Join Us on the Pathway to Net Zero News in Brief

Total Page:16

File Type:pdf, Size:1020Kb

Join Us on the Pathway to Net Zero News in Brief Frommanna the Church of England Diocese of Bath and Wells July 2021 Join us on the pathway to Net Zero n the run up to COP26, the Somerset are doing all they can to UN Environment Conference care for this wonderful planet God that takes place in Glasgow in has provided us with.” November 2021, churches are From the first of July you can being encouraged to consider simply commit to pray on the first Ihow they can take steps to care for of each month. Or register with Eco our planet. Church to see how sustainable your David Maggs, the Environment church is and commit to improve. Champion for the Church of The Church of England has a England in Somerset says, “In 2020 person, there are still many ways to Practical Pathway to Net Zero tool our new environmental strategy get involved. which is a good starting point for was approved. The Covid pandemic “Already this year over 300 churches trying to move towards forestalled a major launch of the people from across Somerset have ‘net zero’, a position where there strategy, but as things start to taken part in Wilder Churches, a is a balance between the carbon return to normal we hope we can joint initiative with the Somerset emitted into the atmosphere, and start to help people consider how Wildlife Trust as well as Churches the carbon removed from it. they and their church can help care Count on Nature Week and we For more ideas and inspiration for creation. While we recognise really hope we can continue to keep an eye on www.bathwells.org. many churches are still not open build momentum and ensure uk/environment or get in touch ■ and not everyone is able to meet in that church communities across News in brief Relay to COP26 In the run up to the COP26 climate School lightbulbs change talks in Glasgow in November, 10 church schools in Bath and COP26, the Young Christian Climate Wells are undertaking major Network (YCCN) are walking from the works to upgrade their lighting G7 venue, Carbis Bay in Cornwall, to system as part of a commitment Glasgow to raise awareness of the to reducing their carbon urgent need for action not words in Churches Count for Nature footprint. In the first year alone caring for God’s creation. In June St Edward's, Chiltern Polden it’s estimated the move will save The relay will see them pass through was one of our churches which the schools a combined 45.93 our area in July, stopping at Wellington took part in the Churches Count for kilowatts and around £18,963. (8th), Taunton (9th), Bridgwater (10th), Nature. Co-organiser, Anita Hayne Stephen Bamford, Headteacher Axbridge (11th), Wrington (12th), said, “We heard about it at the of Kilmersdon School, one Keynsham (17th) and Bath (18th). Wilder Churches event with the of the schools involved, said: Find out how you can support them or Somerset Wildlife Trust and as we “It demonstrates that as a get involved at www.yccn.uk ■ have just got our Bronze Eco Church school and as a diocese, we award, we wanted to get involved. are determined to reduce our We found 120 different species of carbon footprint and help the plants and animals and made some environment and community in great community connections. We every way we can.”■ started small but will do it again next year"■ God's gift to humankind By Trevor Willmott, Assistant Bishop he leaves of the trees whose lives are deeply will be for the healing of affected by issues of mental the nations. Rev. 22.2 health and social deprivation A few days spent had approached the RHS to interaction is giving them a hope T and purpose in life in ways that recently in the Lakes gave us a explore the possibility of creating much anticipated opportunity a working garden to be grown nothing else had been able to to visit the new RHS garden, and maintained by the various achieve. Bridgewater, near Manchester. communities involved. The result The Revelation speaks of a world Created in the ruins of the much is stunning both visually and transformed and made new by overgrown walled garden of a long mentally. God; the very stuff of the earth, gone great house, the garden is the To aid the development the trees and water, bringing new life result of a