partnerships such (Italy). Pollenzo in Sciences, Gastronomic attention our on focus quality constantly We safety and the supplier of supply chain the success of the adopted management models. focused on constantly packaging are We innovation twotargets by years satisfaction with the service rendered through the the service with through rendered satisfaction administration of the good? Feel of developing the objective with tests, and interviews targeted and structured marketingplans doubling and sustainable standpoint 9.54% reduced we by costs project this Product Packaging Quality safety and Sustainable diet Sustainable The concept factory concept The Customer satisfaction satisfaction Customer survey

The world of Autogrill Certifications Material management Involvement Consumption

Planet technologies systems,new management saving energy We are currently of working development the on Waste reduction and areduction various initiatives actions. and environmentfor the and, therefore, we promote their is engagement strategic forcompany and the environmental sustainability is goal raisingOur awareness employee and consumption water countries in energy which we is operate reducing engagement.employee in different goal Our the 18 buildings LEED-certified In 2015 we obtained several certifications, including environment. to the weevidence pay attention the of Obtaining environmental important certifications is responsible level. local at management the For this we reason develop projects to promote used also contribute to a more sustainable business. , collaborations and with partners . . . We are aware that

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The world of Autogrill Autogrill Group Numerous prizes and awards were received by the Group and its companies in 2015. Below awards were received by the Group and Numerous prizes and testifying to the company’s importantis a list of the most year, award received during the its striving for excellence. dynamic approach and 44 awards and Prizes Sustainability October 28, 2015 in the framework of the IAIR for Sustainability” Year Autogrill won the prize as “Company of the 2015 celebrated in London. Sustainability Awards held on of the 18th edition of the IAIR Awards, The Group received the prestigious prize in the framework in London. October 28, at the Church House of Westminster Wednesday prize by the juryThe motivation behind the assignment of this prestigious panel to Autogrill was: of F&B services“For being a consolidated player in the provision to travelers and for making sustainability Thanks to the attention to workers, culture and business model. and integrating part of the organization’s the to favoring the commitment and needs as well as anticipate expectations the ability to travelers and decisions and the sustainability strategies, Autogrill is nowfull integration between the economic-financial by pursuing the new trends.” ready to take the next step and continue its development March 16, 2015 the academy awards assigned Autogrill is one of the companies shortlistedfor the 2015 EMAS Awards, positioned Autogrill management. environmental in practices best the for Commission European the by itself among the 22 shortlisted organizations (from 9 different European countries) for the sustainable and eco-efficient solutions developed in the serviceVilloresi Est. area of stood out for its eco-sustainable prize, as the Company subsequently won the 2015 EMAS Italia Autogrill of a business model that respects the environment and management, resulting from the implementation Est location was nominated ensures a steady value growth in the long run for all stakeholders. The Villoresi in for the prize because it also participated Award as Italian candidate in the 2015 European EMAS for the efficient eco-innovation that resulted in the improvement of the large organizations category, environmental performance with the futuristic structure designed with the best available technology in the field of eco-innovation architecture. January 26, 2015 Est for Villoresi 2015 Nature Award everyassigned is that Award” Nature “2015 the received Est projects and products to year Villoresi This is an important award assigned by a jury panel targeting the environment and sustainability. composed of over 10,000 Italians who have voted the projects shortlisted committee of by a scientific journalists and university professors.

The world of Autogrill services. and and quality of their offering courtesy staff to reward the stores that stand out for welcome services, year,In therankingthatisdraftedevery ofMilan Client technique,bySeaAeroporti throughtheMystery Puro Gusto,Tentazioni Shopprize. receivedtheMystery andMottaattheLinateairport 11,2015 February and ParkCaféLoungestores. won theGuestFriendlinessawardforfriendlinessandreceptionof the personnelofBalconyBar the food & beverage concepts. In the hospitality category, voted by travelers, HMSHost International forthegrowthachievedin2014anddeeplyinnovative workon award toHMSHostInternational companydelivered theGrowth provided.Theairport who havestoodoutforexcellenceintheservices operators, andthetravelers rewardairport of theinitiativethroughwhicheachyearDutchairport The Companyreceivedtwoprizes:theGrowthAward andtheGuestFriendliness, withintheframework receivedtheSchipholConsumersAwardsHMSHost International 2015 13 Marzo2015 in2014toFoodBanks63cities. 1.8 millionfoodportions CharitableImpactawardfortheFoodDonationProgram,throughwhichHMSHostdonatedover Airport America. Autogrillalsowontwoadditionalprizes:theBestFood&BeverageBrandOperatorand cateringoperatorsinNorth awardforairport industry themostimportant and BestinCustomerService, For theeighthconsecutiveyear, HMSHostreceivedtheprizeforBestOverallFood&BeverageOperator RevenueNewsAwardsHHMSHost won4prizesattheAirport March 11,2015 dedicatedtodomesticflights. insidetheterminal catering offering forthe CommercialPartner outlet categoriesfortheUrbanFoodMarketconceptandOutPerforming AutogrillcamefirstintheBestF&B amongplayersoperatingwithintheBangaloreairport. partnerships HMSHost won two prizes at the 2015 Pinnacle Awards rewardingexcellenceand , theannualkermesse June 2,2015 networks andspecialistmagazineslikeTravel Channel,CNNandCondeNastTraveler. ranking wasdevelopedbycross-checkingtheopinionsofcooksandfoodwriterswithreviews organizedbytheonlinemagazine-TheDailyMeal. of the35bestrestaurantslocatedinairports, tookfirstplaceintheranking airport The conceptdevelopedbyHMSHostattheHeathrowinternational The GorgeousKitchenistheworld’s accordingtoTheDailyMeal bestrestaurantlocatedinanairport, November 19,2015 storando andRetail&FoodmagazinesfortherecognitionofexcellenceinItalianretail&foodsector. zo wasawardedthe“SpecialPrizeofMagazines”infirsteditionawardsorganizedbyRi- withtheUniversityofGastronomicSciencesPollen- The conceptdevelopedbyAutogrillinpartnership Innovation intheFood&Beveragecategory. Award ItalyandtheCNCCRetailerAward for Bistrot MilanoCentralewonthe2015Foodservice December 3,2015 Innovation &quality of the offering 2015 Sustainability Report 45

The world of Autogrill 62 53 49 70 68 56 65

HR development of diversity The value Health safety and the workplace in Industrial relations Community development and engagement Employee engagement Quality with workers relationship

Autogrill Group 46 A-People

A-People Highlights community tocustomersandthelocal provide valueaddedservices We wanttotake careofouremployeessothattheycan 42% 42% years < 30 Professional traininganddevelopment • Teleworking option forHMSHostofficeemployees • Shoppingbagofacommercialvalueeuro50distributedtoallemployees • Autogrillforus:healthandwellbeing,familyfreetime,savings Welfare • New Industrial relations • EngAgent:listeningandcollectingideastoimprovelifeinthecompany • Aconnect:Intranetextendedto7EUcountries,accessible18,000people involvingapprox.20,000employeesinEurope • DoyouFeelgood?Thesurvey Communication and engagement a training program developed in North America • PeopleFirst:atrainingprogramdevelopedinNorth GraduatesProgramtodevelopanewmulticulturalteam Autogrill International • • EmpoWer andWomen’s Leadership Networkforwomen’s leadership • Travellers Welcome: foraccueil apassport • Agreementsigned withFAO theSaveFoodGlobal Initiative tosupport inlocalcommunities Creation ofHMSHostFoundation tofightagainst poverty • • FoodDonationConnection:3.5mlnmealsdonated Community involvement • SafetyTeam America inthestoresofNorth 2012-2015Roadmapobjectives • Injuries:-22%vs2012,outperforming forAutogrillS.p.A. • SA8000certification • HSEcommitteesinItalyandHealthSafetyFrance Health andsafety women 60% Corporate Supplementary ContractinItaly Corporate Supplementary

permanent contract 89% 89% labor Personnel: 2015 Sustainability Report 7 9 7 2 57, employees 47

A-People Governace Planet Product People Internal materiality

Strategic issues External materiality External Autogrill Group The chapter also includes other issues that are considered relevant to Autogrill, which could which Autogrill, to relevant considered other includes The issues also that chapter are reporting. thenot annual be from excluded In fact, employee and engagement. The starts a section chapter dedicated with listening to of factor the to fundamental and basis a key engagement is that stakeholder believes Autogrill that issue precedes an materiality. consequently, concept and, the sustainability dedicated the to the A-Product chapter, included in are consumers issuesAll regarding maximize to order developed in the by activities Group all to concept and centricity customer vision. of this the value 48 products composed services creates and which of people, for organization an is Autogrill value-creating of importance utmost it establish to believes it reason, this other people. For to care Taking customers. and workers its between itself, therelationships organization strategic concept of any the key is of services, this the provision through value generate people. promoting and managing at aimed relation places the which People 8) (page These out clearly concepts the stand analysis materiality in issues giving and the identifying following the for Group, particularly as area relevant the document. in disclosure appropriate Quality relationships with workers (including daily work, social Quality relationships with workers welfare services and wages) assessment HR development & competency-based Industrial relations Health and safety in the workplace • • • •

A-People (8) out, growing a scoring employee engagement 2015The index 88% reached edition survey the response of were: analyzed areas The European at the survey level with objective the probing of level engagement. employee the of For third the consecutive Autogrill year to administer decided ? you “Do Feel the good Do you Feel good? and listening techniques represents sustainability. of that underlying concept the process engagement apriority account is suggestions by employees crucial made stakeholder the as of it is also part human of management resources in term. long the Defining shared take objectives that into social scenario, modern In the is engagement employee akey leverage positive for the the Simplicitythe Index for Europe to was 72%. equal its business in targets. andquality product order to outperform customerof service In2015, Index Simplicity conditions their out its to enable workers work efficiently.create to carry necessary the The new indicator was introduced Simplicity -the Company’s measures Index –that the ability to • • • • operating sector.operating International within HMSHost countries European the and sector operating Europe the of perimeter entire the Includes remain inthecompany. and theobjectivesofanorganization,representedbydesiremotivationto Commitment: levelofcorrespondencebetweenthepersonalobjectivesanindividual image; Advocacy: willingnesstoactasapromoterfortheorganization,conveyingpositive organization; Satisfaction: levelofsatisfactionthatanindividualobtainsfromhis/herworkwithinthe Pride: prideandsenseofbelongingtotheorganization; assesses the level commitment the of organization the of assesses to delivering high levels Employee index in Europe in index engagement

with 18,151 with filled questionnaires (8) , currently at 66%. In2015 a 2015 Sustainability Report ” online 49 Good? spanthree-year you Do feel Evolution of findings in the 201 59% 67% employee engagementindex response index 201 61% 83% (G4-26) (G4-26) 2015 66% 88%

A-People employee - partial – will alternate with a view to a view with alternate - partial – will - complete Survey the – and “Pulse” in the stores. In Italy, the correlation between the engagement level and the in the stores. In Italy, “Census” Survey “Census” Autogrill Group involvement performance level of store managers established a statistically significant link between their managerial skills and their ability to involve employees in the workplace. should be a key priority for involvement All this further enhanced the belief that people’s the entire Group. of theThe people next edition engagement survey good? Do has been Feel you postponed to effectively more to several order respond a need in to in identified the quarter last of 2016 next Starting year of the plans. action execution and the to extend and correlation it countries the Over the years, analyses of the outcomes resulting from the engagement surveyOver the years, analyses of the outcomes and surveythe administration of the annual customer satisfaction on (see section Feel good? between customer satisfaction and page 80) have shown a positive correlation 50 offices of sale across points and central all point, a starting as the survey findings Taking at common plan aimed of a targeted the to definition contribute to invited are Europe of sharing and The process starts the employee understanding engagement. from improving of monitoring and of the priorities the identification into then translated are which the results, organization, used a true the by entire management tool, into turning is The project progress. initiatives Multiple a virtuous cycle triggered has already and based improvement. on ongoing the following In Italy, support to phase. launched Europe the across planning action were the help to people 2013 launched in good?” “Do they the Feel of campaign, completion of employees what engagement means fully what understand and levers groups leading the “Do I feel good?” campaign was launched involving 2014 in it, increasing to contribute a In 2015, plans. action targeted drafted and specifically priorities teams that identified all colleagues by nominated offices, developed – was the central in – the EngAgent profile new the of listening, task with each than one one division, in or more colleagues, among and and collectingstimulating ideas, proposals and working solutions aimed at improving organization. the within life and conditions enabling the individual divisions to focus more on the action plans and improvement areas. In areas. on the improvement plans and action more focus to divisions the individual enabling sector expect carry operating to we the “International” out the Survey autonomously, 2016, sector extending gradually operating and adopted the by the Europe criteria with consistently plan. development the commercial with line in the countries all the include to perimeter through operates, the Group which in the countries all in widespread is of listening The culture levels, hierarchical the different across based dialogue on direct approach, door” the “open offices. the central in and both the stores in There is a positive correlation between customer There is a positive correlation between in the stores satisfaction and employee engagement

A-People information), all it to update European made possible has time. same at the Aconnect employees (including news of regarding asummary Group the e-newsletter and local drafting aweekly of company’s in different activity of sectors countries and working environments. also Thanks to the working tool. Furthermore, role an important integrating of in plays process the Aconnect the organizational communications business and the news make about effective it aparticularly charts, organization updated continuously and policies of availability immediate The business processes. its of internal communication and effectiveness profoundly as style well the as some changed conversion and integration solutions that traditional of and systems to web-based services noticeboards. is Group’s the Aconnect the intranet enabled Aconnect portal. web-based intranet), management roadshows and on the sales the traditional network newsletters and Communications at Autogrill different are on developed tools, including Aconnect and communicationsAconnect workers to activities. training and to airemployees any problem, or concern line in for addition view policy the to aweb-based America, subsidiary provides HMSHost In North number, atoll-free available H24-7/7 for all while is communication other to the dedicated the any of eventual stressful situations. to Social Accountability 8000, receiving regarding reports ethical in concerns workplace, the In Italy, available made to all too, email employees; have been addresses two is one dedicated sectors. operating and inrequests from different initiatives the employees. to Other country from country vary availablemade entire to the organization the of population concerns, to report opinions and countries the of in majority In the which Group the operates, email an open been has address for their leaving, trace them and use them for ongoing improvement. relation to leaving personnel, “exit” meetings are in held order to understand main the reasons improve employee’s the experience within organization the induction and itself. the process In to and both will comments that used periodic plan feedback meetings be to collect new entry To make program the work effectively, director HR and the manager the responsible for the different divisions and the organization. culture, and tools, criteria), work processes favoring integration the within and between and efficiently (informationassigned effectively tasks Group the on structure, widespread their out information to carry necessary and the support withemployees an adequate In 2015 an “Induction” • • • • • • A file archive including procedures, manuals and services forthenetwork A filearchiveincludingprocedures, manualsandservices withworkerswithintheA-Peoplededicated section Statements andinterviews Video messages fromthemanagementonGroup’s strategyandresults “Afuture” Groupsectiondedicated tosustainability Over 18,000employeesaccessAconnect the NetherlandsandGermany 7 countriesareon-line:Italy, Spain, France,Switzerland,Belgium, program providing of purpose for was the launched all hired newly 2015 Sustainability Report (the Group 51

A-People and , two days to circulate information information circulate to operating in stores scattered where employees post where can ads or . These are posted. These by sent and are on-line of the regions of North of America the regions is distributed to all employees three times employees times three all to distributed is Intranet network Intranet an has set up operating sector newsletters sends operating out monthly the Netherlands Amagazine and Netherlands the HMSHost , in addition to the “A-people” section that collects employee statements section that collects to the “A-people” , in addition , Belgium 80 Ambassadors of Internal Communication Internal of Ambassadors 80 , the over (e.g. Helsinki and Vietnam). and Helsinki (e.g. Spain throughout the country ensure that information and instructions circulated by the central offices the by central circulated instructions and the country that information throughout ensure added provide the collaborators, of the all participation stimulate properly received, are effective two-way ensure but not least, last and, development opportunities professional for between the dialogue headquarters. and the Also stores in facilitating thus communication, Spanish prominent where launched was a couple ago, of years project a radio Spain, contests,journalists new awards initiatives, explain and projects, Autogrill’s and alsointerview Autogrill employees. In 2015, nearly 100 workers participated in an on-line contest proposing and sharing years.ideas to improve some operating procedures, to be implemented in the upcoming In 3 weeks 54 new ideas for innovation were submitted. In France Autogrill Group a year. This is an in-house magazine consisting of articles by senior management on of the articles senior by in-house consisting an magazine is This a year. employee and stories activities store to best relative practices strategy, and vision Company and these countries in managers three the store In May values. 2015 the Group celebrating the to Adaysthe contribute to support offices invited personnel of thewere central Moreover, to help people obtain information and increase the transparency of the relationship of the the relationship transparency increase and peoplehelp to information obtain Moreover, between Aconnect employees, offers its the and of a series services company not that were resource on human FAQ training, online instance, for like, the past, in accessible easily Italy with in only available being the time (for badge payroll and chits online management, area. updated welfare a continuously and terms of paper), in savings remarkable In tables share to round and sessions group participated nearly in 200 workers which during team. a leadership with objectives the strategic discuss and In North America, departments Many report central and comments about news the or problems. make Company develop periodic newsletters their activities regarding Asia and interviews, the “La vendita perfetta” (The perfect section was launched in order sale) to present the most virtuousfor their ability to sell: they are colleagues, who stand out share their “secrets”. Everyasked to explain and story colleagues is then voted by their by means of a collaborative and participation-basedof the entire network mechanism. In personal corporate email the workers of the network were given a September 2015 all address ([email protected]) to facilitate headquarters-network communications. workers. all to email the International Also, airports some in updatesand about the organization 52 Italy In 2015, in In 2015 “La vendita perfetta” (The perfect section was sale) most virtuouslaunched in order to present the colleagues

A-People value euro of 50, which will increased to euro be 100 in year 2016-2018 the per period. shopping bag, containing care and personal for food products atotal of retail various types employees, with exception the managers, of received an Autogrill and branded reusable PET Contractfamilies. in 2015. new Supplementary the of This part project become has All In 2014 bag Shopping the family and free time, and savings. “Autogrillthe noi” per A few years ago, in framework the initiatives the of to workers, dedicated Autogrill launched introduce flexible working hours, making it easier for new to return mothers to work. Company. by the fee monthly the of Also, were in European to other made countries efforts mainalong the routes. access approximately agreement of The envisages payment the 50% agreements were stipulated with child care facilities in or proximity located offices the of a formula time allows that work until for part their child is 36 months old. In 2007, special in accordanceEmployees with in trade unions the are Italy given –to rely on opportunity– the contribute to improving people’s of quality the lives. limited to their working hours, instead but takes into consideration that elements all those initiatives welfare of and work/life balance. and their to employees wellbeing Attention is not To facilitate work/life term along Group the balance is to developing committed various generations. various job level of and required engagement the of integrate with different the of the type the needs breakdown workers of brackets by age is also important, it makes because it to possible provision contracts, programs. part-time planning of work schedule and post-maternity A private to balance flexibility life into and professional through an opportunity needs the requires complex planning skills. key The is translating of idea that for continuous need the daily, while always peaks remaining and seasonal weekly strongly customer on care focused AutogrillThe Group in operates amarket requires that great flexibility. managing Successfully is increasinglyAutogrill focusing an build relationship solid to employees. its with services and benefits social work/life salaries, balance, planning, like schedule work value. Issues sharing and creating for variable fundamental relationshipwhy the Autogrill Group and is its between employees astrategic and element a Company’s business philosophy, towards and its attitude its environment. know-how the This is organization. Any worker with faced acustomer represents Company itself, the the knowledge, competencies and professionalism that characterize and distinguish the represent human the capital organization the of itself, i.e. combination the skills, of organization with develops its workers can result in to its benefits competitive edge. Workers social responsibility and relations well-structured A clear the on focused an that policy relationshipQuality with workers (Autogrill for us) three on pillars: project based and wellbeing, health project was launched in Italy launched was project free time,andsavings project basedonthreepillars:healthandwellbeing, familyand workers, Autogrilllaunchedthe“Autogrillpernoi” (Autogrillforus) A fewyearsago,intheframeworkofinitiatives dedicatedto represent ground the which upon to provide support to low to provide income support 2015 Sustainability Report 53 (G4-DMA) (G4-DMA)

A-People , , . These the include . For instance, also in in also instance, . For available to employees to who available a project targeted to workers to promote healthier lifestyles discounts on health insurance policies on health insurance discounts or to work from home from work to the possibility offices given are administrative Autogrill Group 54 years, bolsterof a series support previous in implemented already actions These initiatives car the competent authority), with filing (and tax returns compiling in assistance including: special aids, glasses hearing and of prescription purchase care, dental facilitations, insurance seasonal anti-flu of the receiving possibility spas other and fitness with centers, agreements of products the for purchase other companies partnerships with of charge, free vaccinations delivery temporary the to direct online shops with servicesand prices, discounted at Many of these initiatives more. much reduced and prices workplaceoffered substantially at countries. other European in made also available are effect headquarters. in Launched at the at Italian still is project the “Good me” for In addition, of the organization envisages the lifestyles, project healthier promote to of 2011 the beginning advisory and experts columns with servicesmeetings online a nutritionist and by provided promoting initiatives includes also The project the workplace in a reduced at price. directly of the bike indication an service (with sharing a corporate bike including exercise, physical and showers equipped rooms with access changing to paths closest the to offices Milan), in employees for promote to constitution strong certificates of and healthy medical free participation activities. physical in employees of the targeting campaigns prevention has been organizing Autogrill 2015 Since employees all to provided are checkups prevention Free Lilt. with officesMilan collaboration in the infirmary of the in Milan directly melanoma cancer breast and of skin earlyfor diagnosis are and checkup of a free advantage take to invited employees are offices. In France, central a seasonal vaccination. anti-flu receive to the possibility on request, given, also balance correlated the to work-life initiatives many sectors are the other there operating in Also, States the In United care. of services or family personal for care the to provision addition in workers at the at HMSHostworkers possibility of working from home for the managers of a few airports the home the North of a few for managers in from of working possibility of Europe (e.g. Helsinki), free checkups India, In health started coverage. were provide to local hospitals partnerships with Indonesia, products linked on insurance sessions training the to mandatory addition checkups, in annual the at Hyderabad airport. healthto safety and organized were want to exercise during their breaks or who wish to come to work by bike. bike. come to by work to or breaks who wish their during exercise to want sector operating the International in provided also are initiatives Numerous based on their specific needs and the requirements of the projects they are involved with. with. involved they of the are projects needsbased specific the and requirements on their The HMSHost US headquarters a gym features and showers Good for me

A-People higher levels transparency of and keep and trace comments. employee footprint. Group the to above achieve have actions enabled implemented and The described their filing entire the benefit of to the organization the of population and reducing carbon the linked documents for the as a repository used incentive to employee plans, thus facilitating is also European tool same the of The majority to the headquarters. was extended MBOs and competencies and also to manage performance to assess used tool automated same The understand theirlanguage Spanish situation workers offered. advantages and the to perfectly America Autogrill Group acommunication launched campaign in Spanish first to enable to transparency, attributed underscoring of For importance the purpose the in North the construction of their packages. Company’s the on Intranet, to thus understand logic enabling the behind the people in benefits tax return. example Aclear is HMSHost, of that which scheme published its salary example. promotesconstitute countries their law Insome the use, aself-explanatory providing market pension andlabor insurance funds practices. supplementary Corporate certainly coverage (health care, accident coverage, leave, paternity disability) or maternity and to local applicable comprise that laws exclude or specific situations and/or welfare and insurance full time), varies but according different to the geographical areas relevant the as afunction of contract formulaslabor (fixed time vs. contracts term vs. contracts and part labor permanent differ from standard particularly not does benefits mechanism of The acknowledgement for the employees. its to clarity and transparency guaranteeing specific compensation benchmarks). Also, with regard Group the to benefits is to committed central coordinator (i.e. collector and data Group the enable to rely that on surveys pulse central initiatives of management companies, are to that the proposed assuming role the of standard benchmarks, Group the promotes centralized supplier services/analyses and the To ensure cost optimization activities in common these of of use management and the the market into labor benchmarks correlation with positions the covered. any of impact the scaleof acommon roleon organization), the on which is constantly aligned system is “weighing” the of the positions: of aGroup evaluation cross-sectional (an evaluation in full compliance with currently the applicable regulations. and local laws pillars the of One established international guidelines concerning different on and compensation aspects wages talent. ensuring of For purpose the alignment among Group companies, Group the has commitmentemployee and merit, while promoting belonging of asense and attracting outside Group’sThe incentive on is compensation policy based systems are that designed to reward Remuneration benefits and employee commitmentandmerit incentive systemsthataredesignedtoreward The Group’s compensationpolicyisbasedon 2015 Sustainability Report 55 (G4-DMA; G4-LA2) G4-LA2) (G4-DMA;

A-People SIMPLE IT KEEP 5. people, are We like you

4. BE RELIABLE4. our keep We promise

We are always always are We active 3. SET THE PACE 3.

