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Annual and Financial Report 2013-14 General Information

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Annual and Financial Report 2013-14 General Information Annual and Financial Report 2013-14 General Information This is the consolidated Annual and Financial Report 2013-14 Translation and interpreting assistance: of Queensland Rail (ABN 68 598 268 528) and its subsidiaries, Queensland Rail is committed to providing accessible services to Queensland Rail Limited (ABN 71 132 181 090) (QRL) and On Track Queenslanders from all culturally and linguistically diverse backgrounds. Insurance Pty Ltd (ABN 18 095 032 670) (OTI) (“the Report”). If you have difficulty in understanding this Annual Report, please Queensland Rail is a statutory authority established under the contact us and we will arrange an interpreter to share the report Queensland Rail Transit Authority Act 2013 (Qld) (QRTA Act) and is with you. a statutory body for the purposes of the Financial Accountability Act 2009 (Qld) and the Statutory Bodies Financial Arrangements Act 1982 (Qld). Queensland Rail’s functions are detailed in Section 9 of the QRTA Act. Queensland Rail discharges its statutory functions through its wholly-owned subsidiary QRL. QRL does not employ any personnel, but owns all non-employee related assets and contracts. It performs the role of railway manager and railway operator under the Transport Infrastructure Act 1994 (Qld). OTI is a wholly-owned subsidiary of QRL. It provides insurance cover for claims on Queensland Rail, QRL and the Aurizon group of companies in respect of events up until 30 June 2010. Unless the context otherwise requires, Queensland Rail together with its subsidiaries QRL and OTI, are collectively referred to as “Queensland Rail” for the purposes of this report. A general description of the nature of Queensland Rail’s operations and principal activities is included in the Report. This report is available, along with other useful resources, via the Queensland Rail website: queenslandrail.com.au. For further information on Queensland Rail: Phone: 13 16 17 Mail: GPO Box 1429, Brisbane, Queensland, 4001 Copyright © Queensland Rail Limited 2014. facebook.com/queenslandrail twitter.com/queenslandrail Disclaimer While all care has been taken in preparing this publication, Registered Office Queensland Rail accepts no responsibility for decisions or actions taken Queensland Rail as a result of any data, information, statement or advice, expressed, Level 14, Rail Centre 1 implied or contained in this publication. Queensland Rail is committed 305 Edward Street to minimising the impact on the environment by printing a limited Brisbane, Queensland, 4000 number of copies of this report. Electronic versions of this document Queensland Rail ABN 68 598 268 528 are available from queenslandrail.com.au. Page 2 | Queensland Rail Annual and Financial Report 2013-14 South Brisbane station. Queensland Rail Annual and Financial Report 2013-14 | Page 3 Table of Contents Queensland Rail Annual Report 2013-14 About Us 6 Chairman’s Outlook 8 Chief Executive Officer’s (CEO) Report 10 Year at a Glance 12 Operational Performance 13 Financial Performance 14 Our Safety 16 Our People 20 Our Environment 22 Our Community 24 Heritage Operations 26 Efficiency 28 Service Quality 32 Commercial Performance 36 Growth 38 Acknowledgements 41 Governance Structure 42 Organisational Structure 43 Board 44 Executive Leadership Team 46 Corporate Governance 48 Summary of the 2013-14 Operational Plan 56 Compliance Checklist 58 Glossary and Acronyms 60 Queensland Rail Financial Report 2013-14 61 Queensland Rail Annual and Financial Report 2013-14 | Page 5 About Us Queensland Rail is steeped in almost 150 years of history. Over these years the railways have seen more than 220,000 Queenslanders proudly contribute to the State’s economic, social and regional development. Its fleet of trains offers public passenger transport in South East Our Operations Queensland, with long distance rail services operating between There are four Core Functions within Queensland Rail - Network, Rail Brisbane and Cairns via Rockhampton, extending from Longreach to Operations, Access and Business Strategy and Customer Service – these Charleville and Townsville to Mount Isa. are supported by the Enabling functions delivering specialist services, With more than 6,500km of track and 216 stations across the State, governance and enterprise frameworks and systems. The organisation the business is made up of three primary products: Citytrain, Travel and is dedicated to contributing to the economic growth of the State by Tourist train, and Network. Across all these areas, safety is paramount supporting the Queensland Government’s commitment to creating and forms the cornerstone of the business. Efficiency, reliability and a “Four Pillar Economy” built on agriculture, tourism, resources