co-operation between partners decided to allocate some to what was tired and old. The the RHS and the City Council. of their limited financial resources Scriptures remind us that the earth While the Paradise Garden towards the appointment of a full is God’s gift to humankind to be with its pools and flowing water time occupational therapeutic tended and cherished; to be used reminded me of the river of gardener. Talking with her and for the good of all. life in the Revelation, it was reading the display boards around But let the last word be that of the therapeutic garden which the garden we discovered that for the therapeutic gardener “we can captured my imagination. A many not only was this their first care for others; we can care for the number of charities working in experience of gardening but more earth. All we need is a vision and inner Manchester with people importantly the physical work and the will.” With my blessing, +Trevor, Time to step up Dr Peter Brotherton is Lead Director for Climate Change at Natural England, the government’s agency for the natural environment. hat has climate protecting and nurturing our change got to do biodiversity and by speaking up. with the Church? If the church doesn’t speak about W Climate change the environment, at a time when will be felt most by the countries children are more conscious than who have done the least to cause ever that their future options it. That’s a Christian issue. We are are disappearing as a result of failing as stewards of God’s creation environmental change, we will and must step up and play our Dr Peter Brotherton become irrelevant. part to support biodiversity and Is biodiversity loss affecting us Can individuals make a challenge climate change. now? difference? How are climate change and Nature isn’t providing us with what It can seem an overwhelming biodiversity linked? we need in the UK already. Our air problem, but lots of little bits of Climate change is making the isn’t as clean as it should be. Our action will matter. What we do as ecosystems we rely on to become homes flood more that they should. congregations and as individuals less able to deliver what we need In some areas our soil is being collectively adds up to a lot. from them, making climate change depleted and blowing away. Anything we can do to reduce how worse. 15% of climate change What can we do? bad climate change gets has to be a emissions are from land use change We can make a difference by good thing. Read the full interview driven by human consumption. at bathandwells.org.uk ■ Follow us on @BathWells bathandwells churchofengland_somerset.
Recommended publications
  • Keynsham Station I Onward Travel Information Buses Local Area Map
    Keynsham Station i Onward Travel Information Buses Local area map Key Key km 0 0.5 A Bus Stop LC Keynsham Leisure Centre 0 Miles 0.25 Station Entrance/Exit M Portavon Marinas Avon Valley Adventure & WP Wildlife Park istance alking d Cycle routes tes w inu 0 m Footpaths 1 B Keynsham C Station A A bb ey Pa r k M D Keynsham Station E WP LC 1 1 0 0 m m i i n n u u t t e e s s w w a a l l k k i i n n g g d d i i e e s s t t c c a a n n Rail Replacement Bus stops are by Keynsham Church (stops D and E on the Bus Map) Stop D towards Bristol, and stop E towards Bath. Contains Ordnance Survey data © Crown copyright and database right 2018 & also map data © OpenStreetMap contributors, CC BY-SA Main destinations by bus (Data correct at October 2019) DESTINATION BUS ROUTES BUS STOP DESTINATION BUS ROUTES BUS STOP DESTINATION BUS ROUTES BUS STOP 19A A E Hanham 17 C Radstock 178 E Bath City Centre ^ A4, 39 E Hengrove A4 D 19A A E Bilbie Green 349 D High Littleton 178 E Saltford 39, A4 E 39, 178, A4 D Highridge A4 D 664* B E Brislington 349 E Hillfields 17 C Southmead Hospital 17 C 39, 178 D 663* B E Staple Hill 17, 19A C Keynsham - Chandag Bristol City Centre Estate 349 E 178** E Timsbury 178 E Willsbridge (for Avon Valley Bristol Airport A4 D 349 E 17, 19A C Keynsham - Park Estate Railway) Bristol Parkway ^ 19A C 665* B E UWE Frenchay Campus 19A C 39, 178 D Kingswood 17, 19A C Bristol Temple Meads ^ 349 E Longwell Green 17 C Cribbs Causeway 19A C Marksbury 178 E Downend 19A C Midsomer Norton 178 E Notes Eastville 17 C 19A A E Newton St Loe Bus routes 17, 39 and A4 operate daily.
