Residents’ and staff news from MOREINSTORE
18 Hi-tech Christmas magic Residents light up Highlands
22 IT innovation in care Technology enables person-centred care
Residents create magic this Christmas
DecemberDecember 2017 2017 / ISSUE / ISSUE 03 03 FROM THE CEO’S DESK
will completely transform a tired space $240 million into the development into a much more modern, user-friendly of a retirement village on the prime and welcoming area, employing some north-facing site, giving Metlifecare savvy design techniques. the opportunity to create a premium retirement destination. Artist’s impression of the new café at Hibiscus Coast Village FixedRETIREMENT village fee LIVING for life - INDEPENDENT VILLAS - - INDEPENDENTRETIREMENT APARTMENTS LIVING - - -SERVICED INDEPENDENT APARTMENTS VILLAS - - - INDEPENDENT APARTMENTS - - SERVICED APARTMENTS - Metlifecare CEO Glen Sowry on the last months of 2017 MORE IN STORE MAGAZINE Last month saw the Resident Annual At the end of November, I was very Contents: General Meetings take place in every proud to open our newest care home at Page 3 village. These meetings are a very Somervale village in Mount Maunganui. From the CEO’s desk important fixture in the Metlifecare This 69-bed care home is designed Page 4 calendar – they are an opportunity in the homestead model, where up to News for residents to meet members of the 16 residents live in an area complete Page 6 Executive team as well as discuss village with shared lounge, full kitchen and A fresh approach matters with village management teams. dining room facilities where they can Page 8 Regrettably, I was unable to attend the entertain family and friends in a warm Big Hearted in AGMs this year as I was on study leave, and welcoming home-like environment. the community however, all the village AGMs were well This model has proven to be extremely Page 18 represented by our Executive team. Artist impression popular with our residents and staff Hi-tech Christmas magic Following the village AGMs, Resident at Greenwich Gardens on Auckland’s Page 20 North Shore, and I’m confident that Celebrating our annual Committee Chairs will gather in award winners Auckland in early December for their residents moving into Somervale will feel Page 22 annual conference, which Metlifecare right at home with our passionate team BRAND NEW FLOOR PLANS JUST RELEASED of caregivers, and the modern, bright Electronic health proudly supports. I feel it’s important record system to support this forum because scheme with plenty of green space and FOR PINESONG MANUKAU APARTMENTS excellent aspect. Page 24 while each Metlifecare village has Happenings its unique characteristics, residents Page 39 Artist’s impression of the new village value the fact they are part of a larger at Red Beach Compliments CALL TO VIEW 09 817 0464 ‘family’ of villages, and this gathering enables Chairs to retain ties with their counterparts, while discussing items Publisher PlusOne Creative that are important to each village and Editor Dominique Crikemans to the group. The Conference is also Cover Hi-tech Christmas an opportunity for the Chairs to hold tree at Highlands open and frank discussions with me and For all editorial enquiries, please contact members of my Executive team, which On the development front, we will start the editor at [email protected] I encourage and rather look forward to! construction of our new village in Red Metlifecare’s More in Store magazine As part of Metlifecare’s ongoing Beach in the coming months. We worked has a distribution of 7000 and is commitment to invest in our existing with Council and the local community available online at metlifecare.co.nz villages, and as part of our recently to develop a design that will essentially completed long-term maintenance become a village within a village – review, we have commenced a we envisage the new, contemporary PO Box 37463, Parnell programme to refresh and regenerate village will become a social hub of its surrounding community. Auckland 1151 communal areas in some of our more metlifecare.co.nz mature villages. One of the more exciting We also announced in late October the 0800 909 303 regeneration projects will reinvigorate conditional acquisition of a new waters- the café, dining and bar areas at edge site at Scott Point in the fast- Hibiscus Coast Village. Due to start in growing northwest Auckland suburb of the first half of 2018, and using our in- Hobsonville. We intend to invest around Artist impression house interior design capabilities, we /metlifecare
Call Allan on 09 817 0464 PINESONG
RAD2173 metlifecare.co.nz 66 Avonleigh Road, Titirangi02 03 metlifecare.co.nz MORE IN STORE NEWS DECEMBER 2017
Julie Garlick General Manager Prior to her time at SkyCity, Julie was General Manager of Marketing Marketing at The Warehouse and helped reshape that Metlifecare appoints iconic company into a stronger market position in the highly competitive retail sector. In the years preceding her time at The Warehouse, Julie also held senior marketing new executive team roles at a number of high profile New Zealand companies. With this very diverse range of marketing and senior executive experience, Julie is well placed to accelerate Metlifecare’s brand and market position in the retirement members village sector and to build off the innovative recent initiatives Richard Thomson joined Metlifecare such as Metlifecare’s partnership with Simon Gault. Richard Thomson Chief Financial as Chief Financial Officer in Officer September.
Metlifecare is extremely pleased to have secured Richard’s executive talents for this critical role within the company. Richard brings outstanding technical corporate finance skills and experience, initially honed through a lengthy tenure at PwC, as well as investment banking experience gained from his time with JPMorgan. More recently, Richard has been in executive leadership roles Metlifecare acquires with Air New Zealand in both the corporate finance and commercial areas of the business where he has demonstrated strong financial, strategic and commercial expertise that will be immediately waterfront land in Auckland’s applicable and relevant to Metlifecare as the company focuses on its growth, innovation and commercial performance agenda. Hobsonville Point Richard has strong leadership skills and an outstanding track record in driving innovation in complex operational and Metlifecare Limited announced in October the northwest of Auckland is significantly underserved in commercially competitive environments involving significant asset conditional acquisition of a new waterfront site at Scott retirement and aged care services. “Our projections show investment. These same dynamics which Richard has contributed to Point, in the fast-growing northwest Auckland suburb of that, with the 75+ age demographic predicted to treble in strongly at Air New Zealand, are becoming increasingly important Hobsonville. size over the next 20 years, there will be strong and on- in the retirement village sector and Richard will bring a depth of going demand. We are also confident that the premium experience to the Metlifecare executive team which we look forward Chief Executive Glen Sowry said the company intended village design and residential living experience offered to sharing. to invest around $240 million into the development of a by Metlifecare will ensure that the new village is highly retirement village on the Clark Road site. “We are excited competitive and sought-after.” about securing this prime, north-facing, waters-edge site which gives us the opportunity to create a premium The proposed village is likely to comprise approximately Metlifecare appointed Julie Garlick to the position of General retirement destination.” 300 independent living and care units; including one- Manager Marketing in October. level coastal villas, two and three level apartments and a Mr Sowry said the new village would help meet the homestead model care home. The project is expected to needs of an aging population in one of Auckland’s fastest- deliver positive economic returns for the company. Mr Julie is an extremely experienced senior marketing executive with a broad and diverse set of skills that will ensure growing areas. “Hobsonville Point has become a very Sowry said the conditions – which include obtaining a Metlifecare is well positioned to continue lifting its tempo and performance in an increasingly competitive retirement desirable neighbourhood due to its accessibility, amenity resource consent for the proposed framework plan – are village and aged care market. and the quality of life that it offers its residents who can expected to be satisfied in the first quarter of 2018. combine urban living with a waters-edge location. People Most recently Julie was the General Manager Marketing at SkyCity Auckland where she oversaw a transformation in of all ages and stages, and from across Auckland, are The new site will take Metlifecare’s total number of sites the way SkyCity positioned itself into an entertainment, dining and accommodation leader. In her role at SkyCity, Julie and choosing to live in Hobsonville and this applies equally to to 28, of which 18 are in the Auckland region. Metlifecare is her team won many industry awards for marketing innovation and effectiveness. These skills will be directly transferable older residents.” on track to deliver more than 250 new retirement units and to Metlifecare as the company looks to increase focus on enhancing the customer experience as a source of competitive care beds in the year to 30 June 2018. differentiation and also looking at how it leverages digital environments to extend its reach and profile in the market. Mr Sowry noted that while a number of other retirement living options were also being developed in the area, the
04 05 metlifecare.co.nz MORE IN STORE NEWS DECEMBER 2017
New care home brings fresh approach to elder care in the Bay of Plenty
Metlifecare has just opened its newest care home. Tauranga Mayor Greg Brownless and Metlifecare CEO Glen Sowry The revolutionary design of the care home at Somervale officially open Somervale’s new care home. VIPs and guests welcomed onto the care home site at the official opening. village in Mount Maunganui has won current and potential residents over. Resident Pippa Cunliffe, who’s moving Nurse Manager Sharon Owen, longest-serving caregiver Barbara Welch in in December, says she decided to move into one of and Village Manager Rhonda Howie cut the cake. Somervale’s new care suites after realising “she needed help with things she couldn’t do herself.”
