Annual Report 2009
Contents Message from the Chairman 4 Message from the Chief Executive Officer 8 Chairman and Members of the Board 10 Management Team 12 Corporate Governance at Cyta 14 Corpotate Social Responsibility at Cyta 18 Management 26 Products and Customer Service 34 Subsidiary Companies 46 Network 52 Financial Report 60 Offices and Cytashops 65 Cyta is the trade name of Cyprus Telecommunications Authority Communication without boundaries The theme of this year’s Annual Report is modern communication which offers unlimited potential, transcends borders and embraces the whole planet. For this reason, visually we have chosen to present and compare it to an art form with similar characteristics - music. Just as music expresses people and feelings and has the power to touch us wherever we may be, modern communication enables us to express ourselves, to send out our voice, our images and messages to the whole world. So let’s enjoy the rhythm of our own art… Message from the Chairman With responsibility towards our customers and society When we took up our duties at Cyta in August This strategy will remain consistent with our 2009, we knew that we were entering a difficult Vision, which is to provide modern electronic year during which, as things turned out, the global, communications solutions that give people the European and Cypriot economies were all put to freedom to discover and communicate with the world, the test. and with our Mission, which is to provide integrated and reliable electronic communications solutions in a As a public sector Organisation and one of the simple, smart and secure manner and to improve our country’s leading business enterprises, Cyta has customers’ way of life and their productivity.
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