OPEN BE 2. of a At the centre word changing Autogrill Group Talent selection and recruitment recruitment and selection Talent important an of development represents effective and systems The personnel design recruitment a process that is this growth: asset its the and for company a key the by Group, investment equal opportunities with and compliance full in be basedmust equity, and on transparency of selection improvement committed also the to ongoing is Autogrill growth. career individual the but for short competencies and term, skills not only identifying the at required aimed criteria and within growing necessary thealso potential the long term, in other positions cover to Group. the with together steps. different the why selection also into down often is process is broken and This complex are interviews tests targeted and English personnel), qualified by Aptitude tests (administered the 2014 competence Since model. of the Autogrill fulfillment used identify to the candidate’s selectionHQ model sector position has been operating headquarters, adopted Europe all by countries. different among collaboration and the synergies increasing thus the network operates especially for and the Group which positions, in the countries In all the the to where location adjacent of areas personnel from selection the process hiring favors the importance the and given need knowledge for and Moreover, out. carried are activities local the well. as management is the territory, within integration In today’s economic scenario, which poses complex organizational challenges, the Group is is the Group challenges, poses organizational which complex scenario, economic In today’s efficiency business with that combine policies steadfastly committed implementing to management processes the of operational in restructuring employee needs. The European teams international and of regional ledpast also years the to integration and development on the know-how and leveraging by of the the Group value dedicated increasing to country. of eachcompetencies individual personnel undoubtedlyrecruitment with begins resources human The of development Autogrill was campaign Branding Employer a new In 2014, activities. branding employer and as Autogrill sector positioning at aimed operating and Europe all by shared launched, people of the attracting objective with the who share the market, job in of choice” “employer values”). our share (“Let’s values core Group’s 56 development People 1. BE PASSIONATE 1. work our love We (G4-DMA; G4-LA10)

A-People professional areas most in line with their skills. personal understanding their points strength of and improvement areas and, thus, aware the of become periodic aptitude and orientation tests in them interviews with in students order to support work. of world Inthis respect, in partnership with University, Bocconi conduct Autogrill experts mostorientation suitable to develop the them enables competencies that to efficiently enter the represents akey for recruiting, tool while concurrently providing with students aprofessional Autogrill believes establishing that company universities and the the adirect bridge between with localcollegesanduniversitiesforpossiblehiringopportunities. Pollenzo. InFrancetheEcoleHotelièresandinUnitedStatesallstorescollaborate University, thePolytechnicofMilanandUniversityGastronomicSciences,in of newideas,workprojectsandinnovations.InItalyafewexamplesare:Bocconi established havebeen In allthecountriesinwhichGroupoperates,relationsandpartnerships recruiting events in targeted participation in countries other in International the growth tracks ( through “Work us” the with always in looking for new personnel line with business seasonality. Recruitment mainly occurs Traditionally, represents key the expansion Network area Sales Autogrill for the the Group, professionalismthe talents, best the of increasing and skills knowledge its of the employees. represents for disseminating tool an important practices Group at the best level and developing positions. and network Toand also for vacant Autogrill, office-based internal mobility withinprocesses Group the companies, different international at the countries, level between improvementThe human of capital is achieved also through job rotation and job posting , as well as universities, for the development schoolsandinstitutes,aswelluniversities,forthedevelopment with culinary Linkedin, Facebook, Twitter, YouTube Twitter, Facebook, Linkedin, Finance & Controlling, Strategic Planning, HR & Organization, ICT and Internal Audit. Finance &Controlling,Strategic Planning,HR&Organization,ICTandInternal were hiredinthedivisions ofEngineeringandProcurement,Marketing,Administration, Moldavia, Turkey andVenezuela) successfullycompletedthe selectionprocessand 13 youngpeoplefrom9countries(Belgium,Bulgaria,India,England,Italy, Korea, “A-Days”, atwo-dayassessmentsessionthatwasheldinMilan attheendofJune. inthe and30participated in theprogram;100peoplewereinterviewed participate and You Tube). Over900peoplefrom22universities and24countriesregisteredto campaign waslaunchedinuniversitiesandonAutogrill’s socialchannels(Linkedin thedevelopmentand growthoftheorganization.Therecruitment contribute andsupport new graduatestodevelopamulticultural,multifunctional andmulti-skilledteamthatcan countriesintheorganization.Thescopeofprogramistohire profiles fromdifferent GraduateProgramtointroducenew In April2015AutogrilllaunchedanInternational Program Graduates International Autogrill section posted on the local websites local the on and, posted section if active, career other

operating .

sector ). America and in HMSHost, At North both , talent selection occurs also, talent through selection 2015 Sustainability Report 57

A-People . Common grading systems, position weighting schemes and . Common grading systems, HR policy standardization The compensation executives) were defined. incentive systems (particularly for the Group’s of the levels and job transparent thanks to the standardization process was made more to The integrated organizational structure generated a need titles within the company. standardize policies across countries. . In this case as well, a standard, Employee potential evaluation and talent development certifieddeveloped, based on standard metrics shared at the management process was assisting employees when they assume Group level (and managed locally). For example, the planning of specific career paths. broader managerial responsibilities, or in Establishment of international. The development of international teams and structures teams and structures was further in 2013 (with the involvement of high potential pursued with a variable duration through transfers to collaborators), generating relocation options of shared functions at the internationalother Group companies. The establishment level provided an additional employment opportunity within the Group. The elimination of differentbetween barriers of knowledge sharing the facilitates organizations and functions and ongoing training. 1) 2) 3) Autogrill Group In order to enhance the Group’s dimension and capitalize on its know-how, best practices know-how, on its capitalize and dimension the Group’s enhance to In order mechanisms operating 2013 in level, the at international the available and competencies model the pursued in organizational the European consolidating at aimed implemented were last years: performance and process competencies for divided the was evaluation general, More in of the evaluation objective, the first of a function as two objectives: optimized different and the second while objective development, and training individual targets competencies, the individual’s tool designed orienting a specifically as focuses on performance, performance. professional Self-assessment added top-down tools were the to standard assessment processes the with development. about employee awareness career of raising objective and closely correlated sales to trends, more easily and is assessment the stores Performance in of the implementation through workers committed motivating to is Autogrill reason, this for different initiatives. 58 HR development & assessment To Autogrill, employee training is considered Autogrill, employee training is considered To a value-generating investment ( G 4 - L A11)

A-People online courses. Technology and in-class role an important in also plays training. differentwere for the developed roles present in stores, the consisting acombination of of and Spain,Italy combining managerial experience. skills Various and on-the-job specific paths operations workers Academy can access Network effective. and successful within organization, the organizational the that so mechanisms increasingly can become organization, with was objective launched the facilitating of individuals cooperation between Lastly, in 2014 SYNC, aproject involving new European the of all key the people newsletter.through and aweekly aweb platform economic scenario. sessions are The organized basis and are aweekly on advertised international standing, dealing with and discussing various topics relating to business and the House-Ambrosetti. Inspirations L@b Inspirations L@b program, in designed collaboration and developed with European The 140Over (middle and senior) managers in Europe by Autogrill to improve their English skills. France, Belgium, available online made and advantage Spain Germany the of took platform facilitating communication inside and outside organization, the in 2015 61 in employees Italy, workers European the of operations. With aview to eliminating language barriers and integrated with training in remote managed courses and gaming to all sessions the open mixed formula: traditional the training in-class in included courses an online were catalogue and positive business. the on impacts In2015 Academy the organization the of specific on focused needs with ultimate the objective creating of concrete projects targeted to upgrading technical skills and mixed training and development projects, initiatives other also Academy offers The aimed at ongoing training, employee through both developing language and acommon culture. through employees organization the contributebetween that meeting of to opportunities different European countries. objectives this of the of One project is to increase integration and sharing practices. best in of -held courses English The from by employees –are attended competencies, common culture on dissemination and the and tools based shared knowledge employee’s the on based professional level, thus contributing to creating an organizational competencies employee throughdevelopment of provision the training hoc ad of courses In 2014, Autogrill Group Academy launched people andfortheorganization. employee upgrading,consideringitaninvestmentthatgeneratesatwofoldvalue,forthe In theframeworkofemployeedevelopment,AutogrillGroupputsgreatemphasison Training is a library of videos and reports prepared by experts of of prepared by experts is and reports alibrary videos of , an international training project focusing the on to participate intheInspirationsL@bprogramme to participate More than140managersinEuropewereinvited , atraining program, currently available in were invited in to participate the HQ program HQ evolved into a 2015 Sustainability Report 59

A-People

in a number of locations. of a number locations. in program was also launched, involving a involving launched, also was program “People First” launched “People the ACoach and the and Netherlands , Belgium Spain, in addition to Heads of Service trained as training facilitators, a team of tutors In France team of employee volunteers, managers and store managers, supported by training managers managers supported managers, training by store and managers team of employee volunteers, the of task assigned They were external consultants. from training specific who had received tools new economic and staff of the offering, nature store about the specific training indicators. Some ago HMSHost years North America focused on to people, entirely culture a new developing at that aims course a training is This development and training includes Thethe program of benefit both employees customers. and skills, leadership and the and of development managerial teamwork to pertaining initiatives on the importance emphasis of feedback tool neglecting put to great in without a key as employee motivation. and development fostering Autogrill Group 60 is The Moodle Intranet, web-based Aconnect from on accessible the platform, Company’s used to disseminate training in Europe operating sector. Online training tools also monitor improving to a view analyses attendance and course with the and of development statistics basis. ongoing courses on an training PC-based employees (with all to ergonomic made available of “kiosks”, the installation In Italy, located selected the in sales in stores connection), intranet and keyboard including consoles, were laptop computers Spain in Similarly, training. of online the provision network, facilitated and access free employee learning with to provide to order in stores to distributed also tools. communication In was established to disseminate campaigns relating to food products, coffee and beer, relating to food products, coffee and beer, was established to disseminate campaigns training from the HR department.consisting of individuals who had received These tutors the do so, in specific months, employees. To contribute to delivering training to all network Heads of Service stores to go and train colleagues in other stores. leave their customer reception. In 2015, the training courses focused on Traveller Welcome Passport project was launched, Welcome In Europe operating sector Traveller and the Netherlands. All network workers with pilot trials in France, Belgium were given a “passport” the key rules for a perfect summarizing reception. All were re-designed with a view to HR programs, from recruitment to training, was supportedenhancing sales skills. The project by an intense communication in high season. especially activity, Traveller Welcome Passport Welcome Traveller

A-People HMSHost Orientation HMSHost provide guidance and increase hired newly of engagement workers. Through Welcome to receiving specific training leadership. on focused In2015 was anew to plan also launched Program Development Leadership security, America the and food Operations. of North Heads of and Inthe to develop ateam with information from different areas, including management, HR IT, safety, cash management new managers, hired when participate who promoted. or on objective The is to provide them Training” in “Manager possibility to participate in a dedicated professional training program. inadedicatedprofessionaltrainingprogram. possibility toparticipate inVietnamprizeandthe in theairports ;winnersreceivedSpecialistBartender operating In2015,acontestwasalsoorganizedtorewardthebestbartenders certified. trainingactivityisverifiedand workers aregivenaTraining whereevery Passport, toworkersinvolvedincustomerengagement.InVietnam a projecttoprovidesupport projects.InIndonesiaHMSHostlaunchedEnglishforHospitalityTraininginternational , The andall is now managers was an updated orientation integral the of program. part Training Company’s the on Ethics of diversity the and Code on policies disseminated to be to entireto the network. organization. and webinars platform to disseminate relies training HMSHost aweb-based on instructors through interactive to immediately them sessions enable integrated that get in the also uses e-learning tools for the development of toolsforthedevelopmentof operatingsectoralsousese-learning International implemented in2016andcontributetoaddingvalue tothecompany. The winningteamwillhavethepossibilityofseeing oneoftheirproposals andthenvotedon. The ideaswerelatersharedonaweb-basedplatform ordinated bytheDigitalAccademiateam,Italy’s firstentirelydigitalschool. session toworkoutinnovativeideasfollowingadesign-thinkingactivityco- to the10topAutogrillbaristasinItaly ourproductstothebest?Thesequestionswereput concurrently offering making,while we involveallofourworkersinimprovingqualitycoffee How canweimprovethe“Espresso”experienceforourcustomer? Barista Bootcamp On the Job Training Job the new On and the is one of the support tools of the People the of First tools support is the of one program, to dedicated provides high potential managers with possibility the of , the new entries, the are guided by 3-day brainstorming , whometina3-daybrainstorming 2015 Sustainability Report 61

A-People

, language courses are held during working hours: the teacher works the Netherlands, language courses are held during working hours: the teacher works together with the employee and meanwhile helps him/her to learn the language on together with the employee and meanwhile helps him/her to learn the language on [Equality Plan], a policy [Equality Plan], a policy In Spain, Autogrill has drawn up a “Plan de Igualdad” promoting equal opportunity workers In addition, the Group has also for all implemented a set of targeted activities, including the exemption of Muslim workers from the performance of their duties during the Ramadan period, and foreign workers are given the possibility of taking a one month vacation, without interruptions, to enable them to visit their country of origin; In Belgium, workers are given the possibility of taking a one month furlough from work (without salary) time with their in addition to the holiday month, in order to spend more families; the job; In North America, training courses in English were organized in several locations to improve the language skills of foreign employees. In addition, materials for basic training are available in English and Spanish, as well as ad hoc kits to illustrate health and pension plans and systems and federal and state laws. • • • In • Autogrill Group The challenge of cultural diversity lies in the promotion of an attitude of an thethat promotion respects in differences lies diversity of The cultural challenge and guarantees equal opportunity: Autogrill leadership is the result of a significant process of internationalization and expansion, expansion, and process of internationalization of a significant the result is leadership Autogrill wider a progressively across capital, human of its growth the sustained in has resulted which reason thethemes to this related For competencies. and skills cultures, of nationalities, range innovation and social-cultural change an integral are part of Autogrill. reflecting asset important an lever, an and growth is of collaborators our diversity The cultural reason the activities this For services models. products, consumption and on customers, also of focus newly-hired people a key are integration and introduction the to acceptance, relating orientation. to commitment the Group’s in Autogrill by inspired is the highest international standards (International Labor Organization), and circumstances, all in Corporate Governance its in established the principles implementing obstacles equal to any opportunity proactively and committed eliminating to is the Group In the majority of diversity. enhance and encourage to designed activities numerous promotes addresses for email and hotlines has established the Group operates, it which in the countries behavior. of discriminatory occurrence any employees signal to Europe in operations of Autogrill workers all courses for targeted Academy organizes Autogrill competencies. cross-cultural specific develop and awareness sector raise to operating 62 diversity of value The The cultural diversity of workers is an asset The cultural diversity of workers and an important growth lever (G4-16; G4-56) G4-56) (G4-16;

A-People industry. leadership roles at all business levels, contributing company and the of the success to the diversity and as determination aresult was inWLN developed aneed of to support leadership development of and the skillsworkplace (Women’s -WLN) Leadership Network women, providing opportunities, with them increasing networking their visibility in the AmericaIn North issues. balance gender organization. by were Autogrill growth paths hoc developed Ad to with concretely deal leveraging valuestereotypes, business to approachfor the as the an added these on in to participate meetings focusing and workshops diversity gender on and opportunity the in which live. they membership The provided agroup with at women of Autogrill headquarters envisages that women’smodel full participation in economic and the social life country the of for useful their professionaland knowledge growth. anew cultural association The proposes with and favorsassociated gender conciliation by providing female managers with tools the D Valore understanding. enjoying an experience cultural of exchange, targeting improvement and mutual customers, provided by students, and US and students collaborators possibility have the of working at aGroup restaurant. Inthis way, can rely excellent on for its HMSHost service US in Statethe Department, which foreign university approximately spend students days 90 America in also “Work participates the and travel” North program,HMSHost by sponsored promotes an innovative company organization overcomes that all implicit biases a project was launched to support the personal and professional personal the growth of aproject to support was launched women. promotion ofthechangeandmenteesmoremotivatedself-confident skills, withtheobjectiveofmakingmentorsbecomekeyplayersin ofextendingtheirleadershipandtechnical relational the opportunity competencies withintheorganization.Thisprojectalsoprovidedthemwith some gender-relatedissues,promotingnewapproachesand intheprojectandworkedtogetherwithaviewto resolving participated focused ongenderbalanceissues.13in-housementorsand18mentees In 2014Autogrilllaunched“EmpoWer”, atargetedmentorshipproject EmpoWer 2015 Sustainability Report . 63

A-People defining the , including the elimination of the elimination , including and in line with the requirements set the requirements with line in and (NGOs assisting companies in the in companies (NGOs assisting and ATAM has adopted a Code Conduct of Project launched in Northin launched Project to America professional growth support women’s , too, has drawn up guidelines for the hiring, training, integration people and individuals belonging to the so-called “protected” categories the to so-called belonging people “protected” individuals and 384 disable process of recruitment of the differently able. In specific cases (collaborators with Down’s Down’s with cases (collaborators In specific able. of the differently process of recruitment the Madrid with Regional collaboration promoted in was course training a special Syndrome) Health for Safety. and Institute HMSHost North America and management of individuals with various forms of disability, according to the regulations the to regulations according of disability, forms various with management ofand individuals issued the by Employment Equal Opportunity Commission out in the American Disabilities Act of 1990. Many locations in the United States directly States directly the United Many in locations Act of 1990. Disabilities the American out in In these cases, able individuals. differently employ to local organizations with collaborate a given that employeesare ensure to both parties carry appraisals periodically out accurate health safety and their the and that productivity guarantees on of the theposition one hand, local organizations with Some directly work locations on the other. post the for organization The Tampa needs special able. with or differently supportto the of employment individuals field. performance this excellent in its for award a national received division segment operating Also the International a correct behavior for be to able individuals. adopted differently guidelines with Autogrill Group 64 the to disabled relation in actions has promoted concrete Autogrill employed the by organization. currently are in 2015 on a permanent in employment contract hired were individuals 19 In Spain, Incorpora” “Fundación with collaboration physical barriers in the stores, ad hoc store design to make their stay more comfortable stay more and their make to design ad hoc store the stores, in barriers physical ableparticular employees. attention differently to the country labor matter and in from differ of country to disability Regulations the and Group the pertinent committed with scrupulously to laws. complying are companies Autogrill force, in the legislation with compliance in and unions trade with In accordance companies, outside with contracts collaboration or stipulates individuals, disabled employs needs. its with line them service in for employing activities In Italy, WLN

A-People three years. workplace, aremarkable Group the posted has reduction in injuries number of the in last the to its unwavering focus ongoing on in improvement the and safety health of in matter the share and initiatives in workplace. competences the Thanks and safety health of in matter the key by the used countriesto be in which Group the operates. Inthis way, it will to possible be effective,be accidents, of amonitoring to systemmeasure was launched volumes and types protective devices and training. In order to ensure actions currently the that in force continue to matter),the also but through technology, technical actions, individual stateof-the-art of use organizationalof and managerial measures (ongoing policies of and updates procedures in GroupThe standards, applies highest the safety in first the through place implementation the possible,not mitigate risks regarding occurrence the accidents. of most suitable and develop the relation solutions and safety to eliminate to health or, it when is training out applicable carry laws. Committees The activities, any analyze identified issues in representatives, and management trade unions, to periodically monitor compliance with the countries in which relevant the it on (based operates policies), worker of composed For in this Committees all Group the the reason established has and specific Safety Health prevention, on based technology, training and daily monitoring. Autogrill Group’s ongoing commitment all of is its to ensuring employees and safety health the Health and in safety the workplace ROADMA Strategic Goals P L’Afuture Roadmap (2012-2015) Roadmap L’Afuture Note: Note: byfourtimestheobjectivesincludedinRoadmap. outperforming to thepreviousyearandequal22%compared2012data,thus reaching and In 2015Autogrilltargetedareductioninthenumberofinjuriesequalto13% compared · reduce injuries by 5% Health and safety A-People

objectives included in the Roadmap. in the included objectives the monitoring for useful data of flow effective an enables to in order system, analysis implemented currently the of robustness the on based identified was Spain) and France, (Belgium, Italy reference of perimeter The Packaging A-Product 2015 Sustainability Report 65 Water Energy A-Planet G4-LA5) G4-LA5) (G4-14; G4-DMA;