The things Pippa is most looking forward to include the SOMERVALE family-style dining arrangements, the way the meals will be served to her and her fellow residents, and the fact that her CARE HOME family can visit at any time and cook her a meal using the shared kitchen. “All those little things are very important. They just want it to be more family home-related.” THE FACTS
Metlifecare supports and enables residents’ · Designed in the ‘household’ model, independence by getting to know each resident and their where residents live in smaller areas loved ones, and what matters to them as individuals. And of 12 suites, complete with full The new serviced aprtments. the new design is part of the reinvention of our care service. kitchen, dining room and lounge, This new type of care home is unlike any retirement the state-of-the-art, two-storey care village offering in the Bay of Plenty region. Residents live home has 69 care suites and in smaller groups of no more than 12 care suites, with each 16 serviced apartments. group having its own full kitchen, dining room and lounge area, reflecting a modern home environment. · Construction started in April 2016. The team has ensured residents will be proud to call The boutique-like care home, with its friendly Somervale their home by enabling them to enjoy meals in layout, creates a much more intimate and personalised a similar way to a family dining together. We understand · Officially opened by Tauranga Mayor environment for residents and their families. Coupled with quality family time is important to our residents, so the new Greg Brownless and Metlifecare CEO the exceptional quality of assistance that Metlifecare staff design means families can bring their own ingredients to Glen Sowry on 30 November 2017. are committed to providing, the new Somervale care home cook their favourite meals in the kitchen with their loved One of the shared lounge and kitchen areas. empowers residents to direct their own care. ones. “It sounds like it will be a five-star home, I really like · Residents start moving in in the sound of the more intimate layout, with a lounge and Metlifecare is committed to honouring and enabling kitchen area for our use. It means I can have my family over December 2017. residents’ choice and preferences and supporting them in for a meal,” says Pippa. maintaining control over the things that matter to them. · Downstairs suites have access to the Family inclusiveness and residents’ happiness are top outdoor courtyard; upstairs suites In addition to the 69 care suites, there are also 16 new priorities for Metlifecare, and the staff at Somervale have have Juliet balconies overlooking the serviced apartments available. These apartments serve made every effort to uphold their commitment to high- as a bridge between independent living and assisted care quality care built around the preferences of their residents. courtyard. for those who would like more autonomy, along with the reassurance that care is always close by. Whatever their Extending the fresh approach in the Bay is on the cards · Each suite has full ensuite, heat preference, residents of Somervale have the option to tailor – planning for two new care homes at The Avenues and pump, 32” TV and is WiFi enabled. their living experience to their needs and desires. Papamoa Beach Village is underway. New shared kitchen.
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BIG HEARTED IN
THE COMMUNITY CRESTWOOD VILLAGE Crestwood’s Fish n’ Chips Daffodil Day Our villages are an integral part of their communities and we consider it important to Crestwood’s dining room was packed to the rafters support local initiatives. Every Metlifecare village creates its own identity that closely reflects recently, with residents enjoying a delicious fish and the unique characteristics of its wider area, so it’s natural for residents to be involved with chips dinner with a difference. Residents and staff were supporting Daffodil Day, the Cancer Society’s fundraising and support their local groups, clubs and associations. appeal. After dinner, 13 teams tested their academic skills in the Trivia Quiz. Not only did the gathering raise their KAPITI VILLAGE glasses to a very enjoyable evening, they also raised over $1,300 for the Cancer Society. What a generous bunch!
METLIFECARE PALMERSTON NORTH Palmerston North team raises funds and smiles Palmerston North village staff raised funds and smiles on 25 August which is Daffodil Day, The Cancer Society’s iconic fundraising event. For 27 years, Daffodil Day has inspired New Zealanders to come together and support the Cancer Society’s work and raise awareness of cancer in New Zealand. Donations go towards vital scientific research into the causes and treatment of all types of cancer, as well as providing a wide range of support services, education and awareness campaigns / programmes for people affected by cancer. Raewyn Clayden, Christine Bostock, Sheree Williamson And don’t the PAN daffs look gorgeous?! Sue Bilton, Christine McDermott
Kapiti Village’s arts and crafts group with the $10,000 cheque for Wellington Free Ambulance. HILLSBOROUGH HEIGHTS VILLAGE Story courtesy of Kapiti News The completed products are sold in the Village store, largely to Kapiti Village residents. “The reason we have HHV Daffodil Day... yellow cupcakes and coffee morning tea ... We broke all fundraising records at Crafts help to fund free ambulance been able to raise so much money through this process is HHV and raised over $500 for the Cancer Society. The arts & crafts group at Kapiti Village has been busy for because of the support we receive from Village residents the past 18 months, crafting their hearts out to raise much- who are completely behind us. Most of the money comes needed donations for the Wellington Free Ambulance from within the Village. Kapiti Village residents are very service. The group set their ambitious $10,000 goal 18 generous”. months ago and now the target has been reached, and a As the only free emergency ambulance service in the cheque handed over to the ambulance service. Southern Hemisphere, the Wellington Free Ambulance The group’s members have been donating their free time relies entirely on donations from the public to maintain to ongoing fundraising efforts for the past 12 years, making its status as a free service to the residents of greater greeting cards, knitted and sewn garments and novelty Wellington and the Wairarapa. articles. The group of around 18 residents has gifted a The funds will go directly towards the everyday expenses grand total of $52,000 to the cause since starting. of the service. “The bulk of our crafting is done in our own free time, The group chose the Wellington Free Ambulance as their but we meet each Wednesday afternoon to work together charity to support very early on, largely because the service and show each other what we are working on,” said Kapiti is so important to the group and the wider community. Village resident Jeanette Murphy, who has been part of the group since it first began. Jean with daffodil Beautiful daffodil cupcakes Tea & daffodil cupcake and cupcake
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BIG HEARTED IN THE COMMUNITY
BAYSWATER BAYSWATER BAY’s bra beauties The power of pink The men at Bayswater love to strut their The Bayswater team has set their minds to a stuff, so boldly modelled bras festooned big fundraising challenge for 2017. They chose with all sorts of bedecked gorgeousness to raise funds and awareness for The Breast on 21 July when Bayswater residents held Cancer Foundation’s work. their second fundraising event for Breast Cancer Awareness, by holding a “Decorate a Bra” competition. Their latest endeavour is the third event they’ve hosted this year and they put their baking skills to work, holding a cake stall on Monday 28 Fifteen entries were judged providing The line-up of six finalists August. Despite the terrible weather the team much fun and frivolity – especially as it raised over $250 for the cause. This brings the was the men who modelled the decorated total raised so far this year by the Bayswater bras. One of the models was a staff team to over $2,300 so far. Well done team! member and staff were also involved in putting together a lovely raffle, prizes for 1st, 2nd and 3rd placings and spot prizes. LONGFORD PARK VILLAGE Social Co-ordinator Sam Martin was a judge along with special guest, the Mayor of Tauranga Greg Brownless.
