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March 16 2018 | ISSUE NO 2,054 | travelbulletin.co.uk

Find your Destination Canada's 'Selling Canadamap All Year Round' enclosed with this week's issue!

Iceland Why the ‘Land of Fire & Ice’ should be on your clients’ wish-list

this week 15 cultural tours agent bulletin 9 puzzle bulletin 11 training 23 new fam trip play Su Doku for your immersive holiday a round-up of on-the-road options & experiences opportunities & chance to win a £50 & online learning to boost booking incentives M&S voucher your knowledge to tempt clients S01 TB 1603 2018 Start_Layout 1 13/03/2018 14:23 Page 2 S01 TB16032018Start_Layout113/03/201814:23Page3

Cover Pictures: Main - © kichatof Inset - Voyages-sncf or introduced that have minimised or wiped out retailerout wiped or minimised introducedhave or that increasedbeen havefees other that appear cards,would it creditfor cards0.3% debit and for 0.2% interchangeat fee the cappingregulation succeededin Whilethe payments. merchantprovidersother process toand cardbanks by chargesmade high tacklethe to intended which IFR, recognising the sector as an integral part of the UKeconomy. Ministeralso declared his support for the travelindustry, businesses, as well as consumers.The former Tourismthat thefinancial services industrydelivers for smallincuradditional costs and affirmed his commitment to ensure takingcard payments, especially for travel agents.concerns it raisedearlier thisyear around the highSecretarycost of to the Treasury, John Glen MP, in responsea constructive to the letter ABTA has received fromand the transparent Economic about the constitutionof charges.reduce This follows overall charges and requires card providersof theInterchange to be clear Fee Regulation (IFR),which wasABTA intended IS encouraging to members to submit evidence of violations breaches rule card debit and credit of evidence shareABTA to members urges 08 travelbulletin.co.uk 03 AIR INDIA and Birmingham Airport celebrated the launch of a new twice-weekly non-stop service to Amritsar recently, with the terminal the with recently, Amritsar to service non-stop twice-weekly new a of launch the celebrated Airport Birmingham and INDIA AIR coming alive with Indian drummers and dancers weaving their way through passengers who were joined by Members of Parliament, of Members by joined were who passengers through way their weaving dancers and drummers Indian with alive coming business leaders and members of the Sikh UK community. Flights operate on Tuesdays and Thursdays, departing Birmingham at 18:45, at Birmingham departing Thursdays, and Tuesdays on operate Flights community. UK Sikh the of members and leaders business reaching Amritsar early the next morning at 07:45. From Amritsar the flight departs at 13:55 arriving into Birmingham at 17:15 the same the 17:15 at Birmingham into arriving 13:55 at departs flight the Amritsar From 07:45. at morning next the early Amritsar reaching day. A state-of-the-art Boeing 787-8 series aircraft is serving the route with 256 seats in a split cabin, comprising 18 flat bed Business bed flat 18 comprising cabin, split a in seats 256 with route the serving is aircraft series 787-8 Boeing state-of-the-art A day. Class seats and 238 Economy seats. For details see airindia.in see details For seats. Economy 238 and seats Class BIRMINGHAM BASH... BIRMINGHAM The Minister acknowledgedMinisterABTA’s The the concernsabout In his letter, the Ministerrecognised that retailers could Sandy’s news & latest observations notes from normanton programme additions a look at this week’s deals & news

This week 14 11 09 news & views from ANTOR bulletin briefing £50 M&S voucher play Su Doku for your chance to win a puzzle bulletin incentives new fam trip opportunities & booking agent bulletin commitment by Minister Glen for his department to work to department his GlenforMinister by commitment Wewelcometime. the some forGovernment to making been have we point a card– taking payments costof the tocomes it hardparticularlywhen hit is industrytravel the merchant service fee (such as scheme fees). the retailer; and evidence of increases in other chargesinformation within on card types, where this has beenrequested specifically by requested by the retailer; Failureon interchange to providefees at transactional level, if thisinterchange has been rates being applied; Failure to provide0.3% for information credit cards; Lack of transparency relatingNon-compliance to with the IFRrates of 0.2% for debitcards, ABTA is now urging Members to share anyevidence also relating been in touch to: with ABTA to request evidence ofRegulator breaches. (PSR) to assess the impact of theIFR. The PSRcontinuehas to engage with the industry and the Payment Services overallcardrelationto charges.in savings Mark Tanzer, the association's chief executive,“The Tanzer,chief said: Mark association's the The Minister explainedthat he had instructed his officials to 23 15 19

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bulletin news experiences to tempt clients immersive holiday options & cultural tours learning to boost your knowledge a round-up of on-the-road & online training on your clients’ wish-list why the land of fire & ice should be iceland continued on next page next on continued 3 S01 TB 1603 2018 Start_Layout 1 13/03/2018 14:23 Page 4

newsbulletin continued from previous page are already in contact with the PSR, who have confirmed they are currently undertaking compliance checks around with industry and the PSR, to assess the effectiveness of the IFR and considering their priorities for the year ahead. the Interchange Fee Regulation. We will continue to work closely with the Government and “We’re encouraging Members to share evidence with us the regulatory authorities to ask that card charges are of violations of the Interchange Regulation, so we can pass reduced to a reasonable level.” this onto the Payment Services Regulator to investigate. We ABTA Members should send evidence to [email protected]

Book six weeks in advance for cheapest deals SIX WEEKS ahead of a departure date is the best time to book flights if you’re looking for the cheapest tickets, according to new research by Opodo.co.uk Its annual flight price analysis looked at return flights departing from the UK to all destinations between November 2016 and October 2017 and revealed a 48% saving on domestic, short haul and long- haul routes with the lowest prices available 42 days in advance of departure. Conversely, prices for last minute flights tend to spike seven days before departure. The optimal time to book long-haul flights appears to be in September and those opting for domestic routes in the UK should book in October for the lowest prices. It was also found that January is the cheapest month in which to book short-haul flights. The best day of the week to make a booking was revealed to TRAVEL TRADE Tickets and Tours has added 2019 tickets for Disney, Universal, SeaWorld, be Sunday for domestic travel, Aquatica and Busch Gardens to its website. The company’s UK manager, Simon Everett, said: “Don’t forget to check out our ticket combos; we have packaged together our best selling while long-haul flights are best tickets into one price which will save your clients a few extra pounds.” For details call booked on a Tuesday and 01344-890400 or visit tttandt.com Wednesdays for short haul.

MSC Cruises opens sales for first Meraviglia-Plus generation ship, Grandiosa MSC CRUISES has announced that , innovation programme, MSC for Me. the line's first Meraviglia-Plus The line's CEO, Gianni Onorato, generation ship which will set sail in said: “At launch, MSC Grandiosa will the Western Mediterranean. be the fifth new ship to have joined Sales for Grandiosa will open for our fleet in only two and a half an initial two-week period years. She represents the further exclusively for members of the MSC evolution of the already highly- Voyagers Club, the loyalty rewards successful Meraviglia prototype, first programme for the line's guests. For introduced only nine months ago. all other guests, sales will open on As such, she will also bring even March 19. more choices to guests and other The new ship will offer two new holidaymakers wanting to shows from Cirque du Soleil at Sea, an experience the popular even larger Mediterranean-style Mediterranean region.” promenade that serves as the social MSC Grandiosa will commence hub of the ship with an array of shops sailing from Genoa, Italy on and specialty restaurants and a digital November 16, 2019.