A-People meet four times a year. The trend of occurrence of accidents of accidents of occurrence The trend a year. meet times four Meets twice a year to monitor accident trends, accident monitor to year a twice Meets health surveillance illnesses; and work-related severity levels analyzes the relevant causes and and evaluates the correlated risks. the HSE Committees Autogrill Group the Supervisory with meetings in by dealt with TheThe report same issues are required Body. on safety submitted the to workplace periodically in is 81/08 Decree No. Legislative Italian Model and Organizational the Autogrill with line in the attention of the Board of Directors, activities, these from analyses Starting monitoring and Decree 231/01. Legislative Italian from that range measures with identified, the risks developed mitigate to are actions corrective tools and processes prevention of production the to adoption accident of new the revision system, this implementing for responsible are managers The store programs. training specific health to safety and aspects specific the workplace. relating in monitors which of responsibilities the re-definition envisaging years the few last in was a project respect, In this be to a performed activities all ensure to order in including a checklist with held managers, by health to safety and fire relation the workplace, in in management (particularly correct store made is The documentation management). contract and procedures and policies prevention intranet. Aconnect on organization the of population entire the to available In France 66 Certification. 8000 Accountability the Ethical Social maintained S.p.A. Autogrill 2015 In the Company’s in integrated and the by Policy the envisaged management systems In Italy, and 81/08 Decree No. Legislative governed Italian by Management are Integrated System subsequent amendments and through standard which SA8000, safe guarantee andhealthy, Safety the Committee HSE (Health, Environment) and Italy, Also in conditions. working ethical work- and healthsurveillance trends, meets accident twice monitor a year periodically to the correlated severity evaluate causes and and levels analyze the relevant illnesses, related indicators of specific deal dedicatedthe to also of attention monitoring A great is risks. a providing to contributes fact, in This, correlated the to of number injuries. indirectly etc.). training, structures, to relative information instance, for (like, overview of events preventive and injuries is periodically monitored to analyze causes, severity levels and correlated risks severity correlated risks and levels analyze to causes, monitored periodically is injuries and frequency. them their or reduce eliminate to possible identifying to solutions a view with – for consultants – staffed service qualified France launched by in was assistance an 2015 In deaths). (assaults, the network situations benefit of to help traumatic them overcome workers provided the Company Paris, in attack November the of terrorist 13 last On of the occasion support to go to service a psychological the with possibility as well on request as workers all taxi. by work HSE Committee

A-People airport. Schiphol Amsterdam at and implemented were Emergency campaigns Response Safety least, implemented, along with specific procedures aimed at preventing risk. of Last not but any type inAlso International the operating sector laws. applicable relevant the with compliance managers. progressively program to all The in to states be the extended is expected program America implemented –in allows where states law the the it North – adrug test HMSHost In April 2015, Workplace Policy with Drug-Free the of adoption aview the to supporting the workplace. objective this of primary The program situations manage is regarding to help people in health in 2014was updated and in 2015 anew training project in was field. same launched the in an of case injury. United training Inthe the States in workplace the and safety health on In addition, a24/7 medical assistance is available to provide service to employees first aid emergencies, etc. devices,procedures, safety chemical of use correct the products, with how to deal are sent to allsafety stores basis. amonthly on refer, These for instance, to cleaning trainingand hoc develop ad programs. Posters and related to health to issues dedicated equipment of adoption the and individual protective devices, existing the update procedures specifically designed audits, most frequent accidents, of the causes suggest and subsequently comprising operating and management the of members staff. Their task is to map, through Teams clients. and Safety consumers employees, procedures followed to to be detect, prevent any and manage accident occurred to principles at with work and identifies to comply for theirwith safety the all necessary the America, Policy the In North and Risk provides Health, on Management all Safety employees consultants. external with collaboration airport, Brussels at new the specific concepts the ergonomics studies were carried in out and judo and Before yoga workers forworks courses opening the the headquarters. the of of workplace in situations the stressful of management in workplace. the InBelgium and safety health also with collaborates frequently universities anumber Spain of Autogrill projects on regarding actions. preventive concrete of the workplace and the involvement of operations for services and the implementation support individualparticipation each of worker, which lies core at the professional of risk valuation in organizing sessions with workers. advisory This is an innovative includes approach that the Ergos of by managers anetwork available in store, and is each employees supported and reduce them theiranalyze number. alistening on is It based approach towards (CNAM–TS) for years in Ergos the Travailleurs des d’Assurance Salariés Maladie Nationale Caisse with collaborating been Autogrill policies also Group rely significant on safety collaborations. Autogrill France has to be performed after performed to be the occurrence the any of accident project. accidents, identify Ergos to better was developed , several training were activities to safety dedicated , aproject in was launched 2015 targeting the are specifically established store at the level, . The project . The team dedicated included involving workers or or workers involving 2015 Sustainability Report , 67

A-People , which is is , which , an information and consultation tool used the by consultation and Company information , an Autogrill Group A–EWC, Autogrill European Works Council Works European Autogrill A–EWC, portalA new 2010: launched was in Autogrill where Intranet, Autogrill activated in areas collaboration of one of thethe first result representatives and European employee delegates operating share documentation, project progress reports and meeting schedules. local best in practices of sharing the objective with continued were progress in Activities - health safety, and priorities as the to designated issues that the EWC relation in Europe the workplace. in quality ergonomics and mobility, intercompany and intra balance, work/life body of an this a result as participate in Europe employees in Autogrill of all Representatives programs” Responsibility Social that “Corporate establishes that specifically agreement represent for pillar an information institutional and consulting. Over the years, the Group has established a productive dialogue with the trade unions in in the unions trade with dialogue a productive has established the Group Over the years, that will of solutions the identification promote to order in every operates, it country which in The Group those of with the organization. workers balance the needs of individual of the as employee protection labor well as contract a transparent each worker guarantees each labor for of the country contract specific regardless of reference. rights, types of several the availability of contracts: in results the relationship in Such transparency labor contracts corporate and/or collective labor contracts, sector-specific and/or national labor contracts. negotiated individually and country support to implemented are each to cleara individual specific regulations and Policies the Provincial with Canada, include examples Some significant relationship. working the where Britain, Great government; the by defined Canadian Act, Standards Employment of labor those a collective by protects employees the rights not covered Council Works Committee. of the Arbitration the establishment through States, the and United contract, of the for protection responsible the absence of laws or unions trade countries, In some Asian personnel their managing by the void means fill that local management must rights workers’ company. the by implemented and parent designed guidelines and policies to according the through has developed criteria Group clear working Autogrill Europe, Throughout (EWC) Council Works European performance perspectives. and the Company’s evaluate to employeeand representatives they and been have progressively pillars the EWC represent consultation and Information oriented increasingly is capital human to approach The Autogrill supplemented enriched. and contact, recurring ensure which meetings, a model basedtowards training on periodic sharing and dissemination tools, collaboration of web the implementation through facilitated increasing an and progress in currently projects Model, key Organizational of the Group’s people contact with direct propensity towards 68 relations Industrial

The A-EWC portal enables Autogrill representatives and the European delegates to share projects (G4-11; G4-DMA; G4-LA4; (G4-11; G4-L A16)

A-People fixed term contracts whose term had expired. had term fixed contracts term whose reference to dismissals for just cause, collective dismissals denial and the extensions of for (about 10,000 workers) was involved in 158 litigations. lawsuits These were in mostly filed in main the have been countries in which Group the operates: in 2015 Autogrill Italia With regard relations, labor of management to the alimited suits legal employee number of Italy –The new Supplementary Company Employment Contract OO.SS. andRSA/RSUin amemorandumagreement. of workersduringthereferendum heldinSeptemberandsubsequentlyratified withthe CompanyEmployment Contractwasapprovedbyalargemajority The newSupplementary contract. negotiationofthe existingsupplementary dialogue forthefurther andcontributioninsharingcompanyproblemsbygrantingcontinuitythe participation into accountalsopossibledifficultiesonthesideof theorganizationandrewardsworker events thatcanbereferredtosevereillnessandhospitalization. Thisagreementalsotakes inthefirst threedaysforthefirstfiveeventsincalendaryearwithexclusionof salary included inthenationalretailemploymentcontract, the Companywillpay100%of from workcalculatedonahourlybasis.Astosickleave, incompliancewiththeprovisions parenting,givingworkersthepossibilityofenjoyingaperiod ofoptionalfurlough support of salelocatedonthehighway. Withregardtowork/lifebalance,theagreementaims to euro5-10onamonthlybasis,grantedtoworkersoperatinginthepoints fuel voucherworth with avalueofeuro100productsgeneralusetobedistributedallworkersand newaspectsinrelationtowelfare:ashoppingbag The agreementintroducesimportant thresholds ofoperatingvolumeandobjectivesreferredtothemainsalesservices. be paidaccordingtotheeconomicsustainabilityincaseofachievementestablished achievement ofthecompanytargets–equaltomaxeuro1,300onanannualbasiswill shareandthe liquidation benefits.Theextraamountreferredtotheperformance-based monthlybonuspaymentsandtheemployee andfourteenth of calculatingthethirteenth 31, 2018thefixedproductionpremiumamount,thatwillbestabilizedforpurpose whose priorityistomaintaincurrentlevelsofemployment,freezesuntilnextDecember CompanyEmploymentContract, tools.Thenewsupplementary of “payforperformance” tackle thenegativetrendalsothroughareductionofoverheadcostsandimplementation concurredthatthereisaneedto representatives andtradeunionsingeneral.Allparties of discussingtopicsrelatingtotheactiveinvolvementandengagementtradeunion extension clause.Thistoolopenedanewdialoguewiththetradeunions,objective Company EmploymentContract,validuntilDecember31,2018andincludingan Cisl andUiltucsUILand,subsequently, alsowithUGLTerziario –onthenewSupplementary In July2015Autogrillstipulatedanagreementwiththetradeunions-FilcamsCgil,Fisascat 2015 Sustainability Report 69

A-People to reduce food development and engagement development Autogrill Group Autogrill Group continued its support of non-profit associations operating at the local, national national the at local, support its operating continued associations of non-profit Group Autogrill contributions), (direct companies Group by donations cash through level international and employee partner (indirect and campaigns awareness consumer, thanks to funds raised goods material the used normal in of food donations and products and/or contributions) numerous to assistance immediate and concrete providing thus management of stores, a value-creating cycle and way, In this services). and kind in (contribution associations partners between established consumers. and is workers, its the and company relationship of the the standpoint local from community with the relationship understand to In order the to development has made a contribution Autogrill the years last in sustainability, business the means through This operates. it the sector which with in of business line in of projects the needy contact with in directly or to of fooddonation that are meals and associations to between that food act and mediators as service and companies restaurants organizations sector. assistance the social in operating organizations non-profit Due to the characteristics of the Autogrill activities and the situations in which the Group the Group which in the and situations activities of the Autogrill Due the to characteristics its stores), the of majority the for contracts based concession on channels, (travel operates focused on is Nevertheless, Autogrill limited. rather is localcommunities with relationship it which with the local communities towards commitment and with dialogue maintaining contribute to is The objective of the commoninterest. of development projects through interacts the environment. protecting and quality of life improving to 70 Community waste and food losses and promote the marketing of products from small-scale producers waste and food losses and promote will provide Autogrill this three-year agreement, FAO in developing countries. Based on food waste and losses in its 4,000 locations and with the tools to measure and reduce will also distribute informative to raise consumer awareness about reducing material waste. This collaboration is part of the Save Food Global Initiative, a project promoted involve the largest number of players in common strategies aimed at reducing to by FAO excesses and waste along the food chain. In July 2015 Autogrill stipulated a collaboration agreement with FAOIn July 2015 Autogrill stipulated a Autogrill for FAO to support the Save Food Global Initiative Global Food Save the support to FAO for Autogrill (G4-16)

A-People Airport RevenueNews. specialist magazineAirport CharitableProgrambythe In 2015theprogramwasrecognizedasBestAirport sandwiches, fruitsalads,etc.). In 2015,116associationsre-distributedapproximately3.5millionmeals(including intheprogram. highways andinmalls,participate the needy. , andnumerousstoreslocatedonthe Over130locations,includingairports local associationsoperatinginthesocialassistancesector, whichdistributethefood to companieswillingtodonateexcessfoodand between restaurantsandfoodservice highways. FoodDonationConnectionisaprivateUScompanythatactsasbridge andon programs forthedonationoffoodproductsfromstoreslocatedatairports In to destined NGOs. to be in addition needy the to promotingdonations to campaigns support food of collection for the collaborates with International Cooperatation in Christmas, involving workers in making groupsand active other and present are national that at the level. very InSpain, Group the donation of products, food mainly donated to associations like Fondazione Banco Alimentare Unitedand the States. Autogrill Italia renewed its through commitment the needy to the In 2015, donations in kind involved various and banks, national in local food Italy particularly developing America,HMSHostcollaborateswithFoodDonationConnection,developing North amounted toatotalofUSD 250,000infavorofthecause. raised duringtheeventandfundsmadeavailable byHMSHostCorporation charity auctioninOrlandocollaborationwithafew sponsors.Thecontributions anda The newHMSHostFoundationwasinauguratedwith agolftournament • • • • agencies andorganizationsthenewFoundationiscommittedto: the implementationofsolutionsdevelopedincollaborationwithanumberlocal inlocalcommunities.Through a charityinitiativewhosemissionistofightpoverty America,as In November2012HMSHostFoundationwasestablishedinNorth FoundationHMSHost employment. offood,acceptance,medicalrequirements, trainingand their needsinterms respecting veteransandtheirfamiliesviaprograms targeted tounderstanding training promoting thedevelopmentofyoungergenerationsthrougheducationand promoting economicstabilitythroughtrainingandfavoringemployment fighting hungerandpromotingaproperdietbymeansoftargetedprograms 2015 Sustainability Report 71

A-People in Bali. In India India In Bali. in , an association operating in in operating association , an supports CliniClowns promoted cooking contests for high school It also students. high for contests promoted cooking campaign, featured in February 2015 in more than 500 Autogrill stores stores than 500 Autogrill more in February in featured 2015 campaign, Autogrill Group 72 supported a project for the development of beekeeping and honey collection sites. A portionsupported the honey of for and development beekeeping collection sites. a project education. be children’s donated foster to will a charity to of the program revenues HMSHostIn the International Netherlands, Many direct and indirect donations refer to long term partnerships with associations and and associations longto term partnerships with refer donations indirect and Many direct support and children to assistance research, and assistance medical with dealing foundations year year to the that from other also associations are There poverty. and hunger against Group chooses to support through consumer contributions. supported project (see page 49) In 2015 the Do you Feel good? WWF by donating one filled out for each Autogrill questionnaire Oasis network projects euro to the association’s by workers. in collaboration with year, 2015, for the third consecutive On the occasion of Christmas Coca-Cola HBC Italia, the “Perfectwas proposed to consumers in Menu” Xmas Edition network in Italy and in the approximatelyover 400 Acafè and Snack Bars of the Autogrill malls, railway stations and channel (city centers, 50 Spizzico locations of the Travel&City airports). A portion from the sale of one “Perfect of the revenues Menu” and one “Super sports was donated to the Italian Red Cross to support children’s Menu”, respectively, the specifically Consumers could also make a personal donation by using and the needy. developed “Red Break” app. the in Autogrill Research) Cancer Association for stipulated Italian (the AIRC a with partnership of On the the occasion of activity. years the Association 50 celebrates which year in “Oranges for Health” red Italian made with juice included fresh-squeezed menu orange the morning Italy, in was Research C. vitamin and anti-oxidants with rich certified the by oranges Association, consumers. made many by funded contributions the thanks to small HMSHost North America In 2015 Autogrill launched a charity program involving 12 12 involving launched a charity program Autogrill In Indonesia wards. pediatric clinical orphanage partially to fund the of construction the YAPPENATIM suppliers, children’s education programs are supported by providing funds to a state school in a village school funds a village a state to in supported are providing by programs education children’s Hyderabad. to close ”, the event madre giovani: we feed the planet Autogrill was one of the promoters of “Terra Network on the Youth organized in Milan October 3-6, 2015 by Slow Food and Slow Food future of food and nutrition. Thanks to its contribution, some of the Small Scale Producers of the Southern hemisphere coming from all could gather together with the over 2,500 under-40 young delegates agriculture and food over the world to share their experience and discuss topics relating to distribution and consumption. Autogrill supports Terra Madre giovani - We feed the Planet the feed - We giovani Madre Terra supports Autogrill

A-People discrimination. discrimination. prevention-orientedother policies in favor consumers of workers and the to fight against America and in International the inapplicable operating North both sector, in addition to HMSHost to signal for employees addresses any occurrence discriminatory of behavior. countries the of inmajority which it operates, Group the established has hotlines and email policies are applied to prevent risks with child of use associated the forced or labor. Inthe and specifically,operates in developing countries considered at risk, holding the company’s GroupThe complies with and regulations laws the in applicable which in country it each Convention UN shuns child of use the forced or labor, pursuant main to the international legislation, such as the human of management resources. Inall geographical the areas in which it operates, Group the implementing principles the established in its Governance Corporate in relation to the ( standards international highest the is inspired by Autogrill protection rights Human defined its Human Rights policy on Children’s on Rights (UNCRC) Human Rights and the 1998 of Act in framework the its of of Conduct Code in theframeworkofitsCodeEthics HMSHost defineditsHumanRightspolicy International Labor Organization Labor International 2015 Sustainability Report . , which is ), ), 73 G4-HR10, G4-HR11) G4-HR11) G4-HR10, (G4-56; G4-DMA,

A-People 74

A-Product

Consumer engagement 77 Partner engagement 82 Product quality and safety 87 Accessibility and quality of services 94 Product information and communication 97 Responsible selling 98 The concept factory 99

Autogrill Group Highlights and remembertheirexperienceinourpointsofsale guarantee safetyandqualitycriteria,sothatcustomerswillenjoy We productsthat wanttothink inaninnovativewayandoffer • Partnership withSanday’s• Partnership TheGreen (Amsterdam Schipholairport) • CollaborationwithUNISGandinaugurationoftheBistrotconcept station • AgreementwithEataly:openingattheSecchiaovestservice Commercial&RetailConference andExhibition: • 24thACIEuropeAirport Partnership inthreeyearsonproductdevelopmentandnewtrends • 60marketsurveys • HappyOrNotkiosk:kioskstocollectcustomerfeedback Feelgood?:approx.40,000consumersinvolvedin8countries • Survey Customer engagement The Concept Factory –newconcepts The ConceptFactory Audit-UNITS11312regulation(1stcompanyinEurope) • Mistery • ISO22000onfoodsafety • ISO9001:2015andUNI10854onqualitymanagementsystems • AEA:Europeanauditingprogramonfoodqualityandsafety Quality andcertifications certified coffee(AmsterdamSchipholairport) • FairtradeandUTZcertified forCiaorestaurants • AgreementwithGarofalopastafactory innovation programofculinary Council:international • Culinary innovationandingredients Culinary • FairTaste Cafè(AmsterdamSchipholairport) (Geneva) • LeChef-developedwithcelebritychef BenjaminLuzury • MKT-newbranddevelopedbyHMSHost • “IlMercatodelDuomo”(Milan) Autogrill officialsponsor 2015 Sustainability Report purchase of goods of purchase € Value for the 1,8 billion 75

A-Product 76

The A-Product chapter deals with all issues strictly correlated with the core business of the Autogrill Group: catering activities and all the services revolving around them in favor of consumers and travelers. Customer demands and wishes are constantly changing from place to place and increasingly

A-Product evolving. The Autogrill Group responds to this complex situation by continuously renewing its offering and services with a view to providing the best quality experience to travelers stopping at an Autogrill store. To do so, the starting point must be “customer centricity”, meaning that consumers are at the heart of business-oriented decision making. The following themes were identified during the materiality analysis (see page 8) and, in particular, disclosures are made for the following:

• Product quality and safety (including correct and balanced diet and ingredient characteristics) • Accessibility and quality of services • Product information and communication

External materiality

Strategic issues People Product Planet Governace Internal materiality

The chapter includes also some other topics considered relevant to Autogrill. The chapter opens with a section dedicated to listening and engagement with Group consumers and collaboration with its business partners, because, as already anticipated in other chapters, Autogrill believes that stakeholder engagement is at the basis of the concept of sustainability and, hence, comes before materiality.

Autogrill Group 77

Consumer engagement

The new geographic scenarios and recent developments in the global economy have had an (G4-8, G4-26, G4-DMA) impact on traffic and destination flows. Only by getting to know these new travelers and the reasons why they travel will the Group be in a position to design appropriate offers. The typical travel channels – airports, highways, railway stations – are actually privileged observatories; they reveal who today’s travelers are and their experiences as consumers, as actors in the same complex and dynamic scenario as the Group. In this context, Autogrill is in the best position to understand travelers’ needs, interpreting the speed and complexity of the changes that occur every day and translating them into innovative products and services. Airports in particular represent the places where Autogrill Group experiments and develops top notch solutions and services.

The typical travel channels – airports, highways, railway stations – are actually privileged observatories for Autogrill

Product and concept design is always triggered by traveler expectations. The outcomes of the analyses carried out reveal a profile of a traveler who is aware of his/her role, wants to play a leading role, is demanding and makes informed purchases. In recent years, an increasing number of people follow specific diets as a result of intolerances or allergies to specific food products (coeliacs) or prefer not to eat meat (vegetarians and vegans) or, also, observe dietary restrictions based on their culture and religion. Other important factors to consider in consumer food habits refer to the increased demand for local products (with controlled and/or certified origin) and sustainable, not excessively processed products. Curiosity about ethnic recipes with foreign influences has also increased (including Asian food or LatinAmerican food in Europe and European specialties in the Americas, with a preference for ingredients considered healthy and symbolic of the Mediterranean diet.

A policy that targets listening, involving all the stakeholders, implies the participation of the different subjects involved in the Group’s activities, facilitated through the development of effective communication channels and the maintenance of a constructive relationship over time.

2015 Sustainability Report 78

As to consumers, Autogrill recognizes their central role as supporters, partners and players in the changing environment. Through surveys, studies and market research, the Group periodically analyzes the emerging changes, innovating, increasing and re-inventing its concepts in order to continue to improve its offering. For this reason, at the corporate and

A-Product country level the Group collects and analyzes information about consumers, landlords and competitors, as well as on the efficacy and consistency of its marketing programs, defining the guidelines for the implementation of targeted marketing actions.

Autogrill combines data derived from internal sources (data retrieved from accounting and non-accounting systems) with data collected from external sources, specifically from landlords and brand partners, and market surveys and analyses (tests on concepts, products and services, critical for understanding and anticipating consumer needs). These survey tools are also supported by direct opinions expressed by consumers through customer satisfaction surveys, toll free numbers, e–mail contacts, customer voice analyses on the social media and green cards which each country makes available based on different criteria. In 2015 HappyOrNot columns were installed in some locations in Belgium, France, Italy and Switzerland to collect customer satisfaction feedback on the overall experience in the point of sale. In the headquarters in North America HMSHost developed a Social media room where 3 TV screens broadcast feeds from the Company’s social media channels in real time.

Market research plays an important role in understanding travelers and their different profiles according to, but not limited to, the various travel channels. The outcomes from the surveys and analyses carried out are key to the development of an offering that is in line with the needs and expectations of target consumers and for the evaluation of new ideas and services before they are implemented on a broader scale. In the last 3 years over 60 surveys were carried out on product and concept development and new trends and lifestyles. Autogrill does not only segment its customers based on social demographic data, but recently it also introduced a new research method based on consumer lifestyles, showing similarities across different gender and age brackets. This new method enabled Autogrill to identify the so-called traveler tribes.