Care Support Worker Maria decorated a bra and several staff baked for the afternoon tea which followed the competition. Six finalists were chosen and the 1st place getter was ‘Silver Lights’, made by resident Doris Jones. Care Support Worker bra ‘Keep those puppies warm’ bra To date, Bayswater’s Pink Ribbon Events for 2017 have raised over $2,000 for the cause and they have another two events planned this year. Way to go Bayswater team – what an inspirational village!
The Busy Fingers group includes: Barbara Inwood, Audrey Bagley, Daphne Cosford, Jan Smyth, Dawn Fitzpatrick, Anne Haugh, Mena Wills, Corinne Anderson, Raewyn Anderson, Nelly de Vreede, Olive Slack, Margaret McDougall, Olive Shieffelbein, Donna Shaw, Olga Sloog, June Goldsmith and Val Bougen
Longford Park Village group gets crafty The LPV Busy Fingers group is really busy. Since its inception four years ago, the 15-20 ladies in the group, who meet twice a month for two hours, have crafted: ‘Pink Ribbons‘ bra Designer & model – Doris - 20 beanies and 15 scarves for a special needs school in Takanini. Jones and Colin Price - 43 teddy bears for St John Ambulance Service, Manukau District. - 250 poppies sent to Waiouru Army Museum to be framed and hung in the museum. - 40 Angel pockets for babies who don’t get a chance to live. The latest challenge is 2,000 jerseys needed by Plunket nationwide. The LPV ladies are hoping to knit 38 of them very soon!
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BIG HEARTED IN THE ORCHARDS THE COMMUNITY Cupcakes raise hundreds The Orchards took part in the SPCA Cupcake Day in August to raise funds for the organisation. And they managed to raise GREENWOOD PARK over $700 from the cupcake market, with all proceeds going straight to the SPCA. This day has been a long time organising as the team really wanted to make it successful for residents taking part, but also Story and photo courtesy of Sun Live, The Weekend Sun, 10 August 2017 just as much for the SPCA. The market saw over 300 cupcakes lovingly baked, iced, decorated and donated to the very worthy cause by residents and staff. We are very grateful to have such a giving village community. Greenwood Park residents open their doors to students Greenwood Park resident Maureen Habgood is a good sort. She has always been a problem- solver, so when she heard about Tauranga’s accommodation shortage during September’s AIMS Games, she sprang into action. The vibrant 78 year old has galvanised fellow residents at Greenwood Park into opening their Greenwood Park resident homes to students from St Bernard’s College in Maureen Habgood, with the Wellington for the week-long intermediate-aged St Bernard’s College football team (inset) heading to next school tournament. And in doing so, she hopes months AIMS Games. she’s set an innovative precedent for future years. was to get into all the Metlifecare villages this year – luckily A delectable display “Animal faces” cupcakes Hundreds of cupcakes to choose from “Last year, reading about the lack of accommodation, I there are some moments of clarity and I realised I’d taken started thinking that it would be so disappointing for schools on a lot just organising Greenwood Park but next year, look that wanted to come but couldn’t”, Maureen explains. “I out!” kept reading about how teams had stayed from Waihi to St Bernard’s is a Catholic boys’ school in Lower Hutt, Metlifecare elves Whakatane, travelling every day, and a little light came on catering for Year 7-13 students. This will be the school’s first in my head and I thought, ‘I’ve got a spare bedroom and so create magic trip to the AIMS Games and director of sport Andrew Cavill For over 20 years, Kiwi kids have does my neighbour and the person down the drive – why says the Greenwood Park offer has been an ideal solution. been calling the Santaline to leave can’t we do something?”. “Finding accommodation in Tauranga was a real issue but Santa their wish list. For all that time, She approached tournament director Vicki Semple, who staying at a lifestyle village will be new and exciting for the the kids have had to leave messages loved the idea. boys,” says Andrew. on the answer phone. Not any more. This year, Santa recruited some “Every year, there’s an increase in athletes but that’s matched “It will be good for them to be able to stay with an older special helpers to give him a hand by the generosity of Tauranga residents opening their doors generation and hopefully the residents will really enjoy with Spark Santaline, so kids had the and homes,” says Vicki. having our boys there as company too and will get in behind chance to speak to a real person. them. All of a sudden, St Bernard’s might have its own cheer Recognise any of his elves? “Maureen’s passion and drive for this project has been squad for the week, and we hope the connection there can absolutely incredible and it’s definitely opened up options continue on.” Jan Ellin from The Poynton John Watts from The Orchards for us in the future.”
That passion was contagious; within weeks, Maureen Do you have a story, event, milestone secured nearly 40 beds for the visiting athletes, with plenty or celebration to share? of ideas for more. If you’ve got a story or event to share that you’d “I’m really proud of them here,” she says of her fellow like to see featured in this Metlifecare magazine, residents. “The reaction that I’ve had has just been amazing please email your stories and photos to: and management here have been totally supportive. It’s a [email protected] or send them to two-pronged thing – I want to demonstrate we can all work The Editor, More in Store Magazine, together and it will be really good for the residents to have PO Box 37463 Parnell, Auckland 1151. some company and outside interest for the week. My idea
Training at Santa’s headquarters
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BE IN TO WIN A REPLICA WINNIE-THE-POOH BEAR!
To celebrate the release of the movie Goodbye Christopher Robin in cinemas now, Metlifecare is giving you the chance to win this limited-edition Edward Bear.
Edward Bear is a replica of the teddy bear that inspired AA Milne’s Winnie-the-Pooh. Hand-crafted featuring a golden mohair coat, pure woollen felt paws, deep amber eyes, a hand-embroidered nose and a wry smile, Edward is presented in a gift box with a letter sharing his unique story.
Enter a world of imagination and discover the story that inspired a generation. Goodbye Christopher Robin gives a rare glimpse into the relationship between beloved children’s author A. A. Milne (played by Domhnall Gleeson) ENTERING IS EASY and his son Christopher Robin, whose toys inspired the magical To win* this beautiful, limited-edition replica Edward Bear, simply answer the question below. world of Winnie-the-Pooh. Along Please send your entries to: [email protected] by Friday 12 January 2018. All entries with his mother Daphne (Margot with the correct answer will go in the draw. The winning entry will be drawn at random and Robbie), and his nanny Olive (Kelly the winner notified on 15 January 2018. The judges’ decision is final. Macdonald), Christopher Robin and his family are swept up in the international success of the books; QUESTION IN CINEMAS NOW the enchanting tales bringing hope and comfort to England after the Which English author created the beloved Winnie-the-Pooh stories? First World War. But with the eyes of the world on Christopher Robin, what will the cost be to the family? Please include your full name, the Metlifecare village you live in, and your contact details Goodbye Christopher Robin is in (phone and email preferable). cinemas now.
