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Smartoutput Moreland City Council

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Smartoutput Moreland City Council smartOutput Moreland City Council The Business The City of Moreland is a Local Government area located within the Metropolitan area of Melbourne in Victoria, Australia. It is comprised of the inner northern suburbs of the Melbourne city centre and covers an area of 51km2. The area was established in 1994 during the forced amalgamations of the former local government areas of the City of Brunswick, the City of Coburg and a portion of the City of Broadmeadows. According to the 2011 Census the City of Moreland has a population of 147,241. Moreland City Council is the governing body for the City of Moreland. The Council consists of more than 1,000 employees spread across 22 different locations. Moreland City Council prides themselves on their focus to continuously serve the residents of the City of Moreland and improve the level of service that they receive. The Challenge Moreland City Council identified a single point of failure within the Payroll and Finance departments. Printing Cheques and Payslips, two of the Council’s more important printing requirements, was totally dependent on the software installed on one printing device. “We needed to remove our dependence on the physical print device and implement a more robust, configurable and scalable backend solution that provided greater benefits and reduced risk to Council,” stated Bernard Hoehmann, Moreland City Council’s IT Project Manager. +61 1300 378 836 (Australia) | +44 203 355 1237 (UK) +1 213 291 0523 (USA) | +63 2 817 4901 (Philippines) [email protected] | www.redmap.com 1 smartOutput - Moreland City Council Case Study The Solution “Redmap provided Council with greater control over our Moreland City Council chose to implement Redmap cheque and payslip printing based on cost, vendor experience and the software’s fit requirements. Where previously for the intended purpose. In addition to this Redmap is this business process was also a global business partner of Toshiba Australia, who dependant on a single print supplies multifunction copier technology to Moreland device, and consequently with City Council. The system was to be implemented in the a single point of failure, our Payroll and Finance departments initially. new Redmap infrastructure Redmap supplied a Microsoft based solution which ensures less risk in completing allowed Moreland City Council to place the software on these important tasks. The a server and utilise a central solution to format and print solution also provides far documents to their printers. Redmap utilised a forms greater capability to make generation module which overlapped raw text data changes quickly as and when onto an electronic PDF image and sent this file to the required, not to mention the designated printer. opportunities to build on this infrastructure with more Cheque and Payslip files output from JD Edwards, functionality into the future. Moreland City Council’s finance system, are now placed Redmap’s diligence and in a network folder. Redmap then reads these files, attention to detail during the configures as required and sends the print files to the implementation phase ensured nominated Toshiba multifunction print device. that any issues were identified “The primary benefit is that we can now request and and resolved promptly. From implement changes to the solution’s configuration with Council’s perspective it was much greater ease. Also the time it took to complete refreshing to have a vendor these printing tasks is significantly reduced,” Mr that actually takes the phrase Hoehmann continued. ‘customer satisfaction’ Moreland City Council is now investigating other seriously.” opportunities to streamline business processes in other Bernard Hoehmann, Moreland departments. City Council’s IT Project Manager. Results The process by which Cheques and Payslips are printed has been streamlined; Moreland City Council removed their dependence on the physical print device thus reducing the risks of having a single point of failure in the process; The time required to complete the printing of cheques and payslips has been significantly reduced; The new software has provided Moreland City Council with a robust, configurable and scalable backend solution with greater benefits; and Moreland City Council now has greater control over the printing of cheques and payslips. +61 1300 378 836 (Australia) | +44 203 355 1237 (UK) +1 213 291 0523 (USA) | +63 2 817 4901 (Philippines) [email protected] | www.redmap.com 2 smartOutput - Moreland City Council Case Study.
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