Volunteer Training Handbook 2 INDEX INDEX 3 CONTACT LIST 5 SHORT HISTORY 7 MISSION 7 ROLES OUTLINED 7 VOLUNTEER COMMITMENT AND BENEFITS 8 KEY MESSAGES ABOUT TRAILHEAD AMBASSADORS PROGRAM 9 TARGET TRAILHEADS (for 2018 season) 9 MAP OF TRAILHEADS 10 BEFORE A SHIFT 11 WEEKEND OPERATIONS 13 Day of Shift 13 If you are the equipment lead… 13 Pick-up your 4 Ts: Tent, Tent Weights, Table, and Tub 13 If you are not the equipment lead… 17 Set up at trailhead 17 Basic Visitor Engagement 19 Initial Contact Engagement 19 Secondary Engagement 19 Visitor Engagement Tracking 20 Taking and Submitting Photos 20 After a Shift 21 Take Down 23 TRAILHEAD REFERENCE GUIDE: 24 Starvation Creek 24 Location Information: 24 Latourell Falls 26 Multnomah Falls I 84 Parking Lot 28 Cape Horn Trailhead 31 Trillium Lake 33 Mirror Lake 36 3 BE AN INFORMED VOLUNTEER 43 Trail Safety 43 Eagle Creek Fire 45 USEFUL LINKS 48 International Visitor Information 48 REFERENCE TOOLS 49 Temperature Conversion 49 Mileage Conversion 49 Regional Sunset times (by Month) 50 NOTES 50 4 CONTACT LIST Do you have a question, either before, during, or after your shift? Below is a great list of resources for who to reach out to for help depending on the situation at hand: Main Contacts General Questions Ali Smith |Trailhead Ambassador Coordinator |
[email protected] | 716-531-0713 Program Management Questions Maegan Jossy | Outreach Manager @ Friends of the Columbia Gorge |
[email protected] | 503-887-0822 Tourism/Visitor Information Questions Lizzie Keenan | Regional Specialist @ Mt.