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GDPR advice from Fred. Olsen Cruise Lines unveils ambitious plans for 2019/20 Advantage FRED. OLSEN Cruise Lines has announced Australia; Ermoupoli, Syros, Greece; that in 2019/20, its fleet of four smaller, Galway, Ireland; La Romana, Dominican ADVANTAGE TRAVEL more intimately-sized ocean ships – Republic; Lembar, Lombok, Indonesia; Partnership has created and Balmoral, Braemar, Boudicca and Black Patras, Greece; Penneshaw, Kangaroo launched an assortment of Watch – will be visiting no fewer than 219 Island, Australia; Sabang, Weh Island, information, case studies and destinations in 75 countries worldwide, Sumatra, Indonesia; Svolvær, Lofoten, a social media support group covering 79 areas of scenic cruising. Norway; and Wewak, Papua New Guinea. to educate and share advice Complementing the UK departure ports of In 2019/20, ‘closer’ cruising remains at ahead of the General Data Dover, Southampton, Liverpool, Newcastle the fore of the company’s offering. By Protection Regulation (GDPR) and Edinburgh (Rosyth), there is an making the most of its smaller-sized ships law commencing on May 25. expanded programme of exotic fly/cruises. – which can sail right into the heart of the The new regulation will unify Mike Rodwell, the company’s MD, said: destination, the line is able to feature data protection for all “Based on the extensive knowledge of our more river, fjords and scenic cruising. individuals in the UK and team, thorough research and valued The company will also be offering across Europe. feedback from our guests, this new set of guests more of its signature Fjords David Forder, the itineraries features some of the world’s itineraries in 2019/20, showcasing the consortium's head of best destinations and experiences, all scenery of these dramatic destinations. marketing, said: “Our available from the UK or fly-cruising to In 2019/20, the company will be members are having to make exotic locations around the globe. operating five-night ‘taster’ cruises from significant changes to their “Our four smaller, friendlier ships have all five UK ports – to the Norwegian fjords business practices in 2018 all benefited from extensive refits as part and along the scenic Seine. These enable and we are here to support of our multi-million pound improvements. ‘new-to-cruise’ guests to get a feel for the them. From PSD2 in January These have delivered more restaurants, three main elements of a holiday with the to GDPR in May, we have once refreshed guest rooms, enhanced company - destination exploration, scenic again created a new online lounges and refurbished public areas, sailing and the on board experience. content hub to provide making the entire experience on board The line will also be building on the toolkits and examples of how more enjoyable. success of its inaugural European river to become data compliant. “Ready for adventures to come, our cruise season with an expanded "The regulation is complex, upgraded fleet will ensure that we will programme on Brabant in 2019/20. Guests and can be translated in many continue to stand out from the crowd, can discover the beauty of the Danube, ways, so we have taken steps offering an unrivalled cruise holiday.” Rhine, Main and Moselle rivers, taking in to provide practical advice on The line’s new 2019/20 ocean cruise charming cities, small towns and how this relates directly to programme will include the following 13 landscapes decorated with vineyards, our members’ businesses.” maiden calls: Agios Nikolaos, Crete, castles and picturesque villages. The dedicated intranet Greece; Alotau, Papua New Guinea; For further information visit resource site will be updated Ambon, Maluku, Indonesia; Broome, fredolsencruises.com regularly with further helpful insights covering both leisure and business travel. The hub includes access to an online or downloadable document which gives a concentrated overview on the key parts of the GDPR that are most relevant to members’ businesses, plus gives advice on how to implement the GDPR within their own business model; An overview of questions that members have asked with replies, providing practical advice other members can follow. The online FAQ will be updated as new questions come in from members; Events and training details; Cyber Security and Privacy Insurance; and additional resources including a dedicated private GDPR Facebook group. For details see EGG-CITING...Mike Bowers, national sales manager at Shearings Holidays, paid a visit to Lincolnshire advantagemembers.com Co-operative in Lincoln this week to share Easter goodies and promote the operator’s last minute deals. Pictured with Mike is the agency's travel consultant, Charlotte Davey.

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InterContinental Hotels Group unveils new designs for Crowne Plaza Hotels IHG (InterContinental Hotels Group) challenge the preconceptions of a can switch effortlessly between work has revealed bold new designs for standard business hotel, deliver and socialising. We know that guests Crowne Plaza Hotels & Resorts, inspiring settings and create more are looking for spaces that are more that are set to feature across its flexible working environments. This, flexible, on-demand and collaborative, European hotels. combined with enhanced service, food and our new design delivers this, The designs are part of a global that fuels and technology to get the while putting every square metre of Crowne Plaza programme to ensure job done, is anticipated to transform the hotel to work to generate the brand is first choice for modern the guest experience. revenue. Following the success of business travellers and more Mike Greenup, the company's vice the new designs in the Americas, profitable for hotel owners. The brand president of brand management for we’re thrilled to be bringing this to is benefiting from a $200million Europe, said: “We’re investing in life in Europe.” investment in the Americas over three Crowne Plaza to make it the first Central to the hotel is the ‘Plaza years, where the new hotel concepts choice for modern business travellers WorkSpace’ - a flexible collection of have already been trialled. Now it is and more profitable for hotel owners. agile working areas modelled on a shaking up the competition in Europe We’ve partnered closely with our public square, where guests and local by challenging ‘business as usual’ to owners throughout this project and businesses can switch between work re-define the business travel hotel, every element of the new design has and downtime. Co-working spaces creating a new experience to meet been shaped with return on with huddle spots and built-in touch the needs of how travellers want to investment in mind. screens will sit alongside food and work, meet and socialise in hotels. “Working with leading design studio drink options, with the aim of In Europe, IHG has collaborated Conran and Partners we’ve created increasing dwell times, F&B revenue with Conran and Partners to communal workspaces where guests and generating non-guest spend.

Best Western adds new properties BEST WESTERN Great Britain has added three new hotel activations to boost its collection of more than 250 independently owned properties. The company saw a record number of hotel activations last year with a 110% increase in properties joining year- on-year. The momentum has continued in 2018 with additions and interest particularly in its new soft brands, Sure Hotel Collection, which sits in upper economy and BW Signature Collection which sits in upper midscale. Joining the Sure Hotel Collection are Risley Hall Hotel in Derbyshire and Hotel Collingwood in Bournemouth, while the Cheltenham Regency Hotel joins the Best Western Plus collection of properties. Les Asplen, the company's MD, said: “Our soft branded options are attracting a lot of attention from owners and investors right now. FLORIDA FRIENDS...Following the annual Florida Huddle travel “With BW Premier Collection, BW Signature Collection trade marketplace in January, seven UK buyers headed to Martin County on a fam trip in partnership with Visit Florida. The group and Sure Hotel Collection we have solutions for every stayed at the recently opened Hutchinson Shores Resort & Spa, market segment and share of wallet and with 11 brands in located directly on the beach. Popular activities on the itinerary total now, it means we can mean more to more people. included yoga on the beach, learning to paddleboard, along with “We are excited to see our membership momentum feeding stingrays, a Segway tour, ghost hunting and a visit to the continue into 2018 and predict a big year ahead as we House of Refuge, the last remaining lifesaving station on Florida’s Atlantic Coast. Pictured enjoying a Segway tour are Philippa welcome more hotels.” Westwood (left) from America As You Like It and Janice Wall from For further information or to make a booking see JAC Travel. For details see discovermartin.com bestwestern.co.uk

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Inspirational Washington, DC with If Only… CAPITALISING ON its first successful three months of selling the US, If Only…has launched its 'Monumental and Inspirational Washington, DC' campaign aimed at travel agents in the UK and Ireland. Working closely with Destination DC and British Airways, the company is highlighting the city’s attractions (more than 100 offer free admission), its neighbourhoods, its appeal HOLIDAY INN Vana Nava Hua Hin has opened its doors on Thailand’s idyllic Gulf coast, becoming the to families and how easy DC first Holiday Inn water park resort in Asia. Located just two-and-a-half hours’ drive from Bangkok and is to reach with British less than 15 minutes from the popular seaside town of Hua Hin, the property features 300 rooms and suites, including a series of inter-connecting rooms and KidSuites, with special rooms decked out with Airways’ twice-daily service bunk beds and play areas. Children aged 12 and under can stay and eat for free, and all guests are from Heathrow’s T5. offered free Wi-Fi and unlimited access to Vana Nava Hua Hin Water Jungle, the water park. For With details of things to visitors wanting to explore the local area, a complimentary shuttle bus service to Hua Hin Beach is see and do plus offers at offered. Opening rates start from THB 2,999 (approximately £69) per room, per night including four- and five-star hotels, the waterpark access. US’ capital city is the inaugural destination to be Hahn Air expands benefits for travel agency partners featured on the operator's new website. The hotels HAHN AIR has announced the next development of its portfolio of services for featured are in some of the partners worldwide. It includes additional benefits for registered travel agents, city’s hottest districts like including VIP flights on the carrier's aircraft and discounts on courses provided by the Adams Morgan, Dupont Circle Hahn Air Business School. and historic Georgetown. With its global infrastructure of connections to all major Global Distribution Systems Promoting Washington, (GDS) and memberships in almost all Billing and Settlement Plans (BSPs), the airline DC as a stand-alone city enables more than 100,000 travel agents worldwide to issue the services of more than 350 break destination and as an air, rail and shuttle partners on its HR-169 ticket. The carrier also offers a growing list of essential stop on any east services that simplify travel agents’ daily business life, ranging from generally accessible coast itinerary, the long- to registered agents only. haul operator is offering Following a one-time registration on the corporate website, agents can take advantage agents competitive packages of the exclusive list of services including a VIP-journey from Dusseldorf to Luxembourg on in the form of promotional a bizjet aircraft at 50% of the official Product Experience Programme (PEP) rate. materials that can be used These additional advantages are offered on top of standard benefits, such as Securtix, as window posters, e-shot Hahn Air's insolvency insurance covering all partner carriers, the 14-day refund templates and social guarantee and the GDS Ticketing Assistant which includes instructions on how to issue media posts. HR-169 tickets in GDS. Agents are also able to Registered agents also have access to a free waiver for one Agency Debit Memo (ADM) earn bonus Just Rewards per rolling year and the ability to use the company's HR e-Payment, a secure and fast for every booking that UATP-based payment solution for HR-169 tickets. Finally, all account users can participate includes BA flights to in games and competitions for the chance to win prizes. Washington, DC. For more information see hahnair.com/en/services-travel-agents

