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Annual Report 2009 Tecnotree 2009 Tecnotree in Brief 2 ANNUAL REPORT 2009 TECNOTREE 2009 TECNOTREE IN BRIEF 2 CONTENTS TECNOTREE 2 Tecnotree in brief 3 Tecnotree's global presence Tecnotree, founded in 1978, is one of the leading 5 CEO’s review suppliers of Business and Operations Support 7 Key figures Systems and Value Added Services for telecom 8 Tecnotree’s offerings operators worldwide. The company is listed on 9 Business and Operations Support Systems 11 Value Added Services the main list of NASDAQ OMX Helsinki Ltd. 13 Customers and Markets 17 Personnel 18 Environment WHAT DIFFERENTIATES US 19 Board of Directors 21 Management Board 22 Corporate Governance An unmatched solution portfolio to meet customers' needs 26 Tecnomen Lifetree Corporation’s Disclosure Policy 27 Report of the Board of Directors A highly customer-centric approach of providing services 33 Financial Statements throughout every stage of our customers’ business life cycles Offerings which reflect a strong focus on flexibility, creativity and innovation “Not a Vendor but a Partner „ 3 TECNOTREE 2009 GLOBAL PRESENCE 4 TECNOTREE'S GLOBAL PRESENCE EUROPE THE AMERICAS – New customers with VAS solutions – A strong local presence and develop- – Increase of customer cases with ment in order to provide needed flex- recurring revenue models increased ibility and market competitiveness share of service revenues – The BSS/OSS market, a new area of opportunities Solution – Convergent Charging solutions sup- Solution porting broadband wireless prepaid TELE2, SWEDEN and subscriptions – FULL-IP VOICE MAIL CONECEL, ECUADOR – PREPAID WIRELESS INTERNET – Replacement of Voicemail systems SUBSCRIPTIONS with a new all IP-based Next Generation Platform As part of the already installed Convergent – Increasing efficiency and enhancing Charging solution, Tecnotree provided service quality Conecel with an innovative PP Wireless Internet Subscription service in order to boost the penetration of wireless Internet on the Ecuadoran market. With such a subscription service, Conecel is able to of fer weekly and daily access to the Internet ASIA PaCIFIC via wireless modem to their customers – thereby increasing their share of data – NGM reference list is growing with revenues. Now, not only postpaid but also new customer acquisition prepaid subscribers have access to Internet services. – Successful launch of BSS/OSS suite MIDDLE EAST in BMobile, Papua New Guinea – Two of the Axiata group's top operators, & AFRICA Celcom and Excelcomindo renewed their maintenance contracts – The strong organic growth in the MEA region over the last few years continues with new opera- Solution tor licenses still being awarded. Solution Concurrently, major regional play- ers like MTN and ZAIN continue to MTN IRANCELL grow at an impressive pace – IT INFRASTRUCTURE CONTRACT BMOBILE, PAPUA NEW GUINEA – In 2009 we signed many new cus- – END-TO-END BSS/OSS AND VAS tomers in MEA (e.g. Mozambique, Tecnotree has implemented a state-of-the-art Nigeria, Zambia) and upgraded WiMax management solution which fully in- Showcasing and commercial launch of solutions at existing customer tegrates the core postpaid functionalities (of – BillityTM Convergent Billing and Customer Care locations generating bills and collecting charges) into pre- – Connect@BillityTM Interconnect and Roaming paid subscriptions, as well. The solution covers Applications management of the entire life cycle of a WiMax subscription, starting from prospect management – Mediation and Provisioning Systems and subsequent registration and going on to – Content Management Platform pricing, billing and CRM, including CPEmanage- ment. 5 TECNOTREE 2009 ceo’S REVIEW 6 ceo’s reVIEW In 2009, Tecnotree continued the success story of Tecnomen and Lifetree by offering even more comprehensive solutions than before. A year of change – heading into the future The year 2009 was a year of great change and growth for us. Tecnotree was born as Tecnomen and Lifetree were combined into a new, unified company. The most impor- The year 2009 was full of tant reason for the transaction was the development and expansion of services. Now we are able to offer our cus- “changes, challenges and tomers even better and more extensive solutions in both of our product groups. new possibilities for us.