and customer service are also considered of the utmost importance. These construction. four drivers are at the forefront of the minds of more than 5,800 Queensland Rail employees, who work every day to deliver the best Our Products performing railway in Australia. The Queensland Plan: Queenslanders’ 30-year vision, is being realised Our Vision at Queensland Rail through the effective management and delivery of three primary products: Citytrain, Travel and Tourist train and Network. To be Australia’s best performing railway delivering safe, on time, customer-focused and efficient rail services. Citytrain Our Purpose Citytrain comprises the South East Queensland (SEQ) network. It is focused on getting people to and from their destinations, safely, on Queensland Rail is dedicated to increasing rail patronage through time, and in comfort. Across the SEQ network, Queensland Rail has 146 improved reliability, frequency of services and making rail travel stations, carrying approximately 150,000 passengers per day. the transport mode of choice in Queensland. The organisation is committed to building a better passenger business by connecting with Citytrain provides services extending from the centre of Brisbane: customers, improving frontline services and facilitating Queensland’s growth and development. • south to Beenleigh and Varsity Lakes on the Gold Coast Throughout this financial year, Queensland Rail’s progress was • north to Ferny Grove, Shorncliffe, Doomben, Caboolture and Gympie measured against four key objectives: Efficiency, Service Quality, • east to Cleveland Commercial Performance and Growth. To realise these objectives, Queensland Rail is committed to implementing change to ensure • west to Richlands, Ipswich, Springfield and Rosewood. performance counts by: During the past financial year, there were more than 50 million • driving organisational performance passenger trips taken on Citytrain services. Passenger services provided through Citytrain are integral to the daily life of customers, whether • ensuring efficiency and productivity they be students, workers, tourists or residents, moving between • facilitating patronage and network tonnage growth, and suburbs and cities. • ensuring safety and security. Travel and Tourist train Our Operating Environment Travel and Tourist train enables customers to explore the vast and magnificent state of Queensland, while onboard a variety of trains with Queensland Rail has two responsible Ministers: different offerings that range from the classic rail experience on the • The Honourable Tim Nicholls MP, Treasurer and Minister for Trade Kuranda Scenic Railway, to the modern world-first rail experience on the • The Honourable Scott Emerson MP, Minister for Transport and Main Spirit of Queensland. They visit 70 stations across the regional network, Roads carrying more than 700,000 customers in the last financial year alone. Responsible Ministers are advised in a timely manner, of all issues likely Ten different trains travel various parts of the regional network to have a significant financial, operating, employment, community or including the: Spirit of Queensland, Spirit of the Outback, The environmental impact, including those matters that may prevent or Sunlander, Kuranda Scenic Railway, Gulflander, Savannahlander, The significantly affect achievement of the performance objectives outlined Westlander and Inlander, and the Bundaberg and Rockhampton Tilt in the Queensland Rail Operational Plan 2013-14. Trains. Each train offers customers a different experience from seats to catering, which has been designed to characterise the beauty of the Queensland Rail’s obligation to the Queensland Government is outlined region it explores. in the Queensland Rail Operational Plan 2013-14. The function and powers of Queensland Rail are defined in theQueensland Rail Transit Authority Act 2013. Page 6 | Queensland Rail Annual and Financial Report 2013-14 Queensland Rail also owns and operates specialist travel centres in This infrastructure provides freight customers including the agricultural, key regional hubs offering complete holiday packages to complement mining, manufacturing, retail and tourism industries with transport customers’ rail journeys. The next generation of long distance travel will logistics to access supplies and service key markets. Central to this enhance the customer experience by providing unique accommodation, product is providing access for third-party operators to the network with in-seat service delivery and entertainment on-demand. for delivery of freight. Queensland Rail is focused on offering efficient and competitive supply chain solutions for its business partners, in Network comparison to road and air freight. Network access agreements Queensland Rail’s network exceeds 6,500 kilometres of track, including contributed
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