Stephen Mulhern’s “game-changing” show for P&O Cruises launches in June ‘ASTONISHING’, A magic and illusion away so all I will say is that it does visionary show that is unlike anything show produced by BAFTA-winning exactly what it says on the tin and seen before on a UK stage. Bringing presenter and entertainer Stephen the audience should be prepared together the world of magic, dance, Mulhern and performer Jonathan to be amazed.” illusion and mystery, and using the Wilkes, will premiere on three P&O Astonishing combines the production latest technology of the giant LED Cruises ships - Britannia, Azura and talents of Stephen and Jonathan Wilkes screens in the theatres, the show will Ventura - this summer. with the spectacular dance moves of captivate our guests and have them Stephen Mulhern said: “Astonishing leading choreographer Paul Domaine tapping their toes whilst gasping in is a show like no other and I get and the mind-blowing trickery of master disbelief as they are wowed with goosebumps just thinking about it. illusionist Guy Barrett. dazzling dance moves and seemingly Producing this show with Jonny is the P&O Cruises' senior vice president, impossible feats." culmination of a dream for me. I Paul Ludlow, said: “As its name implies, For more information call 0345-355111 obviously don’t want to give anything Astonishing is an extraordinary and or visit pocruises.co.uk

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Notes from • NEW: Win an annual theme park pass with East Normanton... Midlands Airport. • NEW: Win a hotel stay and park tickets for the family at Germany's Europa Park.

• Win a place on the Newfoundland Labrador and Air Canada FAM Trip! ELL, WE have all certainly been tested this last week with the weather again - I think the whole • Win a seven-night all-inclusive stay for two Wcountry was affected, with many people not people at Grand Bahia Principe San Juan. being able to get to work and stuck in cars and on trains. I had a meeting at Leeds Bradford Airport and what is normally a 45 minute-1 hour journey took 2 Visit travelbulletin.co.uk for details on the hours 40 minutes! I was with Tony Mann from Idle above websclusives. Travel and Helen from Arundel Travel who also managed to get there and it was nice to meet Chris Sanders the new aviation development director and Tom Holdsworth and Philip who has come from Newcastle Airport. You can tell they are all so enthusiastic about taking LBIA forward and improving the airport. Did you know Turkish Airlines take diving equipment free and fly from Birmingham, Manchester, Heathrow, Gatwick & Edinburgh to Cape Town, Johannesburg, Dar es Salaam, Durban, Maputo, Seychelles and Zanzibar - good news for your diving customers. Attended the Geordie Ball up at the Marriot Gosforth Park - it was a lovely hotel and I had a great meal. Thank you Darren Phillips for inviting me, it is his 18th Geordie Ball (he still has to catch up with me, the Yorkshire Ball is 21 this year!) I think it’s great that we both see a lot of the same faces that support us, and it is nice to catch up with lots of people that you haven’t seen for a while. I think there will have been a few sore heads the next morning! Well done Darren for a great evening, you can now relax – look forward to seeing you at the Yorkshire Ball in July! ‘Live without pretending, Love without depending, Listen without defending, Speak without offending’ and ‘You must be the change you wish to see in the world’

by SANDRA MURRAY in Normanton, Yorkshire NEWMARKET HOLIDAYS has introduced an eight-day ‘Jerusalem, Galilee & The Holyland’ itinerary which tours the places associated with Christ’s life with highlights including Gethsemane, the ‘Wailing’ Wall, the Church of the Nativity, Acre and the Dead Sea. To respond to any Superior half-board touring accommodation is included with stays in Tel Aviv, Tiberias and Jerusalem. The tour is suitable for of Sandy’s comments email customers looking to undertake an in-depth visit to this part of the [email protected] world and costs from £1,399. For details or to book see newmarketholidays.co.uk

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AGENT OFFER

G SILVERSEA HAS launched a ‘Silversea Selling Suite’ to help agents learn and sell its product offerings. Five new FANCY A FAM? platforms are offered including Silversea Agent Rewards, where agents can claim points when they book an G AGENTS HAVE the opportunity to win a place on eligible cruise and redeem these points either a Crystal Cruises fam trip or a Crystal for either Amazon or Love2Shop voucher River Cruises ship visit in Amsterdam thanks to codes; Marketing Central, which offers the operator’s March booking incentive. Agents agents the ability to customise the making any Crystal Ocean or Yacht booking up line’s marketing materials with their until March 31 will be entered into a draw to win own contact information and logos to a fam trip place, which includes flights from either download for print or email or London, the cruise and port taxes for one person, use the inbuilt email service provider while agents making any river cruise bookings by to send emails to their databases; UK the same date have the chance to win a ship visit. Travel Agent Centre, a Facebook page For details visit crystalcruises.co.uk where agents can keep up to date with all the latest news, events, incentives G PAUL GAUGUIN Cruises is offering agents the and offers; Travel Agent Resources, chance to win a place on a fam trip to the South offering downloadable literature; and Pacific when they book any sailing by March 31. Webinar Wednesdays, a new training The trip includes flights from London, the cruise, source held on the first Wednesday of overseas transfers, a pre-cruise hotel stay and each month. For details see port taxes for one. Visit pgcruises.com silverseaagentrewards.com

Booking incentive

THROUGHOUT THIS month, agents can earn 20 points per booking with Carnival Cruise Line’s latest Loyalty Rocks Club incentive. The points have the equivalent value of £20 and can be exchanged for a variety of treats. Agents can also be in with a chance of winning a weekly prize of £20/20 points when they play the line’s new game, Decktris, available on the recently launched Loyalty Rocks Club app. For details see loyaltyrocksclub.redpoints.co.uk

SUITE DEAL...Simon Gemmell from Designer Travel recently won an all-inclusive stay at the four-star Suite Hotel Atlantis Fuertevenutra Resort as a result of entering the hotel's competition via travelbulletin.co.uk

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Rocky Mountaineer extends Stay & Play offer