„ The integration has been received positively by our EERO MERTANO, PRESIDENT AND CEO customers, partners and investors in the market. We have launched the sales of new solutions and have been able to fulfil the expectations that customers have had ofT ecnotree. We are exceedingly grateful to our personnel for this achievement. Understanding the customer is the basis Experience in a changing environment The year 2009 was full of changes, challenges and new Last year was also a year of global economic crisis, which for success In 2010, we will be a considerably larger and more interna- possibilities for us. We will continue to build new services affected us too, due to the slowing down of the markets. Our customers’ business operations are going through a tional company than our predecessors. The backgrounds on top of the existing, firm groundwork. The solid skills Our turnover decreased as investments by our custom- transition. While operators are showing highly profitable of Tecnomen and Lifetree complement each other, but and mutual co-operation of our personnel will take us for- ers diminished. As a result of the crisis, we were forced to results, they are also entering into a new, more mature work is still needed to form a new and unified corporate ward also in the years to come, as long as we stay devoted adjust our operations, and personnel cuts could not be market. Growth is no longer generated only by increasing culture for Tecnotree. Our personnel play a key part in this to our customer orientation and sustain the pride we take avoided. the number of subscriptions, but also by developing new process. in the high quality of our work. services and better user experiences. However, we will enter 2010 with even more inclusive ser- Our thirty years of experience form a strong basis for our vice solutions, a larger personnel and a broader clientele. Operators need partners who understand the business knowledge and skills and, at the same time, are evidence In spite of the difficulties, the past year gave us an oppor- operations of their customers and are able to deliver of our ability to change, which is one of the prerequisites Eero Mertano tunity to prepare for the future. At the onset of 2010, our comprehensive solutions. The integration provides us with of success. Our aim is to continue growing organically, capacity to achieve results is stronger than before, owing sufficient capacity to meet this demand, but also makes us through strategic partnerships and suitable company President and CEO to an enhanced cost structure. The transaction has also suitably sized to function flexibly and cost-efficiently. transactions. boosted our competitiveness. 7 TECNOTREE 2009 SOLUTIONS 8 KEY FIGURES tecnotree’s offerinGS 2005 2006 2007 2008 2009 Tecnotree works together with over 120 network Net sales, MEUR 69,0 71,8 70,1 77,2 53,3 Net sales, change % 33,7 4,1 -2,4 10,1 -31,0 operators, helping them compete by providing Operating result, MEUR 9,6 4,9 8,9 11,5 -14,7 solutions which improve the customers’ user as % of net sales 13,9 6,8 12,7 14,9 -27,7 Profit before taxes, MEUR 10,3 5,2 10,0 13,5 -15,2 experience. as % of net sales 14,9 7,3 14,2 17,5 -28,6 Result for the period, MEUR 8,8 3,2 8,7 10,2 -16,1 Earnings per share, basic, EUR 0,15 0,06 0,15 0,17 -0,24 Tecnotree offers turnkey BSS/OSS solutions to all net- Our BSS/OSS solutions include Charging & Billing Solu- Earnings per share, diluted, EUR 0,15 0,05 0,15 0,17 -0,24 works, providing its customers with the competitive advan- tions, Subscriber Management Solutions, Partner Manage- Equity per share, EUR 1,33 1,27 1,32 1,41 1,05 tage needed in today’s challenging market environment. ment Solutions and Services. Our VAS solutions include Net interest-bearing liabilities, MEUR -32,8 -20,4 -17,5 -31,0 -8,3 Furthermore, Tecnotree has a strong track record of over Voice and Video Service, Content Management, PMR Personnel at the end of the period 373 374 355 354 779 30 years of building future-proof and cost-efficient solu- Messaging, Media Server and NGM Platform. tions to match all end-user messaging needs. Net sales by product line 2005–2009, MEUR BSS/OSS SOLUTIONS VAS SOLUTIONS 50 MEUR 2005 2006 2007 2008 2009 Charging & Billing Solutions Voice and Video Service 40 Total 69.0 71.8 70.1 77.2 53.3 30 Subscriber Management Solutions Content Management VAS 33.9 32.2 38.3 40.4 19.4 20 BSS/OSS 35.0 39.6 31.8 36.8 33.9 Partner Management Solutions PMR Messaging 10 Services 0 Media Server 05 06 07 08 09 NGM Platform VAS BSS/OSS Net sales by market area 2005–2009, MEUR 50 MEUR 2005 2006 2007 2008 2009 40 Total 69.0 71.8 70.1 77.2 53.3 30 EMEA 24.8 22.5 26.6 27.6 26.5 Close engagement with 20 America 38.7 42.5 37.7 41.6 23.1 “our customers ensures true 10 APAC 5.3 6.8 5.8 8.0 3.6 partnership. 0 „ 05 06 07 08 09 ATUL CHOPRA, COO AND PRESIDENT EMEA Americas APAC 9 TECNOTREE 2009 SOLUTIONS 10 BUSINESS AND OPERATIONS SUPPORT SYSTEMS Tecnotree’s BSS/OSS solutions deliver fully convergent billing and customer care to network operators worldwide. Communication Service Providers (CSP) worldwide are Subscriber Management Solutions experiencing some of their greatest challenges to date.
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