    [Show full text]
  • Keynsham Report
    AVON EXTENSIVE URBAN SURVEY ARCHAEOLOGICAL ASSESSMENT REPORT KEYNSHAM DECEMBER 1999 AVON EXTENSIVE URBAN AREAS SURVEY - KEYNSHAM ACKNOWLEDGMENTS This report was prepared by Emily La Trobe-Bateman. I would like to thank the following people for their help and support: Vince Russett, project manager (Avon County Archaeologist subsequently North Somerset Archaeologist) and Dave Evans (Avon Sites and Monuments Officer, subsequently South Gloucestershire Archaeologist) for their comments on the draft report; Pete Rooney and Tim Twiggs for their IT support, help with printing and advice setting up the Geographical Information System (GIS) database; Bob Sydes (Bath and North East Somerset Archaeologist), who managed the final stages of the project; Nick Corcos for making the preliminary results of his research available and for his comments on the draft report; Lee Prosser for kindly lending me a copy of his Ph.D.; David Bromwich for his help locating references; John Brett for his help locating evaluations carried out in Keynsham.. Special thanks go to Roger Thomas, Graham Fairclough and John Scofield of English Heritage who have been very supportive throughout the life of the project. Final thanks go to English Heritage whose substantive financial contribution made the project possible. BATH AND NORTH EAST SOMERSET COUNCIL AVON EXTENSIVE URBAN AREAS SURVEY - KEYNSHAM CONTENTS 1.0 Introduction 1 1.1 The aims of the report 1 1.2 Major sources of evidence 1 1.3 A brief history of Keynsham 3 2.0 Prehistoric archaeology (pre-AD 47) 8 2.1 Sources
    [Show full text]
  • River Avon, Road & Rail Walk
    F e r r y Riverside Heritage Walks R o 8 a d River Avon, Road 1 Old Lock & Weir / The Chequers & Rail Walk Londonderry 7 Wharf Riverside walk rich in historic and wildlife interest. Optional extension loop A4 exploring hidden woodlands and geology A 41 Somerdale 75 6 Route Description: Hanham pubs to Keynsham Lock or complete loop 2 1 Head east along the 60 mins 5 River Avon Trail. Loop: 100 mins Key 3 Route 4 See traces of the old 2 m / 3.25 km Route guide Londonderry Wharf Loop: 4.5 / 7.25 km 1 The Lock Keeper River Avon Trail and The Dramway Level, grassy Short cut that once carried paths coal from Kingswood Loop: Some steep Refreshments Keynsham to the river. Look out steps, rough ground Shop for cormorants. and high stiles Pub You will see the development at former Cadbury’s Somerdale factory Arrive at Keynsham Lock on the – the site of a Roman town. Kennet & Avon Canal. Continue 2 beneath the old bridge beside The Lock Keeper pub, and up onto the bridge. You can now retrace your steps to the start or continue on loop walk. Drop down along the path over When you have crossed both the rail Route extension the wild grassland, keeping the 5 and river bridge, turn right and zig- Turn left and left again to road close by on your right. zag uphill to find a wooden stile. arrive on the main road The grassy path is bordered by Cross here and drop down sharply (A4175).