CRUISE NEWS....Gold Medal and Travel 2’s key account manager, Claire Hills (right), dropped in on the ROCKY MOUNTAINEER has team at Central England Co-op Travel in St Neots, to surprise Amy Greenwith her prize for winning extended its Stay & Play Travel 2’s recent Cruise Plus incentive. offer for guests planning to travel and explore the More options for Air New Zealand’s youngest customers Canadian Rockies and Pacific Northwest. PARENTS AND guardians travelling with The Skycouch Cuddle Belt, which was Previously available up little ones will soon enjoy even greater previously only certified to allow two adults until March 2, the company freedom to choose how they fly with Air or an adult and child travelling together to has extended the availability New Zealand making some enhancements lie down side by side on the Skycouch has of the offer to March 29 to its award-winning Economy Skycouch. also been updated to allow two children to allowing couples longer to Skycouch, which offers a row of three use it providing greater flexibility to families. take up the added value of Economy seats that convert into a flat, The carrier's general manager customer up to £380 to enhance their flexible surface for rest, relaxation and experience, Anita Hawthorne, said: “The Canadian adventure. play, was first introduced in 2011 and has Skycouch has proven to be a real game The offer is applicable revolutionised long-haul travel in the changer in the Economy cabin. While we on selected 2018 packages Economy cabin. initially marketed it to couples, we quickly of five or more days on The airline has now further developed found the product suited parents with young selected dates, and can be the product, introducing a dedicated families especially well. Parents can relax applied to bookings of infant harness and belt, allowing infants while their children are able to have their couples or individuals. to remain lying down throughout the own space and flat area to play without Credit gained can be cruise phase of flight. Previously they interrupting other passengers." applied to extra hotel were required to be seated on a Pending certification and regulatory nights, additional meals guardian’s lap when the seatbelt sign was approvals, the airline plans to make the and airport transfers, on. A new infant pod also provides modified Skycouch product available which guests can use to additional comfort and protection for the progressively on its Boeing 777 and 787-9 explore Canada’s airline’s youngest customers. Dreamliner fleets in the coming months. landscape, taste the exquisite cuisine or try a New developments at Club Med’s flagship resort in the Alps new activity. One eligible vacation is CLUB MED’S new flagship resort in the Alps, the new four Trident resort, Club Med Les Arcs Rocky Mountaineer’s 11- Panorama, is currently being built in the renowned Les Arcs 1600 ski station in France and will day/eight-night ‘Journey offer direct access to the Paradiski domain and its family-friendly 425km of slopes. The ski- Through the Clouds in/ski-out resort provides the most complete kids offering with childcare from four months to 17 Outdoor Adventure’ years old, a wide range of activities for children including ski/snowboard lessons from four years package. From a guided old and a dedicated restaurant for kids. hike in Jasper, to rafting Club Med Les Arcs Panorama will include 410 rooms and 24 luxury suites, a spa with an on the Bow River in Banff, indoor and outdoor pool, gym, three restaurants and three bars. and canoeing on Lake In addition, Club Med Turkoise has earned its fourth trident after a complete renovation and Louise, guests can pair additional service enhancements. Guests will discover a new infinity pool, resort centre and bar, adventure with the relaxed as well as redesigned deluxe rooms and diving school. sightseeing on the train’s Meanwhile, along with the launch of 108 additional rooms, Club Med La Pointe aux iconic domed cars. Canonniers in Mauritius will open new exclusive areas such as an adults-only Zen area featuring For more information visit an oceanfront infinity pool and a poolside Lazuli bar, as well as a family-friendly area including a rockymountaineer.com/pro dedicated pool for children. Adults can also indulge in a full wellness experience with the new motions or call co-branded spa and the transformation of the specialty restaurant into a gourmet lounge. 0800-0606 7372. For further information see clubmedagents.co.uk

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puzzlebulletin Su Doku Win a £50 M&S voucher in thetravel bulletinSu Doku prize puzzle Where Am I?

Number: 011 A «

B «

C «

D «

Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: [email protected] Closing date for entries is Thursday, March 22nd. Solution and new puzzle will appear next week. Giving the Treasury a run for its money as the most impressive The winner for 2nd March is Ian Mullett, Hays Travel in monument in this archaeological city, this towering structure Fareham. was carved into the sandstone hill by the Nabataeans in the March 2nd Solution: A=6 B=4 C=1 D=3 second century AD and is known in Arabic as ‘Ad Deir’.

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Across Down 1. Holiday parks operator (7) 1. Beatrix Potter character appearing at a 4. London Heathrow international cinema near you (5,6) airport code (3) 2. Midwestern US state (4) 6. US state (3,6) 3. Manchester-based operator specialising in 7. Capital of Latvia (4) luxury cruises and tours (6) 8. DFDS operate to this Normandy port (6) 4. Hawaiian garland (3) 11. P&O cruise ship (6) 5. Providence is the state capital (5,6) 12. Country bordering Thailand (4) 6. Landlocked West African country (5) 14. Popular city break destination (9) 9. Capital of Cape Verde (5) 16. Actor, ___ Conti (3) 10. Country with over two hundred inhabited 17. One of the Six Nations teams (7) islands (6) 13. California home of the Queen Mary, ___ Beach (4) 15. Symbol for the star sign Aries (3)

For the solution to the Crossword and Where Am I?

Number: 011 Number: Please see page 26

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CMV adds sixth ship to fleet THE CMV Travel & Leisure Group has announced the acquisition of Pacific Eden from P&O Cruises Australia. Pacific Eden’s new name will be announced on March 20 and the vessel will join CMV’s expanding fleet with delivery in ALMOST 90 years after the creation of two iconic golf courses – Le Touquet Golf Resort’s La Mer (The Sea) Singapore in early April and Golf d’Hardelot’s Les Pins (The Pines) – triggered a golden age of golf travel for France’s Channel- 2019 followed by a short facing Côte d’Opale. Today, thanks to painstaking restoration work that has seen both courses returned to docking period to include their original glory and prompted unprecedented climbs in a respected ranking of Europe’s top 100 livery change, re-brand and courses, the region is preparing for another. Occupying the area between the Côte d’Opale’s expansive duneland and swathes of pine forest, the two courses remain the star attractions of Le Touquet Golf Resort some preparatory works and Golf d’Hardelot, two premier resorts sitting just 12 miles apart in France’s northernmost department, before she positions Pas-de-Calais. For details visit opengolfclub.com/en/Golf-du-Touquet and hardelotgolfclub.com westbound to Northern Europe via the Suez on her inaugural voyage. New ships & itineraries for Riviera Travel in 2018/19 Continuing the explorer RIVIERA TRAVEL has announced four new This year the company has launched four theme, four distinguished ships, four new itineraries and one new new itineraries, including two dedicated explorers have been destination for 2018/19 as its 2019 River solo cruises, and introduced a new shortlisted for the ship’s Cruise programme goes on sale. destination to a popular itinerary. new name and the travel The company now offers 14 river cruise As examples, the Blue Danube River trade and Columbus Club itineraries in Europe on its fleet of 13 five- Cruise for Solo Travellers costs from £1,299 Members will be invited to star ships, including new ‘all suite’ ships, per person departing on November 1 and cast their vote. ensuring travellers cruise in style includes a guided tour of Vienna, live The shortlist includes enjoying first class on-board dining classical quartet recital on board, a tour of Vasco da Gama, Pytheas, and facilities. baroque Bratislava, a cruise through Henry Hudson and This year the company will carry 40,000 Austria’s scenic Wachau region, a visit to Amerigo Vespucci. passengers on river cruises and with its Melk Abbey – central Europe's most The new ship will be transparent pricing policy, the price is the resplendent baroque monastery – and a deployed and dedicated to same whether customers book via an tour of Budapest. both the German and agent or direct through the website, Alternatively, the eight-day full board Australasian cruise whether a month or a year in advance, so Burgundy River Rhone & Provence River markets. During the those who book early will benefit from the Cruise for Solo Travellers starts from northern summer best choice of routes, ships, departure £1,899 departing on November 6 and sails (May-October) the ship will dates and cabins. through the Rhone Valley with visits to operate under CMV’s Sailing on eight of Europe’s most Vienne, the ancient Roman aqueduct of German brand, TransOcean picturesque rivers and waterways, the Pont du Gard and the Ardeche Gorges, as Kreuzfahrten, homeporting company's itineraries focus on delivering well as guided tours of Lyon, Arles and from both Bremerhaven authentic local experiences and delve into Avignon and wine tasting in Beaune in the and Kiel and during the the local history at each stop - from wine Burgundy wine region. Prices include Australian summer season tasting in the vineyards of Burgundy, to flights or rail tickets from selected UK (December-March) from visiting Mozart’s birthplace of Salzburg, to departure points as well as transfers in Fremantle (Perth) and enjoying dinner with Douro views in the destination. Adelaide offering a more Portugal’s Quinta da Pacheca. This year also sees the launch of MS traditional scenic Each cruise includes flights or rail Douro Splendour and MS Robert Burns, cruise experience. connections and transfers, tours and while the company's 2019 European river CMV’s UK, North excursions with expert guides and tour cruise programme features two new American and wider global managers, accommodation in luxurious ships; the MS Dylan Thomas and the MS markets will also be cabins or suites, all with river views, on a George Eliot. marketing the voyages full board basis with afternoon tea, water, For more information visit between Europe and the tea and coffee included and the option to rivieratravel.co.uk/river-cruises/river- Antipodes and the wider add on a drinks package if desired. cruises-in-europe or call 01283-245346. Australian season.

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bulletinbriefing

Industry Insight by...