* This competition is open to Metlifecare residents only.
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RENEE DAJI, HR Coordinator, Support Office Big Hearted Awards HR Coordinator Renee Daji spent many months with the Greenwich Gardens’ team working through additional recruitment needed for the new care home for its opening in Our Big Hearted Award recipients for the latest quarter have been recognised July. Renee supported the team through the whole process including screening candidates, for their demonstration of Metlifecare’s values of respect, teamwork, organising interviews, reference checking and organising employment packs for new integrity and passion. These are the Metlifecare people who stand out every day, starters. The GNG team really appreciated Renee’s support and the fact she’s spent time going above and beyond for our residents and for each other. in the village with staff. They’re also grateful because they know Renee’s had to juggle 24 villages, while always making them feel like they were always the centre of her attention! Renee Daji
ANN FRANKS, Nurse Manager, Longford Park Village CAROL LEE, Clinical Quality & Risk Manager, Support Office A resident in her 90s at Longford Park Village nominated Nurse Manager Ann Franks Clinical Quality & Risk Manager Carol Lee’s support of the Greenwich Gardens’ team for getting her back on her feet again after a bout of illness and subsequent depression. Ann during the process to open the new care home meant it achieved a pre-opening audit with visited the resident regularly to ensure she ate and drank enough, organised a doctor’s visit, no ‘partials’ - a clear audit. Carol’s support meant she was always available to the team, collected her prescriptions and even did her washing to help get her back on her feet. “All helped with planning and recruitment, always working with the team to keep their eye on our nurses at LPV are amazing and all go well beyond normal duties to care for us. We are the goal of ‘opening the care home with excellence’ and ‘getting four-year certification on so lucky to have Ann, Linda and Joanne at the village”. the first full audit’. Ann Franks Carol Lee
TONY RODGERS, Night Services’ Supervisor, Hibiscus Coast Village LEONIE KNELL, Village Manager, Hibiscus Coast Village Tony Rodgers, Hibiscus Coast Village’s Night Services’ Supervisor supported a Hibiscus Coast Village Village Manager Leonie Knell went above and beyond when resident through a frightening time when she suffered severe bleeding and called for she assisted a resident after his wife had a stroke and was taken to hospital. Leonie helped help. Tony arrived quickly, helping her to stay calm and feel supported, trying to stem the resident, who is blind, pack a bag for his wife and then drove him 40 minutes to the the bleeding. When it continued, Tony called an ambulance and stayed with her until it hospital so he could be with her. Leonie was there in his time of need, ensuring he could arrived. The resident is thankful to Tony for being there with her: “Tony was with me very be with his wife at a critical time, and taking some of the stress away. quickly – without his presence and reassurance, I would have panicked. I had lost a lot Leonie Knell of blood. Thank you, Tony, you were great.” Tony Rodgers
GRANT CARR, Night Porter, Coastal Villas IAN KRAAL, Maintenance Person, Hibiscus Coast Village Night Porter at Coastal Villas, Grant Carr helped a resident who was suffering chest pains during a recent Maintenance Person Ian Kraal from Hibiscus Coast Village stepped in to support a earthquake. The emergency call 111 network went down and an ambulance couldn’t be called, so Grant stayed with the resident with dementia when he realised she was selling an expensive, brand new chair to resident, keeping them calm, while also keeping other residents in the apartment block calm. His manner meant that a second-hand dealer. Ian expressed concern to the Village Manager that the resident was none of the residents panicked, and eventually the resident with chest pains was transferred to hospital an hour later. being taken advantage of. They got in touch with the resident’s family, who then discussed Thanks Grant – your demeanour means a lot to our residents in a difficult time. their concern for her declining financial awareness. The family intervened with the dealer and the resident was saved from losing over $1,000. Thanks Ian for putting the needs of our residents first, and for speaking out to stand up for those who are becoming less able. Ian Kraal KIM CALLINAN, Domestic Aid, Coastal Villas As a cleaner for a couple in the village for a very long time, Kim maintained regular contact with them when one of the couple moved into the care home. Kim attended her funeral to the deep appreciation of her husband, who has found Kim’s kindnesses and support invaluable. BARBARA HIBBS-CLARK, Social Coordinator, Powley Powley’s Social Coordinator Barbara Hibbs-Clark was concerned after she couldn’t Kim Callinan reach a resident on her home phone. Barbara and the Village Manager went to the resident’s cottage and finding her unwell, called an ambulance and notified her family. Barbara stayed with the resident until the ambulance came – packing a bag for her, helping her dress and Know someone who’s delivered an exceptional service or experience? making sure she was as comfortable as possible. Barbara also cleaned the cottage so upon Metlifecare staff are nominated by their colleagues, managers and residents for a monthly Heart of Gold Award the resident’s return, she didn’t have to worry about it. for going above and beyond to truly deliver an exceptional experience to our residents and colleagues. Barbara Hibbs-Clark We recognise all Heart of Gold Award winners in villages and in support office. If you’d like to nominate someone, please talk to reception.
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Proud Highlands’ residents at the ‘lighting’ ceremony on 1 December.
The final design concept chosen by the group
Lighting up the residents’ lounge Highlands’ residents Jim Stuart and Tricia Downie put the finishing touches to the tree. Hi-tech Christmas magic
There’s a generation of New Zealanders who know that The residents got involved at the outset and took on the to make is not just fun but is also meaningful. These are challenges of designing and building the tree from scratch the people enjoying life, continuing to make and create in including choosing the size, design and materials, and their homes, garages and workshops, in vibrant places like selecting its ultimate location. In the process, they learned Metlifecare retirement villages. new skills in computer-based design, CNC and 3D printing. Over the last few months, we gave some of them a The result of their endeavours is a spectacular two- challenge – to learn about the part that new technologies metre-high outdoor tree for their village, as well as a smaller can play in “making”, to enhance the very practical skills indoor one, pride of place in the care home. they’ve always had as part of the Makers Movement project. The trees are constructed of Perspex fins, fitted to an Earlier in the year, a group of residents from The internally-lit central post. The Perspex refracts the light, Orchards village in Auckland’s Glenfield took on a hi-tech creating a spectacular piece of three-dimensional art. The project using 21st Century technology to create cookie lighting is multi-coloured, with different, adjustable phasings cutters using 3D printing. To see the whole Makers Movement story, go to And in November, another group of residents from metlifecare.co.nz. Highlands village in Highland Park used computer numerical control cutting (CNC) technology and 3D printing to design a Christmas tree and bring it to life.
