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A SERVICE PUBLICATION of LOCKHEED MARTIN AIR MOBILITY SUPPORT L C-130 Service News Is Back! Fter a Three Port Center in Marietta Is of C-130 Parts

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A SERVICE PUBLICATION of LOCKHEED MARTIN AIR MOBILITY SUPPORT L C-130 Service News Is Back! Fter a Three Port Center in Marietta Is of C-130 Parts l VOL. 28, NO.1, 2003 ServiceService NewsNews A SERVICE PUBLICATION OF LOCKHEED MARTIN AIR MOBILITY SUPPORT L C-130 Service News is Back! fter a three port Center in Marietta is of C-130 parts. We are also SERVICE NEWS year hiatus, highlighted in this issue highlighting an avionics the Service to make all owners, op- equipment review, several A SERVICE PUBLICATION OF LOCKHEED MARTIN News publi- erators, and maintainers technical articles, and re- AIR MOBILITY SUPPORT A cation is back! Air Mo- aware of the services views of recent Service Bul- bility Support (AMS), available to them in the letins. https://www.lmsupport.com Lockheed Martin’s modification, support As before, your com- and sustainment center ments are always wel- Volume 28., No. 1 2003 of excellence, is pleased come. In fact, your to re-launch this popu- comments and requests CONTENTS lar publication. are a necessary compo- nent of the success of Click an Entry to Go Directly to the Article There are several the publication. The changes you may no- best way for us to know Service News is Back! 2 tice, the most obvious what is important to you Technical Support 3 of which is it is now an and what topics you Center Overview electronic-only publica- would like to see ad- tion. The changes are dressed is for you to Lockheed Martin 4 intended to enhance the contact the editor with Regional Managers publication as it keeps that information. Please pace with an ever feel free to contact: Hercules Certified Parts 5 changing environment. Jim Brandt, GM Air Mobility Support Fritz Weise at fritz.a. Program weise @lmco.com. C-130 180 Inch Stretch 6 Other things about Ser- area of technical support. Modification vice News have not This issue also features AMS is pleased to bring changed. The intent of the Certified Parts Pro- Service News back. Please CNS/ATM Update 7 the publication is now, as gram, Lockheed Martin’s visit our web site at https:// it has been, to provide the comprehensive program www.lmsupport.com to view all Service Bulletin Up- 8 operator with first-rate designed to assure Origi- the latest news, products and information about the C- nal Equipment Manufac- services. We look forward Product Improvements 9 130. The Technical Sup- turer quality certification to hearing from you. Aircraft Paint Opera- 10 It’s good to be back! tions and Protecting the Environment Using Information Tech- 11 nology to Enhance Customer Support Open Invitation - 13 HOC 2003 Operator’s Corner 15 RESTRICTION NOTICE This publication is intended for in- formation only. Its content neither replace nor revise any material in official manuals or publications. Copyright © 2003 Lockheed Martin Corporation. All rights reserved. Permission to reprint articles or photographs must be requested in writing from the editor. Volume 28., No. 1 Click to Return to Table of Contents Page 2 TECHNICAL SUPPORT CENTER: READY TO HELP By Charles Wright Lockheed Martin Aeronautics Customer Support via World Wide Web, e-mail, facsimile, or telephone. echnical support is an integral component in the Typically we ask that requests by telephone be followed up success of any weapons system; this is particu- by a written request either by e-mail or facsimile. larly true of a complex system such as an air- craft. The Lockheed Martin Aeronautics Techni- The contact chart below provides all the URLs, telephone Tcal Support Center (TSC) has a long tradition of direct cus- numbers, facsimile numbers, and e-mail addresses to direct tomer support. Hundreds of requests for technical and en- your requests for assistance. gineering assistance from around the globe flow through the TSC each month. The TSC is continually striving to improve the support pro- vided. A key element of the TSC’s mission is the ability to The TSC is the single point of contact for all of the opera- quickly research and find a solution to a customer need. tor’s technical support needs. TSC supports the C-130, C-5, This research is greatly facilitated by the new Knowledge C-141, P-3, L-188, and S-3 aircraft. The TSC staff consists Management System. This system provides secure, global of highly skilled Systems Engineers, most of whom have access to Field Service Representatives and remote TSC extensive field experience with their aircraft. These Sys- personnel. It provides a comprehensive digital library of tems Engineers have at their disposal a complete technical key aircraft technical publications and related documents, library for all supported aircraft as well as comprehensive previously developed solutions, and other historical refer- online and electronic services. In addition, the TSC has ence material. direct access and can draw upon the