Tracey Poggio, chair of ANTOR, invites members to share their latest news so agents can inform their clients and capitalise on sales... INTERSPERSED WITH ANTOR’s topical articles on trends in be floating on the Luleå River in the summer and will be the industry, our members from different parts of the world frozen on the river in wintertime (arcticbath.se) will be sharing with Travel Bulletin readers what’s new in For those with a thirst, Gothenburg and West Sweden their countries that could be of interest to your customers. In are acquiring a reputation for creating great beer, with this, the first article of its kind from us, we hear about a more microbreweries springing up in the region. These cultural, coastal short break from Belgium Flanders and include OMNIPOLLOS and Brewers Beer Bar in learn of Sweden’s new accommodation experiences, beer Gothenburg and VEGA BRYGGERI, Ringön. While the new and vodka tasting openings, plus how to get to know the ABSOLUT VODKA VISITOR CENTER, Skåne, attached to its country through the locals, while the Baltic states including factory and 1906 distillery, is now open for guided tours, Latvia and Estonia celebrate their centenaries. tastings and a meal in the restaurant. The Beaufort Triennial, runs from March 30 to September Lastly, here’s a tip to pass on to your customers 30 this year on the Belgian Coast. Beaufort is a colourful travelling to West Sweden. A new initiative launched last cultural tourism project which presents 30 sculptures by summer gives visitors the opportunity to explore the national and international artists in areas along the Belgian Swedish lifestyle from a local perspective. ‘Meet the coastline every three years. This year, Beaufort will be Locals’ enables visitors to engage and spend time with celebrating its sixth triennial and one of the international locals eager to offer a taste of the Swedish way of life - artists invited to take part, is Ryan Gander OBE from Chester. see meetthelocals.se/ee. For example, visitors can meet Ryan is no stranger to triennial exhibitions having exhibited nature-loving Anna and her dog Ronja in Norsesund for a works at the Shanghai, Venice and Sydney Triennials in the walk, with views of Lake Mjörn followed by fika on Anna's past. A great excuse to hop over the channel for a short veranda, or join yoga-fan Maria for an early morning yoga break! For more information see www.beaufort2018.be/en class at Hagabadet Gothenburg’s most renowned spa, or Sweden has a selection of unique new accommodation hook up with cycle enthusiast Lotta for a relaxing bike experiences opening in 2018: For the stressed, new 72- tour along the Göta Canal. hour GLASS CABINS have been proven to reduce stress This year Latvia marks 100 years since it became an levels by up to 70% by TV presenter and explorer, Ben independent state. Through a range of festivities, Latvia will Fogle, and are available in three separate locations showcase its culture, lifestyle and innovation. Its neighbours, including all meals, a welcome ‘fika’, rowing, fishing and Lithuania and Estonia, also celebrate their centenaries of a wood burning sauna. statehood. The countries may be surprisingly contrasting, but For those who want to ski into the summer, NIEHKU is all three are united by their common history going back many a new boutique hotel and villa built from parts of an old centuries, and the joint struggle for independence. The Baltic ruin dating back to the time when trains used to change countries are traversed by the European highway E67, which at the border between Sweden and Norway in in the Baltics is also known as Via Baltica. The highway Riksgränsen. Heli-skiing can be undertaken here until connects Helsinki and Prague, going through Tallinn, Riga, midsummer – under the midnight sun - see niehku.com Panev žys, Kaunas, and Warsaw. If travelling by car in Latvia, ė For wellness seekers, the Nääs Fabriker Hotel located Lithuania and Estonia, there are numerous convenient hotels on Lake Sävelången in a 1900s cotton mill has launched a and campsites, many of which are located in picturesque new wellness area with saunas, outdoor pools and surroundings with access to rivers, lakes or the sea. In outdoor gym. See naasfabriker.se. Meanwhile, new addition, there are increasingly more cycle routes for those LAPLAND ARCTIC experiences from the Artic Retreat in seeking a healthy journey, such as the Euro Velo 13 route Gunnarsbyn, situated on the Råneå River, offer summer along the Baltic coastline. For more information from these activities including fly-fishing, canoeing and river rafting members contact them through antor.com (creactive-adventure.se/eng/arctic-retreat-getronosan/) to Coming up next month: ANTOR Sounds from the new Artic cold bath and hotel at Harads. The hotel will Southern Europe.

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Haven offers agents three- & four-night training educational breaks from £59 WITH SPRING on its way, Haven is giving agents the chance to enjoy a three- or four-night educational break with their families. During March and April, agents can stay in a Deluxe caravan and experience the brand’s holiday offering first hand at a choice of 36 UK coastline holiday parks. Agents have the option of booking a four-night midweek break from £59 per family or can opt for a three-night AGENTS WHO complete the Voyages-sncf online training course by March 31 - including the latest weekend break from £99 per spotlight module on Interrail - will be in with a chance of winning a pair of First Class, Global Interrail family on selected dates passes to explore Europe by train. Visit beaeuropeanrailexpert.com throughout this month and next. The prices are based on Become a Spain Specialist with the Spanish Tourist Office the family sharing a Deluxe THE SPANISH Tourist Office has launched a new training platform for travel agents called the two- or three-bedroom Spain Specialist Programme. caravan which sleeps up to six The course features 11 modules, transporting agents on a journey through Spain from or eight people. Andalucía in the south to the Basque Country in the north, as well as featuring the Balearics Should agents like to and Canary Island archipelagos. Featuring essential information for anyone looking to sell a upgrade to a Prestige two- or holiday to Spain, ‘Spain Specialists’ has been designed to educate and inspire with the objective three-bedroom caravan, of providing all the necessary tools for travel agents to book their clients’ next Spanish holiday. three- and four-night breaks Each of the 11 modules will be followed by a short questionnaire whereby on completion are available from £129 and of all modules, agents will be rewarded with a Spain Specialist advanced certificate. £89 per caravan, respectively. Agents who complete the course will also have the chance of being awarded a position at This educational offer is the Spain Specialist Programme Summit which takes place in Madrid, as well as receive subject to availability and is updates and invitations to events hosted by the Spanish Tourist Office. Agencies that provided on a first come, first complete the programme will also appear on the official tourism board website spain.info served basis. in the list of agencies specialising in Spain and will earn the right to use the “Specialist on In order to book a break Spain” logo on promotional materials. agents can simply email their Javier Piñanes, director of the Spanish Tourist Office in London, said: “Spain has a long and ABTA number, contact details, successful relationship with travel agents who have played a huge part in Spain’s tourism the date and park they’d like success story. Our statistics show that nearly 40% of holidays booked from the UK to Spain are to visit and how many people booked via a travel agent and we hope that this training course will be a helpful tool for our will travel in their party to agent partners and will showcase some new and unique holiday options.” trade.sales@bourne- For more information or to access the course visit campus.spain.travel/en/ or for any enquiries leisure.co.uk email [email protected]

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training

Agents offered fam ahead of CLIA conference Say G’day to exclusive online AGENT DELEGATES attending the upcoming CLIA Conference in Southampton are training with Tourism Australia being offered the opportunity to visit Winchester on a pre-event fam. FOR TRAVEL agents who were Andy Harmer, the association’s senior vice-president of membership and director unable to make the recent for UK & Ireland, said: “We are thrilled to be able to offer our agent delegates the ‘Australia in Detail’ training chance to explore beautiful Winchester. This historic city is just half an hour from event earlier this month, Southampton, so is a great choice for a pre or post-cruise hotel stay for customers, Tourism Australia has launched and this fam trip will give agents invaluable first-hand knowledge of the city. a new virtual alternative. Winchester is the perfect English city, steeped in history and bursting with things to The online training module, do; from world class attractions and architecture, unrivalled shopping and delicious which mirrors the recent dining, to countryside trails for walking and cycling – there’s plenty to do in the area.” events that took place in The one-night stay will include accommodation at the Holiday Inn Winchester, Manchester and London, will dinner and the chance to explore the city. The Science Centre in Winchester will feature seven 25-30 minute showcase its Planetarium Show for fam trip attendees before dinner on May 22. videos across six States and Sarah Davis, Winchester’s tourist information centre manager, added: “Visit Territories, and Qantas. Winchester is delighted to be working with CLIA and the cruise industry to offer a Aussie Specialists who prove familiarisation trip prior to the CLIA Conference in May so that we can showcase this their knowledge via the amazing city. completion of the online module “Whether you’re in town for a day, overnight or a week, there is so much to will be in with a chance to win entertain, teach and tempt you about Winchester. Our amazing history is two return Economy flights to unsurpassed and our restaurants and coffee shops seem never ending.” Australia, courtesy of Qantas. Applications for the fam trip are open to travel agent delegates registered to attend All content will remain online the CLIA Conference 2018 and places are available on a twin room share basis at the for the rest of the year, but hotel and are limited to two attendees from each travel agency. agents have until March 31 to Places for the trip are limited and will be allocated on a first come, first served basis. enter the prize draw. Winners To register interest email [email protected] or for more information go to will be announced April 7. cruiseexperts.org S04 TB 1603 2018 Training_Layout 1 14/03/2018 09:55 Page 18