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The 2017 Heart of it All Awards winners (leadership awards): Celebrating our ‘Heart These awards recognise those who have made a difference through demonstrating our values, customer service principles, care principles and contributed to our strategic goals. of it All’ award winners CUSTOMER HERO AWARD for delivering truly outstanding customer service aligned to our Customer Service Principles and Care Principles was awarded to (joint winners): A highlight of our annual Leadership Conference in September is the celebration of our talented people through the Ann Franks, Nurse Manager, Longford Park Village for her dedication, care and concern shown for a very Heart of it All Awards. unwell resident who credits Ann in her role as Nurse Manager for saving her life, ensuring she got back on her feet and recovered fully. Metlifecare’s annual Heart of it All Awards celebrate our stars and heroes who consistently deliver exceptional customer service for residents and colleagues. The awards recognise the special people who demonstrate our values, care principles Janyce Gallichan, Executive Assistant to CEO & Board for going above and beyond her role to support other members of the Executive Team and for her passion for inclusiveness and ensuring Support Office and wider and customer service principles, and whose actions help Metlifecare achieve its strategic goals. Metlifecare related events and logistics run smoothly and efficiently. This year we recognised and celebrated the achievements of teams and individuals who have made a significant Linda Wilson, Duty Manager, Dannemora Gardens for demonstrating her first aid skills by performing life-saving contribution to Metlifecare over the past year. A huge congratulations to all our winners and finalists - you are all true actions on a resident until the emergency services arrived. Linda kept a clear head in an emergency and did her Village leaders. proud with her swift actions. There are two categories of awards – those based on measurable performance throughout the financial year, and those Finalist: Lynne Perry, Home Support Worker, Bayswater awards that are nominated by Metlifecare people. This year, we received over 80 nominations across four leadership categories: Leadership, Customer Hero, Health & Safety Hero and Overall Strategic Contribution of the Year. HEALTH & SAFETY HERO AWARD for outstanding health & safety practice went to: Emily Pouwhare, Gardener, Hibiscus Coast Village for embracing our Health & Safety by ensuring the safety of all concerned when protocol was not followed by external contractors during a refurbishment of the village’s front entrance. Emily demonstrated The 2017 Heart of it All Awards winners (performance-based): initiative and courage to step in to ensure that appropriate safety steps were taken. VILLAGE OF THE YEAR: Longford Park Village Finalist: Sharon Stevens, Laundry/Cleaner Supervisor, Metlifecare Palmerston North BEST RESIDENT SATISFACTION SURVEY, VILLAGE: Longford Park Village BEST RESIDENT SATISFACTION SURVEY, CARE HOME: Somervale THE LEADERSHIP AWARD for outstanding leadership recognises employees who have demonstrated outstanding leadership aligned to our leadership competencies including customer focus, resilience, interpersonal savvy and SALES EXECUTIVE OF THE YEAR: Bridget Francis, Metlifecare Palmerston North relevant job family competencies. This award went to: Mary Stewart, Clinical Quality & Risk Manager for CLINICAL MANAGER OF THE YEAR: Ann Franks, Longford Park Village demonstrating outstanding leadership skills during the transition of the Bay of Plenty DHB contract and employees to the Salvation Army. Mary worked in partnership with the Human Resources team to ensure the process was managed VILLAGE MANAGER OF THE YEAR: Lynn Moffat, The Avenues smoothly and efficiently during a challenging time for all parties concerned. ROBYN LYALL AWARD FOR MOST IMPROVED MANAGER OF THE YEAR: Craig White, Oakridge Villas Finalist: Rachel Liddel, Care Services Manager, Hibiscus Coast Village
A jubilant sales team THE OVERALL STRATEGIC CONTRIBUTION OF THE YEAR AWARD recognises an individual or team who has demonstrated a considerable impact to the business in one or more of our strategic goals of Customer Experience, Commercial Intensity and Accelerated Growth.
THE INDIVIDUAL AWARD for significant contribution to the strategic goals of the business went to Learning & Development Manager Vicky Varlamova for her significant contribution to establishing and delivering the learning and development framework and offering at Metlifecare. Through her customer-centric style and can-do approach she has delivered a significant number of targeted initiatives that have been instrumental in driving the development and engagement of our people to meet our business goals.
Above: Oakridge Villas THE OVERALL STRATEGIC CONTRIBUTION OF THE YEAR TEAM Village Manager Craig White was presented his award by AWA R D went to the cross-functional team that delivered the successful Operations Manager Blair Smith as he was unable to attend the opening of the Greenwich Gardens care home. The team includes Group awards event. Development Manager Justin Donnelly for his expertise, delivery and project management, Clinical Quality & Risk Manager Carol Lee for her role in ensuring certification was obtained first time around
Third place getter in the first New Zealand series following a robust audit process and Village Manager Ruth Scandrett Our Overall Strategic Contribution of the Year Right: Our annual Heart of of The X Factor, singer-songwriter and musician for her leadership, drive and operational delivery. Award individual winner Vicky Varlamova with it All Award winners! Benny Tipene entertained during the evening. CEO Glen Sowry
20 21 metlifecare.co.nz MORE IN STORE DECEMBER 2017
authorised staff in real-time. The system also facilitates faster communication between staff in different villages. Embracing a culture of continuous quality Metlifecare develops improvement Metlifecare’s Clinical Nurse Director Tanya Bish sees the development of this new system as an excellent way electronic health record to promote work process efficiency while enhancing the quality of care our residents receive. system An integrated electronic health record supports resident-directed care, increased compliance and positions Metlifecare well, by preparing its staff for the Metlifecare’s Clinical Clinical Nurse Educator Jed Montayre Resident Experience and staff anticipated future digitalisation of health records at a Nurse Educator Jed engagement national level. The electronic system also decreases the Montayre delves into the An electronic documentation system likelihood of errors and missed information in residents’ allows staff to manage their time files, improving resident care outcomes. benefits of going electronic. efficiently and effectively. Instead of spending time in a duplicative process Tanya Bish emphasises that “using this technology Metlifecare is moving to an integrated of writing notes (e.g. residents’ progress to improve our efficiency on technical tasks like electronic health record system in its and events) from one folder to another, documentation encourages our staff to focus on customer record management system. the enhanced electronic platform providing the human touch and close attention to our facilitates a recording or documentation residents, which undoubtedly will improve the resident Working together, staff from our system that automatically duplicates experience. It’s actually letting the technology work information technology and clinical data entered at one section to sections for us by enabling staff to provide a person-centred teams first created a pilot programme to where the data is also considered approach to resident care”. test the proposed system to document relevant. residents’ care records electronically Greenwich Gardens’ care home is now one of the at Greenwich Gardens’ care home in For example, traditionally, when few care homes in New Zealand that primarily captures Auckland’s Unsworth Heights. nurses record blood pressure readings resident information electronically and is well on its way Greenwich Gardens’ care staff Lorenz Colina, Leka Ahofono, Linta Joe for residents, they complete a blood Rose, Jasmine Cubilo and Sheila Catedral with a mobile laptop containing to becoming a centre of excellence for resident-directed The trial system, which will mean pressure form and then re-write these readings to the electronic health records. The mobile unit is key during handovers, care. Prior to opening, auditors were particularly less paper work and more time for staff to spend with GP rounds, and for entering clinical data including assessments, progress another folder or the residents’ notes for the day. With notes and vital signs into the records system on a real-time basis. interested in its ‘household’ model of care and how residents, was introduced following associated pilot our electronic system, nurses and other staff only need Metlifecare plans to use modern technology in the projects at several Metlifecare villages, including a wound to enter data once, which will then become available in Greenwich Gardens’ Nurse Manager Catherine Escol delivery of care. We look forward to demonstrating how assessment tool used by nurses at our Bay of Plenty the electronic blood pressure form and in the electronic is very enthusiastic about the benefits this promising well this model is working at the next audit. villages. Another tool designed to identify initial care resident progress notes. In addition, the monitoring and initiative will bring. “The electronic documentation needs was also trialled by the Highlands, Palmerston tracking system also automatically creates graphical and health records release staff from the repetitive North, Coastal Villas and Kapiti care teams. presentations displaying a quick and easy identification of processes of documenting in many places. As a result, trends and anomalies. they are being freed from this task-oriented approach The clinical team at Greenwich Gardens has been and are concentrating on providing care and services using the pilot since opening in July and feedback has As Greenwich Gardens’ senior registered nurse, to our residents. This is also very much aligned to our been very positive, including from one GP who described Arachel Camatis says, “the system takes care of ensuring Metlifecare model of care principles, so we are very it as ‘brilliant’. The success of the pilot is thanks to cross- the important resident information is captured in the right happy about it.” functional teams working closely together to ensure the places”. system is fit for purpose. Supporting and connecting Metlifecare villages Residents’ GP Dr Roderick Mulgan commended The electronic documentation system supports Why is Metlifecare going electronic? Metlifecare’s electronic system, describing it as “brilliant”. the network approach within our villages. When The notion of going paperless is becoming more and He sees the future enabling health professionals involved independent living residents transition to another more common among businesses and organisations. in individual’s care as being able to access relevant Metlifecare village with serviced apartments and/or care Metlifecare envisages full utilisation of electronic health timely information for clinical decision making anytime, homes, there is no need to send copious amounts of records within our villages and care homes. This is not anywhere. Most importantly, our residents have printed files and documents with them. just about keeping up with the trend, but also emphasising experienced the biggest difference, “I always see the staff the unique Metlifecare experience enjoyed by our staff and nurses around, they are available whenever I need The electronic system retains the data and and most especially, our residents – feedback from them and it is wonderful that they have the time to talk to information, allowing inter-village transactions to occur Leka Ahofono seated at one of several work stations – the new care home residents and staff involved in the Greenwich Gardens model dispenses with traditional nurses’ stations. This set up enables care me and to other residents in the lounge”. seamlessly. If data is available in our electronic system, givers to be closer to residents and more able to take an active part in pilot project affirms Metlifecare’s decision to go information will be transferable and accessible to their daily living activities. electronic.