expertise of the several hundred engineers and customer support personnel of Another key feature of the new Knowledge Management Lockheed Martin Aeronautics Company. In short, the full System is the Inquiry Tracking capability. This capability range of resources of Lockheed Martin Aeronautics Com- ensures all inquiries are electronically tracked, recorded, pany, the original equipment manufacturer (OEM), stands routed and managed to ensure quick, complete, and correct ready to assist you with technical support. responses are provided to customer inquiries. Response delivery is enabled through secure internet communica- When the TSC receives a technical inquiry, the depth of tions, and system users can be electronically notified of re- experience of the personnel often allows the inquiry to be sponse receipt by email messages. This ensures the delays answered immediately. When more research is required associated with normal postal services, time zone differ- for a response, the goal is to issue a final response within ences, and missed telephone calls are eliminated. Each cus- five business days. Any aircraft-on-ground (AOG) situa- tomer is encouraged to become a registered user of the site tions are always worked immediately and receive the high- in order to take full advantage of the services offered. (See est priority until completion. The TSC supports a 24/7 on- related Information Technology article on page 11.) call hotline for customers requiring urgent or emergency assistance with their C-130 aircraft. The TSC is ready to support you with the full capabilities and resources of the OEM readily available to meet your The TSC is available to all owners, operators, and main- needs and requirements. tainers of Lockheed Martin aircraft and can be contacted World Wide Web URL https://www.lmsupport.com 24/7 Telephone 800-952-6569 / 770-494-9131 Facsimile 770-494-9122 / 770-494-9123 C - 130 Hercules E-mail [email protected] C - 5 Galaxy E-mail [email protected] C - 141 Starlifter E-mail [email protected] P- 3 Orion E-mail [email protected] L - 188 Electra E-mail [email protected] S - 3 Viking E-mail [email protected] Volume 28., No. 1 Click to Return to Table of Contents Page 3 REGIONAL MANAGERS PROVIDE WORLDWIDE LOGISTICS SUPPORT FOR LOCKHEED MARTIN AERONAUTICS PRODUCTS by Frank Todd Lockheed Martin has established a worldwide network of logistics support experts for LM aircraft, to include the Hercules. These experts can help you optimize the sustainment and modernization of your fleet while maintaining focus on operations. The Primary Missions of the Regional Managers are to (1) Work with our customers to define effective and integrated life- cycle solutions. (2) Serve as a primary point of contact on logistics support issues for LM Aero aircraft. Africa-Europe-Middle East Region Enhanced Maritime Regions African Continent, Portugal, Spain, Kuwait, Oman, Mike McKinney Saudi Arabia, Yemen Pax River, Maryland Bill Deaton – Marietta, Georgia 770 494 9165 301 866 9348 [email protected] Ogden Air Logistics Center Region (Hill AFB, UT) Bob Ekstrom Jim Parolise Ogden, Utah Jacksonville, Florida 801 773 0156 904 771 5801 [email protected] [email protected] Air Mobility Command (AMC) Region – All Strategic Ted Stratton Airlift Based in the Continental United States San Diego, California Charlie Brown 619 435 8910 Scott AFB, Illinois [email protected] 618 744 0188 Ron Geyer [email protected] Whidbey Island, Washington CONUS – Eastern Region 360 257 8995 Charlie Savage [email protected] Shaw AFB, South Carolina 803 666 3232 North America Region, Tactical Airlift [email protected] Canada and United States Alex Starzyk—Marietta, Georgia CONUS – Western Region 770 494 9164 Lyn Westmoreland [email protected] Las Vegas, Nevada 702 361 7590 [email protected] Northern Pacific/PACAF Region Hawaii, Guam, Japan, Korea, Philippines, Taiwan, Alaska EPAF Region Dick May 808 422 2922 Belgium, Denmark, France, The Netherlands, [email protected] Norway, Sweden, Portugal Mike Ogg 32 2 675 3380 [email protected] Southern Pacific Region Australia, Indonesia, Malaysia, New Zealand, Western Europe Region Singapore, Thailand USAF Europe, Germany, Greece, Italy, Ireland, Israel, Mike Hills 61 2 4578 0188 Poland, United Kingdom [email protected] Dave Duck 49 6371 43274 [email protected] Middle East Region Turkey, Bahrain, Egypt, Jordan, Oman, South America Region Pakistan, United Arab Emirates Mexico, Honduras, South America Countries Allan Radcliffe 90 312 441 5647 Don Greene— Marietta, Georgia [email protected] 770 494 9163 [email protected] Helping Our Customers Be Successful Note: These Services are provided at no cost to the Owner/Operator Volume 28., No. 1 Click to Return to Table of Contents Page 4 AIR MOBILITY SUPPORT LAUNCHES C-130 CERTIFIED PARTS PROGRAM By Cole Blumer ockheed Martin’s Air Mobility Support (AMS) A key aspect of the Lockheed Martin AMS Support Team has implemented a Certified Parts Program for for the C-130 Hercules is the commitment to provide op- the C-130 Hercules aircraft.
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