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BRIGHT RECENTLY held the first of its workshops for 2018 in Guildford and Central London last month. The evenings were sponsored by the Alentejo Region of Portugal and brought independent travel agents and home workers together to meet with operators Pictured at the drinks reception are, from the left: Karen Dos Remedios from Freedom Travel; Darrell Toakley and Chrissie Mackenzie-Cooper from Darrell James Travel; with hosts Julie Franklin of Mark Warner Travel and Byron Davis from Cox and Kings. See brightconsortia.com for more event details. Viceroy launches ‘Viceroy Insider’ agent e-learning programme THE VICEROY HOTEL Group has launched Viceroy Insider - offices and a comprehensive asset toolkit inclusive of a new, in-depth online agent training programme. videos and an image gallery. Designed to serve as a resource for across the trade, the The product training element is divided into three programme will provide agents with the tools to highlight sections reflecting the group’s signature brand tiers: The and sell the modern luxury hotel brand’s 13 properties Icon Collection, The Lifestyle Series and Urban Retreat across the globe. Collection. As travel agents journey through the interactive Key benefits include incentivised product training educational modules about these collections, they will be courses unique to the Viceroy Hotel Group portfolio, rewarded with ‘Viceroy Stamps’, designed to deepen their dedicated portals highlighting company news and knowledge about property offerings. accolades, a ‘meet the team’ contacts page for global For more information visit viceroyinsider.com

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iceland

Suzel Taber-Shaw, managing director of Scandinavia Only, reveals why Iceland is such hot stuff for holidaymakers… ICELAND IS definitely seeing a boom. Reykjavik certainly ticks lots of boxes areas in the south and, in order to Actually, that’s a bit of an - especially for those customers who manage visitor numbers, hotels have understatement as Iceland is would like an adventurous holiday, increased their prices significantly seriously hot stuff at the moment! but aren’t necessarily that over the last two years. Now is a good In spite of ash clouds, financial adventurous. However, Akureyri, the time to encourage customers to crises and some very windy weather, main city in the north, is also an travel outside peak periods, during this weird, wild and wonderful excellent base for guided day trips spring and autumn, when availability destination remains at the top of so and, being less well known than and prices are better, and excursions many customers’ wish lists. Of all the Reykjavik, has the benefit of greater and activities are still available. For international visitors to Iceland the availability during peak periods. The those who only want to travel during Brits hold the number two spot in the city is accessible by a short 45- peak season the advice should be - top five, just behind the Americans, minute domestic flight from Reykjavik BOOK EARLY! and it’s unlikely that our enthusiasm and offers more of a small-town Should your customers really only for this strangely beautiful, volcanic atmosphere, which will appeal to want to travel during summer it is a island is going to end anytime soon. those wanting to escape the crowds. good idea to have their holiday So, what’s the big deal? Well, first Akureyri also provides the opportunity tailored to include some of the lesser of all, Iceland has managed to do very for day excursions to Lake Myvatn and known, but equally breathtaking easily what other Nordic countries its geothermal bathing pools, the destinations. A particularly good have struggled to do, and that is to delightful fishing village of choice is Iceland’s Westfjords, home appeal to absolutely everyone. It is an Siglufjordur, whale watching from to some of the country’s most exciting, quirky, adventurous and Husavik, Northern Lights hunting, stunning scenery and yet also the thrilling destination with bags of and Bjordbodin - a Beer Spa where least visited region. Its location, away freaky, raw, natural appeal, so much visitors can bathe in huge vats of beer from Iceland’s popular and accessible so that few people can’t help but be for...health benefits! ‘Ring Road’ (the circular road which captivated by this. Also, for what is However, I would recommend circumvents the main body of really quite an exotic destination, encouraging customers to spend less Iceland), means it takes a little bit Iceland is just so accessible from the time in the city and explore Iceland’s more effort to reach, but for those UK; with direct flights from crazy landscape independently with a that do the rewards are huge. Those Icelandair, easyJet, WOW and British hire car. Contrary to popular belief, looking for raw, natural Iceland will Airways, plus departures from you don’t need a 4x4 vehicle to drive find it here in abundance. A visit to London, Manchester and Glasgow, Iceland’s main highways (off-roading the cliffs at Latrabjarg, the wherever your customers live they’re with a hire car is strictly forbidden westernmost part, is a must as it is going to be happy to travel from one anyway) and the freedom of a hire car home to millions of birds, not least of these airports. opens up so many other destinations the comical puffins which visitors For those looking for a short break, which otherwise would be impossible will find strolling along the grassland Reykjavik, the country’s capital, is still to reach. A car also provides much at the top, practically posing the most popular destination during greater choice and flexibility should for photographs. winter and summer. With easy airport hotel accommodation in popular Prepare your customers to be transfers, lots of day excursions and destinations prove challenging. flexible, open to alternative activities with hotel pick-up and drop- Record numbers of visitors have led destinations and suggestions, and off and a great collection of bars and to very limited availability during peak their Iceland holiday is sure to be the restaurants right on the doorstep, season periods, especially in popular holiday of a lifetime.

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Boutique urban retreat joins Hilton’s Curio Collection MAGNETIC NORTH Travel has started selling the new Retreat at the Blue Lagoon in Reykjavik. Two nights’ bed-and-breakfast stay in a Junior Suite starts from £1,090 per person and includes spa REYKJAVIK KONSULAT entrance, a daily group hike, use of the fitness centre and afternoon coffee, plus transfers. Hotel, Curio Collection by International flights are extra. Visit magneticnorthtravel.com Hilton has now officially opened in Iceland’s Super Break promotes beer spa experience capital city. The hotel is the first Curio SUPER BREAK is offering holidaymakers the restaurant with the chance to discover a Collection by Hilton property the chance to enjoy a unique Beer Spa variety of meals and beer related food. to open in the country and is experience whilst on an ‘Ultimate Iceland’ The ‘Beer Spa and Outdoor Hot Tubs’ starts situated in the heart of short break to Akureyri. from £93.50 per person, which includes 25 downtown Reykjavik, located Guests can bathe in a tub filled with beer, minutes in the beer tub, 25 minutes in the a short walk from Iceland’s water, hops and yeast and relax with unlimited relaxation room plus for those who want to Parliament, main shopping beer on tap and to hand. Available at the relax further there is the chance to soak in the street and some of the city’s Bjorbodin spa, this experience can be pre- large outdoor hot tubs which command scenic top restaurants and nightlife. booked as an optional excursion on a full views over Hrisey island, mountains and During their time in the city, short break package and there are three Þorvalds valley. visitors can head to Old different options available. Taking place in the evenings and when Reykjavik Harbour and the A ‘Beer Spa and Brewery tour’ costs from dark, holidaymakers might even get a glimpse Sun Voyager sculpture or £96.50 per person and includes 25 minutes in of the Northern Lights during this excursion. admire the nearby Hallgrí- the beer tub, 25 minutes in the relaxation For winter 2019, the operator will offer 22 mskirkja Church, National room plus a tour of the nearby Bruggsmidjan ‘Incredible Iceland’ departures from 13 Museum of Iceland and brewery. Visitors can walk through the regional airports running from December 10 Reykjavik Art Museum. brewery, learn its story, taste a variety of beers through to February 23, 2019. Three- and four- Mark Nogal, global head and take home a Kaldi beer glass. The ‘Beer night breaks are featured with prices starting of the brand, said: “We are Spa and Dinner’ starts from £103 per person from £699 and £749 per person respectively. thrilled to introduce which includes 25 minutes in the beer tub, 25 For more information call 01904-436000 or Reykjavik Konsulat Hotel to minutes in the relaxation room and a meal in visit superbreak.com/agents our growing Curio Collection, as this hotel Wild Photography Holidays captures Iceland’s North West represents our first Curio WILD PHOTOGRAPHY Holidays has launched a new break to Iceland’s northwest helping Collection property and our holidaymakers to capture the region’s flora, fauna and dramatic landscapes on camera during third Hilton property in the its ‘North West Iceland’s Midsummer Birds and Landscapes Workshop’. great city of Reykjavik. This Travelling to Iceland just before the Summer Solstice - when the country’s birdlife is at its remarkable hotel is full of most active and when the volcanic landscapes are bathed in 24-hour sunlight - guests on this character and makes for expert-led holiday can marvel at the wildlife such as puffins and guillemot and learn how to best the ideal addition to our capture the character of these birds on film. They will visit the vast cliffs at Látrabjarg, home to expanding collection of some 40% of the world’s population of razorbills, snap away at gulls and eider in Breioafjörour distinctive hotels. It provides Bay on Flatey Island, and pass sea eagle nests on Stykkishólmur. travellers and residents Leading the group will be tutor Niall Benvie, a photographer with more 20 years’ experience and visiting the property an a founding fellow of the International League of Conservation Photographers, who will impart his opportunity to explore and technical skills and enthusiasm, so as to ensure all guests leave with a great portfolio. enjoy the amazing sights of In addition to the birdlife, photographers will also get the chance to capture Kirkufell Mountain, Reykjavik in a black beaches, lava fields, and the sea stacks and arches of the Snæfellsnes Peninsula. memorable way.” Staying at a series of family-run hotels and with all meals included, this is a trip suitable for Rates start from £256 per serious bird and landscape photographers, or a combination of both. Prices start from £3,250 night based on two sharing a per person sharing, including ten nights’ all-inclusive accommodation, transport and transfers. King Classic room only. International flights cost extra and a departure date is set for May 28. Go to curio.com for more Go to wildphotographyholidays.com for more details. information.