    [Show full text]
  • Tickets Are Accepted but Not Sold on This Service
    May 2015 Guide to Bus Route Frequencies Route Frequency (minutes/journeys) Route Frequency (minutes/journeys) No. Route Description / Days of Operation Operator Mon-Sat (day) Eves Suns No. Route Description / Days of Operation Operator Mon-Sat (day) Eves Suns 21 Musgrove Park Hospital , Taunton (Bus Station), Monkton Heathfield, North Petherton, Bridgwater, Dunball, Huntspill, BS 30 1-2 jnys 60 626 Wotton-under-Edge, Kingswood, Charfield, Leyhill, Cromhall, Rangeworthy, Frampton Cotterell, Winterbourne, Frenchay, SS 1 return jny Highbridge, Burnham-on-Sea, Brean, Lympsham, Uphill, Weston-super-Mare Daily Early morning/early evening journeys (early evening) Broadmead, Bristol Monday to Friday (Mon-Fri) start from/terminate at Bridgwater. Avonrider and WestonRider tickets are accepted but not sold on this service. 634 Tormarton, Hinton, Dyrham, Doyton, Wick, Bridgeyate, Kingswood Infrequent WS 2 jnys (M, W, F) – – One Ticket... 21 Lulsgate Bottom, Felton, Winford, Bedminster, Bristol Temple Meads, Bristol City Centre Monday to Friday FW 2 jnys –– 1 jny (Tu, Th) (Mon-Fri) 635 Marshfield, Colerne, Ford, Biddestone, Chippenham Monday to Friday FS 2-3 jnys –– Any Bus*... 26 Weston-super-Mare , Locking, Banwell, Sandford, Winscombe, Axbridge, Cheddar, Draycott, Haybridge, WB 60 –– (Mon-Fri) Wells (Bus Station) Monday to Saturday 640 Bishop Sutton, Chew Stoke, Chew Magna, Stanton Drew, Stanton Wick, Pensford, Publow, Woollard, Compton Dando, SB 1 jny (Fri) –– All Day! 35 Bristol Broad Quay, Redfield, Kingswood, Wick, Marshfield Monday to Saturday
    [Show full text]
  • 7:52 PM 25/01/2019 Page 1 Somerset ASA County Championships 2019 - 26/01/2019 to 10/02/2019 Meet Program - Sunday 27Th January 2019
    Somerset ASA Championship Meet HY-TEK's MEET MANAGER 7.0 - 7:52 PM 25/01/2019 Page 1 Somerset ASA County Championships 2019 - 26/01/2019 to 10/02/2019 Meet Program - Sunday 27th January 2019 Heat 7 of 14 Prelims Starts at 09:59 AM Event 13 Girls 10 & Over 200 LC Meter Backstroke 1 Isla Bennie 14 Bridgwater 2:42.10 Lane Name Age Team Seed Time 2 Bluebell Clayton 16 Millfield 2:41.27 Heat 1 of 14 Prelims Starts at 09:30 AM 3 Imogen Bamber 13 CLEW-SW 2:41.00 CLEW-SW 3:27.20 1 Amelia Vincent 10 4 Isabel Blackhurst 12 Weston S M 2:39.97 CLEW-SW 3:20.20 2 Amelie Dorrington 11 5 Eva Farmery 16 CLEW-SW 2:40.84 Keynsham-SW 3:15.90 3 Aneliese Hunt 11 6 Natasha Edmondston-Low 17 Weston S M 2:41.03 TauntonDeane 3:13.40 4 Francesca Hanson 11 7 Grace Olding 14 Millfield 2:42.00 Street 3:15.86 5 Alesha Nisbet 10 8 Chloe Soverall 14 Weston S M 2:42.34 Millfield 3:16.80 6 Gabriella Relton 11 Heat 8 of 14 Prelims Starts at 10:04 AM Weston S M 3:24.80 7 Sunnie Rose Harling 11 1 Kayla Pike 15 Street 2:39.24 Keynsham-SW 3:27.80 8 Daisy Oliver 11 2 Laura-Ann Marshman 13 Weston S M 2:38.95 Heat 2 of 14 Prelims Starts at 09:36 AM 3 Shannon Hooper 17 Ast Burnham 2:38.05 TauntonDeane 3:12.80 1 Olivia Barlow 11 4 Kyna Galvin 15 Millfield 2:38.00 Yeovil 3:08.10 2 Kathleen Hague 11 5 Rebecca Hollier 14 Backwell 2:38.02 Street 3:06.24 3 Lucy Williams 12 6 Lily Hastings-McMahon 14 Frome 2:38.80 Millfield 3:00.90 4 Bianca Gomez-Velasco 12 7 Alice Harvey 14 Keynsham-SW 2:39.00 Millfield 3:02.70 5 Annabelle Suffield 11 8 Katie Sherlock 13 Millfield 2:39.50 Chard 3:07.00
    [Show full text]
