E F T (Tuesdays & Thursdays only) Cirencester Market Office: E F T Lydney Office: E F T Oldbury Office: 01285 869911 01291 680068 01454 269486 01285 869514 01291 689385 01454 415397 [email protected] [email protected] [email protected] Genuine Dispersal Sale Saturday, 13th June 2015
Heneage Court, Falfield, South Gloucestershire, GL2 8DN
1
HENEAGE COURT, FALFIELD, SOUTH GLOUCESTERSHIRE, GL12 8DN
Genuine Dispersal Sale of 4 Vintage Tractors, Machinery, Garden Maintenance Equipment and Estate Requisites
On behalf of Mr G Durston
For Sale by Public Auction
Saturday, 13th June 2015 at 10.30 am (Please note earlier start time)
All Enquiries to Voyce Pullin - Jon Pullin 07736 800760 Chris Voyce 07801 801872 Richard Barrow 07885 298316
Auctioneers Offices:
Oldbury Office (Jon Pullin): Lydney Office (Chris Voyce): Knights Farm Tidenham Chase Shepperdine Road High Woolaston Shepperdine Lydney Oldbury on Severn Gloucestershire Bristol BS35 1RL GL15 6PT Tel: 01454 269486 Tel: 01291 680068 Mobile: 07736 800760 Mobile: 07801 801872 Email: [email protected] Email: [email protected]
The Sale of the Contents of Heneage Court is being conducted by Wotton Auction Rooms Ltd, Tabernacle Road, Wotton under Edge, Gloucestershire, GL12 7EB Tel: 01453 844733 Fax: 01453 845 448 E-mail: [email protected] A separate catalogue is available from Wotton Auction Rooms Ltd 2 3
AUCTIONEERS NOTE Voyce Pullin have recently conducted the Property Sale of Heneage Court through the kind instructions of the owner, Mr Geoff Durston. We are also very pleased to have instructions today to conduct this very genuine dispersal sale alongside Mr Phillip Taubenheim and his team at Wotton Auction Rooms who will offer immediately following our sale the contents of Heneage V P Court. Today’s sale is a bit out of the ordinary as, with respect to all others the setting for the sale is probably one of the best we have ever experienced. Today’s sale contains 4 tractors, mainly vintage including the Case L Roadless T36 Lifeboat Tractor which was acquired through Geoff and his father’s former business, Durston Plant Hire who were once main dealers for Case Construction Voyce Pullin Equipment. Very few were ever made and it is the highlight of our part of the sale, but there are Auctioneers, Valuers many other excellent quality lots throughout the sale.
& Rural Surveyors We do, as always look forward to your attendance at this very genuine dispersal sale.
Jon Pullin – Voyce Pullin Back to the grass roots May 2015 of Farming We Are Able To Assist With All Rural Matters METHOD AND ORDER OF SALE All items in the catalogue will be sold in pounds. The catalogue has been fully pre-lotted although Professional & Property precise details of numbering may change but an update will be available on the afternoon prior to ♦ Valuations – Bank, Probate, Taxation etc sale. It is our usual practise to end the sale with the higher value items namely vehicles and ♦ Basic Payment Scheme (BPS) Advice (former Single Payment Scheme) tractors however, please contact the auctioneers to discuss precise lot numbering as required. All ♦ Tenancy Issues entered lots will be sold near the end of the sale. ♦ Farm Diversification Projects Two separate firms of Auctioneers will be operating sales at today’s location. The Voyce Pullin ♦ Single Joint Expert Valuations element of the sale will commence at 10.30 am and the sale conducted by Wotton Auction Rooms ♦ Property and Land Purchase & Sales will commence immediately after. Should you only be wishing to purchase from the second sale Compensation & Valuations please contact the Joint Auctioneers with regard to timing. It is however the responsibility of any ♦ Livestock Valuations purchaser to allow themselves sufficient time to be on site prior to the commencement of either sale. ♦ Stocktaking Valuations Today’s catalogue has been pre-lotted but we reserve the right to alter, amend, remove or re-lot any ♦ Compulsory Purchase & Compensation item at our own discretion and the auctioneers cannot be held liable for any losses due as a result Markets & Auctions of alterations to sale lotting. ♦ Twice Weekly Sales of Store Cattle, Rearing Calves, Fat Cattle, Barren Cows and Sheep at Cirencester Market Special Note: The conditions of sale noted herein are specific to the lots sold by Voyce Pullin. Any ♦ TB Restricted Sales (not a RED Slaughter only) allows stock to return home lots purchased in the sale conducted by Wotton Auction Rooms Ltd may be subject to different or ♦ On Farm Dispersal Sales other Conditions. Purchasers should make themselves fully aware of all other conditions of sale ♦ Commercial Asset Auctions – First Wednesday of every month (10.30 am) applicable in the second sale. ♦ Household & Effects Auctions – Third Wednesday of every month (6.00 pm) ♦ Horticultural Produce & Plants – Fourth Thursday of every month (10.00 am)