22 23 metlifecare.co.nz Eastern Courier, Auckland 08 Nov 2017 PMCA licensed copy. You may not further copy, reproduce, record, retransmit, sell, publish, distribute, share or store this information General News, page 14 - 322.00 cm² without the prior written consent of Suburban - circulation 48,674 (--W-F--) the Print Media Copyright Agency. Phone +64-4-4984487 or email [email protected] for further information. ID 870404310 BRIEF MET_LIFEC INDEX 1 PAGE 1 of 2
Eastern Courier, Auckland 08 Nov 2017 PMCA licensed copy. You may not Seniors’ fashion show further copy, reproduce, record, retransmit, sell, publish, distribute, share or store this information General News, page 14 - 322.00 cm² Dannemora Gardens without the prior written consent of Suburban - circulation 48,674 (--W-F--) the Print Media Copyright Agency. Phone +64-4-4984487MORE or email IN STORE Retirement Village [email protected] for further 2017 information. held a Beauty-ful ID 870404310 BRIEF MET_LIFEC INDEX 1 Afternoon ShowPAGE 1 of 2 recently, with the event raising money HAPPENINGS for Totara Hospice South Auckland. Seniors’DANNEMORA GARDENSfashion show FOREST LAKE GARDENS Vidal Estate tempts DannemoraSeniors’ Gardens Fashion Show tasters at FLG Retirement Village Hugh Crichton from Vidal Estate in Over 120 Dannemora Gardens’ residents and prospects enjoyed an afternoon of fashion, styling and makeup recently. The Hawkes Bay conducted a wine tasting heldfabulous a Beauty-ful models Pam Sefton, Rita Bartlett, Sandra Scott, Alice Glover and Mary Holt were stunning. in August at Forest Lake Gardens. Afternoon ShowEastern Courier, Auckland Lhoma and Tatiana08 Nov 2017 from Black Pepper boutique in Botany worked with the models to find suitable outfits from their spring/ PMCA licensed copy. You may not It was a very successful evening - further copy, reproduce, record, retransmit, sell, publish, distribute,recently,summer collection with the for the catwalk a week prior to the show. share or store this information General News, page 14 - 322.00 cm² Kitchen Manager Vivienne McCracken without the prior written consent of Suburban - circulation 48,674 (--W-F--) the Print Media Copyrightevent Agency.Personal raising stylist moneyand image consultant from About You Jane De Groen gave practical information on how to restyle clothing Phone +64-4-4984487 or email did an amazing job with the menu, which [email protected] for further simply and cost effectively. Eleanor Dorn from Eleanor Dorn makeup gave the guests plenty of specific makeup advice. information. for Totara Hospice was brought out between the five wines As if that wasn’tID 870404310 fun enough,BRIEF generousMET_LIFEC INDEX residents1 and guestsPAGE raised2 of 2 over $230 for the South Auckland Hospice. that were being tasted. Hugh talked South Auckland. Resident Sandra Scott having her make-up applied by Eleanor Dorn of Eleanor Dorn Makeup. PHOTOS: SUPPLIED Rita Bartlett in her dressy wear, about each wine as it was being tasted. courtesy of Black Pepper Botany. Needless to say, there was no wine left in residents’ glasses after the tasting.
GREENWOOD PARK ‘Grand Friends’ programme Resident Sandra Scott having her make-up applied by Eleanor Dorn of Eleanor Dorn Makeup. PHOTOS: SUPPLIED Rita Bartlett in her dressy wear, Bay of Plenty school Selwyn Ridge School has a strong and enduring relationship with Greenwood Park residents. The Jane De Groen (middle) of About You explains courtesyRita Bartlett of Black in Pepper her outfit Botany. RitaRita Bartlett Bartlett on looking the catwalk, glamorous waving to friends, family and latest school newsletter features the partnership’s Grand Friends programme, which includes letter writing and regular locals present at the beauty and fashion event. how to change a look simply with a scarf. courtesy of Black and playing up to the crowd visits to read, share morning tea and enjoy each other’s company. Below is an extract from the schools newsletter. Jane De Groen (middle) of About You explains how to change a look simply with a scarf. Pepper Botany
HILLSBOROUGH HEIGHTS
Rita Bartlett on the catwalk, waving to friends, family and locals present at the beauty and fashion event. On Tuesday we again weicomed “grandparents” from promote intergenerational interactions also have a Greenwood Park to room 8 as they continue to visit strong positive impact on the older person... so it’s and correspond with our learners. Room 8 was treated a win/win situation. We also have several members to delicious home-baking, a great dramatic reading of our local Altrusa club volunteering in our school, of the Owl and the Pussycat poem by Edward Lear supporting some of our tamariki with their literacy Jeannette Laing and were also presented with a scene from the poem, learning. And then there’s our special taonga, Peter hand-painted by Scarlett’s buddy, Shirley. Building Tozer, a retired principal, who last year turned 90 HHV celebrates AC win connections with community is important to us and and still turns up each week to help out in a range in a sea of red socks Cath Dunbar we can see a myriad of benefits from the relationships of classrooms. We do appreciate our seniors. Thank Hillsborough Heights’ residents celebrated New Zealand’s America’s Cup win while honouring the late Sir Peter Blake in the learners are building with their “granfriends” you! a sea of red socks. Research suggests that programmes in schools that Residents wore red socks in exchange for a free drink at the bar – sounds like a fair swap!
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HAPPENINGS Metlifecare villages enjoy a Mid-Winter Christmas
CRESTWOOD
Crestwood residents enjoy Mid-Winter Christmas At that time of the year, Crestwood residents were treated to a wonderful three course Christmas feast.