  • Community Risk Register Go to Contents Page (Click)
    Avon and Somerset Community Risk Register Go to contents page (click) Avon and Somerset Community Risk Register 1 Avon and Somerset Community Risk Register Contents (Click on chapters) Introduction and Context ...........................................................................................................3 1. Emergency Management Steps ......................................................................................7 2. Avon and Somerset’s Top Risks ........................................................................................9 2.1 Flooding .............................................................................................................................................................10 2.2 Animal Disease ...............................................................................................................................................13 2.3 Industrial Action .............................................................................................................................................14 2.4 Pandemic Influenza ......................................................................................................................................15 2.5 Adverse Weather ............................................................................................................................................17 2.6 Transport Incident (including accidents involving hazardous materials) ..............................19 2.7 Industrial Site Accidents .............................................................................................................................22
    [Show full text]
  • Points Table
    Somerset ASA Championship Meet HY-TEK's MEET MANAGER 7.0 - 6:54 PM 01/10/2018 Page 1 Somerset A.S.A. Development Meet 2018 - 29/09/2018 to 30/09/2018 Team Rankings - Through Event 406 Girls - Team Scores Place Team Points 1 Millfield Millfield 538 2 Clevedon Clevedon 397 3 TauntonDeane TauntonDeane 276 4 Bath Dolphin SC Bath Dolphin SC 263 .50 5 Weston S M Weston S M 192 6 Yeovil Yeovil 189 7 Chard Chard 167 8 Ast Burnham Ast Burnham 154 9 Street Street 148 10 Frome Frome 126 11 Backwell Backwell 123 12 Wells SC Wells SC 110 13 Bridgwater Bridgwater 95 14 Keynsham Keynsham 93 .50 15 Minehead Minehead 69 16 Wincanton Wincanton 65 17 Wellington W Wellington W 59 18 Burnham On S Burnham On S 52 19 Cheddar Cheddar 35 20 Norton Rads Norton Rads 34 Total 3,186.00 Somerset ASA Championship Meet HY-TEK's MEET MANAGER 7.0 - 6:54 PM 01/10/2018 Page 2 Somerset A.S.A. Development Meet 2018 - 29/09/2018 to 30/09/2018 Team Rankings - Through Event 406 Boys - Team Scores Place Team Points 1 Millfield Millfield 708 .50 2 Weston S M Weston S M 218 3 Clevedon Clevedon 211 4 Chard Chard 200 5 Yeovil Yeovil 189 .50 6 TauntonDeane TauntonDeane 187 7 Bridgwater Bridgwater 167 8 Frome Frome 150 .50 9 Ast Burnham Ast Burnham 138 10 Burnham On S Burnham On S 119 .50 11 Bath Dolphin SC Bath Dolphin SC 114 12 Backwell Backwell 106 13 Street Street 105 .50 14 Wellington W Wellington W 76 .50 15 Wells SC Wells SC 62 .50 16 Cheddar Cheddar 27 17 Norton Rads Norton Rads 18 .50 18 Keynsham Keynsham 18 19 Wincanton Wincanton 15 20 Minehead Minehead 12 Total 2,844.00 Somerset ASA Championship Meet HY-TEK's MEET MANAGER 7.0 - 6:54 PM 01/10/2018 Page 3 Somerset A.S.A.