Studies and surveys to develop an offering that is in line with the target Employees surveys customer expectations

Sustainable Competitive Advantage Landlords Customers surveys surveys

Autogrill Group

Concept

Services

Food & Beverage offer

Customer centricity to measure F&B the authority airport experienceby airport. the at the Group by the to measuredeveloped customer satisfaction, was carried directly out asurvey experience into the stores. the Amsterdam the At airport, in addition initiatives to the programs as well as loyalty consumer feedback countries InternationalIn some the operating sector managed andresolvedinrealtime,beforethatthecustomer leavestheairport. frequently, differentiatesHMSHost: very with adequatesupport are infact,reports reference toidentifyandrespondeffectively. The ability torespondcustomerrequests Experience including acouponthatcanberedeemedatanyHMSHoststore. AdedicatedGuest within 24-48hours,thecustomeriscontactedanda“BeOurGuest” card isoffered, through atollfreenumbermadeavailabletoconsumers.All comments areanswered and suggestionsfromconsumersthroughadedicatedemail address oronthephone new concepts,productsofferedandotherinnovations.Also,HMSHostcollectscomments tounderstandtravelers’desiresandopinionsinrelation Autogrill carriesoutsurveys Within and inrelationtothenewlifestyletrendsItalyabroad. inpastarelationtothenewemergingtrendsforfirstcourseswith state oftheart wereinvitedtodiscussthe «Pasta -newtrendsandconcepts»chefcouncil,participants nutritionists, alongwithsociologistsspecializedinconsumerbehavior. Duringthe2015 the collaborationofprominentfiguresincateringsector, world-renownedchefsand CouncilwasestablishedattheEuropeanlevel , with developing theoffering,aCulinary ofreference.Forthepurpose of addresses andgreencardsaccordingtothecountry responds toconsumersusingdifferentcommunicationtools-tollfreenumbers,email satisfaction projectthatisbetterdefinedinthededicatedsection.Autogrilllistensand In creating their on and consumer needs. formulas new models based design the of its of and and services, products customer the experience heart putting at the itsof relationship with travelers “ of concept the and on For several past the years, Group its the mainly focused has attention increasing on quality the customer Europe operatingsectortheGrouphasimplementedFeelGood?customer HMSHost monitors the program, provides guidelines and acts as a point of team monitorstheprogram,providesguidelinesandactsasapoint of operating sector operatingsector AmericaandintheInternational stores inNorth Customer Beverage offer Food & Concept Services centricity Customers surveys Employees Competitive Sustainable surveys Advantage based on the comments received the on in relation based as also developed cards as also developed to collect La surveys customer centricity customer ndlords ”, with aview to 2015 Sustainability Report 79

A-Product 662 1,876 4,127 1,883 5,980 1,659 6,267 15,926 Interviews 2015 Launched in 2009 in different countries Focus on all distribution channels 200 licensed brands 100 proprietary brands 300 concepts participated. of Feel good? was completed in 2015: in selected locations in Belgium, selected in Belgium, in locations completed 2015: good? was of Feel in Autogrill Group Countries Belgium France Germany Italy Netherlands The Spain States United Switzerland The seventh edition France, Germany, Italy, the Netherlands, Spain, the United States and Switzerland, Autogrill Autogrill States Switzerland, and the United Spain, the Netherlands, Italy, Germany, France, the the offering, on issues regarding questionnaire on-line out an fill to customers its asked contest. a prize in participating while the stores, the in and atmosphere cleanliness service, people 40,000 Approximately Feel good? is the Autogrill Group customer satisfaction project, designed in 2009 with the 2009 with in designed project, satisfaction customer Group the Autogrill good? is Feel to a position be to order in in purpose consumers, the by quality perceived of measuring image. products brand the and service, improve to actions targeted develop 80 good? Feel (G4-PR5)

A-Product activities atalllevelsoncustomercentricityandmeetconsumerneedsmoreeffectively. Italy, focusitsmanagement SpainandSwitzerland.ThisenabledtheGrouptofurther all theemployeesworkinginaselectednumberofEuropeancountries:Belgium,France, intheMBOs(ManagingbyObjective)of include theoutcomesofFeelgood?survey Based onthecustomercentricityconcept,forfirsttimein2014Autogrilldecidedto implementation strategic and from term targeted of actions along-term in standpoint. short the national development of the marketing plans, from atactical both viewpoint for the and represent even in surveys for the of concepts. apoint of terms outcomes departure of The satisfaction customer increase asaccurate well and expectations as design customer of overview needs new solutions to information to itThanks the was to develop an possible even collected more precise and Offering Atmosfhere in every country in which Group country the operates, in every across channels solutions toincreasecustomersatisfaction collected,Autogrilldesignsnew Thanks totheinformation satisfaction customer Service Cleaning 2015 Sustainability Report 81

A-Product 82

Partner engagement

(G4-8; G4-26) To be an innovative, efficient and effective company, with a commercial offering that is always in line with market demand, Autogrill has always cooperated with partner brands, landlords and suppliers, building proactive and responsible relationships.

(G4-DMA) Partnerships with landlords

In the last few years Autogrill has strengthened partnerships with landlords and extended its business through openings in new markets and regions. The Group’s strategic actions targeting expansion mainly focused on Northern European airports (a region showing good opportunities for growth in the provision of airport catering services in upcoming years) and on the Asian/Middle Eastern countries.

In 2015 Autogrill Group: • stipulated an agreement with Nederlandse Spoorwegen (NS) for the management of 20 food & beverage stores in the main Dutch railway stations; • entered the Norwegian market, winning a contract for the opening of 10 stores at the Oslo airport, through a joint venture between HMSHost International and the Umoe Restaurant Group, the country’s main food & beverage operator; • stipulated an agreement with ICTur for the management of 8 stores at the Antalya airport in Turkey; • entered the Chinese market with two agreements for the opening of 10 stores at the international airport of Beijing and Sanya, through two joint ventures with Huazhuo and Cosmos, respectively, two of the main local airport food & beverage players; • increased its presence in the airport channel in North America with 4 contracts for the management of a total of 40 stores at the Houston airport (United States) and Montreal airport (Canada).

Autogrill Group business model discussion panels, providing their contributions topic the “ of on space.dedicated Moreover, Group’s the of members the attended management top eventThe in was held Milan April on 21-23, 2015 Group with and the a participated providers,traveler service brands media and to meet. the sector.travel services event The provides an occasion operators, for airport retailers and trade as well airport as anon excellent showcase operating for players all in industry the ACIThe trading conference &exhibition is Europe’s congress most important and trade show Europe ACI by official sponsor of the participation in trade shows players. and events In2015, to industry dedicated Autogrill was Ongoing dialogue through enhanced with is active landlords further and business partners International operatingin 2015. sector This in was launched 2014 tool America and to the in Europe to North and extended Autogrill are responding and HMSHost in forefront at the order to always be issues. these on current news in travel the and sectors, mobility highlighting current consumer trends and how newsletter is aquarterly available. For this an innovative it reason developed has communication tool: “Take ALook” landlords,the market Autogrill the about to make and decided knowledge its expertise evolve into relationships long-term trust and on collaboration. based To promote relations with Partnerships with landlords are limited not assignment to the contract, the of but, instead, consumer trendsandtheGroup’s solutions the travelandmobilitysectors,highlightingcurrent landlords tokeepthemupdatedoncurrentnewsin newsletteraddressedto500European A quarterly , the European, the division Council Airport International. the of ”. 24th Commercial Airport & Retail Conference and Exhibition addressed to 500 European landlords European 500 to keep them updated on on updated to keep them Challenging the traditional 2015 Sustainability Report , organized organized , 83 Take ALook

A-Product , for the development of the brand in the travel thetravel the in of for development the brand . The Group also stipulated an agreement with with agreement an stipulated also . The Group greements made with the University of Gastronomic Sciences, in in Sciences, of Gastronomic the made University greements with Y D O O F AKER

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, N I EE F F F & O C new Bistrot concept the to Bistrot new rise , giving . In 2016 this partnership will make the excellent Made-in-Italy the excellent make will partnership food products this available . In 2016 ted by the specic brand colours (as shown). o is to be represen Autogrill Group To Autogrill, brand partners ensure the possibility to diversify the offering and reach customer customer the reach and offering diversify partners to the possibility brand ensure Autogrill, To variety of a large choices. with consumers providing by satisfaction the one is between partnership A consolidated the Group and Starbucks Coffee Company which was first stipulated more than 20 years ago in the United States included new and the United ago in years than 20 more stipulated first was which on over leverages partnership this 1991, in Established the past years. in Europe in activities it on a yearly than $ 500m basis: more generates revenues and 8 countries in 400 stores knowledge competencies. about and sharing no reticence and work hard required Burger King with collaboration international The A crucial role is assigned to the assortment of brands managed (either directly or through a the or to through assortment assigned directly is managed role of brands (either A crucial and different with worldwide, countries 30 they be as to enable in the present Group license), customers. varied and demanding the needs meeting solutions of increasingly innovative helped have which relations, enduring and genuine up has built the Group Over the years, not only offer to high-quality products extend to consumers but also knowledge anticipate and a broad portfolio features meet that can landlords’ Autogrill of brands trends. consumption accountability, offering while expectations, customers’ to up expectations live and the Group partners. At the same time, commercial its to quality confidence and competence, partners. brand its for channels travel to a bridge represents stores today and than 140 more includes 1982 States in the United in initiated was channels opportunities new opened have in up Moreover, the and Pacific. North Europe in America, the a following years recent 84 topbrands with Partnership Pollenzo Eatalay on the Ovest the highway. Secchia store in time thefor first The log ers Tig aster Brand wo T M (G4-4) Proprietary brands

A-Product and theCompany’s specificproceduresdeveloped foreachsinglecountry. transparent, accordingtotheGroup’s CodeofEthics, theGeneralPurchaseConditions level (asbetterexplainedbelow). Forthisreasonthesupplierselectionprocessisentirely isexpressedbothonanethical levelandonaproductqualitysafety and services together. The strong focusonestablishingsoundrelationshipswithitssuppliersofgoods assessment toolsthatverifysupplierconformity, tocontinueworking whichisnecessary by precisepoliciesandprocedures,itisthereforeinAutogrill’s interesttoidentify ismutuallyenhancingwhenregulated Collaboration betweentheGroupanditspartners foroperator its purchases. logic, same the in on United the relies States HMSHost Based aqualified on international responsible for procurement with partnerships development of and the suppliers. processes ProcurementCorporate different the of specialists and the countries are headquarters at the lower technical number of suppliers providers and service (maintenance and cleaning). projects to various are supply that start extended countries. suppliers These are joined by a and freshness regionalon specialties Group the leverages its on multinational dimension to fresh supplies products are predominantly local, while are that products for based not those Autogrill chain supply mainly consists suppliers of and beverages: products food of in of case to consumers. offered The suppliers and services products the of directly reflect quality the on Autogrill’s business, partnerships: of as well selection as the relations with Group’s the Raw material procurement (food and non-food) is key and selection continuity for the of in rooted search the for is quality, deeply selection flexibility and maximum professionalism. consistently that expectations. in meet As anyand services process, corporate supplier Establishing relations good with suppliers is essential to obtaining excellent products quality suppliers with Partnerships 2015 Sustainability Report

85 G4-SO10) G4-HR10; G4-HR11; G4-SO9; G4-EN33; G4-LA14; G4-LA15; (G4-12; G4-EN32; G4-DMA; Licensed brands Licensed

A-Product l pursuant to Italian Italian to l pursuant policy guarantee to developed was order in purchase group that provides supplies to 7 to supplies that provides group purchase stipulate that suppliers must comply with the Autogrill the comply Autogrill with must that suppliers stipulate relies on the Victoria relies Trading “Procurement Policy & Procedures” Policy “Procurement requires that suppliers who intend to qualify, submit also their environmental environmental their also submit qualify, to who intend that suppliers requires

General Purchase Conditions Purchase , the General and the guarantee of health and safety and the guarantee of workers’ rights, the fight against child labor North America Autogrill Group 86 In Italy theOrganizational set out in Mode theCode and indications of Ethics information, common commercial to addition in Moreover, 231/2001. Decree No. Legislative the Asupply portal reports Code of their Ethics. and environmental/social certifications, /SA8000 8000 the Social Accountabilitycertification obtained in 2009 – originally Again in Italy, to the protection of human step for Autogrill in its commitment – marked a fundamental and the entire supply chain. This certificationin the workplace along enabled the Company of its supply chain in relation to theto increasingly involve and raise the awareness relation to environmental issues, following theprotection of workers’ rights and also in attainment of ISO 14001 certification. The companies operating in the food & beverage segment. This collaboration enables it to optimize the optimize to enables it collaboration This the food segment. in & beverage operating companies supply chain. the along entire sustainability and innovation efficiency, increase and ratio quality/price equal opportunities and also allow small local the businesses be to HMSHost small equal list included in opportunities allow also supplier and the contract In addition, etc.). race, religion, nationality, gender, (based on size, discrimination without between that shall no contracts HMSHost process the the operator includes and provision purchase or of minors or the rights rights, workers’ and rights human that violate companies with be into entered or directives. regulations laws, that violate procedures that implement HMSHost International In June 2015 Europe’s first Kimbo concept store was inaugurated at the Frankfurt airport. The “CAFFE’ In June 2015 Europe’s with Autogrill. The new concept KIMBO, ESPRESSO DA NAPOLI” project was designed in collaboration airport largest and the first is one of the most innovative concepts developed by Autogrill in Germany’s the same brand. “Caffèof a series of other locations to be opened in the next few years under Kimbo Espresso da Napoli” extends over an overall surface in front of the arrivals of 130 sq m and is located passenger traffic reached 20.5 million. The Kimbo brand values – family, 1 A. Last year, area in Terminal sharing and tradition – inspired the development of a modern and cozy space that also contains several city with a great artisanalreferences to the traditional Neapolitan bars and Naples, a multicultural culture. favorite coffee. Kimbo Thanks to this fruitful collaboration Kimbo confirmed its status as the traveler’s main highways, in the major railway stations and in products are available in Autogrill stores along Italy’s many Italian and European airports. The coffee range offered in these stores is the result of an “Storie di Caffè”,in-depth process of analysis, development and implementation called which involved Caffè like the Centro Studi Assaggiatori di two companies that are leading institutions in the industry, Research Center), but also and above all, travelers, who chose the best coffee blends for (Coffee Tasting on-the-go consumption by participating all over Italy. in the numerous tasting sessions organized Caffè KIMBO, espresso da napoli da espresso KIMBO, Caffè

A-Product MBO systems store of MBO managers and office managers. head plan. InItaly, results the H.A.C.C.P the of audits applicable hygiene-health standards and the correct assess implementation of the selfcontrol inhouse compliance specialists and independent to verify with the are also performed DivisionQuality to ensure audits compliance with higiene-health standards. the Additional must compliedthat with be in stores. the procedures are centrally These co-ordinated by the accordingGroup audits integrates operates procedures of to aset performed assessment the A self-control plan controlsQuality and are periodically, conducted according to logic. arisk assessment microbiological, and product-specific chemical-physical entire along the analyses chain supply (Hazard Analysis and Critical Control Point) procedures, which envisage accurate level compliance of with standards quality company defined by according the to H.A.C.C.P. in United the Both and in States Italy, all suppliers undergo preventive audits to ascertain the information collection, sampling and audits. screening activities implemented in different ways, through questionnaires, (direct indirect) or For and services. products this periodic reason designed, audits have been employing and controlSupplier are assessment key to ensure elements high standards quality for all Groupamong the and its commercial partners. comprehensive the on supplier and is based selection sharing values of and objectives in stores the isProduct ensured and safety quality from through starts system that asuccessful Product quality and safety Management System Management the of Customer Beverage offer Food & Concept Services centricity satisfaction Customer suppliers and brand partner Audits to Excellence adopted in various the adopted countries in which the carried in out stores the are linked to the (AEA, HACCPand Quality standard Mistery Client) in store on suppliers Control 2015 Sustainability Report by by 87 (G4-14; G4-PR1) G4-DMA

A-Product ) AEA ” ( in place, place, in performed selected by programs that envisage the that envisage programs Autogrill Excellence Audit Autogrill , a person responsible for assessing quality, who visits who visits quality, assessing for , a person responsible also relies on Food relies also Safety Food and Drug Administration Food Food based are on the Drug and Food Administration monitors the performance of the stores to help the managers managers the help to stores the performance of the monitors audits ). Each store is visited at least at twice every visited the and is notice year without store Each ). operating sector, the auditing process falls within the “ within process falls the auditing sector, operating to measure the quality of the products served (e.g. Espresso with Kimbo experts). experts). Kimbo with Espresso the quality measure to of the products served (e.g. International operating sector operating International adopted in Italy is partially managed by an external company. In quality audit system adopted in Italy is partially by an external managed company. Quality Control department Control Quality Europe Guide regulation Autogrill Group the stores incognito while pretending to be a normal customer, and auditsand be to a normal customer, pretending while incognito the stores those surveyed with through line in were Mystery by monitored the Clients areas In Italy, After the focused experience. on customer more therefore These are satisfaction. customer out on the assessment quality filled an is form independent an out by company, carried visits, actions, possible improvement of the designing possibility including of the service the store, in needed. when The with the task namely the Quality Auditor, 2014, a new profile was developed internally, audit system with the European “Autogrillof testing the alignment of the Italian quality and the improvement actions are thenExcellence Audit” system. The overall findings shared on a web-based platform. (mediated with the outcomes derived from The results the customer satisfaction surveys) are then linked to the MBO systems of store managers assigns a prize to the “Excellence Award” and head office managers. In some countries, the stores scoring highest every year. HMSHost North food in quality has a robust also America and safety program the inviting least at twice year, a webinars organizes it areas; on the improvement concentrate the the and objectives possible of the audits, the results examining participate to in stores the for ongoing firm the auditing with meetings has regular it thechanges to program; store. the to MBOs of the each at level single linked are The of the results process. improvement the Also performance Sample quality assess to of inspections product quality activities. production and out on products. carried also are audits partners brand its by and audits turn to subject in is licensee, brand as Autogrill, Moreover, processes completes on food safety H.A.C.C.P. and regulations training Employee landlords. on these control issues. and focus the Group’s 88 In and ofcontrols grid a shared following the stores in schedules audits a team of auditors program: assessments be to performed processes of the (questions operating on the implementation also etc.), environment, safety, work issues, commercial cleaning, hygiene, food, concerning The AEA country-specific also taking rules or concept characteristics). (local aspects account into on the Mystery relies also Client program suppliers ( company managed a third by of the the up implementation follows and Quality each department audit Control reviews proposed is the audit during identified the to faults The plan action relative plan. improvement themselves. managers theby same store The Autogrill Excellence Audit: controls and assesses Autogrill Excellence Audit: controls store operating processes

A-Product bearing the association’sbearing the logo. which alist regularly updates recipes of for menus are that available made in all Ciao restaurants Vegetarians of Association Italian the with collaboration its continues Italia Autogrill vegans for ethical animal of products reasons, and food meat origin. eat not do For vegetarians and regimen. dietary low-salt who, those of Inaddition, mostly needs the neglect not Group the does food with Swiss the BioSuisse association, organic offers breakfas and ahealthyreduced burger was in introduced Spain in assortment; ahealthy menu for the gluten-free and low-calorie veggies was and increased, products gluten-free promote and all with concepts service table promote consumption seasonal of products CiaoIn the restaurants in Italy, fish dishes were added; in France acampaign to was launched products and sandwiches. concepts, and varieties wholegrain of are bread available in offering baked concepts the solutions available. For example, awide choice fruit of is and available vegetables within many nutrition to proper Attention is high across Europe diet. lifestyles, also to thanks aquality healthy and balanced In recent Autogrill years the Group increasingly has concentrated activities on aimed at promoting trends profile an increasingly demanding customer privileging ahealthy and personalized offer. few past In the years remarkable in changes eating habits andhave emerged. tastes Consumer Correct and balanced diet t was developed and int was Switzerland developed “Greens” the concept, airport were also certified forFoodSafety werealsocertified stores oftheBaliairport releasedbyMUI(MajelisUlamaIndonesia).Inaddition,the Halal certification obtained attheBaliairport Pizza HutstoremanagedbyHMSHostInternational ontheFoodSafetyManagementSystem.InNovember 2015,the certification The officesofT auditingactivitiesoftheQualityManagementSystem. 11312 inthecertification Auditincompliancewith UNI TS organization inEuropetoimplementtheMystery anditwasthefirst of ProjectEngineering,ManagementandEngineeringservices, basedonISO9001:2015relativetoprovision obtained aprocesscertification NuovaSidap.In2015AutogrillS.p.A also extendedtotheitaliansubsidiary were wasrenewed.Thesecertifications Ovest storeandtheOrioalSerioairport) maintained. TheISO22000onFoodSafety(fortheMilanoffices,Giovi were with theupgradingto2015standard,andUNI10854certification In Italy asmotivationtoimprove. management modelsandserve whichtestifytothesuccessofits The Groupputsgreatemphasisoncertifications, Certifications dishes; salt content the in in been has Netherlands products the certifications onQualityManagementSystems , in2015theISO9001certifications elefonica inMadridobtainedtherenewalofISO22000 ; in Belgium, offering of the airport Brussels at the operating and there are sector multiple to people who follow who and alow-fat to people implemented in cooperation cooperation in implemented 2015 Sustainability Report , 89 . (G4-15)

A-Product (Kosher and and (Kosher in the United States. the United in (a salad bar with fresh ingredients based ingredients salad fresh bar with (a ingredients. At the Schiphol airport in airport At the Schiphol in ingredients. New types of menus to meet meet to types menus of New people of needs various the who follow specific diets as well as fair as well as trade to lactose-free and also offers different options for vegetarians, organic lactose-free to vegetarians, for raw options offers also and different organic coffee organic , all menus specify menus , all the nutritional and calorie content of the various ingredients and . Amsterdam the range of fresh produce and vegetarian ingredients was increased with with increased was ingredients vegetarian and produce of fresh the range Amsterdam some stores in gluten-free recipes, to low-calorie In addition low-fat and numerous menus. offers that meet menus theAutogrill needs of different of consumers religions Halal). Autogrill Group Menus The International operating sector has also taken steps in this direction. In some airports in direction. this sector steps in taken has operating also The International the product assortment Asia, ranges in and Amsterdam) and Helsinki Northern (e.g. Europe from gluten-free chocolate on consumer preferences, with balanced nutrients sufficient for a complete meal). Moreover, Moreover, a complete meal). for sufficient balanced with nutrients preferences, on consumer dietary when especially they influence differences, religious to paid attention is constant has developed that offering a menu meets Autogrill the countries needs many In of choices. food). Moslems (halal example for religions, of different consumers special designed dietary needs. Autogrill pays also attention children’s The to Group great their to tailored restaurants, King Spizzico Burger and Ciao, all in available menus, kids’ specific nutritional suggesting needs smaller portions,instance, (for with yogurt and fruit in and, countries In some European dessert to compote alternative an as the menus). in Kingdom, the and United Spain the Netherlands, Belgium, Italy, in some stores in particular, meet to the needs introduced special individuals. of were coeliac menus special the to thanks food trends, new of monitoring HMSHost North in ongoing conducts America As the to based develops menus and new on the findings. support organizations, of various HMSHost products, responded healthier demand offering for by a greaterincreasing variety as well as content, fat and calorie a lower products with vegetarian and produce of fresh the past many years (in veggies general, in salads and, instance, for including, combo menus, the federal with compliance in Moreover, added). also or less500 calorie were menus regulations issued by the Drug and the Food by and Department US US of Agriculture Administration used training HMSHost organizes also gluten-free product range, its increasing to In addition HMSHost its continued 2015, In gluten–free foods. cook to courses on how prepare and Kraft menus the with of for development newcollaboration kids’ 90 In certified Rustichella. Mediterranean led the to of the collaboration launch IAV this In 2015 was project a pilot after 2014, the works completed Council the by Culinary Bistrots, Italian dish cold launched on concept of a new balanced