Oldbury Office: Jon Pullin Tel: 01454 269486 E-mail: [email protected] Lydney Office: Chris Voyce Tel: 01291 680068 E-mail: [email protected] Website: www.voycepullin.co.uk 4 5
CONDITIONS OF SALE FIXED ITEMS SOLD IN SITU The sale is held subject to the Auctioneer's General terms and Conditions of Sale (printed in the Any item sold in situ that is fixed to the ground will be given additional time to be removed unless back of the catalogue) and to the Auction Conditions of Sale recommended for use by the Livestock stated otherwise at point of sale. Any removal of items after the day of sale will be strictly by Auctioneers Association (LAA), the latter Conditions will be displayed in full at the Sale Premises arrangement of an appointment with the owner. Purchasers are reminded that a completion of the and available to those purchasers who wish to view them. All lots are sold as seen and without property sale is imminently due and failure to comply with the above may mean the loss of the item warranty of any type unless specifically stated. without recompense for cost.
Please note that at the fall of the hammer all lots become the responsibility of the purchaser PAYMENT METHOD however legal title to ownership does not pass until payment in full is received and accounted. Purchasers wishing to pay by cheque who are not known to the Auctioneers are asked to contact Mr Jon Pullin on 01454 269486 or 07736 800760 to discuss references. VAT VAT at the current standard rate will be charged on all items, if applicable. We are now able to accept credit cards in settlement of your purchase (subject to surcharge and signal) credit cards 2.5% BUYERS PREMIUM Buyers Premium will be charged at 10% on all items in the sale plus VAT except on the Case Purchasers can make arrangements to pay via BACS automatic bank credit transfers. Lifeboat and Field Marshall Tractors where it will be reduced to 5%. A different rate applies to all Arrangements should be made for this prior to sale. lots being sold by Wotton Auction Rooms Ltd. Due to the requirements of the Money Laundering Regulation 2007 we regret that we are unable BIDDING NUMBER to accept payments for goods in cash where the total transaction (including VAT) exceeds £8,000. All sale attendees must aquire a bidding number from the sale office prior to bidding. One bidding number can be used for both sales. SETTLEMENT AND CLEARANCE OF ITEMS Settlement in full is due to the Auctioneers immediately at the conclusion of the sale, no machinery CATALOGUE ENTRIES or asset may leave from the Sale Premises without an official PASS obtainable only from the Whilst every effort has been made to ensure that the descriptions are accurate no guarantee is given Auctioneers upon settlement and all stock should be cleared from the sale premises on the day of or implied. Buyers should note that lots may be withdrawn and other lots added prior to the sale the sale, except where additional time to remove has been specified. We reserve the right to hold day. Buyers are advised to contact the Auctioneers prior to the sale to confirm a particular lots back any item sold until clearance of any payment. Please also refer to Notes under Items sold in inclusion since neither the Vendor nor the Auctioneers will be responsible for abortive expenses in situ detailed above. respect of withdrawn lots. VIEWING Purchasers are reminded that all lots become their responsibility from the fall of the hammer. (See Strictly from 1pm – 5pm on Friday, 12th June 2015, morning of sale from 9am. Conditions of Sale). Please note viewing times for the contents of the Court may vary – contact Wotton Auction Rooms COMMISSION BIDS ltd for precise details 01453 844733. The Auctioneers will be pleased to execute written commission bids prior to the sale on the understanding that the Purchaser has inspected the items. Forms are available on request. Please LOADING contact the Auctioneers prior to sale. A Teleporter will be available to assist with loading on day of sale only.
ENGINE HOURS IMPORTANT Neither the vendors nor the auctioneers make any warranty regarding engine hours or vehicle The Auctioneers and their clients accept no liability for any damage or injury to persons or plant mileages. Any quoted hours in the catalogue were recorded in May 2015, but vehicles may and all attend the sale at their own risk. continue to be used up until sale day. The Auctioneers will update clock readings and announce at the point of sale.