    [Show full text]
  • Bath Avon River Economy
    BATH AVON River Corridor Group BATH AVON RIVER ECONOMY FIRST REPORT OF BATH & NORTH EAST SOMERSET COUNCIL ADVISORY GROUP SUMMER 2011 Group Members The Bath Avon River Corridor Economy Advisory Group held its Inaugural Meeting in the Guildhall in Bath on 29th October 2010. Group members were nominated by Councillor Terry Gazzard or John Betty, Director of Development and Major Projects and North East Somerset Council, for their particular skills and relevant experience. Those present were: Michael Davis For experience in restoring the Kennet and Avon Canal Edward Nash For experience in urban regeneration and design management Jeremy Douch For experience in transport planning David Laming For experience in using the river for boating James Hurley Representing Low Carbon South West and for experience in resource efficiency Steve Tomlin For experience in reclamation of materials John Webb Representing Inland Waterways Association and the Kennet and Avon Canal Trust and experienced in Waterways management Nikki Wood For experience in water ecology Councillor Bryan Chalker For experience in Bath’s heritage and representing the Conservative Political Group Councillor Ian Gilchrist For experience in sustainability issues and representing the Liberal Democrats Political Group Melanie Birwe/ Tom Blackman For Bath and North East Somerset Council – liaison with Major Projects Office Steve Tomlin stood down in early 2011. CONTENTS 1. Introduction 9. The Role of the River in Flood Resilience 2. Executive Summary 10. Renewable Energy and Spatial Sustainability 3. The Problem and Its History 11. Creating Growth Points for Change a) The Geographic History b) The Challenges and Opportunities Now 12. Drivers of Economic Development c) The Regeneration Model • The Visitor Offer • University Sector 4.
    [Show full text]
  • Proposed League Structure of South West Division 2018/19
    PROPOSED LEAGUE STRUCTURE OF SOUTH WEST DIVISION 2018/19 South West Premier Cornwall One Western Counties North a) Barnstaple a) Bodmin a) Avonmouth OB b) Bournemouth b) Camborne SoM b) Barton Hill c) Bracknell c) Helston c) Cheltenham d) Brixham d) Illogan Park d) Chew Valley e) Camborne e) Lankelly-Fowey e) Chipping Sodbury f) Cleve f) Newquay Hornets f) Chosen Hill FP g) Drybrook g) Roseland g) Clevedon h) Exeter University h) Veor h) Gordano i) Exmouth i) Matson j) Ivybridge Cornwall Two j) Midsomer Norton k) Maidenhead a) Camelford k) Old Bristolians l) Newton Abbot b) Perranporth l) Old Richians m) Old Patesians c) Redruth Albany m) Stroud n) Weston-super-Mare d) St Agnes n) Wells e) St Just South West One West f) Stithians Gloucestershire Premier a) Bridgwater & Albion a) Berry Hill b) Coney Hill Devon One b) Bristol Saracens c) Cullompton a) Buckfastleigh Ramblers c) Cheltenham Sara d) Devonport Services b) Dartmouth d) Frampton Cotterell e) Hornets c) Exeter Athletic e) Gloucester Old Boys f) Keynsham d) Exeter Saracens f) Gordon League g) Launceston e) New Cross g) Hucclecote h) Lydney f) North Tawton h) Longlevens i) Newent g) Old Plymothian i) Spartans j) North Petherton h) Old Technicians j) St Marys OB k) Okehampton i) Salcombe k) Whitehall l) St Ives j) Tamar Saracens l) Widden OB m) Teignmouth k) Torrington n) Thornbury l) Totnes Gloucestershire One a) Bredon Stat Western Counties West b) Brockworth a) Bideford c) Cheltenham North b) Chard d) Cirencester c) Crediton e) Dursley d) Falmouth f) North Bristol e) Kingsbridge
    [Show full text]
  • River Chew – Fish Population Survey Report
    Fish population survey report River Chew 2016 This report provides a summary of results from recent fish population surveys on the River Chew between Chew Magna and Keynsham. The surveys were carried out to assess the health of the river and enable successful management of our principal fisheries. Originating team Analysis & Reporting team – Wessex (north) Author(s) Geoff Way and Jody Armitage Date 23rd March 2017 Checked by Matt Pang Sign-off date 6th April 2017 Summary • 5 sites on the River Chew were surveyed by the Wessex Sampling and Collection Team during July 2016; • Shrowl Bridge and Pensford survey sites were selected as part of the Core Fish Monitoring Programme to monitor and assess the health of wild brown trout populations. All other sites covered in this report are intended for the purpose of monitoring all fish populations. • 15 species of fish were recorded and a total of 542 fish were captured; • Brown trout were the most widespread species, being recorded at all 5 sites; • An average total density estimate of 22.2 fish per 100m2 and biomass estimate of 1589 grams per 100m2 were recorded across all sites; • Brown trout were the most numerous species and also had the highest biomass. Site locations © Environment Agency copyright 2016. All rights reserved. Ordnance Survey licence number 100024198. Survey results Shrowl Bridge Shrowl Bridge is the uppermost site surveyed on the River Chew catchment. The survey site is 1.8km upstream of Chew Valley Lake into which the River Chew discharges close to Herriott’s Bridge. Consisting riffle, pool and glide over a gravel substrate this makes for an ideal habitat for salmonid recruitment.