A-Product menus developed by the different by the menus developed concepts. ingredients of seasonality and is is important extremely taken into account in designing the Development Corporation fish it that receives directly from fishing alocal ( co-operative Southwest; Anchorage House, airport, fresh offers in Seafood Alaska, Sound Norton at the example, in Phoenix, “Barrio in the Cafe” the popular and beverages are that food very offers UnitedIn the States, have introduced with many concepts local airports aregional flavor. For introduced. Rainforest of Kimbo, anew type Alliance certified, 100% was blend Arabica coffee Brazilian of blends: coffee and Central American single origin. In France, in collaboration with Program,in framework introduced the newly Coffee the of new coffee stores some offer menus prepared chefs, offers byMarseille 4local airport alternate periodically. who InItaly, Montélimar” Bourgogne”). and “La la de Maison Chefs The Provence en restaurant at the (in products away this respect, are most famous the boutiques “La de du nougat boutique and traditionalterritory cuisine, through both prepared dishes to enjoy in restaurants and take- In France as well, Autogrill encourages travelers to discover and rediscover the of products the showcase, intended to bring travelers in with contact products. local items, and other products food and specifically “La the Bottegaccia” corner, is areal wellas as (Protected Geographical Indication), (Controlled GPDO and Protected Designation Origin), of CDO by introducing products local and typical sandwiches with different the certification labels: showcase forterritory. the Autogrill starring the Italia role products acknowledged certified of acity. or working acountry of Groupproducts The for been years has becoming on a geographical area are they visiting and beverage through food enjoyment the typical the of Consumption trends show consumers that want cultural more the to the learn about of identity ingredients the of characteristics The (Controlled Designation of Origin), PDO regional specialties regional which theGroupoperates. pasta willbeprogressivelyintroducedalsointheotherEuropeancountries to besetupinalltheapproximately130CiaostorespresentItaly. Garofalo dedicatedtothedishesbasedonGarofalopastaproducts, Pasta”, acorner entire Italianterritory. alsoincludesthedevelopmentof“Piacere Thepartnership of thelocalpastaproductsinallCiaorestaurantsscatteredthroughout recipes,tounderscorethevalueofexcellentquality in avarietyofdifferent Gragnano, enteredintoanagreementfortheuseofGarofalopasta,proposed locatedin In 2015AutogrillandGarofalo,atraditionalpastafactory factory pasta Garofalo with Agreement ), menus according updating seasonal the to fish supplies. Infact, . The Market area Market . The in stores, the distribution to the dedicated of (Protected Designation Origin), of PGI Norton Sound EconomicNorton 2015 Sustainability Report 91 (G4- DMA) (G4-

A-Product , rganic , while the eggs come from , while 5 km from the5 km airport from that prioritizes wellbeing animal and the environment. . The latter is one of the most important certification at the international level for for . The level latter one the at of the international is important most certification and or trade UTZ tea sold airport HMSHost fair by Schiphol is the at Amsterdam meat o an comes used from the at Harvest restaurants Kitchen Dutch Market and Autogrill Group The development of products new The development been has always research a and food to experimentation commitment Group, At Autogrill – are Switzerland and Spain Italy, America, – in kitchens experimental The Group’s priority. selection a wide of quality with products in recipes places new develop chefs our can where health. and of diet the principles with compliance full one of frying, for oil sunflower altoleic replaced recently with was palm oil In the years, last all made account took the into and decision The methods. analysis cooking traditional Italy’s food from safety supply to chain ranging change, this the from advantages derived sustainability. 92 airports variety a few of NorthernAlso in the a large Indonesia includes and offering Europe At the Amsterdam bread produced additives. locally without like of airport local specialties, the Rondeel, an innovative farm The offering of organic products is also extended to fruit juices produced by local producers, produced local by producers, extended also juices products is fruit to The of offering organic to a view Always with chocolate trade dry and bakeries. Dutch bread and from fair fruits the for local farmers with stipulated were agreements additional the carbon footprint, reducing delivery vegetables. and of fruits Coffee certified of coffee, the and environment rights human with compliance full in production sustainable tea or cocoa. – located 1 - Decompany Koningshoeve Partnership with Sanday’s The Green The Sanday’s with Partnership In 2013 HMSHost International stipulated a contract for the sale of also The Green products at the Schiphol airport for the in Amsterdam, Sunday’s delivery from sustainable of fresh produce, organic homemade bread, meat for the packaging, farms,local vegetables. Obviously, cage-free eggs and certified forests) (derived from sustainably managed the paper used is F.S.C. degradable material). is used (non-plastic, and instead of plastics P.L.A.

A-Product coffee and cappuccino take-away to respond to the new trend to the to “on respond of and cappuccino take-away coffee go” the consumption. In 2015, cups in Autogrill small, new the paper the launched medium and large format for newdevelopment of recipes and dishes. In Spain and revisiting recovery the and on products wines of and food selection dishes. local of Sciences in Pollenzo experience in travel the channels. InItaly, collaboration the with University the Gastronomic of and aforum for innovative ideas, with aview to increasing level excellence the of food the of for adetailed analysisconsidered Group emerging of by the as an opportunity trends food exchangeThe and cooperation with and chefs wine institutions and food have always been , an agreement was signed with famous chef, the local Iñigo Urrechu the developmentofnewPiacerePastaconcept. Councildecidedtofocusonpasta.Thisdecisionresultedin 2015, theCulinary yearaspecificthemeisselected:in development ofbalancedmenus.Every (world famouschefsandnutritionists)toreceiveascientificcontributionforthe in consumerbehaviorandprominentprofessionalsfromthecateringsector which Autogrillbenefitsfromacollaborationwithsociologistsspecialized innovationthrough programofculinary Councilisaninternational The Culinary tosaveenergy.also trying characteristics while processes, creatingnewwaystomaintainproducts’sensory also wherenewtechnologyistestedforproductpreparationanddistribution is alsoasymbolicplace,testifyingtoAutogrill’s innovativeapproach,anditis ofAutogrillstores.Theexperimentalkitchen that enrichthecommercialoffering trends, theevolutionofnutritionalstandardsandfoodtechnologyinproducts ideas, recipesandconcepts,translatinginputsderivingfromemergingdietary cooks,testingredients,develop organization, renownedItalianandinternational In ItalySpazioFucinaisatrueresearchlaboratory, where chefs ofthe Council Culinary the and Fucina Spazio resulted Bistrot in the development of the concept, an on accurate based the UniversityofGastronomicSciencesPollenzo The Bistrotconceptdevelopedfromthecollaboration with 2015 Sustainability Report , for the , for the 93

A-Product (CRM) function developed different services and initiatives dedicated truck to services developed (CRM) function different initiatives and in Italy. Italy. in Autogrill Group The broad range of servicesThe broad range offered meets the by Group the needs types of the different of truck people, business able individuals, differently families, children, including consumers, have solutions different reason, this For pets. their with people and travelling bikers drivers, been developed meet to demand. consumer baby has set up Autogrill children, with people for traveling countries, European In the major tables pint-sized with children, rooms for spaces tailor-made recreational and the stores, in cartoons. videogames large-screen showing games, and TVs chairs, and the Customer Relationship the behavior stores, of consumer in based analysis on an In 2015, Management the of the launch e-Invoicing in resulted which people, business and owners Telepass drivers, service The best service for different needs different for service best The Travelers place great importance place great on services spaces demands and differ the and physical Travelers on thedepending type of traveler. bikers pets, able, the differently children, families, truck drivers, including customers, Habitual only some every of the are people people, business Autogrill and contact with that come into relaxing attractive and more basically and functional more comfortable, more They want day. better modern becomes with furniture, so that stopping a pleasant experience, interiors, all tables stools, and comfortable used more and attention chairs, materials to lighting, pays attention the special to Italia Autogrill reason, this For travelers. for welcome amenities Villoresi and The Mensa Ravenna needs di stores. new of these when developing customers attention special to Est stores their for been have association All” for certified the by “Design everymaking service the today and best accessible implement to tries practices the Group that a design possible, wherever replicating, the of development theselearnt from stores, new barriers cultural perceptual and of architectural, The elimination the same guidelines. follows the of development a next in resulted have design interior innovative of an theand definition safety that freedom, enhances shop experience all ease for and generation of movement travelers. The Group adjusts to the changing needs of emerging countries by creating or re-inventing its its or re-inventing creating by countries needs of emerging the to changing adjusts The Group the structured in processes lies of product and strength Autogrill’s concepts offering. and the Group. of the within competencies the cross-fertilization in and service innovation has been emphasis placed great years In the on enhancing past few Asmentioned, already at puts experience the consumer which centricity”, “customer aspectan relations: of customer developed so that modelsnew are formulas and the ofproduct service and center design, needs. his/her around All for Design 94 quality and services of Accessibility (G4-16)

A-Product or mobile pay services ( services mobileor pay introduced orders available to place from made tablets to travelers table, at the digital kiosks directly provides products of gate to the delivery forservice the In 2015, Cycle Nashville at the and Memphis airports, Food the regional trends. and execute menu more changes rapidly, specific by customers requests made or to satisfy available workers, to all network which contains hundreds recipes of plan and thus them lets Freedom also developed to ChooseHMSHost are programs including discounts and promotions drivers to truck dedicated and drivers. bus kids’ menus tailored to their specific nutritional In addition, needs. in United the there States families of power with children. Inaddition, stores the of have designed majority special the menus with America North HMSHost families, for Specifically promotions acceptance service. pet and adedicated In France, there are various programs loyalty to groups dedicated –with –Group Service vigilance are provided services in collaboration with Frontline Education Combo Program®. and agility tracks outdoors. specifically Pet play designed to pets let acceptance and and A.N.M.V.I. (the Italian Veterinarians) of Association and feature water, gazebo ashaded were in highwaycollaboration spaces developed with Amicopets routes. fully-equipped These For travelers there with are pets 13 Fidoparks stretchingexercises. perform areas, whereitispossibletocomfortably Bikers Club.13locationsfeaturededicatedparkingareasandsometimesrelaxation countries inwhichtheGroupoperates.FormotorcyclistsAutogrillItalialaunched Also, discountsandadhocprogramsfortruckdrivershavebeendevelopedinthemain areaswithpayTV),tailoredtotheneedsofthisspecificcategory.entertainment package(shower, parking, a completelyfree-of-chargeservice videosurveillance In Italy , theTrucker Clubwasimplementedin19storesfortruckdrivers,including and entertaining games, in addition to options aimed at increasing purchasing the protection duringtravelerstops. andgoodpracticesonpetacceptance workers, containinginformation also includesthedistributionofaleaflettargetingallAutogrillnetwork doors tocommunicatethatpetsarewelcomeonaleash.Theagreement Brambilla (MP)atVilloresi Est,Autogrillstoreswillapplyastickeronentrance in stations.Basedontheagreement–whichwaspresentedbyVittoria the Environment)enteredintoanagreementtofavoracceptanceofpets e Ambiente(theItalianFederationofAssociationsforAnimalRightsand In 2015,AutogrillandFederazioneItalianaAssociazioniDirittiAnimali Favor acceptance pets of ApplePay andApplePay MCX ). in stations along Italy’s trafficked most heavily , a web-based, in-house platform, made platform, made in-house , aweb-based, children aparallel launched program for children . Other services were also services . Other project was launched. This 2015 Sustainability Report 95

A-Product 96

The lunch box service for on-the-go consumption is made available in the US airports. HMSHost North America launched the “Trip Happy” project, letting customers buy products at discounted prices in off-peak afternoon hours.

A-Product In North America HMSHost launched the new Network Operation Center, a system that ensures the highest security standards for e-payments, thus considerably improving customer experience for all the services connected to the wi-fi networks made available in the majority of the stores.

Assistance and control

In Italy the stores are constantly monitored, thanks to the implementation of an operations center that conducts remote video surveillance on all the stores to guarantee support, security and safety, especially during night hours, for both workers and customers. The system, which is currently operative in 250 locations and is expected to be gradually extended, in particular on the highways, where the stores are open round the clock. Autogrill Italia is actively involved in the Italian National Observatory of Sports Events at the Italian Ministry of the Interior and it participates in the weekly meetings where, together with the several attending authorities, it plans shifts and stops along the highway network during the days in which the football matches of the Italian “Serie A“ take place. Moreover, Autogrill Italia participates in the “Viabilità Italia” initiative, a national center that deals with road traffic congestion situations, set up by the Italian Ministry of the Interior and guided by the Chief of the Highway Police. The initiative is geared to planning the most effective action strategies during the peak summer periods, preparing the snow management plan and organizing security and safety measures during special events. In fact, in periods of peak traffic and according to high traffic flows, a steward and customer assistance service has been set up in the mostly heavily trafficked parking areas, with the presence of dedicated personnel or paramedical control units with ambulances.

HMSHost locations in North America and in the International operating sector are constantly monitored by means of remote video surveillance.

Autogrill Group 97

Product information and communication (G4-DMA)

Today, communication plays an important role, especially in relation to food and diet. Information about the presence of allergens is provided in all locations. In France all advertisements directed to consumers contain a message promoting a healthy and balanced lifestyle (for instance, recommending the intake of 5 portions of fruit/vegetables

a day or the practice of regular physical exercise), connected to the “Programme National A-Product Nutrition Santé”. Concurrently with the launch of the seasonal menus in Europe, a communication campaign was organized in the Group stores dedicated to increasing consumer awareness about the characteristics of the ingredients.

The HAVISA plan in Spain promotes the importance of a correct and balanced diet combined with physical exercise with targeted communication activities

In Italy, in the Ciao restaurants and in the Bar Snacks, dishes designed for vegetarians will be identified with the logo of the Italian Association of Vegetarians. In Spain, the “Menu Saludable” campaign started with a collaboration with the famous chef Íñigo Urrechu. The project included the development of recipes exclusively for Autogrill, focused on the positive role of the ingredients for the health of the cardiovascular system, and communication is also specifically concentrated on this aspect. Also in Spain, Autogrill stipulated an agreement with the Ministerio de Sanidad, Servicios Sociales e Igualdad, through the Agencia Española de Consumo, Seguridad Alimentaria y Nutrición and the Asociación Empresarial de Cadenas de Restauración Moderna (FEHRCAREM) to promote the importance of a correct and balanced diet combined with physical exercise in the framework of the HAVISA Plan. The Plan envisaged targeted communication activities (information in the stores, web and social media) and was developed according to the guidelines of the NAOS strategy (Estrategia para la Nutrición, Actividad Física y Prevención de la Obesidad) launched in the country to fight obesity. In compliance with the federal regulations issued by the United States Department of Agriculture and the US Food and Drug Administration, the nutritional value and calorie content of the food products are specified on the menus. This information is also provided in the stores of Northern Europe, in addition to indications about the presence of allergens, in compliance with the applicable regulations.

2015 Sustainability Report 98

(G4-DMA) Responsible selling

In all the countries in which it operates, Autogrill complies with all the regulations relative to the sales of alcohol and tobacco products in order to contribute to responsible consumption.

A-Product In North America HMSHost has developed a dedicated program - Serve safe alcohol – targeted to all workers in charge of distributing alcohol drinks. In the US stores, commercial communication is also supported by the “We ID” campaign.

Afuture Roadmap (2012-2015)

ROADMAP A-Product A-People A-Planet

Strategic Packaging Health and Energy Goals · rethinking disposable from a sustainable safety Water standpoint · reduce costs by 5%

(G4- EN1; G4-EN2) The objective of rethinking packaging from a sustainable standpoint and reducing costs by 5% was already reached in 2013 thanks to the European project that mapped all purchase categories (shopping bags, cutlery and plates, etc.) in order to increase the efficiency of the purchase process. Autogrill implemented actions to reduce the weight of the triangular, paper-plastic plate used for serving pizza. The weight of the packaging was reduced by 11% and this action proved successful thanks to the reduced thickness of the cardboard used. In addition, the cardboard was made with 100% recycled material. The barrier effect with food is guaranteed by the application of a layer of OPP (oriented polypropylene) film. The reduced weight of the packaging also resulted in a redu- ced impact due to both savings in the use of raw materials and in the management of its disposal. In addition, the use of the material deriving from post consumption recycling led to other savings in terms of carbon footprint per unit of product, espe- cially in terms of water consumption. By implementing similar actions also on the plates used to serve crepes, Autogrill managed to target a 9.54% cost reduction on the two items in 2013.

Source of environmental data: Prevention Analysis - projects and solutions for eco-sustainable packaging. Conai Eco Tool.

Autogrill Group DELAWARE Welcome Center wells feedinggeothermal 37 distributed pumps throughout building. the avoid dispersion heat in winter. With regard to air ventilation, plant was installed ageothermal with 60 building,the with roof highly was the constructed reflective material walls and the with insulating materials to optimizes natural of use the sunlight, significantly cutting energy consumption. Moreover, insulate in order to better recycling and re-using 75% material the of derived from demolition the pre-existing the of building. store The mand wassq designed in accordance with Leadership the in Energy and Environmental Design (LEED) principles, UnitedIn the States, Delaware the Welcome Center is still flagship. HMSHost 4,000 over of extends It asurface From valuestotheconceptfactory systems, reducing uptake the for water industrial of from to zero. public the waterworks purposes groundwater are for cooling used air, irrigation green of areas, toilets of management the firefighting and the season,depending the on and LED lighting interiors is for both used exterior. and the to water, As rainwater and addition, store roof the the of 350 over of extends asurface mcaptures sq either energy cold, solar or subsoil 25 mdeep, providing exceeding an output 380 kW thermal and covering 85% requirements. of In for heating cooling or plant air. was built, geothermal with battery” 420 A“Thermal installed sensors in the towardsheat exploitation ideal and top the the temperature external of conditions, thus reducing energy the used materials were used. characteristic Its (reaching volcano shape aheight 27.5 of m) facilitates excess flow of the from sustainably forests.harvested managed required As by LEED and recyclable standards, eco-compatible only approximately over of extends asurface 2,500 m, sq with askeleton entirely in PEFC lamellar wood certified Design) obtaining LEED the certification and inISO Gold 14001 addition to EMAS certifications. building The footprint and carbon energy standards efficiency LEED the of Protocol (Leadership in Energy and Environmental in future. the network Villoresi The Est location was entirely in designed compliance and developed with the solutions in virtuous of set store, the which individually can be replicated in stores Group’s other the of global Villoresi exemplifies international practice best within Group the in sustainable of terms innovation. implements It a Green buildingconcepts Green building,balanceddietandlocalproducts

Rapporto disostenibilità2015 Rapporto 2015 Sustainability Report 99

A-Product 100

Other green building locations

O’Hare Urban Garden A-Product Ontario highways

Ontario (Canada) Chicago Airport (USA)

A balanced diet and local products

The Bistrot concept is the result of a collaboration established with the University of Gastronomic Sciences in Pollenzo and features an offering based on authentic local recipes, the concept of seasonality, naturalness, typical and regional dishes and recipes from the local tradition. The first Bistrot was opened at the Milan Centrale Railway station with the objective of developing a pleasant location featuring a particular design and special attention to environmental protection, confirmed by the use of natural or recycled materials in its interiors (like, for instance, chairs from the first years of the 20th century, lined with fabric recovered from old jute bags that had been used to transport wheat and coffee; the use of wooden floorboards taken from old houses being demolished or renovated; extensive use of wood grown in controlled plantations, etc.). In particular, the Food offering includes bread and pizza made locally with yeast, handmade pasta with local eggs and wheat, organic beer, wine from local vineyards, fresh vegetables, fruit juices and fresh smoothies with fruits and vegetables in season. A drinking water dispenser is also provided. The concept was repeated also in Piazza Duomo, in Milan; at the airports of Düsseldorf, Geneva, Helsinki and Rome Fiumicino; in the Fiorenzuola d’Arda service station and in the Utrecht railway station. In the coming months Bistrot stores will be opened at the of Frankfurt and Montreal airports.

AutogrillGruppo AutogrillGroup 101

With a view to enhancing local production, the “Harvest market” concept was launched at the Belfast, Dublin and Amsterdam Schiphol airports. It reproduces a typical urban street market, where travelers can stroll and choose local products, fresh seasonal products like

Dutch cheese, organic meat and fruits and vegetables direct from local suppliers. A-Product Menus are changed frequently, according to the season and always with a strong emphasis on fresh and healthy and, whenever possible, organic ingredients. In particular, at the Schiphol Amsterdam airport HMSHost International designed its stores using chairs made with recycled PET Coke bottles.

HMSHost International makes informed decisions when developing concepts and products to target an improved balance between sustainability, costs and quality. The new La Place restaurant was opened on the premises of the Amsterdam Schiphol airport and was awarded the Schiphol Consumer Prize for Corporate Responsibility. The concept obtained the C-label certification from Rank a Brand, as the best sustainable restaurant chain in the Netherlands. The La Place restaurant offers all natural products with no artificial flavors or food coloring agents. The furniture is made of scrap wood from Denmark and the restaurant features LED lighting and energy efficient refrigeration plants.

FRESH FOOD / COFFEE / DRINKS

HMSHost International re-opened the Fair Taste Cafè last year at the Amsterdam Schiphol airport. With its completely green design, the store features recycled materials collected from the surrounding area. Ogreen Clean Machines plants are distributed in the rooms to absorb the toxic substances that develop in closed environments and CO2, transforming it into oxygen. The offering includes a large variety of organic products and fair trade products, like the coffee from the international circuit of Max Havelaar fair trade. The origin of the products of the assortment offered must meet at least one of the following requirements: fair trade, organic cultivation, local origin, recyclability or Rainforest Alliance certification (an international non-profit organization for the protection of tropical forests).

Rapporto2015 di Sustainability sostenibilità Report2015 102 A-Product In January 2015, HMSHost added a new catering concept to its MKT brand portfolio. This new concept is inspired by the tradition of roofed-over open markets. It features a large assortment of fresh and healthy produce, including freshly made sandwiches, salads and soups with the produce of the day and ingredients that come directly from local farms, like the sustainable Living Green Farms of Minnesota, specialized in aeroponic cultivations. Currently, the MKT restaurants are present in the Minneapolis-St. Paul, Las Vegas, Anchorage and Tulsa airports in the United States.