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Regent adds The Retreat to holiday portfolio REGENT HOLIDAYS has seen an increasing demand for Iceland and is now accepting bookings at The Retreat, a new five-star luxury resort. The Retreat is positioned at the edge of the healing geothermal waters of the Blue lagoon, in the heart of South Iceland’s rugged volcanic landscape. Stays here centre around indulgence, wellness and reconnecting with nature and guests will have access to three warm lagoons; fine dining based on fresh natural ingredients and scenic views illuminated by the midnight sun in summer, or the chance to see the northern lights in winter. The Retreat opens on April 1 and the operator is accepting bookings from September 1 onwards. A three-day break staying at The Retreat costs from £1,845 OMEGA HOLIDAYS is offering a one-off journey through Iceland’s alien landscape of cool per person, based on two adults sharing. glaciers, bubbling mud-pools, erupting geysers and ice cascades. The operator’s four-night This price includes flights from London ‘Icelandic Adventure by Air’ departs on October 4 from four regional airports and prices start with Icelandair, accommodation in a from £816 per person, based on two sharing. This includes flights, transfers, bed-and- Junior Suite and private airport transfers. breakfast at the Radisson Blu Saga Hotel in Reykjavik, a full-day Golden Circle excursion, and the services of an English-speaking representative. The company is further offering a £50 per Go to regent-holidays.co.uk or call 020- person discount on its brochure holidays if booked before March 31 and when quoting 3131 7336 for more information. ‘OmegaSpecial’. See omegabreaks.com or call 0330-013 0169 for more details.

Artisan creates scenic Iceland road trip ARTISAN TRAVEL has put together a self-drive itinerary designed to take in some of Iceland’s most awe inspiring sights. Holidaymakers will start their journey in Keflavik, renowned for the world famous Blue Lagoon where many visitors enjoy a dip in the soothing and mineral-rich hot springs, then head to Hveragerdi, one of the most active geothermal areas on the planet with its steaming mountain sides and streams. Next day, guests will then set out on a route that encompasses three of Iceland's most spectacular natural wonders – Thingvellir, Gullfoss and Geysir, known collectively as The Golden Circle. Heading eastwards along the South Shore towards the Hotel Ranga, the base for the next two nights, guests will travel on a route that goes past waterfalls, lava fields, black beaches and mountainous backdrops with the chance to a hike on the Solheimajökull glacier. They can then explore the glacier Myradalsjökull – Iceland’s fourth largest ice cap. Further east, travellers will drive up to Vatnajökull glacier, the biggest glacier in Europe, which covers approximately 13% of the island’s surface. Vatnajökull National Park offers an array of scenery created by the combination of natural forces and one highlight of the Vatnajökull area is the glacier lagoon ‘Jökulsarlon’. The icebergs can spend up to five years floating in the lagoon before making their way to the sea and from May to September, there is an option to take a boat tour around the lagoon (payable locally). After two nights deep in Iceland’s countryside, guests will then go to Reykjavik – the modern-day cultural centre of Iceland and a vibrant capital city, where there is also the opportunity to try whale-watching. The five-night trip is priced from £1,415 per person, including car hire, five nights’ breakfast accommodation, a guidebook, map and driving instructions. Flights cost extra. Call 01670-785085 or visit artisantravel.co.uk for more

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Follow the Florida Keys Sculpture Trail VISITORS TRAVELLING between Florida’s Islamorada and Key West BUILDING UPON its existing art tours programme, Cox & Kings’ new collection for 2018 offers the chance to can follow an 80-mile meet with locals who can bring the contemporary culture of each itinerary to life. As an example, the new trail of large-scale five-day ‘Venice: Art & Artisans’ combines visits to important works of art, often in the original locations, with meeting artisans continuing artistic traditions. It reveals some of Venice’s lesser-known gems and outdoor sculptures whose during this journey guests will discover how handmade Venetian mirrors are made in a family workshop on installation is being Murano, taste wine made from the rare Dorona grape that survives high tides on the island of Mazzorbo and completed along the watch weavers produce intricate jacquard fabric on 18th-century looms. Prices start from £1,995 per person island chain. including flights, transfers, sightseeing escorted by English-speaking guides, accommodation with The new Florida Keys breakfast daily and are accompanied throughout by an expert lecturer. Sculpture Trail is a collaboration project 20% rise in UK visitors as Estonia celebrates ESTONIA 100 between the Florida Keys Council of the Arts, Key VISIT ESTONIA has reported a surge in UK visitor numbers to the destination in 2017, with West philanthropists John the number of UK tourist arrivals increasing by a fifth compared to 2016. Padget and Jacob Dekker, Figures from January to December of last year show an uplift of 20%, with more than and the Monroe 58,402 UK visitors travelling to the destination during the 12-month period. The report also County Art in Public shows the number of overnights spent in Estonian accommodation establishments by UK Places Committee. tourists was 128,076 - a rise of 19% on 2016. Six sculptures are The news comes as the destination celebrates ESTONIA 100 in 2018 - a special currently installed. programme of events and initiatives to mark the Republic of Estonia’s 100th Anniversary of Visitors flying into Key Independence. An exciting programme of art, music and history-themed events has been West International released to further promote the destination. Airport will be greeted by It is the fourth year in a row the country has experienced an increase in British visitor the giant sculptures ‘Avis numbers, demonstrating a significant growth in its appeal to the UK market. The launch of Gloriae’ (or ‘bird of glory the BA Gatwick - Tallinn direct flight in early 2017 has contributed to the rise in UK visitor and praise’) and ‘Nature arrivals by making it easier for Brits to travel to the destination. Eternal’ both created by Tarmo Mutso, director of the tourism board, said: “It is an incredibly exciting time for Sheila Berger. Other Keys Estonia and the rise in visitor numbers from the UK is testament to our efforts in works include ‘Leaves of promoting the destination to this key market. We are thrilled to see a growing interest in Grass’ by Markus Holtby, our country. Estonia offers an incredible mix of experiences for all ages, including nature located in Marathon at activities, rich cultural offerings, unexpected food delicacies and unique wellness The Art Studio at 12353 experiences. As we prepare for the official ESTONIA 100 events to begin, we hope to attract Overseas Highway and even more visitors throughout the year to join us in celebrating this momentous occasion.” ‘Wind Tower’, a For more information go to visitestonia.com/en collaborative work of seven sculptors located Expedia showcases the world’s most picture-perfect art hotels at the site of Grimal NO LONGER are hotels simply a place for lifestyle, to the XVA Art Hotel in Dubai which Grove on Big Pine Key. guests to rest their head, with the pays homage to Middle Eastern art. Three additional works popularity and number of art hotels Kasha Dubaniewicz, project manager at are to be installed on growing and more showcasing Expedia, said: “Today, hotels are much private property in masterpieces and offering cultural more than a basic place to bed down for the Islamorada, and two can experiences for guests to enjoy during night. They are fully-fledged experiences in be found on Grassy Key at their stay. themselves, and form an integral, Keys Cable at oTHErside Expedia has put together a new infographic inspirational part of a traveller’s holiday. We Adventure Park. The showcasing nine of the best art hotels around no longer have to go to a museum to enjoy sculptures’ locations are the world, detailing each one’s art collection a cultural experience — we can stay at an detailed on an easy-to- including the number of pieces housed, the art hotel instead, waking up to a use map in the arts mediums exhibited and the type of art or masterpiece each morning. We hope our council’s 2018 movement associated with the hotel. The infographic will help cultural holidaymakers Gallery Guide. infographic also features arty facts about the plan the art trip of a lifetime.” For more information city that are home to these hotels. To check out the infographic head over to visit keysarts.com or They include Budapest’s Bohem Art Hotel expedia.co.uk/vc/c/hotel-edit/style/worlds- fla-keys.co.uk and its reflection of an artist’s bohemian best-picture-perfect-art-hotels/