ELECTRICAL ITEMS All electrical items will be PAT tested prior to the date of sale as appropriate. PAT testing indicates the electrical safety of an item but does not guarantee it is in working order. 6 7
Voyce Pullin N Oldbury Office: Heneage Court BUYERS SLIP Knights Farm, Shepperdine Road, Oldbury, Bristol Falfield Lydney Office: South Glos Not to Scale Tidenham Chase, High Woolaston, Lydney, Glos Lot ……………………………………………. For identification www.voycepullin.co.uk GL12 8DN purposes only e-mail: jon or [email protected] Purchasers are requested to make use of this slip in giving their name and address to the Auctioneers.
Please use BLOCK CAPITALS throughout.
Name: ……………………………….………………………….…………………..
E-Mail: ………………………………………………….…………………………..…..
Address in Full: ………………………………………………………………………
……………………..…………………………………………………………………….
…………………………………………………………………………………………..
DIRECTIONS to Heneage Court, Falfield, South Gloucestershire, GL12 8DN (Sat Nav is good to …….……………………………… Post Code: …..…………………….………. GL12 8DN) Heneage Court is located immediately adjacent to M5 J14 (Thornbury/Falfield/Wotton under Edge) and access to Heneage Court is less than 1 mile from this junction and immediately off the A38 main Telephone No: ……………………………………………………………….……… road, Bristol to Gloucester. From all Directions via the Motorway or A38: From the M5 exit at Junction 14 (Thornbury). On exit head west for ¼ mile and the lights on the A38. Turn right and after 100 yards turn right again in Mobile No: …………………………………………………………….………… to Heneage Court. The property is just south of the Gables Hotel.
Voyce Pullin signs will be erected on the morning of sale. If you wish to receive catalogues via e-mail, please let us have your e-mail address:
Parking Arrangements – Parking will be in an adjoining field belonging to the property adjacent to …………………………………………………………………………………………. the main entrance. A one way system will operate and exit will be via the opposite field gate back onto the M5/A38 Link Road. Those who have purchased items must obtain their invoice and then return through the main entrance where upon production of an invoice of purchase made or Voyce Pullin, Auctioneers, Valuers & Rural Surveyors “PASS” will be allowed to drive into the sale site and main grounds to collect their purchases. No Tel: 01454 269486/01291 680068 or 07736 800760/07801 801872 vehicular access will be given to the sale field or house sales area without an invoice/pass. Lydney Office: Tidenham Chase, High Woolaston, Lydney, Gloucestershire, GL15 6PT CATERING A caterer will be in attendance. 8 9
DETAILS OF SALE
General Workshop Equipment (Lots Located on Lawn)
1 Hitachi Drill and one other
2. Socket Set
3. Qty Workshop Vices
4. Pneumatic Industrial Hoover
5. Parkside 120 AI Arc Welder
6. 3 x Vintage Petrol Cans
7. Qty Vintage Saddle Racks
8. Qty Vintage Blowlamps
9. 3 x Vintage Hoovers and a Floor Polisher
10. Qty of Office Sundries
11. Polo Stick, Balls and Sundry Saddlery
12. Qty of Electrical Sundries
13. Box Misc Tools, Jump Leads etc
14. Ricoh Photocopier
15. Air Conditioning Unit
16. 15 Drawer Filing Cabinet
17. Vickers 4 Drawer Filing Cabinet
18. Bisley 4 Drawer Filing Cabinet
19. Grey 4 Drawer Filing Cabinet
20. Red Bisley 4 Drawer Filing Cabinet
21. Bisley Office Stationery Cupboard 10 11
22. Misc Exercise Equipment 46. Qty Plastic Dustbins
23. Misc Exercise Equipment 47. Qty Fencing Stakes
24. Midland Communications Time Clock 48. Patio Heater
25. Large Qty Bathroom/Kitchen Tiles 49. Pair Lawn/Garden Sprinklers
26. Qty Jerry Cans 50. Vintage Handheld Lawn Scarifier
27. Qty Insulated Chimney Flue 51. Qty Garden Canes
28. Qty Electric Cable 52. Knapsack Sprayer
29. Clarkson Site Level and Tripod 53. Aluminium Ladder
30. Portable Site Gas Testing Unit 54. Aluminium Ladder