“Il Mercato del Duomo” is the new flagship store for the Group developed in collaboration with the University of Gastronomic Sciences of Pollenzo (UNISG). Opened on 1 May 2015, the store extends on 4 floors, reflecting the different levels of processing of the raw materials and the different consumption experiences: from food in its simplest and most natural form to products offered and transformed into recipes and from on-the-go consumption to a more slow-eating experience. This vertically designed experience path is reflected in the different concepts developed inside: the Bar Motta showcases the perfect link between tradition and modernity and serves quality coffee products and croissants; Il Mercato offers products representing the excellence of Italy and selected by UNISG, and not only; the Bistrot Milano Duomo puts an emphasis on typical products and the recovery of home-style preparation; and Terrazza Aperol is a trendy spot, symbol of the Milanese happy hour tradition. On the last floor there is the Spazio laboratory-restaurant, a project developed by Niko Romito Formazione, where the young cooks of the Scuola di Formazione of Castel di Sangro (L’Aquila) share their stories, ideas and enthusiasm from the discovery to the preparation of a dish with the guests. The offering also includes the Berlucchi Franciacorta Lounge, where a selection of Italy’s eno-gastronomic products of excellence are showcased.

In the first months of 2016 the Group inaugurated a new, highly innovative concept at the Geneva airport: Le Chef, developed in partnership with the Swiss celebrity chef Benjamin Luzuy. This concept features a restaurant, a bar and a lounge area with a post-industrial design. For the restaurant, the chef Benjamin Luzuy developed a menu that allows customers to choose from 4 different cooking methods: from crudité to marinated or steam cooked, grilled or slow-cooked to preserve tenderness.

AutogrillGruppo AutogrillGroup 103

Other concept which offer a balanced diet and local products

Greens Territoire de France Local Food Truck A-Product

Bern and Geneva Nemours & Darvault (A6) Los Angeles airport railway stations, Zürich and Blois-Villerbon (A10) airport service areas

1897 Market Nordic Kitchen Indian Paradise

Charlotte Douglas airport Helsinky airport Hyderabad airport

Rapporto2015 di Sustainability sostenibilità Report2015 104

A-Planet

Stakeholder engagement 107 Waste management 110 Energy efficiency and GHG emissions 113 Water management 117 Group’s logistics 119 Fuel management 119

Autogrill Group Highlights and customers ofouremployees ners andsuppliers,withtheparticipation We- wanttoprotect theenvironmentbyengagingourpart : worker-orientedsustainabilityinitiatives • Startsomewhere to • Autogrill.10Foodforsustainablegrowth:discussionwithstartups projects • ExpoMilano2015,Slowfoodtheatre:organicwasterecovery Engagement Portal tomonitorconsumptioninrealtime(TheNetherlands) • EnergyManagerPortal • InstallationofLEDlighting:-50%theinstalledpower;-400,000kwh • Installationofenergymeters:-800,000kwhin7stores(Italy) • Installationofheatpumps:-20TEP(Italy) Energy efficiency • HMSHostInt.andTheCoca-ColaCompanyteaminguptocollectPETbottles plant forthetreatmentanddisposaloforganicwastedirectlyonsite(France) 1st • • WWFItalyproject:in2015almost80tonsofcompost Waste certification (France) andGreenKey(TheNetherlands) • HQEcertification • AdjustmenttothenewISO14001:2015 revisedversiononenvironmental buildingsintheworld • 18LEEDcertified Certifications • 22wells:-400,000cubicmeterofwatersaved(Italy) Water recover consumables (Italy); -40%ofconsumption(AmsterdamSchipholairport) management (1stcompanyinItaly) sources Waste management 2015 Sustainability Report efficient use of energy water water reduced , consumption 105 ,

A-Planet Governace Planet Product People Internal materiality Strategic issues

, that, even if not considered material for Autogrill business, could business, Autogrill for material not considered if even , that, External materiality External Autogrill Group 106 poses protection and and challenges great compliance environmental to The commitment to concerted for a view calls and with efforts Acting sectors. difficulties business all from processes of the complex adaptation the and means foreseeing the environment protecting sources use of energy management the to efficient waste from aspects, of different monitoring consumption. reducedand water of services, Autogrill the provision but in environment industrial an in Though not operating these promptly and best in areas practices implementing for responsibility takes Group responding to stakeholderexpectations. energy efficiency energy water and like other deals themes, The also with chapter management reporting. not be from excluded The starts a section chapter dedicated with employee to engagement. Waste by Autogrill identified Waste The materiality analysis carried out management as material for the Group disclosure. (G4-DMA)

A-Planet Simple concrete actions that every worker can apply every day. workercan applyevery Simple concreteactionsthatevery disseminate bestpracticesfor the responsibleuseofpaper, waterandpower. sustainability. Lastbut notleast,themonthlycolumn“GoGreen”wasdeveloped to and eventsfromallovertheworld dedicatedtothedisseminationofprinciples tothenews of theRoadmap,rangingfromitshistory containing alltheinformation The GroupAconnect differentiation. communication campaigns focusing sustainability on waste of proposal and the issues are targeted to consumers, like jute or shoppers bags, compostable of sale theme-focused the switched off,low time be traffic may slots thus generating significant savings. initiatives Other kitchen of use proper equipment (hot plates, dishwashers, ovens, deep-fryers, etc.), which in protection and waste reduction. conveyed to collaborators the on message focuses The to all Group to raise employees their awareness and in engagement environmental of terms In order to disseminate aproenvironment culture, Autogrill designs ongoing projects targeted stores and make services. the of use equipment adaily on basis, suppliers produce it who and consumers to Autogrill come who This requires changing ingrained habits workers of and are-orientation the use who aculturalOnly to reduce their transformation energy and water people consumption. can lead makes acontribution to sustainability. andengagement commitment everybody that so and, therefore, it is key to of raise importance awareness employee and foster employee direction.same Infact, protecting environment the means, first and foremost, consuming less is factor engagement, most important The workers both getting and consumers to pull in the packaging and applying appropriate waste disposal procedures. energy, and water of use emissions, reducingresponsible polluting using eco-sustainable identifying points common integration of around shared principles like, for instance, the environmental protection requirements landlords. of to the also It means different the of types channel first means and foremost knowing how to adjust for procedures the developed Operating concession agreements under in complex and differentiated situations like travel the section. This is a virtual location location includesthe“Afuture”section.Thisisavirtual portal Stakeholder consumer awarenessonwastereduction campaignstoraise Autogrill promotesinformation engagement 2015 Sustainability Report

107 (G4-16; G4-26; G4-DMA)

A-Planet urvey on environmental

. In 2015, on the occasion of Earth Day, HMSHost launched The Adventure . In 2015, on the occasion of Earth Day, was continued, involving all the stores in the United States, Canada, Australia, New Australia, Canada, States, the United in the stores all involving continued, was Autogrill Group 108 energy towards user awareness raise to basis annual on an organized courses are In Spain, the highest scoring the stores reward to contests as well as efficiency sustainability and saving. performance energy in issues part The was first topics. various covered The questionnaire Malaysia. and Zealand power, aspects operation: of store environmental dedicated the to management of the main HMSHost has implemented a program called “startsomewhere”, which groups all the initiatives revolving around eco-sustainability and, above all, delivers effective communication to employees about the importance of their contribution, in addition to engaging with the authorities granting the concessions through participation in initiatives. the US subsidiaryEvery organizes communication campaigns on the occasion of year, Earth Day Starts Here program, dedicated to re-usable shopping bags. Loccal residents were asked to turn off all unnecessary organized at lights for one hour in addition to other initiatives the local level in collaboration with the landlords. best personnel practices share to workshops store for online periodic HMSHost organizes the s year, the for sixth consecutive Moreover, about sustainability. Giunko launched an app that helps to instantly identify, through the bar code to instantly identify, Giunko: Giunko launched an app that helps reader of a smartphone the correct destination of the waste, according to your or tablet, precise location and automated verticalHangreen: Hangreen is active in realizing modular gardens, and allowing users to manage basic growing using eco-sustainable raw materials parameters through sensors interfaced a mobile app with OrtiAlti, OrtiAlti engaged startup is a socially that transforms flat roofs into planted green of the buildings in their design and management. roof gardens, involving residents/users is a cross-platform that allows web application : The GreenWatcher The GreenWatcher activities to choose between thousands of eco- users and operators of ecosustainable and restaurants in all the world, assessing friendly commercial activities, accommodations the environmental performance and scientific standard. of a business with a unique As part of the activities organized to celebrate the tenth anniversary of Autogrill Sustainability, As part organized to celebrate the tenth anniversary of the activities of Autogrill Sustainability, startups invited a number of Coca-Cola Company, the Group, in collaboration with The and material recoveryengaged in the field of sustainability for the purpose of exploring new below is the list of the participatinggrounds for experimentation. Here startups: • • • • Autogrill.10: Food for sustainable growth Autogrill.10: life” a “second to path the paves Innovation Pavillion Company Coca-Cola - The - EXPO 2015 18, September

A-Planet process of technological of and culturalprocess innovation sustainability the that challenge requires. operating in different fields, mediators which important and also facilitate can become the organizations and associations facilitating category with means sustainability dialogue right the Selecting Group’s the suppliers with to support whom commitment towards eco- with requirement the assessment certifications of availability and the aSustainability of Report. environmental in supplier process. the This aspects selection adding means of layer another inAlso relation to its suppliers, to ethical agreat attention of Group the deal pays and wasteof and scraps. Amsterdam training receive the of hoc and ad airport anewsletter management correct the on highway toilets the workersthe on stations The the of operating located network. in stores the reduce water consumption, systems were presence detection installed wash the basins on in bulbs. ascartridges, well Inorder energy-efficient of donation use excess of to as the the food results to recycling attention showed particular cooking oil, cardboard, and ink plastic bottles and even make requests regarding sustainability the program Group. by the adopted The it in includes asection because which stores the can enter suggestions, request information for involving and increasing in engagement employee adopting sustainable behaviors, also environmentalto the certification obtained. This annual proved tool an important survey to be in offices, up the paper how recycled to water of save use teachingcourses and the staff the LED lamps, installation the individual of for switching presence detectors lights, on training cans, pallets,bottles, wooden etc.. initiatives, other maps part second The of suchuse as the wastewater and –cooking segregated oil, grounds, coffee milk packs, and plastic glass See thevideo:https://youtu.be/gbQfDXEyaKU in thefieldofsustainabilitywitha“Km0andzero waste” video-recipe. developed withWWFintheOasisofBosco diVanzago, suggestingbestpractices eco-sustainable cuisine,Autogrillshotavideoshowing theintegratedsupplychainproject in On theoccasionandincollaborationwithLisaCasali , environmentalscientistandexpert materials. raw oforganicwasteintoalternative andtransformation projects inthefieldofrecovery World FoodDay andsustainableway,conscientious, alternative itproducesvalue.Ontheoccasionof Food wasteandscrapscanbearealsourceofwealth.Aslongasitisreusedin EXPO 2015, MILANO SLOW FOOD THEATRE a journey from catering to the automotive sector Food waste as araw material for the future: , FCAandAutogrillpresentedtothepublicatEXPOmostinnovative 2015 Sustainability Report 109 (G4-DMA)

A-Planet (for the production of biodiesel of the biodiesel production (for and, where possible, also recycling plastic materials materials plastic recycling also possible, where and, (Austria, Belgium, the Netherlands, France, Italy, Spain and Switzerland) Switzerland) and Spain Italy, France, the Netherlands, Belgium, (Austria, Autogrill Group At the European level European the At committed are of number stores to differentiatinga growing oil plastic and paper energy), green and specialized with the to collaboration glassand bottles regard With collected consumers. from produced and recycling, committed fostering to is Autogrill management operators, waste selection sorting and plants for treatment, to sent – is of unsegregated nature if – even waste management waste specialized the main with collaborates Italia Autogrill possible recovery. the for management of theoperators service located the that collects stores from on the waste services. includes The agreement local by municipal covered not always are which highways, collected the store from first is that waste meaning way, a deferred the in collection of waste a selection-treatment to paper for then and brought paperboard, and except unsegregated, where on the highway, stores 30 approximately in Moreover, separated. is it where plant, collected is waste organic operators, private to entrusted the by collection Group is waste centers. composting to separatelybrought and As for waste, the Group’s broad of offering products services and effective make waste the Group’s As waste, for when but also the prepared, produced when is products are Waste management complex. with on site, delivered produced also when are food is supplies Waste service rendered. is The each to correct approach of these be steps represents that disposed must of. packaging railway airports, in Operating of the favor environment. another engagement in fundamental adopted management policies the by waste with compliance implies also malls and stations is underconcession, though operating Autogrill, - where On the highways the landlord. not these where services are and, on the municipal relies - the Group waste for responsible establishes it available, collaborations with specialized companies. the is This starting point aspects recovery of the various that pertain the segregated to collection, for analysis waste has Group Autogrill it, allow the local where conditions the stores In all recycling. and introduced waste segregation. the quantity of monitor to waste sectors a program implement operating three The Group’s of the single country peculiarities and produced based single by regulations on the applicable collection system. the to current relation in also and locations portion) the to undifferentiated relation in (particularly waste committed reducing to is Autogrill and on one hand, the back stores, in systems of its collection recycling and waste installing by the and decrease to pick-ups order the of number waste in of the waste volume reducing of the installation through logistics, to impact linked economic) and (environmental relevant other. the on machines, glass-crushing and compactors 110 management Waste Autogrill is committed to reducing waste (in particularAutogrill is committed to reducing in relation to the unsegregated portion), by implementing waste collection and recycling systems (G4- DMA)

A-Planet eco-sustainability. Asimilar project for milk was also developed containers in Atlanta strengthen collaboration with landlord the by contributing landlord’s same to the objective of storesThis the to register enabled saving amonthly cost waste of the and on collection 5 restaurants managed. were All employees informed waste on procedures. management composting in the of back the store organic of method to reduce quantity the pape waste and direct facility partnership with airport company, management the a developed HMSHost Seattle-Tacoma at the storesIn the located eliminated. was packaging away installed over years in the 20 another locations. Moreover, plastic the material for take- used and cans in store the Carrousel of bottles PET du Louvre.collect This equipment was then Company equipment -of and to segregate development -in partnership with Coca-Cola the In 2010, locations in the France involving began customers proactively through the Blanc firstfor the Mont time in Béziers the In France food. differentiated of management waste during collection preparation the both and distribution of (engineering company) equipment the fordevelopment of the used. This project envisages the Waste Italia, Hera Group the (Italy’s main waste companies) management and ID&A collaboration with Conai (Consorzio Nazionale Imballaggi; Italian Packaging Consortium), stores Turin-Venice along the highway. A4 initiative The in was to thanks a launched 2009 Again in Italy in Again composting 80 center for tons atotal nearly of of compost di Vanzago.at Bosco In2015 approximately 250 organic tons of waste were sent to the three stores into which, compost in turn, is to “nourish” used agarden inside oasis WWF the envisages an development of integrated the chain, supply which organic the turns waste of program Food Milan. of Planet city to the project,close The One WWF which the of is part involved highway the stations Villoresi of service Est, Brianza Nord and Brianza Sud, located hub envisaged an development of experimental the To this end, in 2013 aproject in was launched collaboration Italia with WWF Nord andBrianzaSud stationsofVilloresi Est,Brianza the highwayservice Experimental hubdedicatedtofoodwaste,involving , atreatment and disposal plant to treat organic waste directly site on installed was , the “Destinazione, the Ambiente” and replacing with disposables materials recyclable in the service station A9 the on service highway. international airport in North America, international in airport to thanks North a project was continued, currently involving 14 food waste food to dedicated r brought landfill, to the using . 2015 Sustainability Report . The project. The which which . 111 , WWF

A-Planet

. and Ecolabel napkins produced with 100% recycled fibers 100% produced with napkins Ecolabel and , Autogrill continues the collaboration with Banco Alimentare . Biodegradable cutlery meet consumer demand, minimizing the risk of unavailability of a minimum basic offer, on meet consumer demand, minimizing the risk of unavailability of a minimum basic offer, one hand, and, reduce scrap and food in excess, by more precisely calculating the quantities and foods to cook, on the other. • • Autogrill Group Food surplus The developed management systems fine-tuned and and the experience thanks to years over every each to flows store customer day calculate to of thetechnology Group enable Autogrill to: the These Group allow systems margin. error low a relatively year with excessMethods and procedures represent the first step towards reducing scraps, including producefood. The rigor that has always characterized Autogrill in this field enables it to , fewer scraps. In the United States, HMSHost collaborates with Food Donation Connection airportsdeveloping programs for the donation of food products from the stores located at and on highways. In Italy for the donation of excess food to the distribution centers. For additional details reference should be made to the chapter dedicated to the Community development and engagement on page 70. Also, the Group’s headquarters segregates waste following the segregation and collection and the headquarters segregation following segregates waste the Group’s Also, criteria defined by the local specialized waste management companies plastics, (paper, glass, cans and toner). 112 use bags to recycled made produced was from orbiodegradable The material decision unanimouslyAutogrill Autogrill by Austria, Autogrill Italia and France, HMSHost International. HMSHostIn all 100% the at is Amsterdam the stores majority of the packaging airport, recyclable reduction consumption in a 70% for allowed dispensers through distributed and In 2015, the Internationalin collaboration with sector launched a project operating Coca-Cola for the recovery for theto be used as raw material of the PET bottles PET and 20% cotton) used by store (80% recycled and T-shirts production of chairs at the Dutch airportoperators. The project was initially tested and will be extended also to other airports is made of 10 50ml PET Coca-Cola bottles. in Northern Each T-shirt Europe. Thanks to the recovery of PET bottles chairs and T-shirts were Thanks to the recovery of PET bottles chairs and T-shirts operators in some of the produced that are used by store Amsterdam Schiphol airportstores

A-Planet of CO of cogeneration and refrigeration thermal of energy resulted in reductions 130 of kg 115 and kg Brembo and Dorno In the traditional stores. geothermal plants (on highway A5 the connecting Ivrea to Santhià). three buildings These are with equipped Ravenna, di Mensa thereIn Italy are examples other excellence mentioning: of worth 100% the green store in 99. page on factory” interiors for both used exterior. and the For additional details concept chapter “The see storethe captures either energy cold, solar or season, depending the on and LED lighting is exceedingoutput 380 and covering KW thermal 85% requirements. of Inaddition, roof of the In Italy promptto the failures of reporting have an consumption. on impact may that monitor actions; short-term from the computation of consumption to operating verify anomalies training staff consumption of network analyses audits of during to to weekly performance the temperature to preventing settings equipment failure through hi-tech of use alerts; the from approach was multifold and implemented across entire the organization: from changing commercial to monitorof tools waste. and manage with equipped top-notch structures The few past In the years, Autogrill the Group ramped has up its commitment development to the in recent years. power, although landlords channel in are airport aspects the more paying to these attention utility costs, which in included are concession contract. the often This Group’s reduces the railway or airports stations, it is difficult consumption detailed about data to collect and Within specific infrastructures, where utilities are centrally managed landlord, by the like equipment inthe used relation duration to the concession is essence. the of the of possibility and applying the of specific periodic of structure and assessments to changes the actions that generate additional savings. For the provision of catering services, the performance Groupequipment the to avoid enables waste, monitor corrective and adopt energy efficiency this end, generation next equipment and are plants in rule stores. the the innovative of use The Autogrill ensures this that considerable energy expenditure never translates into waste and to emissionsEnergy GHG and efficiency relation climate to the control system, which accounts for 75% total dispersion. the of Energy as Class B certified Villoresi Est Villoresi , the 2 emissions. providing anoutputthatissufficienttocover85%ofrequirementsinwinter plant geothermal The Villoresi battery”, Eststorefeaturesa“thermal , asolution cuts that energy consumption to by almost 30% compared Montefeltro ovest Montefeltro The certified as Energy certified Class A store features a “Thermal battery” geothermal plant, geothermal providing store battery” features a“Thermal an stores installation the methane-fired of trigeneration plants , its design optimizes investment square per meter, in particularly store, Riccione, near mentioning: is also worth Viverone Est stores Viverone of two , and the 2015 Sustainability Report Ovest Ovest and for the for the

113

A-Planet . with heat pump with . In another 7 stores . In another 7 stores in 17 stores located on the highway located stores on the highway 17 in of the installed power with the same powerwith of the installed portal monitoring energy consumption in real time eplacement of the traditional thermal plants thermal traditional the of eplacement centralized energy management system system management energy a centralized Italy feature already in 800,000 kwh 800,000 of the approximately order in was launched in collaboration with Eneco, the energy service the energy Eneco, with collaboration launched was in , the project for the for r , the project (tons of oil of oil (tons TOEs 20 higher than traditional approximately systems, in resulted (Sorgues, Chien Blanc, Lorlanges) with energy savings and carbon credits granted on granted carbon and credits savings energy with Lorlanges) Blanc, Chien (Sorgues, that ensures reductions by over 50% Autogrill Group 114 Italy Also in Moreover, in 2015 Autogrill completed the conversion of the heating system at the at system of Milan the heating completed the conversion Autogrill 2015 in Moreover, methane. to headquarters oil diesel from stores 150 but not least, Last improve to intended actions corrective enabling (connected systems), and both to equipment efficiency. and consumption energy control and leader the energy Service in Company), (Energy ESC an with the collaboration In France, stores by consumption monitor accurately enabled more to the Group efficiency markets, of quarterly about the consumption, preparation reportsthrough information that include analyses in implemented of the were roof and the improvement for insulation Solutions areas. 3 stores efficiency energy various theopened France, recently in For stores amount. the investment were bulbs) light consumption low and light natural system, shading technologies (insulation, panels for (photovoltaic sources renewable from energy plants generating and implemented, the case of Taponas, in like installed, were solar and panels hot water) for generation energy Also, highway. on the A6 2015 in inaugurated and Shell by built solarequipped panels, with the necessary all takes Autogrill to actions a location, restyling made in are when investments well. as the efficiency building energy in improve In the Netherlands with especially concerted efforts about made improvements, bring to were recent in These of good efforts results: the achievement in efficiency. energy to resulted regard the In 2015, gas as meters. well as stores, all in installed smartyears were meters energy Manager portal Energy of the possibility with time real in each store in consumption energy monitor to company, taking actions case in of irregular energy dispersions. systems ( in the stations of Medesano Est, Lima and Somaglia Ovest), with performance with Ovest), Somaglia and Lima of Medesano the stations ( in systems Est, coefficients meters of energy The installation 2015. in equivalent) resulted energy in savings LED replaced with were lamps) or lamps fluorescent (gas-discharge bulbs light the traditional lighting kwh 400,000 of approximately a saving in resulted project this performance. In 2015 Energy Manager