    [Show full text]
  • Naming Shirehampton and the Name Shirehampton
    Naming Shirehampton and the name Shirehampton Richard Coates University of the West of England, Bristol Shirehampton is a village in southern Gloucestershire, England, which has been absorbed into the city of Bristol. It has expanded into a suburb with a population of 6867 in 1991 (census figure; the precise figure is not readily deducible from later census data).1 Its territory included, until 1917, what was marshland and is now Avonmouth port and suburb. The historical development of its name is easy to follow in broad but unrevealing terms, though there is a considerable amount of problematic detail. In this article I explore what it is possible to deduce about aspects of the processes involved in its evolution, which are not at all straightforward. The paper can also be taken as an object lesson in the lexical-semantic and phonological difficulties of historical onomastics, and in the pleasures of travelling unexpected byways in the history of onomastics and in cultural history. But historical onomastics, in the sense of establishing the etymology of a name, is not the same as exploring the history of a name, and not the same as the historiography of a name. In analysing Shirehampton and its name, we shall look at all of these techniques and processes in detail. In this article I attempt to explore the historical onomasiological questions of what this particular tract of ground has been called over the centuries, and why; the semasiological question of the use of the place’s name or names in derived names (commemoration); and the historiographical question of what scholars have deduced from the place’s name or names: first and foremost the history of the interpretation of the place’s name or names (changing views on its/their etymology, and the consequences of changes in such provisional knowledge), but also changing views about the identification (denotation) of the name or names featuring in the record, and some real-world consequences of that.
    [Show full text]
  • Meet Wessex Water 2019 Delivering for Our Customers and the Environment Andy Pymer – Managing Director Delivering for Customers
    Meet Wessex Water 2019 Delivering for our customers and the environment Andy Pymer – Managing Director Delivering for customers Consistently high Consistently high drinking customer satisfaction water quality 92 90 91 99.97 99.96 99.96 5 years ago 2017 2018 5 years ago 2017 2018 Flooding reduced Supply interruptions No hosepipe bans reduced since 1976 2,669 1,870 1,854 27 12 6 0 0 0 5 years ago 2017 2018 5 years ago 2017 2018 5 years ago 2017 2018 Customer service • Achieve the highest levels of customer satisfaction • Make it as easy as possible for customers to interact with us using the communication channel of their choice • Build customer trust and loyalty • Going the extra mile sums up our approach to customer service Customer feedback Joey Wessex @bengerbelle - 20h @wessexwater your customer service, feedback and regular comms is excellent. 100% Well done Georgia and co. Thank you from SN15! wish all utilities provided the same first class service Melissa Barber @melissaCBarber - 13h Big shout out to @wessexwater for fab #CustomerService. Emergency dealt with swiftly, professionally and all with a smile. Thanks guys @edfenergy you could learn Charlie Graham-May@charlie_g_m . 1h from @wessexwater. Edf 32 mins Phone quickly answered by a pleasant human who didn’t ask me for a holding and miserable Ian password or the name of my first cat…details taken and a problem sorted out inside the promised 2 hour window. Perfect customer service as usual answers. Wessex Water straight @wessexwater through to happy Laura! Working together • Partnering
    [Show full text]