31. Roneo Office Stationary Cupboard 55. Aluminium Ladder
32. Butterfly Freedom Freestanding Patio Umbrella – Boxed Unused 56. Aluminium Ladder
33. Qty Hand Tools 57. Qty Hydro Soft Tablets
34. Galvanised Bin and Contents 58. Qty Fix System Workshop Storage Bins
35. Qty Garden Water Butts 59. Wooden Loft Ladder
36. Wheelbarrow 60. Gardeners Bench
37. Vintage Garden Sprayer 61. Garden Kneeler
38. Qty Brass Sprayers 62. Qty Scaffold Clips
39. Pine Table 63. 4 x Vintage Tilley Lamps
40. Vintage Scales & Weights 64. Electric Saw Bench
41. Wooden Saddle Horse 65. 2 x Greenhouse Heaters
42. Qty Stakes with Hoppers 66. Air Compressor Unit
43. Clay Pigeon Trap 67. Testrite Bench Grinder
44. 4 x Garden Seed/Fertiliser Spreaders 68-80 Various Lots of Misc Workshop Tools/Sundries
45. 2 x Garden Wheelbarrows 81-90 Details at Time of Sale 12 13
91. Bench and Vice 135. Nu-Tool 250mm Hobby Saw Bench (unused/boxed)
92. Pine Workshop Drawers 136. Rexon 406mm Scroll Saw (unused/boxed)
93. Spare Parts Cupboard 137. Aluminium Ladder
94. Step Ladder 138. Double Aluminium Ladder
95. Anvil on Timber block 139. Steel Tressle
96. 2 x Red shelf Units 140. Stihl Pressure Washer
97. Ames Ed Power Washer 141. 2 x Electric Hedgrimmers
98. Wheelbarrow 142. Electric Flymo
99. Qty of Drain Rods 143. Heavy Duty Water Hose
100-120 Range of Garden Handtools 144. Heavy Duty Water Hose
121. Vintage Hoe 145. Heavy Duty Water Hose
122. Qty Vintage Garden Tools 146. Heavy Duty Water Hose
123. Qty Vintage Garden Tools 147. Vintage Water Pump
124. Measuring Wheel 148-159 Details at Time of Sale
125. Electric Water Pump 160. Plastic Garden Shed
126. Scope Metal Detector 161. Qty Glass Cloches
127. Wheelbarrow 162. Qty Terracotta Pots
128. K’Archer Pressure Washer 163. S Shaped Chimney Pot
129. K’Archer Pressure Washer 164. Qty Cloche Frames and Spare Glass
130. Stihl Pressure Washer 165. Qty Plastic Tree Guards
131. Double Aluminium Ladder 166-170 Details of Time of Sale
132. Double Aluminium Ladder
133. Pair Wooden Hedging Tressles
134. Vintage Water Carrier 14 15
The Garden and Landscaping Machinery (Lots Located on Lawn) 194. Stihl BG86 Blower
171. Electric Flymo 195. Stihl Longreach Hedgecutter
172. Suffolk Punch Mower 196. Stihl KM130R Multi-Tool c/w Longhandle Hedgetrimmer, Lawn Edger and Strimmer
173. Black & Decker GR360 33cm Electric Mower 197. Masport Olympic 500 Twindrive Cylinder Mower c/w Honda GC160 Engine
174. Mountfield Lawn Mower 198. Honda HRH536 Pro Hydrostatic Lawn Mower
175. Allen Flymo 199. Sabo 38 BV Scarifier (1999)
176. Webb Cylinder Mower 200. Hayter Harrier 48 Self Propelled Lawn Mower
177. Maxicatch 575 Self Propelled Lawn Mower 201. Maxi Catch 300 Lawnmower
178. Part Stihl Chainsaw 202. Gerni 250A Power Washer
179. Electric Chainsaw and one other 203. Parkside Generator
180. Solo Type 440 Blower 204 SCH Driveway Scarifying Tine c/w two seperate lawn aerating attachments
181. Chainsaw Safety Outfit 205 Whacker Plate
182. Vintage Stihl Chainsaw 206 Bolens Tomahawk Pro Chipper
183. Alko Powerline 750B Leaf Hoover 207 Stella SM50A Heavy Duty Flail Mower
184. Stihl DG72 Leafblower 208 MTD yardman DX70 Ride on Lawn Mower
185. Vintage Saw Bench 209 Countax Hydrostatic C400HG Ride On Mower
186. Wolseley Merry Tiller Rotovator 210 Countax Spare Cutting Deck
187. Major Garden Rotovator 211 Kubota GR2120 Glide Steer Ride on Mower (2012) 455 hours c/w Mowing and Separate Mulching Deck 188. Stihl 028DV Super Chainsaw 212 Kubota B5100E Compact Garden Tractor Serial No 12310 189. Tanaka THT 2100 Hedgecutter 213 Wood on Steel Frame Garden Trailer to fit above Tractor 190. Stihl HS81R Hedgetrimmer 214 Barow Mix Cement Mixer 191. Honda UMK435E Strimmer Lots 215 – 230 – Details at Time of Sale 192. Stihl FS240C Strimmer
193. Stihl MS251 Chainsaw 16 17
Located Adjacent to and in Agricultural Building and in Paddock 254. Qty Ducting