A-Planet automatically change based on the temperature the on automatically in discharge change the based flues, saving energy. innovative ventilation in system used kitchens. Through this integrated system, fans the System equipment (refrigerators, grill plates, hot etc.). innovation The Energy the of Management Inside International Los Airport, Angeles the HMSHost Europe. Thissmallmodificationwillalsoyieldenergysavings. refrigerators werereplacedwithequippedslidingdoorsinthestores successfulwithconsumers,open addition, afteraninitialtest,whichprovedvery This technologyalsocontributedtoimprovingemployeesafetyintheworkplace.In traditional plates,andtheyconsume0.5kWh,halfasmuchtheones. upasandwich,insteadofthe2minutesrequiredusing 30 secondsaresufficienttowarm technologies inasinglepieceofequipment(contactplate,infraredandmicrowave). Developed incollaborationwithElectrolux,thissolutioncombinesthreedifferent in whichtheGroupoperates,likeuseofHigh-SpeedPaniniGrillshotplate. For instance,theuseofLEDtechnologyinnewstoresisspreadingallcountries (humanbusiness aspects resources, development). offering and product new service engineering of terms and technical aspects purchases, similarly other of management to the Sharing practices countries among the best within afundamental Group role the in plays ROADMA Strategic Goals inside International the Terminal Fin Atlanta P Afuture Roadmap (2012-2015) Roadmap Afuture of energy performance equalto30%infavorofthenew stores. of energyperformance * Opened or completely restructured in the three-year period of reference of period three-year in the restructured completely or * Opened new stores However, an analysis carried out in Italy reveals that the comparison of the data relative to a sample of three at theGroup’s global levelconsistentlywiththeparameterssetoutinRoadmap. indexes offixedcosts.Thisdoesnotallowacomparativeanalysistheenergyperformance share interms sale inEuropeaswellreducedsalesthestoresmonitored,withenergyconsumptionstillplayinglion’s In thelastthreeyearsunfavorablemarketconditionsresultedinprogressiveclosingofseveralpoints The energyconsumptionindeximprovedby8%against2012data. In thePlanetarea,oneofAutogrill’s objectivesisenergyconsumption. · · · Energy A-Planet Note: at least 30at least stores LEED-certified stores new improve by 30% energy in productivity stores like-for-like improve by 10% energy productivity in France, Austria). and Spain (Italy, Roadmap in the Belgium, included objectives monitoring for the useful data of flow an effective enables to order analysis system, in implemented currently the of robustness the on based reference identified was of perimeter The (*) with that of three similar (by offering and turnover) ones identifies an average advantage in terms ones identifiesanaverageadvantageinterms andturnover) with thatofthreesimilar(byoffering was also interest. of This refers to an Energy Star implemented Energy safety and Health A-People 2015 Sustainability Report certified certified

115 Packaging A-Product

A-Planet

twelve , thus , thus . . The installation of . The installation agreements were stipulated with the BlaBlaCar LED lighting replaced LED by were bulbs traditional all , HMSHost has developed dedicated truck to a project , regulated compressors and closed refrigerators resulted in in resulted closed and compressors , regulated refrigerators . with the objective of maintaining a car park a car of the maintaining objective with Policy Car own its defined for trucks to power air conditioning and heating without keeping the motor running. the motor running. keeping without heating and conditioning trucks for power to air Autogrill Group Supercharger Tesla systems were installed in the gas station of Dorno Est and Dorno Ovest Supercharger Tesla result of a collaboration between the Palo(on the A7 Milan-Serravalle highway), the These twelve Autogrill and the MilanoSerravalle highway company. Alto-based company, all Model S vehicles that park in the reservedstations will allow the free recharging of areas, charging 50% of battery capacity in just twenty minutes. This service is added to and Nissan, thanks LOGINET and V-Now!, the collaboration between the Foundation Villoresi cars was installed at the to which the first recharging unit for electric-powered half an hour. allowing recharging in less than Est refilling station on the Italian highway, In 2015, both in Italy and in France, carpooling portal dedicated to customers making use of the for promotional initiatives service. Center Welcome At the Delaware components electronic supplying company (a CabAire with collaboration in designed drivers, stations supplying 50 now are there of the infrastructure, area the parking in trucks): for electricity features also Center electric stations for recharging Welcome The Delaware vehicles recharging. car HMSHost hybrid for headquarters 6 stations States feature the United in Autogrill Italia atmospheric reducing a result, as and, principles sustainable to managed according a safety the comfort, same car In addition, performance with and yet levels. emissions, per (257g/mile). car 160g/km at emissions the CO2 was setting for step of a cap concrete plants is the layer refrigerating from Recovery the to ozone of gases hazardous potentially human for conditions safe under and standards international with performed accordance in health the and environment. the to ozone gases hazardous potentially plants containing all located Italy, the stores In all in by standards maintenance specific to managed and according registered layer are in activity registered is maintenance Any maintenance. store for responsible companies performed. activities and of the specifications plant indication an logbooks, with specific of the the replacement gases contained studies, feasibility Based of the relevant on the results assessed periodically is in ventilation) air and plants (refrigerators the refrigeration in restyling. store with correspondence sustainable refrigeration systems 116 the between prepared, food being is which the moments in distinguishes system new This ventilation speed fan the and down air reduced slows traffic, peaks. With and troughs switches thus operating reducing off, costs. In North HMSHost (the Star Gold headquarters Energy certified and America, both are LEED similar to compared on average reduction energy 35% feature Star certified Energy buildings saved). emissions of CO2 35% approximately with buildings, At the Amsterdam Schiphol airport obtaining consumption energy in 40% aof approximately reduction saving 20%-40% energy in Italy, in facilitating sustainable mobility, In relation to the role played by Autogrill

A-Planet measuring and reducing and waste.measuring introduced monitoring formonthly the water of consumption by store with objective the of installed to optimize water consumption in stores. the InFrance anew procedure was water taps, air/watertwo-way mixer valves systems have been and presence detection control and prevention systems in main the stores. Inrecent years, water regulation systems, with combined are continuously consumption power, reduced targeting and savings actions system is being installed in stores the traditional to replace the system. water-based with As operates, stores rainwater use toilets, for the while progressively aself-cleaning mechanical Autogrill to pursuing committed is deeply this goal. Inall major countries in which Group the partially, through reduces consumption that implementation the to aminimum. technology of processes, rather but to consumer behavior. Inthis Autogrill respect can influence only it consumption in Group’s the stores company of is management to the correlated strictly not iswater used concentrated there. Having said this, it to understand is how easy water storesIn the where Autogrill is responsible toilets, of formanagement the largest of the quantity saved. stations Italian the on highway with an equivalent water network, amount waterworks of cubic meters water of were drawn from 22 regularly in authorized wells Autogrill located in toilets, the water is taken not from public In2015, the waterworks. approximately 400,000 replace consumption water of from public With the waterworks. reference water of use to the Publiccompetent Administrations, allowing groundwater of foruse the for specific to purposes, matter. Water uptake from wells is regulated by specific authorizations by the released while water drainage complies management with and national local the regulations in the far water is from public suppliedlocated network, the through supply wells and/or from rivers, toilets, of management for the used kitchen activities fire-fighting and the systems. areas In the Italian are stores through met needs water supply uptake from public the waterworks: water is Autogrill is aware fully and of recognizes it how important water. manage is to correctly Inthe Water management ROADMA Strategic Goals P Afuture Roadmap (2012-2015) Roadmap Afuture · reduce water consumption by 30% in new stores · Water A-Planet comparable analysis objectives the of established in Roadmap. the consumption is heavily by significant impacted the increase in water tariffs. This allow not does for a greaterof results incidence) in water consumption being represented by cost estimates. aresult, As Unfortunately, unavailability the specific of water measuring systems in stores, the particularly area in Italy (the Planet the In area, Autogrill’s of one objectives is reducing water consumption. reduce water consumption by 10% in like-for-like stores 2015 Sustainability Report 117 safety and Health A-People Packaging A-Product

A-Planet A-Product Packaging , thanks to its its , thanks to resulted in a reduction of a reduction in resulted A-People Health and safety project, a fund raising program based on the program a fund raising project, level, a first for the Italian catering industry. industry. catering thefor Italian a first level, Made Blue , the installation of AquaFox, the installation taps in certified on Turnpike the Delaware gas station Delaware protocol at the at protocol Gold (Leadership in Energy and Environmental Design) certification Design) Environmental and Energy in (Leadership gas station obtained recognition for the application of the “LEED® the for application recognition obtained gas station New (and precisely, eleven LEED® silver certifications: West Lorne, Dutton, Tilbury North Tilbury Dutton, Lorne, West certifications: silver LEED® eleven precisely, (and improve energy productivity by 10% productivity energy 10% by improve in like-for-like stores productivity energy 30% by improve newin stores LEED-certified stores leastat 30 · · certified LEED of 30 the opening was objective one of Autogrill’s In area the A-Planet (6 Gold buildings certified LEED had 18 the Group At the end of 2015, 2015. in stores North in and America. Europe in Silver) 12 and A-Planet Energy · Autogrill Group The certifications environmental consequence of a natural is certifications important environmental ofThe obtaining possibility on the focus environment. Autogrill’s The LEED® 118 At the Amsterdam Schiphol airport Company’s water footprint with the objective of funding projects designed to ensure people’s people’s ensure to designed projects of the funding objective with footprint water Company’s used water the by of fresh The consumption countries. developing access in water to that be compensated will the by of development initiatives activities conduct to company its 183,000 of approximately a total for the the same quantity world, bring in of water will cubic meters. water consumption and soap and 70%. by consumption water supports the HMSHost International international standing comprising all aspects relating to construction and management of and construction to aspects all relating comprising standing international the Italian In 2013, Roadmap. the Group in standard adopted was a reference as buildings, Villoresi Est Constructions for RETAIL” added is the to fifteen important achievement This certified LEED® locationson the Canadian highways Mallorytown North Morrisburg, & South, North Odessa Trenton & South, & South, & and Ingleside Hope, Port Bainsville, GoldNapanee certifications: LEED® four - and the plus LEED®Woodstock) Silver States. the United L’Afuture Roadmap (2012-2015) P Goals Strategic ROADMA (G4-15)

A-Planet and safety ones. and safety applicable regulations practices in and best relation to environmental as well issues as health which Group refueling the manages Autogrill services, is to complying committed with all the products,and other and non-food, as well food as refueling countries in Inthose services. cateringthe offering, for products daily tickets) (papers use and magazines, tobacco, lottery countriesIn some and channels, Group the also offers, in integrated amore with less or way Fuel management logistics efficiently with key the objective limiting of footprint. carbon its supply-side in outsourcing.managed In any case, an Group active the role plays in managing transport and distribution stores to the are mainly services accomplished through road transport to eco-sustainability also includes distribution.Attention European the At level, logistics delivery Group logistics sustainabilityof oriented procedures. certification for hospitality international infrastructuresthe envisages eco-label that adoption the 5 Netherlands the 14001 Autogrillthe stores inside Telefonica the in are Madrid ISO headquarters headquarters System.Management in Also Italy, ISO14001 the certification In 2015 store obtained ISO Est the 50001 Villoresi the Environmental certification Quality) BBC and the certified;Quality) Ambrussum the environmental France certifications: In Within Group, the their systems management countries in other fine-tuned order to obtain Energy is both certified Star and LEED® (Maryland) Gold. headquarters prerequisites in bio-architecture. of terms United building Inthe the States Bethesda the of fewerand that polluting materials used. be Level Icontains additional measures and voluntary wasteof deriving from building the site recovered, be in or any in dumped not case landfills, in California reduce energy consumption by 15%, water consumption by 20% 50% and that in greenest world. the airport the CALGreenairport The requires Code new building each that Code Building wereInternational built Airport according standards to the established California by the Green HMSHost The certification in line with revised the version ISO 14001: the of 2015 standard Sidap Nuova 14001 Villoresi Est Brianza and the stores. Sud ISO The certification and for the was alsoairport, renewed forheadquarters EMAS the and the Villoresi Est Villoresi , the company. In 2015, Autogrill first was SpA the company in to obtain Italy the stores inside Tom the Bradley International Terminal Los at the Angeles -level California Iand the Energy Standard -title 24, in order to make the Green Key Dutch subsidiary by the are managed 7hotels the of Green Brianza Sud , Brianza store, to Montpellier, close HQE the obtained both store was HQE (High Environmental Canaver, the HQE was store stores and forstores the inside Turin the Caselle (Low Energy Building) certification; in Spain certification Energy for the certification was extended also certification to was extended was renewed for the 2015 Sustainability Report . certified. In certified, certified,

(High 119 ,

A-Planet

Autogrill in figures 122

(G4-9; G4-EC1) Group’s financial highlights

(9) Autogrill in figures Condensed consolidated income statement

Annual variation At constant (Em) Full Year 2015 Full Year 2014 2014 exchange rates Revenue 4,369.2 3,930.2 11.2 % 2.0% EBITDA 376.2 316.2 19.0% 6.0% Ebitda margin 8.6% 8.0% EBIT 151.9 118.6 28.1% 9.4% Ebit margin 3.5% 3.0% Profit attributable to the owners 64.2 25.1 155.5% 99.1% of the parent Earnings per share (E cents) – basic 25.3 9.9 – diluted 25.3 9.9 Net cash flows from operating 2 9 7. 2 209.1 activities Free operating cash flows 101.5 51.8 Net investment 211.6 196.4 7. 7 % -0.8% % of net sales 4.8% 5.0%

Change At constant (Em) 31.12.2015 31.12.2014 2014 exchange rates Net invested capital 1,244.4 1,184.0 60.4 (21.6) Net financial position 644.4 693.3 (48.9) (94.1)

(9) Revenues” differ from the value recognized in the Group’s consolidated income statement as the item does not include, mainly, revenues from the sale of fuels, whose net value was classified under “Other operating income”, consistently with the criteria adopted by the Top Management for the analysis of the Group’s results. In 2015, these revenues amounted to 469.6 million (531.2 million in 2014 in absolute values).

Autogrill Group 123

Table for the determination of the economic value (G4-EC1) (€k) 2015 2014 Economic value generated by the Group 4,928,251 4,564,895 Revenues and other operating proceeds 4,941,841 4,570,319 Financial revenues 1,858 2,103 Value adjustments of financial activities (1,003) 2,977 Bad debt (1,724) (370) Impairment loss of tangible and intangible assets (12,721) (10,134) Autogrill in figures

Distributed economic value 4,663,015 4,346,184 Re-classified operating costs* 3,093,457 2,939,279 Employee salaries and wages 1,420,510 1,283,496 Compensation due to Shareholders and lenders 84,706 58,367 Compensation due to public administration 6 0,110 61,067 Gifts and donations* 4,232 3,975

Economic value retained by the Group 265,236 218,709 Amortization 211, 6 01 18 7, 4 6 5 Allocations 20,010 6,137 Reserves 33,625 25,107

* 2014 figures were re-calculated due to the inclusion of “In-Kind donations” into “Gifts and donations”, previously included under “Re-classified operating costs”.

Economic value Euro 4,928.2 million generated in 2015

2015 Sustainability Report 124

Cost of personnel

(kk) 2015 2014

Autogrill in figures Wages and salaries 1,113,737 1,0 0 3,311 Social contributions 18 7, 7 3 4 183,879 Benefits to employees 28,846 2 7, 0 0 6 Other costs 106,035 82,422 Total 1,436,352 1,296,618

(G4-12; G4-EC9; Purchase of goods G4-DMA)

(kk) North America Europe International Group 2015 - Total 576,217 1,171,781 84,732 1,832,729 Catering services 522,452 282,246 79,873 884,572 Retail 39,517 451,686 4,858 496,061 Other 14,248 4 3 7, 8 4 9 0 452,096 2014 - Total 4 9 7, 3 9 9 1,248,910 6 7, 3 2 4 1,813,633 Catering services 4 3 7, 6 2 6 282,856 6 4,231 784,713 Retail 43,300 464,342 4,360 512,0 02 Other 16,473 501,712 -1,267 516,918

Fees and royalties

(kk) North America Europe International Group 2015 - Total 39 0,311 281,907 82,794 755,012 Costs for rents and concessions 303,987 269,201 75,852 649,040 Royalties for the use of brands 86,324 12,705 6,942 105,972 2014 - Total 322,495 282,439 63,532 668,466 Costs for rents and concessions 252,639 269,737 5 7, 8 4 7 580,223 Royalties for the use of brands 69,856 12,702 5,685 88,243

Cost for energy and water

(kk) North America Europe International Group 2015 32,470 56,314 3, 711 92,495 % 35% 61% 4% 100% 2014 28,653 60,859 2,586 92,098 % 31% 66% 3% 100%

Autogrill Group 125

(10) Group’s social data (G4-9; G4-10)

Type of contract

North America Europe International Total 2015 Women Men Women Men Women Men Women Men Autogrill in figures Permanent contract Part time 14,601 9,652 6,628 2,162 844 450 22,073 12,264 Full time 4,367 2,540 4,197 3,833 902 968 9,466 7, 3 41 Sub total 18,968 12,192 10,825 5,995 1,746 1,418 31,539 19,605

Temporary contract* Part time n.a. n.a. 1,136 795 781 473 1,917 1,268 Full time n.a. n.a. 278 359 788 1,525 1,066 1,884 Sub total n.a. n.a. 1,414 1,154 1,569 1,998 2,983 3,152 Total 18,968 12,192 12,239 7,14 9 3,315 3,416 34,522 22,757 31,160 19,388 6,731 5 7, 2 7 9

North America Europe International Total 2014 Women Men Women Men Women Men Women Men Permanent contract Part time 13,620 9,16 4 6,596 2,040 825 517 21,041 11, 7 21 Full time 4,601 2,619 4,331 3,972 610 756 9,542 7, 3 4 7 Sub total 18,221 11, 783 10,927 6,012 1,435 1,273 30,583 19,068

Temporary contract* Part time n.a. n.a. 1,129 670 646 332 1,775 1,002 Full time n.a. n.a. 250 252 559 919 809 1,171 Sub total n.a. n.a. 1,379 922 1,205 1,251 2,584 2,173 Total 18,221 11, 783 12,306 6,934 2,640 2,524 33,167 21,241 30,004 19,24 0 5,164 54,408

(10) The perimeter of reference of the reported data was identified based on the accountability of the relevant measurement systems adopted in the various countries. * Note: Temporary contract is not applicable to North America because workers in this area are classified pursuant to the currently applicable legislation (“At-will employment”). This legislation envisages that either party can terminate the employment contract at any time without any liability of either party.

2015 Sustainability Report 126

North America Europe International Total 2013 Women Men Women Men Women Men Women Men Permanent contract Autogrill in figures Part time 5,662 3,372 7, 0 7 7 1,989 640 371 13,379 5,732 Full time 12,650 8,742 4,719 4,524 594 1,107 17,9 6 3 14,373 Sub total 18,312 12,114 11, 796 6,513 1,234 1,478 31,342 20,105

Temporary contract* Part time n.a. n.a. 934 597 551 318 1.485 915 Full time n.a. n.a. 210 179 317 345 527 524 Sub total n.a. n.a. 1,144 776 868 663 2,012 1,439 Total 18,312 12,114 12,940 7, 2 8 9 2,102 2,141 33,354 21,544 30,426 20,229 4,243 54,898

* Temporary contract is not applicable to North America because workers are classified pursuant to the currently applicable legislation (“At-will employment”). It provides that either party can terminate the employment contract at any time without any liability of either party.

Women

2015 2014 2013 Women Men Women Men Women Men North America 18,968 12,192 18,221 11, 783 18,312 12,114 % 61% 39% 61% 39% 60% 40% Europe 12,239 7,14 9 12,306 6,934 12,940 7, 2 8 9 % 63% 37% 64% 36% 64% 36% International 3,315 3,416 2,640 2,524 2,102 2,141 % 49% 51% 51% 49% 50% 50% Total 34,522 22,757 33,167 21,241 33,354 21,544 60% 40% 61% 39% 61% 39%

60% of the Group’s Women employees

Autogrill Group 127

Organizational levels

2015 North America Europe International Total Headquarter Women % Men % Women % Men % Women % Men % Women % Men % Top Managers 52 37% 89 63% 7 15% 41 85% 5 26% 14 74% 64 31% 144 69% Senior Managers 65 51% 62 49% 32 33% 65 67% 16 34% 31 66% 113 42% 158 58% Managers 93 66% 48 34% 88 49% 92 51% 45 53% 40 47% 226 56% 180 44% White collars 159 62% 96 38% 258 64% 145 36% 121 41% 172 59% 538 57% 413 43% Autogrill in figures Sub total 369 56% 295 44% 385 53% 343 47% 187 42% 257 58% 940 51% 896 49% headquarters

Total headquarters 664 728 444 1,836

North America Europe International Total Network Women % Men % Women % Men % Women % Men % Women % Men % Area Manager 42 30% 97 70% 7 17% 34 83% 5 14% 30 86% 54 25% 161 75% Store managers 538 47% 616 53% 162 30% 374 70% 37 37% 64 63% 737 41% 1,054 59% Managers 30 45% 37 55% 369 53% 325 47% 119 36% 210 64% 518 48% 572 52% Heads of Service 494 60% 332 40% 1,375 60% 924 40% 591 39% 926 61% 2,460 53% 2,182 47% Multi-service 17, 4 9 5 62% 10,815 38% 9,936 66% 5,139 34% 2,376 55% 1,929 45% 29,807 63% 17,883 37% workers Trainee 5 33% 10 67% 5 33% 10 67% Sub total network 18,599 61% 11,897 39% 11,854 64% 6,806 36% 3,128 50% 3,159 50% 33,581 61% 21,862 39% Total network 30,496 18,660 6,287 55,443

Total 31,160 19,388 6,731 5 7, 2 7 9

Breakdown by age

North America Europe International Total 2015 Women Men % Women Men % Women Men % Women Men % <20* 2,824 1,861 15% 379 266 3% 776 564 20% 3,979 2,691 12% 21-30 5,905 3,519 30% 2,393 1,797 22% 1,757 1,896 54% 10,055 7, 212 30% 31- 40 3,467 2,232 18% 3,775 1,826 29% 503 612 17% 7, 74 5 4,670 22% 41-50 2,970 1,920 16% 3,533 1,729 27% 176 205 6% 6,679 3,854 18% >50 3,802 2,660 21% 2,159 1,531 19% 103 139 4% 6,064 4,330 18% Sub total 18,968 12,192 12,239 7,14 9 3,315 3,416 34,522 22,757 Total 31,160 19,388 6,731 5 7, 2 7 9

North America Europe International Total 2014 Women Men % Women Men % Women Men % Women Men % <20* 2,540 1,660 14% 345 259 3% 494 360 17% 3,379 2,279 10% 21-30 5,720 3,514 31% 2,492 1,698 22% 1,395 1,369 54% 9,607 6,581 30% 31- 40 3,358 2,101 18% 3,974 1,824 30% 465 483 18% 7, 7 9 7 4,408 22% 41-50 2,946 1,936 16% 3,457 1,726 27% 192 189 7% 6,595 3,851 19% >50 3,657 2,572 21% 2,038 1,427 18% 94 123 4% 5,789 4,122 18% Sub total 18,221 11, 783 12,306 6,934 2,640 2,524 33,167 21,241 Total 30,004 19,24 0 5,164 54,408

* For North America the first age group is 16-20, for Canada 15-20 and for Europe and International 17- 20.