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TRAVEL 2 IS offering the chance for holidaymakers to get under the skin of the Mayan Civilization on its 12-day ‘Mayan Encounter’ small group tour. Starting in Antigua clients will snake through the Mayan regions of Guatemala, Belize and Mexico, visiting ancient ruins such as the Mayan ruins of Tulum. The tour also has a host of optional extras along the way from swimming in a natural hot waterfall to snorkelling with stingrays in Caye Caulker. Travelling between May 2 and June 6, the operator has packaged the tour with flights from Heathrow with Air France from £1,599 per person. Visit travel2.com Malta Tourism marks Valletta 2018 with series of celebrations throughout the year VALLETTA 2018 is currently in full programme/the-valletta-2018- increase in UK tourism to the swing with a wide range of celebrations cultural-programme. archipelago, with 560,893 individuals planned throughout the year. Also opening this spring will be a visiting throughout 2017. The increase More than 110,000 people Picasso and Mirò exhibition at the of travel to Malta has been attributed attended the opening of Valletta as Grand Master’s Palace in Valletta. to its growing gastronomy scene, the European Capital of Culture for With almost 150 artworks by along with the recently launched 2018, hosted in the city’s four main celebrated artists Pablo Picasso and Gastro Trail, and Valletta’s rising squares in January, and the cultural Joan Mirò, it will form a new exhibition status as a city break destination programme will see numerous called ‘Picasso & Mirò, The Flesh & ahead of its tenure as the European festivals, exhibitions and events The Spirit’ and will be part of a wider Capital of Culture 2018. taking place both in the capital and programme located across 60 In tandem with this and from May 4, across the Mediterranean island. European cultural hubs that pay Air Malta will launch three fights a Not to be missed this spring is the homage to Picasso’s special bond with week from London’s Southend Airport European Eyes on Japan collection, the Mediterranean. It will be available to the Malta. The new service will a visual arts project showcased at to view from April 7 to June 30. make the archipelago even more Spazju Kreattiv between March 30 Entrance to the exhibition is free with accessible to UK visitors and prices and April 29. The full cultural entrance to the Grand Master’s Palace start from £35 one-way. programme can be viewed at: priced at 10 Euros. For more information go to valletta2018.org/cultural- The tourism board has recorded an maltauk.com

Discover Bulgaria’s history with Balkan New Meaningful Travel Map of Jordan BALKAN HOLIDAYS has created a ‘Bulgaria History Trail’ coach tour, which explores the country’s traditional offers local experiences with social impact villages, monasteries, Roman amphitheatres and THE JORDAN Tourism Board and Tourism Cares have medieval towns. launched the first ever Meaningful Travel Map of Highlights of the seven-day tour, which begins in Jordan, researching and documenting twelve Plovdiv, include a visit to the Rila Monastery, the largest experiences that are powerful and positive for both and most impressive cultural monument of the travellers and communities. Bulgarian Renaissance period. Each of the twelve experiences is offered by a non- Also included in the itinerary is a visit to Veliko profit organisation or social enterprise that, in Tarnovo, the former medieval capital of Bulgaria and a addition to providing a quality cultural experience for fortress town famed for its ancient stone houses travellers, also has a programme for directly clinging to steep slopes.The tour concludes with a visit benefiting a disadvantaged population. to Nessebar, preserved as a living museum by UNESCO. Lina Annab, Jordan’s minister of tourism and The tour departs on selected dates in June, August antiquities, said: “Any trip to Jordan wouldn’t be and September and costs from £958 per person, full- complete without a visit to Petra and Wadi Rum – and board and includes flights, transfers, entrance fees, one or two of these enterprises that offer a unique taxes and the services of a tour manager. insight into the spirit and people of Jordan. Our people Chris Rand, the operator’s sales and marketing and communities have as much to offer as our heritage, manager, said: “Bulgaria has a strong cultural heritage and the good news is that you don’t have to choose. You with many ancient sites that make it an ideal destination can make a special difference just by coming.” for a cultural tour.” The map may be accessed at GoLocalJordan.com Visit balkanholidays.co.uk/agents or call 020-7543 5555 with contact information and profiles available for for more details. each experience.

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Be a culture vulture with Funway Holidays FUNWAY HOLIDAYS is highlighting Sarasota as a good option for holidaymakers heading to Florida and who want to take in some cultural highlights. Malcolm Davies, product destination manager for the operator, said: “Florida is a prime spot for cultural festivals of all genres, including legendary motorcycle meet- ups, literary celebrations and world- renowned arts festivals. Sarasota in particular is known as Florida’s cultural coast. Far from just another resort town, Sarasota is full of culture, art and history.” VISITORS TO Japan can take a step back in time in Hiroshima City and Miyajima Island, As a sample, the company is Hiroshima prefecture and unlock the rich history of some of the most recognisable sights in offering seven nights in the city Japan. During a full day guided tour via online booking platform Voyagin, travellers can staying at the Knights Inn Sarasota discover two UNESCO World Heritage Sites, the Atomic Bomb Dome and Miyajima Island, with prices from £880 per person one of the top three most beautiful places in Japan. Visitors can discover the Itsukushima Shrine which appears to float on water during high tide framing the mountainous landscape including flights from Heathrow with and explore the Daisho-in Temple at the bottom of Mount Misen along with a hiking trail to Virgin Atlantic and travel based on its summit where more temple halls can be found. After lunch the tour will head to two adults departing June 6. Hiroshima to learn about the history of the island starting at the symbolic Peace Memorial Visit funway4agents.co.uk for Park. The guided tour costs £230.37 per person and the Setouchi Tourism Authority has more details. just launched its first international website, allowing bookings to be made through the booking platform. See setouchitrip.com S06 TB 1603 2018 Cultural Tours_Layout 1 13/03/2018 17:14 Page 26

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puzzlesolutions AMONGST MERCURY Holidays’ new range of cultural tours in its Escorted Crossword: Tours Brochure, the operator has introduced the ‘Essence of North India Across: 1. PONTINS, 4. LHR, 6. NEW MEXICO, 7. RIGA, 8. DIEPPE, 11. AURORA, for Solo Travellers’. Travelling from Delhi to Agra, and then Jaipur, this 12. LAOS, 14. BARCELONA, 16. TOM, 17. ENGLAND. ten-day tour of the Golden Triangle and the exotic Ranthambore National Down: 1. PETER RABBIT, 2. IOWA, 3. SCENIC, 4. LEI, 5. RHODE ISLAND, 6. NIGER, 9. PRAIA, 10. GREECE, 13. LONG, 15. RAM. Park travels through some of India's most famous sights and is priced from £1,399. This price is based on single occupancy and includes Highlighted Word: PRAGUE economy flights from the UK, all airport taxes and security charges, all Where Am I?: The Monastery, Petra, Jordan internal travel, accommodation, selected meals and entry fees to all sights. Visit mercuryholidays.co.uk/travel-agents

We asked our staff the following question this week: What's the oldest item you own and still use?

Jeanette Ratcliffe Sarah Terry Publisher Account Manager [email protected] [email protected] My Dyson, I've had it for 22 years. My car - 1981 plate.

Lauretta Wright Hannah Carter Editor Events & Sales Administrator [email protected] [email protected] An eyelash curler I bought when I was 12! (30 years old and still going strong!) My iPod.

Robyn Kirby Adam Potter Sales & Events Apprentice Editorial Assistant [email protected] [email protected] A door stop/toy in the shape of Seal. My alarm clock…12 years on & still waking up late!

Nicky Valsamakis Paul Scudamore Design Team Leader Contributing Editor [email protected] A Seiko Bell-Matic watch from my 21st birthday. My grandfather's wallet.

Simon Eddolls Sales Director Miriam Brtkova Designer [email protected] [email protected] River Café cook book. Some of my paint brushes are 20 years old!

Tim Podger Account Manager - Far East Lucia Mathurin Design Apprentice [email protected] [email protected] My Dad`s old putter - about 70 years old. My Baby-G Watch - about 13 years old.

Bill Coad Account Manager Eugenia Nelly Mendes Head of Production [email protected] [email protected] A stamp collection passed on from my Uncle.

Matt Gill Senior Account Manager [email protected] My passport.

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