231. Qty Heras Fencing 255. Qty Bricks
232. 2 x Garden Rollers and Qty Hose Pipe 256. Galvanised Water tank
233. Scaffold Tower 257. Vintage Garden Roller
234. Qty Met Posts 258. Rayburn Cooker
235. 4 x Car Ramps 259. Miscellaneous Steel
236. Qty Insulated Box Profile Sheet 260. Vintage Belt Driven Saw Bench
237. Qty Miscellaneous Steel 261-270 Details at Time of Sale
238. Qty Plastic Pipe 271. Qty Windows
239. Qty Miscellaneous Drain Pipe 272. 10’x8’ approx. Portable Shipping/Security Container
240. Qty Clay Ridge Tiles 273. Yard/Field Gates
241. Qty Double Roman Roof Tiles 274. Yard/Field Gates
242. Qty Natural Stone Tiles/Paving 275. Yard/Field Gates
243. Qty Sheep Wire 276. Sniper 10’ Dinghy and Sail Rigging
244. Qty Guttering/Pipe 277. Electric Outboard Motor
245. Qty Barbed Wire 278. MF Pickup Hitch
246. Water Tank 279. Mayfield Scythe No C2306 c/w Villiers Engine No: 074D 75745A MK20
247. Belfast Sink & Qty Bathroom Ceramics 280. Farmach Bale Spike
248. Sack Truck 281. Twose Rear Mounting Transport Box supplied by B S Bird, Gloucester
249. Tank Stand 282. Durston Solid Sheet Steel 6’x3’ Plant Trailer
250. Qty Timber 283. Rice Livestock/Pony Trailer (Cotsvale Trailers, Uckington, Cheltenham, Glos)
251. Qty Box Profile Sheet 284. Ifor Williams 10’x5’ approx. Twin Axle Plant Trailer
252. Garden Shed (Dismantled) 285. Charles Marshall & Co, Aberdeen, Steel Chassis and Timber Tipping Trailer No 8899
253. Qty Timber 286. Barford CRLD 19191 Cement Mixer (1958) c/w Lister LD1 Engine 18 19
287. Votex 6’ Topper Entered Lots by Kind Permission – 301+
288. Aveling Barford Calf Dozer No 54543 c/w W H Droman & Co (Stafford) Petrol Engine and Front Blade On behalf of Mr G Hook, Falfield, South Gloucestershire
289. Peugeot Berlingo 800DLX Van (05) 1.9l White 92000 recorded miles • Massey Ferguson Fingerbar Mower • Slurry Tanker 290. Case DC Petrol/TVO 2wd Tractor on Spade Lug Rear and Steel Front Wheels • Lister Elevator Serial No 4710737DC • Trailed Feeder Wagon • Cooks Bale Sledge 291. Massey Ferguson 230 2wd Tractor c/w Loader, horizontal exhaust, Flatford Folding Safety • Cooks Bale Grab Frame 1962 hrs, Reg No A116 JDD Rear tyres 12.4/11.28 6 ply Front tyres 600-16 6 ply • Deutz Fahr 2 Drum Mower • MF Drill 292. McConnel Logmate Sawbench • New Holland 370 Conventional Baler
293. Field Marshall Series 2 (1947) Reg EWV 384 No 4438 c/w Darlington Winch, original log book and spare parts booklet, first registered 17/11/47 On behalf of the Exors of Mr Roger Hook, Falfield, South Gloucestershire
294. Case Roadless L RNLI Lifeboat Tractor T36 Registration No FYM 853 believed 1940 • Allis Chalmers D270 Tractor (see photograph on front cover)
History: Case Manufactured over 31,000 L Tractors between 1929 and 1940 with a further Located in Situ Adjacent to Gardens and House 2,000 industrial and other limited versions. However, there were only 11 Roadless Case L RNLI Tractors ever built between 1937 and 1940 numbered T27-T37. The one in today’s 351. Remaining Contents of the Potting Shed sale being one of the last of this type ever made. 352. Dismantled Mahogany Staircase Her service began at Filey Lifeboat Station, North Yorkshire in March 1940 until 1957. Between 1958 and 1962 she had a spell of work at Criccieth Lifeboat Station in Wales and 353. Qty Kingspan Insulation Boards after a period as a spare tractor she served at Blackpool Station between 1964 and 1965. 354. Qty Wooden Doors The Durston family acquired the tractor through their connections as Case Main Dealers for Construction Machinery and she has been stored at Heneage Court for most of the 355. Qty Plasterboard period since. The Tractor has been standing and covered for many years. 356. Qty Plastic Pots Our thanks to Richard Martin for providing us with the history of the above machine. 357. Wooden Shelf Unit