2015 Sustainability Report 128

Breakdown by nationality – Europe & International

Europe International

Autogrill in figures 2015 Women Men Women Men EU countries 10,944 6,196 1,721 1,162 Extra-EU countries 606 302 215 280 Center, Latin America 204 95 73 32 Africa 253 318 49 56 Asia 172 192 959 1,756 Other 60 46 299 130 Sub total 12,239 7,14 9 3,315 3,416 Total 19,388 6,731

2014* Women Men Women Men EU countries 11,0 07 5,912 1,405 967 Extra-EU countries 616 327 127 214 Center, Latin America 193 99 33 20 Africa 288 374 6 6 Asia 152 184 563 1,048 Other 50 38 506 269 Sub total 12,306 6,934 2,640 2,524 Total 19,240 5,164

*Erratum: 2014 data was updated based on adjustments made after the publication of the 2014 Sustainability Report.

Breakdown by ethnic origin – United States

2015 Women Men American-European natives 4,875 3,426 American-African natives 5,352 3,129 American-Indian natives and Alaska natives 87 59 Hispanic 3,258 2,465 Asian 1,739 1,228 Hawaiian natives and natives of the Pacific islands 211 84 Other 9 4 Sub total 15,531 10,395 Total 25,926

2014 Women Men American-European natives 4,926 3,402 American-African natives 4,926 2,945 American-Indian natives and Alaska natives 84 55 Hispanic 2,946 2,248 Asian 1,709 1,213 Hawaiian natives and natives of the Pacific islands 183 76 Other 52 47 Sub total 14,826 9,986 Total 24,812

Autogrill Group 129

Trade union presence index

Italy North America 2015 52% 45% 2014 48% 43% 2013 49% 44% Autogrill in figures

Injuries - Europe (G4-LA6)

Perimeter: Belgium, France, Italy and Spain (75% of the Total of Workers in Europe)

Type of injuries 2015 2014 Cuts 106 134 Fractures 18 15 Burns 38 50 Collisions and contusions 194 233 Distortions and sprains 125 150 Other 51 33 Total 532 615 -13% -3% Injuries in the course of work 66 203

Injury indicators 2015 2014 Frequency index 26.15 28.94 (n. of injuries x 1,000,000/hours worked) -10% 1%

Severity index 0.61 0.70 (n. of days lost due to injury x 1,000/hours worked) -13% 0%

In 2015 the number of injuries decreased by 13% compared to the Health and previous year, frequency by 10% and severity by 13% wellness

2015 Sustainability Report 130

(G4-22; G4-23; G4-LA9) Training Europe

Perimeter: Belgium, Denmark, France, Italy, the Netherlands, Slovenia, Spain and Switzerland (85% of the Total Workers in Europe) Autogrill in figures

2015* 2014** Hours Costs (€)*** Hours Costs (€)*** In store training and education 24,721 1,085,978 49,681 1, 4 0 7, 8 4 4 Technical professional training 11,073 651,779 677 45,012 Managerial training 22,082 1,134,708 13,851 646,718 Hygiene, health and safety in the workplace 2 7, 5 2 2 871,903 17,878 6 2 7, 6 31 Language 1,638 52,474 7, 5 2 9 308,120 Other 2,253 71,468 3,835 155,679 Total 89,289 3,868,311 93,451 3,191,004 % training costs covered by subsidies 20% 36%

Nr. of collaborators in the indicated perimeter 17, 591 17, 32 8 Training hours per capita 6.44 7. 31

* 2015 data referring to the Netherlands partially includes estimates due to problems during data collection. ** Erratum 2014 data was updated based on adjustments made after the publication of the 2014 Sustainability Report. *** Data include labour costs for the people involved in the training courses, for the entire course duration.

(G4-EC1) Donations

2015 Direct Indirect Contribution in kind Total (€) contribution (€) contribution (€)* and services (€) North America 143,638 171,566 3,766,528 4,081,732 Europe 163,214 13,524 80,990 2 5 7, 7 2 8 International 74,36 4 8,000 3,500 85,864 Total 381,216 193,090 3,851,018 4,425,323

2014 Direct Indirect Contribution in kind Total (€) contribution (€) contribution (€)* and services (€) North America 240,335 453,635 3,484,375 4,178,345 Europe 42,600 1,050 168,792 212,4 42 International 34,576 8,000 4,10 0 46,676 Total 317, 5 11 462,685 3 , 6 5 7, 2 6 7 4,437,463

2013 Direct Indirect Contribution in kind Total (€) contribution (€) contribution (€)* and services (€) North America 280,984 182,273 2,762,879 3,226,136 Europe 66,667 5,259 438,700 510,626 International 5,545 10,570 500 16,615 Total 353,196 198,102 3,202,079 3,753,377

* Indirect contributions include amounts raised and donated by Autogrill on behalf of third parties (clients and workers) through targeted initiatives.

Autogrill Group 131

Group’s environmental data(11)

The variation in the number of stores in the years reported reflects the trend of concessions and contracts.

Indirect energy consumption - Europe* Autogrill in figures Perimeter: Austria, Belgium, Italy and Spain

Units 2015 2014 2013 Number of stores n. 546 549 587 Difference in the number of stores % -1% -6% Indirect energy MWh 210,184 203,793 221,366 Difference in yearly consumption % 3% -8%

* This partly estimate includes consumption in the stores directly managed by Autogrill in Austria, Belgium, Italy, Spain and the headquarters.

Direct energy consumption - Italy*

Units 2015 2014 2013 Number of stores n. 405 409 453 Difference in the number of stores % -1% -10% Methane or natural gas m³ 482,168 400,000 400,000 Difference in yearly consumption % 21% 0% Diesel oil liters 1,416,830 1,469,640 2,203,951 Difference in yearly consumption % -4% -33% LPG and other kg 52,557 29,875 51,759 Difference in yearly consumption % 76% -42%

* This partly estimate includes consumption in the stores directly managed by Autogrill and the headquarters of Italy.

(11) The perimeter of reference of the reported data was identified based on the accountability of the relevant measurement systems adoptedin the various countries.

2015 Sustainability Report 132

Consumption of water - Europe*

Perimeter: Austria, Belgium, Italy and Spain Autogrill in figures Units 2015 2014 2013 Number of stores n. 546 549 587 Difference in the number of stores % -1% -6% Water m³ 2,909,893 2,961,432 3,043,546 Difference in consumption of water % -2% -3%

* This partly estimate includes consumption in the stores directly managed by Autogrill in Austria, Belgium, Italy, Spain and the headquarters.

(G4-EN23) Waste - Italy*

Units 2015 2014 2013 Number of stores n. 405 409 453 Difference in the number of stores % -1% -10% Nontoxic waste ton 33,015 31,978 36,495 Difference in the quantity of nontoxic waste % 3% -12% Toxic waste ton 8.30 11.14 7.9 5 Difference in the quantity of toxic waste % -26% 40%

* This estimate includes consumption in the stores directly managed by Autogrill and the headquarters of Italy.

Materials: paper and cardboard - Italy* (G4-22; G4-23; G4-DMA, G4-EN1) Units 2015 2014** 2013 Number of stores n. 405 409 453 Difference in the number of stores % -1% -10% Paper and cardboard ton 3,265 3,524 3,682 Difference in paper and cardboard % -7% -4%

* This estimate includes the stores directly managed by Autogrill Italia and the headquarters in Italy.

** Erratum: 2014 paper&cardboard data was updated based on adjustments identified after the publication of the 2014 Sustainability Report

Car Park - Europe

Perimeter: Belgium, France, Italy, the Netherlands, Spain and Switzerland

Number of vehicles CO2 emission level % CO2 emission level % Total < 160 g/km < 160 g/km 2015 359 95% 18 5% 377 2014 325 93% 24 7% 349 2013 356 93% 27 7% 383

Autogrill Group 133

Boundaries about sustainability aspects (G4-20; G4-21)

AREA ASPECTS GRI ASPECTS BOUNDARIES (WHERE THE IMPACT OCCURS) INTERNAL BOUNDARIES EXTERNAL BOUNDARIES Anti-corruption and Anti-corruption Other Autogrill Group (in particoular bribery in the emerging countries Economic & where the Group operates) Governance Creation of economic Economic performance Material Autogrill Group

value Autogrill in figures Competitive behaviour Anti-competitive behavior Material Autogrill Group Human rights Non-discrimination, freedom of Other Autogrill Group (in particoular Supply chain protection association and collective in the emerging countries bargaining, child labor, forced where the Group operates) or compulsory labor Quality relationships Employment, labor/ Material Autogrill Group with workers management relations, labor practices grievance mechanisms Health and safety Occupational health and safety Material Autogrill Group at work Human development Training and education Material Autogrill Group and training in the workplace People Labor and Labor/management relations Material Autogrill Group management relations Diversity, equal Diversity and equal opportunity Other Autogrill Group opportunity and inclusion Community Local communities Other Autogrill Group Communities involvement and (in particular when the development business is located in the cities) Consumer data Customer privacy Other Autogrill Group (in the Consumers protection and privacy countries with Customers Relationship Management programmes activated) Product information Product and service labeling, Material Autogrill Group Consumers and communication marketing communications Supply chain Supply practices, evaluation of Material Autogrill Group Supply chain management suppliers for environmental, labor practices, human rights aspects and for their impacts on Product the community Accessibility and Material Autogrill Group Consumers quality of services Product quality and Consumer health and safety Material Autogrill Group Supply chain, Consumers safety Responsible selling Other Autogrill Group Consumers Energy efficiency and Energy, emissions, transport Other Autogrill Group Supply chain GHG emissions Protection of Biodiversity Other Autogrill Group Supply chain biodiversity (own buildings) Planet Water management Water Other Autogrill Group Supply chain Waste management Materials, waste, effluents Material Business oil Consumers, Communities Oil management Biodiversity Other Business oil

2015 Sustainability Report

GRI G4 Content Index Standard disclosure Statement from the most senior decision-maker of the the of decision-maker senior most the from Statement organization Description impacts, of risks and key opportunities organization the of Name Primary products, and services brands, headquarters Location of the organization’s Nature and of legal ownership form Markets served sectors geographic breakdown, (including served, and types of customers and beneficiaries) Scale of the organization Number of countries where the operates, and organization names of countries operations where or either the has significant organization that specifically are to the relevant sustainability topics the covered in report number of employeesTotal by employment contract and gender of totalPercentage employees covered by collective bargaining agreements supply chain Organization’s changes the during reportingAny significant period or its ownership, structure, size, the organization’s regarding supply chain Report whether and how the precautionary approach or addressed is principle by the organization externallyList developed and social economic, environmental or thecharters, to which other principles, initiatives subscribesorganization endorses or it which Memberships of associations and national or international advocacy the is which organization in organizations involved

Autogrill Group 2015 Sustainability Report was prepared in accordance with on the Global with accordance Report in prepared was Sustainability 2015 Group Autogrill based on the disclosures table shows The following GRI G4 guidelines. Initiative Reporting is each disclosure For analysis. based materiality on Autogrill the option, GRI G4 core Report”. Sustainability reported “2015 to the page referred number GRI G4 Content Index GRI G4 Autogrill Group 136 Page N. Data to external referring considered workers is irrelevant. Autogrill reserves more detailed to provide data starting from the next of edition the Sustainability Report 2016. in The % of workers under the national Italian collective agreement bewill provided starting the from next of edition the Sustainability Report 2016. in 3 30 21, 8, 28, 144 84 26, 14, 144 6,14, 28 14, 28, 144 82 77, 38, 28, 14, 125 122, 38, 28, 14, 125 68 85, 124 6 87 65, 30, 21, 8, 8 9, 118 107 94, 70, 62, 6, (G4-32) G4-7 General Standard Disclosure Strategy analysis and G4-1 G4-2 Organizational profile G4-3 G4-4 G4-5 G4-6 G4-8 G4-9 G4-10 General Standard Disclosure G 4 -11 G4-12 G4-13 G4-14 G4-15 G4-16

GRI G4-56 Ethics integrity and G4-34 Governance G4-33 G4-32 G4-31 G4-30 G4-29 G4-28 profileReport G4-27 G4-26 G4-25 G4-24 Stakeholder engagement G4-23 G4-22 G4-21 G4-20 G4-19 G4-18 G4-17 boundaries and aspects material Identified Disclosure General Standard autogrill14corp/files/codiceeticoinglese_1.pdf) (http://www.autogrill.com/sites/ Ethics of Code 73 62, 15, autogrill_relazione_cg_marzo_2015_en_def.pdf) (http://www.autogrill.com/sites/autogrill14corp/files/65 20, page on 52, Report Governance Corporate 54, 57, 27 142 6, 136, 1426, 144 6 6 6 10 107 82, 16, 18, 49, 77, 16 16 132 130, 6, 132 130, 6, 133 133 11 6, 8, 21 y16_05_24.pdf) autogrill.com/sites/autogrill14corp/files/rfa_conso_eng_ 132 page on Report Annual Consolidated (http://www. 28 Page N.

2015 Sustainability Report behavior Organization’s of values, principles, norms and standards organization the of structure Governance report the for assurance External option chosen the for Index Content GRI the and chosen Report the ‘in accordance’ option the organization has contents its or regarding report questions for point the Contact (such annual, as cycle biennial)Reporting (if any) previous report recent most of Date information provided) for year) (such calendar or fiscal as period Reporting concerns and key topics the of raised each groupsthat stakeholder the Report itsthrough reporting. including concerns, and key topics those to responded organization has the how and engagement, stakeholder raised through been have that concerns and Key topics process preparation report the of part as specifically undertaken was engagement group, any the of stakeholder an indication whether and of by and type by engagement of including frequency Organization’s approach to stakeholder engagement, engage to whom with stakeholders of selection and identification for Basis organization the by groupsengaged List stakeholder of Boundaries Aspect and Scope in the periods Significant from previous reporting changes reports and the reasons for such restatements in provided previous information of any of restatements Effect outside Boundary Aspect the organization within organization the Boundary Aspect content defining for report process in the identified Aspects Material Boundaries Aspect the and content defining for report the Process statements or equivalent documents organization’s inEntities the included financial consolidated Standard disclosure 137

GRI Standard disclosure Generic disclosures on Management approach Management on disclosures Generic economicDirect value generated and distributed approach Management on disclosures Generic Proportion of spending on local suppliers at significant locations of operation Generic disclosures on Management approach Materials used or volume by weight of materialsPercentage used that recycled are input materials approach Management on disclosures Generic of waste by type weight Total and disposal method approach Management on disclosures Generic Monetary finesand total number value of significant of non- monetary sanctions for non-compliance environmental with laws and regulations approach Management on disclosures Generic of new suppliers thatPercentage screened were using criteria environmental actualSignificant and potential negative environmental impacts the in supply and actions chain taken External assurance The data current collection systems and the business peculiarities do not for a detailedallow of analysis the % of spending local with suppliers. Autogrill reserves to identify measurement to collect criteria data startingthe from next of edition the Sustainability Report 2019. in The data current collection systems do not for a detailed allow analysis of material or consumption by weight Autogrill reservesvolume. to identify measurement to collect criteria data startingthe from next of edition the Sustainability Report 2019. in The data current collection systems do not for a detailed allow analysis of the different types of waste Autogrill reservesdisposal. to identify measurement to collect criteria data starting the from next of edition the Sustainability Report 2019. in currentlyAutogrill is the evaluating implementation of supplier selection guidelines that include social and aspects. environmental Autogrill Group 138 Page N. 16, 37, 122, 122, 37, 16, 123, 130 124 91, 85, 16, 16, 124 132 124, 91, 85, 132 98 109, 110 132 30 fines nor penaltiesNo significant 85, 107 85 85 14, 16, 21, 26, 26, 21, 16, 14, 37 G4-EC1 Material aspect: procurement practices G4-DMA G4-EC9 ENVIRONMENTAL CATEGORY: Material aspect: materials G4-DMA G4-EN1 G4-EN2 Material aspect: effluents and waste G4-DMA G4-EN23 Material aspect: compliance G4-DMA G4-EN29 Material aspect: supplier environmental assessment G4-DMA G4-EN32 G4-EN33 CATEGORY: ECONOMIC CATEGORY: Material aspect: economic performance G4-DMA Specific standard disclosures DMA e indicatori

GRI 4LA16 G4-L G4-DMA grievance mechanisms practices labor aspect: Material A15 G4-L A14 G4-L G4-DMA practices labor for assessment supplier aspect: Material A11 L - 4 G A10 G4-L G4-LA9 G4-DMA training education aspect: and Material G4-LA6 G4-LA5 G4-DMA safety and health occupational aspect: Material G4-LA4 G4-DMA labor/management aspect: Material relations G4-LA2 G4-DMA employment aspect: Material laborpracticesanddecentwork Sub-category: CATEGORY: SOCIAL DMA eindicatori 68 68 85 85 85 58 56 130 56 55, 129 65 65 agreements. bargaining collective the by or regulations local in out the set is inorganizational line provisions changes with the significant for minimum notice of The period 68 68 55 55 53, Page N. environmental aspects. and social include guidelines that selection supplier of implementation evaluating the isAutogrill currently in 2016.Report Sustainability the edition of next from the starting provided will be assessment performance periodic to subject employees of percentage The 2016. in Report Sustainability the edition of next from the starting provided will level be employment and training of gender by broken down capita hours per the relative to Data in 2016.Report Sustainability the edition of next the from starting region provided will be geographic and gender by down broken illnesses professional and accidents, relative to fatalities Data External assurance External 2015 Sustainability Report and resolved through formal grievance mechanisms grievance formal through resolved and filed, addressed, practices labor about grievances of Number approach Management on disclosures Generic taken chain actions and supply in the practices labor for impacts negative potential and Significant actual criteria practices using labor were screened Percentage that suppliers new of Generic disclosures on Management approach category reviews, employee by and development gender by career and receiving performance regular Percentage employees of in endings managing career them assist and employees of employability continued the support that lifelong learning and Programs skills for management category gender, employee by and by employee training of Average per hours year per Generic disclosures on Management approach fatalities, gender region by by and work-related of number total absenteeism, and days, and injury, of rates lost diseases, and Type injury of occupational programs saftey and health occupational on advise and monitor help that committees safety and health management-worker joint in formal represented workforce Percentage total of Generic disclosures on Management approach agreements in collective are specified these including whether changes, regarding operational Minimum periods notice operation of locations significant by employees, part-time or temporary to provided are not that employees full-time to provided Benefits Generic disclosures on Management approach Standard disclosure 139

GRI Standard disclosure Genericdisclosures on Management approach of new suppliers thatPercentage screened were human using rights criteria actualSignificant and potential negative human rights impacts the in supply and actions chain taken Generic disclosures on Management approach number of legalTotal actions for anti-competitive behavior, outcomes their and monopolypractices and anti-trust, Generic disclosures on Management approach Monetary fines and total number value of significant of non- monetary sanctions for non compliance laws with and regulations Generic disclosures on Management approach of new suppliers thatPercentage screened were criteria using society on impacts for actualSignificant and potential negative impacts on society thein supply and actions chain taken Generic disclosures on Management approach product and service of significant Percentage categories for healthwhich and safety impacts assessed are for improvement number of of incidents non-complianceTotal regulations with and voluntary codes concerning the health and safety impacts of products and services by cycle, their life during type outcomes of Generic disclosures on Management approach Results of surveys measuring customer satisfaction Generic disclosures on Management approach Sale of banned or disputed products Generic disclosures on Management approach Monetary finesfor non compliance value with of significant laws and regulations and use concerning the of provision products and services Omissione currentlyAutogrill is the evaluating implementation of supplier selection guidelines that include social and aspects. environmental currentlyAutogrill is the evaluating implementation of supplier selection guidelines that include social and aspects. environmental Autogrill Group 140 Page N. 73, 85 73, 85 26, 85 No incidents. significant 30 fines nor penalties.No significant 85 85 85 87 87 No incidents. significant 7 7, 9 7 80 98 In some countries the and channels, business also offer units tobacco, lotteryproducts like: alcohol. All these tickets, services managed are compliance the in with national legislations. 30 fines. No significant 73, 85 G4-HR10 G 4 - H R11 Sub-category: society Material aspect: behavior anti-competitive G4-DMA G4-SO7 Material aspect: compliance G4-DMA G4-SO8 Material aspect: supplier assessment for impacts on society G4-DMA G4-SO9 G4-SO10 Sub-category: product responsibility Material aspect: customer health and safety G4-DMA G4-PR1 G4-PR2 Material aspect: product and service labeling G4-DMA G4-PR5 Material aspect: marketing communications G4-DMA G4-PR6 Material aspect: compliance G4-DMA G4-PR9 Sub-category: human rights Material aspect: supplier human rights assessment G4-DMA DMA e indicatori

GRI Annex -references to other indicators in addition to GRI indicators Anti-corruption society Sub category: opportunity equal and Diversity laborpracticesanddecentwork Sub-category: CATEGORY: SOCIAL Trasport Emissions Water Energy CATEGORY: ENVIRONMENT 2015 Sustainability Report pag. 8, 18, 21, 57 pag. 8, 18, 21, 57, 62, 128 pag. 8, 18, 21, 105, 116, 132 pag. 8, 18, 21, 105, 115 pag. 8, 18, 21, 105, 117, 124, 132 pag. 8, 18, 21, 105, 115, 124, 131 141

GRI 142

(G4-32; G4-33) Independent Auditors’ Report Independent Auditors

Autogrill Group 143 Independent Auditors

2015 Sustainability Report Autogrill S.p.A. (G4-3; G4-5, G4-7; G4-31)

Registered offices Via Luigi Giulietti, 9 28100 Novara, Italia

Share Capital: € 68,688,000 fully paid-in Tax Code – Novara Registrar of Companies: 3091940266 Novara REA:188902 REA – VAT ID No.: 01630740032

Headquarters Centro Direzionale Milanofiori Palazzo Z, Strada 5 20089 Rozzano (Milan), Italy Tel. (+39) 02 4826.1

Contacts IA & Corporate Social Responsibility Dept. Telephone (+39) 02 48263490

Group Media Relations Telephone (+39) 02 48263250 www.autogrill.com

This Sustainability Report was prepared and drafted thanks to the invaluable contribution of all the colleagues, who collaborate in collecting data and information made of public domain for the benefit of all readers.

Coordination zero3zero9 - Milan

Design Inarea - Rome

Layouts Laura de Nigris - Milan

Print Grafiche Antiga (TV) Printed on FSC certified paper Heaven 42 - Scheufelen

Printed on May 2016 National Stadium “Bird’s Nest” (Beijing - China) Architects Herzog & de Meuron

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