GREENWICH GARDENS The residents and staff at Greenwich Gardens enjoyed a mid-Winter Christmas feast. Food Services Manager HIGHLANDS Phillip Nickson-Clark did another outstanding job with the food – everyone was very happy to tuck into hearty Winter fare (and to wear silly hats).
POWLEY POW residents celebrate Mid-Winter Christmas Powley residents enjoyed a Mid-Winter Christmas feast in July. It turned into a wonderful multi-generational affair, with residents, their families and friends thoroughly enjoying the evening. Thanks to the kitchen team for putting on such a wonderful array of Christmas fare.
Christmas comes early at Highlands Highlands’ residents turned out in force to celebrate Mid-Winter. With only 76 booked in and nearly double turning up on the night, the team worked wonders to the delight of the 127 residents, and their friends and families that came. With plenty of mulled wine and wonderful Christmas food for all, they danced the night away to the sounds of Craig Hallen. It was a fantastic team effort and everyone had so much fun.
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HAPPENINGS
7 SAINT VINCENT METLIFECARE PALMERSTON NORTH
SSV celebrates Mid-Winter with a Winter Wonderland 7 Saint Vincent residents enjoyed a “Winter Wonderland” themed Mid-Winter celebration. The dining room was Palmerston North village lights up transformed with winter accents of white, sliver, and loads of sparkle and snowflakes. Residents were also invited to PAN residents and staff celebrated Mid-Winter Christmas, complete with beautifully decorated dining spaces. come dressed in their best white or winter attire. The kitchen team, headed by Kitchen Manager Robyn Eastment served delicious dishes including beef cheeks in red The evening began with a cosy cocktail hour where residents enjoyed homemade mulled wine, eggnog, nibbles and live wine and roast pork with all the trimmings. Residents, their families and friends all had a wonderful evening. piano music. Followed by a warm winter dinner, it was a lovely evening enjoyed by all in attendance.
WAITAKERE GARDENS Mid-Winter festivities at WTG Waitakere Gardens’ residents had a fantastic evening at their Mid-Winter Christmas dinner on 15 July, with their friends and family. Previous residents also attended the feast. Thank you to all the staff who came to help serve. Anne Sloane, Jean Ward, Margaret Dawe, Doris Bradley, Billie Walker. Joan Crowley Shirley Berendt
HIGHLANDS Nifty 90s honoured at Highlands Highlands’ nonagenarians are celebrated each year at an annual Nifty 90s party. Highlands’ nonagenarians number around 70 residents, and around 60 attended this year’s event on 24 August, a spectacular high tea. Staff dressed in black with white aprons and hats to serve them. Six members of the Highlands’ Resident Committee also dressed up to serve their special guests. Residents loved being pampered and said it made them feel very special, which of course, they are.
Charles Gomez, Julie Pelling, Krupal Heblikar
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HAPPENINGS
7 SAINT VINCENT HIGHLANDS Family & friends enjoy All Blacks tribute dinner Special guests at Highlands On Wednesday August 16, 7 Saint Vincent hosted a “friends & family” dinner where residents and their loved ones where In August, the Uxbridge Howick Brownies visited residents at able to enjoy an evening of good fun, food, and company. The evening boasted an “All Blacks” theme in the spirit of fun Highlands. The Brownies made cards with chocolates to give and patriotic pride. to the residents, sang songs and then spent some time with Residents were invited to begin the night’s festivities with bubbles and piano music in our resident lounge. Following them in the lounge and learning about bowls on the green. cocktail hour, residents moved into the main dining room where the room was dressed in rugby décor, complete with The residents had such a good time, they’ve asked for the girls table settings themed to “All blacks” greats throughout the years. to return so the Highlands team is organising another special Guests and staff where invited to come dressed in the favourite All Blacks gears or in black & white attire to suit the theme visit at Christmas for carols. of the evening. Residents and their families enjoyed a “Kiwi style” meal complete with roast lamb and mint jelly. Guests also enjoyed a bit of extra fun as spot prizes where given out to a lucky winner at each table. Finally, at the end of the evening there was a prize draw for an authentic hand drawn sketch of All Blacks great Jonah Lomu, donated by Canadian artist Riki Okamura. Men’s day out The men at Highlands know how to pack a lot into one day. Recently a group of them had a great day out. Firstly they went to the new museum in Papakura to see the Balls Boots and Bullets exhibition – a very moving display of the All Blacks that had been called up to war, many never to return. They followed that up with a visit to the Papakura RSA for lunch. Watered and fed, they then enjoyed a guided tour of the Ardmore Aerodrome by resident Steve Edwards, where he has flown and volunteered for many years.
GREENWOOD PARK HILLSBOROUGH HEIGHTS Chocolate brownies take the cake There was a fantastic attendance in Winter for the inaugural Greenwood Park Men’s Bake Off. The standard set by all the bakers was incredibly high and the judging suitably intense. Cynthia O’Neill was, of course, Judge Mental. Jean Whiteman was Judge Mint. And the special guest judge on the day, Kit Kunac, was Miss Judged. Congratulations to the eventual winner Mike Shores who delighted the judges with his divine chocolate brownies. Congratulations also to the runner-up John Rowlandson for his delectable Valencia cake (or chocolate drop cake). Well done and thank you to all the men who entered the HHV’s Dine and Dance event a great success competition – your home-baked contributions were much On Saturday 12 August, Hillsborough Heights held a Dine and Dance event for over 70 guests, including prospects. appreciated in providing all those who attended with a Musician Jim Joll performed and had everyone up dancing. The hall was decorated with balloons and lighting which the delicious afternoon tea! The judges and guests all look residents raved about. Sales Executives Helena Pearson and Marie Kake hosted the evening. They and the village staff forward to tasting your baking efforts again next year! have received a lot of really positive feedback with people asking when the next one is!
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HAPPENINGS FOREST LAKE HIGHLANDS GARDENS HLD’s WoW wows again Highlands’ residents and staff wowed again with their incredible collections of wearable arts on 18 July. Resident Happy 4th of July from FLG Murray Norton took 10 months to make the George and the Dragon costume that fitted over his electric wheelchair, deservedly taking out the first prize. 100 year old Sybil Fortune won second prize with her shirt made of sheet music Forest Lake Gardens’ residents enjoyed an to represent her life as a music teacher. Nine year old Kaitlin, daughter of Receptionist Kelly Ellis, won third prize for American-style dinner to celebrate 4th July. her dairy maid’s outfit, made from recycled milk bottles and yoghurt cartons. She carried her best friend, ‘Moover’ A three piece band singing blues and jazz who was of course, a cow. Congratulations everyone on an awesome event! really set the scene for the evening.Prizes were up for grabs for best dressed as well.
Best dressed woman Pocahontas (aka Activities Coordinator Debie Meryle Lockley Glover) celebrates with ‘best dressed man’ Jim Lydiate (on the left).
Honouring our octogenarians On Friday 21 July the Forest Lake Gardens Residents Association Committee put on an afternoon tea for around 40 village residents aged between 87 years and 90 years old. The committee got into their own cupboards and bought out lace tablecloths and their best china for the guests. Fran O’Keefe-Jones read out a poem while the other committee members served guests. A lovely afternoon was had by guests and the committee. Joyce Williams, Claire Hinton, Betty Honeyburn and Leonie Pinn
THE POYNTON
Birthdays celebrated in style at POY The Poynton is starting a new tradition - a monthly morning tea for all birthdays for the month. These August babies were celebrated, with residents loving the opportunity to get together and to introduce new residents. As a special treat, local Westlake Boys’ Choralation choir and Westlake Girls’ Cantare choir performed for the birthday group.