Lots 295 - 300 – Details at Time of Sale 358. Qty Doors and Timber
359. 6’x4’ Aluminium Framed Greenhouse
360. RA Lister 60L (29144) 5HP Trolley Mounted Stationary Engine 20
CONDITIONS OF SALE
1 The Auctioneers sell as agents for the Vendor (except where they are stated wholly or partly to own any lot as principal) and as such are not personally responsible for any default by the Vendor or Purchaser. 2 Subject to the reserve price (if any) being reached, the highest bidder for any lots shall be the Purchaser, and if any dispute arises, the Auctioneers may determine the same, or the lot may be put up again and resold at their discretion. 3 The bidding at all times to be at the discretion of the Auctioneers, who reserve the right to refuse any bidding or to withdraw any lot or lots from the sale, and to sell in such order and combine lots as they think fit. No bidding shall be retracted. 4 At the fall of the hammer, each Purchaser shall upon request give to the Auctioneers his or her name and address, and pay for any lots purchased at the close of the sale. 5 No lot or lots shall be removed from the premises until paid for, but each and every lot shall, at the fall of the hammer, be considered as delivered and at the risk of the Purchaser and shall be removed from the sale field at the Purchaser’s expense and taken with all faults and errors, save as hereinafter provided. 6 The Auctioneers describe each lot with care from information supplied by the Vendor or from their inspection when cataloguing but no allowance will be made for errors of description or misstatement contained in advertisements, catalogues or given verbally at or before the sale. Buyers should satisfy themselves prior to the sale of the condition of each lot. 7 Purchasers paying by cheque must be prepared, if required, to produce a letter of credit from their bankers. 8 The Auctioneers will, at the Purchaser’s request, transfer lots to another Purchaser, but the original Purchaser shall not cease to be responsible for the purchase money and, in the event of default may be sued for the same. 9 No lot of any description is sold with a ‘warranty’ or ‘condition’, unless specifically mentioned at the time of sale. 10 If a Purchaser shall fail to comply with any or all of these conditions any money deposited will be forfeited and any lot which remain uncleared after the times and date specified in the General Remarks will be sold by public auction or private sale, without notice to the Purchaser, and the deficiency (if any) arising upon the resale together with interest thereon (at a rate of 15% per annum) and all costs, charges and expenses incurred shall be due as a debt by the Purchaser in default upon the first sale and be recoverable as for liquidated damages. 11 Accidents – Every person attending the sale shall be deemed to be there at their own risk and neither the Vendor nor Auctioneers will be responsible for any damage to life or limb or property, prior to or during the progress of the sale, or at any time during the removal of lots. Cars are parked entirely at the Owner’s risk. 12 We hope that you do not have cause to complain about the services we provide, however we are now legally obliged to provide you with the following information: We regard client care and the standard of service delivered as a top priority. If, however, you do have cause for concern, please initially contact of one of the Directors, either Jon Pullin or Chris Voyce FLAA. The complaints handling procedure of the Royal Institution of Chartered Surveyors is complied with and a copy of the firm’s procedure is available for inspection at any Office. 13 These conditions and all transactions shall be governed by and construed in accordance with English law.