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HAPPENINGS
LONGFORD PARK HILLSBOROUGH HEIGHTS Hillsborough Heights goes LVP residents’ flying days remembered Bollywood Longford Park Village residents including Doreen and Lew Day visited Residents and staff at Auckland’s MOTAT (Museum of Transport & Technology) recently. While Hillsborough Heights there, they reminisced about their early days as pilots. Village savoured a Lew was a pilot during WWII and after the war, in 1947 he was called back delicious five course to serve in the RAF as they were wanting more pilots. Lew was awarded meal in honour of the Distinguished Flying Cross in the Korean War. Doreen and Lew Bollywood with returned to New Zealand in January 1962 and settled in Gore as Lew was Doreen and Lew Day, with entertainment, colour appointed chief flying instructor. The aero club there had 92 members, Tim Feldwicke on right and taste galore recently. a Tiger Moth and an Auster. By the time Lew and Doreen left Gore three years later, they had grown the club to more than 300 members. Resident Alison Ruddell John Moore and Joan Mynott with Kitchen Manager Doreen patiently sat in on Lew’s instruction lectures held in their lounge Sunanda Arora and finally decided that it was time for her to join the ranks and fly. They came back to Auckland and Doreen continued flying, qualifying for her private pilot’s licence. Doreen flew for a number of years and when they came to Auckland, formed the Waitemata Aero Club. 7 SAINT VINCENT Iris Apfel-inspired Ladies’ Tea Party In the spirit of the 93 year old fashion icon & A Tiger Moth at MOTAT muse, the ladies of 7 Saint Vincent were invited to enjoy an afternoon of tea & talk inspired by the colourful & creative Iris Apfel. Residents nibbled on sweet treats and savouries while viewing the fashionista’s biographical movie and enjoying good company and conversation. Ladies were invited to come dressed to impress in the spirit of the flamboyant Iris. In addition, a collection of playful accessories including Iris’s trademark round glasses & hot pink feathered fans where available to the ladies to add a bit of extra fun & pizazz to the afternoon. A lovely time was had by all.
FOREST LAKE GARDENS Edith Stein and Uwe Kratz FLG residents taken for a ride
GREENWICH GARDENS Forest Lake Gardens and Hamilton bus company Busit have joined forces in a fantastic public transport initiative. Busit took a group of residents from Forest Oktoberfest at Greenwich Gardens Lake Gardens on a guided tour of the bus route which travels and stops near the village. It was very informative and the main aim was to help residents build Greenwich Gardens’ residents Edith Stein and Uwe Kratz organised Oktoberfest in October. Everyone had an amazing confidence to be able use the bus service again. By the looks on these residents’ time, and the newly made ‘lemonade’ stand made a comeback as an ausschank. faces, it was well worth it!
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HAPPENINGS SOMERVALE
Somervale’s Joan Gorringe is a Super Rugby guru. Joan, 99, has taken the coveted FOREST LAKE GARDENS prize of first place winner for successfully guessing the most correct rugby scores for the 2017 Super Rugby games from February – August 2017. Not only did Joan win this year, she also won the 2016 and 2015 competitions! FLG’s Health & Wellness Day Joan was born in Invercargill and grew up in Masterton. When she married Erl, they lived on a farm in Papamoa. Joan has two children and five grandchildren, who live all A very successful Health & Wellness day was held at Forest Lake Gardens over the World. recently, with 23 exhibitors attending the event from around the Waikato. What’s Joan’s secret to picking the Super Rugby? It’s all in the family. Erl’s cousin is The Atrium was buzzing with residents, who found information relevant and Sir Brian Lochore. Erl was a ‘rugby nutter’ – they even went to a rugby game on their interesting. Some even tried some new tricks. honeymoon! And they had seats for every test match at Athletic Park in Wellington. Joan’s favourite team? The All Blacks of course! Congratulations Joan! You’re unbeatable!
Claire Gregson (left) and Patsy Graham who was enjoying herself on a Life Unlimited trike. Christmas Activities Colour the dots
PAPAMOA BEACH VILLAGE
Spot the 10 differences Match the pairs
Brides, Batman, the Brat and Mrs Brown Papamoa Beach Village was transformed for the residents’ “B Party” on Saturday 9th September. There were some very creative costumes including butchers, brides and Batman & Batgirls! Prizes were awarded to Mrs Brown (AKA Tony Kirby) and the Borstal Brat (AKA Cath Wells). This is how they roll at Papamoa Beach Village!
36 37 metlifecare.co.nz YOUR CHANCE TO WIN A CRUISE FORYOUR TWO CHANCE IS JUST TO ABOUT WIN TO DOCK! MORE IN STORE DECEMBER 2017 A CRUISE FOR TWO IS JUST ABOUT TO DOCK!
COMPLIMENTS ImagineImagine & CELEBRATIONS A letter of thanks from a new resident at Longford Park Village yourselfyourself here!here!
Introduce a friend to your village, and you’ll REFERRING IS EASY! Introducego in the a draw friend to towin your an 8-nightvillage, all and expenses you’ll REFERRING IS EASY! Metlifecare’s referral programme is as popular with residents as ever. go in the draw to win an 8-night all expenses Simply introduce your friend to your village paid South Pacific Cruise with P&O! Two prize Simply introduce your friend to your village Referring a friend is easy, and it means you have your friends living close paid South Pacific Cruise with P&O! Two prize Sales Executive, or get them to complete draws, two chances to win!* Sales Executive, or get them to complete by. If your introduced friend moves into a Metlifecare village you’ll both draws, two chances to win!* a Referral Form at Reception, or let your Our usual offer stands, too – we’ll give you both Salesa Referral Executive Form know at Reception, about your or friend, let your and receive $1,000. For a limited time, to make referring a friend even sweeter, Our$1000 usual when offer your stands, friend too moves – we’ll into give our you village. both withSales your Executive permission, know they about will your contact friend, them and Metlifecare’s got a special promotion on – refer a friend and go in the draw to $1000 when your friend moves into our village. with your permission, they will contact them win an all-expenses paid South Pacific cruise for two! See page 38 for details.
*For more information visit www.metlifecare.co.nz/refer-a-friend *For more information visit www.metlifecare.co.nz/refer-a-friend38 39 metlifecare.co.nz SERVES 4 - RECIPES - inspired by Simon Gault
Hogarth Rose & Vanilla Tea CHOCOLATE FONDANT with vanilla bean ice cream
INGREDIENTS METHOD
FONDANT STEP 1 ++ 2 whole eggs Whisk yolks, eggs and sugar until ++ 2 egg yolks thick and pale. ++ 50g sugar Melt chocolate and butter over ++ 50g Hogarth Rose & a bain-marie. Fold the melted Vanilla Tea chocolate chocolate mixture into the yolk ++ 50g butter and egg mix. ++ 5g flour Sift in the flour and fold into the chocolate mix. GARNISHES ++ Edible gold paint Put into piping bags and ++ Fresh As liquorice leave to firm up. Once firm pipe 100g into moulds painted with butter ++ Fresh As mandarin and dusted with cocoa powder. ++ Fresh As lychee Bake at 180°C for 8-10 mins. Must be runny in the middle.
Garnish with gold paint, crumbled Fresh As liquorice, mandarin and lychee.
For more recipes go to metlifecare.co.nz/simongault Call us on 0800 909 303